Table of Contents - IGI Global
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Table of Contents Preface ............................................................................................................................................... xxiv Section 1 Fundamental Concepts and Theories Chapter 1 ChangeandChangeManagementinOrganizations ............................................................................... 1 Gökhan Kerse, Karamanoğlu Mehmetbey University, Turkey Chapter 2 FromDoingDigitaltoBeingDigital:ExploringWorkplaceAdoptionofTechnologyintheAge ofDigitalDisruption ............................................................................................................................. 23 Donna Murdoch, Teachers College, Columbia University, New York City, NY, USA Rachel Fichter, Teachers College, Columbia University, New York City, NY, USA Chapter 3 EverythingMustChangeBecauseNothingChanges:AHistoryofOrganizationalChangeinthe ItalianBankingSector.......................................................................................................................... 41 Filippo Ferrari, Bologna University, Italy Chapter 4 CapabilityDemandsofDigitalServiceInnovation .............................................................................. 49 Jo Coldwell-Neilson, Deakin University, Australia Trudi Cooper, Edith Cowan University, Australia Nick Patterson, Deakin University, Australia Section 2 Development and Design Methodologies Chapter 5 AMulti-PerspectiveTheoreticalAnalysistoWebAccessibility .......................................................... 70 Carlos Peixoto, INESC TEC and University of Trás-os-Montes and Alto Douro, Portugal Frederico Branco, INESC TEC and University of Trás-os-Montes and Alto Douro, Portugal José Martins, INESC TEC and University of Trás-os-Montes and Alto Douro, Portugal Ramiro Gonçalves, INESC TEC and University of Trás-os-Montes and Alto Douro, Portugal
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Transcript of Table of Contents - IGI Global
Table of Contents
Preface............................................................................................................................................... xxiv
Section 1Fundamental Concepts and Theories
Chapter 1ChangeandChangeManagementinOrganizations............................................................................... 1
Gökhan Kerse, Karamanoğlu Mehmetbey University, Turkey
Chapter 2FromDoingDigitaltoBeingDigital:ExploringWorkplaceAdoptionofTechnologyintheAgeofDigitalDisruption............................................................................................................................. 23
Donna Murdoch, Teachers College, Columbia University, New York City, NY, USARachel Fichter, Teachers College, Columbia University, New York City, NY, USA
Chapter 3EverythingMustChangeBecauseNothingChanges:AHistoryofOrganizationalChangeintheItalianBankingSector.......................................................................................................................... 41
Filippo Ferrari, Bologna University, Italy
Chapter 4CapabilityDemandsofDigitalServiceInnovation.............................................................................. 49
Jo Coldwell-Neilson, Deakin University, AustraliaTrudi Cooper, Edith Cowan University, AustraliaNick Patterson, Deakin University, Australia
Section 2Development and Design Methodologies
Chapter 5AMulti-PerspectiveTheoreticalAnalysistoWebAccessibility.......................................................... 70
Carlos Peixoto, INESC TEC and University of Trás-os-Montes and Alto Douro, PortugalFrederico Branco, INESC TEC and University of Trás-os-Montes and Alto Douro, PortugalJosé Martins, INESC TEC and University of Trás-os-Montes and Alto Douro, PortugalRamiro Gonçalves, INESC TEC and University of Trás-os-Montes and Alto Douro, Portugal
Chapter 6RethinkingtheContributionofOrganizationalChangetotheTeachingandLearningofOrganizationalBehaviourandHumanResourceManagement:TheQuestforBalance...................... 93
John Mendy, University of Lincoln, UK
Chapter 7ChallengestoBusinessModelsintheDigitalTransformationContext............................................. 116
Pedro Fernandes da Anunciação, Instituto Politécnico de Setúbal, PortugalFrancisco Madeira Esteves, Instituto Politécnico de Setúbal, Portugal
Chapter 8PredictiveModeloftheInfluenceofLeadershipStylesonAttitudesTowardsOrganizationalChangeAmongSecondarySchoolTeachersinSelangor................................................................... 130
