CommBox - Omnichannel Customer Service Platform
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Social Media Customer Service One Smart Inbox for the agent (Unified view for all customer communications) Email & Messaging Video Chat & Web Call Voice Online Chat & Web Apps The future of customer communications One robust platform powered by AI for all customer communications AI Powered Omnichannel Chatbot Hello Messaging WhatsApp Business API – Official Partners Smart Inbox Team Collaboration Forms and Co-Browsing Omnichannel Chat Bot Understanding Customer Intentions Automation Rules Triggered by User Behavior Reporting System Customer Service Insights and Analytics Satisfaction Tracking Agent Routing Knowledge Base & Canned Responses
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CommBox is an all in one customer service platform for enterprises. CommBox created in order to change the way brands communicate with their customers. Omnichannel platform that allow brands to communicate with their customers using all digital channels. Such as: WhatsApp, Chat, Email, Voice, Social media messaging, and more. Platform powered by AI and latest automation features to empower any contact center, CRM software, and organizations.
Transcript of CommBox - Omnichannel Customer Service Platform
Social Media Customer Service
One Smart Inbox for the agent (Uni�ed view for all customer communications)
Email & Messaging Video Chat & Web Call
VoiceOnline Chat & Web Apps
The future of customer communicationsOne robust platform powered by AI for all customer
communications
AI Powered Omnichannel Chatbot
Hello
Messaging
WhatsApp Business API – Official Partners
Smart Inbox
Team Collaboration
Forms and Co-Browsing
Omnichannel Chat Bot
Understanding Customer Intentions
Automation Rules Triggered byUser Behavior
Reporting System
Customer Service Insightsand Analytics
Satisfaction Tracking
Agent Routing
Knowledge Base &Canned Responses