A Report
On
Internship at Global IME Bank Limited(Gyaneshwor Branch)
Submitted to
Pitamber Lamichhane
Faculty of Management
Pokhara University
Submitted by
Sumit Kumar Shah
1
December, 2013
ACKNOWLEDGEMENT
This report has been prepared to fulfill the partial
requirement for the degree, Bachelors of Business
Administration in Banking and Insurance (BBA-BI) 6th
semester of Pokhara University. For this, I would like to
acknowledge the effort of Apex College for offering such a
great program to enhance the research skill and quality of
management education.
Working with this report has been very interesting. I am
forever indebted to all those who gave me valuable
suggestions, stimulating ideas, constructive comments and
encouragements throughout this report writing. First of all,
I am deeply indebted to my supervisor Mrs. Manisha Shah and
Mrs. Rebha K.C for their time and effort in my internship
period at Global IME Bank, Gyaneshwor, and for their
invaluable advice and consultations, during the analysis and
overall processes of writing this report. Their constructive
comments and assistance was vital to how this report looks
today.
2
Special thanks and appreciation goes to my respected sir Mr.
Prabhakar Pokharel, from Customer Service Department.
Without his encouragement and advices, I could not have
performed well at the branch and so does with the report
writing.
Sincere thanks to all staffs and employees of Global IME
Bank, Gyaneshwor branch. Without their coordination, this
report would not have been complete.
Thank you very much to all of you for your kind cooperation,
inspiration and for providing information.
EXECUTIVE SUMMARY
This research study is done with the main purpose of
analyzing closely the first hand experience of my internship
and to forward the gained experience towards the person
eager to know about the internship program as well as its
idea. This report tries to explore the every single aspect
3
of an internship and about the intern. This report will also
give light to the performance of the selected commercial
banks in regards to the selected internship destination.
The report is organized in four parts/chapters, where each
chapter deals with distinct subject matter under one
purpose. The first chapter is about the internship program,
objective of doing the internship as well as the limitations
faced at the place. The chapter two is all about the bank
(Global IME Bank Ltd.) its values, missions along with its
products and services available in the market. After
following chapter two, chapter three deals with the major
internship experience, SWOT analysis of the bank followed by
the branch/department analysis (Gyaneshwor Branch). The
report will end up by a brief summary of the overall report
along with conclusion and some recommended suggestions as a
part of the internship evaluation of the branch.
4
ABBRIVIATIONS
ATM : Automated Teller Machine
BBA-BI : Bachelor in Business Administration for Banking and Insurance
BOD : Board of Directors
CBS : Core Banking Solution
CSD : Customer Services Department
ECC : Electronic Check Clearing
FAU : Financial Advisory Unit
FD : Fixed Deposit
FTR : Financial Transaction Report
GBL : Global Bank Limited
GIBL : Global IME Bank Limited
HRM : Human Resource Management
IME : International Money Exchange
LC : Letter of Credit
MF : Mutual Fund & Micro Finance
NPN : National Payment Network
NRB : Nepal Rastra Bank
OD : Over Draft
PG : Personal Guarantee
5
PL : Personal Loan
POS : Point of Sale
SWIFT : Society for Worldwide Interbank Financial Telecommunication
SME : Small Medium Enterprises
TABLE OF CONTENTS
ABBRIVIATIONS
ACKNOWLEDGEMENT
EXECUTIVE SUMMARY
Contents
Page no.
