A PIER of the project Maurice KabeirehoA project Post Implementation and Evaluation Report explaining
and analyzing the major activities of the project and basing on
such to give future recommendations
Maurice Kabeireho
Kaplan University
Dr. Rhoda Chicone
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A PIER of the project Maurice Kabeireho
Table of Contents
Executive Summary------------------------------------------------------------------3
Project Objectives-----------------------------------------------------------------------4
Business Areas --------------------------------------------------------------------------4
Project Personnel and organization --------------------------------------------------5
Project history and Timeline-----------------------------------------------------------6
Risk Assessment and Mitigation technics -------------------------------------------7
Change Control and Quality management Techniques-----------------------------8
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A PIER of the project Maurice KabeirehoProject
Communication-----------------------------------------------------------------9
Customer Expectations-----------------------------------------------------------------10
Project Results---------------------------------------------------------------------------11
Lessons Learned-------------------------------------------------------------------------14
Conclusion--------------------------------------------------------------------------------15
Executive Summary
The ACN cup App project was thought about after realizing that
there was a growing ground for people interested in the African
Cup of Nations as evidenced by the statistics from the Football
governing bodies like FIFA of the people who purchase the tickets
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A PIER of the project Maurice Kabeirehoto attend the tournament over the years. Therefore, this meant
that there was potential demand from people wishing to get more
information about the tournament.
The ACN cup App project thus sets out to provide the interested
viewers of the tournament with the latest and updated information
about the tournament in real time. It provides the users with the
opportunity to check the tournament statistics in regards to
participant’s positions in the table, goals, prayers statistics
as well as future fixtures in the tournament.
Generally, a Post Implementation Evaluation Report (PIER) serves
to document the successes and failures of the project by
providing a historical record of the originally planned and the
actual budget, scope and schedule.
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A PIER of the project Maurice Kabeireho
Project Objectives:
The project was intended to deliver a product that would provide
the users with an all in one App about information in the Africa
Cup of Nations tournament. It would provide the users with the
following;
To bring the Africa Cup of Nations tournament closer to the
fans by developing it on a mobile App platform.
To give users current tournament table statistics
To provide tournament Fixtures
To show the Prayer’s tournament Statistics
To provide real time goal scores in the games
To provide real time game statistics live as they happen
Any other News about the tournament
The business problem to be solved was how to market the App to
the intended users in the most secure manner that would ensure
information security issues are kept at minimum considering the
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A PIER of the project Maurice Kabeirehohigh level of hackers and cyber-attacks in the market today. This
was solved by negotiating with Apple to use its platform since
they products are more monitored in terms of security and
moreover does not use open source products on its platform that
would likely be easily compromised.
Business Areas:
The project customers would be all the people that are interested
in soccer and more particularly those interested in the Africa
Cup of Nations tournament. The project is expected to gain ground
because of the growing market for the Apple products in the
market and more especially on the African continent where the
majority of the users are expected to be located. Statistics from
FIFA, and some selected football governing bodies in the African
Nations show that there has been a growing number of the viewers
of the tournament over the years.
Project Personnel and Organization:
6
A PIER of the project Maurice KabeirehoThe project employed a larger labor resource ranging from the top
managers to the project manager, departmental leads to team
members including the non-technical staff like administrative
officers such as drivers.
At the helm of the project was the Chief Executive officer (CEO),
followed by the General Manager, then Operations Manager,
followed by the Project Manager, Administrative officer,
Team/departmental leads, Team members and other non-technical
staff.
In a an organizational chart manner, this can be presented as
follows;
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A PIER of the project Maurice Kabeireho
Project History and Timeline:
The major activities of the project included Project planning
that formed the basis of all the other activities of the project,
Project designing that formed the shape of the project, Project
development, Project controlling that involves monitoring and
change updates, Project testing, Project implementation as well
as Project Implementation and maintenance.
All these activities were accomplished by allocating the
appropriate and optimal resources as shown in the Gantt chart
that would just be enough to efficiently do the required tasks in
the planned time. This thus meant that a well-trained team of
employees coupled with a robust project manager work together
with the support of top management to accomplish the project
activities.
