UNCC Annual Report 40 Pages.ai - Colorado 811

Table of Contents____________________________

CHAIRMAN AND EXECUTIVE DIRECTOR’S LETTER . . . . . . . . . . . . . . . . . . . . . . . . . .1

FINANCIAL STATEMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

BOARD OF DIRECTORS AND MEMBERSHIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

UNCC TEAM MEMBERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

CENTER MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

OPERATIONS SUPERVISOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

MEMBER SERVICES ADMINISTRATOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

HUMAN RESOURCES ADMINISTRATOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

NETWORK ADMINISTRATOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

PUBLIC RELATIONS ADMINISTRATOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Monumental changes are unfolding in our industry. In this environment of great change, theexpectations of our members could not be clearer – great service at reasonable costs. Youare counting on us for quality notification information, reliability, and when there are concernsor issues, someone to address them in a timely and professional manner. Since we providesuch an important service to members, we must be prepared to serve regardless of circum-stances. A slowing economy, changes in our industry, or severe weather, are not acceptableexcuses for failing to meet our member’s and excavator’s expectations. Your expectations arewhy we must maintain a conservative business strategy while aggressively seeking anddeveloping advances in technology to better serve you.

For 17 years, we have known that providing customers with safe, reliable and affordable noti-fication services is the most important thing we do. It is our primary mission, and one westrive to fulfill everyday through the dedication and commitment of our team. As you reviewour results in this report, I think you will agree that our team has done an outstanding job inmeeting that primary expectation. Their commitment to excellence has made us the companywe are today. As always, I am grateful to each and every one of our employees, as well astheir families, for sharing their talents with us and always doing their best. Constant feedbackfrom customers and employees is essential to creating a world class contact center. Ourcommitment to employees, members, and excavators reminds us that success is more thanprocessing and transmitting notification tickets. Our dedication to the damage preventionindustry is facilitated through many national and international organizations. The CommonGround Alliance, One Call Systems International, and American Public Works Associationallow us to stay abreast of industry trends, create and foster valuable relationships withstakeholders and in turn facilitate cost saving programs.

Our definition as a quality and reliable contact center extends into everything we do on behalfof our members. Quality and reliability at every level of our organization is the ultimate meas-ure of our accountability. It’s a commitment we strive to keep everyday. Through our efforts,we are setting the standard for other contact centers based on the services we provide, thepeople we employ, and performance measures we maintain. It was our privilege to serve youin 2004 and we will continue to strive to deliver high quality services and programs that helpkeep people safe and protect our infrastructure.

Dan Sherer J.D. ManiscalcoChairman of the Board Executive Director

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UTILITY NOTIFICATION CENTER OF COLORADO

FINANCIAL STATEMENTS

December 31, 2004

Adducci and Associates, P.C.Certified Public Accountants

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UTILITY NOTIFICATION CENTER OF COLORADO

Financial Statements

December 31, 2004

Table of Contents

Independent Auditor’s Report 1

Statement of Financial Position 2

Statement of Activities 3

Statement of Cash Flows 4

Notes to the Financial Statements 5-9

SUPPLEMENTAL INFORMATION

Schedule of General and Administrative Expenses 10

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Certified Public Accountants

Adducci and Associates, P.C.12601 West 32nd Avenue

Suite 100Wheat Ridge, Colorado 80033

(303) 233-8721 Fax: (303) 238-7820

Joseph AdducciChristine Adducci. Maher

Independent Auditor’s Report

Board of DirectorsUtility Notification Center of ColoradoLakewood, CO

We have audited the accompanying Statements of Financial Position of Utility Notification Center of Colorado (a non-profit corporation) as of December 31, 2004 and 2003, and the related Statements of Activities and Cash Flows for theyears then ended. These financial statements are the responsibility of the Organization’s management. Our responsi-bility is to express an opinion on these financial statements based on our audit.

We conducted our audit in accordance with generally accepted auditing standards in the United States of America.Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financialstatements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting theamounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used andsignificant estimates made by management, as well as evaluating the overall financial statement presentation. Webelieve that our audit provides a reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position ofUtility Notification Center of Colorado as of December 31, 2004 and 2003, and the changes in its net assets and its cashflows for the years then ended, in conformity with accounting principles generally accepted in the United States ofAmerica.

Our audit was conducted for the purpose of forming an opinion on the basic financial statements taken as a whole. TheSchedule of General and Administrative Expenses was presented for the purpose of additional information and is not arequired part of the basic financial statements. Such information has been subjected to the auditing procedures appliedin the audit of the basic financial statements and, in our opinion, is fairly stated in all material respects in relation to thebasic financial statements taken as a whole.

ADDUCCI AND ASSOCIATES, P.C.

June 2, 20051

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UTILITY NOTIFICATION CENTER OF COLORADO(a 501(c)(4) organization)

STATEMENT OF FINANCIAL POSITIONDecember 31, 2004 & 2003

2004 2003ASSETS

Current AssetsCash and Cash Equivalents $ 792,418 $ 555,288 Accounts Receivable - Trade 344,421 284,306 Prepaid Expenses 68,745 113,531

Total Current Assets 1,205,584 953,125

Restricted Cash 15,156 4,835

Land 304,162 304,162

Property and Equipment 2,560,404 2,229,339 Less: Accumulated Depreciation 453,768 703,968

Total Property and Equipment - Net 2,106,636 1,525,371

Other AssetsComputer Software - Net 191,576 118,430 Deposits 0 5,863

Total Other Assets 191,576 124,293

TOTAL ASSETS $ 3,823,114 $ 2,911,786

LIABILITIES AND STOCKHOLDER'S EQUITYCurrent Liabilities

Accounts Payable $ 52,372 $ 35,083 Accrued Wages and Benefits 82,941 117,323 Profit Sharing Contribution Payable 160,598 158,145 Property and Use Taxes Payable 42,508 10,610 Current Portion of Long-Term Debt 72,521 54,312

Total Current Liabilities 410,940 375,473

Current Liabilities from Restricted AssetsFunds Held in Agency 15,156 4,835

Commitments 0 0

Long-Term LiabilitiesWells Fargo Generator Loan 108,075 122,050 Wells Fargo Construction Loan 1,341,348 674,298

796,348 796,348 Less: Current Portion of Long-Term Debt 72,521 54,312

Total Long-Term Liabilities 1,376,902 742,036

Total Liabilities 1,802,998 1,122,344

Net Assets

Unrestricted 2,020,116 1,789,442

Temporarily Restricted 0 0

Permanently Restricted 0 0

Total Net Assets 2,020,116 1,789,442

TOTAL LIABILITIES AND NET ASSETS $ 3,823,114 $ 2,911,786

The accompanying Notes to Financial Statements are an integral part of these statements.2

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STATEMENT OF ACTIVITIESFor the Year Ended December 31, 2004 & 2002

2004 2003CHANGES IN UNRESTRICTED NET ASSETS:

OPERATING REVENUELocate Revenue $ 4,314,248 $ 3,978,827 Membership Dues 1,400 2,175 Promotion Revenue 23,680 37,276

Total Operating Revenue 4,339,328 4,018,278

COST OF OPERATIONSAmortization 71,262 55,468 Depreciation 57,860 61,294 Direct Labor 1,386,275 1,309,860 Education and Incentives 47,270 41,417 Employee Benefits 196,860 217,248 Information System Supplies 13,886 13,944 Maintenance Agreements 92,237 93,675 Maps and Publications 5,487 26,821 Operating Supplies and Expenses 4,684 1,983 Payroll Taxes 105,797 97,362 Profit Sharing Contribution 107,062 108,608 Telephone and Communication 422,779 363,473

Total Cost of Operations 2,511,459 2,391,153

NET OPERATING REVENUE 1,827,869 1,627,125

GENERAL AND ADMINISTRATIVE EXPENSES - SCHEDULE A 1,551,884 1,402,811

INCREASE (DECREASE) IN NET ASSETS FROM OPERATIONS 276,025 224,314

OTHER INCOME (EXPENSE)CGA Software Revenue 82,003 73,080 CGA Software Direct Expense (62,803) (57,080) Interest Income 0 2,062 Interest Expense (82,248) 0 Loss on Sale of Equipment (6,453) 0 Loss on Abandoned Assets (21,042) 0 Proceeds from Bankruptcy Settlements 39,727 0 Miscellaneous Income 5,465 7,897

Total Other Income (Expense) (45,351) 25,959

INCREASE (DECREASE) IN UNRESTRICTED NET ASSETS 230,674 250,273

UNRESTRICTED NET ASSETS, BEGINNING OF YEAR 1,789,442 1,539,169

UNRESTRICTED NET ASSETS, END OF YEAR $ 2,020,116 $ 1,789,442


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STATEMENT OF CASH FLOWSFor the Year Ended December 31, 2004 & 2003

2004 2003CASH FLOWS FROM OPERATING ACTIVITIES

Cash Received from Customers $ 4,284,678 $ 4,051,129Cash Paid to Suppliers and Employees (3,791,609) (3,662,968)Interest Received 0 2,062 Interest Paid (82,248) 0 Proceeds from Bankruptcy Settlements 39,727 0 CGA Software Revenue Received 82,003 73,080 CGA Software Direct Expense (62,803) (57,080)

Net Cash Provided (Used) by Operating Activities 469,748 406,223

CASH FLOWS FROM INVESTING ACTIVITIESCapital Expenditures (902,093) (1,408,768)Rebate of Closing Costs on Land 0 430 Proceeds from Sale of Assets 16,400 0 Net Investment in Certificates of Deposit 0 129,781

Net Cash Provided (Used) by Investing Activities (885,693) (1,278,557)

CASH FLOWS FROM FINANCING ACTIVITIESIssuance of Long-Term Debt 707,610 796,348 Payments on Long-Term Debt (54,535) 0

Net Cash Provided (Used) by Financing Activities 653,075 796,348

NET INCREASE (DECREASE) IN CASH 237,130 (75,986)

CASH AND CASH EQUIVALENTS - BEGINNING OF YEAR 555,288 631,274

CASH AND CASH EQUIVALENTS - END OF YEAR $ 792,418 $ 555,288

INCREASE (DECREASE) IN UNRESTRICTED NET ASSETS $ 230,674 $ 250,273

Adjustments to Reconcile Increase (Decrease) in UnrestrictedNet Assets to Cash Provided (Used) by Operating Activities:

Depreciation 132,521 74,783 Amortization 71,266 67,983 Loss on Sale of Assets 6,453 0 Loss on Abandoned Assets 21,042 0 (Increase)/Decrease in Accounts Receivable (60,115) 32,851 (Increase)/Decrease in Prepaid Expense 44,786 (27,556)(Increase)/Decrease in Deposits 5,863 0 (Increase)/Decrease in Accounts Payable 17,289 (11,580)(Increase)/Decrease in Accrued Wages (34,382) 18,597 (Increase)/Decrease in Profit Sharing Contribution 2,453 18,165 (Increase)/Decrease in Medical Self-Insurance Claims 0 (14,668)(Increase)/Decrease in Personal Property and Use Taxes Payable 31,898 (2,625)

Total Adjustments 239,074 155,950

CASH PROVIDED (USED) BY OPERATING ACTIVITIES $ 469,748 $ 406,223


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NOTES TO FINANCIAL STATEMENTSDecember 31, 2004

NOTE 1 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Nature of Activities

Utility Notification Center of Colorado (UNCC) is a nonprofit organization incorporated in the State of Colorado on June 11, 1986. UNCC operates a statewide, one-call system which provides a central office for the general public and contractors toobtain the location of underground utilities and thereby protect the buried facilities maintained by UNCC's members.

