VISI ST3 Telkom...Misi ST3 Telkom 3 1. Menyelenggarakan pendidikan, penelitian dan pengabdian...

VISI ST3 Telkom

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Menjadi Perguruan Tinggi yang Unggul di Bidang Teknologi Telematika dan membentuk insan yang

berkarakter di Indonesia

Misi ST3 Telkom

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1. Menyelenggarakan pendidikan, penelitian dan pengabdian masyarakat dibidang Teknologi Telematika yang berkualitas

2. Meningkatkan kinerja institusi dengan menerapkan Sistem Penjaminan Mutu Perguruan Tinggi

3. Membentuk insan yang berkarakter dengan meningkatkan kompetensi soft skill

VISI S1 Informatika

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Menjadi Program Studi Informatika unggulan dalam pengembangan Teknologi Informasi yang mampu menghasilkan Sarjana Komputer beretika profesi

Misi ST3 Telkom

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1. Menyelenggarakan sistem pendidikan yang akuntabel dan berkelanjutan di bidang Informatika melalui proses pendidikan yang menumbuhkan kreatifitas, inovasi, semangat dan daya juang yang tinggi

2. Menyelenggarakan penelitian dan pengembangan di bidang Informatika untuk kemajuan ilmu pengetahuan dan teknologi

3. Menyelenggarakan pengabdian masyarakat di bidang Informatika untuk membantu pemecahan masalah masyarakat dan industri

4. Mewujudkan civitas akademika yang profesional dan beretika profesi

Table of Content

1.The Importance of Project Quality Management

2.What Is Project Quality Management

3.Planning Quality Management

4.Performing Quality Assurance

5.Controlling Quality

6.Modern Quality Management

7.Improving IT Project Quality

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Table of Content








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IT Product is Everywhere

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WHICH ONE IS

THE BEST QUALITY

MOBILE PHONE ?

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QUALITY IS …

“The totality of characteristic of an entity

that bear on its ability to satisfy stated

or implied needs”

(ISO8042:1994)

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QUALITY IS …

The degree to which a set of inherent

characteristic fulfills requirements (ISO9000:2000)

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QUALITY IS …

Conformance to requirements and

Fitness of use

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Conformance of requirements

without fitness of use

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SO, WHICH ONE IS

THE BEST QUALITY

MOBILE PHONE ?

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Project Quality Management?

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To Ensure that the project will satisfy

the needs for which it was undertaken.

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The GOAL of Project Quality

Management

Project Quality Management

Processes

Planning

Quality Management

Performing Quality

Assurance Controlling Quality

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Planning

Quality Management

Performing Quality



Processes

Planning

Quality Management

identifying which quality standards are relevant to the project and

how to satisfy them; a metric is a standard of measurement

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Planning

Quality Management

Performing Quality



Processes

periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards

Performing Quality Assurance

22

Planning

Quality Management

Performing Quality



Processes

monitoring specific project results to ensure that they comply with the relevant quality standards

Controlling Quality

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INITIATING PLANNING EXECUTING CLOSING

MONITORING & CONTROLLING

Planning Quality Management

Perform Quality Assurance

Perform Quality Control

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Planning

Quality Management

Performing Quality


Planning

Quality Management

identifying which quality standards are relevant to the project and

how to satisfy them; a metric is a standard of measurement


Processes

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Planning Quality Management

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Plan Quality Management is..

the process of (1) identifying quality

requirements and/or standards for the project

and its deliverables, and (2) documenting how

the project will demonstrate compliance with

relevant quality requirements

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SCOPE ASPECTS

Quality of

IT Project Performance

Reliability

System Output Features

Functionality

Maintainability

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Source: PMBOK 5, P231

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details the steps for analyzing project management and product development processes to identify activities that enhance their value

a component of the project management plan that describes how the organization’s quality policies will be implemented

Source: PMBOK 5, P239

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Planning

Quality Management

Performing Quality



Processes

periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards

Performing Quality Assurance

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Perform Quality Assurance

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Quality Assurance is ….

The process of auditing the quality

requirements and the results from quality

control measurements to ensure that

appropriate quality standards and operational

definitions are used

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Source: PMBOK 5, P:243

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The Goal of Quality Assurance is

Continues Quality Improvement

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Planning

Quality Management

Performing Quality



Processes

monitoring specific project results to ensure that they comply with the relevant quality standards

Controlling Quality

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Perform Quality Control

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Quality Control is …

the process of monitoring and recording results

of executing the quality activities to assess

performance and recommend necessary

changes

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Quality Assurance Vs.

Quality Control

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43

Quality

Control

Acceptance

Decisions

Rework Process

Adjustments

The Main Out-Come

Of Quality Control

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Modern quality management:

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1. Requires customer satisfaction

2. Prefers prevention to inspection

3. Recognizes management responsibility for

quality

Quality Experts

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• Deming was famous for his work in rebuilding Japan and his 14 Points for Management

• Juran wrote the Quality Control Handbook and ten steps to quality improvement

• Crosby wrote Quality is Free and suggested that organizations strive for zero defects

Quality Experts

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• Ishikawa developed the concepts of quality circles and fishbone diagrams

• Taguchi developed methods for optimizing the process of engineering experimentation

• Feigenbaum developed the concept of total quality control

Table of Content








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• Establish leadership that promotes quality 1

• Understand the cost of quality 2

• Focus on organizational influences and workplace factors that affect quality 3

• Follow maturity models 4 SUG

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A large percentage of quality

problems are associated with

management, not technical issues

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Cost of

Conformance

Cost of Non

conformance

Cost of

Quality

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Cost

Categories

Prevention

Cost

Internal Cost

External

Failure Cost Appraisal Cost

Measurement

&Test

Equipment

Cost

Nilai

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• Kehadiran = 10%

• UTS = 20%

• UAS / Presentasi = 30%

• Project Quality = 30%

• Kuis = 10%

Organizational Influences, Workplace Factors,

and Quality

• Study by DeMarco and Lister showed that organizational issues had

a much greater influence on programmer productivity than the

technical environment or programming languages

• Programmer productivity varied by a factor of one to ten across

organizations, but only by 21 percent within the same organization

• Study found no correlation between productivity and programming

language, years of experience, or salary

• A dedicated workspace and a quiet work environment were key

factors to improving programmer productivity

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Best Practice For QM

• Best practice: establish internal project management

communities

• Capability: facilitate project management activities

• Outcome: local initiatives, meaning the organization

develops pockets of consensus around areas of special

interest

• Key performance indicator: community addresses local

issues

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Reference

• Kathy Schwalbe, Project Management for Information Technology, 7th ed, Cengage Learning (2014)

• PMBOK 5th Ed

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VISI ST3 Telkom...Misi ST3 Telkom 3 1. Menyelenggarakan pendidikan, penelitian dan pengabdian...

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