SIMITRI TRAINING TOPICS

1SIMITRI GROUP INTERNATIONAL

SIMITRI TRAINING TOPICS

SIMITRI GROUP INTERNATIONALJULY 2020


SUBJECT MATTER EXPERTISE

Proven content and blended programmes that fit our clients’ unique business objectives

PERSONAL EFFECTIVENESS

Driving individual performance with

a focus on mindfulness, resilience,

and time management

BUSINESS ACUMEN

Developing skills in problem

solving, business acumen,

creativity, and innovation

COLLABORATION & INCLUSION

Improving collaboration within

teams and across functions,

generations, and cultures

LEADERSHIP & MANAGEMENT

Guiding leaders to discover their

leadership styles, drive change, and

improve individual and team

performance

COMMUNICATION SKILLS

Developing skills for presenting,

influencing, and managing

relationships in person, in writing,

and on the phone

SALES & SERVICE

Building the business through

trusted client relationships and

effective customer service


SIMITRI TRAINING TOPICSLEADERSHIP & MANAGEMENT COMMUNICATION SKILLS COLLABORATION & INCLUSION

Being a Leader

Being a Mentor

Career Development

Conversations

Change Leadership

Change Management

Coaching for Results

Executive Presence

Integrating Virtual Teams

Management Essentials

Managing a Multi-

Generational Team

Managing High Performing

Teams

Motivating & Engaging

Team Members

Performance Management

Assertive Communication

Business Storytelling

Business Writing

Communication Skills

Conflict Management

Facilitation Skills

Giving & Receiving

Feedback

Influencing Skills

Leading Effective Meetings

Making PowerPoint Great

Managing Challenging

Conversations

Negotiation Skills

Presentation Skills

Presenting with Big Data

Train the Trainer

Collaborating as a Team

Cross-Cultural

Collaboration

Cross-Functional

Collaboration

Diversity & Inclusion

Managing Unconscious

Bias

Preventing Sexual

Harassment

Team Building Workshop

Thriving in a Matrix

Environment

Working in a Virtual Team

PERSONAL EFFECTIVENESS BUSINESS ACUMEN SALES AND SERVICE

Adapting to Change

Building Effective

Relationships

Career Planning

Emotional Intelligence

Enhancing Personal

Effectiveness

Growth Mindset

Networking Skills

Personal Branding

Personal Resilience

Thriving Under Pressure

Time Management

Agile Project Management

Data-Driven Decision

Making

Design Thinking

Developing Business

Acumen

Driving Success Through

Innovation

Driving Value with

Big Data

Proactive Problem Sensing

Problem Analysis Decision

Making

Project Management

Strategic Thinking &

Planning

Being a Trusted Advisor

Handling Customer

Complaints

Key Account Management

Managing Your Sales

Pipeline

Mastering Social Media

Marketing

Most Meaningful

Messaging

Perfect Client Meetings

Price Negotiation Skills

Probing for Value

Selling on Social Media

Superior Customer Service


FULL CLASSROOM WORKSHOPS DELIVERED VIRTUALLY

The following are now available for Virtual Instructor-Led format

Advanced Presentation Skills Negotiation Skills

Business Storytelling Project Management

Coaching Skills Presentation Skills

Critical Thinking Selling in a Virtual Environment

Decision Making with Big Data Trusted Advisor

Driving Success Through Innovation


Influencing without Authority


PSYCHOMETRIC TOOLSASSESSMENTS FOR INDIVIDUALS AND TEAMS

▪ Myers-Briggs Type Indicator

▪ Leadership WorkStyles

▪ Business Behaviour Style

▪ DiSC Assessment

▪ Emotional Intelligence Skills

Assessment (EISA)

▪ GlobeSmart

▪ StrengthsFinder

▪ Belbin Team Roles

▪ Team Management Profile

▪ 5 Dysfunctions of a Team

▪ Tuckman Assessment


SELF-DIRECTED LEARNING

Web-based learning portals with micro-learning

content accessible on desktop and mobile.

EXECUTIVE COACHING

One-on-one and small group engagements,

delivered over an extended period of time.

INSTRUCTOR-LED TRAINING

Delivered with experiential learning, case studies,

role-plays, group discussions, and feedback sessions

over 2-day, 1-day, half-day, or 2-hour sessions.

MULTIPLE LEARNING CHANNELS

VIRTUAL INSTRUCTOR-LED TRAINING

Delivered via interactive webinars that can be

attended remotely with chat, polls, and breakouts to

ensure a highly interactive and engaging session.

7Copyright © Simitri Group International | www.simitrigroup.com

LEADERSHIP &

MANAGEMENT

Simitri’s leadership and management programmes

help professionals at middle and upper management

levels to succeed when leading others. From

fundament skills for new managers, to advanced

leadership topics, our expertise covers a wide range of

areas that are critical for managers of all types to lead

their teams to success.



Simitri’s leadership and management programmes are for

managers at all level of an organisation. For newer and

middle managers, Simitri develops critical skills for

managing individuals and teams, such as effective

delegation, feedback, and coaching conversations that

prepare team members for sustained performance and

career growth. Managers also learn new skills to create

high performing teams as a whole, including managing

team goals, processes, and interpersonal relationships.

Simitri helps an organisation’s senior leaders to

understand themselves on a deeper level and to develop

their leadership vision, style, presence, and strategy. As a

result, leaders are equipped to drive change across large

teams and organisations, boost business performance,

and lead critical projects.

TRAINING TOPICS

Being a Leader

Being a Mentor

Career Development

Conversations

Change Leadership

Change Management

Coaching for Results

Executive Presence

Integrating Virtual Teams

Management Essentials

Managing a Multi-

Generational Team

Managing High

Performing Teams

Motivating & Engaging

Team Members




BEING A LEADER

KEY TOPICS

The Resilient Leader

Invest Time in Knowing

Yourself

Fostering Internal Focus

of Control

Search for a Deeper Meaning

Nurture Strong Positive

Relationships

Develop the Habit of

Improvising

Taking Ownership

WORKSHOP OVERVIEW

The Simitri Being a Leader Workshop explores the mindset, skills, and behaviour required to

succeed as a leader in today’s business environment.

By understanding the role a leader must play in the organisation, developing a higher level of self-

awareness, and learning the behaviours of effective leadership, the participants will improve the

performance and contributions of individual team members and the team as a whole.

During the workshop, we explore 5 qualities to succeed as a resilient leader. After all, great leaders

are defined by their behaviour during challenging times.

BENEFITS FOR PARTICIPANTS

By completing this workshop, participants will:

• Understand expected leadership competencies and how to acquire them

• Understand their leadership style, and how they can adapt to the situation and team

• Build rapport and foster productive working relationships with and between team members

• Create higher contributions and performance from individuals and teams

• Have an action plan to guide their development as a leader



BEING A MENTOR

KEY TOPICS

Understanding Mentoring

Understanding Mentoring

Identifying Roles &

Responsibilities

The Simitri Mentoring Process

Conducting a Kick-Off

Meeting

Setting Mentoring Goals

Interactive Mentoring Model

Ending the Relationship

WORKSHOP OVERVIEW

The Simitri Being a Mentor Workshop provides mentors the critical mindset, skills and tools to

ensure the mentee benefits from the relationship and is able to grow in a professional context.

Mentoring programmes assist the organisation in transferring skills, knowledge and experiences.

However, most mentors have not been taught the “how to” of mentoring and often revert to previously

learned leadership skills, such as coaching or managing.

During the workshop, participants learn the practical aspects of mentoring: roles and responsibilities,

mentoring strategies, and behaviour appropriate for each phase of the mentoring relationship.



• Understand the differences between mentoring, coaching, managing, and counseling

• Identify how mentoring works

• Identify the key stages in a mentoring relationship

• Use a variety of tools and techniques to achieve desired objectives

• Avoid the most common pitfalls when mentoring



CAREER DEVELOPMENT CONVERSATIONS

KEY TOPICS

Career Coaching

Conversations

Understanding the Employee

Understanding the Business

Environment

Identifying Career

Development Opportunities

Structuring a Career

Coaching Conversation

Having an Ongoing

Discussion

WORKSHOP OVERVIEW

The Simitri Career Development Conversations Workshop provides leaders and managers with

the skills to support their team members’ career goals and aspirations within the company.

This workshop is centred on helping leaders to hold a career development conversation in a manner

that is engaging and motivational for the other person. During this workshop we introduce 3 key

stages necessary for success, including planning (on the part of the manager), identifying options for

career development and developing a process to following-up after the initial conversation.

A key outcome of the workshop is that the team member takes ultimate ownership of his/her career,

and that the manager understands his/her role in supporting the team member.



• Understand their team members more deeply

• Identify the different approaches (Ladder vs. Lattice) for career advancement

• Help a team member identify opportunities to develop his/her career within the company

• Have a process for structuring career development conversations

• End the conversation with next steps agreed to by both parties



CHANGE LEADERSHIP

KEY TOPICS

Our VUCA World

Understanding Change

Stakeholder Analysis

Reactions to Change

Individual Change Process

Accelerating Change

Acceptance

John Kotter’s 8 Steps of

Leading Change

Communicating the Change

Sustaining the Change

WORKSHOP OVERVIEW

The Simitri Change Leadership Workshop is designed to help leaders and change agents drive

large-scale change initiatives at the division and organisational level. During the session, we explore

techniques that accelerate the successful implementation of change while minimising the negative

impact change has on teams throughout the organisation.

The workshop begins by helping participants understand the changes taking place in today’s

business environment. By realising we are in a VUCA World (volatility, uncertainty, complexity, and

ambiguity), participants can develop a comprehensive plan for leading change. Furthermore, it helps

the participants adjust their approach to change, lead others who are confronted with change, and

contribute to the change initiative’s overall success.



• Understand the reactions and process people go through when faced with change

• Understand the change process and reactions of others when faced with change

• Develop an effective communication plan that facilitates the implementation of change

• Reduce organisational resistance to the change



CHANGE MANAGEMENT

KEY TOPICS

Our VUCA World


Reactions to Change


Having a Change Vision

Understanding My Team

Delivering a Clear Message

Being Agile

WORKSHOP OVERVIEW

The Simitri Change Management Workshop helps people leaders and managers deliver change

within their teams. During the session, we explore techniques that accelerate the implementation of

change, while minimising the negative impact the change has on their teams and individual team

members.