Basis of Accounting

UNCC uses the accrual method of accounting whereby revenue is recognized when earned and expenses are recognized when the obli-gation is incurred.

Basis of Presentation

Financial statement presentation follows the recommendations of the Financial Accounting Standards Board in its Statement ofFinancial Accounting Standards (SFAS) No. 117, Financial Statements of Not-for-Profit Organizations. Under SFAS No. 117, UNCC isrequired to report information regarding its financial position and activities according to three classes of net assets: unrestricted netassets, temporarily restricted net assets, and permanently restricted net assets. Only those assets with donor imposed stipulations arerecorded as temporarily or permanently restricted net assets.

As of December 31, 2004, UNCC had no temporarily or permanently restricted net assets.

Use of Estimates

The preparation of financial statements in conformity with generally accepted accounting principles requires UNCC management tomake estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and lia-bilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actualresults could differ from those estimates.

Revenue Recognition

Revenue is recognized when invoiced to members. Members are public utility companies, city, county, and local government entities that provide utilities in a specific area, and some construction contractors located within the State of Colorado.There are four types of revenue:

Locate Revenue: Tier One members are invoiced $0.94 per ticket for calls that are received that affect their area.

Membership Dues: New members are charged a $25 membership fee.

Promotion Revenue: Sale of promotional items to members for their distribution. Most promotional items are given away at trade shows.

Allocation of Expenses

Expenses are charged directly to operating or general administrative categories based on specific identification.

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NOTE 1 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)

Allowance for Doubtful Accounts

Management maintains a review and collection procedure utilizing the Jefferson County Courts for collection of bad debts. Due to thelimited number of bad debts, management does not provide an allowance for doubtful accounts.

Cash and Cash Equivalents

For purposes of the statement of cash flows, the Organization considers all highly liquid investments with an initial maturity of threemonths or less to be cash equivalents.

Concentration of Cash

The Organization maintains cash deposits in Wells Fargo Bank insured by the Federal Deposit Insurance Corporation up to $100,000.The cash balance at December 31, 2004 in excess of the insured amounts, including outstanding checks, was $692,418.

Restricted Cash / Funds Held in Agency

The Organization held $15,156 at December 31, 2004 in an account under UNCC’s name for the benefit of the NationalTelecommunications Damage Prevention Council. The Organization maintains the cash account for the benefit of the Council but hasno other authority over the funds.

Income Taxes

UNCC is a not-for-profit corporation that is tax-exempt under Internal Revenue Code Section 501(c)(4).

Land

In November 2002, the Organization purchased land in Golden for $304,162 for the construction of an office building. Construction wascompleted in January 2004.

Property and Equipment

Property and equipment are carried at cost. The Organization follows the practice of capitalizing, at cost, all expenditures for propertyand equipment equal to or over $500. Depreciation is computed using the straight-line method over the estimated useful lives of theassets. Balances as of December 31, 2004:

2004Building and Improvements $ 1,935,811 Computer Equipment 217,082 Office Equipment 261,590 Office Furniture 145,921

2,560,404 Less: Accumulated Depreciation 453,768

$2,106,636

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9

NOTES TO FINANCIAL STATEMENTS

December 31, 2004

NOTE 1 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)

Computer Software

Computer software is carried at cost. Amortization is computed using the straight-line method over a five-year life.

At December 31, 2004, unamortized computer software consisted of the following:

2004

Computer Software $ 403,115

Less: Accumulated Amortization 211,539

$ 191,576

Profit Sharing Plan

Effective January 1, 1992, UNCC adopted a profit sharing plan (a defined contribution pension plan) which is available to all employees

who have attained certain age and service requirements. An investment company provides investment consultation and administra-

tion to eligible employees. Contributions to the plan by UNCC are limited to 15% of compensation and are subject to discrimination

requirements. For the year ended December 31, 2004, UNCC contributed 10% or $160,598 to the plan.

NOTE 2 - CGA SOFTWARE REVENUE/EXPENSE

The Organization received $82,003 during 2004 under a damage reporting agreement through Common Ground Alliance to develop

and host a national damage reporting tool of which $62,803 was directly expended for this purpose.

NOTE 3 - ACCOUNTS RECEIVABLE/BAD DEBTS

Accounts receivable aging:

2004 2003 1 - 30 days $ 336,253 $ 282,189 31 - 60 days 5,841 3,138 61 - 90 days 4,095 112 Over 90 days (1,768) (1,133)

Total $ 344,421 $ 284,306

Most accounts are collected within 30 days. Amounts determined to be uncollectible and written-off as a bad debt were $498 in 2004

and $16,382 in 2003.

NOTE 4 - LINE OF CREDIT

The Organization has a line of credit with Wells Fargo Bank West for a maximum of the lesser of 75% of their Accounts Receivable bal-

ance or $300,000 at a variable rate of interest of prime plus 2%. There were no amounts outstanding under this line of credit as of

December 31, 2004.

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NOTE 5 - LONG-TERM DEBTThe Organization entered into a construction loan agreement and promissory note in 2003 for the purpose of obtaining proceeds forconstruction of a new office building at 16361 Table Mountain Parkway, Golden, CO:

Loan payable to Wells Fargo Bank West for purchase and installation of generator datedDecember 23, 2003; payable in monthly installments of $1,851 commencing January 31, 2004through December 31, 2010; interest at 7.00%; secured by the generator as well as a Deed ofTrust on the real property to be constructed, cross-collateralized with all other loans with WellsFargo Bank, including a right of set-off in all the Organization’s current and future accountswith Wells Fargo Bank. )

$ 108,075

Loan payable to Wells Fargo Bank West for construction of office building dated March 19,2004; payable in monthly installments of $12,730 until maturity at March 5, 2019; interest at7.25%; secured by all inventory, equipment and general intangibles of the Organization as wellas a Deed of Trust on real property constructed, cross-collateralized with all other loans withWells Fargo Bank, including a right of set-off in all the Organization’s current and futureaccounts with Wells Fargo Bank

$ 1,341,348Less: current portion 1,449,423

72,521$ 1,376,902

Principle maturities of long-term debt are as follows:Year ending December 31,2005 $ 72,5212006 77,9162007 83,7132008 89,9422009 96,634Thereafter 1,028,697

$ 1,449,423

NOTE 6 - OPERATING LEASES

UNCC leased office space at 12600 West Colfax under a five year operating lease dated June 10, 1998 that began on January 1, 1999,at a monthly payment of $6,440 for their initial space and $2,796 for additional space contracted under an addendum in 2002. Thelease expired on December 31, 2003.

In April 2003, the Organization entered into a lease for telephone and switch equipment for a term of 72 months, requiring monthlypayments of $7,942. Minimum future rental payments under the lease as of December 31, 2004 for each year and in the aggregateare as follows.

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NOTE 6 - OPERATING LEASES (continued)

Year ending December 31,2005 $ 95,3042006 95,3042007 95,3042008 95,3042009 47,652

$ 428,868

In January 2004, the Organization entered into various opearing leases for furniture and computers expiring in 36 to 60 months.Minimum future rental payments for each year and in the aggregate under these equipment leases having remaining terms in excessof one year are as follows:

Year ending December 31,2005 $ 19,6812006 19,6812007 9,1732008 9,173

$ 57,708

Rent expense under these lease agreements was $132,517 and $123,061 for the years ended December 31, 2004 and December 31,2003, respectively.

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SCHEDULE OF GENERAL AND ADMINISTRATIVE EXPENSESFor the Year Ended December 31, 2004 & 2003

2004 2003

General And Administrative ExpensesAdvertising $ 164,008 $ 204,048 Advertising - Promotion 48,089 48,136 Amortization 4 12,515 Auto Expense 7,200 7,200 Bad Debt Expense 498 16,382 Building Maintenance/Utilities 46,443 0 Contributions 1,400 1,310 Depreciation 74,661 13,489 Dues and Publications 10,850 9,773 Education and Training 1,741 5,222 Insurance 36,618 29,606Employee Benefits 55,826 57,657 Legal and Professional Fees - Other 185,810 141,296 Miscellaneous Expenses 18,135 6,319 Office Expenses 13,634 21,346 Payroll Taxes 39,636 36,208 Postage and Shipping 11,041 12,444 Profit Sharing Contribution 53,536 49,537 Rent - Office, Equipment and Storage 132,517 123,061Repairs and Maintenance 8,293 7,756 Salaries 524,743 494,299 Taxes 39,789 10,568 Telephone and Communication 17,035 18,320 Travel and Entertainment 60,337 76,319

Total General and Administrative Expenses $1,551,884 $1,402,811


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CABLE TELEVISIONBoard of DirectorFrank TrujilloComcast6850 South Tucson WayEnglewood, CO 80112(303) [email protected]

Adelphia CommColorado Springs Gunnison/CrestedButteTellurideTrinidad

Advanced Energy Industries Inc.B & C CableB & C CablevisionBattlement Mesa CommunicationsBresnan Communications

