Post on 22-Jan-2023
PUBLIC
Juan Carlos Goncalves and Luca Nonfarmale
SAP Services | SAP Training and Adoption
SAP Training and Adoption Why Considering Training and Adoption Early is Key
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Today's Speakers
Luca NonfarmalePresales Expert - Training and Adoption EMEA
SAP Services
Juan Carlos GoncalvesSenior Enablement Architect
SAP Services
Andrea PagliariHead of Business Development
SAP Services EMEA South
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Let's Build the Intelligent Enterprise Together
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Why Considering Training and Adoption Early is Key
A story by
Juan Carlos Goncalves
&
Luca Nonfarmale
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Mary
ACME BPM Team Lead
Ed
ACME Key User
Sam
ACME IT specialist
Mrs. Boss
ACME CIO
Characters
Why Considering Training and Adoption Early is Key
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Why Considering Training and Adoption Early is Key
Chapter 1: The Story of a New Project
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Scene 1: Great News!
Why Considering Training and Adoption Early is Key
It’s Monday morning, and Mrs. Boss, CIO of ACME Inc. is ready to call a
meeting to announce great news.
Good morning
Mary, please
come to my
office with Sam
and Ed, good
news!
Of course
Mrs. Boss, 10
minutes!
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Scene 2: A New Project
Why Considering Training and Adoption Early is Key
A new project is just around the corner, and everyone is happy to be in the
implementation team
A new intuitive
user interface,
finally!
ACME’s board has
approved the
investment: we will
implement SAP
S/4HANA and you
will be in our Project
Team!
Best Practices
for our Business
Processes!
And the users
will not ask for
support every
minute!
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Why Considering Training and Adoption Early is Key
Chapter 2: Let’s Start from the Project Team
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Scene 3: Project Team Meeting
Why Considering Training and Adoption Early is Key
The Project Team meetings in ACME are not going on as they should,
because key users and ACME specialists are not trained. Troubles for
Sam!
They don’t
understand SAP
S/4HANA basics, and
there is no time to
train them!
Where is
the SAP
GUI?
What are “Business
Partners”? We don’t
need.
This is not
how my
process
works,
change it!
Do you know that
implementation
teams that are well
trained can save
through an 11%
reduction in software
deployment time?
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SAP Training and Adoption Services for Project Team
Get an overviewBecome fully competent,
stay current and expand
openSAP SAP Learning Hub
€
Self-paced on demand learning Instructor-led learning
SAP Live Access
SAP Global Certification
Public Classroom /
Customer Specific Training
SAP Live Class
SAP Learning Journeys
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FASTERIMPLEMENTATION
Take Away #1
11%faster SAP
deployment
*Source: IDC Training Impact
Research, targeting 950 SAP
customers across the globe, May 2018
Link to infographic
“…education and
training are crucial to
success with
enterprise software.
SAP Training and
Adoption helped us
significantly reduce
our custom
development, labor,
and implementation
costs.”
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Scene 4: Project Team Meeting
Why Considering Training and Adoption Early is Key
Thanks to SAP Project Team Training ACME key users and IT specialists
are now trained and know how the solution works. They can discuss with
SAP consultants in the right way.
I have discovered that
now Customers and
Suppliers are called
Business Partners, easy!
I have seen this wonderful
FIORI interface in
S/4HANA Overview!
I was able to
play with it, it’s
GREAT!
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Why Considering Training and Adoption Early is Key
Chapter 2: And What about the End Users?
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Scene 5: ACME Users
Why Considering Training and Adoption Early is Key
The End Users are waiting to learn the new solution, because the go-live
date is approaching, but how? More troubles for the Project Team!
This is not a training
manual! Only print
screen …
I’ve read that
stupid manual,
but no way to
practice….
They’ve said the
training is on-line, but
WHERE?
Only poor
documents
provided to
end users.
Do you know that
the right training
can bring 7-13x
improvement in
end-user key
performance
measures?
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Digital Adoption Powered by SAP Enable Now
Formal Training
Traditional instructor-led trainings and LMS-based
online courses
In-App Support
Micro-knowledge and process guidance
within the application
Informal Learning
Self-directed learning and sharing of knowledge
SAP Enable Now is an end-to-end solution to collaboratively:
create, manage and deliver all building blocks for the digital adoption
In the flow of workPre go-live or new hires
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IMPROVE BUSINESS KPI
Take Away #2
7-13xImprovement in
end-user key
performance
measures
*Source: IDC Training Impact
Research, targeting 950 SAP
customers across the globe, May 2018
Link to infographic
“SAP Enable Now
helps get our users
up to speed
quickly, and with
learning tools
right where they
need them, they
can make the most
of our SAP
software
technology.”
