Mau Ban Cau Hoi Phuc Vu Bai Tap Nhom

8/14/2019 Mau Ban Cau Hoi Phuc Vu Bai Tap Nhom

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TRNG I HC TY KHOA KINH T - QUN TR KINH DOANH

Xin cho anh (ch) v cc bn, ti tn l hin l sinhvin thuc khoa kinh t - QTKD ca Trng i hc Ty , hon thnh ti nghincu l Cc yu t tc ng n s tha mn ca khch hng v dch v mng inThoi Di ng Mobifone ti thnh ph Cn Th.Rt mong anh (ch) v cc bn vui lngdnh khong 10 pht gip ti hon thnh cc cu hi c lin quan di y. Ti rt hoannghnh s cng tc ca anh (ch) v hy yn tm rng nhng cu tr li ca anh (ch) sc gi b mt tuyt i.1. PHN QUN L:

S th t mu:..............................................Tn p vin:................................................S in thoi:...............................................Gii tnh: 1. Nam 2. NTui:

Tn phng vn vin: Ngy phng vn: .Kim tra vin: .Kt lun: .

2. PHN SNG LCQ1. Bn thn anh (ch) hoc bt c thnh vin no trong gia nh lm vic trong dch vmng in thoi di ng Mobifone hay khng?

C 1 Tip tcKhng 2 Ngng

Q2. Xin anh (ch) vui lng cho bit, anh (ch) c s dng dch mng in thoi di ngMobifone hay khng?

C 1 Tip tcKhng 2 Ngng

3. PHN NI DUNG CHNHQ3. Anh (ch) bit n dch v mng in thoi di ng Mobifone thng qua nhng ngunthng tin no? V mc quan trng ca nhng ngun thng tin i vi quyt nh chndch v?1. Hon ton khng quan trng 2. Khng quan trng 3. Kh quan trng 4. Quan trng 5. Rt quan trng

Ngun thng tin v dch v mng 1 2 3 4 51. Truyn thanh, truyn hnh 2. Bo ch, tp ch

3. Bn b, ng nghip 4. Ngi thn trong gian nh 5. Nhn vin bn hng/tip th

1

BNG CU HI MC HI LNG CA KHCH HNG VDCH V MNG IN THOI DI NG MOBIFONE TI

THNH PH CN TH


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6. T tm n dch v 7. Thng tin khc: .

Q4. Xin anh (ch) vui lng cho bit, cc yu t no sau y nh hng n quyt nh chndch v mng in thoi di ng Mobifone ca anh (ch) ?

1. Hon ton khng quan trng 2. Khng quan trng 3. Kh quan trng 4. Quan trng 5. Rt quan trng

Cc tiu ch nh gi 1 2 3 4 51. Sn phm dch v - Cht lng m thoi - Vng ph sng rng - C nhiu dch v gia tng: nhc ch, GPRS.. 2. Gi (ph) ca dch v - Gi cc hp l

- Nim yt r rng - Thng tin gi cho khch hng - C cc hnh thc thanh ton khc nhau 3. Phn phi dch v - Ha mng d dng - Np tin d dng - S thun tin trong tip cn dch v 4. Chng trnh marketing - Chng trnh qung co hp dn - Chng trnh khuyn mi hp dn - Tham gia t chc s kin v cng ng 5. Yu t con ngi v dch v khch hng - Nhn vin ho nh, vui v - Tinh thn trch nhim ca nhn vin - S nhit tnh trong cng vic - Trnh chuyn mn-nghip v - Gii quyt tt cc vn ca khch hng

Q6. Xin anh (ch) vui lng cho bit, trng hp khng hi lng vi s mong i i vidch v, anh (ch) s c nhng hnh ng no sau y:

1. Khng chc chn 2. Kh chc chn 3. Rt chc chn

Hnh ng SD CSD 1 2 31. Hnh ng phn i cng khai

2. Phn hi kin trc tip

3. Khng c kin v tip tc s dng

4. Khng bao gi quay tr li 5. kin khc:

Q7. Theo anh (ch), nhng gii php no nng cao cht lng dch v ?

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1. Khng quan trng 2. Hi quan trng 3. Kh quan trng 4. Rt quan trng

Gii php 1 2 3 4GP1: .....

GP2: .....

GP3: .....

GP4: .....

GP5: .....

GP6: .....

Q8. Xin vui lng cho bit, tnh trng hn nhn anh (ch) ?

Vn cnc thn lp gia nh,cha c con lp gia nh,c con nh lp gia nh, ccon trng thnh1 2 3 4

Q9. Vui lng cho bit, trnh vn ha ca anh (ch)?

Cp 1 Cp 2 Cp 3 Trung cp C& H Sau i hc1 2 3 4 5 6

Q10. Ngh nghip ca anh (ch) l g?

Hc sinh/

Sinh vin

Cng nhn/

nhn vin

Cng chc/

vin chc

T Kdoanh/

B.Bn nh

Cn b

qun l

Ni

tr

Lm ngh

t do1 2 3 4 5 6 7

Q11. Vui lng cho bit, thu nhp mi thng ca anh (ch) mc?

1 n 2 triu > 2 n 3 triu > 3 n 4 triu >4 n 5 triu > 5 triu1 2 3 4 5

B GIO DC V O TOTRNG I HC CN TH

Nhm thu thp kin ng gp v phn hi ca cc bn v kin thc, k nng v nhngcm nhn ca cc bn v qu trnh hc tp ng thi nng cao cht lng chung ti trng ihc Cn Th. Cc bn vui lng cho bit mt s thng tin v kin sau. Chng ti rt hoannghnh s cng tc ca bn v hy yn tm rng nhng cu tr li ca bn s c gi b mt

tuyt i.

Tn p vin: Tn phng vn vin: ...

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PHIU KHO ST S HI LNG CASINH VIN


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Ngnh hc: Khoa: Kha: .S in thoi: Gii tnh: Nam N BCS Lp BCH on CT/V

Ngy phng vn: .Kim tra vin: .Kt lun: .