The constant monitoring of the project the project manager to
detect any changes in the project variables which would then
trigger prompt action from management to bring them back to
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A PIER of the project Maurice Kabeirehonormal and thus keeping the project within its schedule, scope
and cost and thus being able to hit its Timeline.
Risk Assessment and Mitigation technics:
One of the risks that occurred during the project life time was
that one caused by stress amongst the team members; mainly caused
by their family problems. As a project manager, I tried to
mitigate this risk by availing counseling services to the team
members and encouraging them to open up to me whenever they had
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A PIER of the project Maurice Kabeirehopersonal issues. At one time, I would sometimes allow them to
work from home for a few hours so as to enable them take care of
some very critical family issues that I realize could cause them
stress and thus affecting their efficiency to work.
Another risk that occurred during the project was that one
technological changes as a result of the vibrant technology
improvements that occur each day. Such changes would imply that
the project technology could be outdated by the time of
completion and thus not be able to serve or compete favorably in
the market. This risk was mitigated by carrying out research
about the new technological developments in regard to the project
and constantly updating it so as to be in line with the new
technology in the market.
Power outage was one other risk that occurred during the course
of the project but this was mitigated by purchasing a standby
generator to cover up for power just in case of the outage and
thus keeping the project work running as scheduled.
Last but not least the risk of data loss mainly due to improper
system shutdowns or Denial Services attacks sometimes occurred
10
A PIER of the project Maurice Kabeirehoduring the project lifetime. This risk was however, mitigated by
carrying out regular system backups that would help to restore
the system data whenever there was such a problem.
Change Control, Quality and Configuration Management Techniques:
The issues of quality, change control as well as configuration
management are very much important and crucial to every projects
success and thus must be kept a priority during the project life
time.
To ensure quality, constant monitoring of the project was done by
running regular reports about the project in regard to its cost,
schedule and scope and seriously analyzing and monitoring any
changes that occur than originally planned and thus avoiding such
things as scope creep that may lead to very high overruns and
thus the failure of the project in the long run.
Once such changes are noticed through generation and comparison
of project reports, it is documented and then discussed with the
top management and other stakeholders before a decision on the
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A PIER of the project Maurice Kabeirehochanges is made. This is very crucial in ensuring the changes
made are in line and agreement with the user’s demands and
expectations. Also the sponsors need be involved especially where
the changes proposed may require more funds into the project.
When the changes have been discussed and approved, then the
project manager documents such minutes to the approval of the
changes and then goes ahead to make changes in the system and
updates to the projects. Control changes and updates are very
crucial so as to help keep project within the planned variables.
It is crucial to note that in situations where it is major
changes to the project are made that may include change of
direction of the project, as a project manager you will need to
go back to the planning document and fit in such changes so as
the reflect the time, schedule and scope of the project.
Therefore, the regular running of the project reports and their
constant analysis, making timely change approvals as well as
ensuring that all the stakeholders were involved in the process
were some of the technics that were used and helpful in
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A PIER of the project Maurice Kabeirehocontrolling quality and successful change controls of the
project.
Project Communication:
Project communication is as important as the project itself and
its breakdown can easily lead to the failure of the project
because it is the only way through all important information
regarding the projects rich the appropriate parties. Project
communication was ensured through the following;
Sending out mass emails to all the employees through the
company server on any updates about the project so as to
keep all the stakeholders with updated information about the
project.
Weekly departmental meetings to review their progress and
document it and also to raise any issues that could have
occurred that required immediate attention.
A Weekly overall project meeting and status report by the
project manager to give the general status of the project
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A PIER of the project Maurice Kabeireho
and an update on all the major issues and upcoming events
including the foreseen risks to the project.
Use of project information/notice boards where important
updates, announcements and information about the project are
posted for all employees to view, usually targeted in the
hall ways or cafeteria area for easy access by the
employees.
In combination with all the above techniques, as a project
manager, being very simple and very approachable to all the
employees by others and having to make appropriate follow-ups on
issues is one big way to make the communication within the
project very effective.
