The Economic, Political & Technical Impact of Global Sourcing ...

The Economic, Political & Technical Impact of Global Sourcing

JUNE 28–29, 2011 • HYATT REGENCY ON THE HUDSON • JERSEY CITY, NJ USA

Economic, Political &,The E

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Message froM the ChairMan

Dear Colleagues,

Flattening the World — The Economic, Political and Technical Impact of Global Sourcing — Real Life Insights from Experts on What works (and What Doesn’t ) in Dealing with the “New Normal”

New economic realities and globalization are bringing about significant changes in how businesses operate. Uncertain economic conditions, the rise of protectionism and the growing demand for global resources are among the forces that will shape corporations in the years ahead. As firms deal with a Flattening world on one hand and a new reality of a roller-coaster economy on the other hand, they have to re-align their business, technology and sourcing strategy. Sourcing is increasingly becoming part of a company’s core business agenda. However, in a business environment with heightened sensitivity, each move related to Global Sourcing becomes more critical and each decision has a far-reaching impact.

To stay competitive and thrive in the New Normal, companies have to deliver more value at lower costs. Global Sourcing has become a transformational lever that can empower businesses to take on new competition as well as develop new markets. It impacts economies of developed as well as emerging countries and is shaping the way relationships are being built between corporations and governments across the world. Harnessing the power of Global Sourcing requires an understanding of its footprint both globally and locally.

The World BPO/ITO Forum assembles some of the leading thinkers on the political, economic and tech-nical aspects of sourcing for an open debate and offers a practical guide to navigate the white waters of the “new normal”. Whether your organization is a current user of global sourcing or considering such a move in the future, this Forum will provide a valuable perspective from around the globe.

Over the last 4 years World BPO/ITO Forum has come to be recognized as the “Davos of Offshoring” and has brought together path-breaking executives, academics, providers and visionaries from around the world to share their ideas in a peer group environment. Participants from mature regions such as India, the Philippines, Brazil and Malaysia as well as more emerging ones such as Argentina, Poland and Hungary demonstrate how this industry has taken globalization to the next level.

With two tracks featuring Globalization and Leadership topics on one and Strategic/Operational issues related to Global Sourcing on the other, this conference addresses the needs of CIOs, CFOs and CEOs as well as Sourcing executives. The “Sourcing Strategy and Best Practices” track will illustrate how ex-ecutives can implement and harness Global Sourcing to enable Competitiveness and achieve Business transformation. By sharing valuable insights and hard-won lessons the sessions in this track will enable executives to embed best practices and avoid costly mistakes. The “Globalization and Leadership” track deals with challenges and opportunities facing business and IT leaders today. This track focuses on new approaches to achieving Growth, Innovation and Business success in organizations. It also cov-ers the socio-economic impact of Global Sourcing across the world and in the US.

Whether you are responsible for managing day to day issues or for strategizing long term initiatives, this exclusive forum will provide opportunities to interact, learn and share issues, challenges and solutions with your peers. We look forward to your thoughts, suggestions and exchange of ideas to guide the future of this global industry.

The World BPO/ITO ForumMessage From the Chairman

Jim Noble Chairman The World BPO/ITO Forum Senior Vice President

Talisman Energy

table of Contents

5–6Conference- at-a-Glance

7–8

Keynote Presentations

9–15

Tuesday Agenda

17–19Wednesday Agenda

21

Board of Directors/Steering Committee

22Executive Advisory

Council

23–47Biographies

49–57Sponsors

59–60Floor Plans

3

144 World BPo/ITo Forum • June 28–29, 2011 • Hyatt on the Hudson • Jersey City, NJ USA

Our Business Knowledge,Your Winning Edge.

Session: Transformational Leadership Strategies for succeeding in the new economic order.

Keynote speaker: Sushma Rajagopalan, Head – Global Strategy & Business Process Services

Date: June 29, 2011 Time: 12:00 – 12:50 PM Venue: Hudson Ballroom

BUS NESSImpacting

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Conference-At-A-GlanceDAY ONE \ Tuesday, June 287:30 – 8:30 AM REGISTRATION & BREAKFAST BUFFET 3rD FlOOr lObbY Sponsored by SIQES

8:30 – 9:45 AM OpENING REmARKS — HuDsON bAllrOOM Kartik Kilachand, Co-Founder, World BPO/ITO Forum; Babu Lal Jain, Co-Founder, World BPO/ITO Forum; Chairman, WICS

WELCOmE ADDRESS — Presented by: Jim Noble, Chairman, World BPO/ITO Forum

OpENING KEYNOTE — CreatingthePartnerEcosystem:CollaborationBeatsCompetition Presented by: Dana S. Deasy, Group CIO & Group VP, IT & Services, BP

9:55 – 10:45 AM GLOBALIzATION & LEADERShIp TRACK SOURCING STRATEGY & BEST pRACTICES TRACK hudson ballrooM liberty Meeting rooM

InnovateorDie:HowTransformational TheShiftingGlobalSourcingAxis: ThinkingDrivesBusinessSuccess WillOnshore/Nearshorebethe Moderator: Emmet B. Keeffe III, iRise NewOffshore? Panelists: Hossein Eslambolchi, 2020 Venture Partners; Moderator: Krista Sykes, The Coca-Cola Company Roxanna Wall, UBS AG; Bill Mitchell, Deutsche Bank; Panelists: Doug Sawers, Ceridian UK (Scotland); Amanda Eric Ranta, SAP North America Sweeney, PETCO Animal Supplies, Inc. Daniel Kuperstein, Globant (Argentina); Robert Janssen, Outsource Brazil (Brazil)

10:45 – 11:00 AM COFFEE BREAK — Visit Sponsor Showcase & Country Pavilion — HuDsON bAllrOOM & PrEFuNCTiON

11:00 – 11:50 AM GLOBALIzATION & LEADERShIp TRACK SOURCING STRATEGY & BEST pRACTICES TRACK hudson ballrooM liberty Meeting rooM

IDGCIOExecutiveCouncilPanel: UncloakingtheCloud:ImplicationsonYour JourneytotheFuture-StateCIO Outsourcing/OffshoringStrategy OvercomingtheTopRoadblocks Moderator: David Tapper, IDC Moderator: Pamela Stenson, CIO Executive Council Panelists: Mike Giresi, Direct Brands; Panelists: Mike Belak, Metropolitan Regional Information Srini Krishnamurthy, Kronos, Inc.; Systems (MRIS); Larry Bonfante, United States Tennis Sasi Pillay, NASA Research Center; Association (USTA); John Heidelberger, The Guardian Life George Takach, McCarthy Tétrault LLP Insurance Company of America; Ted Tompkins, VetCentric

11:50 AM – 12:15 PM BREAK — HuDsON PrEFuNCTiON

12:15 – 1:15 PM LUNChEON KEYNOTE — TransformationalBPO:DrivingEnterpriseGrowthandAgility HuDsON bAllrOOM Presented by: John M. Lutz, General Manager, Global Process Services, IBM Lunch provided by Collabera

1:15 – 1:45 PM DESSERT — Visit Sponsor Showcase & Country Pavilion — HuDsON bAllrOOM & PrEFuNCTiON

1:45 – 2:35 PM GLOBALIzATION & LEADERShIp TRACK SOURCING STRATEGY & BEST pRACTICES TRACK hudson ballrooM liberty Meeting rooM

TheEconomicandSocialImpactofGlobal FindingYourNextOutsourcingHaven: Sourcing:GettingtheCompletePicture Emergingvs.MaturingDestinations Moderator: Calestous Juma, Harvard University Moderator: Soumitra Rathod, The McGraw-Hill Companies Panelists: P.K. Agarwal, TiE Globall; Zia Khan, Panelists: Gary Hanley, Invest Northern Ireland (Northern Rockefeller Foundation; Harvey Koeppel, Center for CIO Ireland); Speakers from Philippines & Poland Leadership; Ralph Schonenbach, Trestle Group

2:45 – 3:15 PM KEYNOTE — HuDsON bAllrOOM Presented by: Ken Taormina, Global Managing Director for Engineering BPO Services, Accenture

3:25 – 3:50 PM COFFEE BREAK — Visit Sponsor Showcase & Country Pavilion — HuDsON bAllrOOM & PrEFuNCTiON

3:50 – 4:40 PM GLOBALIzATION & LEADERShIp TRACK SOURCING STRATEGY & BEST pRACTICES TRACK hudson ballrooM liberty Meeting rooM

IsaFreeMarketinGlobalSourcing BeyondSLAsandContracts: GoodorBadforAmerica? StructuringaWin-WinRelationship Moderator: Wendell Jones, SIM International; Moderator: John Fafian, Morgan Stanley Panelists: Joe Held, Reader’s Digest Association, Inc.; Panelists: Angelo Incorvaia, Bank Leumi USA; Jerry Luftman, Stevens Institute of Technology Donald Mones, McGraw-Hill Companies; John O’Brien, Morgan Stanley; Andrew Wasser, Carnegie Mellon University

4:50 – 5:20 PM pLENARY SESSION — NewHorizonsforOffshoreOutsourcing HuDsON bAllrOOM Presented by: Ganesh Natarajan, NASSCOM Chairman’s Council, India

5:20 – 6:20 PM CLOSING KEYNOTE — TheNewGlobalEconomy Sponsored by TCS HuDsON bAllrOOM Presented by: Dr. Lawrence Summers, Director, White House National Economic Council for President Barack Obama; President, Harvard University; Secretary of the Treasury; Chief Economist of the World Bank

CLOSING REmARKS — Presented by: Jim Noble, Chairman, World BPO/ITO Forum

6:30 – 8:30 PM EXECUTIVE RECEpTION — Admittance by Conference Badge Sponsored by Agogue MANHATTAN bAllrOOM 9TH FlOOr

Technologies


DAY TwO \ wednesday, June 298:00 – 9:00 AM

REGISTRATION & BREAKFAST BUFFET

3rD FlOOr lObbY

9:00 – 9:15 AM OpENING REmARKS / WELCOmE ADDRESS — Presented by: Jim Noble, Chairman, World BPO/ITO Forum HuDsON bAllrOOM

9:15 – 10:05 AM KEYNOTE — Raj Patil, President, MphasiS HuDsON bAllrOOM

10:05 – 10:35 AM COFFEE BREAK — Visit Sponsor Showcase & Country Pavilion — HuDsON bAllrOOM & PrEFuNCTiON

10:35 – 11:25 AM pLENARY SESSION — PortfolioApproachtoGlobalSourcing:BalancingRisksandReturns Moderator: Sumeet Sanghani, SunTrust Banks, Inc. Panelists: Suzanne Aquino, UBS AG; Rob Cayzer, MDeC (Malaysia); Anthony Chough, American Healthtech; Brian Tumpowsky, RE:Sources; Craig Gustafson, MphasiS

11:25 AM – 12:00 PM BREAK — HuDsON PrEFuNCTiON

12:00 – 12:50 PM LUNChEON KEYNOTE — TransformationalLeadershipandStrategiesforSucceedingHuDsON bAllrOOM intheNewEconomicOrder Presented by: Sushma Rajagopalan, Head — Global Strategy & Business Process Services, L&T Infotech Introduced by: Wendell Jones, CEO, SIM International

12:50 – 1:40 PM pLENARY SESSION — CIORoundtable:HarnessingtheMegaTrendTrio–Mobility+Cloud+Social HuDsON bAllrOOM Moderator: Gary Beach, CIO Magazine Panelists: David Guzmán, Axciom; Jonathan Miller, The McGraw-Hill Companies; Peter Whatnell, Sunoco & former President of SIM International; Gopal Khanna, former CIO, State of Minnesota

1:40 – 2:30 PM FIRESIDE ChAT — Moderator: Jim Noble, Chairman, World BPO/ITO Forum HuDsON bAllrOOM Panelists: Harvey Koeppel, Executive Director, Center for CIO Leadership and Vice Chair, World BPO/ITO Forum; Mike Capone, Corporate VP & CIO, Automatic Data Processing, Inc.

2:30 – 3:00 PM CLOSING REmARKS — Jim Noble, Chairman, World BPO/ITO Forum; HuDsON bAllrOOM Harvey Koeppel, Executive Director, Center for CIO Leadership, Vice Chair, World BPO/ITO Forum


8:30 – 9:45 AM Hudson Ballroom

OPENINGKEYNOTE:

CreatingthePartnerEcosystem:CollaborationBeatsCompetition

Dana Deasy Group CIO & Group VP, IT & Services

BP

Outsourcing is now a part of every large IT organization, and often with many partners who are competing with one another in the

marketplace. So how do you set up a multi-partner “ecosystem” where the power of collaboration outweighs the force of competition?

12:15 – 1:15 PM Hudson Ballroom

LUNCHEONKEYNOTE:

TransformationalBPO:DrivingEnterpriseGrowthandAgility

Lunch provided by

John M. Lutz General Manager, Global Process Services

IBM

From distributed process management, through the adoption of the shared services model, and now on to flexible sourcing options,

business process management has matured appreciably over recent years. While the initial value proposition for Business Process

Outsourcing was clearly centered on driving significant cost efficiencies in support of bottom-line savings, increasingly the focus is

shifting to the role BPO can play in improving top-line performance.

An enterprise which can leverage their sourcing options for improved growth and agility will thrive as the global economy continues to

recover. This is the basis for next generation BPO, the continuation of the transformation from an efficiency-focused organization to an

increasingly effective organization built on a foundation that continuously leverages innovative ideas to become more agile.


KEYNOTE:Ken Taormina Global Managing Director for Engineering BPO Services Accenture


CLOSINGKEYNOTE:

TheNewGlobalEconomy

Sponsored by Dr. Lawrence Summers Director, White House National Economic Council for President Barack Obama, 2009-2010; President, Harvard University, 2001-2006; Secretary of the Treasury, 1999-2001;

Chief Economist of the World Bank, 1991-1993

Nearly 40% of humanity is now living in countries where standards of living will double in a little more than a decade and will likely

increase 100-fold within a single human life span. The transformations underway in what used to be called the developing world par-

ticularly in India and China may rank with the Industrial Revolution and the Renaissance in terms of their historical significance. Dr.

Summers suggests several scenarios for how the global economy could evolve and points out both the opportunities and challenges

for businesses, investors and American public policy.

Keynotes — TuEsDAY, JuNE 28, 2011


9:15 - 10:05 AM Hudson Ballroom

KEYNOTE

Raj Patil President

MphasiS



Outsourcing was clearly centered on driving significant cost efficiencies in support of bottom-line savings, increasingly the focus is shift-

ing to the role BPO can play in improving top-line performance. An enterprise which can leverage their sourcing options for improved

growth and agility will thrive as the global economy continues to recover. This is the basis for next generation BPO, the continuation of

the transformation from an efficiency-focused organization to an increasingly effective organization built on a foundation that continu-

ously leverages innovative ideas to become more agile.


LUNCHEONKEYNOTE:

TransformationalLeadershipandStrategiesforSucceedingintheNewEconomicOrder

Sushma Rajagopalan InTroDuCED By: Head — Global Strategy & Wendell Jones Business Process Services CEO

L&T Infotech SIM International

New economic order or not, there’s changing priorities fueled by new generations; of people (the Generation i or Gen Z); of technologies

(cloud and mobility); of businesses who strive to find newer revenue streams and faster time to market and of newer global economies .

With this as the backdrop, if we examine the needs of the IT/BPO sector closely, this industry in the years ahead will require Promethean

efforts on several fronts, the most of which it may turn out will be dealing with transforming as a true outsourcing partner to customers.

Implicit in this statement is the integration of IT & Business Process Services. Employer — employee relationship with an ever increas-

ing focus on empowerment and innovation will drive transformational leadership. The evolving relationship between businesses and

customers whether transactional or strategic will necessitate the partner and vendor eco system to transform themselves. The IT/BPO

industry will deal with newer business models, consolidation and newer competitors — all of which will drive transformation. Sushma

Rajagopalan presents a framework and supports it with insights and anecdotes on the practices followed by the industry to promote

such transformations.

Keynotes — wEDNEsDAY, JuNE 29, 2011


CONFErENCE AGENDA

TuEsDAY, JuNE 28, 20117:30 – 8:30 AM REGISTRATION&BREAKFASTBUFFET 3rd Floor Lobby

Sponsored by SIQES


OPENINGREMARKS

Babu Lal Jain Kartik Kilachand Co-Founder Co-Founder World BPO/ITO Forum;

World BPO/ITO Forum Chairman, WICS

WELCOMEADDRESS Hudson Ballroom

Jim Noble Chairman

World BPO/ITO Forum

OPENINGKEYNOTE: Hudson Ballroom

CreatingthePartnerEcosystem:CollaborationBeatsCompetition

Dana Deasy Group CIO & Group VP, IT & Services

BP

Outsourcing is now a part of every large IT organization, and often with many partners who are competing with one another in the

marketplace. So how do you set up a multi-partner “ecosystem” where the power of collaboration outweighs the force of competition?

Dana S. Deasy is Group Chief Information Officer (CIO) and Group Vice President, Information Technology & Services for BP. When

Dana joined BP in October 2007, he took responsibility for the global IT strategy and capability supporting all the firm’s operations

including its Refining & Marketing and Exploration & Production businesses, as well as its commodity trading operation. As part of

BP’s current change agenda, Dana is transforming the IT organization to maximize the competitive edge and value that information

technology provides to the firm. Outside of IT, he holds Group wide responsibility for Indirect Procurement. Dana has over 25 years

of experience gained from leading and delivering large scale IT strategies and projects. He joined BP from General Motors where he

held the position of Chief Information Officer, North America, leading the information management organization for the North American

region of the company. Prior to General Motors, Dana was the Global CIO for Tyco International and before that, CIO of the Americas

for Siemens. He has held a number of positions at Rockwell Space Systems Division, ultimately achieving the position of Director of

Information Management supporting Rockwell’s Space Shuttle program. Dana holds an undergraduate degree from the University of

Southern California and a graduate degree from National University.



