OUTPUT SPSS

1.1. Group StatisticsGroup Statistics

MaskapaiMeanStd. DeviationValid N (listwise)

UnweightedWeighted

Garuda IndonesiaHarga Tiket5.8000.632461010.000

Kemudahan Pemesanan Tiket6.4000.843271010.000

Layanan Pramugari6.6000.516401010.000

Kualitas Layanan Bagasi5.2000.788811010.000

Suasana Kabin6.5000.527051010.000

Kenyamanan Tempat Duduk5.9000.737861010.000

Kualitias Makanan dan Minuman5.5000.527051010.000

Kejelasan Informasi Keberangkatan5.7000.483051010.000

Ketepatan Jadwal Berangkat dan Sampai5.4000.516401010.000

Tanggung Jawab Terhadap Penundaan atau Pembatalan4.1000.737861010.000

Layanan Atas Keluhan Penumpang6.2000.421641010.000

Penampilan Eksterior Pesawat6.0000.666671010.000

MerpatiHarga Tiket6.0000.666671010.000

Kemudahan Pemesanan Tiket4.7000.483051010.000

Layanan Pramugari5.9000.737861010.000

Kualitas Layanan Bagasi6.2000.632461010.000

Suasana Kabin6.0000.666671010.000

Kenyamanan Tempat Duduk5.7000.483051010.000

Kualitias Makanan dan Minuman4.2000.788811010.000

Kejelasan Informasi Keberangkatan5.0000.942811010.000

Ketepatan Jadwal Berangkat dan Sampai5.9000.316231010.000

Tanggung Jawab Terhadap Penundaan atau Pembatalan3.8000.918941010.000

Layanan Atas Keluhan Penumpang5.4000.516401010.000

Penampilan Eksterior Pesawat5.9000.737861010.000

Lion AirHarga Tiket6.6000.699211010.000

Kemudahan Pemesanan Tiket5.4000.843271010.000

Layanan Pramugari5.4000.966091010.000

Kualitas Layanan Bagasi4.9000.737861010.000

Suasana Kabin5.3000.948681010.000

Kenyamanan Tempat Duduk4.6000.843271010.000

Kualitias Makanan dan Minuman3.8000.918941010.000

Kejelasan Informasi Keberangkatan4.2000.788811010.000

Ketepatan Jadwal Berangkat dan Sampai4.4000.699211010.000

Tanggung Jawab Terhadap Penundaan atau Pembatalan3.30001.159501010.000

Layanan Atas Keluhan Penumpang5.3000.674951010.000

Penampilan Eksterior Pesawat5.1000.737861010.000

TotalHarga Tiket6.1333.730303030.000

Kemudahan Pemesanan Tiket5.50001.008583030.000

Layanan Pramugari5.9667.889923030.000

Kualitas Layanan Bagasi5.4333.897633030.000

Suasana Kabin5.9333.868343030.000

Kenyamanan Tempat Duduk5.4000.894433030.000

Kualitias Makanan dan Minuman4.50001.042213030.000

Kejelasan Informasi Keberangkatan4.9667.964313030.000

Ketepatan Jadwal Berangkat dan Sampai5.2333.817203030.000

Tanggung Jawab Terhadap Penundaan atau Pembatalan3.7333.980273030.000

Layanan Atas Keluhan Penumpang5.6333.668683030.000

Penampilan Eksterior Pesawat5.6667.802303030.000

1.2. Tests of Equality of Group MeansTests of Equality of Group Means

Wilks' LambdaFdf1df2Sig.

Harga Tiket.7763.900227.033

Kemudahan Pemesanan Tiket.50513.228227.000

Layanan Pramugari.6846.248227.006

Kualitas Layanan Bagasi.6038.872227.001

Suasana Kabin.6686.719227.004

Kenyamanan Tempat Duduk.5789.873227.001

Kualitias Makanan dan Minuman.49813.586227.000

Kejelasan Informasi Keberangkatan.5829.688227.001

Ketepatan Jadwal Berangkat dan Sampai.39820.455227.000

Tanggung Jawab Terhadap Penundaan atau Pembatalan.8831.793227.186

Layanan Atas Keluhan Penumpang.6258.111227.002

Penampilan Eksterior Pesawat.7394.761227.017

1.3. Pooled Within-Groups MatricesaPooled Within-Groups Matricesa

Harga TiketKemudahan Pemesanan TiketLayanan PramugariKualitas Layanan BagasiSuasana KabinKenyamanan Tempat DudukKualitias Makanan dan MinumanKejelasan Informasi KeberangkatanKetepatan Jadwal Berangkat dan SampaiTanggung Jawab Terhadap Penundaan atau PembatalanLayanan Atas Keluhan PenumpangPenampilan Eksterior Pesawat

