Post on 13-May-2023
ABSTRACT
This project deals with “Hotel front office
management information system” it deal with the
system of all the management and information needs of
the different section of a hotel. Most time, the
hotel I runs into problem of getting necessary
information in the sections of registration of guest,
guest booking and reservation, check in and check out
process of a guest, and other section of the hotel
which the accounts and security section.
This study led to the development of “Hotel- Mis
package” which will help a long way in reducing the
problem encountered by the Entire management and
staff of the hotel. The power of the package is also
see in the area where time is of great importance.
This package will help immensely in eliminating
wasted time in the operation of the hotel service
there by enhancing effective customer services.
ORGANIZATION OF THE WORK
Chapter one of this project explains what the project
is all about. It deal with the aims and objective of
the project the statement of the problems, the
importance of the study, limitations of the study and
other information are included in this chapter.
Chapter two detail fully the literature review of
this project it gives adequate information on hotel
and its activities. More light is shed on the
project.
Chapter three highlights the existing system and it
objectivities. The input, process and output
analysis is also highlighted. The problem of the
existing system is also mentioned in this chapter.
Chapter four details the design of the new system the
necessary software and hardware requirement for
implements of new system are mentioned here. The
input and output specification and their design file
system are show system and program flow chart are
drawn here.
Chapter five, program is written and tested and was
found suitable for the new system.
Chapter six deals with the documentation.
Chapter seven details the outcome of the study. The
project id recommended to various filed.
TABLE OF CONTENT
Cover page
Title page
Certification
Dedication
Acknowledgement
Abstract
Organization of the work
Table of contents
1.0 CHAPTER ONE
INTRODUCTION
1.1 Statement of the problem
1.2 Purpose of the study
1.3 Aims and objectives
1.4 Scope or delimitation
1.5 Limitation
1.6 Assumption
1.7 Definition of terms
2.0 CHAPTER TWO:
LITERATURE REVIEW
3.0 CHAPTER THREE:
DESCRIPTION AND ANALYSIS
3.1 Fact finding method used
3.2 Objective of the existing system
3.3 Input, process, output analysis
3.4 Information flow diagram
3.5 Problems of the existing system
3.6 Justification for the new system
4.0 CHAPTER FOUR:
DESIGN OF THE NEW SYSTEM
4.1 Output specification and design
4.2 Input specification and design
4.3 File design
4.4 System flow chart
4.5 Procedure chart
4.6 System requirement
5.0 CHAPTER FIVE
IMPLEMENTATION
5.1 Program design
5.2 Program flowchart
5.3 Source program
5.4 Test run
6.0 CHAPTER SIX
DOCUMENTATION
7.0 CHAPTER SEVEN
RECOMMENDATION AND CONCLUSION
7.1 References
CHAPTER ONE
INTRODUCTION
The hotel front office management information system
is the control center for the property and workers at
the supervisory level and above must be well trained
and motivated in order to achieve business objectives
of high yield, high occupancy rates and above all top
quality service. in hotel front office management
hotel general manager are required to meet the
challenges of day to day operation while practicing
solid future planning and controlling skills.
The technological advantages today’s hotel managers
have at their disposal and the challenges of living,
training, scheduling and empowering workers to
achieve to quality result.
The top quality hotel in Nigeria is owned by
government, other smaller hotels owned by individual
do not keep to the standard for hotel operations.
This because the only reason for the setting up of a
hotel is to maximize profit. They do not take into
account the welfare and condition of their customer.
This result in many of the customers not being
satisfied after their stay in these hotel due to poor
management and time wasting in the flow of
information with and outside the hotel environment.
Using zodiac hotel lit examing the effect of
computerization of hotel front office management
information system in our hotels.
Zodiac hotel ltd is one of the well know hotel in
Enugu and it is a private limited company. It is
located at 5/7 rangers Avenue, Enugu.
It was established in 1979 by late honorable MR.P.N.
Okeke. The administration of zodiac hotel is as
follows:
Executive director, board of directors, managing
director, head of department/supervisors and staff.
