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The influence of guerrilla marketing on consumers’ purchasing
behavior
Authors:
Amara Aldebe
Ismael El Rharbaoui
Zeinab Al fattal
School of Business, Society & Engineering
Course: Bachelor Thesis in Business Administration
Course code: FOA243
15 cr
Supervisor: Leanne Johnstone
Date: 2021/01/21
Abstract
Date: 2021/01/21
Level: Bachelor thesis in Business Administration, 15 cr
Institution: School of Business, Society and Engineering, Mälardalen University
Authors: Amara Aldebe Ismael El Rharbaoui Zeinab Al Fattal
(97/08/25) (97/08/10) (94/12/23)
Title: The influence of guerrilla marketing on purchasing behavior
Tutor: Leanne Johnstone
Keywords: guerrilla marketing, consumers’ behavior, purchasing behavior, marketing
communication, brand image, WoM
Research
question: How does guerrilla marketing influence consumers purchasing behavior?
Purpose: To examine the effect of guerrilla marketing on purchasing behavior
Method: Qualitative research technique
Conclusion: The impact of guerrilla marketing on purchasing behavior mainly depends
on the brand image and how innovative the guerrilla campaign is
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Table of content Chapter 1: Introduction 3 1.1 Background 3 1.2 Problem 4 1.3 Purpose 5 1.4 Research question 5 1.5 Research objectives: 5 Chapter 2: Literature background and theoretical framework 6 2.1 Communication 6 2.2 Guerrilla marketing 8 2.3 Consumer behavior 10 2.4 Effects of guerrilla marketing 12 2.5 Summary of the theoretical framework 13
Chapter 3: Methodology 16 3.1 Research Philosophy 16 3.2 Research design 17 3.3 Data collection and Qualitative technique 18 3.4 Time Horizon 20 3.5 Reliability and Validity 20 3.6 Operationalization 21 3.6.1 Interview Questions 24 3.7 Limitations 25 3.8 Discussion and reflection 26
Chapter 4: Empirical analysis 28 4.1 Findings 28 4.1.1 IT 28 4.1.2 IKEA 30 4.1.3 Nike 31 4.1.4 Professional insight 32 4.2 Analysis 34 4.2.1 IT 34 4.2.3 Nike 36 4.2.4 Professional Insight 37 4.3 Summary of empirical analysis 38 Chapter 5: Conclusion 39 5.3 Further research 42 Chapter 6: References 43 Chapter 7: Appendix 48 7.1 Appendix 1: Images used in the semi-structured interviews 48 7.2 Appendix 2: Interview guide 52
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Chapter 1: Introduction
This introduction chapter will contain background on guerrilla marketing, the main research topic
of this thesis. The background will include information about what guerrilla marketing is and
how it is used, followed by the research problem. Lastly, the research purpose will be presented
as well as the main research question for this paper ending the first chapter with three research
objectives.
1.1 Background Marketing has become an essential tool to attract target consumers into buying different products
and services. Most companies nowadays reserve major portions of their budgets to spend on
advertisements. The huge investments in this tool led the business author Jay Conrad Levinson to
create a new innovative type of marketing, guerrilla marketing (1983). As consumers have been
more and more exposed to endless amounts of advertisement campaigns, they have become
familiar with traditional marketing methods and thereby better at blocking them out (Hutter &
Hoffmann, 2011). One way to solve this issue for companies is to increase the number of
advertisements that the consumers are exposed to, which costs a lot of money and a huge portion
of it could be wasted if a significant number of consumers have learnt to ignore it. This problem
made some companies rethink their marketing strategies and come up with a more
money-efficient and creative approach.
The term “guerrilla” means little war in Spanish and originated in the 19th century during the
peninsular war (Guerrilla warfare, 2002). It was used as an attack strategy based on the surprise
element and on the act of sabotage which was used by smaller forces against massive military
forces (ibid). When companies needed new methods to outdo their competitors in the 1960s, they
started using “guerrilla” tactics in marketing (ibid). But, only in 1983, the American business
writer Levinson created the term that we know today, guerrilla marketing. His idea was to create
a marketing tactic for small and start-up companies to market their business successfully with a
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limited budget (Levinson, 1983). This type of marketing is also known for being more innovative
compared to traditional marketing methods. It is both inexpensive and is seen to be efficient if
implemented correctly (Hutter & Hoffmann, 2011).
It is therefore important for a company to set a better response towards its potential customers
through using ‘novel’ marketing techniques such as those grouped under guerrilla marketing. The
first impression that consumers feel towards a brand and how they visualize it is an important
step. Most of the times a consumer will get to know a specific brand by an advertisement that was
displayed, according to Praxmarer and Gierl (2009). A potential consumer can easily get an
immediate expectation of a company’s producing quality if it is associated with an advertisement
that is not up to the standards of the targeted consumers. It is therefore vital for the brand or the
company to consider the consumers’ potential reaction towards the advertisement as a
cheap-looking one will be related to low-quality goods or services and it will not be worth the
expense in the eye of the consumer and vice versa (Liu, Mizerski & Soh, 2012).
1.2 Problem According to Baltes and Leibing (2008), guerrilla marketing is an innovative and unconventional
way of marketing with which a company can achieve significant effects. They also suggest that
strategy is considered as being eye-catching, more creative and barely using a fraction of the
budget than traditional marketing techniques. However, with all the rummage and clutter going
on and for the strategy to work, a message should be well designed on one end to make it easier
for the receiver to correctly interpret it on the other end. Having this marketing strategy displayed
to the general public, a deep knowledge of market processes and social phenomena is required for
an efficient and decisive application of marketing communications as well as a strong familiarity
with technologies and instruments of information communication (Grzegorz, 2017). It is
therefore important for researchers and companies to know more about this type of marketing
strategy. This is mainly due because there is not much in-depth research done on guerrilla
marketing in marketing journals and also because companies should be made aware of the
different types of strategies that are available which could improve their sales.
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1.3 Purpose
The purpose of this case study is to focus on the impact that guerrilla marketing may have on
consumers’ purchasing behavior. Considering the fact that the global market has extremely
widened up, companies strive to survive by gaining a competitive advantage. This implies that
many companies implement multiple marketing techniques in order to obtain more potential
consumers. Thus, guerrilla marketing effects on consumers will be examined whether to be seen
as a sufficient tactic or not. The choice of university students as a consumer group was motivated
by multiple reasons but mainly due to accessibility. During the pandemic times, getting hold of
professional marketers to have an interview is no easy task, especially when so many are needed.
It is therefore mainly due to their accessibility that the authors chose to target university students
as the base of the interviewees. Based on the guerrilla marketing concept, with its different
techniques, tactics and effects as well as consumers behavior, the researchers conducted one
person interviews with twelve university students and an industry professional to determine
whether guerrilla marketing holds its claim of being a powerful marketing strategy.
1.4 Research question How does guerrilla marketing influence consumers’ purchasing behavior?
1.5 Research objectives: 1. To emphasize the significance of the relationship between guerrilla marketing and
consumers’ purchasing behavior
2. To examine the perspective of university student consumers about guerrilla marketing and
its effect on their consumption.
3. To gain an understanding of the importance of guerrilla marketing to the firm and its
impact on consumers’ purchasing behavior.
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Chapter 2: Literature background and theoretical framework
In order to plunge into the theories behind the model of guerrilla marketing, it is required to first
lay out some base ground beforehand. It is believed that this foundation should contain a basic
understanding of the concept of communication to emphasize on the importance of the way the
message is being communicated to potential consumers, which is irrefutably connected to
guerrilla marketing. Furthermore, this chapter of the thesis will be presenting a literature review
about guerrilla marketing and several of its techniques used. Theories on message design,
consumers’ behavior and the effects of guerrilla marketing will also be presented. Ending the
chapter with a summary of the theoretical framework mentioning the model that was altered to fit
into the purpose of this thesis.
2.1 Communication To start, guerrilla marketing as most of the marketing strategies is first and foremost a message
that needs to be communicated, it is between two important elements, coming from a sender and
emitted to the receiver (Keller, 2009). However, guerrilla marketing is a strategy that can be way
more effective compared to others if used properly, given that the traditional marketing channels
such as the advertisements on TV, newspapers, magazines and radio are losing their effectiveness
on consumers (ibid). Below, the process of communication is described for the readers to
understand that it is one of the bases to guerilla marketing. The authors believe that
guerrilla marketing has the same process as communication and that they both start and
finish in the same line excluding some slight changes here and there.
The course that communication goes through starts when the sender chooses the kind of message
and thoughts that are to be relayed, which can include a variety of pictures, colours, words,
objects and symbols (Sandberg & Stierna, 2006). The encoding process is one of the hardest to
accomplish since the sender needs to express the message in a way that everyone can understand
or at least the targeted individuals (ibid). Moving onwards, the message is sent via channels, it is
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generally a method for communication which is split into two (Sandberg & Stierna, 2006).
According to Belch and Belch (2009), a crucial part of the communication model is the message
itself as well as the channel that has been chosen.