Yuen Fook Chan, Universiti Teknologi MARA, MalaysiaNusrah Ahmad Mukhtar, Universiti Teknologi MARA, MalaysiaNorsidah Mohammed Noordin, Universiti Teknologi MARA, Malaysia
Chapter 9DevelopingProjectManagementMaturityasanOrganizationalChangeProcess............................. 152
Gilbert Silvius, LOI University of Applied Sciences, The Netherlands & University of Johannesburg, South Africa
Chapter 10LeveragingEnterpriseResourcePlanningSystemstoDigitizeBusinessFunctions.......................... 165
Jessy Nair, PES University, IndiaD. Bhanu Sree Reddy, VIT University, India
Chapter 11DevelopingaParticipatoryApproachtoAccessibleDesign.............................................................. 191
María Inés Laitano, LabSic, Université Paris 13, Villetaneuse, France
Chapter 12StructuralChangeManagementforSustainableSMEDevelopment:ApplyingClassicalManagementTools.............................................................................................................................. 202
Robert M. Molnar, Technical College of Applied Sciences in Zrenjanin, Serbia
Chapter 13DesignScienceResearchtoProduceInstrumentalKnowledgeforEvidence-BasedPracticeinOCD.................................................................................................................................................... 225
Joan Ernst van Aken, Design Science Research institute, The Netherlands
Chapter 14IntegrationofICTsinRadioPrograms(II-RP)forEnvironmentalAwarenessforPeasantFarmersofRuralZambia.................................................................................................................................. 243
Tracy Chisanga, Copperbelt University, ZambiaJameson Mbale, Copperbelt University, Zambia
Chapter 15TheConceptualFrameworkforTheExaminationofaSuccessfulDigitalEntrepreneurshipin21stCentury................................................................................................................................................ 263
Bilal Ahmad Ali Al-khateeb, Al Imam Mohammad Ibn Saud Islamic University, Saudi Arabia
Chapter 16LeadingAnywhereWorkers:AScientificandPracticalFramework................................................. 279
Christianne T. Varty, Wilfrid Laurier University, CanadaThomas A. O’Neill, University of Calgary, CanadaLaura A. Hambley, Work EvOHlution, Canada
Chapter 17TheWalkabilityoftheCities:ImprovingItThroughtheReuseofAvailableDataandRasterAnalyses.............................................................................................................................................. 311
Luigi La Riccia, Politecnico di Torino, ItalyAntonio Cittadino, Università degli Studi di Torino, ItalyFrancesco Fiermonte, Politecnico di Torino, ItalyGabriele Garnero, Università degli Studi di Torino, ItalyPaola Guerreschi, Università degli Studi di Torino, ItalyFranco Vico, Politecnico di Torino, Italy
Chapter 18TeleworkingandaGreenComputingEnvironment:AConceptualModel........................................ 332
Iheanyi Chuku Egbuta, University of South Wales Business School, UKBrychan Thomas, University of South Wales Business School, UKSaid Al-Hasan, University of South Wales Business School, UK
Section 3Tools and Technologies
Chapter 19AccessibilityComplianceforE-GovernmentWebsites:Laws,Standards,andEvaluationTechnology.......................................................................................................................................... 354
Lourdes Moreno, Advanced Databases Group, Department of Computer Science, Universidad Carlos III de Madrid, Madrid, Spain
Paloma Martínez, Department of Computer Science, Universidad Carlos III de Madrid, Madrid, Spain
Chapter 20EnsuringQualityofWebPortalsThroughAccessibilityAnalysis..................................................... 374
Amar Ranjan Dash, Berhampur University, IndiaManas Ranjan Patra, Berhampur University, India
Chapter 21TheDestructiveEffectofComplexAnalyticsonInnovativeness...................................................... 415
Burçin Güçlü, BES La Salle, Universitat Romon Llull, Barcelona, SpainMiguel-Ángel Canela, IESE Business School, University of Navarra, Barcelona, Spain
Chapter 22EffectiveToolsforImprovingEmployeeFeedbackduringOrganizationalChange.......................... 432
Tanja Sedej, Graduate School of Government and European Studies, SloveniaGorazd Justinek, Graduate School of Government and European Studies, Slovenia
