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Release Notes

MiVoice ConnectApril 10, 2018

ShoreTel is now part of Mitel. Together, we look forward to helping you power connections that are brilliantly simple.

This document describes important information about Mitel MiVoice Connect.

Connect Overview....................................................................................................... 3

What’s New ................................................................................................................. 3

April 2018 Release ............................................................................................... 3

January 2018 Release.......................................................................................... 3

September 2017 Release..................................................................................... 4

June 2017 Release............................................................................................... 6

May 2017 Release................................................................................................ 6

March 2017 Release ............................................................................................ 6

January 2017 Release.......................................................................................... 7

December 2016 Release...................................................................................... 7

August 2016 Release ........................................................................................... 8

July 2016 Release ................................................................................................ 9

April 2016 Release ............................................................................................. 10

March 2016 Release .......................................................................................... 10

February 2016 Release ...................................................................................... 10

January 2016 Release........................................................................................ 11

December 2015 Release.................................................................................... 12

November 2015 Release.................................................................................... 12

October 2015 Release........................................................................................ 12

September 2015 Release................................................................................... 13

Features in MiVoice Connect .................................................................................... 14

Connect Director................................................................................................. 14

ST Voice Switches.............................................................................................. 15

Linux Distributed Voice Server (DVS)................................................................. 16

Two-Stage Upgrades for Appliances .................................................................. 17

VPN Access for 400-Series IP Phones .............................................................. 17

Release Notes MiVoice Connect

Button Box BB424 for IP485g Phone ................................................................. 18

Application Programming Interface for 400-Series Phones................................ 18

Automatic Firmware Upgrade for 400-Series Phones ........................................ 18

Connect Edge Gateway...................................................................................... 18

Connect Client .................................................................................................... 19

Connect for iPhone, for iPad, for Android, and for Apple Watch ........................ 20

Connect HYBRID Services................................................................................. 21

System Requirements............................................................................................... 22

Installation Considerations for MiVoice Connect....................................................... 22

Supported Migration Paths ................................................................................. 22

Lock-step Migration of All Components .............................................................. 22

Changes to Microsoft Upgrade Requirements.................................................... 23

Certificates.......................................................................................................... 23

Offline Migration of the Call Detail Records (CDR) Database ............................ 24

Installation Considerations for Connect for iPhone, for iPad, for Android, and for Apple Watch ........................................................................................................................ 24

Installing and Using the Connect Client .................................................................... 24

Supported Servers.............................................................................................. 25

Signing in to the Connect Client ......................................................................... 27

Signing out of the Connect Client ....................................................................... 29

Deployment Tips for Administrators .......................................................................... 29

MiVoice Connect System.................................................................................... 29

Limitations ................................................................................................................. 30

Reference Documentation ........................................................................................ 30

Connect Overview

Mitel is introducing a new unified business communications platform—Connect—to enhance our customers’ user experience and return on investment (ROI).

Connect’s single platform and systems view provide the simplest way for IT to deploy, manage, and maintain business communications (UC) for MiVoice Connect, MiCloud Connect, and hybrid (mixed) environments. By providing a highly integrated unified communications experience, Connect allows businesses of all sizes to provide a personalized communications experience for every business communications need.

With its unique, intuitive user interface, Connect lets employees, partners, and customers share the most effective, collaborative, productive communications experience. The Connect client interface provides users with one-click access to collaboration tools, notifications, and events.

What’s New

April 2018 Release

This section lists the new and updated features.

Connect Client

The Connect client has the following updates:

You can update User Profile Page for assigning external phones.

You can add a contact to Favorites from the search results of Exchange Public Matches.

You can add an external number to the contact list.

You can edit or remove the LinkedIn profile picture that is configured as your Connect client profile picture.

You can reset your expired password, when you sign in again using the password expiry notification.

You can mark Voicemails as Heard or Unheard.

Updated user interface for icons, help text, and contact card options.

You can create, modify, and delete a Reservation-less conference.

You can create a new Event using Use my own bridge option.

January 2018 Release

Platform Changes for Virtual Appliances

Starting with MiVoice Connect build 21.86.1828.0, Mitel Connect virtual appliances will migrate from Linux WindRiver to the Linux CentOS operating system. This change applies to the following appliances:

virtual switch (IP phone to SIP trunk)

virtual service appliance

SA100 and SA400 Service Appliances

Linux DVS

Virtual appliances (switches, Linux DVS, and service appliances) now use .iso instead of .ova packaging.

There is no longer a standalone installer for Linux DVS. Linux DVS software has been integrated into HQ and staging firmware installers, which streamlines the installation process.

For details about virtual appliance installation, upgrades, backups, and recovery, see the MiVoice Connect Planning and Installation Guide and the MiVoice Connect Migration Notes.

Connect Client

Language Support - Connect client application supports Simplified Chinese.

You can add a note to each availability state.

You can enable Connect client to open automatically when you start the computer.

September 2017 Release

Platform Changes

Telephony Management Service (TMS) has been upgraded from 32-bit to 64-bit.

New UC Servers Available for Use with SBE 100

UC30 and UC75, new rack-mountable pre-configured servers for management and advanced applications, are now available for use with Connect Small Business Edition 100.

IP Phone Changes

The 400-Series IP phones now support 802.1x EAP-MD5 and EAP-TLS authentication for local network security authentication. (Prior to June 2017, the phone firmware supported only 802.1x EAP-MD5 authentication, which is no longer supported in Microsoft server products as of Windows Server 2008.) More information is available at https://oneview.mitel.com/s/support.

Dropbear (SSH server and dependencies) has been upgraded from version 2016.72 to 2016.74 to address security issues.

Connect Client

You can view and search contacts from your Exchange public folder contacts from the Connect client.

