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. :mof urctrfl Goe.de• Jubitee. ~ GfTCCP 3~ SANGEET NATAK AKADEMI

3'11 'ldl i!:t 5IC5 fcraITcJT Department of Posts India

i;ft ~n:ct·l{l\lll ~ -q\ m ~ Wf;c: ~ ~ ~ ~ >r~ i;ft ~ ~ ~ - 'BT~ i:l ~ i;ft mm .11Rft<:r ~ ~ ~ ~tl'irlctil i:f?ft1 Shri Atal Bihari Vajpayee, Hon'ble Prime Minister releasing a commemorative stamp on Harivanshrai Bachchan with Shri Arun Shourie, Hon'ble Minister of Communications & Information Technology.

~ ~ :Iffil1 ~ "@f-q\ 'fl1RCfl ~ Wf;c: ~ ~ ~ i;ft mm .11Rft<:r ~ ~ ~ l>litl'lf11Cfil i:f5fT I Shri Arun Shourie, Hon'ble Minister of Communications & Information Technology releasing a commemorative stamp on Ustad Bade Ghulam Ali Khan.

' •

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ctlftfcti R4li ANNUAL REPORT

2003-2004

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<ii Ho DEPARTMENT OF POSTS

(MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY)

INDIA

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GHAZI ABAD

Accession No _G:J_h_-i-'--~+----Call No ------- - -

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29 ,, 43

53

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65

75

79

81

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91

97 ~

CONTENTS PART 1

ANNUAL REPORT (2002-2003)

List of Tables v

Vision of the Deprutment 2

Chapter I Overview 4

Chapter 2 Organisation 10

Chapter 3 Postal Operations 16

Chapter4 Philately 24

4. Chapter 5 Business Development Activities 30

Chapter 6 International Relations 44 ' .J

Chapter 7 Technology 54

Chapter 8 Finru1cial Service:. 58

Chapter 9 Finru1cial Mru1agement 66

Chapter 10 Human Resow-ce Development 76

Chapter 11 Vigilance Activities 80

Chapter 12 Gender Issues 82

Chapter 13 Other Activities 84

Chapter 14 Development Activities in North East 92 .,

PART II

.... Activities 98

(April - December 2003)

Ill

91. ~.

I.

2.

3.

4.

5.

6.

7.

8.

9.

1 o.

11.

12.

13.

14.

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17.

18 .

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LIST OF TABLES ~

SI.No.· Tables Page No.

" I. Money Order Traffic and Value of Money Orders Transmitted 18

2. Mail Traffic 18

., Product-wise Revenue Growth of Business Development Activities 30 J .

4. International Speed Post - EMS Traffic 50

5. LC/AO Mails 50

6. Foreign Parcel Traffic 50

7. Foreign Money Orders 50

8. Saving Schemes : Profile 58 ..

9. Performance of PLI/RPLI 62

I .... 10. Rate of Bonus 64

11. Claims settled 64

12. Revenue and Expenditure 68

13. Recovery of Working Expenses on account of Agency Services 70

14. Funds Surrendered and Savings 72

15 . Cost of Services 74

16. Plan Expenditure in North Eastern Region 92

17. PLl/RPLI Business 104

18. Details ofoutstanding Paras in Report of C & AG oflndia 11 0 -19. o. of Employees : Scheduled Castes/Tribes 11 2

r ~

20. o. of Employees: Ex-servicemen, Disabled Ex-servicemen and Women 11 2

21. Personnel: Actual Strength 114

22. No. of Post Offices, Personnel and Mail Traffic 115

v

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(VISION OF THE DEPARTMENT)

"India Post will be a socially

committed, technology driven,

professionally managed &

forward looking Organisation"

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Country Population Area(Lakh No. of Post People per Service Area (million)

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USA 284.8

• UK 59.5

~

Germany 82.4

Brazil 172.4

South Africa 44.3

1gena 116.9

China 1284.9

Australia 19.4

Japan 127.3

Egypt 67.9

India 1027.0

1.5 Besides providing access to affordable means of commmlication anywhere in the coW1try, India Post also meets the emerging needs of specific segments of society like commerce, industry, Government and institutional bodies, who demand quicker, value added services. This has resulted in the need to customise a number of products and services to meet these requirements and modernise postal operations through induction of technology. It has also become necessary to prioritise the processing of different categories of mail according to time sensitivi ty to meet customer expectations. The value added postal services offered by India Post in recent years include Speed Post,

~Business Post, Express Parcel Post, Greetings Post, Data Post, Speed Post, Passport Service, Bill Mail Post, e-Post and e-Bill Post. In the area of financial services, new services introduced include facilities for International Money Transfer, Electronic FW1d Transfer, Electronic Clearance Services, Wammt Payment, Sale of Mutual Funds and Bonds etc.

Sq.Km.) Offices Post Office per Post Office

93.72 38, 123 7,471 245.85

2.44 17,633 3,377 13 .84

3.57 13 ,000 6,335 27.46

85.12 12,520 13 ,769 679.87

12.2 1 2,650 16,728 460.77

9.24 4,624 25,288 199.78

95.96 57,135 22,490 167.97

77. 13 3,872 5,008 1,992 .09

3.78 24,760 5, 143 15.26

10.01 5,399 12,575 185.49

32.88 1,55,618 6,602 21.13

1.6 The outreach of the network, a well established accounting system and intimate knowledge of local conditions even in the remotest corners of the cow1try are the strength of the postal network, which are being further tapped to provide more and more services to customers, depending on local needs. Induction of technology is facilitating this objective by upgrading the capacity of the physical network. Efforts to improve the ski I ls and ca pa bi Ii ties of employees through training, strategic collaborations with leading service providers in banking and insw-ance sectors, and provision of more and more homogeneous products and services on agency basis are an1ong the initiatives that India Post is cun-ently focussing on to meet the emerging challenges before it and to fulfill its role as a facilitator of commLmication and development in the emerging socioeconomic environment.

6

I . 7 The challenge of providing cost effective and viable services to the customer is also a matter of constant concern . During 2003-04 it is estimated that

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.. out of 43 services, only 18 were able to recover their cost of operations. The total revenue during 2002-03 was Rs. 40096.50 million against net working expenses of Rs. 53740.50 million, leaving a gap ofRs.13644.00

.I million. The subsidy on vatious products <luting 2002-03 ranged from 5.7% in respect of Parcels to 96% of Registered Newspapers (single) and 100% in the case of Blind Literature Packets. The increase in postal revenues to the extent of 8.45%, and reduction in the budgetary deficit to the extent of 3.34% over the previous year have been achieved not through an increase in ta.tiff of existing products but through increase in revenues from products and services, streamlining of existing resources, and improving productivity.

1.8 While the focus oflndia Post will continue to be on improving its mail and delivery services in both urban and rural areas, efforts will also be made to achieve financial self-sufficiency in the immediate future.

-J Induction of technology will continue to be one of the main strategies for improving the quality at1d efficiency of services. Counter and back office operations in over 500 Head Post Offices and over 1000 Sub-Post Offices

8

have already been compute1ised and it is now proposed to computerize all Head Post Offices by 2004-05 and over 5000 important Sub-Post Offices, Account Offices, Circle Offices, Regional Offices and many of the Divisional Offices by the end of the 101

" Plan. A VSAT network with 150 remote stations has been established to expedite transmission of money orders. A new service "e-post" is being launched comtrywide combining the benefits of technological advances like the e-mail facility with traditional facilities like door-todoor delivery, to bridge the digital divide and extend the advantages of e-mail facilities even to those who do not possess computers in the remotest corners of the cow1try.

1.9 Thus, India Post proposes to continue its efforts to harness its traditional strengths to modem management practices and appropriate technologies to become more responsive to public needs and expectations, and to make the services more customer friendly, while identifying new opportunities to provide value added services and greater access to postal services, in a cost effective manner.

. '

' ,

r

.. Chapter2

ORGANISATION

2.1 Department of Posts under the Ministry of Conummications and Information Technology has Shri Arnn Shourie as Minister-in-charge with Shri Ashok Pradhan and Slui Su. Thirunavukkarasar as Mi ni sters of State. Shri Vijay Bhushan is Secretary, Department of Posts, Director General , India Post & Chairman, Postal Services Board.

Planning and Policy Functioning at Headquarters

2.2 The Postal Services Board, is the apex management body of the Department, comprising the Chairman and three Members. The three members of the Board hold functional portfolios of Operations, Development and Personnel. The Joint Secretary and Financial Adviser to the Department is a permanent invitee to the Board. The Board is assisted by the Secretary, Postal Services Board. Deputy Directors General, Directors and Assistant Directors General provide necessary support to the Board at the Headquarters.

Organisational changes

2.3 The organisational set up of the Department has been undergoing restructuring in recent times as a response to the challenges faced due to induction of technology. The functional restructuring is designed to tackle the transitional problems of change giving due importance to the coordinating and monitoring role of the higher management. Steps have been taken to substitute the traditional pyramidal system with a desk system to support the management. These refonns were

, introduced to infuse the system with dynamism needed - to create a responsive, sensitive & efficient management.

Postal Circles

2.4 For providing postal services, the whole country has been divided into 22 Postal Circles. Each circle is co-te1minus with a State except the North Eastern Circle

JO

which comprises six North Eastern States, Maharashtra Circle which includes Goa, West Bengal Circle includes Sikkim and the Union Territory of Andaman and Nicobar Islands, Kerala Circle includes the Union Territory ofLakshadweep and Punjab Circle includes the Union Territory of Chandigarh. A Principal Chief Postmaster General/Chief Postmaster General heads each Circle. Each circle is divided into Regions comprising groups of field units, called Divisions (Postal/ RMS Divisions). Each Region is headed by a Postmaster General who is the Postal Manager of the area. In the Circles and Regions there are other functional supporting logistical units like Stamp Depots, Store Depots and Mail Motor Service.

Army Postal Services

2.5 Over and above these 22 C ircles , the communication needs of the armed forces are catered to by the Base Circle. Base Circle is headed by the Additional Director General, Army Postal Service. The officer cadre of Army Postal Services is drawn on deputation from the Indian Postal Service. 75 per cent of the other ranks of the Army Postal Service are drawn from the Department of Posts and the remainin ~ personnel are recruited by the Army.

Operational Units

2.6 Post Offices in the country are categorized as Head, Sub and Branch Post Office. Gramin Dak Sewa Post Offices are located in rural areas. The Sub Post Offices are departmental offices located in both rural and urban areas . Head Post Offices are graded into five categories according to their workload and staff strength, the largest being the General Post Offices at Mumb ai and Kolkata , followed by GPOs at Ahmedabad, Bangalore, Chennai, Delhi , Kanpur and Lucknow.

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ORGANISATION CHART OF THE DEPARTMENT OF POSTS

MINISTER OF COMMUNICATIONS & INFORMATION TECHNOLOGY

MINISTER OF STATE FOR COMMUNICATIONS & INFORMATION TECHNOLOGY

SECRETARY/DIRECTOR GENERAL, POSTS/CHAIRMAN, POSTAL SERVICES BOARD

I I I I I

Member Member Member Joint Secretary

Secretary (Postal D.D.G. D.D.G.

(Personnel) (Development) (Operations) & Financial

Services Board) (Vigilance) (International Adviser Relations)

D.D.G. Sr. D.D.G. Sr. D.D.G. D.D.G.

- (Personnel) >-- (Material - (Postal (Postal Operations & - Accounts & Management) Inspections) Finance)

N D.D.G.

C.G.M.

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D.D.G . Development) ._ (Financial

D.D.G. - Services) D.D.G. (QM & PG) -D.D.G. (Technology)

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D.D.G. D.D.G. (Mail -

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(Staff ._ (Philately)

Relations) Director

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(Welfare & Sports)

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Circle Stamp Depot

Business Development Directorate

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fcmm- 31\RI l!1llffi ~ "fITT1 'I'ff ~ s3lT % I ~ ~ ~ 21.13 cr<f fcl?.-41. -$ ITT c=r211 6602

~ \J'FH-i{."'"11 CflT ~ ~ ~ % I

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\i'fRf vmn % I ~ -$ cr1ff ~, ~ -c:xTCil C1211 ~ W ~ 31~ ~ ~ ~ ~ %. l{ 3lTtTR~ 0TCP ~ ~ ~ -$ li ~1\11'! 0TCP ~ -$ cftm ~ 31clc=J: ~ ~ ~ ~ CfiT "ORir fcl?<n <Tm I <l R 0TC1?-~ c=r211 01CP -<~~11 f1 ~ ~. 1BIT Cf5T

~ m ~ ~ fcraiTc:r m c=r211 4\Jf1rpa ~ ~ Cf5T ~ m ~tft ~ ~~ ~311 Cf5T ~ ~~CITT'R-$~~~-$~-l{ cprjCITT'it ~ I ~ 31T<WT (1211 fcn1 ~ ~ -q Ri4'l1R~1

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15

/ f.'rmfu1 Ji 11 C: \Sl. -$ 3lTtTR TR ~ ~ Cl?T

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~ wrurT \SI Cf) tixl. Cl?T ~ ~ ~ fcr~

\3lT ~ CITT"1T I cr1f 2002-2003 -$ cfRR ~ ~ l{ 241 31RlRCft1 fcr~ wrurr ~ ~ 25 fcr~ m& ~~~I q1f 2002-2003 -$ c:'RR 1482 ~ ~ ~ ~

~~I

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'ITT ~ ~ wrcft ~ 'ff'lWRT ~ 'Cf)11 -ITT (1211 ci:rcl -$ Cf)]11 ~ €filT \JfT ~ I

Chapter3

POSTAL OPERATIONS

Postal Network

3 .1 India has the largest Postal network in the world with 1.55,618 Post Offices at the end of the financial year i.e. 31.03.2003 including 1,39,081 Post Offices in rural areas. At the time of independence f ndia had 23,344 Post Offices. which were largely confined to urban areas and selected villages. During the last 50 years it has grown almost seven times. On an average, a post office serves an area of 21.13 sq. km. & population of 6,602.

3.2 Expansion of Postal etwork in the country especially in rural areas was mainly done through a system of Extra Departmental Branch Post Offices. However, in recent years, in order to provide basic postal facilities for people in far-flung and remote villages, which are still without a Post Office, a third tier of the administration, Panchayat Sanchar Sewa Kendras have been introduced. These Kendras serve as nodal point for retailing some basic services like sale of stamps and postal stationery, collection and delivery ofletters and booking ofregistered articles etc. Both Planning Commission and the Ministry of Finance have recommended that Department should consider replacing the Extra Departmental Post Office Scheme by Panchayat Sanchar Sewa Yojna, since the new approach would ensure greater access to postal services at lesser cost and in cJnformity with the overall policy of decentralising powers from the Center to the State, up to the grass-root level.

3.3 The following activities have been w1dertaken . under the Plan scheme for expansion of postal network.

(a) Opening of Extra Departmental Branch Post Offices (EDBOs) in vi llages, preferably Gram Panchayat Head Quarter villages where no Post Office exists at present and where such a Post office is justified on the basis of presc1ibed norms,

16

subject to availability of targets and resources. There is also a special emphasis on hill y, triba l and inaccessible areas.

(b) Upgradation of EDBOs into Departmental Sub Offices (DSOs), where justified, with particular emphasis on newly developed areas of cities, industrial townships etc., on norm based justification and availability of targets and resources . During the year 2002-2003, a total number of 241 EDBOs and 25 DSOs were opened throughout the country. 1482 Panchayat Sanchar Sewa Kendras were opened during the year 2002-2003.

Postal Services

3 .4 Postal operations at the post office encompass the entire gamut of the basic postal services which interalia include:

(i)

(ii)

(ii i)

(iv)

(v)

(vi)

Sale of stamps and statione1y

Booking of registered articles

Booking ofinsured articles

Booking of value payable articles

Remittance of money through money orders and postal orders

Booking of Parcels

3.5 Traditionally, these services were being provided at manually operated counters. Considering the vital need for providing the benefit of technology to the customers, the counter operations are now being progressively computerised to provide a greater range of service to the customer from a single window leading to services being more responsive, and error free.

~~~. 1898lfmTitR

3. 6 ~ q~ ti1 fT1 c51 ~ "fiuR ~ ITT # ~ fcrcITTx:r ~ qRu11i:i«ff1q ~ Wr!31T ~ ~ ~ \3ll~31T -$t ~ ~ ~an31T # ~cf.1 s3TT t I ~ Cl I c"JICI '< 01 # ~ c) ~ ~ ~ ~ Nit VJ1 \)q~ -$t

3ilCJ~l14lC"1131T ~ ~ °ITT I ~ ~'l{ # \fCl~ cB't 31 I Cl ~ <Q 4l C"1 I j){JI'< ~311 "Cl211 WCT31T # 'J011 c-li 4l XitITT ~ ~ ~ ~' 1898 CfJT "ffWtjr[ Jit\(tjg\Oj

°ITTTf<Tit~~~~#~~~~

~~~~~fcp-m~tl~~ (xtmt:fl) ~ 2002 ~ X'i1l # ~ ~ ~. 1898 CfJT ~ C2ITQCl") xtWt:fl ~ # 17.05.2002 C!?T ~ fcp-m Tf<TI t VJ1 f$ fcR!rutfR t I

-i:R13llix

3. 7 ~ crf ~ 1:J"ITTIB -$t ~ # ~tfR crf ~ c:'RR ~ -i:AT3ffi ~ ~ "Cl211 -i:AT~ ~

~ 1C111fli4l ~ a1R14l l I # ~ ~ -g I

a1f<;t4"l1 1

~3Jlix~oW~ ( f?l f<;t ii ;:i lf)

2001-2002 2002-2003 ~/cn+tl

1. -i:AT~ ~

2. ~ -i:AT~ CfJT ~ (~.)

3 . 8 ~ Ql '8 Ri 11 , ~ "Cl211 ~ fcKRur fcr'lWT

~ ~ C/illl4JC11Q -g I ~ -$1 0.59 fl'IR1<i1 Lf'5f-~

~ l1"?l1 Cf?T ~ fcp-m \iffifT t I 4 7 2 ~ ~ Wn ( 31R ~ \Tfl) Cllll1IC14l ~~LR~ ITT~lffl 11 -$t

~ t "Cl211 ~ 'JR # ~. ~ "Cl211 ~ WX1 ~

112.2 105 .0 (-)6.42%

61882.6 86500.0 (+)39.78%

3.9 Tf"Cl crf -$t ~ # crf 2002-2003 ~ ~

~ ~ -$1C1"11c-li 4l ~ a1R14l1 - 2 # ~ ~ -g I

a1f<;t4"l 1 2

~ ~ (f?lf<;tii;:i 1f )

2001-2002 2002-2003 ~/cn+tl

I. ~~

2. 31tj0fhpa ~

WC1

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217.2 222.4 (+) 2.39%

1081 3.5 8871 .6 (-) 17.96%

11030.7 9094.0 (-) 17.56%

17

X'i1l ~ C1T1J, fcp-m Tf<TI t I ~ ~ CBT UTA # fflCfR"

fcr'lWT ~ ~ ~ -$ fcrfii-;r ~ CfJT LfC"11 C11TTm t 31'R ~ 'lWT -$ ~ ~ -$ f.'!crcR CfJT fclftr;c

~ ~ fcp-m t I ~ m liEl'i11x1· -$ ~ -$1

Amendment oflndian Post Office Act, 1898

3.6 Developments in the fields of Information Technology and Communication have transf01111ed the perception and expectations of the consLUners of postal

../ services and products. In the new environment only such services and products which meet the requirement of the consumers would be relevant. In this context

' the amendment of the IPO Act, 1898 has become important to bring about qualitative improvement in service and consLUTier friendly features which are sought

to be achieved within the basic legal framework provided by the IP O Act. A comprehensive amendment to the Indian Post Office Act, 1898 in the form of Indian Post Office (Amendment) Bill , 2002 introduced in the Parliament on 17.05.2002 is under consideration.

Money Order Service

3.7 Comparative statistics of Money Order traffic and the value of Money Orders transmitted, compared with the previous year is given in Table 1.

TABLE!

MONEY ORDER TRAFFIC AND VALUE (in million)

2001-2002 2002-2003 Increase/Decrease

I. Money Order traffic

2. Value ofMOs transmitted (Rupees)

Mail Operations

3.8 Mail processing, transmission and delivery are the core activities of the Department. Mail is collected from 0.59 million letter boxes in the country. This is processed by a network of 4 72 Railway Mail Service Offices, and conveyed by road, rail and airlines all over

11 2.2 105.0 (-)6.42%

61882.6 86500.0 (+)39.78%

the country.

Mail Volume

3. 9 Comparative statistics of mail traffic handled during 2002-2003 as compared to previous year, is given in Table 2.