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Scene 6: ACME Users
Why Considering Training and Adoption Early is Key
With SAP Enable Now, the End Users have now immediate access to all
the resources they need to get trained and supported when using the new
solution.
This e-learning course is
really nice, and I have
also the handbook!
Yes, and it contains
many simulations
to practice with the
new solution.I am already using the
new solution, and the
help is on the screen!
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Why Considering Training and Adoption Early is Key
Chapter 3: Is There Life after Go-live?
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Scene 7: User Adoption Drama!
Why Considering Training and Adoption Early is Key
We have a perfect
new solution but the
users are not using it!
Users are not using
the applications, or
still making
mistakes.
But Sam has no tools
to understand what is
causing this lack of
adoption!
Go-live has passed and now the new solution is up and running, but the
results are not as expected: users are not taking advantage of it.
I don’t
understand: I
see no errors,
no problems,
but low
adoption!
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SAP User Experience Management by Knoa
Provide real-time analytics on the real
user experience, interacting with SAP• See what’s working and what’s not working,
in applications you have deployed
• Monitor application usage, user errors, and
system performance
• Deliver targeted remediation where needed,
and rebuild apps or interfaces that are
problematic or not being used as planned
• Prepare for migration and ensure successful
adoption of solutions such as S/4HANA
SuccessFactors, Fiori, NWBC, SAP GUI
• Custom toolkit available to configure
monitoring for third party .html applications
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GAIN VALUABLE PERFORMANCE
INSIGHTS
Take Away #3
*Source: IDC White Paper: The
Business Value of Higher
Performing and More Efficient SAP
Environments with SAP UEM by
Knoa (October 2019)
Link to infographic
“…we can generate
multi-dimensional
and multilevel
reports that help
troubleshoot user
issues, accelerate
development and
optimization, and
provide the basis for
informed business
decisions, which is
paving the way for a
smooth
implementation of
SAP S/4HANA.”
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Scene 8: User Adoption issues detected and solved!
Why Considering Training and Adoption Early is Key
Thanks to SAP User Experience Management by KNOA, Sam is now able
to understand and proactively solve users errors and suggest where to
focus additional training events.
Now we can measure user
performance for KPIs &
benchmarking, optimize,
and see real results!
We now have
insight into the
REAL user
experience, it
matters!
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Scene 9: SAP skills always updated
Why Considering Training and Adoption Early is Key
… and SAP Learning Hub helps Sam to maintain his skills up to date with
new solution releases! The project is now a perfect success!
And with SAP Learning Hub
I can keep my skills always
up to the new solutions and
latest releases.
SAP Training and
Adoption
solutions have
turned our project
into a SUCCESS!With expert
sessions and
live systems!
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Scene 10: The End … or just ready for the next challenge!
Why Considering Training and Adoption Early is Key
ACME team celebrates not only another great implementation project, but
also happy users and huge ROI!
We were able to
deliver the project
on time, on budget
and with less effort!Mrs Boss is so
happy with the
new solution, all
business KPIs
met!
SAP Training and
Adoption was a game
changer in our project!
No more user
errors, no
more calls to
our IT support!
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SummaryYou must consider
Traning and Adoption
early because you need
to prepare your Project
Team in the Prepare &
Explore Phases
Innovation | Adoption
Learning | Optimization |
Sustainment
1. Prepare your project team (specialists,
admin, key/super users etc. involved in the
deployment.)
Project Team Training
SAP Learning Hub
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Summary
Innovation | Adoption
Learning | Optimization |
Sustainment
1. Prepare your project team (specialists,
admin, key/super users etc. involved in the
deployment.)
2. Mobilize your business for
change.
3. Train end users to perform
at the highest levels.
And you need to enable
your users to adopt the
new solutions during
Realize and Deploy
Phases
SAP Education Consulting
SAP Enable Now
Enablement Content Develop
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Summary
Innovation | Adoption
Learning | Optimization |
Sustainment
4. Measure and optimize
performance & adoption.
1. Prepare your project team (specialists,
admin, key/super users etc. involved in the
deployment.)
2. Mobilize your business for
change.
3. Train end users to perform
at the highest levels.5. Sustain, adapt, innovate.
And finally don’t forget that
after go-live you need to
measure user adoption and
maintain the skills of your
Competence Center.
SAP Learning Hub
SAP User Experience
Management by KNOA