A Project Report on
A STUDY ON STUDENTS SATISFACTION ON GETMYUNI WEBSITE
BY
Hemanth Kumar. G
1NH15MBA61
Submitted to
DEPARTMENT OF MANAGEMENT STUDIES
NEW HORIZON COLLEGE OF ENGINEERING,
OUTER RING ROAD, MARATHALLI,
BANGALORE
In partial fulfillment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION
Under the guidance of
INTERNAL GUIDE EXTERNAL GUIDE
Dr. A. R. Sainath Jeevan Thomas
PROFFESSOR, NHCE
2015-2017
CERTIFICATE
This is to certify that Hemanth Kumar. G bearing USN 1NH15MBA61,
is a bonafide student of Master of Business Administration course of the
Institute (Batch), autonomous program, affiliated to Visvesvaraya
Technological University, Belgaum. Internship report on A STUDY ON
STUDENTS SATISFACTION ON GETMYUNI”is prepared by him/her
under the guidance of Dr. Sianath, in partial fulfillment of requirements
for the award of the degree of Master of Business Administration of
Visvesvaraya Technological University, Belgaum Karnataka.
Signature of Internal Guide Signature of HOD Signature of Principal
DECLARATION
I, Hemanth Kumar. G , hereby declare that the Internship report entitled “A STUDY
ON STUDENTS SATISFACTION ON GETMYUNI” with reference to
“(GetMyUni, Bangalore)” prepared by me under the guidance of
(Dr. Sainath), faculty of M.B.A Department, New Horizon College of Engineering and
external assistance by Jeevan Thomas, Head of Content, GetMyUni.
I also declare that this Internship work is towards the partial fulfillment of the university
regulations for the award of the degree of Master of Business Administration by
Visvesvaraya Technological University, Belgaum.
I have undergone a summer project for a period of Sixteen weeks. I further declare that
this project is based on the original study undertaken by me and has not been submitted
for the award of a degree/diploma from any other University / Institution.
Signature of Student
Place:
Date
Acknowledgement
Before I get into the things, I would like to add a few heart felt words for the people who
gave unending support right from the stage the idea of the research was conceived. I express
my deep sense of gratitude & sincere thanks to those who have helped me in developing this
research work.it is impossible to put out or classify the assistance; it is the feeling that
matters, & not the value.
First of all, I would like to express my gratitude to my Dr. Sainath for giving me an
opportunity to do this research & extend his kind co-operation.
I would also like to thank my college new horizon college of engineering and HOD and
faculty members without whom this project has been a distant reality & for the support and
guidance extended towards the result- oriented approach for the completion of the project.
TABLE OF CONTENTS
Executive Summary
1-2
Chapter 1. Introduction
3-11
Chapter 2. Industry and Company
Profile
12-23
Chapter 3. Theoretical Background of
the study
24-26
Chapter 4. Data Analysis and
interpretation
27-44
Chapter5. Summary of Findings,
Suggestion and Conclusion
45-49
Bibliography
50
List of Tables
Table Contents Page No.
Table 4.1 Table showing the age of
the respondents
32
Table 4.2 Table showing educational
qualification of
respondent.
33
Table 4.3 Table showing the website
you look for in searching
the college
34
Table 4.4 Table showing the students
visiting GetMyUni website 35
Table 4.5 Table showing the reason
for students visiting
GetMyUni website
36
Table 4.6 Table showing the
Students satisfaction
regarding the service
provided by the GetMyUni
website.
37
Table 4.7 Table showing the overall
response time of
GetMyUni website
regarding any queries of
students.
38
Table 4.8 Table showing the students
knowing about GetMyUni
website.
39
Table 4.9 Table showing if the
students get right college
after visiting the
40
GetMyUni website.
Table 4.10 Table showing overall
rating of GetMyUni. 41
Table 4.11 Table showing if the
respondent is willing to tell
is friends about the
GetMyUni website.
42
Table 4.12 Table showing the
respondent’s reason for
visiting the GetMyUni
website.
43
Table 4.13 Table showing is the
students visit once again like
to visit GetMyUni website.
44
List of Graphs
Graph
Content
Page no.
Graph 4.1
Graph showing the age of
the respondents
32
Graph 4.2
Graph showing
educational qualification
of respondent.
33
Graph 4.3
Graph showing the website
you look for in searching
the college
34
Graph 4.4
Graph showing the
students visiting
GetMyUni website
35
Graph 4.5
Graph showing the reason
for students visiting
GetMyUni website
36
Graph 4.6
Graph showing the
Students satisfaction
regarding the service
provided by the GetMyUni
website.
37
Graph 4.7
Graph showing the overall
response time of
GetMyUni website
regarding any queries of
students.
38
Graph 4.8
Graph showing the
students knowing about
GetMyUni website.
39
Graph 4.9
Graph showing if the
students get right college
after visiting the
GetMyUni website.
40
Graph 4.10
Graph showing overall
rating of GetMyUni. 41
Graph 4.11
Graph showing if the
respondent is willing to tell
is friends about the
GetMyUni website.
42
Graph 4.12
Graph showing the
respondent’s reason for
visiting the GetMyUni
website.
43
Graph 4.13
Graph showing is the
students visit once again like
to visit GetMyUni website.
44
1
EXECUTIVE SUMMARY
Earlier days it was difficult to find the right colleges and to know the information regarding the
placements, education service provided by the college and the exams required to get admission
in this college.
The students were finding the problem in knowing the date of the entrance exam and the
procedure to apply them.
Even the students made their higher education planning in surrounding them were the best
college were not known to the students.
This hazards were overcome by the most of the career or online education service website
company. Now the students can find the best colleges and the information regarding the college
and procedure to get admission from this website.
This website has not only helped the students in finding the right colleges but also provide the
information regarding the fees, entrance exam required, minimum eligibility the candidate
should have, placements provided by the college and most finally the reviews provided by the
other students from the same college.
Nowadays many websites like this are helping the students in their education and in their
placements. Some of the websites like CollegeDuniya, GetmyUni, Siksha.com, HT Campus,
Carreer360 etc. Now a day due to the importance of higher education day by day this website
playing an important role in the students.
This website has eliminated the problem of travelling of students to many colleges to find the
right college.
Even nowadays this website is providing the previous question paper, study materials and even
important tricks for the students to clear the entrance exam. Even they are helping the students
in providing the internship for the college students.