TABLE2

MAIL TRAFFIC (in million)

2001-2002 2002-2003 Increase/Decrease

I. Registered

2. Unregistered Articles

Total

Mail Management

3.10 Plans for achieving an efficient mail transmission network throughout the country have been

217.2 222.4 (+) 2.39%

1081 3.5 8871.6 (-) 17.96%

11030.7 9094.0 (-) 17.56%

18

put into effect. With this objective the Department has identified different segments of mail traffic and devised exclusive handling for each segment. Thus, there are speciali sed channels like Metro Channel for mail

~~~~~~ ~~31Tx~Cffr ~mf.nn ~ ElT-cr c=rm ~ ~ ~ ~ ~~ ~."{~~~~ ~~.~ ~~ ~ ~ ~ 3fTx {tlilill'< 1l?IT c=rm ~ ~

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19

~Cflft-ta CfCtm ~~ ~ -g I Cltl 2002-2003

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~'CflT~ ~~~~~. ~2002-

2003 ~ ~ ~ ~ 0TCfl ~ <PT ~ 73

~.-41. ~ ~ 76 ~.-41. °ITT TfllT I

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3.17 3lT~PJ~Cfl'<U I 3fTx ~ ~-'ITT\3Xi' ~~ ~ m * 1fTlT ~ c1R 11'"'<", Lft. i:;x1. -tt ./ ~. ~. -tt. 'Cfl1 •

1i'WW 3fTx \3 q Cfl '< o I Cffr ~ Cffr \ilTCfi t I -q-1Wfi

"XWfR ~ (~)f.iti?rrr ~Pl f?tja m * ~' fcr'lfTlT ~ 46 0TCfl 'l:f\sR fuiTI 'Cfl'T Cfl s:qc {) Cfl '< o I 'lfT FcPm- TfllT t I

between metro cities, Rajdhani Channel for mail 9 between the national capital and the state capitals and

vice-versa, Green Channel for local mail , Business

-./ Channel for bulk mail and Patrika Channel for

newspapers and periodicals.

3 .1 1 Special arrangements to meet the sudden spurt

in traffic during festival season like Diwali, Christmas,

Raksha Bandhan and New Year were made. In major

towns, appropriate guidance was provided to the

members of the public to post their letters directly into

the destination mail-bags to speed up transmission and

delivery to the addressees.

Modernisation and Computerisation of Mail Operations

3 .12 In order to expedite transmission, processing

and delivery of mail, the Department has embarked on

.. a policy of computerisation and modernisation of the

mail processing, transmission and delivery in post

offices. The modernisation of mail offices aims at

providing better equipment and improved work

environment in the Mail Offices.

3 .13 Sorting ofaccountable articles like Registered

Letters, Insured Articles etc. , has been computerised

for speedy and safe handling of articles and for more

expeditious response in case of enquiries.

3 .14 During the year a new RMS Division known

as "RMS ' DH' Division, Dhanbad", in Jharkhand

Circle has been created.

Mail Motor Service (MMS)

• 3.15 The Mail Motor Service is responsible for

maintenance, operations and administration of 113 7

Mail Motor Vehicles and 486 staff cars/inspection

vehicles of the Department. The Department operates

its own fleet of mail motor vehicles at 94 stations. Full-

20

fledged workshop facilities for major repairs and

maintenance are available at 17 of these stations. During

2002-2003, the Departmental vans covered 26 million

krns. for conveyance of mails. An expenditure of Rs.

508.77 million was incurred on MMS during this period.

To cope with the requirement of increased volume of

mai 1 and wider area of operation, steps were taken to

maximize the utilisation of the MMS fleet, which

increased the average mileage/run per mail van per day

from 73 krns. to 76 krns. during the year 2002-2003.

Material Management (MM)

3.16 Material Management (MM) Division of the

Directorate is entrusted with the responsibility of

procuring, monitoring and supplying material, forms, and

equipment required for postal network operation

throughout the country. A large variety of mail bags,

Jetter boxes, uniform items, paper and other

infrastructural equipment is either procured and supplied

directly by Material Management Division or through

the agencies of the Directorate General of Supply and

Disposal. However, during the year many procurement

functions have been decentralised to the circles like

procurement of uniforms, un1brellas, jute and cotton

twine, post box cabinets and footwear. The aim is to

restructure the Material Management Division in the

Directorate into a purely policy making desk. The

supply of stores to post offices is done through 46 Postal

Store Depots (PSDs) and 5 Regional Form Depots

(RFDs). These Depots work under the administrative

control of Heads of Postal Circles in whose jurisdiction

they are located . Apart from these Depots, there is a

Postal Printing Press at Bhubaneswar.

3 .17 As a part of modernisation and for providing

better in-house fac ilities, machinery and equipment is

supplied to PSDs/RFDs. In order to ensure effective

inventory control computerisation of 46 Postal Store

Depots has also been undertaken by the Department.

1

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•

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• India France: Jo111t Issue • •

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23

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Chapter4

PHILATELY

The Postage Stamp - Showcasing the Nations/ National Image to the World

4.1 Since independence, the medium of postage

stamps has been used to highlight the country's

achievements in various spheres, including science and

technology and socio-economic development. Themes

like the Five-Year Plans, Steel Plants, Dams etc. have

been the subject of stamps over the years.

Subsequently, the focus shifted to the country's rich

cultural and natural heritage. Many beautiful stamps

were issued in thematic sets on Art, Architecture,

Maritime Heritage, Science and Technology, Defence

. and Cinema. Great leaders ofNational and International

· stature were honoured with commemorative stamps,

the most prominent being Mahatma Gandhi, the Father

of the Nation. Personalities who made immense

contribution in areas like painting, literature, music etc.

were also honoured with commemorative stamps. Thus

postage stamps were assigned the role of "Cultural

Ambassadors", apart from their original purpose of

being receipts of postage.

4.2 In keeping with its dual character of

"Receipts of Postage" and "Cultural Ambassadors",

two categories of stamps have emerged, viz. the

"Definitive Postage Stamps" and the "Commemorative

Postage Stamps". The former are meant for day-to

day use at post offices and on mail articles. They

*"" incorporate less design inputs, with minimum

expenditure in their manufacture and are printed in large

~ quantities. The latter, on the other hand, are designed

and printed with special care. They are manufactured

in smaller quantities and generate more interest among

stamp collectors than definitive stamps.

24

4.3 The philatelic activities of India Post include:-

1. Designing, printing and distribution of

special/commemorative postage stamps

and other postage stamps/ service postage stamps.

2. Items of postal stationery like Envelope,

Inland Letter Card, Postcard, Aerogram

and Registered Cover etc.

3. Monitoring and promotion of Philately/

conduct of philatelic exhibitions within the

country, participation in international and

world exhibitions.

4. Management of the National Philatelic

Museum, Dak Bhavan.

Policy on Philately

4.4 A Philatelic Advisory Committee (PAC) has

been constituted to advice the Government on the annual

programme for issue of commemorative stamps. Every

year, the Department receives a large number of

proposals for issue of stamps from MPs, MLAs, State

Governments, other organisations in the public and

private sectors and also from individuals. The

Committee examines these proposals on the basis of

specific guidelines, and recommends an annual stamp

issue programme, taking into account the guidelines

regarding themes relating to Heritage India/ Nature

India/ international events, and personalities of national

and international importance. The PAC also examines

policy issues related to philately and its promotion. The

Committee comprises official members from the

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Departments of Posts and Economic Affairs, and non-• official members drawn from among Hon 'ble Members

of Parliament, noted philatelists and eminent personalities from various walks of life like art, museology, archaeology, design, photography and journalism. An annual calendar focussing on Commemorative Postage Stamps is then drawn up keeping in view the recommendations of the PAC and the capacity of the security printing presses.

Promotion of Philately

4. 5 Philately has been taken up as a priority revenue generation area, in line with the experience of a number of other countries such as Britain, France, USA, etc.

Various measures initiated to promote and develop philately during the last few years include the following:-

•

• •

•

Technological and aesthetic upgradation of philatelic bureaux, which are the points of customer interaction.

Extensive training of officers and staff.

Market survey/publicity exercises to generate awareness about philately.

An Annual Stamp Design Competition for school children. Since 1999, the prizewinning entries from the Stamp Design Competition, which is usually held during Postal Week Celebrations, are being used each year, for designing the Children's Day

stamp.

Registered Customers

4.6 Due to the Department's concerted efforts to

promote Philately, there has been a notable increase in

the popularity of the hobby in different parts ofthecountrY. This is a heartening development, since the hobby offers many rewards to the public, in the form of education, .

26

relaxation and character-formation. The number of registered customers with the Department, which stood at 20, 766 in 1997-98, has increased to 56,53 7 by 2002-2003. Thetotalnumberof stampcollectorsinthecountry is estimated to be four million, according to a recently commissioned independent study.

Stamps and Stationery

4.7 During 2002-03, fifty-three (53) commemorative/special postage stamps have been issued. In accordance with the decision taken by the Philatelic Advisory Committee, personality based stamps are being brought out in thematic sets, to ensure philatelic relevance of these stamps. During the year under report two sets of stamps entitled- "Personality Set : Indian Literature" (set of two stamps), and "Personality Set : Social Reformers" (set of three stamps) at Pune were released.

4.8 Items of postal stationery viz. postcard , envelopes, registered envelopes, inland letter card and aerogrammes carrying advertisements, public awareness quotations, messages etc. in English, Hindi as well as regional languages were also issued during the year.

4.9 During this period, the Department released beautiful stamps on art and culture, flora and fauna, heritage, de. These include a set of two (setenant) stamps on the 50th Anniversary of Diplomatic Relations between India and Japan: Kabuki and Kathakali, a set of four stamps on Mangroves oflndia, a set of four stamps on Handicrafts of India and a set of two stamps on the Forts of Andhra Pradesh.

4.10 Philatelic items are being sold throughout the country through 62 philatelic bureaux and 852 philatelic counters including philatelic counters at all the Head Post Offices and Mukhya Dak Ghars. Philatelic Revenue earned during 2002-03 is Rs . 580 million

(approximately).

4.11 0JCP ~ ~ ( g xT 14 ~. 2002)

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27

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--•

4.11 The "Design a Stamp Competition, 2002" was

!ield Circle-wise all over the country as a part of the

Postal Week Celebrations (09th to 14th October,

_.2002) . The entries from Shri Prasen R. Modi, S.H.

Kharavala A.G. and L.D. Primary School ,

Navrangpura, Ahmedabad that won the First Prize

were used for the Children's Day Stamp of2003.

28

Philatelic Exhibition

4.12 Exhibitions are crucial to the preparation of

Philately as a hobby and for increasing the awareness

of collectors and the public. During 2002-03, 33

exhibitions were held throughout the coW1try in different

Postal Circles.

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29

Chapters

BUSINESS DEVELOPMENT ACTIVITIES

_ l Business Development Directorate was set up 1 1996 to design, monitor, develop and market value:ided premium products of the Department. The main ::sponsibility of the Business Development Directorate ' to ensure focussed management of value added ~rvices and it includes the following: -

• Administration, expansion and promotion of the existing value-added products and services

t Planning and introduction of new value-added products and services

t Procedures, regulations and guidelines for their retailing and networking

I Market study, market testing and product in1provement

• Market strategies, ctl liances and cooperation

• • •

Training of personnel

Monitoring and review of growth of value-added products and services

Exploring the scope of commercial utilization of idle resources of the Department

5.2 The Business Development Directorate manages and markets the following products and services: -

(a) Speed Post (b) Speed Post Passport Service ( c) Business Post

• Total Mailing Solutions • Customized Pre-paid Envelopes

(d) Greeting Post ( e) Express Parcel Post (f) Media Post (g) Meghdoot Post card 01) Data Post (i) E-Bill Post U) E-Post (k) Retail Post

Business Growth

5.3 During the financial year 2002-2003, the revenue realized from premium products was Rs . 5636.40 million. The product-wise revenue is reflected in Table 3.

TABLE3

PRODUCT-WISE REVENUE GROWTH OF BUSINESS DEVELOPMENT ACTIVITIES (Rs. in million)

Product Revenue in Revenue in % of increase 2001-2002 2002-2003

Speed Post 1965.3 2430. 1 23.65

Business Post 1662.6 2768.6 66.52

Media Post 58.2 59.7 2.58

Express Post 193.1 261.0 35.16

Satellite Post 0.2 0.3 50.00

Retail Post 21.5 78.7 266.05

Greeting Post 43.5 3.8 (-)91.3

Other Business Services 11.6 34.2 194.83

Total 3956.0 5636.4 42.48

30

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Speed Post

5.4 Speed Post services were introduced in 1986,

linking seven metro cities, with a view to provide fast

and time-bound delivery services. As on date, Speed

Post has a large network linking 140 major cities/towns

in India on the national network and 97 countries in the

international network. In addition, 762 towns and

district headquarters are linked on the State Speed Post

network, from where speed post articles can be booked

for national and international destinations.

5.5 Speed Post offers the customer, time-specific

and assured delivery service ofletters, documents and

parcels upto 35 kg. across the country and around the

world. Delivery norms are fixed taki ng into account

the fastest transport available to link the stations. It is

managed as a business service with commercial

approach in its operations and management.

5.6 Under the brC\nd Speed Post, is offered Speed

Post Domestic services, Speed Post International

services, Speed Post Money Orders and Speed Post

Gift service. During 2002-2003, revenue generation

from Speed Post has been Rs. 2430.1 mi lli on

representing a growth rate of23 .65% over the previous

year. Customer service and delivery efficiency is the

focus in Speed Post.

Implementation of Online Track & Trace

5.7 Internet based Track and Trace System has

been implemented for Speed Post and Express Parcel

Post wherein a customer can find out the status of his

consignment online through the Internet. It has been

operationalised in the National Speed Post Centers.

At present State Speed Post Centers are not directly

linked with the web-server. In the Tenth Five Year Plan,

it is proposed to link all the State Speed Post Centers

with the web-server for providing on-line track and trace

service for all speed post articles.

32

Value Addition under Speed Post

5.8 In order to increase revenue from corporate

customers, free pick-up service, volume based discount

and credit facility is provided to corporate customers

using Speed Post on a regular basis . According to a

study conducted by Kurt Salman Associates (KSA),

the Indian express industry (both documents and non

documents) accounts for a revenue of around Rs.

18,000 million annually. Out of this, Rs.12,000 million

is domestic express market and Rs. 6,000 million is

international market. Since 1995 onwards, the courier

industry in India is growing at a pace of 20-25% per

annum. Share of EMS Speed Post in the total express

market is 9. 78% during 2002-03. In order to keep

pace with growth in the industry, Department has taken

a number of steps to provide better quality of services

to the customers. Some of the value added services

provided to corporate customers are as follow: -

(i) Book Now Pay Later (BNPL) facility.

(ii) Free pick-up.

(iii) Nodal deli very centers.

(iv) Direct delivery of articles received in bulk

from SPCC.

(v) Vo lwne-based discounted rates.

(vi) Contractual service for delivery anywhere

in the country.

Speed Post Passport

5.9 Department of Posts, in partnership with

Ministry of External Affa irs launched Speed Post

Passport Serv ice on 5th March 2001. The primary

obj ecti ve of Speed Post Passport Service is to

decentralize the acceptance of passport application

fo rms to Speed Post Centers across the country.

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33

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5.10 Under Speed Post Passport Service. passport application forms are accepted at se lect Speed Post Offices, on behalfofthe Ministry of External affairs. This service has two basic components: -

(a) Sale of Passport application forms alongwith envelopes at select Speed Post Centers; and

(b) Acceptance of ftlled up passport application

forms and despatch to Passport offices, for further process mg.

5 .11 Under this service, Speed Post Offices ftmction as Passport Application Acceptance Offices thus providing convenience to the customers.

5. 12 As a pi lot project Speed Post Passport Service was initially introduced in 23 Speed Post Centers and has now been extended to 193 Speed Post offices. The service has now been extended to all the 140 National Speed Post Centers in India.

Business Post

5 .13 Business Post offers total business solutions for the bulk users by providing customised services. It provides value addition to all traditional services offered by the Post in the form of collection, insertion, addressing, sealing, franking etc. More and more corporate customers have been using Business Post services, as business mail continues to grow in the metro cities and towns. Business Post Centers or Mass Mailing Centers were establi shed in major cities with the help of contractual labour to cater to the needs of Bulk Mailers. Since the introduction of Business Post, it has registered a growth of over 40% in the last four years. In the year 2002-2003 , the revenue generated through Business Post is 2768.6 million.

Total Mailing Solutions

5 .14 ln order to accelerate the growth of Business Post and keep the product in tune with the requirements

34

of the Bulk Mailer for an end-to-end solution, total Mailing Solution is being introduced. Th.is will take care of all the mailing related expectations of Bulk Mailing Customers such as Designing, Printing, Pre-mailing, Despatch and acknowledgement of the mail.

Customised Pre-Paid Envelope

5.15 India Post has recently started a new product called Customised Pre-Paid Envelope as an offshoot product of Greeting Post. These envelopes are available in different sizes and grammages based on the requirement of Bulk Customers. Greeting Post envisages a stamp pre printed upon the envelope coordinated with the enclosed card. The "Postage Preprinted envelope" is an envelope with the postage printed upon it, which can be used by the sender for his daily norn1al mailing needs.

5.16 The product has the following characteristics:-

•

•

•

The product is available only for corporate customers and organisations.

A minimum number of envelopes has to be ordered.

The envelopes will have the postage preprinted upon it, which will reflect the organisation that has placed the order.

• The envelopes would be printed only against specific orders received.

5.17 The product has grown out of a demand made by corporate customers enthused by the idea of their mail bearing a pre-printed stamp that reflects the vision of their organisation.

Express Parcel Post

5 .18 Express Parcel Post provides express delivery of parcels through surface transportation. The product was re-launched in March 1999 with a commercial

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focus. It provides booking & despatch of parcels

weighing upto 35 kg. The service is provided to

corporate customers on contractual ba.sis. The business

from Express Post has been growing at a fast rate.

During 2002-2003 , the revenue touched the figure of Rs.261.0 million.

E-Bill Post

5 .1 9 This is a new service, which has been launched

by the Department as one of the technology-enabled

services for customers. BDD has been given the task

of marketing this service. Presently this service is

available at Bangalore & Kolkata and likely to start in

other cities very soon. This has been designed keeping

in view the requirement of the clients. The service is

useful for payment of electricity, telephone, mobile, water

and other kinds of bills/dues at the post office counter

by the users. The user can go to a nearby post office

and pay their utility bills. The software for this service

has been designed by NIIT.

E-Post

5 .20 This is another e-enabled service launched by

Department of Posts. Presently this service is available

only in five States namely, Maharashtra, Kerala,

Gujarat, Andhra Pradesh & Goa. The service will be

extended nationwide very shortly. The service enables

any citizen of the country to have an address on which

he can receive as well as send e-mails anywhere in the

world. This service has been introduced keeping in

view the last mile advantage of the post office.

Department has issued pre-paid cards in order to use

this service. This service is also available in designated

post offices on cash payment across the counter .. This

service would be very advantageous to communicate

by the faster mode to those who do not have computer

access. It can also be used for commercial purposes

for reaching multiple addresses, for direct marketing

36

and target marketing. It is specially useful for those

whose kith and kin may reside in remote parts oflndia or abroad.

Data Post

5 .21 India Post has recently introduced an innovative

medium for connecting people with the corporates. It

provides zero error data on households with detailed

infonnation on conswner addresses, telephone nwnbers,

e-mail ID, marital status, gender, age, occupation,

passport ownership and much more. Corporates can

use this data for selling of their product. India Post can

also build up an elaborate database attuned to the

specific needs and target to find out the right customer

for corporates.

5.22 India Post has also specialised in developing,

designing, printing and mailing communication of

business houses to select clientele, questionnaires as well as brochures.

Media .Post

5 .23 Media Post provides opportunities to corporate

customers/Govt. organisations and other large private

institutions to have their products/services advertised

on the postal stationery, postal vans, letter boxes etc.

During 2002-03, revenue from Media Post has been

Rs.59.7 million.

Meghdoot Postcard

5.24 A new kind of postcard called- Meghdoot Postcard was launched on September 2, 2002. This

postcard is priced at Rs. 0.25 each and carries an

advertisement on the left-hand half portion on the

address side. The advertisement can be in four colours.

It provides an ideal opportunity for rural marketing. The

rate of advertisement on Meghdoot Postcard is Rs.2/

per post card. Yolwne discounts are also available.

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Greeting Post

5.25. Greeting Post was introduced in September,

2000. The product has been designed to synergise with

the core competence of the Department. The Greeting

Card comes with an envelope, which has a printed

postage stamp. This stamp is a miniature replica of the

design on the card. The cards are available in two

sizes and are priced at Rs. 14/- and Rs.17/- respectively,

including postage. They are sold at selected post offices

throughout the country. Special Greeting Card Counters

have been organised in big post offices. The cards are

also available through limited distributors throughout the

country. Greeting Post also offers the facility of

customised design of the card as well as of the postage . . 1IDpress1on.

Retail Post

5.26 Through its vast network of more than

1,50,000 post offices across the country, India Post

offers the facility to collect consumers bills for service

industries like telephone/electricity/mobile phone users

