PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMASI...

download PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMASI MANAJEMEN PADA TINGKATAN MUTU PRODUK DAMPER KARISMA DI PT. AGRONESIA INKABA

of 84

Transcript of PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMASI...

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    1/84

    UJMFJMNGBLGM @ZGBL^GT NJMFGM CJMFFZMG@GM CJ^INJ

    T^G^LT^LDGB U[IDJTTDIM^[IB !TUD, FZMG LMHI[CGTL

    CGMGOJCJM UGNG ^LMF@G^GM CZ^Z U[INZ@ NGCUJ[

    @G[LTCG NL U^- GF[IMJTLG LM@GKG

    ^ZFGT G@AL[

    @g{|g ~zblt tjkgfgl tgbga tg~z t|g{g~ zm~z` cjcuj{ibja fjbg{ Tg{ogmg ^j`ml`

    Oz{ztgm ^j`ml` Lmnzt~{l

    Ibja?

    [ZTBL

    MLC- 7-54-5:-571

    OZ[ZTGM ^J@ML@ LMNZT^[L

    HG@ZB^GT ^J@ML@ NGM LBCZ @ICUZ^J[

    ZMLXJ[TL^GT @ICUZ^J[ LMNIMJTLG

    KGMNZMF

    ;575

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    2/84

    lll

    GKT^[G@

    UJMFJMNGBLGM @ZGBL^GT NJMFGM CJMFFZMG@GM CJ^INJ

    T^G^LT^LDGB U[IDJTTDIM^[IB !TUD, FZMG LMHI[CGTL

    CGMGOJCJM UGNG ^LMF@G^GM CZ^Z U[INZ@ NGCUJ[@G[LTCG NL U^- GF[IMJTLG LM@GKG

    Ibja

    [ztbl

    7-54-5:-571

    Ngbgc j{g fbikgbltgtl tj`g{gmf lml ~jbga ~j{ognl `jdjmnj{zmfgm u{itjt

    ujmfjckgmfgm u{inz`#u{inz` |gmf bjkla kj{`zgbl~gt njmfgm ag{fg |gmf {jbg~lh

    bjkla cz{ga tjkgfgl g`lkg~ uj{zkgagm |gmf kjfl~z djug~ ngbgc klngmf ~j`mibiflngm lmhi{cgtl- Ujmfjmngblgm `zgbl~gt ng{l tzg~z u{inz` cj{zug`gm tzg~z

    `g{g`~j{lt~l` ngtg{ ng{l lmnzt~{l cinj{m" tjkgk ugng ngtg{m|g `zgbl~gt bjkla z~gcg

    kgfl ug{g `imtzcjm- Ngcuj{ g~gz ~{icib cj{zug`gm tgbga tg~z tug{jug{~tjczg

    ci~i{ |gmf kj{hzmftl tjkgfgl kgm~gbgm gm~g{g ~{icib ngm nznz`gm fl{ ngm {gm~gl-

    @zgbl~gt ngm cz~z tjkgfgl `jtjbz{zagm `g{g`~j{lt~l` tzg~z u{inz` kgl` kg{gmf

    cgzuzm ogtg kj{uj{gm ujm~lmf njcl cjcjmzal `juzgtgm ujbgmffgm- Cgmgojcjm

    ag{zt cjcgt~l`gm kgavg tj~lgu `juz~ztgm |gmf nlgcklb cj{zug`gm agtlb gmgbltgng{l kj{kgfgl ng~g |gmf cjmffgckg{`gm uj{hi{cgmtl)`lmj{og |gmf tjtzmffzam|g-

    Uj~g `jmngbl g~{lkz~ `aztztm|g uj~g `jmngbl u kgm|g` nlfzmg`gm zm~z`

    cjmfjmngbl`gm u{itjt |gmf kj{`g{g`~j{lt~l` g~{lkz~ njmfgm kgm|g` g~{lkz~ nzgkzga- Ujmj{gugmm|g ugng u{itjt u{inz`tl |gmf cjckz~za`gm vg`~z {jbg~lhujmnj`- Ugng ngtg{m|g uj~g `jmngbl u cjmffzmg`gm u{ikgklbl~gt |gl~z kgm|g`m|g

    tgcujb |gmf dgdg~ !cjcjmzal t|g{g~, nlkgfl njmfgm kgm|g`m|g tgcujb-

    Ujcgmhgg~gm T~g~lt~ldgb U{idjtt Dim~{ib !TUD, cjmjcug~l uitltl |gmf ugblmf

    ujm~lmf ngbgc iuj{gtl uj{ztgaggm `g{jmg tgbga tg~z jbjcjm ujm~lmf ng{l

    cgmgojcjm cz~z cinj{m gngbga cjckzg~ `juz~ztgm kj{ngtg{`gm ng~g !hg`~g, ngm

    kz`gm kj{ngtg{`gm ugng iulml- TUD cjclbl`l `jcgcuzgm zm~z` cjmffgckg{`gm

    tjfgbg kjm~z` ujm|lcugmfgm)`j~lng`tjtzglgm cgzuzm `jtjtzglgm ~j{agngu

    t~gmng{ !u{inz`" u{itjt cgzuzm tlt~jc,- TUD kj{fzmg zm~z` cjmflnjm~lhl`gtluj{cgtgbgagm g~gz `jognlgm |gmf ~lng` bglc" tjalmffg kltg nlgcklb ~lmng`gm

    |gmf tjtzgl zm~z` cjmfjmngbl`gm `lmj{og u{itjt tj`g{gmf lml" tj{~g cj{gcgb`gm`lmj{og |gmf g`gm ng~gmf ngm cjm|g{gm`gm ~lmng`gm uj{kgl`gm |gmf nluj{bz`gm-

    Ngbgc ujmfibgagm ng~g lml gbg~ |gmf nlug`gl gngbga kgfgm `jmngbl u" Nlgf{gc

    Ug{j~i" Nlgf{gc Tjkgk#G`lkg~ ngm nlkgm~z ibja Ng~gkgtj fzmg kjm~z` lmhi{cgtl

    kjkj{gug ojmlt ngm ozcbga tj{~g ujm|jkgk ~j{ognlm|g kg{gmf dgdg~-

    U{itjt u{inz`tl |gmf nlbg`z`gm ibja U^- GF[IMJTLG LM@GKG nlxltl `g{j~~j`ml` nl gmgbltlt gvgb ~j{ognl nl bzg{ kg~gt `im~{ib `jmngbl ngm kjkj{gug ujm|jkgk

    gngbga hg`~i{ cjtlm" cgmztlg" blmf`zmfgm ngm kgagm kg`z- Ojmlt dgdg~ |gmf tj{lmf

    ~j{ognl ngbgc u{itjt u{inz`tl ngcuj{ `g{ltcg lml gngbga ~j{fi{jt tjkjtg{ 814"

    fjbjckzmf tjkjtg{ 411" tikj` tjkjtg{ ;41" ngm `j{gt tjkjtg{ ;:>- Tih~vg{j |gmf

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    3/84

    lx

    nlfzmg`gm zm~z` cjmfal~zmf ng~g lml gngbga clml ~gk ngm Ct- Jqjb nlfzmg`gm

    zm~z` cjckzg~ ~gculbgm f{ghl` `jmngbl cz~z `j~g`tjtzglgm ngm ~gculbgm nlgf{gc

    ug{j~i-

    Ng{l agtlb ujmfibgagm ngm gmgbltg ugng u{itjt u{inz`tl ngcuj{ `g{ltcg nl U^-GF[IMJTLG LM@GKG nlxltl `g{j~ ~j`ml` cgtla ~j{ngug~ u{inz` dgdg~ nl tggg~

    vg`~z u{inz`tl" tjalmffg uj{ztgaggm ag{zt cjbg`z`gm uj`j{oggm zbgmf !{jvi{`,

    zm~z` cjcuj{kgl`l u{inz` dgdg~- Ng~gkgtj cjclbl`l kj{kgfgl hzmftl zm~z`

    lmhi{cgtl ngm cjm|lcugm ng~g nl kzbgm bgbz tjalmffg uj{ztgaggm kltg

    cjmlmf`g~`gm cz~z ngm `zgbl~gt u{inz`-

    @g~g @zmdl? TUD !T~g~lt~ldgb U{idjtt Dim~{ib," Uj~g @im~{ib u" Nlgf{gc Ug{j~i"

    Nlgf{gc Tjkgk#g`lkg~" Ng~gkgtj-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    4/84

    Wzgbl~| dim~{ibblmf k| ztlmf t~g~lt~ldgb u{idjtt dim~{ib cj~ain

    Lm i{nj{ ~i mi~lh| ~aj cgmgfjcjm~

    Im g{ltcgt ngcuj{ u{inzd~ jqdjbbjmdj bjxjblmf g~ U^- gf{imjtlg Lm`gkg

    Wzgbl~| dim~{ibblmf ih g u{inzd~ lt gm jttjm~lgb g~~{lkz~j ih cinj{m lmnzt~{|" ~ag~t dgztjn k| ~aj

    vg| ih ~alm`lmf ih dzt~icj{ valda gbvg|t vgm~ fj~ wzgbl~| ih u{inzd~- Ngcuj{ lt imj ih gbb

    ci~i{ tug{j ug{~t valda l~t hzmd~lim gt # kj~vjjm ~aj fjg{ tjg~ gmn ~aj daglm- Cgmgfjcjm~ czt~

    jmtz{j ~ag~ jxj{| njdltlim ~g`jm lt ~aj gmgb|tlt ih xg{lizt ng~g ~ag~ njtd{lkjt ~aj gd~zgb

    uj{hi{cgmdj-

    G~~{lkz~j dim~{ib dag{~ jtujdlgbb| dim~{ib u dag{~ g{j vlnjb| ztjn ~i dim~{ib ~aj u{idjttjt ~ag~ g{j

    dag{gd~j{ljn k| cgm| g~~{lkz~jt vl~a ~vi g~~{lkz~jt- ^aj guubldg~limt ih u{inzd~lim u{idjttjt

    {jbg~lxjb| {jwzl{j tai{~ ~lcj- Kgtldgbb|" ~aj dim~{ib u dag{~ ztj ~aj u{ikgklbl~| valda lt ~aj

    mzckj{ ih njhjd~lxj tgcubj !jblflkbj, nlxlnjn k| ~aj mzckj{ ih tgcubjt- Z~lblg~lim ih T~g~lt~ldgb

    U{idjtt Dim~{ib !TUD, ~g`j ~aj cit~ lcui{~gm~ uitl~lim lm ~aj dicugm|&t iuj{g~limt" l~t dgztjn

    ih imj lcui{~gm~ jbjcjm~ ih cinj{m wzgbl~| cgmgfjcjm~ lt cg`lmf njdltlimt kgtjn im ~aj ng~g

    !hgd~t, gmn mi~ kgtjn im ~aj iulmlim- TUD agt ~aj gklbl~| ~i njtd{lkj gbb hi{ct ih njxlg~lim )

    nltd{jugmd| gmn gbti ~i dimhi{c ~i t~gmng{nt !u{inzd~" u{idjtt i{ t|t~jc,- TUD lt ztjhzb ~i

    lnjm~lh| u{ikbjct i{ zmztzgb jxjm~t" ti ~ag~ guu{iu{lg~j gd~lim dgm kj ~g`jm ~i dim~{ib ~aj dz{{jm~

    u{idjtt uj{hi{cgmdj" gmn u{jnld~ hz~z{j uj{hi{cgmdj gmn gbti ~i {jdiccjmn di{{jd~lxj gd~lim gt

    mjdjttg{|- Lm ~alt ng~g u{idjttlmf" ~aj jwzlucjm~ lt dim~{ib u dag{~t" Ug{j~i nlgf{gc" Dgztj gmn

    Jhhjd~ Nlgf{gc" gmn gttlt~jn k| ~aj ng~gkgtj lm i{nj{ ~i hi{c ticj ~|uj gmn gcizm~ ih

    lmhi{cg~lim gt vjbb gt ~aj dgztjt ih njhjd~lxj u{inzd~-

    ^aj u{inzd~lim u{idjtt valda nimj k|- GF[IMJTLG Lm`gkg ~jdamldgb {zkkj{ nlxltlim gmgb|jt

    gmn taiv ~ag~ l~t iddz{{jn iz~ ih dim~{ib gmn ticj ih ~aj dgztjt lt ~aj hgd~i{ ih ~aj cgdalmj"

    azcgm" jmxl{imcjm~gb gmn {gv cg~j{lgbt- ^aj ~|ujt ih njhjd~t ~ag~ ih~jm iddz{ lm ~aj u{inzd~lim

    u{idjtt ih ~alt ngcuj{ dag{ltcg g{j 814td{g~dajn" 411 kzkkbjt" ;41 ~i{mt gmn ag{n dgbdzbg~jn ~i

    ;:> uljdjt- ^aj tih~vg{j valda ztjn ~i dgbdzbg~j ~alt ng~g lt ~aj clml#~gk gmn Ct- Jqdjb lt ztjn

    ~i cg`j gm guujg{gmdj zmtzl~gkbj wzgbl~| dim~{ib dag{~t gmn ug{j~i nlgf{gct nltubg|-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    5/84

    H{ic ~aj u{idjttlmf gmn gmgb|tlt im ~aj u{inzd~lim u{idjtt ngcuj{ dag{ltcg lm U^-

    GF[IMJTLG Lm`gkg ~jdamldgb {zkkj{ nlxltlim taivt ~ag~ ~aj{j g{j t~lbb njhjd~t u{inzd~t valbj

    lm u{inzd~lim ~lcj" ti ~aj dicugm| czt~ {jvi{` ~i {jugl{ ~aj njhjd~lxj u{inzd~- Ng~gkgtj agt

    cgm| xg{lizt hzmd~limt" ticj ih ~ajc g{j ~i lmhi{c gmn t~i{j ng~g lm ~aj bgt~ cim~a ti ~aj

    dicugm| dgm lcu{ixj ~aj dicugm| wzgbl~| gmn u{inzd~ wzgbl~| gt vjbb-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    6/84

    xll

    Ngh~g{ Ltl

    Bjckg{ Ujmfjtgagm ----------------------------------------------------------------------------------------- l

    Bjckg{ Uj{zm~z`gm ---------------------------------------------------------------------------------------- ll

    Gkt~{g` -------------------------------------------------------------------------------------------------------------- lll

    @g~g ujmfgm~g{ ------------------------------------------------------------------------------------------------- x

    Ngh~g{ Ltl ----------------------------------------------------------------------------------------------------------- xll

    Ngh~g{ gkjb ----------------------------------------------------------------------------------------------------- lq

    Ngh~g{ Fgckg{ ------------------------------------------------------------------------------------------------- q

    Kgk 7 Ujmngazbzgm ------------------------------------------------------------------------------------------ 7

    7-7- Bg~g{ Kjbg`gmf Cgtgbga ------------------------------------------------------------------- 77-;- Lnjm~lhl`gtl Cgtgbga ------------------------------------------------------------------------- :7-4- ^zozgm Ujmjbl~lgm ----------------------------------------------------------------------------- :7->- Ujckg~gtgm Cgtgbga ----------------------------------------------------------------------- 87-: Tlt~jcg~l`g Ujmzbltgm ---------------------------------------------------------------------- 8

    Kgk ; Bgmngtggm ^ji{l ----------------------------------------------------------------------------------- 1

    ;-7- Ujmfjmngblgm @zgbl~gt ----------------------------------------------------------------------- 1

    ;-7-7- Njhlmltl @zgbl~gt ----------------------------------------------------------------------

    ;-7-;- Njhlmltl Tlt~jc Ujmfjmngblgm @zgbl~gt

    1

    7:

    ;-;- T~g~lt~ldgb U{idjtt Dim~{ib !TUD, ----------------------------------------------------- 76

    ;-;-7- Uj~g @im~{ib ----------------------------------------------------------------------------- 75

    4-;-:- Gmgbltlt ------------------------------------------------------------------------------------ >5

    4-;-8- @jtlcuzbgm ngm Tg{gm ------------------------------------------------------------ >5

    Kgk > Ujmfzcuzbgm Ng~g ngm Ujmfibgagm Ng~g ------------------------------------------ >;

    >-7- Ujmfzcuzbgm Ng~g ----------------------------------------------------------------------------- >;

    >-7-7- Tjog{ga tlmf`g~ uj{ztgaggm ------------------------------------------------------ >;

    >-7-;- Tzckj{ ng|g ---------------------------------------------------------------------------- >8

    >-7-4- U{inz` Ngcuj{ @g{ltcg --------------------------------------------------------- >-7->- Ng~g U{inz`tl -------------------------------------------------------------------------- :7

    >-;- Ujmfibgagm Ng~g ----------------------------------------------------------------------------- :4

    >-;-7- Ujmfibgagm Ng~g Njmfgm Cjmffzmg`gm Cj~inj u ---------------- :4

    >-;-;- Ujmfibgagm Ng~g Njmfgm Cjmffzmg`gm Cj~inj Ug{j~i ------ :1

    >-;-4- Ujmfibgagm Ng~g Njmfgm Cjmffzmg`gm Cj~inj Hlta Kimj

    !Tjkgk# G`lkg~, ------------------------------------------------------------------------ 87

    >-;->- Ng~kgtj ----------------------------------------------------------------------------------- 8;

    Kgk : Gmgbltg ---------------------------------------------------------------------------------------------------- 86

    :-7- Ozcbga Dgdg~ U{inz` Ngcuj{ @g{ltcg --------------------------------- 81:-7- Hg`~i{ hg`~i{ dgdg~ ugng U{inz` Ngcuj{ @g{ltcg ------------ 81:-4- Ojmlt Dgdg~ |gmf Tj{lmf ^j{ognl ugng U{itjt U{inz`tl U{inz`

    Ngcuj{ @g{ltcg ------------------------------------------------------------------- 65

    :->- Cgmhgg~ Ujmfjmngblgm Cz~z Ngm @zgbl~gt ------------------------------ 65:-:- Ng~kgtj --------------------------------------------------------------------------------- 67

    Kgk 8 @jtlcuzbgm ngm Tg{gm ------------------------------------------------------------------------- 6;

    8-7- @jtlcuzbgm ------------------------------------------------------------------------------- 6;

    8-;- Tg{gm ----------------------------------------------------------------------------------------- 64

