Sessions for Friday, May 04 1 2 - POMS

Sessions for Friday, May 04

Friday, 08:00 AM - 09:30 AM

POM in Practice

1

Friday, 08:00 AM - 09:30 AM, 327 Track:

OM for Global Health

Chair(s): Elisa Long

Invited Session:

Invited Session

Contracts to Improve Vaccine Effectiveness and Availability082-1480

Taylor Corcoran, Student, University Of California Los Angeles, United States

Elisa Long, Assistant Professor, University Of California Los Angeles, United States

Fernanda Bravo, Assistant Professor, University Of California Los Angeles, United States

Two key players in vaccine markets are pharmaceutical companies, who develop and manufacture vaccines, and global health organizations (GHOs),who procure vaccines for countries. We analyze contracts where vaccine price is tied to vaccine effectiveness and study their impact on the ability ofGHOs to meet public health targets.

Recycling of Post-Disaster Materials for Economy, Environment, and Human Health082-1528

Andriy Shapoval, Reader, Georgia Institute Of Technology, United States

Pinar Keskinocak, Professor, Georgia Institute Of Technology, United States

Beril Toktay, Professor, Georgia Institute Of Technology, United States

This work studies recycling opportunities of post-disaster debris. We introduce a game-theoretic model of sequential decision makers, includingdifferent levels of governments. Conditions for effective policies how to utilize post-disaster materials are determined.

Models for Infectious Disease Control: Progress and Challenges082-1447

Elisa Long, Assistant Professor, University Of California Los Angeles, United States

Globally, infectious diseases claim 15 million lives every year. Epidemic models typically forecast disease incidence or prevalence while OMmethodologies can bridge a critical gap by optimizing resource allocation to populations most in need. I will present several applications related toHIV/AIDS, Ebola, and the ongoing Zika epidemic.

Finance and Operations Management

2


Operational Decision Making

Chair(s): Wen Song

Contributed Session:

Contributed Session

Optimal Strategies for a Capital-Constrained Manufacturer under Carbon Emissions-Sensitive Random Demand082-0241

Xiaoyong Yuan, Student, University Of Science And Technology Of China, China

Gongbing Bi, Professor, University Of Science And Technology Of China, China

Yalei Fei, Student, University Of Science And Technology Of China, China

This study examines how capital constraint and low carbon preference affect the operational strategies of the manufacturer under a random carbonemissions-sensitive demand. Three scenarios are explored, namely, capital sufficient, capital insufficient without financing, and capital insufficient withfinancing.

Decision Making Approaches when Continuity Axiom is not Satisfied082-1679

Yonggang Li, Assistant Professor, Dalian University Of Technology, China

This paper provides decision making approaches while the continuity axiom is not satisfied. For some decision makers, the utility of events such as"death" may be infinite. Then the Expected Utility Theory doesn't work. We propose a new model which is based on focus points for solving theseproblems with uncertainty.

Reserve Factoring Analysis of E-commerce Retailers with Loss Aversion: Cooperation vs. Integration082-1608

Wenyi Huang, Student, Central University Of Finance And Economics, China

Based on Chinese internet finance practices, we formulate reverse factoring models of capital-constrained supply chain with loss aversion, acooperation scheme with commercial factoring and an integration scheme where the e-retailer initiatives factoring. The impacts of loss aversion ongame equilibrium and players’ participation willingness are explored in comparative analysis.

Finance and Operations Strategies of the Capital-Constrained Retailer in Consideration of the Sales Effort082-0667

Wen Song, Assistant Professor, University Of Science And Technology Of China, China


Ping Chen, Student, University Of Science And Technology Of China, China

This paper considers the situation where the capital-constrained retailer with a certain initial capital carries out promotional activities, explores theretailer’s problem of joint operations and financing decisions, and studies how the retailer's funds are allocated between the inventory purchasing andthe promotional activities.

Friday, 08:00 AM - 09:30 AM

Supply Chain Risk Management

3


New Models and Methods in Supply Chain Disruption Management I

Chair(s): Varun Gupta

Invited Session:

Invited Session

Disruption Risk Management in Two-Echelon Supply Chains: Early Commitment to Finished Goods082-0236

Florian Lucker, Assistant Professor, Cass Business School, United Kingdom

Sunil Chopra, Professor, Northwestern University Kellogg School O, United States

Ralf Seifert, Professor, Epfl, Switzerland

This paper studies inventory and reserve capacity decisions in different two-echelon supply chain topologies in the presence of supply disruption risk.This paper also shows that inventories are larger in assembly or distribution supply chains relative to the serial supply chain when disruptionprobabilities are positive.

Disruption risk control in a retail supply chain with perishable products082-0264

Dmitry Ivanov, Professor, Berlin School Of Economics And Law, Germany

This paper studies inventory, service level, and order fulfillment dynamics in a two-stage retail supply chain with perishable products that experiencescapacity disruptions and recovery. Additionally, we use discrete-event simulation methodology for analysis with real company data and real disruptions.

After the Triggering Event: Leadership Traits During Stages of Supply Chain Disruptions082-0896

Iana Shaheen, Student, University Of South Florida, United States

Arash Azadegan, Associate Professor, Rutgers University, United States

What leadership style is best for handling SC disruptions? Literature on the topic is mixed and inconclusive. In this paper, we explore how leadershipcharacteristics help with the organization’s progression efforts across three stages. Using data from scenario-based experiments, we suggest thatdifferent stages of SC disruption require different leadership styles.

Are Green Purchasing and supply chain risk practices complementary? An Empirical Analysis082-0446

Ahmed Hamdi, Student, Rennes School Of Business, France

Rohit Nishant, Associate Professor, Rennes School Of Business, France


Bouchaib Bahli, Professor, Ryerson University, Canada

Whether supply chain sustainability and risk management efforts complement or compete for resources is unexplored. Results from 278 US andFrench manufacturers show that green purchasing (GP) enhances the relationship between supply chain risk management (SCRM) and FirmResilience. This paper also explores other nuances to the GP, SCRM and Resilience.

Manufacturing Operations

4


Inventory Control in Manufacturing Systems

Chair(s): Danja R. Sonntag

Invited Session:

Invited Session

Production Planning and Quality Testing Under Random Yield082-0905

Candace Yano, Professor, University Of California Berkeley, United States

Sandra Transchel, Associate Professor, Kuehne Logistics University, Germany

In this paper, we study a co-production system with a two-stage testing process and limited capacity. Finished products are differentiated according totheir quality levels. Demand can be fulfilled using a product of equal or higher quality. We develop a stochastic dynamic programming model with threedecision types: ordering, testing, and demand allocation.

Spare Parts Provisioning for an unreliable Two Machine Transfer Line082-0799

Florian Sachs, Student, Universitaet Magdeburg, Germany

Gudrun P. Kiesmueller, Professor, Universitaet Magdeburg, Germany

In this paper, we consider a transfer line consisting of two unreliable machines and a buffer in between. In order to enable fast repairs, spare parts ofthe critical components are kept in stock. Our aim is to optimize spare part stock level and buffer capacity simultaneously to increase the systemthroughput efficiently.

Inventory control in a divergent manufacturing system with lumpy demand at multiple levels.082-1716

Peter Berling, Associate Professor, Linnaeus University, Sweden

Johan Marklund, Professor, Lund University, Sweden

In this work, we develop an efficient heuristic to determine a cost-effective policy under fill-rate constraint in a divergent production system with directdemand for intermediate products. The heuristic is based on the introduction of an induced backorder which allow us to decompose the complex multi-echelon problem to a series of single-echelon problems.

The influence of quality inspections on the optimal safety stock level082-0083

Danja R. Sonntag, Assistant Professor, University Of Mannheim, Germany

Gudrun P. Kiesmuller, Professor, University Of Magdeburg, Germany

Friday, 08:00 AM - 09:30 AM

In production systems with random yield, safety stocks can be reduced by introducing quality inspections, discarding defective items before furtherproduction. In this paper, we show that the positions of inspection within a production process influence the required safety stock level to buffer againstuncertainties due to demand and yield randomness.

Information Systems and Operations Management

5


Online Platforms

Chair(s): Yili Hong Ni Huang

Invited Session:

Invited Session

How Add-on Pricing Interacts with Distribution Contracts082-0405

Xianjun Geng, Associate Professor, University Of Texas Dallas, United States

Yinliang Tan, Assistant Professor, Tulane University, United States

Lai Wei, Assistant Professor, Shanghai Jiaotong Univerisity, China

This study examines the interaction between an upstream firm’s add-on strategy and a downstream online platform’s distribution contract choice. Wefind that such a firm prefers bundling the add-on and the core product together under the wholesale contract, but prefers retailing the add-on separatelyunder the agency contract.

Exit, Voice, and Response on Digital Platforms: An Empirical Investigation of Online Management Response Strategies082-0406

Naveen Kumar, Assistant Professor, University Of Memphis, United States

Liangfei Qiu, Assistant Professor, University Of Florida, United States

Subodha Kumar, Professor, Temple University, United States

In this study, we examine the impact of online management responses on business performance and their spillover effect on nearby businesses. Wefind that the responses by a business owner do play a significant role in the performance of the focal business.

Information Transparency in B2B Auction Markets082-0988

Yixin Lu, Assistant Professor, George Washington University, United States

Alok Gupta, Professor, University Of Minnesota, United States

Wolfgang Ketter, Professor, Rotterdam School Of Management, Netherlands

Eric Van Heck, Professor, Rotterdam School Of Management, Netherlands

In this paper, we examine bidder's identity disclosure in sequential B2B auctions. Specifically, we compare two information disclosure policies, one thatpublicly discloses winners' identities and an alternative policy that conceals winners' identities. Using a large-scale field experiment, we find thatconcealing winners' identities can significantly increase the average winning price.

On the Role of Private Communication in Online Employment082-1379

Kevin Hong, Assistant Professor, Arizona State University, United States

Gordon Burtch, Assistant Professor, University Of Minnesota, United States

Jing Peng, Student, University Of Science And Technology Of China, China

Ni Huang, Assistant Professor, Arizona State University, United States

This work analyzes a unique data set of private messaging activity between workers, reverse auctions and employer-worker contracting outcomes onan online labor platform. We quantify the value of workers’ outreach to employers through private messaging in relation to a bid, exploring the potentialof this action to mitigate hiring biases.

Empirical Research in Operations Management

6


Empirical Research Methods

Chair(s): Oliver Strub


Contributed Session

Operational Lifecycles of Manufacturing Firms082-1260

Nihar Kumthekar, Student, Georgia Southern University, United States

Alan Mackelprang, Associate Professor, Georgia Southern University, United States

This study investigates the presence of operational performance patterns (e.g., lifecycles) in manufacturing firms. Utilizing a secondary dataset, weexplore the extent to which market dominant and bankrupt firms exhibit differing operational lifecycle patterns.

Instrumental Variables in Operations and Supply Chain Management Research: A Review and Recommendations082-1215

Enrico Secchi, Assistant Professor, University College Dublin, Ireland

Striving for increased rigor in empirical tests of causal hypotheses, our field has witnessed an increase in the use of estimation methods that employinstrumental variables (IV). This paper reviews empirical literature in O&SCM to examine how IVs are currently used and provide recommendations.

Shape constrained kernel-weighted least squares: Application to production function estimation for Chilean manufacturing industries082-1649

Daisuke Yagi, Student, Texas A&M University College Station, United States

Yining Chen, Assistant Professor, London School Of Economics, United Kingdom

Andrew Johnson, Associate Professor, Texas A&M University College Station, United States

Timo Kuosmanen, Professor, Aalto University, Finland

Friday, 08:00 AM - 09:30 AM

We impose shape constraints on a local polynomial kernel estimator and prove the uniform consistency and convergence rate with the monotonicityand convexity/concavity constraints. We propose a test to validate whether shape constraints are correctly specified. We analyze Chileanmanufacturing data and find firms that export have significantly higher productivity.

A Matheuristic for the Best Subset Selection Problem in Linear Regression082-1707

Tamara Bigler, Student, Fm Quantitative Methoden, Switzerland

Oliver Strub, Student, University Of Bern, Switzerland

We consider the problem of selecting the best subset of a set of features in linear regression. This problem has been formulated as a mixed-integerquadratic program that becomes computationally prohibitive for large instances. We present a mat heuristic that devises good solutions in short CPUtime, also for large instances.

Socially Responsible Operations

7

Friday, 08:00 AM - 09:30 AM, 335A Track:

Socially Responsible Supply Chains

Chair(s): Tharanga Rajapakshe Vashkar Ghosh

Invited Session:

Invited Session

Supplier Centrality and Auditing Priority in Socially-Responsible Supply Chains082-0189

Jiayu Chen, Student, University Of Texas Dallas, United States

Anyan Qi, Assistant Professor, University Of Texas Dallas, United States

Milind Dawande, Professor, Ut Dallas, United States

In a supply network with multiple buyers and multiple suppliers, we explore how the degree centralities of the suppliers affect the social-responsibilitydecisions of both the buyers and the suppliers, and offer several novel and useful insights.

Resource Conservation Vs. Waste Reduction: An Investigation082-1375

Avinash Geda, Student, University Of Florida, United States

Vashkar Ghosh, Student, University Of Florida, United States

Gulver Karamemis, Assistant Professor, University Of Rhode Island, United States

Asoo Vakharia, Professor, University Of Florida, United States

This paper addresses the question of whether an increased usage of recycled materials (to promote resource conservation) also leads to the reductionof landfill content (to promote waste reduction). Insights stemming from our analysis of a two-stage (OEM-Waste Management Firm) supply chain arethat these objectives are often in conflict.

Impact of Social Fairness in Supplier-Buyer Relationships in Food Supply Chains082-0752

Nayeli Hernández Martínez, Student, Technische Universiteit Eindhoven, Netherlands

Nevin Mutlu, Assistant Professor, Technische Universiteit Eindhoven, Netherlands

Jan Fransoo, Professor, Technische Universiteit Eindhoven, Netherlands

The goal of this paper is to study the importance of fair profit distribution in supplier-buyer relationships in agri-food supply chains in developingcountries. We show that by receiving a fair share of the total supply chain profit, suppliers are capable of investing to increase their productivity, whichin consequence also benefits the buyers.

Humanitarian Operations and Crisis Management

8

Friday, 08:00 AM - 09:30 AM, 335B Track:

Analyzing and Designing Networks to Strengthen Local Capacities

Chair(s): Marie-Ève Rancourt

Invited Session:

Invited Session

A collaborative prepositioning model for strengthening regional disaster response capacity082-0815

Burcu Balcik, Assistant Professor, Ozyegin University, Turkey

Gilbert Laporte, Professor, Hec Montreal, Canada

Marie-Ève Rancourt, Assistant Professor, Hec Montreal, Canada

Selene Silvestri, Student, Hec Montreal, Canada

The goal of this paper is to present a prepositioning strategy and a stochastic optimization model to strengthen disaster preparedness of a region,which involves multiple countries prone to disaster risk, such as the Caribbean. We consider the uncertainties related to the location and impact ofdisasters and present a collaborative approach based on risk-pooling.

Food Aid Modality Selection Problem082-0870

Feyza Sahinyazan, Student, Mcgill University, Canada


Vedat Verter, Professor, Mcgill University, Canada

There is a vast amount of empirical literature suggesting that providing food aid in cash or vouchers is significantly more effective compared to in-kind.Yet, ours is the first study that mathematically models the aid modality selection and provides a methodology that can respond the dynamics of theenvironments requiring food assistance.

Organizational Information Management in Humanitarian Response: an agent-based model082-1329

Lauren Bateman, Student, George Washington University, United States

Friday, 08:00 AM - 09:30 AM

Erica Gralla, Assistant Professor, George Washington University, United States

An agent-based model is used to determine the impact of an organization's internal information management strategy on information disseminationand task accomplishment within the entire humanitarian response landscape.

A network design problem arising in the restoration of the water supply system in Nepal082-0513

Selene Silvestri, Student, Hec Montreal, Canada


Gilbert Laporte, Professor, Hec Montreal, Canada

In this study, we propose an optimization approach for the community water network rehabilitation problem targeting remote populations affected bythe 2015 Nepal earthquake. To this end, we describe the problem and a matheuristic developed to solve it, using data provided by the Red Cross andsatellite imagery to generate solutions.


9

Friday, 08:00 AM - 09:30 AM, 335C Track:

Non-traditional Emerging Issues in Humanitarian Operations

Chair(s): Nezih Altay

Invited Session:

Invited Session

Modelling and Data Issues in Human Trafficking082-0255

Kezban Yagci Sokat, Lecturer, Northwestern University, United States

Nezih Altay, Associate Professor, Depaul University, United States

Human trafficking has become a serious concern for society and the global economy. While there has been a lot of attention in this topic from socialcontexts, there has been little attention from the humanitarian operations community. This paper explores the relevant literature and resources inaddition to discussing the modeling issues and opportunities.

Migration by sea: the operational perspective of Search and Rescue082-0855

Vasileios Kosmas, Student, Kuehne Logistics University, Germany

Michele Acciaro, Associate Professor, Kuehne Logistics University, Germany

Maria Besiou, Professor, Kuehne Logistics University, Germany

Humanitarian disaster management associated with irregular migration by sea requires search and rescue operations as short-term solution.Interviews with stakeholders involved in those naval responses highlight the need of information-sharing, capacity-building, and the establishment ofpartnerships so as to increase operational efficiency. Addressing the problems on-shore is the long-term solution.

Sustainable Supply Chain Management for Refugee Camps082-0906

Lysann Seifert, Student, University Of Kassel, Germany

Stefan Gold, Professor, University Of Kassel, Germany

Nathan Kunz, Assistant Professor, University Of North Florida, United States

This empirical case study research investigates management of short- and long-term refugee camps with an analytical framework derived fromsustainable and humanitarian supply chain management literature. It explores triple bottom line performance factors for contributing to theory andimproving supply chain management practices of refugee camps.

Refugee Children in Humanitarian Supply Chains082-1381

Kate Hughes, Senior Lecturer, Stamford International University, Australia

Humanitarian organisations require operational security embedded into their supply chain activities. The focus is on the security of goods and servicesas well as the protection of these involved in their distribution. This presentation addresses the key issues and challenges in the safeguard of refugeechildren in the humanitarian context.

Operational Excellence

10


Behavioral Aspects of Operational Excellence

Chair(s): Andrea Furlan

Invited Session:

Invited Session

When do Workarounds Help or Hurt Patient Outcomes? Moderating Role of Operational Failures082-0060

Anita Tucker, Associate Professor, Boston University, United States

Sarah Zheng, Assistant Professor, Ithaca College, United States

John Gardner, Assistant Professor, Brigham Young University, United States

Roger Bohn, Professor, University Of California San Diego, United States

Workarounds can be helpful in the short-term when responding to high levels of operational failures, but may be associated with negative patientoutcomes if they stem from a process-avoiding culture. This paper argues that the best results can be achieved by reducing operational failures andworkarounds via instilling a process-focused culture.

Learning and Unlearning in Improvement Projects082-0194

Jamison Kovach, Associate Professor, University Of Houston, United States

Lawrence Fredendall, Professor, Clemson University, United States

Adrian Choo, Assistant Professor, Michigan State University, United States

Friday, 08:00 AM - 09:30 AM

This research examines unlearning opportunities during problem solving activities in quality improvement projects performed in behavioral healthcarein which study participants designed/redesigned operational processes within their respective facilities using the Design for Six Sigma methodology. Italso discusses potential implications regarding how unlearning affects individual learning in a group setting.

Adaptation in the Emergency Department: Managing a Surge of Critical Patients082-1636

Brad Morrison, Associate Professor, Brandeis University, United States

This paper chronicles a surge in critically ill patient arrivals at an emergency department (ED). The ED’s response required coordination of resources(e.g., space, beds, doctors, nurses). The study draws on first-hand observations and semi-structured interviews with ED personnel to examineproblem solving, coping, and adaptation.

The role of perceptions on shop-floor problem solving082-0895

Andrea Furlan, Professor, Padova University, Italy

The paper analyzes to what extent organization structure and individual perceptions affect workers’ problem-solving behaviors. We will considerknowledge codification and knowledge articulation mechanisms both at the organization and individual level.

Economic Models in Operations Management

11


Contracting in Operations Management

Chair(s): Qiaohai (Joice) Hu


Contributed Session

Evaluating Contract Differentiation and Participation Options Under Heterogenous Agent Information082-1156

Wenbo Cai, Assistant Professor, New Jersey Inst Of Technology, United States

Dashi Singham, Associate Professor, Naval Postgraduate School, United States

In this paper we develop a framework for optimization of contracts for agents with heterogeneous demands where agents can have an arbitrary numberof discrete demand distributions. We derive pricing schedules for this framework under two types of contract variations: (1) aggregation versusdifferentiation and (2) including vs. not including a non-participation.

Market Share Contracts in Business to Business Procurement082-0724

Ravi Mantena, Associate Professor, University Of Rochester, United States

Rajib Saha, Assistant Professor, Indian School Of Business, India

In some B2B contracts, price can depend not only on the quantity purchased, but also the share of its demand that the buyer procures from the vendor.Using game theoretic analysis, we find that the impact of such market share contracts on prices and buyer welfare can be ambiguous.

New Product Development Contract in Pharmaceutical Industry082-1418

Jiho Yoon, Assistant Professor, Kansas State University, United States

Ryan Choi, Assistant Professor, Eastern Michigan University, United States

Ju Myung (J.M.) Song, Assistant Professor, San Jose State University, United States

In this paper, we study a new product development (NPD) contract between a risk-averse pharmaceutical firm and a risk-averse startup company thatpossesses a related source technology for a new medicine research and development (R&D). We find the optimal contract values under a setting of(in)complete information between two organizations.

Capital Structure and Sourcing Contract082-1590

Qiaohai (Joice) Hu, Assistant Professor, University Of Missouri St Louis, United States

This paper studies how capital structure interacts with capacity investment in a sourcing contract between a supplier and a buyer, when the supplychain partners cannot commit to a court-enforceable contract before uncertainties have been resolved.

Emerging Topics in Operations Management

12


Nanostore Operations: Retail Operations in High-density Cities

Chair(s): Jan Fransoo

Invited Session:

Invited Session

Understanding the pre-selling process of nanostores082-0995

José Antonio Larco, Assistant Professor, Universidad De Ingeniería Y Tecnología, Peru

Claudia Antonini, Professor, Universidad De Ingeniería Y Tecnología, Peru

Carlos Montoya, Student, Universidad De Ingeniería Y Tecnología, Peru

Francisco Vargas, Student, Universidad De Ingeniería Y Tecnología, Peru

Pre-sales is often used for order-placement at nano-stores. As such, it’s a time-consuming process that includes not only order-placement functionsbut also merchandising, inventory management, and customer relationship functions. We report on a field study of a bottling firm providing insights asto how to organize the nano-stores´ salesforce.

Handling malnutrition problems in emerging markets with effective nanostore supply chains082-1470

Valeria Benitez-Perez, Student, Campus Ciudad De Mexico, Mexico

Olivier Brives, Student, Ecole Des Mines De Nantes, France

Christopher Mejia-Argueta, Assistant Professor, Massachusetts Institute Of Technology, United States

Friday, 08:00 AM - 09:30 AM

Jan Fransoo, Professor, Kuehne Logistics University, Germany

David Salinas-Navarro, Assistant Professor, Campus Ciudad De Mexico, Mexico

Food insecurity and obesity have rarely been linked to logistics and retail. This research uses primary/secondary data to build effective strategies toreduce malnutrition in emerging markets. We consider retailer features (budget, assortment, and space) and consumer preferences (socioeconomicfactors) to build an exploratory approach and an optimization model.

Reaching 50 Million Nanostores: Retail distribution in Emerging Megacities082-0625


Edgar Blanco, Logistics, Amazon.Com, United States


In most of the (developing) world, retail outlets are small family owned stores. This talk will outline the main insights of our recently published a bookcovering the commercial, operations, and logistics concepts of this huge retail channel as well as discuss how to integrate this into your teaching.

Scheduling and Logistics

13


Scheduling Port Operations

Chair(s): Amir Gharehgozli


Contributed Session

Scheduling of cargo handling operations in ports: A review and reflections082-0072

Mitrabarun Ghosh, Student, Iit Kharagpur, India

Pradip Ray, Professor, Department Of Industrial And Systems Engineering, India

Biplab Datta, Associate Professor, Iit Kharagpur, India

Although vessel scheduling in cargo handling is one of the primary areas of research, modelling with consideration of different parameters and factors,have not been extensively conducted of late. In this paper, we have developed a generic vessel scheduling model in deterministic and stochasticconditions.

Port-centric logistics and synchromodality: synergy or cannibalization?082-0708

Yann Bouchery, Associate Professor, Em Normandie, France

Johan Woxenius, Professor, --, Sweden


Port-centric logistics enables loading and unloading maritime containers around the port. In this article, we assess whether port-centric logistics mighthelp fostering synchromodality. Our analytical results show that port-centric logistics generally hinders the development of synchromodality bypenalizing intermodal transportation. Additionally, we assess potential remedies.

A Mixed Tactical and Operational Framework for Landside Container Terminal Operations082-1323

Amir Gharehgozli, Assistant Professor, Texas A&M - Galveston, United States

Debjit Roy, Associate Professor, Indian Institute Of Management Ahmedabad, India

Suruchika Saini, Student, Indian Institute Of Management Ahmedabad, India

Jan-Kees Van Ommeren , Assistant Professor, University Of Twente, Netherlands

This paper studies the tactical and operational problem of loading and unloading trains at a container terminal. Trains are served by gantry craneswhich spread over all trains on parallel tracks next to each other at the terminal landside. Multiple terminal trucks are available to move containers.

Healthcare Analytics

14


Healthcare Analytics: Organ Disease and Transplantation

Chair(s): Min Chen


Contributed Session

Standardized Patient Mentoring Program for Kidney Transplant Patients082-1362

Aravind Chandrasekaran, Associate Professor, Ohio State University, United States

Shannon Harris, Assistant Professor, Ohio State University, United States

Yeojun Chun, Student, Ohio State University, United States

Patient anxiety and low adherence to post-transplant discharge instructions contribute to readmission rates. To minimize anxiety and preventablereadmissions, a standardized patient mentoring program was designed and tested in a randomized controlled experiment. Standardization focused onthe post-transplant adherenc+F1267e to the medical regimen. Preliminary results will be shared.

Investigating Steroid Withdrawal Strategies For Kidney Transplant Recipients082-1248

Yann Ferrand, Assistant Professor, Clemson University, United States

Vibha Desai, Researcher, Healthcore, United States

Christina Kelton, Professor, University Of Cincinnati, United States

Teresa Cavanaugh, Assistant Professor, University Of Cincinnati, United States

Jaime Caro, Lecturer, Mcgill University, Canada

In this paper, we evaluate steroid withdrawal strategies for kidney transplant recipients, with the goal of minimizing major complications over the longterm. We develop a model calibrated with an econometric study to simulate the long-term course of patients and identify trade-offs in the steroidwithdrawal strategies.

Friday, 08:00 AM - 09:30 AM

Risk-Stratified Medication Profiling to Monitor Chronic Kidney Disease Progression082-1573

Rema Padman, Professor, Carnegie Mellon University, United States

Vijaya Priya Vijayasarathy, Student, Carnegie Mellon University, United States

Paritosh Chandwade, Student, Carnegie Mellon University, United States

In this study, we apply a semi-parametric, group-based, statistical model to risk stratify more than 3,000 chronic kidney disease patients into 4 distincttrajectories of disease progression and profile the groups based on their medication regimens over a 7- year period to delineate patient-centeredtreatment approaches offering effective targeted interventions.

Does Health Information Exchange Improve Patient Outcomes? Empirical Evidence from a Longitudinal Study082-0675

Min Chen, Assistant Professor, Florida International University, United States

Sheng Guo, Lecturer, Florida International University, United States

Xuan Tan, Student, Florida International University, United States

In this paper, we conducted a large-scale retrospective study to examine the impact of Health Information Exchange (HIE) engagement on quality ofcare in hospital settings, in particular, the tradeoff between readmission and a variety of inpatient quality measures.

Healthcare Operations Management

15


Incentives and Payment Systems in Healthcare

Chair(s): Ozlem Yildiz

Invited Session:

Invited Session

Can Bundled Payment Cure the Ills of Fee-for-Service? An Equilibrium Analysis082-0025

Zheng Han, Student, University Of Kansas, United States

Mazhar Arikan, Associate Professor, University Of Kansas, United States

Suman Mallik, Associate Professor, University Of Kansas, United States

This paper studies the generic models of quality competition between two hospitals, each under different payment schemes (e.g., bundled paymentand/or fee-for-service) and will derive insights for the policymaker/society and discuss quality implications for the hospitals.

Reference Pricing for Healthcare Services082-0154

Shima Nassiri, Assistant Professor, Ross School Of Business, United States

Elodie Adida, Associate Professor, University Of California Riverside, United States

Hamed Mamani, Associate Professor, University Of Washington, United States

The traditional healthcare payment system does not incentivize hospitals to limit their prices. Reference pricing (RP) has been proposed as a way tobetter align incentives. Under RP, patients may be responsible for part of the cost if they select a high price hospital. We propose a model to analyzeRP.

Contracts for healthcare referral services: Coordination via outcome-based penalty contracts082-0234

Elodie Adida, Associate Professor, University Of California Riverside, United States

Fernanda Bravo, Assistant Professor, University Of California Los Angeles, United States

In this paper, we consider a service requester, responsible for managing a population’s health, who refers patients to a service provider when needed.The requester exerts effort to reduce referrals and the provider may exert effort to reduce the chance of treatment failure. This paper studies how apayment system can coordinate decisions.

Yardstick Competition for Service Systems082-0049

Ozlem Yildiz, Assistant Professor, Darden School Of Business, United States

Nicos Savva, Associate Professor, London Business School, United Kingdom

Tolga Tezcan, Associate Professor, London Business School, United Kingdom

In this paper, we first show that the hospital reimbursement system currently used in practice does not incentivize hospitals to reduce waiting times. Wethen propose a modification which can achieve socially optimum investment without placing an onerous informational burden on hospital payers.


16


OM and Crowdfunding

Chair(s): Fasheng Xu

Invited Session:

Invited Session

Reward-based crowdfunding campaigns: informational value and access to venture capital082-0115

Rachel Chen, Professor, University Of California Davis, United States

Esther Gal-Or, Professor, University Of Pittsburg, United States

Paolo Roma, Assistant Professor, Universita Degli Studi Di Palermo, Italy

In this paper, we consider an entrepreneur who designs a reward-based crowdfunding campaign when the campaign provides a signal about the futuredemand for the product and subsequent Venture Capital (VC) is needed.

Feature-Based Information Sharing on Retail Platforms082-0293

Zekun Liu, Student, Washington University St Louis, United States

Friday, 08:00 AM - 09:30 AM

Fuqiang Zhang, Professor, Washington University St Louis, United States

Dennis Zhang, Assistant Professor, Washington University St Louis, United States

In this paper, we study the information sharing strategy for a platform on which independent sellers engage in Cournot competitions. The platformpossesses superior information than the sellers and may choose to share the information with the sellers. As a result of our research, we are able tocharacterize the optimal sharing strategy for the platform.

Signaling To The Crowd: Private Quality Information And Rewards-based Crowdfunding082-0908

Soudipta Chakraborty, Student, Duke University Durham, United States

Robert Swinney, Associate Professor, Duke University Durham, United States

Consider a seller who solicits investments for her product by starting a rewards-based crowdfunding campaign under the fixed funding mechanism on aplatform like Kickstarter. This paper determines how the seller should design their campaign when backers know less than the seller about the value ofthe product.

Crowdfunding under Social Learning and Network Externalities082-0111

Fasheng Xu, Student, Washington University St Louis, United States


In reward-crowdfunding, production-based firms pre-sell a new product and solicit financial contributions from the crowd. In this study, we provide amodel that captures three salient features: (i) network externalities, (ii) two-sided learning, and (iii) strategic consumer behavior, as a decision supportframework to address strategic interactions between firm and consumer population.

Behavioral Operations Management

17


Behavioral Issues in Supply Chains

Chair(s): Elena Katok

Invited Session:

Invited Session

The Behavioral Traps Of Making Multiple, Simultaneous, Newsvendor Decisions082-0291

Kay Yut Chen, Professor, University Of Texas Arlington, United States

Shan Li, Assistant Professor, Baruch College, United States

This paper conducted an experimental study to explore behaviors of newsvendors who make order decisions for two stores simultaneously. While thetwo stores are independent, our paper finds that order decisions are impacted not only by the history from the same store, but also by the pastinformation from the other store.

Communicating Socially Conscious Behavior in Supply Chains082-0950

Mahdi Mahmoudzadeh, Student, Scheller College Of Business, United States

Enno Siemsen, Professor, University Of Wisconsin Madison, United States

Socially conscious customers respond to firms' sourcing policies through extra willingness-to-pays for responsibly-sourced products and/or refusing topurchase when social/environmental violations occur in their supply chains. We study effects of these socially-conscious behaviors on sourcing policiesin different supply chain structures creating different types of communicating these behaviors.

The Benefits of Bundling: a Behavioral Study of Supplier Response to Contract Scope082-1411

Blair Flicker, Student, University Of Texas Dallas, United States

Elena Katok, Professor, University Of Texas Dallas, United States

Wedad Elmaghraby, Associate Professor, University Of Maryland, United States

When sourcing, a manufacturer can draft a single omnibus RFQ including all needs or many independent narrow RFQs for commodity parts. Theformer arrangement may expose suppliers to greater risk but yields a larger “win.” We study supplier bidding behavior in the lab under both regimesand many experimental parameters.

Negotiating Transshipment Prices for Improving Supply Chain Coordination082-1586

Sebastian Villa, Assistant Professor, Universidad De Los Andes, Colombia


In this paper, we evaluate retailers’ decisions when they do both, negotiate transshipment prices and place orders under demand uncertainty. We showthat the ordering quantities in a system with transshipment provide support to the pull-to-center behavior. However, negotiations show that participantsalmost completely ignore the critical ratio when they set transshipment prices.

Environmental Operations Management

18


Decarbonization and Supply Chains

Chair(s): Christian Blanco

Invited Session:

Invited Session

The Impact of Buyer Pressure and Environmental Structures on Supplier Transparency082-0148

Veronica Villena, Assistant Professor, Penn State University University Park, United States

Suvrat Dhanorkar, Assistant Professor, Penn State University State College, United States

Friday, 08:00 AM - 09:30 AM

Increasingly, firms are realizing that the next hurdle in addressing sustainability challenges lies in their supply chains. As a result, many companiesdemand higher transparency from their suppliers about their environmental goals and initiatives. In this paper, we study how two key drivers—externalbuyer pressure and supplier’s internal environmental structures—affect supplier transparency.

Emissions reduction and supply chain leakage082-0576

Sining Song, Student, Arizona State University Tempe, United States

Yan Dong, Associate Professor, University Of South Carolina, United States

Thomas Kull, Associate Professor, Arizona State University Tempe, United States

Craig Carter, Associate Professor, Arizona State University Tempe, United States

Kefeng Xu, Associate Professor, University Of Texas San Antonio, United States

This research studies the supply chain leakage effect of GHG emissions reduction. Analyzing Bloomberg Environmental, Social and Governance(ESG) data, we show that a higher level of supply chain emissions is associated with the adoption of emissions reduction programs by the firm.

Diversity in Supply Chain Networks and Decarbonization082-1674

Herbie Huang, Student, University Of North Carolina Chapel Hill, United States

Sriram Narayanan, Associate Professor, Michigan State University, United States

Jayashankar Swaminathan, Professor, University Of North Carolina, United States

In this work, we theorize and empirically test the impact of supplier base diversity in both industry and geographic locations, supply chain’s networkproperties and regulatory environment on the strategies they pursued to reduce carbon emissions.

Does Corporate Social Responsibility Benefit Society?082-1783

Jun Li, Assistant Professor, University Of Michigan Ann Arbor, United States

Andrew Wu, Assistant Professor, University Of Michigan, United States

Using firm-level, event-based environmental, social, and governance incidence data, we measure the societal impact of corporate social responsibilityengagements. We demonstrate a striking difference between public and private firms: while private firms significantly reduce their negative ESGincident levels after CSR engagements, public firms fail to do so.

Predicting Outcomes of Carbon Abatement Opportunities Using Textual Analysis082-1290

Christian Blanco, Assistant Professor, Ohio State University, United States

Are there features described in the text of a carbon abatement project that can predict the monetary savings and carbon emissions reduction outcomeof these opportunities? We explore this question using textual analysis on over 17,000 carbon abatement opportunities reported to CDP (formerly theCarbon Disclosure Project) from 2011-2016.

Product Innovation and Technology Management

19


Motivating Innovation Through Contests

Chair(s): Joel Wooten

Invited Session:

Invited Session

The Role of Participation in Innovation Contests082-0157

Konstantinos Stouras, Senior Lecturer, The Darden School, United States

Jeremy Hutchison-Krupat, Assistant Professor, University Of Virginia, United States

Raul Chao, Associate Professor, University Of Virginia, United States

In this paper, we study the optimal innovation contest design when solvers have heterogenous ability and face a non-negligible cost to participate. Weshow that the optimal budget allocation of the contest organizer balances solvers' incentives for participation and effort, and it may lead to multiplerewards.

Simultaneous vs. Sequential Crowd Sourcing Contests082-0429

Ming Hu, Professor, University Of Toronto, Canada

Lu Wang, Assistant Professor, Shanghai University Of Finance And Economics, China

This paper considers two alternative mechanisms for an innovative project involving multiple attributes. One is a simultaneous contest where the bestsolution is chosen from the aggregate solutions simultaneously. The other is multiple sequential sub-contests, with each dedicated to one attribute.Either mechanism could win depending on situations.

