Welcome to Statistical Process Controls, Inc. and SPC Press!

Order & Registration Number (800) 545-8602

Donald J. Wheeler— the Internationally Recognized Expert on Data Analysis and SPC

He has the Knowledge… Dr. Wheeler has been elected to be a fellow of both the American Statistical Association and the American Society for Quality. He has M.S. and Ph.D. degrees in Statistics from Southern Methodist University. He taught at the University of Tennessee for 12 years, where he was an Associate Professor of Statistics. He was a student and colleague of Dr. W. Edwards Deming, and in 2010 he was awarded !e Deming Medal.

He has the Experience… Dr. Wheeler is a consulting statistician who has been teaching Data Analysis and SPC techniques since 1970. While he began his career as a university professor, for over 30 years he has worked as a consultant and teacher in business and industry. In 1982, Dr. Wheeler founded Statistical Process Controls, Inc. to provide exceptional training in Data Analysis Techniques for industry. Since that time, he has worked with over 300 companies and organizations in all areas of business, government, and industry. He has taught over 1100 seminars in 18 countries around the world, and students from 34 countries have come to the U.S. to attend his public seminars. !ese seminars have been credited with turning companies around, taking them from

red ink to black.

He has the Ability to Communicate… In 1986, SPC Press published Understanding Statistical Process Control, by Wheeler and Chambers. It became an overnight hit and went on to become “one of the top ten books on quality.” In 1993, he authored Understanding Variation, !e Key to Managing Chaos, which was even more popular. Dr. Wheeler has written over 250 articles, and for many years he has been a popular columnist for Quality Digest. With "ve best-sellers, and over 500,000 books in use around the world, Dr. Wheeler ranks as one of the premier authors in the quality "eld. SPC Press was established by Fran Wheeler to provide world-class books on quality and productivity. We have published 38 books by 26 authors. Over the years, ten of these books, by eight di#erent authors, have become best-sellers.

Dr. Wheeler is the Instructor and Consultant You Need… Dr. Wheeler has specialized in teaching statistics to non-statisticians throughout his career. By emphasizing the way of thinking behind the techniques, he makes it easy for students to understand how to analyze data e#ectively and how to communicate their "ndings clearly. !is insight is the key to making

data analysis relevant in the 21st Century.

Welcome to Statistical Process Controls, Inc. and SPC Press!

Dr. Wheeler has the knowledge, the experience, and the ability to communicate. Your organization can bene"t from his wisdom.

!is powerful presentation is based upon Dr. Wheeler’s perennial best seller, Understanding Variation…!e Key to Managing Chaos, and it has become a most important tool in many companies. Using typical management reports, the presentation compares the traditional analytic approaches with a better way to discover what your data is really telling you. !is allows you to use your data far more e#ectively.

!is in-house workshop is intended for executives and managers. For some it is the starting point of further studies. For others it becomes the catalyst that changes the way they make decisions and interpret data. Topics in the four-hour presentation include:

the comparison of values and the problem of variationprinciples for understanding datathe speci"cation approach to interpreting datathe average value approach to interpreting datathe process behavior chart approach to understanding datathe two mistakes of data analysisusing data to gain insight into your processescomparisons between the approaches to data analysis

learning from your datathe problem of "xing the wrong thingsa more e#ective way to understand your data

!is presentation provides the basic information you need in order to understand why appropriate data analysis is crucial to the success of your business. Over and again, this workshop has been credited with being a turning point…the beginning of data-based management that can transform the productivity and pro"tability of any company.

While this presentation is included in the “Understanding Statistical Process Control” and “Making Sense of Data” seminars, it can also be scheduled as a separate, on-site presentation in either a one-day or one-half-day format.

For the full day presentation, instruction from Twenty !ings You Need to Know can be included, or you can schedule time for your sta# to consult with Dr. Wheeler.

Books used may include: Understanding Variation Twenty !ings You Need to Know (for the full day class)

For Scheduling Information

Contact Fran Wheeler(865) 584-5005

[email protected]

“I can’t begin to describe the

profound effect your presentation

had on us!”

“Never again will we be able

to look at data in the same old way.”

Understanding Variation !e Key to Managing Chaos

THE FIRST STEP IN DISCOVERY THROUGH DATA ANALYSIS


Understanding Statistical Process Control SPC for Manufacturing and Process Industries

!is seminar is intended for all those who need to learn to use SPC and Data Analysis techniques in production, manufacturing, or process industries. For those involved in a Six Sigma initiative, this course provides training that is essential for a successful program, but which is not included in most Six Sigma training.

Here you will learn how to discover the useful information in your data—one participant called it “learning to listen to what your data are telling you”—and then use your discoveries in an e#ective, coherent program of Continual Improvement.

While this is a basic seminar, it is also comprehensive. It covers all the material included in most introductory classes, but goes beyond basic instruction to teach how to e#ectively use the techniques. You will see how the techniques are used successfully by others, and the class will provide you with a road map for your own success. Topics include:

four possibilities for any processdi#erent types of process behavior chartsthe uses of process behavior chartsthe logic behind the chartsthe origin of the scaling factors for the chartsthe empirical rule and the robustness of the chartsright and wrong ways of computing limitsmyths and foundations concerning the chartsrational sampling and rational subgroupingdetection rules for the chartscapability, predictability, and world-class qualityturning capabilities into costs of productionthe problem of chunky datausing count data e#ectively

!is four-day seminar includes the Understanding Variation and Evaluating the Measurement Process workshops (described on pages 2 and 7 respectively).