GLOBALIzATIONANDLEADERSHIPTRACK

InnovateorDie:HowTransformationalThinkingDrivesBusinessSuccess

Moderator: Emmet B. Keeffe III CEO & Co-founder

iRise

Panelists:

Hossein Eslambolchi, Chairman, 2020 Venture Partners

Bill Mitchell, Director, Global Platform Services, Deutsche Bank; Former CIO, Warner Music International

Eric Ranta, National Vice President, Value Engineering, SAP North America

Roxanna Wall, Executive Director, Group Outsourcing & Offshoring, UBS AG

The last 10 years have seen a relentless focus on cost cutting in every IT organization. But those days are over. CIOs today must col-

laborate with their business counterparts to speed up the delivery of new, innovative revenue opportunities. Pressure is mounting even

as business environments and systems grow more complex. So how do IT leaders speed up the delivery of complex business solu-

tions? And what are best practices for managing transformational change to drive competitiveness and growth? This session will focus

on specific case studies in successful IT transformation from a strategy, process and tools perspective. The conversation will focus on

delivering real world, practical lessons learned and best practices than can be acted on the day after the conference to deliver almost

immediate value.

9:55 – 10:45 AM Liberty Meeting Room

SOURCINGSTRATEGYANDBESTPRACTICESTRACK

TheShiftingGlobalSourcingAxis:WillOnshore/NearShorebetheNewOffshore?

Moderator: Krista Sykes Strategic Procurement Manager The Coca-Cola Company Panelists:

Doug Sawers, Managing Director, Ceridian UK (Scotland)

Amanda Sweeney, Director, IT Global Service Delivery, PETCO Animal Supplies, Inc.

Daniel Kuperstein, Executive Vice President for Business Development, (Argentina)

In the new normal with shifting drivers and priorities will Onshore or Nearshore become the next Offshore for your company? Un-

derstanding where to locate your next sourcing program depends on the prioritization of risk diversification, cost-containment and

business agility. The right “shoring” approach can catalyse your business capabilities and competitiveness as well as ensure that your

customers have seamless quality of service no matter where it is delivered from. In fact, choice of the right sourcing destination can

also enable innovation by achieving business priorities beyond cost reduction such as new product introductions, better service levels

through a streamlined customer experience, business continuity and flexibility. Hear from a panel of experts with experience in mapping

their company’s current business objectives to capabilities found across different regions.

10:45 – 11:00 AM COFFEEBREAK Visit Sponsor Showcase & Country Pavilion




IDGCIOExecutiveCouncilPanel:JourneytotheFuture-StateCIOOvercomingtheTopRoadblocks

Moderator: Pamela Stenson SVP & General Manager

CIO Executive Council Panelists:

Mike Belak, CIO, Metropolitan Regional Information Systems (MRIS)

Larry Bonfante, CIO, United States Tennis Association (USTA)

John Heidelberger, VP & CIO, Individual Life and Disability, The Guardian Life Insurance Company of America

Ted Tompkins, CIO, VetCentric; former President, SIM Capital Chapter (DC, MD, VA)

CIOs and up-and-coming senior IT leaders both want to reach for the Future-State CIO level of leadership, where they have a strate-

gic external focus, a successful business peer relationship with stakeholders, and are proficient at leading an IT organization highly

regarded as a game changer. Our panel will discuss overcoming roadblocks and share how they’ve eliminated or maneuvered around

departmental or executive challenges. This session will be led by Pamela Stenson, SVP and General Manager, CIO Executive Council,

a member-led executive organization of global business leaders working to shape the future of the IT profession and drive value from

the intersection of business, information technology and strategy.

11:00 – 11:50 AM Liberty Meeting Room


UncloakingtheCloud:ImplicationsonyourOutsourcing/OffshoringStrategy

Moderator: David Tapper VP, Outsourcing and Offshore Services Market Research

IDC Panelists:

Mike Giresi, CIO, Direct Brands; former CIO, Godiva Chocolatier

Srini Krishnamurthy, VP, Business Optimization, Kronos, Inc.; former Head of Sourcing, MassMutual

Sasi Pillay, CIO, NASA Glenn Research Center

George Takach, Partner, McCarthy Tétrault LLP

Cloud Computing is fast pervading the Enterprise IT environment. SaaS and other business models are providing alternatives to out-

sourcing and application development. Will the Cloud emerge as the preferred service delivery model and how will outsourcing service

providers adapt to this trend? It is critical to understand how SaaS and other forms of cloud computing will evolve and how to best posi-

tion one’s organization to take advantage of these trends. This panel will examine the impact of cloud computing on sourcing, including

the marrying of systems delivered from the cloud with business processes and the challenges of managing a multi-sourced, cloud

environment. Drawing upon their experiences, the panelists will share best practices and pitfalls to avoid in managing an environment

that is both heavily sourced and reliant on cloud based solutions.

11:50 – 12:15 PM BREAK



LUNCHEONKEYNOTE:

TransformationalBPO:DrivingEnterpriseGrowthandAgility

Lunch provided by

John M. Lutz General Manager, Global Process Services

IBM



Outsourcing was clearly centered on driving significant cost efficiencies in support of bottom-line savings, increasingly the focus is

shifting to the role BPO can play in improving top-line performance.

An enterprise which can leverage their sourcing options for improved growth and agility will thrive as the global economy continues to

recover. This is the basis for next generation BPO, the continuation of the transformation from an efficiency-focused organization to an

increasingly effective organization built on a foundation that continuously leverages innovative ideas to become more agile.

As General Manager of IBM’s Global Process Services, John leads IBM’s process outsourcing business. He and his teams serve cli-

ents around the world with leadership capabilities in Human Resources, Finance and Administration, Supply Chain Management, and

Customer Relationship Management. Through these services, IBM combines deep industry knowledge, process know-how, and lead-

ing technology to improve the efficiency and effectiveness in both industry-specific and horizontal domains. IBM’s solutions approach

drives a balanced approach between top-line growth and bottom-line savings by employing rigorous yet flexible methodologies and

toolsets deployed across a global delivery network.

1:15 – 1:45 PM DESSERT Visit Sponsor Showcase & Country Pavilion



TheEconomicandSocialImpactofGlobalSourcing:GettingtheCompletePicture

Moderator: Calestous Juma Professor, John F. Kennedy School of Government

Harvard University Panelists:

P.K. Agarwal, President, TiE; former CTO, TiE Global, former CTO, State of California

Zia Khan, VP, Strategy and Evaluation, Rockefeller Foundation

Harvey Koeppel, Executive Director, Center for CIO Leadership

Ralph Schonenbach, CEO, Trestle Group

Global Sourcing has resulted in the rise of a new middle class in several developing countries and even been the catalyst for the creation

of an economic super-power (i.e. India). The impact of this industry has gone far beyond the immediate creation of jobs and investment

related gains. The economic force unleashed by the rise of Global Sourcing has created several value chains across sectors including Edu-

cation, Hospitality, Healthcare, Logistics and even Tourism. While there is a continuous debate about the negative repercussions of Global

Sourcing, the positive impact of this sector in uplifting social and economic conditions across many different regions from Latin America to

Africa and Asia cannot be understated. Going beyond their initial corporate objectives, many companies have actually created innovative

social, educational and healthcare related programs in the countries where they operate. This panel of executives with experience across

the globe will provide a fresh perspective on Global Sourcing and how it has brought new hope, opportunities and stability in many regions.


1:45 – 2:35 PM Liberty Meeting Room


FindingYourNextOutsourcingHaven:Emergingvs.MaturingDestinations

Moderator: Soumitra Rathod VP, World Wide IT Sourcing

The McGraw Hill Companies Panelists:

Gary Hanley, SVP, North America, Invest Northern Ireland (Northern Ireland)

Speakers from Philippines & Poland

Recent economic and geo-political turmoil has brought about dramatic changes in offshoring locations’ competitiveness and viability.

While India, Philippines and China are rapidly maturing; emerging destinations in Eastern Europe, Middle East, Africa and Latin America

offer very compelling value propositions. Countries that were safe bets a few years ago and still attract large investments in the industry

appear to have peaked in certain sectors and may not be as attractive for some firms. Other countries with high growth in the recent

years (such as Egypt and Morocco) are suddenly in the midst of business uncertainties. As the number of countries competing for

offshoring business steadily expands, location evaluation and decision-making are becoming increasingly complex. This session will

provide a better understanding of the factors that can help choose between Emerging and Mature locations.


KEYNOTE:Ken Taormina Global Managing Director for Engineering BPO Services Accenture

3:25 – 3:50 PM COFFEEBREAK Visit Sponsor Showcase & Country Pavilion




IsaFreeMarketinGlobalSourcingGoodorBadforAmerica?

Moderator: Wendell Jones CEO

SIM International Panelists:

Joe Held, SVP and Global Chief Information Officer, Reader’s Digest Association, Inc.

Jerry Luftman, Executive Director & Distinguished Professor, Stevens Institute of Technology

The populist perception of global sourcing is that of a one-way street – sucking jobs and economic wealth out of the U.S., while empow-

ering developing nations. Does global sourcing mean less qualified U.S. IT and business processing jobs? On the contrary, is it realistic

to assume that global sourcing is a win-win for both the U.S. and the global destinations? The success of the industry in offshore nations

such as India, Philippines and China has proven to be mutually beneficial resulting in creation of new markets for U.S. products and

services. With almost $60Bn in revenues, the Indian outsourcing industry has not only changed the landscape of the local economy,

but also positively boosted the competitive positions of many U.S. companies that relied on these Indian firms. But is that translating into

more high value jobs for U.S. citizens? Is Global sourcing on the whole having a net positive impact on the U.S. economy or is it hurting

its recovery? Will changing regulations, immigration laws and tax polices be a fall-out of global sourcing? These and other important

issues concerning the future of Global Sourcing and the U.S. as a leading economic superpower will be addressed in this session.

3:50 – 4:40 PM Liberty Meeting Room


BeyondSLAsandContracts:StructuringaWin-WinRelationship

Moderator: John Fafian VP, Strategic Sourcing

Morgan Stanley Panelists:

Angelo Incorvaia, SVP & Head of Information Technology, Bank Leumi USA

Donald Mones, VP, Outsourcing, Planning & Strategy, McGraw-Hill Companies

John O’Brien, Executive Director, Morgan Stanley

Andrew Wasser, Associate Dean, School of Information Systems, Carnegie Mellon University

Service Level Agreements are one of the most important tools you have to shape and improve Service Provider performance and

quality. But SLA’s are a measure of past performance, which in themselves don’t facilitate innovation or continuous improvement in a

relationship. A more holistic approach is required that starts with a contract that establishes a partnering relationship between buyer

and service provider. Equally important is the blending of SLA measures and strategies for mutual gain that benefit both parties based

upon improved performance. Building a healthy, long term relationship based upon a win-win formula brings about more collaborative

innovation which can result in reduced costs and improved service quality. Our expert panelists will share their experience about how

they have gone beyond SLAs and Contracts to craft successful and sustainable sourcing relationships.



PLENARYSESSION:

NewHorizonsforOffshoreOutsourcing

Ganesh Natarajan NASSCOM Chairman’s Council

India

The rapid evolution of Cloud computing, Web 2.0, Social networking and Platform BPO have dramatically altered the access and

revenue models in the outsourcing business. Offshore providers have been quick to adapt and transform their business models. This

session will present new ways of engaging and getting the best out of offshore outsourcing in the coming years.


CLOSINGKEYNOTE:

TheNewGlobalEconomy Dr. Lawrence Summers Sponsored by Director, White House National Economic Council for President Barack Obama, 2009-2010; President, Harvard University, 2001-2006; Secretary of the Treasury, 1999-2001;


Nearly 40% of humanity is now living in countries where standards of living will double in a little more than a decade and will likely

increase 100-fold within a single human life span. The transformations underway in what used to be called the developing world par-

ticularly in India and China may rank with the Industrial Revolution and the Renaissance in terms of their historical significance. Dr.

Summers suggests several scenarios for how the global economy could evolve and points out both the opportunities and challenges

for businesses, investors and American public policy.

Dr. Lawrence Summers is one of the most distinguished voices in America today on the global economy and the role of the United

States in the world. He has served as Director of the National Economic Council for President Obama, President of Harvard University,

Secretary of the Treasury of the United States, and Chief Economist of the World Bank. His tenure as Treasury Secretary coincided with

the longest period of sustained economic growth in U.S. history, and made him an expert on domestic economics and a leading au-

thority on international finance. As Director of the White House National Economic Council, Dr. Summers emerged as the key economic

decision-maker in the Obama administration. He served as an architect of the Recovery Act and other job creation measures and the

Financial Stability Program. As co-chair of the President’s Auto Task Force, he led the restructuring of the U.S. automobile industry.

On Dr. Summers’ service, President Obama said, “I will always be grateful that at a time of great peril for our country, a man of Larry’s

brilliance, experience and judgment was willing to answer the call and lead our economic team”.

CLOSINGREMARKS

Jim Noble Chairman

World BPO/ITO Forum

6:30 – 8:30 PM ExECUTIvENETWORKINGRECEPTION Manhattan Ballroom,

SEEPAGE16FORMOREDETAILS 9th Floor


Executive Networking Reception for valuable peer-to-peer relationship building:6:30 PM – 8:30 PM \ Tuesday, June 28Manhattan ballrooM, 9th floor

Admittance by Conference Badge

Keynoters, speakers, conference delegates and sponsors will gather to enjoy hors d’oeuvres and live entertainment at the end of World BPo/ITo Forum’s first day.

relax after a productive and information-packed day, or continue you networking. If you are looking to make connections and build relationships, you won’t want to miss this event.

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wEDNEsDAY, JuNE 29, 2011

8:00 – 9:00 AM REGISTRATION&BREAKFASTBUFFET 3rd Floor Lobby


OPENINGREMARKS/WELCOMEADDRESS

Jim Noble Chairman

World BPO/ITO Forum

9:15 - 10:05 AM Hudson Ballroom

KEYNOTE

Raj Patil Executive Vice President and Head

MphasiS

Raj Patil heads the HP Channel business at MphasiS. This business unit is focused on growing HP’s global services footprint. In this

role, Raj focuses on strengthening MphasiS-HP partnership by growing the existing global footprint with HP Enterprise Services, as well as establish new joint go-to- market relationships with other business units of HP. In his previous role at MphasiS, Raj led the BPO division of MphasiS with global responsibility for all aspects of this business and the sales and client services for Applications and Infrastructure Services in the Americas region. Raj has played several key roles during his tenure at MphasiS/EDS/HP since 2004. His operational responsibilities included leading the North America region, global responsibility for all revenues as Chief Sales Officer across all service lines and Head of Marketing.

With about 22 years of experience in the Information Technology Solutions and Outsourcing space, Raj has a unique mix of experience and knowledge in a wide range of industries, operating across multiple geographies both in entrepreneurial and large global organi-zations. A major part of his work experience has been across Financial Services and Healthcare industries in the United States. His career started with Infinity Financial Software, Inc., a software company focused on Mortgage Lending solutions. He then co-founded Health+Cast, a company developing leading edge integration platform for healthcare provider networks and then MindCrossing, a Silicon Valley startup in the Knowledge Exchange space. Subsequent to this, he moved to India to head Max Ateev, an IT services and

technology subsidiary of Max India. Raj received his BS in Computer Science from Mysore University, India, MS in Computer Science

from Villanova University, Pennsylvania, and an MBA from The University of Chicago.

10:05 – 10:35 AM COFFEEBREAK Visit Sponsor Showcase & Country Pavilion



PLENARYSESSION:

PortfolioApproachtoGlobalSourcing:BalancingRisksandReturns

Moderator: Sumeet Sanghani SVP, Supply Chain Management & Director of Global Outsourcing

SunTrust Banks, Inc. Panelists:

Suzanne Aquino, Executive Director, UBS AG

Rob Cayzer, Director, MDeC (Malaysia)

Anthony Chough, CIO, American Healthtech

Craig Gustafson, VP & Head, Business Development, Insurance, U.S. and Canada, MphasiS

Brian Tumpowsky, Director, Sourcing and Governance, RE:Sources

The guiding principles of effective global sourcing are in many ways the same as those for effective investment management – goals are

met through a combination of effective allocation and diversification, a long-term perspective, and a strong focus on performance and

risk management. To achieve sourcing success in the new economic reality, a portfolio approach is critical – optimizing the sourcing

mix along the dimensions of location, ownership and value chain position based on macroeconomic, industry and corporate strategy

triggers. With the increasing shift to SaaS and as vendors increase their capabilities to take over strategic functions, proactive perfor-

mance and risk management is more critical than ever to maximize sourcing returns and to minimize risk. This session will provide a

good perspective on sourcing strategies to maximize returns in this economic climate.

11:25 – 12:00 PM BREAK


LUNCHEONKEYNOTE:

TransformationalLeadershipandStrategiesforSucceedingintheNewEconomicOrder

Sushma Rajagopalan InTroDuCED By: Head — Global Strategy & Wendell Jones Business Process Services CEO

L&T Infotech SIM International

New economic order or not, there’s changing priorities fueled by new generations; of people (the Generation i or Gen Z); of technologies

(cloud and mobility); of businesses who strive to find newer revenue streams and faster time to market and of newer global economies .

With this as the backdrop, if we examine the needs of the IT/BPO sector closely, this industry in the years ahead will require Promethean

efforts on several fronts, the most of which it may turn out will be dealing with transforming as a true outsourcing partner to customers.

Implicit in this statement is the integration of IT & Business Process Services. Employer — employee relationship with an ever increas-

ing focus on empowerment and innovation will drive transformational leadership. The evolving relationship between businesses and

customers whether transactional or strategic will necessitate the partner and vendor eco system to transform themselves. The IT/BPO

industry will deal with newer business models, consolidation and newer competitors — all of which will drive transformation. Sushma

Rajagopalan presents a framework and supports it with insights and anecdotes on the practices followed by the industry to promote

such transformations.

Sushma Rajagopalan is a global business leader with more than 20 years of experience in IT services, outsourcing and technology busi-

ness. Her career has been an eclectic mix of corporate and entrepreneurial ventures. She re-entered the IT industry as a Chief Strategy

Officer after spending 5 years in building her own growth consulting and M&A advisory firm. In her current capacity as the Head of

Global Strategy and Business Process Services at L&T Infotech, Sushma is responsible for positioning the company for continued

growth and the associated strategic initiatives including M&A and Sales & Marketing Operations.