CovarianceHarga Tiket.444.089.030-.148.044.081.044.044.015-.059.096.126

Kemudahan Pemesanan Tiket.089.552.248-.104.252.152.237.274.056.252.156.122

Layanan Pramugari.030.248.581.089.363.219.111.074.144.074.074.093

Kualitas Layanan Bagasi-.148-.104.089.522.159.126.052.067-.007.167-.070.048

Suasana Kabin.044.252.363.159.541.322.226.107.104.059.078.100

Kenyamanan Tempat Duduk.081.152.219.126.322.496.159.056-.011.100.059.004

Kualitias Makanan dan Minuman.044.237.111.052.226.159.581.330.074.426.067.089

Kejelasan Informasi Keberangkatan.044.274.074.067.107.056.330.581.126.507.148.141

Ketepatan Jadwal Berangkat dan Sampai.015.056.144-.007.104-.011.074.126.285.081.089.056

Tanggung Jawab Terhadap Penundaan atau Pembatalan-.059.252.074.167.059.100.426.507.081.911.211.019

Layanan Atas Keluhan Penumpang.096.156.074-.070.078.059.067.148.089.211.300.078

Penampilan Eksterior Pesawat.126.122.093.048.100.004.089.141.056.019.078.511

CorrelationHarga Tiket1.000.179.058-.308.091.173.087.087.042-.093.264.264

Kemudahan Pemesanan Tiket.1791.000.438-.193.461.290.418.484.140.355.382.230

Layanan Pramugari.058.4381.000.161.647.407.191.127.355.102.177.170

Kualitas Layanan Bagasi-.308-.193.1611.000.300.247.094.121-.019.242-.178.093

Suasana Kabin.091.461.647.3001.000.622.403.192.264.084.193.190

Kenyamanan Tempat Duduk.173.290.407.247.6221.000.296.103-.030.149.154.007

Kualitias Makanan dan Minuman.087.418.191.094.403.2961.000.567.182.585.160.163

Kejelasan Informasi Keberangkatan.087.484.127.121.192.103.5671.000.309.697.355.258

Ketepatan Jadwal Berangkat dan Sampai.042.140.355-.019.264-.030.182.3091.000.160.304.146

Tanggung Jawab Terhadap Penundaan atau Pembatalan-.093.355.102.242.084.149.585.697.1601.000.404.027

Layanan Atas Keluhan Penumpang.264.382.177-.178.193.154.160.355.304.4041.000.199

Penampilan Eksterior Pesawat.264.230.170.093.190.007.163.258.146.027.1991.000

a. The covariance matrix has 27 degrees of freedom.

1.4. Summary of Canonical Discriminant Functions

Summary of Canonical Discriminant Functions

Eigenvalues

FunctionEigenvalue% of VarianceCumulative %Canonical Correlation

12.649a74.574.5.852

2.909a25.5100.0.690

a. First 2 canonical discriminant functions were used in the analysis.

Wilks' Lambda

Test of Function(s)Wilks' LambdaChi-squaredfSig.

1 through 2.14450.4696.000

2.52416.8112.000

Standardized Canonical Discriminant Function Coefficients

Function

12

Kemudahan Pemesanan Tiket-.528.855

Kenyamanan Tempat Duduk.597.295

Ketepatan Jadwal Berangkat dan Sampai.837.106

Structure Matrix

Function

12

Ketepatan Jadwal Berangkat dan Sampai.745*.218

Kualitas Layanan Bagasia.234*-.094

Kemudahan Pemesanan Tiket-.238.956*

Suasana Kabina.349.606*

Kenyamanan Tempat Duduk.419.540*

Layanan Pramugaria.309.532*

Kejelasan Informasi Keberangkatana.065.477*

Kualitias Makanan dan Minumana.108.465*

Layanan Atas Keluhan Penumpanga.144.405*

Tanggung Jawab Terhadap Penundaan atau Pembatalana.035.365*

Penampilan Eksterior Pesawata.005.214*

Harga Tiketa.044.209*

Pooled within-groups correlations between discriminating variables and standardized canonical discriminant functions Variables ordered by absolute size of correlation within function.

*. Largest absolute correlation between each variable and any discriminant functiona. This variable not used in the analysis.