For on-site training, this seminar may be customized upon request. In that case, you will consult with Dr. Wheeler about topics to be covered and number of days needed.

Participants leave this course with a comprehensive set of reference materials and the ability to use them e#ectively. Books used include the following:

Understanding Statistical Process ControlUnderstanding VariationEMP III…Evaluating the Measurement Process & Using Imperfect DataReducing Production Costs

“This class was excellent…

virtually 100% applicable to my job.”

DISCOVERY THROUGH DATA ANALYSIS



[email protected] 3

Making Sense of Data Data Analysis for the Service Sector

!is seminar uses the three basic questions of improvement as a framework for Discovery through Data Analysis. !ey are:

What do you want to accomplish? By what method? How will you know?

!e structure provided by these three questions allows you to combine the various tools and techniques into an e#ective and coherent approach of data analysis. !is is vital for any SPC or Six Sigma e#ort. Examples are drawn from all types of service and administrative areas, including health care, food service, accounting, banking, insurance, sales and distribution, transportation, telemarketing, and telecommunications. Real examples illustrate how to utilize survey data, safety data, and all types of management data.

While this is a basic seminar, it is also comprehensive. It covers the material included in most introductory classes, but also teaches the e#ective use of these techniques. Unlike many courses and books which present a bewildering array of di#erent techniques, this course presents a uni"ed approach that has a proven track record.

!is four-day seminar is intended for anyone who needs to learn how to use Data Analysis and SPC techniques in service or administrative areas. !e Understanding Variation workshop (described on page 2) is also incorporated within this class.

Topics include: a framework for using data e#ectively $owcharts (process maps), block diagrams, and deployment $owcharts brainstorming cause-and-e#ect diagrams bar-charts, Pareto charts, histograms, and running records data collection using process behavior charts for data analysis charts for count data charts for trended data working with seasonal data using the tools interactively to achieve continual improvement

For on-site training, this seminar may be customized upon request. In that case, you will consult with Dr. Wheeler about topics to be covered and number of days needed.

Participants leave this course with reference materials and the ability to use them e#ectively. Books used include the following:

Making Sense of Data Understanding Variation

“This seminar took away all the gobbledygook I’d been fed by others,

leaving me with a clear set of tools I can immediatelyapply to my job!”



[email protected]



!is seminar is unlike anything you have ever seen before, taught from the perspective of how the tools "t the problems rather than how problems "t the tools!

Engineers, technicians, and six sigma practitioners on every level will learn a coherent, integrated approach, combining techniques taught in traditional engineering statistics courses with the process improvement techniques of SPC.

!e course is organized around eleven di#erent data analysis problems, involving di#erent types of response variables and di#erent numbers and types of input variables. Within each type of problem, the data analysis techniques are arranged in order, beginning with the general, easy-to-use tools, and progressing through more sophisticated and narrowly-focused procedures. !is approach gives students immediate access to a range of appropriate techniques they can use to analyze their data.

Because of this unique organization, the complete mastery of each step is not required for e#ective use, making the class suitable for both beginners and experienced users, with useful examples for both groups. By emphasizing when and how to use the techniques, the course complements any software package. And you will learn how to perform meaningful and appropriate analyses without using any software at all. !is coherent, organized program allows you to choose the right projects and improvement strategies, making you highly e#ective in analyzing and using data. Topics include:

the di#erence between statistics and data analysiswhat descriptive statistics do and their limitationshow to answer the fundamental question of data analysisthe di#erence between statistics and parametersdata collected under one, two, or three or more conditionsdata collected at three or more values for Xcount-based datacapability and performance indexesusing the E#ective Cost of Productionthe Six Sigma Zonee#ective process improvement

!is seminar may be customized upon request. In that case, you will consult with Dr. Wheeler about topic options, number of days, and books that might be needed.

!e basic books are:

!e Six Sigma Practitioner’s Guide to Data AnalysisReducing Production Costs



[email protected]

Practical Data Analysis Doing Six Sigma Better

“This materialis dynamite!

It got usstarted onthe path

to success!”


Successful Experimentation Making Industrial Experiments Work

Why get bogged down in mathematical theory when you only need a working knowledge of how to collect and analyze experimental data? !is highly acclaimed seminar is built upon a unique approach to designed experiments. !e focus is on obtaining results that are understandable, usable, and capable of being clearly communicated to others. Calculations are deliberately kept simple and comprehensible.

!is course is designed for engineers, technicians, scientists, and those who need to obtain and interpret experimental results. !e unique approach used in this seminar has proven to be suitable for both beginners and experts.

No matter how many other classes you have had in designed experimentation, you will gain additional skills and knowledge from this one. For over 30 years, in company after company, this class has been identi"ed as the beginning of a successful program of experimentation. If you are part of a Six Sigma program you cannot a"ord to miss this seminar. Brown Belts, Black Belts, and Master Black Belts tell us they learn far more in this class than is included in traditional classes in experimental design.