etc. for Govt. and private organisations through Retail

Post. Post offices also sell forms for public bodies over

the counter of post offices. Besides this, cellular

companies also use PO o.utlets to sell cash cards and

recharge coupons.

New initiatives of Business Development

5.27 Business Approach: The Business

Development Group has been an independent profit

centre for accounting purposes from 1st April 1999.

This helps it to know the revenue realized from the

Business Development Group and the cost incurred for

managing the services. V~lue added service;; are

provided to customers as a business package to cater

to specific needs of corporate customers.

5.28 Expansion of Speed Post Network: Tqday,

Speed Post has a network of 140 stations in the natlbnal

38

network and 97 countries are covered in the

international network. The concept of State Speed Post

Centres was introduced to expand the booking

network. There are 762 State Speed Post Centers,

linking most of the district head quarters and the State

Speed Post Centres, can book speed post art~cles for

national centres and all identified international destinations.

5.29 Mechanisation of Delivery: Delivery of

Speed Post articles through vehicles enables us to speed

up the delivery and to improve the operational efficiency.

' Further, it builds a positive image about Speed Post in

the minds of the customers. For providing faster

delivery, mopeds have been provided to the postmen

in many centres including Delhi, Mumbai, Kolkata,

Chennai and Bangalore.

5.30 Computerisation of Speed Post Centers: For increasing productivity and for providing efficient

customer service, it has been decided to computerise

all Speed Post Centers. As a part of this venture, all

the Speed Post Centers in the national network have

been provided with computers, scanners, printers,

modems and fax machines. This has helped in using

the internet ba?ed technology for track and trace of

Speed Post articles.

5.31 Automation of Business Post Centers: Business Post Centres in Delhi, Mumbai, Chennai and

Kolkata have been provided with desk top mailing

and inserting systems to automate the pre-mailing

processes on a pilot project basis.

5.32 Outsourcing Collection of Speed Post: In order to provide efficient and effective collection

system in Speed Post, 'Outsourcing' was introduced

in many Speed Post Centres. Under the scheme, agents

are appointed to collect Speed Post artic~es from

corporate and retail customers.

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.3 3 Quality of Service: Quality of service on

elivery of speed post consignments is monitored at all

evels . Surveys conducted by independent market

survey companies reveal that 97% Speed Post articles

were delivered on time in Mumbai, Delhi, Kolkata and

Chennai. Apart from this, the Department is constantly

monitoring the delivery performance in all Speed Post

Focus of Customers: As Speed Post operates

in a competitive market, the Department has been

focusing on identifying the needs of the customers and

on providing a service that meets their needs.

5.35 Thrust on Marketing: A marketing

infrastructure has been developed to promote Speed

Post and other premium services. In major centres,

40

marketing executives have been entrusted with the task

of seeking new customers and to serve the existing

customers efficiently. Market surveys are conducted

periodically on the performance of speed post vis-a

vis couriers, market opportunities for Speed Post and

delivery performance of Speed Post. Realizing the need

for human resource development, we have trained

Speed Post staff in the area of operations, customer

service and marketing.

5.36 Speed Post Delivery Restructuring: Speed

Post delivery has been restructured under the nodal

delivery system for rendering fast and efficient delivery.

Under this system, Speed Post is delivered through a

set of dedicated speed men attached to a nodal delivery

office. Two deliveries are effected on every working

day.

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41

2001-02 2002-03

Speed Post

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Chapter6

INTERNATIONAL RELATIONS

6.1 Universal Postal Union is a specialized agency

of the United Nations having 189 member countries

and is headquartered at Berne, Switzerland. The UPU

was established in 1874 and India has been a member

of the Union since 1876. The UPU promotes

international cooperation in the field of postal affairs

and regulates the international postal operations through

its various bodies and multilateral agreements. The UPU

has four main organs - Congress, Council of

Administration (CA), Postal Operations CoW1cil (POC)

and International Bureau (IB).

6.2 The CoW1cil of Administration is a 4 I member

elected body of the UPU and is responsible for ensuring

the continuity of the Union work between two

Congresses. A high level Indian delegation attended

meetings of the annual session of CA held at Berne

from 21st Oct. to 7th Nov. , 2002. India, as Chainnan

of Committee- I dealing with General Matters of Policy

and Principles presented the report of the Committee

in the plenary session of the CA.

6.3 A unique feature of the CA Session in 2002

was a strategy conference on the Future of the Post

that was organised by the UPU in Geneva during the

period. India, was represented in the conference by

Secretary (Posts) .

6.4 The 40 member Postal Operations Council

(POC) is responsible for conducting the studies on

important operational , commercial, economic and

technical cooperation problems, which are of interest

to Postal Administrations of all countries. India has'

also been a member of the POC since long. India has

been nominated as a member on a number of important

committees of the POC like the Liability Project Team

(LPT), Transition Project Team (TPT), Customer

44

Relations Project Tean1 (CRPT), Te1minal Dues Action

Group (TDAG) and its s ub groups, Technical

Cooperation Action Group (TCAG), Postal Security

Action Group (PSAG) etc. The annual session of the

POC was held at Berne from 4th to 22nd April, 2002.

During the meeting papers on Universal Postal Service

and on Twinning Programme with Consignia were presented.

6.5 During POC 200 1 Annual Session, the Board

of Trustees (BOT) was created to manage the work of

Quality of Service Fund (QSF) of the UPU. This year

three meetings of BOT were held, which were attended

by India Post as a member of the Board of Trustees to

discuss proposals from various countries. Proposal

from India Post on modernisation and computerization

of the l11temational Letter Mail Exchange Offices at the

four metro stations at Mumbai , Chennai , Delhi and

Kolkata was approved.

6. 6 India Post is a member of Terminal Dues Action

Group Project Team 6. Its second meeting was held in

Helsinki and issues relating to formation of new Terminal

Dues System were discussed .

6.7 As a part of the "twinning partnership" with

Consignia, India Post was offered participation in the

2002 International Postal Management Course held by

Consignia during 8th July to 9th August, 2002.

6. 8 India Post was represented in the Tripartite

Meeting of employment, employability and equal

opportunities in the Postal and Telecommunication

services held UJ1der the aegis oflntemational Labour

Office (ILO) in Geneva from 13th to 17th May, 2002.

The Indian representative was elected as Chairpersor

of the Government Group.

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45

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.9 Director, Postal Training Centre, Mysore was

m:::hosen as a UPU consultant in the workshop for

~nstructor from Caribbean countries held in Port of

Spain, Trinidad and Tobago from 20th to 30th May,

2002. He was also selected as. a c.onsul tant fo r a

workshop on Standard Training Programmes (STP) at

airobi from 8th to 20th December, 2002.

6.10 Deputy Director General (International

Relations) attended the Seminar- "Workshop on Postal

Regulation and Universal Postal Service" (UPS) in Asia

and Pacific Region organised by UPU at Bangkok from

26th to 28th June, 2002. The workshop covered vital

issues like the role of government as a regulator and

universal service provider, quality of universal service,

universal service challenges in the Asia and Pacific

region.

6.11 A high level delegation, led by the Secretary

Posts visi ted State Post Bureau Peoples Republic of

China at Beijing and Shanghai from 9th June to 13th

June, 2002. This visit was in continuation to the visit of

Chinese delegation to India last year. During the visit,

thefollowingmattersofmutual interest were discussed:-

•!• Overall operational performance

•!• Universal Postal Services

•!• New Services

•!• Legislation related to Postal Services

6.12 Postmaster General , Ko ikata Region was

selected as UPU Consultant to Swaziland to advise

that administration on quality improvement on Foreign

Mail circulation.

6.13 Managing Director and General Man.ager

(Operations) Bhutan Post visited India and di scussed

assistance to Bhutan Post on software fo r e-post and

e-billing, also on providing training to their officials.

46

6. 14 Assistant Director General (International Mails)

participated in the International Postal Service training

progran1111e held at Asian Postal College, Bangkok. The

aim of the course was to provide a comprehensive

perspective on the international postal business and the

transfonnation-taking place in the postal environment.

6.1 5 The Asian Pacific Postal Union (APPU) was

fo rmed in 1962 and has 28 member countries as on

date. India became a member of the Union in 1975

and has been playing an active ro le in its affairs since

then. The APPU has four organs - 1. The Congress,

which is the supreme organ and revises the Acts of the

Union and meets once in five years. 2. The Executive

Council , which meets, in principle, once in a year and

ensures the continuity of the work of the Union between

the two Congresses. 3. The Central Offices which act

as the Secretariat of the Union and the Asian Pacific

Postal Co llege (APPC) located in Bangkok, which

provides training facilities to improve postal service in

the Asia Pacific region . Between two Congresses of

the APPU, Executive Council is the most important

forllll1 of annual discussions at the highest level.

6. 16 This year the meeting of the Executive Council

was held from 25th to 29th November, 2002 at

Bangkok. India Post participated in the meeting. The

issues discussed related to implementation of the Beijing

Postal Strategy, Technical Assistance and Quality of

Serv ice Fund in the APPU region. A paper each on

Terminal Dues and EMS was prepared by India and

circulated in the meeting. The report on Technical

Assi stance was presented by India in the Council

meeting.

6. 17 lndia participated in the 'Post Expo 2002 ' held

in Cologne from 8th to 10th October, 2002 as a key

presenter during the session e,ntitled ' Postal Business

Innovation' on its theme ' Seclliing the Business'. The

purpose of the conference was to highlight and discuss

major strategic issues that the Post must confront in

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__rder to succeed in the years ahead.

.18 The Asian Pacific Postal Cooperative -1anagement Board (APP-CMB) is a mechanism with :::3 elected members of the Asian Pac i fie Postal =ooperative to achieve the objectives of improvement =:Jf international mail operations in the Asia Pacific

~egion. Being one of the members, India Post played n important role in the meeting of CMB held in

3angkok, Thailand from 26th - 27th September, 2002. rior to that India Post also attended an APPU

_vorkshop on Tem1inal Dues held at Bangkok on 25th - 26th September, 2002. The workshop was a

==:Jlatform for the Asia Pacific Countries to cryst::i 11 ise heir views on suggestions of the Terminal Dues Acrion

-Group ofUPU.

6.19 India Post was represented in the delegation for the meeting of the General Agreement on Trade in Services (OATS) held at Geneva from 2nd to 6th December, 2002. During the meetings 'requests' for

market access upon its trading partners and 'offers' in response to 'requesh · received from various WTO

members countries were discussed.

6.20 This year, during the visit of the Hon'ble Minister of Communications and Informatio n Technology to Mauritius , a Memorandum of Understanding was signed on 28th September, 2002

between the Ministry of Communications and Information Technology(lndia) and the Ministry of Information Technology and Communications (Mauritius) on co-operation in the field of Posts and Telecommunications. The MOU env isages cooperation in the fields of technology, Postal Life Insurance and premium product development.

6.21 During the visit of the Hon'ble Prime Minister

to Cyprus, an Agreement was signed on 8th October,

2002 between the Governments oflndia and Cyprus on co-operation in the field of Posts and electronic

48

c..ommunications. The agreement seeks to strengthen and widen mutually beneficial bilateral economic and sc!entific co-operation in the fie lei nlPosts and electronic commw1ications.

6.22 The Department is providing assistance to Afghani stan for computerization, human resource development and basic postal equipment with assistance from the Ministry of External Affairs to the tune of over Rs. 80 Lakh. Sim ultaneously, it is also spearheading an Indian study on the scope of e-post and telekiosks in Afghanistan in association with the Department of Telecommunications, che Departrlll·nt of Space and the TC IL. This st udy is being ~ ponsored by the International Telecommunications Union and the Universal Postal Union. The Ministry of External Affairs is likely to assist in the implementation of this project after the study is completed.

Track and Trace of accountable International Mail and bar coding of International Articles

6.23 J\s pait of computerization of International Mail processing. instructions for bar coding have been issued to all Circles and is commenced with effect from 15th October, 2003. These bar codes will be affixed at the point of booking to facilitate customer inquiries and Track and Trace ofintemational Outbound Articles.

6.24. International Postal System (IPS) Project for the track and trace of International EMS items implemented at the four metros is working satisfactorily. The system at the four centres is being connected by installation of a National Serv~r at Mumbai. The proposal for migrating ai1d updating of rPS from version 3.54 to new vers ion 4.11 is under progress. The new IPS version supports Internet based operations in addition to Post Net in module !PS-web tracking.

Presently a bridge software is being developed by the Postal Training Centre, Mysore to link Speed Net the domestic track and trace system and IPS - the

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2001

349593

452483

2002

357525

498880

~/q)lft

(+) 2.27%

(+) 10.25%

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q'ff 2001-02 2002-03 ~/q)lft

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\jffClq) ~ ~ 2.99 3.24 (+) 8.36%

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~st t ~ ~-6 ~ ~ TJ<n t 1

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49

2002-03

47277

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(+) 1 I .80%

ystem for tracking of international EMS. The inter

.nking of Speed Net and IPS will help in end-to-end monitoring of items, receptacles and dispatches. The

traffic of international EMS is reflected in Table 4.

Year

Inward Articles

Outward Articles

TABLE4

INTERNATIONAL SPEED POST-EMS TRAFFIC

2001

349593

452483

2002

357525

498880

Increase/Decrease

(+) 2.27%

(+) 10.25%

~etter Mail

i.25 During the year, traffic of inward and Outward

International Letter Mail has shown an increase of

12.34% and 8.36% respectively, as reflected in Table 5.

TABLES

LC/ AO MAILS - In million kg.

Year 2001-02

Inward Articles 3.08

I Outward Articles 2. 99

2002-03

3.46

3.24

Increase/Decrease

(+) 12.34%

(+) 8.36%

6.26 During the year 2002-2003 , foreign traffic of

Inward and Outward parcels has registered an increase

of4.09% and 3.0 1% respectively, as reflected in

Table 6.

TABLE6 -· -

FOREIGN PARCEL TRAFFIC

Year 2001-02 2002-03 Increase/Decrease

Inward Articles 236285 245942 (+) 4.09%

Outward Articles 84201 86733 (+) 3.01 %

Money Order

=6.27 The traffic of international money orders for the year 2002-2003 is reflected in Table 7.

TABLE7

FOREIGN MONEY ORDERS

2001 2002 Increase/Decrease

Money Order Traffic 49621 47277 (-) 4 .72%

Value of MOs transmitted (Rs. in million) 208.70 233.32 (+) 11.80%

50

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51

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=::Letter Writing Competition

6.28 Prizes to the winners ofSAARC Letter Writing

Competition held on 16.09.2002 were distributed. The

purpose of the letter writing competition conducted by

UPU, SAARC for young people is to develop their

faculty in composition and contribution to the

52

strengthening ofintemational relations.

Net Receipts from Foreign Countries

6.29 The Depai1ment received Rs. 196.9 million in

fo reign exchange on account oftem1inal dues, transit

charges etc. on International Mail Operations.

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-53

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.

Chapter 7

TECHNOLOGY ;;[ntroduction

7.1 The developments in the field of -Communications and Information Technology have 3iven rise to the need for modernising the Postal ::>ervices. The Department of Posts' efforts to 1111odernise its services began in the early 1990s (in the

ater part of the Eighth Five Year Plan) and were focussed on modernisation of front office operations including postal counter operations and agency functions for financial services.

7.2 The Department is now moving towards consolidation and integration of the steps taken in the past for modernisation of the postal network in harnessing emerging teclmologies. This has helped in improving the quality of existing services as well as adding new value added services. A road map for technology induction has been prepared with an aim towards computerisation & networking of major Post Offices, transmission of all money orders through high speed Very Small Aperture Technology(VSAT) network, setting up of more Automatic Mail Processing Centres and to implement various e-Governance policies of the Government oflndia in the Tenth Five Year Plan.

7. 3 The Standing Committee on Technology which comp1ises representatives from the Indian Institutes of Technology, the National Informatics Centre, the Department ofTelecommmtications and Department of Electronics guides and advises the Department on identifying appropriate teclmology from time to time.

Computerisation of Post Offices

7.4 Computerisation in the Department of Posts with PC based Multi Purpose Counter

54

Machines(MPCMs) started during the Eighth Five Year Plan. By the end of the Ninth Five Year Plan more

' than 5 06 Head Post Offices and 1266 other Departmental Sub-Post Offices have been computerised. These machines are being used for public transactions across the counters providing full range of postal services like Registration, Money Orders, Parcels, Speed Post, Postal Life Insmance and Savings Bank Operations. Computers have also been dep loyed for back office functions e.g. supervisory, record management and Management Information System. The process of computerisation is being continued during the 10th Plan and it is proposed to computerise & network in the remaining 339 Head Post Offices, and 5600 Departmental Sub-Post Offices along with all Circles & Regional Administrative, Postal Accounts Offices and 205 Divisional/ Administrative Offices in the Tenth Five Year Plan.

7.5 In keeping with the Department 's policy to standardise user-friendly software, "Meghdoot", a comprehensive software package for Post Office functions (except Savings Bank) was developed inhouse by the Postal Training Centre, Mysore and is operational in various Post Offices across the country. It aims at the total integration of front office with back office operations in a Post Office for increasing the productivity and to provide better quality of service.

Mo ney Ord e r transmiss ion through VSAT Network

7.6 As a part of its modernisation strategy, the Department of Posts has successfully introduced Satell ite Money Order Service for transmitting money faster throughout the country. 150 High Speed VSAT

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55

t ~ ~ x~ fctRl1 "\J1Td1 % 3TTx ~ q Cf51~

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7.9 ~ "WIT, "~-~" ~ ~ Cf51\'ic{i t--111vp:r ~~&RT (~tl) BLT~~ 'Cf)1 'lfIBR WT1faT ~ fctRl1 Vff WIT I ~ ~ 31ICJ~l1Cf5d13JTcm tzrR B ~ ~ <l5 "WIT~~ B ~ %1

-s1Ch1:r<) cnT 3llf1Plc6l'h'<o1 (~in'"11f?!CR1 ~ ~mx)

7. 1 0 "C1Trft ~ ~ ~ x~ m Cl~ :S!Cf5tixl

~ ~ t9fct, ~ ~ xffem 3T)x "Cf)"[l1 m ~ ~ cm ~~' 1i:i 1 m t ~ :s1 Cf) ti '<1. ~ "Cf)"[l1 m ~ VflT6' cm x:i;~ ~. 1994-95 ~ ~ tj'{O!€J<&

Cf) 14 a') Ji t "'{i)1T B fcl'l1JTI ~ ;s I Cf) ti '<l. 'Cf)1 3ITC])f.'l <Pi Cf)'< 0 I

CITT' XITT % I -"11cft tj 'Cl CJ tff l1 <Tivr-n CfCf) 1 8 0 0 :s I Cf5 ti xl. 'Cf)1

3Tltj)f.'l c6) Cf5 '< o I fctRl1 <rm % I c;-wfi tj 'Cl CJ ~fo <Tivr-n ~ ~. fcr'lTPT 'Cf)1 1500 3TTx \S!Cf5ti'f.'lc61Cf5'<01

m 'Cf)1 ~ % I ~ 01RlRCK"1, \30llGCf5a1 B ~ 3TTx "WIT ~ ~ B x:i;mx c;rR t fcw c;-wft lll \J111 CJ~

B 1600 :s1Cf5ti'<l. cm ~ ~~~1f.'!Cf5 3TTx ~¢f.'!Cf5C1

\34'<:ct>'< ~ ~ ~I

tions in Post Offices have been set up in the country

=ring 9th Plan which are in tmn to be connected to

ll()re than 1700 Extended Satellite Money Order

- SMO) stations located in the Post Offices through a

Jephone network. The application software for

=msmission of money orders has also been developed

-house. Efforts are on to transmit and process all

oney orders on the VSAT network.

-utomatic Mail Processing System

7 For efficient handling of mail in the metros, the

epartment set up two Automatic Mail Processing

entres at Mumbai and Chennai. This has enabled

::'Ocessing ofa large volume of mail efficiently. To further

_1gment the mail processing capabilities of these two

:=ntres, mail culling, facing and cancelling machines have

en provided at these centres.

!-Post & e-Bill Post Services

7 .8 The Department has introduced two internet

:::>ased value added services namely e-Post & e-Bill

Post. Through e-Post, electronic messages are down

foaded at identified Post Offices and delivered to the

56

recipients as hard copies thereby connecting individuals

without access to the PC/Internet and thus reducing

the digital divide. The Department wi II soon extend the

e-Post services all over the country.

7. 9 Another service e-Bill, would allow customers

to pay their (multiple) utility Bills through Post Office

counters. This service is available throughout the

country depending upon the customer's requirements.

Mo dernisation of Post Offices (Improving Ergonomics)

7 .10 In order to improve the public interface and

the working area in the Post Offices for better image,

comfort of the customers and working condition, the

Department has been modernising selected Post Offices

by improving ergonomics in a phased manner since

1994-95. Upto the Ninth Five Year Plan, 1800 post

offices have been modernised. During the Tenth Five

Year Plan, the Department proposed moderanisation

of 1500 more Post Offices. In addition, 1600 Post

Offices will ·be provided with various electronic & mechanical equipment in the Tenth Plan period for

increasing productivity and improving quality of service.

s.1 ~ fcl~ ~ ~ ~ 3N4T 41~4RCf) ~ 'dm ~ ~ 'Cf)'T mir ~ ~ ~ -wrrm ~ ~ ~ wA Cf)llfCf)xUI 'Cf)'T fcR'dR CBX ffi ~ I ~CltlC'1 ~ ~ ~ ~ 'ef1<n ~ 31WT-31Wf 'l1TlTl ~ ~ ~ 31fucp ~ €ff.ICl ~ 3fR ~ ~ 31R 311 q:iTq CBX

~~I~~~ 3fR ~ ~ "fffil~ 'Cf)'T

~ ~ m ~ 3l1ci~4Cf)a1 ~ i:i~·N1-< ~ cpl ~ Xi)Lf ~ ~'lf'<' m ~ 3l 1 ci~4Cf)a1 ~ CfJRUT ~ ~ -wrrm 'Cf)'T fcrcp-m m cpl ITT ct-i 1t:1

~ 'Tm I ~ \:llstlfTI~ ~ '<ililtj~11 ~ ~ IDWlfT cpl Cf)llfflq ~ VfT ffl t I~ \S ICf)tlxl. ~ ~ ~

i;rCf)'R ~ tR ~tfi 3fR ~ il I$ \J('S ~ ~ RR CBX

"4T1T xtirci s3TI t 1 ~ m ~~. fcl~1l'ICf)'< $cYl~ 1 ~Cf) ~ ~tmt ~ ~. ~ 1 f«cp m 31'R fcITT:fT "<"1114" cntT ~~ ~ ~ m~ ~ ~ ~ cpl 3N4T ~ ~ -wrrm 'Cf)'T 3TI~Pi ~Cf)'< 01 m -Q:> ~ ffl'af CBX ffi -g I ~ "ffi~ -"ffi~ f.ivfT ~ ~ ~ 31'R 3N4T ~ 3TI~ ~ 'dm "fffil~ ~ -qt ~ Clef) ~ ~ 3l1Cl~4Cf)dl cpl ~ CBX

XITT t I ~ '<ild\IIP!Cf)-f.ivft '<ililc:1{1 Cf)llfcpli ~ ~

-i:rrf 'ITTR(f fctl<n t I

s. 2 ~ -wrrm ~ °ff'lWRTm 'Cf)'T 3J1'lfcr ~ ~ -~ fcr'l1T11 -;f ~ -wrr ~ -Q:> ~ ~ ~ ~ cpl

~. 3TimiTcP ~ 'dm ~ ~ ~ dTx qx

311 q tj I R Cf) Xi)Lf ~ :fl: 11 lil R t'('. CBX ~ t I €ff.ICl ~

~cfl \ii 1 ~ fcrfcrtT ~ cpl UTR ~ ~ ~I ~ ~ -wrr ~cf! \ii 1 -Q:> dTx qx :fl: 11 lil R t>G fctl<n Tr::::i

t I ~ -3Timffil Cf) 1 lf Cf) C'1 I q 'j ~ 1PlTcfi f% ffl C: 1-<l __,

~tzT m ~ ~ ~ 4R41\i111-~ WRT4T 'Tm t I