AlamosaCanon City

Bresnan CommunicationsCraig, Walden, HaydenFt. MorganGrand Jct.Leadville/SalidaMontrose/DeltaSouthern ColoradoSterling

Cebridge ConnectionsFairplay/Wray

Champion Broadband / CableCharter Communications

ComcastCommunicomm ServicesFalcon BroadbandKi-Rock Cable CommunicationsLong View Communications, LLCRocky Mountain CablERural Route VideoSpring Creek Cable IncUS Cable of Coastal Texas

UNCC Board of Directors for 2004Left: J.D. Maniscalco,Misty Hill, Dennis Morse,Dan Sherer,

Frank Trujillo, Bob Brandstetter, Darrel Vanhooser,Robert Bergstrom, Christine Miller, David DiGiacomo

Not Shown: Jeff Farrells, Randy Meek, Jed Reed, Krista Shoe,

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360 NetworkAbove NetAdams/Weld School District 27-JAdesta CommunicationsAlltel CommunicationsArapahoe Community CollegeAspen FiberAT&T CommunicationsBelmar Communications ServicesBenesight, Inc. AdministratorsBig Sandy Telecommunications, IncBijou Telephone Coop Assoc., Inc.Blanca Telephone CompanyBroadwing CommunicationsCentury Tel - Eagle DivisionCentury Tel - S/W ColoradoCenturyTel - S/E ColoradoChildren’s HospitalCity of Boulder - FiberCity of Greenwood Village - FiberCogent Communications IncColorado School of MinesColumbine Telecom Co.Copper Mtn Resort -

TelecommunicationsCounty of Weld - CommunicationsCrested Butte Mountain Resort, Inc.Delta County Telephone/TDSDelta County/TDS TelecomDubois Telephone CoEl Paso CountyEl Pomar FoundationENT Federal Credit Union

Farmers Telephone Co., Inc.Fast Track CommFirst Presbyterian ChurchGreat Plains Comm, IncHaxton Telephone Co.Heska CorpICG Telecommunications AKA

IntelcomKentec Communications, Inc.Level3 CommunicationsLightcoreLittleton Public SchoolsLockheed Martin - M& DsLockheed Martin SSCMCIMcLeod USAN C Telecom, Inc.North / South Aspen LLCNucla-Naturita Telephone CompanyNunn Telephone CompanyOn Fiber Communications Inc.Panhandle Telecomm Systems, Inc.PC TelecomPeetz Cooperative Telephone Co.Pioneer CommunicationsPoudre Valley Hospital DistrictPresbyterian/Saint Lukes Medical CtrPyne Companies of CO, LLC (The)Qwest CommunicationsQwest Local NetworkRico Telephone CompanyRoggen Telephone CooperativeRye Telephone Company

S & T Telephone Coop Assn.Sage-Oxford Inc.San Isabel Telecom Inc.SECOM CommunicationsSnowmass Lodging CompanySouth Park Telephone Co.Sprint CommunicationsStoneham Cooperative Telephone Corp.Suburban AccessSunflower Telephone Co, Inc.Sunwest CommunicationsSwedish Medical CenterTamarron Management AssocTDS Telecom - StrasburgTelluride School DistrictTime Warner TelecomUnion Telephone CompanyUniversity of Colorado - BoulderUniversity of Denver - UTSUniversity of Northern Colorado

GreeleyVail Resorts - Eagle CountyVail Resorts, Inc./ Keystone TelecommWarren AFB - 90th Comm SquadronWest Star AviationWilTel Communications LLCXO CommunicationsXspedius Management Co., LLCYipes Enterprise ServicesYoung Life

COMMUNICATIONSBoard of DirectorKrista Shoe - SecretaryLevel 3 CommunicationsCable Protection Bureau1025 Eldorado Blvd., 13CBroomfield, CO 80021(720) [email protected]

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ELECTRIC DISTRIBUTIONBoard of DirectorRandy MeekXcel Energy2070 S. Valencia StreetDenver, CO 80231(303) [email protected]

AquilaCanon CityPuebloRocky Ford

Battlement Mesa Service AssociationCopper Mtn Electrical MaintenanceJackson Lake Property Owners AssocLeon J. Krain

Sheep Creek Landowners AssnSilver Dollar Metro DistrictXcel Energy - Distribution Systems

GAS DISTRIBUTIONBoard of DirectorJed Reed Atmos Energy1200 11th AvenueGreeley, CO 80631(970) [email protected]

Aquila GasAtmos EnergyColorado Natural Gas, Inc.Comfurt Gas, Inc.Eastern Colorado Utility CompanyFerrell Gas

Kinder MorganDelta DistrictFrederick DistrictFruita DistrictJulesburg DistrictLa Junta District

Kinder Morgan (con’t)Telluride DistrictYuma District

Southern Ute Indian Tribe (Utilities)

Empire Electric Assn., Inc.Gunnison County Electric AssnHoly Cross EnergyIntermountain Rural ElectricK. C. Electric AssociationLa Plata Electric Assoc., IncMoon Lake Electric

Mountain Parks Electric, Inc.Mountain View Electric Assoc., Inc.Platte River Power AuthoritySan Isabel Electric Assn., Inc.San Luis Valley Rural Electric CoopSan Miguel Power Assn., Inc.Sangre DeCristo Electric Assn, Inc

Southeast Colorado Power Assn.Tri-State Generation &

Transmission AssocUnited Power, Inc.White River ElectricYampa Valley Electric Assoc., Inc.

ELECTRIC COOPERATIVEBoard of DirectorDan Sherer - ChairmanIntermountain Rural Electric Assn5496 N Hwy 85Sedalia, CO 80135(303) [email protected]

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LIQUID PIPELINEBoard of DirectorDarrel C. Vanhooser SR/WA - TreasurerSuncor Energy USA7800 East Orchard RoadSuite 300Greenwood, Village, CO 80111(303) [email protected] Production

DurangoLas Animas

BP Pipeline of North AmericaChevron Pipeline CompanyChevron Texaco

LaplataMeekerRangely

Conoco Phillips Pipeline COCortez Pipeline/Kinder Morgan

Encana Oil & Gas - RangleyExco Resources IncHallwood Petroleum, IncJack L. CrumleyKaneb Pipeline Co.Mid America Pipeline Co.-c/o EnterpriseMobil Exploration & Producing U.S. Inc;Mull Drilling Co., Inc.Noble Energy Inc.Patina Oil & Gas Corp.Patrick A. Doheny

Plains All American PipelineSinclair Pipeline CompanySolvay Chemicals, Inc.Stelbar Oil Corp., Inc.Suncor Energy USA Pipeline Co.Sunflower Valley Pipeline Assn.Tudex Petroleum Inc.Unocal ChemicalsValero Logistics Operations L.P.Westport Oil & Gas Co, LP

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GAS TRANSMISSIONBoard of DirectorJeff Farrells - Vice ChairmanEl Paso Corporation2060 Briargate BlvdColorado Springs, CO 80920(719) [email protected]

AKA Energy Group, LLCAmerican Penn Energy

c/o Schneider PumpAnadarko PetroleumAntelope Energy Company, LLCBeren CorporationBill Barrett CorpBlack Hills Exploration & ProdBlue Chip Oil Inc.Bonanza Creek Operating Co, LLCBurlington ResourcesBurr Oil & Gas, Inc.Canyon Gas Resources, Inc.CDM Pipeline Company, Inc.Citation Oil & GasColorado Gathering CorpColorado Interstate Gas/El PasoConoco-Phillips CompanyCPN Pipeline Co.Duke Energy - Northern ColoradoDuke Energy - Southeast ColoradoEl Paso Field ServicesEl Paso Field Services - Moffat CountyEl Paso Natl. Gas - Main LineEl Paso Production

LaPlata/MontezumaEllora Operating LPElm Ridge Resources, Inc.Encana Oil & Gas - GarfieldEncana Oil & Gas - WeldEnprop, Inc.Evergreen Operating Corp

Executive Petroleum Services LLCExxon-MobilFountain Valley Power LLCHigh Plains Gathering System LLCJ-W Operating CompanyK.P. Kauffman Co.Kanco Gathering CompanyKB Gathering CompanyKerr McGee Gathering LLCKinder Morgan Gas Transmission-Mtn.DistKoch Exploration Company, LLCMachii Ross Petroleum Co.Magellan Midstream Partners LPMagpie Operating, Inc.Merit EnergyMoffat Pipeline Co.Nathaniel EnergyNavajo Nation Oil & Gas CompanyNexus Energy, LLCNorthwest Pipeline Corp - Vernal DistrictOMB Gas Gathering LLCPetro-Canada Resouces Inc.Petroglyph Energy, Inc.Petrogulf Corp.Petroleum Development CorpPetron Development CompanyProwers Gas Gathering Co LLCQuestar Explorarion & ProductionQuestar Gas Co.Questar Gas ManagementQuestar Pipeline Co.