Incentives and Competition in Unblind Innovation Contests: Can “Star” Power Help or Hurt Competition?082-0645

Jesse Bockstedt, Associate Professor, Emory University, United States

Cheryl Druehl, Associate Professor, George Mason University, United States

Anant Mishra, Associate Professor, George Mason University, United States

Innovation contests allow firms to harness specialized skills of participants with diverse backgrounds for solving challenging business problems. Thispaper uses detailed data on contest and contestant characteristics from a popular online logo-design contest platform with public submissions toexamine the role of incentives on the competitive environment of contests.

Should a participant disclose progress in a crowdsourcing contest?082-0932

Sina Moghadas Khorasani, Student, University Of Utah, United States

Glen Schmidt, Professor, University Of Utah, United States

Friday, 08:00 AM - 09:30 AM

In this work, we identify the conditions under which participants in a crowdsourcing contest will truthfully disclose their progress, stay silent, or follow amixed strategy. In turn, this helps determine how the firm might optimally design the contest.

Leaps in Innovation: The Bolt versus Bannister Effect in Algorithmic Tournaments082-0230

Joel Wooten, Assistant Professor, University Of South Carolina, United States

Search over a landscape of possibilities is central to innovation contest solution generation. Using 25,898 distinct attempts at innovation for a set ofKaggle contests, this paper looks at how agents respond to both incremental and discontinuous progress.

Teaching/Pedagogy in P/OM

20


Course Development

Chair(s): Avanti Sethi


Contributed Session

Teaching Quant Subjects in MBA Programs with Operations Specialisation082-1040

Nilakantan Narasinganallur, Associate Professor, Kj Simsr, India

Operations Research/Statistics, with strong math orientation, fit well with operations management. However, these subjects need fine-tuning in MBA-operations programs, based on OM practice, implementability and expectations. There is much pedagogic variation in business schools. This paperreviews surveys from around the world and discusses pedagogic and other related issues.

Making Your First Class “First Class”082-0830

Keith Willoughby, Professor, University Of Saskatchewan, Canada

The first class of a new semester offers instructors an opportunity to imbed an initial impression with students, introduce learning objectives andestablish expectations. We provide classroom exercises, tips, and suggestions on how to make that critical first impression both meaningful andmemorable.

E-Learning Tools for Teaching Predictive Analytics and Data Science082-1618

Philipp Burckhardt, Student, Carnegie Mellon University, United States


We have built ISLE (Interactive Statistics Learning Environment), an e-learning framework that may augment classroom instruction but can also beused to build standalone interactive on-line lessons. We will report on the use of ISLE for professional education of physicians in the fields of datascience and predictive analytics.

Teach Operations Management – A Customer Perspective082-1583

Avanti Sethi, Senior Lecturer, University Of Texas Dallas, United States

Ramesh Subramoniam, , ,

Suresh Subramoniam, Associate Professor, Cet School Of Management, Trivandrum, India

To create interest in today’s student, business faculty use case studies, projects, and tools like Excel. In contrast, there is also a prevalence of formula-based approach especially in textbooks discouraging students from understanding the concepts. We explore these issues from various angles anddiscuss ways to engage students.

Service Operations

21


Service Design and Nonprofit Operations

Chair(s): Morvarid Rahmani Priyank Arora

Invited Session:

Invited Session

The Effect of Ownership Conversion on Nursing Home Operations082-0952

Lauren Lu, Associate Professor, University Of North Carolina Chapel Hill, United States

Feng (Susan) Lu, Assistant Professor, Purdue University, United States

This paper examines the impact of ownership conversion on operations using U.S. nursing home data from 2006 to 2015. We find that converting theirownership from nonprofit to for-profit significantly improves nursing homes’ financial performance but decrease their quality of care. Surprisingly, it alsoincreases their access to Medicaid-covered residents.

Doing Well by Doing Good to Others: The Operational Incentives of Charitable Giving082-1032

Shaokuan Chen, Lead Data Scientist, Target, United States

Ganesh Janakiraman, Professor, University Of Texas Dallas, United States

Guangwen Kong, Assistant Professor, University Of Minnesota, United States

Alp Muharremoglu, Associate Professor, University Of Texas Dallas, United States

This paper considers the long-term partnership between for-profit corporations and non-profit organization under an agreement of prearranged periodicin-kind giving. In it, we provide an understanding of product donation from operations perspective in a dynamic setting.

Allocation of Nonprofits’ Funds among Program, Fundraising, and Administration082-1577

Telesilla Kotsi, Student, Kelley School Of Business, United States

Goker Aydin, Professor, Johns Hopkins University, United States

Alfonso Pedraza-Martinez, Associate Professor, Indiana University, United States

Friday, 08:00 AM - 09:30 AM

Nonprofits allocate their budget among three types of expenses: program spending to deliver services to beneficiaries; fundraising spending to raisedonations; administration spending to build infrastructure. In our work, we determine when fundraising and administration spending become relativelymore attractive, perhaps at the expense of program spending. A case study complements our findings.

Advisory and Service Delivery Activities in Nonprofit Organizations082-0046

Priyank Arora, Student, Georgia Institute Of Technology, United States

Morvarid Rahmani, Assistant Professor, Georgia Institute Of Technology, United States

Karthik Ramachandran, Associate Professor, Georgia Institute Of Technology, United States

In this paper, we study the design of services provided by nonprofit organizations (NPOs) that serve clients who are typically under-informed or un-informed about their service needs. We analyze how an NPO should allocate its limited resources between the different, but interdependent, activitiesof advising and service delivery.

Energy Supply Chains

22


Energy Related Supply Chains

Chair(s): Suresh Muthulingam

Invited Session:

Invited Session

Meeting corporate renewable power targets082-0427

Danial Mohseni Taheri, Student, University Of Illinois At Chicago, United States

Selvaprabu Nadarajah, Assistant Professor, University Of Illinois At Chicago, United States

Alessio Trivella, Student, Technical University Of Denmark, Denmark

Several companies have committed to procuring a percentage of future power demand from renewable sources. This paper provides insights ondesigning a dynamic procurement portfolio with virtual power purchase agreements and wholesale procurement - dominant strategies used in practice- by analyzing stylized models and tackling a multi-stage formulation calibrated to

Impact Of Carbon Pricing On Supply Chain Energy Efficiency and Social Welfare082-0430

Jason Nguyen, Lecturer, Unsw Business School, Unsw Sydney, Australia

Karen Donohue, Associate Professor, University Of Minnesota, United States

Mili Mehrotra, Assistant Professor, University Of Minnesota, United States

This paper analyzes the impact of carbon pricing on supply chain Energy Efficiency (EE) and the resulting social welfare. In particular, we examinewhether setting a carbon price at the externality costs of energy induces first-best social welfare when accounting for supply chain interactions andsupplier competition.

Green Sourcing-The Role of Premium Sharing and Consulting Services082-0938

Xi Chen, Assistant Professor, University Of Michigan Dearborn, United States

Niyazi Taneri, Assistant Professor, National University Of Singapore, Singapore

Guangyu Wan, Lecturer, Singapore University Of Technology And Design, Singapore

Saif Benjaafar, Professor, University Of Minnesota, United States

Certified sustainable products often enjoy a significant green premium. In this work, we study a buyer's use of premium sharing and consulting serviceto incentivize suppliers to exert greening efforts to obtain green certification and in turn capture the green premium. We also explore the effect ofinformation asymmetry on the effort cost.

How Does Precision Affect the Adoption of Energy Efficiency Practices?082-0254

Saurabh Bansal, Assistant Professor, Penn State University University Park, United States

Suresh Muthulingam, Assistant Professor, Penn State University University Park, United States

Although energy efficiency provides profitable options to reduce energy consumption, research shows that many energy efficiency opportunities remainunexploited. We use a behavioral perspective to investigate if precision can explain the adoption or non-adoption of such practices. We demonstratethat precision effects significantly affect the adoption of improved operational practices.

Retail Operations

23


Behavioral Research in Retail

Chair(s): Kyle Hyndman

Invited Session:

Invited Session

Increasing Retailer Preferences for New Products with Buyback Contracts082-0622

Anna Devlin, Assistant Professor, University Of Alabama Huntsville, United States


Rebecca Hamilton, Professor, Georgetown University, United States

In a series of laboratory studies, we find that buyback contracts decrease retailer ambiguity aversion and increase preferences for new products in aone-period game. In an extended game, earlier experimentation with the new product under buyback contracts leads to faster learning and higherprofits compared with wholesale price contracts.

A Behavioral Analysis of Inventory Management for Substitutable Products082-0837

Ying Cao, Student, University Of Texas Dallas, United States

Friday, 08:00 AM - 09:30 AM

Dorothee Honhon, Associate Professor, University Of Texas Dallas, United States

Kyle Hyndman, Associate Professor, University Of Texas Dallas, United States

For categories with substitutable products, stock-outs lead to censoring from two sources: retailer doesn't observe lost sales and cannot tell whether apurchase was consumer’s first choice or substitution. We experimentally study the impact of this double-censoring in Newsvendor models andinvestigate methods to reduce the bias due to censoring.

Information Sharing and Risk Attitudes in Drop-Shipping082-1485

Annibal Sodero, Assistant Professor, University Of Arkansas, United States

This paper investigates the duality of agency in drop-shipping arrangements. Vendors are agents because they must hold and release inventoryaccording to retailers' instructions. Retailers' are agents because they must promote vendors' products. Our experiments unveil differences inperformance according to information sharing levels, risk attitude, and role in drop-shipping operations.

Can Managers Plan Assortments? An Experimental Study082-1639

Yulia Vorotyntseva, Student, University Of Texas Dallas, United States



In this work, we consider a setting wherein consumers learn about their taste over time. By varying the set of available products and observing thechoice the retailer can refine information about the consumer’s preferences and influence the consumer’s learning. We develop a model and analyzeproperties of the optimal assortment policy.

Purchasing and Supply Management

24


Supply Chain Sourcing

Chair(s): Wc Benton

Invited Session:

Invited Session

The Economic Effects of Strategic Alliances in Buyer-Supplier Relationships082-0159

Yoon Hee Kim, Assistant Professor, Georgia Southern University, United States

Darren Henderson, Assistant Professor, Wilfrid Laurier University, Canada

In order to achieve competitive advantages, many companies form strategic alliances with suppliers of critical goods and services. Using thesecondary financial data, this study explores the financial benefits and risks of strategic alliances accruing to buyer and/or supplier firms.

Supplier Attributes and Buyer Perceptions of Supplier Poaching and Shirking082-0282

Keith Skowronski, Assistant Professor, University Of South Carolina, United States

Wc Benton, Professor, Ohio State University, United States

James Hill, Associate Professor, Ohio State University, United States

Drawing from the literature on cognitive framing, this paper examines how supplier attributes affect buyer perceptions of two form of opportunism:poaching and shirking. We investigate how suppliers from emerging markets are viewed relative to those from mature economies and how thesuppliers’ competitive priorities affect those differences.

Product Attributes, Sales Anomaly, and Product Return Variability (PRV)082-0757

Soohoon Park, Assistant Professor, Bemidji State University, United States

Hojung Shin, Professor, Korea University, Korea, Republic of (South Korea)

Severe variability in product returns undermines the stability in revenue stream and amplifies risks associated with inventory planning. This paperinvestigates the effects of product attributes and sales anomaly on variability in product returns and identifies causal associations between marketinginstruments and PRV, which may help optimize inventory level.

Social Media Analytics and Internet of Things

25


Social Media and Analytics

Chair(s): Abhijeet Ghoshal

Invited Session:

Invited Session

Models for Identification of Influencers in Social Networks082-0269

Rakesh Mallipeddi, Student, Texas A&M University College Station, United States

Yunxia Zhu, Assistant Professor, Rider University, United States


Chelliah Sriskandarajah, Professor, Texas A&M University College Station, United States

Influencer marketing, which involves employing influential users of social media, is being increasingly employed by organizations to market oradvertise their products and brands. In this study, we propose an analytical framework for identification and selection of influencers to maximize thereach and effect of an advertisement.

Exploring the Impact of Fake Orders on Product Sales082-1219

Le Wang, Student, Nanyang Technological University, Singapore

Jiahui Mo, Assistant Professor, Nanyang Technological University, Singapore

Friday, 08:00 AM - 09:30 AM

Fake orders are pervasive on e-commerce platforms. It has been recognized that creating fake orders is a double-edged sword to stakeholders on theplatform. However, the exact effect of fake orders is unclear. Using data from a mainstream e-commerce site, we study how volume of fake ordersinfluences

Predicting Human Capital Flows082-1727

Yuanyang Liu, Student, University Of Iowa, United States

Gautam Pant, Associate Professor, University Of Iowa, United States

Olivia Sheng, Professor, University Of Utah, United States

Firms compete for human capital which is key to firm success. We use information derived from employees' web presence on LinkedIn to analyze theinteraction between employees and firms. We model such interaction with a network perspective and utilize the network properties to predict thehuman capital flows between firms.

Mining Relevant Opinions on Large-scale Social Network: An Embedding Model based Approach082-1789

Zhe Shan, Assistant Professor, University Of Cincinnati, United States

Yichen Qin, Assistant Professor, University Of Cincinnati, United States

Tianhai Zu, Student, University Of Cincinnati, United States

It is challenging to retrieve accurate sentiment on specific focuses from large-scale online social network. We investigate users’ social behavior byanalyzing their tweets and network structure based on the embedding model. Our findings will help to efficiently identify targeted groups with differentfocuses and capture relevant opinions.


26

Friday, 08:00 AM - 09:30 AM, GBR A Track:

Empirical Research in Technological Innovations

Chair(s): Paulo Oliveira


Contributed Session

The study on the path of technology innovation capability in enterprises082-0177

Zhe Li, Student, Huazhong University Of Science & Technology, China

The paper studies the path to improve the technology innovation capability in enterprises. With the data from enterprises through survey, we analyzethe problem with empirical method. Through the study, we find the path, and measures are proposed for technology innovation improvement inenterprises.

The more, the better? The moderating effect of open innovation on the ambidexterity-performance relationship082-0239

Lihua Fu, Student, University Of Science And Technology Of China, China

Zhiying Liu, Professor, University Of Science & Technology, China

Empirical research that links innovation ambidexterity with open innovation is scarce. Building on resource-based view, this study develops the mainhypotheses. Based on 274 questionnaires, the results show positively moderating effects of inbound and outbound open innovation on inverted U-shaped relationship between innovation ambidexterity and innovation performance.

Evaluating Online Service with Delivery Apps through the use of Servqual Scale082-0409

Fabíola Potzik , Student, Universidade Anhembi Morumbi, Brazil

Luana De Messias , Student, Universidade Anhembi Morumbi, Brazil

Paulo Oliveira, Professor, Universidade Anhembi Morumbi, Brazil

Sérgio De Oliveira, Professor, Universidade Anhembi Morumbi, Brazil

Luiz Carvalho, Professor, Universidade Anhembi Morumbi, Brazil

This paper evaluated the quality of applications for meal delivery using the SERVQUAL scale. The questionnaire had 110 responses validated by the"Varimax" method, generating three constructs, confirmed by Cronbach's Alpha. The results point out its importance as Marketing channel, security,and facilities in the graphical interface of the applications.

Revenue Management and Pricing

27

Friday, 08:00 AM - 09:30 AM, GBR B Track:

Sharing Economy and Social Network

Chair(s): Yao Cui

Invited Session:

Invited Session

Managing Ride-Sharing Demand Shocks with Surge Pricing082-0806

Bin Hu, Assistant Professor, Kenan-Flagler Business School, United States


Han Zhu, Student, City University Of Hong Kong, Hong Kong

Ride-sharing platforms use surge pricing to manage demand shocks. An important, but often neglected feature is that drivers react magnitudes slowerthan riders to surge pricing. We model this feature and resulting player strategic behaviors to design effective surge pricing policies.

On-Demand Platform Bonus War082-0843

Li Chen, Associate Professor, Cornell University, United States

Yao Cui, Assistant Professor, Cornell University, United States

Xiaoyan Liu, Student, Cornell University, United States

Friday, 08:00 AM - 09:30 AM

In this paper, we study the competition between two on-demand platforms (e.g., Uber vs. Lyft) who can offer service providers a bonus if theycontinuously choose the same platform. We show that a prisoner's dilemma arises where in equilibrium both platforms offer bonus in an unprofitableway.

Facilitating the Search for Partners on Matching Platforms: Restricting Agents' Actions082-1322

Yash Kanoria, Assistant Professor, Columbia University, United States

Daniela Saban, Assistant Professor, Stanford University, United States

Two-sided matching platforms control many aspects of the search for partners. In this work, we consider a dynamic model of search by strategicagents with costly discovery of pair-specific match value. We find that in, many settings, the platform can mitigate wasteful competition by restrictingwhat agents can see/do.

The Leverage from Family and Friends: Manage Outside Funds in a Crowd-funding though Inside082-1460

Behrooz Pourghannad , Student, --, United States


Laurens Debo, Associate Professor, Dartmouth College, United States

In this paper, we study how an entrepreneur can use the funds from her social network, i.e. her family and friends, during his crowd-funding campaign.We investigate how the investment from family and friends may impact on the amount of investment that entrepreneur could seek.


30

Friday, 08:00 AM - 09:30 AM, GBR E Track:

Empirical Evaluation of SCM Technological Interventions

Chair(s): Gregory Heim

Invited Session:

Invited Session

Using Healthcare Apps to Encourage Patients with Long-term Illness to Try New Medicine082-0677

Jingyuan Su, Student, Harbin Institute Of Technology, China

Xitong Guo, Professor, Harbin Institute Of Technology, China

Shuk Ying Ho, Professor, Australian National University, Australia

Healthcare apps provide patients with medicine information and maintain connection. For this study, we collaborated with a Beijing hospital to recruit300 patients to try a new medicine for 18 months. The treatment group used an apps and we captured their usage. A survival analysis indicated thatthe apps extended their medicine usage.

Advancing Equity in the Mental Healthcare Supply Chain: Empirical Evaluation of a Mobile App082-1404

Yi Tang, Student, University Of Minnesota, United States

Kingshuk Sinha, Professor, University Of Minnesota, United States

Adam Moen, Founder and Principal, Real Empowerment Solutions, United States

In this paper, we empirically evaluates user adoption and usage behavior of a mental health mobile app and its impact on users’ mental healthconditions. The results indicate that mobile app can create capacity in a mental healthcare supply chain so as to reduce the disparities associated withgender, sexual orientation, and ethnicity.

Combining Structured and Unstructured Data for the Win Prediction of IT Service Contracts082-1624

Aly Megahed, Research Staff Member, Ibm Research, United States

Hamid Reza Motahari Nezhad, Research Staff Member, Ibm Research, United States

Paul Messinger, Associate Professor, University Of Alberta, Canada

Elias Khalil, Student, Georgia Institute Of Technology, United States

IT service providers compete to win highly-valued service contracts in a tender-kind of process. Deal win prediction is vital to effectively manage themultiple deals pursued simultaneously. We achieve that by combining a predictive model based on structured data with another model that analyzestext comments of deals’ sales teams.

Impacts of Industrial Internet of Things on Organization and Working Conditions082-1475

Birgit Von See, Student, Hamburg University Of Technology, Germany

Wolfgang Kersten, Professor, Hamburg University Of Technology, Germany

The Industrial Internet of Things leads to a new paradigm of manufacturing. Technology has been in focus of research so far, but IIoT has a majorimpact on organization and working conditions. In this paper, we use a mixed methods approach for empirical analysis to derive proposals howcompanies should address related questions.

Examination of Healthcare Systems and Technology Exploits082-0665

Gregory Heim, Associate Professor, Texas A&M University College Station, United States

Ravi Sen, Associate Professor, Texas A&M University College Station, United States

Seokjun Youn, Student, Texas A&M University College Station, United States

Seung Jun Lee, Assistant Professor, San Jose State University, United States

This paper examines drivers of data breaches that have taken place at healthcare institutions. These data breaches take place across a variety ofhealthcare organizational structures. In this work, our research focuses on technology and managerial factors as we analyze secondary data from over1000 data breaches using regression analysis.

Friday, 08:00 AM - 09:30 AM

Supply Chain Management

34

Friday, 08:00 AM - 09:30 AM, GBR I Track:

New Developments in SCM

Chair(s): Nikolay Osadchiy

Invited Session:

Invited Session

Evolution of Supply Networks082-1074

Vishal Gaur, Professor, Cornell University, United States

Nikolay Osadchiy, Associate Professor, Emory University, United States

Maximiliano Udenio, Assistant Professor, Ku Leuven, Belgium

Using a large panel of firm-level buyer-supplier relationships, we study evolution of supply networks over time and implications for idiosyncratic andsystematic risk.

Value of Information with Supplier Encroachment082-1208

Huiqi Guan, Student, University Of Miami, United States

Haresh Gurnani, Professor, Wake Forest University, United States

Zhibin (Ben) Yang, Associate Professor, University Of Oregon, United States

In this paper, we study how the information structure on the supplier’s direct selling cost affects the supply chain performance. We find both firms andconsumers may be worse off from the supplier’s acquisition of private cost information. Furthermore, the buyer can also be worse off after knowing thesupplier’s cost information.

Learning (or Not) from Precursors to Disasters082-1224

Nitin Bakshi, Associate Professor, University Of Utah, United States

Heikki Peura, Assistant Professor, Imperial College London, United Kingdom

Management of disaster risk can improve by accounting for precursor events that could have led to a disaster but did not. Often the firm does notdirectly observe precursors and instead relies on the reports of the contractor. In this paper, we investigate the resulting challenges posed formanaging precursor-reporting.

Revisiting a Conundrum in Omnichannel Retail, and Broader Implications082-1298

Harish Guda, Student, University Of Texas Dallas, United States

Milind Dawande, Professor, University Of Texas Dallas, United States


Exciting new technologies are enabling businesses introduce hitherto-unexplored interventions aimed at improving operations. When can managersensure that such an intervention will not hurt profits when strategic incentives are considered? We examine this fundamental question in the context ofomnichannel retail.


37

Friday, 08:00 AM - 09:30 AM, GBR L Track:

Information Flow in Supply Chains

Chair(s): Aditya Jain


Contributed Session

Service or Manufacturing: Are the relationships between ICT and SC Integration Related to Company Competitiveness?082-1434

Javier Delcid Carrasco, Student, Unitec, Honduras

Cesar Ortega, Student, Unah, Honduras

Through quantitative empirical data obtained through the Honduran Hotel Industry, this paper aims to determine if the relation between ICT´simplementation levels and the supply chain integration practices (Upstream, downstream, and intern), have an impact in the company’s performancemeasured by market share and the EBITDA.

Information sharing in competing supply chains with green innovations082-0970

Quan Tian, Lecturer, Guangzhou University, China

In this paper, we investigate the incentive for vertical information sharing in two competing supply chains where the manufacturers can invest in greeninnovations. The retailers have private demand information and engage in Cournot competition. We characterize the equilibrium information sharingoutcome and conduct sensitivity analysis.

Strategies for supply chain information sharing in Industry 4.0082-0445

Julian Marius Müller, Student, University Of Erlangen-Nuremberg, Germany

Johannes Veile, Student, Friedrich-Alexander Universitat Erlangen-Nurnberg, Germany

Kai-Ingo Voigt, Professor, Friedrich-Alexander Universitat Erlangen-Nurnberg, Germany

Industry 4.0, internationally known as the Industrial Internet of Things, requires interconnection across the entire supply chain to fully unfold its benefits.Consequently, industrial companies need to find strategies for sharing Information with their suppliers. The paper presents empirical evidence of howindustrial companies approach this matter.

Sharing Demand Information with Common Retailer Under Competition082-0346

Aditya Jain, Assistant Professor, Baruch College, United States

Friday, 08:00 AM - 09:30 AM

This article considers two competing manufacturers’ decision to share private demand information with a common retailer. We show that the incentiveto share information diminishes with competition intensity, which is contrary to existing results without competition, as well aso investigatemanufactures’ investment in gathering information.

Friday, 09:45 AM - 11:15 AM

POM in Practice

39


Logistics and Healthcare

Chair(s): Yue Dai Tianhu Deng

Invited Session:

Invited Session

Reliable transport schedules: Not worth the effort?082-0149

Achim Czerny, Associate Professor, Hong Kong Polytechnic Univ, Hong Kong

Pengfei Guo, Associate Professor, Hong Kong Polytechnic Univ, Hong Kong

Refael Hassin, Professor, Tel Aviv University, Israel

This paper considers a monopoly carrier and distinguishes between two schedule information strategies: hidden and advertised schedules. The formerrepresents unreliable and the latter reliable schedules. our analysis sheds light on how the curvatures of passenger demand functions can affect thechoice of schedule information, headway, and pricing strategies.

Strategic Admission Behavior and Its Implications: Theory and Evidence from Cardiology Departments082-1765

Yanying Zhao, Student, Fudan University, China

Jianqiang Hu, Professor, Fudan University, China

Peiwen Yu, Associate Professor, Fudan University, China

We study a model of competitive admission behavior among doctors in the decentralized decision-making system with beds sharing. It shows that theadmission behavior critically depends on the magnitude of implicit borrowing cost. The borrowing implications are tested using a data set from thecardiac department in a hospital.

Warehouse Inventory Packing and Stacking under Demand Uncertainty082-1774

Weimiao Liu, Student, Tsinghua University, China

Tianhu Deng, Associate Professor, Tsinghua University, China

China, the world’s largest logistics market, is experiencing insatiable demand for logistics services. Two important functions of a warehouse are to packand stack: pack small products into medium-size containers and stack the containers on pallets. We provide a joint study of these two warehousefunctions in military warehouses.

Clinic Profitability and Patients’ No-Show Problem: The Power of Individualized No-Show Predictions082-1785

Yutian Li, Student, University Of Miami, United States

Yu Tang, Associate Professor, University Of Miami, United States

Joseph Johnson, Associate Professor, University Of Miami, United States

David Lubarsky, Professor, University Of Miami, United States

In this work, we show how a Bayesian logit model can improve no-show prediction accuracy, communications with patients, the efficiency ofoverbooking algorithms, as well as clinic profits. We find that the benefit of the Bayesian model varies with the no-show characteristics of the patientpopulation.


40


Operations and Finance Interface

Chair(s): Seung-Hwan Jung

Invited Session:

Invited Session

Guarantor Financing in a Three-Party Supply Chain with Leadership Influence082-1106

Weihua Zhou, Professor, Zhejiang University, China

Tiantian Lin, Student, Zhejiang University, China

Gangshu Cai, Associate Professor, Santa Clara University, United States

This paper investigates manufacturer and 3PL guarantor financing in a three-party supply chain in three game settings: manufacturer/3PL Stackelbergleadership, and Nash game. We find 1) guarantor advantage for the Stackelberg follower; 2) Supply Chain with longer hierarchy may outperform; 3)retailer with bank access may still prefer guarantor financing

Modeling funding in electric utility resilience programs082-1415

Suresh Nair, Professor, University Of Connecticut, United States

Arda Zuber, Student, University Of Connecticut Storrs, United States

Eversource, a New England electric utility, developed a $430 million System Resiliency Plan to address outages from storms. Investments areprimarily driven by reports which identify the 100 worst-performing circuits. We develop an investment model using stochastic dynamic programmingfor extreme events rather than average run-of-the-mill outages.

Blockchain Technology and its Impacts on Supply Chain Managemen082-1692

Michael Katehakis, Professor, Rutgers University, United States

Jasmine (Aichih) Chang, Student, Rutgers University, United States

Jim (Junmin) Shi, Assistant Professor, New Jersey Inst Of Technology, United States

Benjamin Melamed, Professor, Rutgers University, United States

Friday, 09:45 AM - 11:15 AM

To investigate the impact of blockchain technology on supply chain performance, we develop a comprehensive stochastic model for a firm that seeksto maximize expected profit by jointly managing a) choice of blockchain design, b) ordering and pricing decisions.

Government Financing for Clean Technology Development: Environmental Effect and Bankruptcy Risk082-1035

Seung-Hwan Jung, Assistant Professor, Texas A&M University-Kingsville, United States

Lingxiu Dong, Professor, Washington University St Louis, United States

The goal of this paper is to study government financing for a firm's clean technology development under a financial constraint. In this paper, weinvestigate the impact of government financing on environment and the firm's bankruptcy risk when market uncertainty exists.


41


Supply Chain and Internet Finance

Chair(s): Xiuli He

Invited Session:

Invited Session

A Framework for Assessing Disruptions in a Clinical Supply Chain Using Bayesian Belief Networks082-0315

Mark Rodgers, Assistant Professor, Rutgers Business School, United States

Dashi Singham, Associate Professor, Naval Postgraduate School, United States

In this research, we present a framework to construct a Bayesian belief network (BBN) to quantify the probability of a disruption to a clinical supplychain by leveraging probabilistic elicitation methods. Additionally, we propose new metrics to evaluate the impact of a disruption on clinical supplychain organizations.

Reserve Factoring Analysis of E-commerce Retailers with Loss Aversion082-1630

Nina Yan, Professor, Central University Of Finance And Economics, China

Wenyi Huang, Student, Central University Of Finance And Economics, China

Hongyan Dai, Associate Professor, Central University Of Finance And Economics, China

In this paper, we formulate reverse factoring models of capital-constrained supply chain with loss aversion, a cooperation scheme with commercialfactoring and an integration scheme where the e-retailer initiatives factoring. The impacts of loss aversion on game equilibrium and players’participation willingness are explored in comparative analysis.

Optimal Credit Period and Order Quantity for Products of Retailers in a Newsvendor Model082-0385

Pingfan Wang, Student, University Of Science And Technology Of China, China


The paper considers the problem for the retailer who receives trade credit from the supplier and provides trade credit for customers in a newsvendormodel. We also obtain the retailer’s optimal order quantity and the optimal credit period that the retailer should provide for customers.


42


Panel: Manufacturing Skills for Reshoring

Chair(s): Sriram Narayanan

Invited Session:

Invited Session

Panel on Manufacturing skills for reshoring082-1845

Suzanne De Treville, Professor, Univ Of Lausanne, Swiss Finance Inst, Switzerland

Susan Helper, Professor, Case Western Reserve University, United States



The panel will discuss the role of a manufacturing eco-system and the cost surrounding construction of the ecosystem within the manufacturingenvironment. Panelists will discuss issues related to eco-system is required in the current environment to engage in more robust and cost-focusedmanufacturing practices in developed economies.


43


Emerging Information Systems and Firm Strategies

Chair(s): Hong Guo Xiaowei Mei

Invited Session:

Invited Session

Economic Analysis of Peer-to-Peer (P2P) Insurance082-0592

Hong Guo, Associate Professor, University Of Notre Dame, United States

Yong Jin, Assistant Professor, Hong Kong Polytechnic Univ, Hong Kong

Yu-Chen Yang, Assistant Professor, National Sun Yat-Sen University, Taiwan, Republic of China

In this paper, we explore the Peer-to-Peer Insurance model, which possibly seeks the insurance risk-sharing members, tailor-made insurancecontracts. The principle agent model has been adopted to discuss the cons and pros. Our finding shows that the innovative model can effectivelyalleviate moral hazard and increase the social welfare.

Friday, 09:45 AM - 11:15 AM

Strategic Information Dissemination in Healthcare Workers Network082-0632

Xiaowei Mei, Assistant Professor, University Of Texas, United States

How can the adoption of new healthcare management practices among healthcare workers be promoted by disseminating information through theirwork related network? We examine this phenomenon by studying the adoption of a new drug in a large hospital in the United States.

Preferential Treatment and Ubiquitous Innovation in the Market for Technology Products082-1217

Xianjun Geng, Associate Professor, University Of Texas Dallas, United States

Yonghua Ji, Associate Professor, University Of Alberta, Canada

We consider a supply chain consisting of one upstream software supplier and two downstream manufacturers of competing technology products. Thesupplier may engage in preferential treatment - such as strategic alliance - with one of the manufacturers. We analyze how such preferential treatmentaffects the innovation decision.

Consumer reviews and platform structure082-1366

Srinivasan Raghunathan, Professor, University Of Texas Dallas, United States

Haozhao Zhang, Student, University Of Texas Dallas, United States

Zhe Zhang, Assistant Professor, University Of Texas Dallas, United States

In this study, we look at the incentive of an online reseller to generate consumer reviews under different agreements: wholesale vs. agency. We findthat the online reseller has more incentive to generate consumer reviewers under the wholesale agreement. We also study the manufacturers’incentives for generating consumer reviewers.


45


Models for Sustainability

Chair(s): Foad Iravani

Invited Session:

Invited Session

Mass Customization and the Parts Capacity-Planning Problem082-0138

Ali Fattahi, Student, University Of California Los Angeles, United States

Sriram Dasu, Associate Professor, University Of Southern California, United States

Reza Ahmadi, Professor, University Of California Los Angeles, United States

Our study aims to model, solve, and analyze a new procurement planning problem motivated by a global auto manufacturer that offers 100-500 caroptions (resulting in 10^25-10^40 different end-products). Additionally, we find that the constraints for selecting options render the problem of findingranges for parts requirements an NP-hard problem.

The Impact of Crop Minimum Support Prices (MSPs) in the Presence of Strategic Farmers082-0615

Prashant Chintapalli, Student, University Of California Los Angeles, United States

Christopher Tang, Professor, Ucla, United States

In this paper, we examine the two questions: what is the impact of MSPs on the crop selection decisions and profits of farmers and what is the role ofstrategic farmers? As a result of our research, we show that offering mediocre MSP for a crop when there are very few strategic farmers can hurt theprofit of those growing the crop.

Credit-based contracts in Agricultural Supply Chain with Stochastic Yields and Demand082-1107

Nilanjan Dutta, Student, Indian Institute Of Technology Madras, India

Arshinder Kaur, Associate Professor, Indian Institute Of Technology Madras, India

In this paper, we consider a firm that offers contracts to numerous small farmers for procurement of raw materials. These farmers are credit-constrained and the contract provides timely-credit based on their quantity commitments. Assuming a stochastic yield, demand and utility-maximizingfarmers, we set a decision-making model for the firm to estimate its production-volume.


46


Practice-Based Research in Humanitarian Operations Management

Chair(s): Laura Turrini

Invited Session:

Invited Session

Volunteer Management in Charity Storehouses: Volunteer Experience, Congestion and Operational Performance082-0134

Gloria Urrea, Student, University Of Lugano, Switzerland



This study focuses on volunteer management at charity storehouses where volunteers work in teams to prepare orders (food and hygiene items) forbeneficiaries. On-time order fulfillment rate (performance) depends on volunteers’ heterogeneous experience and storehouse congestion (due tovolunteers’ convergence). Using simulation we identify strategies to improve performance under disaster conditions.

Change management in operations of humanitarian organizations.082-0620

Bublu Thakur-Weigold, Senior Lecturer, Swiss Federal Institute Of Technology Zurich, Switzerland


Stephan Wagner, Professor, Swiss Federal Institute Of Technology Zurich, Switzerland

Friday, 09:45 AM - 11:15 AM

This paper studies information flow in a partly-decentralized humanitarian organization. Preliminary data confirmed that HQ and Field suffered underlow visibility of the other’s state, decisions, and motives.Our experiment with two field offices and the HQ of a Swiss NGO tested how communicationstraining impacted change.

Fleet Size Prediction in Humanitarian Organizations082-0753

Nathan Kunz, Assistant Professor, University Of North Florida, United States

Luk Van Wassenhove, Professor, Insead, France

Humanitarian organizations often struggle to find the fleet size needed in different countries of operation. In this paper, we develop a prediction toolidentifying relevant variables driving fleet size. We apply our method to humanitarian organizations and demonstrate that it is possible to predict therequired fleet size with a good amount of accuracy.

Optimal Fleet Size and the Efficiency-Effectiveness-Equity Trade-offs in Humanitarian Procurement Policies082-0596

Laura Turrini, Assistant Professor, European Business School, Germany



Christos Bitos, Student, Kuehne Logistics University, Germany

In this paper, we focus on fleet management and empirically estimate the real needs of a decentralized humanitarian organization that operates bothrelief and development operations. In it, we study the optimal allocation of vehicle procurement, based on a set of constraints, in order to satisfyorganizational needs as efficiently, effectively and equitably as possible.


47

Friday, 09:45 AM - 11:15 AM, 335C Track:

Metrics for Humanitarian Operations

Chair(s): Robert Cook


Contributed Session

Scale vs. Impact: Resource Allocation Strategies for Family Planning Outreach082-1129

Harwin De Vries, Lecturer, Insead, France

Lisanne Van Rijn, Lecturer, Insead, France


In this paper, we study an NGO deploying over 500 mobile outreach teams to bring family planning services to hard to reach communities. Majorobjectives are to maximize utilization (scale) and to reach target populations like the young and poor (impact). Additionally, we discuss how operationsaffect scale and impact, trade-offs, models, and implications.

Readiness metrics for humanitarian operations082-0492

Aruna Apte, Associate Professor, Naval Postgraduate School, United States

In this paper, we survey literature for understanding readiness metrics for humanitarian operations for organizations that include NGOs and US militaryand develop a conceptual model based on the review of these articles. The scope of the model and research is at strategic level with tactical andoperational inputs.

A General Framework for Assessing the Value of Social Data for Disaster Response Logistics Planning082-0871

Emre Kirac, Assistant Professor, University Of Houston Clear Lake, United States

Ashlea Milburn, Assistant Professor, University Of Arkansas, United States

This paper evaluates a key tradeoff between the timeliness and accuracy of uncertain social data for disaster response planning. A general frameworkfor investigating its usefulness prior to its absolute verification in the context of disaster response logistics planning is presented, along with an exampleapplication and case study.

Value Function Approximation for Last-Mile Distribution in Humanitarian Relief082-1522

Rob Cook, Student, University Of Alabama Tuscaloosa, United States

Emmett Lodree, Associate Professor, University Of Alabama Tuscaloosa, United States

This study describes a Value Function Approximation approach for solving a Markov Decision Problem in which we distribute stochastically-arrivingdonations to disaster survivors. Donations accumulate over time at collection sites and are periodically transported to a relief center where thedonations are distributed to beneficiaries over a finite horizon.