Chapter 23AccessibleandInclusiveContentandApplications........................................................................... 449
Tom Brunet, IBM, USAP. G. Ramachandran, IBM, USA
Chapter 24HowInternetofThingsIsTransformingProjectManagement.......................................................... 463
Marisa Analía Sanchez, Universidad Nacional del Sur, Argentina
Chapter 25GraphToolsforSocialNetworkAnalysis.......................................................................................... 485
Nadeem Akhtar, Aligarh Muslim University, IndiaMohd Vasim Ahamad, Aligarh Muslim University, India
Chapter 26ImpactofEvaluatingtheUsabilityofAssistedTechnologyOrientedbyProtocol............................ 501
Ana Carolina Oliveira Lima, University of Aveiro, PortugalMaria de Fatima Queiroz Vieira, Federal University of Campina Grande, BrazilAna Isabel Martins, Institute of Electronics and Informatics Engineering of Aveiro, PortugalNelson Pacheco Rocha, University of Aveiro, PortugalJoana Catarina Mendes, Instituto de Telecomunicações Campus Universitário de Santiago,
PortugalRonaldo da Silva Ferreira, Universidade de Aveiro, Portugal
Chapter 27CollaborativeSystemsforDesign-BasedLearning............................................................................ 523
Joycelyn Streator, Georgia Institute of Technology, USA
Chapter 28DevelopingandValidatingMeasurementInstrumentforVariousAspectsofDigitaleconomy:e-Commerce,e-Banking,e-Workande-Employment........................................................................ 540
Nikolina Žajdela Hrustek, University of Zagreb, Zagreb, CroatiaRenata Mekovec, University of Zagreb, Zagreb, CroatiaIgor Pihir, University of Zagreb, Zagreb, Croatia
Chapter 29EmergenceofIndustry4.0Technologies:LeapfroggingOpportunityfortheRussianFederation.... 560
Leyla A. Gamidullaeva, Penza State University, RussiaSergey M. Vasin, Penza State University, RussiaElena V. Shkarupeta, Voronezh State Technical University, RussiaTatyana O. Tolstykh, NUST MISIS, RussiaAlexey G. Finogeev, Penza State University, RussiaGalina V. Surovitskaya, K. G. Razumovsky Moscow State University of Technologies and
Management, RussiaSergey Kanarev, Penza State University, Russia
Chapter 30DesignSolutionsGuidedbyUserBehavior:APracticalInquiryApproach...................................... 590
Mariam Ahmed Elhussein, University of Dammam, Saudi Arabia
Chapter 31WomeninSTEMWorkplacesandComputer-MediatedCommunication:ObstacleorAdvantage?. 614
Seterra D. Burleson, Old Dominion University, Norfolk, USAWhitney A. Tyler, Old Dominion University, Norfolk, USADebra A. Major, Old Dominion University, Norfolk, USAKatelyn R. Reynoldson, Old Dominion University, Norfolk, USA
Chapter 32MasteringChangeManagementforSuccessfulDigitalSupplyChainTransformations................... 640
Ehap Sabri, KPMG LLP, USA & University of Texas at Dallas, USA
Chapter 33AnAnalysisofWeb-basedDocumentManagementandCommunicationToolsUsageAmongProjectManagers................................................................................................................................. 662
Tomislav Rozman, DOBA Faculty of Applied Business and Social Studies, Maribor, SloveniaTanja Kocjan Stjepanovič, DOBA Faculty of Applied Business and Social Studies, Maribor,
SloveniaAndrej Raspor, DOBA Faculty of Applied Business and Social Studies, Maribor, Slovenia
Chapter 34EvaluatingWirelessNetworkAccessibilityPerformanceviaClustering-BasedModel:AnAnalyticMethodology........................................................................................................................ 687
Yan Wang, Xidian University, ChinaZhensen Wu, Xidian University, China
Chapter 35DigitizationandSustainability:Threats,Opportunities,andTrade-Offs........................................... 700
Marlen Gabriele Arnold, Chemnitz University of Technology, GermanyAnne Fischer, Chemnitz University of Technology, Germany
Section 4Utilization and Applications
Chapter 36OrganizationalLearningandChange:StrategicInterventionstoDealwithResistance.................... 723
Jieun You, Ohio State University, USAJunghwan Kim, University of Oklahoma, USADoo Hun Lim, University of Oklahoma, USA
Chapter 37FacingOrganizationalChange:AnItalianPerspectiveonSixChallengesforOrganizationalChangePractitioners........................................................................................................................... 742
Filippo Ferrari, University of Bologna, Italy