Raton Gas TransmissionRed Cedar Gathering CompanyRegency Gas Services LLCRenegade Oil & Gas Co, LLCRex Monahan Oil & GasRocky Mountain Pipeline SystemRosewood Resources Inc.Sagle & Schwab Energy ResourcesSawtooth Energy - Baca CountySawtooth Energy - Weld CountySouthern Star/Wiliams Gas PPLStarlight Resources, LLCSterling Energy CompanyTexas-New Mexico Pipe Line Co.Trailblazer Pipeline CompanyTrans-Colorado Gas Transmission Co.Transwestern Pipeline CompanyTri-State Power, LLCUnited States Exploration, Inc.Walsh Production Inc.Wellington Operating CompanyWestern Gas ResourcesWestern Gas Resources - PipelineWexpro CompanyWilliams Energy GroupWilliams Production RMT Co.Wold Oil Properties, Inc.Xeric Oil & Gas CorporationXTO Energy Inc. - DurangoXTO Energy Inc. - WestonYMCA of the Rockies, Estes ParkCenter

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GOVERNMENTBoard of DirectorMisty HillColorado Springs Utilities701 N. Circle DriveColorado Springs, CO 80920(719) [email protected]

Auraria Higher Education CenterBattlement Mesa Consolidated MetroBitter Creek Pipeline, LLCBuell Mansion Owners AssociationCenter Municipal UtilitiesCherokeeCherry Creek North BIDCity of Black HawkCity of BoulderCity of BrightonCity of BurlingtonCity of Canon CityCity of Central CityCity of CortezCity of CreedeCity of Cripple CreekCity of DaconoCity of DeltaCity of EnglewoodCity of Englewood - Traffic Dept.City of EvansCity of FlorenceCity of Fort CollinsCity of Fort Collins - Traffic OperationsCity of Fort MorganCity of FountainCity of FruitaCity of Grand JunctionCity of GreeleyCity of Greenwood VillageCity of GunnisonCity of HolyokeCity of La JuntCity of LafayetteCity of LakewoodCity of Lamar - Water/SewerCity of Lamar Utils. Bd. - Elec/GasCity of Las AnimasCity of LittletonCity of Longmont Elec & TrafficCity of LouisvilleCity of Loveland - Elec/WaterCity of Loveland - Traffic DeptCity of Manitou SpringsCity of MontroseCity of NorthglennCity of OurayCity of RifleCity of Salida

City of Steamboat SpringsCity of SterlingCity of ThorntonCity of TrinidadCity of VictorCity of Walsenburg - Utils Dept.City of Westminster - FiberCity of Westminster - Water/SanCity of Wheat RidgeCity of Woodland ParkCity of WrayCity of YumaCO Dept of Transportation, Region 6Colorado Rockies Baseball ClubColorado Springs Municipal AirportColorado Springs UtiliesDenver Health HospitalDenver Intl. AirportDenver Public SchoolsDurango Mountain ResortE-470 Public Highway AuthFountain Valley AuthorityLarimer County Public WorksLB & B Asspc, Inc - AKA-Fort CarsonNorthwest Parkway Public Hwy AuthorityPoudre School DistrictState of Colorado - Colorado LotteryThe Peregrine Master Assn., Inc.Town of AguilarTown of AlmaTown of BayfieldTown of BennettTown of BooneTown of BransonTown of Buena VistaTown of CarbondaleTown of Castle Rock - ElectricTown of Castle Rock - Water/SanTown of Cheyenne WellsTown of Coal CreekTown of CollbranTown of Crested ButteTown of CrestoneTown of Deer TrailTown of DillonTown of DoloresTown of Dove CreekTown of EadsTown of Eaton

Town of ErieTown of Estes ParkTown of FairplayTown of FlaglerTown of FraserTown of FriscoTown of GranadaTown of GranbyTown of HaxtunTown of HotchkissTown of HudsonTown of IgnacioTown of IliffTown of JohnstownTown of JulesburgTown of Lake CityTown of LimonTown of LochbuieTown of LyonsTown of MancosTown of MeadTown of MeekerTown of MerinoTown of MillikenTown of MonumentTown of Mt. Crested ButteTown of NederlandTown of NorwoodTown of NuclaTown of NunnTown of NuturitaTown of OlatheTown of OtisTown of OvidTown of PalsadeTown of PaoniaTown of ParachuteTown of PierceTown of PlattevlleTown of RamahTown of RangelyTown of Red CliffTown of RicoTown of RidgwayTown of RidgwayTown of SeveranceTown of SiltTown of SilverthorneTown of Silverton

19

GOVERNMENT (cont'd

Town of SimlaTown of WaldenTown of WalshTown of WellingtonTown of Wiley

Town of WindsorU. S. Army Rocky Mountain ArsenalUniversity of Colo-Health, Sciences Ctr

20

WATER/SEWERBoard of DirectorDennis MorsePlatte Canyon Water & Sanitation8739 W. Coal Mine AveLittleton, CO 80123(303) [email protected]

Academy Water & Sanitation DistrictAnheuser-Busch, Inc.Animas Water CompanyArabian Acres Metro DistrictArcadis G & M Inc.Aspen Trails Water Co.Avondale Water & Sanitation DistrictBailey Water & Sanitation DistrictBayfield Sanitaiton DistrictBerkeley Water & Sanitation DistrictBobcat Meadows Metro DistrictBosch Land Group, LLCBow Mar Water & Sanitation DistrictBreckenridge Sanitation DistrictBrook Forest Water DistrictBrown Group Retail/Enviro Group LtdBuena Vista Sanitation DistrictBuffalo Creek Water DistrictByers Water & Sanitation DistrictCastle Pines North Metro DistrictCentral CO Water Conservancy DistChateau DevelopmentChatfield Corners Metro DistrictChatfield South Water DistrictCherokee Metropolitan DistrictColorado Centre Metro DistColumbine Country ClubCopper Mtn Consolidated Metro DistCortez Sanitation DistCrested Butte South Metro DistrictCrestmoor Vista Joint VentureCrowley CountyDeep Rock Water CoDillon Valley DistDivide Water Providers IncDolores Water Conservancy DistDos Rios Estates Water CoDurango West Metro Dist #1Durango West Metro Dist #2East Florence Water Assn.El Moro-Hoehn Pipeline AssnEl Ranch Florida Metro DistEl Rancho Metro DistEldorado Artesian Springs, Inc.Estes Park Sanitation DistEvergreen Metro DistFairmount Cemetery CoFlorida River Estates HOA, Inc.Forest Lakes Metro Dist

Friendly Village/Chateau CommunitiesFrisco Sanitation DistGranby Sanitation DistGrand Valley Water Users’ Assn.Grant Water & San DistGunnison County Water & San DistrictHermosa Sanitation DistrictHighland Lakes Water DistrictHomestead Water CoIgnacio Sanitation DistrictInverness Water & SanitationJPI Interlocken, LLCKittredge Sanitation & Water DistrictKnollwood Water DistrictLake Durango Water Co., Inc.Lions Ridge HOALong’s Peak Water DistrictLookout Mountain Water DistrictLouviers Mutual Service Co.Lower Arikaree Pipeline Assoc.Majestic Canyon Ranch LLCMay Valley WaterMeeker Sanitation DistrictMeridian Service Metro DistrictMesa County Irrigation DistrictMesa Water & SanitationMontezuma County Water District #1Montezuma Valley Irrigation Co.Montezuma Water CompanyMorgan County Quality Water DistrictMount Carbon Metro DistrictMountain Mutual Water Co.Mountain Village Metro DistrictMt. Crested Butte Water & Sant DistMurphy Creek Golf CourseNavajo Western Water DistrictNBC Metro DistrictNorth Lincoln Water & Sanitation DistrictNorth Poudre Irrigation CompanyNorth Washington Street Water & SantNorth Weld County Water DistrictNorthern Colorado Water AssocNorthern CO Water Conservancy DistNorthwest Lakewood Sanitation DistrictNucla Sanitation DistrictPagosaSprings Sanitation DistrictPark Center Water DistrictPark Creek Metro DistrictParkville Water District

Penrose Water DistrictPerry Park Water & Sanitation DistrictPine Creek Golf ClubPinery Water & Wastewater DistrictPinon Water & Sanitation Dist.Pitkin Mesa Pipeline CompanyPlatte Canyon Water & SanitationPleasant View Sanitation Dist.Project 7 Water AuthorityPueblo West Metropolitan DistrictPurgatory Metropolitan DistrictRainbow Park Water Co.Rangeview Metro DistrictRoxborough Park Metro Dist.Sage Water Users AssnSaint Joseph HospitalSan Acacio Domestic Water Assoc.San Juan River Village Metro DistrictSan Luis Water & Sanitation DistrictSand Creek Metro DistrictSBC Metro DistrictSection 18 Water Users AssnSecurity Water & Sanitation DistrictSnowmass Water & Sanitation DistrictSouth Durango Sanitation DistrictSouth Englewood Sanitation District #1S. Ft. Collins-Loveland Water/San DistSouthwest Metro Water & Sanit DistrictSt. Charles Mesa Water DistrictSt. Mary’s Glacier Water & Sanit DistrictStonegate Metropolitan DistrictSummit Ridge Water DistrictSunset Metro DistrictSuperior Metro DistrictSwan’s Nest Metro DistrictSwift & CompanyTabernash Wastewater PlantTeller County Water & Sanit District #1Three Lakes Water & Sanitation DistrictTown of Breckenridge, WaterTriview Metropolitan DistrictTucson Water CompanyUpper Bear Creek Water & Sanit DistrictUpper Surface Creek Domestic Water

Users AssociationUpper Thompson Sanitation DistrictUte Water Conservancy DistrictValley Sanitation DistrictVista Ridge Metro District

21

West Gunnison Sanitation DistrictWest Jefferson County Metroplitan DistWest Rhone Lateral Ditch Co.Westridge Irrigation Assn.Westwood Lakes Water DistrictWheat Ridge Sanitation District

Widefield Water & Sanitation DistrictWill O’ Wisp Metro DistrictWindsor Northwest Metro DistrictWinter Park Water & Sanitation DistrictWoodmen Hills Metropolitan DistrictWestridge Irrigation Association

Westwood Lakes Water DistrictWheat Ridge Sanitation DistrictWidefield Water & Sanitation DistrictWill O' Wisp Metropolitan DistrictWinter Park Water & SanitationWoodmen Hills Metropolitan District

WATER/SEWER (cont'd)

22

TIER 2 MEMBERSBoard of DirectorBob BrandstetterHigh View Water/Daniels Sanitation1002 Kipling StreetLakewood, CO 80215(303) [email protected]

20th Street Pedestrian MallAATA International Inc.ABC Self Storage, LLCAdams School District #12Agate Mutual Telephone ExchgAgricultural Ditch & Reservoir CoAlameda Water & Sanitation DistrictAlbertsons Inc.American Civil ConstructorsAndrews Farwell DitchApplewood Sanitation DistrictArapahoe County, Support ServicesArapahoe Water & Sanitation DistrictArriola Group PipelineArrowhead Metro DistrictAspen Consolidated Sanitation DistrictAspen Highlands Commercial MetroAspen Mountain View HOAAspen Skiing CompanyAurora Centretech Park AssocB & R Engineering Services LLCBaca Grande Water & San DistrictBaca Townhouse AssociationBaldy Mountain Owners AssociationBancroft-Clover Water & San DistrictBaseline Water DistrictBass Lake Estates HOABear Creek Water & San DistrictBeaver Creek Metro DistrictBeaver Park Water IncorporatedBell Mountain Ranch Metro DistrictBelly Ache Metro DistrictBennett Bear Creek Farms Water/SanBents Fort Water Assn.Berry Creek Metro DistrictBeulah Water Works DistrictBeverly Hills Mutual Water CompanyBlack Hawk-Central City Sanitation DistBlair A. Kiefer, Private OwnerBlue Mountain Water DistrictBNC Metro DistrictBoard of Water Works of PuebloBonvue Water & Sanitation DistrictBowles Metropolitan DistrictBoxelder Sanitation DistrictBresnan Comm - DurangoBuffalo Highlands Metro DistrictBuffalo Mountain Metro DistrictBuffalo Ridge Metro District