MC CC HOT NG BN THAM GIA1. Khng thng xuyn 5. Rt thng xuyn

1 2 3 4 5

1 Lm vic bn thi gian 2 Sinh hot on, Hi 3 Sinh hot cc cu lc b, i nhm hc thut 4 Nghin cu khoa hc 5 Cc hot ng vn ho, x hi do trng t chc 6 Cc hot ng ngoi kha (i tham quan cc bo tng, i cm tri,) 7 Cc chng trnh giao lu vn ngh (d thi, khn gi, ban t chc,) 8 Cc cuc thi th thao (d thi, i c v, ban t chc,)

Bn vui lng nh gi khch quan cc ni dung sau y theo cc mc (t kn chn)1. Hon ton khng ng 2. Khng ng 3. Khng kin 4. ng 5. Hon ton ng

I CHNG TRNH HC 1 2 3 4 59 Ni dung chng trnh o to c dung lng hp l

10 Tng s tn ch ca tt c cc mn trong mt hc k l ph hp 11 thi i vi mi mn hc st vi chng trnh hc 12 T chc thi c cht ch, gim th coi thi nghim tc II I NG GING VIN, PHNG PHP GING DY 13 Hu ht GV c phng php truyn t tt, d hiu, v lun cp nht

cc phng php ging dy mi

14 GV c kin thc chuyn mn su rng v cp nht v mn hc 15 Hu ht GV m bo gi ln lp v k hoch ging dy 16 GV s dng tt cc thit b cng ngh thng tin h tr cho ging dy 17 GV cung cp chng trnh hc ring cho mi mn hc 18 GV dy kt hp vi gio dc nhn cch, o c cho SV 19 Mi thc mc v mn hc u c th trao i vi GV ng lp (trao

i trc tip, qua email, in thoi)

20 Vic nh gi kt qu hc tp c thc hin mt cch thng xuyni vi mi mn hc

21 C nhiu hnh thc nh gi kt qu hc tp ca SV i vi mi mnhc tng chnh xc trong vic nh gi

III GIO TRNH, TI LIU HC TP 22 Gio trnh mi mn hc c cung cp vi ni dung chnh xc v

cp nht thng xuyn.

23 Cc mn hc chuyn ngnh quan trng c gio trnh do trng binson duyt ban hnh

24 GV gii thiu cc trang web, gio trnh, ti liu tham kho mi, cp

nht bng ting Vit, ting Anh

25 SV d tip cn cc ti liu tham kho do GV gii thiu 26 Th vin m bo s lng v cht lng sch bo, khng gian v

ch ngi

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IV C S VT CHT 27 C s vt cht nh trng (ging ng, bn gh, phng tin nghe

nhn dng cho vic hc, ch gi xe, nh v sinh,) p ng nhu cuo to v hc tp

28 Cc phng hc m bo yu cu v ch ngi 29 Cc phng hc m bo v nh sng, m thanh v thng thong 30 Phng my tnh p ng nhu cu thc hnh ca SV V QUN L V PHC V O TO 31 Khi xt n cht lng o to m bn nhn c, bn tin rng mc

hc ph ca trng l thp

32 Khi xt n mc hc ph ng, bn tin rng trng cung cpdch v gio dc y

33 SV c thng bo y k hoch ging dy, cc tiu ch nh gikt qu hc tp

34 SV c thng bo y k hoch thc hin ti nghin cukhoa hc (cp trng, cp b)

35 Cc thng tin trn website ca trng a dng, phong ph, cp nht

36 Hot ng t vn hc tp, t vn ngh nghip p ng cho nhu cutm hiu, chn la v hc tp ca SV

37 Hot ng x hi, hot ng phong tro ti trng i hc Cn Thp ng nhu cu gii tr v tc ng n vic hc tp ca SV

38 Dch v y t, chm sc sc khe p ng cho SV c nhu cu 39 Dch v n ung gii kht (cn tin) trong trng ph hp vi nhu cu 40 Dch v k tc x p ng cho SV c nhu cu 41 Cc vn v th tc hnh chnh (chng nhn l SV, cp bng im,

ng k thi tr n, xin min gim hc ph, cp hc bng,...)

42 Cc cn b, nhn vin cc phng ban (qun l o to, thanh tra,

hnh chnh, ti chnh) nhit tnh, vui v, tn trng sinh vin.

43 Cc cn b qun l gii quyt cc vn ca SV vi hiu qu cao 44 Nhn vin th vin phc v tt (phong cch, thi , gi gic) 45 Cc khiu ni ca SV c nh trng gii quyt tha ng VI RN LUYN SINH VIN 46 Bn hi lng v ni dung sinh hot u nm do trng t chc mi nm 47 Kt qu im rn luyn SV c cng vo im trung bnh i vi

vic xt hc bng cho tng hc k l hp l

VII CHT LNG V O TO M BN NHN C 48 Trong qu trnh hc tp ti trng i hc Cn Th, bn sinh hot

trong mi trng c rn luyn v o c, tc phong v nhn cch

49 Ni dung cc mn hc trong trng nh hng n gi tr kin thcca bn

50 Bn c nhng k nng cn thit phc v cho cng vic khi ra trng:- K nng t pht trin, t hc, t nghin cu, suy ngh sng to- K nng lm vic theo nhm- K nng gii quyt vn , x l thng tin- K nng giao tip, s dng ngoi ng v tin hc

51 Kin thc t trng i hc Cn Th s gip bn d dng pht trinngh nghip sau ny

52 Bn hi lng vi chng trnh o to ca nh trng:- Giai on i cng- Giai on chuyn ngnh

53 Bng cp ca trng i hc Cn Th m bo vic lm cho bn

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trong tng lai54 SV ra trng t tin v ngh nghip ca mnh 55 Trong qu trnh hc tp ti trng, bn c nh s hc tip tc

chng trnh sau i hc ca trng i hc Cn Th.

KIN KHC56. Theo bn nng cao cht lng o to, nh trng c nn tng mc hc phkhng ? V sao?

................................................................................................................................................................

................................................................................................................................................................

................................................................................................................................................................

................................................................................................................................................................57. Theo bn nng cao hn na cht lng dy v hc th GV; cc khoa; nh trng; SV cn lmnhng g? Gp cho GV:................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Gp cho khoa:................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ Gp cho nh trng:................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ Gp cho SV:................................................................................................................................................................

................................................................................................................................................................................................................................................................................................................................