You can add emoji to instant messages.

When you hover your cursor over the Padlock icon, a tooltip displays whether the connection to the server is secure.

You can view phone numbers next to the contact name in your Favorites and Groups.

A workgroup supervisor can change the status of all agents of a Workgroup in a single instance.

June 2017 Release

Connect Client

Answer incoming calls, parked calls, and calls on hold from the call stack of a contact.

For Windows, a delegate can create, edit, and delete a Connect conference in Outlook.

Mute all and Mute on entry options are enhanced to ensure the consistent behavior between the two options.

May 2017 Release

Connect Client

Access the Voicemails tab and the Messages tab directly from the dashboard.

Send the Client log files to Mitel Support from the Connect menu bar.

Access the user guide and the training videos from the Connect menu bar.

View the extension number and the phone numbers of a contact in the People tab and the System Directory.

For Windows, when Microsoft Outlook is installed, add a contact to the Connect client without using Outlook.

Restore deleted voicemails for a workgroup from the Workgroups tab.

The Workgroup supervisor can assign the Call Handling Mode status to the workgroup.

The Workgroup supervisor can search for workgroup agents from the Workgroups tab.

March 2017 Release

Connect Client

The Connect client now supports XenDesktop 7.6 LSTR and XenApp 7.6 LSTR. Refer to the “Installing the Connect Client on Citrix and WTS” appendix of the MiVoice Connect Planning and Installation Guide for more information.

Connect Client

Docking the Connect client: You can now dock the Connect client to keep it always on top when navigating through other applications.

Rearranging the Contacts in a group: You can rearrange the order in which the contacts appear in a group.

Sorting contacts: You can now sort contacts by the first name, last name, availability, last contact, and my order. You can sort the contacts in a group in the order that you have rearranged them.

Managing a contact’s availability state: Users within a group or users who have the Workgroup Supervisor or Operator license type can manage another contact’s availability state.

Incoming call notification: You can accept or reject a call from the incoming call notification.

Ringing lines: On receiving an incoming call, a user’s availability state flickers and changes to orange with a ringing indicator.

Synchronization of contacts with the Connect client is now supported on Macintosh.

December 2016 Release

Support for Electronic Hook Switch on Wireless Headsets

A new setting (“APD80”) on 400 Series phones provides electronic-hook-switch functionality for wireless headsets that support the Plantronics APD-80 adapter cable. With the additional features provided through the APD80 setting, you hear a tone in your wireless headset when an inbound call rings, and you can go on hook or off hook by pressing the headset button on your phone. You can also go on hook or off hook from your wireless headset.

On the IP480, IP480g, and IP485g models, users can set the APD80 option through the phone interface (Options > Headset type> APD80). For details, see the IP Phone 485g User Guide or the IP Phone 480/480g User Guide.

On IP420 and IP420g models, an administrator can configure the setting through a custom configuration file. (This configuration parameter is also available for the other 400-Series phone models.) For more information, see the MiVoice Connect Maintenance Guide.

Connect Client

Users can add shortcuts for the most used or preferred operations in the client tool bar.

Users can click on the Group tab to view all the groups created.

Users can rearrange the order in which the group is shown.

Users can search the contacts under the People tab using the search field.

Double-Take Availability 8.0 Support

To provide a solution for redundancy of Headquarters servers, Double-Take Availability 8.0 for Windows is supported in MiVoice Connect. For details, see Application Note 16077 at https://oneview.mitel.com/s/support.

Hearing Aid Compatibility

A new setting (“HAC”) on 400 Series phones provides hearing aid compatibility. Setting the option to "On" tweaks the equalizer so that the ear piece output is optimized for hearing aid users. Users without hearing aids should retain the default setting (“Off”) for the HAC option.

On the IP480, IP480g, and IP485g models, users can set the HAC option through the phone interface (Options > Audio Settings > HAC). For details, see the IP Phone 485g User Guide or the IP Phone 480/480g User Guide.

On IP420 and IP420g models, an administrator can configure the setting through a custom configuration file. For more information, see the MiVoice Connect Maintenance Guide.

Platform Changes

Official statement from Microsoft: Windows 8.1 falls under the same life cycle policy as Windows 8, and will reach end of Mainstream Support on January 9, 2018, and end of Extended Support on January 10, 2023. With the General Availability of Windows 8.1, customers on Windows 8 have 2 years, until January 12, 2016, to move to Windows 8.1 in order to remain supported.

August 2016 Release

IP420g Phone Available

The new IP420g phone addresses the need for a basic phone that works with Gigabit Ethernet networks. Like the current IP420 IP Phone, the new device is a two-line SIP phone that is fully integrated into the Mitel system. The IP420g has the same features and functionality as the IP420. In addition, the IP420g supports connection to Gigabit Ethernet networks and supports pass-through of the Gigabit data stream to downstream PCs, switches, and other devices connected to the phone.

Connect Client

Users with the Phone Only license cannot access the Connect Client.

Connect Mobility

Connect for Apple Watch now supports watch OS version 2.

July 2016 Release

Connect Client

Operator functionality is available to users who have the Connect Operator Access License. This functionality allows operators to process a high volume of calls quickly and efficiently using a drag-and-drop mechanism in the Connect client. Operators can also access advanced telephony and power-user functionality.

New Maintenance Role for Executing Diagnostics and Maintenance Commands

A new Maintenance role provides granularity in permissions required to execute various levels of maintenance and diagnostic commands. For details, see the “Setting up Security Parameters” chapter in the MiVoice Connect System Administration Guide.

Enhancements to 400-Series IP Phones

The 400-Series IP phones have been updated with several usability and feature enhancements.

The IP480/480g and IP485g have had the following changes:

The visual voicemail feature now includes an interface that lets users compose (record), forward, and reply to voicemail messages.