Burgess Water CompanyButte Irrigating & Milling CompanyButtermilk Metro DistrictC Bar H, Inc.Canon Heights Irrig & ReservoirCanterberry Crossing Metro Districtt IICanterberry Crossing Metro DistrictCanterberry Golf CourseCapital Pacific Homes of Colo., Inc.Cascade Public Service Co., Inc.Castle Pines Commercial Dist #1Castle Pines Commercial Dist #2Castle Pines Commercial Dist #3Castle Pines Commercial Dist #4Castle Pines Metropolitan DistrictCastlewood Sanitation DistrictCastlewood Water DistrictCathedral Water CompanyCentennial Water & San DistCentex Homes - Denver DivisionCentral Grand Valley Sanitation DistrictCentral Weld County Water DistrictChaparral Metroplitan DistrictCherry Creek Schools District #5Cherry Creek Valley Water & Sanit DistCherry Creek Village Water DistrictCherry Hills Sanitation DistrictChicago Creek Sanitation DistrictChipeta Water DistrictChurch Ranch Metro DistrictCity of AlamosaCity of ArvadaCity of Aspen - ElectricCity of Aspen - WaterCity of Aurora - Parks DepartmentCity of Aurora - Raw WaterCity of Aurora - Traffic OperationsCity of Aurora - Wastewater/StormCity of Aurora - Water Dist & TransCity of Broomfield UtilitiesCity of BrushCity of Cherry Hills VillageCity of Colorado Springs - Street DivCity of CO Springs - Traffic Eng DivCity of Commerce CityCity of CraigCity of DurangoCity of EdgewaterCity of Federal Heights

City of Fort Collins - Streets DeptCity of Fort LuptonCity of Ft. Collins - ParksCity of GlendaleCity of Glenwood SpgsCity of GoldenCity of Idaho SpringsCity of Lone TreeCity of Longmont LocatingCity of Rocky FordCity of Steamboat Utility SystemsClear Creek Valley Water & Sanit DistClearwater Metro DistrictClifton Sanitation DistrictClifton Sanitation District#2Clifton Water DistrictCollege Park Water & San DistColorado City Metro DistCO Springs Park & Recreation DeptColorado State UniversityColorado Sweet Gold LLCColumbine Lake Water & Sanit DistColumbine Water & Sanitation DistCompark Business Campus Metro DistConejos CountyConsolidated Bell Mtn Ranch MetroConsolidated Mutual WaterCordillera Metro DistCottages At Broadlands HOACottonwood Water & Sanitation DistrictCountry Homes Metropolitan DistrictCraig OwenCrawford Mesa Water AssociationCrestview Water & San DistCrowley County Water Assn., Inc.Crystal Crossing Metro DistrictCrystal Springs RanchCucharas Sanitation & Water DistDacono Sanitation DistDakota Ridge HOADavidson Ditch & Reservoir CoDawson Ridge Metro Dist #1DBC Restaurant & Trading Post LLCDelta Montrose Electric AssnDenver Parks & RecreationDenver Suburban Water DistrictDenver Traffic Eng OperationsDenver Water DepatmentDevonshire Heights Water & Sanitation

23

Dickens House LLC-Kim P. KnakeDigatron SecurityDivide S. Water Users Assn & Ditch CoDomestic Pipeline Inc.Donala Water & Sanitation DistDonald & Juanita Sanchez, private linesDove Valley Metro DistrictDry Creek Valley Ditch CoDry Creek-Davidson Creek Co, IncDynalectric CoEagle Crest HOA Inc.Eagle River Water & Sanitation DistEagle-Vail Metro DistEast Alamosa Water & San DistEast Boulder County Water DistEast Boulder Ditch CoEast Cherry Creek Valley Water & SanEast Dillon Water DistEast Jefferson County Sanitation DistEast Lakewood Sanitation DistEast Larimer County Water Dist - ELCOEast Valley Water & San DistEastern Adams County Metro DistEastern Slope Rural Telephone AssnEastlake Water & San DistEckhardt Farms, Inc.Edwards Metro DistEl Paso County Telephone CoEnterprise Irrigating Ditch Co.Environmental Property InvestigErie Coal Creek Ditch & Reservoir Co.ERO ResourcesFairlake Metro DistFairplay Sanitation DistFairways Metro DistFalcon Heights Development CorpFalls Creek Ranch Ass., Inc.Fisher Ditch Co.Five Trees Metro DistrictFlagstaff House IncFlorissant Water & San DistFoot Hills II Water Co.Foothills Parks & Rec DistForest Hills Metro DistForest View Acres Water DistForissant Fossil Beds Natl. MonumentFort Garland Water & San DistFountain Sanitation DistFox Acres Community ServicesFox Meadow HOAFraser Sanitation DistFremont Sanitation DistFruitdale Sanitation DistFruitvale Water & San DistGardener’s Mutual Ditch Co

Garnet Lateral Ditch CoGates Rubbert CoGateway Regional Metro DistGenesee Water & San DistGlade Park Pipeline Water Users AssnGlenagle Golf ClubGolden Hills MHPGolden Hills South Ditch CoGoldsmith Gulch Sanitation DistGoldsmith Metro DistGoodhue Ditch & ReservoirGranada Rural Water AssnGrand County Water & San Dist #1Grand Junction Drainage DistGrand Valley Rural Power Lines, Inc.Great Western Park Metro DistGreatrock North Water & San DistGreen Ditch CoGreen Mountain Water & San DistGreenwood Plaza Water DistGunnison Valley Domestic Water CoHamilton Creek Metro Distanson Mesa Domestic Pipeline Co.Harold W. LuhmanHasty Water Co.Havana Water & Sanitation DistHead, Head and Rizzardi WaterHeather Gardens Assoc.Heeney Water IncHidden View Estates HOAHigh Plains Water Users Assn.High View-Daniels Water/San DistHighland Lake Lateral Ditch CoHighland Park Lateral Ditch CoHighland Park Metro DistHighlands Ranch Metro Dist #1Highlands Ranch Metro Dist #2Highlands Ranch Metro Dist #4Highline Business Improvement DistHighline Electric AssnHiland Acres Water & San DistHillcrest Ditch & Reservoir CoHillcrest Water & San DistHilltop Water CoHolland Hills Metro DistHolly Hills Water & San DistHoward Ditch CompanyHubcom IncHudson Gardens & Events CenterIdledale Water & Sanitation DistIliff Care CenterIndian Hills Water DistrictJames Gazett, Private ElecJohn F. Glass, Jr.Johnson Ditch Company

Jones & Donnelly Ditch Co.K2 Communications, LLCKehmeier Water PipelineKen-Caryl Ranch Water & Sanit Dist.Ken-Caryl West Water Dist.KK Water Assoc.Klein FarmsKremmling Sanitation DistrictK-V Homeowners Assoc., Inc.Lake Arrowhead Water AssocLake Catamount No 1 Metro DistrictLake Creek Meadows Water DistrictLakeshore Water and Sanitation DistrictLamborn Mesa Water Co., Inc.Lazy Glen HOALeadville Sanitation DistrictLee Lateral Ditch CoLeft Hand Water DistrictLegacy Ridge Golf CourseLewis H. Davisdon DitchLincoln Park Metro DistrictLittle Thompson Water DistrictLochmoor Water & Sanitation DistrictLoma Linda Sanitation DistrictLost Shoe Metro DistLowry Redevelopment AuthorityLowry TrustMancos Rural Water Co.Mansfield Heights Water & Sanit DistMatrix Energy, LLCMcClave Water Assoc., Inc.Meadow Mountain Water SystemMeadowbrook Fairview Metro DistMeadowbrook Water DistMenoken Water CompanyMeridian Metropolitan DistrictMesa Antero Water Assn.Mesa Cortina Water & Sanitation DistrictMesa County Road & BridgeMetro Wastewater Reclamation Dist.Metropolitan BuildersMile High Water Co.Missouri Canyon PipelineMontrose Suburban Water Works DistMonument Sanitation DistrictMorgan County Rural Electric AssnMorgan Heights Water & Sewer, Inc.Morrison Creek Metro Water & Sanit Mountain Petroleum CorpMountain View Water Users AssnMountain Water & Sanitation DistrictMt. Elbert Water Assoc.Mt. Werner Water & Sanitation DistrictNatural Fuels CorporationNew Coal Ridge Ditch Co (The)

Tier 2 Membership (cont'd)

24

New Consolidated Lower Boulder ResNew Hinman DitchNewdale-Grand Valley Water Co.Niwot Sanitation DistrictNorman Barnes - Private OwnerNorth Gate Water DistrictNorth La Junta Sanitation DistrictNorth Lamar Sanitation DistrictNorth Pecos Water & Sanit DistrictNorth Table Mountin Water & SanitNorth Washington Water Users AssocNorthern CO Communications Inc.Northern Douglas County H20 & SanitNorthwest Metro DistrictNorthwest Sugar City Pipeline Co.O.M. Lateral UserOligarchy Irrigation / Ditch CompanyOmni Park Metro Dist.Orchard Mesa Irrigation Dist.Orchard Mesa Sanitation DistOrchard Park Water Assoc IncOrchard Valley Metro Dist.Original Cottonwood Ditch Co.Otero County Road & BridgeOuray County Road & Bridge Dept.Outdorr Promo/ Bus SheltersPagosa Area Water & Sanitation DistPaint Brush Hills Metro Dist.Palisade Irrigation Dist.Palmer Lake Sanitation DistrictPalmerton Consolidated DitchPanorama Metropolitan Dist.Park 36 Metropolitan DistPark County Road & BridgePark Forest Water Dist.Park Meadows Metr Dist-IrrigParker Water & Sanitation DistrictParkview Medical CenterPiedra Park Metropolitan Improve DistPikes Peak Bd. Of Coop Edu SrvPine Brook Water DistrictPine Drive Telephone CompanyPine Drive Water CompanyPine Drive Water DistrictPinery Country ClubPinewood Springs Water DistrictPlains Cooperative Telephone Assoc.Plains Metro DistrictPlum Creek Wastewater AuthorityPonderosa Retreat & Conference CtrPoudre Tech Metro Dist.Poudre Valley Rural Electric Assn.Pratt Management, LLCProsperity Lane Community W&SPS LTD IV