Topics covered in this four-day course include: the analysis of means

the one-way analysis of varianceTukey’s post-hoc testusing contrasts to make comparisonsorthogonal sets of contrastssingle degree-of-freedom analysis of variancemultifactor analysis of varianceanalysis of variance for subgroups of size onescree plots and normal probability plotsthe analysis of messy datafractional factorial designsPlackett-Burman screening designsminimizing variation while getting on targetTaguchi’s approach to industrial experimentation

!is seminar is a structured workshop that uses exercises, based on real data, to reinforce the concepts and techniques. For on-site training, this seminar may be customized. In that case, you will consult with Dr. Wheeler about topics to be covered and number of days needed. !e basic books and materials used include:

Understanding Industrial ExperimentationTables of Screening DesignsAnalyzing Experimental DataIndustrial Experimentation Workbook

“After years of

how to use

experimental design.”




[email protected] 6

DONALD J. WHEELER

ANALYZINGEXPERIMENTAL

DATA


DATA


DATA


DATA


!is newly updated one-day workshop has been one of our most popular classes since the mid 1980s. It teaches how to get the most out of the measurement systems that are currently in place. You learn about the hazards of needless recalibration and how to know when recalibration is actually needed. Dr. Wheeler takes you far beyond the confusion of meaningless percentages and teaches you how to quantify how good your measurements actually are.

Most measurement system studies are designed to merely condemn measurement processes. In contrast, this approach allows you to actually improve the measurement process itself—to make it operate to its full potential. You will also learn how to use average and range charts to understand the measurement process, characterize it, and communicate this understanding to others. !e documented insights generated by this approach allow you to get the most from your existing measurement systems.

Topics in this workshop include:how to do honest Gauge R&R studiesthe e#ect of round-o# on measurementsassessing the consistency of a measurement systemthe e#ective resolution of a measurementidentifying and removing operator e#ectsidentifying and removing instrument-to-instrument di#erencesusefulness of a measurement for characterizing a given productcomparing di#erent measurement systemsround robin studies

!is workshop is intended for technicians, engineers, and all those involved in collecting or using physical measurements of any kind.

It is available for in-house scheduling only, but its contents are included on the last day of the “Understanding Statistical Process Control” seminar. If space allows in our public seminars, you may register for that fourth day only, at a cost of $500.00.

It is based upon the book: EMP III…Evaluating the Measurement Process and Using Imperfect Data

Evaluating the Measurement Process& Using Imperfect Data

“In the world of process analysis,

process investigation, quality measurement,

and control charts, Dr. Wheeler is in a classof his own.”



[email protected]

ONE-DAY WORKSHOP

Remember, this workshop is included on the fourth day of the public “Understanding Statistical Process Control” seminars.

On-site Information:

Statistical Process Controls is pleased to o#er a full range of seminars to our clients. All seminars can be conducted at your site, and we will work with you to provide convenient scheduling. In most cases, we are also able to customize the classes—both content and the number of days needed. If you have as many as 5 or 6 people to be trained, on-site seminars are usually most cost-e#ective.

All seminars are described on our website: http://www.spcpress.com/seminars.php Dr. Donald J. Wheeler teaches all of our seminars Pricing is dependent upon number of days, number of participants, and location. We provide all books and materials at discounted prices.

For scheduling information or price quotes, contact Fran Wheeler: [email protected] or 865-584-5005

Public Seminar Information:

We also o#er two or three public seminars each year in Knoxville, Tennessee. Public Seminars are excellent corporate gateways to training with Dr. Wheeler. !ey also provide good opportunities to train new employees or a core group.

“Understanding Statistical Process Control” is our most popular public seminar, but on occasion, a di#erent seminar may be o#ered if there is su%cient interest.

Contact Fran Wheeler for more information. [email protected] or 865-584-5005

Public Seminars and their dates are always on our web site: www.spcpress.comPublic Seminars begin on Monday mornings and end on !ursday afternoons.You may register on the web site or by telephone at 800-545-8602.!e cost is $1595.00: Includes continental breakfasts, lunches, books, materials. Payment may be made by purchase order, company check, or credit card and must be

made by the "rst day of the class. Contact our o%ce for more details: 865-584-5005.!e public seminars are held in downtown Knoxville, Tennessee at the Crowne Plaza

Hotel. To receive a discounted room rate, please identify yourself as a participant in the seminar when you make your reservation. !e hotel telephone number for reservations is (865) 522-2600.

DONALD J. WHEELER


DATA


DATA


DATA


DATA

More about Our Seminars

Welcome to SPC Press

Quality Service Is Our Hallmark!

What about international shipping?

We serve many international customers directly. We also maintain a relationship with Amazon.com. As a giant company, they can negotiate cheaper international shipping rates than we can provide. Again, we give better customer service, and our direct service is faster. !e choice is yours.

If you buy books for your own use, and if you buy directly from SPC Press, you may qualify for the Direct Customer Discount Program. Quali"ed customers will receive a 20% discount from list prices on all SPC Press books.

Available now!