There are many websites are coming up due to the huge demand for the education system in
India. Even the students who are interested in studying in abroad can find the colleges in this
2
website and related to their fees and procedure. This will help the many students to study abroad
without finding the problem in finding the colleges.
Some of the education service company have helping the students who wants to study in abroad
or within in India to get scholarship and loan facility for the students from the Government.
Due to the competition the education service company have expanding their operation to cover
all the education based area.
4
Introduction: -
The education service company are day by day are playing more important role in finding the
right college for the students and informing them regarding all the facts about the college.
Due to the importance of education and college selection the students are conducting research
regarding the colleges to find the best college. The students even want to know the entrance
exam required and procedure to join and placements provided by the college, Scholarship
available, Loan facility available etc.
This information is known through the online education service company website. The students
need not to travel to other colleges to know the information he can sit in one place and through
online by vising any of the website he can get full information regarding the colleges and any
additional information required. Even he can ask the question to the Education service
company through online in the form of FAQ and get response from them in the form of answer
to the reply.
Even the students can keep the track of the important exam which is to be cleared and can get
sample of question paper from the website only.
Even the students have an option to compare the colleges from each other and select the best.
This website even helping the students who wants to study abroad by finding the right college
with full information regarding the college. This website has helped the students in studying
abroad.
The GetMyUni website is one of which is helping the students in finding the right college and
answering the queries posted by the students. This website provides the full information
regarding the college and fees, placements, canteen, service provided by the college to the
students, infrastructure facility of the college, scholarship available, and Loan facility available
for the students. Even this website keeps updating the exams the appear and inform the students
regarding it. It provides the details like date of registration for exam, date of hall ticket issued.
Date of exam and result so on. Even it helps the students by giving internship and helping in
the future studies etc.
5
What is satisfaction: -
Education is one of the key drivers of economic growth. Within an increasingly competitive
market in the higher education sector, university student satisfaction is an important component
in attracting and retaining high achievers, who, in turn, improve the reputation and standing of
the university.
First of all, it is necessary to define the notion of satisfaction and especially student‟
satisfaction. Satisfaction - a fulfillment of need or desire, the pleasure obtained by such
fulfillment. “Satisfaction is the feeling of pleasure or disappointment attained from comparing
a product’s perceived performance (outcome) in relation to his or her expectations. If the
performance falls short of expectations, the customer is dissatisfied. If the performance
matches the expectations, the customer is satisfied. If the performance exceeds expectations,
the customer is highly satisfied or delighted”.
Student’ satisfaction is defined as students‟ assessments of the services provided by
universities and colleges. Student satisfaction is a continually changing construct in the Higher
Education environment due to repeated interactions. It is a dynamic process that requires clear
and effective action as a result of an institution listening to its students. Student satisfaction is
a complex construct influenced by a variety of characteristics of students and institutions.
Student satisfaction is an overall response not only to the learning experience of a student.
Satisfaction is fulfillment of one’s wishes, expectation, or needs, or the pleasure derived
from this.
Satisfaction is a state felt by a person who has experienced a performance or an outcome
that fulfill his or her expectation.
Satisfaction can also be said to cover student’s perception and experiences during the
college years.
In business term the satisfaction means: -
6
The customer fulfillment response. It is a judgement that a product or service feature,
or the product or service itself, provided a pleasurable level of consumption-related
fulfillment, including levels of under- or over fulfillment.
The satisfaction may occur during the consumption of the service. In other words,
satisfaction is the general evaluation of a service after it is been completed or during
the consumption of it.
Satisfaction is an ongoing, dynamic process.
1.1 Topic chosen for the study: -
I choose this topic because nowadays the education as became an important aspect in student’s
life. Now a day the students are willing to move any places for the sake of education it is quite
difficult or confusion for the students to select the right college for their studies. Even the
students face the problem regarding the entrance exam needed to get admission in such colleges
and the date of such colleges. It is difficult for the students to get information regarding all the
colleges surrounding them. So my project Regarding the student’s satisfaction regarding the
GetMyUni website will help in overcoming this crisis. First of all, it is an online Education
service platform were the students can get the information regarding the colleges surrounding
them or else information regarding the college in abroad for the students who wants to pursue
their studies in the abroad. This is one of the online education platform were the students can
compare the colleges to find the best one and it even tells the eligibility criteria needed and the
admission procedure to join such college. The website informs the students about the entrance
exam date so that the students can follow the time without any fail. It tells full information like
the Fees, Education provided, Students reviews or ratings on such college. It has reduced the
burden for the students in travelling to all colleges by providing the full information in one
platform.
7
1.2 Need for Study
It intent to provide the complete information about student’s satisfaction regarding the
GetMyUni website and regarding the operation of GetMyUni department. At present, students
rely much on digitalization due to insufficient time and information on their fingertips. Hence
this study provides the information whether digital or internet college
career service website is beneficiary to the students for searching the good colleges and
knowing the information regarding the eligibility needed for applying to such university.
1.3 Objectives of the study
The present has following objective
To study the students' satisfaction in regard to GetMyUni website.
To determine the changes and innovations necessary to improve College Career
Services and students perceived levels of preparedness for their work lives.
To know the competition faced by the GetMyUni website regarding with other similar
competitors.
The strategy used by the website to increase its awareness among the students.
To study the tool used by the GetMyUni to understand the student’s requirements and
satisfying them by clearing the queries and providing them valid information.
8
1.4 Scope of the study:
The scope of the purposed study is to cover the Educational service provided by the GetMyUni
website and knowing the company strategy to satisfy the needs of the students.
The service provided by this institute like providing the information regarding the colleges in
India and providing the basic necessity the students should have to get admission in this
college. The strategy used by the company to satisfy the students queries regarding the college
and helping them with availing the scholarship and loan facility for their studies.
1.5 Statement of Problem
The GetMyUni Services department needs to assess the satisfaction levels of their student
clients. This has not been done in the past and the new goals set by the department require the
assessment of student satisfaction in order to determine how to improve services and offer the
highest level of customer service.
The competition faced by the GetMyUni website from the other competitors like Collegedunia,
Shiksha, and HT Campus.
Problem related to reaching a large number of students form many parts of the countries.
1.6 Methodology
The study to be conducted on the bases of survey through questionnaires given to respondents.
The answers will be tabulated and classified into tables and graphs in order to achieve the
objectives.
Sampling Design
Sample Size: Population of 180.
Population of 180 was taken for the study. The respondents were chosen from different age
and income groups. The data is collected through judgmental sampling.