PLENARYSESSION

CIORoundtable:HarnessingtheMegaTrendTrio–Mobility+Cloud+Social

Moderator: Gary Beach Publisher Emeritus

CIO Magazine Panelists:

David Guzmán, CIO, Axciom

Gopal Khanna, former CIO, State of Minnesota

Jonathan Miller, VP & CTO, Information & Media, The McGraw-Hill Companies

Peter Whatnell, CIO, Sunoco; former President, SIM International

The top three forces driving change for the Chief Information Officer are the increasing impact of Mobility, Cloud and Social media on

the enterprise. The common focal point in each of these technological phenomenons is information and data. As employees and con-

sumers become increasingly mobile and transact through social networks, they want ubiquitous access to data. This power-packed

roundtable will focus on how world class CIOs are integrating these MegaTrends into coherent corporate strategies that produce secure

and actionable intelligence driving competitive advantage. This session will also provide thoughtful yet practical insights on how com-

panies can balance the need for anytime, anywhere data with the realities and demands of the corporate environment and challenged

IT budgets.


FIRESIDECHAT

Harvey Koeppel Jim Noble Executive Director, Mike Capone Chairman Center for CIO Leadership; Corporate VP & CIO

World BPO/ITO Forum Vice Chair, World BPO/ITO Forum Automatic Data Processing, Inc.

Mike Capone is Corporate Vice President and Chief Information Officer for Automatic Data Processing, Inc. Combining a unique blend

of client-facing operational experience and strong technical knowledge, Mike guides both product development and information tech-

nology. ADP’s R&D organization delivers products that support more than 500,000 clients while its IT professionals are responsible

for enterprise security, infrastructure, messaging, and business applications. Under Mike’s leadership as CIO, ADP has been recog-

nized as one of the top 25 Most Influential Technology Vendors for 2009 by The Aberdeen Group. In addition, ADP ranked 69th on

Computerworld Magazine’s list of 100 Best Places to Work in IT 2010. Mike is a twenty-year veteran of ADP and has held positions in

product development, information technology, and operations. Most recently, he has been Senior Vice President and General Manager

of GlobalView, an award-winning multilingual, multicurrency human resources outsourcing solution. In this role, Mike led ADP’s efforts

to develop a global HR BPO business for large multi-national corporations in partnership with SAP. Mike holds a Bachelor of Science

Degree in Computer Science from Dickinson College and an MBA in Finance from Pace University.


CLOSINGREMARKS

Jim Noble Harvey Koeppel Chairman Executive Director, Center for CIO Leadership;

World BPO/ITO Forum Vice Chair, World BPO/ITO Forum

Film Federation of India

United Nations Office for Partnerships

In Support of UN’s Millennium Development Goals

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Bill Mitchell Director, Global Platform Services, Deutsche Bank; former CTO, Warner Music

International

Harvey Koeppel Executive Director

Center for CIO Leadership

bOArD OF DirECTOrs/sTEEriNG COMMiTTEE

Wendell Jones CEO

SIM International

Tsvi Gal SIM NY Metro Chairman; Partner, Exigen Capital;

former CTO, Deutsche Bank

exeCutive viCe-Chairs:

Jim Noble SVP, Talisman Energy; former VP, Strategy &

Operations Excellence, BP plc

exeCutive ChairMan:

Babu Lal Jain Co-Founder World BPO/ITO Forum;

Chairman, WICS

Kartik L. Kilachand Co-Founder

World BPO/ITO Forum

World bPo foruM founders:

india viCe Chairs:

J.C. Luther Former Deputy Governor

Reserve Bank of India RBI

D.S. Rawat Secretary General

ASSOCHAM

D.K. Sareen Executive Director

ESC

exeCutive steering CoMMittee:

Peter Whatnell CIO

Sunoco, Inc.

Mykolas Rambus CEO, Wealth-X;

former CIO, Forbes

Emmet B. Keeffe III CEO & Co-Founder

iRise

Christopher Horace Director of Global G&A and IT Sourcing

The Coca-Cola Company


Gloria Starr Kins Government Liaison

Kins Group

Attila Suhajda President Hungarian Services and

Outsourcing Association

Ted Tompkins CIO, VetCentric, Inc.; former President,

SIM Capital Area

Frank Wander CIO

Guardian Life Insurance Co.

Andrew Wasser Associate Dean, School of Information Systems

Carnegie Mellon University

ExECuTivE ADvisOrY COuNCil Anupam Govil World BPO/ITO Forum Program Chair; President, Avasense;

Partner, Avasant

P.K. Agarwal President, TiE; former CTO,

State of California

Gary Beach Publisher Emeritus

CIO Magazine

Rob Cayzer Director

MDeC, Malaysia

Dinyar Devitre Board Member & former CFO

Altria Group, Inc.

John Fafian VP, Strategic Sourcing

Morgan Stanley

Mike Giresi CIO, Direct Brands, Inc.; former CIO,

Godiva Chocolatier

Anu Gupta VP Profit & Process Improvement

Michaels Stores, Inc.

Robert Janssen CEO

Outsource Brazil

Dawid Jarosz Director Małopolska Regional Development

Agency (MARR)

Valentin Makarov President

RUSSOFT Association

Maggie Miller Former CIO

Warner Music Group

Karen Morris former CIO

AIU Holdings

Len Peters CIO CIO Columbia Business

School

Sasi Pillay CIO NASA Glenn Research

Center

Soumitra Rathod VP, Worldwide IT Sourcing The McGraw Hill

Companies, Inc.

Oscar R. Sanez CEO Business Processing Association of the

Philippines (BPA/P)

Ralph Schonenbach CEO

Trestle Group


biographies

P.K. Agarwal

President, TiE Global

Former CTO, State of California

P.K. Agarwal is the CEO of TiE Global, a non-profit dedicated to entrepreneurship. Prior to this, P.K. served as Governor Schwarzeneg-

ger’s Chief Technology Officer for the State of California. During his tenure, he successfully consolidated multiple IT organizations sav-

ing taxpayers over $60 million dollars. Over 25 years he has helped pioneer the use of Internet in government and shaped the national

and state policy in this area, dating back to Al Gore’s National Information Infrastructure Advisory Council in 1995. He has the unique

distinction of having a U.S. national annual award named as the “P.K. Agarwal Award for Leadership in Electronic Government”. He

also served as the president of National Association of State CIO’s and the National Electronic Commerce Coordinating Council (ec3).

He also serves as a fellow of the National Academy of Public Administration and a member of the Harvard Policy Group. P.K. has a

Bachelor’s in Engineering from IIT, New Delhi, and Masters Degrees from California State University, Sacramento and UC, Berkeley.

Suzanne Aquino

Executive Director

UBS AG

Suzanne Aquino is an Executive Director within UBS AG’s Supply and Demand Management organization specializing in Outsourcing

& Offshoring. She leads a team responsible for the outsourcing & offshoring supply management activities that deliver value optimiza-

tion, risk mitigation and best practices to the various business groups and shared services functions within UBS. Suzanne is a senior

sourcing professional with over 10 years of experience in the fields of Information Technology and Services Sourcing. Since joining UBS

AG in 1998 Suzanne has held multiple positions within the sourcing function including leading global deal teams on multi-million dollar

sourcing tenders to developing a UBS vendor management education program. Suzanne’s accomplishments include sourcing lead for

UBS on the sale of their India captive to Cognizant, which additionally concluded in a multi-year services contract covering ITO, BPO

and KPO and most recently she was the outsourcing lead for a multi million dollar managed network services deal. Suzanne holds a

Bachelor’s degree in Business and Finance and is an active member of the UBS All Bar None Women’s Network and the UBS Cultural

Awareness Network.

Gary Beach

Publisher Emeritus

CIO Magazine

Gary Beach brings more than 30 years of information technology publishing experience to his role as publisher emeritus of IDG’s CIO

magazine. Beach is a highly regarded spokesperson throughout the United States and the global technology industry and he has testi-

fied on key issues facing the IT industry before the U.S. House and Senate. From the Oval Office of the White House in 1995, Beach

launched an IT non-profit organization called Tech Corps that continues to challenge IT professionals to assist the education tech issues

of K-12 schools in America. As an expert on the role of the CIO, IT best practices and future IT predictions, he is frequently quoted by

major media organizations such as CNN, CNBC, USA Today, The New York Times, The San Francisco Chronicle and Business Week.

From 1998 – 2002 he contributed commentaries on key tech issues to NPR’s “All Things Considered” program.


Mike Belak

CIO

Metropolitan Regional Information Systems (MRIS)

Michael Belak serves as the Chief Information Officer with Metropolitan Regional Information Systems, the largest multiple listing service

for residential real estate in the US. Previously, he served as the Chief Information Officer with the District of Columbia, Department of

Public Works and has held senior leadership positions with Marriott International, The NASDAQ Stock Market, General Electric and

IBM. He is a published author and international speaker on leading developments in the information technology industry. He earned

his doctorate degree in Information Technology Management and has served as an adjunct professor in graduate and undergraduate

studies at the University of Maryland University College, American University and DeVry’s Keller Graduate School of Management.

Larry Bonfante

CIO

United States Tennis Association (USTA)

Larry Bonfante has held executive leadership positions over the past 29 years in the Financial, Pharmaceutical, Not for Profit, Consult-

ing, and Sports and Entertainment industries. He has received numerous industry accolades including being named as one of CIO

Magazine’s CIO 100 in 2011 and Computerworld’s Premier 100 IT Leaders in 2009. As CIO at the United States Tennis Association,

Larry’s team is responsible for all information technology related services supporting the U.S. Open, the most highly attended annual

sporting event in the world. Larry is the founder of CIO Bench Coach, LLC an executive coaching practice for IT executives and the

author of the book “Lessons in IT Transformation” published by John Wiley & Sons. Larry has served as a mentor and executive coach

for many IT leaders in various industries. He serves as Chairman of the Fairfield-Westchester chapter of SIM and is a founding mem-

ber of the CIO Executive Council. Larry has been a guest lecturer for the Masters Degree programs at Columbia University, NYU, and

Polytechnic Institute. He is an accomplished public speaker who has presented at many industry conferences and writes a monthly

leadership column and blog for CIO Insight magazine.

Mike Capone

Corporate VP & CIO

Automatic Data Processing, Inc.

Mike Capone is Corporate Vice President and CIO for Automatic Data Processing, Inc. With a unique blend of client-facing opera-

tional experience and strong technical knowledge, Mike guides both product development and information technology. ADP’s R&D

organization delivers products that support more than 500,000 clients while its IT professionals are responsible for enterprise security,

infrastructure, messaging, and business applications. Under Mike’s leadership as CIO, ADP has been recognized as one of the top 25

Most Influential Technology Vendors for 2009 by The Aberdeen Group. Mike is a twenty-year veteran of ADP and has held positions in

product development, information technology, and operations. Most recently, he has been Senior Vice President and General Manager

of GlobalView, an award-winning multilingual, multicurrency human resources outsourcing solution. In this role, Mike led ADP’s efforts

to develop a global HR BPO business for large multi-national corporations in partnership with SAP. Mike holds a B.S. degree in Com-

puter Science from Dickinson College and an MBA in Finance from Pace University.


Rob Cayzer

Director

MDeC, Malaysia

Rob Cayzer is Director of Business and Market Development for MDeC, chartered to help MSC Malaysia companies capture market

share, attract investments and ventures in high-technology and digital content. He is also founder of MSC Malaysia’s Shared Services

and Outsourcing initiative and has steered it to establish Malaysia as a leading global hub. Rob has held senior positions in IT, outsourc-

ing, software development, consulting, marketing and sales and regularly contributes to industry publications. His economic develop-

ment expertise is targeted to policy and incentive development, public/private partnerships, and international relations. Originally from

Brisbane, Australia he has a degree in Information Technology from University of Queensland and is a member of Malaysian Institute of

Management, Australian Computer Society and IEEE.

Anthony Chough

CIO

American Healthtech

Anthony is the Chief Information Officer at Health Market Science providing executive leadership and maximizing the value of IT to

the business. Tony is also responsible for fostering innovation at Health Market Science while leading the company to the next level of

IT maturity. Since joining Health Market Science in 2007, he has established the IT governance process to align technology objectives

with organizational goals. His processes and methods have greatly increased the technology throughput, project visibility, and business

continuity while decreasing overall cost. Prior to joining Health Market Science, he worked in PNC Financial Services, where he held the

position of SVP and Head of Technology for both PNC Wealth Management and PNC Healthcare. He also held the position of SVP and

Business Information Officer at PNC Global Services where he aligned business strategy with technology solutions to deliver Unified

Managed Accounts solution recognized today as the leader in the industry. Previous positions include serving as Senior Vice President

and Chief Technology Officer for ADVISORport and as the Technical Director for Blattner Brunner Interactive, Inc. He is a graduate of

the Pennsylvania State University with a B.S. degree and had been a sponsor board member to MIT’s Center for Information System

Research program. He is also a member of Edison Venture Partner’s Board of Directors Network.

Dana Deasy

Group CIO & Group VP, IT & Services

BP

Dana Deasy is Group CIO and Group Vice President, Information Technology & Services for BP. When Dana joined BP in October 2007,

he took responsibility for the global IT strategy and capability supporting all the firm’s operations including its Refining & Marketing and

Exploration & Production businesses, as well as its commodity trading operation. As part of BP’s current change agenda, Dana is trans-

forming the IT organization to maximize the competitive edge and value that information technology provides to the firm. Outside of IT,

he holds Group wide responsibility for Indirect Procurement. Dana has over 25 years of experience gained from leading and delivering

large scale IT strategies and projects. He joined BP from General Motors where he held the position of Chief Information Officer, North

America, leading the information management organisation for the North American region of the company. Prior to General Motors,

Dana was the Global CIO for Tyco International and before that, CIO of the Americas for Siemens. He has held a number of positions

at Rockwell Space Systems Division, ultimately achieving the position of Director of Information Management supporting Rockwell’s

Space Shuttle program. Dana holds an undergraduate degree from the University of Southern California and a graduate degree from

National University.


Dinyar Devitre

Board Member & Former CFO

Altria Group, Inc.

Dinyar S. Devitre’s career with Altria Group, Inc. began in 1970 at Godfrey Phillips India, Ltd., an affiliate of Philip Morris International

(PMI) in Bombay, India. Shortly thereafter, he was assigned to Melbourne, Australia, where he served as Marketing Services Manager,

Asia Pacific. In 1974, Dinyar was transferred to New York and appointed PMI’s Regional Coordinator, Asia/Canada. Two years later,

he returned to Godfrey Phillips India, Ltd., as General Manager and was subsequently appointed Managing Director. In 1980, he was

appointed Regional Director, PMI Asia, based in Hong Kong, and a year later was appointed a Vice President. In 1984, he was named

President, PMI Asia. He returned to New York in 1990, where he served as SVP and Chief Administrative Officer, PMI. In 1992, he

was named Executive Vice President, PMI, and Chairman and CEO of Philip Morris K.K., based in Tokyo, Japan. Three years later,

he was appointed SVP, Corporate Planning, Philip Morris Companies, Inc. From 1998 to 2001, he served as Executive Vice President

of Citibank in Europe. He returned to Altria Group, Inc. in 2002 when he was appointed to his current position. Born in Jamshedpur,

India, Dinyar earned a B.A. degree at St. Joseph’s College in Darjeeling, India, and an MBA from the Indian Institute of Management in

Ahmedabad. He serves on the Board of Western Union Company. In 2007, he joined the Board of SABMiller as a non-executive director

and a member of the audit committee. He is also a Trustee of Lincoln Center Inc., the Asia Society and the Brooklyn Academy of Music.

Hossein Eslambolchi

Chairman

2020 Venture Partners

Dr. Hossein Eslambolchi is chairman of 2020 Venture Partners, which provides technology and operations consulting to private equity

firms, service providers, enterprise customers, venture capitalists, start-ups and publicly traded companies in the area of telecom-

munications technology, operations, business transformation and content distribution including wireless and all IP communications.

Dr. Eslambolchi, is recognized in the scientific community as one of the foremost thought leaders and technological scientists of the

high-tech age and 21st century. He is often compared by industry experts to leaders such as Jack Welch of GE for his leadership in

business transformation in the communications industry worldwide and to Thomas Edison for his significant scientific contribution in the

field of IP. Dr. Eslambolchi is a well known scientist recognized worldwide for his technical work on IP technologies and has a number

of innovations in various fields supporting communications and worldwide IP infrastructure, technologies and applications. He has over

1000 patents in various stages under his name – issued, pending and preparation. These have earned him the respect and admiration

of fellow scientists worldwide and have gained him visibility amongst influential marketplace ‘pundits’ who acknowledge his ability to

influence how private and public sector leaders must think if they expect to compete in a global economy. www.2020vp.com

John Fafian

VP Strategic Sourcing

Morgan Stanley

John Fafian is a Vice President in Firmwide Sourcing at Morgan Stanley. Prior to joining Morgan Stanley, John led the IT Strategic

Sourcing unit at Arrow Electronics, Inc., an $18 billion dollar distributor of electronic components and computer products. He has ex-

tensive technology and non-technology sourcing experience including infrastructure, application development, and business process

outsourcing on an onshore, near shore, and offshore basis. He is a frequent lecturer on a broad range of areas related to outsourcing.

Prior to joining Arrow, he was a sourcing executive at Credit Suisse First Boston, and Head of Software Sourcing globally at Deutsche

Bank. He holds a B.S. in Economics from the Wharton School of the University of Pennsylvania.


Tsvi Gal

World BPO/ITO Forum Vice-Chair

General Partner & CIO, Exigen Capital

Former CTO, Deutsche Bank, Investment Banking, Deutsche Bank

Tsvi Gal has over 25 years of investment and operational experience in global corporations, with a focus on financial services, media

& entertainment and information technology. Prior to joining Exigen Capital, he was the Chief Technology Officer for Deutsche Bank

Asset Management and Investment Banking. Previously he led the launch of a $750 million download and ringtone business as CIO

and Head of Business Development at Time Warner Music Group (NYSE: WMG). He played a key role in WMG’s leveraged buyout

and subsequent public offering. Tsvi also led the public offering for Memco and its $550 million acquisition by Computer Associates.