Chapter 38MappingInnovationintheDigitalTransformationEra:TheRoleofTechnologyConvergence....... 761
Elona Marku, University of Cagliari, ItalyManuel Castriotta, University of Cagliari, ItalyMaria Chiara Di Guardo, University of Cagliari, ItalyMichela Loi, University of Cagliari, Italy
Chapter 39TheAccessibility,Usability,QualityandReadabilityofTurkishStateandLocalGovernmentWebsitesanExploratoryStudy........................................................................................................... 780
Yakup Akgül, Alanya Alaaddin Keykubat University, Alanya, Turkey
Chapter 40TransformationalLeadershipandAttitudeTowardEnterpriseResourcePlanningSystem:APerspectiveofOrganizationalChange................................................................................................ 803
Paul Chou, Department of Business Administration, Minghsin University of Science and Technology, Xinfeng, Taiwan
Chapter 41Organization-WideCultureChangeinaLargeHealthcareOrganization:ACaseHistory................ 823
Louis Neumann Quast, University of Minnesota, USAJane M. Kuhn, University of Minnesota, USA
Chapter 42DigitalTransformationintheUtilitiesIndustry:Industry4.0andtheSmartNetworkWater........... 838
Marcelo Teixeira de Azevedo, Universidade de São Paulo, BrazilAlaide Barbosa Martins, Universidade de Sao Paulo, BrazilSergio Takeo Kofuji, Universidade de Sao Paulo, Brazil
Chapter 43TheTransformationofthePublicAdministrationintheMulti-LevelGovernanceEra..................... 866
Elif Yucebas, Dokuz Eylul University, Turkey
Chapter 44MeasuringBusiness-ITAlignmentinaDigitallyRevolutionizedEconomy..................................... 886
Pablo Alfonso Gajardo, University of Lleida, Lleida, ChileAriel I. La Paz, University of Chile, Lleida, Chile
Chapter 45MeasuringtheDigitalTransformationofEducationandTeaching.................................................... 908
Christian Glahn, Leiden-Delft-Erasmus Center for Education and Learning, Switzerland
Chapter 46TransformativeOrganizationalCommunicationPractices................................................................. 931
Philip J. Salem, Texas State University, USA
Chapter 47ReflectionsontheEffectofOrganizationalRestructuring:EvidenceFromAlbania......................... 952
Ionica Oncioiu, Titu Maiorescu University, RomaniaDiana Andreea Mândricel, Titu Maiorescu University, Romania
Chapter 48KnowledgeofManagementToolsandSystemsinSMEs:KnowledgeTransferinManagement...... 966
Adam Pawliczek, Technical University of Ostrava, Czech Republic & Moravian University College Olomouc, Czech Republic
Miroslav Rössler, Moravian University College Olomouc, Czech Republic
Chapter 49ChangeManagementServingKnowledgeManagementandOrganizationalDevelopment:ReflectionsandReview....................................................................................................................... 990
Moria Levy, Bar Ilan University, Israel
Chapter 50ImpactofSocialCRMCapabilitiesonFirmPerformance:ExaminingtheMediatingRoleofCo-CreatedCustomerExperience........................................................................................................... 1005
Shampy Kamboj, Department of Management Studies, Indian Institute of Technology, Roorkee, India
Mayank Yadav, Department of Management Studies, Indian Institute of Technology, Roorkee, India
Zillur Rahman, Department of Management Studies, Indian Institute of Technology, Roorkee, India
Praveen Goyal, Department of Management, Birla Institute of Technology & Science, Pilani, India
Chapter 51PoliciesInformationLiteracy,Equality,andGender:TheCaseofSpanishPrisons........................ 1022
María Antonia Agúndez-Soriano, Colegio Universitario de Estudios Financieros, SpainAurora Cuevas-Cerveró, Universidad Complutense de Madrid, Spain
Chapter 52Culture,Technology,andEducationintheDigitalAge:AConceptualFramework........................ 1037
Mehmet Kesim, Anadolu University, Turkey
Chapter 53DigitalandCollaborativeWork:WinningCouple?.......................................................................... 1060
Christelle Lison, Université de Sherbrooke, CanadaConstance Denis, Université de Sherbrooke, Canada
Chapter 54TheorizingVirtualityinEnterpriseSocialSystems......................................................................... 1081
James J. Lee, Seattle University, USAJessica L. Imanaka, Seattle University, USA
Chapter 55CoworkingSpacesandtheTranscendenceofSocialInnovationKnowledgeintheSmartTerritory1100