48


Foundations of Operational Excellence

Chair(s): Matthias Thurer


Contributed Session

Back to basics of competitiveness studies: the importance of the introductory stage of RBT082-1551

Claudio Miotto, Associate Professor, Universidade Federal De Uberlândia, Brazil

Gabriel Silva, Student, Universidade Federal De Uberlândia, Brazil

Resource-Based Theory (RBT) is used to explain the competitive performance of organizations. This paper aims to revisit theoretically the keycontributions to the construction of the first phase of the RBT life cycle, and to show its determinant importance in the reorientation to resources ascompetitive forces of the organization.

Friday, 09:45 AM - 11:15 AM

The synergies between RBT and PBV: case study in a health care company in Brazil082-1570

Claudio Miotto, Associate Professor, Universidade Federal De Uberlândia, Brazil

Gabriel Silva, Student, Universidade Federal De Uberlândia, Brazil

Gustavo Freitas, Student, Universidade Federal De Uberlândia, Brazil

This paper aims to show the connections and synergies of Resource-Based Theory (RBT) and Practice-Based View (PBV) by describing theimplementation of a quality program based on ISO 9000 in a health organization in Brazil. The results indicate the presence of RBT and PBV elementsas performance levers.

On Buffer Theory082-0295

Matthias Thurer, Professor, Jinan University, China

Variability buffering is a key concept in operations management. However, theory about variability buffering is under-developed in the literature. Forexample, the link between production control and buffers is not well understood. In response, this study discusses recent advances in buffer theory andestablishes links to production control theory.


49


Empirical Research in Service Operations

Chair(s): Kejia Hu

Invited Session:

Invited Session

Learning in Matching Platforms: The Role of Authentication082-0610

Sreekumar Bhaskaran, Associate Professor, Southern Methodist University, United States

Rajiv Mukherjee, Assistant Professor, Southern Methodist University, United States

Amit Basu, Professor, Southern Methodist University, United States

In this paper, we consider a setting in which match seekers are uncertain about the preferences, but can learn about these during interactions withother match seekers. Additionally, we examine the role of authentication services provided by the matching platform under such conditions.

Using Online Vouchers to Shape Demand in Service Industries during Holiday082-0318

Simin Li, Student, Northwestern University, United States

Kejia Hu, Assistant Professor, Vanderbilt University, United States

Martin Lariviere, Professor, Northwestern University, United States

In this paper, we empirically study how service providers design holiday online vouchers tailoring to their cost price ratio (c/p) and natural holiday non-holiday demand gap. We find that service providers launch vouchers with shallow discounts when c/p and demand gap is large, and close to holidaywhen c/p is large.

Does Competition Help Generic Drug Shortage Recovery?082-1432

Junghee Lee, Student, University Of California San Diego, United States

Hyun Seok (Huck) Lee, Assistant Professor, Oregon State University, United States

Hyoduk Shin, Associate Professor, University Of California San Diego, United States

There are ongoing shortages of generic drugs in the U.S., which threaten public healthcare. While manufacturing firms argue limiting competition maymitigate the issue, the FDA and patients seriously challenge the idea. Using historical drug shortage data and competition level, we reconcile bothperspectives and provide better insights.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed082-0800


Gad Allon, Professor, University Of Pennsylvania, United States

Achal Bassamboo, Associate Professor, Northwestern University Kellogg School O, United States

In this paper, we want to understand retrial by connecting customers behavior with their preferences for service aspects: the speed in service accessand the quality in service delivery.


50


Radical New Research Topics

Chair(s): Carrie Queenan

Invited Session:

Invited Session

3-D Technology: Profitability and Environmental/Social Implications082-0082

Arunima Chhikara, Student, University Of Florida, United States

Arda Yenipazarli, Associate Professor, Georgia Southern University, United States


While prosthetic devices developed using 3-D technology are cost-effective and customizable, they have a shorter life span and are often more energyintensive when compared to their conventional counterparts. In this paper,we address the profitability, environmental impact, and social implications ofa medical product manufacturer’s decision to invest in 3-D technology.

Operating in Space: Exploring a New Market082-0229

Joel Wooten, Assistant Professor, University Of South Carolina, United States

Friday, 09:45 AM - 11:15 AM


Private, commercial spaceflight is changing the course of space exploration. This new space market presents different challenges, and as a result, ourpaper analyzes the opportunities for novel contributions from the operations management community.

Organic Product and Conventional Product Variety082-0578


Zhihao Zhang, Student, University Of South Carolina, United States

Sriram Venkataraman, Assistant Professor, University Of South Carolina, United States

Jayanth Jayaram, Professor, University Of South Carolina, United States

In this paper, we empirically examine the relationship between organic product and conventional product, showing that organic yogurt variety andconventional yogurt variety are positively correlated. We also show that private label product ratio at a store, store revenue, and manufacturerconcentration further moderate this relationship.

Digital Evolution of Product and Supply Innovation Networks: Evidence from the Pharmaceutical Sector082-0649

Tomás Harrington, Associate Professor, Cambridge University, United Kingdom

Nitin Joglekar, Associate Professor, Boston University, United States

Jagjit Singh Srai, Reader, University Of Cambridge, United Kingdom

In this paper, we explore theory implications for digitization in product and supply chain innovation networks based on evidence from thepharmaceutical industry. These networks shift from incremental (a.k.a., the Sandcone) to institutional models as the relevant risk abatementmechanisms for supply chain re-configuration while addressing evolving digital technologies and business models.


51


Innovative Methods in Scheduling

Chair(s): Anurag Agarwal


Contributed Session

A Fuzzy Inference System approach to Scheduling in Service Systems082-0188

Eduyn López-Santana, Student, Universidad Distrital Francisco José De, Colombia

German Méndez-Giraldo, Professor, Universidad Distrital Francisco Jose De Caldas, Colombia

Carlos Franco, Student, Universidad Del Rosario, Colombia

In this paper, we study the problem of scheduling tasks in queuing networks considering the condition-based status in terms of queue's length,utilization, and work in process involving the imprecision in their measurement process. Additionally, we present an approach using fuzzy logic andneural networks involving a discrete-event simulation tool and experiments.

A Modified NSGA-II for the Multi-Trip Vehicle Routing Problem with Workload Balancing082-0433

Lijun Sun, Associate Professor, Dalian University Of Technology, China

Haiyang Shi, Student, Dalian University Of Technology, China

Xiangpei Hu, Professor, Dalian University Of Technology, China

The Multi-Trip Vehicle Routing Problem with Workload Balancing investigated in this paper is a variant of the Multi-Trip Vehicle Routing Problem. Weaddress this problem through proposing a Modified NSGA-II algorithm integrated with an efficient two-stage Split_Assign procedure for turning theindividuals of population into solutions.

An Improved NSGA II Algorithm for flowshop scheduling with minimization of flowtime and energy consumption082-1320

Venkataramanaiah Saddikuti, Associate Professor, Indian Institute Of Management Lucknow, India

Pesaru Vigneshwar Reddy, Software Engineer, Wipro Technologies Ltd, India

Saketh S Venkat, Student, Anna University, India

Of late, both researchers and practitioners are focusing on energy efficient scheduling. In this study, we proposed NSGA II algorithm for flowshopscheduling with an objective to minimise flowtime and energy consumption. The algorithm is evaluated using benchmark problems and foundperforming better than the test cases.

Performance comparison of Heuristics and Exact Method on a Supply Chain Scheduling Problem with Penalties082-1263

Anurag Agarwal, Professor, University Of South Florida, United States

Ramakrishna Govindu, Senior Lecturer, University Of South Florida, United States

Given the complexity, supply chain scheduling problems are solved applying heuristics (using due times and other improvisations) to find goodsolutions quickly. Better formulations can help reduce the time for exact solutions. We investigate the performance comparisons between multipleheuristics and an exact method on a scheduling problem.


52


Data-driven Research in Health Care Management

Chair(s): Nan Liu

Invited Session:

Invited Session

Team familiarity and partner variety in temporary teams082-1557

Song-Hee Kim, Assistant Professor, University Of Southern California, United States

Friday, 09:45 AM - 11:15 AM

Hummy Song, Assistant Professor, The Wharton School, United States

Melissa Valentine, Assistant Professor, Stanford University, United States

Using data from an emergency department, we examine how the team familiarity and partner variety of various physician-nurse teams affectperformance. We provide recommendations on how to better structure these transient partnerships to improve outcomes without changing capacity.

Online Appointment Scheduling based on Individual Patient Characteristics and No Shows082-0951

Maryam Rahafrooz, Student, University Of Massachusetts Boston, United States

Davood Golmohammadi, Associate Professor, University Of Massachusetts Boston, United States

In this paper, we developed an appointment scheduling model for heterogeneous patients in a clinic. Service time for each patient was predicted for thesequencing phase. Patients characteristics and no-shows were considered simultaneously. The proposed scheduling model can balance the cost ofpatients’ waiting time, physician idle time, and physician overtime.

POM in Food and Agriculture

53


Minimizing Food Waste

Chair(s): Dorothee Honhon Xiajun Pan


Contributed Session

Optimal Ordering Policy and Display for Perishable Products082-0302

Zumbul Atan, Assistant Professor, Eindhoven University Of Technology, Netherlands


Xiajun Pan, Assistant Professor, University Of Florida, United States

This paper considers the problem of a retailer managing the inventory and the prices of products whose quality deteriorates over time. We show that byappropriately displaying the most/least fresh products on the store shelves, the retailer can, in some cases, increase profits and reduce waste.

Implications of Eliminating Aesthetic Grading in Agricultural Supply Chains082-0356

Karthik Murali, Assistant Professor, University Of Alabama Tuscaloosa, United States

Isil Alev, Assistant Professor, Boston College, United States

The grading of produce based on aesthetics is among the biggest contributors to food waste in the US. Using a stylized model, we explore theimplications of eliminating grading in the agricultural supply chain by studying various contractual arrangements to introduce aesthetically differentiatedproduce at the retail level.

A systems approach to food security082-0792

Emel Aktas, Senior Lecturer, Cranfield University, United Kingdom

Hafize Sahin, Student, Georgetown University, Qatar

Qiongyu Lu, Student, Cranfield University, United Kingdom

Amir Sharif, Professor, University Of Bradford, United Kingdom

Mehran Kamrava, Professor, Georgetown University, Qatar

The food system is complex with many actors and interactions between inputs, processes, and outputs. In this paper, we consider physical, biological,socio-economic, and political constraints that affect global food security. Using a system dynamics approach we test the implications of water, land,energy, labour, and capital policies on food security.

Shipment Policies of Perishable Products and Waste082-0981

Arzum Akkas, Assistant Professor, Boston University, United States


Often times in practice, consumer-packaged-goods manufacturers reimburse retailers for the cost of expired products. Therefore, it is important formanufacturers to properly manage the release of aged inventory considering waste implications throughout the supply chain. Our research investigatesshipment policies of perishable products in a two-echelon setting.


54


Lean and Performance I

Chair(s): Stefania Boscari


Contributed Session

Does Leanness Pay? Inventory Leanness and Executive Compensation082-0836

Anup Menon Nandialath, Assistant Professor, University Of Wisconsin La Grosse, United States

Drew Stapleton, Professor, University Of Wisconsin La Grosse, United States

Sanjoy Bose, Associate Professor, Zayed University, United Arab Emirates

While it is well documented that executives are compensated for meeting or exceeding overall firm performance, literature on executive compensationfor operational excellence is sparse. Addressing this gap, using a large sample we show that executives are also compensated for operationalexcellence as measured through inventory leanness.

Effectiveness of Corporate Lean Assessments: A Field Experiment082-0394

Torbjørn Netland, Assistant Professor, Eth Zurich, Switzerland

Jason Schloetzer, Associate Professor, Georgetown University, United States

Friday, 09:45 AM - 11:15 AM

Kasra Ferdows, Professor, Georgetown University, United States

What type of assessment schema is the most effective during implementation of corporate lean programs: expert-led assessment, self-assessment, orno assessment? To answer this question, we ran an 18-months controlled field experiment in a global manufacturing company and randomly assigneddifferent assessment treatments to the plants in the network.

Continuous Improvement (CI) Activities and their Financial Benefits: What Do We Know?082-0500

Urban Wemmerlov, Professor, University Of Wisconsin Madison, United States

Despite claims of Continuous Improvement's contribution to financial value, documented examples are sparse. Based on a systematic literaturesearch of CI applications, this paper concludes that there is a need for methodological developments to help firms measure CI’s contributions to valuecreation, and works to guide the translation of operational gains into financial gains.

Lean production and social outcomes: a complex bond082-1218

Thomas Bortolotti, Assistant Professor, University Of Groningen, Netherlands

Stefania Boscari, Assistant Professor, University Of Groningen, Netherlands

Virpi Turkulainen, Associate Professor, University College Dublin, Ireland

This research adds to the debate on the impact of lean production on social outcomes and shows that lean practice-social outcomes relationship is notstraightforward. Results suggest that different lean practices have a different influence on social outcomes and that organizational design variableshelp to explain this complex relationship.


55


Behavioral Topics in Supply Chain Design & Management

Chair(s): Ziaul Haque Munim


Contributed Session

Diasporas and the facility location decision082-1816

Peruvemba Ravi, Associate Professor, Lazaridis School Of Business & Economics, Canada

Peruvemba Jaya, Associate Professor, University Of Ottawa, Canada

In this work, we discuss the influence of diasporas on global facility location decisions. Traditionally, these decisions have tended to be examined usinga quantitative, optimization-based paradigm.

Shipment Consolidation for E-tailing under Word of Mouth Communication082-1303

Bahar Cavdar, Assistant Professor, Middle East Technical University, Turkey

Nesim Erkip, Professor, Bilkent University, Turkey

In this paper, we consider a shipment consolidation problem of a company that serves different types of customers, namely premium and regularcustomers. We show the impact of the word-of-mouth communication on the demands of different customer types, and develop profit-oriented controlpolicies.

Green Supply Chain Management practice strategy in the Oil and Gas industry082-0244

Ziaul Haque Munim, Student, University Of Agder, Norway, Norway

This study examines the Green Supply Chain Management (GSCM) practice strategy in the oil and gas industry in order to effectively incorporate thedrivers of GSCM. The practice strategies are based on product lifecycle management viewpoint and an analytic network process is adopted to connectthe drivers and practice strategies.

Evaluation and selection of transhipment port using analytic network process082-0243

Ziaul Haque Munim, Student, University Of Agder, Norway, Norway

Naima Saeed, Associate Professor, School Of Business And Law, Norway

Adolf Ky Ng, Professor, Transport Institute, Asper School Of Business, Canada

Okan Duru, Assistant Professor, Nanyang Technological University, Singapore

This study evaluates attractiveness of South Asian transhipment ports from the users’ perspective. In addition to existing port attractiveness criteria,green port management measures are also incorporated. Followed by a confirmatory factor analysis to confirm key factors, we form an analyticnetwork process for the strategic port selection decision.


56


Environmental Operations and Climate Change

Chair(s): Xue Ning


Contributed Session

Effects of speed deliveries on CO2 emissions082-1533

Josue Velazquez-Martinez, Assistant Professor, Massachusetts Institute Of Technology, United States


Karla Gamez-Perez, Lecturer, Massachusetts Institute Of Technology, United States

This article studies the environmental impact of one-/two-day speed deliveries for large CPG companies. We show that firms may increase CO2emissions up to 80% compared to a more-than-4-day approach. Results show that online buyers are sensitive to environmental impacts when the“green button” is offered during the sales process.

Friday, 09:45 AM - 11:15 AM

Consequences of Environmental Aspects of Diesel Vehicles on Production Design of Car Manufacturers082-0787

Frank Baumgärtner, Student, Rwth Aachen University, Germany

Peter Letmathe, Professor, Rwth Aachen University, Germany

This paper analyzes the current German car market with different powertrains with an integrated investment approach that considers consumer costsand monetized environmental impacts. Our findings indicate a huge impact on environmental advantageousness of diesel vehicles throughmanipulated exhaust emissions. We discuss our results in the context of production system design.

Operational intentions and institutional alignment of sustainability systems for Firms in China and South Korea082-0980

Xue Ning, Student, University Of Colorado Denver, United States

Jiban Khuntia, Assistant Professor, 3M Company, United States

Greenhouse Gas Management Systems (GHGMS) have bearing for sustainability management for firms in emerging countries. Analysis of more than600 firms in China and South Korea explore differential interaction effects of operational cost and efficiency intentions on institutional pressures.Additionally, the study informs issues relevant to forced implementation of GHGMS.


57


Management of Innovation and Collaboration

Chair(s): Morvarid Rahmani Necati Tereyagoglu

Invited Session:

Invited Session

Help or Hindrance? The Role of Familiarity in Collaborative Product Development.082-0359

Murat Unal, Student, Georgia Institute Of Technology, United States


Necati Tereyagoglu, Assistant Professor, Georgia Institute Of Technology, United States

Using an extensive dataset on work history of contributors to projects in a creative industry, we study the relationship between the project performanceand the team members' past interactions. In our paper, we find that the effect of prior relationships on project performance can differ based on thenature of the task.

Interplant Mobility and Employee Innovation in Manufacturing082-0581

Philipp Cornelius, Assistant Professor, Rotterdam School Of Management, United Kingdom

Bilal Gokpinar, Assistant Professor, University College London, United Kingdom

Fabian Sting, Professor, University Of Cologne, Germany

Manufacturing employees are an important source of innovative ideas to improve operational efficiency. In this paper, we empirically investigate howinterplant mobility affects the innovation value created by manufacturing employees. Specifically, we examine the effect of mobility on knowledgetransfer and employee learning and their interaction with plant similarity.

Small Firm R&D Collaboration with Research Institutes082-0762

Mengyang Pan, Associate Professor, Southwestern University Of Finance & Economics, China



Johnny Rungtusanatham, Professor, Ohio State University, United States

Small firms often rely on research institutions (RIs) for research and development (R&D) efforts. This paper examines how RI contribution levelinfluences the relationship between domain diversity, or the breadth of technical expertise required for the project, and project success.

Firm Clockspeed: Toward a Theory of Relativity082-0559

Sina Moghadas Khorasani, Student, University Of Utah, United States


Intel runs perceptively fast compared to Pfizer (its revenues stem from new products, product lifespans are short, and cost reduction is rapid), yet profitgrowth is no higher. In this paper, we explore how perceived clockspeed contributes to profit growth (we call this relative clockspeed) and economicprogress (we call this absolute clockspeed).


58


Emergency! ED Ops Simulation Game

Chair(s): Craig Froehle

Invited Session:

Invited Session

Emergency! ED Ops Simulation Game082-1844

Craig Froehle, Professor, University Of Cincinnati, United States

Emergency! is a cooperative, simulation-based, educational tool based on a real Emergency Department. It helps students understand key operationsconcepts, including the influence of variability on service performance, the role of flexibility in managing service capacity, and the value of shiftingcapacity in response to unpredictable changes in demand.

Friday, 09:45 AM - 11:15 AM

Service Operations

59


Managing Services with Strategic Actors

Chair(s): Eren Cil

Invited Session:

Invited Session

Worker Flexibility Training and Production Autonomy082-0338

Evan Barlow, Assistant Professor, Weber State University, United States

Gad Allon, Professor, University Of Pennsylvania, United States


Human resource workerss typically complete a variety of tasks. They are decision makers and have rights to determine their own skill sets. Many firmshave also given workers some production autonomy. This paper shows how training and hiring decisions are affected by the identity of the training andproduction decision makers.

Pricing strategy and collusion in a market with delay sensitivity082-1185

Liron Ravner, Lecturer, University Of Amsterdam, Netherlands

Noam Shamir, Assistant Professor, Tel Aviv University, Israel

In this paper, we study price collusion between two firms providing service to delay-sensitive customers using a discounted repeated game. Theequilibrium is fully characterized along with specific conditions for the minimal discount factor that enables collusion. The effect of service value on thefirm's revenue and ability to collude is further analyzed.

Hospital Readmission Reduction Program: The Roles of Yardstick Competition and Limited Capacity082-1779

Hang Ren, Student, University College London, United Kingdom


Kenan Arifoglu, Assistant Professor, University College London, United Kingdom

We study the effectiveness of Hospital Readmission Reduction Program (HRRP), which is being implemented in US, in reducing the social cost ofhealth care. Using a game-theoretical model, we find that HRRP may induce excess healthcare cost, and we propose a new compensation schemethat coordinates the healthcare system.

Operational Perils and Benefits of Free Trials in Large Scale Service Systems082-1786

Yasar Levent Kocaga, Assistant Professor, Sy Syms School Of Business, United States

Chihoon Lee, Associate Professor, Stevens Institute Of Technology, United States

We consider the pricing and joint pricing and capacity sizing problem of a large scale service firm catering to price and delay sensitive customers andthat has the option of offering free trials. We provide approximately optimal solutions, which we then use to assess the effect of offering free trials.


60


Optimization in Energy Networks and Markets

Chair(s): Daniel Jiang

Invited Session:

Invited Session

Planning PEV Fast-Charging Stations on Coupled Transportation and Power Networks082-0597

Hongcai Zhang, Student, Tsinghua University, China

Zechun Hu, Associate Professor, Tsinghua University, China

Scott Moura, Assistant Professor, Uc Berkeley, United States

Wei Qi, Assistant Professor, Mcgill University, Canada

Yonghua Song, Professor, Tsinghua University, China

This work studies siting and sizing of plug-in electric vehicle (PEV) fast-charging stations on coupled transportation and power networks. In it, wedevelop a closed-form service rate model of highway PEV charging stations' service abilities, which considers heterogeneous PEV driving ranges andcharging demands.

Managing Generation Reserves in the Electricity Market082-0777

Jianqiu Huang, Student, University Of Florida, United States

Kai Pan, Assistant Professor, The Hong Kong Polytechnic University, Hong Kong

Yongpei Guan, Professor, University Of Florida, United States

To ensure system reliability, ancillary services are introduced for power system operations to reserve excess generation capacities so as toaccommodate uncertainties. In this paper, we develop an optimization model for system operators to efficiently schedule the generation assets, so asto jointly optimize power generation and ancillary services.

Structured Storage Policies for Energy Networks082-0839

Arnab Bhattacharya, Postdoctoral Research Associate, Pacific Northwest National Laboratory, United States

We consider the problem of procuring, selling, and storing energy in a distribution network under uncertainty in renewable supplies, demand, andprices. A finite-horizon MDP model is formulated for a multi-bus network to minimize the expected total costs. Structural results of the optimal policy arepresented, along with numerical illustrations.

Practicality of nested risk measures for dynamic electric vehicle charging082-0797

Friday, 09:45 AM - 11:15 AM

Daniel Jiang, Assistant Professor, University Of Pittsburgh, United States

Warren Powell, Professor, Princeton University, United States

In this paper, we consider the sequential decision problem faced by the manager of an electric vehicle (EV) charging station, a person who aims tosatisfy the charging demand of the customer while minimizing cost. Methodologically, we study the practicality of nested (dynamic) risk measures forthis problem.

Retail Operations

61


Pricing and Demand Management in Retailing

Chair(s): Antonio Moreno Yannis Stamatopoulos

Invited Session:

Invited Session

Multi-Product Demand Prediction and Price Optimization082-0730

Yasaman Mohammadshahi, Student, Georgia Institute Of Technology, United States

Kris Ferreira, Assistant Professor, Harvard University, United States

Gurhan Kok, Professor, Koc University, Turkey

Multi-product demand prediction models typically lack either flexibility or interpretability. In this paper, we propose a statistical framework that balancesthese two and show how it can be used in price optimization. We partner with a consumer electronics retailer to estimate our demand model andimplement our price optimization approach.

The Effects of Physical Price Adjustment Costs on Retail Store Performance082-0740

Yannis Stamatopoulos, Assistant Professor, University Of Texas Austin, United States

This paper uses the differential timing of adoption of electronic shelf labels (ESLs) in stores of a major international grocery retailer in the UK in order toidentify the effects of reducing physical price adjustment costs on retail store performance.

Whether Weather Matters: Impact of Exogenous Factors on Customers’ Channel Choice082-1207

Santiago Gallino, Assistant Professor, Dartmouth College, United States

Nil Karacaoglu, Student, Kellogg School Of Management, United States

Antonio Moreno, Associate Professor, Harvard University, United States

In this paper, we empirically study how weather conditions impact B&M stores and online channel of a large fashion apparel retailer. Moreover, wedemonstrate customers' channel choice is affected by the prevailing weather conditions in the area.

Channel Choice for Seasonal Apparel Products: The Drop-Shipping Context082-1472

Annibal Sodero, Assistant Professor, University Of Arkansas, United States

In this paper, we use three years of transactional data from a multi-channel outdoors gear seller to investigate (1) products' drop-shipping eligibility and(2) how many units of each product to stock in each channel, based on demand profiles in both drop-shipping and wholesale channel.


62


Emerging Issues In Sourcing

Chair(s): Ryan Choi


Contributed Session

Auctioning on Supply Contract with Buyer-side competition082-0425

Lei Hua, Student, College Of Business Administration, Department Of Operations And Management, United States


Considering a selling problem with one supplier and multiple potential buyers, this paper integrates auction mechanism with supply contract to seek anoptimal selling strategy for supplier. Specifically, we look at how the supplier will design a menu of contract and give the decision right to the winningbuyer in order to extract private assembly cost information.

Managing the Personal Development of Purchasing Professionals: A Competence-based View082-1079

Volker Koch, Student, --, Austria

Bernd Markus Zunk, Associate Professor, Graz University Of Technology, Austria

Corporate success on globalized markets is significantly influenced by the performance of purchasing departments and their managers. Therefore,competencies of purchasing professionals are highly relevant when designing staff policy plans in human-resource departments. This paper presents adata-based personnel development program for purchasing managers applying the KODE-Competence Atlas.

The Effect of Government’s Subsidy on Logistics Providers’ Competition082-1792

Xiangfeng Chen, Professor, Fudan University, China

Abing Ji, Professor, Fudan University, China

Yaobin Wu, Student, Fudan University, China

Xun Xu, Assistant Professor, California State University Stanislaus, United States

Government’s subsidy can attract consignors to use certain logistics providers. We analyze the government's subsidy to railway transportation and itsinfluence on market equilibrium. We find the government's subsidy has impacts on the logistics prices, market share, customer demand, and socialwelfare. We discuss the optimal subsidy and its implications in this study.

Friday, 09:45 AM - 11:15 AM

An Analysis of Purchasing Contract: The Effect of Salesperson’s Gatekeeping Behavior082-1382

Jae-Young Oh, Assistant Professor, Eastern Kentucky University, United States


Wonhee Na, Student, Texas A&M University College Station, United States

This paper studies a purchasing contract for a product whose quality and overall performance are determined by both the engineer and thesalesperson of the seller’s organization. With an independent (dependent) interaction with the engineer, the salesperson exerts an external (or internal)gatekeeping behavior.


63


Social Media Marketing and Strategies

Chair(s): Ni Huang

Invited Session:

Invited Session

An Analysis of Patient Reported Adverse Events on Social Media082-1748

Michelle Crouthamel, Student, Temple University, United States

Social listening has been implicated as a new cost-effective tool to listen to the “voice of the patient” for the safety and effectiveness of pharmaceuticalproducts in the real-world. We will discuss the processes of analyzing Facebook posts, including standardizing drug names, removing duplicates, andmasking personally identifiable information.

Challenger vs Dominant Brands: An Analysis of Tweet Sentiment and Engagement082-1753

Nur Onuklu, Student, Temple University, United States

We analyzed tweet sentiment and engagement for three challenger brands and three dominant brands. The results indicate that challenger anddominant brands speak with a different social media voice, and those differences can partially explain variation in the amount of consumer driven wordof mouth about brands.

An Investigation of the Sharing of Satirical News on Social Media082-1793

Debashish Ghose, Student, Temple University, United States


Susan Mudambi, Professor, Temple University, United States

Many social media users enjoy entertaining news satire from sources like TheOnion.com. Like traditional news, these fictitious stories often featurecelebrities and leading brands. We investigate the effects of the unique characteristics of satirical news on engagement and sharing, and develop ananalytical model to maximize social media engagement.

Social CRM and Brand Crisis: A Natural Experiment from Airline Industry082-1799

Yuheng Hu, Assistant Professor, University Of Illinois At Chicago, United States

Ramah Al Balawi, Student, University Of Illinois At Chicago, United States

Ali Tafti, Assistant Professor, University Of Illinois At Chicago, United States

This work aims to understand how brands change their engagement strategy in response to a crisis. By using a recent crisis of United Airlines, wecollected Twitter data about United Airline customer service and find that United Airline strategically changes its social media policy when engagingwith its customers.

Monetizing Sharing Traffic via Targeted Incentive Design: Evidence from A Randomized Field Experiment082-0731

Tianshu Sun, Assistant Professor, University Of Southern California, United States

Siva Viswanathan, Associate Professor, University Of Maryland, United States

Ni Huang, Assistant Professor, Arizona State University, United States

Elena Zheleva, Assistant Professor, University Of Illinois At Chicago, United States

Many e-commerce firms make the mistake of limiting growth potential by stopping at social sharing and not further converting shares into purchases.Our study examines whether and how firms can engage customers involved in online sharing and convert sharing to purchase through the design ofnovel incentive mechanisms.


64

Friday, 09:45 AM - 11:15 AM, GBR A Track:

Innovation Management and Funding in Supply Chain

Chair(s): Paulo Gomes


Contributed Session

Founder Competence and Venture Capital: A comparison between developing and developed economies082-1338

Hemang Subramanian, Assistant Professor, Florida International University, United States

Min Chen, Assistant Professor, Florida International University, United States

Haoqiang Jiang, Assistant Professor, Florida International University, United States

In the current paper, we study the relationship between venture capital funding and competence characteristics of entrepreneurs in developed anddeveloping economies. We study how founder competence based on education, and, experience affect the likelihood of obtaining external venturecapital funding at various stages of the startup cycle.

Understanding the antecedents of product innovation: a literature review082-1354

Friday, 09:45 AM - 11:15 AM

Sima Sabahi, Student, North Carolina A&T State University, United States

Mahour Parast, Assistant Professor, North Carolina A&T State University, United States

This paper provides a comprehensive review of the literature on antecedents of product innovation. We identify organizational practices that enhanceproduct innovation from both operational and strategic aspects.

The impact of interorganizational citizenship behavior and moderating role of network characteristics on product innovation082-1700

Mihalis Giannakis, Associate Professor, Audencia Business School, France

Davide Luzzini, Associate Professor, Eada Business School , Spain

Anna Gerke, Assistant Professor, Audencia Business School, France

In this paper, we investigate the effect of inter-organizational citizenship behavior and relationship management on product innovation, usinginstitutional and social network characteristics as moderators. We develop a structural equation model and conduct a large survey across severalindustries. Our analysis shows how companies can manage effectively inter-organizational linkages in localized supply chains

Managing the Front End of Innovation: Analyzing the Strategy Translating Function082-1180

Paulo Gomes, Assistant Professor, Florida International University, United States

Strategic orientation relates to ideation outcomes, providing common direction and basis for consistent selection. This study analyzes the micro-levelprocess through which strategy is translated into the front-end, drawing on an embedded case study of a Global 500 engineering firm. The findingsprovide guidance for improving the outcomes of ideation.


65

Friday, 09:45 AM - 11:15 AM, GBR B Track:

Topics in Pricing and Learning

Chair(s): George Chen

Invited Session:

Invited Session

Nonparametric Algorithms for Joint Pricing and Inventory Control with Lost-Sales and Censored Demand082-0865

Boxiao Chen, Assistant Professor, University Of Illinois At Chicago, United States

Xiuli Chao, Professor, University Of Michigan Ann Arbor, United States

Cong Shi, Assistant Professor, University Of Michigan Ann Arbor, United States

In this paper, we consider the joint pricing and inventory control problem in which the customer's response to selling price and the demand distributionare not known a priori. Unsatisfied demand is lost and unobserved, and thus the only available information for decision-making is the observed salesdata (a.k.a. censored demand).

Price, Wage and Fixed Commission in On-Demand Matching082-0982


Yun Zhou, Assistant Professor, Mcmaster University, Canada

We study an on-demand platform's price and wage determining problem under uncertain market conditions. Demand and supply functions havedifferent forms in different conditions. While the platform can jointly optimize price and wage in each condition, our research shows that the simplerfixed commission structure achieves a decent portion of profit.

A Nonparametric Self-adjusting Control for Multi-product Pricing with Unknown Demand Function and Finite Resource Capacity082-0847

George Chen, Assistant Professor, University Of Texas Dallas, United States

Stefanus Jasin, Assistant Professor, University Of Michigan - Ann Arbor, United States

Izak Duenyas, Professor, University Of Michigan Ann Arbor, United States

The goal of this paper is to study the price-based network revenue management problem with unknown demand function (in the nonparametric sense).We develop a heuristic called Nonparametric Self-adjusting Control and analytically show that this heuristic almost achieves the best asymptoticperformance when the underlying unknown demand function is smooth.

Panels, Tutorials, Meetings

67

Friday, 09:45 AM - 11:15 AM, GBR D Track:

Practice Leaders Forum 1

Chair(s): Claire Senot Manmohan Sodhi

Invited Session:

Invited Session

Practice Leaders 1: Supply Chains, Retail & Electronics082-1880

Kevin O'Marah, Chief Content Officer, Scm World, United States

Russell Allgor, Chief Scientist, Amazon.Com, United States

Elyse Hallstrom, Data Scientist, Intel Corporation, United States

This session presents various operational challenges, solutions and innovations observed by practice leaders in supply chain, retail and electronicsindustries respectively. Their views open up research opportunities for OM researchers.

Friday, 09:45 AM - 11:15 AM


68

Friday, 09:45 AM - 11:15 AM, GBR E Track:

Industry Studies

Chair(s): Rogelio Oliva

Invited Session:

Invited Session

Sharing Quality-distribution Information for the Selective Assembly of Components082-0212

Toyin Clottey, Associate Professor, Iowa State University, United States


This study investigates the value of a supplier sharing information about the quality-distribution (i.e., dimensional mean or variance) of componentswith an assembler who matches such parts with the selective assembly of an intermediary component. One example that we use is engine block andcrankshaft assembly at the Honda plant in Anna, Ohio.

Capacity Planning under Spatial Spillover: Evidence from Uber’s Operations082-0557


Brad Kyungmin Lee, Student, Boston University, United States

Shan Jiang, Student, Northeastern University, United States

Christo Wilson, Associate Professor, Northeastern University, United States

Capacity-sharing platforms employ zone-specific surge pricing to match capacity with demand. Due to spatially dispersed prices, service capacity spillsover across zones. Using evidence from Uber’s operations, we estimate capacity spillovers associated with surge prices. Results provide insights onincentive design to maximize driver participation and to reduce congestion effects.

Learning from Success and Failure at the Speed of Formula One: Driver versus Team Experience082-0923

Michael Lapré, Associate Professor, Vanderbilt University, United States

Candace Cravey, Student, Vanderbilt University, United States

KC, Staats, and Gino (2013) found that surgeons learn from their own success and from others’ failure. Unlike surgery, failure is common in FormulaOne racing. Using data since Formula One started in 1950, we investigate driver learning from own experiences and teammates’ experiences with bothsuccess and failure.

Examining the Link between Retailer Inventory Leanness and Operational Efficiency082-0200

Howard Hao-Chun Chuang, Associate Professor, National Chengchi University, Taiwan, Republic of China

Rogelio Oliva, Professor, Texas A&M University College Station, United States


This paper uses a stochastic frontier analysis in order to examine the associations between inventory leanness and operational efficiency for a sampleof U.S. retailers. We find that operational efficiency has an inverted U-shape relationship to inventory leanness, suggesting an optimal inventoryleanness level. This relationship is moderated by firm size and demand uncertainty.


72

Friday, 09:45 AM - 11:15 AM, GBR I Track:

Product Returns in SCM

Chair(s): Isil Alev

Invited Session:

Invited Session

Rebates, returns, and restocking fees082-1262

Paolo Roma, Assistant Professor, Universita Degli Studi Di Palermo, Italy

Rachel Chen, Professor, University Of California Davis, United States

Eitan Gerstner, Professor, Technion Israel Institute Of Technology, Israel

Daniele Ragaglia, Student, Universita Degli Studi Di Palermo, Italy

Product return policy is widely adopted in the retail industry to diminish consumers’ uncertainty. However, it may result in financial concerns forretailers. Many retailers utilize restocking fees to control product returns. In this paper, we suggest that offering rebates can mitigate product returnsand compare this policy with the restocking fee policy.

A Meta-Analysis of Leadership Effects on Employee Performance082-1709

Carl Zunker, Student, Air Force Institute Of Technology, United States

Seong-Jong Joo, Associate Professor, Air Force Institute Of Technology, United States

Utilizing Meta-Analysis techniques, we compile previous research data to find correlations between a broad range of leadership styles and employeeperformance. This analysis includes studies related to manufacturing, production, transportation, and various tangential aspects of logistics.

Selling Products and After-sales Service When Components Expire082-1287

Dong Li, Assistant Professor, Sun Yat-Sen University, China

Nishant Mishra, Assistant Professor, Faculty Of Business And Economics, Belgium

This paper studies product purchase and after-sales service between a customer and its supplier in the presence of lifetime buy planning. Using amodel that captures joint contracting of products and after-sales service, we characterize contract terms under warranty and performance contracts,and study the impact of part obsolescence on contracts.

Friday, 09:45 AM - 11:15 AM


75

Friday, 09:45 AM - 11:15 AM, GBR L Track:

Drivers of Performance

Chair(s): Kuldeep Singh


Contributed Session

Seeing the Forest and the Trees: Entrepreneurial Alertness, Supply Chain Disruptions and Firm Performance082-1543

Tony Lynch, Student, The Univ. Of Texas Rio Grande Valley, United States

Entrepreneurial alertness has been discussed extensively in the entrepreneurship literature. In this paper, we apply this concept to operations andsupply chain management to understand how entrepreneurially alert managers can scan their environments and identify potential sources of supplychain risk and disruptions and devise strategies to mitigate those risks and disruptions.

