TRAVEL & TOUR ASSISTANT - Directorate General of Training

Travel & Tour Assistant

GOVERNMENT OF INDIA MINISTRY OF SKILL DEVELOPMENT & ENTREPRENEURSHIP

DIRECTORATE GENERAL OF TRAINING

COMPETENCY BASED CURRICULUM

TRAVEL & TOUR ASSISTANT (Duration: One Year)

CRAFTSMEN TRAINING SCHEME (CTS)

NSQF LEVEL- 4

SECTOR – TOURISM AND HOSPITALITY


TRAVEL & TOUR ASSISTANT (Non-Engineering Trade)

(Revised in 2018)

Version: 1.1

CRAFTSMEN TRAINING SCHEME (CTS)

NSQF LEVEL - 4

Developed By

Ministry of Skill Development and Entrepreneurship

Directorate General of Training

CENTRAL STAFF TRAINING AND RESEARCH INSTITUTE EN-81, Sector-V, Salt Lake City,

Kolkata – 700 091


The DGT sincerely acknowledges contributions of the Industries, State Directorates,

Trade Experts, Domain experts and all others who contributed in revising the curriculum.

Special acknowledgement is extended by DGT to the following expert members who had

contributed immensely in this curriculum.

List of Expert Members contributed/ participated for finalizing the course curriculum of Travel & Tour Assistant Trade.

S No. Name & Designation

Sh./Mr./Ms. Organization Remarks

1. Deepankar Mallick, Director, Chairman

ATI-Kanpur Member

2. Anil Kumar, Joint Director of Training.

ATI-EPI Dehradun Member

3. Magan Bhan, dari, F&B Manager

Hotel Great value, Rajpur Road , Dehradun

Member

4. H.S. Nigam, V.I. ATI-kanpur Member

5. R.C.Pandey, Principal Government Institute of Hotel Management and Nutrient, Dehradun

Member

6. Udaychamyal, Lecturer Institute of Hotel Management, Dehradun

Member

7. Ashok Devi Trivedi, Dy. Director

RVTI Allahabad. Member

8. Usha Devi Mishra, T.O.(D.M) RVTI Allahabad Member

9. V.S. Kaintura, Manager Jeet Restaurant, Mussoorie Member

10. S.K. Suri, Manager New India Tourist Centre, Dehradun

Member

11. Rajendra Singh, Manager Catering

Ramanand Residency, Mussoorie Member

12. Pankaj Thapliyal , G.M. Country Inn, Mussoorie Member

13. P.K.Shrma, Personal manager Jay Pee Residency, Mussoorie Member

14. NeerajAggrawl, Director Ram Institute of hotel Management, Dehradun

Member

15. Amol Aswal, Principal New taj Institute of Hotel Management, Dehradun

Member

16. Shubender Rohilla, Hotler Ramanand Residency, Mussoorie Member

17. G.R. Uniyal, Proprietor Uniyal Bakers Member

18. Sachin kumar, Instructor Catering & Hospitality.

RVTI, Allahabad. Member

ACKNOWLEDGEMENT


19. Sanjay, Catering in charge Taj Institute of Hotel Management,, Dehradun.

Member

20. Saty Bir Singh, Administrative Officer

Lal Bahadur Shastri National Academy, Musssoorie

Member

21. V.P.S.Negi, H.O.D. KukrejaInstituta of Hotel Management, Dehradun

Member

22. Vivek Kumar, Assistant lecturer

Institute of Hotel Management, Dehradun

Member

23. C.S. Negi, A.G.M. GMVN, Dehradun Member

24. Sanjiv kumar, Principal ITI Gujrala, Dehradun Member

25. P.S. Negi, Head of catering Department

Kukreja Institute of Hotel Management, Dehradun

Member

26. A.K. Singh, Joint. Director Tourism Development Board Uttaranchal, Dehradun

Member

27. Capt. Yogesh Uniyal, Manager Uniyal Bakers and manufacturers.

Member

28. Neena Sharma, Director Synergy consultant, Dehradun Member

29. Ravindra Mohan Kala, State Secretary, Scout & Guide

55-Rajpur road, Dehradun Member

30. Tanuj Nayyar, Senior Says Chef.

Jay Pee Residency, Manore-Mussoorie.

Member

31. P. N. Yadav, Dy. Director. ATI Kanpur Member


S No. Topics Page No.

1. Course Information 1

2. Training System 2-5

3. Job Role 6

4. General Information 7-8

5. NSQF Level Compliance 9

6. Learning Outcome 10-11

7. Learning Outcome with Assessment Criteria 12-18

8. Trade Syllabus 19-26

9. Core Skill – Employability Skill 27-31

10. Annexure I

List of Trade Tools & Equipment 32-34

List of Tools & Equipment for Employability Skill 35

11. Annexure II - Format for Internal Assessment 36

CONTENTS

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During the one-year duration of “Travel & Tour Assistant” trade, a candidate is trained

on Professional Skill, Professional Knowledge and Employability Skill. In addition to this, a

candidate is entrusted to undertake project work, extracurricular activities and on-the-job

training to build up confidence. The broad components covered under Professional Skill subject

are as below:-

The trainee learns about Travel & Tourism Industry, Duties, Responsibilities, Career

opportunities of Travel & Tour service personnel etc. The trainee identifies different

Components and elements of Tourism. He understands the importance of Tourism motivation,

Factors affecting growth and development of International & national Tourism, develop

communication skill, personality traits like right attitude, politeness & body language during

interaction with the guest. The trainee learns to arrange & setup linkages with hotels,

transport agencies & other segments of tourism Industries. He learns about Travel formalities -

Passport, Visa etc. He practices Tour planning & programming like Travel Information &

cancellation of the Tourism reservation, Ticketing preparation & marking of tour package etc.

He learns to do Market research & tour package formulation, assembling, processing &

disseminating information in destination, Preparation of Itinerary & post tour managements.

The trainee learns about growth & development of Tourism in India, collect information

regarding heritage, classical, religious & other attractive tourism resources & facilities available

for tourists. He gains knowledge of Tourism promotional festivals, Museum & art galleries,

Important Tourism circuit’s etc. collecting information & preparing calendars, maps etc. He

acquires the knowledge of STP (Segmentation, Targeting & Positioning) for tourism Marketing

& Sales Promotion. He understands Procedure of travel office management, selling the package

by explaining the features facilities learning subjects like Aviation Geography- Time differences,

Flight time, elapse time, Booking Familiarization, Important Airlines, Airport of India,

coding & decoding of country domestic ticketing etc. The trainee learns to Plan & Programme

tour using costing concept, software packages, websites related to the tourism. Identify

different sources of accidents & precaution to be considered on tour, Handling the different

safety equipment.