The workshop begins by helping participants understand the changes taking place in today’s

business environment, including that we are now in a VUCA World (volatility, uncertainty, complexity,

and ambiguity). From there we help the participants adapt their change management behaviour by

being a VUCA Manager (vision, understanding, clarity, and agility). Furthermore, the session helps

participants to adjust their reactions to change, lead others who are confronted with change, and

contribute to their team’s overall success.



• Understand the reactions and process people go through when faced with change

• Help team members understand the need and embrace the benefits of the change

• Reduce their team’s resistance to change

• Develop strategies to accelerate the change acceptance process



COACHING FOR RESULTS

KEY TOPICS

The Coaching Process

Planning for Success

Coaching Strategies

Adapting Your Style

Motivating the Coachee

Setting Performance Goals

Giving Instructions

GROW Model

Questioning & Listening

Giving Feedback

WORKSHOP OVERVIEW

The Simitri Coaching for Results Workshop provides leaders and managers with the skills to

improve the performance of individual team members and the team as a whole.

The workshop is focused on the “how to” aspect of coaching, including goal setting, empowering

team members and providing feedback.

During the course, the participants will explore the softer skills needed to be an effective coach,

including understanding your team members, building rapport, asking questions, and listening.



• Understand their responsibilities in developing a team member

• Create higher contributions and performance from individual team members

• Understand what can (and won’t) work when coaching their team members toward success

• Coach in a way that ensures others accept responsibility for their development, actions, and goals

• Give feedback in daily work and appraisal situations



EXECUTIVE PRESENCE

KEY TOPICS

Executive Presence

Developing Self-Awareness

Understand How You Want

Others To See You

Defining Your Brand

Delivering the Right

Behaviour

Skills for Achieving Your

Presence

WORKSHOP OVERVIEW

The Simitri Executive Presence Workshop is focused on the belief that impressions and

perceptions matter. How others perceive us and how they describe us can affect their willingness to

work with us. Therefore, as a leader or manager, it’s important that you deliver the right impression

and make a strong impact on those around you.

During this course, we discuss a process for developing and demonstrating one’s desired executive

presence. By understanding that it’s not just what they say, but how they say it, the participants will

come across as more confident, sincere, and credible. Participants will have multiple opportunities to

practice delivering their Executive Presence in a variety of workplace situations such as group

meetings, one to one conversations, and formal presentations.



• Understand the perception others have of them

• Ensure they create the right impression

• Demonstrate a higher level of confidence when interacting with others

• Become more memorable to others



INTEGRATING VIRTUAL TEAMS

KEY TOPICS

Being a Leader & Manager

Remotely

High Performing Virtual

Teams

Goals and Roles

Building Team Rapport

Empowering Your Team

Remote Communications

Establishing Team Processes

Managing Across Cultures

WORKSHOP OVERVIEW

The Simitri Integrating Virtual Teams Workshop provides managers, team leaders, and

supervisors with the skills to improve the performance and contributions of remote team members

and the virtual team as a whole.

The course is focused on the skills and capabilities to lead and manage a team remotely, including

communicating, coaching, motivating and developing team goals, roles, and processes.

During the workshop, a number of individual and group exercises and role-plays are used to help

participants gain a better understanding of their virtual team management style, and equally

important, how it is viewed by others.



• Understand their role as a virtual team manager and the challenges they will face

• Build rapport and foster productive working relationships with virtual team members

• Develop a framework for the team to ensure maximum efficiency

• Give and receive feedback over the phone and through email to increase performance



MANAGEMENT ESSENTIALS

KEY TOPICS

Being a Manager

Understanding Your Team

Adapting Your Management

Style

Motivating a Team Member

Giving Instructions

The Power of Asking

Questions

Delegating & Empowerment


Giving Feedback

WORKSHOP OVERVIEW

The Simitri Management Essentials Workshop addresses the core skills managers need to get

results through people. During this workshop, participants learn the ‘how to’ aspect of management,

including setting goals, adapting their management style, delegating and giving feedback.

The workshop helps and prepares managers with the knowledge to understand the larger scope of

their responsibilities and to equip them with the skills to cope with these responsibilities effectively.

The workshop combines a variety of training methodologies (interactive discussions, exercises, role-

plays and case studies) to reinforce and sustain key knowledge.



• Realise the expectations others have of them as a manager

• Understand expected managerial competencies and ways to acquire them

• Achieve greater results by creating a high-performing environment

• Understand their managerial styles and how to adapt to the situation and those on their team



MANAGING A MULTI-GENERATIONAL TEAM

KEY TOPICS

Why Generational Diversity

Matters

Understanding Generations at

Work

Communicating Across

Generations

Understanding the Individual

Motivating a Multi-

Generational Team

Handling Potential Conflict

Reconciling the Differences

WORKSHOP OVERVIEW

The Simitri Managing a Multi-Generational Team Workshop provides leaders and managers with

the skills to improve the performance and contributions of teams composed of multiple generations.

Today’s team may consist of people from three generations, all with different ideas for communication

and collaboration. To manage a generationally diverse team, the leader must help employees find

common ground, overcome conflict, and leverage the strengths of each generation.

By participating in this workshop, participants recognise and appreciate the unique contributions that

“different” generations can make in the workplace and create an environment that maximises the

potential of all team members.



• Appreciate the advantages that a generationally diverse workplace can offer a team

• Develop effective behaviours and communication approaches when leading across generations

• Understand what motivates / demotivates different generations

• Use a number of tools and approaches to resolve conflict and reconcile generational differences



MANAGING HIGH PERFORMING TEAMS

KEY TOPICS

Being the Team Leader

Team Development Stages

Setting Team Goals

Developing a Balanced Team

Establishing Roles &

Responsibilities

Motivating & Empowering the

Team

Processes & Procedures

Establishing Interpersonal

Relationships

WORKSHOP OVERVIEW

The Simitri Managing High Performing Teams Workshop provides leaders and managers with the

skills to improve the performance and contributions of the team as a whole.

The course is focused on the “how to” aspect of creating and managing teams, including developing a

team framework, setting a vision and goals, establishing roles and responsibilities, establishing

processes and procedures, and dealing with interpersonal relationships.

During the workshop, individual and group exercises and role-plays are used to help participants

better understand their team leadership style, and equally important, how it is viewed by others.



• Understand the team dynamics they will face

• Build rapport and foster productive working relationships between team members

• Establish team goals to drive alignment and accountability

• Ensure roles and responsibilities are clearly defined

• Set in place effective processes and procedures



MOTIVATING & ENGAGING TEAM MEMBERS

KEY TOPICS

Understanding Motivation and

Engagement

The SCARF Model

Status

Certainty

Autonomy

Relatedness

Fairness

Increasing Motivation and

Engagement

Removing Barriers

WORKSHOP OVERVIEW

The Simitri Motivating & Engaging Team Members Workshop provides leaders and managers

with a range of strategies to motivate individuals and the team as a whole.

The workshop draws on the SCARF module developed by David Rock, which approaches motivation

with an understanding of how humans perceive threats and rewards in the workplace, and how these

perceptions can either engage or disengage team members.

During the workshop, participants discuss key drivers of motivation and engagement and analyse

how each driver is applied in their own teams. In the process, participants identify ways to draw team

members toward greater engagement, or unintentionally push team members into disengagement.



• Apply a research-based understanding of what does and doesn’t motivate team members

• Build morale and re-motivate a team that has gotten off track

• Identify and remove unintended barriers of engagement

• Develop an action plan for maximising perceived rewards and minimising perceived threats



PERFORMANCE MANAGEMENT

KEY TOPICS

Performance Review

Meetings

Setting Performance Goals

Understanding the Team

Member’s Perspective

Delivering Appraisals & Giving

Feedback

Motivating the Team Members

Dealing with Challenging

Situations

Collaborative Action Planning

WORKSHOP OVERVIEW

The Simitri Performance Management Workshop provides leaders and managers with the skills to

improve the performance of individual team members.

The workshop is focused on the “how to” aspect of delivering staff development/performance

management sessions, including goal setting, motivating team members, and providing feedback.

During the course, the participants also discuss the softer skills needed to deliver an effective

performance review meeting, particularly when disciplinary action is required, including building trust,

understanding their team members, and adapting their approach to the person and the situation.



• Understand their team members, specifically their needs and drivers

• Set goals for individual team members to ensure they accept responsibility for their achievements

• Understand what can (and won’t) motivate their team toward success

• Deliver a clear, concise performance management message

• Deal with challenging situations and team members in a professional manner


COMMUNICATION

SKILLS

Simitri’s communication skills programmes help

individuals and teams to manage relationships more

effectively, both internally and externally. In each

learning engagement, participants also work with real-

world case studies and perform role-plays to help get at

the heart of any challenging situation, which allows them

to better understand how to effectively apply their

classroom learnings once they return to the workplace.



Based on the belief that anyone can improve outcomes if

given the right tools, Simitri communication skills

programmes focus heavily on practical skills development

and their applications in the workplace.

Workshops are often structured along the three primary

elements of articulation: building awareness of self and

others, adapting one’s communication style to the other

person, and articulating messages clearly and effectively.

Participants are often presenting within the first half hour

of a workshop and are thus able to quickly discover their

strengths and weaknesses from precise feedback.

The content can be tailored for beginner to advanced skill

levels and can be applied in a wide variety of contexts,

including face-to-face interactions, phone conversations,

and business report and email writing.

TRAINING TOPICS


Business Storytelling

Business Writing

Communication Skills

Conflict Management

Facilitation Skills

Giving & Receiving

Feedback

Influencing Skills

Leading Effective

Meetings

Making PowerPoint Great

Managing Challenging

Conversations

Negotiation Skills

Presentation Skills

Presenting with Big Data

Train the Trainer



ASSERTIVE COMMUNICATION SKILLS

KEY TOPICS

Degrees of Communication

Defining My Objectives

Making the Right Impact

Assertive Message Structure

Fogging

Positive Inquiry

Broken Record

Pushing Back

Dealing with Resistance

WORKSHOP OVERVIEW

The Simitri Assertive Communication Skills Workshop is a highly interactive course designed to

increase your skills and ability when being assertive in the workplace.

During the workshop, participants learn how to express ideas, feelings, and recommendations in a

way that ensures their messages are understood and accepted by the other party.