9
Sources of Data Collection
The purpose of this is to assess the study on student’s satisfaction on GetMyUni website and
in order to do this, the data collection method required for this work will include of both
primary data and secondary data.
Primary data is data that is collected first hand, generated by original collected through survey
and questionnaires.
Secondary data was collected from the articles, journals, research papers and various web
sites. It avoids repeating the work that has already been done by others.
Tools of Data Collection: The relevant data will be collected from the respondents with
the help of questionnaires and from websites regarding career service website.
1.7 REVIEW OF LITERATURE
Elliott and Shin (2002) mean that globalized competition has stressed the strategic
importance of satisfaction and quality in the battle for winning consumer preferences
and maintaining sustainable competitive advantages.
Hill (1995) suggests that the primary customers of the universities are the students, and
so Higher Education is increasingly recognizing that it is a service industry and is
placing greater emphasis on meeting the expectations and needs of students.
According to Seymour (1972), developing many happy satisfied customers, whether
they are students, parents of students, alumni, or industry employer, should be a primary
goal of higher education. Thus, focusing on enhancing the customer satisfaction at
colleges and universities is crucial in developing customer value (Seymour in Kara and
De Shields 2004:4). Students can be regarded as customers of the universities.
Mamun and Das (1999) completed a study and pointed out some factors that would
attract students. These included library facilities, laboratory facilities and internship
10
assistance as some of the key factors for student satisfaction.
A study done by Haque et al. (2011) identified independent factors that can affect
student satisfaction based on services offered by universities. These include quality of
teaching, student research facilities, library book collections and services, campus
infrastructure, canteen facilities, space for group discussions, sport programs, ICT (PC
and Internet) facilities etc.
In the article “Student satisfaction and quality of service in Italian universities”,
Petruzzellis, D’Uggento, Romanazzi (2006) also regarded students as customers of
universities and made the conclusion that universities need to adopt a customer centric
approach. They analyzed common factors such as: lecture halls, laboratories,
equipment, library, dining hall, dormitories, leisure activities, language courses,
scholarships, internet access, exam booking, contacts with teachers, administrative
services, tutoring, counseling, internship, international relationship and placement.
Berno and Ward (2002) found that a lack of satisfaction was associated with poorer
adaptation in international students. They suggest that the difference between
expectations and experiences is associated with overall adaptation: the bigger the
discrepancies, the poorer the psychological and socio-cultural adaptation.
Tinto (1982) formulates a student integration theory of persistence or retention based
on the relationships between students and institutions. He argues that retention involves
two commitments on the part of the student. The first commitment is the goal to obtain
a college degree; and the second one is the decision to obtain that degree at a particular
institution (institutional commitment). Overall, the combination of the student’s goal
and institutional commitment affects retention at a particular institution.
According to Elliott and Shin (2002:198) “a university’s product is more than its
academic program. It is the sum of the student’s academic, social, physical, and even
spiritual experiences”.
Finaly-Neumann (1994) ascertains that dominant predictors of instructional satisfaction
include clarity of instructional tasks, professor feedback and identity of instructional
11
tasks.
BC College and Institute Student Outcomes report (2003) states that higher satisfaction
ratings can be gained when the students are provided with a curriculum that meets their
expectations and needs, especially through focusing on high quality instruction and
6opportunities to develop their skills.
Besides academic quality, Wiers-Jenssen, Stensaker and Grogaard (2002) assert the
quality of university support facilities is very important in achieving student’s
satisfaction. They see student satisfaction as students‟ assessments of the services
provided by universities and colleges.
Guolla (1999:88) states that “a student’s satisfaction may be influenced by poor
classroom facilities of which an instructor may have limited resources to change”.
Researchers (Wiers-Jenssen et al. 2002) found that smaller institutions have more
satisfied students than larger institutions, and additionally different environments
within the institution can have different influences on students.
1.8 Limitation of the study: -
The intention of this study is to benchmark what service GetMyUni is currently offering
through Education career service.
The present study is mainly focused on students in Bangalore.
The study covers geographical boundaries of Bangalore city only.
Time and resource constraints are other limitations.
It is difficult to get feedback from the students regarding the GetMyUni
13
2.1 Industry profile & company profile: -
GetMyUni is an internet start – up based out of Paris and New Delhi. We are a TripAdvisor/
Zomato for colleges where students can share their experiences by rating and reviewing their
college.
GetMYUni aims to help students during their lifetime-from finding the right college to getting
the right industry exposure Via internship and fresher’s job.
The website GetMyUni is a website about searching and finding information about colleges
and Universities in India. The website is mainly used by students that are looking for something
that suits them best. There is a massive database of colleges on the website, and the descriptions
of each are incredibly detailed.
Let me expand a bit about three things that I loved about GetMyUni.
College descriptions
The website provides lists about campus, rankings, a very detailed description of each college
and university, fees, infrastructure, comments from students. The website is simply good. There
aren’t almost any complicated elements, everything is clean, sharp, with nice effects on the
home page. Speaking about home page, it’s huge. You won’t feel bored or uninterested while
scrolling as every bit of information is helpful and interesting.
Search option and categorization
You know, not a lot of sites have such great categorization of information, but GetMyUni does.
Not only that, their search option is incredibly detailed. I’ve been able to search for almost
everything because of the extra care they put into designing it.
GetMyUni .com receives about 6950 unique visitors and 25507 (3.67 per visitor) page views
per day which should earn about $55.60/day from advertising revenue. Estimated site value is
$24,775.49. According to Alexa Traffic Rank getmyuni.com is ranked number 58,417 in the
14
world and 0.00139% of global internet users visit it.
How popular is GetMyUni?
Daily Unique visitors
6,950
Monthly Unique visitors
208500
Daily page views
25,507 (3.67) per visitor
Alexa Rank
58417 visit Alexa
Alexa Reach
0.00139% (Percent of global Internet)
Where do Visitors go on the site?
Per user Page views % Reach %
GetMyUni.com
3.0
94.47%
94.63%
Exams.getmyuni.com
2.3
4.19 %
5.52%
15
Schoolbook.getmyuni.com
1.2
1.34%
3.38%
2.2 History of the GetMyUni company: -
While choosing their post- Graduate colleges, both Hardik and Upneet struggled to get relevant
peer information and communicate with fellow students/ Alumni to understand the Pros and
Cons of each college. “There was scattered information available on different forums and we
mostly had to rely on our personal connections to get peer information” said Upneet.
To solve the A fore mentioned problems, both Hardik and Upneet quit their jobs in December
2014 and started their venture GetMyUni with Om Shankar, The Tech Lead at GetMyUni.