1. COURSE INFORMATION

2


2.1 GENERAL

The Directorate General of Training (DGT) under Ministry of Skill Development &

Entrepreneurship offers a range of vocational training courses catering to the need of different

sectors of the economy/ labour market. The vocational training programs are delivered under

the aegis of National Council of Vocational Training (NCVT). Craftsman Training Scheme (CTS)

and Apprenticeship Training Scheme (ATS) are two pioneer programs of NCVT for propagating

vocational training.

‘Travel & Tour Assistant’ trade under CTS is one of the popular courses delivered nationwide through a network of ITIs. The course is of one year duration. It mainly consists of Domain area and Core area. The Domain area (Trade Theory & Practical) imparts professional skills and knowledge, while the Core area (Employability Skill) imparts requisite core skills, knowledge, and life skills. After passing out the training program, the trainee is awarded National Trade Certificate (NTC) by NCVT which is recognized worldwide.

Candidates broadly need to demonstrate that they are able to:

Read and interpret technical parameters/documents, plan and organize work processes,

identify necessary materials and tools;

Perform tasks with due consideration to safety rules, accident prevention regulations

and environmental protection stipulations;

Apply professional skill, knowledge & employability skills while performing jobs.

Document the technical parameters related to the task undertaken.

2.2 CAREER PROGRESSION PATHWAYS

Can join Apprenticeship programs in different types of industries leading to a National

Apprenticeship certificate (NAC).

Can join Crafts Instructor Training Scheme (CITS) in the trade for becoming instructor in

ITIs.

2. TRAINING SYSTEM

3


2.3 COURSE STRUCTURE

Table below depicts the distribution of training hours across various course elements

during a period of one year: -

S No. Course Element Notional Training

Hours

1. Professional Skill (Trade Practical) 950

2. Professional Knowledge (Trade Theory) 228

3. Employability Skills 110

4. Soft Skills 190

5. Library & Extracurricular activities 42

6. On-the-job Training/ Project Work 400

7. Revision & Examination 160

Total 2080

2.4 ASSESSMENT & CERTIFICATION

The trainee will be tested for his skill, knowledge and attitude during the period of the

course and at the end of the training program as notified by the Government of India (GoI) from

time to time. The employability skills will be tested in the first year itself.

a) The Internal Assessment during the period of training will be done by Formative Assessment

Method by testing for assessment criteria listed against learning outcomes. The training

institute has to maintain an individual trainee portfolio as detailed in assessment guideline. The

marks of internal assessment will be as per the template (Annexure – II).

b) The final assessment will be in the form of summative assessment method. The All India

Trade Test for awarding NTC will be conducted by NCVT as per the guideline of Government of

India. The pattern and marking structure is being notified by Govt. of India from time to time.

The learning outcome and assessment criteria will be the basis for setting question papers for

final assessment. The examiner during final examination will also check the individual

trainee’s profile as detailed in assessment guideline before giving marks for practical

examination.

2.4.1 PASS REGULATION

For the purposes of determining the overall result, weightage of 100% is applied for six

months and one year duration courses and 50% weightage is applied to each examination for

two years courses. The minimum pass percent for Practical is 60% & minimum pass percent for

Theory subjects is 33%.

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2.4.2 ASSESSMENT GUIDELINE

Appropriate arrangements should be made to ensure that there will be no artificial barriers to assessment. The nature of special needs should be taken into account while undertaking the assessment. Due consideration should be given while assessing for teamwork, avoidance/reduction of scrap/ wastage and disposal of scrap/waste as per procedure, behavioral attitude, sensitivity to the environment and regularity in training. The sensitivity towards OSHE and self-learning attitude are to be considered while assessing competency. Assessment will be evidence based comprising the following:

Job carried out in labs/workshop

Record book/ daily diary

Answer sheet of assessment

Viva-voce

Progress chart

Attendance and punctuality

Assignment

Project work

Evidences of internal assessments are to be preserved until forthcoming examination for audit and verification by examining body. The following marking pattern to be adopted while assessing:

Performance Level Evidence

(a) Weightage in the range of 60%-75% to be allotted during assessment

For performance in this grade, the candidate should produce work which demonstrates attainment of an acceptable standard of craftsmanship with occasional guidance, and due regard for safety procedures and practices

Demonstration of good skills and accuracy in the field of work/ assignments.

A fairly good level of neatness and consistency to accomplish job activities.

Occasional support in completing the task/ job.

(b) Weightage in the range of 75%-90% to be allotted during assessment

For this grade, a candidate should produce work which demonstrates attainment of a reasonable standard of craftsmanship, with little guidance, and regard for safety procedures and practices

Good skill levels and accuracy in the field of work/ assignments.

A good level of neatness and consistency to accomplish job activities.

Little support in completing the task/ job.

(c) Weightage in the range of more than 90% to be allotted during assessment

For performance in this grade, the candidate, with minimal or no support in

High skill levels and accuracy in the field of work/ assignments.

5


organization and execution and with due regard for safety procedures and practices, has produced work which demonstrates attainment of a high standard of craftsmanship.

A high level of neatness and consistency to accomplish job activities. Minimal or no support in completing the task/ job.

6


Brief description of Job roles: Travel Guides; accompany individuals or groups on trips, sightseeing tours and excursions and on tours of places of interest such as historical sites, industrial establishments and theme parks. They describe points of interest and provide background information on interesting features. Travel Agent; plans travels, provides related information and arranges accommodation, itinerary and other facilities for tourists, officials, businessmen and educational or other parties. Receives information from persons, seeking help and necessary facilities. Answers inquiries, offers suggestions and provides descriptive literature road maps etc., pertaining to trips, excursions, shopping and entertainment features. Discusses routes, time schedules, baggage limits, rates and types of accommodation with patrons to determine their arrival and departure times and assists personnel to complete travel forms, visas and other official and business transaction pertaining to travel. Plans itinerary and makes travel, baggage handling, passage reservations, accommodation and other arrangements as sought within available funds. Delivers travel and reservation tickets and connected papers to party or authorized person, informs him of the arrangements made and collects, expenses incurred and service charges either through bank or in cash. May arrange for road transport camping and other facilities if desired. May arrange study travel for students going abroad. Tourist Guide; guides tourists and visitors to places of interest and explains historical background and importance of site. Accompanies tourists on their excursions to and around places of tourist interest and explains historical, cultural, social, religious and architectural significance of monuments. Answers questions of tourists relating to various economic and social aspects of life or people. May assist tourists in shopping. May act as interpreter to tourists to converse with people and or shopkeepers, hoteliers, etc. Guides, Other: Travel Guides and Ground Hosts, other include all other worker, engaged in guiding, ground hosting and assisting tourists and excursion parties in their travels and visits not elsewhere classified. Reference NCO-2015:

(i) 5113.0100 - Travel Agent (ii) 5113.0200 - Tourist Guide (iii) 5113.9900 - Guides, Other

3. JOB ROLE

7


Name of the Trade Travel & Tour Assistant

NCO - 2015 5113.0100 , 5113.0200, 5113.9900

NSQF Level Level-4

Duration of Craftsmen Training

One Year

Entry Qualification Passed 10th class examination

Unit Strength (No. of Student)

24

Space Norms 56 Sq. m

Power Norms 4.5 KW

Instructors Qualification for:

(i) Travel & Tour Assistant Trade

Degree in Tourism from recognized university/ college with one year post qualification experience in relevant field.