We also spend time ensuring that there is congruence in the message. When being assertive, it’s

not just what you say, but how you say it. Words, voice, and physical expressions need to work

together to create an appropriate impact. All of these will be discussed within the context of

protecting the relationship with the other person.



• Know the difference between passive, assertive, and aggressive communication behaviour

• Communicate more effectively

• Deliver a message without backing down or losing control

• Use different assertive techniques based on the person and the situation



BUSINESS STORYTELLING

KEY TOPICS

The Power of Stories

Setting Your Objectives

Understanding the Audience

Essential Elements of a Story

Structuring the Story

Developing Engaging Content

Non-Verbal Delivery Skills

WORKSHOP OVERVIEW

The Simitri Business Storytelling Workshop helps people find their stories and connect them to

the business environment in a meaningful way. The course provides a step-by-step approach for

creating and delivering stories that appeal to the whole brain. The result is a more memorable,

effective, and compelling message.

The fact is, in business, we need stories for our most important work: to gain credibility, call people to

action, share values, and paint a picture of the future. Most people do not realise they already have

amazing stories to tell and that sharing those stories will help them succeed in their personal and

professional life.



• Understand the importance of using stories in the workplace

• Create stories that connect with the hearts and minds of the audience

• Deliver interesting, compelling, and engaging stories

• Express emotions that are appropriate for a given story



BUSINESS WRITING

KEY TOPICS

Planning to Write

Setting Objectives

Understanding the Reader

Being Clear

Being Concise

Being Credible

Being Coherent

Revising & Editing

Structuring Effective Emails

Email Etiquette

Writing Good & Bad News

WORKSHOP OVERVIEW

The Simitri Business Writing Skills Workshop is a highly interactive course focused on the key

components of planning and writing in order to deliver a clear, concise, and powerful message.

During the workshop, participants learn to write informative and persuasive business documents

such as business plans, memos, reports, and emails that achieve their desired objectives.

The workshop addresses the following challenges in business writing: creating documents with

enough appeal that someone actually wants to read them, using a coherent structure, eliminating

excess words and jargon, and conveying the appropriate tone.



• Make the whole process of writing more effective through planning

• Understand that all documents should be written from the reader’s point-of-view

• Adapt their writing style to the situation and audience

• Use crisper, more concise language that gets their message across

• Be thorough when editing their work




KEY TOPICS

Qualities of an Effective

Communicator


Adapting Your Communication

Style


Delivering the Message

Non-Verbal Delivery Skills

Communicating through Email

Communicating on the Phone

WORKSHOP OVERVIEW

The Simitri Communication Skills Workshop enables participants to communicate in different

situations, at different levels of an organisation, and to different stakeholders within their workplace.

During the workshop, we spend time practising the key pillars of communication: listening,

questioning and presenting. By having a better understanding of their own communication styles, as

well as that of the person with whom they are communicating, participants will be more productive

and efficient in the workplace.

By understanding the value of communication and how to communicate face-to-face, during

meetings, on the phone, and through emails, participants will be in a better position to achieve their

goals and objectives.



• Communicate more effectively to multiple levels within the organisation

• Communicate more efficiently through multiple channels

• Create the right impact when communicating

• Understand their communication styles and strengths

• Adapt their communication style based on their stakeholder, the topic, and the situation



CONFLICT MANAGEMENT

KEY TOPICS

Understanding Conflict

The Impact of Conflict

Causes of Conflict

Responses to Conflict

Preventing Conflict

Managing Conflict

From Conflict to Collaboration

Having a Constructive

Conversations

Collaborating as a Group

WORKSHOP OVERVIEW

The Simitri Conflict Management Workshop helps participants manage and resolve conflict that

may emerge between teams or individuals.

By understanding the evolution of conflict, the underlying root cause of conflict, and the different

ways to deal with conflict, the participants will be better prepared to deal with conflict in a manner

that produces a positive outcome.

The case studies used during the course address a variety of work-related conflicts. The skills taught

during the workshop apply to all workplace relationships including intra-personal relationships, inter-

team and intra-team relationships, and client and supplier relationships.



• Gain greater confidence by viewing conflict as an opportunity, not a threat

• Examine a challenging business situation “from their point of view”

• Improve personal effectiveness when faced with conflict

• Improve teamwork skills using a win-win or win-not-lose resolution approach



FACILITATION SKILLS

KEY TOPICS

Difficult People vs. Difficult

Situations

Understanding the Person

Taking Control of the Situation

Defining Your Objectives

Determining Your Approach

Building the Relationship


WORKSHOP OVERVIEW

The Simitri Dealing with Difficult People Workshop gives participants the interpersonal skills,

insight, and communication techniques to effectively deal with challenging people in the workplace.

During the workshop, we first explore what can make people difficult: time is of the essence, stakes

are high, internal politics, or a variety of emotional/personal issues.

From there, we help participants understand the real impact the difficult person has on his/her

performance. With this understanding, the participants are then in a position to use a number of

tools, techniques, and tips to maintain control of the situation and minimise the negative impact of the

difficult person.



• Understand the difference between a difficult person and a difficult situation

• Examine an person from multiple dimensions, resulting in a broader understanding

• Speak in a manner that ensures the other party will listen

• Develop strategies to deal with difficult people



GIVING & RECEIVING FEEDBACK

KEY TOPICS

The Gift of Feedback

Giving Feedback to Others

Receiving Feedback

Showing Appreciation

Initiating Self-feedback

Acting on Feedback

WORKSHOP OVERVIEW

The Simitri Giving & Receiving Feedback Workshop explores the mindset, skills, and behaviour

required to use effective feedback to increase self-awareness and drive overall team performance.

Used correctly, feedback can have a positive impact on team performance. Used incorrectly,

feedback can cause negative feelings and increase demotivation and disengagement. By

understanding the proper approach to delivering feedback, participants will maximise the positive

and minimise negative outcomes.

The workshop also discusses how to receive feedback without feeling threatened or defensive, as

well as how to apply the technique of self-feedback to identify strengths and potential areas for

improvement.



• Understand the positive benefits of effective feedback for the team

• Identify the harms of ineffective feedback and how they can be avoided

• Develop an approach to delivering feedback to colleagues and team members

• Create self-awareness by initiating self-feedback and applying the feedback from others



INFLUENCING SKILLS

KEY TOPICS

The Art & Science of

Influencing

Understanding Others

Adapting Your Style


Being Persuasive


Pushing Back

Handling Difficult People

WORKSHOP OVERVIEW

The Simitri Influencing Skills Workshop gives participants the interpersonal skills and

communication techniques to effectively influence other people in the workplace.

Whether colleagues, employees, managers, clients or suppliers, the participants learn how to

influence others to accept their requests, support their projects and adopt their recommendations.

The Influencing Skills Workshop addresses the following challenges: gaining internal buy-in for

projects and ideas, obtaining external support for business initiatives, and convincing management to

take action.



• Communicate more effectively

• Use new strategies to build successful business relationships

• Create unique communication strategies to effectively influence others

• Comprehend their influencing style and strengths

• Adapt their influencing style based on their stakeholder, the topic and the situation



LEADING EFFECTIVE MEETINGS

KEY TOPICS

Three Stages of a Meeting

The Planning Process

Starting a Meeting

Managing the Meeting

Using Facilitation Skills

Dealing with Challenging

Situations

Group Process Tools

Ending a Meeting

WORKSHOP OVERVIEW

The Simitri Leading Effective Meetings Workshop gives participants the skills and ability to lead

meetings where individuals discuss issues, solve problems, and make decisions.

Meetings are a vital cog in the day-to-day running of most organisations. Yet, research tells us that

most people feel that meetings are not as efficient as they could be.

To increase the efficiency of meetings, participants learn to overcome the challenges of leading team

meetings, including: keeping the meeting on track, managing challenging group dynamics, having

discussions that result in action plans, and facilitating discussions to understand the concerns and

issues of all parties.



• Have a tool kit of meeting management processes, tips, and techniques

• Plan and run meetings that deliver expected results

• Enhance their face-to-face communication skills and ability to “manage the room”

• Know the fundamental secrets of professional meeting managers



MAKING POWERPOINT GREAT

KEY TOPICS

The Power of Visual Aids

The Presentation Ecosystem

Defining Objectives

Understanding the Audience

Your Role of Producer

Thinking Like a Designer

Being Creative

Designing with Impact

WORKSHOP OVERVIEW

The Simitri Making PowerPoint Great Workshop is for anyone looking to develop high impact

PowerPoint slides that connect with the audience, are visually appealing, and are easy to deliver.

The workshop takes the perspective of the ‘Producer,’ focusing on both the planning and design of a

clear, concise and compelling slide deck.

During the workshop, participants review the ‘Presentation Ecosystem’ to understand objective

setting, audience analysis, storyboarding and other planning considerations. We then move on to

understanding your role as a Producer and how to think like a Designer in terms of colour, saturation,

typography, illustrations and photography.



• Know why planning is important and how to do it

• Understand the role of the Producer in making presentations a success

• Design presentations from the audience’s perspective

• Use charts, graphs and images that convey professionalism

• Know how to create agency-style presentations



MANAGING CHALLENGING CONVERSATIONS

KEY TOPICS

Difficult Situations vs. Difficult

People

Planning for Success

Defining My Objectives

Understanding the Person

Choosing the Communication

Channel

Managing My Emotions

Managing the Emotions of

Others

Structuring the Conversation

WORKSHOP OVERVIEW

The Simitri Managing Difficult Conversations Workshop provides individuals with the mindset,

skills, and tools to have productive business dialogues particularly when the topic is unpleasant, or

even contains bad news.

During the workshop, we explore what can make a conversation difficult – time is of the essence,

emotions are high, and opinions vary. From there, we help the participants understand their

viewpoints on the topic, and equally important, the viewpoints of the other party. As a result, the

participants are in a position to use effective communication to ensure an engaging, and constructive

dialogue.



• Understand what makes a conversation difficult and challenging

• Examine an issue from multiple view points

• Speak in a manner that ensures the other party will listen and understand the message

• Develop strategies to deliver unpleasant or bad news

• Communicate effectively with people who do not agree with his or her ideas



NEGOTIATION SKILLS

KEY TOPICS

The Negotiation Process

8 Planning Steps

Setting Goals


BATNA

Issues & Positions

Philosophies, Strategies &

Tactics

Power & Control

Overcoming Deadlocks

WORKSHOP OVERVIEW

The Simitri Negotiation Skills Workshop provides measurable improvements in all participants’

negotiating performance. Emphasis is on practice rather than theory.