How well the GetMyUni is doing?
GetMyUni has over 25,000 student’s reviews from over 5,000 colleges in 7 different countries.
It has more than 30 clients so far which includes Bigwigs like Zomato, BlaBlaCar, Times
internet, Grofers, and Many others.
The startup had raised a seed round from Times Internet and currently is focusing on building
a scalable product.
GetMyUni is a social college search platform launched in February 2015 by Upneet
Grover & Hardik Thakkar (Founders). The startup is currently helping students
choose the right college via exhaustive student given ratings and reviews, engaging
forums and alumni connect.
16
The company has covered more than 11K colleges and has more than 40K students
written reviews.
The company is considered as the India’s largest student review portal and also
generates 1000 student leads on daily basis.
GetMyUni not only helps a student but guides, with the most important decision of
their life i.e. which college to join. The company enables this decision by allowing
students to search for colleges by domain and then further use our advanced filters
like fees, university, approvals.
Sujata Sangwan Interacts With Upneet Grover, Founder, GetMyUni and Spoke to
Him
About Startup
We are disrupting the college search space by bringing in a social element to an
otherwise dull classifieds space. Our growth numbers are a testimony to our user
love. We've grown 12% Week-on-Week [60% Month-on-Month] over the 5 odd
months and are now doing 35K user sessions a day [A million sessions a month].
Our user engagement metrics are off the charts as well.
Initial challenges included our ability to scale user generated content and
encouraging students to write college reviews without having to spend money on it.
As a result, we created campus ambassador programs, strong referral and in
product marketing programs and were lucky to have a good word of mouth going
around. We were surprised by the number of students who were willing to help
aspirants and hence wrote long, unbiased reviews.
The next major challenge was money - investors were looking for more traction
before funding so we decided to focus on product and revenue equally. We came up
with a new revenue stream wherein we were enabling brands and companies reach
out to students via competitions and that became a raging success. We were making
enough money to support the business till we finally got the funding from Times
17
Internet [T Labs]. With that funding plus our revenues increasing month on month
we've been able to scale to a million users per month on the platform, something we
are incredibly proud of.
Idea Generation
While choosing our post-grad colleges, both Hardik and I struggled to get relevant
peer information and communicate with fellow students/alumni to understand the
pros and cons of each college. There was scattered information available on different
forums and we mostly had to rely on our personal connections to get peer
information.
Even today, students only have sites like Shiksha, HTCampus etc. at their disposal
which provide aggregated college information which is collected from the college
websites. Also, every college claims to be the best and hence the decision to join the
right college becomes extremely difficult.
To solve the aforementioned problems both Hardik and Upneet quit their jobs in
Dec’14 to start GetMyUni.
Team Background
The current core team consists of:
Upneet Grover - Computer Engineer from Pune University, FMS Alumnus, Ex-
Deloitte Strategy Consultant , Ex-Strategy Office of the CEO and Vice Chairman -
Times Group
Nirmanyu Arora - BE from Jodhpur Institute of Engineering and Technology and has
a lot of hands on experience with creating products in the Ed-Tech domain
Manish Gupta - MBA in Business Analytics and heads our database management
and leads delivery.
18
Tushar Mehta - BE from NSIT and heads marketing for us. Has helped many
startups previously as a growth hacker and campus connect consultant.
Traction Details
1. We have grown significantly and have a traffic of 1M+ sessions monthly growing
at 60% since December 15.
2. We receive 300 student questions on our student forums every day and are
growing to be one of the biggest student forums in the industry.
3. We enjoy unparalleled engagement on colleges with reviews with a user spending
an average >5 minutes on the page - highest in the industry.
Revenue Model
The classifieds space is traditionally a boring one, which has purely been built to
generate leads. Poor information, black hat seo techniques driven platforms, zero
user generated content have defined the industry and same was the case with
education space also. We saw a huge opportunity in the user generated content
space in education, given that there were clear winners in other industries and they
all had one thing in common - they had UGC at their core e.g.; Zomato for Food,
TripAdvisor for travel and glass door for jobs.
So, in short, our user generated content and the whole social element sets us apart
from our competitors because we believe that the college search decision, one of the
most important in a student's life isn't typically taken in isolation, but is taken by
considering hundreds of small data points. We want to leverage the power of UGC
and peer opinion to help a student make this decision easier.
Our user metrics are a testimony to the same - our reviews page have
unprecedented engagement with users spending up to 10-12 minutes on a page, a
number which is unheard of in the classifieds space.
Our revenue model includes:
19
Student Leads - Generating and selling High quality, verified, student leads to
colleges which are the right fit
Ads - Both vanilla and native advertisements to boost visibility and branding
Student Enrollments - Having a student fill out applications directly via our platform
and taking a fee per student enrollment
Funding
We have been funded by Times Internet via their incubator T-Labs. We raised $50K
and are currently operating profitably. But, we are looking to raise a seed round of
$1M to be able to have a strong sales team and beef up our product to start
monetization of the traffic we've been able to build.
2.3 Future Plans
The future plan involves a three pronged strategy :
Fortifying our position as the best college search destination and kick starting sales
for domestic colleges.
We also want to tap into the study abroad market since that still lacks a portal with
quality information which students can peruse
Our third and final goal - a rather ambitious one - is to build the strongest college
recommendation tool. We believe that currently a lot of students are being misguided
by offline consultants to suit themselves, and if there is a fair portal, which, basis a
student's background, marks and abilities and using advanced algorithms can
present them with the right set of college recommendations, that product will be a
super success.
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2.4 Vision of GetMyUni: -
To inspire and empower the students in identifying and developing career opportunities
through the strategic exploration of their personal, academic and professional interests.
2.5 Mission of GetMyUni: -
The office of GetMyUni is committed to providing experts career guidance to liberal arts
students through a customized career development process. Our approach includes interactive
and educational programming and resources that enables students to understand and articulate
the real world application of intellectual and practical skills gained in and out of the classroom.
We work to cultivate an expansive Career community that engages students, faculty, staff,
parents, alumni’s to support each student’s lifelong career journey.
21
2.6 GetMyUni competitor: -
Shiksha.com: -
Shiksha.com is an online education classifieds business of Info Edge India. This is
a marketplace which connects the education seekers with the education providers.
Information on educational institutes, programs, scholarships and admission
notifications for undergraduate programs, vocational courses providing professional
degrees or certificates and higher education in India and abroad is available on the
website.