NO OTHER COMPANY CARES ABOUT YOUR ORDER AS MUCH AS WE DO! Orders received before noon on business days usually go out that afternoon. We value every customer, and we give you fast and quality service with every order, no matter how big or small.

Why should I order directly from SPC Press?

All books and materials can be ordered by calling our our toll free number: 800-545-8602. Please have your credit card number ready. We accept Visa, MasterCard, Discover, American Express.

We seek the best shipping service at the best price for our customers. !is may include U.S. Mail, UPS, or FedEx. If you do not need rush shipping, Media Mail is the most economical choice. We also ship Priority Mail. For rush orders or international orders, our shipping expert can provide price quotes. We will also ship collect, using your UPS or FedEx shipping number.

International customers should fax or e-mail our o%ce for advance shipping costs. Otherwise, shipping costs will be added to your credit card without noti"cation.

For your protection, please do not email credit card information. Most orders Shipped within 24 Hours.

Qualifying SPC Press Direct Customers will receive a 20% discount from list price on all SPC Press books. (!is does not include books from other publishers or other products.)

Quantity discounts are also available. Prices subject to change without noti"cation.

Order Today!

What if there is a problem with my order?

Call us directly, Mondays through Fridays, 9 AM to 4 PM Eastern Time. You will always talk to a person, not an electronic menu.

If our o%ce is closed, leave a message, and we will return your call on the next business day.We are human, so if an error does occur, we will always work with you to "x any problem as quickly as possible.

Page 9 Order & Registration Number (800) 545-8602

NEW… The SPC Press Direct Sales Discount Program


Understanding Variation…!e Key to Managing Chaos, 2nd Ed.We live in the Information Age, and much of that information comes to us in the

form of numbers. But before numerical information can be useful it must be analyzed, interpreted, and assimilated. Unfortunately, teaching the techniques for making sense of data has been neglected at all levels of our educational system. As a result, there is little appreciation of how to e#ectively use the volumes of data generated by business and government. !is book is the remedy!

Readers report that this book changes both the way they look at data and the very form of their monthly reports. It has turned arguments about the numbers into a common understanding of what needs to be done about them. !ese techniques and bene"ts have been thoroughly proven in a wide variety of settings. Read this book and use the techniques to gain the bene"ts for your company.Comprendre La Variation (French translation by Mike Kazeef) Paperback. $30.00

Understanding Statistical Process Control, 3rd Ed.!is internationally acclaimed textbook is widely used for teaching basic SPC, Data

Analysis, and Continual Improvement Techniques to those who work in manufacturing and process industries. It is especially valuable for Six Sigma practitioners who need

thorough training in these techniques. Over 85 years of academic study and practical experience were distilled in this book, which combines instruction with real-world case studies. Written in “ordinary” language, it is easy to read and appropriate for self study. W. Edwards Deming wrote in his foreword, “It is "tting to add my deep appreciation for the mathematical achievements of Dr. Wheeler.”

Some of the unique material in this landmark text includes: how charts signal inadequate measurement discrimination

how to use count data e#ectivelywhat happens if the measurements are not normally distributed

why control charts are imperativethe right and wrong ways to assess process capabilityhow to use process behavior charts with chemical batchesthe right ways to compute limits for process behavior chartsprinciples of rational subgroupinghow to interpret skewness and kurtosis

and so much more!

BOOKS BY DONALD J. WHEELER

70 Examples Case Histories

222 Figures 49 Tables

37 Exercises & Answers Paperback 429 Pages

$109.00

Over 100,000 in Use

32 Examples 119 Figures

10 Appendices Index

Hardback 172 Pages

$44.00

Over 250,000 in Use



EMP III: Evaluating the Measurement Process & Using Imperfect DataRequired reading for anyone who has less than perfect data!

!is book teaches the simple, e#ective, and correct techniques for characterizing the Measurement Process. !e concepts of consistency, precision, and bias are also addressed. You will learn how to evaluate your measurement process using Average and Range Charts. Examples of four di#erent types of one-time measurement system analysis studies are provided along with 25 case histories. Learn how to use imperfect data, chunky data, censored data, characterizing the product not measured, and prediction. And you will receive in-depth explanations behind all the techniques presented in the book.

Techniques covered include: how to do honest Gauge R&R Studies e#ects of round-o# on measurementsthe e#ective resolution of a measurement identifying and removing operator e#ects identifying and removing instrument-to-instrument di#erences usefulness of a measurement for characterizing a given product comparing di#erent measurement systems round robin studies

Analyzing Experimental Data!is book presents a simple, proven, and e#ective approach to the analysis of

experimental data. !e simplicity of computation generally associated with average and range charts is combined with the explanatory power of graphic techniques. !e Analysis of Means techniques presented here will expedite your analysis and facilitate the interpretation of your results.

Techniques covered include: the Analysis of Means the Analysis of Rangesthe Analysis of Main E#ects the Analysis of Mean Ranges ANOM using standard deviation statistics ANOM using the root mean square within ANOM with fractional factorial designs the di#erences between ANOM and ANOVA

With tables that are twice the size of any previously published, this book is an essential tool for practitioners.