Evaluating relation between alignment and performance in service triads – Two differing contexts082-1648

Mohan Gopalakrishnan, Associate Professor, Arizona State University Tempe, United States

Supply chain (SC) agility depends on organizational structure; customer satisfaction, and collaboration among SC actors. To understand thesedimensions and their impact on supply chain performance, we evaluate organizational- “pressures” (hierarchical versus bureaucratic), and“structures” (captive versus autonomous) in two di+F1540fferent triads dealing with healthcare and transportation.

Supply Chain Strategy and Performance: Assesing the role of Operational Capabilities.082-1718

Kuldeep Singh, Student, University Of Texas Arlington, United States

This article examines the relationship between supply chain strategy and supply chain capabilities and its impact on firm performance. In addition, thisstudy will explore the moderating role of strategic integration on the relationship between agile supply chain strategy and supply chain capabilities.

Friday, 01:30 PM - 03:00 PM

POM in Practice

77

Friday, 01:30 PM - 03:00 PM, 327 Track:

Data-driven Business Analytics

Chair(s): Yugang Yu Jingui Xie

Invited Session:

Invited Session

Coping Contract Violation by Strategic Demand Forecast Sharing: The Role of Goodwill and Competence Trust082-0391

Zhao Cai, Lecturer, University Of Science And Technology Of China, China

Hefu Liu, Professor, University Of Science And Technology Of China, China

Chee-Wee Tan, Professor, Copenhagen Business School, Denmark

Liang Liang, Professor, University Of Science And Technology Of China, China

This study investigates how the retailer’s strategic forecast sharing is influenced by the manufacturer’s contract violation. Goodwill and competencetrust are proposed as moderators because they impact the attribution of contract violation. Interesting results are revealed by operational and surveydata from a Chinese home appliance manufacturer and its retailers.

Improving fixed framework agreements with a bonus contract in humanitarian logistics using deprivation levels082-0711

Xihui Wang, Associate Professor, University Of Science And Technology Of China, China


This paper studies the fixed framework agreements in humanitarian logistics and improve it with a bonus contract, using deprivation level to build aperformance measurement model. We study the validity, feasibility, and optimality of the bonus contract and present a case study based on a fixed FAobserved in China.

Dual-Channel Fulfillment Decision: A Distributionally Robust Approach082-1018

Guodong Lyu, Student, National University Of Singapore, Singapore

Libo Sun, Student, University Of Science And Technology Of China, China

Chung-Piaw Teo, Professor, National University Of Singapore, Singapore

Yugang Yu, Professor, University Of Science And Technology Of China, China

With dual-channel choices, E-commerce retailers fulfill their demands by either the inventory stored in the platform distribution centers or by domesticinventory. In this paper, we observe significant differences of two fulfillment choices from the perspective of sales, return rates, etc. and use adistributionally robust approach for channel selection.

The impact of bundled payment policy on healthcare operations: Evidence from China082-0695

Yiming Fan, Student, University Of Science And Technology Of China, China

Jingqi Wang, Assistant Professor, The University Of Hong Kong, Hong Kong

Jingui Xie, Associate Professor, University Of Science And Technology Of China, China

The paper studies the impact of bundled payment on healthcare spending, utilization, and quality, by using insurance claim data. We provide newevidence from China on the impact of bundled payment versus fee-for-service on health care operations. Our main results show that bundled paymentreduces medical cost and LOS.


78


Empirical Research at the Interface of Finance and Operations

Chair(s): William Schmidt

Invited Session:

Invited Session

How Fast Should a Cash Constrained Firm Grow? Strategies That Balance Growth and Survival082-0246

Yasin Alan, Assistant Professor, Vanderbilt University, United States

Vishal Gaur, Professor, Cornell University, United States

A cash-constrained firm has to balance growth and survival when making its operational and financial decisions. This paper studies the operationalimplications of this trade-off in a finite horizon cash-constrained inventory model with non-stationary demand, a function of the firm’s past orderquantities.

The impact of CEOs’ political preference on inventory decisions082-0105

Yi Tan, Student, University Of Kansas, United States

Mazhar Arikan, Associate Professor, University Of Kansas, United States

In this paper, we conduct an empirical investigation of whether and how the political ideology of a firm's CEO affects firm inventory strategies. Ourresults suggest that firms tend to hold more inventories when the party their CEOs prefer holds the Presidency and, we perform further analyses onfirm financial performance to investigate the underlying mechanisms.

Operational Disruptions and The Value of Credible Controls082-0808

William Schmidt, Assistant Professor, Cornell University, United States

Ananth Raman, Professor, Harvard University, United States

In this paper, we empirically examine how information asymmetries influence the impact of disruptions on firm risk and value. Using a naturalexperiment, we show that firms with credible control mechanisms experience a materially smaller increase in their risk and a smaller decrease in theirmarket value.

Friday, 01:30 PM - 03:00 PM


79


Managing Supply Chain Risk - 1

Chair(s): Kathryn Stecke


Contributed Session

Technology risks and supply chain modification in the IOT system082-0614

Karuna Jain, Professor, National Instituteof Industrial Engineering, Mumbai, India

Mukundan R, Assistant Professor, National Instituteof Industrial Engineering, Mumbai, India

In efforts to digitize and automate one’s supply chain, we incorporate technology which is a risky proposition and can disrupt an established supplychain. This paper identifies suitable technology risk elements associated with the 6C (Context, Cooperation, Configuration, Capability and Change) -based framework of IOT based business ecosystem.

A Study on Managing Supply Chain Vulnerability in Japanese Electronics Firms082-0688

Yacob Khojasteh, Associate Professor, Sophia University, Japan

Yasutaka Kainuma, Professor, Tokyo Metropolitan University, Japan

This study presents an empirical analysis of the current status and challenges of supply chain risk management in the Japanese electronics industry.We investigate the vulnerability of supply chains, efforts toward lowering the supply chain risks, and probability of the risks and their impacts on thesystem performance.


80


Additive Manufacturing (3D Printing): Innovative Business Models and Operational Implications

Chair(s): Swaminathan Jay Nagarajan Sethuraman

Invited Session:

Invited Session

Retailing with 3D Printing082-0822

Li Chen, Associate Professor, Cornell University, United States


Hau Lee, Professor, Stanford University, United States

In this paper, we study the impact of adopting 3D printing in a dual-channel (i.e., online and in-store) retail setting, on a firm's product offering andpricing decisions for the two channels, as well as supply chain operations.

3D Printing vs. Traditional Flexible Technology: Implications for Manufacturing Strategy082-0832


Duo Shi, Student, Washington University St Louis, United States


We compare a firm's operational decisions on product assortment, technology assignment, and capacity investment between two types of flexibletechnologies: the traditional one and 3D printing. We find that different flexible technologies lead to distinct operational implications for a firm.

Printing spare parts at remote locations: Fulfilling the promise of additive manufacturing082-0770

Bram Westerweel, Student, Eindhoven University Of Technology, Netherlands

Rob Basten, Assistant Professor, Eindhoven University Of Technology, Netherlands

Geert-Jan Van Houtum, Professor, Eindhoven University Of Technology, Netherlands

This paper considers a periodic-review spare part inventory system where replenishments arrive according to a fixed interval. In between thesescheduled replenishments, two emergency supply modes are available: expediting and 3D printing. We characterize the optimal inventory controlpolicy and illustrate the benefit of printing via experiments and case studies.

Decentralized Customization with 3D Printing082-1672

Nagarajan Sethuraman, Student, University Of North Carolina Chapel Hill, United States

Ali Parlakturk, Associate Professor, University Of North Carolina Chapel Hill, United States


In this paper, we study the trade-offs involved in decentralized customization enabled by 3D printing. We also study the impact of competition and leadtime on a supply chain adopting decentralized customization.


81


Panel: Internet of Things, Analytics, and Supply Chains

Chair(s): Sumit Sarkar

Invited Session:

Invited Session

Internet of Things, Analytics, and Supply Chains - Continue082-1869


Friday, 01:30 PM - 03:00 PM

Internet of Things, Analytics, and Supply Chains.

Internet of Things, Analytics, and Supply Chains082-1867

Sumit Sarkar, Professor, University Of Texas Dallas, United States

Israel Alguindigue, Senior Vice President, Uptake, United States

Amit Basu, Professor, Southern Methodist University, United States

Hemant Bhargava, Professor, University Of California Davis, United States

Metin Cakanyildirim, Professor, University Of Texas Dallas, United States

Organizations have started incorporating IoT technologies into their products, processes, and workflows. Gartner predicts there’ll be nearly 20 billiondevices connected by 2020, generating more than $300 billion in revenue. However how companies could leverage the potential benefits is uncertain.This panel will discuss challenges and opportunities in this space.

Supply Chain Analytics

82



Chair(s): Kejia Hu

Invited Session:

Invited Session

Optimal use of inventory and capacity in multi-echelon supply chains under supply disruption risk082-0221

Florian Lucker, Assistant Professor, Cass Business School, United Kingdom


In this talk, we present a novel methodology that allows us to estimate the location and quantity of inventory/reserve capacity held in a multi-echelonsupply chain that would deal with supply disruption risk. This talk finds that inventory tend to be held downstream whereas reserve capacity tend to beheld upstream.

Non-cooperation or cooperation: disaster prevention and strategic cooperation for multiple ports in a region082-0270

Nan Liu, Professor, Zhejiang University, China

Zixiang Gong, Student, Zhejiang University, China

Xiao Xiao, Student, Zhejiang University, China

This study addresses the issue of investment in disaster prevention. Our model analyzes four situations of different relationships and strategies of pre-disaster prevention between two adjacent ports. Results indicate that both ports increase disaster prevention investment under the cooperationscenario compared with non-cooperation scenario where they are complementary ports.

Robust Dual Sourcing Inventory Management: Optimality of Capped Dual Index Policies and Smoothing082-0310

Jiankun Sun, Student, Northwestern University, United States

Jan Van Mieghem, Professor, Northwestern University, United States

In this paper, we provide a robust optimization model for dual sourcing inventory management, proving that a dual index, dual base-stock policy that"caps" the slow order is optimal. Our numerical study shows that the capped dual index policy performs as well as, and can even outperform, the bestpublished heuristic policies.

Business Models for Technology-Intensive Supply Chains082-1425

Junghee Lee, Student, Rady School Of Management, United States

Vish Krishnan, Professor, University Of California San Diego, United States

Hyoduk Shin, Associate Professor, University Of California San Diego, United States

A controversy has swirled about the royalty base choice for technology licensing in supply chain. This research studies the impact of royalty base onthe innovator's business model decisions from R&D to manufacturing. We identify the key drivers for the controversy and provide managerial andpolitical implications.

Forecasting Product Life Cycle Curves: Practical Approach and Empirical Analysis082-0798


Jason Acimovic, Assistant Professor, Penn State University State College, United States

Doug Thomas, Professor, Darden School of Business, United States


This paper presents an approach to forecast customer orders of ready-to-launch new products that are similar to past products.


83

Friday, 01:30 PM - 03:00 PM, 335A Track:

Strategies for Promoting Social Responsibility

Chair(s): Basak Kalkanci

Invited Session:

Invited Session

Reining in Onion Prices by Introducing a Vertically Differentiated Substitute: Models, Analysis, and Insights082-0835

Muge Yayla-Kullu, Associate Professor, University Of Central Florida, United States

Omkar Palsule-Desai, Assistant Professor, Indian Institute Of Management Ahmedabad, India

Srinagesh Gavirneni, Professor, Cornell University, United States

Friday, 01:30 PM - 03:00 PM

In this paper, we examine the pricing ordeal in India’s onion markets. We discuss the option of introducing a processed substitute and whether it shouldbe managed by cooperatives. Our model captures the competition between non-profit and for-profit organizations, consumers' valuation discount forthe processed produce, and perishability of the fresh produce.

Counterfeit Risk: Supply Chain Drivers and Mitigation Strategies082-1003

Vidya Mani, Assistant Professor, Penn State University University Park, United States

Aydin Alptekinoglu, Associate Professor, Penn State University University Park, United States


We use a detailed dataset on part characteristics, distribution network, and counterfeit reports for FPGA parts, to conduct an empirical analysis ofsupply chain drivers of counterfeit risk. In this paper, we show that increased distribution flexibility, sharing information, and managing lead time areeffective strategies to mitigate counterfeit risk.

Developing Long-Term Voluntary Partnerships with Suppliers to Achieve Sustainable Quality082-1131

Tracy Lewis, Professor, Duke University Durham, United States

Fang Liu, Assistant Professor, Nanyang Technological University, Singapore

Jing-Sheng Song, Professor, Duke University Durham, United States

Several leading companies have realized the importance of sustainable quality supply and have initiated programs to achieve it. We theoreticallydesign an agreement to achieve voluntary sustainable quality supply between a retailer and several suppliers. We identify a critical contract length thatinduces retailer’s commitment and optimal supplier development investment.

Coordinating Sustainability Development in a Manufacturer–Retailer Channel082-1403

Jiho Yoon, Assistant Professor, Kansas State University, United States

Ju Myung (J.M.) Song, Assistant Professor, San Jose State University, United States


This research studies the relationship between a manufacturer and a retailer where the sustainability development should be cooperatively done by theboth parties. We develop propositions and insights from the comparison of models and discuss how to coordinate the channel for the channelmembers to win-win.


84

Friday, 01:30 PM - 03:00 PM, 335B Track:

Resource Allocation and Strategic Decision-Making in Humanitarian Setting

Chair(s): Niratcha Tungtisanont

Invited Session:

Invited Session

In Need of Aid: Accessing Financial Resources for Humanitarian Operations082-0252



Eric Quintane, Associate Professor, Universidad De Los Andes, Colombia

This paper studies how humanitarian organizations (HOs) reduce uncertainty to access scarce funding for disaster response. Additionally, we usepanel data anlysis to support a proposal that HOs follow two main strategies: cultivate alternative sources and diversification. The choice of strategy issubject to dependence level and relationship duration.

Surface versus Air Shipment of Humanitarian Goods under Demand Uncertainty082-0258

John Park, Assistant Professor, Pepperdine University, United States

Burak Kazaz, Professor, Syracuse University, United States

Scott Webster, Professor, Arizona State University Tempe, United States

This paper examines how a humanitarian organization can minimize the expected shortage in delivering relief aid to regions of need, either thoughsurface or air transportation, in the presence of demand uncertainty with a budget constraint.

What Drives Donations to Humanitarian Organizations? A Policy to Service and Survive082-0676

Iman Parsa, Student, Arizona State University, United States

Mahyar Eftekhar, Assistant Professor, Arizona State University Tempe, United States

Charles Corbett, Professor, University Of California Los Angeles, United States

For their survival, humanitarian organizations greatly depend on donations they receive. In this paper, we empirically study how different factors,including operational and marketing decisions, impact the donation income of humanitarian organizations ?with different sizes and mandates ?inorderto see whether, and how, they can adopt policies to attract more donations.

How Do Water, Sanitation and Hygiene Factors Impact the Use of Healthcare Services During Floods?082-1223

Niratcha Tungtisanont, Assistant Professor, University Of Maryland, United States

Aleda Roth, Professor, Clemson University, United States

In this study, we demonstrate that household level factors associated with access to clean water, sanitation and hygiene (WASH) play an integral roleon the over- and under-utilization of healthcare resources during a major flood. We apply econometric analyses using field and archival data from34,000 households in Thailand during the 2011 flood.

Friday, 01:30 PM - 03:00 PM


85

Friday, 01:30 PM - 03:00 PM, 335C Track:

Cognitive Approaches to Crisis Management

Chair(s): Aruna Apte


Contributed Session

On the State of Disaster Response and Decision Science: A Survey082-1339

James Minas, Assistant Professor, Suny New Paltz, United States

Natalie Simpson, Associate Professor, Suny At Buffalo, United States

Zhasmina Tacheva, Student, Suny At Buffalo, United States

In this work, we adapt machine learning and graph theory in this comprehensive survey of research addressing decision making in response todisasters. Contributions cluster around response processes, with contrasting traits such as journal outlet. Assumptions concerning the nature ofemergencies raise new questions around this frontier of decision science.

Understanding Humanitarian Supply Chain Logistics with System Dynamics Modeling082-0913

John Voyer, Professor, University Of Southern Maine, United States

Matthew Dean, Associate Professor, University Of Southern Maine, United States

In this paper, we model problematic elements of the food supply chain within a humanitarian logistics context with system dynamics. After simulatingvarious policies for dealing with these issues, we offer a number of actionable recommendations. Having the ability to manage both priority and non-priority donations led to the best overall performance.

Ships ready to be deployed in United States Navy based on capability, proximity, and cost082-0494

Aruna Apte, Associate Professor, Naval Postgraduate School, United States

In this paper, we use a utility-based methodology in order to conduct research to answer a question of all available and active U.S. Naval ships atdisaster onset: what is the optimal mix of naval ships to maximize the utility of humanitarian operations given platform capability, proximity, and cost?

A cognitive approach to crisis management: how to expand boundaries of organizational action during emergency082-0979

Rodrigo Silveira Dos Santos, Professor, Universidade Da Força Aérea (Brasil), Brazil

A case study demonstrates the cognitive dimension of crisis management. Therefore, a Grounded Theory explains how sensemaking processes duringcrisis response are relevant to emergency management. Data showed how leaders seek to give meaning to crisis among stakeholders and how theirunderstandings affect crisis management efforts, for better or worse.

System Dynamics Model of Interventions to Improve Financial Inclusion for Famers and Agribusinesses in Uganda082-1631

Jillian Miles, Student, George Washington University, United States

Erica Gralla, Assistant Professor, George Washington University, United States

A System Dynamics model was developed to show the relationship between the financial sector with the agricultural sector to identify the mosteffective interventions to increase the number of farmers able to take out loans. The results show that the trust between financial institutions andfarmers directly impacts access.


86


Panel: Publishing Operational Excellence Research in Academic Journals

Chair(s): Torbjørn Netland Gopesh Anand

Invited Session:

Invited Session

Publishing operational excellence research in academic journals082-1847

Mark Ferguson, Professor, University Of South Carolina, United States

Tyson Browning, Professor, Texas Christian University, United States

Andrea Furlan, Professor, Padova University, Italy

Morgan Swink, Professor, Texas Christian University, United States

Panelists will provide their perspectives on publishable research in topics of operational excellence.


87


Information and Mechanism Design of Operations System

Chair(s): Shouqiang Wang

Invited Session:

Invited Session

Optimal Signaling Mechanisms in Unobservable Queues082-1188

David Lingenbrink, Student, Cornell University, United States

Krishnamurthy Iyer, Assistant Professor, Cornell University, United States

In this paper, we consider an unobservable M/M/1 queue and pose the following question: which signaling mechanism should the service providerselect to maximize her revenue? We formulate this problem as an instance of dynamic Bayesian persuasion, characterized by the structure of theoptimal signaling mechanism.

Friday, 01:30 PM - 03:00 PM

Optimal Contract for Machine Repairing and Maintenance082-1205

Feng Tian, Student, University Of Michigan - Ann Arbor, United States

Peng Sun, Professor, Duke University Durham, United States


A principal hires an agent to repair a machine when it’s down and maintain it when it’s up. If the agent exerts effort, the downtime is shortened, anduptime is prolonged. Effort is unobservable to the principal. The principal designs the optimal contract to induce agent’s full effort.

Information Design of Online Crowdfunding Platforms082-0838

Can Kucukgul, Student, University Of Texas Dallas, United States

Ozalp Ozer, Professor, University Of Texas Dallas, United States

Shouqiang Wang, Assistant Professor, University Of Texas Dallas, United States

Online crowdfunding platforms are plagued with failures of raising sufficient funds for majority of their projects, primarily due to backers’ uncertaintyabout the projects’ value. We study how a platform should dynamically provide information about previous backers’ pledging decisions to mitigate suchinformational inefficiency and significantly improve its fundraising performance.

Audit and Remediation Strategies in the Presence of Evasion Capabilities082-0685

Shouqiang Wang, Assistant Professor, Naveen Jindal School Of Management, United States

Francis De Vericourt, Professor, Esmt, Germany

Peng Sun, Professor, Duke University Durham, United States

Companies often have incentive to conceal a negative issue, which, if not addressed promptly, is likely to result in detrimental consequences. Suchevasive actions render audits no longer effective in revealing such an issue. In this paper, we examine how to uncover and remedy it in the presence ofevasive actions.


88


Emerging OM Research Topics: A Panel Discussion

Chair(s): Christopher Tang

Invited Session:

Invited Session

Emerging OM Research Topics: A Panel Discussion082-1868


Four leading OM scholars will share their views on various emerging OM research topics arising from different contexts that may require differentresearch methods.


89


Analytics Applications

Chair(s): Ibrahim Capar

Invited Session:

Invited Session

Predictive Model for Traffic Delays082-1519

Ruben Yie-Pinedo, Professor, Universidad Del Norte, Colombia

Alcides Santander, Professor, Industrial & Systems Engineering, Colombia

Fabian Betancur, Student, Industrial & Systems Engineering, Colombia

This research proposes the design of a predictive model to find delays on a network under different scenarios, to be used as a dynamic input for real-time routing algorithms. It will dynamically gather information from traffic platforms such as (Google Maps, Etc.) All data will by analyzed with AI tools.

Transportation Planning in the Beverage Container Recycling Industry082-1614

Hakan Yildiz, Assistant Professor, Michigan State University, United States

Robert Wiedmer, Assistant Professor, Arizona State University Tempe, United States

In many U.S. states, empty beverage containers are returned to retail stores from where they are picked up and transported to processing facilities.Stochastic demand in the beverage industry challenges efficient routing of pick-up vehicles. We analyze data from a logistics service provider andpresent methods to optimize pick-up operations.

An Analytical Approach to Patrol Routing: Data Mining, Inference, and Decision making082-1615

Ibrahim Capar, Assistant Professor, Bowling Green State University, United States

Burcu Keskin, Associate Professor, University Of Alabama Tuscaloosa, United States

Increasing the visibility of state troopers at hotspots is expected to deter aggressive driving behavior. In this research, we integrate hotspot detectionand state trooper routing. A neural network based algorithm determines the location of hotspots and an optimization tool routes troopers and evaluatesthe deterrence effect.

Friday, 01:30 PM - 03:00 PM


90


Analytics and Healthcare Delivery

Chair(s): Craig Froehle

Invited Session:

Invited Session

A Unifying Framework for Performance Measurement in Outpatient Healthcare Delivery082-0251

Elham Torabi, Assistant Professor, James Madison University, United States

Ken Klassen, Professor, Brock University, Canada

Tugba Cayirli, Associate Professor, Ozyegin University, Turkey

Denise White, Assistant Professor/Director QI Analytics, Cincinnati Children's Hospital Medical Center, United States

Michael Magazine, Professor, University Of Cincinnati, United States

Improvement of healthcare operations requires sound measurement of care delivery processes. After reviewing medical and operations literature, thispaper proposes a measurement framework to ensure consistent, well-defined metrics. Therefore the results of research studies will be comparable,repeatable, and most importantly applicable to practice.

Allocating Clinical Capacity across Multiple Hospital Locations to Maximize Staff Satisfaction082-0874

David Rea, Student, University Of Cincinnati, United States

Amir Babar, Student, University Of Cincinnati, United States

Craig Froehle, Professor, University Of Cincinnati, United States

A hospital network with multiple facilities must allocate physician hours across those locations. Using a two-stage survey, we extract physicians’preferred weights for various staff performance metrics. We then use a non-linear optimization to maximize staff satisfaction with the allocation whileprioritizing high performing physicians.

Improving Operational Efficiency for Tele-ICUs082-1000

Michael Fry, Professor, University Of Cincinnati, United States

Muer Yang, Associate Professor, University Of St. Thomas, United States

Corey Scurlock, Medical Director eHealth, Westchester Medical Center, United States

Christian Becker, Associate Medical Director, Westchester Medical Center, United States

The adoption of tele-ICU has been growing dramatically nationwide, and is projected to be a standard in critical care units in the next 10 years. Thispaper proposes and investigates several process changes in tele-ICUs, and evaluates their effectiveness to improve tele-ICU’s operational efficiency.

Staffing of Post-Discharge Follow-Ups to Reduce Emergency Readmission082-1370

Jonathan Helm, Assistant Professor, Arizona State University, United States

Alex Mills, Assistant Professor, Kelley School Of Business, United States

Shanshan Hu, Assistant Professor, Indiana University Bloomington, United States

Sean Yu, Student, Kelley School Of Business, United States

Staffing doctors and nurses for post-discharge follow-ups is costly. Using inpatient data, we show that the classic Newsvendor model is not effective forplanning follow-up capacity when patients have low-to-moderate readmission risk. We propose a dynamic capacity plan that balances preventedreadmissions against staffing cost while accounting for overflow scheduling.


91


Service Quality in Healthcare

Chair(s): Leon Cui

Invited Session:

Invited Session

Examining Impacts of Clinical Practice Variation on Operational Performance: Implications for Bundled Payment Reform Models082-0627





Motivated by bundled payment policies that aim to reduce practice variation, this study examines whether and how lower variations in clinical practicerelate to hospital operational performance. This study also addresses intervening impacts of hospital quality evaluations on the relationship.

High-tech vs high-touch: A literature review of patient attitudes toward digital healthcare delivery082-1711

Alexis Strong, Student, Cornell University, United States

Rohit Verma, Professor, Cornell University, United States

The U.S. is rapidly moving toward a future in which access to healthcare is critically scarce. Digital health has the potential to alleviate that problem, butit requires patient engagement and adoption. This paper reviews the research on patient perceptions of digital healthcare and its promise to improveservice quality.

The Effect of Process Flow Times on Emergency Department Patient Experience and Financial Performance082-0377

Jeffery Smith, Professor, Virginia Commonwealth University, United States

Sid Anderson, Assistant Professor, Texas State University, United States

Jeff Shockley, Associate Professor, Virginia Commonwealth University, United States

Friday, 01:30 PM - 03:00 PM

Using emergency department (ED) process flow time data and associated rating data, this article explores whether improving patient experiences mustcome at the detriment of financial performance. Our findings suggest that EDs may be able to strategically optimize their exam times to improve theiroverall performance in both areas.

Impact of using a mobile health application in a clinical practice082-0602

Leon Cui, Assistant Professor, Binghamton University, United States

Saligrama Agnihothri, Professor, Binghamton University, United States

Anu Banerjee, Student, Binghamton University, United States

Ramanujapuram Ramanujan, Doctor, Diabetic Care Associates, United States

Some hypertension patients use mobile devices to measure their blood pressure outside of the doctor's office. This paper uses data collected from aclinic to demonstrate that patients who use a smartphone app exhibit a statistically significant drop in blood pressure compared to those who do not.


92


Lean and Performance II

Chair(s): Anup Menon Nandialath


Contributed Session

Quality Management Practices and Performance Relationships: A Meta-Analysis and Text Mining Investigation082-0420

Heng (John) Xie, Student, University Of North Texas, United States

Xianghui (Richard) Peng, Assistant Professor, Eastern Washington University, United States

Victor Prybutok, Professor, University Of North Texas, United States

This research investigates quality management practices as related to an organization’s performance based on empirical Baldrige Award studies andarchival winners’ reports. Semantic analysis and meta-analysis methods are compared for investigation of relationships. In addition, this studycontributes to text mining methodology through introducing a new semantic analysis method.

Lean Production, Information Technologies and Operational Performance082-0885

Giuliano Marodin, Assistant Professor, University Of South Carolina, United States

Alejandro Frank, Assistant Professor, Universidade Federal Do Rio Grande Do Sul, Brazil

Guilherme Tortorella, Assistant Professor, Federal University Of Santa Catarina, Brazil

We used a survey-based research method to collect data from 110 plants. Hypotheses were tested using OLS regression models. Our results showthat although internal Information Technologies positively moderate the effects of Lean Production on Operational Performance, external InformationTechnologies had a negative moderation effect.

Inventories and Trade Credit: A Behavioral Perspective082-0821




The role of inventories in determining operational performance is well established. Drawing on the behavioral theory of the firm, we show that firms thatare poorer at inventory management relative to their industry peers increase risks in their supply chain by offering more trade credit.


93


Behavioral Issues with Channels

Chair(s): Diana Wu

Invited Session:

Invited Session

Risk in Channels082-0102

Paola Mallucci, Assistant Professor, University Of Wisconsin Madison, United States

Jordan Tong, Assistant Professor, University Of Wisconsin-Madison, United States

Emilio Cuilty, Student, University Of Wisconsin-Madison, United States

In a set of incentivized experiments, we explore the role of risk in pricing decisions in a dyadic channel. We systematically vary who holds the risk whileholding expected payoff constants across treatments and find that subjects' behavior is inconsistent with classical economic theories as well astheories of fairness.

How Market Power Impacts Investment in Supply Chain: Theory and Experiment082-0122

Jingjie Su, Student, University Of Texas Arlington, United States


A behavioral experiment considers the case of a supply chain network with two players, OEM and CM. They have relationships both as downstreamsupplier and as competitors in the market. We develop a theory to predict what will be done if the OEM has an option to invest in CM.

Strategic Inventories in Dual Channel under Dynamic Pricing Contract082-0382

Yan Lang, Student, University Of Texas Arlington, United States


Friday, 01:30 PM - 03:00 PM

We study the effect of choosing whether to strategic withhold or backlog inventories in a perfect information dual channel environment under dynamicpricing contract, which contains one supplier and one retailer. We design a series of laboratory experiments to test our hypotheses of equilibriumstrategies.

Nonlinear or Linear, how to design the procurement mechanism under incomplete information?082-1581

Yang Zhang, Professor, Hong Kong University Of Science & Tech, China

Zewu Jiang, Student, Tsinghua University, China

Wanshan Zhu, Associate Professor, Tsinghua University, China

This paper presents a theory on the buyer-optimal mechanism design in consideration of supplier’s fairness concern. Validation experiments find outthe advantage of nonlinear contract relative to the linear one is weakened when the market size grows, which gives a plausible explanation to theprevalence of simpler contracts in procurement.


94


Environmental Issues in Operations Management 1

Chair(s): Saeedeh Anvari Tim Kraft

Invited Session:

Invited Session

Supply Chain Network Structure and Environmental Information Disclosure082-0186

Marcus Bellamy, Assistant Professor, Boston University, United States


Ravi Subramanian, Associate Professor, Scheller College Of Business, United States

Recognizing that supply network structure has implications for a focal firm’s ability to access environmental information embedded in its supplynetwork, this paper draws on structural, environmental, and financial data from Bloomberg to test the relationship between a focal firm’s supply networkstructure and its extent of environmental information disclosure.

Multi-Channel, Multi-Products: Supply Chain Competition between Organic and Conventional Goods082-0193

Gal Raz, Associate Professor, The University Of Western Ontario, Canada

Yael Perlman, Senior Lecturer, Bar-Ilan University, Israel

In this paper, we analyze the competition between a supplier and retailer offering organic products. The supplier sells products to the retailer anddirectly to the market, while the retailer also offers substitutable conventional products. Our paper shows the impact of competition on the supplier,retailer, consumers and society.

Evaluating Profitability of Remanufacturing Operations082-0279

Akshay Mutha, Assistant Professor, University Of Vermont, United States


V.D.R. Guide, Professor, Penn State University University Park, United States

This paper compares different methods for evaluating profitability of remanufacturing operations and applu show our model to current industrypractices.

Impact of Industrial Pollution Prevention Measures on Public Health082-1497

Yasaman Mohammadshahi, Student, Georgia Institute Of Technology, United States


Pinar Keskinocak, Professor, Georgia Institute Of Technology, United States

Considering the significant impact of Industrial Hazards on Public Health level, we study the effect of Industrial Pollution Regulatory Measures on theSociety.


95


Product & Startup Innovations

Chair(s): Nitin Joglekar Berke Guzelsu

Invited Session:

Invited Session

Delegating Search for Innovative Solutions: The Effects of Flexibility and Transparency082-0612

Morvarid Rahmani, Assistant Professor, Georgia Institute Of Technology, United States


In many contexts such as product design and advertising, clients seek the expertise of external providers to generate innovative solutions for theirbusiness problems. In this paper, we explore how the structural aspects of a delegated search (i.e., flexibility and transparency) influence the progressand efficiency of the search.

Taxing the Taxpayers: What Drives Baseline Changes in U.S. Federal Government Technology Programs?082-0682


Dwaipayan Roy, Student, University Of Minnesota, United States


Friday, 01:30 PM - 03:00 PM

We empirically examine the drivers of baseline changes in technology programs executed by the U.S. federal government. In addition, we show howfederal agencies can save millions of dollars by reducing the occurrence of baseline changes in these technology programs.

The Impact of Resource Acquisition Timing on Speed to Venture Milestone Achievement082-1114

Jennifer Bailey, Assistant Professor, Babson College, United States

Mohan Tatikonda, Professor, Indiana University, United States

This study examines how resource acquisition timing impacts speed to venture milestone achievement. We examine three resources: materialresources, facilities and equipment resources, and human capital resources. Two critical venture milestones are examined: (i) the accomplishment ofthe first sale and (ii) the achievement of positive cash flows.

Delegated Search And Its Impact On Startup Supply Chains082-1269

Berke Guzelsu, Student, Boston University, United States


Pnina Feldman, Assistant Professor, Boston University, United States

Startups rely upon a single collaborative supplier doing delegated searches and incurring costs to expand market reach during development. Afterproduct finalization though, sourcing can come from multiple suppliers. In this paper, we use a game theoretic model to explore alignment mechanismsbetween a startup and its collaborative supplier throughout both stages.


96


Pedagogical Research

Chair(s): Joel Goldhar


Contributed Session

Using SocioTechnical Systems Analysis to Design More Effective Service Operations082-0490

Joel Goldhar, Professor, Illinois Institute Of Technology, United States


Matt Lauritsen, Student, Illinois Institute Of Technology, United States

In a "true" Service System, the customers are employees that do not know they are working for you! In this paper, we offer an overview of the STSModel combined with HRM Techniques in order to "Operationalize" this concept for designing and managing more effective and profitable ServicesOperations.

What Will You be When You Grow Up? Challenges Supporting the Development of Right Competencies082-1513

Marcelo Sá, Assistant Professor, Universidade Nove De Julho, Brazil

Janaina (Jane) Siegler, Assistant Professor, Northern Kentucky University Highland Heights, United States

Business students are expected to develop a series of competencies upon graduation. Companies are eager to absorb and apply this developedknowledge. This study explores students' perception of competencies proposed by nationals and international curricular guidelines and industry reportsin different countries and cultures. Alignments and misalignments are discussed.

Integration of Susttainability into Supply Chain & Operations Management Pedagogy082-1426

Robert Sroufe, Professor, Duquesne University, United States

Steve Melnyk, Professor, Michigan State University, United States

A recent surge of interest in measurement, energy conservation, carbon trading, UN SDGs, and sustainability has brought students to businessschools looking for innovative teaching and pedagogy. In this session, we will provide resources and share our experiences in developing anddelivering courses that integrate sustainability.

Why Are They Giving Up? Exploring The Drivers Behind Learners’ Drop-Out In SCM MOOCs.082-1451

Inma Borrella, Lecturer, Massachusetts Institute Of Technology, United States

Sergio Caballero, Lecturer, Massachusetts Institute Of Technology, United States

Eva Ponce-Cueto, Associate Professor, Massachusetts Institute Of Technology, United States

Chris Caplice, Professor, Center For Transportation And Logistics, United States

MOOCs are an efficient way of delivering SCM courses to thousands of learners. However, even among committed learners, the drop-out rate is high.In this paper, we explore how the level of difficulty of certain SCM topics, along with other factors, is driving drop-out. We propose a series ofinterventions to encourage continuity.

Service Operations

97


Panel: The Future of Empirical and Conceptual Research in Service Operations

Chair(s): Joy Field Rohit Verma

Invited Session:

Invited Session

The Future of Empirical and Conceptual Research in Service Operations - 2082-1865


Ryan Buell, Associate Professor, Harvard Business School, United States

Mike Dixon, Assistant Professor, Utah State Univ, United States

Liana Victorino, Associate Professor, University Of Victoria, Canada

Friday, 01:30 PM - 03:00 PM

We invite session participants to offer their commentary and perspectives and to engage in a continuing conversation on this important topic. Panelists:Michael Dixon, Ryan Buell, Liana Victorino, Aleda Roth, Jie Zhang, Enrico Secchi, Rohit Verma

The Future of Empirical and Conceptual Research in Service Operations - 1082-1864

Joy Field, Associate Professor, Boston College, United States


Jie Zhang, Assistant Professor, University Of Victoria, Canada

Enrico Secchi, Assistant Professor, University College Dublin, Ireland

Members of the Journal of Service Management Service Operations Expert Research Panel will discuss their two recent articles on the future ofempirical and conceptual research in service operations. Panelists: Michael Dixon, Ryan Buell, Liana Victorino, Aleda Roth, Jie Zhang, Enrico Secchi,Rohit Verma.


98


Integrated Microgrid Operations with Battery Storage and Distributed Renewable Energy Generation

Chair(s): Mesut Yavuz Meserret Karaca

Invited Session:

Invited Session

Big Data Driven Energy Management in Solar Powered Smart Homes082-0059

Shaya Sheikh, Assistant Professor, New York Institute Of Technology, United States

Purushottam Meena, Assistant Professor, New York Institute Of Technology, United States

Mohamed Komaki, Student, Case Western Reserve University, United States

Efficient usage of energy resources is one of the priorities of policy-makers in developed countries. This paper aims to explore the reliance on solarenergy as the main energy source for residential buildings and works to validate the effectiveness of the proposed model through a case study.

Simulation based optimisation of energy efficiency in data cenre operation082-1073

Habin Lee, Professor, Brunel University, United Kingdom

Mohammed Bahja, Dr, None, United Kingdom

Youngseok Choi, Dr, N/A, United Kingdom

Energy efficiency studies in data center are mostly focused in estimating energy consumption by individual components including servers, coolers, andpower devices like UPS and finding any factors that affect energy consumption of those components. This paper aims at identifying generalizable rulesfor energy efficient data center operations via simulation.