Participants learn to use negotiating strategies and tactics, mainly through role-play and group

exercises. Under the guidance of the Simitri Facilitator, each participant analyses his/her personal

performance to ensure maximum outcomes in future negotiations.

The workshop is designed to address a variety of negotiating settings, including customer and client

negotiations, supplier negotiations and internal negotiations.



• Plan for negotiations, increasing their chances of achieving a favourable outcome

• Negotiate in a way that addresses the needs, issues and concerns of their company

• Demonstrate a higher level of confidence and control

• Use a number of strategies and tactics to achieve their objectives

• Comprehend their negotiating styles and strengths



PRESENTATION SKILLS

KEY TOPICS

Connecting with the Audience

Identifying Your Objectives

Getting into your

Audience’s World

Simitri Planning Structure

Developing an

Impactful Message

Voice Coaching

Non-verbal Delivery

Skills Coaching

Delivering Effectively

in a Virtual World

WORKSHOP OVERVIEW

The Simitri Presentation Skills Workshop is a highly interactive course that brings together key

planning and delivery skills, giving participants the ability to deliver structured and relevant

presentations. Participants’ presentation styles are developed, ensuring they make a connection with

their audience, create the right impression and achieve their objectives.

The workshop is learning-by-doing. Participants are on their feet presenting within the first 30

minutes of the workshop, and will have opportunities to practice their new skills throughout the

entirety of the session.

All presentations are video recorded and followed by an interactive feedback session to ensure the

participants are aware of their strengths and areas for improvement.



• Create presentations that are well structured and organised

• Deliver presentations that address the needs and issues of their audience

• Demonstrate a higher level of confidence when presenting both face to face and remotely

• Use eye contact, voice and gestures to connect with their audience

• Reduce preparation time



PRESENTING WITH BIG DATA

KEY TOPICS

Connecting with the Audience

Setting Objectives

Understanding the Decision

Maker

Selecting the Right Data

Points

Structuring the Message

Telling a Story with the Data

Advanced Data Visualisation

Tools and Software

Presenting Data in PowerPoint

WORKSHOP OVERVIEW

The Simitri Presenting with Big Data Workshop helps participants prepare complex data for

presentation to their stakeholders. We are often called upon to present data analysis and

recommendations in order to support a decision. The challenge many people face is organising and

prioritising the analysis in a way that is engaging, influential, and that supports their objectives. This

workshop helps participants to overcome this challenge by better understanding their stakeholders

and shaping the data into a meaningful story.

The workshop is highly interactive, which application to participants’ own presentations. Participants

will learn how to structure their data in a way that is clear, concise, and easily understood by others.

The workshop also covers the use of charts and graphs, as well as how to select the visual approach

that best supports their objectives.



• Create data presentations that are well-structured and organised

• Identify their objectives and select the data points that will have the greatest impact

• Simplify and present complex data in a way that is quickly and easily understood

• Be aware of the tools of data visualisation and how to determine the right approach



TRAIN THE TRAINER

KEY TOPICS

Adult Learning Process

Connecting with Participants

Content & Objectives

Adapting Your Delivery Style

Starting the Workshop

Starting a Module

Asking & Answering Questions

Icebreakers & Energisers

WORKSHOP OVERVIEW

The Simitri Train the Trainer Workshop is a highly engaging, interactive, and challenging

workshop that enables corporate trainers, educators, and facilitators to increase their effectiveness

when leading training sessions.

During the workshop, the participants are exposed to an adult learning methodology based on the

Learn - Do - Review approach. By understanding how individuals prefer to learn and interact in

classroom settings, the participants will be in a better position to connect with the audience and

maximise participation. The participants will also learn best practices training techniques from

starting the workshop and managing time to dealing with difficult people.



• Be perceived as competent, credible, and enthusiastic trainer

• Use a wide range of skills and strategies to plan and deliver workshops

• Adapt their training style to suit the audience and session objectives

• Establish and maintain ‘control’ during challenging situations

• Use verbal and non-verbal communication skills to deliver more powerful sessions


COLLABORATION

& INCLUSION

Simitri’s collaboration and inclusion topics help teams to

work more effectively as cohesive units. In each

programme, the Simitri method is designed to be fun,

engaging, and sensitive to all of the participants involved.

As a result, each person will come away with simple and

practical tools that bring insight into working better with

people from a wide range of backgrounds.

.



Simitri’s team collaboration framework is designed to be

flexible for each client’s unique team structures and work

environments. Topic areas include collaborating as a

team, collaborating across functions, collaborating across

cultures, and collaborating remotely.

Simitri consultants meet with your team to better

understand your specific collaboration challenges and to

adjust content and case study scenarios in order to break

roadblocks and maintain an effective team dynamic.

Simitri’s inclusion framework considers inclusion from

many angles, such as managing multi-generational teams

and appreciating the advantages of a multi-cultural

workplace. Critical outcomes include helping participants

to identify and remove conscious and unconscious biases

and promoting inclusion over the short and long terms.

TRAINING TOPICS

Collaborating as a Team

Cross-Cultural

Collaboration

Cross-Functional

Collaboration

Diversity & Inclusion

Managing Unconscious

Bias

Preventing Sexual

Harassment

Team Building Workshop

Thriving in a Matrix

Environment

Working in a Virtual Team



COLLABORATING AS A TEAM

KEY TOPICS

Collaborating in the Workplace

Finding a Common Goal

Playing to the Strengths of

Each Team Member

Dealing with Difficult People

Using Collaboration Tools

Bringing It All Together

WORKSHOP OVERVIEW

The Simitri Collaborating as a Team Workshop is a highly interactive session that gives

participants the mindset, behaviour, skills, and tools to succeed as members of a team.

Team collaboration is one of the most important keys to success in today’s competitive business

environment. Yet, there are many challenges that stand in the way of successful collaboration:

misaligned goals, ambiguous roles and responsibilities, and difficult team members.

During the workshop, participants learn how to overcome these challenges. By focusing on real-life

case studies, the participants will learn how to ensure success within their team and deliver better

results in a faster period of time.



• Understand the value and challenges of collaboration

• Understand the value and challenges of team collaboration

• Organise team member roles and relationships for greatest results

• Adapt their collaboration styles based on the other team members and the situation

• Take on new and challenging collaboration situations with the right mindset and behaviour



CROSS-CULTURAL COLLABORATION

KEY TOPICS

Diversity at Work

What is Culture?

Visible Elements of Culture

Non-Visible Elements of

Culture

Awareness of Cultural

Differences

Respecting the Differences

Communicating for

Understanding


WORKSHOP OVERVIEW

The Simitri Cross-Cultural Collaboration Workshop is a highly interactive course for individuals

who want to work more effectively in an environment composed of different cultures and nationalities.

This workshop takes a practical view of culture in the workplace, helping the participants gain

awareness of cultural differences, respect the differences and ultimately reconcile the differences

when communicating.

The course focuses on cultures the participants will encounter in their workplace and how to build

rapport and communicate with people of different cultures, taking into account visible and non-visible

elements of culture.



• Recognise and respect the importance of culture in the work place

• Appreciate the advantages that a multi-cultural workplace can offer a business

• Understand the different values and cultural norms of different individuals

• Develop effective behaviours and practical approaches for working and communicating in a

diverse cultural environment



CROSS-FUNCTIONAL COLLABORATION

KEY TOPICS

Cross-Functional Collaboration


Aligning Goals &

Responsibilities

Persuading Your Stakeholders

Pushing Back

Preventing & Managing

Conflict


WORKSHOP OVERVIEW

The Simitri Cross-Functional Collaboration Workshop gives team members the mindset,

behaviour, skills, and tools to succeed when working on cross-functional teams.

In today’s dynamic and fast-moving business environment, cross-functional collaboration is a key

requirement for success. Despite the benefits, there are still many challenges, such as misaligned

goals, ambiguous authority, challenging stakeholders, and a silo mentality.

During the workshop, participants learn how to overcome these challenges, especially when

influencing without authority. By focusing on real-life case studies, the participants will learn how to

ensure that cross-functional collaboration delivers on its promises of more effective use of all

resources.



• Understand the value and challenges of cross-functional collaboration

• Engage multiple stakeholders and competing priorities

• Manage resistance and resolve conflict

• Adapt their communication styles based on their stakeholder and the situation

• Deal with difficult situations and difficult people in a productive manner



DIVERSITY & INCLUSION

KEY TOPICS

Why Diversity Matters

Diversity in Context

Understanding

Unconscious Bias

Cultural Diversity

Generational Diversity

Gender Diversity

Sexual Orientation Diversity

Race, Ethnicity & Religious

Diversity


WORKSHOP OVERVIEW

The Simitri Diversity & Inclusion Workshop is a highly interactive course for teams and

individuals who want to connect with others and work more effectively in a diverse environment.

Diversity refers to human qualities that are different from our own and those of groups to which we

belong. Dimensions of diversity include age, ethnicity, gender, race, sexual orientation, educational

background, marital status, and religion.

This workshop helps participants develop tools necessary for advancing equality and diversity in the

workplace with a focus on managing and working with individuals across cultural and generational

differences. By participating in this workshop, participants will recognise and seek out the unique

contributions that diverse teams can make in the workplace.



• Recognise and respect the importance of diversity in the workplace

• Maximise the advantages that diversity can offer a business

• Build high-performing teams with diverse representation

• Learn ways to build relationships and engage people who are different from themselves

• Develop effective communication techniques to engage diverse employees



MANAGING UNCONSCIOUS BIAS

KEY TOPICS

Being an Inclusive Manager

Understanding Unconscious

Bias

Types of Bias

The Impact of Bias

Recognising Bias

Changing Your Approach

Creating an Inclusive

Environment

WORKSHOP OVERVIEW

The Simitri Managing Unconscious Bias Workshop is a highly interactive course that helps

participants to address unconscious bias in order to create a more inclusive work environment.

Unconscious bias has to do with the judgements we make of others, that we may not be aware of

and that may create unintentional discrimination in the workplace. This workshop helps participants

to recognise these biases within themselves and their work environment and take steps to change

their approach to leadership and communication.

As every workplace is different, the workshop can be tailored to address the specific biases most

relevant to your team, including age, ethnicity, gender, race, sexual orientation, gender identity,

political affiliation, educational background, marital status, and religion.