    Ngh~g{ Uzt~g`g

    Bgcul{gm

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    8/84

    q

    Ngh~g{ Fgckg{

    Fgckg{ ;-7- @zgbl~gt Cjcuj{kgl`l @jcgcuzgm Cj{gla Bgkg -------------- 77

    Fgckg{ ;-;- Cinjb Tlt~jc Ujmfjmngblgm U{itjt ----------------------------------- 76

    Fgckg{ ;-4- F{ghl` Ujmfjmngbl @zgbl~gt T~g~lt~l` ! Dim~{ib Dag{~ ,

    ---------------------------------------------------------------------------------------- ;7

    Fgckg{ 4-7- Hbiv Dag{~Ujcjdgagm Cgtgbga --------------------------------------------- 41

    Fgckg{ >-7- U{inz` Ngcuj{ @g{ltcg --------------------------------------------------------- :5

    Fgckg{ >-;- U{itjt Iu{gtl Dag{~Ngcuj{ @g{ltcg !IUD, ------------------------- :5

    Fgckg{ >-4- Nlgf{gc @im~{ib u !Dim~{ib u Dag{~, ------------------------------------- :8

    Fgckg{ >->- Nlgf{gc @im~{ib u !Dim~{ib u Dag{~, [jxltl -------------------------- :1

    Fgckg{ >-:- Nlgf{gc Ug{j~i ------------------------------------------------------------------------ 85

    Fgckg{ >-8- Nlgf{gc tjkgk#g`lkg~ -------------------------------------------------------------- 87

    Fgckg{ >-6- Ulblagm Ujcg`gl ----------------------------------------------------------------------- 84

    Fgckg{ >--1- Ujmjbztz{gm Ojmlt Dgdg~ ---------------------------------------------------------- 8>

    Fgckg{ >-75- Ujmjbztz{gm Ojmlt Dgdg~ \gmf Nl~jcz`gm ------------------------------ 8>

    Fgckg{ >-77- Ozcbga @j{ztg`gm Ngm Ujm|jkgk Dgdg~ --------------------------------- 8:

    Fgckg{ >-7;- [j`gcgm \gmf g`gm Nlgmgbltlt ----------------------------------------------- 8:

    Fgckg{ >-74- Ujmojbgtgm Tlt~jc ------------------------------------------------------------------- 88

    Fgckg{ >-7> Ujmojbgtgm Tlt~jc ------------------------------------------------------------------- 88

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    9/84

    lq

    Ngh~g{ ^gkjb

    ^gkjb >-7 Uj{linj ujmnl{lgm U^ Gfimjlg Nlxltl Lmnzt~{l ^j`ml` @g{j~ Lm`gkg ----------- >4

    ^gkjb >-;- Ng~g U{inz`tl ngm Ng~g Ojmlt Dgdg~ Ngcuj{ @g{ltcg-------------------------------- :6

    ^gkjb >-4- Uj{al~zmfgm Zm~z` Kgfgm \gmf Nl ^ibg` --------------------------------------------------- :4

    ^gkjb >->- Agtlb Uj{al~zmfgm Kgfgm \gmf Nl ^ibg` ----------------------------------------------------- :>

    ^gkbj >-:- Agtlb Uj{al~zmfgm Kgfgm \gmf Nl ^ibg` ![jxltl, --------------------------------------- :8

    ^gkbj >-8- Ng~g Ojmlt Dgdg~ Ngm Ozcbga Dgdg~ u{inz` Ngcuj{ @g{ltcg ------------------- :-6- Agtlb Uj{al~zmfgm Nlgf{gc Ug{j~i -------------------------------------------------------------- :-1- @bg{lhl`gtl @j{ztg`gm Ngcuj{ @g{ltcg ------------------------------------------------------ 85

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    10/84

    7

    Kgk 7

    Ujmngazbzgm

    7-7-Bg~g{ Kjbg`gmf CgtgbgaNgbgc j{g fbikgbltgtl tj`g{gmf lml ~jbga ~j{ognl `jdjmnj{zmfgm ujmfjckgmfgm

    u{inz` |gmf bjkla kj{`zgbl~gt njmfgm ag{fg |gmf {jbg~lh bjkla cz{ga tjkgfgl

    uj{zkgagm |gmf kjfl~z djug~ ngbgc klngmf ~j`mibifl ngm lmhi{cgtl- Tlt~jc

    iuj{gtl uj{ztgaggm tgmfg~ nl~zm~z~ zm~z` cjmognl zmffzb ngbgc ng|g tglmf ngm

    `zgbl~gt u{inz`- Zm~z` l~z" uj{ztgaggm uj{bz cjbg`z`gm ujmfjmngblgm `zgbl~gt

    kgagm kg`z" u{itjt u{inz`tl" cgzuzm u{inz` g`al{m|g- Njmfgm nl~j{gu`gmm|g

    ujmfjmngblgm zgbl~gt nlag{gu`gm g`gm nluj{ibja iz~uz~|gmf kj{`zgbl~gt ~lmffl-

    Hg`~i{ ujm~lmf ngbgc uj{tglmfgm lmnzt~{l lml gngbga `zgbl~gt ngm cz~z u{inz`"

    ag{fg" og{lmfgm nlt~{lkztl" ngm ozfg bi|gbl~gt `imtzcjm- Nl ~jmfga uj{tglmfgm |gmf

    `j~g~ uj{ztgaggm ngbgc cjcu{inz`tl tzg~z u{inz` ag{zt bjkla cjmogfg

    `jt~gklbgm `zgbl~gt u{inz`" bi|gbl~gt `imtzcjm ngm cjckzg~ og{lmfgm nlt~{lkztl

    |gmf bzgt cj{zug`gm hi`zt uj{ag~lgm ngbgc `jflg~gmm|g- Ng{l czbgl uj{g`l~gm

    almffg tlgu nl`l{lc u{inz` ~jbga cjbgbzl kjkj{gug ~gagugm u{itjt lmtuj`tl"

    ujmfgvgtgm `zgbl~gt ugng blml u{inz` tgcugl g`al{ hlmgb lmtuj`~lim |gmf

    cjm|g~g`gm u{inz` tlgu nl`l{lc `j `imtzcjm-

    @zgbl~gt u{inz` cjcuzm|gl jhj` bgmftzmf ngm ~j{zt cjmj{zt ~jagngu ujmngug~gm

    lmxjt~gtl" `zgbl~gt u{inz` g`gm kj{g`lkg~ ~lng` agm|g ugng {juz~gtl ngm lcgfj"

    ~j~gul ozfg ~gmffzmf ogvgk u{inztjm ~j{agngu ulag` bglm" klg|g" ngm

    u{inz`~lxl~gtm|g- @imtzcjm cjcgmngmf `zgbl~gt ngm cz~z klgtgm|g ng{l tltl

    ~gculbgm" ujmffzmggm" ngm `jgmngbgm u{inz` njmfgm `jtjtzglgm u{inz` njmfgm

    hzmftlm|g-

    Tj~lgu `jflg~gm u{inz`tl ngm ozgb kjbl" cjmzm~z~ gngm|g ogclmgm `zgbl~gt-

    Ogclmgm `zgbl~gt kj{`gl~gm njmfgm tjbz{za {gmfj u{inz`tl" nlczbgl ng{l njtglm

    u{inz`tl" nlbgmoz~`gm njmfgm u{itjt ~{gmthi{cgtl" ngm ujckj{lgm bg|gmgm- Njmfgm

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    11/84

    ;

    gngm|g ogclmgm `zgbl~gt" u{inztjm nl~zm~z~ zm~z` cjbg`z`gm ujmfjmngblgm

    `zgbl~gt- Ujmfjmngblgm `zgbl~gt tjkgfgl kjm~z` uj{jmdgmggm ~j`mlt ngm `jflg~gm

    iuj{gtlimgb ag{zt ngug~ cjmogclm ujmdguglgm cz~z |gmf nl`jajmng`l-

    Ujmfjmngblgm `zgbl~gt ng{l tzg~z u{inz` cj{zug`gm tzg~z `g{g`~j{lt~l` ngtg{ ng{l

    lmnzt~{l cinj{m" tjkgk ugng ngtg{m|g `zgbl~gt bjkla z~gcg kgfl ug{g `imtzcjm-

    Kgagm" cjtlm ngm ~jmgfg `j{og `g{|gvgm g`gm cjcujmfg{zal agtlb `zgbl~gt

    u{inz` |gmf cg`tlcgb ngm |gmf nllmflm`gm ibja uj{ztgaggm ngm `imtzcjm-

    Ngbgc {gmf`g cjmogfg `j`imtlt~jmtlgm cz~z tzg~z u{inz` uj{bz nlbg`z`gm tzg~z

    ztgag zm~z` cjmlmf`g~`gm uj{hi{cgmtl `zgbl~gt" ~lng` agm|g cjbgbzl lmtuj`tl

    ~j~gul ozfg cjbgbzl ujmfjmngblgm zgbl~gt-

    ^lmfflm|g uj{clm~ggm tzg~z u{inz` ngm `imtzcjm ~j{agngu ulag` u{inztjm g`gm

    tjbgbz cjcg`tg ulag` u{inztjm zm~z` cjcjmzal `jkz~zagm ng{l ulag` `imtzcjm

    ~j{tjkz~- Agb tjuj{~l lml nl{gtg`gm uzbg ibja U^- GF[IMJTLG LM@GKG nlxltl

    lmnzt~{l ~j`ml `g{j~ lm`gkg |gl~z uj{ztgaggm |gmf kj{fj{g` ngbgc klngmf

    lmnzt~{l `g{j~ |gmf ngbgc kjkj{gug ~gazm ~j{g`al{ ~jbga kj{zug|g cjbjmf`gul

    bgki{g~i{lzc ujmfzolgmm|g njmfgm kjkj{gug cjtlm zol zm~z` ngug~ cjcjmzal

    t~gmng{ cz~z |gmf nlag{gu`gm" ngm tjdg{g ~j{zt cjmj{zt tjbgbz kj{zug|g

    cjmlmf`g~`gm `zgbl~gt ngm cz~z u{inz` |gmf tjtzgl njmfgm `jkz~zagm ugtg{-

    Kg{gmf ~j`ml` `g{j~ agtlb u{inz`tl lm`gkg tjogbgm njmfgm uj{`jckgmfgm ~j`mibifl

    u{itjt u{inz`tl" tjbgbz cjcuj{ag~l`gm kjkj{gug gtuj` u{inz`tl tjuj{~l?

    Gtuj` Cg~j{lgb Gtuj` Hltl`g

    Gtuj` @lclg Gtuj` Cj`gml` Gtuj` njtglm){j`g|gtg

    Ngbgc cjcjmzal kj{kgfgl ojmlt `jk~zagm `g{j~" uj{ztgagm LM@GKG tgmfg~

    hbj`tlkjb" tjczg uj{clm~ggm `icuimjm `g{j~ ng{l ujbgmffgm tjngug~ czmf`lm

    nlujmzal zm~z` cjmzal tujtlhl`gtl u{inz` ngcuj{ |gmf nllmflm`gm ibja u{inztjm

    ngm fzmg cjmlmf`g~`gm `zgbl~gt ng{l u{inz` ngcuj{ tjmnl{l- Uj{ztgagm LM@GKG

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    12/84

    4

    ozfg cjclbl`l t~gh ngm ug{g gabl |gmf tznga kj{ujmfgbgcgm ngbgc

    cjchi{czbgtl`gm `g{j~ kgl` |gmf nlkz~za`gm {z~lm" cgzuzm zm~z` u{inz`#u{inz`

    tujtlgb" g~gzuzm uj{clm~ggm `aztzt- @icuim `g{j~ ngug~ nlkzg~ tjtzgl njmfgm

    hi{czbgtl |gmf nlkz~za`gm ujbgmffgm tjuj{~l `g{j~ xzbg`mlt" `g{j~ tlbldim g~gzuzm

    ngcuj{ nl`j{og`gm tjtzgl njmfgm `{l~j{lg agtlb g`al{ |gmf nlkz~za`gm g~gz

    nlag{gu`gm ibja ujcjtgm-

    Ngcuj{ g~gz ~{icib cj{zug`gm tgbga tg~z tug{j ug{~tjczg ci~i{ |gmf kj{hzmftl

    tjkgfgl kgm~gbgm gm~g{g ~{icib ngm nznz`gm fl{ ngm {gm~gl- Ol`g tug{j ug{~ lml

    cjmfgbgcl `j{ztg`gm" g`gm ~j{gtg ugng bgoz `jmng{ggm |gmf ~lng` mi{cgb ngm

    cjmfz{gfl `jm|gcgm kj{`jmng{g" nlgm~g{gm|g fj{g` {gm~gl njmfgm kgm |gmf ~lng`

    tlm`{im" ujulmngagm flfl |gmf cjm|jm~g` ugng kgm ci~i{ |gmf ikbg` ngm bglm#

    bglm- Cgtgbga ~j{tjkz~ ngug~ nlg~gtl njmfgmcjmffgm~l ngcuj{ g~gz `g{j~ ~{icib-

    Hg`~i{ `zgbl~gt ng{l u{inz` |gmf cjmognl hg`~i{ ujmjm~z `jkj{agtlbgm nl~j{lcgm|g

    tzg~z u{inz` ibja dit~zcj{ ~jm~zm|g cjmognl uj{~lckgmfgm `imtzcjm ngbgc

    cjmf`imtzctl tzg~z u{inz`- Mgczm kjtg{m|g ozcbga u{inz` |gmf nlagtlb`gm

    kjbzc cjmognl`gm tzg~z ogclmgm kgm|g`m|g u{inz` |gmf nlagtlb`gm cjcuzm|gl

    `zgbl~gt |gmf tjkgmnlmf- U{inz` ngcuj{ `g{ltcg lml nlu{inz`tl zm~z` cjcjmzal

    tgbga tg~z tug{j ug{~ci~i{-

    Ngbgc u{itjt u{inz`tl ngcug{ lml nlkz~za`gm `icuim `g{j~ ulblagm ngm kgfzt

    ~gul tj{lmf tj`gbl ~j{ognl `jfgfgbgm ngbgc u{inz`tl ngcuj{ lml" kga`gm ngbgc

    agtlb g`al{ u{inz`tl" ~j{z~gcg ~j{blag~ ngbgc kjm~z` dgdg~ ngm cjmfz{gmfl `zgbl~gt

    u{inz` ngcuj{ `g{ltcg |gmf nltjkgk`gm ibja kjkj{gug hg`~i{ tjuj{~l blmf`zmfgm"TNC" cjtlm" ngm kgagm kg`z- Tjalmffg njmfgm njcl`lggm U^- GF[IMJTLG

    LM@GKG cjcj{bz`gm nl~j`tl ngm ujmgmfgmgm nlml ngbgc u{inz`tl ngcuj{

    `g{ltcg zm~z` cjmdgugl `zgbl~gt u{inz` |gmf tjtzgl njmfgm `jkz~zagm- Cg`g

    ng{l l~z nluj{bz`gm ujmfjmngblgm `zgbl~gt u{inz` ngbgc u{inz`tl ngcug{ `g{ltcg"

    zm~z` cjmfz{gmfl u{inz` dgdg~-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    13/84

    >

    Ujmjbl~lgm lml nlbg`z`gm zm~z` cjmfj~gazl tjogza cgmg u{inz` |gmf nlagtlb`gm

    ibja ulag` uj{ztgaggm tjtzgl njmfgm tujtlhl`gtl |gmf ~jbga nl~j~gu`gm kgl` ibja

    `imtzcjm cgzuzm ibja ulag` uj{ztgaggm tjmnl{l- Gnguzm cj~inj |gmf

    nlfzmg`gm zm~z` cjmfz`z{ `jcgcuzgm u{itjt u{inz`tl ng{l u{itjt ujckzg~gm

    nzcuj{ `g{ltcg gngbga T~g~lt~ld U{idjtt Dim~{ib- Ujmfjmngblgm U{itjt tjdg{g

    T~g~lt~l` !T~g~lt~ldgb U{idjtt Dim~{ib, njmfgm cjmffzmg`gm Dim~{ib Dag{~ !Uj~g

    `jmngbl,- Uj~g `jmngbl uj{~gcg `gbl nl~jcz`gm ibja N{- Vgb~j{ Tajvag{~" |gmf

    `jcznlgm tjdg{g djug~ nlfzmg`gm tjkgfgl ojckg~gm gm~g{g `imnltl g`gnjclt nl

    bgki{g~i{lzc cjmzoz `jugng nzmlg u{inz`tl tjtzmffzam|g-

    Ugng j{g 65#gm" Ojugmf kj{ztgag zm~z` cgtz` `j ugtg{ nzmlg njmfgm cjckgvg

    `zgbl~gt ~lmffl- ^j{m|g~g tj~jbga nllmxjt~lfgtl" nl~jcz`gm kgavg ujmdguglgm ngm

    ujmfjmngblgm `zgbl~gt ag{zt nlngtg{l ibja ujmffzmggm TUD- Ugng j{g tjbgmoz~m|g

    Ojugmf cjmffzmg`gm NIJ !Njtlfm Ih Jquj{lcjm~, zm~z` cjmlmf`g~`gm ngm

    cjmogfg `zgbl~gt agtlb u{inz`tlm|g- Mgczm" tjfgbg ztgag bgmoz~gm |gmf

    nlogbgm`gm ~j{tjkz~" tjczg ~j~gu cjmngtg{`gm nl{l `jugng ujmfzgtggm ngm

    ujmj{gugm TUD" |gmf nlogbgm`gm czbgl ng{l ~lmf`g~ uj`j{og almffg `j gmgbltg ngm

    u{if{gc uj{kgl`gmm|g" agb ~j{tjkz~ |gmf cjmognl ngtg{ ngbgc ujmjbl~lggm lml-

    Nl ngbgc TUD" u{itjt jxgbzgtl ngm gmgbltg nlkgfl nzg kj{ngtg{`gm ng{l nzg

    `g{g`~j{lt~l` `zgbl~gt |gl~z g~{lkz~ ngm xg{lgkjb- Zm~z` `g{g`~j{lt~l` `zgbl~gt

    g~{lkz~ nlfzmg`gm uj~g `jmngbl U |gmf tjbgmoz~m|g nlbg`z`gm gmgbltg hg`~i{

    u{inz`tl cjmffzmg`gm nlgf{gc ug{j~i tj{~g nlgf{gc tjkgk#g`lkg~- @jnzg

    nlgf{gc ~j{tjkz~ kj{fzmg zm~z` cjmdg{l tzckj{#tzckj{ ujm|jkgk ng{l

    `j~lng`tjtzglgm u{inz` ~j{agngu tujtlhl`gtl |gmf ~jbga nl~j~gu`gm- Ujbg`tgmggmuj{kgl`gm nlbg`tgmg`gm ugng kgflgm u{inz`tl" tgbga tg~zm|g lgbga njmfgm cjmogfg

    `imnltl u{inz`tl ngcuj{ `g{ltcg |gmf ngug~ cjmdjfga u{inz` Ngcuj{ ng{l

    dgdg~ |gmf ~j{ognl-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    14/84

    :

    Ng{l z{glgm nl g~gt" ngug~ nl{zczt`gm uj{zcztgm cgtgbga tjkgfgl kj{l`z~?