1.5. Standardized Canonical Discriminant Function Coefficients

Canonical Discriminant Function Coefficients

Function

12

Kemudahan Pemesanan Tiket-.7111.151

Kenyamanan Tempat Duduk.848.419

Ketepatan Jadwal Berangkat dan Sampai1.567.199

(Constant)-8.872-9.637

Unstandardized coefficients

Functions at Group Centroids

MaskapaiFunction

12

Garuda Indonesia.0451.279

Merpati1.868-.662

Lion Air-1.914-.616

Unstandardized canonical discriminant functions evaluated at group means

1.6. Variables not and in the analysisVariables in the Analysis

StepToleranceF to RemoveWilks' Lambda

1Ketepatan Jadwal Berangkat dan Sampai1.00020.455

2Ketepatan Jadwal Berangkat dan Sampai.98020.220.505

Kemudahan Pemesanan Tiket.98013.150.398

3Ketepatan Jadwal Berangkat dan Sampai.97512.559.288

Kemudahan Pemesanan Tiket.89412.117.283

Kenyamanan Tempat Duduk.9114.712.198

Variables Not in the Analysis

StepToleranceMin. ToleranceF to EnterWilks' Lambda

0Harga Tiket1.0001.0003.900.776

Kemudahan Pemesanan Tiket1.0001.00013.228.505

Layanan Pramugari1.0001.0006.248.684

Kualitas Layanan Bagasi1.0001.0008.872.603

Suasana Kabin1.0001.0006.719.668

Kenyamanan Tempat Duduk1.0001.0009.873.578

Kualitias Makanan dan Minuman1.0001.00013.586.498

Kejelasan Informasi Keberangkatan1.0001.0009.688.582

Ketepatan Jadwal Berangkat dan Sampai1.0001.00020.455.398

Tanggung Jawab Terhadap Penundaan atau Pembatalan1.0001.0001.793.883

Layanan Atas Keluhan Penumpang1.0001.0008.111.625

Penampilan Eksterior Pesawat1.0001.0004.761.739

1Harga Tiket.998.9982.421.335

Kemudahan Pemesanan Tiket.980.98013.150.198

Layanan Pramugari.874.8744.584.294

Kualitas Layanan Bagasi1.0001.0004.723.292

Suasana Kabin.930.9303.501.313

Kenyamanan Tempat Duduk.999.9995.283.283

Kualitias Makanan dan Minuman.967.96711.488.211

Kejelasan Informasi Keberangkatan.904.9045.724.276

Tanggung Jawab Terhadap Penundaan atau Pembatalan.974.974.792.375

Layanan Atas Keluhan Penumpang.908.9088.024.246

Penampilan Eksterior Pesawat.979.9791.514.356

2Harga Tiket.968.9502.794.162

Layanan Pramugari.720.720.418.191

Kualitas Layanan Bagasi.963.9442.183.168

Suasana Kabin.747.747.937.184

Kenyamanan Tempat Duduk.911.8944.712.144

Kualitias Makanan dan Minuman.809.8093.440.155

Kejelasan Informasi Keberangkatan.706.7061.488.177

Tanggung Jawab Terhadap Penundaan atau Pembatalan.861.861.274.193

Layanan Atas Keluhan Penumpang.790.7901.387.178

Penampilan Eksterior Pesawat.934.9341.074.182

3Harga Tiket.951.8782.853.116

Layanan Pramugari.621.621.340.140

Kualitas Layanan Bagasi.861.815.780.135

Suasana Kabin.470.470.153.142

Kualitias Makanan dan Minuman.772.7722.303.120

Kejelasan Informasi Keberangkatan.706.7061.171.131

Tanggung Jawab Terhadap Penundaan atau Pembatalan.858.807.148.142

Layanan Atas Keluhan Penumpang.786.7861.259.130

Penampilan Eksterior Pesawat.931.850.937.133

1.7. Classification Statistics

Territorial MapCanonical DiscriminantFunction 2 -8.0 -6.0 -4.0 -2.0 .0 2.0 4.0 6.0 8.0 +---------+---------+---------+---------+---------+---------+---------+---------+ 8.0 + + I11 I I331 I I 311 I I 331 11I I 311 1122I 6.0 + 3311+ + + + + + + 1122 + I 331 1122 I I 311 122 I I 3311 112 I I 331 1122 I I 311 1122 I 4.0 + + 331 + + + + + 122 + + I 311 112 I I 3311 1122 I I 331 1122 I I 311 1122 I I 331 122 I 2.0 + + + 311 + + + 112 + + + I 3311 1122 I I 331 * 1122 I I 311 122 I I 3311 112 I I 331 1122 I .0 + + + + 311 + 1122 + + + + I 331 1122 I I * 3122 * I I 32 I I 32 I I 32 I -2.0 + + + + 32 + + + + I 32 I I 32 I I 32 I I 32 I I 32 I -4.0 + + + + 32 + + + + I 32 I I 32 I I 32 I I 32 I I 32 I -6.0 + + + + 32 + + + + I 32 I I 32 I I 32 I I 32 I I 32 I -8.0 + 32 + +---------+---------+---------+---------+---------+---------+---------+---------+ -8.0 -6.0 -4.0 -2.0 .0 2.0 4.0 6.0 8.0 Canonical Discriminant Function 1