~~~(-QT~)

8 . 3 '46 ~ fcr'l1T11 ~ RR ~ vrr-;f qrc;ft fcl~ -wrrm 'Cf)'T ~ 3lTtlR t I 154,000 ~311. 1 ~ ~ R141 m mx-cITT ~ 'lft ~ 31'R 2, 600, oo~ fc141 ~ ~ ~ ~ Vfl1T ~"ff[~~ ~tj

~ ~ 'Cf)'T ~ ~ 3l'R ~ €ff.ICl ~ t 1 ~ ~ ~ 3lR ~. ~ fcr'l1T11 'ITTXT ~ ~ ~ q?j· ~ ~ q)pf ~ dTx qx !>lil I fc1a fctl<n ~ t fiITT' ~. 2002-2003 ~ ~ '46 15,770 ~R14-

~ ~ 31fucn ~ m -q:, CfJRUT ~ fcr'l1T11 ~ fuc: ~ 3rvR 'Cf)'T ~ 'ffiCf t I

8 , 4 01 • 01 • 2 003 cpl I fcr'l1T11 -;f 3lTcffiT Vfl1T ( .:mdT = Cff4 cpl '!>l'trr'l ~ ~ fcr'l1Tltt4' \11f ~ cpl fcl Cb~ m ~ 3lR ~ ~ l30T<TT t 1 01.04.2002 3T~ ~ ~ ~ ~ 'ff'lfl ~ ~ ~ ~ ~li 1++R<J~~-3ll<l <TIVf11 ~ cpl '!>l''tlR "STqJt:R' ~ fcr'l1Tltt4' ~ ;s 1 Cf) ti xl' cpl fc'l $ ~ a fcn-41 1T<TI t I ~ 3l Rl R Cffl ,

fcr'l1T11 -;f \JfR' -~ 1 i fcb a. ~ (~) ~ 'ITTXT li I Ri Cf)

3lT4' ~ -Q:> ~ cpl ~ 6lfl\Jl 'Cf)'T ~ 'ITTX'ir fctl<n t I <} 'ff~ ~ ~ ~ 'efctm RR m I

a1R14>1 8

~ lTiiJl;::i1~: f)q~~I (31.3.2003 qft ~ -Q:> ~)

~'Cf)'T~ ~qft~ ~vPll~ (~fc141 ~ ~)

€ff.ICl '@CTI (~) 60,594,481 1I 5,940 3lTcffiT \Jfl1T '@CTI 53,977,929 280,840 ~ \Jfl1T '@CTI 4,073,014 156,080 ~ 3Wl ~ '@CTI 14,479,225 809, 150 ~ €ff.ICl ~ (87 ~ 92) 552,602 40,270 ~ ~ f.ifu '@CTI 1,709,227 101 ,560

57

Chapter8

FINANCIAL SERVICES

Worldwide postal services are diversifying into ancial services, leveraging their traditional presence

~d unmatched reach. According to the Universal :::istal Union there are more than 100 Postal Savings =mks and GIRO systems operating in different parts -the world. The basic impetus for developing postal

ancial services arose from the need for Post Offices become financially self sufficient in the face of

~clining mail volumes and the need to optimally utilise =>network resources. This process is being facilitated -'Information Technology, which makes possible for ::>st Offices to provide a wide range of proprietary as -ell as franchised financial services. The growing -1Stomer expectations, particularly the desire to avail --f electronic banking facilities such as ATMs, Plastic :::::ards and any-time-any-where banking services are Jso impelling the Post Office to modernise their existing =inancial services. Simultaneously the private sector is ::xperiencing a need to access customers and markets Jeyond the reach of their current infrastructure and -esources. This has paved the way for public private ::>artnership programmes.

~ .2 Realising the potential of the Financial Services, Jie Department has formally re-designated one of the -v1embers of Postal Services Board as Member _nfrastructure and Financial Services. The Saving Bank vi vision has also been re-designated as the Financial

Services Division in keeping with its diversified mandate. A project-oriented approach has been adopted by the division to facilitate effective participation in market based activities.

The Post Office Saving Bank (POSB)

8.3 This constitutes the mainstay of the financial services provided by the Department of Posts. The POSB is the oldest and the largest saving bank of the country with 154,000 branches, over 160 million . , 0 . ~

account holders and cumulative deposits in excess of Rs.2,600,000 million. Although the POSB is operated by the Department as an agency function on behalf of the Ministry of Finance it nevertheless constitutes the single largest source of revenue for the Department earning over Rs.15,770 million during 2002-2003.

8.4 On 01.01.2003, the Department has taken a step towards decentralisation of Recurring Deposit (RD) work from Head Post Office to Departmental Sub-Post Offices. Decentralisation ofMonthly Income Scheme Accounts from Head Post Office to Departmental Sub-Post Offices has also done for all new accounts to be opened on or after 01.04.2002. Besides this the Department has introduced a mode of payment of monthly interest to Monthly Income Scheme customers by way of Post Dated Cheques (PDC). All these steps will lead to greater customer convenience.

TABLES SAVINGS SCHEME: PROFILE (AS ON 31. 3.2003)

Name of Scheme

Saving Accounts(SB) RD Accotmts TD Accounts MIS Accounts NSS Accounts ( 87 & 92 )

PPF Accounts

58

No. of Accounts

60,594,481 53,977,929

4,073,014 14,479,225

552,602 1,709,227

Total Amount Deposited (Rs. in million)

115,940 280,840 156,080 809,150

40,270 101,560

~iii!~ !!fi!!i

tli!ii!]if!~i 1~ !1

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-1&~1<1< irs112~~~

rs 1" )$ i ~ ~ ~ ~ ! ~ I ~ ~

! ~ $ -I& I f,i ~ : ,~ t ~

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Ro l ~ -~ Iii 1 ~ " t

Ji £

f ! ~ -~ ~ 8

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fi ~ t i 1 !fr

& ~ '15 -~ ~ .g ~ ");; ~ f i .g ! ; l ~

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'* ~ ~ ~ '* '* -~

, if~ ~ ~ ~ i -~ ~ ! t! I~ z ~ ~ ! ! i ~I I I ~ J ~ t

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-11~ tt~

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~ ~ ~ 'f& ~ rs I

i ~ i ~ ~ ~ ~ i I _ J i t, t~ ~ ~ """ ~ to ~

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N rs~~~ ~-1&"° rs -wt~~ i-is tjj'I&

:-1&i~

-I& g ~ -~ i ! ~ ~ i ~ ! """ t ~ -~ ~ ~ I ; i t ~ ! 'I& ~ -~ ~-i t t

,g_;i1:' !fr

.j&~t£rs1"~i~" ~

t3'§i~-1& ~~!!

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~ ~ -r ~ I -g ~ ~ -~ ~ ~ t

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~ t "" ~ ,e ~ ~ 1iO "'"

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::5 ~ilitl

~w initiatives

j New initiatives taken to optimally utilise the ::::>SB network have resulted in a series of new value lded services in collaboration with the private sector duding:

aternational Money Transfer Service

5 The International Money Transfer Service being "")erated in association with Western Union was tended to 4000 Post Offices during the year. It Jught in remittances worth 38 million USD from April

J02 to March 2003 and generated revenue of Rs. 3 .7 millions. The service provides the facility of ;msferring money from more than 190 countries on a ~al time basis to India. The service is operated as per J.e guidelines of the Reserve Bank of India and is vailable in all the States and Union Territories besides overing all-important cities and towns of the country.

Jistribution of Mutual Funds & Bonds

:. 7 Since February 2001 , a growing network of tearly 212 Post Offices are distributing select Mutual ;unds and Bonds of Principal AMC, Prudential ICICI, 3BI, IDBI and RBI Government ReliefBond etc. The .ervice while extending the reach of the capital market Jf the country also provides the common man easy 1ccess to market based investment options. As :;tructural changes take place and banking and small :;aving options decline, this service has the potential of allying the Department with a sunrise sector of the Indian economy.

Electronic Fund Transfer

8.8 Electronic Fund Transfer launched in October 2001 , this service leverages the VSAT network of the ])epartment to facilitate end-to-end fund transfers by banks like UTI, ICICI, Citibank, HDFC etc. on behalf of the corporate sector as well as the Capital Market.

60

The early success of the service in moving funds rapidly than any existing system in the countr prompted the RBI to consider leveraging it for the banking sector. This is potentially a big bw: involving movement oflarge amount of money.

Warrant Payment

8. 9 This scheme, started in January 2002, im redemption of dividend warrants through the J network and is critical for the Capital Market country. The Post Offices provides a single wi faci lity to Banks like UTI, ICICI, etc. to issue ar out warrants across the country. The annual n potential of the service is very large consideri_ market in the field.

Human Resource Development

8.10 The need to upgrade the skills and knov base of the employees to enable them to transac New Financial Services has prompted a partn with a private financial services literacy providerIndia Economic Foundation. This is an inter public-private partnership aiming to use cor funding to develop the human resources Department, which is seen by the Financial Se sector as a useful distribution network. A pilot at certifying select Post Office employees thr standardized examination held by the Nationa Exchange on distribution of mutual funds, was out in the second half of 2002 and resulted certification of 50 employees.

New Services in the offing

•!• Card based payment solutions (Prepaid Debit Cards) in association with Mastc International.

•!• Full fledged Money Changing (Licence o from RBI) in association with American fa

I ~ lcr'lTI'T cB1 1 Ocft cj-qcitfhl ~ $ f%ffi -q -i:f. ~ fcRft<l W1131T cBt ~ 3fTx ~ B &-1 '{j)f.i~a m $ ~ ~ cBt a1l1CfT ~ T\ffCT t; 1 ~ ~ B ~gC'Clq;ul ~ B f.iyRvJfula

3l m :-

m 3TTmfTc:r 'lfTC'1R ~tl"R

fRCfJR $ ~ WTmT cpl f114\Jl f.i 45 - f.1-\SfT

m 4514 a? •ff $ '1TUll1 ~ ~ f<n<n \JITT;1TT I

STCfi uftcR ~

8. 1 3 ~ 1884 -i:f "ITT{'lf cBt ~ ~ vfiq.:r ~ ~ (-QT ~ ~) f1'<451-i1 45•fo1R<il. -$ ~ "B""

~ ~ vfiq.:r ~ ~ t; I "ITT{'lf -i:f ~ ~

45•fo1Rdf $~~~-cBt~. ~~ m ~ "Ci"m ~ fRCfJR $ fufclc;r "Ci"m ~ 451fli411. , "{-QT'P

~. ~ &rxr ~ IDl(f 1f~ WQTlfc)!;!cifc1wC"l<il '<l~<ipa ~. 3AcITT ~ "Ci"m f m~ 3fTx R CT~$ xi14\J1f.i45 ~ 454il1Rm· cpl Wl1~Cf)'<"mt1 ~ ~ -crITT $ ~ LR m4tuT ITTT ~ ~ ~ cWIT $ "C"l'T'll $ ~ 1 995 -i:f m4tuT ~ vfiq.:r ~ ~ (3TT"{ -QT \...

~) ~ cBt ~ t1

8.14 31.3 .2003 cBt ~ $ ~ ~ vftc ~/m4tuT ~ vfiq.:r ~ ~ cBt ~ 3f)x c

2002-2003 $ cfRR IDl(f 45 1 xl~I'< cBT ft~ -;:f

~ 9 -i:f <ft ~ t;:- '

a1R:t¢1 - 9

~ uftcR ~/Ullftur ~ uftcR ~ &RT ~ TflIT ~-Plt41G'1

TI CITT "11l1 'Q'T'({f q l f(;i ~ 4i ~Xlfu ffi>lll!;!fl61 41~~lll ~~

ct) ~ (~R:!ll'1 ~. ll) ct)~~. XTfu

v\Tq.:r ~ 212967 21102.1

i ~ v\Tq.:r ~ 702542 33479.4

~ v\Tq.:r ~ f.i Y RvJ ful C'1 ~ cBT 4 I fC;J fft m· ~m ~ ~ .g_

~~(Wm)

i. 4Rcict41Jc-<i1~1a ~c;1~x:d1

~(~)

~ vfur;:r ~c;1~«n ~ (~ wen)

61

(~) (~R:!ll'1 ~. ll)

2098577 136768.0

1795070 74645.3

8. 1 6 m-i:ftur ~ vfiq.:r ~ -$ ~ ~ ~

~ m ~ 3fTx ~ 31R!Ri'ft1 ~ " 1 o CiW 1JrfiuT ~ vfiq.:r ~ti 'lft ~ t; I ~ C<J I q IR Cf

(~) ~ f.iY ljfil'< .g: (i ) ~ ~ (-mi1 wen) (ii) 4Rcict.flk<i1~1a ~c;1~«i1

~ (-mi1 ~)

(v) 1 0 er& m41uT ~ vfiq.:r ~ (-mi1 nm)

As a part of the Department's I 0th Five Year

_ _ __ ., it is proposed to build the capacity of the Post

ce to enable it to diversify the range and quality of

financial services provided. The thrust areas of this -------.rt will include: -

Corporate Planning and Systems Re-engineering.

Customer Relationship Management.

Marketing.

Computerisation and Networking.

Card Based Payment Solutions.

. 12 The budgetary efforts of the Government will

e supplemented through innovative public-private

artnership programmes.

POSTAL LIFE INSURANCE

8. 13 Postal Lite Insurance (PLI), introduced in 1884,

is the oldest life insurance scheme for benefit of the

Government employees. Initially meant only for the

postal employees, today it caters to employees of the

civil & military personnel of the Central and State

Governments, Local bodies, Government aided

educational institutions, Universities, Nationalized

banks, many Autonomous and Financial institutions,

Public Sector Undertakings of the Central and State

Government. In a major innovation, Rural Postal Life

Insurance (RPLI) scheme was introduced in 1995 for

the benefit of the rural populace .

8.14 The status of PLVRPLI funds as on 31.03.2003

and the business procured during the year 2002-2003

is as given in Table 9.

TABLE9 PERFORMANCE OF PLl/RPLI

No of Policies Procured

212967

702542

Sum Assured (Rs. in million)

21102. l

33479.4

Aggregate No. of Aggregate Sum Active Policies Assured

(Rs. in million )

2098577 136768.0

1795070 74645.3

PLI offer the following type of policies: - 8 .16 Under RPLI, first four plans are common and

one additional plan " I 0 year RPLI" is also available.

Their trade names are as under: -(i) Whole Life Assurance (Suraksha)

(ii) Convertible Whole Life Assurance

(Suvidha)

(iii) Endowment Assurance( San to sh)

(iv) Anticipated Endowment Assurance for 15

& 20 years (Sumangal)

(v) Joint Life Endowment Assurance (Yuga}

Suraksha)

62

(i) Whole Life Assurance (Gram Suraksha)

(ii) Convertible Whole Life Assurance (Gram

Suvidha)

(iii) Endowment Assurance (Gram Santosh)

(iv) Anticipated Endowment Assurance for 15

& 20 years (Gram Sun1angal)

(v) I 0 year RPLI (Gram Priya)

8. I 7 3lC1 l1 ~ \JltcA" ~ 3iR 1WfiUT ~ ·\Jftq;=f ~ ~311 Cl?T ~. ~ ¢ ~ ~ frr:;:r ~ 'TX ~==

fclJ<n 1Tm % : -

a1fc;i¢1 10

~G"X

i;;rcf)R ~ I 000/-~ cBT ~ xrfu 'TX ~ tBT G"X

dCR ~ 6fTi:n ~ c:1 iH-~·?1 6fTi:n qc-ll 1 ~ 1a ~ c:l 61 '{~ 611

31.3.2001 qft ~ ~ ~ ~ ~ 6fTi:n 95 77 70

31.3.1998qft~~~1JT+fToT ~

~~ 60 50 50

8.18 ~ 2002-2003 ¢ ~ ~ \JltcA" ~ 3iR 1WflUT ~ \JltcA" ~ ¢ "Wrt:T., ~ 111Z GfCT ~ ll¢

~ :-

a1R;t¢1 11

~~Gffl

~ qft ~ xrfu (fl:! fc;J ll 1 ~. -q)

~~

(i) ~ \j~ 6fTi:n 3fR" 1JT+fToT ~ ~

~ 'TX ~ tj61xil~c llR'lf tBT ~ % I

(ii) ~ vftq.:r min 3fR" 1JT+fToT ~ ~

6fTi:n ~ fcw ft I Ltd ll x Cl?T fcrcm:r m -a-~~ xi1LFCtjl1'< -4 WTR m ~ ~ 1\ltRtr. "4w ~ ~ ~ qm 11 ~ 11 &11 -x-~

qft ~ %1

(iii) ft"'lft q 1 fc;J Rvii ~ fcw ~ ~ 3fTftCf ~ xrfu or:?.Tta- ~ cB1 ~ 5 "C'1"ruT

~ ~ ~ 10 "C'1"ruT ~ ¢X ~~% I

(iv) ~~6fTJ:n~~~~

~ ~ cITT 50 q& ~ ~ 55 q& ¢"'{"

~ 1Tm %1

(v) ·, ~ vflcA 6fTi:n 3fR" 1JT+fToT ~ ~

6fTi:n ~ qft ~ ~ ~ ~a=r ~

63

123929 8755

3028.4 112.6

~ llR'lf ctr ~ % I

(vi) ~ vflcR min 3fR" 1JT+fToT ~

6fTi:n ~ CITT4 cm ~ q"j \li 11· cm fc) 45 ~if a ¢X~1Tm% 1

(vii) q1fc;JRil1'i ~ Cll4'1 l1 1 cITT ¢11 m ~ tr 3lT (~ vflcA 6fTJ:n) 3fR" ~ 3lT ( ~ min) qft ITTctl I 61 ~ cITT ~

¢X ~ 1Tm % I

8.19 01.04.1992 ~ 31fdRqtj fcr~ ~ ~ ~ ~ 11R11 cBt ~ 2fT 3fR" ~ c;rrirrcir ~ rn ~ I 0/-~ Cl?T l1Tfucn ~ ¢TCT \JfIBT % I 31.03.2002

qft ~ ~ ~. ~ ~ ~ 2,52,049 ~ -g I ~ c;rrirrcif cB1 ~ m 'TX, ~ ~ "f!T2T ~

~ -q ~ ~ 3lfdRqtj 6fTi:n frrfu ~ I 0,000/-~. cB1 xrfu Cl?T 'Tl\fR ~ \JfIBT % I 31.03.2002 qft

~ ~ ~ ~ ~ -q 411.4 fl1fc;Jl11 ~. ~ ~I

The bonus for current PLI and RPLI policies have been declared last at the following rates:-

TABLE 10

RATE OF BONUS

"""""""Pe Rates of bonus per Rupees 1000/- sum assured

Whole Life Endowment Anticipated Endowment Assurance Assurance Assurance

LI as on 31.03.2001 95 77 70

;;;;;;;;;u>LI as on 31.03.1998 60 50 50

18 The claims in respect of PLI & RPLI policies have been settled during the year 2002-2003 and are as

=-ider :-

- TABLEll - CLAIMS SETTLED I

I Details .. •No. of Claims

Amount Paid (Rs. in million)

New Initiative

(i) A web site has been launched on PLI

&RPLI.