    Ujmfjmngblgm @zgbl~gt njmfgm Cjmffzmg`gm Cj~inj T~g~lt~ldgb U{idjtt

    Dim~{ib !TUD, Fzmg Lmhi{cgtl Cgmgojcjm ugng ^lmf`g~gm Cz~z U{inz`

    Ngcuj{ @g{ltcg nl U^- Gf{imjtlg Lm`gkg-

    7-;- Lnjm~lhl`gtl CgtgbgaKj{ngtg{`gm bg~g{ kjbg`gmf nlg~gt" cg`g ugng ngtg{m|g uj{ztgaggm ag{zt

    cjmlmf`g~`gm ujmfjmngblgm `zgbl~gt u{inz` ~j{z~gcg ugng u{inz` ngcuj{

    `g{ltcg" tjkgfgl kjm~z` uj{jmdgmggm ~j`mlt cgzuzm `jflg~gm iuj{gtlimgb ag{zt

    ngug~ cjmogclm ujmdguglgm cz~z |gmf nl`jajmng`l- Ujmfjmngblgm `zgbl~gt

    tjkgfgl kjm~z` uj{jmdgmggm ~j`mlt cgzuzm `jflg~gm iuj{gtlimgb ag{zt ngug~

    cjmogclm ujmdguglgm cz~z |gmf nl`jajmng`l ibja `imtzcjm- @imtzcjm

    cjmflmflm`gm ogclmgm `zgbl~gt u{inz` ng{l kjkj{gug tjfl czbgl ng{l njtglm

    u{inz`" `jfzmggm u{inz`" hzmftl u{inz` ngm ujbg|gmgm-

    Kj{ngtg{`gm uj{cgtgbgagm nlg~gt cg`g ujmzblt cjmfjcz`g`gm {zcztgm cgtgbga

    gug`ga njmfgm gngm|g ujmj{gugm ujmfjmngblgm `zgbl~gt njmfgm cjmffzmg`gm

    ~lfg ujmnj`g~gm cj~inj |gl~z kgfgm `jmngbl u" nlgf{gc ug{j~i" nlgf{gc tjkgk#

    g`lkg~" ngm ng~gkgtj tjkgfgl kjm~z` lmhi{cgtl- Gnguzm uj{zcztgm ng{l cgtgbga

    kgfl tl ujmzblt gngbga?

    7- Gug`ga ujmfjmngblgm `zgbl~gt u{inz` tznga kj{ogbgm njmfgm kgl` ngmkj{gng ngbgc `jmngbl9

    ;- Ojmlt#ojmlt dgdg~ gug |gmf tj{lmf ~j{ognl ugng tj~lgu u{itjt ujckzg~gmu{inz`9

    4-

    Hg`~i{ ujm|jkgk gug |gmf cjckzg~ u{inz` `j{ztg`gm9>- Tjkj{gug kjtg{`ga ozcbga dgdg~ u{inz` |gmf ~j{ognl9:- Kgfglcgmg kjm~z` lmhi{cgtl ojmlt dgdg~ ngm `zgbl~gt9

    7-4- ^zozgm Ujmjbl~lgm^zozgm ujmjbl~lgm njmfgm cjmfgdz ugng uj{zcztgm cgtgbga |gl~z zm~z`

    cjmfjxgbzgtl ngm cjmlmf`g~`gm `zgbl~gt u{inz` |gmf nlu{inz`tl ibja uj{ztgaggm

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    15/84

    8

    U^- GF[IMJTLG LM@GKG tjalmffg cjcuj{ibja `zgbl~gt |gmf cjczgt`gm

    uj{ztgaggm ngm cjcgmog`gm ug{g `imtzcjm-

    7- Cjmjfj~gazl `jgnggm ng~g `zgbl~gt t~g~lt~l` ugng uj~g `im~{ib u-;- Cjmfj~gazl ojml dgdg~ u{inz` |gmf tj{lmf ~j{ognl-4- Cjmjm~z`gm hg`~i{ ujm|jkgk dgdg~ ng{l tzg~z u{inz`->- Cjmfj~gazl ozcbga dgdg~ tzg~z u{inz` |gmf nl u{inz`tl-:- Cjmflmhi{cgtl`gm ojmlt dgdg~ ngbgc kjm~z`ng~gkgtj-

    7->- Ujckg~gtgm CgtgbgaNgbgc cjcuj{cznga ujm|jbjtglgm cgtgbga" cg`g ugng ujmjbl~lgm lml ~j{ngug~

    ujckg~gtgm cgtgbga" |g`ml?

    7- ^jcug~ ujmjbl~lgm nlbg`z`gm nl U^- GF[IMJTLG LM@GKG-;- Ujmjbl~lgm nlbg`z`gm nl kgflgm njug{~jcjm u{inz`tl kj{ngtg{`gm k|

    u{idjtt njmfgm ujmjbl~lgm `j~l`g u{itjt u{inz`tl tjngmf kj{ogbgm-

    4- Ujmjbl~lgm nlbg`z`gm nlkgflgm njug{~jcjm ujm|lcugmgm g~gz fzngmfkg{gmf ognl-

    >- Ujmjbl~l agm|g cjmjbl~l agm|g tg~z u{inz` |gl~z u{inz` ngcuj{ `g{ltcg-

    7-: Tlt~jcg~l`g UjmzbltgmGfg{ ngug~ cjbg`z`gm ujmjbl~lgm tjdg{g ~j{uj{lmdl ngm tlt~jcg~lt njmfgm cg`tzn

    zm~z` cjcuj{cznga `jg{ga ujmgbg{gm cgtgbga" ujmjbl~l cjm|ztzm tlt~jcg~l`g

    ujmzbltgm tjkgfgl kj{l`z~?

    Kgk 7 Ujmngazbzgm-

    Kj{ltl`gm fgckg{gm zczc ~jm~gmf ujmjbl~lgm nl U^- GF[IMJTLG

    LM@GKG" |gmf nlngbgcm|g ~j{ngug~ bg~g{ kjbg`gmf cgtgbga" lnjm~lhl`gtlcgtgbga" ~zozgm ujmjbl~lgm" ujckg~gtgm cgtgbga" cgmhgg~ ngm cj~inj

    ujmjbl~lgm" tj{~g tlt~jcg~l`g ujmzbltgm-

    Kgk ; Bgmngtgm ^ji{l-

    Kj{ltl`gm ~jm~gmf ujmfgm~g{ ~ji{l ng{l ujmjbl~lgm lml `aztztm|g nlklngmf

    tlt~jc u{inz`tl-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    16/84

    6

    Kgk 4 Cj~inibifl Ujcjdgagm Cgtgbga-

    Cjmfz{gl`gm bgmf`ga#bgmf`ga cjmfjmgl `j{gmf`g ujmjbl~lgm kj{zug

    hbivdg{~tj{~g ujmojbgtgmm|g" ng{l gvgb tgcugl g`al{-

    Kgk > Ujmfzcuzbgm Ngm Ujmfibgagm Ng~g-

    Kj{ltl`gm ng~g#ng~g |gmf nluj{bz`gm ngbgc cjmdgugl ~zozgm ujmjbl~lgm

    tj{~g cjbg`z`gm ujmfibgagm ~j{agngu ng~g#ng~g" tjtzgl njmfgm cj~inj

    |gmf nlfzmg`gm-

    Kgk : Gmgbltlt-

    Cjckgagt ~jm~gmf gmgbltlt ~j{agngu agtlb ng{l ujmfibgagm ng~g |gmf

    ~jbga nlbg`z`gm-

    Kgk 8 @jtlcuzbgm Ngm Tg{gm-

    Cj{zug`gm tzg~z kjm~z` `jtlcuzbgm ng{l agtlb gmgbltlt ~j{agngu

    ujmfibgagm ng~g tj{~g nltjtzgl`gm njmfgm ~zozgm gvgb" ngm kj{ltl`gm

    ~jm~gmf tg{gm#tg{gm cjmfjmgl ujmjbl~lgm ~j{tjkz~-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    17/84

    1

    Kgk ;

    Bgmngtggm ^ji{l

    ;-7- Ujmfjmngblgm @zgbl~gt

    ;-7-7- Njhlmltl @zgbl~gt

    Lt~lbga `zgbl~gt cjclbl`l kgm|g` tj`gbl njhlmltl- Kj{l`z~ gngbga `zgbl~gt cjmz{z~

    kjkj{gug gabl?

    @zgbl~gt tjdg{g ~{gnltlimgb !Cim~ficj{|" 7, ngug~ nlg{~l`gm tjkgfgl tjtzg~z |gmf kj{azkzmfgm

    tnjmfgm tg~z g~gz bjkla `g{g`~j{lt~l` |gmf nlag{gu`gm ~j{ngug~ ngbgc tzg~z kg{gmf

    g~gz ogtg ~j{~jm~z- @g{g`~j{lt~l` `zgbl~gt nlkgfl cjmognl 4 ~luj !Da{lt~lmg" ;55>,"

    |gl~z Ualtldgb !dim~ia ugmogmf" kj{g~," tjmti{| !dim~ia {gtg" vg{mg," ngm ~lcj

    i{ljm~g~lim !dim~ia nz{gklbl~| |gl~z tjkj{gug bgcg u{inz` nlug`gl,- 1 nlcjmtl ng{l

    `zgbl~gt gngbga uj{hi{cgmdj" {jgblklbl~|" nz{gklbl~|" tj{xldjgklbl~|" gjt~aj~ldt"

    hjg~z{jt" uj{djlxjn wzgbl~|" ngm dichi{cgmdj ~i t~gmng{nt-

    @zgbl~gt ngug~ nlfibimf`gm `j ngbgc nzg `g~jfi{l !Da{lt~lmg" ;55>," |gl~z `zgbl~gt

    u{inz` ngm `zgbl~gt u{itjt- ^lmf`g~ `zgbl~gt ng{l tzg~z njtglm uinz` g`gm

    kj{kjng#kjng nltjtzgl`gm njmfgm tjfcjm ugtg{ |gmf lmflm nldgugl" ~zozgm gngbga

    zm~z` cjchi`zt`gm ugng uj{clm~ggm `imtzcjm !dzt~icj{ {jwzl{jcjm~t,-

    Tjcjm~g{g `zgbl~gt u{itjt ~zozgmm|g gngbga gfg{ uj{ztgaggm ngug~ cjmfagtlb`gm

    u{inz`)ogtg |gmf tjcuz{mg jj{i{#h{jj u{inzd~t, cjbgbzl ujmj{gugm ~i~gb wzgbl~|

    cgmgfjcjm~!^WC,-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    18/84

    ?

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    21/84

    7;

    k- [juz~gtl uj{ztgaggm? {juz~gtl uj{ztgaggm cjmfl`z~l {juz~gtl `zgbl~gt|gmfnlagtlb`gm- @zgbl~gt g`gm czmdzb kj{tgcggm njmfgm uj{tjutl

    cjmfjmgl u{inz` kg{z uj{ztgaggm" u{g`~j`#u{g`~j` ujmgmfgmgm ujfgvgl"

    ngm azkzmfgmm|g njmfgm ujcgti`-

    d- Uj{~gmffzmf ogvgkgm u{inz`? i{fgmltgtl cjclbl`l ~gmffzmf ogvgk |gmfkjtg{g~gt tjfgbg g`lkg~ ujcg`glgm kg{gmf cgzuzm ogtg-

    n- Lcubl`gtl lm~j{mgtlimgb? ngbgc j{g ~j`mibifl" `zgbl~gt cj{zug`gm uj{ag~lgmiuj{gtlimgb ngm lm~j{mgtlimgb- Gfg{ uj{ztgaggm ngm mjfg{g ngug~ kj{tglmf

    tjdg{g jhj`~lh ngbgc uj{j`imiclgm fbikgb" u{inz`m|g ag{zt cjcjmzal

    `zgbl~gt ngm ag{fg |gmf nllmflm`gm-

    @imtju `zgbl~gt ~jbga nlnjhlmltl`gm ug{g gabl ng{l kj{kgfgl tznz~ ugmngmf cgtlmf#

    cgtlmf- Mgczm njcl`lgm ~j{ngug~ uj{tgcggm |gmf ugng jtjmtlm|g cjmfg{ga

    ugng zug|g ujcjmzagm ag{gugm `imtzcjm- Ag{gugm `imtzcjm ~lng`bga `imt~gm

    ng{l vg`~z `j vg`~z" mgczm tjbgbz kj{zkga tjdg{g nlmgclt" tjalmffg gug |gmf

    cjmognl ag{gugm `imtzcjm ugng tgg~ tj`g{gmf lml czmf`lm ~lng` g`gm cjmognl

    ulblagm zm~z` cgtg |gmf g`gm ng~gmf ngm kj{g{~l uzbg kgavg u{inz` ngm ogtg |gmf

    kj{`zgbl~gt ugng tgg~ lml czmf`lm ~lng` kj{`zgbl~gt bgfl nl cgtg cjmng~gmf-

    ^olu~imi !;557, cjmojbgt`gm kgavg `zgbl~gt gngbga `imnltl nlmgclt |gmf

    kj{azkzmfgm njmfgm u{inz`" ogtg" cgmztlg" u{itjt |gmf cjcjmzal g~gz cjbjklal

    ag{gugm `imtzcjm- Ng{l njhlmltl lml ojbgt kgavg `zgbl~gt ~lng` tjcg~g#cg~g ~j{`gl~

    njmfgm u{inz` g`al{" mgczm njcl`lgm `zgbl~gt ozfg ~j{`gl~ njmfgm cz~z u{itjt"

    ~j{bjkla bgfl ngbgc lmnzt~{l ogtg |gmf cjmfjnjugm`gm cz~z lm~j{g`tl gm~g{g

    ujmffzmg ogtg njmfgm h{im~ blmj ihhldj{ |gmf cj{zug`gm zozmf ~ickg` ngbgc`zgbl~gt lmnzt~{l ogtg- Ng{l njhlmltl l~z ojbgt uzbg kgavg ujmffzmg ogtgbga |gmf

    ugblmf kj{ag` cjm|g~g`gm `zgbl~gt njmfgm cjckgmnlmf`gm gug |gmf ag{gu`gm

    njmfgm uj{tjutl cj{j`g tj~jbga cjmj{lcg ogtg ~j{tjkz~ !uj{djlxjn uj{hi{cgmdj,-

    ^WC gngbga ujmnj`g~gm cgmgojcjm ugng tzg~z i{fgmltgtl" kj{hi`zt ugng `zgbl~gt

    ngm nlngtg{`gm g~gt ug{~ltlugtl ng{l `jtjbz{zagm tzckj{ ng|g cgmztlg ngm

    nl~zoz`gm ugng `jtz`tjtgm ogmf`g ugmogmf cjbgbzl `juzgtgm ujbgmffgm ngm

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    22/84

    74

    cjckj{l`gm cgmhgg~ ugng gmffi~g i{fgmltgtl !tzckj{ ng|g cgmztlgm|g, ngm

    cgt|g{g`g~ ^WC ozfg nl~j{ojcga`gm tjkgfgl ujmnj`g~gm kj{i{ljm~gtl ujbgmffgm

    |gmf cjcuj{`jmgb gm uj{zkgagm cgmgojcjm |gmf tlt~jcg~l` ngm uj{kgl`gm ~j{zt

    cjmj{zt ~j{agngu u{itjt" u{inz`" ngm ujbg|gmgm tzg~z i{fgmltgtl- U{itjt ^WC

    cjclbl`l lmuz~ |gmf tujtlhl` !`jlmflmgm" `jkz~zagm" ngm ag{gugm ujbgmffgm,"

    cjm~{gmthi{cgtl !cjcu{itjt, lmuz~ ngbgc i{fgmltgtl zm~z` cjcu{inz`tl kg{gmf

    g~gz ogtg |gmf ugng flbl{gmm|g cjckj{l`gm `juzgtgm `jugng ujbgmffgm !iz~uz~,-

    ^zozgm z~gcg ^i~gb Wzgbl~| Cgmgfjcjm~ gngbga uj{kgl`gm cz~z ujbg|gmgm tjdg{g

    ~j{zt#cjmj{zt- Njmfgm njcl`lgm" ozfg Wzgbl~| Cgmgfjcjm~ tjmnl{l |gmf ag{zt

    nlbg`tgmg`gm tjdg{g ~j{zt#cjmj{zt- Tjog` ~gazm 7

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    23/84

    7>

    !ngug~ nlblag~," {jujg~gkbj !ngug~ nlbg`z`gm tjdg{g kj{zbgmf#zbgmf," ngm

    cjgtz{gkbj !ngug~ nlz`z{,-

    # G~g{lcgj Almtal~tz? kj{hi`zt ugng jhj` lm~gmflkbj ugng u{itjt ngmiu~lcltgtl ng{l jhj` ~j{tjkz~-

    # @gmtjl? cjmjbl~l dg{g ujmffzmggm u{inz` ibja `imtzcjm zm~z`ujmlmf`g~gm `zgbl~gtu{inz`l~ztjmnl{l-

    # Cl{|i`z~j`l Almtal~tz? cgmgojcjm ~g`~lt |gmf nlfzmg`gm ngbgc u{inz`|gmf tlgu zm~z` nluj{ngfgmf`gm- Ujmj{gugm ^i~gb Wzgbl~| Cgmgfjcjm~

    nluj{cznga ibja kjkj{gug ul{gm~l" |gmf tj{lmf nltjkz~ gbg~ ^WC-

    Gbg~#gbg~ lml cjckgm~z `l~g cjmfgmgbltlt ngm cjmfj{~l cgtgbga#cgtgbga tj{~g

    cjckgm~z cjckzg~ uj{jmdgmggm- Njbgugm gbg~ ^WC |gmf nlz{gl`gm gngbga

    tjkgfgl kj{l`z~?