Guillermo J. Larios-Hernandez, Universidad Anahuac Mexico, MexicoAlberto Borbolla-Albores, Universidad Anahuac Mexico, Mexico
Chapter 56TeleworkandPeoplewithDisabilities:PerspectivesofManagersandEmployeesfromAustralia. 1119
Rachelle Bosua, University of Melbourne, AustraliaMarianne Gloet, University of Melbourne, Australia
Chapter 57TheCross-CulturalAnalysisofAustraliaandRussia:Cultures,SmallBusinesses,andCrossingtheBarriers........................................................................................................................................ 1138
Vardan Mkrttchian, HHH University, AustraliaSvetlana Veretekhina, Russian State Social University, RussiaOlga Gavrilova, Petrozavodsk State University, RussiaAnastasiia Ioffe, Petrozavodsk State University, RussiaSvetlana Markosyan, HHH University, AustraliaSerge V. Chernyshenko, Open University for the Humanities and Economics, Russia
Chapter 58TheFlexibilityoftheWorkplaceandWorkingTime:AnalysisofEmployees’PreferencesinPoland............................................................................................................................................... 1159
Beata Skowron-Mielnik, Poznan University of Economics and Business, PolandGrzegorz Wojtkowiak, Poznan University of Economics and Business, Poland
Chapter 59StrategicLeadership,ReadinessforChange,andInnovativeWorkBehavior:AFieldStudyFromTurkey............................................................................................................................................... 1177
Meltem Akca, Istanbul University, Turkey
Chapter 60ManagingandShapingChangeinInternationalProjects................................................................. 1199
Jürgen Janssens, asUgo Consulting, Belgium
Chapter 61EmergingTrendsandOpportunitiesforIndustryDevelopmentattheSub-NationalLevelinRussia................................................................................................................................................ 1223
Leyla A. Gamidullaeva, Penza State University, RussiaNatalia S. Merkulova, Kursk State University, RussiaLudmila I. Kryachkova, Financial University Under the Government of the Russian
Federation – Kursk, RussiaZoya A. Kondratieva, Financial University Under the Government of the Russian Federation
– Kursk, RussiaYulia A. Efimova, Financial University Under the Government of the Russian Federation –
Kursk, RussiaSergey V. Matukin, Penza State University, Russia
Chapter 62RestructuringandGlobalizationofTelecommunicationsIndustry.................................................. 1245
Sasmita Mohanty, University of Aveiro, Portugal
Chapter 63TheSignificanceofTrusttotheAdoptionofE-WorkingPracticesWithinLocalGovernment...... 1266
Hazel Beadle, University of Chichester, Bognor Regis, UK
Chapter 64TheKnowledgeManagementCulture:AnExploratoryStudyinAcademicContext...................... 1282
Marcello Chedid, University of Aveiro, PortugalLeonor Teixeira, University of Aveiro, Portugal
Chapter 65ERPOn-PremiseorOn-Demand...................................................................................................... 1300
Fan Zhao, Department of Information Systems and Operations Management, Lutgert College of Business, Florida Gulf Coast University, Fort Myers, USA
Elias T. Kirche, Department of Information Systems and Operations Management, Lutgert College of Business, Florida Gulf Coast University, Fort Myers, USA
Chapter 66OnlineOrganization:AFlexible,AgileandAdaptableOrganizationalInstrument......................... 1317
Carlos Páscoa, Portuguese Air Force Academy, Pêro Pinheiro, PortugalAna Telha, Portuguese Air Force Academy, Pêro Pinheiro, PortugalTiago Santos, Portuguese Air Force Academy, Pêro Pinheiro, Portugal
Section 5Organizational and Social Implications
Chapter 67ContemporaryChangeManagementandLeadershipinLocalandInternationalBusinesses.......... 1340
Aytaç Gökmen, Çankaya University, Turkey
Chapter 68LeadingDigitalTransformationinHigherEducation:AToolkitforTechnologyLeaders............. 1366
Christine Elizabeth Miller, California State University – Sacramento, USA
Chapter 69DeterminingtheAccessibilityofe-GovernmentWebsitesinSub-SaharanAfricaAgainstWCAG2.0Standard...................................................................................................................................... 1385
Silas Formunyuy Verkijika, University of the Free State, Bloemfontein, South AfricaLizette De Wet, University of the Free State, Bloemfontein, South Africa
