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ClickConnect Americas 2013 Beyond Workforce Management – The Power of Apps

Mike Karlskind, VP Product Marketing

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Topics

1. Why Apps?

2. LightSpeed: A Case Study

1. Activity-based Timesheets

2. Context Aware Execution

3. Mobile On-boarding

3. The Value 2

Why Apps?

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What We Know About “Apps”

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They are shaped like this.

Whatever is inside, is supposed to say it all.

“App” is short for “Application”.

It must be mobile…and downloadable.

It must be modern, cool, maybe viral…

What We Know About “Apps”

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They are shaped like this.

Whatever is inside, is supposed to say it all.

“App” is short for “Application”.

It must be mobile…and downloadable.

It must be modern, cool, maybe viral…

Nowadays people know the price of everything and the value of nothing.

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Oscar Wilde 1854-1900 Anglo-Irish dramatist & poet

Monolithic code

IT Problem 1: “I don’t want to touch the code.”

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Monolithic mobility

IT Solution 1: Modular Apps on One Platform

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IT Problem 2: “Will the tools communicate?”

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IT Solution 2: Integrated Apps on One Platform

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Traffic

Safe Night Work

Have

parts?

Avo

id are

a

IT Problem 3: “Will it meet the business requirements?”

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IT Solution 3: “Tryable” Apps on One Platform

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LightSpeed Energy: A Case Study

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LightSpeed Energy

• Electric & Gas Utility

• 2000 Resources

• Covers 5 states in the southeast U.S.

• Business Lines:

• Customer Service

• Transmission & Distribution

• Has ClickSchedule & [basic] ClickMobile in place

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Business Challenge 1: Improve Capture of Time

Business Symptoms:

1. No match between payroll and cost of job

2. Massive work to respond to audits (internal & regulator)

3. Gaps between budget $ and actual $ on payroll

Operational Symptoms:

1. Resources do timesheets, foremen just approve

2. No tie of time spent to activities completed

3. Multiple foremen involved in each resource’s timesheet

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A Different Way to Capture Time & Work

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Activity-based Timesheets Integrated into a Single Platform

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Pre-filled activities & times Crew & individual entries

Integration to payroll

Easy clock in & out

Auto-time based on status

Business Challenge 2: Reduce Driving-related Costs

Business Symptoms:

1. Must find a way to cut operational expenses

2. Insurance costs are higher than national average

3. Younger workforce implies newer / younger drivers

Operational Symptoms:

1. Increase in the number of vehicular accidents

2. More time to drive to same customers (by younger drivers)

3. Lack of timely updates for traveling and customer notifications

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A Different Way to Drive Execution…Context Aware Execution

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8

You’re clocked out for lunch.

ClickButler Apps for Execution

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May I clock in for you?

1

The meter is in the

basement.

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Your status is en route.

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I’ll tell Mr. Smith

you are coming.

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Let me navigate for you.

3

Your next job

is in town.

2

Parking is 1 block south.

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Business Challenge 3: Speed Contractor On-boarding

Business Symptoms:

1. Overhead for contractors (especially new ones) is too high

2. Mutual aid response slowed by training & preparation

3. Limited choice of contractors that “know our process”

Operational Symptoms:

1. Increase in number of accidents for contracted resources

2. Lost productive time spent waiting or being trained

3. Contractor & internal resources don’t work well together

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A Different Way of Mutual Aid On-boarding…Mobile Onboarding

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Mobile On-boarding

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The storm is coming…

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Release Resources

Web Provisioning

Aid Request

Mobile Training

Restoration

Why We Do It: The Value

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Business Value from Apps

Business Challenges Solved Value

1

Improve Capture of Time • Audit effort & response • Payroll accuracy

Labor (-)$ Overtime (-)$ Fines (-)$

2

Reduce Driving-related Costs • Insurance costs • Reduced travel time

Insurance (-)$ Productivity (+)$

3 Speed Contractor On-boarding Labor (-)$ Response (-)$

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Thank you