Collegedunia.com
Collegedunia.com makes finding the suitable Colleges to enroll in and the ways to get in
through easier for an Aspirant, one just need to check what stream he/she wants to enroll in
and Collegedunia provides all the required information such as Minimum cut-offs,
Competitive Exams to prepare for, Infrastructure report, Placement Records, Alumni
Records, Fees and much more.
At Business Collegedunia is a Classifieds for Educational Institutions where colleges can list
themselves for free and by meeting our Criteria of required and relevant Information.
We make every possible effort to Verify, Curate and showcase the best possible information
to our visitors. The team is highly obsessed to Data, thus provides the best available and fresh
information of around 20000 colleges which is growing at a pace of 100 colleges a day.
A team of highly motivated 60 members dedicated to making collegedunia first choice for a
researcher to visit when it comes to Higher Education.
HT Campus
HTCampus or HTC (www.htcampus.com) was founded in June 2010 with the
objective of providing a comprehensive database of colleges and prep test papers to
students passing out of schools and colleges.
22
Careers360.com
Careers360- The Education Hub: A data-enabled and technology-driven Educational
Products and Services Company, Careers360 seamlessly integrates millions of
student and institutional data points with the user generated preferences of its more
than 6 million monthly visitors, to build sophisticated Prediction and
Recommendation products for the students to explore and achieve career plans,
based on their interests and abilities.
Driven by a 200+ member young team, we cover 9000+ colleges, 300+
courses and have 250+ products, from exam preparation to college
recommendation, used by over a Million students.
2.7 SWOT Analysis for students: -
Strengths: -
Huge popular Social media advertisement.
Second page appearance on google search results.
Content partnership with more than 30 clients so far which includes Bigwigs like
Zomato, BlaBlaCar, Times internet, Grofers, and Many others.
Dynamic presence that grab student’s attention like detailed institution profile page
with photos, videos, brochures etc.
Weakness: -
High dependence on shiksha.com, collegeduniya
High attrition rate
Digital media can be very frustrating. Often technologies don’t work as expected and
dealing with such problems can take time and persistence.
23
Opportunities: -
Digital marketing is comparatively newer in India.
India has over 350 universities and 17,600 colleges.
Students will search online for courses and colleges.
Low cost of advertising.
Threats: -
Economy slowdown.
All the competitors (Collegedekho, collegedunia, sargyan) are changing their
strategies and formatting new ones to capture markets.
Sales department of GetMyUni: -
A sales manager plays a key role in the success and failure of an organization. He is the one
who plays a pivotal role in achieving the sales targets and eventually generates revenue for
the organization. Sales department of GetMyUni.com office in Delhi.
25
What is satisfaction: -
Education is one of the key drivers of economic growth. Within an increasingly competitive
market in the higher education sector, university student satisfaction is an important component
in attracting and retaining high achievers, who, in turn, improve the reputation and standing of
the university.
First of all, it is necessary to define the notion of satisfaction and especially student‟
satisfaction. Satisfaction - a fulfillment of need or desire, the pleasure obtained by such
fulfillment. “Satisfaction is the feeling of pleasure or disappointment attained from comparing
a product’s perceived performance (outcome) in relation to his or her expectations. If the
performance falls short of expectations, the customer is dissatisfied. If the performance
matches the expectations, the customer is satisfied. If the performance exceeds expectations,
the customer is highly satisfied or delighted”.
Student’ satisfaction is defined as students‟ assessments of the services provided by
universities and colleges. Student satisfaction is a continually changing construct in the Higher
Education environment due to repeated interactions. It is a dynamic process that requires clear
and effective action as a result of an institution listening to its students. Student satisfaction is
a complex construct influenced by a variety of characteristics of students and institutions.
Student satisfaction is an overall response not only to the learning experience of a student.
3.1 Influence on students from external and internal sources: -
CULTURE
Culture is the combination of all the traditional rituals performed, norms maintained and
traditions followed among the people or members of an organization or in society. A different
student with different culture determines the priorities that he would attaches himself to
different service provided by the educational institution. The culture influences the students to
make choices regarding their education or selecting the colleges. The culture may be come
from the family background. Sometimes the family like parents or mother make choice
regarding the colleges.
26
DEMOGRAPHICAL
Sometimes the same age group like friend’s influence in selecting the colleges. The selection
of college may change from time to time based on age. For the small children’s the selection
of school is made by the parents and this situation may change when the students are making
the choice regarding the college. The students normally make the choice of the college by
themselves.
SOCIAL STATUS
The selection of college may be based on the status of the students. The students who is richer
likes to study in good and best campus. The students whose family income is not so good may
prefer to join the college which suits their status. The selection of college may be based on the
social status also. The students like to study based on the status they belong to and even
selecting the course also depends on the status. In majority cases the students whose father is
lawyer like to take the law course…etc.
REFERENCE GROUP
These reference groups have impact on the students in selecting the college or course. The
reference group are parents, friends, neighbors, peer groups…...etc. Sometimes this groups
help the students in selecting the college. Like the friends studied in same college may prefer
is another friend to join the same college. The parents may sometimes influence the students
in selecting the college.
FAMILY
Family is one of the most important influencer in selecting the college or course for students.
The family may like their children’s to be studied in good prestigious college. They may
enquire the college with others and final make the decision regarding the college. In India the
role of family is selecting the college or any other product make major decision.
28
Market research
Market research is the process of the gathering, recording and analysing of data about
customers, competitors and the market. Market research helps in creating a business plan,
launch a new product or services. With market research companies can know about current and
potential customers. In total it helps to define customers in a given geographical region. The
purpose for market research is to make better business decision about the development and
marketing of new products. Market research represents voice of consumer in a company.
Steps involved in market research: -
1. Establishing the objectives:
The objective of researcher was:
To understand and to analyse the student’s satisfaction on GetMyUni website.
2. Selecting the established research design
The researcher had given a questionnaire, to be filled up by the students who are aware
of the GetMyUni website.
3. Identify information types and resources:
The questionnaire was based on parameter such as
a. Call centre service.
b. Time frame
c. Quality of service
d. No. of days to complete the service.
4. Collection of data:
The area of survey was in Bangalore. The number of interviewed were 138.
5. Approach:
29
a. Personal interview.
6. Execution of project:
The project had to be executed in a systematic and in time. Before any interview a study
had to be made of respondent its product purchased and the person to be interviewed.
7. Analysis of data:
The analysis of data requires a number of operations such as establishment of
categories, then application of these categories into raw data through tabulation and
drawing statistical inference.
