SAMPUL
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7/21/2019 SAMPUL
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ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN
PENUMPANG KAPAL PT. AKSAR SAPUTRA LINES
Oleh :
Abdul Aziz Wijaya.
Stb. 02220 200 2
E!"#"$i%Ma#aj&$&#
'AKULTAS EK(N(MI
UNI)ERSITAS MUSLIM IND(NESIA
MAKASSAR
20 *
JUDUL : Analisis Kualitas Pelayanan Terhadap Kepuasan
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Penumpang Kapal PT. Aksar Saputra Lines
NAMA MA AS!S"A : A#dul A$i$ "i%aya
ST&. : '(((')('')(
*AKULTAS : +k,n,mi
JU-USAN P-OD! : Mana%emen
KONS+NT-AS! : Mana%emen Pemasaran
M+N/+TUJU!
Pem#im#ing !
HASANUDDIN DAMIS+ SE. + MM. + P,.D Ta#--al ........................
Pem#im#ing !!
DR. MAPPARENTA+ SE+ MSI Ta#--al ........................
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DA'TAR ISI
alaman
ALAMAN JUDUL....................................................................................i
ALAMAN P+N0+SA AAN P+M&!M&!N0........................................ii
DA*TA- !S!................................................................................................iii
&A& ! P+NDA ULUAN
A. Latar &elakang...............................................................................)&. Masalah P,k,k...............................................................................12. Tu%uan Penelitian...........................................................................3D. Man4aat Penelitian.........................................................................3
&A& !! T!NJAUAN PUSTAKA
A. Ka%ian Te,ri.....................................................................................5&. Penelitian Terdahulu....................................................................... )62. ip,tesis.........................................................................................)7
&A& !!! M+TOD+ P+N+L!T!AN
A. L,kasi Dan "aktu Penelitian..........................................................()&. P,pulasi dan Sampel.......................................................................()2. Met,de Pengumpulan Data.............................................................((D. Jenis dan Sum#er Data....................................................................(1+. Met,de Analisis..............................................................................(1*. De4inisi Operasi,nal 8aria#el Penelitian........................................(9
&A& !8 P+LAKSANAAN P+N+L!T!AN
A. -en ana Jad;al...............................................................................(6&. Perkiraan &iaya...............................................................................(62. -en ana Sistematika.......................................................................(7
DA*TA- PUSTAKA...................................................................................1'
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