    7- Dz{ga ujmngug~ !tzckgmf tg{gm, #K{glmt~i{clmfDz{ga ujmngug~ gngbga gbg~ uj{jmdgmggm |gmf ngug~ nlfzmg`gm zm~z`

    cjmfjckgmf`gm `{jg~lxl~gt `jbicui`- Dz{ga ujmngug~ nlug`gl" gm~g{g

    bglm zm~z` cjmjm~z`gm tjkgk#tjkgk |gmf czmf`lm ng{l tzg~z cgtgbga g~gz

    cj{jmdgmg`gm bgmf`ga#bgmf`ga tzg~z u{i|j`-

    ;- Nlgf{gc gbz{ !kgfgm g{zt u{itjt,Kgfgm g{zt u{itjt gngbga tg~z gbg~ uj{jmdgmggm ngm gmgbltlt |gmf

    nlfzmg`gm" gm~g{g bglm zm~z` cjm|ztzm fgckg{ u{itjt ~gagu njcl ~gagu

    zm~z` ~zozgm gmgbltlt" nlt`ztl" g~gz `iczml`gtl ngm cjmjcz`gm vlbg|ga#

    vlbg|gauj{kgl`gmngbgcu{itjt-

    4- Gmgbltlt TVI^Gmgbltlt TVI^ gngbga tzg~z gbg~ gmgbltlt |gmf nlfzmg`gm zm~z`cjmfgmgbltlt cgtgbga#cgtgbga njmfgm `j{gmf`g T~{jmf~at !`j`zg~gm,"

    Vjg`mjttjt !`jbjcgagm," Iuui{~zml~ljt !ujbzgmf," ngm ^a{jg~t

    !gmdgcgm,-

    >- [gm`lmf u{jhj{jmtlGbg~ lml cj{zug`gm tzg~z gbg~ lm~j{u{j~gtl |gmf ngug~ nlfzmg`gm zm~z`

    cjclbla fgfgtgm ngm ujcjdgagm cgtgbga nl gm~g{g kjkj{gug gb~j{mg~lh-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    24/84

    7:

    :- Gmgbltlt ~zbgmf l`gmGmgbltlt ~zbgmf l`gm !ozfg nl`jmgb tjkgfgl nlgf{gc tjkgk#g`lkg~,

    cj{zug`gm gbg~ gmgbltlt" gm~g{g bglm zm~z` cjmf`g~jfi{l`gm kj{kgfgl tjkgk

    ui~jmtlgb ng{l tzg~z cgtgbga ngm cjmfgmgbltlt gug |gmf tjtzmffzam|g

    ~j{ognl ngbgc tzg~z u{itjt-

    8- Ujmlbglgm {l~ltUjmlbglgm `{l~lt gngbga gbg~ Kgm~z gmgbltlt |gmf ngug~ nlfzmg`gm zm~z`

    cjcj{l`tg tj~lgu u{itjt cgmzhg`~z{" uj{g`l~gm" g~gz ogtg- Gbg~ lml

    cjckgm~z `l~g zm~z` cjcl`l{`gm gug`ga u{itjtl~z cjcgmf nlkz~za`gm"

    ~jug~" ngm gug`ga gng gb~j{mg~lh |gmf bjkla kgl`-

    6- Kjmdacg{ lmfKjmdacg{`lmf gngbga u{itjt ujmfzcuzbgm ngm gmgbltlt ng~g ng{l

    i{fgmltgtl `l~g ngm nlkgmnlmf`gm njmfgm `jgnggm nl ngbgc i{fgmltgtl bglm-

    Agtlb ng{l u{itjt lml g`gm cjmognl ug~i`gm zm~z` cjcuj{kgl`l i{fgmltgtl

    `l~g tjdg{g ~j{zt cjmj{zt- ^zozgm kjmdacg{`lmf gngbga kgfglcgmg

    i{fgmltgtl `l~g kltg nl`jckgmf`gm tjalmffg cjmognl |gmf ~j{kgl`-

    1- Nlgf{gc gmgbltg cjngm ng|g !klngmf `j`zg~gm,Nlgf{gc cjngm ng|g cj{zug`gm tzg~z gbg~ gmgbltlt |gmf ngug~ nlfzmg`gm"

    gm~g{g bglm zm~z` cjmflnjm~lhl`gtl kj{kgfgl `jmngbg ngbgc cjmdgugl tzg~z

    tgtg{gm ngm cjmflnjm~lhl`gtl kj{kgfgl-

    ;-7-;- Njhlmltl Tlt~jc Ujmfjmngblgm @zgbl~gt

    Tlt~jc ujmfjmngbglm `zgbl~gt !Da{lt~lmg" ;55>, nlg{~l`gm tjkgfgl `zcuzbgm ng{l

    ~j`ml` cgmojcjm ngm uj{gbg~gm#uj{gbg~gm |gmf nlfzmg`gm zm~z` cjmfg~z{"

    cjmfgvgtl" ngm cjmfjmngbl`gm tjczg bgmf`ga#bgmf`ga u{inz`tl ngbgc cjckzg~tzg~z u{inz` |gmf kj{`zgbl~gt ngm kj{ng|g tglmf ~lmffl- Tlt~jc `zgbl~gt ngug~

    nlujbgog{l njmfgm T~g~lt~ldgb Wzgbl~| Dim~{ib !TWD,- TWD ~j{kgfl ; |gl~z

    T~g~lt~ldgb U{idjtt Dim~{ib ngmJ`tuj{lcjm Njtltfm !JN,-

    Tjdg{g ~{gnltlimgb" ug{g ujckzg~ u{inz` !cgmzhg~{j{t, klgtgm|g cjbg`z`gm

    lmtuj`tl ~j{agngu u{inz` tj~gba u{inz` l~z tjbjtgl nlkzg~ njmfgm ogbgm cjm|i{~l{

    u{inz` |gmf kgl` ng{l |gmf ojbj` g~gz dgdg~" `jcznlgm cjmfj{og`gm zbgmf kgflgm#

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    25/84

    78

    kgflgm u{inz` |gmf dgdg~ l~z- Njmfgm njcl`lgm ujmfj{~lgm ~{gnltlimgb ~jm~gmf

    `imtju `zgbl~gt |gmf kj{hi`zt `jugng g`~lxl~gt lmtuj`tl zm~z` cmfdjfga

    bibitm|g u{inz`#u{inz` dgdg~ `j ~gmfgm ujbgmffgm- @jflg~gm lmtuj`tl lml

    nlugmngmf ng{l ujtuj`~lh t|t~jc `zgbl~gt u{inz` cinj{m gngbga tlg#tlg" `g{jmg

    cjckj{l`gm `im~{lktl `jugng ujmlmf`g~gm `zgbl~gt !wzgbl~| lcu{ixjcjm~,-

    Ugng cgtg tj`g{gmf" ujmfj{~lgm ng{l `imtju `zgbl~gt gngbga bjkla bzgt ng{l ugng

    tj`jng{ g`~lxl~gt lmtuj`tl |gmf cjmfgmngb`gm ugng t~{g~jfl ujmnj`~j`tlgm

    !t~{g~jf| ih nj~jd~lim,- Ujmfj{~lgm cinj{m ng{l `imtju `zgbl~gt gngbga

    cjckgmfzm tlt~jc `zgbl~gt cinj{m" |gmf tgbga tg~zm|g gngbga kji{ljm~gtl ugng

    t~{g~jfl ujmdjfgagm- Tgbga tg~z dl{l ng{l tlt~jc `zgbl~gt cinj{m gngbga g`~lxl~gt

    |gmf kj{i{ljm~gtl `jugng ~lmng`gm ngm ujmdjfgagm `j{ztg`gm" ngm kz`gm kj{hi`zt

    ugng zgug| zm~z` cjmnj~j`tl `j{ztg`gm tgog- @zgbl~gt cjbgbzl lmtuj`tl tgog ~lng`

    dz`zu ngm agb l~z ~j{bgbz cgagb- Cjt`luzm ~j~gu cjmognl uj{t|g{g~gm zm~z`

    cjbg`z`gm kjkj{gug ltuj`tl tlmf`g~ g~gz gznl~ ~j{agngu u{inz` g`al{" ~j~gul ztgag

    `zgbl~gt n{l uj{ztgaggm tjag{ztm|g bjkla hi`zt ugng ~lmng`gm ujmdjfgagm tjkjbzc

    ~j{gnl `j{ztg`gm njmfgm ogbgm cjbg`tgmg`gm g`~lxl~gt tjdg{g kgl` ngm kjmg{ ugng

    vg`~z uj{~gcg `gbl czbgl cjbg`tgmg`gm tjtzg~z g`~lxl~gt- Njmfgm cjbg`tgmg`gm

    u{lmtlu lml" ztgag ujmlmf`g~gm `zgbl~gt g`gm cgcuz cjmfz{gmfl imf`it u{inz`tl-

    Kj{`gl~gm njmfgm agb lml uj{bz nlkgmfzm tzg~z tlt~jc ujmfjmngblgm u{itjt tjkgfgl

    lcubjcjm~gtl ngl t~{g~jfl ujmdjfgagm ngbgc tlt~jc `zgbl~gt cinjm l~z- Cinjb

    tlt~jc ujmfjmngbglm `zgbl~gt u{itjt njmfgm zcugm#kgbl` nl~zmoz`gm ugng fgckg{

    kj{l`z~?

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    26/84

    76

    Fgckg{ ;-;- Cinjb Tlt~jc Ujmfjmngblgm U{itjt

    ;-;- T~g~lt~ldgb U{idjtt Dim~{ib!TUD,

    Ujmfj{~lgm ujmffzmggm cj~inj t~g~lt~l` gngbga zm~z` cjciml~i{ ngm cjmfim~{ib

    `j~jug~gm z`z{gm `imt~{z`tl u{inz` gm~g{g !lm~j{lc u{inzd~t, ugng tj~lgu u{itjt

    uj`j{oggm fzmg cjcuj{`jdlb uj`j{oggm zbgmf ngm vg`~z ~zmffz tjbgcg u{itjt

    u{inz`tl PT~i{da" 7

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    27/84

    71

    tujtlhl`gtl iz~uz~ |gmf nllmfl`gm ujbgmffgm" tj{~g cjmfgcklb ~lmng`gm uj{kgl`gm

    |gmf ~jug~ gugklbg nl{zczt`gm uj{kjnggm gm~g{g uj{hi{cgmtl g`~zgb ngm t~gmng{-

    Ujmfjmngblgm U{itjt tjdg{g T~g~lt~l` !T~g~lt~ldgb u{idjtt dim~{ib 3 TUD, `j{gu `gbl

    nltjkz~ ozfg tjkgfgl Dim~{ib Dag{~ !Uj~g `jmngbl,- Uj~g @jmngbl uj{~gcg `gbl

    nl~jcz`gm ibja N{- Vgb~j{ Tajvag{~" |gmf `jcznlgm tjdg{g djug~ nlfzmg`gm

    tjkgfgl ojckg~gm gm~g{g `imnltl g`gnjclt nl bgki{g~i{lzc cjmzoz `jugng nzmlg

    u{inz`tl tjtzmffzam|g- Mgczm" tj~jbga uj{gmf nzmlg `j#;" `jcgmhgg~gm Uj~g

    @jmngbl cjmognl uzng{- Agb lml nl`g{jmg ol`g ~j{ognl `imnltl |gmf nlbzg{ `jmngbl"

    ~lng` gng ztgag zm~z` cjmogvgk g~gz cjcuj{kgl`lm|g- @g{jmg l~z Uj~g @jmngbl

    cjmognl cjmfalbgmf" `g{jmg agb l~z ~jbga cjm|gbgal ~zozgm z~gcg ng{l Dim~{ib

    Dag{~ |gl~z? Cjmogfg u{itjt ~j~gu ~j{`jmngbl- Tjngmf`gm tjag{ztm|g gugklbg

    gngm|g xg{lgtl ag{zt nllmxjt~lfgtl" ngm gugklbg xg{lgtl ~j{tjkz~ ~jbga nl`j~gazl

    cg`g xg{lgtl ~j{tjkz~ ag{zt nlztgag`g zm~z` nlalbgmf`gm" cltgbm|g cjmffzmg`gm

    njtlfm ih jquj{lcjm~-

    Ugng j{g 65#gm" Ojugmf kj{ztgag zm~z` cgtz` `j ugtg{ nzmlg njmfgm cjckgvg

    `zgbl~gt ~lmffl- ^j{m|g~g tj~jbga nllmxjt~lfgtl" nl~jcz`gm kgavg ujmdguglgm ngm

    ujmfjmngblgm `zgbl~gt ag{zt nlngtg{l ibja ujmffzmggm TUD- Ugng j{g tjbgmoz~m|g

    Ojugmf cjmffzmg`gm NIJ !Njtlfm IhJquj{lcjm~, zm~z` cjmlmf`g~`gm ngm

    cjmogfg `zgbl~gt agtlb u{inz`tlm|g- Mgczm" tjfgbg ztgag bgmoz~gm |gmf

    nlogbgm`gm ~j{tjkz~" tjczg ~j~gu cjmngtg{`gm nl{l `jugng ujmfzgtggm ngm

    ujmj{gugm TUD" |gmf nlogbgm`gm czbgl ng{l ~lmf`g~ uj`j{og almffg `j gmgbltg ngm

    u{if{gc uj{kgl`gmm|g-

    Cj~inj#cj~inj t~g~lt~l`gb cinj{m ngug~ cjckgm~z ngbgc `jkgm|g`gm gtuj`

    ujmfcuzbgm ng~g ngm gubl`gtl" gug`ga l~z zm~z` cjcuj{ibja ujcgagcgm |gmf

    bjkla kgl` ~jm~gmf `jkz~zagm ujbgmffgm" ujmfjmngbglm ngbgm u{itjt" t~znl

    `gugklbl~gt" uj{gcgbgm g~gz ujmfz`z{gm fzmg cjckgm~z ngbgc ujckzg~gm

    `juz~ztgm-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    28/84

    7

    Nlgcklb ng{l ~gkjb" njmfgm ozcbga |gmf tjtzgl njmfgm ozcbga tgcubj ~lgu tzk#

    f{izu-

    7- Ubi~#`gm ng~g Q#kg{ ngm {jm~gmf `j ngbgc Uj~g `jmngbl Q#kg{ ngm uj~g`jmngbl [- Ol`g tjczg ng~g cgtla kj{gng ngbgc {jm~gmf ZDB ngm BDB"

    cg`g u{itjt g`gm nltjkz~ tjkgfgl t~gklb g~gz ~j{`jmngbl tjdg{g tlt~jcg~l`

    ;- Ol`g tg~z g~gz bjkla ng~g Q#kg{ ngm [ kj{gng nl bzg{ {jm~gmf ZDB ngmBDB" cg`g ajmng`m|g nlbg`z`gm lmxjt~lfgtl ngm uj{kgl`gm njmfgm

    cj~ing u{ikbjc#tibxlmf

    F{ghl` Ujmfjmngblgm @zgbl~gt T~g~lt~l` ! Dim~{ib Dag{~ ,

    F{ghl` ujmfjmngbl `zgbl~gt t~g~lt~l` gngbga tzg~z |gmf cjm|gol`gm tjdg{g f{ghl`

    `jgnggm u{inz`tl tjdg{g `{imibiflt njmfgm kg~gt#kg~gt |gmf cjmffgckg{`gm

    `jcgcuzgm u{inz`tl vg`~z |gmf bgbz- ^ji{l zczc f{ghl` ujmfjmngbl lml uj{~gcg

    `gbl nluj{`jmgb`gm ibja N{- Vgb~j{ Gmn{jv Tajvag{~ ngm Kjbb ~jbjuaimj

    Bgki{g~i{ljt Gcj{l`g Tj{l`g~ ugng ~gazm 7;- Ngm f{ghl` ujmfjmngbl |gmf

    nl`jckgmf`gm cjmz{z~ gtgt#gtgt lml `j{gu `gbl nlmgcg`gm f{ghl` ujmfjmngbl

    Tajvag{~-

    F{ghl` lml zm~z` cjmfj~gazl gug`ga tgcujb agtlb iktj{xgtl kj{gng nlngj{ga |gmf

    nl~j{lcg !Gddju~jn G{jg, g~gz ngj{ga |gmf nl~ibg` ![jojd~jn G{jg,- Tjkzga f{ghl`

    ujmfjmngbl cjclbl`l tjkzga fg{lt ~jmfga ngm kg~gt#kg~gt ujmfjmngbl kgl` g~gt

    cgzuzm kgvga- Fg{lt ~jmfga cj{zug`gm mlbgl {g~g#{g~g `g{g`~j{lt~l` `zgbl~gt |gmf

    kj{`gl~gm njmfgm `jgnggm ~j{`im~{ib !|g`ml" agm|g tjkgk#tjkgk ~g` ~j{nzfg |gmf

    gng,- Kg~gt ujmfjmngbl g~gt ngm kg~gt ujmfjmngbl kgvga nlulbla tjnjcl`lgm almffg

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    30/84

    ;7

    gugklbg u{itjt ~j{`jmngbl" agcul{ tjczg ~l~l`#~l~l` tgcujb g`gm og~za nlgm~g{g

    `jnzg kg~gt l~z- Ol`g ~l~l`#~l~l` ~j{bj~g` nlngbgc kg~gt#kg~gt ujmfjmngbl" u{itjt

    nlgmffgu ngbgc `jgnggm ~j{`jmngbl- Lml kj{g{~l u{itjt kj{bgmftzmf nlkgvga

    ujm|jkgk vgog{ tjkgfglcgmg nlag{gu`gm g~gz kj{ogbgm `g{jmg ujm|jkgk tlt~jc

    ~j~gu |gmf tlhg~m|g u{ikgklblt~l` ngm ~lng` uj{bz ~lmng`gm guguzm" ~j~gul tg~z ~l~l`

    |gmf ~j{bj~g` nlbzg{ kg~gt ujmfjmngbl nllm~j{u{j~gtl`gm tjkgfgl hg`~g kgavg u{itjt

    ~g` ~j{`jmngbl" ngm nluj{bz`gm ~lmng`gm ujm|jblnl`gm ngm uj{kgl`gm zm~z`

    cjmngug~`gm ngm cjm|lmf`l{`gm agb#agb |gmf cjm|jkgk`gm ~lmf`ga bg`z l~z

    F{ghl` ujmfjmngbl ozfg ngug~ nlfzmg`gm tjkgfgl gbg~ ujmfjmngblgm cgmgojcjm

    fzmg cjmdgugl ~zozgm ~j{~jm~z kj{`jmggm njmfgm zgbl~gt u{itjt-

    Fgckg{ ;-4- F{ghl` Ujmfjmngbl @zgbl~gt T~g~lt~l` ! Dim~{ib Dag{~,

    @jfzmggm f{ghl` ujmfjmngbl gngbga zm~z` cjckg~gtl ~ibj{gmtl ujm|lcugmfgm !

    xg{lgtl , |gmf gtla ngug~ nl~j{lcg" kgl` `g{jmg g`lkg~ `jbjcgagm ~jmgfg `j{og"

    cjtlm" kgagm kg`z ngm tjkgfglm|g- Zm~z` cjm|ztzm f{ghl` ujmfjmngbl u{itjt

    t~g~lt~l` nluj{bz`gm kjkj{gug bgmf`ga tjkgfgl kj{l`z~?