To quickly change the Availability state on a phone, users can press a shortcut number, which implements the state change with the press of one button.

To dial the most recent outbound call, users can press and hold the History button.

The interface to enable or disable simultaneous ringing now includes pop-up messages that let users confirm their selection.

The IP420g includes the following enhancements:

To dial the most recent outbound call, users can press and hold the History button.

Using the phone interface, users can change a phone’s time zone. This option is useful if the default time zone setting for a phone differs from the time zone of the user’s location.

Details about these enhancements are available in each phone model’s user guide.

May 2016 Release

This release does not include any major feature changes.

April 2016 Release

Connect Client

Connect client logs—The Connect client creates a log file each time the user logs in. The logs are used to help Technical Support with debugging problems that may arise during the client operation. You can send the log files to Technical Support while opening a troubleshooting ticket.

Connect HYBRID Sites

Connect HYBRID Sites has the following changes:

Beginning with build 21.77.7418.0, Connect HYBRID Sites no longer requires the Media encryption field on the Call Control Options page in Connect Director to be set to SRTP - 128 bit AES. This SRTP option is optional for builds 21.77.7418.0 and higher.

To enable you to easily perform a synchronization between MiVoice Connect and MiCloud Connect systems for Connect HYBRID Sites, a SYNC NOW button has been added to the Synchronization page in Connect Director.

March 2016 Release

This release does not include any major feature changes.

February 2016 Release

Connect Mobility

Refreshed UI—New UI for Connect for Android or iOS.

New devices—Supported devices are listed in the Connect Mobility Router Platform Support Guide.

Connect Telephony for Microsoft User

The Connect Telephony for Microsoft plug-in presents a single interface to manage business communications using Microsoft Lync as the primary collaboration client. This Plug-in integrates the telephony features with Microsoft Lync. The Connect Telephony for Microsoft plug-in works on both Lync-on-premise and Office 365 (Lync Online) clients.

Connect Client

Collaboration for Web—Allows you to launch conferencing without the Connect client and is useful for remote users who have not installed the client on their systems.

Remote Video—Allows you to make video calls.

Group IM History—Allows you to view the IM interaction history for an individual, groups, and multiple users.

Redesigned Workgroup Feature—Added Setting Queue Monitor Alert Threshold feature to the workgroups.

Language Support—Added the following language support for deskphone and the Connect client application.

Deskphone—Spanish, German, French, Italian, and Swedish. Connect client Application—Spanish, French, and German.

Office 365 Support— Connect client works with Office 365.

Microsoft Office 2016— Connect client integrates with Microsoft Office 2016.

Mac OS X— Connect client now supports Mac OS X.

Edge Browser Support—Allows you to launch the conferencing without the Connect client on the Edge browser in Microsoft Windows 10. Softphone is not supported on the Edge browser.

Collaboration for Web, Remote Video, and Group IM History features are in beta testing for this release.

Connect Contact Center

The Interaction Center user interface and the Interaction Center User Guide are now available in English, French, German and Spanish.

Connect Mobility

Buddies changed to Groups for Connect for Android or iOS for this release.

The new Connect HYBRID Sites add-on feature is now available. For more information, see Connect HYBRID Services on page 21.

December 2015 Release

This section lists the new and updated features.SG

Connect Mobility

Trunk Redundancy—Adds a secondary or alternative SIP trunk switch to the Connect Mobility Router to allow failover when primary trunk switch is down. Prevents failure of single switch from causing interruption of Mobility service.

Capacity of the Connect Mobility Router to carry calls is doubled.

Unified Login—Mobility Router users are created with the same user name as the Client user names in the Connect Director.

PBX Connectivity Monitoring as a tool for debugging field issues.

Availability State—View the contacts’ IM presence status.

Refer to the Upgrade Mobility section of the MiVoice Connect Migration Notes for detailed information about preparing for and upgrading to Connect Mobility.

Platform Changes

VMware ESXi 6.0 is now supported.

November 2015 Release

Connect Mobility

October 2015 Release

Connect Client

Adding Shortcut using Programmable Toolbar—Allows you to add shortcuts to the most used or preferred functions in the Connect client.

Microsoft Windows 10— Connect client works with Microsoft Windows 10.

Connect Mobility

64-bit Support—Added 64-bit support for Android and iOS devices.

Collaboration for iOS—Using the Collaboration for iOS application, you can attend and host previously created conferences from your iPhone or iPad.

September 2015 Release

Connect Director— Connect Director is a redesigned web-based interface that has replaced Connect Director as the interface that allows administrators to configure, manage, and maintain all aspects of the Connect system from anywhere on an IP network.

ST Voice Switches—The ST generation of Voice Switches available with Connect is designed to eliminate issues with parts being obsoleted on SG generation switches and to support customer-requested features.

Linux Distributed Voice Server— Connect includes support for the new Linux Distributed Voice Server. This virtual appliance provides the same capabilities as the Windows Distributed Voice Server, and integration between the Windows and LinuxDVS platforms is seamless.

Two-Stage Upgrade for Appliances—Enables the new two-stage firmware upgrade process, which significantly reduces downtime during upgrades, provides the ability to select a specific firmware version, lets you choose the best time to upgrade firmware, allows you to stagger upgrades for various appliances, and supports rollback to the previous firmware version if necessary.

VPN Access for 400-Series IP Phone— Connect supports VPN access for 400-Series IP phones through the new Connect Edge Gateway appliance.

Button Box BB424 for IP485g Phone—The new BB424 button box, which works with the IP485g phone, provides support for 96 programmable phone buttons. Programmable buttons allow you to press one button for phone operations that would normally require pressing several buttons.