Personal communication, or in other words face to face, is a direct interaction with the targeted
group (Belch & Belch, 2009). This can be done via different and multiple means (letters, memos,
text messages, email), but the most famous and the oldest one is mouth to mouth. As for
non-personal communication, it is usually a message that is transmitted to several people at the
same time and an example of it is the media (Sandberg & Stierna, 2006). As for the last end of
this long process comes the receiver or the targeted person. This individual has to process the
message and understand it, though to do so it needs to be decoded. The meaning of the message
can vary from one individual to the other depending on how it is interpreted. However, this is
heavily influenced by who created the message and how the message has been carried out (Belch
& Belch, 2004). Effective communication is more likely to appear when the sender and the
receiver are on the same level (ibid). The communication stage is therefore fundamental in the
marketing process and becomes a great tool if it is thoroughly studied and used effectively. A
basic model of communication is displayed below to give a better visualization of the
communication process (Belch & Belch, 2009). A presentation on guerrilla marketing’s tactics
will follow the visualized figure below.
Figure 2.1: A basic model of communication (https://images.app.goo.gl/7bvhA2neKevKx2JU6)
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2.2 Guerrilla marketing
Guerrilla marketing concept was created and developed by the American, Jay Conrad Levinson
in the 1980s (Levinson, 1983). As previously stated, the term, ‘guerrilla’ was driven from
Spanish, which meant ‘small war’ in the 18th century and was later used for a ‘fighter’ in
England in the 19th century according to (Levinson, 1983). This implies that it is a type of
marketing that is differentiated from the other traditional marketing concepts by its
aggressiveness (Baltes & Leibing, 2008), where the marketers aim to reach the consumer on a
deeper and a personal level (Horky, 2009). In other words, the consumers’ minds are seen as a
battle to win and conquer (Baltes & Leibing, 2008). Adding to that, guerrilla marketing is
distinguished from traditional approaches through its purpose to create a significant impression
with as minimal sources as possible (Horky, 2009). Levinson (1984) describes guerrilla
marketing as a fancy, humorous and creative approach by getting the consumers’ attention. It
tends to be seen as an unexpected and surprising act for the consumers in a daily commonplace to
gain a buzz for the goods and services that are to be advertised (Levinson, 1983). This section
will be followed by an explanation of the presented important relevant factors of guerrilla
marketing. The mentioned guerrilla marketing elements are mostly used by firms in order to
attract consumers. The chosen guerrilla tactics as examples are word-of-mouth, buzz marketing,
and ambush marketing.
Word of Mouth is one of the most significant tactics of guerrilla marketing. WoM is defined as
“oral, person-to-person communication between a receiver and a communicator whom the
receiver perceives as non-commercial, concerning a brand, a product or a service” (Kirby &
Marsden, 2006, p.164). The idea behind this marketing approach is to implement sensational,
thrilling and unexpected marketing projects, aiming for consumers to be talking about the brand
or the company (Feguson, 2008). WoM is the process of when around 10 consumers start sharing
the word to their family members, friends or colleagues, etc about the brand after they have
become aware of it (Feguson, 2008). It is a very efficient phenomenon for small businesses and
companies to spread awareness among potential consumers by sharing their experience of the
product or the services promoted (Kirby & Marsden, 2006). To do so, marketers need to consider
the consumers’ full journal experience very carefully to build sustainable customer loyalty
towards the brand or the company (Ferguson, 2008). Nevertheless, marketers should emphasize
8
the impact that WoM may have on potential consumers as communication issues may occur
(Kirby & Marsden, 2006). What people say to the ones they know such as friends or family about
certain products may have a significant effect on potential consumers pursuing that good or
service provided (Kirby & Marsden, 2006). This implies that the brand image has an important
role in getting potential consumers to be aware of the brand’s existence and beneficial factors
(Ferguson, 2008). So, WoM is one of the essential forces of guerrilla marketing and the following
part will be outlining the theory of buzz marketing to fulfil the effect of WoM.
The second element, buzz marketing is a technique where an event is organized to create a buzz,
meaning getting people to talk and spread rumours (Marsden & Kirby, 2006). To create a buzz
and spread awareness, companies are advised to use different strategies (Henry, 2003). For
instance, collaborating with celebrities or known influencers to promote the products or services
is beneficial to spread the word about the brand, consequently, making a buzz out of it (ibid),
especially for younger generations of consumers (Johnstone & Lindh, 2018). In addition to that,
considering that buzz marketing is an oral communication concept and the changes that are
occurring daily, the consumers are heavily dependent on technology (ibid). This implies that a
wider platform is available and easily accessed to create a further buzz on all social media
platforms such as Instagram, Facebook, Snapchat and YouTube (Mohr, 2017). The usage of these
online channels makes it easier for any potential consumer to get to know whatever is needed
from their friends and families (ibid). Therefore, it is vital to be careful with the message that the
company wants the consumer to receive and send. An example of buzz marketing is presented
below, which shows the creativity of Nike’s buzz campaigns.
Example of Nike’s buzz marketing: Nike’s football car (https://www.footballmarketingmagazine.com/advertising/five-innovative-examples-of-guerrilla-marketing-in-football/attachment/nike-football-car/)
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The third element of guerrilla marketing is the ambush marketing effect. Ambush marketing may
be defined as the company’s act as a sponsor. Where sponsorship may be defined as a financial or
an in-cash investment to gain a competitive advantage while striving to urge the consumers’
buying intention and to share some certain message about the brand or the company (Mazodier,
Quester, Candon, 2009). This implies that the company acts as if it is a sponsor of an organized
event to get some certain advantages. This can be beneficial for the brand or the company for
several reasons. By acting as a sponsor, a company avoids the cost of sponsorships with the
advantage of manipulating the attendant consumers in the event into believing that it is the main
sponsor (Tuu & Olsen, 2012). In addition to that, ambush marketing is mostly used in big sports
events such as Football, The Olympics, and the Super Bowl. The big sports events are to be seen
as an opportunity to reach out to a bigger audience; meaning, a bigger number of potential
consumers would be present to exchange the message of the brand or the company. To conclude,
the use of ambush marketing technique is mainly to impress potential consumers by an event
thinking that the company is the official sponsor of it (Scassa, 2011). The image below is an
example of a famous ambush marketing which emphasises Michael Johnson's golden Nike’s
famous shoes, which held a place at Reebok’s, 1996 Olympics sponsorship (Minato, 2012).
Example of Nike’s ambush marketing: Mickael Johnson’s golden Nike shoes (https://www.businessinsider.com/best-ambush-marketing-campaigns-2012-6?r=US&IR=T)
2.3 Consumer behavior
This section will discuss consumer behavior concerning guerrilla marketing. This presentation
will help compare and understand the theoretical framework of consumers’ purchasing behavior.
This is done to examine the impact of guerrilla marketing on purchasing intention from a
10
consumer perspective by describing different relationships between guerrilla marketing which are
brand attitude and brand image.
Brand attitude depends mainly on a consumer’s perception towards a brand; this perception also
affects the behavior a consumer has towards that brand (Liu, Li, Mizerski & Soh, 2012). It is
also worth mentioning that the consumer’s opinion of an advertisement might become their
opinion of the brand as a whole. For instance, an advertising campaign that looks cheap, from a
consumer’s perspective, will much likely give off a cheap image of the brand (Praxmarer &
Gierl, 2009). It is safe to conclude that brand attitude plays a huge role in how consumers choose
to purchase or avoid a specific brand (Park et al., 2010).
Brand image is the association that consumers have of a certain brand. Consumers usually base
their perception of this image either rationally or emotionally (Koubaa, 2008). This means that a
product belonging to a brand might have a positive image because it is of high quality which is a
rational perception, while a brand that gives off a high-status image is mainly seen from an
emotional perception (ibid). Even though brands are intangible unlike physical products, they are
still “as real as the product”, according to (Meenaghan, 1995, p. 24). Since it is common for
products in the same industry to look similar, the brand image that is shaped by advertising, for
instance, plays an important role in helping these products be distinguished from each other
(Meenaghan, 1995). Therefore, it is argued that the brand image has an important role in
affecting consumers’ behavior when guerrilla campaigns are present.
What makes purchase intention interesting for marketers is because it helps companies have a
clue about what consumers want as well as the qualities of the products that need to be produced.
Sufficient information about a brand or a product and how satisfied consumers have been with
previous purchases from the same brand as well as the product influence consumers’ purchasing
intention (Tuu & Olsen, 2012). Moreover, positive thoughts towards an advertisement can
influence the consumers’ desire to purchase a product, according to Levy and Gendel-Guterman
(2012, p. 90). The latter authors also assume it is not the advertising that consumers responded to,
rather it is their emotions, attitudes and beliefs which controls their purchasing behavior.
11
2.4 Effects of guerrilla marketing
As Levinson mentioned in his book “If you're an entrepreneur, you need guerrilla marketing
more than ever because the competition is smarter, more sophisticated, and even more aggressive
than it was in the past. That is not a problem for guerrillas” (Levinson, 2007, p.23). Guerrilla
marketing as mentioned previously in this paper is known for being unconventional and
innovative as well as it contains certain effects that make this marketing method different from
traditional marketing.