Structured Storage Policies for Energy Distribution Networks082-0644

Arnab Bhattacharya, Postdoctoral Research Associate, Pacific Northwest National Laboratory, United States

In this paper, we consider the problem of procuring, selling, and storing energy in a distribution network under uncertainty in renewable generation,demand and prices. A finite-horizon MDP model is formulated for a multi-bus network to minimize the expected total costs. This paper also presentsstructural results of the optimal policy along with numerical illustrations.

The Announcement Effect: Impact of Timely Information on Demand Response and Efficient Electricity System Operation082-0858

Marie-Louise Arlt, Student, Albert-Ludwigs-Universität Freiburg, Germany

Gunther Gust, Student, Albert-Ludwigs-Universität Freiburg, Germany

Dirk Neumann, Professor, Albert-Ludwigs-Universität Freiburg, Germany

Electricity system imbalances have become more frequent with renewable energies. This paper investigates a procurement mechanism with flexibilitypayments for flexible load scheduling and the relevance of the length of the notice period prior to physical dispatch. Using optimization methods, wederive flexibility functions and analyze the trade-off with supply uncertainty.

Retail Operations

99


Assortment Planning/Optimization

Chair(s): Dorothee Honhon Xiajun Pan

Invited Session:

Invited Session

Relating the Approximability of the Fixed Cost and Space Constrained Assortment Problems082-0100

Jacob Feldman, Assistant Professor, Olin Business School, United States

This paper relates two variants of this assortment problem: the space constrained assortment problem, in which the retailer has a limit on the totalspace of the offered assortment, and the fixed cost assortment problem, in which the retailer incurs a fixed cost for each offered product.

Joint Optimization of Capacitated Assortment and Pricing Problem Under the Tree Logit Model082-0214

Yanqiao Wang, Student, University Of California Berkeley, United States

Shen Max, Professor, University Of California Berkeley, United States

In this paper, we study the joint optimization of capacitated assortment and pricing problem under the tree logit model. Assortment and pricingdecisions are of significant importance to firms and have huge influences on profit. We develop efficient algorithms that run in polynomial time to findthe joint optimal solution.

A Conditional Gradient Approach for Nonparametric Estimation of Mixtures of Choice Models082-0456

Friday, 01:30 PM - 03:00 PM

Srikanth Jagabathula, Assistant Professor, New York University, United States

Lakshminarayanan Subramanian, Associate Professor, New York University, United States

Ashwin Venkataraman, Student, New York University, United States

This paper proposes a new method to nonparametrically estimate mixtures of logit models from aggregated sales transactions and product availabilitydata, via formulation as an infinite-dimensional constrained convex program and using the conditional gradient algorithm to solve it. We outperform theEM benchmark on speed, in-sample fit, predictive and decision accuracies.

Assortment Planning with n-Pack Purchasing Consumers082-1017



In this paper, we consider a retailer who makes product assortment decisions when facing consumers who buy multiple differentiated products in agiven product category. We study structural properties of the optimal assortment and explore how the consumers’ choice behavior impacts theretailer’s assortment decisions and profits.


100


Operational Issues in Sourcing

Chair(s): Zhixiang Chen


Contributed Session

Optimizing Fleet Acquisition in the Car Rental Industry082-0501

Shigeru Tsubakitani, Sr. Scientist, Pros Inc, United States

Historically, fleet acquisition problems were solved by decomposition with Revenue Function at the demand side and Acquisition Model at the supplyside due to the problem size. Our innovative approach combines the two sides into one large-scale acquisition model that is tractable and has featuresthat are attractive for applications.

Capacity competition under Vendor's Cost uncertainties082-0533

Tarun Jain, Assistant Professor, Indian Institute Of Management, Udaipur, India

Jishnu Hazra, Professor, Indian Institute Of Management Bangalore, India

This paper models a supply chain with two vendors and a client firm. In this model, the vendors facing production cost uncertainties simultaneouslymake capacity investment decisions while the client sources capacity from these two competing vendors. Our paper characterizes the Nash equilibriumstrategies of this competition.

Lean supplier collaboration and its antecedent factors of organizational capability,complexity and economics environment082-0074

Zhixiang Chen, Professor, Sun Yat-Sen University, China

In this study, we examine how the organizational capability and economic environmental factors impact the lean supplier collaboration and themoderating role of supply chain complexity. Managerial implications are given to improve the implementation of lean purchasing. In this study,sampling data from Chinese automobile industry is applied to test hypotheses.

Closed Loop Supply Chains

101


Retail Consumer Returns

Chair(s): Guangzhi Shang

Invited Session:

Invited Session

Wardrobing: Is It Really All That Bad?082-0807

Ahmed Timoumi, Assistant Professor, Indian School Of Business, India

Anne Coughlan, Professor, Northwestern University, United States

An item is said to have been “wardrobed” when it is bought by a consumer, used for a short time, and then returned to the store as if it were unused fora full or partial refund. This paper considers the benefits and costs of wardrobing.

Consumer Return Policies in Omnichannel Operations082-0064

Leela Nageswaran, Student, Carnegie Mellon University, United States

Soo-Haeng Cho, Associate Professor, Carnegie Mellon University, United States

Alan Scheller-Wolf, Professor, Carnegie Mellon University, United States

In this paper, we study the return policies of an omnichannel retailer serving customers who either inspect in-store or purchase online. Our resultsshow that generous refunds are driven by customer heterogeneity and the convenience of in-store returns. Additionally, we use this paper to explainwhy some firms choose full refunds while others charge a return fee.

Optimal pricing and production strategies for remanufacturing customer returns with money-back guarantee082-0554

Jing Chen, Professor, Dalhousie University, Canada

Uday Venkatadri, Professor, Dalhousie University, Canada

Claver Diallo, Associate Professor, Dalhousie University, Canada

In this paper, we develop a two-period model for a firm who determines the optimal prices based on the utility of purchasing new and remanufacturedproducts. Additionally, we identify conditions of the optimal production strategies if an MBG is offered in period 1 and customer returns can be used toremanufacture in period 2.

Friday, 01:30 PM - 03:00 PM


102

Friday, 01:30 PM - 03:00 PM, GBR A Track:

Innovations in Products and Business Models

Chair(s): Sergey Naumov


Contributed Session

The Role of Resource Integration and Performance: A Moderated Moderation Model of Configuration Complexity082-1371

Joshua Ignatius, Associate Professor, University Of Warwick, United Kingdom

Phil Davies, Student, University Of Warwick, United Kingdom

Irene Ng, Professor, University Of Warwick, United Kingdom

Roger Maull, Professor, University Of Surrey, United Kingdom

This study contributes to modularity theory by expanding its premise to dynamic use contexts where we investigate a capital goods organization whoseassets were engaged in the Iraq and Afghanistan campaigns. In it, we address how the effect of resource integration on performance are moderated bydesign complexity and use complexity.

Product Lifecycle in Digital Era082-0479

Jukka Hemilä, Senior Scientist, Vtt Technical Research Centre Of Finland, Finland

The manufacturers in the digital era have an unprecedented ability to affect product performance and optimize service. In the future, much longerproduct lifecycle can be achieved, which has positive impact on sustainability concerns. This study indicates which kind of challenges long lifecyclecreates for product innovations and technology management.

Analysing business models: Developing analytical tools for textile business models in Eastern Germany082-0226

Marc Gebauer, Student, Brandenburg University Of Technology, Germany

Herwig Winkler, Professor, Brandenburg University Of Technology, Germany

Analyzing and understanding company specific business models is a necessary foundation for successful business model innovation. Industrycharacteristics call for appropriate analytical tools. This paper focuses on developing and testing of analytical tools for company specific businessmodels of the textile industry in Eastern Germany.

Autonomous Mobility Trap082-1352

Sergey Naumov, Student, Massachusetts Institute Of Technology, United States

=F1256This paper studies the impact of autonomous vehicles (AVs) with the increasing level of automation and ride sharing on: traffic patterns andvolume, car ownership decision, fleet composition and turnover, energy consumption, and the environment. This paper uses a System Dynamicsmodel to inform the policies and strategies of future transportation.


103

Friday, 01:30 PM - 03:00 PM, GBR B Track:

Modeling, Pricing and Revenue Management

Chair(s): Ruxian Wang Guang Li

Invited Session:

Invited Session

Cause Marketing with Strategic and Prosocial Customers082-0147

Fei Gao, Assistant Professor, Indiana University Bloomington, United States

In a cause marketing campaign, a firm donates part of the sales revenue to a charity for a social cause when customers purchase the cause-linkedproduct. In this paper, we study the impact of cause marketing on the firm and charity when customers are strategic and prosocial.

What Online Appointment Booking Platforms May Learn from Traditional Telephone Scheduling: Value of Sequential Offering082-0654

Nan Liu, Assistant Professor, Boston College, United States

Peter Van De Ven, Scientific Staff Member, Centrum Wiskunde & Informatica, Netherlands

Bo Zhang, Research Scientist, Ibm, United States

Motivated by the increasing use of online appointment booking platforms, we study how to offer appointment slots to customers in order to maximizethe utilization of provider time. In this paper, we develop two models, non- sequential offering and sequential offering, to capture different types ofinteractions between customers and the scheduling system.

Value of Delayed Incentive: An Empirical Investigation of Gift Card Promotions082-0679

Bharadwaj Kadiyala, Assistant Professor, Hong Kong University Of Science & Tech, Hong Kong


A. Serdar Simsek, Assistant Professor, University Of Texas Dallas, United States

Gift cards have become a popular vehicle for promotional campaigns run by many departmental, consumer electronic, and online retail stores. Using aproprietary data set from a large department store, we investigate how customers respond to these promotions as well as its effectiveness as apromotional vehicle for retailers.

Pricing under the N-pack Purchasing Model082-1738


Guang Li, Assistant Professor, Smith School Of Business, Canada

Friday, 01:30 PM - 03:00 PM

We consider the pricing problem of a retailer under the n-pack purchasing model. Under such a model, each customer would either purchase ndifferentiated products from a collection of m products, or leave with no purchase. We study the structural properties of the optimal pricing underdifferent customer choice rules,


105

Friday, 01:30 PM - 03:00 PM, GBR D Track:

Practice Leaders Forum 2

Chair(s): Manmohan Sodhi Claire Senot

Invited Session:

Invited Session

Practice Leaders 2: Corporate R&D, Consulting & Electronics082-1881

Srinivas Bollapragada, Member, --, United States

Constantine Moros, Senior Manager & CSE Advisory Markets Coordinator, Ey (Ernst & Young) - Advisory Services, Greece

Alex Brown, VP, Supply Chain, --, United States

This session presents various operational challenges, solutions and innovations observed by practice leaders in corporate R&D, managementconsulting, and electronics industries respectively. Their views open up research opportunities for OM researchers.


106

Friday, 01:30 PM - 03:00 PM, GBR E Track:

Selected Topics in Empirical Operations Management

Chair(s): Yan Dong


Contributed Session

The Original Sins of In-Game Purchases and How to Overcome Them082-0583

Mei Li, Assistant Professor, Michigan State University, United States


Conner Lee, Student, Michigan State University, United States

In-game purchases represent a key source of revenue for game developers. However, in-game purchases suffer from many perceptual biases,referred to as the “original sins.” In this paper, we discover and validate the existence of these biases while also designing an experiment to testvarious ways to overcome them

Why Do Automakers Initiate Recalls? A Structural Econometric Game082-1232

Ahmet Colak, Assistant Professor, Clemson University, United States

Robert Bray, Associate Professor, Northwestern University, United States

This paper studies whether automakers are averse to consumer complaints or to the government recalls they attract. We study this question with 8,439manufacturer recalls, 5,685 government recalls, and 976,062 SaferCar complaints. Mining the text of these reports, we study the recall decisions.

Organic Products Pricing and Elasticity082-1421




In this papre, we study the organic products pricing and elasticity. We also compare organic products with conventional products.

The Impact of Supply Chains on Firm-Level Innovativeness082-1461


Yi Xu, Associate Professor, University Of Maryland, United States


Yuqi Peng, Student, University Of South Carolina, United States

Focal firms and their suppliers are likely to affect each other’s research and development (R&D) efficiency. We study a supply-chain-basedinnovativeness and find that suppliers' overall R&D efficiency has a spillover effect on the focal firm's R&D performance.


110

Friday, 01:30 PM - 03:00 PM, GBR I Track:

Empirical Research on Global Operations

Chair(s): John Gray

Invited Session:

Invited Session

Aligning Offshore Outsourcing Decisions with Task Characteristics and Management Team Experience082-0057

Sean Handley, Associate Professor, University Of South Carolina, United States

John Gray, Associate Professor, Ohio State University, United States

Brett Massimino, Assistant Professor, Cornell University, United States

Notwithstanding the observation that offshoring decisions have proven to be quite vexing in practice, there is a paucity of empirical research on factorsinfluencing the offshoring decision. This study addresses this void by examining how theoretically-grounded task characteristics and managementteam experience factors influence the offshoring decision and corresponding performance.

Friday, 01:30 PM - 03:00 PM

Operational Empirical Research Involving Data from Three or More Countries082-0931

Richard Metters, Professor, Texas A&M University College Station, United States

A list has been generated of all work in POM, JOM, MSOM and Mgt Sci (operations department) of empirical work involving data from three or morecountries.

Learning from Observation in Design Science082-1064


Tyson Browning, Professor, Texas Christian University, United States

Learning from observation maps to a continuum with full generalizability at one end, and a single observation - interesting or idiosyncratic - on theother. Empirical research traditionally targets generalizability, risking neglect of research-question development. Design Science targets transformationof observation into research question, facilitating learning at the other end of the continuum.

The Effect of the Offshoring of Digital Asset Development on Confidentiality Performance082-1177



Sean Handley, Associate Professor, University Of South Carolina, United States

In this paper, we investigate the relationship between a firm's offshoring activities and confidentiality losses for its digital products. Our study considersboth publishers and developers engaged in the development of commercial video games. We also consider the moderating role of culturalcharacteristics on the offshoring-confidentiality relationship.

Public Sector Operations Management

113

Friday, 01:30 PM - 03:00 PM, GBR L Track:

POM in Higher Education

Chair(s): Jan Riezebos


Contributed Session

Public-Private Partnerships Today: Where Academics Meet Industry!082-0957

Seth Powless, Assistant Professor, Earlham College, United States

Sarah Sengupta, Assistant Professor, St.Cloud State University, United States

Son Tran, Student, Earlham College, United States

Tianxiang Tan, Student, Earlham College, United States

Public-private partnerships (P3s) in the U.S. stagnated after 2012 for a myriad of reasons. With the new administration touting renewed emphasis onP3s, notably in operations, a polarized industry culture remains skeptical. In our work, we introduce a shared governance model for how academiciansmight be the ideal change agent between P3 stakeholders.

Enterprise risk management model for Brazilian public universities082-1304

Anderson Amorin, Student, Universidade Federal Do Rio Grande Do Sul, Brazil

Joana De Souza, Professor, Federal University Of Rio Grande Do Sul, Brazil

Francisco Kliemann Neto, Professor, Federal University Of Rio Grande Do Sul, Brazil

This paper proposed a new approach to enterprise risk management in brazillian public univesities based in the business process management. Theframework breaks the traditional functions in order to extinguish the risk management by silos. We also proposed the integration of risk management inthe strategic, tatical and operational levels.

Finding the balance with information technology the cost-to-responsiveness continuum in higher education organizations082-1516

Scott Warren, Professor, University Of North Texas, United States

Heather Robinson, Information Technology Specialist/Adjunct Faculty, University Of North Texas, United States

To increase public university operational effectiveness, many provide singular information and instructional technology solutions. This hasconsequences impacting personnel turnover rates, as faculty seek other institutions that facilitate their work, rather than provide only standardization.This presentation explains the cost-to-responsiveness continuum and balancing operational efficiency with faculty and staff requirements.

Logistics of Education: Opportunities for Applying Operations Theory and Methods to Higher Education082-0729

Jan Riezebos, Professor, --, Netherlands

Higher education faces challenges to become more agile and responsive to the needs of students, companies, and society. This study exploresopportunities to apply theory and methods from the field of Logistics and Operations to the area of higher education, both delivery and support of coreeducational services to students.

Friday, 04:30 PM - 06:00 PM

POM in Practice

115


Operational and Marketing Issues

Chair(s): Yulan Wang Fang Liu

Invited Session:

Invited Session

Group-buying with flexible duration082-0104

Ming Hu, Associate Professor, University Of Toronto, Canada

Jingchen Liu, Student, Peking University, China

Xin Zhai, Associate Professor, Peking University, China

Unlike the conventional group-buying, we theoretically investigate the group-buying with flexible duration, that is, the deadline is not predetermined bythe firm. The trade-off lies in two converse effects, (i.e., price discrimination effect and efficiency loss effect). This research provides insights both onprior literature and this new business model.

New Product Launch with Uncertain Failure in a Competitive Environment082-0135

Dennis Yu, Associate Professor, Clarkson University, United States

Daewon Sun, Associate Professor, University Of Notre Dame, United States

Mitchell Olsen, Assistant Professor, University Of Notre Dame, United States

While competing on new product launch, two firms determine price and the less dominant firm decides whether to launch the new product before oralongside the more dominant firm's new product. This paper analyzes the way that the less dominant firm in our research reaps performance gainsfrom an earlier launch at the expense of heightened product failure risk.

Inter-Competitor Licensing and Product Innovation082-0268

Baojun Jiang, Associate Professor, Washington University St Louis, United States

Hongyan Shi, Assistant Professor, Nanyang Technological University, Singapore

This paper studies how licensing of non-core technology between an incumbent and an entrant affects market competition and the entrant's optimalproduct quality for its core technology.

Analysis of Multi-target Salesforce Incentive Schemes082-1047

Liping Liang, Associate Professor, Lingnan Univ, Hong Kong

Multi-target incentive contracts are widely observed in practice to stimulate salesforce effort. In this paper, we investigate the incentive contractingproblem between a principal and an agent in the presence of both moral hazard and adverse selection, and compare the performance of a dual-targetcontract and a menu of single-target contracts.

Optimal Pricing and Equilibrium Queueing Strategy with Rating Information082-0162

Yulan Wang, Associate Professor, Hong Kong Polytechnic Univ, Hong Kong

In this paper, we consider a monopoly service provider serving two types of customers via a stylised M/M/1 queue with unobservable queue length.where customers post their ratings after obtaining the services. We show that static pricing is optimal for a welfare-maximizing provider while cyclicpricing may be optimal for a profit-maximizing provider.


116


Impact of Supply Chain/Ops Strategies on Financial Performance

Chair(s): Brian Jacobs

Invited Session:

Invited Session

Is Extending Payables a Good Idea?082-0182

Jeremy Kovach, Assistant Professor, Texas Christian University, United States

Morgan Swink, Professor, Texas Christian University, United States

Mauricio Rodriguez, Professor, Texas Christian University, United States

Extending payables is a mechanism to maximize free cash flow. However, to ensure firm prosperity, each member of the supply chain must continueprofitable operations. This paper's research investigates how extended payables are associated with short term and sustained competitive advantage.

The Spillover Effects of Negative Media on Supply Chain Partners082-1228



Arvind Mahajan, Professor, Texas A&M University College Station, United States

In this study, we examine the relationship between negative media related to "non-economic" activities of a firm and its financial performance. Inaddition, we also investigate if this negative media coverage affects the financial performance of firm's supply chain partners.

An exploratory study of recall timing decisions082-0284

Xiaowen Huang, Professor, Miami University, United States

John Ni, Assistant Professor, Miami University, United States

This study looks into recall process in general, recall timing decision in particular, in the U.S. automotive industries. We explore the factors influencingfirms' recall timing decisions and their subsequent financial impacts and aim to shed light on the firms' behavior in recall decisions in our results.

Friday, 04:30 PM - 06:00 PM

Shareholder Value Impacts from the 2015 VW diesel emission scandal082-0540

Brian Jacobs, Associate Professor, Michigan State University, United States

Vinod Singhal, Professor, Georgia Institute Of Technology, United States

Responsible sourcing is of increasing research interest, but what happens if your customer is not socially responsible? In this paper, we examine thepropagation of changes to shareholder value that emanated from the 2015 VW diesel emissions scandal, spread upstream in the supply chain, andhorizontally to competitors and the diesel industry.


117


New Models and Methods in Supply Chain Disruption Management II

Chair(s): Dmitry Ivanov

Invited Session:

Invited Session

Game Theoretic Models for Warranty and Post-warranty Maintenance in a Risk Averse Supply Chain082-1193

Azmat Ullah, Student, Shanghai Jiao Tong University, China

Wei Jiang, Professor, Shanghai Jiao Tong University, China

Anna Gucwa, , ,

After-sale service contract is designed between manufacturer and agent who provide warranty and maintenance services respectively and may sufferfrom financial risks due to the demand uncertainty from the consumer. The optimal decisions for the manufacturer and agent are analytically derived bymaximizing their expected utilities using game theory.

The Impact of Supply Chain Resiliency Enhancers on Mitigating Supply Chain Disruptions: A Literature Review082-1265

Mansoor Shekarian, Student, North Carolina A&T State University, United States


In this study, we examine the impact of supply chain resiliency enhancers on mitigating supply chain disruptions. We identify research gaps and futureresearch directions in supply chain resilience.

Quantifying the risk of defect propagation in a supply chain082-0898

James Minas, Assistant Professor, Suny New Paltz, United States

Natalie Simpson, Associate Professor, Suny At Buffalo, United States

Ta-Wei (Daniel) Kao, Assistant Professor, University Of Michigan Dearborn, United States

One distinct element of supply chain risk is the potential for defective products to reach the consumer. Based on concepts adapted from epidemiology,we propose a new metric to quantify this risk. We analyze authentic supply chain networks from various industries and demonstrate the efficacy of ourproposed measure.

Mitigating supply chain risks through integration strategies082-0844

Robert Wiedmer, Assistant Professor, Arizona State University Tempe, United States

Mikaella Polyviou, Assistant Professor, W. P. Carey School Of Business, United States

In this paper, we examine whether vertical and horizontal integration strategies mitigate supply chain risks and, in turn, enhance firm performance. Weinvestigate these questions in the context of maritime transportation providers considering the significant demand- and supply-side risks challengingthis industry.

Inventory Management

118


Inventory Theory and Its Applications

Chair(s): Yehua Wei

Invited Session:

Invited Session

On the performance of Tailored Base-Surge policies: evidence from Walmart.com082-0600

Linwei Xin, Assistant Professor, University Of Chicago, United States

Long He, Assistant Professor, National University Of Singapore, Singapore

In this paper, we study a dual-sourcing inventory model motivated by Walmart.com, in which one supplier is faster and less reliable, while the other isslower and more reliable. We propose a so-called Tailored Base-Surge (TBS) policy and compare it with two single-sourcing policies as well as Dual-Index policy using real data from Walmart.com.

Inventory Management with Opaque Products082-1176

Yeqing Zhou, Student, Columbia University, United States

Adam Elmachtoub, Assistant Professor, Columbia University, United States

We study the use of opaque products in a multi-item inventory system. An opaque product is defined as a product where some specific attributes arenot revealed to customers until after payment. We derive a simple heuristic which is near-optimal while also quantifying the cost savings by usingopaque products.

Inventory design on networks082-1330

David Simchi-Levi, Professor, Massachusetts Institute Of Technology, United States

Nikolaos Trichakis, Assistant Professor, Massachusetts Institute Of Technology, United States

Peter Yun Zhang, Student, Massachusetts Institute Of Technology, United States

Friday, 04:30 PM - 06:00 PM

In this paper, we study the dynamic optimization problem of positioning inventory on a network prior to uncertain events, and fulfilling demand afterdemand realization. We provide a framework to incorporate both natural and (boundedly rational) adversarial events, and present a family of solutionmethods that trade off between optimality and tractability.

Primal-Dual Approach for ATO Systems082-1389

Levi Devalve, Student, Duke University Durham, United States

Sasa Pekec, Associate Professor, Duke University Durham, United States

Yehua Wei, Assistant Professor, Boston College, United States

In this work, we develop a primal-dual framework for designing and analyzing inventory policies for assemble-to-order (ATO) systems. We demonstratethat our framework provides good approximation guarantees for natural LP-rounding and decomposition methods in the classic single-period problem.Then we use these results to design good policies for the multi-period problem.


119


Emerging Issues in Information Systems

Chair(s): Dengpan Liu

Invited Session:

Invited Session

How much to share. A study to understand the interplay between firms and their affiliates.082-1428

Siddharth Bhattacharya, Student, Temple University, United States


Sunil Wattal, Associate Professor, Taegu University, United States

Firms increasingly utilize third party affiliates to advertise on their behalf. The focus of our research is to find what optimal pricing and advertisingstrategies between firms and affiliates maximize profits and how does product quality, customer heterogeneity, affiliate type, and type of ad contract(with Google) affect those strategies.

Optimal Release and Pricing Strategy for First-Party Products of Platform Owners with Cross-Market Network Effects082-1530

Haiyang Feng, Assistant Professor, College Of Management And Economics, China

Nan Feng, Professor, College Of Management And Economics, China

Minqiang Li, Professor, College Of Management And Economics, China

The strategic use of first-party products becomes prevalent for two-sided platforms. A two-stage model is adopted to investigate the optimal releaseand pricing strategy for platforms' first-party products. We find that the optimal decision depends on the intensity of network effects and the amount ofprofit derived from third-party sellers.

Omnichannel Discounting for Bankruptcy082-0891


Janice Carrillo, Associate Professor, Isom, Warrington College Of Business , United States

This paper explores alternate discounting strategies for a retailer under bankruptcy with access to both online and offline channels. Specifically, weanalyze how the optimal discounting strategies differ in the presence of interdependent demands. We also examine how channel and consumerspecific attributes affect the optimal discounting behavior under liquidation.


120


OM/Marketing interface

Chair(s): Paolo Roma

Invited Session:

Invited Session

Social Media, Fake News, and Divisiveness in the Post-Truth Era082-0278

Jiaru Bai, Assistant Professor, Binghamton University, Suny, United States

Bruce Carlin, , ,

David Hirshleifer, , ,

In this paper, we study how social media affects information quality and divisiveness in the population, developing an analytical model to capture asituation where senders have an option to send messages to receivers with sending cost and receivers with limited attention choose whether to attendto messages with receiving cost.

The Informational Role of Buy-Back Contracts082-0370



Upender Subramanian, Associate Professor, University Of Texas Dallas, United States

In this paper, we study the information role of buy-back contracts when the sender has private information and uses buy-back contracts to signal itstype. We study two types of signals - in one case, the sender has risk of accepting returns and in the other, there is private information about demandpotential.

Platform Competition in Sharing Economy082-0402

Chenglong Zhang, Student, University Of Texas Dallas, United States

Jianqing Chen, Associate Professor, University Of Texas Dallas, United States

Friday, 04:30 PM - 06:00 PM


In this paper, we show that in the emerging ride-sharing economy, an increase in riders’ or drivers’ perceived differentiation of competing platforms(e.g., Uber and Lyft) can benefit its own side but it always hurts the other side. Furthermore, a fixed commission rate scheme can be superior to adynamic commission rate scheme.

Optimal Dynamic Allocation of Sales and Rental Inventory at a Retailer082-0417

Mehmet Altug, Assistant Professor, George Washington University, United States

Oben Ceryan, Assistant Professor, Drexel University, United States

In this paper, we consider a retailer that simultaneously sells and rents its product throughout a horizon, facing uncertain demand that splits betweenrenters and buyers based on a utility model. We characterize the optimal dynamic rental allocation policy and propose an efficient heuristic beforeextending our study to a duopoly setting.

Manufacturer’s Perspective on Price-Matching Guarantees082-1800

Arcan Nalca, Associate Professor, Queens University, Canada


We identify the economic impact of retailer’s price-matching guarantees (PMGs) for the manufacturers. Looking at a supply chain with a singlemanufacturer and two retailers, we show that retailers will not be able to collude via PMGs unless the manufacturer is forced to provide them equalwholesale prices.


122


Panel: Field Research in Humanitarian Operations

Chair(s): Jarrod Goentzel

Invited Session:

Invited Session

Field research in humanitarian operations082-1856

Jarrod Goentzel, Lecturer, Massachusetts Institute Of Technology, United States

Marianne Jahre, Professor, Bi Norwegian Business School, Norway


Manmohan Sodhi, Professor, City University - London, United Kingdom


The evidence base to shape humanitarian efforts should consider the context in which operations occur. This panel explores the role of fieldwork anddirect engagement with humanitarian organizations as a foundation for research. Panelists will discuss research grounded in contexts such as crisissituations, disaster simulations, internal improvements within organizations.


124


Workshop: Designing and Teaching Lean: A Modular Approach

Chair(s): Gopesh Anand

Invited Session:

Invited Session

Designing and teaching lean: A modular approach082-1848

Bradley Miller, Assistant Professor, University Of Houston, United States

Roger Price, CEO, Eon, United States

A LEAN course can be designed and taught as a standalone semester-long-elective or as part of a core-course over one or two sessions. Thisworkshop offers alternate configurations, and a hands-on pedagogical case-study that can be readily incorporated in any course.


125


OM Models with Behavior Twists

Chair(s): Haoying Sun

Invited Session:

Invited Session

Dynamic Pricing under Satiation and Habit Formation082-0048

Wen Chen, Assistant Professor, Providence College, United States

Ying He, Assistant Professor, University Of Southern Denmark, Denmark

In this paper, we study the dynamic pricing problem that occurs when the consumer forms habit and/or satiation from their past consumptions. Ourdemand function is derived from consumer's utility maximization. Under habit formation and satiation, and we show that the problem has a richstructure that contains optimal pricing policies not discussed in the literature.

Probabilistic Selling for Vertically Differentiated Products with Salient Thinkers082-0434

Quan Zheng, Student, University Of Florida, United States



Friday, 04:30 PM - 06:00 PM

This paper studies probabilistic selling for vertically differentiated products with salient thinkers. Consumers overweight the salient attribute of aproduct. In our paper, we characterize the optimal probabilistic selling strategy and show that the seller can utilize the probabilistic product to transformthe consumers’ choice context favorably and direct their attention to quality.

Price Distributions, Store Sequencing, and Opportunistic Shopping Behavior082-0611


John Semple, Professor, Southern Methodist University, United States

This paper investigates the optimal sequence of store visits for items whose prices are unknown. We find that the shape of the price distribution playsan influential but sometimes non-intuitive role in lowering expected costs for the buyer.

Capacity Signaling In Competitive Markets Under Managerial Myopia082-0623

Xiaoyan Liu, Student, Cornell University, United States


In this paper, we study how a firm's desire to maximize its capital market valuation and limit competition can interact to induce distortion in its capacitydecision when it has private demand information. This paper also shows that pooling equilibrium can occur with either high or low short-termism leveland both firm types can under-invest.


126


Emerging Topics in Service Operations

Chair(s): Yuqian Xu

Invited Session:

Invited Session

Dynamic Pricing of the Ride Sharing Market in a Spatial Search Model082-0089

Wenlan Luo, Assistant Professor, Tsinghua University, China

Jingting Fan, Assistant Professor, Penn State University State College, United States

Liu Ming, Assistant Professor, Chinese Univ Of Hong Kong (Shenzhen), China

Weiming Zhu, Assistant Professor, I E S E, Spain

Ride-sharing platforms employ flexible pricing during peak hours to match supply with demand. In this study, we build a spatial search model to studythe geographic dynamics among drivers. Utilizing data from a leading ride-sharing platform, we assess the impact of different pricing schemes ondrivers’ capacity distribution, platform profit, and consumer surplus.

Strategic Investment in Shared Suppliers with Quality Deterioration082-0363

Youngsoo Kim, Student, University Of Illinois Urbana-Champaign, United States

Dharma Kwon, Assistant Professor, University Of Illinois Urbana-Champaign, United States

Anupam Agrawal, Associate Professor, Texas A&M University College Station, United States

In this paper, we study the game of two buyer firms' repeated investment in their shared suppliers when facing continued deterioration in suppliers'quality. We find that repetition of investment opportunities induces inefficient delays in investment. This inefficiency estimated by using real dataindicates substantial cost saving potential from firms' coordination or collaboration.

Social Pricing in Sharing Economy: Evidence from Airbnb082-0825



Yesim Orhun, Assistant Professor, University Of Michigan Ann Arbor, United States

An important difference between lodging sharing economy platforms (e.g., Airbnb) and traditional hotels is that in sharing economy, the guest mayhave social interactions with the host. In this paper, we identify a causal relationship between social interaction and transaction price in Airbnb.

Real-time Spatial Dynamic Pricing for Balancing Supply and Demand in a Network082-1008

George Chen, Assistant Professor, University Of Texas Dallas, United States

Yanzhe Lei, Student, University Of Michigan, United States


Motivated by mobile ride-hailing apps in the taxi industry, we study a real-time spatial dynamic pricing problem where a firm uses reusable resources(e.g., taxis) in a network to serve price-sensitive stochastic and nonstationary demand during a finite selling season. In our paper, we developasymptotically optimal heuristics and discuss some extensions.

Perishable Inventory Sharing in a Two-location System082-1137

Can Zhang, Student, Georgia Institute Of Technology, United States

Turgay Ayer, Assistant Professor, Georgia Institute Of Technology, United States

Chelsea White, Professor, Georgia Institute Of Technology, United States

Motivated by a platelet inventory management problem in a local hospital network, we study an inventory sharing problem for perishable products in atwo-location system. We derive structural properties of the optimal policy and present managerial insights that are significantly different from those inexisting studies for traditional non-perishable products.

Friday, 04:30 PM - 06:00 PM


127


Policies for Practical Scheduling Problems

Chair(s): Yiwei Huang


Contributed Session

Dynamic Dispatching and Repositioning Policies in Service Logistics Networks082-0927

Collin Drent, Student, Eindhoven University Of Technology, Netherlands

Geert-Jan Van Houtum, Professor, Eindhoven University Of Technology, Netherlands

The objective of this work is to address the problem of dispatching and pro-actively repositioning service engineers so that short solution times can berealized cost efficiently. By formulating this problem as a Markov decision process, we investigate the structure of the optimal policy. We use theseinsights to propose scalable heuristics that outperform current practices.

A Mixed Integer Linear Programming formulation for Scheduling Permutation Flowshop Lot Streaming Problems082-1261

Ramakrishna Govindu, Senior Lecturer, University Of South Florida, United States

Anurag Agarwal, Professor, University Of South Florida, United States

m x n flowshop problems become np-hard fairly quickly. Therefore, Lot streaming problems (being more complex), are solved using heuristics ingeneral. Given the ever-increasing computing power these days, is there any value in solving them as MILP problems? We provide an MILPformulation for scheduling, conduct experiments, and discuss our results.

A Framework for Analyzing the U.S. Coin Supply Chain082-0926

Yiwei Huang, Assistant Professor, Pennsylvania State University - Shenango, United States

Subodha Kumar, Assistant Professor, Mays Business School, Texas A&M University, United States

Bala Shetty, Professor, Mays Business School, United States


Yunxia Zhu, Assistant Professor, Rider University, United States

In this paper, we present a framework and an optimal operating policy for the Federal Reserve System and depository institutions to increase efficiencyand effectiveness of coin ordering, producing, holding, packaging, and distribution by treating the U.S. Coin Supply Chain as a closed-loop supplychain from both the supply and the demand sides.


128


Data-Driven Health Care Operations

Chair(s): Hummy Song

Invited Session:

Invited Session

Understanding the Impact of Remote Patient Monitoring in the Hospital ICU082-0099

Lesley Meng, Student, The Wharton School, United States

Krzysztof Laudanski, Assistant Professor, Perelman School Of Medicine, United States

Christian Terwiesch, Professor, The Wharton School, United States

Innovation in healthcare technology has led to new healthcare delivery methods such as the addition of remote patient monitoring in the hospitalintensive care unit. In this paper, we utilize data on patient vitals to study the effect of remote monitoring on provider responsiveness to adverse patienthealth states in the ICU.

Predicting Patients’ Discharges at Massachusetts General Hospital082-0142

Jonathan Zanger, Student, Massachusetts General Hospital, United States

Kyan Safavi, Connected Health Innovation Fellow, Massachusetts General Hospital, United States

Retsef Levi, Professor, Massachusetts Institute Of Technology, United States

Peter Dunn, Executive Medical Director, Massachusetts General Hospital, United States

Ana Cecilia Zenteno Langle, Operations Research Manager, Massachusetts General Hospital, United States

In large hospitals, bed managers rarely have full information regarding expected discharges when making bed assignments. In this paper, we present apredictive model that ranks patients according to their likelihood of being discharged within 24 hours. The model performs well (ROC=0.85) and iscurrently piloted at a large hospital.

The Effect of Adherence on the Anti-Hypertensive Therapy Plans in Patients with Type 2 Diabetes082-1471

Saeideh Mirghorbani, Student, University Of Alabama Tuscaloosa, United States

Sharif Melouk, Associate Professor, University Of Alabama Tuscaloosa, United States

John Mittenthal, Associate Professor, University Of Alabama Tuscaloosa, United States

Adherence is the extent to which a patient follows medical instructions. We develop optimal anti-hypertensive therapy plans while consideringadherence, medication side-effects, and cardiovascular complications. Patients transition through health states in a finite horizon, discounted Markovdecision process. The objective is to maximize the expected quality-adjusted life years.

Purchasing for chronic care improvement: encouraging collaboration or driving competition?082-1065

Bart Noort, Student, University Of Groningen, Netherlands

Taco Van Der Vaart, Associate Professor, University Of Groningen, Netherlands

Kees Ahaus, Professor, University Of Groningen, Netherlands

Friday, 04:30 PM - 06:00 PM

Healthcare purchasing organizations like insurers and governmental bodies have the position and interest to improve task division and collaborationbetween providers. Yet, dependence and information asymmetry complicate managing purchaser-provider and provider-provider relationships. Ourmulti-country case study explains mixed outcomes of purchasers’ chronic care supply-chain management.