Pueblo Parks & Recreation Dept.Pueblo Public Works-Streets Div.Pueblo Public Works-WastewaterR A Waffensmith & Co. Inc.Ralston Valley Water & Sanitation DistResortquest TellurideRio Grande County Rd Dept.Roaring Fork Mobile Home ParkRobert L. Wright,Jr-Private Irrig.Robinson Dairy, Inc.Rock Creek Mesa Water DistrictRon Arnett Irrigation PPL, PrivateRound Mountain Water & Sanit Dist.Routt County Road & BridgeRoxborough Vlg Metro DistRuth E. Lehman - Private Irrig LakeSaddle Rock Golf CourseSaddleback HOASan Juan Del Centro ApartmentsSanta Fe Trail Ranch Metro DistrictSedalia Water & Sanitation DistrictSedgwick County Road & BridgeSharman RanchShawnee Water Consmers AssnSheridan Sanitation District #2Shorewood Owners AssnSilver Creek Water & Sanitation DistSilver Heights Water & Sanitation DistSnake River Water DistrictSomerset Meadows LLCSouth Adams County W & S DistrictSouth Arapahoe Sanitation DistrictSouth Flat Ditch CompanySouth Fork Water & Sanitation DistrictSouth Sheridan Sanitation DistrictSouth Suburban Park & Rec DistSouth Swink Water CompanySouthern Colorado Bison CoSouthgate Sanitation DistrictSouthgate Water DistrictSouthwest Plaza Metro DistrictSW Suburban Denver W & S DistSpread Eagle HOASpring Canyon Water & Sanit DistSpring Valley Mutual Water Assn.St. Charles Mesa Sanitation DistrictSt. Vrain Sanitation DistrictStarwood Water DistrictSteamboat II Water & Sanitation DistSteamboat Lake Water & Sanit DistStrasburg Water & Sanitation DistrictStratmoor Hills Water & SanitationDistSturgeon Electric Co., Inc.Summit Cty Snake River Wastewater

Sunset Water DistrictTAC Management - Wolf Creek HOATalbot Reservoir Irrigation, LLCTalbott Enterprises IncTallgrass Metro DistrictTeller County Wastewater UtilityTelluride Ski & Golf Co.Terra Exploration & Production Co.Texas Tea of ColoradoThirteen Well AssociationThirty Road Group Irrigation ProjectThompson, Garneau, Sweet Water CoThunderbird Water & Sanitation DistTidd, Charles & BarbaraTimbers Estates Metropolitan DistrictTodd Creek Farms Metro District #1Tom Delehant DitchTown Center Metro DistrictTown of AkronTown of ArribaTown of AultTown of AvonTown of BasaltTown of BerthoudTown of BethuneTown of CalhanTown of CedaredgeTown of CherawTown of CrowleyTown of DinosaurTown of EagleTown of ElizabethTown of FirestoneTown of FlemingTown of FrederickTown of GenoaTown of GeorgetownTown of GilcrestTown of Grand LakeTown of GypsumTown of HaydenTown of HollyTown of Hot Sulphur SpringsTown of HugoTown of JmestownTown of KeenesburgTown of KiowaTown of Kit CarsonTown of KremmlingTown of La SalleTown of LarkspurTown of ManzanolaTown of MinturnTown of MorrisonTown of Mountain View


25

Town of Orchard CityTown of OrdwayTown of Pagosa SpringsTown of Palmer LakeTown of ParkerTown of RockvaleTown of SaguacheTown of SeibertTown of Silver PlumeTown of Snowmass VillageTown of SpringfieldTown of StrattonTown of SwinkTown of TellurideTown of Vail, Public Works DeptTown of WigginsTown of Winter ParkTrailmark Metro DistrictTree Haus Metropolitan DistrictTri-County Water Conservancy DistrictTri-Lakes Wastewater Treatment PlantUnited Water Company %Xcel EnergyUrban Drainage & Flood Control DistUSURF CompaniesVail Valley Cons. Water District - AirportValley Maintenance CorpValley Water DistrictVillage HomesVillage Nursery IncVillages at Castle Rock Metro #7Wadley Farms #3 HOAWalden CorpWarm Springs Ranch Mutual WaterWastewater Management DivisionWeld County School District RE-4

Weld County School District RE-8Weld County Tri-Area SanitationDistrictWest Fort Collins Water DistrictWest Grand Valley Water, Inc.West Meadows Metropolitan DistrictWest Montrose Sanitation DistrictWest Point Metro DistrictWestern Forge CorpWestridge Sanitation DistrictWheat Ridge Water DistrictWhite Horse Springs Water DistrictWiggins Telephone Assoc.Wildgrass Metropolitan DistrictWillard Telephone CompanyWilliam P. MooreWillow Brook Metro District Willow Brook Water AssocWillowbrook Water & Sanitation DistrictWillows Water DistrictWinter Park West Water & San DistrictWoodmoor Water & Sanitation Dist #1Wright Farms Metro DistrictY-W Electric Assoc, Inc.


26

SPECIAL DIRECTORQwest CommunicationsJerry Buekelman700 W. Mineral Ave WYQ33.28Littleton CO 80120(303) [email protected]

ADVISORY DIRECTORColorado Contractors AssociationBT Construction, Inc.Robert Bergstrom7801 Brighton RoadCommerce City, CO 80022(303) [email protected]

Legal CounselDiGiacomo & Jaggers, LLPDavid DiGiacomo5400 Ward Road, Bldg IIISuite 200Arvada, CO 80002(303) [email protected]

EXECUTIVE DIRECTORUtility Notification Center of COJ. D. Maniscalco16361 Table Mountain ParkwayGolden, CO 80403(303) [email protected]

Recording SecretaryUtility Notification Center of COChristine Miller16361 Table Mountain ParkwayGolden, CO 80403(303) [email protected]

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Utility Notification Center of Colorado Team MembersAdministration: (9 plus 1 Independent Contractor)Name: Years of Service: Position:J. D. Maniscalco 13 yrs Executive DirectorMartin Mead 07 yrs Center ManagerJose Espino 09 yrs Operational SupervisorYvonne Kraus 13 yrs Human Resources ManagerSandy Samuelson 14 yrs Member Services AdministratorJ. Steven Alarid 07 yrs Network AdministratorJoAnn Wise 06 yrs Executive AssistantCodi Offerson 03 yrs Administrative AssistantChristine Miller 04 yrs AccountantBarry Miller 1 month Public Relations Administrator

Support Staff:Name: Years of Service: Position:Jeanne Ringo 12 yrs Member Service AssistantLisa McCracken 06 yrs Help Desk LiaisonPaul Wolft 04 yrs TrainerTariq Abdul-Ghafur 02 yrs TrainerSherri Purser 05 yrs Fax-a-locate/Web LeadMelany Wellensiek 02 yrs Fax-a-locate/Web AgentOllie Sumner 05 yrs Help Desk Liaison HomePhillip Trujillo 03yrs GIS/Mapping AnalystLarry Zamber 01 yr Network TechnicianStacie Gaines 01 yr Emergency/Damage CSR

Customer Service Representatives:Earl Bennett 06 yrs Brandon Bessire 01st yr Ronelle Black 05 yrsClaudine Bricker 1st yr Barbara Bruder 08 yrs Danita Bruder 07 yrsDouglas Carlisle 1st yr Jeannine Clay 1st yr Tom Dreiling 1st yrAmera Enriquez 1st yr Amy Graham 07 yrs Arnetta Hoyt 06 yrsMilo Johnson 01 yr Nancy Jude 05 yrs Kara King 1st yrMahlon Knight 02 yrs Phillip Le 02yrs Jacquelyn McClure 06 yrsSue Moosdorf 10 yrs Phoenix Ragland 09 yrs Janice Raney 11 yrsDelia Rodriguez 01 yr Daniel Rutledge 1st yr Andrea Salazar 03 yrsCarla Sanchez 1st yr Eleanor Schoumacher 04 yrs Ericka Silvas 06 yrsCarolyn Southworth 04 yrs Valerie Sparks 03 yrs Lori Taylor 04 yrsTimothy Tomlin 04 yrs Mark Vandegrift 1st yr Kellee Walton 03 yrsJudith Wilhelm 05 yrs

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Center Manager - Marty Mead

The Utility Notification Center of Colorado (UNCC)has always been dedicated to providing and maintain-ing a high quality of service for both the excavatingcommunity and our facility members and 2004 hasbeen no exception. In order to better serve andattempt to surpass the customary standard of service,UNCC relocated to a beautifully constructed facilitylocated in Golden. After settling into the state-of-the-art building, we not only accomplished the goals setforth in 2004, we remained vigilant in identifying andestablishing cost effective services for both the exca-vating community and facility membership. Mostnotably, several applications and web based upgradeswere implemented that addressed specific needs andconcerns of those entities who depend on the UNCCsystem.

In an industry where damage prevention is the goal,producing a quality ticket is paramount to success.Therefore, a new ticket application was introducedwhich provided many new features and reporting

capabilities. January 26th 2004 marked the first daythat all customer service representatives (CSR’s)were processing locate requests from the new NewtinTicket Entry (TE) interface. By the end of February,the Newtin application was completely stabilized,therefore, the focus shifted to the design and imple-mentation of a web based interface that would even-tually enhance the quality of tickets produced online.The application design is simplistic, efficient, equippedwith mapping tools, and supports the same databaseused in the Newtin TE. After the testing phase and aproven comprehensive training program is in place,Web TE will be scheduled for deployment in early2005.