The surprise effect is one of the known traits of guerrilla marketing. This element is used by
creating a creative advertisement and placing it in unusual locations (Hutter & Hoffmann, 2011).
The guerrilla advertisement could be, for instance in the shape of a popular meal that people
associate with a certain restaurant, placed in unexpected but visible locations where people
usually pass by (ibid). Seeing this ad will make passer-bys associate this meal with a certain
restaurant and much likely crave it if the advertisement is placed strategically and obvious
enough (ibid). One of the elements that make the surprise effect so effective is that it triggers the
diffusion effect, which is another effect of guerrilla marketing that will be discussed in the next
paragraph (ibid). When people experience something fun and surprising, they tend to want to
mention it to other people, This will help the campaign spread through “word of mouth” for
instance, which is a type of guerrilla marketing. A surprising ad is more likely to be remembered
than a typical ad (Sandberg, Stierna, 2006). If the ad is interesting and surprising enough, its
publicity might even spread to newspapers, magazines and social media (Sandberg, Stierna,
2006). In other words, having the surprise element increases the rates of success of the
advertisement campaign, not to forget adding some humour sometimes which is a fun and
modern way to reach perhaps, a more aware crown (Ives, 2004).
One of the unique traits of guerrilla marketing, compared to traditional marketing is the
advantage of the diffusion effect. Diffusion effect, in this context, is when an advertisement is
spread further from one consumer to another, through talking or sharing through social media for
instance, which increases the number of people that this advertisement is exposed to (Hutter &
Hoffmann, 2011). This effect saves money since the company does not need to spend extra
money on distributing it to individuals, it spreads when the individuals themselves choose to
12
share it because they might find it intriguing. There are a few types of guerrilla marketing that
trigger this effect such as, WoM (word of mouth), Buzz marketing and guerrilla PR (ibid).
The low-cost effect is an additional element of guerrilla marketing that may be seen as a result of
the impact of both the surprise and the diffusion effects (ibid). When an advertisement spreads
through people talking about it and sharing it due to surprise or interest for instance, it keeps the
marketing costs low for companies (ibid). The main idea behind guerrilla marketing is not to
create as many copies as possible of an ad and distribute it to as many consumers as possible,
rather create an ad which stands out enough to stay on consumers’ minds after seeing it perhaps
once (ibid). This way helps companies shrink their marketing costs from copying and distributing
traditional advertisements for instance, to placing one or a few unconventional advertisements in
strategic places. An example of this type of marketing is Ambush marketing, which means that a
company or a brand is visible at an event, such as festivals and sports events without paying for
being there (ibid).
2.5 Summary of the theoretical framework This section aims to summarize the conceptual and theoretical framework with the focus on
connecting the different theories that are mentioned in the second chapter so far. In addition to
that, there will be a presentation of the model used in the thesis. The guerrilla model was chosen
to be used as a frame for the relationship between guerrilla marketing and consumers’ purchasing
behavior to further examine the research question in the thesis. The model used for the thesis is
associated with Hutter and Hoffmann’s model of “Framework for research on guerrilla effects
from a consumer perspective” (Hutter, & Hoffmann, 2011). This model was used as it is argued
to be the most suitable model to be altered into the purpose of this thesis as the purpose of the
research problem is to examine the impact or the effect of guerrilla marketing on the consumers’
purchasing intention. The model used aims to summarize the theoretical framework by showing
how each section is connected to the research problem of this thesis.
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Figure 2.5: Framework for research on guerrilla effects from a consumer perspective. The figure is adopted from the Hutter and Hoffman model and developed to suit better the frame of this thesis. (https://scialert.net/fulltext/?doi=ajm.2011.39.54)
The literature review begins with a presentation on communication in marketing as a foundation
for the sections that are followed afterwards. Two types of communication were presented to
show the process of the message transformation showing the stages of when the message gets
sent to the consumer by the company until it is received. Also, a model of communication was
displayed in Figure (2.1), where the model was used to get a clearer image of the communication
process and to show its effect on guerrilla marketing and increasing consumers' purchasing
intention if the right message was sent by the brand or the company.
A presentation on guerrilla marketing follows the first section to fit the purpose of the research
question in the introduction chapter. Three different important types of guerrilla marketing were
presented and explained. Nonetheless, the three types share a common effect that has an impact
on potential consumers’ purchasing behavior. The element is taking advantage of and properly
using the emotional appeal. This element could be efficiently taken advantage of if properly and
carefully used. Afterwards, information regarding the consumers’ behavior was presented; in this
aspect, it included brand imaging and attitude as well as the purchasing conduct of consumers.
These three aspects are considered to be a mandatory and essential process for guerrilla marketers
(Powrani & Kennedy, 2018). Afterwards, comes the product or the service itself that the brand is
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Model for guerrilla elements
⬇ ⬇ ⬇ Basic guerrilla effects
⬇ ⬇ ⬇
Consumer behavior and its relationship between these variables
Buzz marketing Ambush marketing etc.
Surprise effect Diffusion effect Word of Mouth
Basic guerrilla effect: high attention at a relatively lost cost
Brand attitude Brand image Purchase intention etc.
offering. In this case, the consumers will either choose to be rational or irrational, emotional in
other words. This purchasing behavior tends to vary from an individual to another depending on
the person's view of the product or service. Moving onwards, it has been mentioned that guerrilla
marketing has different effects on people according to Kelly (2015). Depending on how the
advertisement is made and how innovative it is, sometimes, different effects can be applied with
multiple occurring at the same time, one leading the other to prompt. The advertisement is mostly
situated in unusual locations where people would not have expected seeing it (Hutter &
Hoffmann, 2011).
The unexpected places for advertising and the unconventional ways the product or service is
marketed this leads to a better surprising effect, sometimes with laughter. According to Sandberg
and Stierna (2006), if the advertisement was surprising enough, people tend to give more
thoughts towards it. Also, the consumers tend to remember the advertisement and even talk about
it to friends and family, or even mention their experiences on their social media. This is where the
second effect comes into place, the diffusion effect. In this case, the company does not act in any
way, it is the consumers themselves that trigger this effect. If the advertisement was surprising
enough and differs from the traditional ones that are usually advertised on TVs or magazines, the
individuals tend to lean on technology and online platforms to share their unique experiences
with their friends or followers (Dagorn, 2015). This leads the advertisement to travel further and
reach more potential consumers than what the original spot of the guerrilla ad was intended for.
By triggering the surprising and the diffusion effect, another effect is automatically generated
which is the low-cost effect. This one is easily fulfilled since it is the consumers who share the
advertisement instead and the company does not have to put more money on marketing their
brand. To conclude, there are three basic effects of guerrilla marketing on consumers’ behavior as
it was argued by Spry et al. (2011). The effects that are mentioned are the surprise effect,
diffusion effect and low-cost effect. To make a big impact on the consumer, the relatively
low-costs effect along with the combination of other two effects are essential into getting to the
consumer on a deeper level (Hutter & Hoffmann, 2011).
15
Chapter 3: Methodology
This chapter will be presenting different sections to clarify the empirical method used in the
process of answering the research question chosen for this thesis. The research philosophy was
first presented to be followed with the research design that is used to describe different
approaches that were chosen to be used to examine the research question including the collection
of data. Moreover, the chosen time horizon, reliability and validity are presented ending the
chapter with a presentation on operationalization.
3.1 Research Philosophy According to Saunders et al. (2016, p.124), to answer a research question, a research philosophy
has to be chosen. Research philosophy refers to the combination of the beliefs and the
assumptions made when researching to gain and develop a deeper knowledge in the required area
of study. There are five types of research philosophy to conduct the research, according to
Saunders et al. (2016, p.164). These are positivism, critical realism, interpretivism,
postmodernism and pragmatism. It was argued that critical realism was the most suitable research
philosophy to examine the research problem of this thesis. Critical realism is referred to the
individuals’ explanation of what is seen and experienced taking in consideration “the underlying
structures of reality that shape the observable events” (Saunders et al., 2016, p.139). This implies
that a critical realist’s perception of the world is purely the individuals’ image of the world based
on the experience that is followed by the mental process of retroduction; reasoning backwards on
what might have caused that experience in other words (Saunders et al., 2016, p.140). Critical
realism philosophy was chosen due to the focus of the research question on the consumers’
purchasing behavior and attitude and due to the essentiality of understanding the stimulus
influence on the students’ reaction. As the theoretical framework chapter was based on academic
research focusing on the concepts of guerrilla marketing, it was vital to test the theories and the
assumptions that were made. As a result, the examination of the research question will be
16
affected naturally by the values and the interpretations of the authors while choosing the guerrilla
marketing campaigns that were introduced to the participants in the in-depth interviews.
3.2 Research design
The research design is defined by Saunders et al. (2016, p. 163) as a general plan of how to
answer the chosen research question connecting it to the research objectives. In this section of the
thesis, the used approaches in the process of answering the research question will be presented
and explained. The research design used will be accordingly divided into different described
subtitles to emphasize the approaches chosen for the data collection.