Symbols used in territorial map

Symbol Group Label------ ----- --------------------

1 1 Garuda Indonesia 2 2 Merpati 3 3 Lion Air * Indicates a group centroid

1.8. Classification Results

Casewise Statistics

Case NumberActual GroupHighest GroupSecond Highest GroupDiscriminant Scores

Predicted GroupP(D>d | G=g)P(G=g | D=d)Squared Mahalanobis Distance to CentroidGroupP(G=g | D=d)Squared Mahalanobis Distance to CentroidFunction 1Function 2

pdf

Original112**.1132.5394.3611.4614.6702.2031.399

211.5812.9821.0852.0169.302.6442.131

311.1872.6453.3553.3544.554-1.7711.513

413**.2902.5992.4761.2254.435-.350-.790

512**.3752.5691.9611.3512.927.499-.371

611.5592.9931.1633.00412.182-.0752.351

711.5812.9821.0852.0169.302.6442.131

811.5052.9541.3653.0457.474-.9231.932

911.5052.9541.3653.0457.474-.9231.932

1011.6952.764.7282.2063.349.507.561

1122.8072.895.4281.0974.8681.218-.590

1222.8072.895.4281.0974.8681.218-.590

1322.3752.5691.9611.3512.927.499-.371

1422.8692.950.2801.0506.1862.066-.171

1522.8072.895.4281.0974.8681.218-.590

1622.5322.9981.2621.00214.2292.777-1.323

1722.8692.950.2801.0506.1862.066-.171

1822.8692.950.2801.0506.1862.066-.171

1922.5322.9981.2621.00214.2292.777-1.323

2022.5322.9981.2621.00214.2292.777-1.323

2131**.5052.9541.3653.0457.474-.9231.932

2233.4312.5421.6841.4482.064-1.060.362

2333.5722.9741.1161.0268.393-2.628.162

2433.2772.9982.5701.00214.757-3.476-.257

2533.2902.5992.4761.2254.435-.350-.790

2633.6492.958.8631.0317.732-1.198-1.209

2733.9332.987.1391.0128.994-1.917-.989

2833.24721.0002.7951.00018.547-3.484-1.189

2933.1502.9993.7952.00118.981-2.054-2.559

3033.5952.9971.0401.00312.819-2.046-1.627

Cross-validateda112**.1743.8284.9671.1728.112

211.5393.9772.1652.0229.762

313**.1593.5915.1801.4095.914

413**.4963.7002.3882.2084.814

512**.3653.7333.1761.1666.144

611.2283.9914.3323.00514.785

711.5393.9772.1652.0229.762

811.6123.9381.8153.0617.291

911.6123.9381.8153.0617.291

1011.2653.6403.9662.3175.371

1122.5903.8611.9181.1285.734

1222.5903.8611.9181.1285.734

1321**.2503.4924.1062.3984.532

1422.9503.943.3511.0575.971

1522.5903.8611.9181.1285.734

1622.5753.9981.9881.00214.852

1722.9503.943.3511.0575.971

1822.9503.943.3511.0575.971

1922.5753.9981.9881.00214.852

2022.5753.9981.9881.00214.852

2131**.7013.9961.4183.00313.010

2231**.5153.5092.2883.4782.415

2333.5963.9651.8891.0358.528

2433.2783.9973.8491.00315.718

2533.3513.5063.2781.3084.274

2633.4193.9352.8241.0468.853

2733.6663.9841.5721.0159.897

2833.00731.00012.2241.00029.438

2933.1353.9995.5542.00119.295

3033.0183.99510.0611.00421.204

For the original data, squared Mahalanobis distance is based on canonical functions. For the cross-validated data, squared Mahalanobis distance is based on observations.

**. Misclassified casea. Cross validation is done only for those cases in the analysis. In cross validation, each case is classified by the functions derived from all cases other than that case.

1.9. Log Determinants

Log Determinants

MaskapaiRankLog Determinant

Garuda Indonesia3-2.355

Merpati3-5.598

Lion Air3-1.932

Pooled within-groups3-2.663

The ranks and natural logarithms of determinants printed are those of the group covariance matrices.

1.10. Uji Box

Test Results

Box's M17.067

FApprox.1.189

df112

df23532.846

Sig..284

Tests null hypothesis of equal population covariance matrices.