Chapter 1Introduction to Internship
7-10
1.1 About Internship 7
1.2 Organization Selection
8
1.3 Objectives of Internship
8
1.4 Limitations of Internship 9
6
1.5 Placement and Duration
9
Chapter 2Global IME Bank Limited
11-19
2.1 Bank Overview 11
2.2 Promoters and Shareholders Structure
12
2.3 Vision, Mission, and Values13
2.3.1 Vision 132.3.2 Mission 132.3.3 Core Values 13
2.4 Board of Directors BOD 13
2.5 Financial Highlights `
14
2.6 Branch Workforce and Services Offered
142.6.1 Branch Workforce (Gyaneshwor)142.6.2 Products and Services Offered15
2.7 Current and Future Planning17
Chapter 37
Internship Experience 19-24
3.1 Overview 19
3.2 SWOT Analysis 20
3.2.1 Strength 213.2.2 Weakness 223.2.3 Opportunities 223.2.4 Threats 23
3.3 Departmental/Branch Analysis 24
Chapter 4Summary, Conclusion and Recommendations
25-27
4.1 Summary 25
4.2 Conclusion 26
4.3 Recommendations 27
References
8
CHAPTER ONEINTRODUCTION TO INTERNSHIP
1.1 About Internship
Bachelor in Business Administration for Banking and Insurance
(BBA-BI) is a specialized stream offered by Pokhara
University and its major emphasis of its subject matter is
hence given towards the study of the fundamentals of these
two industries i.e. Banking and Insurance. The course BBA-BI,
within its predefined period has number of theoretical
subject matters along with a practical learning aspect called
Internship compulsory to be completed for the achievement of
the degree in BBA-BI. It has provided a practical platform
for developing creative side of students in the specialized
field of banking as well as in insurance.
During the program, students are required to prepare a report
in every semester, which in turn has helped the students to
develop their analytical skills through practical basis. The
internship provides the students a chance to work in the
reputed organizations, where the students can implement their
theoretical knowledge in the real situation. This has helped
9
the students to experience the actual job situation and is
also a type of the job training.
Internship is the short period activity performed by the
candidates from various educational backgrounds to work and
to learn at the same time while they are provided eligibility
by the concerned officials or authority. In my case, my
college, Apex College, has issued a kind of letter stating
the nature of internship on my behalf so that I can be
eligible.
Practical based knowledge is very necessary to cope up with
the external environment. In other words, internship has been
a window to the outer world. And that is why internship has
been a wonderful experience for me. It is the medium through
which I get the chance to apply my theoretical knowledge into
the realistic field. It is obvious that only the theoretical
knowledge is not sufficient to tackle with real time
problems. So to update with knowledge, practical knowledge is
very necessary.
In my internship period, I have utilized all my efforts in
creating an excellent impression towards my mentors and my
supervisor along with collecting as much information and
ideas as I could from the first hand experience. It was a
wonderful opportunity indeed to do field work and learn from
it which has a great deal in my career life.
10
1.2 Organizational Selection
The maximum focus of the program BBA-BI is on the banking and
financial institution analysis. Since it is the centre point
of my study background, I have decided to carry my internship
at a reputed financial institution from the Kathmandu
locality. From amongst different banks and other financial
institution, I favourite Global IME Bank Limited in this
regard. It is so because, the bank has recently merged with
two other financial institutions as well as it is one of the
oldest and strongest banks in Nepal.
After deciding the bank to do my internship, I have complied
with all other essential procedures along with the documents
required to drop a request letter at the corporate office of
the bank. The Human Resource Manager (HRM) has then referred
me to Gyaneshwor branch. I have started to work at the given
branch the day after tomorrow I got the permission letter
from the HR Manager of GIBL, Mrs Anamika Singh, from the date
29th July, 2013.
1.3 Objectives of Internship
The foremost important objective of internship is to apply
the theoretical education into practical field to bridge the
gap of understanding about the subject matter. On the other
hand, followings are the cited objectives of my internship;
11
Get the attention from the supervisor and other officials
by complying with the stated rules, regulations of the
institution and outperforming the expectation of them.
To be familiar with the real work environment of banking
sector.
To recognize the whole operational mechanism of the
banking industry.
Considerate the customers desires as a service seekers
and the methods to fulfil such urges.
To analyse the core strength as well as weakness of
Global IME Bank and at the same time opportunity and
threats prevailing in the banking sector.
The application of theoretical knowledge into practical
implication and gain experiences.
1.4 Limitations
This report was being prepared while my internship was in
effect. Thus, any kind of limitations are the direct result
of the limitations form my on going internship program. Some
of the limitations are presented here;
Detailed analysis of the operations of the bank was not
available due to the restrictive bank policies for the
interns.
