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Information about Microsoft MB-901 Exam

Vendor: Microsoft

Exam Code: MB-901

Exam Name: Microsoft Dynamics 365 Fundamentals Exam

Number of Questions: 128

Certification Name: Dynamics 365 Fundamentals

Exam Language: English

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Question No. 1

A company uses Dynamics 365 Customer Service.

The service team handles a large number of calls for common service requests. The company wantsto provide customers a self-service option to reduce the number of service calls.

You need to recommend a solution for the company.

What should you recommend?

A. Power Virtual AgentsB. Customer Service InsightsC. Sates InsightsD. Customer Insights Power Virtual Agents lets you create powerful chatbots that can answerquestions posed by your customers, other employees, or visitors to your website or service.These bots can be created easily without the need for data scientists or developers. Some ofthe ways that Power Virtual Agents bots have been used include: COVID-19 infection rate andtracking information Sales help and support issues Opening hours and store informationEmployee health and vacation benefits Common employee questions for businesses PowerVirtual Agents is available as both a standalone web app, and as a discrete app withinMicrosoft Teams. Most of the functionality between the two is the same. However, there mightbe different reasons to choose one version or the other based on the ways you want to usePower Virtual Agents.

Answer: A

Question No. 2

A company plans to implement a manufacturing solution that includes an integrated rate shippingcosts tot distribution.

You need to recommend a product to the company.

What should you recommend?

A. Dynamics 365 CommerceB. Dynamics 365 SalesC. Dynamics 365 Supply Chain ManagementD. Dynamics 365 Field Service

Answer: A

Question No. 3

A company uses Dynamics 365 Supply Chain Management Buyers order products that are receivedand stored in a warehouse. Customers place sales orders for just-in-time delivery. The warehouse isoverstocked on products, but buyers continue to place more orders. You need to prevent over-purchasing. What should you use?

A. minimum and maximum Quantities using master planningB. transfer ordersC. cycle countingD. purchase orders

E. purchase requisition workflow approvals

Answer: E

Question No. 4

A company owns and manages wind turbines that ate used to produce electricity. The companyneeds to track each turbine from the time of purchase to retirement. Maintenance costs must betracked.

You need to recommend a solution for the company.

Which solution should you recommend?

A. Dynamics 365 Project Service AutomationB. Dynamics 365 Supply Chain ManagementC. Dynamics 365 Field ServiceD. Dynamics 365 Finance

Answer: B

Question No. 5

A construction services firm plans to standardize financial and payroll functions including thecapability of adding project timesheets to track work and costs tor community improvementprojects. You need to recommend a solution for the company. What should you recommend?

A. Power PlatformB. Dynamics 365 Human ResourcesC. Dynamics 365 FinanceD. Dynamics 365 Supply Chain Management

Answer: C

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