• Understand unconscious bias and the impact it can have

• Recognise the signs of unconscious bias in themselves and others

• Adapt their approach in order to minimise unintended discrimination

• Take steps for creating a more inclusive environment



PREVENTING SEXUAL HARASSMENT

KEY TOPICS

Defining Sexual Harassment

Acceptable and Unacceptable

Behaviours

Role of Workplace Culture

Creating the Right

Environment

Fostering Mutual Respect

Managing Situations

and Emotions

Resolving Conflict

Legal Implications of

Sexual Harassment

WORKSHOP OVERVIEW

The Simitri Preventing Sexual Harassment Workshop is a highly engaging, practical, and

interactive workshop where participants explore ways to recognise, prevent, and deal with sexual

harassment in the workplace. The session focuses on encouraging open communication between

employees on the subject of sexual harassment, and emphasises preventative measures that reduce

the likelihood of legal intervention.

As a result, leaders and team members will be able to foster a work environment built upon mutual

respect for personal values and boundaries.



• Understand what constitutes sexual harassment in the workplace

• Identify clear boundaries and how to diplomatically support them

• Create a workplace culture and environment based on mutual understanding and respect

• Cope with potential conflicts arising from sexual harassment



TEAM BUILDING WORKSHOP

KEY TOPICS

Icebreakers / Energizers

Self-Awareness & Personal

Reflection

Team Building Activities

Small / Large Group

Discussions

Taking Ownership

Action Planning

Next Steps

WORKSHOP OVERVIEW

The Simitri Team Building Workshop is a fun, interactive and highly engaging session designed to

give participants a lasting capability to work together as a powerful and productive team using a

variety of team building activities.

Going far beyond the basics, this workshop addresses not only the interpersonal dynamics of the

team, but also takes a systematic approach to uncover what the team is doing well and areas that

need improvement.

A key aspect of the workshop is gaining a better understanding of oneself and others. This

understanding creates a sense of ownership on the team, along with higher motivation and

productivity in the workplace. As specific activities vary by region, Simitri works with the programme

sponsors to identify and develop the most appropriate agenda for the audience.


By completing this workshop, participants will understand:

• How they prefer to work and communicate with others

• How others prefer to work and communicate with them

• How the team prefers to gather information, make decisions and organise themselves

• How the team can work together to achieve better business results

• How the team can work together with a high level of motivation and engagement in the workplace



THRIVING IN A MATRIX ENVIRONMENT

KEY TOPICS

Understanding my Global &

Local Manager

Adapting My Style

Being Persuasive

Pushing Back

Maintaining Self-Control

WORKSHOP OVERVIEW

The Simitri Thriving in a Matrix Environment Workshop is a highly interactive session designed

for middle-managers and team members who report to multiple supervisors across levels,

geographies, and functions.

During the workshop, the participants focus on the challenges of working in a matrix environment,

such as handling differing expectations, dealing with differing business styles, and working effectively

when roles are not always clearly expressed. The participants learn to overcome these challenges

through interactive group exercises, case studies, and role-plays, leading to a more efficient and

collaborative work environment.



• Collaborate internally with key stakeholders more effectively

• Adapt their communication styles based on their supervisor and the situation

• Have the tools to cope with challenging and stressful situations

• Appropriately influence without authority in order to protect their time and workload



WORKING IN A VIRTUAL TEAM

KEY TOPICS

Working on a Virtual Team

Managing Myself

Connecting with Colleagues

Connecting with My Manager

Supporting a Healthy Virtual

Work Environment

WORKSHOP OVERVIEW

The Simitri Working in a Virtual Team Workshop is a highly interactive course which helps team

members to increase their effectiveness when contributing to a virtual team.

Virtual teams are teams in which colleagues are spread across wide geographic areas and may only

interact through emails, phone, and video conferencing. As a result, virtual teams face unique

communication and collaboration challenges, especially when delivering complex projects and long-

term assignments.

This workshop presents useful tools and exercises that help participants to manage themselves, their

workflows, and their communications and with remote colleagues, leading to a more effective and

sustainable virtual work environment.



• Understand their role as a virtual team member and the challenges they will face

• Build rapport and foster productive working relationships with remote colleagues

• Master techniques for managing their workflow and communications through remote channels

• Coordinate over the phone and through email to deliver complex projects


PERSONAL

EFFECTIVENESS

Simitri’s personal effectiveness programmes help

leaders and team members to boost their

performance in a variety of personal and professional

areas. In each programme, the participants develop

case studies and scenarios that challenge them to

stretch themselves in a number of ways, such as by

making better use of the workday and developing

short- and long-term career goals.



These days, teams are required to do more with less, so

many organisations are helping their team members learn

how to invest more in themselves in order to achieve

more in the workplace.

Simitri’s personal effectiveness programmes can become

a crucial component for driving performance to new levels

that go well beyond what was previously achievable.

Personal effectiveness topics begin with mindset and

awareness to lay the foundation for building new skills

and behaviours. Participants can then receive knowledge

and tools that help to close skill gaps and optimise

performance. Topic areas include time management,

project management, personal resilience, and growth

mindsets, and can be combined into comprehensive

solutions for teams and leaders at all levels.

TRAINING TOPICS

Adapting to Change

Building Effective

Relationships

Career Planning


Enhancing Personal

Effectiveness

Growth Mindset

Networking Skills

Personal Branding

Personal Resilience

Thriving Under Pressure

Time Management



ADAPTING TO CHANGE

KEY TOPICS


Change is a Transition

Reactions to Change


Having a Positive Mindset

Taking & Maintaining Control

Action Planning

WORKSHOP OVERVIEW

The Simitri Adapting to Change Workshop provides individuals experiencing change with the

mindset, strategies and skills to remain focused and productive during times of change.

Change efforts are most successful when the people on the receiving end of the change understand

what is changing, why it is changing and how it is changing. Although it is the responsibility of the

change agent to communicate these elements, this workshop helps the participants to proactively

develop this insight and awareness. During the workshop we use these live ‘cases’ to discuss

strategies and tactics that can accelerate the change acceptance process.



• Have a mindset to accept and embrace change

• Understand why the change is happening and how the change will benefit them

• Minimise the length of the negative impact the change is having on their work initiatives

• Develop coping methods to handle the stress and negative emotions

• Increase their performance and confidence during change



BUILDING EFFECTIVE RELATIONSHIPS

KEY TOPICS

Effective Work Relationships

Building Trust

Welcoming Diversity of

Opinions

Mutual Respect

Open Communication

Collaborating for Results

Building / Rebuilding Difficult

Relationships

WORKSHOP OVERVIEW

The Simitri Building Effective Relationships Workshop helps participants build quality, long-term

relationships with colleagues, managers, employees, clients, and suppliers.

During the workshop, participants learn how to establish trust, build rapport, uncover the point of

view of others, and collaborate for results ensuring a more profitable two-way relationship where both

parties benefit. Additionally, the workshop explores how to rebuild broken relationships after conflict

or a challenging interaction that caused damage to the relationship.



• Understand the importance of mutually beneficial relationships

• Understand with whom they need to build relationship and their current view of me

• Build trust with key stakeholders (face-to-face, phone, and email)

• Demonstrate empathy by understanding the POV of others

• Work better with others to drive collaborative results

• Rebuild damaged or difficult relationships in a professional and sincere manner



CAREER PLANNING

KEY TOPICS

Understanding Career

Development

The Career Development

Process

Identifying My Values,

Interests, Personality & Skills

Setting Career Goals

Action Planning

Internal Support

Panel of Career Success

WORKSHOP OVERVIEW

The Simitri Career Planning Workshop offers participants an opportunity to pause and reflect on

their career so far, to consider personal values, strengths and needs, and to identify career goals.

A key message repeated throughout the workshop is the need for planning because traditional and

non-traditional career advancement opportunities exist in every company. During this workshop, the

participants learn to understand future career trends and to think about innovative approaches to

career development. Through the use of tools and worksheets, the participants will be able to gain

greater insights into themselves and develop a plan for the future.



• Understand their responsibilities in taking ownership of their career development

• Have better insights into their personal values, interests, personalities, and skills

• Develop both short-term and long-term career goals

• Use a number of tools, techniques, and worksheets to develop strategies to achieve their goals



EMOTIONAL INTELLIGENCE

KEY TOPICS

7 Facets of Emotional

Intelligence

Self-Awareness

Self-Management

Self-Control

Awareness of Others

Management of Others

Emotional Expression

Emotional Decision Making

Personal Development Plan

WORKSHOP OVERVIEW

The Simitri Emotional Intelligence Workshop is a fun, interactive and highly engaging workshop

that explore 7 core facets of Emotional Intelligence.

Going far beyond the basics, this workshop addresses not only the concept of Emotional Intelligence,

but what each person can do (the mindset and behaviour required) to improve his or her application

of Emotional Intelligence.

A key aspect of the workshop is gaining a better understanding of oneself and others. With this

understanding, strategies can be put in place to maintain a positive mindset, manage stress, build

positive relationships with colleagues and deliver better results in a shorter period of time.



• Understand how he or she currently demonstrates Emotional Intelligence behaviour

• Be able to intelligently apply Emotional Intelligence in the workplace

• Know what he or she needs to do in order to increase the use of Emotionally Intelligent behaviour

• Have a better understanding of oneself and others



ENHANCING PERSONAL EFFECTIVENESS

KEY TOPICS

Personal Effectiveness


Understanding My Role

Having a Can-Do Attitude

Managing Pressure

Emotional Self-Control


Time Management

Maintaining Focus

WORKSHOP OVERVIEW

The Simitri Enhancing Personal Effectiveness Workshop provides individuals with the mindset,

tools and behaviour to increase personal and professional effectiveness.

During the workshop we discuss a number of key skills employees need to increase their

effectiveness including: dealing with change, coping with pressure, being more organized and

maintaining one's focus. At the end of the workshop, the participant have a clear understanding of

what they need to do (or not do) to ensure they have a positive mindset and productive behaviours.