................................................................................................................................................................58. Xp loi im rn luyn ca bn tnh n thi im hin ti:

Xut sc Gii Kh TB Kh Trung bnh Yu Km

59. Mc thch ngnh ang hc ca bn:Hon ton khng thch Khng thch Khng kin Thch

Rt thch

BN CU HI NH GI S THA MN CA KHCH HNG

I VI CHT LNG DCH V SIU TH

Ti tn l , sinh vin ngnh thuc trng i hc . Hin nay ti ang thc hin ti l Cc yu ttc ng n s tha mn ca khch hng i vi cht lng dch v ti siu th X.

Cuc kho st ny s gip chng ti c c s ci thin, nng cao cht lng phcv ca siu th Siu th X nhm p ng nhu cu ngy cng cao ca qu khch. Trong cuc

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kho st ny, khng c quan im, thi no l ng hay sai m tt c u l cc thng tinhu ch. Do vy, ti rt mong nhn c s cng tc chn tnh nht ca Anh/ Ch. Chng timong Anh/ch b cht thi gian tr li cc cu hi di y bng cch nh du X vo thch hp.

S th t mu:..............................................Tn p vin:................................................

S in thoi:...............................................Gii tnh: 1. Nam 2. NTui:

Tn phng vn vin: Ngy phng vn: .

Kim tra vin: .Kt lun: .

Cu 1: S ln Anh/ Ch s dng dch v hoc i tham quan, mua sm ti Siu th Xtrong nm va qua l:

Khng ln no 1ln 2ln 3ln Nhiu hn 3 ln

Cu 2: Ln gn nht cch y khong: .. tun , vi mc ch (c th nh du vonhiu mc):

Tham quan Bo hnh S dng dch v sa cha Mua sm vi loi sn phm(xin ghi r):

Cu 3: Di y l nhng pht biu c lin quan n CHT LNG DCH V m Siuth X cung cp, xin cho bit MC NG ca Anh/ Ch bng cch nh du X vo thch hp theo qui tc:

(1) Hon ton khng ng (2) Tng i khng ng

(3) Khng ng cng khng phn i (4) Tng i ng (5) Hon ton ng

STT Pht biu

1 2 3 4 5

1 Siu th X nm v tr thun tin cho vic ra vo2 Mt tin Siu th X rng ri3 Mt tin Siu th X gy s ch 4 Anh/ch mt rt t thi gian gi xe vo hoac ly xe ra5 Anh/ch c n tip ngay khi bc vo Siu th X6 Khu vc mua sm bn trong siu th sch s, thong mt7 Nhn vin Siu th X n mc p8 Trang thit b phc v hin i

9 Anh/ch d tm kim cc khu vc hng ha10 Anh/ch d di chuyn qua li gia cc khu vc hng ha

11D dng nhn bit thng tin v cc mt hng ang khuynmi

12 Hng ha c trng by bt mt13 Gi cc mt hng c nim yt r rng14 An ninh (an ton) ti Siu th X c thc hin rt tt

15Cc sn phm mi nht c gii thiu trn th trng lunc by bn ti Siu th X

16 Siu th X c cc chng trnh khuyn mi hp dn

17 Siu th X c cc chng trnh qung co c o18 Anh/ch mt rt t thi gian khi tnh tin ti quy thanh ton19 Khng tnh nhm tin ca Anh/ch

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20 Nhn vin Siu th X giao hng ng hn

21Siu th X lun thc hin ng nhng iu ha viAnh/ch

22 D dng trong vic tr li hoac trao i hng ha23 Sn phm Siu th X bn c ngun gc r rng24 Cht lng sn phm ng tin cy

25 Ch bo hnh ca Siu th X rt tt26 Dch v sa cha ti nh rt thun tin cho khch hng27 Thi gian lp t hoc sa cha nhanh so vi Anh/ch ngh28 Nhn vin Siu th X thn thin v lch s

29Nhn vin Siu th X bit cch lng nghe v hiu c vn hoac nhu cu ca Anh/ch

30Lun x l tnh hung theo cch tin li nht dnh choAnh/ch

31Nhn vin Siu th X gii p cc thc mc hoc t vn choAnh/ch v sn phm mt cch r rng v d hiu

32 Nhn vin Siu th X nhit tnh khi gip Anh/ch33 X l phn nn, khiu ni ca Anh/ch nhanh chng34 Gi bn ti Siu th X l hp l

35Anh/ch an tm khi i mua sm v s dng cc dch v caSiu th X

Cu 4: Xin Anh/ch nh du X vo thch hp theo qui c trong bng:

4.1 Mc hi lng chung ca Anh /Ch v cht lng dch v siu th in my Siu th X cung cp:

RtKhng hi lng

Tng iKhng hi lng Tm c

Tng iHi lng

RtHi lng

4.2 Nu ln sau c nhu cu th Anh/ Ch str li mua sm hoc s dng dch v ca Siuth X khng?

Hon tonKhng chc chn

Tng iKhng chc chn

Cha bitTng i Chc

chnHon tonChc chn

4.3 Anh/ Ch sgii thiu cho nhng ngi quen c nhu cu n mua sm hoc s dngdch v ca Siu th X?

Hon tonKhng chc chn

Tng iKhng chc chn

Cha bitTng i Chc

chnHon tonChc chn

Xin Anh/ Ch vui lng cho bit mt s thng tin c nhn sau:

Cu 5: Xin vui lng cho bit Anh/ Ch thuc nhm tui no sau y:

18-24 25-31 32-38 39-45 >45

Cu 6: Xin cho bit thu nhp hng thng ca Anh/ Ch

< 2 triu 2-5 triu 5-10 triu >10 triu

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Cu 7: Xin vui lng cho bit gii tnh ca Anh/ Ch: Nam N

Cu 8: Xin vui lng cho bit ngh nghip ca Anh/ Ch: .

Cu 9: Trnh hc vn ca Anh/ Ch:

Ph thng Trung cp Cao ng i Hc Sau i Hc

Chn thnh cm n Anh/ Ch dnh thi gian tr li bng kho st kin ny. Knh

chc Anh/ch v gia quyn di do sc kho v t nhiu thnh cng trong cng vic cngnh trong cuc sng.