    7- Cjmjm~z`gm tgtg{gm |gmf g`gm nldgugl-

    ;- Cjmjm~z`gm kgm|g`m|g tgcujb ngm kgm|g`m|g iktj{xgtl-

    4- Cjmfzcuzb`gm ng~g

    >- Cjmjm~z`gm fg{lt ~jmfga ngm kg~gt#kg~gt ujmfjmngbl-

    :- Cj{jxltl fg{lt ~jmfga ngm kg~gt#kg~gt ujmfjmngbl-

    F{ghl` ujmfjmngbl g~gz nlgf{gc `im~{ib nlfzmg`gm zm~z`?

    7- Cjmjm~z`gm gug`ga tzg~z u{itjt kj{gng ngbgc ujmfjmngblgm t~g~lt~l`-

    Njmfgm njcl`lgm nlgf{gc `im~{ib nlfzmg`gm zm~z` cjmdgugl tzg~z

    `jgnggm ~j{`jmngbl tjdg{g t~g~lt~l`-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    31/84

    ;;

    ;- Cjcgm~gz u{itjt ~j{zt cjmj{zt tjugmogmf vg`~z gfg{ u{itjt ~j~gu

    t~gklb tjdg{g t~g~lt~l` ngm agm|g cjmfgmnzmf xg{lgtl ujm|jkgk zczc-

    4- Cjmjm~z`gm `jcgcuzgm u{itjt ! u{iddjt dgugklbl~| ,- Kg~gt#kg~gt ng{l

    xg{lgtl u{itjt nl~jm~z`gm tj~jbga u{itjt kj{gng ngbgc ujmfjmngblgm

    T~g~lt~l`-

    Tj~lgu nlgf{gc @im~{ib ~j{nl{l ng{l?

    7 Fg{lt ~jmfga !djm~gb blcl~, |gmf nlmi~gtl`gm tjkgfgl DB-

    ; Tjugtgmf kg~gt `im~{ib !dim~{ib blcl~, |gl~z?

    i Kg~gt `im~{ib g~gt ! zuuj{ dim~{ib blcl~," nlmi~gtl`gm tjkgfgl ZDB-i Kg~gt `im~{ib kgvga !bivj{ dim~{ib blcl~," nlmi~gtl`gm tjkgfgl BDB-

    4 ^jkg{gm mlbgl#mlbgl `g{g`~j{lt~l` `zgbl~gt |gmf cjmffgckg{`gm `jgnggm

    u{itjt- Ol g tjczg mlbgl kj{gng nl ngbgc kg~gt `im~{ib" cg`g u{itjt ngbgc

    `jgnggm ~j{`im~{ib g~gz ~j{`jmngbl tjdg{g t~g~lt~l`- Tjngmf`gm ol`g gng

    mlbgl |gmf kj{gng nl bzg{ kg~gt `im~{ib" cg`g u{itjt nlgmffgu ~lng`

    ~j{`im~{ib g~gz ~lng` kj{gng ngbgc ujmfjmngblgm t~g~lt~l`-

    Cgdgc#cgdgc Nlgf{gc @im~{ib?

    7- Nlgf{gc @im~{ib zm~z` Ng~g xg{lgkjbg, Nlgf{gc @im~{ib ngm [

    Nlfzmg`gm zm~z` cjcgm~gz u{itjt |gmf cjcuzm|gl `g{g`~j{lt~l`

    kj{nlcjmtl `im~lm|z" tjalmffg nltjkz~ tjkgfgl nlgf{gc `im~{ib zm~z`

    ng~g xg{lgkjb- Nlgf{gc `im~{ib Q cjmojbgt`gm ~jm~gmf uj{zkgagm |gmf

    ~j{ognl ngbgc z`z{gm ~l~l` uztg~ g~gz {g~g#{g~g ng{l u{itjt- Tjngmf`gm

    nlgf{gc `im~{ib [ !{gmfj, cjmojbgt`gm uj{zkgagm |gmf ~j{ognl ngbgc

    z`z{gm xg{lgtl g~gz uj{zkgagm aicifjml~gt u{inz` |gmf nlagtlb`gm

    tzg~z u{itjt-

    Nlgf{gc @im~{ib

    Cltgb`gm `g{g`~j{lt~l` `zgbl~gt kj{nlt~{lkztl mi{cgb njmfgm cjgm

    ngm njxlgtl t~gmng{ " njmfgm ngm `jnzgm|g nl`j~gazl- Ol`g Q7"

    Q;" Q4"-----Qm tgcujb kj{z`z{gm m" cg`g {g~g#{g~g tgcujb lml gngbga?

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    32/84

    ;4

    Ngbgc u{g`~j` klgtgm|g ngm ~lng` nl`j~gazl- Cltgb`gm ~j{tjnlg c

    tgcujb" cgtlmf#cgtlmf cjczg~ m iktj{xgtl ugng `g{g`~j{lt~l` `zgbl~gt

    l~z- Cltgb`gm 7" ;" 4"-----" c gngbga {g~g#{g~g ~lgu tgcujb" cg`g

    ujmg`tl{ ~j{kgl` zm~z` {g~g#{g~g u{itjt gngbga cjgm `jtjbz{zagm

    |gl~z?

    Cltgb ~j{tjnlg c tgcujb ngm agm|g ~j{nl{l ng{l tg~z iktj{xgtl" cg`g

    ujmg`tl{ ~j{kgl` zm~z` {g~g#{g~g u{itjt gngbga?

    Tjalmffg nluj{ibja {zczt zm~z` kg~gt g~gt ngm kg~gt kgvga Nlgf{gc

    @im~{ib Q?

    @j~j{gmfgm ?

    G; 3 Mlbgl `imt~gm G; zm~z` nlgf{gc im~{ib Q !blag~ ngbgc ~gkjb, -

    [ 3 [g~g#{g~g {jm~gmf tgcujb-

    Nlgf{gc @im~{ib [

    Cltgb`gm [7" [;" [4"-----"[c gngbga {jm~gmf c tgcujb l~z- Cg`g {jm~gmf

    {g~g#{g~gm|g gngbga?

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    33/84

    ;>

    Tjalmffg {zczt nlgf{gc `im~{ib [ tjkgfgl kj{l`z~?

    @j~j{gmfgm?

    [ 3 [g~g#{g~g {jm~gmf

    N> 3 Mlbgl `imt~gm > N zm~z` nlgf{gc `im~{ib [

    N4 3 Mlbgl `imt~gm N4 zm~z` nlgf{gc `im~{ib [

    c 3 Kgm|g`m|g tgcujb! Cim~ficj{|" 7

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    34/84

    ;:

    @j~j{gmfgm?

    3 [g~g#{g~g Q7" Q;" -Qm-

    ;"88 3 Mlbgl `imt~gm-

    C[ 3 [g~g#{g~g {jm~gmf kj{fj{g` nzg iktj{xgtl-

    Nlgf{gc `im~{ib C[

    @j~j{gmfgm?

    C[ 3 [g~g#{g~g {jm~gmf kj{fj{g` nzg iktj{xgtl -

    N> 3 Mlbgl `imt~gm N4 zm~z` nlgf{gc `im~{ib C[-

    N4 3 Mlbgl `imt~gm N4 zm~z` nlgf{gc `im~{ib C[-

    ! Cim~ficj{|07

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    35/84

    ;8

    |gmf nlu{inz`tl kj{z{z~gm gngbga lmnjujmnjm- Cg`g ~lgu zml~ |gmf

    nlu{inz`tl cj{zug`gm {jgbltgtl tzg~z xg{lgkjb {gmnic Kj{mizbbl

    njmfgm ug{gcj~j{ u- Gugklbg tgcujb {gmnic njmfgm m zml~ u{inz`

    nlulbla ngm N gngbga kgm|g` zml~ u{inz` |gmf ~g` tjtzgl cg`g N

    kj{nlt~{lkztl klmiclgb njmfgm ug{gcj~j{ m ngm u" |g`ml?

    Kgflgm ~g` tjtzgl tgcujb nlnjhlmltl`gm tjkgfgl uj{kgmnlmfgm kgm|g`

    zml~ ~g` tjtzgl ngbgc tgcujbN njmfgm z`z{gm tgcujb m |g`ml?

    Nlt~{lkztl xg{lgkjb {gmnic u ngug~ nluj{ibja ng{l nlt~{lkztl

    klmiclgb- Tjbgmoz~m|g" cjgm ngm xg{lgmtl u cgtlmf#cgtlmf gngbga

    u 3 ngm

    !Cim~ficj{|" 7

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    36/84

    ;6

    Gugklbg kgflgm ~g` tjtzgl u{itjt l~z u ~lng` nl`j~gazl" cg`g u l~z

    ag{zt nl~g`tl{ ng{l ng~g iktj{xgtl- U{itjnz{ |gmf klgtg gngbga

    cjclbla c tgcujb ujmngazbzgm" cgtlmf#cgtlmf kj{z`z{gm m-

    Tjkgfgl g~z{gm zzczc" c ag{ztbga ;5 g~gz ;:- cg`g ol`g gng Nl zml~

    ~g` tjtzgl ngbgc tgcujb l" `l~g al~zmf kgflgm ~g` tjtzgl ngbgc

    tgcujb `j#l l~z tjkgfl kj{l`z~?

    l 3 7";"-c

    Ngm {g~g#{g~g ~g` tjtzgl tgcujb#tgcujb lml gngbga

    T~g~lt~l`u cjmg`tl{ kgflgm ~g` tjtzgl u |gmf ~lng` nl`j~gazl- Fg{lt

    ~jmfga ngm kg~gt ujmfjmngbl f{ghl` ujmfjmngbl zm~z` kgflgm ~g`

    tjtzgl nlal~zmf tjkgfgl kj{l`z~?

    Ngbgc kjkj{gug ujmj{gugm f{ghl` ujmfjmngbl kgflgm ~g` tjtzgl

    tgcujbm|g 755* ujcj{l`tggm agtlb u{itjt tjbgcg uj{linj vg`~z

    ~j{~jm~z-

    @g{jmg ngbgc ~lgu uj{linj ngug~ nlu{inz`tl kgm|g` zml~ |gmf

    kj{kjng" cg`g f{ghl` ujmfjmngbl l~z g`gm cjcuzm|gl z`z{gm tgcujb

    |gmf kj{kjng#kjng- Gng kjk{gug ujmnj`g~gm ngbgc ujckjm~z`gm

    ngm ujmfiuj{gtlgm f{ghl` ujmfjmngbl njmfgm z`z{gm tgcujb kj{kjng#

    kjng-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    37/84

    ;1

    Ujmnj`g~gm uj{~gcg" ngm czmf`lm |gmf ugblmf tjnj{agmg gngbga

    cjmjm~z`gm kg~gt ujmfjmngbl zm~z` ~lgu#~lgu tgcujb |gmf nlngtg{`gm

    g~gt z`z{gm tgcujb ~j{~jm~z \g`ml" ol`g tgcujb `j#l kj{z`z{gm ml"

    cg`g kg~gt g~gt ngm kg~gt kgvgam|g gngbga Ujmnj`g~gm `jnzg

    gngbga kj{ngtg{`gm f{ghl` ujmfjmngbl ugng

    z`z{gm tgcujb {g~g#{g~g" |gmf cjmfagtlb`gm alcuzmgm kg~gt

    ujmfjmngbl !Cim~ficj{|" 7

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    38/84

    ;

    Cjmffgckg{`gm nzg kzga fg{lt xj{~ldgb ngm tjkga fg{lt ai{lim~gb-

    Fg{lt Xj{~l`gbFg{lt xj{l~`gb tjkjbga `l{l? kzg~`gm ugng fg{lt lml" t`gbg ng{l mib tgcugl

    ~i~gb `jtjbz{zagm ng{l `j{ztg`gm !ngbgc `gtzt nl g~gt" t`gbg gngbga 5

    tgcugl 8;,

    Fg{lt xj{~l`gb tjkjbga `gmgm? kzg~`gm ugng fg{lt lml" t`gbg 5* tgcugl755*

    Fg{ltAi{lim~gbKgflbga fg{lt lml `j ngbgc kgm|g`m|g lm~j{xgb tjtzgl njmfgm kgm|g`m|g

    l~jc cgtgbga |gmf nl`bgtlhl`gtl`gm-

    Bgmf`ga :

    Kzg~bga alt~if{gc ugng nlgfgc ug{j~i-

    Bgmf`ga 8

    Fgckg{`gm `z{xg `zczbg~lh tj{~g dgm~zc`gm mlgl#mlbgl `zczbg~lh !~i~gb `zczbg~lh

    g~gz uj{tjm `zczbg~lh, nl tjkjbga `gmgm ng{l lm~j{xgb l~jc cgtgbga-

    Bgmf`ga 6

    Cjcz~zt`gm zm~z` cjmfgcklb ~lmng`gm uj{kgl`gm g~tg ujm|jkgk z~gcg ng{l

    cgtgbga |gmf tjngmf ~j{ognl l~z- Zm~z` cjmfj~gazl g`g{ ujm|jkgk ng{l tzg~z

    cgtgbga" `l~g ngug~ cjmffzmg`gm nlgf{gc tjkgk#g`lkg~ g~gz kj{~gm|g cjmfgug

    kjkj{gug gbl !`imtjuhlxj va|t,-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    40/84

    47

    Kjkj{gug dg~g~gm ~jm~gmf nlgf{gc ug{j~i?

    Tjuj{~l ~jbga nltlmffzmf nl kgflgm njugm nlgf{gc ug{j~i gngbga cj~inj zm~z`

    cjmflnjm~lhl`gtl agb#agb g~gz `jognlgm#`jognlgm ujm~lmf- @g{jmg l~z" ugng

    ngtg{m|g nlgf{gc ug{j~i ~j{nl{l ng{l nzg ojmlt" |gl~z?

    7- Nlgf{gc Ug{j~i Cjmfjmgl Hjmicjmg- Nlgf{gc lml kj{`gl~gm njmfgm agtlb#agtlb |gmf ~lng` nllmflm`gm ngm nlfzmg`gm zm~z` cjmfj~gazl gug cgtgbga

    z~gcg |gmf gng-

    Dim~ia hjmicjmg" gmg~g{ bglm?

    g- @zgbl~gt? `j{ztg`gm" `j{zflgm" `jbzagm" l~jc#l~jc |gmf nl`jckgbl`gm"uj{kgl`gm !{jug{gtl," nbb-

    k- Klg|g? ozcbga j{zflgm" imf`it umfjbzg{gm" nbb-d- Ujm|j{gagm? ujmzmngggm ujm|j{gagm" `j~j{bgckg~gm ujckg|g{gm"

    `j`z{gmfgm t~i`" nbb-

    n- @jgcgmgm? `jdjbg`ggm" `jtgbgagm" fgmffzgm" nbb-;- Nlgf{gc Ug{j~i Cjmfjmgl Ujm|jkgk- Nlgf{gc lml kj{`gl~gm njmfgm

    ujm|jkgk ngbgc u{itjt ngm nluj{fzmg`gm zm~z` cjmfj~gazl gug ujm|jkgk

    z~gcg ng{l cgtgbga |gmf gng-

    Dim~ia ujm|jkgk" gm~g{g bglm?

    g- Iuj{g~i{? zcz{" ujmfgbgcgm" `j~j{gculbgm" tlhg~ lmnlxlnz" uj{fgm~lgm`j{og" nbb-

    k- Cjtlm? uj{gbg~gm" cjtlm" lmt~{zcjm~" nbb-d- Kgagm kg`z? ujckzg~gm kgagm kg`z" cgdgc kgagm kg`z" ugk{l` kgagm

    kg`z" nbb-

    n- Cj~inj Iuj{gtl? `imnltl iuj{gtl" cj~inj `j{og" tlt~jc ujmfg~z{gm" nbb-

    ;-;-4-Nlgf{gc Tjkgk#G`lkg~ !Dgztj#Gmn# Jhhjd~ Nlgf{gc,Nlgf{gc tjkgk#g`lkg~ gngbga tzg~z nlgf{gc |gmf cjmzmoz`gm azkzmfgm gm~g{g

    tjkgk ngm g`lkg~- Kj{`gl~gm njmfgm ujmfjmngblgm u{itjt t~g~lt~lg`gb" nlgf{gc

    tjkgk#g`lkg~ nluj{fzmg`gm z~mz` cjmzoz`gm hg`~i{#hg`~i{ ujm|jkgk !tjkgk, ngm

    `g{j`~j{lt~l` `zgbl~gt !g`lkg~, |gmf nltjkgkg`gk`gm ibja hg`~i{#hg`~i{ ujm|jkgk

    l~z- Nlgf{gc tjkgk#g`lkg~ lml tj{lmf ozfg nltjkz~ tjkgfgl nlgf{gc ~zbgmf l`gm

    !hltakimj nlgf{gc, `g{jmg kjm~z`m|g tjuj{~l `j{gmf`g ~zbgmf l`gm" g~gz nlgf{gc

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    41/84

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    42/84

    44

    8-^jm~z`gm l~jc#l~jc |gmf ujm~lmf ng{l tj~lgu hg`~i{ ngm ~gmnglbga hg`~i{#hg`~i{ ujm~lmf ~j{~jm~z |gmf `jblag~gmm|g cjclbl`l ujmfg{za m|g~g ~j{agngu

    `g{g`~j{lt~l` zgbl~gt-

    6-Dg~g~gm lmhi{cgtl |gmf uj{bz nl ngbgc nlgf{gc tjkgk#g`lkg~ l~z" tjuj{~l?oznzb" mgcg u{inz`" u{itjt" `jbicui`" ngh~g{ ug{~ltlugm" ~gmffgb" nbb-