8. Interpretation:
The researcher has to analyse and interpret the data in such a manner that hypothesis
made by the researcher support the situation.
30
RESEARCH METHODOLOGY
Research methodology is considered as the nerve system of the project. without a proper well-
organized research plan, it is what an impossible to complete the project and reach to any
conclusion. The project was based on the survey plan. The objective of survey was to collect
relevant data, which works as a bases for drawing conclusion and getting result.
SURVEY METHOD:
The survey is a complete operation, which requires some technical surveys are suited for
getting primary data, the research obtained information from the respondents by a kind of
interviewing them.
SAMPLING:
It is not always necessary to collect all data from whole universe. A small representative sample
may serve the purpose. A sample group taken in a large. This small group taken in the large lot.
Research instrument
Questionnaire-questionnaire is a carefully and complied with a logical sequence of questions
directed to a define objective. It is the outline of what information which is required and for
the framework on which the data is a built upon. Questionnaire is commonly used in securing
information that its preparation requires almost skill and care.
RESEARCH DESIGN
Research design is important as primarily because of the increased complexity in the market as
well as in the marketing approaches. It is the key to the evolution of successful in marketing
strategies and programmers. It is an important tool to be studying the buyers behaviour,
consumption patter, brand loyalty, and focus market changes. A research design specifies the
methods and process for conducting a particular study.
31
SAMPALING METHODOLOGY
DETAILS OF THE SAMPLING METHODOLOGY, I HAVE MADE QUESTIONAIRE.
THE ONE IS MADE FOR THE CUSTOMER.
No. of questions in questionnaires for customer:15
No. of people met during the research:175
No. of respondents during the research:138
SAMPLE UNIT
business man, students, house maker, workers.
SAMPLE SIZE
138 people
RESEARCH TOOL
Questionnaire
RESEARCH AREA
Koramangala (˘Bangalore”)
32
DATA ANALYSIS AND INTERPRETATION
Table 4.1: Table showing the age of the respondents
Age of respondent No. of respondent in terms
of age
Percentage of No. of
respondent in terms of age
a. Below 18 28 20.28
b. 18-25 73 52.89
c. 26-35 37 26.81
d. 36-45 0 0
e. Above 45 0 0
Graph 4.1: Graph showing the age of the respondents
Interpretation: -
According to my survey the age of the students I included in my study is below18 are
20.28%, 18 to 25 is 52.89%, 26-35 is 26.81%. In above it shows that more number of
students in my survey belong to the age between 18 to 25.
0
10
20
30
40
50
60
70
80
a. Below 18 b. 18-25 c. 26-35 d. 36-45 e. Above 45
28
73
37
0 0
No. of respondent in terms of age
No. of respondent in terms of age
33
`
Table 4.2: - Table showing educational qualification of respondent.
Educational qualification No. of respondent in
respective of their age
Percentage of No. of
respondent in respective
of their age
a. Higher secondary 27 19.56
b. College but not graduate 51 36.95
c. Graduate 39 28.26
d. Post graduate 21 15.21
Graph 4.2: - Graph showing educational qualification of respondent.
Interpretations: -
The qualification of students included in my survey is Higher secondary student is 19.26%,
college but not graduate is 36.95%, Graduate students is 28.26%, and post Graduate students
is 15.21%. In above it shows that more number of qualified students included in my studies is
college but not graduate and graduate.
0 10 20 30 40 50 60
a. Higher secondary
b. College but not graduate
c. Graduate
d. Post graduate
27
51
39
21
No. of respondent in respective of their age
No. of respondent in respective of their age
34
Table 4.3: - Table showing the website you look for in searching the college
College search platform No. of respondents
regarding the selecting the
website
Percentage of No. of
respondents regarding the
selecting the website
CollegeDuniya 27 19.56
Siksha.com 34 24.63
GetMyUni.com 23 16.66
HT campus 17 12.31
Others 37 26.81
Graph 4.3: - Graph showing the website you look for in searching the college
Interpretations: -
The website which students prefer to search the college or finding the information of the
college is from collegedunia 19.26% of students have been visited, siksha.com 24.63%,
GetMyUni is 16.66%, HT campus is 12.31%, and Others 26.81%. In above it shows that
siksha and other website is where the students visit many times for information. GetMyUni
stands 23 it shows that the GetMyUni website should improve to reach more students.
No. of respondents regarding the selecting the website0
10
20
30
40 2734
2317
37
No. of respondents regarding the selecting the website
35
Table 4.4: - Table showing the students visiting GetMyUni website
Visited GetMyUni website No of students visited the
GetMyUni website
Percentage of No of
students visited the
GetMyUni website
Yes 76 55.07
No 62 44.93
Graph 4.4: - Graph showing the students visiting GetMyUni website
Interpretation: -
According to my study the number of students visited GetMyUni website is 55.07% and
those who are not visited is 44.93%. In my survey it shows that majority of students have
visited the GetMyUni website.
76
62
No of students visited the GetMyUni website
Yes No
36
Table 4.5: - Table showing the reason for students visiting GetMyUni website
Reason for visiting the
GetMyUni
Reason for the students
to visit GetMyUni
Percentage showing
Reason for the students
to visit GetMyUni
Service they provide 37 26.81
Content which they
provide
26 18.84
Response to a student’s
query
16 11.59
Updating new information 43 31.15
Web deign 16 11.59
Graph 4.5: - Graph showing the reason for students visiting GetMyUni website
Interpretation: -
The reason for the students to visit the GetMyUni website is for service they provide is
26.81%, content which they provide is 18.84%, Response to a student’s query is 11.59%,
updating new information is 31.15%, and web design is 11.59%. In my survey it shows that
the reason for visiting the GetMyUni website is for the service they provide and new
information they update.
0
10
20
30
40
50
Service theyprovide
Content whichthey provide
Response to a student’s query
Updating newinformation
Web deign
3726
16
43
16
Reason for the students to visit GetMyUni
Reason for the students to visit GetMyUni
37
Table 4.6: - Table showing the Students satisfaction regarding the service provided by
the GetMyUni website.
Satisfaction regarding the
service
No. of respondent in
respective of service of
GetMyUni
Percentage showing No.
of respondent in
respective of service of
GetMyUni
Excellent 56 40.57
Good 34 24.63
Average 43 31.15
Poor 5 3.62
Very poor 0 0
Graph 4.6: - Graph showing the Students satisfaction regarding the service provided by
the GetMyUni website.