There are three types of research design purposes: exploratory, descriptive or evaluative
(Saunders et al., 2016, p.174). A combination of some of these purposes could also be taken into
consideration (ibid). When starting to choose a research design purpose, it is important to go back
to the research question and understand in what way this question should be answered. More
open questions that lead to gaining an insight about the research topic and learning more about it
as there might be little research on this topic, encourage having an exploratory purpose (Saunders
et al., p.174-175). It is safe to conclude that when researching topics that have had limited
research or empirical data on, an exploratory purpose is common to follow to fulfil the research
design purpose (ibid). This case applies to the research topic for this paper as there is little or
insufficient information about the topic of guerrilla marketing and its relation to consumers’
behavior, more information about this will be mentioned in the delimitation section below. The
thesis research question aims to explore the relationship between guerrilla marketing and
university student’s purchasing behavior. To understand the phenomenon more, question words
like “what” and “how” will be asked frequently while collecting the research primary data. The
curiosity to find out the outcome of the research alongside the limitation of secondary data led to
the authors choosing an exploratory research design purpose for this paper.
When choosing a research approach, Saunders et al. (2016, p.144) mention that there are three
research approaches; deductive, inductive or abductive approach. To choose an approach, a look
at the start of the research will give the authors a hint on what kind of understanding they want to
reach by the end of the research (Saunders et al., 2016, p.145). For instance, if the research starts
17
from stating a theory that is often developed by reading other literature which is then tested to
look into its reliability, then the research has more of a deductive approach. An inductive
approach starts by collecting data and then building a theory depending on the result of the
research. An abductive approach moves back and forth between theory and data collection while
combining both previously mentioned approaches (Suddaby 2006, p.145).
Using a deductive approach might be too rigid for the sake of conducting this research as there is
no clear theory of interest for the authors that will be tested at the beginning of the research.
However, Hutter and Hoffman’s guerrilla model was used in this thesis to frame a general
relationship between a guerrilla marketing strategy and the consumers’ response. Inductive
research is more flexible as it allows the researchers to collect data first and build a theory based
on the result. Although, this approach requires the researchers to have a rich knowledge
concerning the topic as it doesn’t rely on reading literature and theories that might help
understand the topic better. This leaves the authors with one approach, the abductive approach.
The combination of both methods, data collection and theory suits the complexity of the topic of
consumer behavior as well as a limited researched topic, guerrilla marketing. As Dew mentioned
in his paper Abduction: a pre-condition for the intelligent design of strategy, “working from a
limited set of data or evidence to come up with the best possible explanation” (2007, p. 38).
The research was started by both collecting information and reading relevant literature to explore
the phenomenon, guerrilla marketing and its relation to university student consumers’ purchasing
behavior. The combination of both methods is believed to give the best result for this specific
topic, therefore; the abductive approach will be used for this thesis.
3.3 Data collection and Qualitative technique
According to Saunders et al. (2016), there are two ways to collect data, which are primary and
secondary. Primary data is considered to be new information that is collected for a specific
purpose related to the research problem (Malhotra, 2007, p.24). In contrast, secondary data is
collected data that has already been studied and examined for another purpose (Malhotra, 2007,
p.24). The type of data that was used to examine guerrilla marketing’s impact on consumers’
purchasing behavior was primary data. Meanwhile, secondary sources were used to gain an
18
understanding as a foundation for the problem presented, which was done by reviewing some
certain available information such as books and a limited number of articles, dissertations and
theses that have previously examined similar research problems concerning the effects of
guerrilla marketing. These secondary sources were used to form the literature background to the
research problem. Whereas, primary data was an essential tool for analyzing the research problem
due to the limitation in finding enough sources to obtain further new information to get a deeper
knowledge and understanding of the problem presented. The primary source that was used in the
procedure of collecting data was conducted using an interview guide in a setting of
semi-structured interviews for a further deeper investigation to gain a deeper knowledge
concerning the students’ reactions and behavior on different guerrilla marketing tactics.
According to Saunders et al. (2016), there are three types of research techniques to collect data
about a certain research problem. These research designs are qualitative, quantitative and
mixed-method approach. Qualitative research was defined according to Saunders et al. (2016,
p.165) as a synonym for a technique that is used for the collection of information through such as
an interview, or as a “data analysis procedure such as categorizing data” (ibid). The qualitative
approach is also known to be using and creating non-numerical data such as words and images
(ibid). In contrast, as it was interpreted by Saunders et al. (2016, p.166), quantitative research
may also be identified as a synonym for any data collection method such as using a questionnaire.
The quantitative research also tends to analyze the data using graphs or statistics (ibid). What
distinguishes both quantitative from qualitative research is that it “generates or uses numerical
data” (ibid). Nonetheless, mixed-method research is explained as a combination of both the
qualitative and quantitative research methods for the collection of information and analytical
procedures purposes (Saunders et al., 2016, p.169). Arguably, qualitative research technique was
an appropriate fit to further investigate the thesis research question due to the necessity of
examining the phenomenon of guerrilla marketing and its impact on the students’ buying
intention and behavior (Anderson, 2010). The qualitative technique is beneficial for carrying the
study further as extensive research and examination about guerrilla marketing effects on students
were needed to enhance the quality of this thesis. To enhance the reason behind using qualitative
research techniques furthermore is that the social environments could be interpreted differently
based on the different body expressions such as body language or sounds (Hollensen, 2004).
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3.4 Time Horizon
When conducting research, it is important to understand how long of a period it covers. The main
topic or problem at hand can be either represented as a phenomenon at a particular time
“snapshot” or over some time “series of snapshots” (Saunders et al., 2016, p.200). The snapshot
perspective is known as a cross-sectional time horizon while writing about a series of events over
a longer time is called a longitudinal time horizon (ibid). For this thesis, the research will collect
information about how the consumers’ see guerrilla marketing at a certain point in time.
Moreover, consumers’ behavior related to a certain kind of marketing, is arguably a
time-sensitive behavior that might change depending on surrounding factors. This makes
researching with accurate results from a longitudinal time horizontal more of a challenge for the
authors given the time constraints on thesis production. This is why the cross-sectional time
horizontal was chosen for this research.
3.5 Reliability and Validity In this thesis, the authors determined to opt with a qualitative approach to studying guerrilla
marketing. According to Thuren (1991), when adopting qualitative research, numbers are not
included in any way, but it is more about how the situations and reactions were interpreted as
well as try conceiving an understanding of the interviews. For the readers to have certain
trustworthiness towards the study, the authors chose to include in this section two aspects,
reliability and validity. Since the selection and the amount of interviewees’ collected are rather
small compared to when going with quantitative research as well as that the authors are aiming to
find unique factors, our qualitative approach is therefore not difficult to be repeated by future
researchers to make it a trustworthy process. Nonetheless, according to Malhotra & Birks (2007),
the reliability of a study that was made refers to whether the outcome would be consistent and
logical if the assessments were to be repeated. However, in our case where we research aspects
such as brand attitude, brand image and purchase intention it is consequently challenging to
guarantee reliability and validity. Without forgetting that the authors are not delving into basic
numbers but rather feelings, reactions and opinions of a small number of interviewees.
20
Moreover, a different compilation of interviewees could as well result in the same outcome or to
a completely different conclusion. From the authors’ point of view, reliability and validity from
the qualitative approach are not about being repetitive but about the trustworthiness, the
transparency and the accuracy of the research process as well as the semi-structured interviews
that were meticulously examined. Ihantola and Kihn (2011) mention that multiple factors that
might affect and influence the validity and reliability of a study are failure to take proper notes
when doing interviews, the quality of the interview questions and interpreting the answers wrong
which leads to a false linkage to the theory. To ensure that the study is as valid as possible, the
authors tried to be free from any prejudice and to interpret the answers as they are without
including any personal opinions. Also, as the authors were trying to be transparent, an interview
guide (see appendix2) is provided to be seen by the readers. According to Kirk and Miller (1986),
the validity in a qualitative observation, one does not discuss any kind of number or figure, it is
more about how the researchers have interpreted and deciphered the situations. Which is why the
authors assessed and examined the interviewees’ performance, including taking into account their
expressions and body language when answering different questions.
3.6 Operationalization
Considering the exploratory research purpose, it was first believed that the usage of in-depth
interviews was an efficient approach for the collection of data. An in-depth interview is defined
according to Saunders et al. (2016, p.391) as exploring an area of knowledge with no specific set
of questions to talk and discuss freely. The total number of interviewees participating in the
in-depth interviews was planned to be 40, which were supposed to be divided into 4 different
students in each of 10 different in-depth interviews. However, the plan has changed later into
believing that semi-structured interviews were to fit better to maintain an ongoing deep
conversation with the interviewees. It was argued to conduct the semi-structured interviews with
one participant at a time to avoid any biased opinions or thoughts of the campaigns shown.
Which may be a result of other participants’ reactions influencing the other interviewees’.
Semi-structured interviews are differentiated from the in-depth interviews by using a set of
questions that may be varied from one interview to another depending on the flow of the
discussion. Some questions may be ignored or additional ones may be added to further explore
the research question and the objectives (ibid).