Although most of the operational areas of the branch are
covered, still some central banking procedures are not
12
fully participated and practiced due to the internship
time constraint.
Some data such as branch operating costs, rental expenses
etc. could not be reached due to the policies of the
bank.
As far as possible, the report will provide with enough
materials to understand about the bank and its operations
and will explore about my internship experience.
1.5 Placement and Duration
My internship period was of eight weeks (29th July – 29
September). Within this time frame, I was placed at
different departments of the branch. Since my study
background is quit similar with my internship destination,
it gave me the major advantage to learn and adapt with the
banking culture and to act like one of their own.
Eight weeks are not sufficient enough to understand the
whole operating mechanism of the bank, though I have managed
to integrate with the various placements within the limited
time. These eight weeks of internship had really been
noticeably knowledgeable and fruitful for me to gain at
least brief understanding of the modern banking business.
Followings are the departments where I have worked and
explored about:
13
DepartmentDuration
Customer Service Department Three Weeks
Administrationi. Enter-Bank Check Clearingii. Remittanceiii. Draft/GPiv. Marketing
Three weeks
Cash Counter Four Days
Loan Ten Days
14
CHAPTER TWOGLOBAL IME BANK LIMITED
2.1 Bank Overview
Global Bank Limited (GBL) was established in 2007 as an ‘A’
class commercial bank in Nepal which provides entire
commercial banking services. The bank was established with
the largest capital base at the time with a paid up capital
of NPR 1.0 billion. The paid up capital of the bank has
since been increased to NPR 2.25 billion. The bank’s shares
are publicly traded as an ‘A’ category company in the Nepal
Stock Exchange.
The current name of the Bank, Global IME Bank Ltd., is
emerged after successful merger of Global Bank Ltd (an “A”
class commercial bank), IME Financial Institution (a “C”
class finance company) and Lord Buddha Finance Ltd. (a “C”
class finance company).
Pursuant to the liberalized economic policy of the
government, majority of the commercial banks have
established their head office in the Kathmandu valley.
Witnessing the incredible potential the country offers
outside the capital, the promoters have established the bank
in Birgunj, the commercial hub of the nation. It is in line
15
with the aim of the bank to be “The Bank for All” by giving
necessary impetus to the economy through world class banking
service.
For the day to day operations, the bank has been using the
world renowned FINACLE software that provides real time
access to customer database across all branches and
corporate locations of the bank. This state of the art
customer database has also been linked to a Management
Information System that provides easy reach to all possible
database information for balanced and informed decision
making. A disaster recovery system (DRS) of the Bank has
also been established in the Western Region of Nepal (200
KMS west of Kathmandu).
The bank has been able to achieve excellent diversification
of its assets. A well balanced distribution of exposure in
areas of national interest has been possible through long
term forecasting and timely strategic planning. The bank has
diversified interests in hydro power, manufacturing,
textiles, services industry, aviation, exports, trading and
microfinance projects, just to mention a few.
The exemplary performance of the bank in these last five
years has elevated it to a premier status in the industry.
The bank has been handling government transactions and is
officially among the only 5 banks in Nepal to do so. The
bank has been able to earn the trust and confidence of the
16
public, which is reflected in the large and ever expanding
customer base of the bank. Through all this the bank has
been able to truly achieve its vision of being “The Bank for
All”. Even with all this success, the bank remains
internally focused towards manpower development, product
innovation and process innovation etc. to have a strong and
solid foundation, which are ongoing and continuous
improvement initiatives undertaken by the management and
staff alike.
2.2 Promoters and Shareholders Structure
GBL has been promoted by a group of prominent indigenous
entrepreneurs who have written a history of success in their
field of ever growing business. The promoters of the bank
include renowned, well established and respected
businessmen/industrialists in Nepal from a variety of
different sectors that include finance, remittance, trading,
export, automotive services, manufacturing, media services
and hydropower to name a few. The collective experience of
the promoters have been realized to customize the bank’s
offerings and services to compete with best in the banking
industry and instill a culture based on our core values of
integrity, business ethics, teamwork, respect, humility,
professionalism, loyalty and good governance.