(ii) A computer lab has been set up at PTC,

Mysore for development of software for

PLI & RPLI and modification in the

existing software.

.. ... (rn) Aggregate sum assured of all the pohc1es

to be effected by a person i.e. limit of

insurance has been increased from Rs. 5 Lakh to Rs . 10 Lakh.

(iv) The upper age limit for effecting a PLI

policy has been increased from 50 years

to 55 years.

( v) Direct Agency system has been introduced

64

PLI RPLI

123929 8755

3028.4 112.6

for sales of PLI & RPLI products.

(vi) PLI & RPLI work has been decentralized

to Divisions.

(vii) Incentive structure for DOs (PLI) & FOs

(PLI) has been revised to reduce lapsation

of policies.

8.19 An Extra Departmental Agents Group

Insurance Scheme was introduced with effect from

O 1.04.1992 and a monthly subscription of Rupees 10/

- is deducted from the salary of its beneficiary. As on

31.03.2002 there are 2,52,049 ·members of the

scheme. In the event of death of its beneficiary, an

amount of Rupees 10,000/- is paid out of insurance

fund in addition to accretion in saving fund along with

interest. The balance in scheme is 411.4 million rupees

as on 31.03.2002.

9 . 1 ~ fcr'lWT \JAW CflT 'S I CfJ tl xl ~ 10fl '<! I ~ Cll I Q1

~ IDXT fcrfli?f ~ ~ CITT'Till t I ~ ~rm ~ m ~ 31 Fa R <I'd ~ 'l1ffil 'fR"CfJR ~ -1Rl

i:i-si1C'1l1'ilfcrwrr1-1Rl ~ cp1 31R ~ ~ 3Rl ~

~m ~ 'CfJT4 'lft m ~I~ 2002-2003 ~ ~

~ 6)cp 3fR ~-TT'Sl' 'CfJT4 ~ ~ ~~ ~ g>C'1" ~ 31vf.1 40,096.5 f?JR1"11 ~ m 3fR ~ ~~ ~ "<!i)Lf ~ 3Rl i:i'SllC'1m/ fcr'lWT ~ ~ xlfu

1021 f?iR1"11 (~ ~ 13) cit I ~ 2002-2003

65

'CfJT ~ Cfll4Cfll~-ewl ~ ~ ~ 51,946 f?iR1 ~ ~ CWl cp1 ~ B 54,761.5 f?iR1"11 ~ ( ~zjc, c;fTf'lflT 5 .4 2 % cpl ~) I <ffi ~ ~ "<!i)Lf

~ 'lfill/~ TIITTf 3fR ~ ~11ffl ~ ~ ClJRUT ~ I ~ Llffl crtTI cpl ajfd", ~ ~ 'lft fcr-i:r

fcr"Tf ~ ID'<!1 f.1-mfu:r mfurr ~ ~ CWl CfiT

B ~ ffil ~ ~ ~ ~ 3fR CWl cp1 ~~ ~11l cR11 ~ q'JR1JT ff'li'CT s3D I~ 3fR ~ ~~ -~ ~ ~ fcrWT 'CfJT mcT ~ ~ ~ 14,11 5.1C

f?i R1 "11 ~ ~ mt cnl ~ B cp-.:r ffi \IfT fc'ii 13.644 ~fi'J.e m t 1. I

Chapter9

FINANCIAL MANAGEMENT

----.. troduction

. I The Department of Post provides various ~~~rvices to the public through a nation wide network of ===>ost Offices. Besides extending purely postal facilities, =====ost Offices perform various other services and agency ===unctions on behalf of other Ministries/ Departments of ---he Government of India/other Organisations. The total --~·evenue earned including remuneration for Saving Bank

& Saving Certificates work during the year 2002-2003 was Rs. 40,096.5 million and the amount received from other Ministries/Departments as Agency charges was ~s . 1,021 million (see table 13 ). Gross working

expenditure for the year 2002-2003 was Rs. 54, 761.5 million against the previous year 's expenditure of Rs . 51,946 million (i.e. an increase ofabout 5.42%). The increase was mainly due to payment of Dearness Allowance/Dearness Relief and payment of Pensionary charges. Like last five years, this year also the Department was able to keep the expenditure within the ceiling fixed by the Ministry of Finance through strict budgetary control and close monitoring of expenditure. Inspite of the increase in salaries and Pensionary charges, deficit of the Department at Rs. 13,644 million was lower than previous year's deficit of Rs. 14, 115. l 0 million.

{I \l"1 fC4 <f~ 6lf ;q REVENUE AND EXPENDITURE

17225

1998-99 1999-2000

-+-~

REVENUE

2000-01

qi;f YEARS

~

..._ EXPENDITURE

66

2002-03

•

=rl-''r:rT 12

~ 3f)x CZl'<J

(Cilf 2002-03 ~ ~)

Cll'RJfctCf) ~

2001-02

CJ 1 'Rl fct Cf5 ~ fQOO qlf <tr ~ .q: !OI Rw111 " 2002-03 ~ ( + )11ITT!mr q;-r:ft ( - )

~

~-~cpl~ 9,899.1 9,810.4 (-)0.90%

~ ~ ~-B~~-~ 8,286.9 10,173.4 22.76%

~~ ~ ~ ~ ~ ~ LR Cf5sf1~1'i 2,844.6 3,011.0 5.85%

~ ~/~ 1:p,f cppf ~ ~ ~~ 14,967.5 15,770.0 5.36%

*~~ 973.0 1,331.7 36.87%

w('f 36,971.1 40,096.5 8.45%

CZl'<J

~~ 3,082.8 3,204.9 3.96%

QillC'i'i 35,305.6 36,205.3 2.55%

~~ 1,905.4 1,948 .3 2.25%

** 3P'<l 11 ,652.2 13,402.8 15.02%

~ ~ u:r:r 51,946.0 54,761.5 5.42%

~ - Cl fJlfc1 ll i 859.8 1,021.0 18.75%

frrcrc;r u:r:r 51,086.2 53,740.5 5.20%

mer (frrcrc;r u:r:r-~) 14,115.1 13,644.0 (-)3.34%

* ~ ~ fcr1Wl &TXT ~t ~ ~ 1lffilTTC ~ LITT+1 , 1lffilTTC ~ ~ ~ ~ ~ WIT "Q"'lffi C1~ ~ ~ ll~llxi'il. ~ "'tf ~ 3ll<l ~ ~I

** ~ ~I Cf) I ll I C'i ll u:r:r I filill I q R 'lfill, f$wrr ~ Cf)\(' I ai I Cl 'ti I f{i Cf) -wm I 3AXafUT I RTlP Cf>T "fffcr~ I ~ ff6ftIT LT'lffi, ~ 3ITT" x=rrflTT, ~ 134Ffl't, ~ 4~11xif.'lCf5 u:r:T ~ ~ ~I

67

TABLE12 REVENUE AND EXPENDITURE

(FOR THE YEAR 2002-2003)

(Rs. in million)

-articulars Actuals Actuals %age Inc(+)/Dec(-) 2001-02 2002-03 over previous year.

3evenue

::::3ale of Stamps 9,899.1 9,810.4 (-)0.90%

Postage Realised in Cash 8,286.9 10,173.4 22.76%

Commission on Money Orders and 2,844.6 3,0 11 .0 5.85%

Indian Postal Orders etc.

1 Remuneration for Saving Bank/ 14,967.5 15,770. 0 5.36%

Saving Certificates Work.

*Other Receipts 973.0 1,3 31.7 36.87%

Total 36,971.1 40,096.5 8.45%

Expenditure

General Administration 3,082.8 3,205.0 3.96%

Operation 35 ,305.6 36,205 .3 2. 55%

Agency Services 1,905.4 1,948.3 2.25%

**Others 11 ,652.2 13 ,402.9 15.02%

Total Gross Expenditure 51 ,946.0 54,761 .5 5.42%

Less Recoveries 859 .8 1,021.0 18.75%

Net Expenditure 51,086.2 53,740.5 5.20%

Deficit (Net Expenditure-Revenue) 14,115.1 13,644.0 (-)3.34%

* This includes service charges retained by the Department of Posts from sale of Passport Application Form,

Passport Fee Stamps, Central Recruitment Fee Stamps, receipts from other Postal Administrations etc.

· ** This includes Wages, Office Expenses, Overtime Allowance , Rent and Taxes, Professional Services,

Maintenance, Amenities to Staff, Pension charges, Supplies and Material, Machinery & Equipment & Other

r dministrative Expenses etc. 68

a1R>i4>1 13

2001 -02 3tR 2002-03 1l ~vi'<:ft "'<lcrr3IT ~ 4>1lf4>1fl ClflJ qft. 2001-02

~ Cll~fclq; ~ ~ Cll~fc'lq;

1. ~ m 5 .1 0.0

2. ~ ~ d"m ~/qf~CJR m d"m fcrfcrt:r m-r3TI q)l ~ 39.7 37.5

3. ~mq)l~ 35.4 187.8

4. ~ vftCA" ~ 428 .6 579 .1

5. "ff1l1T ~ ~ 66.0 34.8

6. 11f%c;rr ~ ~ 230.0 0.0

7. 31\Hf~lll q;i-~ ~ ~ l1X 4i4l~l'i-~ ~ ~ 0.0 18.6 8. ~ ~-~ q)l e('11l'11Lfl fuffiT 27.7 139.0

9. *~ 27.3 24.2

w~ 859.8 1021.0

* ~ ~ 1fWffi en- TTX -~ ~ cn-t fucnt qx 4i i:il ~ 11, ~ ~ flCIT c;:mrr 3TR ~ {i x 4i 1 x1 fu'l=!T ~ <'1 fj\R;i ll i 3fTx ~ ~ "'i"TlT ~ VfR cnc;rr "f~ Cl)T 'l1T1T 3ffi?; ~ t I

9 . 2 fu'l1PT cBT 3lT<T ' q fj\R;i ll i ' 3fTx ' ~ ' ~ X'Jqif-ITTcfit1~~13 if \:l~ftla 'ci~m' cBT ~ fu'l1PT &RT ~ 4i4l ~ I 'i cBT ~ ~ ~ t \JlT fu'l1PT &RT ~ fu'l1T111 (f2lf ~ cBT .:mx ~ ~ 'PZ~~~ ~cBt~t 3fTx '~'if~ l1G1 cBT ~. <Rt~ (f2lf ~ ~ ~ qx

~ (f2lf ~ ~ m-r3TI 3fTx 6fr:tcl ~ (f2lf

6fr:tcl 11?[ cpT<f ~ ~~ ~ rt ~ ~ &RT ~

3Wl t I fu'l1PT ctr 3Wl ~ ~ TPZ 4i 14 4i I{) C1flT cBT ~ if CfJl1 t I ~ qRu1 1i:i«ifi4 mt if 3fTx fctn ~ ~ ~ qrc;fi ciC:jfiQl ~ {i!51llci l if~:

~rt t I d"mfq, mt if~ qrc;fi ~ ~ cBT ~ cit fu'l1PT &RT ~ cBT ~ fc@p;;r ~ m-r3TI ~ 11Ttzr=f ~ ~ ~ ~ ~ 3fTx fctn ~

69

&m frrtrlful "fftlff ~ 3Rx ClflT cit Pl li GI a ~ "&cf \JfT ~ t I ~ 2002-03 "$ c:'RR fu'l1PT Cl)T

13,644 fl1R;Jll1 ~ m \JJl ~ ~ ~ 14115.

fl1f{;JlJ1 ~~mt cBT ~if CfJl1 m I 4i l44'J1{) ~

if ~ ~ ~· <Tg ~ ~ 3fTx ci1R;im

~ ~ "$ cm-uT ml

9 .3 fctn ~ &RT ~ ~ c:'RR ' 4i l44'J 1{)-Clflj"

3fTx ·~ ~' "$ ~ ~ ~ ~ frrfu<T q)l ~ "$ c:'RR ~ X'Jq ~ ~ ~ fWrr T[(f

2IT I ~ ~ cit Wl<l 11X fcrn ~ cit 3f'Rffitl ~ ~ <rm 2IT I <Tg \:l ~ ~ 1l ll ~ ~'lITCfi 61V1C

f.1<BruT 3fTx ~ 31mR l1X ClflT ctr ~ l1X Pl l Ix 1.f

00 ~ cm-uT x-fircr "ITT ~ I

TABLE 13 RECOVERY OF WORKING EXPENSES ON ACCOUNT OF AGENCY

SERVICES IN 2001-02 AND 2002-03

(Rs. in million) Head of Account 2001-02 2002-03

Actuals Actuals Military Pen~ion 5.1 0.0 Payment of Coal Mines and EPF/Family Pension & Misc. Services 39.7 37.5 PaymentofRailway Pension 35.4 187.8 Postal Life Insurance 428.6 579.1 Custom Duty Realisation 66.0 34.8 Mahila Samridhi Yojna 230.0 0.0

7. Commission on Ne. ofintemational Money Transfer - 0.0 18.6 Western Union Scheme

Telegraph share of Combined Offices 27.7 139.0

*Others 27.3 24.2

Total 859.8 1021.0

This includes Commission on sale of on-Postal stamps of Delhi Administration, Recoveries from Army

Postal Service Accounts and other Government Departments, share of Establishment debitable to capital etc.

The earnings of the Department are in the fom1

f ' Recoveries' and 'Revenue'. Theitem ' Recoveries'

entioned in Table 13 represents the amount of

ommission earned by the Department for Agency

unctions done on behalf of other Departments and

organisations and 'Revenue' is on account of sale of

postal ruticles, commission on money orders and Indian

Postal Orders, receipts from other premiwn services,

remuneration for Saving Bank and Saving Certificates

work etc. The earnings of the Department are on the

lower side in comparison to the working expenses

incurred. This results in gradual increase in deficit and

corresponding budgetary support from the Ministry of

Finance. However, this trend of gradual increase in

deficit has been arrested by generating more revenue

through different new services introduced by the

70

Department and containing the expenditure within the

ceiling fixed by the ministry of Finance. During the

financial year 2002-03, the deficit of the Department

was Rs. 13 ,644 million, which is lower than previous

year's deficit of Rs. 14, 115 .1 million. This was due to

appreciable increase in Revenue Receipt and

Recoveries, despite increase in Working Expenses.

9.3 The funds made available by the Ministry of

Finance for 'Working Expenses' and 'Capital Outlay'

during the year, were appropriately utilized. Surplus

funds were surrendered in time to the Ministry of

Finance. This appreciable achievement was made

possible by effective budgetary control and monitoring

the progress of expenditure on monthly basis.

a1R;tCfl1 14

2002-2003 ~ ctRR ~ ~ d"W ~

~ IOllCkb<'l'i :ff: ~'('f Cll«"tfiiCfl 3lfErcn ( + )/

3ljiilRa ~ cim ~ (-) 3ljJilRa xrfu

31jGR

52961.10 1930.45 54891.55 54761.50 -1 30.05 43 .90

18.00 4552 ~ ITT ~ 18.00 0.00 18. 00 0.00 -18.00

fcrCflm ~ ~ mcltfR

52979.10 1930.45 54909.55 . 54761.50 -148.05 61.90

5201 ~ ~ 11 53.50 29.80 1183.30 422.50 -760.80 716.3 0 -44.50

4552 ~ITT~

fcrCflm ~ ~ mcltfR 132.00 0. 00 132.00 0.00 -1 32.00 132.00

54264.60 1960.25 56224.85 55184.00 -1040.85 910.20

9 .4 CJ1f 2002-2003 ~ f.i<ra' 4Rfl A1 Rll11-qx 41 3.80

fl:IR;tll'i ~ <PT Cll<T s3lT ~ ~ 35 .02% ~ 3fTx 'lfCAT LR 3fTx 62.85% ~ *'11311 ~ l1 i8l c51 CJ?'<! OI

71

3fTx 3lT'<j)f:l ct) Cf)'<! a I LR 3fTx 2. 1 3 % .t;r ~ ~ 3iR ~ LR s3lT_ 1 qi:f ~ 3lC1 ~ ~ q Rtis•q Rt di LR ~

~ ~ 11 072.50 fl:l f?;t lF1 ~°ITT 1l<IT I qi:f ~ .

a-q) ~ ~ f.i<m 4Rw•qfft ~ 9,338.70 fl:lf?;tll <J

~ °ITT 1l<IT I

TABLE 14

FUNDS SURRENDERED AND SAVINGS DURING 2002-03

(Rs. in million)

Budget Suppl. Total Actual Excess(+)/ Amount Savings Est. Grant/ Ex pd. Saving(-) Surrendered/

Re-a pp. Re-a pp.

52961.10 1930.45 54891.55 54761.50 -130.05 43 .90 -86.15

4552 Prov. For the 18.00 0.00 18.00 0.00 -18.00 18.00 0.00 Development of

North East Region

52979.10 1930.45 54909.55 54761.50 -148.05 61.90 -86.15

5201 Capital Exp. 1153 .50 29.80 1183.30 422.50 -760.80 716.30 -44.50

4552 Prov. For the

Development of

North East Region 132.00 0.00 132.00 0.00 -132.00 132.00 0.00

54264.60 1960.25 56224.85 55184.00 -1040.85 910.20 -130.65

The expenditure on fixed asset in the year 2002-03 was Rs. 413 .80 million, of which 35 .02% was on Land and Buildings, 62.85% on Mechanization and

Modernisation of Postal Services, and 2.13% on Mail Motor Vehicle and others. The value of Gross Capital on fixed assets rose to Rs. 11,072.50 million at the end of the year. The net progressive fixed asset value upto the.end of the year was Rs. 9,338.70 million.

72

a1R1Cfl1 15

oozm ctt <>fT1IB

~ . x:r. oocpr~ 2000-01 (Cl1"«1fclCfl) 2002-03 (l:il~\Y!;:il)

~ 3fIBc:r 3fIBc:r 3fIBc:r c>Jl1Ta' ~ ~

I. 41x-CCb1 '4 5.99 0.25 7.20 0.50

2. ~ ql«'.Cf)l\4 6.00 2.00 7.23 5.50 ,,

qfalllfT1a1 ql'{'CCf) 1\4 4.22 4.00 5.05 9.17 .) .

4. ~ m (3ia~:.!All ~) 6.00 2.00 7.20 2.42

5. 1l?f 6.70 4.99 7.87 8.80

6. 4vf1cpa fllilil l'< 1l?f -~ 7.51 0.23 8.91 0.37

7. ~ W"llil l'< 1l?f - ~ 12.80 0.48 15.25 0.85

8. ~ tDR -~. tfc;f ~ ~ tTmc 7.52 5. 11 8.9 1 7.60

9. ~tDR-~~ 11 .59 2.29 13.80 3.36

10. ~ tDR - 31-XT 4G!Cbl~ 10.43 4.27 12.41 7.57

11. 1ITTfCfi 5.53 2.00 6.46 3.00

12. cmf(Yf 51.36 43.72 58.92 55 .55

13. ~ 30.29 14.00 35.93 17.00

14. ~tDR 39.63 40.09 39.50 37.17

15. ~ \STCfl 20.56 3.99 22.98 4.11

16. ~ 40.24 66.00 45 .93 65 .97

17. 114T3ITix 47.90 20.90 53.99 24.38

18. illX 114T~ 61.11 22.90 68 .35 26.71

19. ~~~ 18.67 1.33 19.55 1.56

20. ~ \STCfl 27.47 30.64 20.63 23.88

73

Table 15 COST OF SERVICES

(In Rs.)

Name of Service 2000-01 (Actual) 2002-03 (Projection) Average Average Average Average

Cost Revenue Cost Revenue

Postcard 5.99 0.25 7.20 0.50

Printed Postcard 6.00 2.00 7.23 5.50

Competition Postcard 4.22 4.00 5.05 9.17

Letter Card (Inland Letter) 6.00 2.00 7.20 2.42

Letter 6.70 4.99 7.87 8.80

Regd. Newspaper-Single 7.51 0.23 8.91 0.37

Regd. Newspaper-Bundle 12.80 0.48 15.25 0.85

Book Post-Book, Pattern & S.Pkts. 7.52 5.11 8.91 7.60

Book Post-Printed Books 11 .59 2.29 13.80 3.36

Book Post-Other Periodicals 10.43 4.27 12.41 7.57

Acknowledgement 5.53 2.00 6.46 3.00

Parcel 51.36 43.72 58.92 55.55 .

Registration 30.29 14.00 35.93 17.00

Speed Post 39.63 40.09 39.50 37.17

Value Payable Post 20.56 3.99 22.98 4.11

Insurance 40.24 66.00 45.93 65.97

Money Order 47.90 20.90 53.99 24.38

Telegraphic Money Order 61.11 22.90 68.35 26.71

Indian Postal Order 18.67 1.33 19.55 1.56

Foreign Mail 27.47 30.64 20.63 23.88

74

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Jil;

Chapter 10

HUMAN RESOURCE DEVELOPMENT

The strength of an organization I ies in its people. tis the quality of people who give the organisation its

cutting edge in a competitive environment. The Department with a manpower of 2,62, 752 regular employees has a well-developed training infrastructure. Priority has been accorded to human resource development, which in recent years received added stimulus in view of induction of technology in postal operations. It has worked out extensive training programmes, both on the job as well as institutional, for the managers, operatives and other functionaries for continually upgrading skill s and professional competence.