Make up the firm are Admin. Dept., account dept.,
reception, cash office, business center telephone
exchange, restaurant, bar house keeping laundry,
gardeners, reception waiters, store dept, driver
section, kitchen dept, car hire section and security
dept.
1.1 STATEMENT OF PROBLEM
The present system of hotel front office management
information system in Nigeria has a lot of problem
which are mentioned below.
SPEED OF OPERATION:
Speed of operation is a measure of the time lapse
from when a process starts to workers to when it end.
Since the present system is manually operated, there
is tendency for the workers of checking-in a guest,
issuing of receipts checking-out a guest can take the
receptionist (front officer) hour to finish.
ACCURACY
In term of accuracy, the system is relatively slow
and since it is dependent to human effort, so
inevitable, it is also prone to human errors and
omission. Example the issuing of receipts, most of
the time is not accurate. The bills prepared are
sometime over charged or undercharge and this can be
very embarrassing to both guest and the management.
The overcharging or under charging could be due to
the receptionist’s carelessness or the inefficiency
of the part of the account section.
DOCUMENT INTEGRITY
This is viewed in the context of the safety,
invalidity of the records in the document files used
in the report generation. In terms of safety, the
nature of the system (manual) makes it vulnerable to
left, fire or accidental destruction. This makes the
system unsafe as the time needed to replace lost data
or files in enormously large
COST:
This is the greatest problem of the hotel. The hotel
tends to loose a lot of money running the hotel
manually.
TIME:
Going by the present system of operation time is
consumed in the handling of operation and management
of information in the hotel.
These problem and many other not listed above due
limitations, form the basis of this write-up
1.2 PURPOSE OF STUDY
This study is designed to help the hotel front office
to handle the flow and use of information in the
hotel operation effectively. This study also tries
to give an in dept looking in the easiest and most
effective way for the growth and development of hotel
industry in the country.
Finally, the study will help new investors in the
hotel industry to make the right decision and steps
needed to start up a hotel.
1.3 AIMS AND OBJECTIVE OF THE STUDY
The objectives of the study are as follows:
1. To provide better service for the various
guests either permanent, temporary or causal
guest that comes to lodge or stay in the
hotel.
2. To produce a system where information and
output report will be produced much faster,
more accurately and more detailed to
management and guest of hotel.
3. To keep records that are compact, integrated
and updated.
1.4 SCOPE OF THE STUDY
This study is armed at finding out how effective
the computerization of a hotel front office
management information system will improve the
operation of the hotel system in small hotels.
However, out of the several departments that makes
up the hotel. This research project is restricted
to only one section reception (front office)
section
1.5 LIMITATION
The following constraints were faced by the
researcher and limited the effort in the developing
of a comprehensive package needed in a hotel
industry.
1.TIME: This project work has one semester time
limit. It would have been desirable for a
longer period of time for the development of a
package for the hotel
2.INFORMATION: For some security reason,
access to some vital information were derived by
the management of the zodiac hotel ltd
1.6 ASSUMPTION
Due to insufficient information, I assumed the
following:
1.The records of the information, about the guest
has not be computerized.
2.The people that are going to use the software
computer literate
1.7 DEFINTION OF TERMS
1.GUEST: This guest are used in the contest of
the work refers to individual, companies or
corporate bodies who spends some time in the hotel
either as permanent, temporary or casual guest
2.RECEIPTS: This is a place of paper which
contains the description of expenditure and amount
paid for a service by the guest and also include is
the name and address of guest.
SYSTEM FILE
1.ARRIVAL FILE: This is master file consisting
of the guest name, companies name and address,
state, country, nationality, profession etc.
which also include the mode of payment to be
used by the guest.
2.MENU FILE: This is a transaction file used in
the new system. It consists of the descriptions
of food, the price of the good and the menu code
3.REST FILE: This is also a transaction file
that consist information bill, the about
restaurant bill, the room price reference
number, dates etc.
CHAPTER TWO
2.0 LITERATURE REVIEW
Despite the electronic revolution in data
processing activities cutting across every aspect
of human life, the hotel management information
system has not been affected by this revolution.