BN CU HI NGHIN CU HNH VI CHN M PHMCAO CP CA NGI DN TP. CN TH

Xin cho Ch, chng ti l sinh vin khoa Kinh t - QTKD trng i hc Cn

Th. Chng ti mun tm hiu hnh vi chn mua m phm cao cp ca ngi dn TP.Cn Th. Xin Ch vui lng dnh t thi gian qu bu tip chuyn vi chng ti. Chngti rt hoan nghnh s cng tc ca Ch. kin ca Ch rt cn thit cho chng ti vchng ti ha s m bo gi b mt tuyt i.

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A. PHN QUN L

Tn phng vn vin:

Ngy phng vn: .

Kim tra vin:

Kt lun:

Tn p vin:..................................................... Tui:

a ch:......................................................................................................................................

B. PHN NI DUNG

Q1. Xin vui lng cho bit, Ch tng s dng cc loi m phm cao cp cha?1. Cha tng s dng 2. tng s dng

Nu c, Ch vui lng nu mt s nhn hiu v mc gi ca cc sn phm v ang chi tr:

Stt Nhn hiu s dng Mc gi Nhn hiu ang s dng Mc gi12345

Q2. Ch thng tm ngun thng tin v cc loi m phm cao cp thng qua cc knh no ?V mc quan trng ca nhng ngun thng tin i vi quyt nh chn sn phm?1. Hon ton khng quan trng 2. Khng quan trng 3. Kh quan trng 4. Quan trng 5. Rt quan trng

Ngun thng tin 1 2 3 4 5

1. Truyn thanh, truyn hnh 2. Bo ch, tp ch 3. Bn b, ng nghip 4. Ngi thn trong gian nh 5. Nhn vin bn hng/tip th 6. T tm n dch v 7. Thng tin khc: . Q3. Ch vui lng xp hng mc quan trng ca cc tiu ch thuc v sn phm i vivic la chn m phm cao cp.

1. Rt khng quan trng 2. Khng quan trng 3. Trung bnh 4. Kh quan trng 5. Rt quan trng

Tiu ch 1 2 3 4 51. Dng da 2. Cn bng m cho da 3. Lm trng da 4. Chng nng 5. Chng lo ha, tng tnh n hi cho da 6. Lm sn chc da

7. Lm xe kht l chn lng 8. Chng mn v tr mn 9. Tr nm, sm da, tn nhang

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10. Xa vt nhn 11. Lm m vt thm quanh vng mt 12. Kh nng min dch cho da, cung cp protein 13. Khc:

Q4. Nhng yu t no sau y lm cho Ch ngh cht lng m phm tt. Ch vui lng xp

hng mc quan trng ca tng yu t?1. Rt khng quan trng 2. Khng quan trng 3. Trung bnh 4. Kh quan trng 5. Rt quan trng

Yu t 1 2 3 4 51. Thng hiu ni ting 2. Nhiu ngi ni ting s dng 3. Gi sn phm rt cao 4. Kiu dng bao b sang trng 5. Dung lng ca sn phm

6. Ngun gc xut x 7. Hnh thc trnh by v k nng bn hng 8. Khc:

Q5. Xin Ch vui lng xem qua cc Catologue v tr li cc cu hi sau:

Q6. Xin Ch vui lng a ra mt mc gi m Ch sn lng chi tr cho tng loi m phmtrn?

Loi snphm

Mu 1 Mu 2 Mu 3 Mu 4 Mu 5

Mc gi(1.000 ng)

Loi snphm

Mu 6 Mu 7 Mu 8 Mu 9 Mu 10

Mc gi(1.000 ng)

Q7. Ch thng mua m phm cao cp u:

1. Shop m phm 2. Siu th3. Cc ch, trung tm thng mi 4. Ca hng gii thiu sn phm ca cty

5. Thng qua ngi quen 6. Khc:.

Q8. Vui lng cho bit, mc hi lng ca Ch i vi loi m phm ang s dng khng?

1. Rt hi lng 2. Hi Lng 3. Trung bnh 4. Khng hi lng 5. Rt khng hi lng

Nu khng hi lng, Ch vui lng cho bit l do?

..

..

Q9. Ch thng s dng m phm cao cp vo nhng dp no? (nhiu la chn)

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1. Vo cc dp m tic 2. Khi i lm vic 3. nh 4. Khc:

C. THNG TIN C NHN

Q10. Xin vui lng cho bit, tnh trng hn nhn ca ch ?

Vn cn

c thn

lp gia nh,

cha c con

lp gia nh,

c con nh

lp gia nh, c

con trng thnh1 2 3 4

Q11. Vui lng cho bit, trnh vn ha ca ch?

Cp 3 Trung cp C& H Sau i hc3 4 5 6

Q12. Ngh nghip ca ch l g? .

Q13. Vui lng cho bit, thu nhp mi thng ca ch mc?

3 triu > 3 n 5 triu > 5 n 7 triu > 7 triu

1 2 3 4

Cm n ch ! Chc ch lun tr, p!

TRNG I HC CN THKHOA KINH T - QUN TR KINH DOANH

Nhm phn tch cc nhn t nh hng n quyt nh chn ngnh ngh v xutcc gii php nh hng ngnh ngh ph hp cho hc sinh trung hc ph thng trn a

bn trn a bn .. Cuc phng vn trc tip ny rt quan trng ca

12

PHIU KHO ST HNH VI LA CHN NGNH NGHCA HC SINH PH THNG TRN A BN

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nghin cu. Do , bng cch tr li mt s cu hi di y, bn gp phn vo s thnhcng ca ti. V vy, ti rt mong nhn c s cng tc nhit tnh ca cc bn. Chngti rt hoan nghnh s cng tc ca bn v hy yn tm rng nhng cu tr li ca bn sc gi b mt tuyt i.

1. PHN QUN L

Tn p vin: S in thoi: Gii tnh: Nam NTui: .

Tn phng vn vin: .Ngy phng vn: ..Kim tra vin: ...Kt lun: ...

2. PHN NI DUNG

Q1. D tnh ca bn sau khi tt nghip ph thng trung hc l ?- Thi vo trng i hc 1- Thi vo trng cao ng 2- Thi vo trng trung hc chuyn nghip 3

- Thi vo trng o to ngh 4- Khng tip tc hc ph gip gia nh 5- T tm cng vic to thu nhp cho bn thn 6- Khc: ..- Khc: ..

Q2. Bn tm hiu thng tin ngnh ngh t u ? Bn c nhn nh g i vi thng tin bnchn ?