Authorized Capital of Global IME Bank is NPR 3,000 million
and Paid up Capital is NPR 2,253 million. The promoters hold
17
69% while 31% is floated for the public. Current shareholder
structure of the bank remains as below:
Percentage of
Ownership
Capital Invested
Institutional 42% NPR 946 millionShareholders 27% NPR 607 millionIndividual
Promoters
31% NPR 700 million
Total NPR 2,253 million
2.3 Vision, Mission and Values
2.3.1 Vision
The bank shares a common vision of “The Bank for All”
amongst its Promoters, Directors, Management Team and Staff
in commitment to providing the highest standard of services
for customers from all regions and societies.
2.3.2 Mission
To win respectable market share through customer focused
quality products and services, innovative business solutions
and technology driven banking thereby enhancing the growth
and profitability of the bank so as to ensure the optimum
benefit to all stake holders at all times.
2.3.3 Core Values
GIBL believe that the banking should based on
Integrity and Business Ethics
Team Work
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Respect and Humility
Professionalism
Good Governance
Loyalty
2.4 Board of Directors BOD
The bank is led by an experienced and visionary Board of
Directors driven towards the achievement of banking
excellence. The current Boards of Directors given below are
appointed by 6th Annual General Meeting held on 13th
January, 2013:
Mr. Chandra Prasad Dhakal
Mr. Suman Pokharel
Mr. Suraj Kumar Shrestha
Mr. Krishna Bahadur Kunwar
Mr. Sudarshan Krishna
Shrestha
Chairman
Director
Director
Director
Director
2.5 Financial Highlights
GIBL has been growing along with the growth of the Nepalesefinancial market. It has been able to fulfill the allregulatory requirements and able to sustain in the verysmall but rather competitive market. The financialhighlights of the bank as of July 15, 2012 were as follows:
Operating Profit before
Provision
NPR 455.62 million
NPR 353.05 million
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Net Profit
Total Deposits
Total Lending
Credit Deposit Ratio
NPR 26,933.77 million
NPR 20,764.48 million
71.37%
2.6 Branch Workforces and Services Offered (Gyaneshwor)
2.6.1 Branch Workforce (Gyaneshwor)
A very responsive as well as responsible employee is must in
a financial institution. At Global IME, Gyaneshwor branch
where I did my internship, person with such ability can be
found. I found them rather motivated and energetic towards
their assigned task. Following are the name and designation
of those employees:
Designation and Responsibility Name
Branch Manager Mrs. Manisha ShahRelationship Manager/Credit
Department
Mr. Baburam Sharma
Operation Incharge Ms. Reba K.C
Cash CounterMrs. Sabita Aryal
Mrs. Priti Panta
Mr. Naya Datta
Sharma
20
Customer Service Department Mr. Prabhakar
Pokharel
Inventory Department Mr. Bikash
Shrestha2.6.2 Product and Services Offered
The bank offers a complete range of banking products in
deposits, lending, trade finance and remittances. The bank’s
deposit product portfolio encompasses customer tailored
saving deposits, fixed deposits, call and current deposits.
The lending product portfolio includes commercial loan
products such as demand loans, cash credits, overdrafts,
trust receipts and term loans, whereas a complete portfolio
of personal and retail credit products are also provided by
the bank. Non-fund based products such as bank guarantees
and letters of credit are also available to the bank’s
customers.