This, the are just few documented work with
mechanics for systematic collection, processing,
storage and retrieval of data pertaining to the
hotel industry. Data processing is by for the
largest single file of application in the computer
world it involves information from one file to
another with perhaps some simple method or the way.
In reservation department/operations, S. Meldick
former professor and head of department of hotel,
catering and tourism management of the university
of surrey in his book titled “idea on catering and
hotel management” 1972, stated that is has been
estimated that in 1937 about 15 million people of
about one third of the British population, took
some holiday from home. In the 19505 the number
increased from about 23 to about 60 percent of the
population and a growing number of holiday were
taken abroad, therefore necessitating the need for
them to be in hotels. Also gray/liogoroi (1988)
said that the used of computer in reservation
unit/operation permit the hotel to use the
computerized system not only to handle these
reservation originating through the system but to
store and control the complete reservation status
of the hotel.
Furthermore, the stressed that reservation received
at the hotel directly are enter into the computer
by the hotel receptionist (front office)/worker.
This means that at any point in times hotel can
obtain front the computer information needed of
each and every.
Similarly the actual inventory of rooms available
can be set up in the computer as reservation are
received it is entered. The computer will match
them against the inventory this preventing over-
booking and produce upon request the complete
reservation status at any particular period of
time. The can be classified as one of the
sophisticated reservation system which is imparted
the current world of hotel management system.
Sudhir Andrews (1985) in his book “Ho- use keeping
management” testified that coordination with the
front office is one of the critical features of
house- keeping operations. As soon as there are
guest departures, the front office rings the house
keeping desk and reports the room numbers of rooms
that has been vacated so that house-keeping can
take them over to clean, the prepare for sale.
Once a room is cleaned, the house keeping
supervisor rings the front office directly or
through the house keeping desk and hands over the
room to front office for allocation.
Room research by housekeeping for cleaning are
called “departure room” while cleaned rooms handed
over to the front office are “clear rooms”. The
precision with which the above duty is due enable
the front office to have rooms to allocate to a
waiting customer. This is especially critical in
hotels with high occupancies. In other words,
hotels with high occupancies requires an automated
system that gives instant information on room
status.
During the feasibility study of this work, I found
out that management knows that computers can make
many financial statement report, and statistics
readily available and secondly produce them
periodically, but due to the high cost of
installing a computer system they failed to
recognized and appreciate its usefulness.
Glyemery (1990) in her writing, comments that file
updating is probably the most important job in
commercial data processing. Manual data processing
involves the entry of data into looks calculation
of mathematical problem and data validation by
hand, usually at a slow pace. However, the
introduction of use of computer has increased the
speed greatly.
Yin Panny (1989) stressed that white trying to
computer your industry, emphasis should be laid on
file updating while involves changing the actual
value in one or more fields of records, inserting a
new record or deleting an old one.
In accounting, he stressed that computers to
computer cash discounts where allowed, print and
sign the checks owed to the creditors and
distribute the expenses to designated sub-
classification in each department, accumulate the
month to month total for the profit and loss
statement and could even check the extension on
each invoice. In short, a computer can only
substantially reduce the work load in the
accounting department, freeing the remaining
employers to better check and control expenses.
Other advantages of Susan Woolsigge (1993) include
providing output to user at the required time and
ensuring greater accuracy of processed information
because computer do not become distracted unlike
human beings. According to her, data processing
was once concerned principally with operations
aspect of a business it has now been developed into
a full integrated system which provides the kind of
information needed at management even not only to
assist in decision making.
Today, most commercial business employ computer for
such task like the calculation of payroll, general
record keeping, printing of invoice and even book
keeping.
This project focuses on the use of computer in
hotel front office management information system
but this hotel industry according to gray lingori
was and still behind many other business field in
its use application are mainly confined to account
functions. Even with the introductions and growing
use of mini computers, the increase in the number
of outside data processing service bureaus and
development by many computers companies are
tailored exclusively for this industry, most hotel
managers believe that computer management system is
still many years away.