21
The total number of participants that the interviews were conducted with was 13. 12 of the
interviewees were international university students who are friends of the authors’ friends or
families. In addition to the semi-structured interviews with the university students, an additional
interview with the marketing expert Amer Bittar was also conducted. Bittar has worked in the
marketing industry for 20 years as a brand architect and a visual designer. Bittar has been able to
become the co-founder of the design house, Bittarism in Bahrain. Bittar was approached easily as
he is one of the authors’ brother in law and was asked to be a part of the interviews. Which was
beneficial for the authors to get a professional point of view on the marketing campaigns chosen
(see appendix1 for examples) for further understanding and clarifications regarding the authors’
choice of campaigns. The choice of conducting the interviews with Bittar and the international
students was due to the limited access to companies’ managers. This was mostly due to the
unfortunate circumstances caused by the ongoing pandemic, COVID-19. Although guerrilla
marketing is also convenient for small or start-up businesses, using examples of big companies
to answer the research question of this thesis was chosen due to the limited access to small
businesses’ guerrilla campaigns. Therefore, using guerrilla marketing campaigns of big and
known companies such as Ikea and Nike was a necessary step to proceed to examine the research
problem. In addition to that, these companies are very known to be used by younger generations
which may suit younger generations’ budget and goals.
It was recommended by Saunders et al. (2016, p.391) to capture the semi-structured interviews
either by audio-recordings or taking notes. It was discussed that the interviews are best to be
audio-recorded to ensure that all information needed from the interviewees to be saved, not
forgotten or lacking any important elements. Nonetheless, due to the Covid-19 pandemic, the
restrictions of interacting with different people daily have had its effect on people’s emotional
and physical health (Gualano, 2020). Therefore, the interviews were decided not to be conducted
in person but to be conducted virtually instead. Zoom was chosen as an online learning platform
where the interviewees could join the discussion comfortably and without worrying about their
health. The authors were all attending each of the interviews conducted to ensure the flow of the
conversation and for each to complement each others’ notes or comments on the interviews if
there are any. The meetings for the interviews were varied from one to another depending on
22
what was suitable for each participant. Sometimes, rescheduling the meeting was a necessary
option for everyone to be attending at a convenient time. Adding to that, the length of the
interviews were different from one participant to another depending on how much the
participants were willing to share and to discuss further.
The semi-structured interviews were first started by showing the participants both the traditional
and the guerrilla campaigns of each of the three companies presented, IT, IKEA and Nike.
Afterwards, questions were asked to the participant about guerrilla marketing campaigns and later
were asked relating to the traditional ones. However, that was argued to be confusing and
distracting for the first interviewee, therefore, the way of conducting the interview was changed.
The rest of the interviews were conducted by firstly, asking if it was possible to audio-record the
conversation and once the permission was given, the interview would start. Secondly, the
guerrilla campaigns were shown one at a time starting with IT, then Ikea and Nike the last (see
appendix1 for some examples of the images). Moreover, a set of questions were asked about each
of the guerrilla campaigns, which were not necessarily the same in each interview; a question or
two may be either added or removed depending on the flow of each discussion and conversation.
This order in conducting the interviews was chosen to differentiate the responses and the
reactions in the consumers’ purchasing behavior in terms of guerrilla marketing effects. Below, a
demographic table is presented that represents the interviewees:
Table 1: Demographic table of the interview participants
23
Age Gender Education/Profession Major Nationality
20 Male Student Economic program France
22 Male Student International business
management Mongolia
23 Female Student International business
management Finland
23 Male Student International business
management Syria
25 Female Student International business
administration Albania
3.6.1 Interview Questions
As the exploratory research purpose was identified, it is significantly important to understand
why the interviewees think the way they do in order to fulfil the qualitative data needed to further
study the research question of this thesis. The set of questions chosen for the semi-structured
interviews are presented below followed by a brief explanation of why they have been chosen
and connection to the literature if applicable.
1. What emotions do the images evoke in you?
This question was asked first as guerrilla marketing depends on the consumers’ emotions
towards what they see for the first time. Therefore, it was needed to get first impressions
and thoughts towards the brand or the company to get a sense of the students’ behavior
and attitude.
2. What feelings do you have towards this brand?
This question was asked to examine if any negative or positive feelings were triggered
towards the brand which may have an impact on the consumers’ behavior when it comes
to purchasing goods or services.
3. How innovative do you think this ad is? Expand.
24
22 Female Student Marketing Morocco
24 Male Student
International business
management Morocco
27 Male Student
International business
management Syria
22 Male Student Analytical finance Canada
23 Female Student Engineering program Greece
21 Male Student Analytical finance Italy
23 Female Student Music program Norway
41 Male Industry professional Media marketing Syria
4. How memorable do you think this ad is? Expand.
According to Granot (2011), creative guerrilla advertisements should be innovative and
memorable. Therefore, these two questions were important to evaluate if the creativity of
an advertisement may have an impact on how memorable the experience is.
5. Do you think that you trust the brand? Expand.
This question was to be connected to the validity of guerrilla marketing campaigns.
6. Would you consider buying this product/ or buying from this brand? Why/why not?
This question was important to be added as it was directly related to the purchasing
intention.
7. How effective would you say this ad is? And, how likely are you to tell others about it and
the brand? Who would you tell?
This question is vital as it is related to one of the guerrilla marketing tactics, WoM which
may be seen as an effect of guerrilla marketing on the consumer.
8. Any further comments on this marketing approach?
This question allows the interviewees to express any additional thoughts or opinions
3.7 Limitations There are a few limitations that the authors have faced while researching this paper. The available
secondary sources for formulating this research problem and literature background that discuss
the topic of guerrilla street marketing are limited, as well as the companies who used this type of
marketing. Therefore, the authors have decided to choose a broader research question for more
secondary data. As mentioned before, guerrilla marketing, in general, is convenient for smaller
businesses as it is inexpensive and many times, attention capturing (Levinson, 1983). This could
be the reason why it is hard to find many guerrilla street marketing examples used by companies
as well as statistics on how this advertising method affects consumers’ purchasing behavior. The
research was also conducted at a time when the Covid19 pandemic is spread globally and
25
restricting people’s everyday live routines, social lives, finances and health (Hiscott, Alexandridi,
Muscolini, Tassone, Palermo, Soultsioti & Zevini, 2020). These restrictions affected the research
as it made physical contact with the interviewees limited. Instead, online interviews took place
using the application ZOOM, which might have limited access to the interviewees honest
reactions and natural expressions as people are still adjusting to the online meeting services.
Another limitation that the authors were facing is that the guerrilla marketing campaigns are
usually placed outdoors, as well as they might be hard to notice or simply there is a lack of
availability of these kinds of advertisements for the authors. This limitation made it hard to ask
the interviewees about advertisements that were exclusively available where they lived and might
have seen themselves in the street. To make up for this limitation, pictures of campaigns were
shown to the interviewees that include both national and internationally recognized campaigns.
3.8 Discussion and reflection While conducting this research, the authors of this paper chose to document and discuss even the
details of the changes of choices that have been made, after thorough literature research and
consideration. For the methodology chapter, a deep understanding of the requirements was
needed to plan how this research should be conducted. There are three types of research design
techniques; qualitative, quantitative and mixed methods, as mentioned before. As the authors
wanted to give an accurate representation of the phenomena as possible, they considered using
the mixed method research technique. This method was considered by the authors as a way to
cover both the qualitative and quantitative aspects while complimenting each other. On the other
hand, choosing this method was more advanced and time-consuming for the authors which might
have resulted in a lacking result instead, given the limited period. These uncertainties made the
authors choose one research design technique instead, the qualitative approach. This approach
was believed by the authors to represent the university student consumers’ thoughts and opinions
in more vivid manners, as well as it gave the authors the chance to ask additional questions
during the interviews when needed.
Choosing a research design approach for this paper was also a bit challenging. The choice
between the inductive and abductive approaches needed a thorough consideration. The lack of
previous research that was discovered by the authors on the main topic inspired them to choose
26
the inductive approach at first. This approach was going to focus on the primary data research to
establish a theory and thereby a conclusion. Although, the lack of experience and deep
understanding of the phenomenon helped the authors choose the abductive approach. As this
approach relies on both previous research and primary data collection, it was considered by the
authors to fit this kind of research topic the best out of other choices.
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Chapter 4: Empirical analysis
4.1 Findings This section will present the result of the semi-structured interviews that were conducted to
examine the research question of this thesis. The result will answer the questions that are stated in
the Operationalization section in the methodology chapter, in addition to side-questions that were
asked to help clarify certain answers and reactions. Also to keep the flow of the conversation.
The result is divided into four sections, the first three sections present a product or a brand in the
same order that the questions were asked. Where the fourth section presents a professional
perspective on each of the presented brands or companies.
4.1.1 IT
Image 1, which illustrates a street guerrilla advertisement was shown to the interview participants
to represent an advertisement campaign for the
movie, IT. The emotions expressed regarding the
picture varied. One of the interviewees which also
happened to be the first person that was
interviewed described the picture as
“Uncomfortable” and “gives out an eerie feeling”
while looking at this participant's body language,
she gave off a feeling of being disagreeable, even
a bit irritated. The participant's face expression
was suggesting that the advertisement did not
convey a positive vibe.