OR Graduate with subject of Indian History from recognized university/ college with two year experience in the relevant field

OR Diploma in Tour and Travel management from recognized board of education with two years' Post Qualification experience as a Tour guide from a recognized organization

OR NTC/NAC passed in the trade with three years' post qualification experience in the relevant field.

Essential Qualification:

Craft Instructor Certificate in relevant trade under NCVT.

Note:

Out of two Instructors required for the unit of 2(1+1), one must have Degree/Diploma and other must have NTC/NAC qualifications.

4. GENERAL INFORMATION

8


(ii) Employability Skill

MBA OR BBA with two-year experience OR Graduate in Sociology/ Social Welfare/ Economics with two-year experience OR Graduate/ Diploma with two-year experience and trained in Employability Skills from DGT institutes.

AND Must have studied English/ Communication Skills and Basic Computer at 12th/ Diploma level and above.

OR Existing Social Studies Instructors duly trained in Employability Skills from DGT institutes.

List of Tools and Equipment

As per Annexure – I

Distribution of training on hourly basis: (Indicative only)

Total Hrs/ Week

Trade Practical Trade

Theory Soft Skills

Employability Skills

Extracurricular Activity

40 Hours 25 Hours 6 Hours 5 Hours 2 Hours 2 Hours

9


NSQF level for ‘Travel & Tour Assistant’ trade under CTS: Level-4

As per notification issued by Govt. of India dated- 27.12.2013 on National Skill

Qualification Framework total 10 (Ten) Levels are defined.

Each level of the NSQF is associated with a set of descriptors made up of five outcome

statements, which describe in general terms, the minimum knowledge, skills and attributes that

a learner needs to acquire in order to be certified for that level.

Each level of the NSQF is described by a statement of learning outcomes in five domains,

known as level descriptors. These five domains are:

a. Process

b. Professional knowledge

c. Professional skill

d. Core skill

e. Responsibility

The Broad Learning outcome of ‘Travel & Tour Assistant’ trade under CTS mostly

matches with the Level descriptor at Level- 4. The NSQF level-4 descriptor is given below:

Level Process

Required Professional Knowledge

Professional Skill Core Skill Responsibility

Level 4 Work in familiar, predictable, routine, situation of clear choice

Factual knowledge of field of knowledge or study

Recall and demonstrate practical skill, routine and repetitive in narrow range of application, using appropriate rule and tool, using quality concepts

Language to communicate written or oral, with required clarity, skill to basic Arithmetic and algebraic principles, basic understanding of social political and natural environment

Responsibility for own work and learning

5. NSQF LEVEL COMPLIANCE

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Learning outcomes are a reflection of total competencies of a trainee and assessment will

be carried out as per the assessment criteria.

6.1 GENERIC LEARNING OUTCOME

1. Apply safe working practices.

2. Comply with environment regulation and housekeeping.

3. Assist in exigencies and carry out elementary first-aid during emergencies.

4. Work in a team, understand and practice soft skills, technical English to communicate

with required clarity.

5. Explain energy conservation, global warming and pollution and contribute in day-to-

day work by optimally using available resources.

6. Explain personnel finance, entrepreneurship and manage/organize related task in

day-to-day work for personal & societal growth.

6.2 SPECIFIC LEARNING OUTCOME

7. Perform duties and responsibilities of Travel & Tour service personnel.

8. Work with different hotels & Travel agencies at different tourist Zones in National &

International levels.

9. Communicate with the guests; collect information on tourist places, different types of

accommodation & different modes of Transport available for the tourists.

10. Exhibit right attitude, politeness & body language during interaction with the guest.

11. Arrange & setup linkages with hotels, transport agencies & other segments of

tourism Industries.

12. Collect information from the concerned tourism authorities and perform travel

formalities.

13. Plan and arrange Tour programmes.

14. Promote Tourism in India.

15. Collect information regarding heritage, classical, religious & other attractive tourism

resources & facilities available for tourists.

16. Prepare calendars, maps etc. on tourism festivals, Museum & art galleries, Important

Tourism circuits etc. by collecting information.

6. LEARNING OUTCOME

11


17. Promote tourism marketing and sales activities by applying STP (Segmentation,

Targeting & Positioning).

18. Manage travel office, sell the packages by explaining the features & facilities.

19. Plan tour programmes using costing concept, software packages, websites related to

the tourism.

20. Handle different safety equipment, Identify different sources of accidents & take

necessary precautions on tour.

12


GENERIC LEARNING OUTCOME

LEARNING OUTCOME ASSESSMENT CRITERIA

1. Apply safe working practices

1.1 Follow and maintain procedures to achieve a safe working environment in line with occupational health and safety regulations and requirements, and according to policy.

1.2 Recognize and report all unsafe situations according to policy.

1.3 Identify and take necessary precautions on fire and safety hazards and report according to work policy and procedures.

1.4 Identify, handle and store/ dispose-off dangerous goods and substances according to policy and procedures following safety regulations and requirements.

1.5 Identify and observe policies and procedures with regard to illness or accident.

1.6 Identify safety alarms accurately.

1.7 Report supervisor/ competent of authority in the event of accident or sickness of any staff and record accident details correctly according to accident/injury procedures.

1.8 Identify and observe evacuation procedures according to site policy.

1.9 Identify Personal Productive Equipment (PPE) and use the same as per related working environment.

1.10 Identify basic first-aid and use them under different circumstances.

1.11 Identify different fire extinguisher and use the same as per requirement.

2. Comply with environment regulation and housekeeping

2.1 Identify environmental pollution & contribute to the avoidance of instances of environmental pollution.

2.2 Deploy environmental protection legislation & regulations.

2.3 Take opportunities to use energy and materials in an environmentally friendly manner.

2.4 Avoid waste and dispose waste as per procedure.

3. Assist in exigencies and carry out elementary first-aid during emergencies.

3.1 Demonstrate elementary first-aids.

3.2 Identify emergency exit route.

3.3 Demonstrate fire fighting procedure using fire extinguishers.

7. LEARNING OUTCOME WITH ASSESSMENT CRITERIA

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4. Work in a team, understand and practice soft skills, technical English to communicate with required clarity.

