HUKUM PERLINDUNGAN

KONSUMEN

Abdul Hakim Siagian

(Doktor dengan Pujian (Summa Cumlaude) dari Fakultas Hukum USU)

KATA PENGANTAR

Edisi Kedua

Alhamdulillah segala puji bagi Allah SWT, salawat dan salam

pada Rasulullah Muhammad S.A.W atas rampungnya penulisan

buku Komentar atas Undang-undang Perlindungan Konsumen Edisi

Kedua ini.

Buku edisi kedua ini mengalami penambahan lampiran

peraturan perundang-undangan yang berkaitan dengan konsumen

dan penyempurnaan dari aspek bahasa serta tata tulis lainnya.

Penulis juga berterima kasih pada semua pihak yang telah

membantu terbitnya buku ini. Khusus kepada Penerbit UMSU,

terima kasih atas segala kerja sama yang baik selama ini.

Semoga buku ini dapat bermanfaat bagi pembacanya.

Medan, November 2014

Hormat Penulis

Abdul Hakim Siagian

KATA PENGANTAR

Edisi Pertama

Alhamdulillah segala puji bagi Allah SWT, salawat dan salam

pada Rasulullah Muhammad S.A.W atas rampungnya penulisan

buku Komentar atas Undang-undang Perlindungan Konsumen ini.

Buku ini ditulis untuk turut membantu menanamkan

kesadaran hak dan perlindungan hukum bagi konsumen. Meskipun

pemerintah telah membuat peraturan perlindungan konsumen,

namun masih banyak terjadi pengabaian terhadap hak-hak

konsumen. Buku ini menguraikan pasal-pasal yang terdapat dalam

Undang-undang Perlindungan Konsumen, yang akan mudah

dipahami baik oleh kalangan akademisi, profesional, LSM,

organisasi sosial, maupun masyarakat umum.

Kritik konstruktif terhadap kekeliruan penggunaan bahasa

dan materi dari buku ini, penulis sambut dengan hati terbuka.

Semoga buku ini bermanfaat bagi para peminat hukum.

Medan, Agustus 2014

Hormat Penulis

Abdul Hakim Siagian

DAFTAR ISI

KATA PENGANTAR ..................................................................................... i

DAFTAR ISI .................................................................................................... ii

BAB I : KETENTUAN UMUM ............................................... 1

Pasal 1 Angka 1 ................................................................ 1

Pasal 1 Angka 2 ................................................................ 6

Pasal 1 Angka 3 ................................................................ 11

Pasal 1 Angka 4 ................................................................ 16

Pasal 1 Angka 5 ................................................................ 17

Pasal 1 Angka 6 ................................................................ 17

Pasal 1 Angka 7 ................................................................ 18

Pasal 1 Angka 8 ................................................................ 19

Pasal 1 Angka 9 ................................................................ 19

Pasal 1 Angka 10 .............................................................. 20

Pasal 1 Angka 11 .............................................................. 24

Pasal 1 Angka 12 .............................................................. 25

Pasal 1 Angka 13 .............................................................. 25

BAB II : ASAS DAN TUJUAN ............................................... 26

Pasal 2 .................................................................................. 26

Pasal 3 .................................................................................. 31

BAB III : HAK DAN KEWAJIBAN ....................................... 33

Pasal 4 .................................................................................. 33

Pasal 5 .................................................................................. 38

Pasal 6 .................................................................................. 40

Pasal 7 .................................................................................. 42

BAB IV : PERBUATAN YANG DILARANG BAGI PELAKU

USAHA ..................................................................... 50

Pasal 8 .................................................................................. 50

Pasal 9 .................................................................................. 54

Pasal 10................................................................................ 56

Pasal 11................................................................................ 56

Pasal 12................................................................................ 57

Pasal 13................................................................................ 58

Pasal 14................................................................................ 59

Pasal 15................................................................................ 60

Pasal 16................................................................................ 61

Pasal 17................................................................................ 61

BAB V : KETENTUAN PENCANTUMAN KLAUSULA BAKU 63

Pasal 18................................................................................ 63

BAB VI : TANGGUNG JAWAB PELAKU USAHA ................. 77

Pasal 19................................................................................ 77

Pasal 20................................................................................ 85

Pasal 21................................................................................ 86

Pasal 22................................................................................ 87

Pasal 23................................................................................ 87

Pasal 24................................................................................ 88

Pasal 25................................................................................ 89

Pasal 26................................................................................ 90

Pasal 27................................................................................ 91

Pasal 28................................................................................ 93

BAB VII : PEMBINAAN DAN PENGAWASAN .................... 96

Pasal 29................................................................................ 96

Pasal 30................................................................................ 102

BAB VIII : BADAN PERLINDUNGAN KONSUMEN NASIONAL107

Pasal 31................................................................................ 107

Pasal 32................................................................................ 108

Pasal 33................................................................................ 108

Pasal 34................................................................................ 109

Pasal 35................................................................................ 111

Pasal 36................................................................................ 114

Pasal 37................................................................................ 115

Pasal 38................................................................................ 116

Pasal 39................................................................................ 117

Pasal 40................................................................................ 118

Pasal 41................................................................................ 119

Pasal 42................................................................................ 119

Pasal 43................................................................................ 120

BAB IX : BADAN PERLINDUNGAN SWADAYA MASYARAKAT

Pasal 44................................................................................ 121

BAB X : PENYELESAIAN SENGKETA ............................... 126

Pasal 45................................................................................ 126

Pasal 46................................................................................ 129

Pasal 47................................................................................ 130

Pasal 48................................................................................ 131

BAB XI : BADAN PENYELESAIAN SENGKETA KONSUMEN

Pasal 49................................................................................ 133

Pasal 50................................................................................ 135

Pasal 51................................................................................ 135

Pasal 52................................................................................ 136

Pasal 53................................................................................ 138

Pasal 54................................................................................ 138

Pasal 55................................................................................ 140

Pasal 56................................................................................ 141

Pasal 57................................................................................ 142

Pasal 58................................................................................ 142

BAB XII : PENYIDIKAN ........................................................... 145

Pasal 59................................................................................ 145

BAB XIII : SANKSI ..................................................................... 148

Pasal 60................................................................................ 148

Pasal 61................................................................................ 149

Pasal 62................................................................................ 149

Pasal 63................................................................................ 151

BAB VIX : KETENTUAN PERALIHAN .................................. 152

Pasal 64................................................................................ 152

BAB VX : KETENTUAN PENUTUP ....................................... 153

Pasal 65................................................................................ 153

DAFTAR PUSTAKA ........................................................................ 154

LAMPIRAN