Training Infrastructure

10.2 The training infrastructure of the Department consists of:

• Postal Staff College India at Ghaziabad;

•

•

Regional Postal Training Centres at Darbhanga, Madurai , Mysore , Saharanpur and Vadodara;

Workplace Computer Training centres at Circle/Regional Headquarters.

ostal Staff College

The Postal Staff College, Indi a is the apex training institution catering to the training needs of the managerial cadres of the Department. The primary objective of the College is to impart induction as well as in-service training to the officers of the Indian Postal Service and Postal Service Group "B" with a view to inculcating requisite knowledge, sk ill s and attitude to

7G

enable them to make the postal system effective and responsive to customer's needs. The College also undertakes and promotes research in the sphere of improving the efficiency and management of postal services. It also operates a Postal Data Bank and Documentation Center.

10.4 In additio-n, the College also orgarnzes workshops on different aspects of postal services at the behest of the Unjversal Postal Uruon (UPU), Asian Pacific Postal Coll ege, Bangkok and under an agreement with SAARC countries for the benefit of officers belonging to foreign postal admirustrations.

10.5 During the period under review, the College conducted 8 Induction and 15 in-service training programmes, in which 426 officers participated. This includes 48 officers from other departments viz. Indian Customs & Central Excise, Indian Statistical Service (ISS) Officers. Besides, 198 officers from Depai1ment of Posts were impatied training in computers during the period.

Indian Postal Service Officers Trained Abroad

10.6 Seven Indian Postal Officers were trained at the Asiai1 Pacific Postal College, Bangkok.

Training for Foreign Participants

10. 7 SAARC course was orgaiused by Postal Staff Coll ege, India from 29.7.2002 to 2.8.2002 with participation of two officers each from Bangladesh, Nepal, Bhutan, Maldives, Srilai1ka ai1d six officers from

India.

10.8 An International Executi ve Development

31 .01 .2003 (1¢ ~ 3ia'<f~ll CfJlll4 1C"1CfJ mm CfJ 14 U5 Ji (~ tl tfi) ~ 31 1 lll fC>1 a fcf><n 'Tm I

~ ~ 'UftrlffUT ~

10.9 ~ ~ -q-fuafUT ~-$ ~ ~ t:

• 0JCl? 3TfWp@m -$ frRta=rcITT 3fR ~ '<i!5 I ll ¢l. ~ ~ fli5 I ll ¢l. "CfJ1 wffl -q-fuafUT

~~;

• 0TCP ~ ~ {JC1ll¢l I™~ I f.iit~I ~ 31tlTa=rcl? ~I cfl «:Ji I «:0 31TftCB't '<~CllCfJlc>fl'i ~ ~'i:/tjlll -q-fuafUT ~

~; (1~

• fct'lTI'T "$T 3llct:!llCfla13lT -$ ~ CfJ ifo1Rll1.

CB1 Cfli:qc'< g1,gtjll'< (1~ ~ flllfcclll'<

!:l 011 fci l:ll. CB1 ~. \Y1CITT ~ m -$ ~ ~ C:-lffill ~ V1 I 'i CfJ I i1 1R"R

~ I

77

10.10 2002-2003 -$ c;R-r;:r, ~ ~ -q-fu

~ IDXT ~ 11346 CfJ4tj1Rdl CB1 W!T<:PT~ qcj-~ -q-fuafUT 1R"R fcf><n <rm I

co-m-xWC1" qx ¢R<IJ\c'< 'UftrafOT ~met

1 0. 11 ~ ~ ~ irRCl (1~ LiTq ~ -q-fu8Jl

~ -$ 31c'fTCTT ~/&if -$ ljMk1m· ~ 33 CITT'lf~~ Cfli:qc-< -q-fuafUT ~ (~ m it mi CITT1f CR

t 1 -lf ~ m it m ~Pi ll 1 c:fl CfJ i:qc: '< c:-iffilT ~ -q-fuafUT

~ m -$ "fl'T~ ~ ~ flllfcClll-< ~ ~ 98 .~ LiRc;, ctt 2 ~ €fT m 311, ctt ~ ~ it, m, ~ -qr ('ill 3TR 'ill) 3Tift q)T ~TCT ~ ~ E; I ~

~ ~ ~ ~ CfJ4tj 1Rlff CB1 ~ CITT'lf-~~ -$ ~c t1 CfJ41C'< -q-fuafUT ~ ~ I

1 0 .12 qtf 2002-2003 -$ c;R-r;:r 1li'q ~ -q-fuafUT

~ ~ 33 ~ m tt m IDXT ~ 24785 CfJ4tj1Rlfr •

"Cfl1 Cfli:qc'< -q-fuafUT ftm <rm I

..,

Programme (EDP) was also organised from 20 .1 .2003

to 3 1.1.2003 at Postal Staff Co ll ege, India.

Regional Postal Training Centres

10.9 The main objectives of the Regional Postal

Training Centres are: -

•

•

To impart induction training to Inspectors

of Posts, Postal Assistants and Sorting

Assistants.

To impai1 in-service ai1d refresher training

to Postal and Sorting Ass istants ,

Supervisors, In s pectors, ASPOs ,

Postmasters, etc; and

• To impart th e ski ll s and knowledge

requi red for understanding ai1d operating

computer hardware ai1d software systems

relevant to the needs of the Department.

78

10.10 A total number of 11 ,346 officials were

impai1ed in-service and induction training during 2002-

2003 by the five Regional Training Centres.

Workplace Computer Training Facilities

10.11 33 Workplace Computer Training Centres

(WCTCs) are functioning at the Headquarters of

C ircles/ Regions in addition to those at Postal Staff

Co llege India and five Postal Training Centres. These

WCTCs take care of imparting training in basic

computer skill s ai1d application softwai·e like Meghdoot

98. Sanchay Post, V2 SBCO, VSAT, CAMP(CRC)

etc. with the objective of imparting training to staff near

their workplace.

10.12 A total number of 24,785 officials were

imparted computer training during 2002-2003 by the

five Regional Postal Training Centres & 33 WCTCs.

3l&rm 11

fk1cbdl ChllfCh<11Q

11 .1 ~ fcl'lTI'T ~ ;m=;qf.it'dl 3fR CblllgJ~IC1dl ~

~ ~ ~ ~ ~. ~ fcl'lTI'T ctt 3ltzfalill ~ ~

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79

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I

Chapter 11

VIGILANCE ACTIVITIES

11.1 The Department of Posts has a full-fledged vigilance set up at its headquarters at ew Delhj headed by the Secretary, Department of Posts for maintenance of integrity and efficiency in the Department. He is assisted by the Deputy Director General (Vigilance) who is theChiefVigilance Officer(CVO) of the Depaitment. The CVO acts as the Special Assistai1t to the Secretai·y in all matters pertairung to vigilai1ce and provides a link between the Department of Posts and the Chief Vigilance Commission (CVC). The CVO is assisted by a Director (Vigilance), three Assistant Directors General and one Desk Officer at the Headquarter.

11 .2 At the Circle, Regional and Divisional levels,

vigilance related functions are discharged by heads of these formations, viz. Principal Chief Postmaster General / Chief Postmaster General, Regional Postmaster General and Divisional Heads, as part of

their O\'erall duties and responsibilities.

11 .3 Besides, dealing with vigilai1ce cases, as a pa.it of preventive vigilance the CVO a1Tanges regular and surprise inspections of sensitive areas, review and streamlining of procedures which appear to afford scope for co!Tuption or misconduct, initiate measures for prevention, detection of corruption and other

80

malpractices in the Department and its field offices.

11.4 Periodical meetings with the CBI at various levels arc held and Agreed Lists of suspected officers drm.vn up in consultation with CBI. Close watch is kept on the listed officers. List of Officers of doubtful integrity

is also prepared.

11.5 Investigations by deputing officers from the Directorate are cmTied out in important cases and are also reported to Pol ice/CBI, where necessary.

11.6 Sw·prise visits ai·e carried out in offices through Central Checking Squad to detect leakage of revenue. Appropriate action is taken to prevent malpractices and leakage of revenue. Vigilai1ce activities dwing the year (including attached and subordinate office) were as

follows: -

(i). 5 officers and 852 other staff were awarded major penalty while 20 officers and 8146 other staff were awarded minor

penalty.

32 reports were examined and sent to CVC (other than CBI cases) and 4 CBI reports were refe!Ted to eve for advice.

3l&fflJ 12

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81

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fcrirrrr ~ ~ ~ ~ ~ ~-# ffilT ~I ~ ~. 2003 Cli131 1mFGia "fufcrc;r ~-# i:i f%011~" 1R ~ ~-~f B ~ 'lfT1T fWrl I

Chapter 12

GENDER ISSUES

~

12.1 The Department of Posts has 2,62,752 full time departmental employees, which includes 31 ,357 women employees. Women hold positions at all levels in the Department ranging from operative to policy and decision making levels. They partake equally in all responsibilities be it office based or outdoor, including the arduous task of postmen for undertaking door-todoor delivery ofletters both in urban and rural areas.

12.2 The principles of gender equality, equity and protection of the rights of women are a matter of prime concern of the Department of Posts. Every effort is being made to be sensitive to their needs and ensure a thriving and supportive environment, which will enable them to balance their responsibilities at work with those at home. This including providing separate rest rooms and recreation rooms for women employees and providing creche facilities where possible. Personnel policies that are gender sensitive also ensure strict compliance with Govt. guidelines on various issues, including posting of the women employees along with their husbands in the same place, as far as possible, and grant of promotions in their due turn, without any discrimination. Women compete on equal terms with their mail counterparts for any post in the Depai1ment. This has resulted in women holding 9 posts at the level of SAG and above during the period under report at

~ the Directorate level and 19 in the field. In fact, 9 out of22 circles were headed by women officers. During the year under report, the Department also had a lady as its Secretary for the first time since independence.

•

11

82

12.3 Human Resource Development is an area of increasing focus in the.Department as efforts are being made to upgrade the capacity of the Depattment's vast network through induction of technology, and to introduce new val ue added services . Women employees play an important part in these initiatives for which they are being provided training in the designated training institutes, Postal Staff College of India, Ghaziabad and in the Workplace Training Centres in Circles. Special facilities arP. being provided in these training centres to cater to the needs of women employees.

12.4 The Depai1ment of Posts actively encourages its women employees to freely participate in all extracurricular activities organised by the Department, be it in the filed of culture or sports. Each year the Department hold various sports meets and a cultural meet in different circles. The Department even offers a special award for the best female sports person of the year.

12.5 The Department has complied with the Supreme Court guidelines for prevention of sexual harassmeiit in the workplace. A Comm ittee for prevention of Sexual Harassment of Women has been set up in the Directorate with fow members and it is headed by a lady officer of the rank of Dy. Director General. Similar bodies have been set up at every level up to the Division level in the field. The Department maintains continuous interaction with the National Commission for Women. It also participated in the National Consultation on Women in Civil Services held in February, 2003.

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•

Chapter 13

OTHER ACTIVITIES

Staff Relation

l 3.1 With an estab li shment of about 2.62 Lakh

employees and over three lakhs Gram in Oak Sewaks, maintenance of conflict free industrial relations with the

ultimate objective of achi ev ing hi gher level of organizational efficiency receives top priority in the Department. During the year under review, the

Department endeavored to maintain harmonious and meaningful relations with the Federations and Unions/

Associations.

13.2 Periodical meetings were gran ted by Secretary

Posts to all the three Federations namely National Postal

Organisations (FNPO). National rcderation of Postal Employees (NFPE) and Bhartiya Posta l Employees Federation (BPLF) and their affi Ii ates to discuss various staff problems. A meeting \vi th the /\ II India Association

oflnspectors & ASPOs was also held \\ 'ith Secretary

Posts.

13 J A meeting was held under the Chairmanship of

Member Operations with the three posta l unions on the issue of pri vati zation of pre-mailing work by the Department of Posts and to discuss various issues affecting the staff and services raised by them. inter

al ia including implementation of recommendat ions or Expenditure Reforms Commi ssio n, down sizing,

contrnctuali. ation, License Postal Agency Scheme. etc. Member Operations also clarified the Department 's

stand in the matter of amendments to the fndi an Post Office Act, 1898, in the form of Bill No. 47 of2002

introduced in the Lok Sabha. Special meeting was

granted by Member I&FS to the All Indi a RMS &

MMS Employees Union, Mail Guards & Group ' D'

to discuss the issue raised by them in their notice for an

84

agitational progran1me accordingly. the Union deferred their agitation. Subsequently Member Personnel granted a meeting with Al l India Postal Employees Union Group

'C' to discuss the issues concerning them. Periodical meeting of All India Postal Accounts Employees Association was also granted by Deputy Director General(PAF) to consider/examine their problems and gnevances.

13.4 The Federations/Unions have enough opportunities in the fo rm of fom1al as well as informal

meetings to redress their grievances at the Headquarter,

Ci rcle, Regional and Divi sional level. Further. the

reconsti tution of the Departmental Council (JCM) is

another step towards betterment of the employees grievance redressal machinery.

13 .5 With a view to ensuring greate r openness in government fimctioning, the staff representatives are kept

apprised o f new deve lopme11ts in the Department at

the J--leadqua1icr, Circles. Regional and Divisional level

111 peri odical meetings and specia l meetings with

Minister/Sr. Management.

Staff Welfare

13.6 The objecti ve of the Postal Services Stair Welfare Board is to promote, develop and organise we! fare.

sports and cultural activities for the employees of the Department. The Board receives grant-in-aid for this purpose from the Co nso li dated Fund of Indi a. Voluntary contributions from the staff and collections through sports and cultural activities arc also an·anged

by the subordinate fo1mations.

13. 7 The funds of the Welfare Board are utilised for

activities like sports, recreation clubs. financial assistance

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~ 'Q"'iiR ~ Tf<:fT I~ 31R ~/~ Lf1 311 ~ 294

~ cm Lf1 ~ TILT ' ~' ~ ~ fcITTlT Tf<:fT I

. ·-:J

•

in cases of illness, death and natural calamities, • educational scholarships, subsidy for excursion trips,

grants to help handicapped staff and their children, .,. vocational training centres, creches etc. For the year

2002-2003 an amount of Rs. 40 million was received from the government for the purpose.

13.8 During the year one Holiday Home at Moti Daman, Gujarat was opened.

13.9 During the year 2002-2003, All India Postal Tournaments were held in Table Tennis, Basketball. Hockey, Football, Badminton, Chess & Carrom, Athletics & Cycling, Kabaddi. Wrestling, Volleyball , Ciicket and Weightlifting, Powerlifting & Best Physique. In addition, a Cultural Meet was also organised.

13. I 0 Dak Patrika a quarterly in-house magazine of the Department of Posts, is published bilingually. lt is

t an effective medium of intra-d epar tment a l communication which keeps the employees informed about the policies, problems and developments in the Depaitment. The magazine is also an effective platf01m for projecting the literary talent of the departmental

employees.

•

Scheduled Castes/ Scheduled Tribes

13 .11 The reservation rosters in respect of Hi machal Pradesh, Gujarat, Rajasthan, ai1d Maharashtra Circles were inspected during the year and the shortcomings/ lapses noticed were settled by the Circles. The grievance register in the Circles were also checked and no complaint was found pending for action.

Medical

13 .12 As a welfare measure, Department of Posts is running 56 P&T dispensaries and 7 First-Aid Centres in 48 cities/towns in various parts of the country. These dispensaries extend out door treatment facilities to

86

eligible beneficiaries. Employees as well as pensioners of Department of Posts, Department of Telecom and BS L are entitled to P&T dispensary facilities, wherever such facilities ai·e available. As on 31 .03.2003, there are about I lakh cai·dholders in P&T Dispensaries catering to about 4.5 lakh beneficiaries. These dispensai·ies also help in implementation of the fan1ily welfai·e prograi11me of the Government oflndia. During the year 2002-2003, an expenditure ofabout Rs. 299 Mi ll ion was incurred on these dispensaries. In other places. where P&T dispensaries are not available, the employees of the Department can avail medical treatment from CGHS or from authorised medical attendai1t.

Representation of SC, ST, Ex-Serviceman and

Women

13 .13 As on 31.03.2003 there were 48,413 SC, 17,902 ST, 2302 Ex-Servicemen, 50 Disabled Exservicemen and 31,357 Women employees in various grades in the Department (see Table 19 & 20).

Estab lishment

13 .14 Smt. Pad ma Balasubramanian took over as Secretary Posts on 05 .03.2003 . Smt. Balasubran1anian was Member (Development) before being promoted as Secretary Posts. Shri Vijay Bhushan was Member (Operations). Shri R.S. Nataraja Murti was Member (Personnel) and Shri R. Ganesan was Member (Development) during the period ofreport. Four officers in HAG grade have been promoted to Pr. CPMG Grade. Eleven SAG officers were promoted to HAG grade. Thirty-eight JAG officers have been given FSG grade. Seven STS officers have been promoted to JAG grade. Twelve probationers ofIPOS Group ' A'(CSE-2000) were given independent charge on uccessful completion of induction training. 294 officers ofIRM/IPOs were promoted to PS Group ' B' .

13 .15 ~ ~ ffi11 qfr ~311\f 01.04.2002

~~ llJIBCl?~cixmr=r~m~~~ ~ 3ITT'B cfr ~ 2.fT I~~ 344 ~ ~ -gl

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87

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13.15 M ukhya Oak Ghar Scheme came into • existence w.e.f. Ol .O-J..2002. The scheme was . introduced in order to spread the focus on customer

sati sfaction. There are 344 Mukhya Dak Ghar at

present.

13 .16 · One new Postal Division was created at Parbhrn1i by bifurcating the Nru1ded Postal Division in

Aurangabad Region, Mahrn·ashtra.

Work Study

13.17 The work measurement studies of Administration, General Administration ru1d Book-I Sections were conducted. The status ofimplementation of recommendations of "Expert Committee on Excellence in Postal Services" was reviewed.

13. 18 During the yeru· norms for Treasury Brrn1ch of Head Post Offices and for Computerised Speed Post

Centres were evolved and issued.

Official Language

13 .19 In pursuance of the policy of the Central Government, the Department has been making sustained effort to ensure optimum use ofHindi in official correspondence. The Official Language Branch has W1dertaken the translation of the Department's web site

nrunelywww.indiapost.org.

13 .20 In order to effectively monitor the progressive

use of Hindi in the offices of the Department. Official Lrn1guage lmplementrtion Committees are fimctioning at the headquarter as well as in all the subordinate

offices.

13.2 l The Quarterly Progress Reports received from all the sections of Department of Posts (HQ), Circle Headquarters, Postal Training Centres, Postal Staff College, PLI Directorate and Business Development

Directorate regarding progressive use ofHindi were reviewedbytheOLBranchandcorrectivemeasurestaken in respect of those wherein shortcorni ngs were noticed.

88

13 .22 In pursuance of the Rule I 0( 4) of the Olfa:i<t!

Language Rules, l 976. the central government notilicd 490 subord inate offices of the Department or Posh where 80% of the staff has acquired ,,·orkin t'.

knowledge of Hindi during this period.

13.23 The Second Sub-Committee of the Comrnith.:c of Parliament on Official Language also monitors the implementation of Official Language Policy. Dming the period the Committee inspected twcnty-t\\'O Post

offices.

13 .24 In pursuance of the directives laid down in the annual programme 2002-03 issued by the Department of Official Language (Ministry of Home Affairs). sixteen

offices were inspected.

13.25 Hindi Diwas was observed in the Department on 1301September,2002 and Hindi Fo1tnight from 13th

to 27th September, 2002. To promote and encourage Hindi in their orficial work Hindi workshop and

competitions were organised and prizes awarded.

Public Grievances

13.26 During the year 2002-2003, the Department received I 0, 19,3 82 public grievances of which 9,65,215 cases were settled. Measures to resolve grievances on priority basis continued throughout the year. Qurnterly meetings of Dak Adalat ru1d Post Fonm1

were held.

13 .27 Department has offered its customers the faci!it)

to register online complaints on its web site (www.i ndiapost.org), without visiting a post office.

·Customer has been extended the facility of expeditious settlement of complaints by processing them on line at indiapost.org/ccclongin.asp ru1d receiving a reply at 01eir e-mail address. ln order to pPJmptly handle grievances sent by and to VIP the Department is processing tlicm

on line at indipost.orglviplogin.asp.

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89

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J 3 .28 With a view to sensitize the staff of POs, orient the customers about norms of transactions and redressal of grievances as well as theirobl igations fo r improving the quality of service. the implementation of Citizen's Charter has been implemented in more than 200 important Post Offices. 59 ex isting CCCs (Customer Care Centres) have been provided with internet

90

connecti vity to process on-l ine handling complaints.

Postal Buildings

13 .29 Construction work of30 Post Office Buj]dings. 5 Admn. Office bui ldings and I 02 StaffQuai1ers was completed during the year.

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Chapter 14

DEVELOPMENT ACTIVITIES IN NORTH EAST

14. l India Post has taken up special initiatives for

developmental activities in the North Eastern Region,

in accordance with the policy guidelines of the

Government.