I will say at this print that although
computerization of system is better than manual
system, it does not really change the principles by
which the hotel I management and operations are
been done but only enhances the mode operation and
information management in a faster rate.
CHAPTER THREE
3.0 DESCRIPTION AND ANALYSIS OF THE EXISTING SYSTEM
When there is a need for a change re-organization in
a system, it will usually result in for system
analysis and design. The overall emphasis is to
uncover some of the inherent problem and limitation
of the existing system and to determine the extent to
which the exiting system is achieving the
organizational goals and objectives.
3.1 FACT FINDING METHOD USED
Collection of fact is the major medicine to any
research work. The significance of the fact finding
is sort-out the application and implication of the
existing and the proposed system to the management.
Therefore at this stages the techniques applied in
fact finding are described below:
PERSONAL INTERVIEW: This is the act of obtaining
information by means of oral communication or
conversion with person or group of persons
correspondent.
The method used in collecting the information needed
is question and answer interviews held with the
manager and the front office (Receptionist) of the
manager were not helpful in giving out the necessary
information on the operation of the existing system.
Again entry shoots receipts were also given out as
the interviewed sections processed which help a lot
in knowing the actual operation and lapse of the
existing system. In all the responses gathered from
reception are kept on top secrecy to protect the
image of some of their customers and also of the
hotel operation.
RESEARCH WORK: For any work could be successfully
fulfilled, a research topic embarked. It was based
on past document.
This method serves as secondary source information
which act as additive information to the primary
source. These information pave way for the
researches to understand or know a little about the
project topic.
3.2 ORGANIZATION STRUCTURE OF ZODIAC HOTEL LTD.
The zodiac hotel ltd, Enugu is made of fifty (50)
staff which are divided into permanent staff and
causal staff operating six departments which make up
hotel.
1. Accounts & Administration
2. Reception.
3. Restaurant.
4. Laundry
5. Store & Kitchen and other small department
such as.
i. Business center
ii. Telephone exchange
iii.Swimming pool
iv. Security public relation &technical
department.
The Zodiac Hotels has an accommodation of self
contained rooms and their associated rates
Types of room Rate (In Naira)
Royal suite #10,500.00
Executive suite 7,500.00
Double room 4,00.00
Cabana single room 4,100.00
Single room 3,900.00
It also contains a restaurant room that can contain
more than ten (10) at one sitting, a lobby where
guest can sit and relax or receive visitors. It also
has 24-hour room service operation. The hotel had
constant water supply due to the fact that there is
an overhead tank as well as pipe borne water in the
hotel premises
The hotel has a 200KVA sound proof stand by generator
that ensures that there is always 24 hours constant
light. Every rooms in the hotel has a full air
conditioners system and the floor is rugged with a
television set attached to each. Each has a reading
table, a adjoining bathrooms with a water heater
attached to it and each of the corridors located in
the hotel has a fire extinguisher for security
purpose in case of fire out break.
OBJECTIVES OF THE EXISTING SYSTEM
A study of ZODIAC HOTEL LTD was undertaken and it was
observed that the main objective of the system was
aimed at giving the customers the maximum
satisfaction and attract the attention of the other
intending customers.
Form its study, it was observed that the operation
carried out in the hotel was done manually by its
attendants. Problem area idea identified includes
the registration of hotel guest when they arrive that
is the process of allocation of table and finally
the point at which guest who are checking out want to
get information on their outstanding bills due to
them.
3.2 INPUT PROCESS AND OUTPUT ANALYSIS
The input, process and output analysis of the study
deals with the information or data that serves as the
system, the manipulation performed on the
data/information imputes as the process and the
corresponding result of the manipulation as its
output.
RECEPTION SECTION: This section encounters a lot
of problem in its input process. When a guest comes
to the hotel to book for a reservation, or inquire of
the nature of the rooms in the hotel. The
receptionist at this point cheacks the room and type
available and will dully inform the guest.
He will inquire from the guest whether he/she wants
the room reserved or would like to enter into any of
the vacant rooms immediately. On the other hand, if
there is no room vacant, the receptionist apologies
to the customer and tell him/her her to check another
place or as well make arrangement to reserve a room
when one of guest leaves.