2.6.2.1 Deposit Products
Saving Deposit Products ofGIBL are given below:
Global Super Savings Global Savings Plus Global Subhlabh Bachat Global Nari Bachat Global Students Saving
Account
Global Future Star Deposit
Global Senior Citizen Account
Global karmachari Bachat Global Janmabhumi Bachat Global Remittance Deposit
Khata Global Normal Savings Foreign Currency Savings
Deposit Account
21
Fixed Deposit Products ofGIBL are as follows:
Global Karmachari Awakas Muddhati Khata
Global General Fixed Deposit
Current Deposit Accounts ofGIBL are cited below:
Global Current Deposit Global Convertible
Foreign Currency Current Deposit Scheme
2.6.2.2 Loans and Advances
GIBL offers the following types of Consumer/Personal Loans: Global Home Loan Global Auto Loan Global Hire Purchase Loan Global Education Loan Global Mortgage Loan
(Personal) Loan Against Fixed
Deposit (FD)
Global IME Bank has a special loan product under small business:
SME Loan
GIBL has the following types of Corporate Loans:
Followings are the funded facilities offered by GIBL; Fixed Term Loan Working Capital Loan Overdraft
Import Credit Export Credit
Demand Loan Cash Credit
Revolving Non-Revolving
Pledge LoanGIBL provides following
types of Non Funded
Loan/Trade Services:
Letter of Credits (LC)
Import LC Export LC
Guarantees
Bid Bond Guarantees Performance Bond
Guarantees Advance Payment
Guarantees
Documentary Collection
2.6.2.3 Remittance
Global IME Bank is
providing fastest, most
reliable and most secured
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remittance facilities of
domestic remittance through
its wide network of more
than 200 locations.
Domestic Remittance
Global Remit IME Remit
Outward Remittances
Swift Bank Draft
Indian Rupee Draft Arrangement
FCY Draft Arrangement
Managers Cheques Anywhere Branch BankingServices
23
2.6.2.4 Other Services
Along with the above products and services, GIBL has been
able to deliver the followings:
Mobile Banking
E-Banking
ATM VISA Cards
Online Payment System
Branchless Banking
SMS Banking
Apart from this, the bank has more than 32 National Payment
Networks (NPN) and 7 member banks throughout the country
along with more than 35 ATM locations inside the Kathmandu
valley and more than 40 ATM locations outside the Kathmandu
valley.
24
2.6.2.5 Outward Clearing Transaction Maintenance
The clearing of checks drawn by the customers first go
through the Electronic Check Clearance (ECC) device. The
image captured by the device shows the actual and exact
physical presence. Each check clearance cost rupees 2 to
rupees 5 to the bank and takes about a day or two for fund
transfer to payees account. The check is transfer to more
than one party, they are i) bank upon who the check is
presented, ii) clearing house of Nepal Rastra Bank, and iii)
the bank of whose check is presented.
2.7 Current and Future Planning
Increasing lending to the small businesses segment and to
agriculture sector has remained the prime target of Global
IME Bank. Separate products aiming these segments to lend
from Rs. 50 thousand to Rs. 500 thousand has already been
implemented by the bank. Customers are attracted to these
schemes as is anticipated. It believes in giving the best
contribution for the development of agriculture sector as
well through this product. In both of these products,
insurance coverage is correspondingly provided against
accidental death as well as incapacitation due to terminal
dieses. This has remained a big attraction.
Going forward, in line with the vision of the bank ‘The Bank
for All’, the following areas are on the priority for
execution /continuation in the following year.
25
To continue with expansion of small business loan and
agricultural loan. A new Branch in Nepalgunj Pushpalal
Chowk is recently opened with the objective to provide
special attention on agricultural loan.
To improve on the accretion of savings deposit portion in
deposit mix. The change in the deposit mix has been very
much instrumental in better management of banks’
resources. Efforts are underway to improve proportion of
the current and savings deposits, for which emphasis is
being provided with due planning in handling remittance
and other major sources of saving deposits.
To continue effort is also being provided to improve the
quality of consumer and business loan. Increasing focus
is also provided in acquiring due market share in export
business. Global has become the first bank to have
initiated providing export financing against refinance
facility received from Nepal Rastra Bank.
To continue mobile banking, internet banking and card
related services with enhanced technological facilities.
Customers using out mobile banking services have crossed
50 thousand and is increasing.
To extend branchless banking facility in rural areas
where banking service is not yet available. The bank has
already started Branchless Banking services from
26
Mainapokhara of Bardia District. This program is targeted
to expand to other places throughout the country.