Chapter 70WorkplaceSocialSupportandAttitudetowardEnterpriseResourcePlanningSystem:APerspectiveofOrganizationalChange.............................................................................................. 1405
Paul Chou, Minghsin University of Science & Technology, Xinfen, Taiwan
Chapter 71FactorsContributingtoOrganizationalChangeSuccessorFailure:AQualitativeMeta-Analysisof200ReflectiveCaseStudies.......................................................................................................... 1427
Jenni Jones, University of Wolverhampton, UKJanet Firth, University of Wolverhampton, UKClaire Hannibal, Manchester Metropolitan University, UKMichael Ogunseyin, University of Wolverhampton, UK
Chapter 72ResistancetoOrganizationalChangeinAcademia:ACaseStudyFromPalestineInvestigatingtheUnder-ReflectedRoleofChangeAgents.......................................................................................... 1451
Devi Akella, Albany State University, USAGrace Khoury, Birzeit Univeristy, Palestine
Chapter 73AccessibilityImprovementInterventionsatByzantineMonuments:UseofTechnologyforFacilitatingAccessibilityofVisitorsWithSensoryDisabilities...................................................... 1472
Aristotelis Naniopoulos, Aristotle University of Thessaloniki, GreecePanagiotis Tsalis, Aristotle University of Thessaloniki, Greece
Chapter 74KnowledgeTransferOpennessMatrixFacilitatingAccessibilityinUKManagementEducationTeaching............................................................................................................................................ 1496
Jonathan D. Owens, University of Salford, UKUsman Talat, University of Salford, UK
Chapter 75CorporatesintheDigitalAge........................................................................................................... 1519
Hammad Azzam, Independent Researcher, USA
Chapter 76ChallengesFacingHealthServiceDeliveryinDevelopingCountriesandSolutionApproaches:TheCaseofBenin,aWest-AfricanDevelopingCountry................................................................. 1533
Thierry O. C. Edoh, Technical University of Munich, GermanyPravin Amrut Pawar, Philips Research, IndiaLaura Y. Loko, National University of Sciences, Technology, Engineering and Mathematics,
Benin
Chapter 77RifeInformationPollution(Infollution)andVirtualOrganizationsinIndustry4.0:WithinRealityCausesandConsequences................................................................................................................. 1578
Qaisar Iqbal, Universiti Sains Malaysia, MalaysiaRashid Nawaz, University of Education, Pakistan
Chapter 78EnterpriseSystems,PowerandImprovisation:EquippingUniversitiesforMassProduction?....... 1593
David W. Wainwright, Northumbria University, UKTeresa S. Waring, Northumbria University, UK
Chapter 79DigitallyEmpoweredWorkersandAuthenticLeaders:TheCapabilitiesRequiredforDigitalServices............................................................................................................................................. 1616
Joseph Crawford, University of Tasmania, AustraliaKerryn Butler-Henderson, University of Tasmania, Australia
Chapter 80UnderstandingtheEffectofDigitalLiteracyonEmployees’DigitalWorkplaceContinuanceIntentionsandIndividualPerformance............................................................................................. 1638
Elizabeth Marsh, Coventry University, Warwickshire, UK
Chapter 81ImpactofOnlineTeamworkSelf-EfficacyonAttitudesTowardTeamwork.................................... 1660
Abdullah Konak, Penn State Berks, Reading, USASadan Kulturel-Konak, Penn State Berks, Reading, USA
Chapter 82VirtualLeadership:HowMillennialsPerceiveLeadershipAttributionandItsImpactonDatabaseSystemDevelopment........................................................................................................................ 1678
Christian Graham, University of Maine, USAHarold Daniel, University of Maine, USABrian Doore, University of Maine, USA
Chapter 83CriticalThinkingofHumanResourcesintheGoal:AResearchNote............................................ 1692
Brian J. Galli, Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA
Chapter 84ImpedimentsinHealthcareDigitalTransformation......................................................................... 1704
Robert Furda, Department of Information Systems, Faculty of Management, Comenius University, Bratislava, Slovakia
Michal Gregus, Department of Information Systems, Faculty of Management, Comenius University, Bratislava, Slovakia
