Supply Chain and Service Management College of Management

University of Massachusetts, Boston Last Edit: October 10 - 2021

Content I – What is Supply Chain Management? 1- What is Supply Chain Management 2- Interesting Features of Supply Chains in a Few Major Companies 3- Service Management and Supply Chain Management II – SCSM Concentration at the College of Management at UMASS-Boston 4- Concentration Requirement 5- SCSM Specialization (MBA) 6- Supply Chain Analytics (MS in Business Analytics) 7- Extra curriculum activities III – Careers in Supply Chain 8- Typical Supply Chain Job Titles 9- Income Range 10- Statistics about available jobs 11- Skills the employers require 12- Articles related to Careers in Supply Chain 13- Where to look for supply chain jobs IV –Supply Chain Organizations and Resources 14- Supply Chain professional organizations 15- A Few Supply Chain Groups on LinkedIn 16- Some of Many Supply Chain Websites

I – What is Supply Chain Management?

1- What is Supply Chain Management • The field of supply chain management (SCM) is a critical area of competitive advantage

for organizations around the globe.

• SCM coordinates business functions concerned about the development of goods,

services and information along the value chain with the objective of creating an

incentive for the end client.

• SCM is a cross-functional discipline including: product development, marketing,

demand/supply planning, sourcing, production, inventory, logistics, customer service,

and the connections among organizations and their channels of distribution.

• In the present complex business world, there is a need to arrange these supply chain

functions inside the firm, as well as with business partners and clients.

• Subsequently, SCM is a critical, strategic component of business, and students with

SCM education and expertise are sought after in the marketplace.

2- Interesting Features of Supply Chains in a Few Major Companies

3- Service Management and Supply Chain Management

Service Management and Supply Chain Management fields are very close to each other. There

are many techniques and approaches that can equally be applied to Supply Chain Management

as well as Service Management, including:

• Forecasting

• Capacity Management

• Layout Design

• Facility Location

• Aggregate Planning

• Product and Service Design

• Project Management

• Quality Management

• Scheduling

• Operational Risk Management

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II – Supply Chain and Service Management (SCSM) at UMASS

4- SCSM Concentration (Management Major – Undergraduate) To graduate in SCSM, you need take only 5 concentration courses. The combination of

required can elective courses in SCSM provide a flexible set of options that helps you finish

your major as soon as possible while you follow your interests.

Since Supply Chain is a multi-disciplinary field by nature, you can choose one elective from

other concentrations. This facilitates double concentration if you are interested in this option.

To pursue a concentration in SCSM, you need to take the following two required courses as

well as three of the listed elective courses.

• Required Courses:

o SCSM 454L Supply Chain Management

o SCSM 495 Supply Chain and Service Management Capstone

• Take three of the following elective courses: You must take at least two courses from the following group. All three of your concentration

electives can come from this group:

o SCSM 450 Service Operations Management

o SCSM 350 Strategic Operations

o SCSM 451 Operational Risk Management

o SCSM 480 Internship

You may take no more than one concentration elective course from the following group:

o AF 325 Theory of Corporate Finance *

o AF 363 Cost Accounting *

o IT 360 Enterprise Software *

o MGT 434 Managing in the Global Economy *

o MKT 310 Data Analysis for Marketing *

o MSIS 425L Project Management *

* At most, only one of these courses can count toward the SCSM concentration.

5- SCSM Specialization (MBA)

6- Supply Chain Analytics (MS in Business Analytics)

7- Extra curriculum activities • Supply Chain Speaker series events (MAP Miles eligible)

• Supply Chain Lunch and Learn events (MAP Miles eligible)

• Networking events (MAP Miles eligible)

• Competitions (MAP Miles eligible)

NE Inter-Collegiate Supply Chain Competition (MAP Miles eligible)

Target Case Competition (MAP Miles eligible)

• Limited scholarship opportunities

III – Careers in Supply Chain 8- Typical Supply Chain Job Titles Supply chain management jobs come under many different titles, which is an indication of

the its diversity and the vast opportunities exists for those who graduate in this area.