4.1 Obtain sources of information and recognize information.

4.2 Use documents, regulations and occupationally related provisions.

4.3 Conduct appropriate and target oriented discussions with higher authority and within the team.

4.4 Present facts and circumstances, possible solutions & use English and French terminology.

4.5 Resolve disputes within the team.

4.6 Conduct written communication.

5. Explain energy conservation, global warming, pollution, and contribute in day- to-day work by using available resources optimally.

5.1 Explain the concept of energy conservation, global warming, pollution and utilize the available resources optimally & remain sensitive to avoid environment pollution.

5.2 Dispose waste following standard procedure.

6. Explain personnel finance, entrepreneurship and manage/organize related task in day-to- day work for personal & societal growth.

1.1 Explain personnel finance and entrepreneurship.

1.2 Explain role of various schemes and institutes for self-employment i.e. DIC, SIDA, SISI, NSIC, SIDO, Idea for financing/ non-financing support agencies to familiarize with the policies/ programmes, procedure & the available scheme.

1.3 Prepare Project report to become an entrepreneur for submission to financial institutions.

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SPECIFIC LEARNING OUTCOME

LEARNING OUTCOME ASSESSMENT CRITERIA

7. Perform duties and responsibilities

of Travel & Tour service

personnel.

7.1 Familiarization with the Significance of Training in the travel & tour assistant field.

7.2 Setting up of tables - handling of service equipment

8. Work with different hotels &

Travel agencies at different tourist

Zones in National & International

levels.

8.1 Video show of the different hotels & Travel agencies to understand their working.

8.2 Study the Arts & Maps of different tourist Zone in National & International levels.

9. Communicate with the guests;

collect information on tourist

places, different types of

accommodation & different

modes of Transport available for

the tourists.

9.1 Practice on communication skills specifically on how to interact with the guest.

9.2 Prepare a small questionnaire for the tourist to understand the motivation of their travel.

9.3 Collect the pictures & information on popular tourist places.

9.4 Collect the information on different categories of accommodation & modes of Transport available for the tourists.

10. Exhibit right attitude, politeness &

body language during interaction

with the guest.

10.1 Visit hotels & travel agencies to understand the employees' interaction with the guest with special reference to their attitude, politeness & body language.

11. Arrange & setup linkages with

hotels, transport agencies & other

segments of tourism Industries

11.1 Organizational setup linkages and arrangements with hotels, Airline, transport agencies & other segments of tourism Industries

11.2 Interact with different transportation agency like airline, railways, taxies etc. to find out their routes, timings of flights and trains, fares of airlines, Trains &rental taxis including radio cabs

11.3 Visit the surrounding areas to find alternative accommodation available (other than hotel), holiday homes, guest houses and motels' etc.

15


11.4 Enquire about their tariff, types of rooms available & other facilities.

12. Collect information from the

concerned tourism authorities and

perform travel formalities.

12.1 Collect the information : From the State Tourism board regarding the policy

of state Govt. for the development of Tourism in the State and upcoming projects.

From the foreign regional registration offices regarding the stay formalities for the foreign nationals of different nationalities.

12.2 Make a case study of Thomas cook as well as develop a case study of any successful travel agency of your city.

12.3 Develop Questionnaires for the tourist & try to find out the impact of Tourism on the environments.

12.4 Collect the different forms a formats a learn to fill those forms a formats regarding registration with hotel, "C" Form, Booking of baggage with Airlines / Railways & taxes applicable.

13. Plan and arrange Tour

programmes.

13.1 Make a report on the capitals of the countries, their currencies, National Airlines & their Airports

13.2 Make the survey of a particular tourist destination with total arrangement of local tourist guide.

13.3 Tour planning & programming for Inbound & Outbound for national & international, taking into consideration factors such as food habit, 'sensitivity, interpreter, caterer etc.

13.4 Procedure for booking Cancellation/changing of Concession given in different respects.

13.5 Follow-up terms of conditions to become travel & Tour assistant of sub agents/agents of IATA approval agencies, capital investment & risk market potential.

13.6 Visit to passport office and procedures to get passport for a tourist, explaining the features of Visa & embassy guide.

13.7 To visit the Office of regional transport office to learn registration procedure of different types of vehicles and the formalities involved for registration of the vehicle.

14. Promote Tourism in India. 14.1 Make a project report on the development of Travel

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from ancient, medieval & modern time

14.2 Collect the information regarding places of Art & architecture of tourism significant & also find out how to reach that places & other facilities available there for the tourists.

15. Collect information regarding

heritage, classical, religious &

other attractive tourism resources

& facilities available for tourists.

15.1 Collect the information regarding world heritage monuments & other prominent monument of India, how to reach & other facilities available for a tourist.

15.2 Collect the Information regarding Indian classical dance, folk dances, Music & musical instruments, art and handicraft, fairs & festivals in one calendar year & their Significance in the promotion of tourism.

15.3 Collect the detailed information regarding religious tourism resource such as important shrines & centers of the major religions of India & what is the best time to travel & other facilities available for the tourism.

15.4 Collect the detailed information on aero sports, water based sports, land based sports.

15.5 Best time to visit such places & also learn about the companies organizing such sports activities.

16. Prepare calendars, maps etc. on

tourism festivals, Museum & art

galleries, Important Tourism

circuits etc. by collecting

information.

16.1 Make a calendar of tourism promotional festivals of India Significance of festivals, time to visit such festivals, mode of transportation and staying facilities

16.2 Collect the detailed information of museum and art galleries of India & their significance in the promotion of tourism

16.3 Do a map work & find out the train routes, especially for palace on wheel, Heritage on wheel and Royal ancient express, Deccan odyssey fairy queen, Metro trains and hill trains of India,

16.4 Learn reading of railway time table, E- reservation & cancelation and package tours organized by Indian Railway

16.5 Plan on Itineraries for important circuits specially for golden Triangle, Buddhist circuit, Southern Triangle & Green triangle etc.

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16.6 Try to fetch information regarding chain hotels of India and facilities available for tourist, Tariff etc.

16.7 Make a Project on Regional festive cuisines of India.

16.8 Study of maps, longitude & latitude, International date time, variations, time difference.

17. Promote tourism marketing and

sales activities by applying STP

(Segmentation, Targeting &

Positioning).