Application Programming Interface for 400-Series Phones—The new application programming interface (API) for 400-Series phones enables application developers to create third-party applications for 400-Series phones.

Automatic Firmware Upgrade for 400-Series Phones—Through the Diagnostics & Monitoring system in Connect Director, you can control how phone firmware for 400-Series IP phones is updated.

Connect Edge Gateway—The Connect Edge Gateway appliance provides a remote-access solution for MiVoice Connect.

Connect Client—The Connect client presents a single interface to manage business communications using your desk phone, computer, mobile phone, or home telephone.

Connect for iPhone, for iPad, for Android, and for Apple Watch—Allows administrators to create network transition points between Wi-Fi and Cellular networks to enable call handover.

For more information, see Features in MiVoice Connect on page 14.

Platform Changes

Programmable Buttons— IP phone and Button Box buttons can be programmed for a variety of different functions.

Visual Call Flow Editor—The Visual Call Flow Editor includes Auto Attendant, Hunt Group (Ring Group), Pickup Group, Paging Group, On-Hours Schedule, Holiday Schedule, Custom Schedule, and Extension List.

User Groups—User groups determine hold music, telephony settings, voicemail settings, and call settings for all users in a group.

Features in MiVoice Connect

The new features of MiVoice Connect are described in the following sections:

Connect Director on page 14

ST Voice Switches on page 15

Linux Distributed Voice Server (DVS) on page 16

Two-Stage Upgrades for Appliances on page 17

VPN Access for 400-Series IP Phones on page 17

Button Box BB424 for IP485g Phone on page 18

Application Programming Interface for 400-Series Phones on page 18

Automatic Firmware Upgrade for 400-Series Phones on page 18

Connect Edge Gateway on page 18

Connect Client on page 19

Connect for iPhone, for iPad, for Android, and for Apple Watch on page 20

Connect HYBRID Services on page 21

Connect Director

Connect Director is a redesigned web-based interface that has replaced Connect Director as the interface that allows administrators to configure, manage, and maintain all aspects of the Connect system from anywhere on an IP network. A new field-label search capability, menus organized by function, navigation panes, and tabbed pages clearly present component parameters and status. A new filtering capability allows you to search on multiple columns in list panes, letting you locate specific components quickly. For more information, see the MiVoice Connect System Administration Guide.

ST Voice Switches

The ST generation of Voice Switches available with Connect is designed to eliminate issues with parts being obsoleted on SG generation switches and to support customer-requested features such as Internet-friendly codecs, built-in conference ports, Mobile Communications over Internet Protocol (MoIP), secure real-time protocol (SRTP) support for media streams, and support for more hunt groups, IP phones, SIP trunks, and so on. Also, the ST generation of switches provides switch types to offer high density analog extensions as well as dual SGT1 or dual SGE1 connections.

The following list includes all ST generation Voice Switches:

ST24A/ST48A

ST50A/ST100A

ST100DA

ST200/ST500

ST1D/ST2D

The ST generation of Voice Switches includes the following new features.

CPU — The new dual and quad core Cavium Octeon II, MIPS64 processor, which is running at 800MHz clock rate with 1G/2GB RAM, allows these switches to support more complex applications.

Linux OS as platform software — Linux OS replaces VxWorks as the OS for ST Voice Switches, providing more flexibility and cost savings as well as additional tools and applications.

New DSP processor — New TMS320C6655 and TMS320C6657 DSPs with 128MB DDR3 memory. Each device is used for signal processing and media processing so that the CPU/host processor can be offloaded from the majority of the real-time stringent media processing.

The updated DSP processor supports potential signal-processing-intensive features, such as Internet-friendly codecs, MoIP, high-speed T38, and support for international caller ID on FXO ports.

New subscriber line interface circuit or FXS port (SLIC) for analog extension and analog DID trunk — This new SLIC supports more features than the previous generation of SI3220-based switches.

Long loop extension support (OPX lite) — The loop length supported by the previous SLIC was 3000 feet (approximately 1km). On the ST full-width models (ST24A/ST48A), this range is extended to 11,000 feet (3.3km).

Neon light support — Neon light support can be configured in Connect Director. This option is disabled, by default. When enabled, all extensions on this switch have high voltage to light the neon light when the phone rings.

DID trunk supportability — Each analog extension port on the applicable ST Voice Switches (except the ST24A/ST48A) can be configured as analog DID trunk.

New paging port adapter and option for contact closure — The Paging Adapter works with ST Voice Switches to enable toggling between an external audio source, such as music on hold, and an outgoing audio, such as a paging system. The original external audio source is resumed when the audio output is completed. By default, this setting is disabled in Connect Director and you must enable the contact closure setting to use this functionality.

RTC (real time clock) — RTC with backup battery keeps track of the current time while system power is disabled. The battery is not replaceable, but it can be monitored for failure.

System supervisor — A new system supervisory chip implemented by a low cost micro-controller is provided for various system supervisory and management functions, including the following:

Voltage and temperature monitoring Fan speed control Watchdog timer Reset switch Blue LED control

All the status information is displayed on the Appliances status page, which is accessible from the Maintenance menu in Connect Director.

Dual Ethernet ports — Both Ethernet ports support 10/100/1000 MBPS LAN/LAN configuration. The second port can be used as a failover port similar to current switches.

Dual SGT1/SGE1 ports — Two SGT1/SGE1 ports are supported on the ST2D Voice Switch. This device can support either SGT1 or SGE1 based on the Connect Director configuration.

Storage — ST Voice Switches have only one type of storage called eMMC (embedded Multi Media Card). This storage is used for storing software, configuration data, and log files. ST Voice Switches support 4GB of storage.