As President and Chief Operating Officer of AT&T’s ATT.COM, Tsvi tripled the group’s revenue to $390 million per year. His previous

experience includes C-level roles at Merrill Lynch, Wells Fargo, ABN AMRO Bank and Bank of America, as well as General Partner in

GBS, a $1 billion USA/Japan private equity fund. In addition, he has advised on numerous mergers and acquisitions as well as public

offerings for such companies as Skynet, Ksolo and Vizible. Currently, he is the New York Chapter President of the Society of Information

Managers (SIM), a CIO association with more than 3,500 members. He is also the author of “Distributed Computing Management” and

served on the USA technology delegation to the G7. In 2001, he received the Einstein Award from the President of Israel. Tsvi serves on

the boards of FundTech, Expand, Cardean University, Perfomania and Venotion and is an advisor to the president of Rutgers University.

Mike Giresi

CIO, Direct Brands

Former CIO, Godiva Chocolatier

Mike Giresi is the CIO of Direct Brands. Prior to this he was the CIO and SVP, IT for Godiva Chocolatier where he had global responsibil-

ity for developing, deploying and supporting technology solutions to meet the strategic and operational goals of Godiva worldwide. Mike

was also responsible for leading the business process optimization effort for Global Godiva. Prior to his appointment at Godiva, he was

a senior director, IT for Campbell Soup Company. He joined Campbell from The Estee Lauder Companies, where he served as direc-

tor, IT in the New York world headquarters. He has also held leadership positions at Carter-Wallace and several technology integrators

providing business solutions to Fortune 500 companies from 1986 to 1997. Mike earned a B.A. from Seton Hall University in 1986 and

an MBA from Saint Joseph’s University in 1994.

Anupam Govil

World BPO/ITO Forum Program Chair

President, Avasense & Partner, Avasant

Anupam Govil is a Partner with Avasant, a Sourcing Advisory firm and President of Avasense, a Sourcing Governance software com-

pany (wholly owned subsidiary of Avasant). Anupam joined Avasant after the acquisition of his previous company Global Equations, a

leading Globalization Advisory firm. At Avasant, Anupam manages the Globalization practice, providing ICT and BPO sector develop-

ment and investment promotion strategy to emerging regions. Anupam has over 20 years of experience providing sourcing and global-

ization services to enterprises, service providers and private equity funds. He has advised and assisted mid to large size firms on their

global expansion plans through a combination of strategic consulting, cross-border acquisitions and investment advisory roles. Avasant

has been consistently listed among the top BPO and Sourcing Advisory firms by the Black Book of Outsourcing and IAOP. Anupam was

recently ranked amongst Top 30 Industry Executives by Nearshore Americas. At Global Equations, Anupam built a successful track

record advising several destinations on developing infrastructure, workforce, policies, incentives and investment promotion strategies

to grow their ICT and BPO industries. He has led globalization engagements advising governmental agencies, funding institutions and

private sector firms across a broad swath of countries such as Dominican Republic, Jordan, Cyprus, Ghana, Dubai, Jamaica, Egypt,

Guatemala, Honduras, Brazil, Colombia, Barbados, Costa Rica and others. With this footprint, Global Equations rapidly grew to be-

come one of the most recognized Globalization Advisory firms and was ranked consecutively amongst the Top 10 Advisory firms by

the Black Book of Outsourcing.


Anu Gupta

VP for Process & Profit Improvement

Michaels Stores

Anu Gupta is the VP for Process & Profit Improvement at Michaels Stores Inc. – the largest Arts & Crafts Specialty Retailer in U.S. She

is responsible for driving strategic & transformational process improvement initiatives across the organizations. In just the 3 years that

she has been at Michaels, she has championed and executed a number of key initiatives across all areas of retail operations from Store

Operations to Merchandizing and Supply Chain, impacting Michael’s cash flow positively by millions of dollars. She is also the Executive

Sponsor for the Co-Sourcing relationship with TCS. Prior to joining Michaels, she was at Safeway where she was heading their Retail

Strategic Initiatives group driving a number of key initiatives across the organization. Prior to Safeway, Anu was at HCL Technologies

where she played various roles during her 14 year stint from managing Global Strategic Vertical units to corporate development and

handling Mergers & Acquisitions. Anu holds an MBA and lives in the San Francisco Bay Area in the U.S.

David Guzmán

Chief Technology Officer

Axciom

David is Chief Technology Officer at Acxiom, responsible for strategic technology direction and transformational activities. This is a

market-facing role working directly with Acxiom’s customers and partners to drive thought leadership in technology. Prior to this role,

David was SVP of Acxiom’s IT Services, with responsibility for the underlying IT infrastructure of Acxiom’s business-critical processes

and its clients’ infrastructure management and cloud computing processes. David came to Acxiom in 2008 with 30+ years of informa-

tion technology experience at several Fortune 500 companies. Prior to Acxiom, he was SVP of Technology Information Services at GSI

Commerce, an e-commerce solutions leader for the retail industry; CIO at Owens & Minor, a Fortune 500 company serving healthcare;

SVP of Development and Architecture at Office Depot and Chief Technology Officer at Kmart. He is a graduate of Yale University and

recipient of numerous technology leadership awards, including twice being named #1 on the InformationWeek 500 top innovators in

technology; top 100 IT Leaders by Computerworld; and top 100 Hispanic Executives by HITEC.

Gary Hanley

Senior Vice President

Invest Northern Ireland

Gary Hanley is the head of North American operations for Invest Northern Ireland, a branch of the U.K. government responsible for

growing the economy of Northern Ireland. Under Gary’s leadership, Northern Ireland has seen recent investments from dynamic and

fast growing North American companies including CyberSource, 3Par, ByteMobile, BTI Systems, NaviNet and the New York Stock Ex-

change (NYSE). In 2008, Gary was instrumental in the success of the historic U.S. Northern Ireland Economic Conference which took

place in Belfast. The conference, supported by the Bush administration, was attended by Fortune 500 executives to meet with senior

political figures including Gordon Brown and Brian Cowan (UK and Irish Prime Ministers). Keynote speakers included representatives

from companies such as Allstate, Citi and Bombardier who are major investors in the region. With over fifteen years experience in the

ICT industry in the U.S., Gary has held positions of leadership in software development, IT, sales and marketing for companies such as

Sun Microsystems, GTE (now Verizon) and EMC. In 2009, he was honored by Belfast Media Group’s The Irish Echo as one of its Top

40 under 40. In addition, he has been named to the Irish-American Magazine Top 100 Business Leaders as well Business and Finance

Most Influential U.S.-Irish Business Leaders in 2008. He currently serves on the Board of Directors’ of the Irish Education Foundation

and the American Ireland Fund - Dinner Committee. Gary holds a Bachelor of Business Studies from the University of Limerick as well

as a Master of Business Studies from the National University of Ireland at Galway.


John Heidelberger

VP & CIO, Individual Life and Disability

The Guardian Life Insurance Company of America

John Heidelberger is currently the VP and CIO for the Individual Risk Businesses (Life, Disability, Long Term Care) at Guardian Life

Insurance. John has over 22 years of industry experience in business operations, technology, and management consulting. Prior to

joining Guardian John held positions at Prudential Financial as well as Business Edge Solutions and American Management systems.

John holds a Masters of Science in Computer Science from Monmouth University and a B.S. in Computer Information Systems from

the University of Scranton.

Joe Held

SVP and Global CIO

Reader’s Digest Association, Inc.

Joe Held, senior vice president and global chief information officer for Reader’s Digest Association Inc., brings more than 20 years of

experience in global information technology - focusing on business reengineering; business acquisitions/divestitures; Web product and

application development; technology architecture design and infrastructure management; and technology strategy and implementa-

tion. He currently has responsibility for Reader’s Digest Association’s technology worldwide. Before joining RDA, Joe was the senior

vice president and chief information officer for Standard & Poor’s, where he developed and implemented S&P’s technology strategy

which extended S&P’s product reach to the capital and equity markets worldwide. This included bringing new credit analytics and

bond pricing products to market, delivering the next generation of Index processing platforms, and implementing the new global Rat-

ings and Equity Research workflow and analytics platforms. Prior to S&P, Joe was the executive responsible for Investment Technology

Services at Hartford Life Insurance, where he established an industry-leading technology service for the Annuity and Mutual Funds lines

of businesses. He has also held IT roles at CIGNA HealthCare and Aetna Life and Casualty. Joe Held is a Rutgers graduate and has

conducted graduate work at University of Massachusetts.

Christopher Horace

Director of Global G&A and IT Sourcing

The Coca-Cola Company

Chris Horace is the Director of Global G&A and IT Sourcing at The Coca-Cola Company. Chris is responsible for leading an organization

that develops and implements strategic procurement initiatives for use in over 100 countries for BPO & IT Outsourcings, IT Hardware

& Software, Telecom, Fleet, Benefits, Travel, Consulting, Energy and other categories. Prior to joining The Coca-Cola Company, Chris

held various positions in IT at General Electric and at EDS. Chris has 25 years of Outsourcing experience including working with Indian

offshore providers as early as 1991. He has received numerous awards for his work with Minority and Women Owned Businesses and

serves on the Board of Directors for several non-profit organizations.


Angelo Incorvaia

SVP & Head of Information Technology

Bank Leumi USA

Angelo Incorvaia serves as SVP and Head of Information Technology for Bank Leumi USA. As the Head of Information Technology,

Angelo has responsibility for IT services across all Bank Leumi USA lines of business and functions. This includes systems that support

the Bank Leumi client base as well as IT Infrastructure and Back-office Operations. Angelo joined Bank Leumi USA from the Liberty

Mutual Group where he served as the Enterprise Technology Officer responsible for Global Technology Architecture and Design. Prior

to Liberty Mutual, Angelo was the Senior Director of Core Banking Applications at Citigroup where he oversaw technology development

of new retail banking products. Also while at Citigroup, he managed the technology team for Item Processing, IT Testing and IT Quality

Assurance. During his eleven years with Citigroup, he led the system integrations for all Citibank North America mergers and acquisi-

tions. Prior to joining Citigroup, Angelo held technology positions at several major financial institutions. Angelo attended Polytechnic

Institute and completed his undergraduate work in computer science at the College of Staten Island. He holds a PMI Certification in

Project Management and is certified as a Six Sigma Black Belt.

Babu Lal Jain

Co-Founder, World BPO/ITO Forum;

Chairman, WICS

Babu Lal Jain has enjoyed an extensive career in international business, consultancy and entrepreneurship. He has run, guided and

nurtured world-class businesses. As part of his career as a business consultant, he has conducted risk management seminars for

various public sector and private sector banks and officials of the Finance Ministry of India. His reputable consultancy services in the

fashion, pharmaceutical, gem and jewelry industries have added value to clients in Europe, the United Arab Emirates and the US. Some

of the positions he currently holds in the private sector are:

• President, World BPO Forum

• Co-Chair, Entrepreneurship Committee of the Associated Chamber of Commerce and Industry of India (ASSOCHAM)

• Senior Member, Managing Committee, ASSOCHAM

• Director, Biomantra

• Member of the Advisory Board, Kins Group, New York

• CEO, Eaar Consultancy Services

In recognition of his services to business, Mr. Jain has been appointed Senior Advisor to the United Nations Office for Partnerships

(UNOP). He advises the UN on forging key partnerships and alliances with the private sector to promote the United Nations’ Millennium

Development Goals (MDGs) to which all the member countries are signatories. Mr. Jain is the only Indian Senior Advisor appointed to

achieve the MDG goals.

Robert Janssen

Managing Partner

Outsource Brazil

Robert Janssen, a dual citizen of the United States and Brazil, having lived equal amount of time in both countries and graduated from

the College of Business Administration from San Diego State University, began his career in the information technology sector in 1986.

Robert is a Senior Advisor to the Softex program since 1998. The program is designed to help Brazilian indigenous IT companies pen-

etrate different markets around the world. Currently, as one of the Senior Advisors, Robert is directly responsible for the Outsourcing

Group, providing guidance at designing and overseeing the market penetration strategies. During this period, Robert has also provided

international market entry strategy expertise and advised other country governmental agencies, such as the US DOC, from the U.S.,

Kotra and Kippa from South Korea and Enterprise Ireland. Currently, he is a managing partner in the advisory company Outsource Bra-

zil, which is focused in providing tailored intelligence for companies wanting to establish profitable business alliances and penetrate the

Brazilian market. He has extensive experience in international business, and great understanding how the cultural differences impact

the business environment and the final expected results outcome.


Dawid Jarosz

Director

Małopolska Regional Development Agency (MARR)

Dawid Jarosz is the Director of the Investment Support Department at the Małopolska Regional Development Agency (MARR). Prior

to this he was the Manager of the Business in Małopolska Centre. Dawid graduated from the Jagiellonian University in International

Relations (specialization Russian Studies) and from the Warsaw School of Economics in Marketing and Management. He gained his

first experience in international relations at the European Parliament and as a project manager at the Small and Medium Entrepreneurs

Union in Brussels, where he was among creators of the think tank “the Polish Entrepreneurship Institute”, promoting policies conducive

to the development of the SME sector. From 2006 to 2008 he worked as a project manager in Kraków Technology Park, where he

dealt with supporting foreign direct investments in the special economic zone. In 2008, he was appointed a Director at the Małopolska

Regional Development Agency in Kraków – the biggest business environment institution in the region, where he helped to establish the

Business In Małopolska Centre. The main task of the Centre is to create an integrated support system for foreign direct investments

and exporters. The Centre has become a platform enabling clients to identify investment opportunities in Poland and exploit them

effectively. In this respect, Dawid cooperates with many foreign investment funds. He has also been involved in developing regional

development strategies and drawing up reports concerning the state of the Małopolska economy. The Centre cooperates in partnership

with the highest regional authorities and the most important business organizations in the region, the country and abroad. In the period

that the Business in Małopolska Centre has been operating, the region has been ranked 2nd among the CEE regions in respect of the

best strategy for attracting FDI (the European Cities & Regions of the Future 2010/2011 fDi Intelligence/The Financial Times Group, Top

5 Eastern Regions: FDI Strategy).

Wendell Jones


CEO, SIM International

Dr. Wendell Jones is the Chief Executive of SIM International. He has more than twenty years of outsourcing and senior leadership

experience in the securities, aerospace, healthcare and computer industries. As an outsourcing customer, he led the evaluation, ne-

gotiation and management of a $3 billion IT outsourcing agreement between McDonnell Douglas and IBM. He pioneered offshore

outsourcing of applications maintenance and development in the securities industry, while Senior Vice President of Technology Ser-

vices at NASD/NASDAQ Stock Market. As an outsourcing service provider, he led global service delivery and relationship manage-

ment functions for the outsourcing business unit of Compaq Computer Corporation as a Vice President of Professional Services. Dr.

Jones is the author and co-author of a number of outsourcing articles and a book published by Prentice Hall, Outsourcing Information

Technology Systems and Services. He is frequently invited to speak at conferences about outsourcing, IT management and relation-

ship management. His education includes an MBA and Ph.D. in general management and information systems from the University of

Georgia, a bachelor’s degree from the University of Arkansas, and a post-doctoral fellowship in computer science at Cornell University.


Calestous Juma

Professor, John F. Kennedy School of Government

Harvard University

Calestous Juma is Professor of the Practice of International Development and Director of the Science, Technology, and Globalization

Project. He directs the Agricultural Innovation in Africa Project funded by the Bill and Melinda Gates Foundation and serves as Faculty

Chair of Innovation for Economic Development executive program. Juma is a former Executive Secretary of the UN Convention on

Biological Diversity and Founding Director of the African Centre for Technology Studies in Nairobi. He was Chancellor of the University

of Guyana and has been elected to several scientific academies including the Royal Society of London, the US National Academy of

Sciences, the Academy of Sciences for the Developing World, the UK Royal Academy of Engineering and the African Academy of

Sciences. He has won several international awards for his work on sustainable development. He holds a doctorate in science and

technology policy studies and has written widely on science, technology, and environment. Juma serves on the boards of several

international bodies and is editor of the International Journal of Technology and Globalisation and International Journal of Biotechnol-

ogy. His latest book, The New Harvest: Agricultural Innovation in Africa, was published by Oxford University Press in 2011. He teaches

graduate courses on “Innovation, Development and Globalization” and “Technology and Sustainability” and an undergraduate seminar

on “Biotechnology, Sustainability and Public Policy”. He is currently working on green innovation strategies for emerging nations and

resistance to new technologies.

Emmet B. Keeffe III

CEO & Co-founder

Rise

In the early 1990’s Emmet set two goals – to start a software company that would achieve $1 billion in revenue and to start a Formula

One team. Over the last 15 years Emmet has applied his philosophy of “the network is the business” to become one of the most well-

connected CEOs in the software industry. As CEO & Co-founder of iRise, Emmet has leveraged his network to close over $60 million

in investment funding and drives leadership of sales, marketing and business development at iRise. Prior to iRise, he built a top-selling

region at NetDynamics, a pioneer of the Web application server market that was later acquired by Sun Microsystems. Earlier in his

sales career, Emmet earned over 15 national sales awards, including being named “National Top Performer” by NetDynamics, Auspex

Systems, Diasonics and Minolta. Outside of his role at iRise, Emmet is passionate about automobile racing, leadership and education.

In 2008 Emmet co-founded an all American Formula One team called USF1. He is also a member of the Young President’s Organi-

zation (YPO) and a member of the Board of Trustees at The Partnership Scholars, a foundation focused on improving education for

disadvantaged students. Emmet earned a B.A. in Political Economy of Industrial Societies from the University of California at Berkeley

Zia Khan

VP, Strategy and Evaluation

Rockefeller Foundation

Dr. Zia Khan is the Vice President for Strategy and Evaluation at the Rockefeller Foundation. He oversees strategic planning for the

Foundation and its initiatives. He leads the Search function to surface and explore new areas for future work. He also leads monitor-

ing and evaluation for the Foundation to ensure impact from its work. Prior to joining the Foundation, Dr. Khan was a management

consultant and advised senior leaders on strategy and organizational performance. He is a frequent writer and speaker on strategy,

innovation, leadership, and organizational change. Dr. Khan is the co-author of Leading Outside the Lines: How to Mobilize the Informal

Organization, Energize your Team, and Get Better Results.