• Have a mindset focused on winning, success and opportunities

• Use coping methods to deal with pressure and negative emotions

• Make better use of their workday

• Juggle multiple projects and assignments more effectively

• Focus on key activities that deliver business results



GROWTH MINDSET

KEY TOPICS

Understanding Your World

Growth and Fixed Mindset

Measuring Your Mindset

Developing a Growth Mindset

Finding Your Internal

Motivation

Taking Ownership

Supporting Growth Mindset in

Others

WORKSHOP OVERVIEW

The Simitri Growth Mindset Workshop provides individuals with the knowledge and tools to create

a mindset for continuous improvement, both in themselves and in others. Drawing on the work of

Carol Dweck, the workshop centres on the idea that the degree to which a person believes his/her

talent’s can be developed will ultimately influence their behaviours and success in the workplace.

During the workshop, the participants access their level of growth and fixed mindsets, then explore

tools and develop skills that reinforce growth mindset, while minimising the habits that lead to a fixed

mindset. As a result, participants will feel a level of control, motivation, and confidence that they can

be successful during times of change.



• Have a mindset focused on continuous improvement and pursuing new opportunities

• Increase their performance and confidence during times of change and ambiguity

• Use coping methods to manage thoughts and behaviours that lead to negativity or a fixed mindset

• Take ownership of their roles and responsibilities in the workplace, as a team member or leader



NETWORKING SKILLS

KEY TOPICS

The Value of Networking

Creating a Strong Impact

Starting a Conversation

Using Small Talk

The One-Minute Introduction

Working the Room

Overcoming Fears

Follow-Up for Impact

WORKSHOP OVERVIEW

The Simitri Networking Skills Workshop gives participants the skills, confidence, and ability to

effectively network at business and social events.

When attending events outside the office, it’s important to clearly communicate your company’s

message and establish relationships for personal, professional, and organisational success.

However, most of us have never been taught how to network; and this lack of knowledge stops us

from networking in the first place.

During this course, the Simitri Facilitator helps the participants address the following challenges

when networking: overcoming nerves, breaking into conversations, knowing what to say, and

breaking away from conversations.



• Understand the value of networking

• Prepare for a networking event to ensure maximum impact

• Effectively “work the room”

• Communicate effectively when networking and building rapport



PERSONAL BRANDING

KEY TOPICS

Impressions & Perceptions


Understand How You Want

Others To See You

Defining Your Brand

5 Observable Attributes

(Words, Voice, Body

Language, Actions & Dress)

Delivering the Right Behaviour

Being Assertive

WORKSHOP OVERVIEW

The Simitri Personal Branding Workshop is focused on the belief that the impressions of others

matter. How others perceive us can affect their willingness to work with us and accept our

recommendations. Therefore, it is important that each leader, manager, or team member make the

right impact in the workplace.

During this course, we discuss a process for developing a personal and professional brand. By

defining how they want to be perceived by others, and knowing how their behaviours can shape

these perceptions, participants come across as more confident, sincere, and credible. At the end of

the workshop participants create action plans around planning and delivering a long-lasting and

authentic brand in the workplace.



• Have a mindset focused on winning, success, and opportunities

• Understand how to influence the perception others have of them

• Demonstrate a higher level of confidence when interacting with others

• Gain greater control over stakeholder interactions and outcomes

• Be more proactive to ensure other accept their ideas



PERSONAL RESILIENCE

KEY TOPICS

Resilience During Times

of Change

Developing Self Awareness

Having the Right Mindset

The Right Behaviours:

Being Effective During Change

Emotional Self-Control

Managing Pressure

Handling Difficult People &

Situations

WORKSHOP OVERVIEW

The Simitri Personal Resilience Workshop helps participants to display the right mindset and

behaviour when dealing with uncertainty and change.

The course begins by exploring what makes some people resilient, with a focus on building

awareness and mindset to cope with unexpected challenges. Then the session shifts focus to the

skills and behaviours that one needs in order to be effective during challenging times of change.

The workshop contains a number of practical tips and techniques for improving emotional self

control, managing pressure and handling difficult people and situations. As a result, participants will

be better equipped to handle organisational change, challenging business environments, and

unpredictable situations.



• Understand resilience and its benefits

• Develop the right mindset for dealing with change and ambiguity

• Display the behaviours that deliver positive results during change

• Recognise pressure and develop effective coping strategies

• Gain control of their emotions in challenging situations



THRIVING UNDER PRESSURE

KEY TOPICS

Understanding Pressure

The Thought Feeling

Connection

Practicing Positive Psychology

6 x Pressure Reduction

Techniques

Being Healthy & Fit

WORKSHOP OVERVIEW

The Simitri Thriving Under Pressure Workshop is highly interactive workshop designed to help

participants excel during high-pressure moments and see pressure as a positive force to enhance

performance.

The course begins by exploring the causes, signs and symptoms of workplace pressure. The session

then focuses on techniques the participants can use to manage workplace pressure and strategies

for taking control of the events which may be causing negative effects.

The workshop contains a number of practical tips and techniques the participants can start using

immediately following the workshop to enhance their personal and professional effectiveness.



• Understand workplace pressure and its causes

• Identify the different types of workplace pressure you face

• Recognise your signs and symptoms of negative pressure

• Reduce negative effects of pressure using different techniques

• Develop a Personal Management Plan to stay healthy and fit



TIME MANAGEMENT

KEY TOPICS

Understanding Personal

Productivity

Goal Setting

Planning Effectively

Prioritising Your Work

Protecting Your Time

Managing Email

Managing Your Inbox and

Folders

Email Etiquette

WORKSHOP OVERVIEW

The Simitri Time Management Workshop is a highly interactive course that provides participants

with techniques for managing tasks, appointments and email in a more effective manner.

The problem most people face with time management is that they are reactive rather than proactive.

This workshop teaches participants how to reverse this process. Through stimulating and interactive

discussions and analysis of themselves, participants develop a set of tools which they can apply on

an ongoing basis.

During the workshop, participants learn to overcome barriers to effective time management, including

procrastination, disorganisation and heavy workloads. Participants also learn how to better manage

their email and apply habits that lead to more efficient communication for the whole team.



• Use tools and techniques to improve personal productivity

• Understand how time management supports business objectives

• Plan and prioritise tasks and appointments in a controlled manner


BUSINESS

ACUMEN

Simitri’s business acumen programmes help

professionals to develop business skills that are

critical for effective business leadership within their

organisations. During each session, participants

take a practical approach and work in small groups

to develop action plans that they can bring back to

their teams and apply after the workshop..


BUSINESS ACUMEN

With a focus on developing knowledge and skills at the

strategic and tactical level, Simitri teaches participants to

become more aware of the dynamics facing their

industries, their companies, their competitors, and their

clients, as well as their roles in delivering shareholder,

customer, and employee value.

In addition, Simitri business acumen topics develop new

thinking approaches and team processes that are useful

for identifying and solving real-world business challenges,

including identifying and removing the barriers to

creativity and innovation.

Depending on the situation, participants will learn how to

draw on the right tools for assessing a problem, planning

an approach, and delivering the right solution for their

team and business.

TRAINING TOPICS

Agile Project Management

Data-Driven Decision

Making

Design Thinking

Developing Business

Acumen

Driving Success Through

Innovation

Driving Value with

Big Data

Proactive Problem

Sensing

Problem Analysis

Decision Making

Project Management

Strategic Thinking &

Planning


BUSINESS ACUMEN

AGILE PROJECT MANAGEMENT

KEY TOPICS

Traditional vs. Agile

Project Management

Agile Project Manifesto Values

Agile Principles

Predictive, Iterative &

Incremental Life Cycles

Project Planning & Initiation

Project Execution

Communication Planning

Stakeholder Management

WORKSHOP OVERVIEW

The Simitri Agile Project Management Skills Workshop develops the skills and knowledge for

participants to lead projects using the Agile approach to project management.

Originally devised for software development teams, Agile focuses on rapid iteration, adaptive

planning, feedback, and continual improvement. Increasingly, companies are turning to Agile for

some non-software development projects as a way to break away from traditional bureaucracy and

to promote rapid innovation. This workshop takes participants through the basic values and

principles of Agile, and then presents tools for leading effective projects. Whether choosing to follow

a truly Agile approach to project management, or a hybrid approach, participants will come away with

new perspectives on project planning, communication, and execution.



• Become familiar with Agile, and its application to project management

• Apply the Agile principles to promote collaboration and innovation

• Plan, execute, collect feedback, and iterate more rapidly

• Use a variety of tools to initiate, plan, implement, and close a project


BUSINESS ACUMEN

DATA-DRIVEN DECISION MAKING

KEY TOPICS

Data-Driven Decision Process

Intuition vs. Analysis

Defining Objectives

Checking Assumptions

Asking the Right Questions

Selecting the Right Tools

Uncovering Insight

Common Traps when Making

Decisions

Telling a Story with the Data

WORKSHOP OVERVIEW

The Simitri Data-Driven Decision Making Workshop is a highly interactive course that provides

participants with the knowledge and skills to turn data into actionable results. Designed for

quantitative and non-quantitative teams alike, the workshop focuses less on the technicalities of data

analytics, and more on the process of gleaning meaningful and insight for the business.

A key element of the workshop is introducing the methodologies and tools for thinking about data

objectively, prioritising results, and extrapolating meaning. While the participants may not always

conduct the data analytics themselves, understanding the overall process helps the participants to

use the data to guide others towards a decision. The workshop also gives the participants the basics

needed to conduct business experiments, evaluate the results, and identify next steps.



• Understand the business value of data-driven decisions

• Master the basics of running experiments to inform managerial decisions

• Define the right metrics and approaches to support their objectives

• Identify good and bad data analysis, and avoid potential pitfalls

• Develop tools for turning data points into a story


BUSINESS ACUMEN

DESIGN THINKING

KEY TOPICS

Understanding Design

Thinking

Empathy: Understanding the

User Experience

Define: Developing Your Point

of View

Ideate: Generating Radical

Design Alternatives

Prototype: Converting Ideas to

Physical Form

Test: Getting Feedback

on Proposed Designs

Reflect: Identifying Key

Insights and Next Actions

WORKSHOP OVERVIEW

The Simitri Design Thinking Workshop provides leaders, managers and teams with a proven

technique for unlocking creativity and delivering innovative solutions in the workplace.

This course takes participants through the process of understanding problems more deeply,

generating radical alternatives, testing proposals and refining the solution. Although originally

intended for designers and engineers, design thinking can be used by anyone in a broad variety of

business contexts. Participants do not need a design background to understand and apply the model

to their work. The course takes a ‘hands on’ approach in which participants practise several creativity

and innovation tools in a controlled environment.