USB logging — A USB port on the front of the ST Voice Switches can be used for logging diagnostic information for an extended time period in the event of an infrequent, hard-to-find problem. To initiate logging to a USB device, from the Appliances status page available from the Maintenance menu in Connect Director, you select the targeted switch or switches and apply the Start USB Logging command. You then immediately reboot the switch by applying the Reboot command on the same page.

Linux Distributed Voice Server (DVS)

Connect includes support for the new Linux Distributed Voice Server. This virtual appliance provides the same capabilities as the Windows Distributed Voice Server, and integration between the Windows and LinuxDVS platforms is seamless.

VMware ESXi is required for the LinuxDVS.

Be aware that installing or upgrading a LinuxDVS requires downloading a very large OVA image (larger than 2GB) from the Headquarters server. If the installation location is at a remote WAN site with a connection speed of 10MB or less, the file transfer could take several hours and could have a serious impact on WAN usage. For upgrades, using the two-stage upgrade process is recommended.

For information about installing a Linux Distributed Voice Server, see the MiVoice Connect Planning and Installation Guide.

Two-Stage Upgrades for Appliances

Many models of Mitel voice switches and appliances have two partitions, which allows one partition to be used for the current active image and the other partition to be used for an upgrade image. This capability enables the new two-stage firmware upgrade process, which significantly reduces downtime during upgrades, provides the ability to select a specific firmware version, lets you choose the best time to upgrade firmware, allows you to stagger upgrades for various appliances, and supports rollback to the previous firmware version if necessary.

The two-stage upgrade process is used for the following appliances:

Virtual phone switches

Virtual trunk switches

Service Appliance 100/400

Virtual Service Appliance

Linux DVS

ST-model switches

Voicemail-model switches

The following switches do not use the two-stage upgrade process and are upgraded through a traditional reboot: SG30, SG30BRI, SG40/8, SG60/12, SG120/24, SGT1, SGE1, SG24A, SGT1k, SGE1k, SG220T1, SG220T1A, SG220E1.

After the firmware image is installed on the Headquarters server or DVS, the two-stage upgrade process involves performing the following tasks in Connect Director:

Using the Download Firmware command available on the Sites status page, download the firmware to the selected LinuxDVS or appliances. The download operation does not interrupt switch activities because the firmware is pushed to the nonactive partitions on the appliances. For any switches managed by Linux DVS, the image should first be downloaded by using the Download to LinuxDVS command in the sub-command field on the Sites page. After the LDVS download is complete, use the Download Firmware command and the Download to Appliances sub-command to download firmware to all other switches at that site.

During a maintenance window or at any other time you choose, on the Sites status page use the Update Firmware command with the Update Appliance or Update Appliance When Idle sub-command to update the firmware on the appliances.

For more information about upgrading switch firmware with the two-stage upgrade process, see the “Voice Switches” chapter of the MiVoice Connect Maintenance Guide.

VPN Access for 400-Series IP Phones

Connect supports VPN access for 400-Series IP phones through the new Connect Edge Gateway appliance.

For details, see the Connect Edge Gateway Administration Guide and the “Configuring IP Phones” chapter of the MiVoice Connect System Administration Guide.

Button Box BB424 for IP485g Phone

The new BB424 button box, which works with the IP485g phone, provides support for 96 programmable phone buttons. Programmable buttons allow you to press one button for phone operations that would normally require pressing several buttons.

Up to four BB424 devices can be associated with a IP485g phone. Each BB424 device contains 24 physical buttons, but because virtual pages are supported, users or administrators can program up to 96 buttons, regardless of the number of physical devices installed. The 96 programmable buttons are provided through physical devices alone or through a combination of virtual pages and physical devices. When more than one button box is used for an IP485g phone, a single local power supply is required.

BB424 devices are subordinate to the IP485g phone and do not use IP phone resources on a switch.

For more information about BB424, see the BB424 User Guide.

Application Programming Interface for 400-Series Phones

The new application programming interface (API) for 400-Series phones enables application developers to create third-party applications for 400-Series phones. These applications can control specific phone user-interface elements (such as display, audio, alerts, and keys) to provide Push or Pull applications to phone users. Examples of phone applications include emergency alerts, school attendance applications, and time cards.

For details, see the Phone API Guide for 400-Series Phones.

Automatic Firmware Upgrade for 400-Series Phones

Through the Diagnostics & Monitoring system in Connect Director, you can control how phone firmware for 400-Series IP phones is updated. For example, you can automatically maintain all 400-Series IP phones at the recommended firmware level, or you can override the automatic updates if you want to select a different firmware version or disable automatic update for certain phone models or for specific phones. To accomplish this, you define global settings for 400-Series phone firmware updates and you specify any desired overrides to the default settings.

For details, see the “Monitoring and Diagnosing” chapter of the MiVoice Connect System Administration Guide.

Connect Edge Gateway

The Connect Edge Gateway appliance provides a remote-access solution for MiVoice Connect. The Edge Gateway is a virtual appliance that makes it possible for users to connect remotely to the Mitel system by using a 400-series IP phone or the Connect client.

To connect remotely to the Mitel network, users need an active Internet connection. The Connect Edge Gateway is deployed on premises, and there is no requirement for a third-party VPN client. You can access and configure the Edge Gateway through Connect Director.

For advanced multimedia call center solutions, remote agents can connect Connect Contact Center software to the Mitel network through Connect Edge Gateway. You must configure the Contact Center FQDN on the Edge Gateway to access the Interaction Center.

Connect Edge Gateway supports technologies such as Remote Access Secure Tunneling (RAST), Reverse Proxy, Network Address Translation (NAT), Session Traversal Utilities for NAT (STUN), Traversal Using Relay around NAT (TURN).

For information about installing and using the Edge Gateway, see the Connect Edge Gateway Administration Guide.