Kartik L. Kilachand

Co-Founder

World BPO/ITO Forum

Kartik L. Kilachand is a proven hands-on executive in building consumer franchises in both developed and developing countries. He is

the co-founder of ‘Tasty Bite’, the # 1brand of ready to eat Indian & Thai food in the US. Prior to that, Mr. Kilachand headed a joint venture

with Pepsi-Cola International to market a range of specialty products in the US by using India as a source point. Having consulted for

many MNCs in evolving their entry strategies into India (Westinghouse; Dole Food Co. & Tropicana are recent clients), he has acquired

an array of experience which provides him a unique perspective in conducting business in both markets. A seasoned global marketer, in

1982 he formed a JV with the Parle Group (India’s # 1 Soft Drink Co.) and became CEO of Parle, International. Over the next six years,

he set-up Parle’s four joint ventures in the Middle-East; three joint ventures in Africa and a manufacturing hub in the Netherlands. Mr.

Kilachand has recently exited ‘Tasty Bite’ to embark on his next entrepreneurial ventures – leveraging the ‘India Advantage’. In his new

‘avatar’, he is developing a global interface platform for enabling vendor/client interface in the BPO domain (www.worldbpoforum.com)

and the “Healthcare” sector (www.katrahealthcare.com). From 1976-1982, before joining the Parle Group, he held several manage-

ment positions with General Electric Co. at its international headquarters in New York City. An engineer by training (I.I.T., Bombay), Mr.

Kilachand holds an MS in electrical engineering from Cornell University and an MBA in international finance from U.C. Berkeley.

Gloria Starr Kins

Government Liaison

Kins Group

Gloria Starr Kins served and continues to serve as Government Liaison and special projects and on the Board of Directors for the

Infopoverty World Conference which seeks the full implementation of the Lisbon and Millennium Development Goals. Gloria is Editor-

in-Chief and Publisher of Society & Diplomatic Review (SDR), a United Nations accredited publication that serves as a directory of

Ambassadors, UN Secretariat, and the Consular Corps. SDR covers diplomatic events. In addition, she has been long-time editor and

contributor to Irish Connections magazine, Irish Examiner newspaper, the Greek Hellenic News of America newspaper, and the Jewish

Post newspaper. You will often find her work on various websites such as the German Mission to the UN website and the UN Office

for Partnerships website. In the past, she has held several high-rank journalistic positions. She was a Senior Editor of the Diplomatic

World Bulletin and Society Editor of Tatler Magazine of London for the United States and Latin America. She represented WOR Radio

and Television as head of their United Nations Operations, and later headed Curtis Publishing as Managing Editor for New York. She

was an Associate Producer of NBC’s “Open Mind.” The Kins Group of which she is President provides executive intelligence and global

consulting and public relations. The company’s elite relationships, which have been built over years from results-driven policy, spans

all four corners of the globe.


Harvey Koeppel


Executive Director, Center for CIO Leadership

Harvey Koeppel is Executive Director of the Center for CIO Leadership. In this capacity, Harvey sets the Center’s strategy and directs

internal and external operations. He also serves as Chairman of the Center’s Advisory Committee. From May 2004 through June 2007,

Harvey served as the CIO and SVP of Citigroup’s Global Consumer Group (GCG). In that role, Harvey set the strategic direction for the

GCG’s operations and technology and actively supported the development and growth of the operations and technology community

across all GCG lines of business globally. Harvey served as the Chairperson of the Offshore Program Office Steering Committee and

provided strategic input to GCG’s offshore and outsourcing practices. He additionally provided executive oversight to the Information

Security and Data Protection programs for the Group. Prior to taking on the CIO role, Harvey provided consulting services to CitiFi-

nancial, Citibank and other Citi affiliates from 1986 to 2004. He was heavily involved in supporting the planning and integration of many

of Citi’s major acquisitions, including Travelers Insurance, Associates First Capital, European American Bank and Golden State Bank.

Harvey has a distinguished record of IT innovation in the financial services industry. He designed the first graphical user interface for the

NASDAQ trader workstation. He was the architect and designer of FxNet, a software program that revolutionized the way large financial

institutions manage settlement risk within FX portfolios. He was also a primary contributor to the development of the Maestro platform

at CitiFinancial, the online interface between customers, the sales force and the back office, which fundamentally changed the loan

sales and approval process and significantly streamlined branch workflow. Harvey is the named inventor on the Citibank patent of the

“Recommendation Engine”, a software component that advises sales and service staff about products and services to discuss with

clients based upon their financial goals and objectives.

Srini Krishnamurthy

VP, Business Optimization, Kronos, Inc.

Former Head of Sourcing, MassMutual

Srini Krishnamurthy is the VP of Business Operations at Kronos, Inc. Prior to this, he headed the Enterprise Sourcing function at Mass-

Mutual where he was responsible for domestic and global sourcing efforts across the enterprise. Prior to joining MassMutual, Srini built

and led the enterprise sourcing program at the Hartford Financial Services Group, where he managed ITO and BPO initiatives across

the company. Srini had previously managed vendors for Capital One’s offshore customer service program and led the sourcing efforts

for Capital One’s IT initiatives. Prior to joining Capital One, Srini worked with Bain and company as a member of teams advising clients

on profit improvement, organization redesign and market entry strategies. Srini also has significant sales and marketing experience in

Asia (India, Singapore and Japan) and Africa. Srini has a MBA from the Harvard Business School in General Management and a Mas-

ters in Economics from the Delhi School of Economics.

Daniel Kuperstein

Executive Vice President for Business Development

Globant (Argentina)

Daniel Kuperstein has over 20 years of international business development, marketing and management experience in the IT industry.

Currently he is Globants Executive Vice President for Business Development. In this role, Daniel is responsible for Globant`s overall

North American east coast sales and business development initiatives. Prior to Globant, he held various senior roles at EMC Corpora-

tion spanning over 10 years. His last position at EMC was Senior Director of Globalization Services where he developed and managed

the corporation’s enterprise globalization and outsourcing efforts. Daniel began his career at EMC in 1995 as a sales manager in EMCs

Boston office. Formerly, he was Managing Editor of Soft-Letter, a newsletter focusing on business issues and trends in personal com-

puter software publishing. At Soft-Letter, he also managed and deployed various first-generation e-business websites. He began his

career at McGraw-Hill as an economic analyst and reporter for various publications. He holds a B.A. from Syracuse University’s Max-

well School of Citizenship and Public Affairs and an MBA in International Management and Marketing from Suffolk University.


Jerry Luftman

Executive Director & Distinguished Professor

Stevens Institute of Technology

Dr. Luftman is the Executive Director of Graduate Information Systems Programs, and Distinguished Professor at Stevens Institute of

Technology, Hoboken New Jersey. His career includes strategic positions in management (Information Technology, including being a

CIO, and consultant), management consulting, and Information Systems and executive education. After a notable 22 year career with

IBM, and over 15 years at Stevens, Dr. Luftman’s experience combines the strengths of practitioner, consultant, and academic. His

framework for assessing IT-business alignment maturity is considered key in helping companies around the world understand, define,

and scope an appropriate strategic planning direction that leverages Information Technology. Dr. Luftman is the founder and leader of

Stevens graduate IS Programs; one of the largest in the world. He created and teaches a popular end-of Masters course on managing

the IT resource, which explores how to be a successful IT executive. Dr. Luftman’s newest book (one of thirteen) “Managing Information

Technology Resources”, has surpassed his initial best seller “Competing in the Information Age” which is still selling strong around the

globe. His active membership in SIM includes being the VP of Academic Affairs for the SIM Executive Board. His advice is frequently

requested as an executive mentor.

J.C. Luther

Former Deputy Governor

Reserve Bank of India RBI

Jagdish Chandra Luther has a First-Class-First Masters of Art Degree in Economics as well as a Law Degree. He is a former senior

Civil servant in the Government of India, who has held, with distinction, senior positions in diverse Ministries in the Central Government.

These positions included Director-General (Income Tax & Audit), Deputy Financial Adviser, Ministry of Finance; Director, Administrative

Reforms Commission and Director, Ministry of Steel & Heavy Engineering. Later, his selection as Deputy Governor, Reserve Bank of

India in 1975, came in the wake of his outstanding track record in economic and financial administration. While in Reserve Bank, he

served as Chairman of the Productivity, Efficiency & Profitability Committee for the Banking Sector. Throughout his career, he was en-

trusted with important responsibilities to interact with diverse institutions at government and senior corporate levels in various countries,

including USA, U.K., Europe, Middle East, Far East and Australia. After retirement from Civil Service, J.C. actively and directly helped

establish a super-specialty hospital in the private sector, which was inaugurated by the Prime Minister of India in March 1987. He also

initiated the Consultancy & Franchise Agreement with Carlson Hospitality Worldwide for the flagship Radisson Hotel in Delhi and, for

over a decade, held the position of Corporate Financial Director Currently, J.C. is working as a Consultant in Finance & Management

and has been entrusted with the responsibilities of Consulting Chairman, EAAR Consultancy Services and Vice Chairman for coordinat-

ing, inter alia, the activities of the World BPO Forum in USA and India.


John M. Lutz

General Manager, Global Process Services

IBM

As General Manager of IBM’s Global Process Services, John leads IBM’s process outsourcing business. He and his teams serve cli-

ents around the world with leadership capabilities in Human Resources, Finance and Administration, Supply Chain Management, and

Customer Relationship Management. Through these services, IBM combines deep industry knowledge, process know-how, and lead-

ing technology to improve the efficiency and effectiveness in both industry-specific and horizontal domains. IBM’s solutions approach

drives a balanced approach between top-line growth and bottom-line savings by employing rigorous yet flexible methodologies and

toolsets deployed across a global delivery network. Prior to this role, John was General Manager of IBM’s Global Financial Services or-

ganization, responsible for IBM’s overall relationship with major financial services firms around the globe. John and his team help finan-

cial services clients transform their businesses to respond to the swiftly changing array of business conditions, regulatory requirements,

and other challenges they face today. John’s experience in financial services spans a wide range of assignments, including service as

IBM’s Managing Director for JPMorganChase, responsible for IBM’s overall business relationship with this client. Other experiences at

IBM include roles as Vice President of Global Sales for On Demand Business, Executive Assistant to IBM’s Chairman and CEO, Louis

V Gerstner, Jr., and Vice President for Insurance in Europe, Middle East, and Africa, and a variety of sales roles in the Midwest of the

United States. John’s first experience at IBM dates to the early 1980s as a summer intern at the T.J. Watson Research Center where he

worked on natural language translation algorithms. John earned an A.B., magna cum laude, from Harvard College and is a graduate of

St. Joseph High School in Ironton, Ohio. He serves on the advisory board of the Center for Talented Youth at Johns Hopkins University

and resides with his wife and three children in Ridgefield, Connecticut.

Valentin Makarov

President

RUSSOFT Association

Valentin Makarov graduated from Leningrad Aircraft Instrumentation Institute (now State University of Space Instruments, St.-Peters-

burg) and successfully attended Manchester Business School and Diplomatic Academy of Russia. Until 2000, he devoted his life and

energy to extending economic and cultural ties of St. Petersburg and Russia within the country and overseas, while working in the Per-

manent Delegation of Russian Federation to UNESCO, executive director of the “Association of Free Economic zones of St.-Petersburg”

and deputy chairman of the Committee of External Relations of Administration of St.-Petersburg. In 1999 he was elected the president

of the “St Petersburg Consortium “Fort Ross” IT services”, then after amalgamation with the National Software Development Associa-

tion he became president of the united “RUSSOFT Association” in 2004, which became the unique voice of the software development

industry in Russia. Valentin got significant experience of lobbying interests of the industry in the State, of conducting Nation-wide market

studies and organizing marketing activities in Russia and abroad (Russian IT-Seasons, Road-shows, ROSS Forum, etc.). He was also

representing APKIT (Russian IT and Computer Association) in WITSA in 2002-2007.

Jonathan Miller

VP & CTO, Information & Media

The McGraw-Hill Companies

Jonathan Miller is a business-technology executive and entrepreneur with over 20 years in information technology. In the early 1990s,

he helped create Advanced Network & Services, the major national Internet Service Provider start-up that pioneered the commercial-

ization and privatization of the Internet. In 1995, he cofounded iClick, the first developer of Web-based self-service applications for

Human Resources, at which he built and managed the firm’s software development and technology operations. In 2000, iClick merged

with ProAct Technologies, where he served as Executive Vice President and CTO. Since 2006, he has been with The McGraw-Hill

Companies where he has served as CTO for Standard & Poor’s Equity Research Services unit and is currently VP & CTO of McGraw-

Hill’s Information & Media segment. Miller holds an M.S. degree in Electrical Engineering from Columbia University and a B.A. degree

in Physics from Hamilton College.


Maggie Miller

Former CIO

Warner Music Group

Maggie Miller is the former SVP and CIO for Warner Music Group where she was responsible for the company’s global Information

Technology (IT) function. Her focus was on ensuring Warner’s IT systems and business processes were optimized for the digital era

including maximizing opportunities presented by new technology and company initiatives. In addition to developing online and mobile

technology infrastructure and capabilities, she oversaw the expansion of WMG’s numerous Web assets and eCommerce sites. An

executive with over 30 years of experience, Maggie has worked in a number of industries, including travel, commercial insurance, tech-

nology and supermarket retailing. Prior to joining WMG, she was the CIO at J.Sainsbury’s, one of Europe’s largest food retailers with

more than 700 stores and revenue of more than $20 billion. Previously, she was VP and CIO for Dell Europe/Middle East/Asia (EMEA)

where she spearheaded the direction of IT and IT resources across the region. And prior to this she was Group IS Director for First

Choice Holidays PLC, one of Europe’s largest holiday companies. Before joining First Choice Holidays, she spent eight years working

in the finance sector and nine years at Unilever. Currently, Maggie is a mentor for Columbia University’s executive MSc in technology

management program, a member of the Steering Board of the British Computer Society’s IT program, which works to develop and

deliver professionalism in the IT industry and of the International Advisory Board of the Open University Business School. She received

her MBA from the Open University Business School.

Bill Mitchell

Director, Global Platform Services, Deutsche Bank

Former CIO, Warner Music International

Bill Mitchell is an accomplished I.T. executive with over twenty-five years experience gained in a variety of industries (financial services,

media, automotive, engineering, oil & gas) spanning CIO roles, strategic planning, portfolio management, eBusiness and global pro-

gram management. Bill is currently Director for Platform Services at Deutsche Bank with responsibility for Global Program Management

and specific delivery responsibility for external Cloud solutions for the bank. During his tenure at Deutsche Bank, Bill led his team to

Water’s AFTA (American Financial Technology Award) for global deployment in 2009. He has also held positions as CIO for Warner

Music International, Director e-Business for General Motors International and CIO for Aker Kvaerner Engineering. Bill also served on

the Society for Information Management (SIM) New York board for three years, growing their CIO membership to a record 200+ level.

Donald Mones

VP, Outsourcing, Planning & Strategy

The McGraw-Hill Companies

Donald Mones is the VP ofOutsourcing, Planning & Strategy for the The McGraw-Hill Companies. He works directly with business

segments; S&P, McGraw-Hill Financial, Information and Media, McGraw-Hill Education and Corporate to fully utilize and leverage new

and existing outsourcing relationships, projects and engagement (onshore, near shore and offshore). His responsibilities include: de-

veloping outsourcing strategy – what to outsource, where to outsource, when to outsource IT related functions; managing the relation-

ships with vendors for offshore projects – Wipro, TCS, Cognizant, NESS; managing temp labor/contingent staffing across the entire

company; conducting project reviews and satisfaction surveys to monitor and improve delivery; conducting IT security reviews for all

outsourced vendors; traveling to key Offshore development centers in India (Chennai, Kolkata, Pune); conducting monthly outsourcing

mentoring and training sessions with McGraw-Hill employees; and overseeing vendors by negotiating RFP and Statement of work with

outsourced vendors and conducting SOX compliance review of outsourced projects.


Karen Morris

Former Chief Innovation Officer

AIU Holdings

As the former Chief Innovation Officer for AIU Holdings, Karen Morris specialized in innovation strategy and execution in order to identify

new growth platforms with special emphasis on speed to market, disruptive innovation and embedding innovation as a broad orga-

nizational capability. Karen is deeply involved in analyzing and interpreting the implications of globalization for 21st Century leaders,

in particular, the ever-flattening and hyper-connected nature of global economies, the globalization of human capital, and ethics and

sustainability across international value-chains. In her private capacity, Karen is writing a book on the challenges legacy organizational

and management models face in adapting to the challenges of exponential change. An English barrister, Karen began her legal career

with the international law firm, Morgan Lewis & Bockius. She then became General Counsel for a leading global FMCG company, Scott

Paper Company which later merged with Kimberly Clark. Karen is a member-elect of the International Association of Defense Counsel

and of The European Corporate Governance Institute. She is a nominated Guardian Leader of the diversity-focused leadership network,

The Global Athenaeum and of the executive women’s network Guru Nation. She serves on the Advisory Board of The Howe School of

Business at The Stevens Institute of Technology and teaches Strategic Innovation at The Graduate School of Business Administration

at Fordham University. Karen is co-founder and director of The Global Sourcing Council, a not-for-profit committed to economic, social

and sustainable best practice in global sourcing. She also serves on the advisory boards of several for-profit organizations focusing on

sustainable yet scalable new technologies and services. Karen is among the roster of innovation leaders of The ILO Institute (The Insti-

tute for Innovation in Large Organizations) and she holds graduate and post-graduate qualifications in English, French and Law obtained

in Scotland (The University of Edinburgh); in England, (The City University, London; The University of London QMW and The Inns of

Court School of Law); in France (The University of Lyons II) , and as visiting scholar in the United States (The University of Pennsylvania).

She is a frequent speaker on innovation, sustainability, ethics and leadership.