Another interviewee said that the red balloon reminds her of “IT the movie, Valentine’s day or
kids playing around and having fun”. The latter answer introduces a different attitude toward the
picture compared to the first participant. If the description isn't varied enough at this point, a
28
participant commented, “looks like someone lost their balloon, weird!”. The emotions expressed
among the interviewees were associated with whether they recognized the picture as an
advertisement for the movie or not. The participants who recognized the purpose of the
advertisement expressed that they felt “mystery”, “unsettlement” or “excitement”, while the
other group that didn’t recognize what the picture represented expressed either confusion or
happiness associated with thoughts about children playing or valentines day. The majority which
consisted of ten participants agreed that the ad was innovative, either after recognizing it’s an ad
for the movie IT by themselves or by being told what the picture represents. For most of the latter
participants, they had a hint of amazement in their expression followed by a smile the moment
they saw the picture. One of the two participants that did not see this ad as innovative looked a bit
dissatisfied and argued that ‘‘the movie marketers did not put much effort, it’s just a balloon tied
to the sewers”
Seven out of twelve interviewees associated the ad directly with the movie, however; they
expressed that if they hadn’t seen the movie from before seeing this picture, they would not have
had the same association. When the rest of the participants didn’t recognize the movie from the
guerrilla marketing ad, the interviewers mentioned what the ad represented which resulted in
comments that were similar to the latter group of interviewees. Considering that the picture is not
an equal representation of a real-life guerrilla advertising, the interviewers saw the need to
mention certain details that could be missed when looking at a mere picture of what otherwise is
a guerrilla advertising. One of the main details was the text that is written on the sidewalk under
the balloon, which introduced more information about the ad that could easily be missed or
ignored because of the quality of the picture. Five participants commented that they either didn’t
see the text because of its small size or that the text didn’t describe the advertisement enough.
Another participant commented that he needed to see the balloon multiple times to remember the
ad and potentially mention it to his friends. All the participants who expressed that the ad is going
to be memorable agreed on sharing it with other individuals.
When it comes to purchasing this product, the twelve participants agreed on seeing this ad as a
reminder for the movie in case they want to rewatch it or see another season of the same movie,
rather than an effective first introduction to the movie IT. A fan of the movie said excitedly
29
“seeing this balloon makes me want to watch it tonight, it’s been a long time since the last time I
saw it”
4.1.2 IKEA
To represent IKEA’s advertisement campaign, a picture of guerrilla marketing was shown to the
interviewees. When describing the emotions that the interviewees had when seeing image 2, the
opinions on what the picture represented varied but the confusion was common among the
participants. Five participants out of twelve commented almost immediately that the chair
belonged to IKEA, while the rest either took their time to realise that or needed someone to point
this information out for them. One interviewee thought that the big yellow poster belonged to
IKEA as the colours in that poster are usually associated with IKEA, then realised that it was an
ad for an airline company called SAS. For the participants that recognized the IKEA chair, the
majority thought that it was not a good representation of the company. “It looks like an IKEA
chair that someone forgot” commented one participant, “I recognize the chair as it is one of
IKEA’s known designs but it makes me
uncomfortable seeing it in the street, what if it
rains or snows? The chair will get dirty”.
The guerrilla advertisements were considered as
innovative by five out of twelve participants,
while the rest were either unsure if to call it
innovative or “creative” but not in an effective
way. When the question about innovative was
asked, two participants reacted immediately with
a yes while the majority took a few seconds to
answer. The answers for this question have been mainly with yes or no along with reactions
which expressed uncertainty. One participant answered, “yes if I see the chair I would think that
it’s good that IKEA is trying a new concept”. However, three participants agreed on the chair
looking like it had been left and placed randomly “if I see the chair while passing by with a car
I’ll wonder if someone left a chair in the street”.
30
Most emotions were a mixture of positive and negative emotions, many participants were
“confused” while a few but not as many were “uncomfortable”. The main reason for the
confusion is seeing a red chair placed next to a big sign that expressed Ikea’s colours but
belonged to another company. Another reason is not recognizing that the chair belongs to IKEA
and therefore wondering the reason behind it being there ..“it’s very weird that there is a chair
there” commented one interviewee while looking perplexed, while another asked, “why is there a
chair close to a travelling company sign?”. The majority of the interviewee participants shared a
common opinion of the guerrilla ad done by IKEA as not being a memorable scene which
resulted in them not mentioning it to someone after seeing it. One participant said, “if I see this
chair, I will not think of it as an ad, I will probably take a picture and laugh while telling my
friends that someone forgot their chair somewhere”. One of the common reasons for the
previously mentioned opinion is that the chair is placed next to what looks like a highway, this
makes it harder to notice a small chair that isn’t described by a proportionally visible sign or logo
which works as a clear reminder of the brand.
When the participants were asked if they trust the brand, their opinions were not related nor
affected by their answers about the guerrilla advertisement for the company. The participants
expressed their opinion about IKEA as a known furniture company and their choice of
purchasing from them would be related to either the quality and the design of the furniture or the
price, or both of these elements combined. One participant explained, “IKEA is a globally known
company for furniture, I don’t think that this ad will remind me much of the company, but I will
still think of IKEA when I need to buy a piece of furniture, maybe this ad will remind someone
who would recognize the chair as an ad”. An interviewee answered jokingly “I don’t need to buy
the chair, I’ll just take this one if I see it”
4.1.3 Nike
Image 3 and image 4 were shown to the interview participants to represent two examples of
Nike’s guerrilla advertisements. When viewing both images, all participants recognized that
Nike’s logo was in both of the images. Image 4 confused the majority of the participants at first
glance, they felt overwhelmed, as one of them was wondering “why does this bench have no
seating area?”, while another participant asked, “what is the purpose of this bench if I cannot sit
31
on it?”. These interviewees expressions were mixed but still going towards the same end. Moving
on to other interviewees, which consisted of two participants who thought that this was a creative
idea. They loved the idea behind motivating
people to be fit and they thought that it was a
really good concept to make them do it. However,
they were as unaware as to the first participants of
whether it was an advertisement approach or not.
When image 3 was shown, one of the individuals
commented, “wow, I love the idea of the mall
using the Nike barrier to block people from using
the automatic escalators, but is it because the
escalators are not working and the mall is trying to
be creative?”, while another was completely
against since he said’ what if I am tired, what if I
am lifting heavy stuff and what if I am an old
man?’ With that said, the first batch of participants
have shown a lack of knowledge towards
marketing in general and guerrilla marketing in
specific but they had both a positive and a
negative feeling about it. Nevertheless, three out
of the twelve participants have surprised the
researchers with the answers given. These interviewees answered with full confidence as they
knew immediately that the images shown were advertisements, they did not know the name of
the marketing strategy but knew that it was a kind of advertisement. “Nike did it again, I just love
how they advertise themselves”, one of the participants shared.
4.1.4 Professional insight
Bittar shared his insightful knowledge and experience regarding the change of consumer behavior
towards marketing in these modern days. We started the interview by following a similar
structure to the semi-structured interviews that were conducted with the students. Bittar’s
opinions about the chosen visualized campaigns were similar in some aspects to the students’ but
32
different in many other ways considering his experience in the market industry. Amer Bittar was
asked the questions (see appendix 2) during the interview and was answering as follows
regarding each company.
For IT movie, regarding the emotions derived from seeing the guerrilla campaign in image 1,
Bittar has shown his interest by commenting, “if I didn’t already know that this campaign is for
IT movie, I would be very curious to know more”. He explained furthermore that the feelings he
associated with the red balloon from the campaign were “seeing the balloon has a positive and a
joyful sense as it reminds me of special occasions like birthdays''. However, he emphasized on
the question that many people would wonder about, which is “why is this balloon here?”. He
thought that this question is an important factor for each individual as humans tend to be curious,
he added “when there is a hidden message, we tend to get curious to know more about it”.
Therefore, he thought that the campaign was “very clever and creative as it triggers the
consumers' curiosity, which in return improves the brand image in their eyes''. The single red
balloon has a memorable touch to it, he added, “the balloon reminded me immediately of IT
movie as if it was a statement to be remembered”. According to Bittar, the balloon was not
necessarily a good strategy to purchase the tickets to watch an IT movie, but “it certainly makes
me want to go on YouTube and check the trailer out”. Amer explained further that this
advertisement has a WoM marketing tool, he expressed that he had already shared his curiosity
and interest in this particular guerrilla campaign with his friends and had a discussion about how
viral it went in the Gulf area.
Whereas, Amer addressed the Swedish language used in IKEA’s campaign shown in image 3
(see appendix1) as an issue that is considered to be an obstacle for him to understand clearly what
the campaign was trying to achieve. Nevertheless, “the visual perception of the campaign lets me
use my own imagination” Amer mentioned. He thought that it was “probably someone did not
want the chair and just put it there for someone else to take it”. Despite the language and the
randomly placed chair on the side of the highway, he added that “as an experienced individual in
the marketing industry, I see that it is an advertisement from the billboard next to the chair”.