Chapter 85DomesticationofTelecentresbyMalawianRuralWomen............................................................... 1720
Sellina Khumbo Kapondera, Mzuzu University, Mzuzu, Malawi & Royal Holloway University of London, London, UK
Wallace Chigona, Department of Information Systems, University of Cape Town, Cape Town, South Africa
Section 6Managerial Impact
Chapter 86StrategicandBusiness-ITAlignmentUnderDigitalTransformation:TowardsNewInsights?....... 1737
Nabyla Daidj, Institut Mines-Télécom Business School, France
Chapter 87OrganizationalChangeManagement:Perceptions,Attitude,Application,andChangeManagementPracticesinNigerianUniversities............................................................................... 1750
Nwachukwu Prince Ololube, Department of Educational Management and Planning, Faculty of Education, Ignatius Ajuru University of Education,Port Harcourt, Nigeria
Dennis Ogutum Ololube, Department of Public Administration,Faculty of Management Sciences,Ambrose Alli University, Ekpoma, Nigeria
Chapter 88Leading,Managing,andFacilitatingOrganizationalChange.......................................................... 1770
Paul Steven Turner, Paul Turner HR Limited, UK
Chapter 89OrganizationalChangeandDevelopment:TheCaseforEvidence-BasedPractice......................... 1792
Robert G. Hamlin, University of Wolverhampton, UK
Chapter 90AreManagersMakingtheRightChoice?ITInvestmentforSmartWork....................................... 1821
Hyojeong Kim, Department of Hospitality Management, Kyung Hee University, Seoul, South Korea
Chang Juck Suh, Department of Management, Sogang University, Seoul, South Korea
Chapter 91TheInformationandtheStrategyBusiness...................................................................................... 1834
George Leal Jamil, FUMEC University, Brazil
Section 7Critical Issues and Challenges
Chapter 92TheUseofSoftwareToolsinLinkedDataPublicationandConsumption:ASystematicLiteratureReview............................................................................................................................................... 1868
Armando Barbosa, Federal University of Alagoas, Maceió, BrazilIg Ibert Bittencourt, Federal University of Alagoas, Maceió, BrazilSean Wolfgand Matsui Siqueira, Federal University of the State of Rio de Janeiro (UNIRIO),
Rio de Janeiro, BrazilRafael de Amorim Silva, Federal University of Alagoas, Maceió, BrazilIvo Calado, Federal Institute of Alagoas, Rio Largo, Brazil
Chapter 93ADiscussionontheRelationshipBetweenInformationandCommunicationTechnologies(ICT)andEntrepreneurship........................................................................................................................ 1889
Mehmet Eryılmaz, Uludağ University, Department of Business Administration, Bursa, Turkey
Chapter 94ContinuousImprovementMaturityModels:HowtoViewThemEffectively.................................. 1901
Brian J. Galli, Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA
Section 8Emerging Trends
Chapter 95NewTrendsandToolsforCustomerRelationship:ChallengesinDigitalTransformation............. 1916
Ana Lima, Polytechnic of Porto, PortugalJorge Pacheco, Polytechnic of Porto, Portugal
Chapter 96TranshumanismandInnovativeLeadership:AQuestionofQuality................................................ 1935
Ebba S. I. Ossiannilsson, ICDE OER Advocacy Committee, Sweden
Chapter 97ExploringtheImpactofFlexibleandPermeableWork-LifeBoundariesinaMobileWorld.......... 1955
Donna Weaver McCloskey, Widener University, USA
Chapter 98FutureofEducationinIndustry4.0:EducationalDigitization–ACanadianCaseStudy............... 1977
Rania Mohy El Din Nafea, Seneca College, CanadaEsra Kilicarslan Toplu, Seneca College, Canada
Chapter 99LiquidWorkforce:TheWorkforceoftheFuture.............................................................................. 1998
Manish Gupta, IBS, IFHE University, India
Chapter 100DistributedWorkEnvironments:TheImpactofTechnologyintheWorkplace.............................. 2011
Edwiygh Franck, The Greatest You Yet!, USA
Chapter 101WhatDoestheFutureHoldforInnovationManagementEducation?.............................................. 2033
Klemen Širok, University of Primorska, SloveniaPia Jääskeläinen, South-Eastern Finland University of Applied Sciences, Finland
Index................................................................................................................................................xxviii