To continue participation in micro finance (deprived
sector) activities. In partnership with 9 other financial
institutions, altogether, they are preparing to set up a
separate micro-finance institution. Preliminary approval
has been received from Nepal Rastra Bank to establish the
same in Nuwakot.
Study is being made to establish a separate Financial
Advisory Unit under the Credit Department to provide
financial advisory services as well as technical advices
to small and medium enterprises/projects.
Mutual Funds project shall be initiated as is mandated by
the last annual general meeting amending the object
clause. Application requesting for approval has already
been submitted to the regulatory authority. Since this
would also require assistance of merchant banking
activities, probable investment in a feasible entity has
been thought of.
27
CHAPTER THREEINTERNSHIP EXPERIENCES
3.1 Overview
It is very essential to select the good organization for
internship. When my internship period was near I was in
confusion where to apply, how to apply, whether I will get
opportunity or not and many other questions were arising
inside my head. Instead of these obstacles, I knew what
field is most appropriate for my background of study. And
then I made up my choice of doing the internship at Global
IME Bank near my location.
I got the approval from the bank to become the intern. I was
placed in Gyaneshwor branch. During the 2 months internship
period, I have gone through every single department along
with its activities in-depth.
It was Customer Service Department from where I have
commenced my first day of internship. Here, I learned
following tasks:
Balance Inquiry
Statement Request
All sorts of filings
Cheque book issuance and compiling
28
Register Maintenance
Document scanning and emailing
Application and letter writing for inside and outside
purpose
Filling forms and studying the forms and application
Customer requests and inquiries handlings etc.
While I shifted to the loan administration department, I
didn’t leave the rest of my day sitting at the desk. Loan
department, from my perspective, is the much complex place
of any bank. Here, I took my time by understanding the
almost every general procedure of loan administration
procedure. I came to apply my theoretical knowledge with
empirical practice. I learned loan documentation, loan
review, loan enquiry, loan guidelines reviews and many
others. I also studied some of the files of home loan,
vehicle loan, overdraft, letter of credit and bank guarantee
in the credit department. I also helped to make the
documents required for the loan departments, typing some
documents as requested by the branch officials.
With the reasonable guidance of the bank officials and my
supervisor, I have achieved my each single objectives as
well as motives I have expected from my internship program
at the Global IME Bank. This two month internship really
helped me to develop managerial and interpersonal skills of
29
my own. I was able to learn the bank culture, work
environment and working procedure of Global IME Bank.
I have also realized that two months is not good enough to
meet overall knowledge of banking business, but these two
months of internship had really transformed me and my
thinking capacity along with this it was very knowledgeable
and energizing for me to get the chance to do my internship
at Global IME Bank.
I am also happy with performance at the bank in this due
time period. I am glad knowing that every single bank
officials have appreciated my way of doing the tasks as well
as supported me and encouraged me for what I was doing. It
was really great deal for me to engage with banking
activities with the qualified and interesting members of the
Global IME Bank.
3.2 SWOT Analysis
SWOT is an acronym used to describe the particular strength,
weakness, opportunity and threats and is strategic factors
for a specific company. SWOT analysis should not only result
in the identification of corporation ‘s distinctive
competency-the particular capabilities and resources that
firm posses and the superior way in which that are used but
also in the identification of opportunities that the firm is
not currently able to take advantage of due to lack of
appropriate resources.30
Strength and weakness are related to the internal
environment of the organization while threat and
opportunities are related to the external environment. The
components of internal environment viz. organizational
strategy, culture, structure, labor unions, organizational
activities shows the strength and weakness of that
organization and these components are in hand of
organization’s control to some extent. Similarly, the
components of external environment that affects the
organization are physical environment, economic environment,
political/legal environment, technological environment,
global business environment, trade union environment etc.
(somewhat referred as PEST). The factors are not in the hand
of organization’s control and there is no way to change the
organization as per external environment to huge extent.