DONALD J. WHEELER


DATA


DATA


DATA


DATA

176 Figures 25 Reference Tables

64 Examples40 Data Tables8 Appendices3 Worksheets

IndexHardback332 Pages

$79.00

59 Figures 28 Data Tables

25 Reference Tables Paperback 188 Pages

$49.00



Understanding Industrial Experimentation, 2nd Ed.!is book is an easy-to-read guide to successful experimentation techniques. It

begins with basic concepts and proceeds in a cumulative manner through the specialized techniques needed for e#ective application. Avoiding needless complexity, the concepts and techniques are clearly explained, allowing you to immediately obtain understandable, useful, and easily communicated results. !is book is a best-seller for good reason!

Topics include: working with variation the analysis of means

the concept of analysis of variance making speci"c comparisons using contrasts

interaction e#ects and orthogonal arrays getting more out of Plackett-Burman designs response plots and ANOM plots with screening designs the Quadratic Loss Function simple ways of minimizing the average loss Taguchi’s contribution

Tables of Screening Designs, 2nd Ed.!is is the most complete reference for Plackett-Burman Screening Designs available

today. In addition to basic Orthogonal Arrays, it provides data collection worksheets to facilitate experiments and computation worksheets to facilitate the analysis of data. Tables of Confounding Patterns help with the interpretation of the results, making it easier to discover whether signi"cant e#ects are due to interactions or main e#ects.


!ese books, combined with Analyzing Experimental Data, form the curriculum for Dr. Wheeler’s highly respected seminar, “Successful Experimentation.” One class participant attested to it’s value, saying:

“I wish I had had these books eight years ago. My previous DOE training only taught how

to plug everything into software. !ese books (and the class) have taught me how to choose the

right tests, interpret the results, and present them in a much more understandable format.”


120 Examples 52 Exercises & Answers

16 appendicesBibliographyTopical Index

Paperback 379 Pages

$55.00

16 Design Sets 3 Appendices Design Index

Index Paperback 311 Pages

$45.00



Reducing Production CostsHere is the right book for everyone who is trying to do more with less!

Using a proven methodology of reducing production costs, this book shows you how to evaluate paybacks in order to pick winning strategies for improvement. Its approach is built solely on the process data itself. !ese techniques remove the usual guesswork and replace it with practical tools that are built upon a rigorous theoretical foundation.

!is book breathes “a breath of life into the dry bones” of computations and techniques. It leads to a greater understanding of how simple and easy it can be to continually and relentlessly reduce production costs—leading, of course, to a better bottom line. And that’s a goal shared by everyone.

Making Sense of Data … SPC for the Service Sector!is book is the book for those who want the content of Understanding Statistical

Process Control, but with di#erent kinds of examples—examples that are representative of their own work. With that in mind, this book was written speci"cally for those in service or administrative positions. Readers will learn how the Data Analysis Tools apply to these areas just as well as to process or manufacturing situations.

!e book presents new and comprehensive concepts with great clarity, organized around three basic questions of improvement: What do you want to accomplish? By what method? How will you know?

!e book is written in the reader-friendly style of Understanding Variation, but also has the in-depth content of Understanding Statistical Process Control.

Over 130 service sector examples and case histories demonstrate where to start, what to measure, how to measure it, and how to understand the measurement. More than merely teaching you how to create process behavior charts, this book takes you beyond understanding data to a framework in which to use it e#ectively.

!is book provides the practical expertise and useful guidance that you have come

to expect from Donald J. Wheeler.


62 Data Tables 43 Exercises & Answers 130 Examples & Cases

Appendices Glossary of Symbols

Bibliography Index

Paperback 408 Pages

$79.00

These books make SPC techniques easy to understand and implement successfully.

134 Figures 97 Examples 18 Data Sets

20 Reference Tables Glossary

Index Paperback 302 Pages

$59.00



!e Six Sigma Practitioner’s Guide to Data Analysis, 2nd Ed.Here is a practical guide to helping you "gure out when and where to use the data

analysis techniques taught in most Six Sigma programs. !is book is completely

di#erent from traditional texts in statistics since it is written from the perspective of

the data analyst rather than that of the mathematician. !e emphasis is upon how to gain the maximum insight with the least e#ort.

Topics include: !e equivalence of di#erent analysis techniques is presented and illustrated, using

real data sets. !e types of questions that are appropriate for di#erent situations are presented.

A rigorous explanation of why you should operate your process with a capability index in the vicinity of 2.0 is included. You will learn a simple way to convert capability indexes into integrated measures of the losses (in dollars) due to scrap, rework, and variation around the target. An improved and easy-to-apply DMAIC model is included. Veri"cation data sets were added to the tables to allow users to verify whether their software is correctly computing the limits for process behavior charts.

!is book clari"es the confusion surrounding statistical inference. It allows you to simplify your approach to data analysis without losing any of the interesting information contained in your data, and it provides you with more e#ective ways to share your analyses with others. It will also help you identify the right projects, facilitate the necessary buy-in, and communicate your results with the greatest clarity.

!is acclaimed book won’t tell you how to do Six Sigma, but it will tell you how to do Six Sigma better!