    ;-4-Ng~gkgtjKgtlt ng~g !kgagtg Lmff{lt? ng~gkgtj," g~gz tj{lmf uzbg nljog kgtlt ng~g" gngbga

    `zcuzbgm lmhi{cgtl |gmf nltlcugm nl ngbgc `icuz~j{ tjdg{g tlt~jcg~l` tjalmffg

    ngug~ nluj{l`tg cjmffzmg`gm tzg~z u{if{gc `icuz~j{ zm~z` cjcuj{ibja

    lmhi{cgtl ng{l kgtlt ng~g ~j{tjkz~- Uj{gmf`g~ bzmg` |gmf nlfzmg`gm zm~z`

    cjmfjbibg ngm cjcgmfflb `zj{l !wzj{|, kgtlt ng~g nltjkz~ tlt~jc cgmgojcjm

    kgtlt ng~g !ng~gkgtj cgmgfjcjm~ t|t~jc" NKCT,- Tlt~jc kgtlt ng~g nlujbgog{l

    ngbgc lbcz lmhi{cgtl-

    Lt~lbga +kgtlt ng~g+ kj{gvgb ng{l lbcz `icuz~j{- Cjt`luzm `jcznlgm g{~lm|g

    tjcg`lm bzgt" cjcgtz``gm agb#agb nl bzg{ klngmf jbj`~{iml`g" g{~l`jb lml cjmfjmgl

    kgtlt ng~g `icuz~j{- Dg~g~gm |gmf cl{lu njmfgm kgtlt ng~g tjkjmg{m|g tznga gng

    tjkjbzc {jxibztl lmnzt~{l |gl~z ngbgc kjm~z` kz`z kjtg{" `zl~gmtl ngm `zcuzbgm

    ng~g |gmf kj{azkzmfgm njmfgm kltmlt-

    @imtju ngtg{ ng{l kgtlt ng~g gngbga `zcuzbgm ng{l dg~g~gm#dg~g~gm" g~gz ui~imfgm

    ng{l ujmfj~gazgm- Tjkzga kgtlt ng~g cjclbl`l ujmojbgtgm ~j{t~{z`~z{ ng{l ojmlt

    hg`~g |gmf ~j{tlcugm nl ngbgcm|g? ujmojbgtgm lml nltjkz~ t`jcg- T`jcg

    cjmffgckg{`gm ik|j` |gmf nlvg`lbl tzg~z kgtlt ng~g" ngm azkzmfgm nl gm~g{g

    ik|j` ~j{tjkz~- Gng kgm|g` dg{g zm~z` cjmfi{fgmltgtl t`jcg" g~gz cjcinjb`gmt~{z`~z{ kgtlt ng~g? lml nl`jmgb tjkgfgl cinjb kgtlt ng~g g~gz cinjb ng~g- Cinjb

    |gmf zczc nlfzmg`gm tj`g{gmf gngbga cinjb {jbgtlimgb" |gmf cjmz{z~ lt~lbga

    bg|cgm cjvg`lbl tjczg lmhi{cgtl ngbgc kjm~z` ~gkjb#~gkjb |gmf tgblmf

    kj{azkzmfgm nlcgmg tj~lgu ~gkjb ~j{nl{l ng{l kg{lt ngm `ibic !njhlmltl |gmf

    tjkjmg{m|g cjmffzmg`gm ~j{clmibifl cg~jcg~l`g,- Ngbgc cinjb lml" azkzmfgm

    gm~g{ ~gkjb nlvg`lbl njmfgm cjmffzmg`gm mlbgl |gmf tgcg gm~g{ ~gkjb- Cinjb |gmf

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    43/84

    4>

    bglm tjuj{~l cinjb alj{g{`lt ngm cinjb og{lmfgm cjmffzmg`gm dg{g |gmf bjkla

    j`tubltl~zm~z` cjvg`lbl azkzmfgm gm~g{ ~gkjb-

    T~{z`~z{ ng~gkgtj

    Lm~jf{gtl biflthlbj ngug~ nldgugl tjdg{gJ`tubltl~g~gz tjdg{gLcubldl~-

    AzkzmfgmJ`tubltl~lmxj{~jn lmnjq ngm blm`hljbn cjmj~gu`gm azkzmfgm j`tubltl~ gm~g{g ng~g

    |gmf ~j{lm~jh{gtl tjdg{g biflt ngbgc hlbj |gmf tgcg- Tzg~z ujmnj`g~gm

    zm~z` cjmj~gu`gm azkzmfgm j`tubltl~ gm~g{g dg~g~gm ng{l kjkj{gug hlbj

    gngbga njmfgm cjm|ztzm dg~g~gm#dg~g~gm ~j{tjkz~ ngbgc tzg~z al{g{`l- Lml

    nltjkz~ t~{z`~z{ al{g{`lt- Ngbgc t~{z`~z{ tjuj{~l lml" tj~lgu dg~g~gm ugng

    tg~z ~lmf`g~ ngug~ nlazkzmf`gm `j kj{kgfgl dg~g~gm |gmf tj~lmf`g~ bjkla

    {jmnga- Dg~g~gm |gmf cjclbl`l gmg` nltjkz~ ug{jm~ngm gmg` dg~g~gm l~z

    nltjkz~ dalbn{jm-

    AzkzmfgmLcubldl~Ugng gvgb 7

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    44/84

    4:

    k- Gmgb|~ldgbNg~gKgtjCjm|lcugm ng~g ngm lmhi{cg~lim jq~{g~jnng{l iuj{g~limgb |gmf nltjbj`tl

    ngm jq~j{mgb NK- Cjbluz~l ng~g ngm lmhi{cgtl |gmf kgm|g` nlkz~za`gm

    ibja cgmgoj{ i{fgmltgtl ngm jmn ztj{-

    d- Ng~g Vg{jAiztjCj{zug`gm uztg~ ng~g tjm~{gb |gmf nl~gculb`gm ngm nllm~jf{gtl`gm

    tjalmffg ngug~ nlfzmg`gm ibja cgmgoj{ ngm ztj{ u{ihjttlimgb zm~z`

    cgdgc#cgdgc gmgbltlt kltmlt" ujmjbl~lgm ugtg{ ngm njdltlim tzuui{~-

    n- Nlt~{lkz~jn Ng~gKgtjj- Jmn Ztj{ Ng~gKgtj

    Ng~g Kgtj ~j{nl{l ng{l xg{lgtl ng~g |gmf nl`jckgmf`gm ibja jmn ztj{ugng

    vi{`t~g~lim-

    h- A|uj{Cjnlg Ng~gKgtjf- Jq~j{mgb Ng~gKgtj

    Nl ngbgc tzg~z i{fgmltgtl |gmf kjtg{" tlt~jc ng~gkgtj cj{zug`gm kgflgm ujm~lmf

    ugng tlt~jc lmhi{cgtl" `g{jmg nl uj{bz`gm zm~z` cjmfjbibg tzckj{ lmhi{cgtl

    ugng i{fgmltgtl ~j{tjkz~- Zm~z` cjmfjbibg tzckj{ lmhi{cgtl ~j{tjkz~ |gmf

    uj{~gcg `gbl nl bg`z`gm gngbga cj{gmdgmf tzg~z tlt~jc ng~gkgtj gfg{ lmhi{cgtl

    |gmf gng ugng i{fgmltgtl ~j{tjkz~ ngug~ nlfzmg`gm tjdg{g cg`tlcgb-

    ^zozgm Uj{gmdgmfgmNg~gkgtj

    Zm~z` cjcjmzal `jkz~zagm g`gm lmhi{cgtl ng{l ujmffzmg ngm gubl`gtl Cjm|jnlg`gm t~{z`~z{ lmhi{cgtl |gmf mg~z{gb ngm cznga nl cjmfj{~l

    ibja ujmffzmg

    Cjmnz`zmf `jkz~zagm ujc{itjtgm ngm kjkj{gug ik|j` `lmj{og ng{ltzg~z tlt~jc ng~gkgtj

    Kj{l`z~ lml tl`bzt `jalnzugm tlt~jc lmhi{cgtl nl cgmg ~j{ngug~ tl`bzt `jalnzugm

    tlt~jc ng~gkgtj- Tl`bzt @jalnzugm Tlt~jc Lmhi{cgtl !Cgd{i Blhj D|dbj ,-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    45/84

    48

    ^gagugm~gagugm |gmf gng ugng tl`bzt `jalnzugm tlt~jc lmhi{cgtl |gl~z?

    7- Gmgbltg @jbg|g`gm^gagugm lml cjchi`zt`gm ugng ujmfgmgbltggm g{jgb gubl`gtl |gmf

    zmffzb " cjmflnjm~lhl`gtl ujmfzcuzbgm lmhi{cgtl ngm ujm|jkg{gmm|g"

    cjcujbgog{l `jzm~zmfgm ngm `j{zflgm " ujmjm~zgm `icubj`tl~gt ng~g

    ngm u{itjt" ngm cjmjm~z`gm u{li{l~gt gubl`gtl |gmf g`gm nlfzmg`gm-

    ;- Gmgbltg ngm Ujmfzcuzbgm @jkz~zagm Ujmffzmg@jkz~zagm`jkz~zagm |gmf nj~glb nl`zcuzb`gm njmfgm kj{lm~j{g`tl

    ugng tj`jbicui` ujcg`gl g~gz ujcg`gl lmnlxlnz- Cjmflnjm~lhl`gtl`gm

    cgtgbga |gmf gng ngm `jkz~zagm#kz~zagm" `j~j{fgm~zmfgm gm~g{

    gubl`gtl" `iczml`gtl ngm u{itjnz{ bgui{gm-

    4- Uj{gmdgmfgmUj{gmdgmfgm ~j{kgfl cjmognl nzg |gl~z? uj{gmdgmfgm tlt~jc ng~gkgtj

    ngm tlt~jc gubl`gtl

    >- Lcubjcjm~gtlCjmflcubjcjm~gtl`gm tlt~jc lmhi{cgtl njmfgm ng~gkgtj |gmf gng

    :- Ujmfzolgm ngm XgblngtlUjmfzolgm ngm xgblngtl tlt~jc ng~gkgtj njmfgm `{l~j{lg `lmj{og |gmf

    nllmflm`gm ibja ujmffzmg-

    8- Ujmfiuj{gtlgm ngm Uj{gvg~gmUjmfiuj{gtlgm tlt~jc tj~jbga nl xgblngtl nltj{~gl njmfgm ujmfgvgtgm

    ngm uj{gvg~gm tlt~jc-

    Tl`bzt @jalnzugm Gubl`gtlNg~gkgtj !Cld{iBlhjD|dbj ,

    ^gagugm |gmf gng ugng tl`bzt `jalnzugm gubl`gtl ng~gkgtj |gl~z?7- Ujmnjhlmltlgm Tlt~jc

    Ujmnjhlmltlgm {zgmf blmf`zu ng{l tlt~jc ng~gkgtj" ujmffzmg ngm

    gubl`gtlm|g-

    ;- Uj{gmdgmfgmNg~gkgtjUj{gmdgmfgm ng~gkgtj tjdg{g bifl`g ngm hltl` ugng tzg~z tlt~jc

    ng~gkgtj tjtzgl njmfgm tlt~jc cgmgojcjm ng~gkgtj |gmf nllmflm`gm-

    4- Lcubjcjm~gtlNg~gkgtj

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    46/84

    46

    Ujmnjhlmltlgm ng~gkgtj tjdg{g `imtju~zgb" j`t~j{mgb ngm lm~j{mgb"

    ujckzg~gmhlbjhlbj ng~gkgtj |gmf `itimf tj{~g lcubjcjm~gtl gubl`gtl

    tih~vg{j-

    >- Ujmfgcklbgm ngm @imxj{tl Ng~gNg~gkgtj nl~jcug~`gm njmfgm kgl`" tjalmffg ol`g lmflm cjcgmfflb

    ng~g tjdg{g bgmftzmf g~gzuzm cj{zkga hlbjhlbj |gmf gng ngug~ nl

    ~jcug~`gm `jckgbl tjtzgl njmfgm hi{cg~ tlt~jc ng~gkgtjm|g-

    :- @imxj{tl Gubl`gtlTih~vg{j#tih~vg{j gubl`gtl ng{l tlt~jc ng~gkgtj tjkjbzcm|g nl

    `imxj{tl`gm `j ngbgc tlt~jc ng~gkgtj |gmf kg{z-

    8- Ujmfzolgm ngm XgblngtlTlt~jc |gmf kg{z ~jbga nl ~jt~ ngm nl zol `lmj{ogm|g-

    6- Ujmfiuj{gtlgmUjmfiuj{gtlgm ng~gkgtj tlt~jc ngm gubl`gtlm|g-

    1- Ujmfgvgtgm ngm Ujcjblag{ggmUjmfgvgtgm ngm ujcjblag{ggm tlt~jc ng~gkgtj ngm gubl`gtl tih~vg{j-

    U{itjt Uj{gmdgmfgmNg~gkgtj

    Gng 8 ~gagu zm~z` u{itjt uj{gmdgmfgm tzg~z ng~gkgtj?

    7- Ujmfzcuzbgm ng~g ngm gmgbltlt-

    ;- Uj{gmdgmfgm ng~gkgtj tjdg{g `imtju~zgb-

    4- Ujclblagm tlt~jc cgmgojcjm ng~gkgtj-

    >- Uj{gmdgmfgm ng~gkgtj tjdg{g bifl`g-

    :- Uj{gmdgmfgm ng~gkgtj tjdg{g hltl`-

    8- Lcubjcjm~gtl tlt~jc ng~gkgtj-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    47/84

    41

    Kgk 4

    Cj~inibifl Ujcjdgagm Cgtgbga

    4-7- @j{gmf`g Ujcjdgagm Cgtgbga

    Ugng ujmjbl~lgm lml nlkzg~ Hbiv Dag{~ |gmf cjmffgckg{`gm kgfglcgmg

    uj{gmdgmfgm ujcjdgagm cgtgbga ng{l gvgb tgcugl g`al{ ujmjbl~lgm kj{ngtg{`gm

    agtlb ng{l `jtjbz{zagm ujmjbl~lgm nl U^- Gf{imjtlg Lm`gkg-

    Fgckg{ 4-7- Hbiv Dag{~Ujcjdgagm Cgtgbga

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    48/84

    4- Ng~g U{inz`tl" ng~g |gmf nlgcklb tjbgcg vg`~z u{inz`tl |gmf nlgcklb ibjaujmjbl~l-

    :- Ng~g Dgdg~" cj{zug`gm ng~g ng{l u{inz` |gmf ~lng` cjcjmzal t~gmng{`zgbl~gt uj{ztgaggm-

    Gnguzm ng~g |gmf nlgcklb gngbga ng~g Wzi~g Tgcublmf-

    4-;->- Ujmfibgagm Ng~g

    Ujmfibgagm ng~g lml nlbg`z`gm tjtzgl ugng gbl{gm cj~inj ujmjbl~lgm- Tj~jbga

    ujmfzcuzbgm ng~g nlbg`z`gm cg`g u{itjt ujmfibgagm ng~g ugng ujmjbl~lgm lml

    cjmffzmg`gm kjkj{gug cj~inj |gl~z cj~inj T~g~lt~ldgb U{idjtt Dim~{ib- Ngbgc

    ujmjbl~lgm lml gbg~ gmgbltlt |gmf nlug`gl gngbga kgfgm `jmngbl u" Nlgf{gc Ug{j~i"

    Nlgf{gc Tjkgk#G`lkg~ ngmNg~gkgtj-

    Ng~gkgtj tjkzga u{if{gc |gmf |gmf cjmflmhi{cgtl`gm Ojmlt ujcj{l`tggm"

    ^j{ognl ugng ujcj{l`tggm !u{itjt u{inz`tl gug)WD gug)ti{~l{," @{l~j{lg {jojd~)

    ojmlt dgdg~" dl{l#dl{l `jdgdg~gm" ngm Ujm|jkgk `jdgdg~gm ugng u{inz` ngcuj{

    `g{ltcg-

    4-;-:- Gmgbltlt

    U{itjt gmgbltg nlbg`z`gm tj~jbga cjmfj~gazl agtlb ng{l uj{al~zmfgm ng{l

    ujmfibgagm ng~g- Cg`g ugng ujmjbl~lgm lml agtlb |gmf nlgmgbltg gngbga ngbgccjmfj~gazl gug`ga ujmfjmngblgm `zgbl~gt u{inz`tl nl U^- Gf{imjtlg Lm`gkg

    tjtzgl njmfgm `gugtl~gt `zgbl~gt u{inz` |gmf ~j{tjnlg ngm `jkz~zagm ogc cjtlm

    |gmf cjmognl ui`i` uj{cgtgbgagm-

    4-;-8- @jtlcuzbgm ngm Tg{gm

    Cjckzg~ `jtlcuzbgm ng{l gmgbltlt |gmf ~jbga nltjbjtgl`gm njmfgm cjckzg~uilm~#

    uilm~ gug tgog |gmf cjmognl fg{lt kjtg{ ng{l czbgl ujmjbl~lgm almffg g`al{

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    50/84

    >7

    ujmjbl~lgm gfg{ ngug~ nlbg`z`gm uj{kgl`gm ngm uj{zkgagm |gmf nltg{gm`gm ibja

    ujmjbl~l zm~z` `jcgozgm U^- Gf{imjtlg Lm`gkg- Nl~gckga njmfgm ujckj{lgm tg{gm

    ujmjbl~l `jugng agtlb ujmjbl~lgm ngm ozfg `jugng uj{ztgaggm njmfgm cjcldz

    `jkj{agtlbgm ngbgc tzg~z ujcjdgagm cgtgbga-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    51/84

    >;

    Kgk >

    Ujmfzcuzbgm Ng~g ngm Ujmfibgagm Ng~g

    >-7- Ujmfzcuzbgm Ng~g

    >-7-7- Tjog{ga tlmf`g~ uj{ztgaggm

    Uj{tj{igm ^j{kg~gt !U^, Gfimjtlg Nlxltl Kg{gmf ^j`ml` njmfgm cj{` ngfgmf

    Lm`gkg cj{zug`gm tgbga tg~z Kgngm Ztgag Clbl` Ngj{ga !KZCMN, U{iulmtl

    Ogvg Kg{g~ |gmf ngbgc uj{`jckgmfgmm|g ~j{kjm~z` cjbgbzl Uj{g~z{gm Ngj{ga

    U{iulmtl Ogvg Kg{g~ Mi- > ~gazm ;55; ~jm~gmf uj{zkgagm kjm~z` az`zc

    Uj{ztgaggm Ngj{ga Lmnzt~{l Ogvg Kg{g~ cjmognl Uj{tj{igm ^j{kg~gt !U^, ~gmffgb

    7; gu{lb ;55; ngm ~jbga nlzmngmf`gm ngbgc Bjckg{gm Ngj{ga U{iulmtl Ogvg Kg{g~

    ~gazm ;55; Mi- 1 Tj{l N-

    Tjbgmoz~m|g njmfgm g`~g mi~g{lt Uiu| @zm~g{l Tzt~{jtmg" T-A-" C-Azc" nl`i~g

    Kgmnzmf ~gmffgb 76 Ozml ;55; mici{ 1 ~jbga nlnl{l`gm tjkgfgl Kgngm Az`zc

    Uj{tj{igm ^j{kg~gt njmfgm mgcg U^ Gf{imjtlg -

    ^zozgm ujmnl{lgmm|g zm~z` cjmognl?