With the SWOT analysis it becomes easy for management to
know if a particular activity is cost effective in
comparison with competitors or competitive to its rivals in
terms of product differentiation. Thus, managers use
information derived from SWOT analysis to develop specific
and effective strategies. Effective strategies are ones that
exploit external opportunities and organization strengths
neutralize environment threats and protect or overcome
organizational weakness.
3.2.1 Strength
31
The services like e-banking, e-services, mobile recharge,
reliable services, diversified branches, services in the
rural areas are the major strength in the competitive
scenario. Similarly, highly dignified members in the BOD and
public trust towards bank are also the strength to the bank.
Some other strength aspects of the bank are:
A strong customer base, which includes depositors and big
institutional clients.
Experienced, trained and highly motivated staffs
Being the ‘A’ class financial institution and government
owned bank, customer feel secure with the bank.
Infrastructural and technological advancement as per the
need and demand of the global banking industry.
Along with the lower interest rate in the deposit as
compared to other institution, it has attracted the
customers.
In course of lending, GIBL provides the loan to the
customers with low service charge and interest rate as
compared to other institution.
3.2.2 Weakness
In the course of operation, each and every organization has
some weakness. The major indicator to measure the weakness
of any organization is the level of customer satisfaction
and dissatisfaction. The major weakness of GIBL is the
32
proper maintenance of CSD (help desk) and major complains
are linked with the CSD. As there is the proverb that:
“First impression is the last impression” but GIBL is unable
to maintain that. The structure as well as the furniture is
too traditional. But the bank is in continuous improvement.
Some other weaknesses are pointed as below:
Slow processing of documents due to which sometimes
customers are disappointed.
The bank has less numbers of ATM booths as compared to
the other financial institutions
The bank has less number of cash counters
It takes long time to provide the ATM to their customers
similarly the technical failure of the ATM system is
another heating problem
Bank (specifically the Gyaneshwor Branch) is not showing
keen interest for marketing strategies to foster their
products
3.2.3 Opportunities
Our country Nepal is a developing country and is in the pace
of developing. About only 25-30% people are touched with
banking activities. Rest 70% people are the source of
opportunities to the banks to bring them in touch. GIBL only
covers less than 40 districts of our country. So the
opportunities for this bank are unlimited but it just relies
33
on how to manage and diversify that opportunity. Higher
public trust towards bank acts as the precious stone for the
progress of the bank. Other opportunities of the bank are as
follows:
Capturing the market by taking advantage of weak
competition
Increasing demand of consumer loan
Service provided through the Branchless Banking System
where the bank has not been reached. This unique feature
has attracted the customers too
Innovation and technological advancement in today’s
scenario is another lucrative opportunity
Unity among the employee is the good sign of organization
as in the modern environment HR are taken as the sharp
weapon for competitive advantages
Retaining customers and providing quality assurance
3.2.4 Threats
Regular updating and ever changing technology come up with
threat. Likewise, lack of investment opportunities, unstable
political situation, decreasing flow of remittance because
of hundis are other threats for bank. However, the current
liquidity crisis, rising in value of dollars, illegal
34
markets are also acting as major threats. Similarly,
cooperatives etc. has been challenges for the banks because
they provides the loan with weak collateral and low interest
and take deposits providing high interest. Below points
oversees more about threats:
Entrance of international banks
Unstable socio-economic and political conditions of the
country, decreasing attractiveness of new investment
There is rise in number of financial institutions leading
to cut-throat competition in the domestic banking sector
Many local competitors
3.3 Department Analysis
Though the bank is trying to change as per the demand of
time and customer’s need, but the pace of development and
changing the structure and layout is too slow. Bank is
responding to the need of customers to some extend but
response rate is still slow. If it is to be continuing then
it may lead to the downgrading of that bank because the
competition is high in too small area. Thus, quick respond
towards the customer is more prominent.
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In the course of my experience in the internship, I found
the staffs in the bank very much energetic and complying to
their responsibility the best possible way they could. Also
the CSD is the most tactical and humanistic place to work
provided the person I was with while at the CSD desk. Mr.