Ngun thng tin ChnNhn nh

Tin cy D tm Hu

ch1. Truyn thanh, truyn hnh 2. Sch, Bo ch, tp ch 3. Thng tin t internet 4. Thng tin t bn b 5. Thng tin t ngi thn trong gia nh 6. Thng tin t vn ca qu thy c 7. Cc chng trnh giao lu hng nghip 8. Cc chng trnh tip th ca Vin/Trng

9. Cc t chc on th a phng 10. Anh ch i trc 11. Kin thc bn thn t c 12. Khc: . 13. Khc: .

Q3. Bn vui lng cho bit nhng ngun thng tin c nh hng n quyt nh la chnngnh ngh ca mnh? mc quan trng ca nhng ngun thng tin i vi quyt nhca bn ?1. Hon ton khng quan trng 2. Khng quan trng 3. Kh quan trng 4. Quan trng 5. Rt quan trng

Ngun thng tin Chn 1 2 3 4 51. Truyn thanh, truyn hnh 2. Sch, Bo ch, tp ch

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3. Thng tin t internet 4. Thng tin t bn b 5. Thng tin t ngi thn trong gia nh 6. Thng tin t vn ca qu thy c 7. Cc chng trnh giao lu hng nghip 8. Cc chng trnh tip th ca

Vin/Trng

9. Cc t chc on th a phng 10. Anh ch i trc 11. Kin thc bn thn t c 12. Khc: . 13. Khc: .

Q4. Khi chn ngnh ngh bn thng quan tm n vn g ?1. Hon ton khng quan trng 2. Khng quan trng 3. Kh quan trng 4. Quan trng 5. Rt quan

trng

Vn bn quan tm Chn 1 2 3 4 51. C thu nhp cao khi ra trng 2. C v tr x hi cao 3. Mc hc ph phi ng thp 4. Ph hp vi nng lc hc tp 5. Ph hp vi s thch 6. C kh nng trng tuyn cao 7. Kh nng c vic lm cao

8. T ho khi hc ngnh 9. Khc:

Q5. Khi chn trng hc ngnh ngh, bn thng quan tm n vn g ?1. Hon ton khng quan trng 2. Khng quan trng 3. Kh quan trng 4. Quan trng 5. Rt quan

trng

Vn bn quan tm Chn 1 2 3 4 51. Trng c danh ting 2. Trng c nhiu ngnh ngh

3. T l chi thp 4. Trng gn nh 5. Trng bn thch 6. Thi theo bn b 7. Ti chnh gia nh 8. Khc: 9. Khc: Q6. Bn vui lng cho bit cc yu t nh hng n quyt nh la chn ngnh ngh camnh? V mc quan trng ca nhng ngun thng tin i vi quyt nh chn dch v?

1. Hon ton khng quan trng 2. Khng quan trng 3. Kh quan trng 4. Quan trng 5. Rt quantrng

Yu t nh hng Chn 1 2 3 4 5

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1. Tc ng ca ngi thn trong gia nh 2. Tc ng ca nhm bn b 3. Tc ng t cc anh ch i trc 4. Tc ng t nhng li t vn ca thy c 5. Tc ng ca t chc on th a

phng

6. Cc chng trnh giao lu hng nghip 7. Cc chng trnh tip th ca Vin/Trng 8. C hi tm vic lm tng lai 9. C thu nhp cao khi ra trng 10. C v tr x hi cao 11. C kh nng trng tuyn cao 12. C Vin/Trng gn nh 13. Ngun lc ti chnh ca gia nh 14. Ph hp vi nng lc hc tp

15. Ph hp vi s thch, s trng c nhn 16. T ho khi hc ngnh 17. Tnh thi thng ca ngnh ngh 18. Khc: ..

Q7. Xin bn vui lng cho bit, mc hi lng ni chung v i vi tng yu t ca s hilng ?

1. C 2. Khng

1. Hon ton khng hi lng 2. Khng hi lng 3. Khng kin 4. Hi lng 5. Rt hi lng

Yu t Chn 1 2 3 4 51. Ph hp vi nng lc ca bn thn 2. Ph hp vi s thch, s trng c nhn 3. T ho v ngnh ngh bn chn 4. Tnh thi thng ca ngnh ngh 5. C hi tm vic lm tng lai 6. C thu nhp cao khi ra trng 7. C v tr x hi cao

8. Ngun lc ti chnh ca gia nh 9. Khc: ..

Q8. Nu khng hi lng bn s c nhng hnh ng no sau y:


Hnh ng SD CSD 1 2 31. Hc thm ngnh th hai 2. Ngh hc ngnh ny, chn ngnh khc 3. C gng tip tc hc

4. Khc: ..

Cui cng xin bn vui lng cho bit mt s thng tin v c nhn

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Q9. Bn thch hc mn no? (Cu hi nhiu la chn)

Ton Vn Sinh L Ha S a Ngoi ng K thut Th dc

1 2 3 4 5 6 7 8 9 10

Q10. Vui lng cho bit bn thuc thnh phn tn gio no di y ?

Pht gio Thin cha Ha ho Cao i Tin lnh Khng tn gio Khc:..

1 2 3 4 5 6 7

Q11. Bn sng khu vc no di y ?

Thnh ph Th trn, th x Nng thn

1 2 3

Q12. Bn ang hc trng:.............................................. Huyn: Tnh:..Q13. Kt qu xp loi hc tp ca bn ?

Xut sc Gii Kh TB Kh Trung bnh Yu Km1 2 3 4 5 6 7

Q14. Ngh nghip chnh ca gia nh bn:

Nngdn

Cngnhn

NVdoanhnghip

NVhnhchnh

Giovin

Bunbn nh

Ngnhngh bnthi gian

Khc:..

Khc:..

1 2 3 4 5 6 7 8 9

Q15. Hon cnh kinh t gia nh bn thuc loi no?

Giu c Kh gi Bnh thng Kh khn Rt kh khn1 2 3 4 5

Xin chn thnh cm n s hp tc ca cc bn, chc cc bn thnhcng trong hc tp v c c mt ngnh ngh nh mun!