Connect Client

The Connect client presents a single interface to manage business communications using your desk phone, computer, mobile phone, or home telephone. With support for Windows, Macintosh (OS X), and as a web collaboration client, the Connect client simplifies your day-to-day communications, streamlines your work, and makes it easier to stay in the loop by putting intuitive communication and collaboration tools at your fingertips.

The Connect client offers the following features.

Search Bar: Find a contact instantly by entering their name or number in the search bar.

Contact Card: Look up information about a contact instantly, including all your interactions with the contact (also known as conversation history).

Contact Groups: Create and organize your contacts into favorites and custom groups. On creating groups, you can send a message to the group, have a group meeting, or leave a voicemail for the group.

Availability State: Check the availability of your contacts. Availability state indicates a contact’s state on the Connect client or is derived from a contact’s Microsoft Office Outlook schedule. It indicates whether a contact is in a meeting, out of office, or simply does not want to be disturbed.

Calling: Call your contacts instantly through your desk phone.

Instant Messaging (IM): Chat instantly with one or more contacts.

Call Transfer: You can transfer a call with the following options:

Transfer: Transfers an incoming call to a selected contact.

Consult: Connects to the recipient of the call transfer, then sends the call upon the signal. This allows you to introduce the call to the recipient before the call transfer.

Park: Parks a call places the call on hold at another extension.

Intercom: Transfers the call to the system intercom.

Whisper: Breaks into an active call and communicates with one party without the other party hearing, before transferring the call.

Voicemail: Transfers the call to the recipient’s voice mailbox.

Call Routing: Automatically route calls to external or other numbers based on your availability state.

Voicemail: Leave a voicemail message for a contact who is unavailable to talk, or record a voicemail greeting message for contacts leaving a message in your voicemail inbox.

Conferencing and Collaboration: Create a conference to communicate and collaborate with people in or out of your contact lists.

Conversation History: Instantly check all call, voicemail, and IM history with a contact.

Softphone: Make phone calls over the Internet using the Connect client.

Sharing Screens: Choose to share your screen with a contact any time on or off a call (through an IM session).

Outlook Integration: Windows client integrates with Outlook and imports contacts from Outlook.

Address Book Integration for OS X: The Connect client for Macintosh integrates with and imports contacts from the Address Book application.

Web Collaboration client: You can launch a web collaboration client without the Connect client. By using the web collaboration client, you can join a conference as a participant from any non-Mitel network.

Workgroup: Based on your license type, the Workgroups tab is visible on the Connect client dashboard for agents and supervisors who are members of a workgroup. As a supervisor, you can view the active calls of any workgroup user and the current workgroup state of the user.

Language: You can select the language for your deskphone and the Connect client interface.

Video: You can make video calls with the contacts.

For details, see the Connect Client User Guide.

Connect for iPhone, for iPad, for Android, and for Apple Watch

Previously known as the Mobility Client, Connect for iPhone, for iPad, for Android, and for Apple Watch allows administrators to create network transition points between Wi-Fi and Cellular networks to enable call handover. The Connect Mobility Router is the platform used for mobile convergence, and it provides seamless location-based voice handover as users roam between Wi-Fi and cellular networks. It uses various metrics, such as voice quality, signal strength, packet loss, jitter, Signal to Noise Ratio (SNR), and battery life to make decisions on how calls are routed.

When users are within a building, calls are processed on the Wi-Fi network. As users walk outside, Connect <for Platform/Device> and the Connect Mobility Router jointly make a routing decision to provide seamless, zero-impact handover of an existing call. While within the building, the solution preserves the native Access Point-to-Access Point (AP-to-AP) roaming behavior of the wireless local area network (WLAN).

You must create an IP-PBX for each enterprise, and the Connect Mobility Router communicates with the enterprise IP-PBX over line-side and trunk-side interfaces. The Connect Mobility Router uses line-side interfaces to register Connect <for Platform/Device> to their respective IP-PBXs. This allows the

Connect Mobility Router to send and receive calls to and from Connect using line-side interfaces. The Connect Mobility Router uses the trunk-side interface to send and receive calls from Connect when calls are in a cellular network.

Enhancements to the client include the following features.

instant messaging

directory

quick access to calendar items with the ability to join meetings

visual voice mail

availability states

For more information about these features, see the Connect <for Platform/Device> user documentation, where <for Platform/Devices> is your phone device or platform such as iPhone, iPad, Apple Watch, or Android.

For more information about the supported devices and platforms, see the Connect Mobility Router Platform Support Guide.

Connect HYBRID Services

With Connect, you can add the following features.

Connect HYBRID Fax

Connect HYBRID Sites enables companies to deploy MiCloud Connect and MiVoice Connect systems to different locations, and provides automated directory integration, extension-to-extension dialing, and Caller ID. The feature requires a telephony-enabled MiCloud Connect account, and Mitel staff facilitate installation of the feature.

Connect HYBRID Fax is an email-to-fax service that is used as a cloud-based fax solution for a MiVoice Connect system. With this fax service, users receive incoming faxes in their email inbox and send outbound faxes as emails with attachments. This fax service provides convenience and eliminates the cost and maintenance associated with a dedicated fax machine.

The Connect HYBRID Scribe service transcribes voicemail from your MiVoice Connect system into text and then sends it, along with a WAV audio file, to the email address specified for the user in Connect Director. This service transcribes the first 60 seconds of each voicemail, and the WAV audio file contains the complete voicemail message.

You can enable Connect HYBRID Fax and Connect HYBRID Scribe through the Synchronization feature in Connect Director. (These features were previously provided in the product formerly known as Connect 1.0.)

For more information about these add-on features, see the Connect HYBRID articles at https://oneview.mitel.com/s/support.

