ô r õ D 2017 - Klasifikasi • Evaluasi Modul 6 : ... energy and talents with your...
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WA : 0813 1100 9800 E-mail : [email protected] Pin BB : 5FE266D1 Website : www.serviceleadership. web.id 2017 Pkl. 09.00-17.00 WIB, Jakarta
Transcript of ô r õ D 2017 - Klasifikasi • Evaluasi Modul 6 : ... energy and talents with your...
WA : 0813 1100 9800 E-mail : [email protected] BB : 5FE266D1 Website : www.serviceleadership.web.id
уπф aŀNJŜǘ 2017Pkl. 09.00-17.00 WIB, Jakarta
TujuanSetelah mengikuti pelatihan Asesmen Skills peserta diharapkan mampu :1. Memahami kerangka konsep Asesmen Kompetensi2. Memahami konsep Kompetensi sebagai acuan
dalam dalam melakukan asesmen3. Memahami Job Analysis dan Job Evaluation untuk
memetakan kompetensi setiap jabatan4. Memahami ragam metode tes dalam proses
Assessment Center5. Memahami peranan Assessor serta keterampilan
yang dibutuhkan
Target Peserta : Latar Belakang Pendidikan Non Psikologi / Psikologi
Materi PembahasanModul 1 : Pemahaman Konsep Kompetensi• Definisi Kompetensi• Pengenalan ragam kompetensi
1. Kompetensi Inti2. Kompetensi Fungsional3. Kompetensi Managerial4. Kompetensi Interpersonal
Rancangan Konstruksi Kompetensi
Modul 2: Uraian Pekerjaan ( Job Analysis ) dan Analisis Pekerjaan (Job Analysis)• Membuat format Job Description dan Job
Specification yang optimal• Pemetaan kompetensi yang dibutuhkan untuk
setiap pekerjaan
Modul 3: Konsep dasar dan Proses Assessment Centre• Rancangan dan konstruksi perangkat
instrumen assessment centre• Seleksi & pelatihan tim assessor• Pembentukan tim management proyek
assessment
Modul 4: Metode dalam Asssement CenterIn Tray• Competency Based Interview• Diskusi Kelompok• Role Play• Presentasi
Modul 5 : Peranan Assessor dan keterampilan yang dibutuhkan• Observasi• Pencatatan• Klasifikasi• Evaluasi
Modul 6 : Ragam Simulasi | Role Play
Rika Ermasari, SPsi. Psi. ACC & Team• Psikolog lulusan UI dengan pengalaman 22 tahun
sebagai praktisi HR di perusahaan lokal dan asing.
• Saat ini bekerja sebagai Kepala Divisi Human Capital and Social Responsibility PT. Radiant Utama Interinsco, Tbk.
• Psikolog di Brawijaya Women & Children Hospital.
• International Certified Coach di ICF level ACC
Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting and training to :
• Create high-performance cultures that drive bottom-line results and reinforce your organization’s mission and values.
• Develop leaders at all levels who can manage the business & inspire your employees.• Align employee self-interest, energy and talents with your organization’s strategy.
WA : 0813 214 40 395Pin BB : 2262D278E-mail : [email protected] : www.serviceleadership.web.idTraining | Consulting | Assessment
Fasilitator
Modul PelatihanProgram Inhouse Training dan Kelas Publik
• Excellent Supervisory Skills• Advanced Leadership Skills• Coaching and Mentoring• Assertive Communication Skills• Problem Solving and Decision Making
• Time Management• DISC Profile• MBTI• Team Building• Handling Diificult People and Situation
• Excellent Service Interaction• Complaint is A Gift• Service Crucial for Manager
• Strategic Customer Experience• Customer Satisfaction Measurement
• Train The Trainer• Training Need Analysis (TNA) • High Impact Presentation Skills• Strategic Compensation and Benefit• Mastering Competency Design Model
and Assessment• Assessment Skills• Employee Engagement• KPI and Performance Management System
• Job Analysis and Job Evaluation• Industrial Relation• Talent Management• Behavioral Event Interview• Expanded DISC• Myers Briggs Type of Indicators (MBTI)• Outsourcing Management • UU Ketenagakerjaan
Leadership
Service Excellence
HRD
Consulting ServicesQuality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture.
Type of common consultation request such as :• Set up Service Standardization• Define Service Measurement• Implementation Service Monitoring• Set Up Service Assessment / Service Audit• Conduct Mystery Shoppers
Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way.
Operation Excellence Consultation would be :• Define Capacity Planning• Design Operation Management Blue Print• Set Up Process Standardization• Conduct & implement Process Improvement• Set Up Customer Care/Service Desk
People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively.
We provide the following Human Resources consultation services :1. Preparation of HR Policies, Procedures and
HR Manuals/Handbooks2. Setting up Organizational Structure & Authority
Matrix based on a work flow analysis3. Job Analysis and Job Design4. Pay Structure/Compensation Plan5. Recruiting and Selecting Procedures6. Performance Measurement and Appraisal
Programs.
Service Quality
Operational Excellence
Human Resources
Partial List Of Our Clients
Investasi & Registrasi
Formulir Registrasi
Harga Normal 89 Maret 2017 : Rp 4.000.000,-Early Bird sebelum 24 Januari 2017 : Rp 3.500.000,-
FREE PESERTA KE-3
89 Maret 2017 | 09:00 - 17:00 WIB | JAC/Hotel, Jakarta
ASESMEN KOMPETENSI
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Payment MethodPayment can be done by using the account number below :
Bank BCA Cabang JatinegaraA/N : CV Prima SinergiNo Acc. : 7600396913Please put note : [SEMINAR TITLE] and [YOUR COMPANY’S NAME] on the payment instruction.
Training | Consulting | Assessment
Mobile : 0813 1100 9800 : 0812 802 8352WA : 0813 1100 9800Pin BB : 5FE266D1
For more information : [email protected]
Or visit us at : www.serviceleadership.web.id
Jl. Mampang Prapatan VI No. 51 Jakarta 12790Phone : (021) 797 51 58
Training | Consulting | Assessment