Ganesh Natarajan

Vice Chairman and CEO, Zensar Technologies

Chairman, National Committee, CII

Member, Chairmen’s Council, NASSCOM

Dr. Ganesh Natarajan is Vice Chairman & CEO of Zensar Technologies, a global firm that transforms Technology and Processes for For-

tune 500 companies. He is also President of the IT Sector and a member of the Management Board of the 3.25 billion USD RPG Group.

He is the current Chairman of CII’s National Committee, Co-Chair of the CII’s National Knowledge Council which sets the agenda for the

growth of all knowledge sectors in India and global collaborations and a member of the Chairmen’s Council of NASSCOM. A Gold med-

alist in Mechanical Engineering and Industrial Engineering, Ganesh a doctoral degree in Knowledge Management from IIT Bombay. He

is the author of four McGraw Hill publications on Business Process reengineering and Knowledge Management and a regular columnist

in India’s leading business and technology magazines. He serves on the Board of Global Talent Track, Asia’s pioneering venture in

Technology enabled Skills development and is a member of the Board of Governors of NITIE Mumbai. Ganesh was named ‘CEO of the

Year’ by the Asia Pacific HR Conference in 1999 and received the Wisitex Foundation’s ‘CEO of the Decade–Knowledge Award’ from

India’s Minister for Information Technology in 2000. In July 2005, he received the Asia HRD Congress Award for Contributions to the

Organisation through HR. Ganesh was recognized by Ernst & Young in 2005 Award for exceptional entrepreneurship and in November

2010, awarded the ‘Outstanding Entrepreneurship Award 2010’ by Enterprise Asia. In CII I am the Co-Chair of the National Knowledge

Council which sets the agenda for the growth of all knowledge sectors in India and global collaborations.


Jim Noble

World BPO/ITO Forum Chair

SVP, Talisman Energy

Former VP, Strategy & Operational Excellence, BP

Former President, SIM

Jim Noble heads the global IT function for Talisman Energy, a major international oil & gas company. Previously, Jim was responsible for

IT Strategy & Process Re-Engineering for BP’s global IT organization. Prior to that he was responsible for the strategy and transforma-

tion of global Technology & Operations for Merrill Lynch. Previously, Jim was CIO of the Fortune 15 company, Altria Group Inc. and also

President of their shared services organization. Earlier in his career, Jim had been SVP and CIO at AOL Time Warner; Chief Technology

Strategy Officer at General Motors Corp.; CIO of General Motors International; and leader of the worldwide IT consulting practice at

Cap Gemini. Jim is past President of the Society for Information Management. In 2007, Jim was voted as #7 in the annual table of the

most influential IT executives in the USA.

John O’Brien

Executive Director

Morgan Stanley

John O’Brien is an Executive Director responsible for the Resource Management Group, a part of Global IT Resourcing, in the Technol-

ogy and Data Division at Morgan Stanley. The Resource Management Group provides access to a global source of contingent labor,

guidance on labor engagement models, offshore development center management, governance, and vendor relationship management.

Prior to working at Morgan Stanley, John had Service Delivery/Development responsibilities at Keane Consulting, Deutsche Bank, and

Merrill Lynch. John holds a B.S. degree in Management from the College of New Jersey, and an MBA from Rutgers University.

Raj Patil

Executive Vice President & Head, HP

MphasiS

Raj Patil heads the HP Channel business at MphasiS. This business unit is focused on growing HP’s global services footprint. In this

role, Raj focuses on strengthening MphasiS-HP partnership by growing the existing global footprint with HP Enterprise Services, as

well as establish new joint go-to- market relationships with other business units of HP. In his previous role at MphasiS, Raj led the BPO

division of MphasiS with global responsibility for all aspects of this business and the sales and client services for Applications and

Infrastructure Services in the Americas region. Raj has played several key roles during his tenure at MphasiS/EDS/HP since 2004. His

operational responsibilities included leading the North America region, global responsibility for all revenues as Chief Sales Officer across

all service lines and Head of Marketing. With about 22 years of experience in the Information Technology Solutions and Outsourcing

space, Raj has a unique mix of experience and knowledge in a wide range of industries, operating across multiple geographies both

in entrepreneurial and large global organizations. A major part of his work experience has been across Financial Services and Health-

care industries in the United States. His career started with Infinity Financial Software, Inc., a software company focused on Mortgage

Lending solutions. He then co-founded Health+Cast, a company developing leading edge integration platform for healthcare provider

networks and then MindCrossing, a Silicon Valley startup in the Knowledge Exchange space. Subsequent to this, he moved to India to

head Max Ateev, an IT services and technology subsidiary of Max India. Raj received his BS in Computer Science from Mysore Univer-

sity, India, MS in Computer Science from Villanova University, Pennsylvania, and an MBA from The University of Chicago.


Len Peters

CIO

Columbia Business School

Len Peters is currently the Associate Dean and CIO at Columbia Business School. In his role he is responsible for advancing all tech-

nology at the school. This includes research, teaching, learning, community, a live media production studio and all IT functions. While

at Columbia the school has launched a new Web 2.0 rebranded website http://www.gsb.columbia.edu, a sophisticated research grid,

a new learning management platform, a social networking application and a full ITIL implementation. Len is a graduate of Columbia

Business School’s Senior Executive Program (CSEP) and holds a B.A. from Molloy College in business management. Len is currently

in graduate studies at Columbia writing his thesis on Cloud Computing. He began his career at Merrill Lynch and has worked at GE as

CTO a Berkshire Hathaway company as CIO and was the SVP and CIO at Trilegiant a Cendant company.

Sasi Pillay

CIO

NASA Glenn Research Center

Dr. Sasi Pillay serves as the Chief Information Officer at the NASA Glenn Research Center at Lewis Field. He is responsible for advo-

cating, managing, and implementing Information Technology (IT) investments and infrastructure for NASA Glenn. In this regard, Dr.

Pillay has a broad scope of responsibility including managing administrative telecommunications, desktop computing, several key

administrative applications, data acquisitions systems, scientific applications, computer graphics and visualization, computer model-

ing and simulation, and high-end computing and networking. Under his leadership, NASA Glenn serves as the lead for NASA for the

development of Agency-wide standards and architecture for desktop systems and servers with a focus on security, interoperability,

and collaboration. He also serves on the Center’s Strategic Management Team and the Program Management Council. Recently he

led a team composed of NASA Glenn employees and the Greater Cleveland Community to prepare and submit a proposal to build the

NASA Shared Services Center in Northeast Ohio. Dr. Pillay is the recipient of NASA’s Exceptional Service Medal and the Outstanding

Leadership Medal. He is also the recipient of the Presidential Rank Award recognizing him as a Meritorious Executive in the U.S. fed-

eral government. Dr. Pillay received his B.S. in Mechanical Engineering from Pennsylvania State University, M.S. and Ph.D. degrees in

Computer Engineering from Case Western Reserve University. He also has a Master’s degree in Management of Technology from the

Sloan School of Management at the Massachusetts Institute of Technology.

Sushman Rajagopalan

Head – Global Strategy & Business Process Services

L&T Infotech

Sushma Rajagopalan is a global business leader with more than 20 years of experience in IT services, outsourcing and technology

business. Her career has been an eclectic mix of corporate and entrepreneurial ventures. She re-entered the IT industry as a Chief

Strategy Officer after spending 5 years in building her own growth consulting and M&A advisory firm. In her current capacity as the

Head of Global Strategy and Business Process Services at L&T Infotech, Sushma is responsible for positioning the company for con-

tinued growth and the associated strategic initiatives including M&A and Sales & Marketing Operations. Prior to joining L&T Infotech,

she was the Chief Strategy Officer of Zensar Technologies and the CEO of Zensar ThoughtDigital, a subsidiary of Zensar in New York.

Her other past positions include Co-founder and General Partner of Threshold Partners; CEO of Carnegie Speech, a spin-off from

Carnegie Mellon University; Head of Global consulting and training at RedHat; President of Planning Technologies (an infrastructure

services firm); a Senior Management Executive and Officer of iGate; and a variety of senior management positions in Citibank India and

CMC. Sushma holds an M.A. in Personnel Management from the Tata Institute of Social Sciences in India and an MBA from Carnegie

Mellon University with a focus in entrepreneurship and strategy. She is also a Certified M&A Advisor. She has taught business courses

at Penn State University. Sushma has been living in the United States for over 17 years (currently in Devon, Pennsylvania – a suburb of

Philadelphia) and is in Mumbai, India, every other month. Sushma is passionate about promoting entrepreneurship and is a co-founder

of America’s first minority angel investor network.


Myklos Rambus

CEO, Wealth-X

Former CIO, Forbes

Mykolas Rambus is CEO of Wealth-X. Prior to this he was the former Head of Information Technology at Forbes Media where he was

devoted to strategic initiatives critical to business growth and oversight of the company’s technical strategy and operations. Before

joining Forbes, Mykolas was a Partner with KAHLEPartners, the Washington, DC-based CIO advisory firm, where he directed sales and

business development activities. In addition, he has held positions as CIO for W.P. Carey, a public Real Estate Investment Trust, CEO

of LOBBY7, a venture capital-backed telecommunications software company, and in 2006 earned a CIO Decisions Midmarket Leader-

ship Award. Mykolas is a frequent commentator on executive issues, and has been quoted in The New York Times, CIO Magazine, and

InformationWeek. He is a regular keynote speaker and guest lecturer, having been fortunate to receive invitations from institutions such

as the Harvard Business School, the New York Department of Education, CXO Media Conferences, and Charles River Ventures. He is

also a contributor to Greg Smith’s 2006 book, ‘Straight to the Top, becoming a World-Class CIO’. Mykolas studied at the Massachu-

setts Institute of Technology where he concentrated in Operations Research and Information Technology, and is an active member of

the venture capital and start-up communities.

Eric Ranta

National VP, Value Engineering

SAP North America

Eric Ranta is the head of Value Engineering for SAP North America. The Value Engineering team supports customers throughout the

entire value lifecycle; from developing business cases for IT-enabled business transformation to benefit realization during implemen-

tations. Value Engineering also documents and showcases success stories of companies that create significant value in business

process transformation. In collaboration with customers, the Value Engineering team has delivered over 2,500 business cases, IT

strategic roadmaps and benchmark reports for all industries and customer sizes. Eric joined SAP Value Engineering team in April 2004

to lead the Telecommunications practice team and has served various executive roles; most recently was the Vice President of Value

Engineering & Customer Value Network. Prior to joining SAP, Eric worked in the software and strategy consulting industries, including

various management roles at Siebel Systems and consulting roles at Ernst & Young and Accenture. Eric holds a Masters of Business

Administration from the Kellogg School of Management at Northwestern University and completed his undergraduate studies at the

University of Colorado at Boulder.

Soumitra Rathod

VP, World Wide IT Sourcing

The McGraw Hill Companies

Soumitra Rathod leads the IT Outsourcing initiative of The McGraw-Hill Companies, by defining a structured strategy for the organiza-

tion, in a multi-sourced IT environment. Since 2004 Soumitra has helped the corporation in evaluating and determining the most cost-

effective and efficient means of sourcing, acquiring and delivering IT services. Prior to joining The McGraw-Hill Companies, he worked

with Tier 1 and mid-tier IT organizations providing products and services using global delivery models. Soumitra has been in the IT

industry for 20 years, and holds an undergraduate degree in accounting, and an MBA, both from the University of Bombay.


D.S. Rawat

Secretary General

ASSOCHAM

D.S. Rawat, Secretary General, (CEO), Associated Chambers of Commerce and Industry of India, began his career in the regional apex

chamber - PHDCCI. His sincerity, commitment and zeal towards his professional assignment soon made him one of the key pillars of

the institution which he served for nearly two and a half decade. In this assignment he was deeply involved with policy matters impacting

manufacturing and exports. He is nationally acclaimed for his irreplaceable contribution in reviving the Associated Chambers of Com-

merce and Industry of India (ASSOCHAM) - the oldest national apex chamber of commerce in the Country. He has also received many

awards and appreciation for his excellence and professionalism.

Oscar Sanez

CEO

Business Processing Association of the Philippines (BPA/P)

Oscar R. Sanez is the Chief Executive Officer of the Business Processing Association of the Philippines or BPA/P, the umbrella orga-

nization for the information technology-business process outsourcing (IT-BPO) industry in the Philippines. His main responsibility is to

lead the creation and the execution of the strategic plan of to meet the industry’s growth targets. He returned to his country in November

2005 after completing a 29-year career at multinational firm Procter & Gamble Co., where he held various senior management assign-

ments in the Philippines and abroad. His most recent posting was in Sydney where he was Country General Manager and Managing

Director of Procter & Gamble for both Australia and New Zealand. He served as President of the American Chamber of Commerce in

Australia or 3 years. Prior to that, he also held various positions in the Customer Development function of Procter & Gamble’s operations

in Singapore, Japan and the United States. He holds a Business Administration degree from the University of the Philippines.

Sumeet Sanghani

SVP, Supply Chain Management & Director of Global Outsourcing

SunTrust Banks, Inc.

Sumeet Sanghani joined SunTrust in January 2008 and is the head of Global Outsourcing for the bank. In this role, Sumeet is respon-

sible for enhancing returns to the bank from effective outsourcing initiatives, across lines of business and functions. The Global Out-

sourcing group is responsible for establishing and executing on the bank’s outsourcing strategy, identifying opportunities to improve

business performance, build necessary capabilities and aid in structural change through outsourcing. In addition, the group is also

responsible well as ensuring the effective transition, execution and sustainable performance improvement of the bank’s outsourced

portfolios. His career spans an array of functional responsibilities including strategic planning, service operations improvement, technol-

ogy planning and integration, business transformation and restructuring, including outsourcing and shared services. Prior to his current

role as Director of Global Outsourcing for SunTrust Banks in Atlanta, he was an Associate Principal at McKinsey & Company and a

leader in their Service Operations practice. Sumeet has a M.S. in Industrial and Systems Engineering from Virginia Tech, and a B.S. in

Electrical Engineering from Bangalore University (India). He has actively served civic and charitable organizations such as Literacy Ac-

tion Inc (board member), Central Atlanta Progress--Downtown Improvement District, C5, and the March of Dimes. He is an avid writer

of essays on politics and society, and enjoys golf, Indian cooking and international travel.


D.K. Sareen

Executive Director

ESC

Export Promotion Council (EC) India’s premier trade promotion organization under Ministry of Communications and Information Tech-

nology, Government of India, facilitates India’s electronics and information technology exports to global markets. As a link between the

Government and member exporter, ESC provides a platform for interaction on policy issues. It has around 2300 member companies

engaged in export of Electronics Hardware, Information Technology, IT Enabled Services, Telecom Hardware and Software, Consumer

Electronics, etc. ESC has successfully steered the direction of India’s Electronics and Software Exports to achieve export volumes of

over US $25 billion to over 200 countries across the world. ESC’s members together contribute around 16 percent to national export

earnings.

Doug Sawers

Managing Director

Ceridian UK (Scotland)

Doug Sawers oversees Ceridian’s business in the UK and leads the senior leadership team. He is responsible for ensuring that the

company’s refreshed vision and mission builds on previous growth and places Ceridian firmly at the heart of HR agendas around the

UK. Doug is particularly keen to ensure that all Ceridian colleagues keep service standards at clear industry-leading levels, and that the

company continues to innovate, thereby truly adding value to HR. Doug holds B.Acc. and C.A. qualifications, and hails from Glasgow.

Having joined Ceridian in 2005, Doug’s career history includes the roles: Group MD Operations at Lastminute.com, Deputy CEO at

Holiday Autos, and MD of Budget in the UK. He describes himself as an “escaped financial director who enjoys discussing how the

human capital asset has a greater value than the net book version.”

Ralph Schonenbach

CEO, Trestle Group

Board Member, Trestle Group Foundation

Ralph Schonenbach has over 15 years of consulting experience. Beginning his career with Andersen, based in New York, he was

engaged in cost optimization and system implementation projects. As a manager, he built a consulting practice within Ernst & Young,

Germany, to focus on cost reduction within the banking industry. With Trestle Group, Ralph has provided expertise across several in-

dustries, including banking, oil & gas and telecommunications. He has developed expertise in three areas: cost optimization, outsourc-

ing and process re-engineering. Ralph has spoken at conferences around the world on these themes and has authored a variety of

publications. He is also passionately involved in Trestle Group Foundation¹s endeavors to support women entrepreneurs in emerging

markets.


Pamela Stenson

SVP & General Manager

CIO Executive Council

Pam Stenson is SVP & General Manager of the CIO Executive Council, charged with growing the Council community adding the

senior-most IT leaders across the world for the purpose of harnessing their thought leadership to evolve the IT profession. Pam man-

ages the Council team to ensure world class service delivery, sets the strategic direction of the organization, and works intimately with

the Council’s member leadership and board of advisors. Pam has over 20 years experience in IT and has been a valuable part of the

Council team since February of 2007. Since being named the general manager in February of 2009, she has also aligned her personal

passions as the chair of the Council’s Youth in IT and Executive Women in IT member working groups. Before joining the Council team,

Pam spent 14 years at MCI beginning in the late 1980s, earning a reputation as a passionate, high energy leader. During the early days

of Qwest Communications, Pam was asked to start up the Northeast Global Accounts Division where she spent five very successful

years before returning to the new, emerging MCI as vice president of northeast sales and service. Pam led the organization to an all-time

revenue high, managing her team from bankruptcy through to MCI’s sale to Verizon.

Attila Suhajda

President

Hungarian Services and Outsourcing Association

Attila Suhajda completed his studies at the Faculty of Economic Manager at the Manager Training Institute of the Budapest University

of Economics. He has worked in the Ministry of Culture and Education as an IT advisor of the cultural field. He was also involved in

developing the Hungarian IT Strategy Plan. He was a consultant at Deloitte & Touche, then project manager at IBM Hungary; where he

headed the e-business division. As of 2002, he serves as Deputy Under-secretary of the Ministry of Informatics and Communications

responsible for Information Society Development Programs. He was awarded with Neumann prize, the highest Government recogni-

tion in the field of Informatics and Telecommunications. Since 2003 he was nominated as Ministerial Commissioner. In this position, he

established the Hungarian Technology Center in the USA and was its Managing Director until 2004. In 2004, he returned to IBM and was

appointed to Governmental Programs Executive. In 2005, he established the Hungarian Services and Outsourcing Association (HOA)

and was elected to president of HOA twice. He is a Curator of the Foundation of Services Sciences Center of Excellence.