• Understand the benefits and process of design thinking

• Approach innovation as a step process that can be applied by design practitioners and business

leaders alike

• Bring a higher level of creative thinking to their teams through proven creativity tools

• Prototype, test and reflect in order to turn great ideas into reality


BUSINESS ACUMEN

DEVELOPING BUSINESS ACUMEN

KEY TOPICS

Developing a Business Mind

Industry Analysis

Business Analysis

Competitive Analysis

Customer Analysis

Business Trend Mapping

Identifying & Enhancing the

Company’s Value Proposition

Managing Business Risk

WORKSHOP OVERVIEW

The Simitri Developing Business Acumen Workshop is a highly interactive course that enables

teams and individuals to identify the potential to add value to the business by developing core

business knowledge, skills and insight.

This is important because a leader, manager or team member without an option about the business

is like a book without a plot – after a short time, we wonder why we are spending any time with it.

The great challenge for all team members is how to create relevance within a business context in

order to drive shareholder value, customer value and employee value. During this workshop,

participants learn how to grab the attention of key stakeholders by understanding their business

environment and ways to add value while managing potential risks.



• Map the revenue and cost drivers of the business

• Develop and explain the company’s value proposition

• Identify new business opportunities

• Manage risk to ensure maximum return


BUSINESS ACUMEN

DRIVING SUCCESS THROUGH INNOVATION

KEY TOPICS

Creativity vs. Innovation

Developing a Creative Mind

The Disney Approach:

Dreamer, Realist, Critic

Creativity Toolkit

Innovation in the Workplace

Implementing Innovative Ideas

Incorporating Creativity &

Innovation Into Your Life

WORKSHOP OVERVIEW

The Simitri Driving Success Through Innovation Workshop provides leaders, managers and

team members with the mindset, skills and techniques to remove barriers that may limit creativity,

and bring a higher level of creativity and innovation to your teams.

The workshop gives participants the tools to remove barriers to creativity and stimulates the creative

process. During the course, participants spend time learning how to create an environment and

approach to creativity that ensures the entire team is maximising creative thinking.

This is a ‘hands on’ course, where participants have opportunities to practise a number of creativity

and innovation techniques in a controlled environment.



• Understand barriers and benefits to being creative

• Develop the right creative mindset, both for themselves and those around them

• Bring a higher level of creative thinking to their teams by introducing creative processes and tools

• Understand and apply the many different types of innovation


BUSINESS ACUMEN

DRIVING VALUE WITH BIG DATA

KEY TOPICS

Defining Big Data

The Business Value of

Big Data

Big Data Types, Sources and

Uses

Tools and Software for

Working with Big Data

Levels of Analysis

Machine Learning and AI

WORKSHOP OVERVIEW

The Simitri Driving Value with Big Data Workshop is a highly interactive course that gives

participants an overview of the latest developments in big data and how data can be used to drive

value for the business.

During the session, the participants will be introduced to the tools for collecting, analysing, and

interpreting big data. While the participants may not build applications and conduct the analysis

themselves, having an introduction to the big data environment can help them to identify new

opportunities to drive value as business leaders. Throughout the process, the workshop introduces

case study examples in which companies have found value through customer insight, automation,

and operational excellence – all possible through the latest advancements in data analytics, machine

learning, and artificial intelligence.



• Understand the business value of data-driven decision making

• Become familiar with big data business examples

• Identify data types and sources, and the process for collecting and creating insight from raw data

• Become familiar with the tools and methodologies used by the analytical team


BUSINESS ACUMEN

PROACTIVE PROBLEM SENSING

KEY TOPICS

Problem Sensing in the

Workplace

The Right Mindset

Challenging the Status Quo

Avoiding Anchoring Trap

Planning for Unintended

Consequences

Is it Worth Solving?

Developing the Right Culture

WORKSHOP OVERVIEW

The Simitri Proactive Problem Sensing Workshop is a highly interactive session giving

participants the mindset, skills, and tools to prevent problems in the workplace before they occur.

Whereas most problem solving workshops focus on reactive problem solving, this workshop helps

participants to “sense” potential problems based on intuition, awareness of the big picture, and

experience.

During the workshop, we create an awareness of the need to be proactive, and the desire to prevent

problems in the workplace. From there we explore problem sensing approaches and how to use

them to proactively identify and address potential problems early on.



• Understand the importance of finding and preventing problems before they occur

• Develop a mindset to “sense” problems without solely relying on metrics and dashboards

• Bring a higher level of intuition and awareness to the workplace

• Use a variety of tools to identify the best possible solution

• Cascade proactive problem sensing across the organisation


BUSINESS ACUMEN

PROBLEM ANALYSIS DECISION MAKING

KEY TOPICS

Understanding Problem

Solving

5 Problem Solving Steps

Identify the Problem

Analyse the Problem

Generate Possible Solutions

Select a Preferred Solution

Implement the Solution

Creative Thinking Tools

Critical Thinking Tools

WORKSHOP OVERVIEW

The Simitri Problem Analysis Decision Making Workshop is a highly interactive course which

provides participants with the skills to clearly define problems and choose effective solutions. During

the workshop, we explore both rational and creative problem-solving techniques including: the 5

Whys, Force-Field Analysis, Assumption Avoidance and SCAMPER. Furthermore, we discuss a

number of tools the participants can use to ensure their ‘decisions’ are realistic and workable within

their current business environment.

A key element of the workshop is helping the participants discover their own problem-solving style

and approach to decision-making to ensure they can both contribute to group problem-solving

sessions and lead others through the problem analysis decision-making process.



• Define problems clearly to create better solutions

• Choose the decision-making strategy that best fits the situation

• Bring a higher level of creative and critical thinking into their workplace

• Break down barriers that limit effective decision-making in their workplace


BUSINESS ACUMEN

PROJECT MANAGEMENT

KEY TOPICS

Project Management Model

Project Initiation

Project Planning

Project Execution

Project Closing

Stakeholder Management

Communication Plan

Risk Management

Change Management

WORKSHOP OVERVIEW

The Simitri Project Management Skills Workshop is designed to enable participants to develop

the skills and ability to lead projects, resolve issues, and achieve results in today’s ever-changing

business environment.

Through an accelerated learning process, the workshop uses a model to help participants develop

strength, focus, and flexibility as project managers. By using a variety of project planning,

communication, and issue management tools, the participants will be able to incorporate both

rational and creative processes when managing projects and leading project teams.



• Create the right impact as project leaders

• Use a variety of tools to initiate, plan, implement, and close a project

• Design an approach for formal and informal project management engagements

• Understand management expectations and communicate effectively

• Manage project change and project risk in a professional and confident manner


BUSINESS ACUMEN

STRATEGIC THINKING & PLANNING

KEY TOPICS

Strategic Planning Process

Where Are We Now:

Understanding My

Environment

Where Do We Want to Be:

Setting a Vision & Goals

How Do We Get There:

Designing a Strategy

From Strategy to Execution

Risk Management

WORKSHOP OVERVIEW

The Simitri Strategic Thinking & Planning Workshop is an intensive course designed to help

leaders, managers, and team members develop strategic business initiatives.

The workshop takes a structured approach to strategic planning, breaking the process into 3 key

stages: Strategy Diagnosis, Strategy Design, and Strategy Implementation. As a result, business

leaders will become better able to clarify goals, identify strategic plans, implement actions required

for success, and overcome both internal and external risks and challenges.



• Analyse internal and external environments

• Evaluate alternative strategies and select those which focus on the most significant opportunities

• Redirect managerial attention from tasks to opportunities

• Develop vision statements, set goals, and define priorities

• Implement and monitor execution plans in a professional manner


SALES &

SERVICE

Simitri believes that business professionals must become

trusted advisors to their clients by demonstrating that they

are credible, capable, and compatible when interacting with

and selling to others. Our Sales & Service programmes

help to standardise approaches so that professionals can

deliver consistent messages that best represent their

companies on a range of platforms and contexts.


SALES & SERVICE

Simitri’s sales & service topics help business

professionals improve outcomes in the areas of new

business development, client management, and customer

service. By learning to become trusted advisors, business

professionals learn critical skills to build rapport, probe

effectively, listen actively, and deliver compelling

messages, all before attempting to gain commitment.

The programmes focus on setting a value proposition,

planning an approach, and executing campaigns at both

the strategic and tactical levels.

Our content is developed and maintained by a team of

experienced sales and marketing professionals and is

intended to be tailored to the specific challenges our

clients face in their respective regions and industries.

TRAINING TOPICS


Handling Customer

Complaints


Managing Your Sales

Pipeline

Mastering Social Media

Marketing

Most Meaningful

Messaging

Perfect Client Meetings

Price Negotiation Skills

Probing for Value

Selling on Social Media

Superior Customer

Service


SALES & SERVICE

BEING A TRUSTED ADVISOR

KEY TOPICS



Building a Strong Relationship

Understanding the

Stakeholder

Adapting Your Style

Delivering & Communicating

Value


Pushing Back

Managing Difficult

Stakeholders

WORKSHOP OVERVIEW

The Simitri Being a Trusted Advisor Workshop helps participants build quality, long-term business

relationships with key stakeholders. During the workshop, participants learn how to establish trust,

build rapport, uncover needs and gain commitment, ensuring a more profitable, two-way relationship

in which both parties benefit.

By applying the skills explored during the workshop, participants move from a vendor or supplier role

to that of a Trusted Advisor. Additionally participants learn how to create value for their stakeholders,

and deal with challenging people and situations in a credible manner.



• Make the right impact as a Trusted Advisor

• Use a wide range of skills and strategies to build stakeholder relationships

• Uncover the stakeholder’s decision making process

• Gain greater control over stakeholder interactions and outcomes

• Identify ways to offer additional value to stakeholders to ensure a lasting partnership


SALES & SERVICE

HANDLING CUSTOMER COMPLAINTS

KEY TOPICS

Handling Complaints

Maintaining the Right Mindset


Structuring the Conversation

Using Proper Phone Etiquette

Managing My Emotions

Managing the Emotions of

Others

WORKSHOP OVERVIEW

The Simitri Handling Customer Complaints Workshop is a highly interactive course that helps

participants serve customers who return after a purchase with a complaint. The customer should be

at the centre of everything your business does. Your representatives need to understand their

customer’s needs and provide a level of service that ultimately results in loyalty.