17.1 Study& prepare of brochures for the different tourist destinations to draw chart on tourism systems interacting tourism markets, transportation destination & their marketing

17.2 Basis of segmentation-identifying target market, types of tourism project of tourism, establishing a product, creating a position statement.

17.3 Collection of advertisement from newspapers, magazines & making an analysis of the some

17.4 Collection of brochures from tourist office & hotels etc. to understand tour promotion of tourist activities to being done.

18. Manage travel office, sell the

packages by explaining the

features & facilities.

18.1 Maintaining & compilation of different records used in travel office,

18.2 Procedure of travel office management.

18.3 Procedure of opening a travel office

18.4 Demonstration on selling the package by explaining the features facilities in polite way- Accommodation budget, site & preparation of budget & currency exchange.

19. Plan tour programmes using

costing concept, software

packages, websites related to the

tourism.

19.1 Practice in computer using MS office, Internet & other software packages related to the tourism

19.2 Accessing websites, e-mail, sending &receiving mails, search engines, Access to sites, online message etc.

19.3 Planning& Programming tour for Inbound & outbound in India & abroad- costing concept, various tour suppliers & also estimate the different tour packages.

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20. Handle different safety

equipment, Identify different

sources of accidents & take

necessary precautions on tour.

20.1 Identify different sources of accidents & precaution to be considered on tour, Handling the different safety equipment, practice the use of first aid specially in reference to heart attacks, strokes, Major loss of blood etc.

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SYLLABUS – TRAVEL & TOUR ASSISTANT

Duration – One Year

Week No.

Reference Learning Outcome

Professional Skills (Trade Practical)

With Indicative Hours

Professional Knowledge (Trade Theory)

1 -2

Perform duties

and

responsibilities of

Travel & Tour

service personnel.

1. Familiarization with the Significance of Training in the travel & tour assistant field. (20 hrs.)

2. Setting up of tables - handling of service equipment. (30 hrs.)

a) Introduction to Travel & Tourism Industry.

b) Career opportunities in Travel & Tourism Industry.

c) Different types of Travel & Tourism Establishments.

d) Organizational hierarchy of Travel &Tourism Department.

e) Attributes of Travel & Tour services personnel.

f) Duties and responsibilities of Travel & Tour service personnel.

3-4

Work with

different hotels &

Travel agencies at

different tourist

Zones in National

& International

levels.

3. Video show of the different hotels & Travel agencies to understand their working. (20 hrs.)

4. Study the Arts & Maps of different tourist Zone in National & International levels. (30 hrs.)

a) Tourism: Definition, Meaning, Nature &Scope.

b) Definition & differentiation of Tourist, Travelers, Visitor and excursionist.

c) Inter relation between Leisure, recreation and Tourism.

d) Components and element of Tourism.

e) Type & Typologies of Tourism.

5-6

Communicate with

the guests; collect

information on

tourist places,

different types of

accommodation &

different modes of

Transport

available for the

5. Practice on communication skills specifically on how to interact with the guest. (13 hrs.)

6. Prepare a small questionnaire for the tourist to understand the motivation of their travel. (12 hrs.)

a) Understanding Tourism motivation.

b) Factors affecting growth and development of International a national Tourism.

c) Impact of Industrialization & Technological advancement on Tourism Industry.

d) one day industry visit

8. SYLLABUS

20


tourists.

7. Collect the pictures & information on popular tourist places. (25 hrs.)

7-8

-Do- 8. Collect the information on different categories of accommodation & modes of Transport available for the tourists. (50 hrs.)

a) Tourism Infrastructure: Types, forms &Significance.

b) Accommodation: Forms and Types.

c) Transport Sector: Modes & relative significance.

d) Other supporting Infrastructure required for Tourism

9-10

Exhibit right

attitude,

politeness & body

language during

interaction with

the guest.

Arrange & setup

linkages with

hotels, transport

agencies & other

segments of

tourism Industries

9. Visit hotels & travel agencies to understand the employees' interaction with the guest with special reference to their attitude, politeness & body language. (30 hrs.)

10. Organizational setup linkages and arrangements with hotels, Airline, transport agencies & other segments of tourism Industries. (20 hrs.)

a) Economic Impact of Tourism: Income and employment multipliers of Tourism, balance of payment foreign exchange etc.

b) Socio cultural Impacts of Tourism.

c) Impacts of Tourism on ecology &environment.

11-12

-Do- 11. Interact with different transportation agency like airline, railways, taxies etc. to find out their routes, timings of flights and trains, fares of airlines, Trains &rental taxis including radio cabs. (20 hrs.)

12. Visit the surrounding areas to find alternative accommodation available (other than hotel), holiday homes, guest houses and motels' etc. (20 hrs.)

13. Enquire about their tariff, types of rooms available & other facilities. (10)

a) Organization and functions of NWIO, TAAI, IATO, IATA AND PATA.

b) One day industry visit.

13-14 Collect 14. Collect the information from the State Tourism

a) Travel formalities - Passport, Visa, Visa formalities,

21


information from

the concerned

tourism

authorities and

perform travel

formalities.

board regarding the policy of state Govt. for the development of Tourism in the State and upcoming projects. (20 hrs.)

15. Collect the information from the foreign regional registration offices regarding the stay formalities for the foreign nationals of different nationalities. (20 hrs.)

16. Make a case study of Thomas cook as well as develop a case study of any successful travel agency of your city. (10 hrs.)

Health requirements, taxes, customs, currency, travel Insurance, baggage and airport Information.

15-16

-Do- 17. Develop Questionnaires for the tourist & try to find out the impact of Tourism on the environments. (14 hrs.)

18. Collect the different forms a formats a learn to fill those forms a formats regarding registration with hotel, "C" Form, Booking of baggage with Airlines / Railways & taxes applicable. (36 hrs.)

a) Linkages and arrangement with Hotels airlines &transport agencies & other segments of Tourism Sector.

b) Case study of Travel agency Tour operators e.g. Thomas cook SITA,TCI etc.

17-20

On the job Training (OJT) (4 weeks) Note: During OJT student have to maintain a log book on daily basis indicating activities performed during the day which shall also be countersigned by the section / department supervisor.

21

Plan and arrange

Tour

programmes.

19. Make a report on the capitals of the countries, their currencies, National Airlines & their Airports. (5 hrs.)

20. Make the survey of a particular tourist destination with total arrangement of local tourist guide. (10 hrs.)

21. Tour planning & programming for Inbound & Outbound for national & international, taking into consideration factors such as food habit, 'sensitivity,

a) Travel Information &

cancellation of the Tourism

reservation.

b) Ticketing preparation &

marking of tour package,

handing business corporate

Clint including conference

and conventions.