Dr. Lawrence Summers

Director, White House National Economic Council for President Barack Obama, 2009-2010

President, Harvard University, 2001-2006

Secretary of the Treasury, 1999-2001


Dr. Lawrence Summers is one of the most distinguished voices in America today on the global economy and the role of the United

States in the world. He has served as Director of the National Economic Council for President Obama, President of Harvard University,

Secretary of the Treasury of the United States, and Chief Economist of the World Bank. His tenure as Treasury Secretary coincided with

the longest period of sustained economic growth in U.S. history, and made him an expert on domestic economics and a leading au-

thority on international finance. As Director of the White House National Economic Council, Dr. Summers emerged as the key economic

decision-maker in the Obama administration. He served as an architect of the Recovery Act and other job creation measures and the

Financial Stability Program. As co-chair of the President’s Auto Task Force, he led the restructuring of the U.S. automobile industry.

On Dr. Summers’ service, President Obama said, “I will always be grateful that at a time of great peril for our country, a man of Larry’s

brilliance, experience and judgment was willing to answer the call and lead our economic team”.


.

Amanda Sweeney

Director of IT Global Services

PETCO Animal Supplies, Inc.

Amanda Sweeney has a robust background in retail with diverse experience within supply chain management disciplines across

numerous industries. She manages a team of specialists focused on delivering return on investment for both capital and operating ex-

pense information technology initiatives in a highly matrix environment. She works directly with the CIO on initiatives to enhance contract

management oversight, use of modern procurement practices, workforce re-deployment and augmentation. Current projects include

sourcing across IT service towers while simultaneously assisting the organization with large transformational projects related to core

supply chain systems selection, integration and implementation. Prior to PETCO, Amanda worked in the consumer direct segment at

Gateway Computers.

George Tackach

Senior Partner

McCarthy Tétrault LLP

George S. Takach is a senior partner at Mc-Carthy Tetrault LLP and Industry Group Leader of the Technology Group. He brings value

to clients in tech company M&A deals, tech licensing/outsourcing and offshoring transactions and e-commerce activities. McCarthy

Tétrault is Canada’s pre-eminent firm for technology law. Since its inception in 1997, the Canadian Legal Lexpert Directory has found

McCarthy Tétrault to have the strongest computer and information technology law practice in Canada. George is the author of four

books: Computer Law, second edition; The Software Business, second edition; Contracting for Computers, fourth edition; and Infor-

mation Technology Agreements, 2010 (www.needtoknowpress.ca). Since 1990, he has been an Adjunct Professor at Osgoode Hall

Law School, York University, where he teaches a course in Computer Law. George is in demand as a speaker to legal and technology

industry audiences and a regular writer on legal technology topics. George received his B.A. and his JD (Dean’s Honour List) from the

University of Toronto. He also has his MA in international relations from the Norman Paterson School of International Affairs, Carleton

University in Ottawa. He was called to the Ontario bar in 1985.

David Tapper

VP, Outsourcing and Offshore Services Market Research

IDC

David Tapper serves as Program Vice President for IDC’s Outsourcing Services research team. David manages a group of analysts

dedicated to developing research for IT outsourcing, business process outsourcing (BPO), and global sourcing, also referred to as

offshore. Areas of coverage within the IT sector include large-scale IS outsourcing, network and desktop outsourcing (NDOS), and

application outsourcing and hosting. Areas of coverage within BPO include CRM/customer care, finance and accounting (F&A), and

procurement. He also provides strategic thought leadership on the transformation of the services industry to newer models of delivery

including cloud computing/SaaS (Software-as-a-Service). Prior to joining IDC, David served as a Product Manager and Database

Manager at Yankee Publishing, Inc. He earned a Master of Business Administration from Northeastern University and a Bachelor of Arts

from University of Rochester.


Ted Tompkins

CIO, VetCentric

Former President, SIM Capital Chapter (DC, MD, VA)

Ted Tompkins has over 15 years experience providing senior IT leadership and executive management for fast growth companies.

He is currently the Chief Information Officer at VetCentric, a company that offers a flexible veterinary healthcare portal which allows

Veterinarians to leverage technology and the Web to automate the supply chain for the delivery of products nationwide. Ted provides

the overall technology vision and guidance for developing and implementing IT initiatives for VetCentric’s 6,000 participating Veterinar-

ian clinics. Prior to joining VetCentric, Ted was the Director of the Internet Technologies Department at RWD Technologies, where he

led a 40-person consulting group, providing design, development, and deployment of quality web-based products/solutions to drive

revenue and improve performance for Fortune 1000 companies. He has also held senior engineering and management positions at

The Johns Hopkins Applied Physics Lab and General Dynamics. Ted received a Masters of Science in Information Systems Technology

from George Washington University and a B.S. in Aerospace and Ocean Engineering from Virginia Tech. Ted is also President of the

Capital Area Chapter of the Society of Information Management (SIM), which is a professional organization for CIO’s in the Maryland,

Virginia, and Washington DC area.

Brian Tumpowsky

Director, SBS Delivery, Sourcing and Governance

RE:Sources

Brian Tumpowsky is the Director of Sourcing and Governance for Re:Sources IT, the technology Shared Services Center for the Publicis

Groupe. The Publicis Groupe is the 3rd largest media communications conglomerates in the world, and a leader in digital and interactive

communications. It consists of close to a hundred different agencies all under one collective network with operations in 104 countries

and 45,000 employees worldwide. Brian is responsible for ensuring that the proper skills mix of internal staff and external partners

are optimal in order to continuously improve the way IT services for the agencies are thought about, delivered, and supported. Brian’s

responsibilities include driving efficiencies and effectiveness through sourcing strategies, external partnerships, organizational design,

strategy and solutions, and governance across the technology organization. Before joining Re:Sources IT in September, 2009, Brian ini-

tiated the organization’s sourcing strategy as an independent consultant. Prior to that, Brian spent 15 years in IT consulting with various

firms, including Accenture, Bearing Point, neoIT, and Diamond Management and Technology Consultants. Brian has been instrumental

in defining and implementing procurement and sourcing strategies for companies such as Allstate, Visa, Morgan Stanley, Ameriprise,

Towers Perrin, and Verisign. Over the last 10 years, Brian’s career has concentrated in the procurement and sourcing disciplines. He

has written multiple articles on the subject, been interviewed for his perspective on relevant sourcing topics, and spoken at various

conferences across the United States and in the Philippines. You can follow Brian on Twitter: @tump26

Roxanna Wall

Executive Director, Group Outsourcing & Offshoring

UBS AG

Roxanna Wall is Executive Director, Group Outsourcing & Offshoring at UBS AG. She leads a team responsible for outsourcing and

offshoring strategy supporting Group Shared Services and the Investment Bank. Before joining in UBS, she spent five years at Ameri-

can Express, where she held multiple leadership roles finance, change management and new business development. As VP in Finance

Operations & Business Transformation, Roxanna spear-headed the company’s strategy to monetize its finance shared services assets.

She also led development and commercialization of new BPO and procure-to-pay offerings for the commercial market. Prior to joining

American Express, Roxanna held leadership roles in strategic initiatives, business development, marketing and process excellence

and change management with firms in corporate consulting, global investment banking, IT and engineering software. She was also

co-founder of a technology venture development start-up. She has an MBA from Columbia Business School and a B.A. in Economics

from the University of Maryland.


Frank Wander

CIO

Guardian Life Insurance Company of America

As Guardian’s Chief Information Officer, Frank Wander is responsible for the delivery of technology-based services and solutions for

each of firm’s divisions. He is a business focused systems executive who brings a broad array of leadership experience spanning

Information Technology, Client Services, Operations and Management Consulting. Before assuming this role, he was the CIO of Guard-

ian’s Group Insurance division, supporting all business systems for its Dental, Medical, Life, and Disability insurance products. Prior

to Guardian, Wander was the Chief Information Officer for the Harry Fox Agency. Here Wander led the company’s IT team in the turn-

around of a failed technology transformation initiative. He also spent three years at Prudential, and was the Chief Information Officer of

Prudential Institutional, a 6 Billion dollar division that provided insurance services to over 28,000 corporations. During his career, Wan-

der was the Chief Operating Officer of an Internet start-up that was automating the technology industry supply chain in order to “buyer

enable” the IT marketplace. He also spent many years in leadership roles at Merrill Lynch that spanned Employee Benefit Services,

Retirement Services, Retail Brokerage, Asset Management and Banking. Here he led the national centralization of its Retail Retirement

business, managed the firm’s call centers, and successfully led many large technology efforts. He began his career at the Equitable.

Andrew Wasser

Associate Dean, School of Information Systems and Management

Carnegie Mellon University

Andrew Wasser is an Associate Dean, School of Information Systems and Management at Carnegie Mellon University. He is responsible

for three of the highest ranked graduate programs in applied business/information technology in the nation and is Executive Director of

Carnegie Mellon’s CIO Institute. He teaches Global IT Sourcing at Carnegie Mellon and consults on offshore sourcing, IT architecture,

and IT process maturity. His career has centered on applying business technology in large financial service environments. He most

recently served as Director of Mellon Financial Corporation’s Project Office, where he and his team achieved CMM Level 3 certification

for over 1,000 software professionals. At Mellon, Andy established an enterprise-wide offshore IT outsourcing program, successfully

implementing standard practices for workload selection, vendor management, compliance, and reporting. From 1995-2000, he served

as the CIO of the Dreyfus Corporation, leading more than 200 technologists at one of the nation’s leading mutual fund and retirement

services companies. He has a degree in Economics from The University of Chicago and a Masters of Science degree in Industrial Ad-

ministration from Carnegie Mellon University.

.

Peter Whatnell

CIO, Sunoco

Former President, SIM International

Peter Whatnell was recruited by Sunoco in 2001, to develop and implement the company’s IT renewal strategy. Prior to that he spent

17 years with Texaco including Head of IT Europe in London, moving to the USA in 1995, where he served in several Corporate Director

positions in the Information Technology department and as the IT member on Texaco’s global technology policy and strategy team,

finishing his service as General Manager IT in the shared services company for Texaco, Shell and Saudi Refining Inc. Peter is Past-

President Society for Information Management International, and a board member with nPower Philadelphia, The Opera Company of

Philadelphia and the Academy of Vocal Arts. Sunoco is located primarily in the East Coast and Midwest regions of the United States.

The company sells transportation fuels through more than 4,900 branded retail locations in 23 states. APlus The retail network in the

Northeast is principally supplied by Sunoco-owned refineries with a combined crude oil processing capacity of 505,000 barrels per day.

Sunoco is also the General Partner and has a 31-percent interest in Sunoco Logistics Partners, L.P., a publicly traded master limited

partnership which owns and operates 7,600 miles of refined product and crude oil pipelines and approximately 40 active product ter-

minals. Through SunCoke Energy, Sunoco makes high-quality metallurgical-grade coke for major steel manufacturers. The company’s

facilities in the U.S. have the capacity to manufacture approximately 3.67 million tons of metallurgical coke annually. Sunoco also is the

operator of, and has an equity interest in, a 1.7 million tons-per-year coke-making facility in Vitória, Brazil.

sponsors

FULL PAGE AD I Trim Size: 7.75" x 9.5" I Bleed Size: 8" x 9.75" I Live Area: 6.75" x 8.5"File : MSC-OM Advert, World BPO Forum, 28 -29 June 2011-FA (OL)


sPONsOrslEAD ANCHOr sPONsOr

At IBM, we strive to lead in the creation, development and manufacture of the industry’s most advanced information technologies. We translate these advanced technologies into value for our customers through our professional solutions and services businesses worldwide. IBM Outsourcing Services capabilities address the management of business processes, applica-tions and IT infrastructure to help organizations establish a platform for growth and measured innovation that can help create a smarter planet. Our outsourcing solutions help drive the tight integration of business, applications and IT, leading to financial benefits for our clients. For more information, visit ibm.com/services/outsourcing.

IBMCorporation•294Route100,Somers,NY10589USAibm.com/services/outsourcing•[email protected]

DiAMOND sPONsOrs

Accenture is a global management consulting, technology services and outsourcing com-pany, with more than 190,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business func-tions, and extensive research on the world’s most successful companies, Accenture collabo-rates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009.

MikeMoug,Sr.Executive•TEL+1403-476-1440•[email protected]•www.ac-centure.com

MphasiS is a $1 billion global service provider, delivering technology based solutions to clients across the world. With currently over 41,000 employees, MphasiS services clients in Banking and Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged Goods, Energy & Utilities and Governments around the world. Our competency lies in our ability to of-fer integrated service offerings in Applications, Infrastructure Services and Business Process Outsourcing capabilities. We are uniquely positioned to offer our clients the highest level of expertise and competitive costs. To know more about MphasiS, log on to www.mphasis.com

MphasiS•460ParkAvenueSouth,NewYork,NY10016USA•www.mphasis.comKarenRoyan,HeadUSFieldMarketing•TEL+1212-686-6655•[email protected]

L&T Infotech, one of the fastest growing IT Services companies, is a part of USD 11.7 bil-lion L&T Group, India’s ‘Best Managed Company’ with presence in the areas of engineering, manufacturing and financial services. It is ranked by NASSCOM as 8th largest Indian software & services exporter from India and is differentiated by its unique Business-to-IT Connect, which is a result of its rich corporate heritage. It offers comprehensive, end-to-end software solutions and services in BFSI; Energy & Petrochemicals; Manufacturing and Telecom. L&T Infotech also delivers business solutions to clients in SAP, Oracle, Infrastructure Manage-ment Services, Testing, Consulting, Business Process Services, Business Analytics, Legacy Modernization, Applications Outsourcing, Architecture Consulting, Enterprise Integration, Service Oriented Architecture, Systems Integration and PLM. L&T Infotech also offers Uni-trax®; a SaaS-based transfer agency product, enabling fund managers to process product types such as mutual funds, fixed income, structured notes, annuities, segregated and retail venture funds. Unitrax® provides web-based BI reporting, sales analytics and CRM features.

L&TInfotech•2035LincolnHighway,Suite3000/3005,EdisonSquareWest, Edison, NJ 08817 USAwww.Lntinfotech.comArtiAmla•CELL+1318-505-1307•[email protected]


Dr. lAwrENCE suMMErs KEYNOTE sPONsOr

Tata Consultancy Services (TCS) is an IT services, business solutions and outsourcing organi-

zation that delivers real results to global businesses, ensuring a level of certainty no other firm

can match. TCS’ Business Processing Services is unique in its ability to deliver customer val-

ue beyond SG&A processes by helping customers not only reduce their cost of revenue but

also identify new revenue streams. TCS’ deep domain expertise helps deliver core business

processing across industries, analytics & insights and support processes like F&A, HR and

supply chain management. TCS Partners with customers to accelerate co-transformation,

and generates business value for customers through delivery excellence, risk management

and through innovative models such as Platform BPO which delivers process as a service.

TataConsultancyServices(TCS)•379ThornallStreet,11thFloor,Edison,NJ08837USA

www.tcs.com/bpo

VikrantGaikwad,MarketingManager•TEL+1732-590-2746•[email protected]

PlATiNuM sPONsOrs

iRise is the world’s leading provider of enterprise visualization solutions for business applica-

tions. Visualizations are exact replicas of business applications that are quickly assembled in

hours by non-technical business analysts. Hundreds of companies have found that visualiza-

tion accelerates delivery by 50%, eliminates 30% of project cost and ensures the success of

global sourcing initiatives.

iRise•2321RosecransAvenueSuite4200,ElSegundo,CA90245,USA

www.irise.com

PaulSwiencicki•TEL:+800556-0399•[email protected]

SAP is the world’s leading provider of business software, offering applications and services

that enable companies of all sizes across more than 25 industries to become best-run busi-

nesses. With more than 97,000 customers (including customers from the acquisition of Busi-

ness Objects) in over 120 countries, the company is listed on several exchanges, including the

Frankfurt stock exchange and NYSE, under the symbol “SAP.”

SAPAmerica•3999WestChesterPike,NewtownSquare,PA19073USA

www.sap.com

MeganSutterley•TEL+1610-661-3589•TEL+1609-201-3589•CELL+1610-745-7408

•[email protected]

Zensar Technologies is among the top 20 software services providers from India. Zensar’s

industry expertise spans across Manufacturing, Retail, Media, Banking, Insurance and Con-

nected Services - Healthcare, Government, Utilities and Transportation. Zensar has more

than 6000 associates with sales and operations presence across US, UK, Germany, Sweden,

Middle East, South Africa, Singapore, China, Australia and Japan. The Company delivers

comprehensive services in mission-critical applications, enterprise applications, e-business,

BPO and Knowledge Services. The Company has developed tools and methodologies, in-

cluding the proprietary Solution BluePrint (SBP), which enables its clients with innovative

business solutions and a rapid ‘go-to-market’ capability. The Company supports Fortune

500 clients with software business solutions that help them compete in the digital economy.

ZensarTechnologies•ZensarKnowledgePark,Plot#4,MIDC,•Kharadi,OffNagarRoad,

Pune–411014•www.zensar.com


sAPPHirE sPONsOrs — COuNTrY PAviliONs

argentina

Fundación Export.Ar is the export promotion agency of the Argentine Ministry of Foreign Af-

fairs, made up by the public and private sector, which provides comprehensive assistance to

enterprises to gain access into global markets. The main activities of the Fundación Export.

Ar are focused on international fairs, business rounds, commerce missions, and training and

technical support services.

FundaciónExportAr•Paraguay864,C1057AALCiudaddeBuenosAires,ARGENTINA

www.exportar.org.ar

EmilianoCisneros•TEL+54114114-7700•[email protected]

Globant is the Latin American leader in the creation of innovative software products that

appeal to global audiences. Globant offers a holistic view of software development, where

engineers team up with art-design studios and innovation labs to deliver a superb user experi-

ence. Globant´s clients include Google, LinkedIn, EA, Dreamworks, JWT.