14.2 The North Eastern Region was previously

served only by one postal circle. However, considering

the strategic importance of the region, and to ensure

focussed attention on developmental activities, the

erstwhile Circle was bifurcated into two independent

postal circles namely- Assam Circle, co-terminous with

the State of Assam, and the North Eastern Postal Circle,

covering the six states of Arunac· .11 Pradesh, Mani pur,

Meghalaya, Mizoram, Nagaland and Tripura. Each

Circle is under the administrati ve control of a Chief

Postmaster General.

14.3 Assam Postal Circle, with its headquarters at

Guwahati, has a network of3993 post offices. On an

average each post office serves a population of 6671

persons and an area of 19.63 Sq. Kms. North Eastern

Postal Circle has its headquarters at Shillong. It has

within its jurisdiction a total of2931 post offices. On

an average, each post office serves an area and

population of 78.34 Sq. Kms. and 4089 persons respectively.

Plan Activities

14. 4 The developmental programmes initiated during

the previous years were continued in the Tenth Plan.

The expenditure in the North Eastern region vis-a-vis

the total expenditure on plan activities throughout the

courltry during the last three years is given below: -

Table 16

PLAN EXPENDITURE IN NORTH EASTERN REGION

Annual Plan Total Plan Expenditure

2000-01 756.2

2001-02 823.3

2002-03 459. l

14.5 During 2003-04, under the Annual Plan, Rs.

89.8 million has been earmarked for various plan

activities in the North Eastern region. The fo llowing

major developmental activities were undertaken during

2002-03 in each of the states of the region:

Assam

14.6 The Postal network in Assam was further

expanded by opening 15 Extra Departmental Branch

92

(Rs. in million)

Expenditure in % over total North-East expenditure

101.5 13%

48.6 5.90%

25.3 5.51%

Offices , 2 Departmental Sub Post Offices and 95

Panchayat Sanchar Sewa Kendras. Two Speed Post

Booking/delivery offices were computerised and two

centres were upgraded with Track and Trace Speed

Net, to promote Business Development. In addition,

infrastructural equipment was provided to 100 branch

post offices. Philatelic exhibitions were organised in

five districts and four Philatelic Bureau were provided

with tools and equipment. 127 Group 'C' officials were

%~~f-WJ-~& !%~~[~~ -~~~~~~ !~1& i~~ 'l&i~[ ~i(X)~t~~- g_~~&v,ii i~ ~~1l4~&t !~~fj~~w l!!t1&1& j~i-ligl~!if i1i11&?I~ ii:iJI_ ;i~f ;>f§gg.i~~li' i"'f§ ~~ ~ f ~~rs_gs~ *~" n:llAifi~ !g.~liii~ $C~li;i& !~;I

1£1&~ ~~~~°':ii_,,, % b-~g -!&~'IS 1& ~ ~ t; ~ ~ & ,f& 1lT -~ - ~ ~ ~ g_

" i~· ~~~ - . ;::f~· Y~g1'5= ;" li~g~ " ~t

i ~ ~ ~ i l ~ 1& ~ f- ~ ~ ~ -~ ~ 1& ~ ~ ~ i [ ~ gs ~ ! ~~&v ~ g~~i ~ ~ ~~ ~ ~g,ts~& ~ ~~i !~~1~-~~ ~-1~~i~t 11&F~[ ~ ~ ~ ~ - -~ w [ Ff 0 ~ ~ @= & fU_ ~ i ~ t ~ ~~£ ~~"&'!&~~ &~~~~[~ ~ ~. ~

~ ~g_~,_f;-t

Ii' ,., i ~ ~ i I i ! 1& ~ I : ! I ~ ~ ~ i f Ii' 8

il~ ~l,;1 1&1~ ii~1I!? ~~111 ~ 1&!~ _: :1!!g.!!~~ ~ 1 ~l 1 ii- !~11&1& ~ if~~ I :!il~l~*~t t ;!1~"'1~~~ J :!lg.ii J ~

(''")

°'

~

imparted ' in service lrnining' and 761 officials were given :omputer training at the work place. A post office building, a mail office building and 28 staff quarters were completed during the period under report.

Arunachal Pradesh

14. 7 One Extra Departmenal Branch Office(EDBO) :ias been opened in the state during the year. Under ::he modernisation progran1me, infrastructural equjpment was provided to 5 Branch Post Offices. One Philatelic Bureau was provided with tools and equipment, and Jhilatelic exhibition was organised in one district. 20 :Jroup 'C' officials were imparted 'in-service trainjng' :md 33 officials were given computer training at the work Jlace.

'\1anipur

14.8 In the state of Manipur, further expansion of Jostal network was carried out by opening One :::>epartmental Sub-Post Office, three EDBOs and I 0 ?anchayat Sanchar Sewa Kendras. Under the :noderllisation programme, infrastructural equipment was provided to 16 Branch Post Offices and 13 Group ·C' officials were imparted 'in-service trai1~ng' , while 54 officials were given computer training at the work

Jlace.

Meghalaya

14.9 One Extra Departmental Post Office was :::ipened in Meghalaya, during the year. One Philatelic Bureau was provided with tools and equipment. 39 Group 'C' officials were imparted 'in-service training' and 88 officials were given computer training at the work

place.

Mizoram

14.10 During 2002-03, in Mizoram, One Extra

94

Departmental Branch Offices and 10 Panchayat Sanchar Sewa Kendras were opened. Under the modernisation programme, infrastructural equipment was provided in 25 Branch Post Offices. One Prulatelic Bureau was provided with tools and equipment and a prulatelic exrubition was also orgarused. Construction of one post office building has been completed. 19

Group 'C ' officials were imparted ' in-service training' and 44 officials were given computer training at the work place.

Nagaland

14.11 One Extra Departmental Branch Post Office(EDBO) and 9 PSSKs were opened in Nagaland during 2002-03. Under the modernisation programe infrastructural equipment was provided in 8 Branch Post Offices and 49 Group'(_:'' officials were imparted 'inservice training' wrule 50 officials were given computer training at the work place. Two Mail Vans were purchased during the year to facilitate transmission of mails.

Tripura

14.12 Two Extra Departmental Branch Offices and 27 PSS Ks were opened and 34 Branch Post Offices were provided with infrastructural equipment. During the 2002-03, construction of one post office building was completed and 31 Group ' C' officials were imparted 'in service trailing' wrule 106 officials were given computer training at the work place.

Sikkim

14.13 One Departmental Post Office was opened in Sikkim as part of expanding the postal network. A Prulatelic exhibition was organised in one district and one Philatelic Bureau was provided with tools and

equipment.

18 ..!e lTc>clt£ob CDod ~t>' :tr#f ~ f811' 3~ ~ 3Jifi CfiCii$!ft ~ 18r"ALl IJIDIA POSTAL KIBADDI TOURM ltl

12 TH TO 115 TH NOV, 200::S VENUE: POSTAL TRAINIHGCfJITltE,MYSO~E

1s~ ~ ~srcn~~Cfil~m~~"Bfqq, ~~ "41C".11f!~111f.:1<i1 Cfi":BT~1 Winners, Kerala Team of the 18th All India Postal Kabaddi Tournament with former Secretary, Smt. Padma Balasubramanian .

}~ . t •

\.. ·..._/ i::r~.znr~:~nlfi:f;t~ Ni 820"1 I ~, ~-2003 Madhya Pradesh Circle Philatelic Exhibition, MAPPEX-2003.

95

~ ~ ~ 31Ufa_.TI CflT ~I Heads of Circles Conference at Jaipur.

Automatic Mail Processing Centre, Mumbai

96

1WT- I I

q;~c;rrq

(~-Rfi~~ 2003}

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fcr~ wmrr ~ (~311) 3fTx 20 fcr~ \3lf

'SICfJtJfi (~311) ~ c;T~ ~ ~ 31 .1 2.2003 ~

64 31 Fc'! R ~ fcr~ wmrr ~ cwn 6 fcr~ \3lf

~ ~ ~ 2TI ~ ~ 900 ~ ~

"WfT ~ ~ c;T~ ~ x~ TR 344 ~ ~ "WfT ~~~I

~ CfJlllf<'llll cpJ ¢iqc.fi¢xo1

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PART II

ACTIVITIES (April-December 2003)

Expansion of Postal Network

1.1 64 Extra Departmental Branch Post Offices (EDBOs) and 6 Departmental Sub Offices (DSOs) were opened by 31. 12.2003 against the target of 200 EDBOs and 20 DSOs fixed for the year 2003-2004. Besides these 344 Panchayat Sanchar Sewa Kendras (PSS Ks) have also been opened against the target of 900.

Computerisation of Mail Offices

1.2 During the year, 22 Mail Offices with financial outlay of Rs. 4.1 million are to be modernised (improving ergonomics). 10 Head Record Offices (HROs) are also proposed to be computerised with a financial outlay of Rs. 8.0 million.

Philately

1.3 Sixty-one (61) commemorative/special postage stamps have been issue. Among the personality based stamps released are - ·'Golden Voices ofYester Years" (set of four stamps) released on 15t1i May, 2003, "Jnanpith Award Winners: Malyalam" (set of three stamps) released on 09t1i October, 2003 and "Folk Music" (set of two stamps) released on 2911i December, 2003.

1. 4 Beautiful stamps on art & culture, flora & fatma, heritage, international relations etc. were released during the year. They include an Inda-France Joint Issue, a sim ilar set oftwo stamps on the 30th Almivcrsary of Diplomatic Relations between India and Republic of Korea, a set of four stamps on Medicinal Plants of India and another set of four stamps each on Temple Architecture, Waterfalls of India, Mangroves oflndia, Greetings and Indian Snakes.

98

1.5 Sale of Philatelic items is carried out all over the country through 65 philatelic bureaux, aroW1d 900 philatelic coLmters including all the Head Post Offices/ Mukhya Oak Ghars of the country. 'Design a Stamp Competition, 2003' was held Circle-wise all over the country on 14'11 November, 2003.

1.6 15 Exhibitions were held at District/State/Re-gional level in Postal Circles.

1.7 5 Commemorative/ Special Postage Stamps are to be issued and one State level exhibition and 45 District level exhibitions are proposed to be held during the current financial year.

International Relations

I . 8 The A1mual Session of the Postal Operation Council (POC) of Universal Postal Union (UPU) was held at Berne from 31 st March, 2003 to 11th April, 2003. Within the POC, India plays a crucial role in the various Committees and Action Groups dealing with the gamut ofissues concerning the postal world. It also chairs the "World Association for Development of Philately'', (WADP), which works out strategies for promotion and protection of the Philatelic values and traditions for the mutual benefit of customers, Philatelists and the Post.

1.9 India pai1icipated in the meeting of the Board of Trustees of the Quality of Service Fund (QSF BoT) held at St. Petersburg, Russia in July, 2003 and at Berne in April and October, 2003. India is one of the nine members of this elected body and represents the interests of the Asia Pacific Region. The body deals with issues related to the management of the fund created at the Beijing Congress for improvement of quality in developing countries by adding a surchai·ge for mail sent

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from developed countries to developing countries for - delivery. During this period, three proposals submitted

by India to the Quality of Service Fund were approved. . These relate to (i) High quality stamp cancellation and :late stamping on mail; (ii) Integrated Quality Control Programme; and (iii) Security ofletter mail based on ~\1ARIA. Another project for computerisation of Airmail Exchange Offices is nearing completion with aid from this fund.

1.10 India attended the Ammal Session of Council of Administration (CA) held at Berne in October, 2003. The Council of Administration deals with policy issues related to the management of the UPU in the changing postal environment. Technical cooperation within the Post is a major area discussed during these meetings. India chaired the meeting of the Committee which deals

. with general matters of policy and principle, which is important in deciding the future role of the UPU. The delegation also actively participated in the meetings of the Terminal Dues Action Group, EMS cooperatives and the Telematics Cooperative, which are of prime interest to the postal world today.

1.11 The J•d lndo-French Joint Committee Meeting on Posts was held in New De) hi in April, 2003. It was decided to improve cooperati61'f in the areas of (a) Financial Services & Insurance; (b) Parcel Post and Data Base Management; ( c) Human Resource Development; and ( d) Modernisation of Postal Networking and Technical Assistance. The modalities for a joint issue of Philatelic stamp were firmed up during the meeting. The joint issue took place in India and France sinmltaneously on 28'11 November, 2003.

1.12 A delegation of senior officers from South Af' rica held a meeting with officers of India Post in April, ., 2003. Discussions were held for mutual cooperation

in the areas oflntroduction of EMS services between the two countries, setting up of Savings Bank operations in South Africa, introduction of new domestic and international products. Follow up action to formalize these discussions is likely in the near future.

100

1.13 The Director, Postal Training Centre, Mysore was chosen as an UPU Consultant in the Workshop on Quality in Postal Services held at Nairobi, Kenya in May, 2003. This was in recognition of the successful organization of a workshop on quality in postal services at PTC Mysore earlier.

1.14 India participated in the meeting of the Asia Pacific Post Cooperation Management Board (APPCMB) held in July, 2003 at Hanoi, Vietnam. The meeting was followed by the APPU Regional Terminal Dues Workshop. In the workshop discussions were held to help the countries in the region appreciate the implications of the various proposals on Terminal Dues system to be effective after the next UPU Congress and to formulate a strategy to safeguard the interest of the countries of the Region.

1 .15 Delegations from Iran and Korea visited India in July, 2003 and September, 2003 respectively. Meetings were held to improve mutual cooperation in the postal sector. Joint release of philatelic stamps were discussed and the modalities for the same were finalised.

1.16 India participated in the meeting of the Working Group on Extra Territorial Offices of Exchange (ETOE) and Transit Project Team of the Terminal Dues Action Group (TDAG) held at Brasilia, Brazil in August, 2003. It was effectively able to put forward the viewpoint of the developing countries in view of the fran1ework and objectives of the Universal Postal Union in providing the basic letter mail services to people.

1.17 India participated in a seminar on the Postal Logistics Automation and Information Technology held at Cheonan, Republic of Korea in September, 2003. India shared its experience in postal automation and the introduction ofinformation technology in the Post with the postal administrations that participated in the senunar.

1.18 India participated in the Jrd meeting of South Asian Association for Regional Cooperation (SAARC) Technical Committee on Communications and Transport held at Islamabad, Pakistan from 30'11 November

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to 2"u December. 2003. This was an important step in the context of cooperation in the region and decisions

· to carry forward the cooperation in the field of com-1munications and the Post were taken at this meeting. •

1.19 The Annual meeting of Asian Pacific Postal Li111011- Executi \ e Council (APPU-EC) was held in December. 2003 in Hainan Island, China. India Post active!) participated in the discussions on Technical Assistance in the region. the Quality of Service Fune. and other issues of common interest. India put for1h the\. iews of the developing countries in the area of Terminal Dues India made a number of presentations on the 1ollov,ing topics during the Session·

(al Challenges and oppo11unities arismg out ofthl! C iATS J(.)r the Post.

(bJ Lxtra ·1erritorial Offices ofExchangc(ETOE ).

(c) The future of Technical Dues:

(d ) Quaht) of Service hmd and its 1uture beyond the Bucharest Congress.

As the head of the APPU Standing Committee on Technical Cooperation and Quality of Service. India presented a report on the subject and suggested future directions in this sphere.

1.20 [ndra has initiated projects for compute1ization of post offices counters at General Post Offices in Dhaka (Bangladesh). Yangon (Myanmar) and

... Kathmandu (Nepal) vvith funds provided by the Uni-• versa! Postal Union. These ac ti vities are being taken

up by the UPU through India Post in recognition of its ,. capabilities in the area of computerisation and software

development. The project implementation got underway in January. 2004 and the software customization and installation is expected to be completed by March, 2004. These projects wi ll lend impetus to the much

102

needed modernization and computerization efforts in our neighbouring counties.

1.21 India attended the meeting of the Quality of Se1Yice Fund Board of Trustees and a special Session ol'the Postal Operations Council (POC) and the CoLU1-cil of Administration (CA) in preparation for the Bucharest Congress at Berne in January-February. 2004. The World Round Table on Terminal Dues was also held during this Session. India has an important role to play as it is chairing a couple of important Committees and is also a memberofthe Board of Trustees of the Quality of Sen ice Fund.

1 2'.: The 33 1t1 UPU Letter Writing Competition was

organized in .January. 2004 throughout the countr_.·. Results orthe competition will be declared in March. 200-t.

1.23 India hosted a Workshop on '·Continuous Quality Testing" at Postal Staff College, Ghaziabad in November. 2003 on behalf of the Universal Postal Union. The continuous testing progranime of the UPU will replace the erstwhile end-to-end testing programme from February. 2004 and will ensure a closer monitoring of quality of service in important international links. India is committed to participate in th1s programme.

Technology

1.24 DLU·ing thecLUTent financial year, the programme for computerisation of Post Offices. Postal Accounts Offices & Administrative Offices will be further expanded . Money Order traffic shall be increasingly brought on the VSAT network. e-Post services shall be extended to all the district Head Quarters and e-Bill post services shall also be expanded through post offices all over the country. Efforts are on to install an Autom atic Mail Processing Centre (AMPC) at Kolkata. A National Data Centre is being planned for providing on-line infonnation for vruious products and services.

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Business Development Activities

Bill Mail Service

l .25 Department ul'Posts has launched a new service called 'Bill Mail Service' on 15.09.2003. Under @ill Mail Service, communication in the nature of a financial statement, monthly account bill or other item of similar nature may be posted by service providers. Bill Mail can be posted at identified locations provided by India Post and shall be delivered wi thin a circumscribed area like one city or one district or urban agglomerations .

e-Post

1.26 This e-enabled service was initially launched by Department of Posts in 5 states. This service, which enables citizens of the country to have an address on which they can receive as well as send mail anywhere in the world, has since been extended nationwide. The Department has issued prepaid cards to use thi s service. This service is also avai I able in designated Post offices on cash payment across the counter. This service would facilitate communications to reach, by the fastest mode, to those who do not have computer access. It can also be used for commercial purposes of reaching multiple addresses, direct marketing and target marketing. It would be especially useful for NRls.

Internal Work Study

1.27 The reports of the Pension, Hindi, OL and SPB-11 Section have been issued. The report of work measurement study of SPB-1 S ct ion has been submitted for comments. The norms for Stamp Vendor and ABC messages have been evolved. The job list of MD LAN and SB LAN has already been circulated. The evolution of norms for CRC have been evolved and the study report submitted. The study of evolution of norms of computerised Head Record Offices sponsored by the Mail Section is likely to be initiated shortly.

Scheduled Castes & Scheduled Tribes

1.28 The reservation rosters in respect of the Assam, orth-Eastern, Orissa and Uttaranchal Circles were

inspected by the SCT Cell and all the lapses/shortcomings noted have been settled. Reports in this connection have been sent to the National Commission ofSCs/ STs, New Delhi .

Postal Life Insurance

1.29 The Business targets for the year 2003-2004 and business secured from April to December, 2003 is detailed below: -

Table 17 PLI/RPLI BUSINESS : 2003-2004

Category Target

(Rs. in million)

PLI 27,620

RPLI 71 ,600

1.30 The mobilization of savings as well as life insurance of people in Rural Area has been the hallmark of Rural Postal Life Insurance. To tap the vast mine of RPLI business & to undertake the task effectively in

Achievement (Upto December 2003)

No. of Policies Sum Assured

104

(Rs. in million)

317,069 23,283.8

472,183 23 ,126.8

rural areas, an agency system has also been launched through which the agents will be able to collect the PLI & RPLI business.

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1.31 PU and RPLI wo rk has been decentra lized from Circles/Regions to Postal Divisions to provide better after sales service to the insurants. Three meetings of Deputy Divisional Managers (PU) of Eastern, Western and orthern Zones were also held by the end of becember, 2003.

1.32 The Age limit for ta.king PLI policies has been enhanced from 50 years to 55 years and the Sum Assured has also been enhanced from Rs. 5 lakhs to Rs. 10 lakhs <>o that more and more PU business is tapped keeping in view of downsizing po licv of the Government oflndia. The upper age limit for taking an RPLI policy has also been increased from -is years to 55 years.

Human Resource Development

Heads of Circles Conference 2003-0.t

1.33 A three-day Conference of I leads of Postal Circles was held in Bangalore from 15-17 June, 2003. The theme of the Conference was '"Chal lenges and Opportunities Faced by Department of Posts Necessitating Reinvention of the Post Office". The Hon'ble MOC&IT while delivering the keynote address to the Heads of Circles suggested that there should be more frequent consultations which would be beneficial for a system grappling with changes in the external environment and gearing to meet the challenges of the market place.

l .34 MOC&IT wanted that the problems confronting the system be addressed by constituting small teams to study specific tasks in a time-bound manner. The system should encourage personal pmsuit of specialization so that the talents and skills of the officers are optimally uti lized both for personal as well as organizational benefi ts. He was also of the view that in order to motivate the employees and pwmote business, a list of items that can be incenti vised for the staff should be drawn up. In the matter of handling traditional and new products, the Department should adopt not either/or

106

approach but and/a lso approach. The Department should face its challenges through re-invention. innovation and with a sense ofresiliencc.