22


interpreter, caterer etc. (10 hrs.)

22 -Do- 22. Procedure for booking Cancellation/changing of Concession given in different respects. (10 hrs.)

23. Follow-up terms of conditions to become travel & Tour assistant of sub agents/agents of IATA approval agencies, capital investment & risk market potential. (15 hrs.)

a) Source of Income -

commission service charge,

Travel terminology - Current

a popular travel trade

abbreviations; Itinerary

preparation & other terms

used in preparing itinerary.

b) Basic of Amadeus or Galileo

CRS system.

c) E-ticketing solutions and

Meta search option. 23

-Do- 24. Visit to passport office and

procedures to get passport for a tourist, explaining the features of Visa & embassy guide. (13 hrs.)

25. To visit the Office of regional transport office to learn registration procedure of different types of vehicles and the formalities involved for registration of the vehicle. (12 hrs.)

a) Market research & tour

package formulation,

assembling, processing &

disseminating information

in destination. Preparation

of Itinerary & post tour

managements.

24 Project work/ Industrial visit

25-26 Revision

27-28 Promote

Tourism in India.

26. Make a project report on the development of Travel from ancient, medieval & modern time. (20 hrs.)

27. Collect the information regarding places of Art & architecture of tourism significant& also find out how to reach that places & other facilities available there for the tourists. (30 hrs.)

a) Brief outline of Indian History in ancient, medieval and modern time.

b) Growth and development of travel related activity.

c) British rule & genesis of modern Tourism in India.

29-31 Collect

information

regarding

28. Collect the information regarding world heritage monuments & other prominent monument of

a) Art & architecture of

Tourism Significance.

b) World heritage monuments

23


heritage,

classical,

religious & other

attractive

tourism

resources &

facilities

available for

tourists.

India, how to reach & other facilities available for a tourist. (25 hrs.)

29. Collect the Information regarding Indian classical dance, folk dances, Music & musical instruments, art and handicraft, fairs & festivals in one calendar year & their Significance in the promotion of tourism. (25 hrs.)

30. Collect the detailed information regarding religious tourism resource such as important shrines & centers of the major religions of India & what is the best time to travel & other facilities available for the tourism. (25 hrs.)

& other prominent

monuments of India.

c) Cultural Tourism resources:

Indian classical and folk

dance, Music & Musical

Instruments, art & handicraft,

fair & festivals.

d) Religious Tourism Recourses –

Major religions of India:

Hinduism, Islam, Christian,

Buddhism, Sikhism & Jainism

& Study of the famous shrine

/centers' of the major religion

of India.

e) one day industry visit

32-33 -Do- 31. Collect the detailed information about national Parks, Wildlife sanctuaries, Bird Sanctuaries, Tiger a Crocodile projects in India, Best time to travel mode of travel &other facilities available for the tourism. (18 hrs.)

32. Collect the detailed information regarding major hill stations, Islands, Rivers & river Islands of India, Mode of travel and other facilities available for the Tourism. (16 hrs.)

33. Collect the detailed information on sea beaches of India mode of travel & other facilities available for the Tourism. (16 hrs.)

a) Brief study of national Parks & wildlife sanctuaries, Bird Sanctuaries, Tiger &crocodile project sites of India.

b) Major Hill Stations, Islands, rivers & river Islands of India.

c) Important Sea Beaches of India- Mumbai, Puri, Goa, Chennai, Trivandrum & Kerala.

34-35 -Do- 34. Collect the detailed information on aero sports, water based sports, land

a) Adventure Sports- Existing trends & places of Importance for Land based, water based

24


based sports. (25 hrs.) 35. Best time to visit such places

& also learn about the companies organizing such sports activities. (25 hrs.)

& aero based adventure sports of India

36-39 Prepare

calendars, maps

etc. on tourism

festivals,

Museum & art

galleries,

Important

Tourism circuits

etc. by collecting

information.

36. Make a calendar of tourism promotional festivals of India Significance of festivals, time to visit such festivals, mode of transportation and staying facilities. (15 hrs.)

37. Collect the detailed information of museum and art galleries of India & their significance in the promotion of tourism. (25 hrs.)

38. Do a map work & find out the train routes, especially for palace on wheel, Heritage on wheel and Royal ancient express, Deccan odyssey fairy queen, Metro trains and hill trains of India. (20 hrs.)

39. Learn reading of railway time table, E- reservation & cancelation and package tours organized by Indian Railway. (15 hrs.)

40. Plan on Itineraries for important circuits specially for golden Triangle, Buddhist circuit, Southern Triangle & Green triangle etc. (25 hrs.)

a) Tourism promotional festivals of India.

b) Museum & art galleries of India.

c) Tourist Trains in India: Place on wheels, Heritage on wheels, Royal Orient Express, Deccan. Odyssey, fairy Queen, Metro trains & Hill trains of India.

d) Important Tourism circuits: Golden Triangle, Southern triangle, Buddhist Circuit & Green Triangle.

e) Important Hotels Chains in India.

f) Regional festive Cuisines of India.

g) one day industry visit.

40 -Do- 41. Try to fetch information regarding chain hotels of India and facilities available for tourist, Tariff etc. (10 hrs.)

42. Make a Project on Regional festive cuisines of India. (7 hrs.)

43. Study of maps, longitude & latitude, International date time, variations, time difference. (8 hrs.)

a) Fundamental of Geography, b) Importance of geography in

Tourism. c) Climate. Variations, climatic

regions of world, study of maps, longitude and latitude, time international date line difference.

25


41-42

Promote tourism

marketing and

sales activities by

applying STP

(Segmentation,

Targeting &

Positioning).

44. Study& prepare of brochures for the different tourist destinations to draw chart on tourism systems interacting tourism markets, transportation destination & their marketing. (14 hrs.)

45. Basis of segmentation-identifying target market, types of tourism project of tourism, establishing a product, creating a position statement. (14 hrs.)

46. Collection of advertisement from newspapers, magazines & making an analysis of the some. (8 hrs.)

47. Collection of brochures from tourist office & hotels etc. to understand tour promotion of tourist activities to being done. (14 hrs.)

a) Political & Physical feature of world geography .Destination in USA, Europe, UK, France, Spain, Italy, Russia, German, Austria, Greece & Switzerland.

43 Manage travel

office, sell the

packages by

explaining the

features &

facilities.

48. Maintaining & compilation of different records used in travel office. (6 hrs.)

49. Procedure of travel office management. (4 hrs.)

50. Procedure of opening a travel office. (5 hrs.)

51. Demonstration on selling the package by explaining the features facilities in polite way- Accommodation budget, site & preparation of budget & currency exchange. (10 hrs.)

a) Aviation Geography- Time differences, Flight time, elapse time, Booking Familiarization, Important Airlines, Airport of India, coding & decoding of country domestic ticketing.