If the guest is staying ,he/she is given a room
reservation form to fill (see fig1) which contains
the type of room, the name of the guest, data of
arrival and departure and the name of attendant and
also the address of the guest which is signed by the
receptionist.
Finally on the department from the hotel, the guest
bills is presented to the guest showing every detail
of the spending. It also shoe the previous deposit
and data of arrival and departure from the hotel (see
fig 2)
3.3 INFORMATION FLOW DIAGRAM
Information flow are passed from top to bottom of the
hotel starting with the senior management down to the
various sections that make up hotel. The diagram is
illustrated blow:
INFORMATION LOW CHART
CUSTOMER
REGISTRATION FORM
RECEPTIONIST
REGISTRATION FORMHOUSE KEEPRE
BANQUETTE OFFICE
BILL ACCOUNTANT
BILL
CASHIER RECEIPT
3.4 PROBLEM OF THE EXISTING SYSTEM
The existing system of operating the hotel has a lot
of problem which leads to justification of the new
system. Some pf these problems are highlighted as
follows:
TIME CONSUMING
Due to the fact that all operation performed in the
hotel are done manually, it consumers a lot of time
and in the long run, the hotel always end up with
frustrated and angry guest because of the valuable
time in doing one thing or the other. In the process
of checking in a guest, the guest would wait up to 30
minutes before she/he is being checked in and the
same process occurs in issuing out final bills.
LARGE STAFF
The hotel also waste a lot of money paying their
staff due to the fact that they employ a lot of staff
that perform very many tasks in each department. This
leads to waste of the hotel financial resources
because these staff could by eliminated by employing
one staff to carry out the function of the other
staff easily when there is the presence of computer
science.
BULKY NATURE OF FILE
A lot of files are kept for record purpose and in
locating a particular guest file can be very bother
some and cumbersome.
By the time the receptionist goes over the whole file
and finally locates the required files and finally
locates the required files she/he must have spent a
lot of time and office hours in doing so.
FRAUD
The hotel loses a lot of money due to the fact the
receptionist, most of the time issues out inaccurate
bills.
The hotel has sacked quite a number of their staff
because of their dishonesty. This could have
prevented with the installation of a computer system.
3.5 JUSTIFICATION OF THE NEW SYSTEM
Having mentioned the problem above, the introduction
of an automated system is suggested.
This will eliminate these and errors discovered in
the existing mode of operation with such a system the
problem of time wasting, over staffing fraud and the
rest will be thing of the past. The operations will
then be performed with efficiency, speed and
increased productivity with little or no extra cost
incurred.
CHAPTER FOUR
4.0 DESIGN OF THE NEW SYSTEM
Design is the first step in the development phase for
any engineered produce or system. It may be define
as “the process of a playing various techniques and
principle for the purpose of defining a device or a
system in sufficient detail to permit its physical
realization”
The hotel management information (Hotel MI) are been
designed as on- line as well as real time use
friendly system designed will be able to carry out
the information needs of the case study as well as
any other moderately large hotel setup anywhere.
Before going ahead to study this proposed system let
us know what is read time and one-line processing
system means.
REAL TIME
This is on-line processing method whereby data is
processed so quickly that the result of the
processing are available to influence the activity
taking place.
ON-LINE
This is a processing whereby the source data from the
user can be transmitted to the central processing
unit via a data link or whereby all data required for
processing job can be obtained source connected to
the central processing unit directly or through a
communication link.
Insight of expression for new system to be designed,
there are some consideration `which we need to stick
to grass-root of the new system.
THEY ARE:
1. The specification (output &input)
2. The file designs for the system
3. The procedure and system flowchart
4. The requirement for the new system.
4.1 OUT SPECIFICATION AND DESIGN
This output specification deals with the output forms
of the new system been designed has three output form
which include the registration form, restaurant bill
and the guest bill forms.