Mapping/ GIS

Mapping and Geographic Information Systems (GIS)has elevated to another plateau in 2004. GIS Analyst,Phil Trujillo has made great strides to insure that thesophisticated conceptual model envisioned years agoby UNCC will eventually become a reality. For the firsttime, GIS was imbedded into the TE application as atool for CSR’s to better define the excavation site. Themethodology behind Newtin GIS was to provide sev-eral mapping tools and options to facilitate andaccomplish specific tasks, while employing a userfriendly interface. Functionality is applicable and

abundant, consisting of: drawing tools, zoom controls,measuring devises, tabular database acquisition, etc.However, along with the integration, came the respon-sibility of maintaining databases, datasets and variousGIS files. Typically, mapping updates and modification(digitally and tabular) average between 300- 500processes per day, which includes: new streets addi-tions in the GIS and tabular databases, correcting/adjusting address ranges, street names, centerlines,and points of interest. In addition, the need for currentdata sparked UNCC to reestablish county contactsand obtain as many data agreements as possible. AsGIS technology continues to flourish throughout gov-ernment and county agencies, as well as municipali-ties, many entities provided data and assistance toUNCC without charging a fee. Therefore, UNCCbegan to explore other opportunities such as creatingand managing datasets with related organizationswithout having to deal with data sharing issues orlicensing infringements.

GIS also heavily impacted the Member Servicesdepartment of UNCC by designing, testing, and imple-menting polygon and grid maintenance programs. Thepolygon maintenance program is now available andcurrently being used by several of UNCC’s Tier 1 andTier 2 members. This application allows facility own-ers to reduce the notification database from a squarefi mile grid to a 500 ft area, (lines are buffered at aminimum of 250 ft on either side.) This program isavailable online and allows facility owners to managetheir own notification database.

For those members who prefer to remain in a griddatabase, the grid maintenance program provides ageographical aspect to viewing and managing quar-ter-section database(s). The program is also availableto members online. In both programs, the membercan obtain complete control of their database(s)including the ability to schedule the date and time ofwhen a grid or polygon becomes active or inactive.

Goals for 2005:• Expand the mapping department to accommodate

the tremendous growth in this aspect of One-Call• Explore and contribute to the implementation of par-

cel layers, aerial and satellite imagery to betterdefine excavation areas

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YEAR END 2004 STATSCATEGORY 2004 2003 2002 2001

Total incoming calls 371,726 361,579 379,206 374,840Average talk time (per call) 6.35 5.58 5.50 5.50Average delay (per call) 42 sec 59 sec 47 sec 91 secNew ticket count/ minus cancels 738,659 735,073 776,976 773,371Total tickets processed 752,161 750,994 798,382 794,627Transmissions (per ticket) 6.50 6.57 6.46 6.42Transmissions Tier 1 4,868,479 4,916,010 5,147,574 5,022,752Fax-a-locate tickets N/A 31,745 54,802 68,946E/mail tickets N/A N/A N/A 18,555Web tickets 220,057 174,908 126,569 34,099Remote Users tickets N/A N/A N/A 9,016Spanish requests 4,359 3,112 7,223 5,869Tier 1 Members 593 613 583 542Tier 2 Members 533 507 477 422Emergencies requests 18,360 17,840 17,579 16,982Damages requests 11,483 11,918 12,823 13,979After Hours Emergencies 2,862 3,093 3,043 2,479After Hours Damages 947 859 1,059 1,032Agents/operators F-T 43 43 43 41Temporary/seasonal 5 5 5 5

Utility Notification Center of Colorado - © 2002-2003

Goals for 2005 continued:• Explore field technologies such as GPS, lat/ long

coordinates, point data formats, etc. to eventuallyconstruct and maintain a UNCC dataset

• Continue working with UNCC Administrators to sus-tain documentation regarding various departmentprocedures

• Enhance technological knowledge and expertise inall aspects of the One-Call system

• More involvement with Homeland Security andCritical Infrastructure programs

30

Operations Supervisor – Jose Espino

UNCC experienced several transitional challenges dur-ing 2004. In addition to the move to our new facility,our staff faced policy changes as well as technologicalenhancements in both our Norfield software applica-tions and our Avaya ACD mechanisms. Greater effi-ciency in ticket request and ACD call handlingprocesses were the result of the move to our newbuilding and the implementation of these enhancedtechnologies.

Administrative personnel worked diligently during thefirst three weeks of the year to prepare for the move.The cutover of existing telecommunications servicesand implementation of new ACD equipment and soft-

ware was conducted on Friday, January 23rd with thehelp of David Flier/Qwest, Hal Bertrand and EllenMinkin/AT&T, Mike Hanselin and Dawn Horan/Avaya.Existing furniture was moved to the new site by

Grabel, Inc. on Saturday the 24th. All projects werecompleted in a timely and efficient manner withoutmajor issues. Telecommuting agents experiencedtechnical difficulties resulting from the transition whichwere addressed throughout the year by UNCC’sNetwork department.

Prior to relocating to our new center, all UNCC agentsand support staff had the opportunity to tour the newbuilding and become familiar with amenities in the sur-rounding area. Seating selection based on senioritywas used prior to moving to help ease the transitionon the first day of production at the new site, January26, 2004. It did not take much time after that first dayfor everyone to become comfortable in our new sur-roundings.

In addition to new ACD applications, newer technolo-gies implemented during 2004 included modificationsto the Norfield Data Products Cosmic ComputersIncorporated NEWTIN ticket processing software. Thesoftware has been designed to help improve the over-all flow of ticket processing including functionalitydecreasing the possibility for agent error. Verbal script-ing prompts have also been included to help agentsnavigate their way through the ticket process withoutomitting key statements and disclaimers.

The current Web Ticket Entry (WTE) software applica-tion will be replaced in 2005 by an updated version ofour online ticket processing system. Excavators willhave an opportunity to process all locate request

types, excluding Emergency and Damage notifications,which was very limited in our prior online program.Appointment scheduling as well as mapping capabili-ties will be available for all professional excavatorswho receive training by UNCC WTE personnel.Training and transitioning of current WTE users beginin November and will continue until the older version istaken offline in early 2005. UNCC’s WTE departmenthas set a goal to have 45% of the Center’s ticket vol-ume processed via WTE in 2005.

UNCC agent and Support staff have performed superi-or customer service using techniques that were imple-mented after Telephone Doctor work-shops. UNCC’sIncentive Program continues to help encourage indi-vidual growth within the organization as well asimprove accuracy and service levels in every aspect ofour operations. Coaching sessions by UNCC trainershave helped to address procedural issues and provideongoing skills enhancement opportunities. Severalcallers have expressed their appreciation of ourimproved service levels and call handling efficienciesduring the past few months. It’s very gratifying to knowthat are efforts to improve have not gone unnoticed byour callers.

As we look forward to 2005, we will continue to imple-ment fair and reasonable policies and practices thatwill allow greater efficiencies and improve service lev-els to both our Membership and excavating communi-ties. As we continue to grow as an organization, wewill continue to explore newer ACD and ticket process-ing technologies in an effort to remain on the forefrontof up to date One-Call operations.

Goals for 2005:

• Provide internet-based training format for new WTEusers

• Improve call center service levels through enhancedCSR training and coaching techniques

• Implementation of Team Leader/Coach program• Create QC program for WTE and UNCC Agent locate

requests

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Member Services Administrator - SandySamuelson

The year 2004 has presented the members of UNCCtechnological options that have been developed overthe past two (2) years. The introduction of the systemcalled NEWTIN has provided the ability for the facilityowners to redefine their notification quadrants intosmaller areas, alleviating some of the over-notificationcreated by using township, range and section grids.Much of this year has been immersed in the finalstages of development, testing the polygon conceptwith some of the members and then the fruition of thenew Polygon Maintenance Program. Since the end ofAugust, members have been using this new tool. Themajority of the members redefining their database vis-ited UNCC and selected their new areas with MemberServices’ employees. Some of the linear facility own-ers, such as fiber and gas transmission companies,chose to submit their polygonal database with shapefiles. As this program has progressed, members withemployees experienced in maintaining their databaseneeds, via the Internet, have accessed the UNCCsystem to define into polygons.

The use of polygons has revealed many differentaspects to take into consideration for the success ofthis program. Early results showed the absolutenecessity of maintaining a base map layer of all geo-graphic areas in Colorado with the most current infor-mation possible. For the first time in UNCC history,the tickets processed and the member database areselected with the same map. UNCC is constantlystriving to obtain updated geographic information fromthe counties and cities throughout the state. Many ofthese entities are now working to assist us. During2004 approximately 30% of the tickets were request-ed through the Web Ticket Entry program, whichallows the excavator to process their own locaterequest on the web, after appropriate training. It isimportant to train these users to use polygon areaswhen requesting locates, in order to provide a moredefined area to match the polygons selected by themember facility owners. One of the biggest goals isto ensure that the locate requests and the memberdatabase be constantly monitored to alleviate any crit-ical problems. Another concern with the reselectionof member polygons will be the financial impact. Atthe end of 2004, approximately forty-eight (48) mem-bers had utilized polygon notification, creating anaverage of 40% to 60% savings, on a monthly basis.

UNCC was able to begin development with their soft-ware company for future system capabilities. InDecember of 2004, testing was processed for the tick-et format change that would accompany the installa-tion of the new GEMINI program in early 2005. Thisis a redundant system, located in another state, toassure constant service to the membership. The useof a Positive Response tool is still under develop-ment, with the hope of its’ use in late 2005 or possibly2006. This tool would allow Tier One members topost their positive response to a web-page that theexcavating community could access. Norfield’sWebTMS (Web Ticket Management System) wasintroduced. WebTMS is a ticket management systemthat allows a Tier One member to manage their tick-ets with an on-line tool. It is web-based, allowing themember to store their information on a Norfield serverand requires no up-front cost for hardware. Onemember is taking advantage of WebTMS, and arepleased with its’ results of managing their tickets on-line. Member Services has also spent much timeassisting those members that have purchased otherTicket Management Systems, to help their transitionsto be successful. During the summer a new groupemerged, PAPA (Pipeline Association for PublicAwareness), to bring all of the gas groups togetherand assist one another with public safety and OSHArequirements. UNCC has traditionally processed theyearly pipeline mailing, but will assist PAPA to transferthis responsibility to their group. The use of e-mail fora receiving option was still encouraged. In March,UNCC was challenged with the Netsky Virus.Thankfully, it was quickly corrected. A challenge withMembers receiving their locates, via e-mail, has beenthe use of “Spam blockers”. This product is designedto protect unwanted communications from infiltratingtheir systems, but unfortunately they block and/or dis-card the locate tickets. Members are being assistedwith this issue as the need arises.

Member Services continues to assist the memberswith any changes to their database, by grids (town-ship, range, section) and by polygons, make changesto their member files and continually strives to createa positive environment for the ever-changing needsthe members may have.