Interpretation: -
The student’s satisfaction regarding the GetMyUni website is for excellent it is 40.57%,
Good 24.63%, average 31.15%, and poor is 3.62%. It shows that majority of the students are
satisfied with the GetMyUni website.
0%
20%
40%
60%
80%
100%
Excellent Good Average Poor Very poor
56 34 43 5
0
No. of respondent in respective of service of GetMyUni
No. of respondent in respective of service of GetMyUni
38
Table 4.7: - Table showing the overall response time of GetMyUni website regarding any
queries of students.
Response time of
GetMyUni
No. of response regarding
time required for
GetMyUni to students
queries
Percentage showing No. of
response regarding time
required for GetMyUni to
students queries
Fast 37 26.81
Ok 46 33.33
Slow 55 39.85
Graph 4.7: - Graph showing the overall response time of GetMyUni website regarding
any queries of students.
Interpretation: -
The survey showing the response time of the GetMyUni website is for fast it is 26.81%, for
ok it is 33.33%, and for slow it is 39.85%. It shows that the GetMyUni still needs to improve
its response time of the students.
37
46
55
No. of response regarding time required for getmyuni to students queries
Fast Ok Slow
39
Table 4.8: - Table showing the students knowing about GetMyUni website.
Media for knowing
GetMyUni
No. of students knowing
the GetMyUni by this
media
Percentage showing No. of
students knowing the
GetMyUni by this media
Facebook 53 38.40
Twitter 22 15.94
YouTube 56 40.57
Others 7 5.07
Graph 4.8: - Graph showing the students knowing about GetMyUni website.
Interpretation: -
The media in which the students come to know about the GetMyUni website from Facebook
38.50%, twitter 15.94%, YouTube 40.57%, and other 5.07%. It shows that the students come
to know about the GetMyUni website by Facebook and YouTube.
53
22
56
7
No. of students knowing the GetMyUni by this media
Facebook Twitter Youtube Others
40
Table 4.9: - Table showing if the students get right college after visiting the GetMyUni
website.
Right College from
GetMyUni website
No. of response if
students got right
college by GetMyUni
website
No. of response if
students got right
college by GetMyUni
website
Yes 89 64.49
No 49 35.50
Graph 4.9: - Graph showing if the students get right college after visiting the GetMyUni
website.
Interpretation: -
The survey showing if the students got right college from GetMyUni website for yes it is
64.49% and for no it is 35.50%. It shows that majority of students got good college by this
website.
Yes No
89
49
NO. OF RESPONSE IF STUDENTS GOT RIGHT COLLEGE BY GETMYUNI WEBSITE
No. of response if students got right college by GetMyUni website
41
Table 4.10: - Table showing overall rating of GetMyUni.
Overall rate of
GetMyUni
No. of response on rating a
GetMyUni.
Percentage showing No. of
response on rating a
GetMyUni
a. excellent 29 21.01
b. good 67 48.55
c. average 41 29.71
d. poor 1 0.72
e. very poor 0 0
Graph 4.10: - Graph showing overall rating of GetMyUni.
Interpretation: -
The survey showing the overall rating of students regarding the GetMyUni website is for
Excellent it is 21.01%, for good 48.55%, for average 29.71%, for poor 0.72%. It shows
overall rating of GetMyUni website is good.
42
Table 4.11: - Table showing if the respondent is willing to tell is friends about the GetMyUni
website.
Respondents attitude to
refer friends about
GetmyUni website
No. of students willing to
refer their friends about
GetMyUni
Percentage showing No.
of students willing to
refer their friends about
GetMyUni
Yes 96 69.56
No 42 30.43
Graph 4.11: - Graph showing if the respondent is willing to tell is friends about the
GetMyUni website.
Interpretation: -
In my survey it shows if the students are willing to refer their friends about the GetMyUni
website for yes it is 69.56% and for no it is 30.43%. It shows that more number of students
are like to refer their friends about the GetMyUni website.
96
42
0 20 40 60 80 100 120
Yes
No
No. of students willing to refer their friends about GetMyUni
No. of students willing to refer their friends about GetMyUni
43
Table 4.12: - Table showing the respondent’s reason for visiting the GetMyUni website.
Reason for visiting
GetMyUni website
No. of reason for visiting a
GetMyUni website
Percentage showing No. of
reason for visiting a
GetMyUni website
For finding the Right
college
34 24.63
Information regarding
the entrance exam
26 18.84
To add Reviews
regarding the college
12 8.69
To know the
information regarding
the college
62 44.92
Other reason 4 2.89
Graph 4.12: - Graph showing the respondent’s reason for visiting the GetMyUni website.
Interpretation: -
The reason for visiting GetMyUni website is for finding the right college is 24.63%, for
information regarding the right college 18.84%, to add reviews about the college 8.69%, to
For finding the Right college
Information regarding the entrance exam
To add Reviews regarding the college
To know the information regarding the college
Other reason
34
26
12
62
4
NO. OF REASON FOR VISITING A GETMYUNI WEBSITE
No. of reason for visiting a GetMyUni website
44
know the information regarding the college 44.92%, and other reasons 2.89%. It shows that
majority of the student’s reason for visiting the GetMyUni website is information about the
college or other information they provide.
Table 4.13: - Table showing if the students like to visit GetMyUni website.
Visiting GetMyUni
website
No. of students willing to
visit GetMyUni
Percentage showing No. of
students willing to visit
GetMyUni
Yes 86 62.31
No 52 37.69
Graph 4.13: - Graph showing if the students like to visit GetMyUni website.
Interpretation: -
If the students want to visit once again the GetMyUni website for yes it is 62.31% and for no
it is 37.69%. It shows that majority of the students are interested in visiting the GetMyUni
website.
86
52
No. of students willing to visit GetMyUni
Yes No
46
5.1 Findings
To find the right college, 19.26% students visits Collegedunia website, 24.63%
students visit siksha.com, 16.66% students visit GetMyUni.com, 12.31% students
visit HT Campus, and 26.81% students visit other sites.
55.07% students visit the GetMyUni website for finding the details regarding the
colleges.
26.81% students visit GetMyUni website for the service which is provided by them
and 11.59% students visit the website for the contents.
60% of students are satisfied with the GetMyUni website.
39.85% students told that the response time for their queries was slow.
38.40% students get to know about the GetMyUni website from Facebook, 15.94%
students get to know about the GetMyUni website from Twitter, 40.57% students get
to know about the GetMyUni website from YouTube, and 5.07% students get to know
about the GetMyUni website from other social media.