Prabhakar Pokharel, CSD department, has the all abilities
and skills to deal with all sorts of customers along with
assisting the other officials from the branch. He has been
able to deliver his instant service in any scenario and
cases it may or may not arise. The devotion of employees
towards their work, loyalty, co-working habit, friendly
behavior, less absenteeism has been the good aspects of all
I can expect.
Some due diligence is required at the operational level of
Gyaneshwor branch. In my course of internship, I have found
two huge mistakes and carelessness by the operation
department in check processing and FTR safe keeping.
Altogether, I found the branch and its every officials, a
very busy place and hardworking. They really are committed
towards the prosperity of the bank and growth of the banking
services as a whole.
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CHAPTER FOURSUMMARY, CONCLUSION AND RECOMMENDATION
4.1 Summary
Global IME Bank- The Bank for All, has more than 63 years of
experience. With the noble guidance of board of directors
and combined efforts of the management and employees, the
bank has witnessed turnaround in different parameters i.e.
profitability, loan recovery, service quality including
system reform and modernization of the bank.
GIBL is committed towards the satisfaction of its customers
by providing modern banking facilities. At the same time,
the bank is equally committed to the economic growth and
development of the country. The bank aims to reach every
rural and urban corner of Nepal to accommodate the
requirement of people. The bank’s extensive branch network
and international connections are designed to transact
banking activity between any part of the country and any
part of the world. The bank has earned a glory of making
available the services to almost all the top business houses
of the country and it occupies one of the leading positions
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among banks in Nepal. The bank is still pursuing to
accommodate as many clients as far as possible. It is always
committed to offer quality products and services to its
customers. All customers are treated with utmost courtesy as
valued clients. Besides, the bank is trying to establish the
lifelong relationship with the clients.
It was a nice experience of learning in such a short period
of time at GIBL, the chance to explore the real world
situation of the banking industry. I got the opportunity to
develop managerial and analytical skills. The experience is
really fruitful and it helps me to increase my horizon of
skills and knowledge and to build my confidence at work.
4.2 Conclusion
The internship of two months has provides with an immense
opportunities to explore the practical knowledge that was
confined with the bookish and theoretical knowledge. Some
conclusion driven from the internship experiences are listed
below in the following points:
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This bank provides effective service to customer by using
all the modern technology like ATMs, SWIFT technology,
SMS banking etc.
Proper management of HR with variety of facility
available to personnel working in the organization.
Able to create strong impact upon customer by opening
more branches as well as branchless banking system.
Bank is maintaining good financial position although
providing lot of credit facility to customers to fulfil
their dreams.
Facilitating the rural areas of Nepal.
Providing and introducing new service and facility by
understanding the customer needs and wants.
4.3 Recommendation
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It has been a great experience working at Global IME Bank at
Gyaneshwor branch, where I gained a lot practical knowledge
about banking activities and procedure that will help me in
near future. The whole activities of GIBL are appreciable
one but nevertheless I come up some glitches and the
personal recommendations for such glitches are provided
below:
Thus looking at the flow of customers, there should be
more cash payment counters. It is found that the
customers need to wait a long sometime for deposit and
withdrawals of cash.
The services and product of the bank are as per the
demand of customers. But lacking is that they should be
provided as quick as possible i.e. response rate should
be high
Although bank has stored all the documents and records
needed in the future for them but it need to be managed
properly
Provision for trainings are also recommended so as to
cope up with new sorts of difficulties found at the upper
level of the bank
Human Resource supervision as well as apprise process of
GIBL is rather unhealthy from the employee point of view.
The appraisal report should be prepared by the branch
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manager of supervisor at high level authority rather than
from the head office by the person who does not even
visit the branch once in a month.
Above are some of my recommendations and suggestions for the
branch and the person who are responsible for managing the
concerned branch. Not to mention that, GIBL is the bank that
every one can count on for their financial security. As well
as, the bank has done major achievement in the due course to
advance its reach to the general public. I would like to
place my best of wishes for the success and prosperity of
Global IME Bank Limited.
REFERENCE
Web Sites
www.globalimebank.com
Books and Reports
Annual Report of Global IME Bank Ltd. 2012
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