REGISTRATION FORM
NAME: --------------------------------------------
-
REF NO:
---------------------------------------------
CUSTYPE: --------------------------------------------
--
ARR.DATE: ---------------------------------------
MODE OF PAYMENT: --------------------------------
AMOUNT DEPOSITED:------------------------
BALANCE OF PAYMENT: ------------------------
DEPATURE TIME: --------------------------------
RESTAURANT FORM
TABLE NO: ----------------------------------------
MENU: --------------------------------------------
-----
CODE: --------------------------------------------
------
PRICE: -----------------------------BILL NO:
-------------------
DATE: ----------------------------WAIRESS/WAITER
NO ------------
BILL FORM
NAME: -------------------------------------REF NO:
-----------------
ADDRESS: ----------------------------------------
DATEARRIVAL: ----------------------------------------
-
DATEOF DEPARTURE:---------------------------
CHARGES
FOOD: --------------------------------------------
-
DRINK: --------------------------------------------
---
LAUNDRY: -----------------------------------------
SERVICE CHARGE: ------------------------------------
TOTAL: --------------------------------------------
----------
DEPOSITS
INITIAN DEPOSIT:
----------------------------------------------
ADDITIONAL DEPOSIT:
------------------------------------------
BALANCE: --------------------------------------------
----------------------
4.2 INPUT SPECIFICATION AND DESIGN
As with the output specification, the input
specification specifies the input to the proposed
system which will include reception input design and
restaurant input design.
RECEPTION INPUT DESIGN
PARTICULARS DESCRITION
REFERENCE:
ROOM NO:
NAME:
ADDRESS:
CUSTOMER TYPE:
ARRVIAL DATE:
CAR NO: (IF ANY)
AMOUNT
DEPOSITED:
PAYMENT MODE:
RESTAURANT INPUT DESIGN
PARTICULAR: DESCRIPTION
TABLE NO:
MENU CODE:
SELLING PRICE:
BILL NO:
DATA:
WAITRESS/WAITER NO:
4.3 FILE DESIGN
The files used in the new system are made up of the
master file transaction file. The transaction file
at any instance hold the current data of a customer
the hotel. It is updated, store in the master file.
The master file updated immediately any customer
comes to the hotel and leave the hotel with this
there is a regular information of transaction in the
hotel
The file is designed in form specifying the different
field of each file.
FIELD NAME FIELD LENGTH FIELD TYPE
NAME CHARACTER
REF NO: CHARACTER
ARR.DATE NUMERIC
ADDRESS CHARACTER
CUSTYPE NUMERIC
MODE OF
PAYMENT
NUMERIC
AMOUNT
DEPOSITED
NUMERIC
BALANCE
PAYMENT
NUMERIC
4.4PROCEDURE CHART
START
CUSTOMER
APPLICATION FOR RESEARVATION
REQUIREMENTS
NO SATISFIED
?
RESERVE ROOM
Y
STOP
Procedure chart which shows the various steps applied
during the design and implementation of a software.
In the case of this project topic it started from
accepting data through information matton display.
4.7 SYSTEM REQUIREMENT
The new system design require some basic component
both in hardware and software which must be met to
the fully operational and effective. These
requirement will be categorized in the following
headings.
HARD WARE REQUIREMENT
4.5 SYSTEM FLOWCHART
DATA AND AMENDMENTS
INPUT FROM KEYBOARD 1/0 DEVICES
VALIDATION
CREATE TRANSACTION FILE
RECEPTION RESTAURANT ACCOUNT QUITS
VALID TRANSACTION FILES
UPDATE REPORTS AND DISPLAY
STORE IN MASTER FILE
PROMPTS FROM USERS
INVALID ENTRIES
System flow chart shows the graphical representation
using standard notation to depict the flow of data
from the beginning of a process through the various
process involved before the desired output.
This has to do with the basic hardware needed by the
new system for optimum performance. Any system the
design will operate in will have the following:
REQUIREMENT
1. Main process - Intel 80486, Pentium 11 and
above which are
200 compliant
2. Main memory - memory capacity of at least 4
megabytes of
RAM
3. Monitor - This program requires a
coloured monitor
(EGA/VGA monitors)
4. Hard disk space - The hard disk must have at
500 megabyte disk
space.