64.49% students have got the right college through from GetMyUni website for
starting their career.
60% students have rated the GetMyUni website is good for getting information
regarding the colleges.
For finding the best & right colleges 19.56% students are of the Higher secondary,
36.95% are of Pre university students, 28.26% students are Graduate and 15.21%
47
students are Post Graduate visit GetMyUni website.
69.56% students are willing to refer their friends about the GetMyUni website.
The above survey shows that the social media influences more students to visit the
GetMyUni website to find the right colleges or to get information regarding the
colleges.
The survey shows that the GetMyUni is lacking in popularity compared to its
competitors. Only few students get to know about this website.
The survey shows that the students are satisfied with the service provided by the
GetMyUni website. So there is no problem regarding the service of GetMyUni website.
48
5.2 Suggestions: -
In above it shows that only 16.66% of students visit the GetMyUni website. It needs
to be promoted more to create the awareness among students.
GetMyUni should increase its response time for the students queries since it is lacking
when compared to other website.
The website should focus more on the reviews made by the students about their
colleges.
Since the social media is the only platform for the promotion of the GetMyUni website
it should focus more on the advertisement in social media like Facebook, YouTube, and
Twitter etc.
The GetMyUni needs to update the latest information regarding the colleges, Exams
and other information, to attract large number of students.
The GetMyUni should focus more on the students queries and respond to them very
quickly.
The website should help the students in getting scholarship or loan to those who are
interested in studying in abroad.
GetMyUni should try to appear in the first page of the google search engine.
Frequent innovation is needed to keep the company first among its competitors.
49
5.3 Conclusion
The website GetMyUni is a website about searching and finding information about colleges
and Universities in India. The website is mainly used by students that are looking for something
that suits them best.
GetMyUni .com receives about 6950 unique visitors and 25507 (3.67 per visitor) page views
per day which should earn about $55.60/day from advertising revenue. Estimated site value is
$24,775.49. According to Alexa Traffic Rank getmyuni.com is ranked number 58,417 in the
world and 0.00139% of global internet users visit it.
GetMyUni.com is at a nascent stage of growth. Efforts are being made to establish this
brand and its offering in a relatively new digital space. During this relatively early
phase, a certain amount of losses is in-built into the strategic growth model of this
brand.
Being a Technology driven company, it always faces the risk of an innovation.
Investments being made on mobile based applications, which is a breakthrough
technology in this business.
The study reveals that GetMyUni.com is trying its level best to increase its customer
satisfaction.
The students can find the right college which suits them.
The students can get Information regarding the Exam required to get admission in the
college.
GetMyUni answers the FAQs posted by the students.
50
Bibliography
Appleton-Knapp, S. L. and Krentler, K. A. (2006), “Measuring student expectations and them
effects on satisfaction: the importance of managing student expectations “, Journal of
Marketing Education.
Browne, B., Kaldenberg, D., Browne, W. and Brown, D. (1998), “Student as customers:
factors affecting satisfaction and assessments of institutional quality “, Journal of
Marketing for Higher Education.
Clewes, D. (2003), “A student-centered conceptual model of service quality in higher
education”, Quality in Higher Education.
Douglas, J. and Douglas, A. (2006), Quality in Higher Education.
Elliott, K. M. and Shin, D. (2002), “Student satisfaction: an alternative approach to assessing
this important concept”, Journal of Higher Education Policy and Management
.
Elliott, K. M. and Healy, M. A. (2001), “Key factors influencing student satisfaction related to
recruitment and retention”, Journal of Marketing for Higher Education.
Gremler, D. D. and McCollough, M. A. (2002), “Student satisfaction guarantees: an empirical
examination of attitudes, antecedents, and consequences”, Journal of Marketing
Education.
Harvey, L. (2003), “Student feedback”, Quality in Higher Education.
Harvey, L. and Green, D. (1993), “Defining quality”, Assessment & Evaluation in Higher
Education.
51
Appendix
QUESTIONNARIE
HEMANTH KUMAR.G
MBA
NEW HORIZON COLLEGE OF ENGINEERING
________________________________________________________________________
DEAR SIR/MADAM: -
I AM STUDENT OF NEW HORIZON COLLEGE OF ENGINEERING.AS A PART OF
CURRICULUM OF MBA.I AM CONDUCTING A SURVEY TO PREPARE PROJECT
REPORT ON “A STUDY ON STUDENTS SATISFACTION ON GETMYUNI”
THEREFORE, I KINDLY REQUEST YOU TO SPARE SOME OF YOUR PRECIOUS
TIME TO ANSWER THE FOLLOWING QUESTIONS.
1. NAME; -_____________________________
GENDER: -____________________________
CONTACT NUMBER
OR MAIL ID: -_________________________
OCCUPATION: -_________________________
2. AGE OF RESPONDENT
A. BELOW 18
B. 18-25
C. 26-35
D. 36-45
E. ABOVE 45
3. EDUCATIONAL QUALIFICATION
A. HIGHER SECONDARY / SENIOR SECONDARY
B. COLLEGE BUT NOT GRADUATE
C. GRADUATE
52
D. POST GRADUATE
4. What is the website you look for in searching the college?
A. CollegeDuniya
B. Siksha.com
C. GetMyUni.com
D. HT campus
E. Others
5. You have visited GetMyUni website?
A. YES
B. NO
6. What is the reason to visit the GetMyUni website?
A. Service they provide
B. Content which they provide
C. Updating new information
D. Web deign
7. What is your satisfaction regarding the service provided by the GetMyUni website?
A. EXCELLENT
B. GOOD
C. AVERAGE
D. POOR
E. VERY POOR
8. According to you Overall response time of GetMyUni website regarding any queries of
students
A. FAST
53
B. OK
C. SLOW
9. How do you know about the GetMyUni website?
A. FACEBOOK
B. TWITEER
C. YOUTUBE
D. OTHERS
10. Do you find right college after visiting the GetMyUni website?
A. YES
B. NO
11. What is your Overall rating of GetMyUni website
A. EXCELLENT
B. GOOD
C. AVERAGE
D. POOR
E. VERY POOR
12. Whether you will tell about the GetMyUni website to your friends?
54
A. YES
B. NO
13. What is the reason for visiting the GetMyUni website
A. For finding the Right college
B. Information regarding the entrance exam
C. To add Reviews regarding the college
D. To know the information regarding the college
E. Other reason
14. Do you want to visit once again the GetMyUni website?
A. YES
B. NO.
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