Globant•Ing.Butty240,6thFloor,BuenosAires,AGENTINA

www.globant.com

WandaWeigert,CommunicationsManager•TEL+1877-798-8104•wanda.weigert@

globant.com

We are agile software developers with a business value driven approach. We use Scrum as

our development methodology and are certified under ISO 9001:2008 quality standards. We

offer business consulting services, systems development and integration services, and IT

process outsourcing to both local and foreign clients.

QUADION•Lavalle1625,Piso7,CiudaddeBuenosAires,ARGENTINA

www.quadion.com.ar

JavierDelgado,CEO•CELL+54911-5643-2033•[email protected]

braZil

Because Brazil is technologically sophisticated, geographically close and culturally aware, it’s

one of today’s global crown jewels. Brazil is today in the global scheme an essential sourc-

ing destination. Because of its’ highly favorable score on a comprehensive set of indicators,

including time zone, geographical and cultural proximity, language and technical skills, labor

costs and political, economic and social risks, Brazil stands out as one of the “best decisions”

for organizations that not only seek competitive pricing, but also control, quality and timely

delivery, and above all, strategic and cultural alignment. Brasil IT + is committed to provide

value beyond expectations.

BrazilIT•RuaDonaMariana,213/403,RiodeJaneiro,BRAZIL

www.outsourcebrazil.com.br

RobertJanssen,Director•TEL+1831-869-3450•FAX+5521-2527-0395



northern ireland

Invest Northern Ireland is Northern Ireland’s regional economic development agency. Our

role is to partner with North American firms to help grow and support their business in Europe.

Northern Ireland’s compelling business location proposition is based on a talent pool in one of

the youngest and highly educated populations in the European Union; a superior infrastruc-

ture with advanced telecom networks, the regions offers a competitive cost environment.

Northern Ireland’s business sectors and industries are at the forefront of global developments

in their field. The region is very strong in the software, financial services and telecoms sectors

and is also witnessing clusters of excellence in areas such as life and health sciences.

InvestNorthernIreland•88PineStreet,20thFloor,WallStreetPlaza,NewYork,NY10038USA

www.investni.com/invest

ÁineMallaghan,VPBusinessDevelopment•TEL+1212-742-9823


Malaysia

Outsourcing Malaysia (OM), the outsourcing arm of PIKOM (the National ICT Association of

Malaysia) is envisioned to promote and develop Malaysia’s outsourcing services industry as

a global hub for high-value sourcing activities and a key market access point to the larger

APAC regions; along with the support of its founding partner, the Multimedia Development

Corporation (MDeC), custodian of MSC Malaysia —the national ICT initiative spearheaded by

the Malaysian Government to develop and promote the ICT industry. Companies looking to

expand its business horizons in Asia and/ or in search of outsourcing experts in ‘Serving Asia’

are cordially invited to visit us at the Hudson Ballroom!

MSCMalaysia&OutsourcingMalaysia•1106&1107BlockB,PhileoDamansara2,No15

Jalan 16/11, Petaling Jaya, Selangor 46350 MALAYSIA

www.mscmalaysia.my•www.outsourcingmalaysia.org.my

VictorLow•TEL+60379552922•CELL+6016472-9424•FAX+60379552933

[email protected] / [email protected]

PhiliPPines

The Business Processing Association of the Philippines (BPAP) is the umbrella organization

representing the entire Philippine IT-BPO industry. It is composed of around 300 companies

which are engaged in business process outsourcing (BPO), other ITenabled service provid-

ers (ITES) and other stakeholders from allied support industries such as telecommunications,

real-estate, technology providers, staffing and training. The association is involved in helping

new and existing members with their business matching needs. Together with the Philippine

government, BPAP leads local talent recruitment and development as well as international

marketing campaigns. BPAP is the “one-stop shop” organization for offshoring and outsourc-

ing to the Philippines.

BPA/P•9thfloorThePalisadesCondominium•107PereaStreet,LegaspiVillage1229

Makati City, PHILIPPINES

www.bpap.org

MartinAntonioS.Crisostomo,ExternalAffairsExecutiveDirector•TEL+632-817-8141



Poland

Why Poland? Poland has enormous potential in its BPO sector, which started developing

about 10 years ago, mainly in the field of accounting and finance, IT services and in R&D

work. Its size, favorable investment climate, highly qualified human resources and develop-

ment of the modern office space market make Poland an appealing option for attracting such

projects. Combine that with Poland’s stable economic growth and geographical and cultural

proximity to major markets and you have a reliable provider for BPO services. For more infor-

mation please contact: Trade and Investment section of Polish Consulate in New York.

Our website : www.newyork.trade.gov.pl

sCotland

Scotland is an internationally recognized BPO location with an impressive track record and

distinguished pedigree with 90,000 people employed in 400 BPOs. Capgemini, Ceridian,

HEROtsc, First Data, IBM and Sykes Enterprises are just some of the names to benefit from

Scotland’s compelling mix of quality, cost and operational excellence.

ScottishDevelopmentInternational•150Broomielaw,5AtlanticQuay,Glasgow,G28LU

SCOTLAND

www.sdi.co.uk

TEL+44(0)141-248-2700•FAX+44(0)141-221-3217


brEAKFAsT sPONsOr

SIQES was started in 2005 with a vision to establish an organization to provide IT Services with global standard. Today SIQES provides complete range of software QA/Testing Services to clients of global repute and we feel proud in building strategic long term client relationship by fo-cusing on ‘dedication, efficiency and effectiveness’ in meeting requirements on-time and keep-ing a special emphasis on ROI for IT Outsourcing in mutually beneficial manner. In six years, besides Software QA/Testing Services, we explored other areas in IT services and today our service offerings span Application Development & Maintenance, Production Support Services (Technical Support), EDI Services, Documentation, R&D and cloud computing as new initiative. We are based in NOIDA, in the national capital region of New Delhi. We are registered with STPI (Software Technology Park of India) and ISO 9001:2008 and ISO 27001:2005 (ISMS) certified.

ShassInformation&QualityEngineeringServices(SIQES)•A-3,FirstFloor,Sector-59, NOIDA (UP), 201301 INDIA www.siqes.com

SubhrajitBaruah•TEL+91120-4782002•CELL+9198110-53468•FAX

+91120-4782030•[email protected]

lANYArD sPONsOr

Softtek, creator of nearshore, provides process-driven IT services in the Americas, Europe and Asia. With nine Global Delivery Centers, Softtek helps improve time-to-business-solution, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations. Through on-site, on-shore and its Global Nearshore™, Softtek helps CIOs increase IT business value.

Softek•softtek.com

Federico Ferreres,USMarketingDirector•TEL+551-200-2349•[email protected]

NOTEPAD/PEN & NETwOrKiNG rECEPTiON sPONsOr

Headquartered in Pune, India, with a world class infrastructure spread on more than 1,00,000 square feet of space from the global delivery centers located in over 6 International locations of the US, the UK, Dubai and India, Agogue’s services span IT & ITES solutions, IT Training, Wire-less Technology, Media & Entertainment and Renewable Energy. Initially comprising of team consisting just three members, Agogue has gradually grown to employ a substantial number of around 300 staff members now. Having laid the foundation establishment: Agogue Technolo-gies Pvt. Ltd in 2004, Agogue Group, today generates over USD 10 million (India GAAP figure 2009-10) of annual revenues. Agogue’s resolute focus has been on business transformation with unique modernization in service delivery and business models. Clients that include Fortune 100 Logistics companies, Government Institutions, Educational Institutes, Banking Organiza-tions, Utility Services, and other enterprises have benefited from this gradient.

AgogueTechnologiesPvt.Ltd.•CTSN–371,MoryaCommComplex,CHAPEKARChowk,Pune, MS, 411 033 INDIA www.agogue.comChiragKorde•TEL+9120-27614563•CELL+919860072535•FAX+9120-27614357


bAG sPONsOr

luNCHEON sPONsOr

Technologies


sTrATEGiC PArTNErs

The Center for CIO Leadership was launched in October 2007 as an open, independent

industry organization. Its mission is to advance the CIO profession through global thought

leadership, research, education, and outreach. The Center develops practical insights, collab-

orates with academic and learning partners, sponsors a global learning community, promotes

peer-to-peer mentoring, and fosters a greater understanding of the value of IT in business

among executive leaders and industry influencers.

Visit the Center at www.cioleadershipcenter.com

SIM NY Metro is the premiere New York community for IT leaders, delivering vital knowledge

to create business value and enable personal development. SIM NY Metro offers IT executives

the unique experience of networking through local meetings, forums, and special events – to

discuss the latest trends, best practices, and hot topics in the IT industry. The dinner meetings

and programs are geared to stimulate innovation, economic development, healthy competi-

tion, and IT job creation. Leadership skill development is promoted to enable our members’

growth at each stage of their careers.

The Philadelphia Area Chapter of the Society for Information Management (SIM) is a “by-

invitation” federation of Senior IT managers and practitioners experienced in both information

systems and general management. SIM members represent a range of organizations, includ-

ing business, consulting, and academic in and around the Delaware Valley. Our purpose is

to provide leadership and education in the successful management and use of information

technology to achieve business objectives through: providing a forum for creating and dis-

seminating knowledge for/to IT professional, being the voice of the IT professional, build-

ing the capability of the IT professional by providing high-quality and topical workshops and

speakers, developing close working relationships with academic members, and recognizing

excellence in the management and use of information technology and technical education.

The Capital Area Chapter of SIM (SIMCAC) is a regional organization for top information ex-

ecutives in the Washington, DC, Maryland, and Virginia regions. Its members include senior

IT managers from more than 100 local private-industry organizations, government agencies,

and many NGO’s and universities, from Baltimore to Richmond and into Northern Virginia.

We see our primary chapter mission as providing a trusted forum for senior information of-

ficers to network with each other, inform each other on important IT issues of the day, provide

links with academia, and provide a setting in which CIO’s looking for new opportunities can

assist each other in their search efforts.

For membership applications, email [email protected].


MEDiA PArTNErs

fDi Intelligence is a specialist division from The Financial Times Ltd established to provide

industry leading insight into globalisation with a portfolio of world-class products, services

and business tools that allow organisations such as investment promotion agencies, com-

panies, services providers and academic institutions to make informed decisions regarding

foreign direct investment and associated activities. The fDi Intelligence products are essential

whether you are promoting your own location, looking for a new business location, sourcing

a prospect list or researching trends.

To talk to a member of the fDi team about fDi Intelligence services call +44 (0) 20-7775-6667

or [email protected].

V-cube, Inc. is a leading service provider for online video communication.

Users worldwide use V-cube to meet face-to-face so business will get done faster. The

strength is in the platform that is accessible over any desktop PC, laptop, or tablet device.

Internet Technology from Japan.

www.vcube.com

AlliANCE PArTNErs

CDM Media delivers strategically positioned, content-driven technology events to C-level

technology clientele from the Fortune 1000. Our events bring together CIOs and solution

providers in an effort to build mutually-beneficially business relationships.

Event goals include:

• Creating rich and interactive educational opportunities

• Creating exclusive networking opportunities

• Producing a relaxed, yet focused business setting

To learn more about CDM Media, visit www.cdmmedia.com.

To view a schedule of events, please visit www.ciosummits.com.

CIO Magazine’s Executive Council - Leaders Shaping the Future of Business

From inspiring young people to enter the profession and helping them grow as business lead-

ers, to engaging former leaders to give back to the community through coaching and mentor-

ing, the CIO Executive Council is committed to providing a peer-to-peer forum for technology

executives to connect, further develop as leaders, and together advance the profession.

The CIO Executive Council offers IT executives the unique experience of peer-to-peer facilitat-

ed networking through our “white glove” concierge service to discuss the latest challenges,

trends, best practices, or other hot topics within the industry.

Contact us at [email protected] or visit www.council.cio.com for more information and to

engage.

The FINANCE CLUB connects 130,000+ finance professionals offline via networking events

in London and New York and online via Linkedin, Xing and Facebook. It focuses on help-

ing finance professionals to grow their industry network, enhance their career and close more

deals. Join us, if you are working in the following industries: Accounting, Banking, Capital Mar-

kets, Financial Services, Insurance, Investment Banking, Investment Management, Real Estate,

Venture Capital and Private Equity. Join the Finance Club now, it is free. www.finance-club.org


TiE Inc. (The Indus Entrepreneurs) is the world’s largest not-for-profit organization promot-

ing entrepreneurship. TiE’s mission to foster entrepreneurship globally through mentoring,

networking, and education has found strong acceptance across the globe as essential pre-

requisite for economic development. Dedicated to the virtuous cycle of wealth creation and

giving back to the community, TiE’s focus is on nurturing the next generation of entrepre-

neurs. Currently, it is spread over 57 locations across 14 countries. Its network of over 11,000

members and 2,500 charter members constitute many leading entrepreneurs, venture capi-

talists, angel investors, law firms and thought leaders who shape the global entrepreneurial

ecosystem. www.tie.org

The United Nations Office for Partnerships serves as a gateway for partnership opportunities

with the United Nations family. It promotes new collaborations and alliances in furtherance

of the Millennium Development Goals (MDGs) and provides support to new initiatives of the

Secretary-General. The Office, headed by Mr. Amir Dossal, reports to the Secretary-General,

Ban Ki-moon. The Deputy Secretary-General, Dr. Asha-Rose Migiro, oversees the day-to-day

operations of UNOP.

www.un.org/partnerships

WICS (Wbf International Center Services) Group offers country and industry-specific advi-

sory and implementation services for your business expansion in the most rapidly growing

countries in the world. Powered by robust economic growth and sizeable domestic markets,

and significant investments in domestic infrastructure, these markets can present incredible

opportunity for phenomenal growth. WICS has an expert team of business leaders, technical

specialists, and also advisors with intimate experience of sovereign government operations,

who have provided unparalleled service to help businesses forge productive partnerships in

the most lucrative markets overseas.

WICS Group has a business model that has a unique mix of relationship manage-

ment and strong execution excellence. WICS’ relationship team is based in the geog-

raphies its customers operate in. The delivery centers are based in geographies that

provide low cost, high quality services, while being responsive to its customer needs.


HUNGARIANINVESTMENT ANDTRADEAGENCY

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thank you for attending this year’s event.

We extend special recognition to the Sponsors, Partners, Speakers and Attendees for their time and support.

The World BPO/ITO conference is in its fourth year, and getting close to its aspirations to become the “Davos” of off-shoring events. The conference offers a “one stop shop” for executives at mid- to large-sized companies (CIOs, CFOs, COOs) to hear from speakers who can offer best practices in global sourcing, and to meet with representatives of service providers from countries around the World.

Globalization is both fueling and being fueled by massive, technological shifts: open industry standards; new modes of collaboration and integration; and above all, the emergence of the Internet as a global platform.

As a result of these forces, new business models are emerging. These new business models are setting the stage for C-Suite Executives to pull their organizations up to a new level of competitive advantage. Hence, IT has outgrown its posi-tion as a provider of efficient operations and is now a central component of innovation, growth and business transformation.

In this environment, CIOs are at the tipping point of an enormous opportunity to directly participate in the shaping of the strategic future of their enterprises and move beyond their historic role as IT expert. Not only do CIOs have a ‘seat at the C-Suite dining table, increasingly they now also have a ‘voice’ at the table

At World BPO Forum 2010, it was quite clear that part of the “new normal” would lie in transformational outsourcing, as is evident from the exploitation of synergies between ITO and BPO. BPO is no longer just a cost play, and ITO cannot simply layer on top of existing IT systems. Taken together, there is an opportunity for transformational change. American jobs going overseas is an emotive subject, but there is widespread accord that the resulting efficiency improvements will allow better use of skilled U.S. professionals to gain productivity and spearhead innovation – thereby maintaining America’s position as the undisputed leader in the post-industrial world.

With a strong roster of speakers, practitioners and service providers lined up to participate in World BPO/ITO Forum 2012, it is well on its way of becoming “The Davos” for Strategic Sourcing.

Babu Lal Jain Co-Founder, World BPO/ITO Forum;

Chairman, WICS

Kartik L. Kilachand Co-Founder,

World BPO/ITO Forum

500East77thStreet,Suite509•NewYork,NY10162For more information, please call 917.470.9022

or visit our website at www.worldbpoforum.com

Highlights – Summit 2011

• 250+ Attendees

• 75+ CIOs/CFO/CEOs

• 50+ Fortune 500 Companies

• 6 of World’s Top 10 Service Providers

SAVE THE DATESAVE THE DATE

5TH ANNUAL SUMMIT

MAY 30-31, 2012

WWW.WORLDBPOFORUM.COM

MAY 30 – 31, 2012 | HYATT ON THE HUDSON | JERSEY CITY, NJ

Former President, SIM

LEADERSHIP TEAM

Chair; Chairman,Partner,

World BPO/ITO Forum Vice- SIM NY;

Exigen Capital;Former CTODeutsche Bank

World BPO/ITO Forum Vice-Chair;Executive DirectorCenter for CIO Leadership

World BPO/ITO Forum Chairman; SVP, Talisman Energy;Former VP, Strategy & Operational ExcellenceBP plc

2011 CLOSING KEYNOTE:THE NEW GLOBAL ECONOMY

Dr. Lawrence SummersDirector, White House National Economic Council for President Barack Obama, 2009-2010; President, Harvard University, 2001-2006; Secretary of the Treasury, 1999-2001; Chief Economist of the World Bank, 1991-1993

Nearly 40% of humanity is now living in countries where standards of living will double in a little more than a decade and will likely increase 100-fold within a single human life span. �e transformations underway in what used to be called the developing world particularly in India and China may rank with the Industrial Revolution and the Renaissance in terms of their historical significance. Dr. Summers suggests several scenarios for how the global economy could evolve and points out both the opportunities and challenges for businesses, investors and American public policy.

Wendell JonesWorld BPO/ITO Forum Vice-Chair;CEO, SIM International

LEAD ANCHOR SPONSORSTRATEGIC PARTNERS

United Nations Office for PartnershipsIn Support of UN Millennium

Development Goals

worldbpoforum.com

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