Amer commented that “every campaign has a set of goals to achieve, and I’m not sure about this
particular campaign”. Besides, he answered that he cannot say whether this campaign was
33
effective nor creative as he lacks the information about the goal behind this particular guerrilla
campaign. However, he also mentioned that this campaign was remarkable despite the lack of
background on the campaign’s goals. He stated that “seeing an ad placed where it does not
belong, will certainly make me remember it and the colour of the chair is definitely hard to
forget''. Amer thought that IKEA’s guerrilla campaign was something worth sharing regardless of
the way it is said whether it was in a good or bad way. He said he would mention that he saw an
IKEA chair on the highway to his wife and best friend at least.
Bittar emphasized how smart and uncommon Nike’s guerrilla campaigns shown in image 3 and 3
(see appendix1). He said that image 3 “was placed in an unusual place like a mall or a station
where people most probably use the escalators, which in return forces them to take the stairs”. It
was a way to tell people just do it, according to Bittar. Mentioning that, he explained how
memorable this campaign was for using Nike’s logo on a yellow ribbon which showed that the
escalator was out of service. Image 3 was memorable according to Bittar but inconsiderable of
other individuals who may not be physically capable of taking the stairs, which cannot be judged
as the setting was unknown”. Whereas, image 4 was believed by Amer to be motivated to walk
extra 100 meters, but explained the importance of knowing the environment of the park and focus
on who the audience is at that park used for the guerrilla campaign considering age, health issues
and disabilities, etc. Aside from that, “if the environment was considered to be the right one, it
would trigger positivity as Nike is trying to push your limit a little bit longer”. As Amer
expressed twice his positive feelings towards Nike’s guerrilla campaigns, he was clear about his
willingness in sharing his unforgettable personal experience with his family and friends if he had
passed by Nike’s attempt of taking the escalator or the seatless bench.
4.2 Analysis 4.2.1 IT
The guerrilla marketing campaign of IT has received different reactions from the interviewees. A
red hanging balloon that is tied to sewers is a phenomenon that attracts many passer-bys’ surprise
and curiosity. This was further confirmed from the majority of interviewees who found it
surprising as soon as they saw image 1. The participants also confirmed one of guerrilla
marketing’s main effects, the diffusion effect (when an advertisement is spread further). The ones
34
who recognised the movie and said that it was innovative affirmed that they would probably
share the situation with either their friends or someone that likes the movie. According to (Belch
&Belch, 2009), a positive attitude towards a brand is likely to be built if the campaign is creative
enough. Out of the twelve participants, only two could not recognise the ad and associate it with a
negative feeling at the same time, mostly due to the allocated spot for the ad and their opinion
about the marketers who might have been considered as “lazy” or described as “put little to no
effort into the ad”.
Apart from the two participants who did not watch the movie, the campaign was mostly viewed
with a positive attitude. Due to a lack of the number of participants, the researchers can not come
up with a definite conclusion, but it shows that the participants who do recognise the movie were
mostly positive, happy and wanted to show the ad to acquaintances or share it in their social
media platforms, which was the opposite of the ones who did not recognise it since they did not
associate the ad with a product or a brand. According to Park et al (2010), a strong attitude
towards a brand affects greatly the purchase intention of the consumers. The purchase intent is
highly affected by brand or product recognition. Since this advertisement example was shown as
a mere image, moreover; the interviewees expressed that this ad works as an effective reminder,
not as a first introduction to the movie, it is not proved that this specific guerrilla advertisement
will be effective for the target consumers to purchase it.
4.2.2 IKEA
The guerrilla advertisement for IKEA contained a red IKEA chair placed together with a
relatively small sign with IKEA’s logo alongside a street that seems to be a highway. Besides
these two objects, a big sign with the colours yellow and blue that belongs to the airline company
SAS is also placed there. Looking at a picture of this guerrilla ad created confusion among the
interview participants. That confusion is mainly connected to the lack of clearness of the message
of the ad. The ad was not clear enough as a representation of IKEA, according to the participants.
For instance, IKEA’s sign was relatively small for cars passing by, the big sign next to it had
IKEA’s iconic yellow and blue but belonged to a different company, not to forget that not
everyone can easily recognize the chair as one of IKEA’s. This unclear message caused
miscommunication between the brand and the consumers. As mentioned previously, guerrilla
35
marketing is a communication tool (Belch & Belch, 2004). Since the message was confusing to
the receivers, it also means that the brand failed at communicating their message. The
communication tool in this case is also connected to how memorable the ad is for its consumers
as an unclear message about the brand is arguably not a memorable message.
About half of the participants perceived the ad as innovative after they learnt that it’s an IKEA
advertisement. These participants liked that the company tried to think outside of the box,
although they needed time to interpret the advertisement first, which a car driver passing by
might not have the time to do. However, many participants found this ad not as innovative.
According to Belch and Belch (2009), an advertisement has to communicate the right message to
its audience to be perceived as creative.
As IKEA is a company that has established a well-known brand internationally, the brand
attitude, brand image and the purchase intention were unsurprisingly unaffected by the
unclearness of this guerrilla campaign, according to the participants’ answers. This IKEA
campaign did not show effective results of improving the brand attitude, brand image and the
purchase intention among the participants, at the same time, it did not discourage them from
having a positive attitude towards the brand and its products. As stated by Belch & Belch (2004),
the meaning of a message is heavily influenced by who created the message and how the message
has been carried out. In this case, the creator of the message has an already established brand
image among its consumers, while it might have lacked an effective implementation for this
advertisement.
4.2.3 Nike
Nike’s guerrilla campaigns were represented by two pictures that illustrate different
advertisements but have relatively similar effects. Both of the advertisements are meant to
motivate people to work out more as well as to remind passersby of the brand. This set of
advertisements was perceived as innovative by many interview participants as it had the surprise
effect once the meaning behind them was discovered. As mentioned previously, the surprise
effect is one of the most effective guerrilla marketing elements that also help the ad in being
memorable and potentially spread it through WoM (Hutter & Hoffmann, 2011). An
36
advertisement that is viewed as creative and memorable makes it easier to create a positive
attitude towards a brand as well as it affects the purchase intention positively (Belch & Belch,
2009; Baack, Wilson, & Till, 2008).
The idea of these Nike guerrilla campaigns could arguably be perceived as risky as some
participants reacted negatively to a seatless bench and an out of order escalator. Although, the
same risky concept could be what made these advertisements innovative and potentially
memorable. The interview participants expressed both negative and positive reactions towards
the ad, but neither of these reactions was towards the brand itself as the participants had a strong
attitude towards the brand. A strong brand attitude has shown that it affects the purchase intention
of the consumers (Park et al., 2010).
4.2.4 Professional Insight
Further looking into Amer Bittar’s given findings on the three different brands or companies; IT,
IKEA and Nike. It has been able to analyze the collected data according to his industrial
knowledge in marketing and the experience derived from it.
According to Amer’s conducted interview, regarding IT movie, it was determined that the
marketing tools used were only able to trigger the consumers’ curiosity, however, it failed to
reach the consumers’ emotional level. Further explaining, for instance, Bittar was intrigued to
find out about IT movie by seeing the red balloon along with the hashtag used to name the movie.
However, he was not persuaded enough to become a consumer of IT movie tickets. This implies
that even with a creative marketing plan, the guerrilla campaign may fail to reach its targeted
customer audience and make them loyal consumers. As seen with the golf area in the marketing
sector, according to Bittar, IT movie was able to reach people's attention, increasing the use of
WoM tools without forgetting the social media impact and how the guerrilla marketing concept
became viral, breaking all social media platforms. With these driven results, the consumer was
able to enter the marketing illusion and become a consumer with high expectations on the product
outcome. To later determine that their expectations were let down and not necessarily met
resulting in a consumer turnover.
37
Looking into Bittar’s thoughts on IKEA’s guerrilla marketing campaign, it was previewed that
there was a lack of creativity and knowledge on the targeted market audience. Knowing that
guerrilla marketing should be physically interacting with potential consumers to reach their
emotional senses through their experience, IKEA’s guerrilla campaign did not meet the standards
of that aspect. IKEA also failed to communicate to its potential consumers by not taking into
consideration any language barrier. As seen in image 2 (see appendix1), the advertisement only
spoke to Swedish speakers, while leaving a big part of IKEA’s market audience clueless about
the message that was intended to be delivered. With these advertisement failures, IKEA was not
able to reach its international community nor was it able to advance in its social media platform
and spread WoM. Bittar’s final observation was about the geographic location of the
advertisement. He believed it would have been more successful in terms of consumer interaction
and trying the product if it was placed in a more common area that is closer to the target
consumers, for instance, next to colleges and universities.
When it comes to Nike’s guerrilla campaigns, Bittar expressed that these marketing campaigns
were a little too blunt. The consumers felt as if they were ordered or forced to take the stairs,
rather than properly being persuaded or influenced to choose Nike’s lifestyle. According to him,
consumers may feel a sense of judgment, humiliation and questioning in one's self-worth after
perceiving the Ad’s possibly intended message. Which in return may result in consumers’
withdrawal and a narrower targeted audience. Nevertheless, Bittar has emphasized the positive
outcome of these guerrilla campaigns on the consumers as well. He has also discussed how smart
and creative both the campaigns were in motivating their consumers towards a healthy lifestyle.