Beyond Capability Confusion, 2nd Ed.Here is practical guidance, based on sound theory, to a perennial problem faced

by professionals working in Continual Improvement. Capability is concerned with characterizing what a process will produce in the future, and readers will learn how to make those predictions accurately. !is book goes beyond mere computations to illustrate the concepts, the pitfalls, and the appropriate uses of capability indexes for both predictable and unpredictable processes. Examples using real-world data make the ideas clear and easy to grasp. In the 2nd edition, Chapter 5 was simpli"ed, Chapter 8 was substantially changed, Chapter 9 was reorganized with additional material. More tables, exercises, a glossary, and an index were also added.


191 Figures 44 Data Tables

26 Reference TablesIndex

Paperback 438 pages

$89.00

89 Figures24 Examples

39 Tables Exercises & Answers

Glossary Bibliography

Index Paperback 150 pages

$35.00


Twenty !ings You Need to KnowDrawing on 50 years of study, practice, instruction, and consultation, this book is a

sequel to Understanding Variation: !e Key to Managing Chaos. It provides brief answers to many of the commonly occurring questions that arise when people begin to use process behavior charts. While the "rst chapter necessarily recaps some material from Understanding Variation, the rest of the chapters complement and complete the message of that book. In every case, the objective is to enable you to better and more easily use process behavior charts to get the most out of your processes and operations.

Since not all sources of information about SPC are equally reliable, some of the chapters are focused on misinformation and mistakes that are currently in circulation. In the interest of completeness, these chapters also include enough of the background material to justify the answers given to these mistakes. In addition, citations are given for those who wish to delve more deeply into any particular topic.

Advanced Topics in Statistical Process Control, 2nd Ed.!is book is the most comprehensive source book on Statistical Process Control

since Shewhart’s original book, but it is written in the clear, uncomplicated style that you expect from Dr. Wheeler. It is the de"nitive book, containing a wealth of information

found nowhere else. Unlike books that add layers of complication onto the subject, this book provides a clear and comprehensive explanation of the underlying theory of process behavior charts. Topics include: the quality of limits for process behavior charts autocorrelated data and process behavior charts

degrees of freedom for process behavior charts process behavior charts and chaos theory

Cusum and EWMA techniques compared with process behavior charts the roles of the normal distribution and the central limit theorem precontrol and zone charts the analysis of means how to set manufacturing speci"cations using small amounts of data for limits !e Shewhart Catechism some di#erences between theory and practice


134 Examples & Illustrations34 Appendices

GlossaryBibliography

Hardback 484 Pages

$79.00


13 Data Tables Paperback 158 Pages

$39.00




Normality and the Process Behavior ChartNormality is not a prerequisite for a process behavior chart or an unavoidable

consequence of a predictable process. !is "rst complete examination of the relationship between the normal distribution and the process behavior chart clears up much of the confusion surrounding this subject, helping you overcome the superstitions that have hampered the e#ective use of this valuable tool.

Topics include: the history of the normal distribution and early attempts to use it in data analysis

the shortcomings of procedures that check for goodness of "thow to really compute parts-per-million defect ratesthe fundamental di#erence between theory and practicethe relationship between R&D and SPCthe linkage between the normal distribution and basic constants in chart formulas

how non-normal distributions a#ect these basic constantshow three sigma limits work with over 1100 di#erent probability modelsthe shortcomings of average run lengths as a tool for sensitivity analysis

Short Run SPCOver the years, this little book has become a best seller! Why? Because it provides

clear answers to the proverbial questions: How can process behavior charts be used e#ectively with limited data? And how do you track a process while making di#erent products?

Examples include the use of Di#erence Charts, Charts for Mean Ranges, Zed Charts, Moving Range Charts, and Charts for Subgrouped Data. Also included: the di#erence between aim and consistency, setting the process aim using a sequence of values, di#erence charts, and multiple measurements.

SPC at the Esquire Club“I’m in the service sector. How can I use SPC?”

!e story in this book is a famous example of how the use of simple statistical tools can be implemented to improve quality in any type of business. !is book is a powerful case study of SPC tools being used successfully by workers with limited mathematical training, and in an unusual service setting (a Japanese nightclub). !e story is simple; the message strong. And it’s fun to read!


54 Figures 31 Tables

13 ExamplesAppendix Paperback 156 Pages

$20.00

Various Illustrations Paperback 71 pages

$10.00

28 Figures 2 Tables Glossary Appendix Paperback 72 pages

$20.00



MORE BOOKS FROM SPC PRESS

Paperback Charts & Figures

182 Pages$25.00

Charts & Figures Hardback 360 Pages

$20.00

!e Deming DimensionDr. Henry R. Neave

!is is the de"nitive book about Dr. W. Edwards Deming and his work!

Dr. Henry Neave worked closely with Dr. Deming to develop a deep understanding of Deming’s work. !e book begins with a "rst-rate historical perspective, and then goes on to explain the basic tenets of the Deming philosophy, which “shows us both what needs to be done and what needs to be undone—and why.”

!e book includes such themes as Joy in Work, !e 14 Points, Win-Win, !e Deadly Diseases, !e Obstacles, Innovation, Cooperation, Optimization of Systems, and !e System of Profound Knowledge—Dr. Deming’s last philosophical contribution.