Multi-Cell DECT System

The Multi-Cell DECT system provides seamless call handover over a wide area, such as a warehouse or hospital, using a combination of bases and repeaters along with three different levels of handsets. This system allows knowledge workers to maintain call connections as they move about a wide area doing their jobs.

The Multi-Cell DECT system includes the following products:

IP8430M Handset — basic handset

IP8630M Handset — mid-level handset

IP8830M Handset — ruggedized handset

IP8660M Base

Repeater

The Multi-Cell DECT system is available for use in Europe, the Middle East, and Asia.

System Requirements

MiVoice Connect runs on a 64-bit operating system. For detailed system requirements, see the Connect Software Build Notice.

Installation Considerations for MiVoice Connect

This section provides information about installation and migration considerations for the MiVoice Connect system software.

Complete installation instructions for Connect are provided in the MiVoice Connect Planning and Installation Guide.

Supported Migration Paths

MiVoice Connect supports the server upgrade path for ST14 or 14.x (all builds).

See the MiVoice Connect Migration Notes for complete instructions.

MiVoice Connect runs on a 64-bit operating system. If you are currently running ST14 or 14.x on a 32-bit operating system, you must first migrate to a 64-bit operating system before migrating to MiVoice Connect. For instructions, see the MiVoice Connect Planning and Installation Guide.

Lock-step Migration of All Components

If you are migrating to Connect from ST14.2, all components (core PBX, servers, switches, phones, clients, Contact Center, and Mobility) must be upgraded during the same maintenance window.

Before starting the migration, back up your system and archive the pre-migration software.

For complete instructions, see the MiVoice Connect Migration Notes.

Changes to Microsoft Upgrade Requirements

Recent changes in Microsoft security certificates require that all software released after December 31, 2015, be signed using SHA-256. As a result, customers running or installing Connect on Microsoft Server OS 2008 R2 or the Connect client on Windows 7 must install all recommended Microsoft software updates prior to installation or upgrade.

Microsoft is no longer supporting the SHA-1 hashing algorithm for the Microsoft root certificate program. The SHA-256 hashing algorithm is now required for Windows to verify signed code that has been timestamped after Dec 31, 2015. This Microsoft requirement means that any application code signed using SHA-1 is now blocked or disabled by the Windows operating system.

Connect software is signed using SHA-256 to comply with and operate properly in the Windows environment. While SHA-256 is natively supported by both Microsoft Server 2012 (and above) and Microsoft Windows 8 (and above), SHA-256 is not natively supported by older Windows operating systems such as Microsoft Server 2008 R2 or Microsoft Windows 7.

If your installation runs on Microsoft Server 2008 R2, check for updates and install all the recommended Microsoft updates that have been tested and certified in the Build Notes.

Customers who have automatic updates enabled on Microsoft Windows 7 workstations that are configured to check online for updates from Microsoft Update typically do not need to take any action because the security updates are downloaded and installed automatically. Customers who have not enabled automatic updates need to check for updates and install all the recommended Microsoft updates that have been tested and certified in the Build Notes.

Certificates

For Connect, encryption is provided for all end-user communication, including all protocols to and from the 400-series phones (with the exception of a few downloaded configuration files), and all protocols to and from the Connect client.

To ensure secure (HTTPS) client access and avoid warning messages, you must install a custom certificate purchased from a public certificate vendor. This is the only method for ensuring that the Connect client is secure. The Connect client falls back to HTTP if certificates are not installed to enable HTTPS. Connecting securely requires trusted certificates to be deployed on all platforms where the client connects. If ensuring secure client access is not a requirement, you can opt to use the default certificates signed by the UC Certificate Authority that are created during installation.

To install certificates, you use the Certificates tab on the Platform Equipment page in Connect Director.

For more information about security in Connect, see the “Security” chapter of the MiVoice Connect System Administration Guide.

Offline Migration of the Call Detail Records (CDR) Database

The Connect installer launches an offline CDR migration process that saves the existing CDR database in the background while Connect is running and storing the current CDR. Once you begin the installation and the offline CDR migration is started, you will not be able to run reports against the old CDR that is being migrated, but you will be able to run reports against the new CDR that is built while the Connect PBX is running.

To view the status of the offline CDR, launch Connect Director and navigate to Maintenance > Status > Servers. Select the Headquarters server, and view the CDR Migration status on the Status tab in the Status section.

Installation Considerations for Connect for iPhone, for iPad, for Android, and for Apple Watch

For installation information about the product previously known as Mobility, see the user guides for Connect <for Platform/Device>.

Installing and Using the Connect Client

This section provides the basic information you need to get up and running with the new Connect client. For more details, see the Connect Client User Guide and the Connect Client Quick Reference Guide.

Prerequisites for Installing the Connect Client

Before installing the Connect client, ensure that the following software requirements are fulfilled.

Software Requirements

Before installing the Connect client, ensure that your PC is configured with the following software. You must also uninstall Communicator if you already have Communicator installed on your system.

Operating Systems

Table 1 lists the versions of operating systems that support the Connect client.

Supported Servers

Microsoft Exchange 2010

Supported Browsers

For Microsoft Windows:

Chrome 53.0.2785.116 and 54.0.2840.98

Internet Explorer 10 and 11

Firefox 49.0.1 and 50

Edge 25.10586.0 and 38.14393.0.0

For Macintosh OS X:

Chrome 54.0.2840.98

Firefox 49.0.1 and 50

Safari 9.0 and 10.0.1

Table 1: Client Operating System Requirements

Type of PC Supported OS

Windows Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows 8.1

Microsoft Windows 10

Macintosh Apple OS X 10.9

Apple OS X 10.10

Apple OS X 10.11

Installing the Connect Client

The Connect client can be installed on either Windows OS or Apple OS X. You download the installation software from a provided link, as described in the following procedures.