Supply chain Purchasing / Procurement Supply chain analyst Assistant Buyer / Purchasing Assistant Supply chain co-ordinator Buyer Supply chain manager Senior Buyer Supply chain consultant Category Manager / Commodity Manager Supply chain director Purchasing Manager / Procurement Manager VP supply chain Purchasing Consultant / Procurement Consultant Forecasting/planning Purchasing Director / Procurement Director Expeditor VP Purchasing / VP Procurement Materials planner Inventory Management Production planner Expeditor Sales Order Planner Inventory Planner Master Scheduler Inventory Manager Demand Planner Transport Production Planner Transport Coordinator Demand Planning Manager Transport Planner / Scheduler Production Planning Manager Transport Supervisor Logistics Transport Manager Logistics Analyst Transport Planning / Scheduling Manager Logistics Coordinator Warehousing & Distribution Logistics Engineer Shift Manager Logistics Manager Warehouse Supervisor Logistics Specialist Warehouse Manager Logistics Director Distribution Centre Manager VP Logistics Business Development Manager

9- Income Range Due to high demand for employees with supply chain management expertise, this is a well-

paid area among management disciplines. Below is the information for the median of salaries

for different supply chain jobs at entry, middle, and executive levels.

Source: Linkedin.com, data collected on 6th April, 2018 for the United States Note 1: Base Salary is median of available range of minimum and maximum salary on LinkedIn.

Source: Linkedin.com, data collected on 6th April, 2018 for the United States Note 1: Base Salary is median of available range of minimum and maximum salary on LinkedIn.

$50,000$51,000

$63,000$67,600$68,000$69,000$69,000$70,000

$72,000$74,500

$81,100$85,300

$93,000

0 20,000 40,000 60,000 80,000 100,000

Supply Chain CoordinatorWarehouse ManagerSupply Chain Analyst

Logistics ManagerPurchasing ManagerProduction Manager

Supply PlannerSupply Chain Operations Manager

Production Operation ManagerProduction Project Manager

Supply Chain Project ManagerSupply chain Business Operations Manager

Supply Chain Manager

Base Salary for Entry Level Jobs

$70,000

$74,500

$80,000

$94,500

$95,000

$100,000

$100,000

$104,000

$105,000

$110,000

$113,000

$116,000

0 20,000 40,000 60,000 80,000 100,000 120,000 140,000

Senior Operations Analyst

Customer Logistics Manager

Senior Supply Chain Analyst

Senior Production Manager

Director Of Warehouse Operations

Senior Operation Manager

Senior Logistics Manager

Demand Planning Manager

Supply Chain Planning Manager

Senior Project Manager

Senior Purchasing Manager

Senior Transportation Manager

Base Salary for Middle Level Jobs

Source: Linkedin.com, data collected on 6th April, 2018 for the United States Note 1: Base Salary is median of available range of minimum and maximum salary on LinkedIn. 10-Job Availability The following charts show the percentage of available positions of each job title for entry,

middle, and executive level jobs.

Source: Linkedin.com, data collected on 6th April, 2018 for the United States Note: The percentages in this chart are out of 28,694 entry level supply chain jobs on LinkedIn

$110,000$120,000

$130,000$130,000

$136,000$139,000

$150,000$150,000$150,000

$178,000$193,000

$210,000

0 50,000 100,000 150,000 200,000 250,000

Director of LogisticsVP of Production

Senior Manager Business OperationsDirector Customer Operations

Director of Production OperationsDirector Supply Chain Management

Senior Director of OperationsDirector Strategic Sourcing

Director Global Supply ChainVP, Supply Chain Operations

Senior Director Sales OperationsVP of Supply Chain

Base Salary for Executive Level Jobs

0.8

1.2

1.5

2.3

2.4

3.5

3.6

3.9

4.8

9.9

10.2

22.9

32.8

0 5 10 15 20 25 30 35

Production Manager

Supply chain Business Operations Manager

Supply Chain Program Manager

Strategic Sourcing Manager

Supply Chain Operations Manager

Production Operation Manager

Supply Chain Project Manager

Production Project Manager

Purchasing Manager

Supply Chain Analyst

Logistics Manager

Warehouse Manager

Supply Chain Manager

Percentage of Jobs for Entry Level (%)

Source: Linkedin.com, data collected on 6th April, 2018 for the United States Note: The percentages in this chart are out of 27,412 mid-level supply chain jobs on LinkedIn

Source: Linkedin.com, data collected on 6th April, 2018 for the United States Note: The percentages in this chart are out of 4,705 executive level supply chain jobs on LinkedIn

1.5

2.2

3.8

4.4

6.4

6.8

7.1

7.8

11.3

13.2

15.2

20.5

0 5 10 15 20 25

Demand Planning Manager

Customer Logistics Manager

Senior Operations Analyst

Senior Purchasing Manager

Senior Project Manager

Senior Supply Chain Analyst

Supply Chain Planning Manager

Senior Production Manager

Senior Operation Manager

Director Of Warehouse Operations

Senior Logistics Manager

Senior Transportation Manager

Percentage of Jobs for Middle Level (%)