129


Global Issues in Healthcare Management

Chair(s): Steve Brown


Contributed Session

ED Crowding – The Power of an Empty Start082-1274

Martin Land, Associate Professor, University Of Groningen, Netherlands

Yuan Huang, Lecturer, Cardiff Business School, United Kingdom

Taco Van Der Vaart, Professor, University Of Groningen, Netherlands

A quantitative comparative case study in Dutch and English Emergency Departments shows an obvious difference. Though the peak arrival rates in theafternoon have similar levels, the UK hospital suffers strongly from crowding. This work unveils the crucial influence of being able to start nearly emptyin the morning.

Response Center for elderly people in home care services.082-0181

Berit Irene Helgheim, Associate Professor, Molde University College, Norway

Bjarte Loefaldli, Assistant Professor, Centre For Health Innovation And Cooperation, Norway

The number of elderly people enrolled in public home care services in Norway has increased because of earlier discharges from hospitals, generaldemographic changes, and the implementation of different welfare technologies. This has caused an increase in alarms and phone calls. This paperpresents Response Center in order to meet the new challenges.

Does the advanced practice RN matter in US hospital quality?082-1563

Young Sik Cho, Assistant Professor, Jackson State University, United States

C. Christopher Lee, Associate Professor, Central Connecticut State University, United States

During the last decade, the demand for both a nurse practitioner and a physician assistant has rapidly increased due to their benefits for healthcarestakeholders. Based on surveys from 985 US hospitals, this study examines the relationship between the advanced practice RN, the scope of practiceauthority, and hospital quality.

OPerations Startegy and Lean in Healthcare - evidence from the U.K.082-1693

Steve Brown, Professor, Southampton University, United Kingdom

Olga Matthias, Senior Lecturer, Sheffield Hallam University, United Kingdom

Healthcare providers in the UK, use the terms Lean and Operations Strategy as manufacturing firms have in the past. Our longitudinal case studiesexamine the extent to which senior level health personnel really understand these terms – and the subsequent impact such understanding has on arange of operations management


130


Manufacturing Strategy

Chair(s): Xiaoyan Qian


Contributed Session

Knowledge about customer requirements in product-service systems: a strategic element for competitiveness082-1299

Cristiane Anacleto, Assistant Professor, --, Brazil

Edson Paladini, Associate Professor, Universidade Federal De Santa Catarina, Brazil

Caroline Vaz, Student, Federal University Of Santa Catarina, Brazil

Knowledge about customer requirements allow PSS providers to incorporate said knowledge into the development of PSS processes. This paperextends research in knowledge management, customer relationship management and PSS management. The purpose is to identify and analyze thelandscape of scientific publications on customers’ requirements of the PSS.

Drivers for the decision-making regarding the adoption of product-service system082-1311



Caroline Vaz, Student, Federal University Of Santa Catarina, Brazil

The need for integrated solutions with added value for the consumer, to differentiate and enhance the competitiveness of suppliers, has boosted thesupply of product-service systems. This article aims to identify published studies on the product-service systems, to consolidate the relevantinformation for decision-making regarding the adoption of product-service system.

Agricultural cooperative’s capital structure optimization: A case study on Fonterra082-1835

Xiaoyan Qian, Assistant Professor, Dongbei University Of Finance & Ecnomics, China

Tava Olsen, Professor, University Of Auckland, New Zealand

Friday, 04:30 PM - 06:00 PM

This work implements a case study on cooperative capital structure optimization for the New Zealand Dairy Industry under Fonterra, which restructuredits capital structure with two significant changes. It proposes an MDP model, carries out numerical experiments, derives results via ADP algorithms,and investigates the efficiency of several policies.


131


Behavioral Issues in Revenue Management

Chair(s): Savita Verma


Contributed Session

the joint effects of formal institutions and interdependence on utilizing personal connection in interfirm relationship082-0015

Shaohan Cai, Associate Professor, Carleton University, Canada

Based on RDT and institutional theory, we maintain that formal institution and interdependence each carry several implications affecting managers’decision on utilizing personal connection. Based on contingency theory, we develop a theoretical framework depicting the joint effects of theseimplications on three different elements.

He who sets the price, determines the quality: trust in supply chain relationships082-1719

Jason Shachat, Professor, Durham University Business School, United Kingdom

Wei Wei Zheng, Student, George Mason University, United States

Daniel Houser, Professor, George Mason University, United States

We experimentally test the presence and relative strength of the gift exchange hypothesis in a procurement setting under alternative auctionmechanisms. .

Operational Restaurant Policies and Customer Behavior082-0404

Jelle De Vries, Assistant Professor, Vrije Universiteit Amsterdam, Netherlands


René De Koster, Professor, Erasmus University Rotterdam, Netherlands

In this paper, we use data obtained from a large number of restaurant customers to investigate if the medium of reservation, promotions, and serviceexperience impact subsequent customer behavior. Subsequently, we study if operational restaurant policies can be adapted based on the expectedbehavior of customers in order to maximize restaurant revenue.

Pricing Substitutable Products when Consumers Regret082-0528

Yunjuan Kuang, Student, The Hong Kong Polytechnic University, Hong Kong

Chi-To Ng, Professor, The Hong Kong Polytechnic University, Hong Kong

Since many firms provide consumers with substitutable products that are launched sequentially over periods, and strategic consumers need to maketheir purchase-or-wait decisions at the beginning of selling season, this paper studies the effects of valuation uncertainty and anticipated regrets onconsumer behavior and firm’s pricing decisions.

Behavioural Drivers of Employee Engagement Towards Environmental Sustainability: a Case of Uk Public Sector Organisation082-0507

Savita Verma, Student, Leeds University, United Kingdom

Chee Wong, Professor, Leeds University Business School, Great Britain

Kerrie Unsworth, Professor, Leeds University Business School, Great Britain

Present case study is based on interviews of one sustainability and six procurement managers. Individual- and organizational-level analyses reveallack of engagement and ownership due to unclear sustainability responsibility and strategy and supervisor support - even though managers consideredenvironmental sustainability the right thing to do.


132



Chair(s): Olga Pak

Invited Session:

Invited Session

Designing Sustainable Products under Co-Production Technology082-0139

Yen-Ting Lin, Assistant Professor, University Of San Diego, United States


Haoying Sun, Assistant Professor, University Of Kentucky, United States

This paper studies a monopolist firm's product line decision in the presence of co-production technology and green consumers who value resourceconservation. In it, we show the conditions under which the firm should offer green products. In addition, we examine the resource conservationimplications of the firm's decision.

Supplier monitoring, questionable buyer purchasing practices, and sustainability performance082-0977

Asad Shafiq, Assistant Professor, California State University Fullerton, United States

P Johnson, Professor, The University Of Western Ontario, Canada

Robert Klassen, Professor, University Of Western Ontario, Canada

Friday, 04:30 PM - 06:00 PM

Recent research has focused on how firms are using environmental and social monitoring of their suppliers. Yet, a focal firm’s own questionablepurchasing practices, combined with supplier opportunism, are expected to affect the relationship between monitoring and performance. Empiricalresults are presented examining both mediating factors.

Impact of Taxes on the Adoption of Green Technologies082-1178

Paolo Letizia, Assistant Professor, University Of Tennessee Knoxville, United States

David Drake, Assistant Professor, Harvard University, United States


A tax on emissions represents a cost to manufacturers adopting a dirty technology. However, our work shows that under specific conditions, anincrease of such a tax may actually discourage the adoption of a clean technology.

Reveal the Supplier List? A Trade-off in Capacity vs. Responsibility082-1319

Basak Kalkanci, Assistant Professor, Georgia Institute Of Technology, United States

Erica Plambeck, Professor, Stanford University, United States

In this study, we identify the conditions under which a buying firm can increase its expected profit and supplier responsibility by committing to publish alist of its suppliers and/or the identities and violations of terminated suppliers. In doing so, we study the trade-off between responsibility and buyercompetition for the supplier's capacity.


133


R&D Project Management

Chair(s): Janne Kettunen

Invited Session:

Invited Session

The Impact of Differentiation on Value in Product Design082-0204

Tian Chan, Assistant Professor, Emory University, United States

Yong Hoon Lee, Assistant Professor, Hong Kong University Of Science & Tech, Hong Kong

This paper studies how differentiation in product form influences market value. Combining stock market and patent data, we show that designs thatbear stronger similarity to past design and imitate more successful designs generate greater value. However, multiple similar designs releasedcontemporaneously dilute value and industry clockspeed moderates the results.

Designing Internal Innovation Contests082-0585

Lakshminarayana Nittala, Assistant Professor, University Of Dayton, United States

Sanjiv Erat, Associate Professor, University Of California San Diego, United States

Vish Krishnan, Professor, University Of California San Diego, United States

Organizations can use contests to tap into the latent talent of their employees and complement their innovation strategies. This paper discusses thenuances associated with designing such Internal Contests along with a comparison with the conventionally known crowdsourcing or external contests.

Knowledge Sourcing through Technology Licensing: Evidence from Developing Economies in Asia082-1020

Xiaojin Liu, Lecturer, University Of Virginia, United States


This study investigates the performance implications of technology licensing by firms in developing Asian economies. The empirical analysis is carriedout using a dataset comprising of detailed firm level data from more than 16000 firms across 25 developing economies in South and East Asianbetween the years 2007 and 2016.

Multi-Period New Product Development and Risk Aversion Paradox082-0801

Janne Kettunen, Assistant Professor, George Washington University, United States

Shivraj Kanungo, Associate Professor, George Washington University, United States

This paper shows that when projects’ funding decisions are made periodically, based on the available projects, the risk in attainable profit can besystematically higher under the risk-averse approach than under the risk-neutral approach. We call this the risk aversion paradox and show how torevise projects’ profits to overcome it.


134


Panel: Online Learning and Blended Education in SCM

Chair(s): Eva Ponce-Cueto

Invited Session:

Invited Session

Online Learning and Blended Education in SCM082-1850

Eva Ponce-Cueto, Associate Professor, Massachusetts Institute Of Technology, United States

In this panel session, we will share our experiences with the launch of the MicroMasters Credential, which includes five MOOCs and a ComprehensiveFinal Exam, and the Blended Master’s Program in SCM at the Massachusetts Institute of Technology (MIT).

Friday, 04:30 PM - 06:00 PM

Service Operations

135


Consumer Behavior and Empirical Service Operations

Chair(s): Qiuping Yu Rouba Ibrahim

Invited Session:

Invited Session

Study the impact of delay announcement on patient's waiting experience in an urban emergency department082-0350

Sina Ansari, Student, Industrial Engineering And Management Sc, United States

Seyed Iravani, Professor, Northwestern University, United States


Excessive wait time is the most common reason patients become unsatisfied and leave the emergency department before being treated. In this study,we aim to determine the impact of announcing patients' waiting times on patients satisfaction and Left-Without-Being-Seen (LWBS) rate consideringthe loss-averse behavior of patients.

Delay announcements: Bridging theory and practice082-0375


Rouba Ibrahim, Associate Professor, University College London, United Kingdom

Our paper presents a new framework for quantifying the accuracy of dynamic and static delay announcements which enables comparing theperformance of those announcements across different queueing models. Additionally, we supplement our theoretical analysis with a empirical study ofcall-center data.

Female Board Representation, Managerial Discretion, and Biotechnology Product Recalls082-0805

George Ball, Assistant Professor, Indiana University Bloomington, United States

Kaitlin Wowak, Assistant Professor, University Of Notre Dame, United States

Corinne Post, Associate Professor, Lehigh University, United States

Dave Ketchen, Jr., Professor, Auburn University, United States

In this paper, we theorize that the board of directors guide how product recall decisions are made and that boards with a higher proportion of femaledirectors set a more risk-averse and rule-following tone, leading to more product recalls. Using 4,271 FDA recalls over a 12-year period, we findsupport for our theory.

Customer Experiences on Customer Perceived Value in Wellness-Centric Hotel Stays: A Structural Econometric Analysis082-0916

Min Kyung Lee, Student, Clemson University, United States


Bernardo Quiroga, Assistant Professor, Clemson University, United States


This paper explores the wellness industry and develops a structural econometric model of service process sequencing, accounting for customers’experiences from hotel stays on their satisfaction and likelihood to recommend. We demonstrate that the wellness-centric service offering producesmore perceived customer value added, when benchmarked against identical standard rooms.


136


Issues in Energy Efficiency Improvements and Demand-Side Management

Chair(s): Jason Nguyen

Invited Session:

Invited Session

Assessing the impact of demand-resource bidding market in Korea on electricity-generation portfolio and the environment082-0463

Minwoo Hyun, Student, Kaist , Korea, Republic of (South Korea)

Jiyong Eom, Associate Professor, K A I S T, Korea, Republic of (South Korea)

Jaeyoung Jang, Student, K A I S T, Korea, Republic of (South Korea)

Based on high temporal-resolution data on the three-year experience of demand-resource bidding in Korea, in which the system marginal price is paidto registered load aggregators in case of successful bidding, our paper assesses the program’s impact on electricity-generation portfolio and theenvironment while taking the economic dispatch behavior into consideration.

Unlocking Demand-Side Flexibility : How information feedback fosters load shifting under dynamic pricing082-0464

Yeonseo Kim, Student, Kaist, Korea, Republic of (South Korea)

Jiyong Eom, Associate Professor, K A I S T, Korea, Republic of (South Korea)

Soyoung Yoo, Student, K A I S T, Korea, Republic of (South Korea)

Under dynamic electricity pricing, promoting load shifting instead of simple foregoing may improve consumer welfare and program impacts. Based on acarefully designed field experiment delivered to 320 households installed with smart meters, this article examines how information feedback about loadshifting alternative and their payoffs interacts with the demand response.

Encouraging Energy Efficiency Investment in a Supply Chain: A Behavioral Investigation082-0431



Behrooz Pourghannad , Student, --, United States

Friday, 04:30 PM - 06:00 PM

Suppliers' propensity to accept external assistance from third-party organizations and buyers and undertake subsequent Energy Efficiency investmentsis still elusive. Through controlled behavioral experiments, this paper studies how the source of external assistance, contract framing andcharacteristics of the investment influence the supplier's propensity to undertake the assessments and subsequent investments.


137


Retail, Banking & Public Transit

Chair(s): Ricardo Moraes


Contributed Session

The Planning of Public Transportation by Bus in São Paulo082-1524

George Bond Jäger, Student, Universidade De São Paulo, Brazil

Fernando Laurindo, Associate Professor, Universidade De São Paulo, Brazil

Public transport has great importance for urban mobility. This work aims to identify the changes in the management of demand (planning) that occurredafter the adoption of IT, what the main Business Intelligence tools applied and what information/data is produced to support strategic decisions..

Barriers to implement just in time in small supermarkets082-0077

Hamilton Pozo, Retired, Fatec Baixada Santista Rubens Lara, Brazil

Washington Luiz Soares, Student, Unisantos Universidade Católica D Santos, Brazil

Takeshy Tachizawa, Associate Professor, Faccamp - Faculdade Campo Limpo Paulista, Brazil

Karla Canete, Student, Ceeteps, Brazil

The goal of our research is to evaluate the barriers faced by small supermarkets for the implementation of the just in time (JIT) model. The basis of theresearch uses the work of Chopra and Meindl (2003) in relation to the implementation of JIT.

Use of Alternate delivery models by online retailers with last-mile delivery constraints082-0348

Ashok Gantha, Student, Iim Bangalore, India

Kiran Kumaraswamy, Student, Indian Institute Of Management Bangalore, India

Krishna Sundar Diatha, Professor, Indian Institute Of Management Bangalore, India

The last-mile delivery accounts for significant cost in door-delivery model of e-retailers, forcing them to incorporate alternate delivery models. Thisstudy aims to analyse the factors which influence selection of delivery models, and aid e-retailers in choosing the optimal mix of and ways to integratethese models with existing supply chain.

Efficiency evaluation of Brazilian National Development Bank spendings in 2015: a DEA approach.082-1344

Ricardo Moraes, Student, Coppead Graduate Business School, Brazil

Peter Wanke, Associate Professor, Federal University Of Rio De Janeiro, Brazil

Using Enhanced Russel Measure (ERM), a non-radial approach that projects virtual DMUs on Pareto-efficient region, BNDES disbursements to eachsector will be compared in terms of products generation (national internal procuct, employment and net exports). Policy implications are derivedaccordingly to main results.


139


Impact of Products with Recycled Content on Firm Decisions

Chair(s): Tolga Aydinliyim

Invited Session:

Invited Session

Recycling as a Strategic Supply Source082-0086


Gilvan Souza, Professor, Indiana University Bloomington, United States

In this paper, we investigate how recycling can be a strategic source of supply in the presence of competition and a changing supply market.Additionally, we examine the economic and environmental impact of a manufacturer's decision to recycle its products and show that recycling cancreate a significant competitive advantage for the supplier.

Remanufacturing of Multi-Component Systems with Production Substitution082-0326

Baolong Liu, Student, Essec Business School, France

Felix Papier, Professor, Essec Business School, France

This research investigates inventory and production management of a system serving demand for new and remanufactured products, and allowing forsubstitution between both products. To minimize weighted-sum economic and environmental cost, we analyze single-component products and showthe threshold-type optimal policies. We also analyze multi-component products and develop a close-to-optimal heuristic.

Keys to Green Product Line Design: Consumer Perceptions, Cost Implications, Price and Quality Optimization082-0372

Monire Jalili, Assistant Professor, Cleveland State University, United States

Tolga Aydinliyim, Assistant Professor, Baruch College, United States

Nagesh Murthy, Associate Professor, University Of Oregon, United States

This paper considers a monopolist selling base and green product versions to consumers whose differential (dis)utilities vary by consumer type, anddepend on the firm’s quality decision (i.e., the recycled content in the green version.) We analyze quality and price decisions, and characterizewhether/when a uniformly green product line sustains optimally.

Friday, 04:30 PM - 06:00 PM

An Analysis Of Recycled Content Claims Under Demand Benefit And Supply Uncertainty082-0691

Aditya Vedantam, Assistant Professor, University Of Buffalo, United States

Ananth Iyer, Professor, Purdue University, United States

Paul Lacourbe, Associate Professor, Ceu Business School, Hungary

In this paper, we investigate the drivers of a manufacturer's recycled content claim decision under demand benefit for recycled content and uncertaintyin municipal supply. We identify two types of claims are identified - batch specific and average claims - and compare the impact of claim type onmanufacturer profit and recycled input and suggest insights.

Marketing and Operations Management

140

Friday, 04:30 PM - 06:00 PM, GBR A Track:

Brand Equity: Measurement and Detereminants



Contributed Session

Persuasive Advertising When One’s Competitor Suffers from Disruptions082-1585

Zuozheng Wang, Associate Professor, Soochow University, China

This paper investigates how persuasive advertising affects a firm's performance, when its rival firm suffers from disruptions, e.g., a product recall. Byusing a game-theoretical approach, we find that only when the effect of disruptions is relatively weak, the firm would find it optimal to engage inpersuasive advertising.

STUDY ABOUT FOOD DELIVERY APPs LOVERMARK082-0410

Filipe Souza , Student, Universidade Anhembi Morumbi, Brazil

Lavinia Perrotta, Student, Universidade Anhembi Morumbi, Brazil

Raquel Baliani , Student, Universidade Anhembi Morumbi, Brazil



This work sought to relate brand love and the use of food delivery applications. The questionnaires were applied in the period of May and June 2017with 199 responses validated by the PLS-PM model, forming conclusions about the importance of consumers passionate about brands for loyalty anddifferentiation .

The brand love and profile change for AirLines Consumers using PL-PM082-0413

Nelson Marques Filho, Assistant Professor, Universidade Anhembi Morumbi, Brazil

Jeremias Araujo, Student, Universidade Anhembi Morumbi, Brazil

Sueli Marques, Assistant Professor, Universidade Anhembi Morumbi, Brazil



The study proved that brand love – for aviation - is guided by the passion, integration, I Brand, and Positive Emotion. The modelconsidered for factors to be tested, one of them is first order construct and the other are second order, which generates four hypothesis.


141

Friday, 04:30 PM - 06:00 PM, GBR B Track:

New Developments in Revenue Management and Pricing

Chair(s): Necati Tereyagoglu Nikolay Osadchiy

Invited Session:

Invited Session

Competitive Revenue Management with Sequential Bargaining082-0669

Qi Feng, Professor, Purdue University, United States

Yuanchen Li, Student, Purdue University, United States

George Shanthikumar, Professor, Purdue University, United States

In this paper, we study the role of bargaining in competitive revenue management. Firms each have some fixed stocks and compete to sell to a randomstream of buyers with heterogeneous valuations. We show the firm with a lower inventory level no longer depletes her stocks first, as opposed to thecompetition, without bargaining.

Pricing Models for Service Operations082-0768

Dana Popescu, Associate Professor, Darden School Of Business, United States

Ozlem Yildiz, Assistant Professor, Darden School Of Business, United States

In this paper we study different pricing strategies for service operations. We compare the performance of a price-per-service strategy with that of aprice-per-resource strategy and give insights into the factors that might influence a firm's adoption of one pricing strategy over the other.

An Empirical Look at the Team-specific Ticket Options Market082-1197

Ovunc Yilmaz, Assistant Professor, University Of Notre Dame, United States


Pelin Pekgun, Assistant Professor, University Of South Carolina, United States

Guangzhi Shang, Assistant Professor, Florida State University, United States

Friday, 04:30 PM - 06:00 PM

Team-specific ticket options have recently gained popularity in the sports industry. In this study, we investigate the drivers of prices and transactionvolumes in this market using social media data and detailed game/ranking information.


143

Friday, 04:30 PM - 06:00 PM, GBR D Track:

Applied Research Challenge Finalists

Chair(s): Felipe Caro Christopher Tang

Invited Session:

Invited Session

How Does Dynamic Pricing Affect Customer Behavior on Retailing Platforms? Evidence from Alibaba082-1882

Dennis Zhang, Assistant Professor, Washington University St Louis, United States

Hengchen Dai, Assistant Professor, University Of California Los Angeles, United States


Xiaofei Liu, Senior Staff Engineer, Alibaba, China

Nannan Zhang, Senior Engineer, Alibaba, China

In a field experiment involving 100 million Alibaba consumers, we explore consequences of personalized promotions. Promotions boosted consumers’engagement with the platform but intensified their strategic behaviors after promotions end. These effects spilled over to sellers on the same retailingplatform that did not previously offer promotions to consumers.

Leveraging Comparables for New Product Sales Forecasting082-1883

Lennart Baardman, Student, Mit Operations Research Center, United States

Igor Levin, Sr. Director, Global Analytics, Johnson & Johnson Consumer Inc, United States

Georgia Perakis, Professor, Massachusetts Institute Of Technology, United States

Divya Singhvi, Student, Mit Operations Research Center, United States

We introduce an intuitive approach for forecasting demand of new products. We identify “comparable” products in order to make accurate predictions.The approach mimics the current practice of retailers. In collaboration with Johnson & Johnson Consumer Companies Inc., we provide predictionimprovements of around 40%-50% (WMAPE) that are robust.

Minimizing Multimodular Functions and Allocating Capacity in Bike-Sharing Systems082-1884

Daniel Freund, Student, Cornell University, United States

Shane Henderson, Professor, Cornell University, United States

David Shmoys, Professor, Cornell University, United States

We present results of our collaboration with Motivate International, the operator of Citi Bike in NYC, to develop a data-driven approach to reallocatedock capacity within a bike-sharing system. Our method identifies a discrete convexity in an inventory model frequently used in routing problems todevelop a fast optimization algorithm.


144

Friday, 04:30 PM - 06:00 PM, GBR E Track:

Operations Strategy

Chair(s): Yan Dong


Contributed Session

How firms’ operations and supply chain decisions are associated with their market statuses082-0671

Shih-Sian (Sherwin) Jhang, Assistant Professor, National Sun Yat-Sen University, Taiwan, Republic of China

Ying-Chih Sun, Student, Suny At Buffalo, United States

This paper examines how US manufacturers’ market statuses drive a variety of variables in operations and supply chain management. The empiricaldataset is retrieved from COMPUSTAT across a period stretching from 1980 to 2016 and is analyzed using a two-step procedure.

Linking operations characteristics to operations strategy in hospital M&As082-1164

Yuqiao Cheng, Student, University Of Houston, United States

Xiaosong (David) Peng, Associate Professor, University Of Houston, United States

Yuan Ye, Student, University Of Houston, United States

To understand the roles that operations characteristics and operations strategy play in hospital M&As, this study examines the direct effects of twoimportant operations characteristics on a target hospital’s post-merger operational performance (i.e., cost and quality) and the indirect effects through afocused approach.

Supplier commonality: a conduit for negative spillovers?082-1685

Adams Steven, Assistant Professor, University Of Maryland, United States

Laharish Guntuka, Student, University Of Maryland, United States

In this paper, we investigate spillover effect of supply chain glitches on competitor firms who themselves are not involved in the glitch. Measuredthrough abnormal returns, the competitors gain when a firm announces a major glitch but the gain is watered down by the number of shared suppliers.

Effect of supplier mergers on focal firm’s profitability082-1255

Wenjin Hu, Student, Zhejiang University, China


Yongyi Shou, Professor, Zhejiang University, China

Friday, 04:30 PM - 06:00 PM

This paper aims at studying the effect of suppliers’ horizontal mergers on focal firm’s profitability in the supply chain. The empirical results of this papershow that suppliers’ horizontal mergers can influence focal firm’s profitability. This paper also finds that the effect varies across supplier basecharacteristics.


148

Friday, 04:30 PM - 06:00 PM, GBR I Track:

Retail Supply Chain Management

Chair(s): Yasin Alan

Invited Session:

Invited Session

Online Assortment Optimization when Consumers Refine Their Search082-0164

Zhichao Feng, Student, University Of Texas Dallas, United States

Shengqi Ye, Assistant Professor, University Of Texas Dallas, United States


When the consumer is not familiar with the product category, the online retailer's assortment may trigger interest in a specific product feature, leadingthe consumer to refine her search, and focus only on products with this feature. Taking this into consideration, this paper studies the online retailer'soptimal assortment decision.

The Impact of Shelf Space on Product Expiration082-0975


In practice, shelf lives within a product category can vary significantly due to product characteristics such as sugar content and packaging material.However, shelf life is not considered when configuring planograms. This paper examines the shelf space allocation problem from the perspective of therelationship between shelf life and expiration.

Consumer Equilibrium, Pricing, and Efficiency in Group Buying: Theory and Evidence082-1833

Liu Ming, Assistant Professor, Chinese Univ Of Hong Kong, China

Tunay Tunca, Professor, University Of Maryland, United States

Group buying is a pricing mechanism in which the unit price for a good or service declines with higher number of customer sign ups. This papertheoretically and empirically studies consumer equilibrium, pricing, and ef+F1710ficiency of group buying events. We find significant network effectsand profit gains for these events.

The Role of Store Brand Spillover in a Retailer's Category Management Strategy082-0163

Yasin Alan, Assistant Professor, Vanderbilt University, United States

Mumin Kurtulus, Associate Professor, Vanderbilt University, United States

Chunlin Wang, Student, Vanderbilt University, United States

In this paper, we study a retailer's category management strategy (i.e., assortment and pricing decisions) and interactions with its supply chain partnersin a setting in which increasing the store brand market share in a focal category improves the retailer's overall profitability by creating demand spillovertoother categories.


151

Friday, 04:30 PM - 06:00 PM, GBR L Track:

Pricing Considerations

Chair(s): Alper Nakkas


Contributed Session

Supplier selection, inventory, and pricing decisions in a serial Supply Chain082-0027

Hamza Adeinat, Assistant Professor, --, United States

Jose Ventura, Professor, Penn State University University Park, United States

In this paper, an MINLP model is proposed to simultaneously determine the number of orders per order cycle and corresponding order quantities tosubmit to the selected suppliers, lot-size decisions between consecutive stages, and the selling price so that the long-run average profit is maximized.

Price and Service Competition between an Encroaching Contract Manufacturer and OEM082-1501

Min Wang, Assistant Professor, Drexel University, United States

Yaqin Sun, Student, Drexel University, United States

In this work we consider a supply chain model in which an OEM procures products from a CM who also produces products in its own brand, and thenboth compete in the end market by selling partially substitutable products. In this study, we quantify the competitive equilibriums of service and pricelevels.

Effects of Cost Sharing Policy on Recall Effort and Pricing Strategies082-0750

Bin Dai, Professor, Wuhan University, China

Yongzhe Zhang, Student, Wuhan University, China

In this paper, three recall effort based cost sharing policy: proportional sharing, linear sharing, and indexed sharing and pricing strategies are optimizedin a decentralized supply chain with endogenous pricing. Additionally, this paper investigates effects of cost sharing policy on recall effort and pricingstrategies in order to identify some managerial insights.

Newsvendors' Equilibrium Strategies under Price and Lead-Time Competition082-0683

Friday, 04:30 PM - 06:00 PM

Zhengping Wu, Associate Professor, Syracuse University, United States


Yiqi Sun, Student, Tsinghua University, China

Lead-time has been increasingly used as a competitive weapon, in addition to price, to attract customers. This talk considers multiple newsvendorsselling substitutable products to the same market where customer demand depends on price and lead-time, and analyzes the newsvendors’equilibrium price, inventory, and lead-time decisions.

The Impact of Valuation Heterogeneity on Equilibrium Prices in Supply Chain Networks082-0098

Alper Nakkas, Assistant Professor, University Of Texas Arlington, United States

Yi Xu, Associate Professor, University Of Maryland, United States

This paper studies bargaining in a supply chain network where manufacturers only purchase an input from suppliers if they have a business link. Ourresearch shows that valuation heterogeneity, supply and demand balance, and network structure are the main factors that influence the equilibriumprices, trading pattern, and surplus allocation.

Sessions for Saturday, May 05

Saturday, 08:00 AM - 09:30 AM

Global Supply Chain Management

153

Saturday, 08:00 AM - 09:30 AM, 327 Track:

Innovation in Global Supply Chains

Chair(s): Laird Burns


Contributed Session

Technology Convergence Within Digital Supply Chains: A Platform Perspective082-1422


Tomás Harrington, Associate Professor, University Of East Anglia, United Kingdom


In this work, we examine the innovation and supply chain adoption challenges of convergent technologies within pharma, specifically the intersection ofnew manufacturing process and packaging technologies with digital supply chain transformations. We identify the "perfect-storm" thatinnovators/operations managers face and how a platform approach leveraging multiple stakeholders enables effective pathways to implementation.

A model to analyse subnetworks in global companies: a multicase study082-1062

Matteo Kalchschmidt, Professor, Universita Degli Studi Di Bergamo, Italy

Ruggero Golini, Associate Professor, Universita Degli Studi Di Bergamo, Italy

Paolo Carminati, Student, University Of Bergamo, Italy

Global companies are often characterized by the presence of multiple subnetworks. The paper, thanks to a multicase study approach, aims atanalyzing how different types of subnetworks (e.g. Rooted and Footloose) work in terms of plants’ location, technologies, necessary competences, andknowledge transfer.

Challenges That Globalization Brings to Supply Chain Management: The Case of Sub-Sahara Africa082-1619

Saidat Sanni, Student, Wilkes University, United States

Bulent Erenay, Assistant Professor, Wilkes University, United States

This research discusses the challenges of third-party logistics in Sub-Saharan Africa and bridges the research gap by conducting a comparativeanalysis of third-party logistics operations and management in China and Sub-Sahara Africa. This analysis is examined through the lens of some multi-national companies. Recommendations and possible solutions are discussed.

Direct Port Delivery: Strategies and Challenges for implementation – An Indian Perspective082-1830

M. Ramasubramaniam, Associate Professor, Loyola Institute Of Business Administration, India

Chandiran Palaniappan, Associate Professor, Loyola Institute Of Business A, India

In the backdrop of Government of India ratifying the Trade Facilitation Agreement (TFA) of World Trade Organization (WTO), the Central Board ofExcise and Customs (CBEC) has initiated many changes to facilitate international trade. We study TFA in this paper.


154


Supply Chain Financing

Chair(s): Bintong Chen

Invited Session:

Invited Session

Supply China Finance Assessment Reports and Information Technology082-0556

Ying Hao, Student, China Europe International Business School, China

Lujie Chen, Lecturer, China Europe International Business School, China

Xiande Zhao, Professor, China Europe International Business School, China

Ou Tang, Professor, Linkoping University, Sweden

This article conducts a unique and analytical method of computer-aided text analysis (CATA), which enables content analyses process large volumesof data at high productivity and reliability. The structured phases induce with validating evidence 10 relevant categories, and their report-levelimportance metrics from 4613 SCF assessment reports.

Retailer Early Payment in Pull Supply Chain082-1746

Xiangfeng Chen, Professor, Fudan University, China

Qihui Lu, Associate Professor, Zhejiang Gongshang University, China


This paper investigates the efficacy of early payment financing in a pull supply chain with a capital-constrained manufacturer producing and selling aproduct to a capital-abundant retailer. We characterized the optimal solutions in bank financing and early payment financing.

Consumer incentive model for secondary verification implementation in credit card fraud detection and prevention082-1006

Deshen Wang, Student, University Of Delaware, United States

Bintong Chen, Professor, University Of Delaware, United States


Credit card fraud causes significant losses and current detection methods are inaccurate. Secondary verification is an effective tool, but it is rarelyadopted due to the incentive misalignment among bank, merchant and consumer. This paper proposes a consumer incentive system to implementsecondary verification, something which leads to a “win-win-win” for all parties.

Supply Chain Financing Options for Manufacturer: Debt or Equity?082-1580



Bintong Chen, Professor, University Of Delaware, United States

For a capital-constrained retailer, a manufacturer, and a commercial bank, we formulate and compare two financing options for a manufacturer: debtfinance with partial guarantee and equity finance investment. Optimal loan and investment decisions are determined for each option based on the trade-offs between risking pooling and revenue sharing.


155


Inventory with a Twist

Chair(s): Candace Yano

Invited Session:

Invited Session

Applications of "Optimal" Stockpile Prepositioning082-0810



Organizations (governmental and non-governmental) position inventory to respond quickly to those in need when disasters strike. Where to placeinventory and how much are non-trivial questions that they must tackle, especially in a network of organizations. We propose model-based metricsand show applications of these to real data.

Managing Warranty Inventory for Multi-Generational High-Tech Products082-0907

Erik Bertelli, Student, University Of California Berkeley, United States

Candace Yano, Professor, University Of California Berkeley, United States

Warranties on high-tech products often extend past the end of production. This research optimizes the timing and size of the final production run tominimize the manufacturer’s expected cost and reduce the risk of obsolete parts, considering the combination of refurbishment, replacement, andupgrade offers to satisfy warranty demands

Optimal Procurement Contracts with Hidden Information and Actions082-0928

Xi Shan, Student, University Of Texas Dallas, United States

Chenglin Zhang, Reader, Southern Methodist University, United States

Suresh Sethi, Professor, University Of Texas Dallas, United States

In this paper, we consider a problem where one retailer and one supplier face supply chain disruption risk. The supplier has private information of hisinitial reliability and is able to improve that reliability with a hidden action.

Referral and Learning on Social Network: Implications for Inventory082-0969


Ankur Mani, Assistant Professor, University Of Minnesota, United States

Yuanchen Su, Student, University Of Minnesota, United States

In this paper, we consider a firm selling differentiated products to customers whose preferences are correlated in a social network. We investigate howthe network structure and customer learning influence the demand distribution and therefore have an impact on the firm’s inventory decision and theoptimal design of referral programs.


156


Optimizing Lot Sizes

Chair(s): Srimathy Mohan


Contributed Session

Optimal Reload Timing and Size of Tool Magazine in Steel Pipe Manufacturing082-1454

Shahriar Hossain, Student, Louisiana State University, United States

Bhaba Sarker, Professor, Louisiana State University, United States

In steel pipe manufacturing, a multiple-tool magazine system can reduce the machine downtime for tool replacement, but incurs additional cost formagazine maintenance. In this research, a cost model is developed and optimally solved for magazine reload timing and size. Numerical examplesshow that multiple-tool magazine improves throughput rate.

Constraint programming method for two-sided assembly line balancing problem082-1059

Yunfang Peng, Lecturer, Shanghai University, China

Xueguo Xu, Professor, Shanghai University, China

Two-sided assembly line balancing problem (TSALBP) tries to assign tasks to stations and make permutation schedule of tasks at each position. Thispaper presents a mixed integer programming model and a constraint programming model with the objective to minimize the cycle time for a givennumber of stations.


Cutting stock problem with random stock size082-1042

Alireza Sabouri, Assistant Professor, University Of Calgary, Canada

Yahya Fathi, Professor, North Carolina State University, United States

In this paper, we introduce the cutting stock problem with random stock length in the context of a wood processing operation. We propose amathematical programming model and study its structure and properties, developing a column generation scheme for solving this problem beforepresenting numerical results.

A Fix-and-Optimize heuristic for the Capacitated Lot Sizing Problem with Setup Carryover and Setup Splitting082-1647

Srimathy Mohan, Associate Professor, Arizona State University Tempe, United States

Cheng-Lung Chen, Student, Ohio State University, United States

Muhong Zhang, Assistant Professor, Arizona State University, United States

In this work, we present a new formulation and a Fix-and-Optimize heuristic for the Capacitated Lot Sizing Problem with Setup Carryover and SetupSplitting. Our extensive experimentation shows that the heuristic produces results within 6% and 8% of optimality for problems without and withdemand backlogging, respectively.


157


Economics of Digital Goods and Services

Chair(s): Rajiv Mukherjee

Invited Session:

Invited Session

What Drives Social Media Slant?082-1507


Wael Jabr, Assistant Professor, Georgia State University, United States

Huaxia Rui, Assistant Professor, University Of Rochester, United States

Slant in news published by main stream media has been well-documented. However, we know very little about what drives social media slant: is it thecontributor’s own preferences or the preferences of their audience. We study this setup by building an analytical model that we complement withempirical analysis.