TRNG I HC CN TH

KHOA KINH T - QUN TR KINH DOANH

16

PHIU KHO ST MC HI LNG CA HC VIN IVI

CC TRUNG TM NGOI NG TRN A BN THNHPH CN TH


17/26

Nhm nh gi mc hi lng v thu thp kin ng gp ca cc hc vin i vi cctrung tm ngoi ng t xut nhng kin nhm ng gp ci thin nng cao cht lng gingdy ti cc trung tm ngoi ng trn a bn thnh ph Cn Th. Chng ti rt hoan nghnh scng tc ca bn v hy yn tm rng nhng cu tr li ca bn s c gi b mt tuyt i.

Tn phng vn vin: Ngy phng vn: .........................

Kim tra vin: Kt lun: .

Tn p vin:........................................................................a ch: S nh ............ ng...................... Khu vc: .Phng ..................... Qun: . TP.Cn Th.

Gii tnh: Nam N Tui:

i tng phng vn: Hc vin TTNN

Trnh A Trnh B

Trnh C Kha khc

1. PHN SNG LC

Q1. Bn thn bn hoc bt c thnh vin no trong gia nh lm vic trong TTNN ?

1. C Ngng 2. Khng Tip tcQ2. Xin bn vui lng cho bit, bn c hc TTNN trn a bn TP.Cn Th ?

1. C Tip tc 2. Khng NgngQ3. Vui lng cho bit bn tng hc ngoi ng nhng trung tm no ?

1 2 3 4 5 6

2. PHN NI DUNG CHNH

Q6. Vui lng cho bit mc ch hc ngoi ng ca bn ?

Lm vic cccng ty

Giao tip tt C bng cp,chng ch

V b btbuc

i ncngoi

Khc: ...

1 2 3 4 5 6

Q3. Bn bit n TTNN thng qua nhng ngun thng tin no? V mc quan trng ca nhngngun thng tin i vi quyt nh chn dch v?

1. Rt khng quan trng 2. Khng quan trng 2. Trung bnh 3. Kh hi lng 4. Rt hi lng

Ngun thng tin v dch v 1 2 3 4 51. Truyn thanh, truyn hnh 2. Bo ch, tp ch 3. Bn b, ng nghip 4. Ngi thn trong gia nh 5. Nhn vin bn hng/tip th 6. T tm n trung tm 7. Khc: .

Q4. Xin bn vui lng cho bit, cc yu t no sau y nh hng n quyt nh chn TTNN ?

1. Rt khng quan trng 2. Khng quan trng 2. Trung bnh 3. Kh hi lng 4. Rt hi lng

Cc tiu ch nh gi 1 2 3 4 51 Ni dung chng trnh hc

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2 i ng ging vin v phng php ging dy 3 Gio trnh v ti liu tham kho 4 C s vt cht y v hin i 5 Qun l v phc v o to 6 Hc ph ph hp vi cht lng o to 7 V tr ca trung tm thun li 8 Bi gi xe thun tin 9 Khc: .

10 Khc: .

Q. Bn vui lng cho bit, nhu cu/s mong i ca bn v TTNN ?

Q5. Xin bn vui lng cho bit, mc hi lng i vi cc yu t sau y ?1. Hon ton khng hi lng 2. Khng hi lng 3. Khng kin 4. Hi lng 5. Rt hi lng

I CHNG TRNH HC 1 2 3 4 51 Ni dung chng trnh c thit k hp l i vi tng trnh

2 Ni dung chng trnh c thit k ph hp vi trnh hc vin 3 Ni dng chng trnh hc c cp nht thng xuyn 4 thi i vi mi trnh st vi chng trnh hc 5 T chc thi c cht ch, gim th coi thi nghim tc II I NG GING VIN, PHNG PHP GING DY 6 Hu ht GV c phng php truyn t tt, d hiu, v lun cp nht

cc phng php ging dy mi

7 GV c kin thc chuyn mn su rng v cp nht v mn hc 8 Hu ht GV m bo gi ln lp v k hoch ging dy 9 GV s dng tt cc thit b cng ngh thng tin h tr cho ging dy

10 GV dy kt hp vi gio dc nhn cch, o c cho hc vin 11 Mi thc mc v mn hc u c th trao i vi GV ng lp (trao

i trc tip, qua email, in thoi)

12 Vic nh gi kt qu hc tp c thc hin mt cch thng xuyni vi mi mn hc

13 C nhiu hnh thc nh gi kt qu hc tp ca hc vin i vimi mn hc tng chnh xc trong vic nh gi

III GIO TRNH, TI LIU HC TP 14 Gio trnh mi mn hc c cung cp vi ni dung chnh xc v

cp nht thng xuyn.

15 Cc mn hc c gio trnh do trung tm bin son duyt ban hnh 16 GV gii thiu cc trang web, gio trnh, ti liu tham kho mi. 17 Hc vin d tip cn cc ti liu tham kho do GV gii thiu IV C S VT CHT 18 C s vt cht ca trung tm (ging ng, bn gh, phng tin

nghe nhn, ch gi xe, nh v sinh,) p ng nhu cu hc tp

19 Cc phng hc m bo yu cu v ch ngi 20 Cc phng hc m bo v nh sng, m thanh v thng thong V QUN L V PHC V O TO 21 Khi xt n cht lng o to m bn nhn c, bn tin rng mc

hc ph ca trung tm l thp

22 Khi xt n mc hc ph ng, bn tin rng trung tm cung cpdch v gio dc y

23 Hc vin c thng bo y k hoch ging dy, cc tiu ch

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nh gi kt qu hc tp24 Cc vn v th tc hnh chnh (chng nhn l hc vin, cp bng

im, ng k thi, .)

25 Cc nhn vin vn phng nhit tnh, vui v, tn trng hc vin. 26 Cc khiu ni ca hc vin c trung tm gii quyt tha ng VI CHT LNG V O TO M BN NHN C 27 Trong qu trnh hc tp ti trung tm, bn sinh hot trong mi trng

c rn luyn v o c, tc phong v nhn cch

28 Ni dung cc mn hc trong trung tm nh hng n gi tr kinthc ca bn

29 Kin thc t trung tm s h tr bn pht trin ngh nghip sau ny 30 Bn hi lng vi chng trnh o to ca nh trng

Q6. Xin bn vui lng cho bit, trng hp khng hi lng i vi TTNN, anh (ch) s c nhnghnh ng no sau y:


Hnh ng SD CSD 1 2 31. Hnh ng phn i cng khai 2. Phn hi kin trc tip 3. Khng c kin v tip tc hc 4. Khng bao gi quay tr li 5. kin khc:

Q7. Theo bn, nhng gii php no nng cao cht lng o to ti cc TTNN trn a bn TPCnTh?