Customer Expectations:
The customer’s expectation was the delivery of a fully
functional, all in one App, that would provide real time
information about the Africa Cup of Nations Tournament in terms
of accurate game statistics, result tables, fixtures as well the
news surrounding the tournament. Such expectations were
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A PIER of the project Maurice Kabeirehoidentified by carrying out research from the existing Football
governing bodies and also by inclusion of an option for a survey
questionnaire in the App from where customers can give their
feedback on its performance.
The technique used to achieve this was the inclusion in the App
an option for automatic updates that would enable it to keep up
with the real time and updated data about the tournament.
Also ensuring that the App does not experience a lot of downtime
and delays in delivering caused by viruses especially as a result
of uncontrolled platforms, the App was decided to be built on the
Apple IOS platform that cares so much about the security of the
software and does not allow any open source software that is
usually subject to viruses and can thus be easily attacked. Note
that this not to say that the App will never be infected but the
chances are small due to the constant monitoring by Apple of its
platform.
Also to ensure that information about the tournament flows to the
customers as expected, the App will be registered with FIFA and
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A PIER of the project Maurice Kabeirehothe Africa Cup of Nations governing body so as to allow live flow
of information and data from the tournament broadcasting.
Project Results:
Statistical/Financial Data;
The planned versus the Actual Data can be obtained by looking at
and analyzing the variance columns in the Gantt chat. This is
basically done by comparing the Baseline information with the
final/actual information about the project.
For example the schedule information/statistics would be got from
the following figure shown below;
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A PIER of the project Maurice Kabeireho
The resource usage and tracking of the planned/baseline and
actual data, this will be got by analyzing the table below;
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A PIER of the project Maurice Kabeireho
From the table above, it can be seen that the planned hours for
the planning and developing of the project plan was 80 and the
actual was also 80 hours.
It can also be seen that while the baseline/planned hours for the
entire project was 20,296.3 hours, the actual hours will be
19,976.3 hours and out of this, only 148.3 has so far been
utilized.
The planned versus the final cost, we can look at it from the
form table;
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A PIER of the project Maurice Kabeireho
It can be seen from the above table that the planned/baseline
cost of the project was US $ 839,592.27 and the actual cost of
the project was at US $ 810,301.91; thus with a variance of US $
29,200.36.
Lessons Learned:
One of the biggest lessons learned from the project is that each
project that is undertaken usually has a degree of uncertainty
either from the human resource side, technology side or be it
terms of the budget and schedule as it is difficult to make
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A PIER of the project Maurice Kabeirehoaccurate estimates of these variables at the planning process of
the project.
Therefore, for this reason, my advice and recommendation to any
future project manager is that he/she needs to be prepared right
from the point go on how to deal with such uncertainties and thus
be able to bring the project to its logical conclusion. Including
an emergence fund in the initial budget of the project, making
regular project monitoring, revealing weekly project status
updates to the all the stakeholders including the employees and
using good communication skills that make him closer to all
stakeholders especially the employees are some of the ways he can
deploy to work around such a situation.
Furthermore, as a project manager, it is crucial that you fully
understand your customer expectations and especially in terms of
budget, quality, scope as well the schedule of the project. This
will help you put more importance on such areas and thus help to
meet the expectations and making your project a success. For
example a customer may want as a matter of fact to hit a
particular time line for the product to be delivered even if this
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A PIER of the project Maurice Kabeirehowill cost him a little more to be accomplished. Therefore as a
project manager, it will be from your understanding to explain to
the owners/sponsors of the project such that their expectations
are met with success. Alternatively, some customers who put more
emphasis on the budget may be willing to do away with some
features in the product as long as this would not affect the
quality of the deliverable. Thus, understanding of these factors
by the project manager is very important for the successful
conclusion of the project.
Conclusion
In conclusion thus, a Post Implementation and Evaluation Report
(PIER) put all these facts in consideration by carefully looking
at the history of the project, making a review of the major
tasks, the risks that were involved, the success factors,
techniques used to ensure control before finally deriving lessons
from the project for future use and recommendations. Thus easy
to say, that a Post Implementation and Evaluation Report (PIER)
documents the failures and successes of the project and thereby
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