Dr. Neave is an excellent and accessible writer, and he has powerfully communicated both the message and its importance to the business world of today.

Practical Process ImprovementEd Zunich

Written by a successful consultant, this book is a practical way of approaching SPC—now being used by the !ermo family of technical companies, whose Practical Process Improvement Teams have won several “Team Excellence” awards from the National Association of Manufacturers.

!is successful program is based on three basic principles: Apply logical simplicity

Use practical methods and tools Involve everyone

!e method is proven to work and simple to implement because it is simple, practical, and involves everyone. Focused on customer satisfaction, innovation, and e%ciency, PPI leverages the potential of all employees for enterprise success.

Deming’s Road to Continual ImprovementWilliam W. Scherkenbach

Continual Improvement requires much more than the right techniques. It is a new way of thinking. Based on the author’s management experience and work with Dr. Deming, this book challenges you with the ideas that are the proven foundation for increased quality, increased productivity, and improved competitive position. You will learn about Process De"nition, the Voices of the Customer and the Process, lessons from the Red Bead and Funnel Experiments, the Deming Cycle, and Barriers to Change. Also included are ways to operationalize the Deming Philosophy, including Organization for Quality, Attributes of a Leader with Profound Knowledge, and the need for education.

Many Figures Paperback462 Pages

$25.00


Real People, Real Work Maury Cotter & Lee Cheaney

Everybody loves this wonderful book! !ese parables about everyday people, human interactions, and the nature of

responsibility and creativity are packed full of lessons about leadership and the e#ect that each of us has upon those with whom we work.

Learn about Sara…doing the wrong stu# right. Find out why a statistician might make the best soccer coach.

See what a meat inspector and a professor have in common.Learn how it’s possible to work hard and still fall behind.

!e characters will capture your heart, and their stories will incite you to action. A Topical Index and Discussion Questions for group studies on Leadership is included.

Quality and Six-Sigma from the Inside Out Politics, Leadership, and Change in Organizational America

Lisa D. McNary!is thought-provoking story illustrates what ought to occur in organizational

changes. But reality rarely follows theory, especially when organizational culture gets in the way. Research suggests the majority of change programs are quickly tweaked beyond recognition, and many are abandoned within two years. !e primary reason? !e corporate culture.

As this "ctional company tries to solve a complex problem with hastily applied Quality Management and Six Sigma tools, most readers will "nd something that resonates in their own experience. !e blunders of even well-intentioned managers can wreak havoc, and those with private agendas can turn any organization into the workplace from hell. !is may be the "rst book to provide a management theory that forms a foundation for an integrated implementation of Quality Management and Six Sigma.

Confessions of a Consultant Turned CEO Anita Simonton & Georgeanna Kiser

Be careful what you wish for! After several years as a management consultant, Dr. Simonton became a CEO, giving

her the opportunity to practice what she had learned from Dr. W. Edwards Deming. Here she shares the successes and frustrations experienced while putting her leadership philosophy to the real test—managing a company.

Each chapter presents a leadership lesson that is illustrated with a true story. New discoveries about balancing leadership conclude each chapter, along with questions for discussion or re$ection.

MORE BOOKS FROM SPC PRESS

BibliographyPaperback 192 pages

$22.00

IllustrationsKey Topic Index

Discussion QuestionsPaperback 178 Pages

$10.00

Bibliography Paperback 152 Pages

$12.00


These three books are entertaining and useful ways of looking at Quality Management!

!e World of W. Edwards DemingCecelia S. Kilian

This is the only biography authorized by Dr. Deming. You cannot "nd a better personal look at the man and the history behind the evolution of his ideas—an important contribution to the origins and history of the Quality Movement.

Dr. Deming allowed Cecelia Kilian, his personal assistant for over 39 years, to use important papers that are available nowhere else. !ese include a proposed Code of Ethics for Statisticians, Notes on Quality Care in Medicine, the historic “Lecture to Top Managers in Japan in 1950,” and a summary of Deming’s teaching to the Japanese during the post war years.

!e book also includes rare photographs and illustrations, including Dr. Deming’s own scrapbook of the trip to Japan, where he received the Second Order of the Sacred Treasure, the highest award Japan could bestow on a foreigner.

Of particular interst is the complete bibliography of his publications, and complete lists of his academic and honorary degrees, positions, international activities, and honors.

Out of the CrisisW. Edwards Deming, Ph.D.

!e de"nitive work by W. Edwards Deming, “American Prophet of Quality.” Here Dr. Deming explains, with numerous examples, his view of how American

management has functioned in the past and what changes are necessary to ensure success in the future. Deming teaches managers of every level how to e#ectively improve quality and productivity, thereby regaining world-class competitive position.

!e New EconomicsW. Edwards Deming, Ph.D.

In his last book, Dr. Deming explained the “System of Profound Knowledge” he had developed to enable businesses to make the necessary changes for success in today’s world. Deming also shared thoughts on Leadership, Management, Variation, Shewhart’s Charts, !e Red Bead and Funnel Experiments, and other topics. !e second edition adds material he was preparing at the time of his death.