    7- Tgbga tg~z tg{gmg ngbgc ztgag ujcj{lm~ga ngj{ga cjmgckga tzckj{ujmngug~gm ngj{ga-

    ;- ^z{z~ tj{~g ngbgc cjbg`tgmg`gm ztgag#ztgag ujckgmfzmgm tjtzgl njmfgmhzmftlm|g tj{~g cjmlmf`g~`gm u{inz`tl)ogtg ngm uj{ngfgmfgm nl klngmf

    `g{j~" ubgt~l` ngm `lclg-

    Gnguzm kltmlt lm~lm|g cjbluz~l?

    Lmnzt~{l" cjbluz~l ? kg{gmf#kg{gmf ng{l `g{j~" cg`gmgm" clmzcgm ngmujmfgbjmfgm)ujcki~ibgm !gcg~lb," jt kgbi`" ~j`t~lb" ujmfibgagm `g|z

    ~{lubj`-

    Uj{ngfgmfgm" cjbluz~l ? j`tui{#lcui{ ngm uj{ngfgmfgm cg`gmgm ngmclmzcgm-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    52/84

    >4

    Nlblag~ ng{l tjog{ga U^ Gf{imjtlg Nlxltl Lmnzt~{l ^j`ml` @g{j~ Lm`gkg

    Ccjmfgbcl kjkj{gug uj{linj ujmnl{lgm |gmf g`gm nlz{gl`gm ugng ~gkjb >-7

    tjkgfgl kj{l`z~?

    ^gkjb >-7 Uj{linj ujmnl{lgm U^ Gfimjlg Nlxltl Lmnzt~{l ^j`ml` @g{j~ Lm`gkg

    Mi Uj{linj Mgcg Uj{ztgaggm ^gazm Ujmnj{lgm

    7 Tjkjbzc 7:M-X- HG^J[Z !Hgk{lj` ^jdamltdaj

    [zkkj{vg{jm,7

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    53/84

    >>

    cj{jkz~ `j`zgtggm ng{l Ujcj{lm~ga Kjbgmng" uj{ztgaggm lml nlkj{l mgcg

    9U{lgmfgm Ficij @ifoi9" ngm u{inz`tlm|g agm|g zm~z` `juj{bzgm clbl~j{ Ojugmf-

    Nlblag~ ng{l tjog{gam|g" ujmnl{lgm U^- Gf{imjtlg Nlxltl Lmnzt~{l ^j`ml` @g{j~

    njmfgm cj{j` ngfgmf + Lm`gkg + cjmfgbgcl kjkj{gug uj{linj uj{zkgagm tjkgfgl

    kj{l`z~ nlkgvga lml?

    Uj{linj tjkjbzc 7:

    Ugk{l` `g{j~ lml nlnl{l`gm ibja ujcj{lm~ga Kjbgmng njmfgm mgcg M-X- HG^J[Z

    !Hgk{lj` ^jdamltdaj [zkkj{vg{jm, ugng ~gazm 7

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    54/84

    >:

    4!~lfg, Zml~" |gl~z ? 7- Zml~ 7 UL@GM" nl ogbgm Og`g{~g Mi- ;; Kgmnzmf- ;- Zml~ ;

    LM@GKG" nl ogbgm Tlcugmfgm Lmnzt~{l Mi- ; Kgmnzmf- 4- Zml~ 4 @[LNG \ZNAG"

    nl ogbgm Og~lmjfg{g Mi- :4 Kgmnzmf-

    Uj{linj 7

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    55/84

    >8

    kj{ngtg{`gm Uj{ng Mi- > ~gazm ;55; ~jm~gmf uj{zkgagm kjm~z` az`zc Uj{ztgaggm

    Ngj{ga Lmnzt~{l U{iulmtl ^lmf`g~ L Ogvg Kg{g~ cjmognl Uj{tj{igm ^j{kg~gt" ~gmffgb

    7; Gu{lb ;55; ngm ~jbga nlzmngmf`gm ngbgc Bjckg{gm Ngj{ga U{iulmtl Ogvg Kg{g~

    ~gazm ;55; Mici{-1-tj{l-N- Nlcgmg tjtzgl njmfgm g`~g mi~g{lt Uiu| @zm~g{l

    Tz~{jtmg T-A-" C-Azc-" nl `i~g Kgmnzmf" ~jbga nlnl{l`gm Uj{tj{igm ^j{kg~gt

    njmfgm mgcg U-^- Gf{imjtlg + Lm`gkg +-

    Zm~z` ngug~ bjkla cjmlmf`g~`gm cz~z ngm ujbg|gmgm `jugng ujbgmffgm" tjog`

    kzbgm Ogmzg{l ~gazm 7 i{gmf TN ? 77 i{gmf

    k- Tzckj{ ng|g cjtlm ngm gbg~Tzckj{ ng|g cjtlm ngm gbg~ ~j{nl{l ng{l?

    7- Klngmf ugk{l`gtlg- Kgflgm UULD

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    56/84

    >6

    Cjtlm Ui~imf ^aj{cidzubj ^lckgmfgm

    k- Kgflgm ugk{l`gtl CjtlmClqlmf Clbb Cjtlm Difjb Cibja Cjtlm T~|q CjtlmClqj{ Bjc Cjtlm Dgbbgmnj{ Cjtlm Jq~{znj{ Cjtlm U{jtt CjtlmLmojd~lim Cizbn Cjtlm Tbgmf CjtlmGz~idbgxj ^lckgmfgm ^aj{cidizubj Cj~j{gm Xj{mlj{ Dgbluj{ ^ald`mjtt

    d- Kgfglm j`ml` ngm Ujcjblag{ggm7, Cjtlm Ki{;, cjtlmKzkz~4, CjtlmClblmf>, Cjtlm Td{gu:, CjtlmKilbj{ ngm Tuh~jmj{ Kilbj{8, Cjtlm Tgmn Kbgt~lmf6, Dicu{jtti{1, Cj~j{gm

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    57/84

    >1

    ;- Kgflgm Wzgbl~| gmn Jmflmjj{lmfGbg~ z`z{ ngm zol ~j{nl{l ng{l?

    g- Cj~j{gmk- Xj{mlj{Dgbluj{d- ^aj{cidizubjn- ^ald`mjttj- ^lckgmfgmh- ^lckgmfgm kj{g~ ojmltf- Gbg~ Zol @j`j{gtgma- Cjtlm Zol[ajicj~j{l- Cjtlm Zol Xlt`itl~gt

    o- Cjtlm Zol ^jmtlbj T~{jmf~a`- Cjtlm Zol Gflmfb- Cjtlm Zol @j~gagmgm Iblc- Vg~j{ Kg~am- Cjtlm Zol Iimi- Cjtlm Zol Gk{gtl

    U^- Gf{imjtlg Lm`gkg ngug~ cjcu{inz`tl kj{kgfgl ojmlt kg{gmf ~j`ml` `g{j~ tjtzgl

    njmfgm tujtlhl`gtl `jkz~zagm kgl` njtglm cgzuzm tlhg~ hltl` |gmf nluj{t|g{g~`gm

    gm~g{g bglm?

    ^gagm ugmgt- ^gagm fjtj`- ^gagm ~j`gmgm-

    ^gagm clm|g`) ibl- ^gagm `lclg- Ngm bglm#bglm tjtzgl `jkz~zagm-

    Kg{gmf ~j`ml` `g{j~ agtlb u{inz`tl Lm`gkg tjogbgm njmfgm uj{`jckgmfgm ~j`mibifl

    u{itjt u{inz`tl" tjbgbz cjcuj{ag~l`gm kjkj{gug gtuj` u{inz`tl tjuj{~l?

    Gtuj` Cg~j{lgb- Gtuj` Hltl`g-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    58/84

    >;>"574 uu

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    64/84

    ::

    Cjmfal~zmf kg~gt ujmfjmngblTjbgmoz~m|g cjmjm~z`gm kg~gt `jmngbl g~gt !ZDB, ngm kg~gt `jmngbl kgvga

    !BDB,- @g{jmg z`z{gm tgcujb gngbga kj{kjng#kjng cg`g kg~gt ujmfjmngbl g~gt

    ngm kg~gt ujmfjmngbl kgvga nlal~zmf zm~z` tj~lgu z`z{gm tgcujb- Cltgb zm~z`

    tgcujb `jnzg njmfgm z`z{gm tgcujb ;71> cg`g nluj{ibja mlbgl kg~gt ujmfjmngbl

    g~gt !ZDB, ngm kg~gt ujmfjmngbl kgvga !BDB, gngbga?

    Zm~z` tgcujb Ag{l `jnzg gngbga?ZDB 3 4u

    3 5"5;5>

    5"5455;71>

    5;5>"575;5>"54

    BDB 3 4u

    3 5"5;5> #

    5"5751;71>

    5;5>"575;5>"54

    Zm~z` tgcujb `j~lfg njmfgm z`z{gm tgcujb 47 5"5;6>47"575;5>"54

    BDB 3 4u

    3 5"5;5> #

    5"574>47"575;5>"54

    @{l~j{lg tjkgfgl kj{l`z~?

    g- Ol`g U 2 BDB" kj{g{~l tgcujb cjbicug~ `j kgvga nlbzg{ kg~gt ngj{ga ~j{lcg!BDB, cg`g uj{l`tg ujm|jkgkm|g-

    k- Ol`g BDB 2 U= ZDB" kj{g{~l tjczg tgcujb kj{gng ngbgc ngj{ga ~j{lcgnltjkz~ tgcujb kj{u{lbg`z mi{cgb g~gz `gugklbl~gt u{itjt kgl`-

    d- Ol`g U = ZDB" kj{g{~l tgcujb cjbicug~ `j g~gt nlbzg{ ngj{ga ~j{lcg !ZDB,g~gz ngug~ nl`g~g`gm `gugklbl~gt u{itjt {jmnga cg`g uj{l`tg ujm|jkgkm|g

    ngm gcklb ~lmng`gm uj{kgl`gm cjbgbzl ujmlmf`g~gm `lmj{og ngbgc `jflg~gm

    u{itjt u{inz`tl-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    65/84

    :8

    Cjmffgckg{ f{ghl` ujmfjmngbl zgbl~gt t~g~lt~l`-Tj~jbga nluj{ibja mlbgl#mlbgl ZDB" DB ngm BDB" nlkzg~ f{ghl` ujmfjmngbl dgdg~

    tjuj{~l nl~zmoz``gm ugng fgckg{ kj{l`z~-

    Fgckg{ >-4- Nlgf{gc @im~{ib u !Dim~{ib u Dag{~,

    Ng{l fgckg{ >-4" nl`j~gazl kgavg ng{l kjkj{gug u{itjt u{inz`tl ngcuj{ `g{ltcg

    cgtla gng nlbzg{ kg~gt ujmfjmngblgm t~g~lt~l`gb `g{jmg ng{l kjkj{gug ng~g

    ujmfgcg~gm cgtla gng |gmf nlbzg{ uj~g `im~{ib u- cg`g ujmjbl~l uj{bz cjbg`z`gm

    {jxltl-

    Ng{l agtlb uj{al~zmfgm ugng kzbgm I`~ikj{ Mixjckj{ ~j{blag~ gngm|g~l~l`#~l~l` |gmf nlbzg{ kg~gt `jmngbl |gl~z ~j{ognl ugng ag{l `j#7:" 7-:- Agtlb Uj{al~zmfgm Kgfgm |gmf Nl ^ibg` ![jxltl,

    Mi U{inz`tl

    Ozcbga

    \gmf

    ^lng`

    Tjtzgl

    Kgflgm

    \gmf

    nl~ibg` !u,

    m

    uu

    744

    ZDB

    4u

    BDB

    4u

    7 ;;;8 >6 5"5;77 5"55 :5 5"5;;< 5"55 45;> :6 5"5711 5"5561 5"5;11 5"574;

    : ;755 :: 5"5;8; 5"55 5"545> 5"5778

    8 ;;81 ;< 5"57;1 5"55< 5"5;;< 5"55

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    66/84

    :6

    Mi U{inz`tl

    Ozcbga

    \gmf

    ^lng`

    Tjtzgl

    Kgflgm

    \gmf

    nl~ibg` !u,

    m

    uu

    744

    ZDB

    4u

    BDB

    4u

    77 ;>48 8; 5"5;:: 5"5516 5"5;: 5"5517 5"5;1 5"556;

    7> ;:;5 :8 5"5;;; 5"5518 5"5;8 5"556> 5"5;1> 5"5748

    ;5 71

    ;> 45;> :6 5"5711 5"5561 5"5;11 5"574;

    ;: 78 5"5;41 5"55< 5"571; 5"5514 5"5;75

    86;>;u

    >45"574 uu

    Cjmfal~zmf kg~gt ujmfjmngbl Zm~z` tgcujb Ag{l `jnzg gngbga?

    ZDB 3 4u

    3 5"5;5>

    5"545;;71>

    5;75"575;75"54

    BDB 3 4u

    3 5"5;5> #

    5"5771;71>

    5;75"575;75"54

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    67/84

    :1

    Zm~z` tgcujb `j~lfg njmfgm z`z{gm tgcujb 47

    5"5;184747->- Nlgf{gc @im~{ib u !Dim~{ib u Dag{~, [jxltl

    Ng{l fgckg{ >->" tj~jbga nlbg`z`gm {jxltl nl`j~gazl kgavg u{itjt u{inz`tl

    ngcuj{ `g{ltcg kj{gng ngbgc ujmfjmngblgm t~g~lt~l`gb `g{jmg tjczg ng~g

    ujmfgcg~gm kj{gng ngbgc uj~g `im~{ib u-

    >-;-;- Ujmfibgagm Ng~g Njmfgm Cjmffzmg`gm Cj~injUg{j~iNg~g |gmf nlgcklb zm~z` ujmfibgagm ng~g njmfgm cjmffzmg`gm cj~inj ug{j~i lml

    gngbga ng~g agtlb u{inz`tl tjbgcg 45 ag{l ugng kzbgm I`~ikj{#Mixjckj{ ;55

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    68/84

    :-8- Ng~g Ojmlt Dgdg~ Ngm Ozcbga Dgdg~ u{inz` ngcuj{ `g{ltcg

    Ojmlt H{j`zjmtl

    ^j{fi{jt 814

    Fjbjckzmf 411Tikj` ;41

    @j{gt ;:>

    ^I^GB 7:84

    Ng~g |gmf nlibga zm~z` cjmfj~gazl uj{tjm~gtj ojmlt u{inz` |gmf nl~ibg`" nlal~zmf

    njmfgm {zczt?

    gm{za@j{ztg`OzcbgaTjbz

    tg`gmojmltOzcbga@j{z@j{ztg`gm *

    Dim~ia uj{al~zmfgm nlgf{gc ug{j~i ugng ojmlt dgdg~ ~j{fi{jt-^j{fi{jt 3 *>>

    7:84

    814

    3 >>

    Dim~ia uj{al~zmfgm nlgf{gc ug{j~i ugng ojmlt dgdg~ fjbjckzmf-Fjbjckzmf 3 *;:

    7:84

    411

    3 ;:

    Dim~ia uj{al~zmfgm nlgf{gc ug{j~i ugng ojmlt dgdg~ tikj -Tikj` 3 *7:

    7:84

    ;41

    3 7:

    Dim~ia uj{al~zmfgm nlgf{gc ug{j~i ugng ojmlt dgdg~ `j{gt-@j{gt 3 *78

    7:84

    ;:>

    3 78

    ^gkbj >-6- Agtlb Uj{al~zmfgm Nlgf{gc Ug{j~i

    Ojmlt H{j`zjmtl Uj{tjm @zczbg~lh

    ^j{fi{jt 814 >>* >>

    Fjbjckzmf 411 ;:* 8

    @j{gt ;:> 78* 755

    ^I^GB 7:84

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    69/84

    85

    Agtlb uj{al~zmfgm ngug~ nlfgckg{`gm ngbgc nlgf{gc ug{j~i |gmf nl~zmoz``gm

    ugng fgckg{ tjkgfgl kj{l`z~?

