1

11/8/2013 1

INFORMATION SISTEM & INFORMATION SISTEM &

TECHNOLOGYTECHNOLOGY

by

Kudang B. Seminar, PhD

11/8/2013 2

Teknologi Informasi (TI)

TI

Telekomunikasi

Komputer

Teknologi elektronik untuk akuisisi, pengolahan, penyimpanan, dan temu balik data (data retrieval), serta untuk produksi dan distribusi informasi (Gunton 1993).

2

11/8/2013 3

Subsystems of ITSubsystems of IT

Computer System

Telecommunication

System

IT

11/8/2013 4

Performance

Control System

Data InfoProcessProcess

Data StoreData Store

N E T W A R E

Information System (IS) ModelInformation System (IS) Model

3

11/8/2013 5

Information ProductionInformation Production

Chapter 1 Foundations of Information Systems in Business6

Fundamental Roles of IS in Business

4

Chapter 1 Foundations of Information Systems in Business7

The IS Function

The IS function is…

A major functional area of business

An important contributor to operational efficiency, employee productivity, morale, customer service and satisfaction

A major source of information and support for decision making

A vital ingredient in developing competitive products and services in the global marketplace

A dynamic and challenging career opportunity

A key component of today’s networked business

11/8/2013 8

OrganizationOrganization

Structures

People and

Cultures

Management

Strategies

Information

Systems and

Technologies

Business

Processes

Sociotechnological

Environment

5

11/8/2013 9

Data

ProcessingSales Analysis

Data Information

Data Sales person

Sales Values

Sales Units

Data vs InformationData vs Information

Data: Data: raw facts or observationsraw facts or observations

Information : Information : data that have been data that have been transformed into a meaningful and transformed into a meaningful and useful context for specific end usersuseful context for specific end users

11/8/2013 10

Management of IS

Resource and Activities

Development of IS

Solutions to Business Problems

Applications of IS

To Operations, Managemnet, and Strategic Advantage

Technology of IS

Hardware, Software, Telecomunications,& Data Management

Foundation Concepts of IS

Fundamental Behavioral and Technical Concepts

What to be known about the IS?

6

11/8/2013 11

Sales Data

11/8/2013 12

Sales Information

7

11/8/2013 13

Information QualityInformation Quality

Time DimensionTime Dimension• Timeliness

• Currency

•Frequency

•Time period

Content DimensionContent Dimension• Accuracy

• Relevance

• Completeness

• Conciseness

•Scope

•Performance

Form DimensionForm Dimension• Clarity

• Detail

• Order

• Presentation

•Media

11/8/2013 14

Shift Paradigm in Business

EDI EDI

(ELECTRONIC DATA INTERCHANGE)

E-Mail

LAN/

WAN

Video

Conference

Fax Voice

mail

Pagers

Cable-

Television

Phone/

Celullar

Merging Computing &

Communications

8

Chapter 1 Foundations of Information Systems in Business15

Purposes of Information Systems

11/8/2013 16 16

Decision Making

• Decision Making: a process of choosing among

alternative courses of action for the purpose of

attaining a goal or goals

Managerial Decision Making is synonymous with the

whole process of management (Simon, 1977)

Decision Support System (DSS) is an interactive, flexible

and adaptable Computer-Based Information System

(CBIS), specially developed for supporting the solution

of a particular management problem for improved

decision making (Turban 1993).

9

11/8/2013 17

Executive Information Systems (EIS)

An integrated EIS package combines the ability to

organize and present data in such a manner that it

provides information supporting the analytical,

communicative, and planning needs of executive users.

Numerous general-purpose applications are combined

into one program to support electronic mail, company

internal and external news reporting, word processing,

electronic calendars, address lists, and presentation

graphics.

11/8/2013 18

DNC’s EIS Main Menu

10

11/8/2013 19

DNC’s EIS - Dashboard

11/8/2013 20

DNC’s EIS – Sub Menu

11

InformationInformation

Database

KnowledgeKnowledge

Vision & Missions of humans as vice vigerent of earth

High Quality

Decision

Making

(intelectually &

emotionally)