The Impact of Alternate Business Models on Digital Goods Sales with Piracy082-1394

Hongseok Jang, Student, Isom, Warrington College Of Business , United States


Kyung Sung Jung, Lecturer, Isom, Warrington College Of Business , United States

Young Kwark, Assistant Professor, Isom, Warrington College Of Business , United States

In this paper, we develop an analytic model which analyzes a retailer selling digital goods in a market with both pirated and legitimate copies available.We compare alternate business models used in practice in terms of profitability and investigate how a firm optimally utilizes pricing and qualitymanagement strategies to cope with piracy.

Optimal Piracy Control: Should a Firm Implement Digital Rights Management?082-1747

Dan Wu, Student, Tianjin University, China

Guofang Nan, Professor, Tianjin University, China

In this work, we develop a theoretical model to explore under what conditions a monopoly should implement a DRM policy. We consider consumerheterogeneity in cost sensitivity and DRM restrictions that affect legal users’ implementation costs and piracy technical costs.

Effect of Flexibility on Consumption of Services082-1809



Sanjiv Erat, Associate Professor, University Of California San Diego, United States

In this paper, we experimentally investigate how flexibility in consumption interacts with the actual usage of a service by consumers. Subsequently, westudy a firm’s pricing and capacity planning decision under the presence of these effects. The results have interesting implications in industries wheremanaging congestion is an important consideration.


158


Data Driven Vendor Selection Methods

Chair(s): Haibo Wang

Invited Session:

Invited Session

Supply Chain Performance Metric driven Policy Formulation for Retailers082-1695

Balaji Janamanchi, Associate Professor, Division Of International Business And Technology Studies, United States

Retailers in Supply Chains (SC) often are unable to improve their performance metrics and profitability due to lukewarm coordination from upstreamSC partners in tackling customer order fluctuations. Our three-player (Supplier-manufacturer-retailer) System Dynamics model attempts to provideuseful policy pointers to retailers to improve their performance metrics and profitability.

Location and ownership of inventories in supply chains082-1115

Roel Post, Student, University Of Groningen, Netherlands


Paul Buijs, Assistant Professor, University Of Groningen, Netherlands

Jaap Wieringa, Professor, University Of Groningen, Netherlands

J.C. Wortmann, Professor, University Of Groningen, Netherlands

Research shows that transferring stocking decisions and ownership of inventories to suppliers can improve the performance of supply chains, but forwhich suppliers does this hold? Using both transaction data and empirical observations, we show how supplier and product characteristics affect thegains of a vendor managed inventory (VMI) implementation.

Decision Support Systems(DSS) using Data Driven Service Composition for Transportation of Security Sensitive Cargo082-0655

Haibo Wang, Professor, Texas A&M International University, United States

Yaquan Xu, Associate Professor, Ggc, United States

Bahram Alidaee, Professor, University Of Mississippi, United States

This paper presents a DSS for monitoring the chain of custody of security sensitive cargo (SSC) using service composition approach with automationcomponents due to the nature of the SSC transportation. It creates data mediations according to the regulatory requirements and bridges the gapamong business, regulatory, and service domains.


159

Saturday, 08:00 AM - 09:30 AM, 335A Track:

Blockchains and Their Application in Cryptocurrency and Business

Chair(s): F. Robert Jacobs


Contributed Session

Blockchains and Their Application in Cryptocurrency and Business082-0496

F. Robert Jacobs, Emeritus Professor, Indiana University Bloomington, United States

In the session, I will describe practical applications of blockchains in industries ranging from supply chain management and banking, to health care.This work will also describe the use of blockchains in cryptocurrency mining and share recent experience in mining these currencies.


160

Saturday, 08:00 AM - 09:30 AM, 335B Track:

Social Development and the Base-of-the-Pyramid

Chair(s): Raktim Pal

Invited Session:

Invited Session

Challenges in BoP Supply Chain Research - Insights from Handloom Supply Chains in India082-0150

Santosh Mahapatra, Associate Professor, Clarkson University, United States

Winfred William, Professor, Xavier Institute Of Management, Bhubaneswar, India

Ramakrishna Padhy, Director, Iim Kashipur, India

In BoP supply chains, value is understood differently compared to conventional supply chains. The frameworks and empirical research methods usedin OM do not address this distinctiveness. In light of handloom supply chains in India, this paper discusses case research challenges in investigatingand theorizing BoP supply chains.

Inventory Management for Mobile Money Agents in the Developing World082-0266

Karthik Balasubramanian, Student, Harvard University, United States


Douglas Fearing, Director of Analytics, Los Angeles Dodgers, United States

Mobile money agents exchange cash for electronic value and vice versa, forming the backbone of an emerging electronic currency ecosystem in thedeveloping world. In our paper, we model the agent's inventory problem, develop policy recommendations, and evaluate these policies with EastAfrican data.

Key Success Factors for Social Enterprises Serving Base of Pyramid Markets082-0260

Raktim Pal, Professor, James Madison University, United States

Nezih Altay, Associate Professor, Depaul University, United States

This paper analyzes social enterprises operating in Base of Pyramid markets using Porter’s value chain framework. In it, we develop an affordability-accessibility challenge framework that identifies situations that may be favorable/unfavorable for social enterprises. Additionally, this paper makes fourpropositions that social enterprises may use to cope with the affordability and accessibility challenges.


161

Saturday, 08:00 AM - 09:30 AM, 335C Track:

Leadership and Network Design in Humanitarian Logistics

Chair(s): Hugo Yoshizaki


Contributed Session

Intergroup Leadership: How Leaders Can Enhance Efficiency and Effectiveness of Humanitarian Operations082-0765

Mojtaba Salem, Student, Kuehne Logistics University, Germany


Niels Van Quaquebeke, Professor, Kuehne Logistics University, Germany


Louisa Meyer, Humanitarian Worker , Plan International Germany E.V., Germany

Humanitarian organizations try to improve effectiveness and efficiency of field operations. Based on survey data from 125 humanitarian workers,concentrated in disaster response and development programs, we find that leaders who adopt an intergroup leadership style can significantly improveeffectiveness and efficiency via enhancing local-expatriate cooperation inside a field office.

A model framework for humanitarian logistics with consideration of quantified human suffering082-0529


Yu Fan, Student, University Of Science And Technology Of China, China


This paper proposes a framework for developing humanitarian logistics (HL) models using quantified human suffering. By analyzing basic elementssharing by most existing HL models, we construct a framework including five different models which can cover most HL problems and demonstrate theusage of each model by providing examples.

Commercial and humanitarian warehouse management: Key barriers in humanitarian organizations082-0780

Joachim Mikalsen, Reader, Insead, France


Kaustubh Navangul, Reader, Norwegian Refugee Council, Norway


Warehouses are essential nodes in humanitarian supply chains, but seem to be less efficient than commercial counterparts in similar contexts. Usingwarehouse management as an example, the paper discusses main reasons for humanitarian organizations not being able to adopt best practices fromthe commercial sector.

Locating Humanitarian Supply Warehouses in Kurdistan082-0841

Filipe Santos, Student, Universidade De São Paulo, Brazil

Bruno Latorre, Student, Universidade De São Paulo, Brazil

Irineu Brito Jr, Professor, Universidade De São Paulo, Brazil

Hugo Yoshizaki, Associate Professor, University Of Sao Paulo, Brazil

Using a multicriteria mathematical model, this study proposes consolidated inventory management, unlike the decentralized management currentlypracticed in Kurdistan (Iraq). The study determines the best location for warehouses to supply internally displaced people in camps considering costs,demand, minimum coverage, and specific characteristics of humanitarian operations such as checkpoints.


162


Organizational Learning for Operational Excellence

Chair(s): Carrie Queenan

Invited Session:

Invited Session

Learning from supply chain disruptions: mitigating risk through supplier diversification082-0848

Kyle Goldschmidt, Assistant Professor, University Of St. Thomas, United States

This research investigates how the frequency and severity of supply chain disruptions impact risk mitigation strategies. Through the use of behavioralexperiments, it is shown that disruption frequency and severity guide supply diversification strategies.

Inventory efficiency and Performance Aspirations: An empirical examination082-0828




It is believed that firms continuously seek to improve their inventory efficiency to achieve operational excellence. Using performance feedback theory,we theoretically and empirically show that inventory efficiency improvements are not universally adopted and that it is conditional on whether firmsmeet/fail to meet performance aspirations.

Prediction of Patient Activation during Technology Enabled Continuity of Care Intervention082-0247

Carrie Queenan, Assistant Professor, University Of South Carolina, United States

Kellas Cameron, Student, Boston University, United States


Literature says healthcare providers can better serve patients when the providers know patients' ability and motivation for self care. This paperprovides a model and empirical test of how organizations can learn to predict patient activation, and how through double loop learning, patients canbetter provide self care.


163


Economic Models in Supply Chain Management

Chair(s): Guang Xiao Fasheng Xu

Invited Session:

Invited Session

Time to Change? Product Line Design for Two-Dimensional Quality Products082-0292



Iva Rashkova, Assistant Professor, 1979, United States

Weiqing Zhang, Student, Title (Optional), United States

The purpose of this paper is to explain why some traditional big food manufacturers are adopting local sourcing and other sustainable approacheswhile others are not when developing new products. In this paper, we build a model which incorporates two quality valuations and two marketsegments to characterize a monopolist's optimal strategy.

Manufacturer Strategies Analysis Under Sharing Economy082-0418

Huiqi Guan, Student, University Of Miami, United States

Xin Geng, Assistant Professor, University Of Miami, United States


This paper analyzes the strategy of a manufacturer launching its own peer-to-peer product sharing platform in presence of an existing third-partyplatform that offers similar services. Our results indicate that the quality level of the manufacturer's product plays an important role in the success of itsstrategy.

Food Safety Control in the Developing Economies: Centralization vs. Decentralization082-0877


Iva Rashkova, Assistant Professor, 1979, United States


In developing economies, one common accusation of the food safety problem is that the government control system is decentralized: different tiers of afood supply chain are audited by different government agencies. This paper shows that decentralized control can sometimes beat centralized control.

Supplier Financing Frictions and Advance Payment Mechanism082-0209

Panos Kouvelis, Professor, Washington University St Louis, United States


Wenhui Zhao, Associate Professor, Shanghai Jiao Tong University, China

In this paper, we investigate the strategic interactions between large retailer and SME supplier in the presence of both financing frictions andoperational uncertainty. Furthmore, this paper provides an easily implementable advance payment mechanism from retailer's perspective that canachieve Pareto optimality.


164


OM and the Sharing Economy

Chair(s): Maxime Cohen Renyu (Philip) Zhang

Invited Session:

Invited Session

Designing Incentives to Scale Marketplaces082-0387

Ashish Kabra, Assistant Professor, University Of Maryland, United States

Elena Belavina, Assistant Professor, University Of Chicago, United States

Karan Girotra, Professor, Insead, France

Marketplace operators run aggressive incentive schemes to achieve scale; that is key to the efficacy, survival, and eventual domination of amarketplace. This study quantifies and compares the effect of incentives given to the “buyer” side and “seller” side using data from a leading ride-hailing market.

Dynamic type matching082-0989



Motivated by the sharing economy, we consider a dynamic matching problem with heterogeneous supply and demand types. This paper studies theoptimality and near-optimality of matching policies under a given priority rule. For two cases with vertical and horizontal types, respectively, wecharacterize the optimal prioritized matching policy.

Labor welfare in on-demand service platforms082-1706

Saif Benjaafar, Professor, University Of Minnesota, United States

Jian-Yi Ding, Professor, Tsinghua University, China


Terry Taylor, Professor, University Of California Berkeley, United States

In this paper, we study labor welfare in on-demand service platforms using self-scheduled workers. The platform chooses wages and prices knowingthat customers are price- and delay- sensitive. In contrast to settings where customers are delay insensitive, an increase in labor supply does notnecessarily result in lower wages and welfare.

Coopetition and Profit Sharing Contract for Ride-sharing Platforms082-0032

Maxime Cohen, Assistant Professor, New York University, United States

Renyu (Philip) Zhang, Assistant Professor, --, China

In this paper, we study the coopetition between two competing ride-sharing platforms by introducing a new hybrid service. We model the pricecompetition between the platforms by using the Multinomial Logit model, and discuss how a well-designed profit-sharing contract could benefit all thestakeholders in the market (platforms, riders, and drivers).



165


Resource-constrained Scheduling

Chair(s): Norbert Trautmann

Invited Session:

Invited Session

A Matheuristic for a Multi-Period Home Care Routing and Scheduling Problem082-0219

Philipp Baumann, Assistant Professor, University Of Bern, Switzerland

Home care has become an essential part of healthcare systems as it helps to prevent unnecessary hospitalization. The planning of home care visits isa complex task that involves solving highly-constrained routing and scheduling problems. In this paper, we propose a matheuristic for devising near-optimal visiting schedules for a Swiss home care provider.

Returnable Container Inventory Routing Problem082-0919

Kai Huang, Associate Professor, Mcmaster University, Canada

Ingrid Ingrid , Student, Mcmaster University, Canada

In this paper, we consider a manufacturer delivering filled containers to customers and collecting empty containers from customers. We comparedifferent delivery and collection strategies. We also design a branch-and-pricing algorithm for the inventory routing problem.

Green Vehicle Routing Utilizing Unmanned Aerial Vehicles082-1803

Wen-Chyuan Chiang, Professor, The University Of Tulsa, United States

Yuyu Li, Associate Professor, Chongqing Normal University, China

Jennifer Shang, Professor, University Of Pittsburg, United States

Timothy Urban, Professor, The University Of Tulsa, United States

We propose a vehicle-UAV green routing model to exploit the sustainability aspects of the use of UAVs for last-mile parcel deliveries. A geneticalgorithm is presented to efficiently solve the complex model and an extensive experimentation is conducted to illuminate the model and algorithm.

A Unified Approach to Electric Vehicle Routing082-1550

Isil Koyuncu, Student, University Of Alabama Tuscaloosa, United States

Mesut Yavuz, Associate Professor, University Of Alabama Tuscaloosa, United States

This talk presents a unified approach for mixed-fleet electric VRP with traditional and electric vehicles. We investigate two mixed integer linearprogramming formulations of this emerging rich VRP. We present our computational results on the performances of these formulations under differentrecharging assumptions and policies.

A Novel Continuous-Time Assignment-Based MILP Formulation for the Resource-Constrained Project Scheduling Problem RCPSP082-0834

Norbert Trautmann, Professor, University Of Bern, Switzerland

Adrian Zimmermann, Senior Lecturer, University Of Bern, Switzerland

This paper proposes a novel MILP formulation for the RCPSP based on variables representing the assignment of the project activities to individualresource units and the sequential relationships between activities that are assigned to at least one identical resource unit. The models exhibitsadvantageous performance for instances with long activity durations.


166


Clinical and Consumer Health Analytics

Chair(s): Karthik V. Natarajan

Invited Session:

Invited Session

Does the Office of Patient Experience Matter in Improving Delivery of Care?082-0448

Luv Sharma, Assistant Professor, Univ Of South Carolina, United States


Elliot Bendoly, Professor, Ohio State University, United States

This study investigates the effectiveness of an office of patient experience (OPX) in improving patient experience using 2006-2014 dataset compiledfrom seven different sources. Results indicate that an OPX is effective for hospitals with higher operational complexity but the benefits of an OPX comeat increased cost of operations.

An Analytics Approach to Predicting Treatment Effectiveness: Inter-hospital Transfer of Heart Attack Patients082-0956


Feng (Susan) Lu, Assistant Professor, Purdue University, United States


This research uses the support vector machine to identify those heart attack patients to whom transfer makes significant differences in healthoutcomes. Additionally, we develop a conditional probability model to improve the accuracy of predictions.

Designing and Sustaining Precision Medicine Supply Chain:An Empirical Analysis of the Impact of Clinical Guidelines082-1506

Jingwen Yang, Student, --, United States



Precision medicine is an approach for disease treatment that takes into account individual variability in genes and environment. We empiricallyinvestigate the impact of implementing clinical guidelines on designing and sustaining precision medicine supply chain. The analysis is based on asample of 27 FDA approved new and novels drugs.

Relationship between Health Data Bank and Data User in Medical Service Supply Chain082-1769

Lisa Xie, Student, Southeast University, China

Lindu Zhao, Professor, Southeast University, China

This paper aims to use the decision tree, logistic growth curve in order to study the health data banks and data users for data and knowledge exchangemodel in medical service supply chain and the impact of data users contribution during the cooperation to the price discount during the transaction inmulti-periods.


167


Hospital Management Issues in Healthcare

Chair(s): Dana Johnson


Contributed Session

Impact of Hospital and Surgeon Workload on CABG Patient Readmissions082-1553

Jingyun (Jenny) Li, Assistant Professor, California State University Stanislaus, United States

Indranil Bardhan, Professor, Ut Dallas, United States


Hospital readmissions have garnered significant attention recently. Based on a three-year longitudinal analysis of CABG surgeries, we explore theroles of surgeon and hospital workload as readmission risk factors. Our findings indicate that deviations from baseline are associated with lower risk forhospitals and higher risk among surgeons.

Appointment scheduling with time-varying no-shows082-1349

Sam Choi, Assistant Professor, Christopher Newport University, United States

Sharan Srinivas, Assistant Professor, University Of Missouri Columbia, United States

In this paper, we consider a single-stage single-server outpatient clinic that uses appointment-based patient arrivals to manage demand and capacity.The daily capacity is divided into small time periods called blocks to which patients are scheduled. We determine the number of patients in each blockunder service-time and time-dependent no-show uncertainties using inverse-newsvendor.

Evaluating the impact of enhanced quality on various hospital settings082-0499

Ortac Onder, Student, York University, Canada

Murat Kristal, Associate Professor, York University, Canada

Adam Diamant, Assistant Professor, York University, Canada

In this paper, we propose a theoretical model that explains how conformance and experiential quality affects costs and clinical outcomes (i.e., re-admissions and mortality rates). Using data from US hospitals, we study how this relationship is affected by the hospital size, its relative congestionlevel, and the size of the referral network

The Impact of Competition on Hospitals’ Progression towards Meaningful Use082-0257

David Ding, Associate Professor, Penn State University Erie, United States

Varun Gupta, Assistant Professor, Penn State University Erie, United States

In this paper, we examine how competition in local hospital service area drives hospitals’ decision to move along the meaningful use stage model withperformance data from 2011 to 2015. Additionally, we develop a series of hypotheses based on game theory and test the hypotheses with theperformance data in econometric models.

Impact of Waiting Time on Patients’ Perception on Overall Care Quality082-0909

Dana Johnson, Professor, Michigan Technological University, United States

Quinton Nottingham, Associate Professor, Virginia Polytechnic Institute And State University, United States

Roberta Russell, Professor, Virginia Polytechnic Institute And State University, United States

Extending prior research using multivariate modeling, we simultaneously control for gender, age group, and medical clinic type. It was found that thereis an interaction effect of the control variables along with wait time, which significantly affects the patients’ perception on overall care quality in ruralhealthcare.

Service Operations

168


Emerging Topics in Service Systems Design

Chair(s): Konstantinos Stouras

Invited Session:

Invited Session

Invite Your Friend and You'll Move up in Line: Optimal Design of Referral Priority Programs082-0065

Luyi Yang, Assistant Professor, Johns Hopkins University, United States

This paper studies the optimal design of referral priority programs whereby customers on a waitlist can gain priority access by inviting their friends tosign up on the waitlist as well. Our unified framework subsumes several commonly used referral priority programs as special cases.


Proactive Customer Service082-0537

Kraig Delana, Student, London Business School, United Kingdom



In this article, we study a service setting where the provider may have information about future customer service needs and can initiate service of suchcustomers proactively to better match service supply with demand. While we find that proactive service may have large operational benefits, we alsocaution that economic frictions may limit those benefits.

Service Delivery Platforms: Pricing, Welfare, and Revenue Implications082-0954

Pnina Feldman, Assistant Professor, University Of California Berkeley, United States

Andrew Frazelle, Student, Duke University, United States


On-demand delivery has been one of the hottest VC sectors in recent years. However, while service providers benefit from access to uncharteddemand for delivery, without the ability to increase capacity, their revenue from walk-in customers may be harmed. This paper examines conditionsunder which delivery benefits platform and firm.


169


Topics in Behavioral Operations Management

Chair(s): Ruth Beer

Invited Session:

Invited Session

Modelling Behaviors in Inventory Sharing Among Decentralized Retailers082-0289



In this paper, we take a behavioral lens to study the impact of different transfer price contracting schemes and inventory sharing schemes on localdecision making of decentralized retailers, constructing a behavioral model, incorporating bounded rationality, fairness, and psychological pain ofexcess supply to explain the findings.

Boundedly Rational Decision-Makers Make Poor Choices? Use Blinders to Keep Them on Track082-0304

Valery Pavlov, Senior Lecturer, University Of Auckland, New Zealand


Ernan Haruvy, Associate Professor, University Of Texas Dallas, United States

The goal of this paper is to analytically and experimentally investigate the problem of contract design by a boundedly rational supplier. The novelty ofour approach is to consider different contractual forms as choice sets in the contracting space. As a result of our work, we formulate the problem ofdesigning an optimal contract as that of finding the optimal choice set.

Supply Risk Mitigation via Supplier Diversification and Improvement: An Experimental Evaluation082-1321

Basak Kalkanci, Assistant Professor, Georgia Institute Of Technology, United States

In this research, we use lab experiments to evaluate the performances of dual sourcing and single sourcing with supplier improvement strategies tomitigate risks of a buyer facing suppliers with different costs and risk profiles, and develop behavioral theories to elucidate the decision-making processunder supply risks more effectively.

Transparency in Procurement Mechanisms082-0281

Ruth Beer, Assistant Professor, Indiana University Bloomington, United States


Ignacio Rios, Student, Stanford University, United States

Motivated by recent initiatives to increase transparency in procurement, our paper experimentally investigate the impact of different levels oftransparency in a procurement game in which a director of an organization delegates purchasing decisions to its employees. We posit that increasedtransparency can affect employees' actions through peer effects.


170


Aligning Environmental and Firm Performance

Chair(s): Wayne Fu

Invited Session:

Invited Session

Killing Environment to Save Environment: The Impact of Environmental Management System on Energy Productivity082-0237

Seongkyoon Jeong, Student, Arizona State University, United States

Jaeseok Lee, Assistant Professor, The University Of Auckland, New Zealand

Using fourteen years of plant-level panel data, this study shows that the adoption of environmental management system decreases energy productivity.Our finding suggests that environmental management causes unintended negative consequences and that operational learning alleviates the negativeimpact. The results call for more holistic understanding of sustainability-oriented operations.

The Impact of Social Orientation on Firm Innovation082-0546



Raul Chao, Associate Professor, University Of Virginia, United States

This study addresses the questions of whether and how firm social orientation relates to firm innovation. In the process of this work, we identifyspecific mechanisms pertaining to proactive and reactive social orientation. Integrating several large scale archival datasets, we empirically investigatethe long term impact of social orientation.

Emerging Markets Presence and Emissions of Global Firms082-0568

Deepa Wani, Assistant Professor, University Of Texas San Antonio, United States


Kefeng Xu, Associate Professor, University Of Texas San Antonio, United States

Manoj Malhotra, Professor, University Of South Carolina, United States

This research investigates the relationship between a firm’s presence in emerging markets and its emission levels. In it, we conduct an empirical studyusing a panel dataset and show that firms that have a greater degree of emerging market penetration also have higher emissions.

Two Heads Are Better than One: Environmental Alliance Effect on Operational and Financial Performance082-0607

Zhasmina Tacheva, Student, Suny At Buffalo, United States

Charles Wang, Associate Professor, Suny At Buffalo, United States

The impact of organization- and supply-chain-wide sustainability initiatives on company performance has been researched extensively. However, theeffect of participating in wider environmental alliances has not been explored. In this paper, we propose a framework for studying this group effect andpresent empirical findings about its influence on company's operational and financial performance.


171


Teaching Project Management's Four Letter Word: Risk

Chair(s): Gary Mitchell

Invited Session:

Invited Session

Contract Design and Risk Allocation in Decentralized Projects082-0860

Ted Klastorin, Professor, University Of Washington, United States

Michael Wagner, Professor, University Of Washington, United States

This paper considers decentralized projects where a client funds the project, but allocates parts of the project to independent contractors. We discussand analyze various types of contracts that determine risk allocation and expected profit for all parties, and show that some contracts dominate otherson various dimensions.

Cutting-Edge learning technologies – for Project Risk Management082-1272

Izack Cohen, Senior Lecturer, Technion Israel Institute Of Technology, Israel

Teaching project risk management presents a dilemma. The project management discipline is, almost by definition, an applied discipline. Experientialinstruction is a promising approach for teaching project management. In our work, we present a simulator that is used in many universities to teach riskmanagement and other aspects of project management.

An Integrative Risk Management Approach Towards Teaching I.T. Project Management082-1743

Wilfred Wu, Assistant Professor, University Of Portland, United States

While I.T. project management (ITPM) courses have focused on the nuances of managing technology-centric projects within a PMI framework, riskmanagement is generally relegated to the project planning phase of ITPM courses. In this paper, we discuss a more integrative risk managementteaching approach towards ITPM.

An Effective Case-based Project for Teaching Complex Project Planning in a Risky Environment.082-0929

Gary Mitchell, Associate Professor, University Of Portland, United States

Effectively teaching students to successfully manage complex projects requires establishing a theoretical foundation, providing effective tools, and apractical application to gain experience. In this talk, we present a case-based term project that has proven to be an effective method for teachingproject planning in a complex risky environment.


172


Engaging the Millennials

Chair(s): Hossein Najmi

Invited Session:

Invited Session

Engaging the Millenials in the First Semester of the University Experience082-1277

Vidyaranya Gargeya, Professor, The University Of North Carolina At Greensboro, United States

There are few faculty members (in business schools) that are involved with the learning by students in the very first semester of the universityexperience. Using his personal experience over a two-year period, the presenter will narrate his efforts in engaging the millennials in an introductorybusiness skills development course.

Engaging Millenials in Junior Level Business Core Classes: Many Strategies, Mixed Results082-1420

Mark Hanna, Professor, Georgia Southern University, United States


Many faculty express frustration at the ability of social media and other technologies to inhibit effective student engagement with course content. Thepresenter will lead a discussion of strategies to capture the potential such technologies provide to engage students with course relevant ideas, both inthe classroom and beyond.

Engaging Millennials in Capstone Courses: Managing through Potholes and Distractions of Life to Achieve Success082-1552

Larry Taube, Associate Professor, University Of North Carolina Greensboro, United States

Doug Parkes, Lecturer, University Of North Carolina Greensboro, United States

Chuck Nemer, CONSULTANT AND EDUCATOR, The Fresh Connection, United States

Millennials (and other) students have many demands and distractions that hinder the delivery of an enjoyable and worthwhile learning experience forstudents, hence negatively impacting well-prepared future employees for our Companies and Organizations. Improving this learning environment takesa diversity of tools and experiences to achieve success in capstone courses.

Presentation Practice and Production Method in teaching Quant-Based Courses082-0511

Hossein Najmi, Student, University Of North Texas, United States

This paper borrows from the literature of English as a Foreign language (EFL) in order to introduce a straight forward and easy to implement method todeliver materials to students in quant-based courses such as Business Statistics and Operations Management. Additionally, this paper presents alesson plan and feedback from the classes.


173


Consumer/Customer Motivations and Choice

Chair(s): Tonny Rodrigues

Invited Session:

Invited Session

Meanings associated with the consumption of automobiles by black consumers of the emerging middle class082-1155

Tonny Rodrigues, Associate Professor, Faculdade Santo Agostinho, Brazil

Keully Carvalho, Student, Faculdade Santo Agostinho, Brazil

This research aims to understand the meanings associated with the consumption of automobiles by black consumers of the emerging middle class.The results indicate that the purchase of the car represents a greater sense of security for these consumers, besides showing that they are more awarein traffic.

Mapping the Student Behavior and Decision-making Journey in Post-Graduate Study: Case of a U.S. University082-1621



Despite the extant research on the importance of consumer journey mapping, there are no indepth research and interview towards students’ uniquedecision journey mapping. This research is the first to examine the decision-making process of MBA students of a small University and create a uniquejourney map for the students.

Elderly patients’ lifeworld living with diabetic retinopathy or glaucoma: a phenomenological study082-1308

Antonio Silva, Quality Office , University Of Sao Paulo, Brazil

Maria Gouvea, Associate Professor, Universidade De São Paulo, Brazil

The patient adherence is a major current focus in healthcare management. It is defined as a degree to which patients follow the recommendations oftheir healthcare professionals. However, few researchers have addressed the reasons for non-adherence in these patients’ groups..

Meanings associated with the consumption of smartphones by university students of the emerging middle class082-1735

Tonny Rodrigues, Associate Professor, Centro Universitário Santo Agostinho, Brazil

Antonio Sousa Filho, Student, Centro Universitário Santo Agostinho, Brazil

Simone Silva, Student, Centro Universitário Santo Agostinho, Brazil

This study aims to understand the meanings associated with smartphones consumption by university students of the emerging middle class. Theresults demonstrate an influence of utilitarian and hedonic consumption of this good. It is proposed that companies promote the relationship betweentheir brand, analyzing this public's loyalty.


174


Operations Management in Emerging Business Applications

Chair(s): Jian Chen

Invited Session:

Invited Session

Signaling Quality with Return Insurance082-0340

Chong Zhang, Student, Tsinghua University, China

Man Yu, Assistant Professor, Hong Kong University Of Science & Tech, Hong Kong

Jian Chen, Professor, Tsinghua University, China

Motivated by sellers’ practices on various shopping platforms such as Taobao.com and JD.com, this article examines the informational role of a returninsurance, which compensates consumers for their cost of returning the items. We characterize the conditions under which the return insurance canserve as an effective signal of high-quality products.


The Implication of Renegotiation on Testing Time for Software Outsourcing Contract Choice082-0527

He Huang, Professor, Chongqing University, China

Minhui Hu, Student, Chongqing University, China

Hongyan Xu, Professor, Chongqing University, China

This paper examines the choice of two software outsourcing contracts with renegotiation on testing time, (i.e., fixed-price and time-and-materialcontracts), and find that the two incentive instruments, inspection and renegotiation, may be either complements or substitutes.

Influenza Supply Chain Management with Overconfident Agents082-0713

Lijun Ma, Professor, Shenzhen University, China

Lin Meiyan, Assistant Professor, Shenzhen University, China

Weili Xue, Associate Professor, Southeast University, China

In this paper, we study the influenza supply chain management problem with overconfident agents. We focus on how consumer and manager over-confidence affect the influenza supply chain. First, we characterize the threshold value for a overconfident consumer to search for the vaccine. Then,we characterize the optimal production policy.

Implications of Renegotiation on Testing Time for Software Outsourcing Contract Choice082-0343


In this paper, we examine two software outsourcing contracts with renegotiation on testing time, (i.e., fixed-price and time-and-material contracts), andfind the implications of renegotiation for contract choice and the two incentive instruments, (i.e., inspection and renegotiation), may be eithercomplements or substitutes depending on their costs and the provider’s development efficiency.

Retail Operations

175


Managing Product Returns in Retailing

Chair(s): Aydin Alptekinoglu

Invited Session:

Invited Session

How much do online consumers really value free product returns? Evidence from eBay082-0259




Michael Galbreth, Professor, University Of South Carolina, United States

In this paper, we investigate the drivers of a return policy and the value of a return policy using data collected from eBay. Our results suggest that whilethe value of a full refund policy to consumers is positive and significant, such a value may not be as large as one might expect.

Improving Product Quantity By Using Retailers Initiated Returns082-0564

Hao-Wei Chen, Assistant Professor, University Of Toledo, United States

The retailer can utilize retailer-initiated returns (RIR) to maintain its brand value and reputation because not all dissatisfied customers choose to returnitems. With RIR, customers are encouraged to return items for refunds. In this paper, we study how such a strategy affects the quality of the productsand profitability.

Forecast Evolution in the Final Order Problem with Product Returns082-0924

Christian Bohner, Lecturer, Technische Universitat Munchen, Germany

Stephen Graves, Professor, Massachusetts Institute Of Technology, United States

Stefan Minner, Professor, Technische Universitat Munchen, Germany

In this paper, we consider the final order problem of a spare parts provider who faces customer demands and receives product returns. Forecasts existfor both demands and returns. Considering forecast evolution, we find a flexibility effect, a pull-away-from-center effect, and large cost savings andprove the structure of the optimal policy.


176


Product Acquisition and Contracting in CLSC

Chair(s): Aditya Vedantam Akshay Mutha

Invited Session:

Invited Session

Delegated Quality-Dependent Used-Product Acquisition082-1424

Moritz Fleischmann, Professor, University Of Mannheim, Germany

Gerrit Schumacher, Student, University Of Mannheim, Germany

Jochen Schlapp, Assistant Professor, University Of Mannheim, Germany

In this work, we consider a recommerce provider that collaborates with a retailer for the acquisition of used products of varying quality. We discussensuing incentive issues and derive an optimal contract that coordinates the acquisition process in addtion to providing conditions as to when qualitydifferentiation is profitable.

Implications of Innovative Engineering Design on CLSC Coordination: Input Material Reduction Incentives vs. Enhanced Recycling082-1479


Eren Cil, Assistant Professor, University Of Oregon, United States



In this paper, we consider a setting wherein a buyer procures standard-sized forgings from a supplier, and performs machining, which yields finalcomponents and significant scrap. Adopting a principal-agent framework, we investigate coordination implications while accounting for potentialinformation asymmetry issues, and find that improved recycling may or may not mitigate decentralization cost.

Pricing in remanufacturing operations082-0173

Akshay Mutha, Assistant Professor, University Of Vermont, United States



In our paper, we consider a firm that can remanufacture products after the demand is realized, analyzing the effect of postponing remanufacturingoperations on the pricing decisions of a firm. Additionally, we show the application of our model using industry data.

Supplier Contracting for Reuse at a Third Party Remanufacturer082-0694



In this article, we study the impact of supplier contracts on end-of-use disposition decisions at a third party remanufacturer (3PR) under 3PR riskaversion and condition uncertainty. We empirically validate our findings with a dataset on incoming used equipment and supplier contracts provided bya 3PR in the IT Asset Disposition Industry.


177


Social Media Platforms

Chair(s): Yixin Lu

Invited Session:

Invited Session

Online Arbitrage: The problem and a Remedy082-0312


Jingchuan Pu, Student, University Of Florida, United States

David Sappington, Professor, University Of Florida, United States

Recent times have seen a widespread of online arbitrage across the internet platforms. We model this phenomenon formally and derive conditionsunder which a simple price change mechanism wouldn’t bring diligence in arbitrage firm’s behavior. In this paper, we propose a policy and prove underwhich the arbitrageur behavior can be disciplined.

Targeted and Re-Targeted Advertising under Competition082-0978

Zhen Sun, Assistant Professor, The George Washington University, United States

In online advertising, both targeting and re-targeting are commonly used techniques by advertisers. In this paper, we apply a game theoreticalapproach to study how the online advertising strategies of firms that are competing in the same market change in the competitive environment.

Introducing Serendipity to News Reading Using Uncertainty-Aware Scoring082-0813

Rikiya Takahashi, Machine Learning Engineer, Smartnews Inc., Japan

Shunan Zhang, Machine Learning Engineer, Smartnews, Inc, United States

In this paper, we propose a novel Bayesian model of uncertainty-aware scoring and ranking for news articles to address the filter-bubble problem. TheBayesian binary classifier is expressed with contextual coefficients that can be computed efficiently using a low-rank version of Laplace's method viathin SVD. Directions to practice risk are discussed.

Competing with the Sharing Economy: Strategies for Manipulating Consumer Opinions082-1484

Cheng Nie, Student, University Of Texas Dallas, United States

Eric Zheng, Professor, University Of Texas Dallas, United States

Sumit Sarkar, Professor, University Of Texas Dallas, United States

In this paper, we investigate the change of hotels’ online review manipulation strategies in response to Airbnb’s presence. We find, in the presence ofhigher levels of Airbnb competition, hotels demote their competitors less; high-end hotels intensify self-promotion activities while low-end hotels makeno change.


179

Saturday, 08:00 AM - 09:30 AM, GBR B Track:

Pricing and Revenue Management in Retail Operations

Chair(s): Tim Huh Lifei Sheng

Invited Session:

Invited Session

Position-aware recommender systems: Optimizing product display positions to maximize conversion082-0242

Hai Jiang, Associate Professor, Dept. Of Industrial Engineering, China

Rui Chen, Student, Tsinghua University, China

Recommender systems have been widely used by online stores to suggest items of interest to users. In this research, we propose a position-awarerecommender system, which takes into account the effect of display positions. We formulate the problem as a non-linear mathematical program anddevelop efficient solution algorithms.


Vertical Differentiation In Duopoly Competition With Network Effect082-0357

Xin Geng, Assistant Professor, University Of Miami, United States

Guang Xiao, Student, Hong Kong Polytechnic Univ, Hong Kong

Xiaomeng Guo, Assistant Professor, Hong Kong Polytechnic Univ, Hong Kong

In a multi-period duopoly pricing competition setting, we identify two kinds of social network effects and study their respective impact on the equilibriumvertical differentiation between firms, as well as the firms' prices and profits. We conduct the studies under different pricing schemes and deriveinteresting results.

Pricing under Diffusion-choice Models082-0921

Hongmin Li, Associate Professor, Arizona State University Tempe, United States

This paper considers the centralized pricing problem of a firm managing multiple substitute products. Demands of these products undergo a diffusionprocess and customers choose among the products, with the choice probability of each product given by the logit model. We examine the firm’soptimal pricing problem in this context.

Pricing under Horizontal Product Differentiation082-1361

Lifei Sheng, Assistant Professor, University Of Houston Clear Lake, United States

Tim Huh, Professor, University Of British Columbia, Canada

In this paper, we study the pricing problem with the mixed multinomial logit model (MMNL). We explore the structural properties of the optimalmonopoly solution and compare it with the duopoly equilibrium solution. Our results reveal the impact of MMNL model on the pricing decisions.