5. Floppy Drive - A3.5 in drive is required for
installation
6. Input device - Laser or line printer with
auto paper feed or manual.
SOFTWARE REQUIREMENT
The requirement for the software are:
1. The operating system should have a windows
operating system
2. The system should be able to read from the
floppy drive in order to aid installation or
running of the package
3. There should be QBASIC interpreter/ compiler
in the system residence
CHPTER FIVE
5.0 IMPLEMENTATION
In implementing the new system, factors are been
considered before the final implementation process.
The factors include the testing the new system, the
conversion method and the personnel involvement in
the design and implementation stage.
TESTING
The new system had to under go certain test some
established facts and data to actualized the expected
result of the system.
If the result achieved when compared with the
existing result, them the new system has actually
achieved the expected goal and objectives of design.
CONVERSION
After testing of the new system the next thing been
considered was the method of implementation of the
new system into the organization or the hotel in
order not to disrupts operations of the system the
system. The system that was designed was introduced
using the palled approach. This approach is been do
using the new system and the existing system hand in
hand. This approach will help the old system to
adapt very well to new system.
PERSONNEL INVOLVEMENT
The human factor in implantation is another important
factor in the design of the new system. this area
concerns of the personnel that will handle the new
system.
The new system is going to be handled by one expert
with vast knowledge in computer programming who will
help in the training and enlightenment of the
management about the abilities of the package.
Also some staff of the hotel will be trained on how
to use the automated system effectively.
5.1 PROGRAM DESIGN
The program design tools used here are the program flowchart.
5.2 PROGRAM LOW CHART
STRAT
DISPLAY MENU
INPUT SELECTION
=1
=2
=3
=4
STOP NN
Y REPORTS
Y SERVICE
NEXIT
RECEPTION
Y
FLOWCHART 2
SERVICE
DISPLAY SERVICE MENU
=2.1
EXIT
INPUT SELECTION
=2.2
ENTER
=2.3Y LAUNDRYY
DRINKY
Y FOOD
INPUT CUSTOMER FILE
VALID?
WAITE CUSTOMER RECORD
ANOTHER CUSTOMER ?
CLOSE CUSTOMER FILE
EXIT
CLOSE CUSTOMER FILE
FLOW CHART 1.2
RECEPTION CHECK-OUTENTER
INPUT CUSTOMER FILE
VALID?
READ CUSTOMER RECORD
ANOTHER?
WRITE CUSTOMER RECORD
OPEN CUSTOMER FILE
INPUT CHECK OUT DATA
Y
N
FLOW CHART 2.1,2.2,2.3
SERVICE ENTRYCLOSE FILE
N
ENTER
OPEN SERVICE FILE
OPEN SERVICE FILE
INPUT CUSTOMER NO
READ CUSTOMER RECORD
INPUT SERVICE TYPE
INPUT DESCRIPTION
INPUT SERVICE CHARGE/COST
EXIT
FLOW CHART 3.1
CUSTOMER INFORMATION REPORT
WRITE SERVICE RECORDMORE ?
CLOSE FILE
Y
ENTER
OPEN CUSTOMER FILE
OPEN DEPOSITE FILE
READ CUSTOMER RECORD
STORE CUETOMER NO TO N
READ SERVICE RECORD
EXIT
FLOW CHART3.2
BILL
ENTER
OPEN CUSTOMER FILE
OPEN SERVICE FILE
INPUT CUSTOMER NO.N
VALID?
READ CUSTOMER RECORD
READ SERVICE RECORD
CUSTOMER NO=N
CLOSE FILEEXIT
5.3 SOURCE PROGRAM
5.4 TEST RUN
The test run will be done using some test data
typical of small hotel input.
TEST DATA
CHECH IN
CUSTOMERNAME:
CUSTOMER NO:
ADDRESS:
ROOM NO:
DATA CHECKED IN:
DEPOSIT:
CHECH OUT
CUSTOMER NO:
CHAPTER SIX
5.0 DOCUMENTATION
This area will focus on the description of the form
and contents of the program which will be required or
requested by the user of the program or by experts
who want to modify the program format or structure.