    H{j`zjmtl 814 411 ;:> ;41

    Uj{djm~ >4"6 ;>"1 78"4 7:";

    Dzc * >4"6 81": 1>"1 755"5

    Ojmlt tikj` @j`j{gtgmfjbjckzmf~j{fi{jt

    7855

    7>55

    7;55

    7555

    155

    855

    >55

    ;55

    5

    755

    15

    85

    >5

    ;5

    5

    H{j`zjmtl

    Uj{djm~

    Ug{j~i Dag{~ ih Ojmlt

    Fgckg{ >-:- Nlgf{gc Ug{j~i

    Ng{l fgckg{ ~j{tjkz~ ngug~ nl`bgtlhl`gtl ojmlt `j{ztg`gm ngcuj{ `g{ltcg |gmf

    ~j{ognl nl U^- Gf{imjtlg Lm`gkg nlxltl ~j`ml` `g{j~ uj{linj I`~ikj{ ;55-1- @bg{lhl`gtl @j{ztg`gm Ngcuj{ @g{ltcg-

    Mi Ojmlt Ujm|jkgk

    7 ^j{fi{jt Cjci~imf- Gbg~ ui~imf ~gogc- @g{|gvgm dj{ikia

    g~gz ~lng` gabl ngbgc

    cjci~imf !t`lbb,-

    Ujm|lcugmgm Kg{gmfNgbgc U{itjt

    ; Fjbjckzmf Tzaz ~lmffl Cjtlm |gmf `z{gmf

    uj{gvg~gm-

    Kgagm kg`z Tj~~lmf ~jcuj{g~z{j

    kj{bjklagm-

    4 Tikj` @g{|gvgm `z{gmf t`lbb Gbg~ ui~imf

    > @j{gt Kgagm kg`z Ujmdgcuz{gm

    Xzb`gmltgtl

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    70/84

    87

    >-;-4- Ujmfibgagm Ng~g Njmfgm Cjmffzmg`gm Cj~injHlta Kimj !Tjkgk #G`lkg~,-

    Ng{l agtlb uj{al~zmfgm nlgf{gc ug{j~i ~j{blag~ ozcbga dgdg~ ~j{kjtg{ gngbga

    dgdg~ ~j{fi{jt njmfgm uj{tjm~gtj ugblmf ~j{kjtg{- Tjngmf`gm nlblag~ ng{l

    ozcbga uj{tjm~gtj |gmf ~j{~lmffl gngbga ojmlt dgdg~ ^j{fi{jt ngm

    fjbjckzmf" ngm ojmlt dgdg~ ~j{fi{jt cjcuzm|gl ozcbga uj{tjm~gtj tjkjtg{

    >>*" ngm ojmlt dgdg~ fjbjckzmf ozcbga uj{tjm~gtj tj{kjtg{ ;:*" cg`g

    ujmjbl~l cjbg`z`gm gmgbltg ~j{agngu dgdg~ ~j{fi{jt njmfgm cjmffzmg`gm

    nlgf{gc tjkgk#g`lkg~ `g{jmg cjclbl`l mlbgl `jdgdg~gm ugblmf ~lmffl-

    Fgckg{ >-8- Nlgf{gc tjkgk#g`lkg~

    Kj{`gl~gm njmfgm ujmfjmngblgm `zgbl~gt u{inz` tjdg{g t~g~lt~l`" nlgf{gc tjkgk#

    g`lkg~ nlfzmg`gm zm~z` cjmfj~gazl hg`~i{#hg`~i{ |gmf cjm|jkgk`gm gngm|g

    cgtgbga `zgbl~gt ~j{agngu u{inz` ngcuj{ `g{ltcg- Hg`~i{ z~gcg |gmf

    cjcujmfg{zal gngm|g u{inz` g`al{ tjuj{~l ~j{fi{jt" fjbzckzmf" tikj` ngm `j{gt

    gngbga `g{jmg cjtlm cjmfgbgcl `jtgbgagm#`jtgbgagm- @jcgcuzgm `j{og cjtlm

    tgmfg~ nlgmngb`gm zm~z` cjcu{itjt `icuim zm~z` cjmognl `g{j~ ngm u{inz`

    g`al{ ngcuj{- Hg`~i{#hg`~i{ |gmf cjmognl `jmngbg z~gcg ngbgc u{itjt u{inz`tl

    tgbga tg~zm|g gngbga `g{jmg cjtlm ag{zt kj`j{og ;> ogc uj{ ag{l" tjalmffg agcul{

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    71/84

    8;

    ~lng` lt~l{gag~- Tj{xlt ngm uj{gvg~gm ~j{agngu cjtlm tznga nlbg`z`gm zm~z`

    cjcuj{`jdlb `jtgbgagm" ~j~gul ~lng` nlbg`z`gm tj~lgu ag{l-

    U{itjt g`al{ ozfg nlujmfg{zal ibja `lmj{og `g{|gvgm nl kgflgm u{inz`tl" `lmj{og

    `g{|gvgm |gmf `z{gmf cg`tlcgb g`gm kj{ujmfg{za ugng ujmgmfgmgm u{itjt

    u{inz`tl zm~z` cjmdlu~g`gm ngcuj{ |gmf kj{`zgbl~gt- Ibja tjkgk l~z ci~lxgtl

    ugng nl{l `g{|gvgm ag{zt nluzuz` ngm nlklmg tjog` gvgb {j`{zl~cjm- `aztztm|g

    ugng ogc `j{og cgbgc |gmf djmnj{zmf cjmz{zm- @imnltl `j{og ugng cgbgc ag{l

    cjmfz{gmfl ujmfgvgtgm ~j{agngu ogbgmm|g `jflg~gm u{inz`tl- Ogclmgm ngm

    ~zmogmfgm |gmf cjcgngl |gmf nluj{ibja ng{l uj{ztgaggm l`z~ kj{ujmfg{za-

    Ujmfgvgtgm `zgbl~gt |gmf nl~j~gu`gm ibja kgflgm WD" |gl~z ~lng` tjczg kgflgm

    u{itjt u{inz`tl cjmj{lcg lmtuj`tl- U{itjt |gmf `z{gmf nlgvgtl |gl~z nl cjtlm

    ngm kgagm kg`z tj{~g u{itjt `j{og `g{|gvgm-

    @zgbl~gt kgagm kg`z |gmf nlfzmg`gm ozfg kj{ujmfg{za zm~z` ujbg`tgmg`gm u{itjt

    u{inz`tl" mgczm `g{jmg `z{gmfm|g ujmfgvgtgm |gmf kgl` ~j{agngu ujclblagm

    kgagm kg`z" lml cjmognl tgbga tg~z ujm|jkgk ng{l ~j{ognlm|g u{inz` dgdg~-

    Tjbglm l~z hg`~i{ bglm |gmf ngug~ cjmz{zm`gm `zgbl~gt u{inz` gngbga hg`~i{

    blmf`zmfgm- Nlcgm hg`~i{ lml kj{ngcug` cjcujmfg{zal `lmj{og `j{og `g{|gvgm

    ngbgc cjbg`z`gm uj`j{oggm tjalmffg ngug~ cjmz{zm`gm `zgbl~gt u{inz` |gmf

    ~jbga nlu{inz`tl-

    Njmfgm `g~g bglm" hg`~i{ cjtlm" `g{|gvgm" blmf`zmfgm" ngm kgagm kg`z tgmfg~kj{ujmfg{za ugng u{itjt u{inz`tl `g{j~ ngcuj{ `g{ltcg tjalmffg ngug~

    cjmogvgk gug`ga `zgbl~gt u{inz`tl tjtzgl g~gz ~lng` tjtzgl njmfgm t~gmng{ltgtl

    |gmf ~jbga nl~jm~z`gm-

    >-;->- Ng~gKgtjnU{if{gc lml nlfzmg`gm zm~z` cjcuj{cznga WD cjmfim~{ib `jtgbgagm ngm

    cjmfj~gazl ojmlt dgdg~" ozcbga ngm ujm|jkgk dgdg~- Kj{l`z~ lml gngbga ~gculbgm

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    72/84

    84

    u{if{gc ng~gkgtjn" Tjdg{g fg{lt kjtg{ u{itjt ng{l ng~gkgtjn gngbga tjkgfgl

    kjl`z~?

    g, Ulblagm ujcg`glIuj{g~i{ kltg cjczbgl njmfgm cjclbla ulblagm ujcg`gl-

    Fgckg{ >-6- Ulblagm Ujcg`gl

    ^gculbgm gvgb lml cj{zug`gm h{ic uj{~gcg g|mf nlkzg~ ngbgc u{if{gc

    tlt~jc lmhi{cgtl lml- ^j{ngug~ ulblagm ujcg`gl ngm ~ickib ~z~zu ngm biflm-

    k, ^gculbgm Cjmz Gvgb

    Fgckg{ >-1- ^gculbgm Cjmz Gvgb

    Hi{c `jnzg lml cj{zug`gm ~gculbgm gvgb |gmf kj{ltl`gm cjmz

    ujmzbztz{gm" cjmz ujmojbgtgm" ulblagm ujcg`gl ngm ajbu- Nlngbgchi{c lml

    hzmftl cjmz |gmf ngug~ cjmognl`gm lmhi{cgtl-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    73/84

    8>

    d, Cjmz Ujmjbztz{gmTj~jbga iuj{g~i{ cjclbla tgbga tg~z cjmz" dim~iam|g iuj{g~i{ cjclbla

    cjmz ujmzbztgm cg`gm |gmf g`gm ~gculb ng{l cjmz tjkgfgl kj{l`z~-

    Fgckg{ >--75- Ujmjbztz{gm Ojmlt Dgdg~ \gmf Nl~jcz`gm

    @jcznlgm tj~jbga cjclbla ojmlt dgdg~" cg`g g`gm ~gculbhi{c kj{l`z~m|g-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    74/84

    8:

    j, Cjmz Ozcbga @j{ztg`gm Ngm Ujm|jkgk @j{ztg`gm

    Fgckg{ >-77- Ozcbga @j{ztg`gm Ngm Ujm|jkgk Dgdg~

    Nl hi{c lml g`gm cjmgculb`gm ojmlt |gmf gmng ulbla ngm ozcbga

    kgm|g`m|g dgdg~ ngm ujm|jkgk ng{l `jdgdg~gm-

    h, Cjmz [j`gcgmCjmz {j`gcgm lml g`gm cjmgculbg`gm tjczg |gmf ulblagm |gmf ~jbga

    nlulbla ibja iuj{g~i{)WD-

    Fgckg{ >-7;- [j`gcgm \gmf g`gm Nlgmgbltlt

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    75/84

    88

    f, Cjmz UjmojbgtgmCjmz ujmojbgtgm kj{ltl ~jm~gmf ujmojbgtgm `zgbl~gt ngm ngcuj{ g~gz tj{lmf

    nltjkz~ ~{icib-

    Fgckg{ >-74- Ujmojbgtgm Tlt~jc

    a, Cjmz @j~j{gmfgmNgbgc cjmz `j~j{gmfgm lml ujckzg~gm u{if{gc" |gmf hzmftlm|g zm~z`

    cjmfj~gazl tlgug |gmf cjckzg~ u{if{gc lml-

    Fgckg{ >-7>- @j~j{gmfgm Ujckzg~

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    76/84

    86

    Kgk :

    Gmgbltg

    U^- Gfimjtlg Nlxltl ^j`ml` @g{j~ njmfgm cj{j` ngfgmf Lm`gkg cj{zug`gm

    tgbga tg~z Kgngm Ztgag Clbl` Ngj{ga !KZCMN, U{iulmtl Ogvg Kg{g~- ^zozgm

    kj{nl{lm|g U^ Gf{imjtlg Lm`gkg?

    7- Tgbga tg~z tg{gmg ngbgc ztgag ujcj{lm~ga ngj{ga cjmgckga tzckj{ujmngug~gm ngj{ga-

    ;- ^z{z~ tj{~g ngbgc cjbg`tgmg`gm ztgag#ztgag ujckgmfzmgm tjtzgl njmfgmhzmftlm|g tj{~g cjmlmf`g~`gm u{inz`tl)ogtg ngm uj{ngfgmfgm nl klngmf

    `g{j~" ubgt~l` ngm `lclg-

    Gnguzm kltmlt lm~lm|g cjbluz~l?

    Lmnzt~{l" cjbluz~l ? kg{gmf#kg{gmf ng{l `g{j~" cg`gmgm" clmzcgm ngmujmfgbjmfgm)ujcki~ibgm !gcg~lb," jt kgbi`" ~j`t~lb" ujmfibgagm `g|z

    ~{lubj`-

    Uj{ngfgmfgm" cjbluz~l ? j`tui{#lcui{ ngm uj{ngfgmfgm cg`gmgm ngmclmzcgm-

    U^- Gf{imjtlg Lm`gkg cjclbl`l tzckj{ ng|g |gmf cjbluz~l tzckj{ ng|g cgmtzlg

    ngm tzckj{ ng|g cjtlm ngm gbg~- Tzckj{ ng|g cgmztlg |gmf nlclbl`l ibja U^-

    Gf{imjtlg lm`gkg njxltl ~j` ml` `g{j~ lml kj{ozcbga 78< i{gmf" |gmf ~j{nl{l ng{l

    ujfgvgl ~j~gu" `im~{g`" aimi{j{-

    Ngbgc u{itjt ujckzg~gm ngcuj{ `g{ltcg" cgtla ~j{ngug~ u{inz` dgdg~ ugng

    tj~lgu u{itjt u{inz`tlm|g" tjalmffg uj{ztgaggm ag{zt cjbg`z`gm uj`j{oggm zbgmf

    !{jvi{`, zm~z` cjcuj{kgl`l u{inz` dgdg~- Njmfgm ujmj{gugm ~j`ml` uj{kgl`gm

    njmfgm cjmffzmg`gm kjkj{gug kjkj{gug cj~inj T~g~lt~ldgb U{itjt dim~{ib !TUD,-

    Ujmjbl~l ngug~ cjmflnjm~lhl`gtl ojmlt dgdg~ ngm cjmjbl~l tj`~i{#tj`~i{ |gmf ngug~

    cjmlckzb`gm `j~lng`tjtzglm ugng agtlb u{inz`tl- Tj{~g cjmj~z`gm g`g{

    uj{cgtgbgagm zm~z` nlbg`z`gm ztztbgm uj{kgl`gm |gmf kj{fzmg kgfl ujmlmf`g~gm

    `gzblgt u{inz` ngcuj{ `g{ltcg nl U^- Gfimjtlg Lm`gkg Nlxltl ^j`ml` @g{j~-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    77/84

    81

    :-7- Ozcbga Dgdg~ U{inz` Ngcuj{ @g{ltcg-Ng{l ujmjbl~lgm ngm uj{al~zmfgm cjmz{z~ ujmjbl~l tj~lgu ojmlt dgdg~ kj{ujmfg{za

    tj`gbl ~j{agngu `gzbl~gt u{inz` |gmf nlu{inz`tl- Ng{l agtlb agtlb ujmfgcg~gm

    ~j{ngug~ h{j`zjmtl nltj~lgu ojmlt dgdg~m|g" tjuj{~l ojmlt dgdg~ ~j{fi{jt cjclbl`l

    h{j`zjmtl dgdg~ tjkjtg{ 814" fjbjckzmf tjkjtg{ 411" tikj` tjkjtg{ ;41" ngm

    tjngmf`gm ojmlt dgdg~ `j{gt cjclbl`l h{j`zjmtl tjkjtg{ ;:>- Ng{l tj`lgm ojmlt

    dgdg~" ujmjbl~l cjblag~ omlt dgdg~ |gmf ugblmf ~j{kjtg{ gngbga ojmlt dgdg~ ~j{fi{jt

    ngm |gmf ugblmf ~j{`jdlb gngbga ojmlt `j{gt-

    :-;- Hg`~i{ hg`~i{ dgdg~ ugng U{inz` Ngcuj{ @g{ltcg-@jbjcgagm ng{l ujmfgvgtgm" uj{gvg~gm cjtlm ngm ujm|lcugmfgm |gmf ~j{ognl

    ugng u{itjt nl~jbztz{l ng{l tzckj{#tzckj{ ujm|jkgk u{inz` cjmognl dgdg~"

    tzckj{#tzckj{ l~z nlgm~g{gm|g gngbga cjtlm" `g{|gvgm" cj~inj ngm kgagm kg`z-

    Hg`~i{#hg`~i{ |gmf cjcujmfg{zal `jbjcgagm u{itjt tjalmffg cjmlckzb`gm

    gngm|g u{inz` g`al{ dgdg~ ugng ojmlt Ngcuj{ @g{ltcg nl U^- Gf{imjtlg Lm`gkg

    kj{ngtg{`gm fgckg{ nlgf{gc tjkgk g`lkg~ zm~z` ojmlt `g{j~ Ngcuj{ @g{ltcg

    gngbga tjkgfgl kj{l`z~?

    7, CjtlmOgc `j{og cjtlm zm~z` cjcu{itjt `icuim cjmognl `g{j~ Ngcuj{

    @g{ltcg gngbga ;> ogc uj{ ag{l- Lm~jmtl~gt ujmffzmggm cjtlm |gmf agcul{

    ~lng` lt~l{gag~ tjbgcg kj{bgmftzmfm|g u{inz`tl kj{ogbgm- Cjtlm tj{lmf

    ~j{ognl `j{ztg`gm" `g{jmg `z{gmfm|g uj{gvg~gm ~j{agngu cjtlm |gmf

    nlfzmg`gm ibja `g{|gvgm zm~z` u{inz`tl-

    ;,

    @g{|gvgm@g{|gvgm kgflgm u{inz`tl kj`j{og ~lfg talh~ uj{ ag{l njmfgm ~lgu talh~m|g

    1 ogc- Ol`g `g{|gvgm cjmngug~ kgflgm ogc cgbgc !ugng 7:-55 #;4-55 vlk

    ngm ;4-55 56-55 VLK," cg`g `imtlt~jmtl ugng tgg~ kj`j{og djmnj{zmf

    kj{`z{gmf `g{jmg `jbjbgagm zm~z` kj`j{og nl tj~lgu talh~ ngm gng hg`~i{#

    hg`~i{ ujm|jkgk |gmf ~j{ognl ng{l vg`~z `j{og ngm ogc `j{og |gmf ~lng` gng

    blkz{" ng{l nltj~lgu talh~" ng{l hg`~i{ ztlg" t`lbb" `j~jbl~lgm" ngm ozcbga

    `g{|gvgm ozfg cjmjm~z`gm `zgbl~gt tzg~z u{inz` |gmf nlagtlb`gm-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    78/84

    8- Njmfgm ozcbga dgdg~ |gmf ~j{blag~ cg`g ujmzblt cjm|g{gmg`gm zm~z`bjkla nl~lmf`g~`gm bgfl ng{l tjfl tlt~jc `j{og" ujmfgvgtgm" ngm `j~jbl~lgm

    ngbgc u{itjt u{inz`tl-

    :- Njmfgm tlt~jc lmhi{cgtl ng~gkgtj lml kgflgm iuj{g~i{ WD bjklacjmlmf`g~`gm ujmfjmngblgm `zgbi~gt `g{jmg iu{g~i{ kltg cjmfim~{ib

    kjkgfgl ojmlt" ozcbga ngm ujm|jkgk njmfgm cznga-

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    83/84

    Nghg~g{ Uzt~g`g

    Fgtuj{t" Xlmdjm~" 7

  • 8/2/2019 PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTICAL PROCESS CONTROL (SPC) GUNA INFORMA

    84/84

    Mgcg ? [ztbl Zcz{ ? ;4 ^gazm ^jcug~" ^gmffgb Bgal{ ? Tj{gmf" 75 Njtjckj{ 7;>4