1. Khng quan trng 2. Hi quan trng 3. Kh quan trng 4. Rt quan trng

Gii php 1 2 3 4GP1: .....

GP2: .....

GP3: .....

GP4: .....

GP5: .....

GP6: .....

Q8. Xin vui lng cho bit, bn cn c thn hay lp gia nh ?

c thn lp gia nh

Q9. Vui lng cho bit, trnh vn ha ca bn?

Cp 1 Cp 2 Cp 3 Trung cp C& H Sau i hc

1 2 3 4 5 6

Q10. Ngh nghip ca bn l g?

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Hc sinh/Sinh vin

Cng nhn/nhn vin

Cng chc/vin chc

T Kdoanh/B.Bn nh

Ni tr Thp nghip

1 2 3 4 5 6

Q11. Vui lng cho bit, thu nhp mi thng ca anh (ch) mc?

1 n 2 triu > 2 n 3 triu > 3 n 4 triu >4 n 5 triu > 5 triu

1 2 3 4 5

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BNG CU HI NGHIN CU LNG TRUNG THNH CA NGITIU DNG I VI SN PHM DU GI DNH CHO NAM

Xin cho bn, ti tn l , hc vin .. thuc

trng i hc . Hin nay ti ang thc hin ti nghin cu v Lng trungthnh ca ngi tiu dng i sn phm du gi dnh cho nam.

Tt c kin ca bn u c ngha vi s thnh cng ca nghin cu. Trong cuctho lun ny, khng c quan im no l ng hay sai m tt c u l cc thng tin huch. Do , ti rt mong nhn c s cng tc chn thnh ca bn.

Tn phng vn vin:

Ngy phng vn: .

Kim tra vin:

Kt lun: Tn p vin:..................................................... Tui:

a ch:.......................................................................................................................................

1. Xin bn cho bit bn hoc ngi thn c ang lm trong ngnh sn xut du gi,nghin cu th trng hay qung co khng? c khng

2. Bn c tng dng nhng sn phm du gi sau y khng (C th chn nhiu loi) Xmen Romano Fa Men Real Men Racing

Loi khc (xin ghi r) :.3. Trong cc sn phm trn, bn s dng loi no thng xuyn nht (ch chn mt loi)

Xmen Romano Fa Men Real Men Racing4. Ai thng mua du gi m bn ang s dng:

Chnh bn mua Ngi thn t mua ngh ngi thn muaSau y chng ti xin phng vn v thng hiu du gi ROMANO. Xin vui lng

c k nhng pht biu sau. Sau mi cu pht biu, vui lng nh du tr li th hinng nht quan im ca bn theo nhng mc sau:

1. Hon ton khng ng . 2. Khng ng . 3. Khng kin.4. ng . 5. Hon ton ng .

Gi tr t th hin ca tnh cch thng hiu 1 2 3 4 5

1 Thng hiu ROMANO phn nh c tnh ca chnh bn.2 S dng thng hiu ROMANO gip bn th hin chnh mnh.

3 S dng thng hiu ROMANO gip bn tng gi tr chnh mnh

4 ROMANO l mt s th hin mt tiu chun sng mi tin tin

S khc bit ca thng hiu 1 2 3 4 5

5Thng hiu ROMANO c tnh cch rt ring so vi cc thnghiu khc.

6Thng hiu ROMANO khc bit hon ton so vi cc thng hiukhc.

7 Thng hiu ROMANO gip ti th hin tnh cch ring ca mnh

8 Ph n s thy nam gii s dng ROMANO c nt li cun

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Cht lng cm nhn: 1 2 3 4 5

9 Du gi ROMANO khng lm x cng tc.

10 Du gi ROMANO khng gy nga sau khi s dng.

11 Du gi ROMANO c mi hng li cun.

12Du gi ROMANO khng gy gu cho tc.

13 Cht lng ca ROMANO ci tin lin tc.

14 Cht lng ca ROMANO ng nh nhng g c qung co.

Gi c cm nhn 1 2 3 4 5

15 Sn phm ROMANO c gi tt

16 Ti thy hi lng vi gi ca ROMANO

17 Sn phm ROMANO tng xng vi gi tin ca n.

18 ROMANO c gi qu cao so vi cht lng.

19 Gi ROMANO kh cao.

20 Ni chung ti hi lng vi gi phi tr khi mua ROMANO

Cc hnh thc qung co 1 2 3 4 5

21 Qung co ca ROMANO rt li cun22 Qung co ca ROMANO rt n tng23 Qung co ca ROMANO rt thng xuyn

24Qung co ca ROMANO phn nh tnh cch mnh m trongthng hiu ROMANO

25 Ti thch nhng qung co ca ROMANO.

Cc hnh thc khuyn mi 1 2 3 4 5

26 Cc chng trnh khuyn mi ca ROMANO rt phong ph27 Cc chng trnh khuyn mi ca ROMANO rt hp dn28 Cc chng trnh khuyn mi ca ROMANO rt thng xuyn

29 Ti thch cc chng trnh khuyn mi ca ROMANO. H thng phn phi: 1 2 3 4 5

30 Ti c th d dng mua ROMANO cc siu th

31Ti c th d dng tm thy cc ca hng bn ROMANO cc khuvc

32 H thng phn phi ca ROMANO c gi bn ng nht.

Lng trung thnh i vi thng hiu: 1 2 3 4 5

33Bn s tip tc s dng thng hiu ROMANO bi v bn cm thy

thn thit vi thng hiu ROMANO

34Bn s s dng thng hiu ROMANO mc d c nhng thng

hiu cnh tranh tng t.35 Bn thch thng hiu ROMANO hn nhng thng hiu khc.

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36Bn khng ho hng mua nhng thng hiu tng t khc ngay c

khi nhng thng hiu tt.