2.4

2.4

3.6

3.6

3.9

5.3

6.3

7.6

8.9

14.8

20.4

20.7

0 5 10 15 20 25

Senior Director Sales Operations

Senior Manager Business Operations

Director Customer Operations

Senior Director of Operations

Director Strategic Sourcing

Director Supply Chain Management

Director Global Supply Chain

VP of Production

VP, Supply Chain Operations

Director of Production Operations

Director of Logistics

VP of Supply Chain

Percentage of Jobs for Executive Level (%)

11-Skills expected by employers Below you can find the weights of skills required by the supply chain employers for entry,

middle, and executive level jobs.

Source: Linkedin.com, data collected on 6th April, 2018 for the United States

Source: Linkedin.com, data collected on 6th April, 2018 for the United States

1.3

1.5

1.8

1.9

2.1

2.5

2.7

6.0

6.3

6.9

7.1

7.8

10.3

10.3

13.3

18.3

0 2 4 6 8 10 12 14 16 18 20

Financial Analysis Ability

Problem Solving Abilities

Measurement/assessment Ability

Relationship Management skills

Decision Making Ability

Other Skills

Change Management Skills

Ability to work in Teams

Certification

Analytical Skills

Project Management Skills

Ability to Plan

Time Management

Ability to Learn

Organizational Skills

Technical Capabilities

Percentage of Skills Required for Entry Level (%)

1.9

2.1

3.5

3.5

4.3

4.7

4.9

6.8

7.3

8.2

9.4

9.5

10.5

11.6

11.8

0 2 4 6 8 10 12 14

Organizational Skills

Enthusiasm

Ability to Plan

Ability to work in Teams

Ability to Learn

Relationship Management skills

Other Skills

ERP Software

Ability to Handle High Pressure Situation

Creative Thinking Ability

Change Management Skills

Time Management

Leadership Abilities

Project Management Skills

Problem Solving Abilities

Percentage of Skills Required for Middle Level (%)

Source: Linkedin.com, data collected on 6th April, 2018 for the United States

12-Articles related to Careers in Supply Chain • Jobs and Career Paths in Supply Chain and Logistics

Fresh out of college? Planning to make a career in supply chain or considering a mid-career change in supply chain? Here is what you need to know

• Careers in Logistics and Supply Chain Management This article will give you some insight about positions, courses, and career paths you might aim for if you are interested in making your career in Logistics and Supply Chain Management

• 10 Reasons to Pursue Career in Logistics and Supply Chain Now Check out this article to know the reasons that why a career in Logistics and Supply Chain can be dynamic and so much rewarding

13-Where to look for supply chain jobs

• Career Services at University of Massachusetts, Boston

• LinkedIn.com

• Indeed

• scmportal.net

• glassdoor.com

• jobsinlogistics.com

• careerbuilder.com

• Monster.com

• Velvetjobs.com

• Mycareer.com

3.3

3.4

4.3

4.7

5.8

5.8

7.1

7.2

7.6

8.3

8.8

8.9

10.4

14.4

0 2 4 6 8 10 12 14 16

Ability to work in Teams

Ability to Plan

Ability to Handle High Pressure Situation

Relationship Management skills

Certification

Creative Thinking Ability

ERP Software

Time Management

Leadership Abilities

Problem Solving Abilities

Other Skills

Change Management Skills

Project Management Skills

Communication Skills

Percentage of Skills Required for Executive Level (%)

IV –Supply Chain Professional Organizations 14-Supply Chain professional organization Many employers require (or strongly value) professional certifications in addition to a related

degree. There are many supply chain certifications available for those who pursue this field.

Below is some of the well-known supply chain certifications.

Organization Certification Description

APICS

CPIM Certified in Production and Inventory Management

CSCP Certified Supply Chain Professional

CFPIM Certified Fellow in Production and Inventory Management

SCOR-P Certified in the SCOR Model

ISM

CPSM Certified Professional in Supply Management

CPSD Certified Professional in Supplier Diversity

CSCMP CSPro Supply Chain Professional

15-A Few of Supply Chain Groups on LinkedIn

• UMass Boston Supply Chain and Service Management (SCSM)

• Supply chain management group

• Logistics and supply chain professionals

• Supply chain minded

• World class Supply chain management

• Supply chain insight- Share and learn

• SCM professionals

• ISM-Greater Boston, Inc.

• APICS Boston

16-Some of many Supply Chain websites • logistics management

• supply chain digest

• SupplyChain247

• supply chain management review