USER GUIDE OR DOCUMENTATION
There are two options of using or running the
program. These options are:
1. Form the floppy drive
2. Installed and from the hard disk drive
In either case the file is executed whether from
the Qbasic environment or new window program folder.
The filed of the program was complied to run as an
executable file in any window operating system.
To run the program from drive A
Insert the diskette containing the program
into the floppy drive
Click on start menu from window environment
and click run a.
A list of flies will appear on the screen
(these files make up the enter program)
Select Hot Mis exe to start of the program and
click OK
To install and run the program in the system the
following instructions are to be follows:
Start your windows in the usual manner.
Insert the installation diskette in the floppy
drive.
Form the C: Prompt or windows explores, enter
this command copy A: * * C:/Hotel
Now go into the hotel subdirectory by entering
this command CD/Hotel and enter
You are now ready to use HOTMIS ver.1
To run the HOTMIS ver.1 make sure are in the
hotel subdirectory and enter this command.
HOTMIS.
You are now ready to use the package
PROGRAM DOCUMENTATION
The program was designed to run in modules and forms
with the program statement been store in the modules
and to examine the modules the user at this level
must be well knowledge in the use of Q basic
programming language in order not to change the form
in which the program was written. This level is not
accessible to anybody but experts who know the
opecode can access it
ERROR HANDLING
The system has been designed to be fault tolerant.
In other words, on receiving invalid data, it does
not crash or seize to operate but rather display an
error massage and allows the re-enter his/ her
response.
Again, the program was designed with a help that will
guide the user and the analyst in the use of system,
for operational guide and instructional guide.
CHAPTER SEVEN
6.0 RECOMMENDATION
The goal of data processing whether manual or
automated is to discover and implement a tool that
will dramatically improved the production of the
workers and the quality of work produced if the
managers of zodiac hotel have the goal in mind, then
the application software fashion out by this project
can be defined as an answer to their problem.
This is so because the package will be taken the
advantage of dynamic feature of the system of Q basic
programming language to get ride of the problems
inherent in the manual operations. The design of
the software ensure automatic primary of the input
which help a lot in removing the case of incomplete
data.
Therefore, the overall poor performance of the manual
system have made the designed automated procedure
variable alternative. However despite the overall
benefits to be derived, the developed application
software cannot claim to offer answers to every
aspect of the limitations suffered by the manual
procedure. These are area in which manual operation
are unavoidable cost effective through the automatic
cross over from manual to automated procedure in
monetary terms, the long term benefits to be derived
is nothing to compare to.
For user to accept the package for operational user.
I recommend that the package should under go
acceptance teat for the intending users.
This will involves testing the package with data
developed as part of the testing process, test data
generators can be used to automatically generate a
large number of test data inputs for the package a
better and be able to use them effectively.
7.1 CONCLUSION
This project is a part of indication of usefulness of
computers in all areas of daily life. Although the
level of computerization of hotels is very low in the
country and Africa at large
I do believe that this project we and computer world
as a whole be driving the possibility of this
“imaginary” fact to reality the computerization of
check- in (check out process as will as the final
payment settlement cannot be over emphasized due to
mounting of goods demand for service putting heavy
pressure on gusts houses. To provide greater
efficiency, accuracy and speed in all their
processing operation, good public relations and
improve services to the users, the hotel should
consider the automated system such system can proved
the hotel with levels of detailed and precision of
turning for allocation of rooms.
REFFERENCE
1. S. MELDICK (1972) Idea on Catering and Hotel
Management. Hall Inc.
Surrey
2. GRAY.W& LIGUOR,C.S,(1988) Hotel and Model
Management
Operators Prentice Hall Inc. New
Jersey
3. SOHIR ANDREWS (1989) Hotel House Keeping
Management
4. EMERY, GLYM(1990)Electronic Data, Processing The
Pitman Press
Bath
5. Susan Woolsigge (1993) Computer Aided Data
Processing London