37 Khi phi s dng thng hiu khc bn cm thy khng thch th.

38 Bn cho rng bn l khch hng trung thnh ca ROMANO

Xin bn vui lng cho bit mt s thng tin v c nhn bn

5. Tui ca bn 20 30 30 40 40 50 Trn 50

6. Hc vn ca bn: Cp 1 Trungcp Cp 2 Cao ng

Cp 3 i hc Trn i hc

7. Ngh nghip ca bn: Nhn vin vn phng Cng nhn

Nhn vin ngoi giao Nhn vin k thut Cn b qun l Lnh o Ngh nghip khc (xin vui lng ghi r):.8. Thu nhp:

Di 1 triu ng T 1 2 triu T 2 3 triu Trn 2 triu9. Tnh trng gia nh: c thn, sng ring c thn, sng chung vi gia nh lp gia nh

-----------------------Xin chn thnh cm n s hp tc ca Bn!

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BN CU HI NGHIN CUXU HNG TIU DNG SN PHM TD

Chng ti l nhm sinh vin ca Trng ai hc ...Chng ti hin ang thc hin ti nghin cu cc yu t nh hng n xu hng tiudng sn phm in thoi di ng. Xin anh/ch vui lng dnh cht thi gian tr li cccu hi ca chng ti. Cc cu tr li ca anh/ch khng c ng hay sai m tng kin caanh ch l ngun d liu qu gi gip chng ti v nh sn xut.

S th t mu:..............................................

Tn p vin:................................................

S in thoi:...............................................

Gii tnh: 1. Nam 2. N

Tui:

Tn phng vn vin:

Ngy phng vn: .

Kim tra vin: .

Kt lun: .

A. Xin anh/ch vui lng cho bit anh ch v ang s dng nhng thng hiu inthoi di ng no di y? ( nh du x vo , c th nh du vo nhiu mc )

Nokia............................... LG................................ Samsung........................ Sony-Ericson...................

Siemen.............................

Khc (xin ghi r): .Motorola........................ B. Xin anh/ch vui lng cho bit thng hiu in thoi di ng m anh ch ang s

dng (ch chn mtthng hiu, nh du x vo )Nokia............................... LG................................Samsung........................ Sony-Ericson................ Siemen............................. Khc (xin ghi r): .Motorola........................

Lu :Di y, "X" s i din cho thng hiu in thoi di ng m ngi tr liva chn trn (cu B)

Hon tonkhng ng

Khng ng Bnh thng ng Hon ton

ng

1 2 3 4 5

C. Xin anh ch vui lng cho bit mc ng ca anh ch vi cc pht biu diy: ( nh du x vo )

Cht lng cm nhn 1 2 3 4 5

1 in thoi di ng X c m thanh r2 in thoi di ng X c mu sc v hnh nh mn hnh p, r nt3 in thoi di ng X c kiu dng bn ngoi p

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4 in thoi di ng X c nhiu tnh nng5 in thoi di ng X c tnh nng d s dng6 in thoi di ng X c bn cao7 in thoi di ng X c kh nng bt sng tt8 in thoi di ng X c pin dng lu9 Mt cch tng qut cht lng in thoi X rt cao

Nhn bit thng hiu1 2 3 4 5

11Ti c th d dng nhn bit in thoi di ng X trong cc loi inthoi khc

12Ti c th nh cc c im ca in thoi di ng X mt cchnhanh chng

13Ti c th nh v nhn bit logo ca in thoi di ng X mt cchnhanh chng

14Mt cch tng qut, khi nhc n in thoi di ng X, ti c thhnh dung ra n.

Gi c cm nhn 1 2 3 4 521 Gi c ca in thoi X so vi cht lng l hp l22 Ga ca in thoi X c tnh cnh tranh cao23 Nhn chung gi ca in thoi X l hp l

S thch th thng hiu 1 2 3 4 531 Ti thch X hn cc thng hiu in thoi khc32 Ti thch dng X hn cc loi in thoi khc33 Ti tin rng dng X xng ng ng tin hn cc thng hiu khc

Thi i vi cc chng trnh qung co, khuyn mi 1 2 3 4 540 Cc chng trnh qung co ca in thoi X rt thng xuyn41 Cc qung co ca in thoi X rt hp dn42

Ni chung, ti thch cc qung co ca in thoi X43 Cc chng trnh khuyn mi ca in thoi X rt thng xuyn44 Cc chng trnh khuyn mi ca in thoi X rt hp dn45 Ti thch tham gia cc chng trnh khuyn mi ca in thoi X

Lng trung thnh thng hiu 1 2 3 4 549 Ti cho rng ti l khch hng trung thnh ca in thoi X50 in thoi X l la chn u tin ca ti51 Ti s tm mua in thoi X ch khng mua in thoi khc.

H thng phn phi 1 2 3 4 560 in thoi X c nhiu ca hng phn phi vi gi gc61 in thoi X c nhiu ca hng phn phi hng chnh hng62 in thoi X d dng c tm thy cc ca hng

63 Nhn vin bn hng rt nhit tnh.

Xu hng tiu dng 1 2 3 4 5

70 Nu c nhu cu mua in thoi di ng, ti s chn X71 Ti tin rng ti mun mua X72 Nhn chung, X l la chn s mt ca ti hin nay

D. Anh ch vui lng cho bit thm mt s thng tin c nhna. Gi tnh

1. Nam 2. Nb. Tnh trng gia nh

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1. c thn 2. lp gia nhc. tui ca anh ch thuc nhm tui no:

1. 16-24 2. 25-35 3. 36-50 4. trn 50d. Ngh nghip ca anh ch

1. Trng/ph phng

2. Nhn vin VP/KT3. Nhn vin kinh doanh/th trng4. Cng nhn5. Bun bn6. Sinh vin/ hc sinh

7. Ni tr8. Khc(xin ghi r): .

e. Thu nhp bnh qun hng thng ca anh ch ( triu ng)1. Di 2 tr 2. T 2-5 tr 3. T 5-9 tr 4. Trn 9tr

f. Trnh vn ho ca anh ch:1. Cp 1 2. Cp 2 3. Cp 34. Cao ng 5. i hc 6. Trn i hc

g. Nu anh ch quan tm n kt qu ca nghin cu, chng ti s gi bng tm ttn anh ch qua email, vui lng cho bit a ch email: ..

XIN CHN THNH CM N S H TR CA ANH CH !

Mau Ban Cau Hoi Phuc Vu Bai Tap Nhom

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