Furthermore, the motivation received from observing both images aline with Nike’s mission
statement, just do it.
4.3 Summary of empirical analysis
When analyzing the findings for each company or brand by itself, different results can be
concluded depending on which advertisement is in the discussion. It is mentioned in the paper
that guerrilla marketing was created originally for smaller companies as it is a low-cost marketing
method compared to traditional advertising. Although, the conducted research focused on big
companies that have young consumers as one of their main customer targets to understand the
38
brand image and brand attitude that these consumers might have as well as how these two
elements might affect the research results. The research findings have shown that brand or
product recognition is crucial for a guerrilla advertisement to be effective. The feelings of
confusion and uncertainty did not result in a positive attitude towards these discussed guerrilla
advertisements. The result of the findings has also shown that an advertisement has to be clear
when communicating its message to its consumers for guerrilla marketing to have favourable
effects on its target consumers.
Also, guerrilla marketing is perceived to be an innovative type of marketing, although the
findings show that the opinions vary depending on brand image, brand attitude and certainly how
creative and well-located the advertisement is. The participants’ answers showed that if a
company had already established a stable and positive brand image in the market, a guerrilla
advertisement is more likely to be perceived as a positive reminder to purchase from this specific
company. A traditional advertisement might have the same effect on consumers, although if
guerrilla marketing is created and implemented creatively enough, it is more likely to be
memorable and spread through WoM. As mentioned previously in this paper, creativity creates a
positive attitude towards a brand which also affects the purchase intention positively.
39
Chapter 5: Conclusion
The closing chapter starts with a final conclusion which is related to the research question and
answered. Afterwards, a critical review of the thesis is provided as well as some suggestions that
the authors came up with for further research about this topic.
5.1 Final conclusion The purpose of this thesis is to delve into whether the use of guerrilla marketing may have an
impact on the purchasing behavior of university students. To investigate the impact of guerrilla
marketing, a study was made by conducting a one-person interview with 12 students that are aged
between 20 and 30 years old and an industry professional that works with the field of marketing
for more professional insight. The authors determined that for the experiment to be adequate and
provide positive results, the interviewees were shown different images for three different guerrilla
campaigns. From the authors’ research question, conclusions can be drawn to offer a better
understanding and a summarized answer to the readers. However, before going into it, readers
must know that the conclusion does not take into account any kind of other elements apart from
the findings of the study. In other words, a different choice of candidates, campaigns,
geographical and cultural backgrounds, age gap and among other conditions is beyond this study
and may even lead to completely different answers.
The first conclusion that the authors came up with is that the effect of guerrilla marketing
depends on what company is using to attract the consumers’ attention but mostly on how the
actual campaign was marketed. One of the most valuable characteristics of guerrilla marketing is
its applicatory use. The strategy does not depend solely on its visual marketing such as the
slogan, the image, or the logo of the marketed product. Rather, the guerrilla marketing campaign
is designed to be unexpected and unforeseen and includes the search for unconventional ways of
luring buyers and influencing them to spread the word to others, all while keeping the costs for
40
marketing to a minimum (Syrett & Lammiman, 2003). If these elements are present in the
guerrilla marketing campaign, it is argued that it will affect consumers’ purchasing intention.
Depending on the interviewee’s answers, the authors concluded that the guerrilla campaign’s
vary widely. Importantly, for the strategy to be successful, a well-constructed campaign is
fundamental, the right marketing tools are a necessity and the targeted market has to be accurate
for the campaign.
The second conclusion is that a guerrilla campaign that is perceived as surprising, funny, creative
and just out of the blue will increase the purchase intention of the consumer. This outcome was
first studied in the theoretical framework segment and then endorsed by some of our
interviewees. A creative strategy will arouse more thoughts towards the brand and may lead to a
better word of mouth marketing effect. As a result of WoM, the guerrilla campaign will stay
memorable as it may spread further awareness about the brand among different consumers.
The third conclusion is that the big corporations such as the ones we showed to our participants
have already placed a mindset to their consumers. The latter already know what the brand stands
for, what they are offering and even maybe their values. However, the consumers’ mind can
always change, their attitude tends to adjust to the ever-progressing world. As an example from
our study, when showing the guerrilla campaign of Nike, our participants were pretty much
positive towards the advertisement but that result was only because the authors think that they
were in the primary age of between 20 and 30 years old, where individuals tend to be more active
in their daily life. If another age gap were interviewed, between 50 to 60 years old for example,
the answers and opinions would have been different and maybe even a display of negative
attitudes towards the brand. This conclusion also relates to the previous one on the importance of
companies choosing a campaign that adequately addresses the target audience. It is therefore
compulsory for the well-known corporations to rightfully exhibit their values in a befitting and
calculated way through their marketing advertisements.
The fourth conclusion is that emotions, brand attitude and brand image are all in a way connected
to the guerrilla marketing campaign. Different options open up forward. Ideally, the consumer
knows already of the brand and has a good standpoint towards it, which stands in contrast to
41
previous research that highlights that guerrilla tactics are good for smaller firms. If the guerrilla
marketing campaign is only somewhat successful, then the consumer would want to purchase it
or at the very least be more loyal to the brand. In the worst-case scenario, a consumer dislikes the
brand and the corporation did a guerrilla campaign that is not as creative or just not fit to be out
there, maybe even assaulting. Then the individual might not want to ever try or hear of the brand,
even worse, the consumer might publish negative assessments about it in social media or criticize
it to their friends. As for what comes in between these two situations it can vary widely. Due to
insufficient interviewees, data collected, a more in-depth analysis of each of the concepts of
brand attitude, brand image, emotions and purchase intention the authors are not able to pinpoint
exactly how much these factors interact with guerrilla marketing and how they can change one's
opinion towards the brand.
5.2 Critical review
The authors of this thesis opted to go with this topic due to first, personal interest into the field of
marketing especially a way that is cost-efficient for new companies that want to set themselves to
the public. Second, to contribute to the field of guerrilla marketing by studying how this
marketing strategy affects purchase intention and last to encourage the new growing businesses to
get a chance for advertisement. The authors also found that research in this area is not abundant
compared to other marketing strategies, which made it even more interesting to fill if not even a
tiny gap in this field.
When determining the type of literature to use, we tried to change and adjust books and articles
that were used early on to better suit our progression into the writing of the thesis. In the end, we
singled out articles that were regarded as scientific articles and peer-reviewed. The interviewees
in our study were all aged between 20 and 30 years old except for the industry professional who
was aged more than 40 years old. The participants aged between 20 and 30 years old are all
students who come from different backgrounds with different cultures meaning our participants
are not biased in a way where they had the same upbringing and will lead to more diversified
opinions.
42
5.3 Further research
For future research on the impact of guerrilla marketing on the consumers’ purchasing intent is to
use a wider sample of interviewees within age, profession and different geographic areas. It could
also be of interest to explore how someone’s country of origin may play a role and affects
purchase intent for guerrilla marketing campaigns, maybe even make a research of a comparison
between two or more countries in a study. This may be beneficial for future researchers to get as
accurate results from the analysis as possible. Moreover, the time horizon plays a significant role
in the results of this thesis and future research. Due to the limited time frame for this research, a
cross-sectional time horizon was chosen, however, a longitudinal time horizon is recommended
for future research. This is due to the neediness of conducting the research given that guerrilla
advertising and its effects are bound into the context that the interviews are within.
Moreover, holding several focus groups with a certain number of people according to different
age categories may have a wider result to analyze. Different generations think differently
regarding the purchase of a product or a service, therefore, focus groups may be beneficial as
future researchers will be given the opportunity for a deeper understanding of what is considered
to be effective on the consumers’ purchasing behavior and differentiating the results according to
the generations chosen.
An additional recommendation that might have a different result is changing the research method
used to answer a similar context to this thesis research question. Instead of using only qualitative
research technique, is perhaps using quantitative or mixed-method research techniques using
surveys along with in-depth interviews if the future researchers have access to a longitudinal time
horizon.
43
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Chapter 7: Appendix
7.1 Appendix 1: Images used in the semi-structured interviews
Image 1: IT guerrilla marketing campaign (https://images.app.goo.gl/TXKNYNszdwEcFXeEA)
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Image 2: IKEA guerrilla marketing campaign (https://images.app.goo.gl/AGGWms3zzmQPQnYJA)
50
Image 3: Nike’s guerrilla marketing campaign (https://images.app.goo.gl/2JdL7CeWTATJYQc48)
Image 4: Nike’s guerrilla marketing campaign (https://images.app.goo.gl/FFY3dW84sXqdeWks7)
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7.2 Appendix 2: Interview guide
1. What emotions do the images evoke in you?
2. What feelings do you have towards this brand?
3. How innovative do you think this ad is? Expand.
4. How memorable do you think this ad is? Expand.
5. Do you think that you trust the brand? Expand.
6. Would you consider buying this product/ or buying from this brand? Why/why not?
7. How effective would you say this ad is? And, how likely are you to tell others about it and
the brand? Who would you tell?
8. Any further comments on this marketing approach?
52