1.35 MOSC&IT touched upon the important role of the post office in the economic and social lite of the country. I le also stressed upon the need to reduce the dell cit in the emerging economic scenario and expressed confidence that using the strength of the network more effecti,·ely to cater to the emerging needs ol.thc customers and introducing more retail facilities and scr\·ices like ,\TMs etc .. the Department \VOLtld be in a position to achieve this goal.

l .~ 6 Among the sub.1ects addressed at the Conference were Postal Network m 2007. Technology Vision of the Po t. MIS for the Department of Posts. OptimiLing Network for Revenue Generation. Challenges in Mail Management. I iuman Resource Development. India Post as a One Stop Financial Service Provider, Customer Care and Empowerment. Web Based Grievance Handling, Financial Management in Department of Posts, PU and RPLI - the Present Perspective and Future Growth, Tenth Five- Year Plan -an Overview. Commitment Targets and QPR. The Conference came up with an Action Plan and an activity schedule to be implemented both by the headquarters and the field offices.

1.37 The progress of the Action Plan of the Heads of Ci rcles Conference was reviewed in four Regional Meetings in September-October, 2003 wherei n the regional issues and problems wen; also addressed.

Postal Staff College

1.3 8 Dmi.ng the period under review, the Postal Staff College conducted 8 Induction and 14 in-service training programmes, in which 3 71 officers participated. 106 officers were imparted training in computers during the period. It is anticipated that 66 more officers would be impat1ed induction at1d in-service training during the current financial year.

~~~a-TUT~

1.39 lJ>Clltm~t m ~ -B 29 ~· 2003 ~ ~ ~ ~ ~ ~e:rrrr fl ~ TTm t I 'CJ:

~aruT ~ -B ~ 2003 C1cP ~ 8,733 ¢s:\il1Rll1.

"CflT ~CJICfJ1c;f)1 ~2Tf ~ ~~ ~ ~ TTm I

~ t fctJ ~ fcRft<:T q1f t ~ 3f)x 2 '55 7

¢s:\il1R4f "CflT 'lfi ~ ~ x~ci1Cfl1c;f)1 qftre:rrrr ~ Cf){

~~I

~ ~ iift<m) t ~ ~a-TUT

1.40 ~ RfLP ~ 'llffil, 111FGilllcilli"; E;RT ~

2003 -B 3'hixl~ll WIT~ LR~<]_ 1ft <]_ Cfll4wli

3ll<TI fG1 a f$m TTm ~ 'CJ: ~, 3'l 4'> 111 Pl «'111,

~. lic'l~llll, tj1nf(;p:11, ~ ~2Tf flpc;f)Q11 ~ -q ~ ~ ~ ~ 'l1flT fc;r<rr I <], 1ft <], t Cfl 14 w li ~tTCP ~ 'lfi Cfll4wli -B 'l1flT fc1llT 1 ~ 2003 -B ~ "fCTCP ~ 'llffil, i11fG1ll1CS11c; -q ~ 3'iaxl~ll Cfll4Cfl1-t1

fctCflm Cf) 14 w li (~ tr 1ft ) 3'11 m fG1 a FcPllT TTm ~

'llffil t tJ: ~ t m2T ~. ~. txR. ~. R•11rnfc13'l1"1" ~2l1 \Jlffirm ~ ~ ~ ~ ~ 'l1flT f(;rm I

~~ LR cnruicx ~a-TUT ~t:IT

1.41 ~ 2003 (fcp 'CJ:~ 0TCfJ qftrarul ~

LR c;rl'lfT[ 18,000 ¢s:\il 1Rm· "CflT CflUZJ:C'.x qftre:rrrr ~

TTm I ~ ~ Cl1f t ~ c;rT'lfll 3i)x 1 0, 000

Cf) 4il 1 Rm· "CflT <Tf3° qftrarul ~ \JfTlZ1TI 1

1.42 ~ t ~ fct'l1PT ~ ¢s:\il1R4f t lJ'l::sh1"11

~2Tf ~/xtm t m2T x=rc;:~ ~2Tf mcicP ~~ ~ m t ~ ~'lfi "Q<lIB ~ I fct'l1PT ~ ~ 3lTtITT LR fct'lWfi<l ~ (~ "flt ~) "CPT ~ fcDllT ~2Tf ~ 2003 -q fct'llPfi<l ~ (~ -m ~) Cffr ~ ~ m ci1a1cixo1 -B ~ ~ ~ Cffr ~'lfi ~ LR ~-~ ~ fcr«iR ~ ~ Cffr ~ I ~

~B~~~LR'lfi~~qfr~ I

107

1.43 m ~ -B ~ \J11~1fcA-1cpr3lTTt ~ ~mt~~~t3'frrrant~,

Clj(R~ "CflT ~ mC1' ~ ~ m t ~ ~ 3'l Cl li 11 Cf) ~ 01 Cf) El '11" cpr ~ t:reR t ~ vrRT CITT"

~ ~ -g ~2Tf 0TCP-~/fb11x"1 Cffr ~ t ~ fcr~ 0TCP-ftCflc fctl:>c:rr311/~ 0TCfJ ~ 0TCf)

~ fctl:>c:rr311 t ~ li11~::s'i -B 'lfi ~~en-< ~ TTm t I

1 . 44 q1f 2003-04 t ~ "fCTCfJ ~ t ~ mcflR ~ 40 fiifc1ll1 ~ ~ ~ ~ ~

RfLP Cfl~IOICfllfl ~ t ~ ~ \JfT ffi t I

~~

1 .45 q1f t ~ ~ ~ ~ t ~'1!51li9)'1 -q 1

~ ~ ~ ~ -rrm fv:R:m Cflstil1R41 ~2l1 ~

L!fuITT t C'lTirrcl cm<t m ~ ~ ~ Cffr ~ 29 °ITT~ t I

-~c;H][C~

1.46 1 31ifc;r, 2003 ~ 31 ~fi~x. 2003 ~

~ t ~ ~. ~::S~C'.1, ~. ~. ~~c'lfeCRi, fil$fcf&PI ~. ~. ci1c;f)CS11C'1 ~2Tf ~ B ~ ~ 0TCfJ -&c>r-¥ ~ cpr ~ ~ <rm I

~ 31c'fTCl1 ~ fi i «p R'l Cf) Cf) 14 w li cpr 'lfi ~ f$m TTm I

1.47 nvf'lWIT ~ 1976 t frrlli1 10 (4) t ~ -q' fl ~ ~ 0TCfJ fct'l1PT t 54 3'ftfffi-QT ~lff"CflT~~tVIBt~~t~ 80% "fCTCfJ ~ ~ "CPT CITT<fm~ W"1" ~ ~ t I ~an ~ t ~ xi xi c<°lll nvf'lWIT ~ qfr \)q

~ ~ 12 ::S ICfltlxl cpr frrfterur ~ I Cl1f t ~ ~ nvr'lWIT ~ ~ ~ ~ m~ \)q ~

Regional Postal Training Centre ..

1.39 A new Regional Postal Training Centre at · c Guwahati, Assam Circle has come into existence with ~ effect from 29th October, 2003. A total numberof8,733

officials were imparted in-service and induction training by the six Regional Training Centers up to December. 2003. It is anticipated that an additional number of2,557 officials would also be imparted induction and in-service training during the current financial year.

Training for Foreign Participants

1.40 UPU prograrrune oflnternational Service Quality was organized by PSCI, Ghaziabad in November, 2003 with participation of 6 officers one each from Afghanistan, Iran, Malaysia, Mangolia, Nepal and Philippines. The Progarrune Manager from UPU has

• also attended the prograrnme. An International Executive Development Programme (EDP) was organized

, in November, 2003 at PSCI, Ghaziabad when one officer each from Bhutan, Burundi, Iran, Nepal, Sierra Leone and Zambia along with 6 officers from India, participated.

Work Place Computer Training Facilities

1.41 By December, 2003, a total number ofabout 18,000 officials were imparted training on computers at the six Regional Postal Training Centres. An additional number of about 10,000 officials would be imparted training during the current financial year.

Staff Relations

1.42 During the period, the Department endeavored " to maintain harmonious and meaningful relations with \ the Federations and Unions/Associations of its employ

ees. The Department reconstituted Departmental Council (JCM) on an ad-hoc basis and its first meeting of the Departmental Council (JCM) was held in November, 2003 in a congenial atmosphere, where all agenda items were discussed threadbare. Follow-up action was taken on the issues emerging in the previous meetings.

108

Establishment

1.43 In order to facilitate the Heads of Circle to further optimise the existing manpower in their circles, orders have been issued regarding dowr~-gradation of sub-standard Head Offices and norms for the establishment of Departmental Stamp Vendors/Gram in Dak Sewak Stamp Vendors for sale of stamps and stationery have also been revised.

Staff Welfare

1.44 During the year 2003-04 an amount of Rs. 40 million was received from government for staff welfare which is being utilized for staff welfare activities.

Holiday Homes

1.45 During the year, one Holiday Home at Berhan1pore in West Bengal Circle was opened bringing the number of holiday homes to 29 functioning for the benefit of the employees and their families.

Sports

1.46 During the period, from 01 st April, 2003 to 31 st December, 2003 All India Postal Sports Tournaments in Hockey, Badminton, Chess, Carrom, Athletics, Cycling, Kabaddi, Wrestling, Volleyball and Cricket were organised. In addition, a cultural meet was also organized.

Official Language

1 .47 In pursuance of the Rule 10(4) of the Official Language Rules, 1976, the Central Government notified 54 subordinate offices of the Department of Posts where 80 percent of the staff has acquired working knowledge of Hindi during this period. During the period under review, the second Sub-\::ommittee of the Committee of Parliament on Official Language carried out inspections in 12 offices. The Drafting and Evidence Sub-Committee of the Committee of Parliament on Official Language held discussions with the heads

1 . 48 Xf\Jf'lWIT fcr'lTI'T (1J't5" ~ ) ~ \5JRT crrt1fcp

CfJ 14wl'l 2003-04 -4 ~ ~ ~ ~ -4 fcr'lTI'T ~ 3=ff'~ ~ ~ ~ ~ 4 CfJll1fw:TI 'Cf)T ~&TUT

fcrJ<:rT I

1.49 fcr'lTI'T -4 15 RiaRl>t, 2003 CB1 ~ ~ d"m

15 "Xf 29 Ria~>t. 2003 CB1 ~ 41!SlCJl'$1 ™ 11<n i ~ ~ ~ cfITT1 311 lll fV1 a fcrfli?r q RI ll1fI1a1311 • ~311 CBT g>t 'N"l I '1 mt TflZ I ~ ~ cfITT1 'Ii g I l14?l( ~~~d2TT 3"1CR~~~~ ~T:IR

~Clf-f1l1 ~ CfJl4~11i."fl 'Cf)T 'l:\t ~ fctm 11<lT I

ctif<1Cfli 18

~ Cl) Pl lbl CfJ ~ +i g I <'1~ I 4 x)lttQ? 'CfJt ft4'rc Cl) qx[3IT Clil fclcRuT 3ITT 2 0. 1 . 2004 Clil ~ 'CfJt ~

~.~ ll .~. 'Q". qft

~'ff. ~~

1 997 ctr "ft. 6

2002 ~ "ft. 6

2002 ~ "ft. 6

2002 ~ "ft. 6

2002 ~"ft. 6

2003 ~ "ft. 2

2003 ~ "ft. 2

2003 ~ "ft. 2

2003 ~ "ft. 2

2003 ~ "ft. 2

2003 ~ "ft. 2

201)3 ~ xi. 2

2003 ~ "ft. 2

tm 'ff.

3.1

52.5

53.26

54

59

3.1

3.2

3.4

3.5

3 .6

3.7

3.8

3.10

~-~ wcIT ~ \:lek'itl1 ~ CITTXUT ~-~ ~ cp1f ~

'Ii li ll1 q R 'l:ffi ~ 'TldR

~cA1 !l l l/i ~~ llX ~ ~ t)x ~

'1 1~l1cpa ~ "Xf ~ WFC ID1:(1 m ~ ~ ~ 'CfJT 3"l f.'l l1 f?l a 'TldR

~ -4 Wii ~ llX 49. 95 c;rmr ~ 'Cf)T 'Cllcl ~

~ ~ -4 Wii ~ ~ llX 3lj)~lc;Cf) ~

xWr llX 'ITT' ~ ~ -4 ~

109

•

r

•

of the eight offices during the year.

:} .48 In pursuance of the directives laid down in the . Annual Progran1me 2003-2004 issued by the Departm nt of Official Language (Ministry of Home Affairs), the fficers of the Department inspected 4 offices during the year.

1.49 Hindi Diwas was observed in the Department on l 51

1i September, 2003 and Hindi Fortnight was observed from l S1

h to 2911i September, 2003. Prizes were distributed to the winners of various competitions held during the Hindi Fortnight. A four-day Hindi workshop for Assistants, UDCs and LDCs was also organised during the fo1tnight.

Table 18 Details of Paras in Reports of Comptroller & Auditor General oflndia and

outstanding as on 20.01.2004

C & AG Report No. & Year Para No. Subject

No. 6of1997 3.1 Satellite Money Order Scheme.

No. 6 of2002 52.5 Budget allotment & actual expenditure in respect of Business Development Directorate.

No. 6 of2002 53.26 Non recovery of dues from DOT.

No. 6 of2002 54 Short realization of postage due to violation of conditions of postage.

No. 6 of 2002 59 Payment of Over Time Allowance.

No. 2of2003 3. 1 Functioning of Mail Motor Service.

No. 2 of 2003 3.2 Non-realisation of Commission on Telegraph charges.

No. 2 of2003 3.4 Irregular payment of commission for obtaining Bank Drafts from Nationalised Banks.

No. 2of2003 3.5 Excess payment of service charges for Staff Quarter.

No. 2of2003 3.6 Irregular payment of interest on MIS.

No. 2 of2003 3.7 Idle investment of Rs. 49.95 Jakh on acquisition of Land in Gujarat.

No. 2 of2003 3.8 Unproductive investment on acquisition ofland in U.P.

No. 2of2003 3.10 Omission in deducting tax at source.

110

a1f{;tCfl1 19

31.3.2003 cn1 3lj~a ~/3lj~a i:;:F1GJ1faii1 c)) 4l+l't'.11~m ct1 ~ ~ 01 ':FiRl a V11fu Cf) i:fin R 41 cF1 31jfj\Rla Cf) ifo I R di cFT WT I

~ ~ CflT \J11 \J1 I fd ~ ~ CflT

~ ~

WT '"Cf)' 113 14.00 36 4.46

~ '"@ ' 350 18.54 156 8.26

WT '11' 38038 17.94 14257 6.72

WT 'tl'(~ Cf)~oq1;fl -Cf5T m~Cf5x 9137 19.40 3395 7.21

~ 'tl'(~ cpi:f'CJl'<l ) 775 83.15 58 6.22

<'11fHct>I 20

31.3.2003 "Cf)"l ~ ~. fc!Cfl('llll ~ ~ 3ITT" ~ Cf);i'ql~lll cot~

WT ~~ fc!Cf5c>ii'I ~ ~ ~

~ '"Cf)' 0 0 80

~ '"@' 4 ..., 140 .)

r

~ '11' 1956 37 26281

~ ' tl'(~ cpi:foq1;fl -Cf5T m~Cf5x) 338 10 4519

~ 'tl'(~ cpi:foq 1;fl ) 4 0 337

111

TABLE 19 ,, NUMBER OF EMPLOYEES: SCHEDULED CASTES/TRIBES AS ON 31.3.2003

T Group Scheduled Percentage to Scheduled Percentage to Castes total no. of Tribes total no. of

' employees employees

Group 'A' 113 14.00 36 4.46

Group'B' 350 18.54 156 8.26

Group'C' 38038 17.94 14257 6.72

Group 'D' (Exel. Sweeper) 9137 19.40 3395 7.21

Group 'D' (Sweeper) 775 83.15 58 6.22

• •

TABLE20 NUMBER OF EMPLOYEES: EX-SERVICEMEN, DISABLED EX-SERVICEMEN

AND WOMEN AS ON 31.1.2003

Group Ex-Servicemen Disabled Women Ex-Servicemen

• Group'A' 0 0 80

Group 'B' 4 ., 140 j ...

' Group'C' 1956 37 26281

Group 'D' (Exel. Sweeper) 338 10 4519

Group 'D' (Sweeper) 4 0 337

112

"fITT"Uft 21 q;1f1fcn - 31.3.2003 cn't~m ~ ql«iRICl> ~

(fcf+wr en~~ qf-l~ii.f~13ITT "ClftlaiUI ~ ~ cni:i:q1~ii1 cnT ~C'llco~)

Cf>.~ x1'1!qf?lo ~ "Cf>" ~ "~" ~

~ ~ ~ ~ ''Cf>''

~(~) 1 - 1

~.~~~ 3 - 3

-qm;:; ~ 4l+clil«'< ~ 1 - 1

~ l3lT ••rn 1f.'l~wfl/~ 4l«lil«x ~ 21 - 21

~ \Hll+lf.'lCfl ~ 66 - 66

~ O~llflf.'lCfl ~ 138 - 138

~ fllilllil1 69 - 69

~ fllilllil1 208 - 208

~~~"~" - 778 778

~-arx~~~~ ~ O~Jl'<if.'lCfl ~ 4 - 4

~ O~ll'<if.'lCfl ~ 19 - 19

~ fl lilllil1 24 - 24 ~ fllilllil1 19 - 19 ~~~/~~ - 239 239 ~~~ - 576 576 ~ {tR!CJJC'I~ ~ 15 59 74 fufc'rc;f fuTT ~~ 2 - 2 ~ 57 173 230 ~~~~ 160 63 223 ~ (x1\1Jqf?lo1 807 1888 2695 31x1v-1qf?lo ~"TT" ~"er" ~ ~~ 436 141 577 ~ 184242 30186 214428 tc;r rn ~ 22561 15209 37770 ~rn~ 1752 426 2178 ~ 3030 2074 5104 ~ (31xJ\1Jqf?lo) 212021 48036 260057 Cf>.~~ 262752 ~. mmui- STCfi ~ 303170 ~~(Cf>+~) 565922

113

Table 21 Personnel: Actual strength as on 31.3.2003

(including those on deputation and training outside the Department)

' A.DEPARTMENTAL

GAZETTED GROUP" A" GROUP"B" TOTAL INDIAN POSTAL SERVICE GROUP" A"

Secretary(Posts) 1 - I

Member, Postal Services Board 3 - 3 Principal Chief Postmaster General 1 - 1 Sr.DOG/Chief PMG 21 - 21 Senior Administrative Grade 66 - 66 Junior Administrative Grade 138 - 138 Senior Time Scale 69 - 69 Junior Time Scale 208 - 208

• POSTAL SERVICE GROUP "B" - 778 778

P& T ACCOUNTS & FINANCE SERVICE

Senior Administrative Grade 4 - 4

Junior Administrative Grade 19 - 19

Senior Time Scale 24 - 24

Junior Time Scale 19 - 19

Senior Accounts Officer/ Accounts Officer - 239 239

Asstt. Accounts Officer - 576 576

CENTRAL SECRETARIAT SERVICE 15 59 74

CIVIL WING

Chief Engineer 2 - 2

Others 57 173 230

OTHER GENERAL CENTRAL SERVICE 160 63 223

TOTAL( GAZETTED) 807 1888 2695

NON GAZETTED GROUP"C" GROUP"D" TOTAL

Directorate 436 141 577

Post Offices 184242 30186 214428 •

Railway Mail Service 2256 1 15209 37770

Mail Motor Service 1752 426 2178

Others 3030 2074 5104

TOTAL(NON GAZETTED) 212021 48036 260057

TOTAL DEPARTMENTAL(A) 262752

B. GRAMIN DAK SEWAK 303170

GRAND TOTAL(A+B) 565922

114

i'11fMct>I 22

-s1Chtixl. Chl~Cb'i ~w ~ qfu:m:J cfiT ~ : ~ '&4~'©1 1947-48 ~ 2002-2003

NUMBER OF POST OFFICES, PERSONNEL, AND MAIL TRAFFIC: A PROFILE 1947-48 TO 2002-2003

~ -s1Chtix'i cfiT ~ 4>4il1Rll'i cfiT ~ 1IB qfumJ ( ~ R;t ll 'i <l)

Year No. of Post offices Personnel employed Mail Traffic(in million)

1947-48 23,344 2,204

1950-51 36,094 1,53,000 2,350

1960-61 76,839 3,00,000 4,165

1970-71 1,09,059 4,23,000 6,457 •

1980-81 1,39,224 5,63 ,000 10,627

)

1990-91 1,48,719 5,92,000 14,683

1994-95 1,52,792 5,97,175 13,608

1995-96 1,52,781 5,98,323 13,958

1996-97 1,53,021 5,94,685 15,096

1997-98 1,53,454 6,04,257 15,749

1998-99 1,54,149 6,02,987 15,767

1999-2000 1,54,551 6,03 ,950 15,782

2000-2001 1,54,919 5,93 ,878 14,203

2001-2002 1,55,295 5,79,694 11 ,031

2002-2003 1,55,618 5,65 ,922 9,094

115

"' .~i

::> I z ..

2000 _/ 1884 ~

/ /

-

/ ...,_____

v ...._

v ...._

785 _v ,,:::::=.

_v -

_/ -

/ -

/ -

1998-99

--

>--

-,.,..........,

2001-02

a:t 4=ci FU NON-GAZETTED STAFF

250000 / -200000

/-

150000 /-

"' ..... ~

100000 /- (")

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2002-03

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Hon'ble Prime Minister Shri Atal Bihari Vajpayee on the occasion of Golden Jubilee of Sangeet Natak Akademi at New Delhi - releasing a commemorative postage stamp.

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