Installing the Connect Client on Windows OS

To install and launch the Connect client on Windows OS, follow the steps described in this section.

1. Open the e-mail notification from the administrator describing the instructions for installing the Connect client.

2. Click the provided link to initiate the Connect client installation.

The Connect client Install page is displayed.

3. After reviewing the information on this page, click the Click Here to Install the Connect client link.

The page detects the OS and launches the appropriate installer for Windows OS. The InstallShield Wizard downloads and unpacks the installation files (showing the progress of the download), and launches the Windows Installer.

The Welcome to the InstallShield Wizard for Connect client screen is displayed.

4. To proceed with the installation, click Next.

The License Agreement screen is displayed.

5. If you agree to the license terms, select I accept the terms in the license agreement, and click Next. You cannot proceed with the installation if you do not select this option.

The Destination Folder screen is displayed.

6. Do one of the following:

To install the Connect client to a different folder, click Change and select the folder.

To install the Connect client in the selected folder, click Next.

The Ready to Install the Program screen is displayed.

7. Click Install to start the installation.

The Installing Connect client screen showing the installation progress is displayed.

If the installation is successful, the InstallShield Wizard Completed screen is displayed.

8. Click Finish.

The Connect client is listed as a program on the start menu of your Windows OS.

Administrative rights on the system are required to install Connect client for Windows.

9. Click the Connect client icon on the start menu.

The Connect client launches on your Windows OS.

Installing the Connect Client on Apple OS X

To install and launch the Connect client on Apple OS X, follow the steps described in this section.

1. Open the e-mail notification from the system administrator describing the instructions for installing the Connect client.

2. Click the provided link to initiate the Connect client installation.

The installation file is downloaded to the default downloads folder on your computer.

3. Double-click the installation file.

The Mitel screen is displayed.

4. Click Finder > Applications.

5. Drag the Connect client icon to the Applications folder and double-click the icon.

The Connect client is successfully launched on OS X.

Signing in to the Connect Client

You can sign into the Connect client in two ways:

Signing in with Windows Credentials on page 27

Signing in with Mitel User Credentials on page 28

Signing in with Windows Credentials

You can sign in to the Connect client using your Windows credentials in two ways:

Signing in with Single Sign On (SSO) Windows Credentials on page 27

Signing in with non-SSO Windows Credentials on page 28

Signing in with Single Sign On (SSO) Windows Credentials

1. Double-click the Connect client icon to launch the client.

The Mitel login screen is displayed. The login screen contains the following fields:

Email or Username

Password

Domain

2. Type your email address or username and password in the respective fields.

3. If you do not see the Domain field, click the +Show Advanced field.

4. Enter the fully qualified domain name (FQDN) in the Server field.

Contact your System Administrator if you do not know your server and domain names.

5. Click Log In.

The Connect client is launched with your Windows credentials.

Signing in with non-SSO Windows Credentials

The Mitel login screen is displayed.

2. Type your email address or username and password in the respective fields.

You can select the Save Password option if you want the client to remember your credentials on your next login.

3. Enter your domain name in the Domain field.

4. If prompted, enter the fully qualified domain name (FQDN) in the Server field.

5. Click Log In.

The Connect client is launched with your Windows credentials.

Signing in with Mitel User Credentials

The Mitel login screen is displayed.

2. Type your email address and password in the respective fields.

You can select the Save Password option if you want the client to remember your credentials on your next login.

3. If prompted, enter the fully qualified domain name (FQDN) in the Server field.

4. Click Log In.

The Connect client is launched with your Mitel user credentials.

Signing out of the Connect Client

To ensure that your account is secure, we recommend that you sign out of the Connect client using the following steps:

1. Click your name at the top on the dashboard.

2. Click Log Out at the bottom of the second pane.

The Connect client login screen is displayed, which indicates that you have successfully signed out of the client.

Deployment Tips for Administrators

This section describes important tips for installing and using MiVoice Connect.

MiVoice Connect System

Previous Customizations to CDR Database Not Supported

If you customized the Call Detail Record database in your ST14.x system by modifying the schema or data, these customizations are not carried over when the CDR database is upgraded for Connect.

If your ST14.x system has custom views of the Call Detail Record database, these views are not retained after migration to Connect. You must recreate these custom views for the CDR database in Connect.

For details, see the MiVoice Connect Migration Notes.

Registration of 400-Series IP Phones

If your MiVoice Connect installation uses DHCP for phone settings and you do not set DHCP option 156 or option 66 values, by default the phone tries to connect to a MiCloud Connect system. When this happens, the phone displays a window prompting you to enter “MiCloud Connect credentials”. To direct the phones to register with your installation’s configuration server, use the phone setup process (MUTE + 73887#) to specify your configuration server. For details, see the MiVoice Connect Maintenance Guide.

Call Handling Modes Are Now Called Availability States

In Connect Director and the Connect client, call handling modes are now called availability states. The following availability states are supported:

Available

In a meeting

Out of Office

Vacation

Custom

Do not disturb

Limitations

When you downgrade the current Connect PBX version to the previous version, LDVS requires a force update.

To update LDVS, do one of the following:

Using Command Prompt

1. Log onto LDVS as an administrator.

2. On LDVS, run the following command:

upgrade –v 3

Using Connect Director

1. Navigate to Status and Maintenance > Appliances.

2. Select the LDVS that you want to update.

3. From the first Command drop-down list, select Update Firmware and from the second drop-down list, select Force Appliance Update, and then click APPLY.

Reference Documentation

For details on the upgrade and migration information, software and firmware versions, and known issues, see the Connect Build Notice.

MiVoice Connect - Mitel | OneView Home

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