Going beyond the basics, this programme draws on role-plays to dive deeply into the difficult

situations and difficult customers that the participants regularly face. Participants will learn how to

build trust and credibility with the customer, add value to the relationship and manage their own

emotions and emotions of the customer. As a result, the participants will greatly improve their ability

to influence a positive outcome each time.



• Improve their mindset and ability gain control of challenging situations

• Master the tools and skills needed to handle customer complaints and influence positive outcomes

• Reduce the risk of losing customers through poor service

• Create sales opportunities by delivering a higher quality of service

• Improve team communication by using a common approach when delivering customer service


SALES & SERVICE

KEY ACCOUNT MANAGEMENT

KEY TOPICS


Analysing Your Accounts

Relationship Protection

Managing Existing Work

Proactive Client Defense

Marketing to Clients

Cross-selling & Up-selling

Relationship Management

Key Account Planning

WORKSHOP OVERVIEW

The Simitri Key Account Management Workshop helps organisations in retaining and maximising

the profitability of key and valued clients, which is essential to the survival of any company. After all,

excellent client relationships means that your clients will:

• Buy more, even if your fees are slightly higher than competitors

• Recommend you to colleagues and friends

• Make your organisation the standard for their vendor relationships

• Look to you for help in other aspects of their business



• Have an understanding of why key account management is vital to the success of an organisation

• Be able to measure the strength of their relationships with clients and contacts

• Understand that the client’s perception of your delivery of service may not be the same as yours

• Develop tools to guide activities when protecting client relationships

• Understand the skills to cross-sell products and services within existing accounts

• Develop a systematic approach to key account planning


SALES & SERVICE

MANAGING YOUR SALES PIPELINE

KEY TOPICS

The Sales Pipeline

Prospecting for Clients

Promoting Your Products &

Services

Securing Appointments

Qualifying Opportunities

Sales Meetings

Managing the Sales Process

Client Protection

Pruning Unwanted Clients

WORKSHOP OVERVIEW

The Simitri Managing Your Sales Pipeline Workshop helps professionals take a project

management approach to business development. Professionals relate well to this approach as it

provides a disciplined focus on the activities required for successful fee generation.

There are some basic principles that are key to the Simitri model. There is nearly always a time lag

between carrying out business development activity and generating fee-earning work. Not all

activities will result in fee-earning work. Results cannot be guaranteed. Business development

activities can be managed and monitored. The pipeline of any company must be continually fed to

avoid peaks and troughs in its performance. Ultimately, fee income is a symptom of pipeline activity.



• Have a method and criteria to qualify the right prospects using triggers and filters

• Understand that the aim of marketing is to get your audience to want to talk to you

• Develop contact marketing strategies

• Effectively make first contact to secure the initial client meeting

• Use new tools and tactics to manage and convert a prospect into a client


SALES & SERVICE

MASTERING SOCIAL MEDIA MARKETING

KEY TOPICS

The Evolution of Social Media

Social Media Features

Changing Landscape &

Emerging Trends

Impact on Consumer

Psychology & Behaviour

Utilising Social Media

Integrating Social Media Into

Your Business

WORKSHOP OVERVIEW

The Simitri Mastering Social Media Marketing Workshop provides sales, marketing, corporate

communication, and support functions with an understanding of how social media can be used to

engage clients, customers, and stakeholders. In only a few short years, the rise of social media has

created a fundamental shift in behaviour. Social media is changing the way people gather

information, make decisions, and share opinions.

To help tackle the opportunity and challenge of social media, this course is designed to give

participants a fundamental understanding of social media and how businesses can harness its power

for brand promotion, lead generation, and internal communication.



• Have a clear understanding of social media and why it is impossible to ignore it as a powerful

marketing force

• Learn global best practices for social media (what has worked and what has not)

• Understand how to develop a social media strategy that increases communication, engagement,

and loyalty of key stakeholders


SALES & SERVICE

MOST MEANINGFUL MESSAGING

KEY TOPICS

Understanding the Client

Building Immediate Trust

Understanding the Buyer

Identifying the Three Values

Creating a Competitive

Advantage

Delivering the Message

Eliminating Objections

WORKSHOP OVERVIEW

The Most Meaningful Messaging (M3) Workshop gives participants the understanding of

messaging techniques that effectively influence buyers. The M3 programme is designed to

complement existing sales process and strategies ensuring communication efforts are maximised.

Whether in the middle of a sales cycle, about to close the sale, or just starting one, it is essential to

understand the audience and which value element is most important to them.

The Most Meaningful Messaging Workshop addresses the following challenges:

• Creating an unshakable trust between you and your customer

• Getting customers to believe your story over your competitors

• Unsticking sales opportunities that have stalled



• Understand the buyer’s decision making criteria

• Identify the most effective way to deliver a sales message

• Deliver new messaging strategies that win business

• Adapt the messaging strategy to the person and the situation

• Use new messaging strategies to influence buyers to take action


SALES & SERVICE

PERFECT CLIENT MEETINGS

KEY TOPICS

Becoming a Trusted Advisor

Understanding the Client

The Perfect Sales Meeting

Building Rapport

Positioning the Meeting

Ascertain and Confirm

Adding Value to the Client

Presenting Your Solution


Seeking Commitment

WORKSHOP OVERVIEW

The Simitri Perfect Client Meetings Workshop raises the overall sales effectiveness of the

participants. The workshop covers the process of holding effective client sales meetings in which the

participants gain a sound understanding of clients’ needs, ensure that their objectives are reached,

and map out next steps to be implemented in a timely manner.

During the workshop, we also discuss the concept of becoming a “Trusted Advisor” and specific

steps the participants can take to create the foundation for this relationship with clients.



• Build rapport with a range of different positions within the client’s organisation

• Uncover needs by asking the right questions in the right way

• Deliver a persuasive sales message that is relevant and value driven

• Handle resistance in a professional and sincere manner


SALES & SERVICE

PRICE NEGOTIATION SKILLS

KEY TOPICS

Planning Pricing Discussions

Understanding the Industry

Landscape

Defining Your Pricing Strategy

Storytelling Your Pricing

Key Elements of Persuasion

Managing Resistance

Strategies for Countering

Pricing Discount

Dealing with Deadlocks

WORKSHOP OVERVIEW

The Simitri Price Negotiation Skills Workshop is a highly interactive course designed to improve

the negotiating performance of sales professionals and account managers. The workshop

approaches price negotiations with an emphasis on practice rather than theory.

The session develops the mindset, knowledge, skills, and behavior that the participants need in order

to have constructive pricing discussions with customers. Going beyond the basics, the session helps

participants to create new, different, and value-added pricing strategies for a changing market

environment.

Participants learn to use techniques and tactics discussed through real life case studies, role-play

and group exercises. Under the guidance of the Simitri Facilitator, each participant analyses their

personal performance to ensure maximum outcomes in future negotiations.



• Develop the right mindset, knowledge, and behavior when discussing price with their clients

• Learn how to build and select proper pricing strategies

• Deliver a compelling value-added story that supports the optimal price point

• Effectively deal with challenging customers and situations


SALES & SERVICE

PROBING FOR VALUE

KEY TOPICS

Value of Questioning

Types of Questions

Questioning Funnel

Characteristics of Great

Questions

5 Questions to Ask

Active Listening

WORKSHOP OVERVIEW

The Simitri Probing for Value Workshop raises the overall sales effectiveness of the participant.

The workshop produces skilled and confident professionals whose deep understanding of clients’

needs ensures their objectives are reached and a value-driven sales message is delivered.

The workshop raises the probing skills of the participants and provides them with techniques to

uncover 5 key aspects of a sales opportunity: basis of decision, decision making process, budget

issues/concerns, timing issues/concerns, and competition.

During the workshop, we also discuss the concept of active listing and asking rapport-building

questions to ensure that the participants create an appropriate relationship with the client.



• Use a wide range of probing skills and strategies during a sales meeting

• Drill down during sales conversations to gain a better understanding of their client’s business

• Come across as more confident and credible during a sales call

• Plan ahead to ensure they uncover the client’s circumstances and needs


SALES & SERVICE

SELLING ON SOCIAL MEDIA

KEY TOPICS

The World of Social Media

Building Your Social Media

Brand

Developing Your Profiles

Building Your Network

Engaging Your Contacts

Creating Powerful Content

Turning Contacts into Clients

WORKSHOP OVERVIEW

The Simitri Selling on Social Media Workshop is a highly interactive course that helps sales

professionals to build their businesses on social media. The workshop takes participants through the

steps of creating their social media brand, building networks, and engaging contacts in a way that

generates new business without coming across as too aggressive.

During the workshop, participants discuss the various social media platforms, such as LinkedIn,

Facebook, and Instagram, and their applications in building personal and professional networks. The

participants then take part in hands-on activities in which they create their personal brands and learn

how to express themselves through their profiles and content. From there, participants turn their

attention towards growing their network connections and communities, and maintaining authentic

relationships so that they are better positioned to pursue new business opportunities.



• Develop a global view of their social media environment

• Identify the social media channels that are most useful for building their business

• Develop a social media presence using planning tools for developing profiles and content

• Learn novel approaches for developing communities and adding value to their network contacts

• Discuss ways to turn online contacts into long-term clients


SALES & SERVICE

SUPERIOR CUSTOMER SERVICE

KEY TOPICS

Value of Customer Service

Developing the Right Mindset

Managing Expectations

Responding to Customer

Needs

Resolving Problems

Dealing with Difficult Situations

and Customers

WORKSHOP OVERVIEW

The Simitri Superior Customer Service Workshop is a highly interactive course that focuses on

how best to serve customers. Your representatives need to understand their customer’s needs and

provide the level of service that ultimately results in loyalty.

This course bring together the mindset, skills and processes to enable customer service

representatives and relationship managers to be more effective at their jobs. Participants learn how

to build trust and credibility with the customer, add value to the relationship, and handle demanding

situations and customers.



• Increase customer satisfaction and loyalty through greater awareness of their customer’s needs

• Create competitive differentiation by delivering service with value

• Reduce the risk of losing customers through poor service

• Create sales opportunities by delivering a higher quality of service

• Improve team communication by using a common language and approach


CONTACT US

Email: [email protected]

Phone: +65 6235 3297

Website: www.simitrigroup.com

SIMITRI TRAINING TOPICS

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