44-45 Plan tour

programmes

using costing

concept,

software

packages,

websites related

52. Practice in computer using MS office, Internet & other software packages related to the tourism. (12 hrs.)

53. Accessing websites, e-mail, sending &receiving mails, search engines, Access to sites, online message etc. (15 hrs.)

a) Introduction of Computer, Definition &generation of Computers.

b) Basic Understanding of Hardware &Software devices including Input devices, Output device operating systems, database, word Processor spread, Sheet

26


to the tourism.

Handle different

safety

equipment,

Identify different

sources of

accidents & take

necessary

precautions on

tour.

54. Planning& Programming tour for Inbound & outbound in India & abroad- costing concept, various tour suppliers & also estimate the different tour packages. (13 hrs.)

55. Identify different sources of accidents & precaution to be considered on tour, Handling the different safety equipment, practice the use of first aid specially in reference to heart attacks, strokes, Major loss of blood etc. (10 hrs.)

etc. c) Introduction to Internet -

Accessing Web- sites, e-mail sending & Receiving emails, search engines, Searching through various, Search engines chatting, Access to sites, online message etc.

d) one day industry visit.

46-49 On-the-Job Training (OJT). (4 Weeks)

Note: During OJT, students have to maintain a log book on daily basis indicating activities performed during the day which shall also be countersigned by section/ department supervisor.

50 Project work/ Industrial visit

51 Revision

52 Examination

Note: -

1. An activity report to be submitted by the trainees and internal assessment marks (Max 10) will be awarded based on it.

2. One hour soft skill classes to be arranged on a daily basis.

3. The instructor may design their own project and also inputs from local industry may be

taken in designing such new project.

4. The project should broadly cover maximum skills in the particular trade and must involve

some problem solving skill. Emphasis should be on Teamwork: Knowing the power of

synergy/ collaboration, work to be assigned to a group (Group of at least 4 trainees). The

group should demonstrate Planning, Execution, Contribution and Application of

Learning. They need to submit a project report.

5. If the instructor feels that for execution of specific project more time is required then he

may plan accordingly in appropriate time during the execution of normal trade practical.

27


CORE SKILL – EMPLOYABILITY SKILL

Duration – 110 hrs.

1. English Literacy Duration : 20 hrs Marks : 09

Pronunciation Accentuation (mode of pronunciation) on simple words, Diction (use of word and speech)

Functional Grammar Transformation of sentences, Voice change, Change of tense, Spellings.

Reading Reading and understanding simple sentences about self, work and environment

Writing Construction of simple sentences Writing simple English

Speaking/ Spoken English

Speaking with preparation on self, on family, on friends/ classmates, on known people, picture reading, gain confidence through role-playing and discussions on current happening, job description, asking about someone's job, habitual actions. Cardinal (fundamental) numbers, ordinal numbers. Taking messages, passing on messages and filling in message forms, Greeting and introductions, office hospitality, Resumes or curriculum vita essential parts, letters of application reference to previous communication.

2. IT Literacy Duration : 20 hrs Marks : 09

Basics of Computer Introduction, Computer and its applications, Hardware and peripherals, Switching on-Starting and shutting down of the computer.

Computer Operating System

Basics of Operating System, WINDOWS, The user interface of Windows OS, Create, Copy, Move and delete Files and Folders, Use of External memory like pen drive, CD, DVD etc. Use of Common applications.

Word Processing and Worksheet

Basic operating of Word Processing, Creating, Opening and Closing Documents, Use of shortcuts, Creating and Editing of Text, Formatting the Text, Insertion &Creation of Tables. Printing document.Basics of Excel worksheet, understanding basic

9. SYLLABUS - CORE SKILLS

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commands, creating simple worksheets, understanding sample worksheets, use of simple formulas and functions, Printing of simple excel sheets.

Computer Networking and Internet

Basic of Computer Networks (using real life examples), Definitions of Local Area Network (LAN), Wide Area Network (WAN), Internet, Concept of Internet (Network of Networks), Meaning of World Wide Web (WWW), Web Browser, WebsSite, Web page and Search Engines. Accessing the Internet using Web Browser, Downloading and Printing Web Pages, Opening an email account and use of email. Social media sites and its implication. Information Security and antivirus tools, Do's and Don'ts in Information Security, Awareness of IT - ACT, types of cyber crimes.

3. Communication Skills Duration : 15 hrs Marks : 07

Introduction to Communication Skills

Communication and its importance Principles of effective communication Types of communication - verbal, non-verbal, written, email, talking on phone. Non-verbal communication -characteristics, components-Para-language Body language Barriers to communication and dealing with barriers. Handling nervousness/ discomfort.

Listening Skills Listening-hearing and listening, effective listening, barriers to effective listening, guidelines for effective listening. Triple- A Listening - Attitude, Attention & Adjustment. Active listening skills.

Motivational Training Characteristics essential to achieving success. The power of positive attitude. Self awareness Importance of commitment Ethics and values Ways to motivate oneself Personal goal setting and employability planning.

Facing Interviews Manners, etiquettes, dress code for an interview Do's &don'ts for an interview

29


Behavioral Skills Problem solving Confidence building Attitude

4. Entrepreneurship Skills Duration : 15 hrs Marks : 06

Concept of Entrepreneurship

Entrepreneur - Entrepreneurship - Enterprises: Conceptual issue Entrepreneurship vs. management, Entrepreneurial motivation. Performance &record, Role &function of entrepreneurs in relation to the enterprise & relation to the economy, Source of business ideas, Entrepreneurial opportunities, The process of setting up a business.

Project Preparation & Marketing Analysis

Qualities of a good entrepreneur, SWOT and risk analysis. Concept &Application of PLC, Sales &Distribution management. Difference between small scale &large scale business, Market survey, Method of marketing, Publicity and advertisement, Marketing mix.

Institution’s Support Preparation of project. Role of various schemes and institutes for self-employment i.e. DIC, SIDA, SISI, NSIC, SIDO, Idea for financing/ non-financing support agencies to familiarize with the policies /programmes, procedure & the available scheme.

Investment Procurement

Project formation, Feasibility, Legal formalities i.e., Shop act, Estimation &costing, Investment procedure - Loan procurement - Banking processes.

5. Productivity Duration : 10 hrs Marks : 05

Benefits Personal/ Workman - Incentive, Production linked Bonus, Improvement in living standard.

Affecting Factors Skills, Working aids, Automation, Environment, Motivation - How it improves or slows down productivity.