Pro"les in Quality Lou Schultz

!is book traces the history and development of the Quality Movement by focusing on its early leaders, comparing, contrasting, and placing their theories in a modern context. “Rings of Management” shows how the various philosophies can be synthesized into a strong uni"ed e#ort.

An excellent reference book, these short biographies tell the story of people who helped make quality happen. !ey reveal how the concepts of quality were products of their time and how they evolved. Subjects for the biographies include Shewhart, Deming, Juran, Sarasohn, Ishikawa, Taguchi, Kano, and others.

!is book was out of print for several years, but is now available upon demand.

IMPORTANT REFERENCE BOOKS

Many Illustrations Hardback 395 Pages

$20.00

Paperback 517 Pages

$34.00

Paperback 247 Pages

$27.00

PROFILES

QUALITY

IN

Louis E. Schultz

LEARNINGFROM THE

MASTERS

Paperback 286 Pages

$35.00



By Donald J Wheeler

A Japanese Control Chart!is new DVD, based on the classic and well-loved videotape from Donald J. Wheeler,

has been enhanced with new graphics and animation. However, it still maintains the original learning points, including some of Dr. Wheeler’s original lecture.

!e 17-minute presentation takes the user into the heart of a real manufacturing process at the Tokai Rika plant in Japan. !e actual control chart is shown as a live record of measures taken and changes made, illustrating the resulting quality improvements—and notably, in a process that was already stable, predictable, and well within the customer’s speci"cations. !is presentation shows the e#ectiveness of control charts, not only in maintaining a process, but also how useful they are for problem prevention.

It’s ideal for people who can bene"t from seeing control charts in action, helping them understand how and why the charts work. It is suitable for anyone from any level of an organization, enabling viewers to relate control chart theory to practice in an exciting and engaging way.

!is DVD has been used in Lean Six Sigma training throughout the world—and in every industry and sector. You will "nd it to be an excellent tool as you awaken interest in the use of control charts and demonstrate their e#ectiveness.

!e Best of DemingRon McCoy

A best seller for years!!is small book of “Deming One-Liners” is a handy reference book of memorable

Deming quotes—and makes a great little gift. Readers always enjoy the unforgettable Deming humor, and they gain insight into his philosophy. Examples?

I met Mr. Murphy in London. He was an optimist. You should not ask questions without knowledge. Information is not knowledge; don’t confuse the two. Managing by results is like looking in a rear-view mirror.

MORE GOOD THINGS…

Do you receive our free electronic newsletter? Published and emailed to customers and clients several times a year, this

electronic newsletter keeps you up to date on our seminars and products, news about Dr. Wheeler, and articles of interest. It’s free of charge, and you can subscribe by sending an email with SPC INK in the subject line to [email protected]. Afraid of SPAM? We never share our mail lists.

$100.00

Paperback 120 Pages

$6.00


TOOLS AND EQUIPMENT

Sampling Bowl!e plexiglass sampling bowl is used for teaching probability theory and the Deming Red Bead Experiment. It includes three sampling paddles (20, 50, 100 holes) and 2600 beads (1800 white, 400 red, 100 yellow, 100 green, 100 black, 100 blue); colors may be customized. It is also available as a fold-down model with soft carrying case. Standard: 14” x 11.5” x 9” $590.00 Fold-down: 13” x 9” x 10” $750.00

Quincunx!is model is used by Dr. Wheeler to demonstrate predictable and unpredictable processes, the dangers of over adjustment, and other process behaviors. It includes a zippered carrying case and adjustable pin block. A hard carrying case is available separately. 1.5” x 14.5” x 28” $1,305.00 Hard carrying case $390.00Chip Box

!is is used to demonstrate the use of samples to make estimates about populations. It is a plexiglass box holding a series of numbered chips (approximately normally distributed). Included are 802 chips in 4 colors. 6” x 6” x 8” $295.00

Bead Box!is small and easily transported sampling device, contains seven bead colors. Various combinations allow any percent from .5% to 20% to be sampled. 100-hole sampling pattern on one side; vinyl carrying case. 9.25” x 4.5” x 2” $350.00

CatapultUsed to teach designed experiments and Taguchi methods, this solid wood unit allows students to conduct experiments, determining the best combination of tilt, spring direction, drawback distance, ball position, and ball type for overcoming the enemy. !ese factors can each be varied over three levels. !is tool supports Six Sigma and DOE training. $350.00

Deming Funnel!is unit is used with a gridded $ip chart pad (not included) and has a funnel, stand, ball, and copy of !e Deming Dimension (Chapter 5 explains the funnel experiment). !e funnel provides a powerful demonstration of the futility of adjustments, tampering, random walks, oscillation, and a variety of other hazardous great ideas. $350.00

Are you a Trainer? Here is the equipment that you need to e#ectively demonstrate concepts and tools. While these items can be di%cult to "nd, we have a source that provides very good quality of workmanship. !e pieces may seem expensive, but they are "nely crafted of outstanding materials and last for years. (Our own have lasted for several decades.)


Welcome to Statistical Process Controls, Inc. and SPC Press!

Documents

Transcript of Welcome to Statistical Process Controls, Inc. and SPC Press!