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Member Services Statistics:• 593 Tier One members• 533 Tier Two members• 59 new members joined UNCC• 125 new membership packets sent, 41 resulted in

memberships• 17 members left UNCC membership, due to sales or

no longer requiring service

Goals for 2005:

• Provide an Out-Reach Program:• Travel throughout the state, offering assistance with

the new Polygon Maintenance Program to teachWebTE to remote users to ensure quality assurance.

• Encourage Tier Two members to redefine their data-base into polygons, take advantage of Tier Onedirect notification

• Finalize the GEMINI program• Continue to explore the use of a central Ticket

Management System for all• Tier One members. Utilize this system to provide a

solution to the use of Positive Response, in compli-ance with State Law

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Human Resource Administrator - Yvonne Kraus

The long awaited dream for Utility Notification Centerof Colorado became a reality in January 2004 with thecompletion of UNCC’s new office building. The movetook place over the weekend of January 24, 2004.This massive project would not have been possiblewithout the dedication, support, perseverance & hardwork of many facets of this organization. Recognitionmust go to the Board of Directors and the memberfacilities that they each represent for their directionand guidance, to the excavating community for theirpatience and understanding, and UNCC management,staff, Neenan & Company, subcontractors, GraebelVan Lines as well as all the committed vendorsinvolved, for pulling it all together. The design, loca-tion, and structure are truly superb; even beyond ourexpectations and well worth the wait.

UNCC’s new location, 16361 Table Mountain Parkway,in the Coors Technology Center, Golden, Coloradowas officially “christened” when an “Open House” washeld on March 12, 2004. Tours were conducted of thenew facility along with overviews on the latestGIS/Mapping developments and demonstrations ofPositive Response and the Ticket ManagementSystem.

As of December 31, 2004, there were 51 participantsin UNCC’s 40lK/Profit Sharing Plan and assets totaled$864,970.18. During the year, Trustee Meetings wereheld to discuss such items as:• The future direction of UNCC’s Plan• 401K vs. Pension Plans (defined contribution vs.

defined benefit)• Due diligence of Plan Trustees

After in-depth evaluation of the present Plan, the deci-sion was made to explore the option of migrating toanother Fund Family in 2005.

“Employee Appreciation Week” was held from

February 23rd through February 28th. TheAdministrative Staff scheduled various activitiesthroughout the week to impress upon the employeesjust how essential their contribution is to UNCC. An

Awards Banquet was held on February 28th atJullian’s where each employee was recognized fortheir years of service. Special awards were distributedto the following 5 and 10 year honorees:• Sue Moosdorf who celebrated 10 years with UNCC

on September 9, 2004

• Ronelle Black who celebrated 5 years with UNCC onJanuary 25, 2004

• Judith Wilhelm who celebrated 5 years with UNCCon January 25, 2004

• Ollie Sumner who celebrated 5 years with UNCC onMay 3, 2004

• Sherri Purser who celebrated 5 years with UNCC onAugust 16, 2004

• Nancy Jude who celebrated 5 years with UNCC onOctober 11, 2004

In conjunction with appreciation for our employees,UNCC highlighted wellness by providing a 20 minutechair massage to each interested employee. Twotherapists were on site to administer the chair mas-sages, and the employees were very grateful for thistreat after the hectic “Dig Season”.

The 11th Annual Employee Picnic took place at

Boondocks Amusement Park on August 21st with thevenue offering miniature golf, bumper boats, go kartsraces, and various games along with a catered bar-b-que luncheon for employees and families. A good timewas enjoyed by everyone.

The following new policies and procedures were initiat-ed in 2004:

• Evacuation and Disaster Situation Procedures• Nonsmoking Policy • Updated Dress Code Policy• Call Monitoring Guide• Workout Room Procedures• Disclosure & Agreement Regarding Workout Room• Updating of the Employee Handbook

Goals for 2005:• Finalize the direction of UNCC’s 401K/Profit Sharing

Plan and conduct a smooth transition to the newinvestment fund group

• Assist Mountain States Employers CouncilIntegrated Consulting Services in a Salary Reviewfor all positions at UNCC

• Explore a change of policy from individual banks ofvacation, sick leave & personal time to PTO time(Paid Time Off policy)

Year End Employees:

At the end of 2004 the total number of UNCC person-nel was 54. Telecommuting CSR’s numbered fifteen(15), bilingual CSR’s numbered four (4).

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Network Administrator - Joseph “Steve” Alarid

2004 proved to be a year of transition and growth. Aswe moved into our new facility, the network depart-ment focused on developing new strategies for systemredundancies, additional services to protect the net-work infrastructure, and enhanced network perform-ance to accommodate current and future needs.

In order to provide continual service to our facilitymembers and excavating community, many systemredundancies were implemented at the Center.UNCC’s new AVAYA S8700 telephone switch allowsfor telecommunications to have full redundant capabili-ties. In order to protect the data network connectivity,data lines were increased to two primary and tworedundant data T-1 lines. The transition included: fullyredundant routers, switches, and firewalls.

All workstations, in house and at-home, were providedwith individual uninterruptible power supply (UPS)devices. In addition, a Chloride Power Protection(UPS) was purchased for the computer room. TheUPS provides 36KVA of power to the computer room,as well network and telecom devises in the event of apower outage.

The natural gas generator is another source of redun-dant power which has been installed at the new facili-ty. As previously reported, if the building were to loseprimary house power, then all workstations are pow-ered by individual UPS’s. Furthermore, in a matter ofseconds, the natural gas generator will automaticallyturn on and send power to the entire building. During2004, UNCC lost power due to an electric fault. Thegenerator and UPS configurations in place were put tothe test and performed as designed.

UNCC continues to utilize Norton Antivirus CorporateEdition. This is a one year subscription for all anti-virusupdates and protections. All company workstationshave been updated with this software and are on anautomatic update schedule. Correction: last year thisitem was reported as a three year subscription. Nortonis a yearly subscription renewal and will be purchasedaccordingly.

The Common Ground Alliance (CGA) has now intro-duced DIRT Canada. The Damage InformationReporting Tool (DIRT) has approximately 100 stake holder groups registered and utilizing the tool regularly.The application is monitored and maintained byUNCC’s network department and its program develop-ers Rudy Gonzales and DJ Hagberg.

UNCC continues to utilize its telecommuting program.This year, UNCC did not increase the number ofagents working from home, resulting in a total of 14telecommuting agents for the year. All agents are pro-vided with a DSL connection for network connectivityand a business telephone line for telephone connectiv-ity. In addition, all telecommuting agents are suppliedwith a complete computer system and ergonomic deskto provide comfort and flexibility. This program hasproven to be an asset to the Center, and a methodicalplan has been created to increase the home agentstaff to 20 by the end of 2005.

As we continue to execute a redundancy plan, UNCChas introduced the backup proxy and automatic proxyconfiguration script. This configuration will allow allUNCC users to fail over automatically to a backupproxy server in the event the primary proxy serverfails. This has been utilized on a couple of occasionsin 2004 where the primary proxy server was unavail-able.

As we look to 2005, the network department will con-tinue to focus on system redundancies. The introduc-tion of the Gemini system will be a large part of thisprocess. Gemini is the continual link between theNEWTIN (A) and the redundant NEWTIN (B) serverhoused at Norfield Data Products in Norwalk, Conn.Gemini will allow all NEWTIN users to process locaterequest on either the local NEWTIN (A) or remote (B)machines. We have also introduced an automaticfailover in the event that the A or B machine suffers asystem problem.

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Goals for 2005:

• Research fiber ring proposals – develop plan forinstallation

• Maintain a virus/worm free network environment• Continued Education: Cisco applications, routers,

switches and firewall

• Building maintenance, electrical, plumbing, lighting,over-all appearance, general maintenance

• Continual contribution to development and imple-mentation of Newtin Application

• Continual contribution to GIS/Polygonal memberapplication

• Promote use of WEBTMS• Promote and installation of WEB TE

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Public Relations Administrator – Barry Miller

UNCC continued a strong public awareness campaignin 2004 along the front-range as well as other parts ofthe state. A number of advertising venues were usedincluding:

Clear Channel Radio – 30 second commercials ontalk radio over seven months and a live remote broad-cast for the UNCC Open House in March.

Rockies Radio – 30 second commercials during theRockies pre-game show over seven months.

Comcast Television – daily 30 second commercialsairing in the Denver Metro market over four months.

Lamar Billboards – 2 billboards in the Denver Metroarea running four months.

Print Media – numerous full-page ads throughout theyear in Colorado Construction Magazine, The DailyJournal, Welcome Home Magazine, ConstructorsVoice (CCA), and the Pro-Green Directory.

Spanish Advertising – UNCC sponsored ManuelMolina’s Spanish Carnival in April as well as otherlocal Spanish programs.

In addition, with the assistance of the Denver MetroDamage Prevention Council, UNCC conducted a half-day Damage Prevention Seminar in selected months.Several members directed non-compliant excavatorsto attend the educational program.

UNCC also facilitated the Pipeline Mail-out of the con-tractor handbook in April.

UNCC continued periodic publishing of the memberand excavator newsletter.

UNCC’s public awareness message was successfullydelivered at several spring trade shows including thePro-Green Expo, the CCA Convention, the SpringFling, the Spring Home and Patio Show, the RockyMountain Industrial Show, and the Colorado SafetyAssociation Expo.

Goals for 2005:

• Clearly identify UNCC’s audience for public aware-ness programs and identify appropriate venues foreffectively reaching that audience

• Establish a mechanism for monitoring effectivenessof advertising, marketing and public awarenessefforts

• Expand UNCC’s visibility at trade shows and con-tractor events around the state

• Increase UNCC’s media exposure by directing radioand television advertising toward new target audi-ences

• Create a “Best Practices” educational training pro-gram for all stakeholders; effectively promote theprogram; and make the program available through-out the state

• Support the local Damage Prevention Councils incommunity outreach and educational efforts

• Encourage facility member compliance with thedamage-reporting requirement

• Disseminate useful damage reporting informationand conclusions to stakeholders

• Utilize the damage reporting results to improve andtarget educational and awareness efforts throughoutthe state

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UNCC Annual Report 40 Pages.ai - Colorado 811

Documents

Transcript of UNCC Annual Report 40 Pages.ai - Colorado 811