Comparison with Developed Countries

Comparative productivity in developed countries (viz. Germany, Japan and Australia) in select industries, e.g. Manufacturing, Steel, Mining, Construction etc. Living standards of those countries, wages.

Personal Finance Management

Banking processes, Handling ATM, KYC registration, safe cash handling, Personal risk and insurance.

6. Occupational Safety, Health and Environment Education Duration : 15 hrs Marks : 06

Safety & Health Introduction to occupational safety and health Importance of safety and health at workplace.

30


Occupational Hazards Basic hazards, chemical hazards, vibroacoustic hazards, mechanical hazards, electrical hazards, thermal hazards. occupational health, occupational hygiene, occupational diseases/ disorders & its prevention.

Accident &Safety Basic principles for protective equipment. Accident prevention techniques - control of accidents and safety measures.

First Aid Care of injured &sick at the workplaces, First-aid &transportation of sick person.

Basic Provisions

Idea of basic provision legislation of India. Safety, health, welfare under legislative of India.

Ecosystem Introduction to environment. Relationship between society and environment, ecosystem and factors causing imbalance.

Pollution Pollution and pollutants including liquid, gaseous, solid and hazardous waste.

Energy Conservation Conservation of energy, re-use and recycle.

Global Warming Global warming, climate change and ozone layer depletion.

Ground Water Hydrological cycle, ground and surface water, Conservation and harvesting of water.

Environment Right attitude towards environment, Maintenance of in-house environment.

7. Labour Welfare Legislation Duration : 05 hrs Marks : 03

Welfare Acts Benefits guaranteed under various acts- Factories Act, Apprenticeship Act, Employees State Insurance Act (ESI), Payment Wages Act, Employees Provident Fund Act, The Workmen's Compensation Act.

8. Quality Tools Duration : 10 hrs Marks : 05

Quality Consciousness Meaning of quality, Quality characteristic.

Quality Circles Definition, Advantage of small group activity, objectives of quality circle, Roles and function of quality circles in organization, Operation of quality circle. Approaches to starting quality circles, Steps for

31


continuation quality circles.

Quality Management System

Idea of ISO 9000 and BIS systems and its importance in maintaining qualities.

House Keeping Purpose of housekeeping, Practice of good housekeeping.

Quality Tools Basic quality tools with a few examples.

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LIST OF TOOLS & EQUIPMENT

Travel & Tour Assistant (for batch of 24 Candidates)

S No. Name of the Tools and Equipment Specification Quantity

(Nos.)

1. Telephone STD & ISD facility 01

2. Telephone with intercom facilities 01

3. Mobile GMS/ CDMA 04

4. FAX Machines with answering facility 01

5. LCD SCREEN 01

6. Photocopy machine 01

7. LCD PROJECTOR 01

8. Credit card detection machine 01

9. Laptop Latest configuration 02

10. Work Station/ Nodes. Latest computer configuration with internet & multimedia facilities i.e. i5 or i7

*24

11. UPS FOR NODES 500 VA / Offline *24

12. Laser Printer Black & White 02

13. Laser jet colour printer 01

14. Optical Scanner Desk Top Type 01

15. Web cam (Digital camera) *24

16. Thermometer 01

17. External CD/DVD writer 02

18. Operating System Window XP Professional Version or latest version MS Office professional version. Antivirus software (a) Application Package – Inventory control , Financial statement, Sales analysis, data Entry. (b) Additional equipment for institutes which are already conducting earlier courses and having equipment supplied through D.O.E. through internet (c) CRS ( Computerized Reservation System) (d) Cargo (e) Mapping Tools (f) Google Earth (g) Ticketing Training Software ..-Amadeus or Galileo

As per requirem

ent

ANNEXURE-I

33


19. Wall clock 01

20. Location and navigational equipment • Hand held GPS units • Compass clinometers • Prismatic compass

01 01 01

21. Field gear • Gloves • Hard hats • High visibility jackets • Waders • Wellington boots • Walking boots

As required

22. Camping equipment • Tents (Vango, Valle and Mammut) • Mallets • Pegs • Ground sheets • Cutlery • Cooking pots • Cooking pans • Plates

As required

23. Miscellaneous • Anemometers • Wind watch - which incorporates a barometer, altimeter, temperature probe and anemometer in a single hand held device. It can also measure wind-chill • Digital cameras • Spring scales • Calipers • Conductivity meters - Both low range and high range. • pH meters • Stopwatches • Temperature probes • Thermo-hygrometers • Water carriers • Infiltration kits

01 01

01 01 01 01

01 01 01 01 01 01 10

24. Video camera 01 No.

25. Still digital camera 01 No

Furniture

26. Computer table 650x 500x750mm *24

27. Computer chair *24

28. Storage cabinet 600x700x450mm 2

34


29. Fire extinguisher 4

30. Fire buckets with stand 2 Set

31. First aid box with first aid items 01

32. White board 01

33. Class Room • Instructor Chair & Table • Dual Desk

01 10

34. Workshop/Lab

Suitable Drawing table

Discussion Table

Suitable Revolving Chair

10 01 25

35. Trainees Locker *02 sets

of 12

36. Book Shelf (glass panel) 02

37. Storage rack 02

38. Tool Cabinet 02

Note: -

1. All the tools and equipment are to be procured as per BIS specification. 2. Quantity marked with * has been increased as per the batch size. 3. Internet facility is desired to be provided in the class room.

35


TOOLS & EQUIPMENT FOR EMPLOYABILITY SKILLS

S. No. Name of the Equipment Quantity

1. Computer (PC) with latest configurations and Internet connection with standard operating system and standard word processor and worksheet software

*12 Nos.

2. UPS - 500Va *12 Nos.

3. Scanner cum Printer 1 No.

4. Computer Tables *12 Nos.

5. Computer Chairs *24 Nos.

6. LCD Projector 1 No.

7. White Board 1200mm x 900mm 1 No.

Note: - Above Tools & Equipment are not required, if Computer LAB is available in the institute.

36


Name & Address of the Assessor: Year of Enrollment:

Name & Address of ITI (Govt./Pvt.): Date of Assessment:

Name & Address of the Industry: Assessment location: Industry / ITI

Trade Name: Examination: Duration of the Trade/course:

Learning Outcome:

S N

o.

Maximum Marks (Total 100 Marks) 15 5 10 5 10 10 5 10 15 15

Tota

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Ass

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arks

Res

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(Y

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ANNEXURE-II

FORMAT FOR INTERNAL ASSESSMENT

TRAVEL & TOUR ASSISTANT - Directorate General of Training

Documents

Transcript of TRAVEL & TOUR ASSISTANT - Directorate General of Training