181

Saturday, 08:00 AM - 09:30 AM, GBR D Track:

Contracts & Collaboration

Chair(s): Kumaravel Sivakumar


Contributed Session

An Experimental Investigation of Performance Based Contracts in Product Support Services082-1626

Carullah Kucuk, Student, University Of North Texas, United States

This study investigates the effect of contracting design on supplier’s decision on product support service contracting. In a controlled laboratory setting,supplier’s decisions are evaluated under Resource Based Contracting and Performance Based Contracting. The data suggest that Performance BasedContracting increases the investment on product reliability.

Market Design to Optimizing Project Funding in the Peer to Peer Lending Markets082-0643

Atef Yekta, Lecturer, Worcester Polytechnic Institute, United States

Robert Day, Associate Professor, University Of Connecticut, United States

Ram Gopal, Professor, University Of Connecticut Storrs, United States

In this research, using time-series field data from one of the first online American’s marketplace lending platforms, we analyze aggregate investorbehavior based on characteristics of available loans. We also consider the strategic framing decisions of the market maker to influence investors’behavior.

Behavioral Differences in Theoretically Equivalent Supply Chain Contracts082-1395

Kumaravel Sivakumar, Student, Iim Tiruchirappalli, India

This study seeks to examine how decision-makers perceive supply chain contracts which are otherwise mathematically equivalent, in terms ofachieving supply chain coordination. It attempts to provide a theoretical, behavioral explanation and a descriptive model on how decision-makers areboundedly rational, while processing the different contract parameters.


182

Saturday, 08:00 AM - 09:30 AM, GBR E Track:

Empirical Research in Supplier Innovation

Chair(s): Tingting Yan

Invited Session:

Invited Session

Horizontal versus Vertical Structural Holes in Supply Networks: Contrasting Performance Implications for Focal Firms082-0073

Sangho Chae, Assistant Professor, Tilburg University, Netherlands

This study introduces a novel approach to understanding structural holes in supply networks and examines the performance implications of thedisconnections between the focal firm’s suppliers (i.e., horizontal structural holes) and the disconnections between the focal firm’s customers andsuppliers (i.e., vertical structural holes). The goal of our analysis is to reveal their contrasting effects.

Innovation Objectives, Knowledge Sources and Benefits of Breadth: Replication and Extension082-0208

Ravi Srinivasan, Assistant Professor, Loyola University Maryland, United States



Soumodip Sarkar, Professor, University Of Evora, Portugal

Using large scale survey based innovation data, this paper validates the importance of breadth of innovation objectives and knowledge sources oninnovation performance. We also segment knowledge sources into proximal and distal sources; and innovation objectives into process and productrelated objectives Finally, this paper discusses the implications to the literature.


Organizational Culture and New Product Performance: the Mediator Effect of Collaborative Capability082-1502

Patrícia Sauan, Student, Fgv-Eaesp, Brazil

Ely Paiva, Professor, Fundacao Getulio Vargas, Brazil

Both corporate and academic communities consider collaboration as a key element of an organizational culture. Empirical studies put this statement indoubt. This research intends to fill three gaps pointed for the mixed results: endogeneity, the use of an inappropriate level of analysis, and theheterogeneity of the innovation process.

Analyzing Operations Management Literature Through a Topic Modeling Lens082-0366

George Kurian, Student, University Of Texas Arlington, United States

This study uses the Latent Dirichlet Allocation (LDA) approach to find distinct topics in the operations management literature. Our author co-citationand bibliographic networks give an insight into the influential authors. Addionally, in order to give researchers deeper insight, we also use machinelearning concepts for prediction of certain attributes.


186

Saturday, 08:00 AM - 09:30 AM, GBR I Track:

SCM Paper Competition 1

Chair(s): Marcus Bellamy Arzum Akkas

Invited Session:

Invited Session

Leveraging Comparables - New Product Sales Forecasting082-1889

Lennart Baardman, Student, Mit Operations Research Center, United States

Divya Singhvi, Student, Mit Operations Research Center, United States

Igor Levin, Sr. Director, Global Analytics, Johnson & Johnson, United States

Georgia Perakis, Professor, Massachusetts Institute Of Technology, United States

We introduce an intuitive approach for forecasting demand of new products. We identify “comparable” products in order to make accurate predictions.The approach is fast, scalable, and mimics the current practice of retailers. In collaboration with Johnson & Johnson Consumer Companies Inc., weprovide prediction improvements of around 40%-50% (WMAPE).

Mass Customization and "Forecasting Options’ Penetration Rates Problem082-1890




Auto manufacturers produce a very large number of feasible configurations that makes it impossible to forecast the demand of individualconfigurations. Thus, they forecast on options level while ignoring rules for selecting options. As a result, forecasts are frequently infeasible. Wemodel, analyze and solve this NP-hard problem.

Strategic Surge Pricing and Forecast Communication on On-Demand Service Platforms082-1891

Harish Guda, Student, University Of Texas Dallas, United States

Upender Subramanian, Associate Professor, University Of Texas Dallas, United States

We examine pricing and communication strategies of on-demand service platforms, explicitly accounting for the platform’s and workers’ incentives toserve consumers in adjacent market zones. We show when, how and why surge pricing may be counterintuitively used even in zones where supplyexceeds demand to further imbalance supply and demand.


189

Saturday, 08:00 AM - 09:30 AM, GBR L Track:

Inventory Models

Chair(s): Fouad Mirzaei


Contributed Session

Lot size optimization for manufacturer and supplier in two-stage MTO production under consumer green awareness082-0342

Ao Qiao, Student, The University Of Hong Kong, Hong Kong

S.H. Choi, Associate Professor, The University Of Hong Kong, Hong Kong

Yuchen Zhao, Student, The University Of Hong Kong, Hong Kong

Shuyi Wang, Student, The University Of Hong Kong, Hong Kong

This research studies carbon management of centralized production in a two-stage make-to-order system involving a manufacturer and its supplier.The objective is to maximize the total profit for both parties by optimizing the production lot sizes and the product sustainability, taking carbon emissionand consumer green awareness into consideration.

Analyzing reorder decision biases under continuous-review (R,Q) policies082-1151

Yong Won Seo, Professor, Chung-Ang University, Korea, Republic of (South Korea)

Samantha Park, Student, Chung-Ang University, Korea, Republic of (South Korea)

In this talk, we analyze behavioral biases in reorder decision under continuous-review (R,Q) policies. Executing behavioral experiments, we show thereorder decision biases can be modeled incorporating subjective utility factors. We show that the effects of the decision biases on the supply chainoperations can be mitigated by utilizing our model.

General Optimal Market Area Model for Perishable Products082-1638


Fouad Mirzaei, Assistant Professor, University Of North Texas, United States

This study presents the joint inventory, facility location, and capacity decision for a firm serving a market through its depots. Imposing time-basedconstraints on the storage and transportation processes, I investigate the link between the product perishability within a supply chain and its design.



191


Sourcing Contracts in Global Supply Chains

Chair(s): Yaneth Correa-Martinez


Contributed Session

Achieving globally optimal supply chain contracts: Options for sharing profit082-1417

Fan Tseng, Professor, Univ Of Alabama In Huntsville, United States

Laird Burns, Associate Professor, University Of Alabama Huntsville, United States

We consider optimal costs for a three-echelon supply chain with capacity constraints, where optimal solutions for each tier may not comprise a globallyoptimal solution. We identify options for sharing of supply chain profit in the case of a supplier with market power to cooperate in achieving the optimalsolution.

Global sourcing and inventory investment relationship:The role of a CSO?082-1398

Adams Steven, Assistant Professor, University Of Maryland, United States

John-Patrick Paraskevas, Assistant Professor, Miami University, United States

In this paper, we examine the effect of global sourcing on inventory-investment with emphasis on the moderating influence of the supply chain officer.Specifically, we investigate the effect of hiring Chief-Supply-Chain Officers on chain-inventory-global sourcing linkage. CSOs result in reduced chain-inventory, with overwhelming benefits to the focal-firm.

Sustainable Supply Chain Management Considerations in Operations Due Diligence: How Green is the Deal?082-0022

Pavan Manocha, Student, University Of Cambridge, United States


Organizations are challenged with implementing commitments for sustainability within the context of their global value networks, networks that areincreasingly fueled by mergers and acquisitions. In this paper, we examine an exemplar "green deal" to understand how sustainable supply chainmanagement factors are considered in operations due diligence.

The Effect of Manufacturing Reshoring on Port Performance082-0936

Gawon Yun, Student, University Of Rhode Island, United States

With an increasing public sentiment about reshoring, relocating manufacturing facilities has been an important strategic consideration. This studyexamines the impact of increasing reshoring activities on port performance and finds that the impact is contextual due to the frame of reference andprimarily occurs from decreased cargo volume.


192


Panel Session: The Operations – Finance Interface: New Frontiers and Directions

Chair(s): Shailesh Kulkarni Yunxia Zhu

Invited Session:

Invited Session

Panel Session: The Operations – Finance Interface: New Frontiers and Directions082-1854


Nicola Secomandi, Professor, Carnegie Mellon University, United States


John Birge, Professor, University Of Chicago, United States

The expert panel will discuss key insights from prior research, best practices, current topics in this area, promising new future research directions, andadvice to F1732young researchers in the area of finance and operations management.


193


Optimal Policies for Serial, Assembly, or Project-Based Inventory Systems

Chair(s): Shi Chen

Invited Session:

Invited Session

Asymptotic Optimality of Order-Up-To Policies for Serial Inventory Systems with Lost Sales082-0457

Marco Bijvank, Assistant Professor, University Of Calgary, Canada

Tim Huh, Professor, University Of British Columbia, Canada


In this paper, we show that (S-1,S) and (R,nQ) replenishment policies are asymptotically optimal for serial inventory systems where excess demand atthe most downstream stage (i.e., the retailer) is lost and the penalty cost for lost demand grows large. This paper also illustrates how cost effectivethese policies are for moderate service levels (75-99%).

Inventory Control and Delivery Time Quotation for Assembly Supply Chains082-1456

Shi Chen, Assistant Professor, University Of Washington, United States

Kamran Moinzadeh, Professor, University Of Washington, United States


We study an assembly system of a contractor, who quotes delivery times to customers, and suppliers who stock prefabricated modules. Whether acustomer will wait or leave depends on the quotations. We consider uniform versus adaptive quotation policies of the contractor, and independent vscoordinated inventory policies of the suppliers.

Optimal and Near-Optimal Component Replenishment and Allocation in Assemble-to-Order Systems082-1491

Shuyu Chen, Student, Duke University Durham, United States

Lijian Lu, Senior Vice President, --, China

Jeannette Song, Professor, Duke University Durham, United States

Hanqin Zhang, Professor, National University Of Singapore, Singapore

In this paper, we study the optimal component allocation rule and inventory replenishment policy in assemble-to-order (ATO) systems with constantlead times. We first analyze the W- and M-systems. Then we develop a heuristic replenishment policy with near optimal performance. The heuristic iscomputationally efficient and works in general ATO systems.

Managing Inventory and Time Buffers in a Two-Stage Project Supply Chain082-1787


Xingxing Chen, Student, Washington University St Louis, United States

Yu Xia, Associate Professor, Northeastern University, United States

This work studies the material inventory management problem in a two-stage project supply chain in which a manufacturer has to deliver a designatedproject at an agreed upon time and is subject to project delay cost, where project delay is mainly caused by mismatch between supply and demand ofmaterials.


194


OM-Marketing Interface in Retail Operations

Chair(s): Necati Ertekin

Invited Session:

Invited Session

Service Dependency and the Role of Labor in Retailing082-0334

Chien-Ming Chen, Associate Professor, Nanyang Technological University, Singapore


In this paper, we take an integrated perspective to empirically examine the impact of customer service dependency and labor capacity allocation onretail store performance. Using a mediation framework, we quantify the direct/indirect effects of staffing on sales revenue, and articulate how theeffects are moderated by service dependency.

Information Provision Under Showrooming and Webrooming082-0960

Yuyun Zhong, Student, Drexel University, United States

Wenjing Shen, Associate Professor, Drexel University, United States


Consumers strategically choose product information gathering channel and product purchasing channel. Showrooming and webrooming exist when thetwo channels deviate. in this work, we endogenize consumers’ choices of information gathering and purchasing, and examine how the online retailerprovides information effectively when competing with a brick-and-mortar retailer.

Supply Network Effects on the Scalability of Online Grocery Retail Platforms082-1595

Lina Wang, Student, Arizona State University, United States

Timothy Richards, Professor, Arizona State University Tempe, United States

Elliot Rabinovich, Professor, Arizona State University Tempe, United States

A grocery retail platform acts as a two-sided market connecting consumers and suppliers. Its scalability depends on the type and the number ofvendors participating in the platform. We study empirically indirect network effects on scalability of a platform through a consumer demand model and asupply provision equilibrium model.

On the Profitability of Stacked Discounts: Identifying Revenue and Cost Effects of Discount Framing082-0605

Necati Ertekin, Assistant Professor, Santa Clara University, United States

Jeffrey Shulman, Associate Professor, University Of Washington, United States

Haipeng (Allan) Chen, Associate Professor, Texas A&M University College Station, United States

Previous research has demonstrated that stacked discounts increase retail revenue. For instance, a retailer that offers “20% off, plus 25% off” shouldsell more products than when it offers an economically equivalent single discount of “40% off”. This paper conducts multi-methodology research toinvestigate a potential downside of offering stacked discounts.


195


IT Adoption and Usage in IS and OM



Contributed Session

A Proposal for Integration of a BIM Model to the Last Planner System082-1294

Ricardo Machado, Senior Lecturer, Pontifical Catholic University Of Goias, Brazil


Priscilla Rodrigues, Assistant Professor, Pontifical Catholic University Of Goias, Brazil

This research analyzed the integration of BIM to the Last Planner system in the construction industry. As the principal conclusion, we obtained asynergy between the model proposed and the Last Planner® system, through automatic verification of constraints, visual management, andimprovement of the medium and short-term planning.

Evaluating and overcoming barriers of RFID implementation in a process industry in New Zealand082-1821

Ram Roy, Senior Lecturer, Eastern Institute Of Technology, New Zealand

Supriya Roy, Process Engineer, Metro Performance Glass, New Zealand

This paper explores RFID technology option for a glass manufacturing plant to be implemented via apps/mobile platforms for searching customerordered glasses through various stages in plant. It also examines impact of RFID on glass reworks data to optimize times spent leading to increasedprofitability and customer satisfaction.

Creation/use of portfolios of freight procurement electronic marketplaces by trucking companies (USA vs. Europe).082-0915

Stephane Collignon, Assistant Professor, West Virginia University, United States

In this qualitative study, we explore the adoption and use of portfolios of freight procurement electronic marketplaces by trucking companies in the USAand Europe. The portfolio approach reveals corporate-level behaviors that are unknown at the single-system level. The two different cultural and legalenvironments helps building sound theory.

Friendly or No: Food Delivery Apps and the Technology Anxiety Question082-0411

Alciney Cautela Jr, Student, Universidade Anhembi Morumbi, Brazil

Luiz Kosuge, Student, Universidade Anhembi Morumbi, Brazil

Sérgio lopes, Student, Universidade Anhembi Morumbi, Brazil



This paper proposes an acceptance model for the use of technology for meal application applications, based on the Technology Acceptance Model(TAM), and adding a new construct called Task-Technology Adjustment. The questionnaire obtained 355 responses. After exploratory factorialanalysis, the model was validated demonstrating its applicability.


196


Econometric Analysis of Supply Chain Performance

Chair(s): Charles Wang

Invited Session:

Invited Session

Corporate Diversification and Inventory Management082-0973

Zhuang Qian, Student, Suny At Buffalo, United States


This project investigates the influence of different corporate diversification strategies on inventory management.

Case Study on Designing Supply Chain Strategy using Data Analytics Approach082-1616

Hing Kai Chan, Professor, University Of Nottingham Ningbo China, China

Shuojiang Xu, Student, University Of Nottingham Ningbo China, China

Jing Dai, Associate Professor, Nottingham University , China

Machine learning approaches are employed to predict the demand the case company. A correlation analysis is first conducted to reveal the relationshipof studied parameters. Then, the demand of different products can be forecasted using the trained prediction model, which helps the company toformulate her supply chain strategy better.

Investigating the Performance Spillover Effect between Supplier and Customer Firms in Dyadic Supply Chains082-0943

Yabing Zhao, Assistant Professor, San Francisco State University, United States


Feng Gu, Associate Professor, Suny At Buffalo, United States

In this study, we investigate the performance spillover effects between supplier and customer firms in dyadic supply chains. Based upon a large-scaledyadic supply chain dataset we collected and examined, we find a strong negative performance spillover effect between supplier and customer firmsover time.


197


Teaching Analytics with Teradata University Network and SAS Visual Analytics & Visual Statistics

Chair(s): Dursun Delen


Contributed Session

Teaching Analytics with Teradata University Network and SAS Visual Analytics & Visual Statistics082-1715

Dursun Delen, Professor, Oklahoma State University, United States


Teradata University Network (TUN) is an online portal for analytics teaching resources. TUN contains several leading analytics software products (e.g.,SAS, Teradata/Aster, Microstrategy, Tableau, etc.) along with a variety of teaching resources created by academics to be used by educationalinstitutions all over the world (2700 universities in 118 countries),


198


Evidence-Based Management of Humanitarian Operations

Chair(s): Harwin De Vries

Invited Session:

Invited Session

D-Eye for An Eye: Tele-Ophthalmology to Scale Eye Care for India's Visually Impaired082-1118

Novi Dewan, Student, Whu - Otto Beisheim School Of Management, Germany

Stefan Spinler, Professor, Whu - Otto Beisheim School Of Management, Germany

India has 12,000 ophthalmologists resulting in an inadequate reach of one ophthalmologist for 110,000 citizens. India has 12 million of the world’s 39million blind folks. To address problems of reach, and soon, we investigate how D-Eye, a portable ophthalmoscope (retina/eye-disease detector), couldbe best adopted for Tele-Ophthalmology in India.

Donations for the refugee crisis: Cash vs. in-kind aid082-1584

Telesilla Kotsi, Student, Kelley School Of Business, United States


Owen Wu, Associate Professor, Indiana University, United States

Motivated by our fieldwork during the response to the Syrian refugee crisis, we analyze tradeoffs regarding the optimal mix of aid (cash and in-kind aid)that a social welfare-maximizing humanitarian organization offers to refugee populations.

Evidence-Based Vehicle Planning for Humanitarian Field Operations082-0712



Optimization approaches for planning and routing of humanitarian field operations have been studied often in this field. However, their adoption inpractice seems absent. Based on interviews, literature, and modeling results, we discuss the applicability and cost-effectiveness of such approachesand identify areas where future research is needed.


199

Saturday, 10:00 AM - 11:30 AM, 335C Track:

Case Studies in Humanitarian Logistics

Chair(s): Adriana Leiras


Contributed Session

Locating the Source of Large-Scale Outbreaks of Foodborne Disease082-0831

Abigail Horn, Reader, Kuehne Logistics University, Germany

Hanno Friedrich, Assistant Professor, Kuehne Logistics University, Germany

We study the problem of identifying the source of emerging large-scale outbreaks of foodborne disease and develop a network-theoretic solution. Wedemonstrate the benefits of this approach to source detection through application to different network topologies, including real data from the 2011EHEC outbreak in Germany.

The role of private sector in cash transfer programming of humanitarian response082-0629

Ioanna Falagara Sigala, Student, Wu, Austria

Fuminori Toyasaki, Associate Professor, York University, Canada

Cash Transfer Programming (CTP) is increasingly used in humanitarian response. Based on primary and secondary qualitative data, this paper firstanalyzes the mechanism of CTPs and the humanitarian organizations’ criteria for implementing CTPs. Second, we explore the role of private sector,specifically of financial services providers in delivering cash to beneficiaries.

Perception of Brazilian regarding the protection of their pets in case of a disaster082-0845

Ana Paula Ribeiro , Student, Centro Paula Souza, Brazil

Taiane Ribeiro , Student, Centro Paula Souza, Brazil



A survey method was applied to detect the aspects that influence the behavior of the Brazilian population, regarding the protection of their animals incase of an emergency evacuation. We conclude that the development of policies considering pets in these situations helps the population evacuatedand the relief process.

Vulnerability assessment of health services infrastructure in lima metropolitan082-1684

Michelle Rodriguez, Professor, Universidad Del Pacífico, Peru

Alvaro Talavera, Professor, Universidad Del Pacífico, Peru

This paper evaluates the vulnerability of the infrastructure of health services and hospitals in Lima Metropolitan. For this, population density, roadstructure, hospital network, and geographic vulnerability to various types of disasters are considered. This will allow for research evaluating the currentconditions of the health centers in the face of a natural disaster.


Integrated framework for stakeholder collaboration strategy in disaster response082-0311

Tharcisio Fontainha, Student, Pontifica Universidade Catolica Do Rio De Janeiro- Puc Rio, Brazil

Adriana Leiras, Assistant Professor, Pontifica Universidade Catolica Do Rio De Janeiro- Puc Rio, Brazil

Luiz Scavarda, Professor, Pontifica Universidade Catolica Do Rio De Janeiro- Puc Rio, Brazil

The thesis offers a framework to guide stakeholders´ collaboration in disaster response. The framework embraces three pillars: stakeholders’identification, stakeholders’ wants and needs, and response processes. The research applies systematic literature reviews to develop the frameworkand case study with data from Brazil towards its improvement and first external validation.


200


Relation between Culture and Operational Excellence

Chair(s): Thomas Bortolotti

Invited Session:

Invited Session

Cultural difference in Operations and Supply chain research: Is diversity the missing link?082-0696

Frank Wiengarten, Associate Professor, Esade Business School, Spain

Previous years have seen a vast accumulation of cross-cultural research in the operations and supply chain management literature. Literature on thepractices-efficacy relationship has largely concluded that culture has a significant impact on this relationship. This paper explores the impact thatdiversity can have on overcoming possible negative cultural contingencies.

National Culture Effects on Offshoring and Reshoring082-0930

Richard Metters, Professor, Texas A&M University College Station, United States

This talk is meant to assist your teaching by presenting examples to use in class. Anecdotes of cultural difficulties with offshoring are discussed..

Achieving operational excellence: the role of organizational culture082-1095

Thomas Bortolotti, Assistant Professor, University Of Groningen, Netherlands

Stefania Boscari, Assistant Professor, University Of Groningen, Netherlands

Pamela Danese, Associate Professor, Universita Degli Studi Di Padova, Italy

Barbara Flynn, Professor, Indiana University, United States

Several companies have implemented different improvement programs jointly (e.g., total quality management, just-in-time, six sigma) to increase theircompetitiveness, but with mixed results. Our study suggests that different organizational culture profiles fit different improvement programs, and thismay explain difficulties in implementing the practices together and achieving operational excellence.

Customizing Operation Strategies to Cultures in Non-Traditional Contexts082-1720


Zhongzhi Liu, Assistant Professor, Soochow University, China

Universal applicability of operational strategies (e.g., Lean and Six-Sigma) is questionable. Non-traditional contexts and cultures may be antithetical toa strategy’s precepts. Can the strategies be customized without being corrupted? In this research, interviews from non-traditional (e.g., governmental)contexts are discussed and used to expand understanding on this topic.F1604


201


Online Platforms

Chair(s): Sina Zare

Invited Session:

Invited Session

A Picture is Worth One Thousand Words: How Title Images Affect Performance of Crowdfunding Projects?082-1452

Jian-Ren Hou, Student, University Of Texas Arlington, United States

Jie Zhang, Associate Professor, University Of Texas Arlington, United States

Crowdfunding is a novel platform that raises funds from the contributions of many individuals to achieve a preset goal. This article intends to investigatethe effects of title images on the performance of crowdfunding projects. Findings of this research will suggest a fundraiser how to design the title image.

Role of Competition in IT Enabled Crowdsourcing Platforms: Self-Efficacy and Performance Effects082-1509

Indika Dissanayake, Assistant Professor, University Of North Carolina Greensboro, United States

Nikhil Mehta, Assistant Professor, University Of North Carolina Greensboro, United States

Vasyl Taras, Associate Professor, University Of North Carolina Greensboro, United States

Prashant Palvia, Professor, University Of North Carolina Greensboro, United States

Kwasi Amoako-Gyampah, Professor, University Of North Carolina Greensboro, United States

Technology-enabled crowdsourcing teams are increasingly helping organizations find innovative solutions to their problems. Based on comprehensivetime-variant data from 158 crowdsourcing teams, we found that self-efficacy improves team performance only in competitive settings. Additionally, wefound that technology can be used to induce recursive relationships between self-efficacy and performance

When is the good time for twitch streamers to adopt AutoMod?082-1523

Yuan Zhang, Student, University Of Texas Arlington, United States


Streamers being “trolled” is one of the most severe issues on live streaming video platforms. After analyzing streamers’ anticipation utility by discussingthe tradeoff between the interaction incentive and the trolling prevention through adopting a security artifact, the authors provide optimized adoptiontime for streamers.

Incentivizing Suppliers Using Scorecard082-1701

Sina Shokoohyar, Student, The University Of Texas At Dallas, United States


A suppliers’ scorecard is a tool for manufacturers to track suppliers’ performance. We investigate the effectiveness of two approaches for amanufacturer to incentivize suppliers to improve their performance based on the evaluation of their scorecard performance, the absolute and relativeapproaches.


202


Deep Learning in Pharma and Health Care Delivery

Chair(s): Sridhar Seshadri

Invited Session:

Invited Session

Digital Transformation – Healthcare and Life Sciences Industries082-1874

Sridhar Seshadri, Professor, Indian School Of Business, India

Digital transformations create automated integrated services enabling real-time and decision based business outcomes. Simultaneously, large scaledata and advances in machine learning techniques have made it possible to radically redesign business processes, operations and strategies in bothpharma and healthcare. Panelists will discuss the best practices in this domain.


203


Healthcare Scheduling 1

Chair(s): Nickolas Freeman

Invited Session:

Invited Session

Developing a Scheduling Template for a Breast Imaging Outpatient Center082-0368

Ranganath Iyer, Sr. Healthcare Systems Engineer, University Of Texas Md Anderson, United States

At the MD Anderson Cancer Center (MDACC), a study showed that by planning and developing an efficient scheduling template for a Breast Imaging(BI) outpatient center that matched patient arrivals improves capacity and reduces turnaround time (TAT). Additionally, the template resulted inimproving the work-life balance of physicians and staff.

Primary Care Capacity Planning for Open-Access Appointment Systems082-0256

Ali Dogru, Student, University Of Alabama Tuscaloosa, United States


Nick Freeman, Assistant Professor, University Of Alabama, United States

Motivated by PCMH principles, our paper develops a primary care capacity planning model for open-access appointment systems. Consideringseasonal demand, patient preferences, no-shows, and lateness, we use stochastic optimization to determine long- and short-term capacity to minimizeunmet demand, patient waiting, and overage time, using experimentation in order to provide managerial insights.

Assignment of Anesthesiologists to Non-Operating Room Sites082-0518

Joonyup Eun, Research Fellow, Vanderbilt University Medical Center, United States

Vikram Tiwari, Assistant Professor, Vanderbilt University Medical Center, United States

Max Breidenstein, Clinical Research Assistant, University Of Vermont Larner College Of Medicine, United States

Warren Sandberg, Professor, Vanderbilt University Medical Center, United States

Mitchell Tsai, Associate Professor, University Of Vermont Larner College Of Medicine, United States

The demand for anesthetizing patients at non-operating room locations continues to grow. Uncoordinated service requests and non-proximity of thesesites make staffing decisions challenging. In this paper, we develop a provider deployment optimization model that factors in distances and start timesto assign anesthesiologists. Our research reduces required anesthesia providers without compromising other performance measures.


204


Healthcare Operational Analytics

Chair(s): Sriram Venkataraman

Invited Session:

Invited Session

Raising the alarm bell on opioids082-0364

Ritu Agarwal, Professor, University Of Maryland, United States

David Anderson, Assistant Professor, City University Of New York, United States

Margret Bjarnadottir, Assistant Professor, University Of Maryland, United States

Alan Nelson, Managing Member, Innolytics, Llc, United States

Kislaya Prasad, Professor, University Of Maryland, United States


The ongoing opioid epidemic is a serious public health issue. In our paper, we investigate the feasibility of early detection of chronic opioid use andbuild advanced Machine Learning models that can be incorporated into clinical decision support systems, potentially minimizing adverse eventsassociated with chronic opioid use and dependency.

Visualizing the Flow of Patients on the Day of Surgery082-1342

Majbah Uddin, Student, University Of South Carolina, United States

Nathan Hyunh, Associate Professor, University Of South Carolina, United States


Kevin Taaffe, Associate Professor, Clemson University, United States

In large academic health centers, it is often difficult to visualize the flow of the patients through the system and where they encounter delays. Thisresearch explores approaches to visualizing this perioperative services data such as using a Sankey diagram.

Discharge Process and Quality Outcomes: A Case of Pre-discharge Orders082-0112


Helen Jin, Student, Boston University Medical Campus, United States

Temidayo Adepoju, Student, Boston University, United States

Chris Manasseh, Medical Doctor, Boston University Medical Campus, United States

Pre-discharge orders (PDO) are electronic-forms used by care-providers to notify care-team members about tasks that need completion before patientdischarge. However, the utilization rate is low which affects the overall discharge process. In this paper, we will study the impact of completing PDOson patients’ length of stay and discharge times.


205


Payment Innovations in Health Care

Chair(s): Mili Mehrotra Mehmet Ayvaci

Invited Session:

Invited Session

Healthcare Payment Model Impact on Hospital Readmissions082-0155

Jon Stauffer, Assistant Professor, Mays Business School, Texas A&M University, United States


Kurt Bretthauer, Professor, Kelley School Of Business, United States

In this paper, we examine the transition from Fee-for-Service (FFS) to pay-for-performance (P4P) reimbursement plans, such as bundled paymentsand the Hospital Readmission Reduction Program (HRRP). Our research shows that P4P plans do motivate extra readmission reduction effort, but thatmisalignments can occur between the provider's efforts and the minimum total system cost effort.

Incentive-Compatible Prehospital Triage in Emergency Medical Services082-0884

Eric Webb, Student, Indiana University Bloomington, United States

Alex Mills, Assistant Professor, Kelley School Of Business, United States

Value-based payment mechanisms are increasingly used for acute care. This paper investigates value-based payment for prehospital emergencymedical services providers and finds that they would incentivize initiation of prehospital triage and improved triage effectiveness. Using data from theliterature, we estimate prehospital VBP would lead to substantial cost savings for Medicare.

Payment Mechanisms, Incentives for Adoption and Value of Health Information Exchanges082-1031

Mehmet Ayvaci, Assistant Professor, University Of Texas Dallas, United States

Huseyin Cavusoglu, Associate Professor, University Of Texas Dallas, United States

Yeongin Kim, Student, University Of Texas Dallas, United States


Diffusion of health information outside the boundaries of an organization through health-information exchanges (HIEs) is a critical step in achievingsocially desirable care outcomes. Therefore, we study the relationships among a payment model, providers' incentives to adopt HIEs, and the value ofHIEs using a game-theoretical model.

Efficiency and Equity in the Allocation of Cadaveric Livers for Transplantation082-1660

Mustafa Akan, Associate Professor, Carnegie Mellon University, United States

Ngai-Hang Leung, Assistant Professor, City University Of Hong Kong, Hong Kong

Sridhar Tayur, Professor, Carnegie Mellon University, United States

Huan Zhao, Student, City University Of Hong Kong, Hong Kong

The liver allocation system of the United States advantages certain groups of waiting list candidates over other groups. In this research, we analyze theliver allocation system, and propose alternative liver allocation policies that reduce the inequities in liver allocation while simultaneously allocatinglivers efficiently.

Service Operations

206


Novel Topics in Service Operations

Chair(s): Rohit Verma


Contributed Session


Digital transformation in retail banking and the role of digital transformed new service development082-0206

Ting Cao, Student, York University, Canada

Murat Kristal, Associate Professor, York University, Canada

Larry Menor, Associate Professor, University Of Western Ontario, Canada

This paper empirically examines the impact of digital transformation on new service performance in retail banking. A multi-dimensional construct,digital transformed new service development (NSD), is developed to capture firms’ efforts in generating new service options through the integration ofdigital technologies into the operational system.

The Strategies of Road Carriers Becoming Logistics Service Providers: A Tentative Explanation082-0824

Julie Paquette, Associate Professor, Hec Montreal, Canada

Barry Cross, Assistant Professor, Queens University, Canada

Amitoj Singh, Student, Hec Montreal, Canada

Using interviews with top managers and experts, this study unravels the reasons why some road carriers have extended their service offering andbecome logistics service providers while others have preferred to continue focusing on transportation activities for specific markets.

A technological diagnosis on the cluster of Information technology082-0078


Takeshy Tachizawa, Associate Professor, Faccamp - Faculdade Campo Limpo Paulista, Brazil

This study aims to provide a model of shared management services - one that stimulates the collaborative work - on companies involved in the luster ofInformation Technology. This is based on a qualitative research from the French project. The results in our study include the exchange of commonservices and economies of scale in the application.

AI and Humanoid Robots in Services: What Works and What Does Not (so far)082-0285

Lina Zhong, Associate Professor, Beijing Interntional Studies University, China

Rohit Verma, Professor, Cornell Sc Johnson College Of Business, United States

Many service companies have already implemented AI and humanoid robots for various customer-facing, service delivery processes. This studypresents a comprehensive analysis of actual data captured by the computer systems from about a hundred hotels that have implemented suchsystems.


207


Modeling Human Behavior in Operations/Supply Chain

Chair(s): Yinghao Zhang

Invited Session:

Invited Session

Wage Transparency in Sales Agents' Compensation Schemes082-0062

Xiaoyang Long, Assistant Professor, University Of Wisconsin-Madison, United States

Javad Nasiry, Associate Professor, Hong Kong University Of Science & Tech, Hong Kong

Sales agents with social preferences evaluate their pay in comparison with their peers and experience a positive or negative utility. In this paper, wecharacterize the optimal salesforce compensation schemes in this context and identify the conditions under which wage transparency benefits the firm.

Monitoring or Disclosure? The Role of Observability in Buyer-Supplier Collaborative Projects082-0280


Anyan Qi, Assistant Professor, University Of Texas Dallas, United States

Many manufacturers’ projects (such as innovation and new product development) often involve tight collaboration with a key supplier. In this paper, westudy two ways in which a manufacturer can increase output observability in this setting: monitoring the supplier's progress and disclosing their ownprogress to the supplier.

The Strength of the Weak Tie: Peer-induced Trust and Trustworthiness in Forecast Sharing Game082-1191

Yang Zhang, Assistant Professor, Tsinghua University, China

Meng Li, Assistant Professor, Rutgers University, United States

Yue Li, Student, Tsinghua University, China

In this paper, we study a forecast sharing game between one retailer and multiple suppliers. The retailer announces her forecast, and the output of thechannel depends on the lowest capacity built by the suppliers. We find that the inherent trust and trustworthiness between parties wear off quicklywhen more suppliers are involved.

Full Credit or Full Quantity? A Behavioral Investigation of Buyback Contracts082-0854

Yinghao Zhang, Assistant Professor, University Of Cincinnati, United States


Tianjun Feng, Professor, Fudan University, China

Stephanie Eckerd, Assistant Professor, Indiana University Indianapolis, United States

This paper investigates two forms of buyback contracts: full quantity and full credit contracts. Standard theory suggests that the retailer should orderthe same amount of inventory under these two options. Lab experiments, however, reveal different ordering patterns. We propose a behavioral modelto explain these experimental observations.



208



Chair(s): Ximin Natalie Huang

Invited Session:

Invited Session

Do environmental controversies affect the product recall decision?082-0942

Rick Hardcopf, Student, University Of Minnesota, United States


Rachna Shah, Associate Professor, University Of Minnesota, United States

This paper evaluates how negative publicity associated with a spill or pollution event, such as the Deepwater Horizon or Exxon-Valdez oil spills,causes to delay or accelerate voluntary product recall decisions, (i.e., do firms combine bad news by accelerating the decision or separate bad newsby delaying the recall decision?).

The Sharing Economy on Product Efficiency082-1196

Wayne Fu, Assistant Professor, University Of Michigan-Dearborn, United States

Ximin Natalie Huang, Assistant Professor, University Of Minnesota, United States

In this story, we examine the impact of sharing economy on the design of product efficiency level (e.g., mileage-per-gallon of vehicles) in durable goodsmarkets, while considering the existence of peer-to-peer trading. We further investigate strategies such as subsidizing new product customers forsharing, on the product efficiency decision.


209


Networks, Innovation, and Risk

Chair(s): John Gray

Invited Session:

Invited Session

Technological Innovation Spillover in Supply Networks082-0911

Hyunwoo Park, Assistant Professor, Ohio State University, United States

Waleed Muhanna, Professor, Fisher College Of Business, United States

In this work, we study how innovation outcomes propagate in supply networks. From a buyer's perspective, sourcing innovation from suppliers anddeveloping own innovation are complementary. Our empirical analysis include the effect of supplier innovation on buyer's supplier portfolio and owninnovation activities. We also consider spillover through indirect relationships in supply networks.

Investor Reactions to Risk and Reward in Product Development082-1170

Richard Kraude, Assistant Professor, University At Buffalo, United States


Sri Talluri, Professor, Michigan State University, United States

Investor reactions have a significant impact on the value of product development projects. However, developing products is risky and while theinitiation of projects may result in a new revenue stream, the outcome is uncertain. In this work, we compare initiations and failures in each phase ofclinical trials using an event study.

Customer value and operational efficiency in e-commerce marketplace: an investigation of multi-staged, dual-pronged logisticssystem

082-1438

Hyun Seok (Huck) Lee, Assistant Professor, Oregon State University, United States

Yusoon Kim, Assistant Professor, Oregon State University, United States

Junbo Son, Assistant Professor, University Of Delaware, United States

Recently large e-commerce marketplaces have begun to provide their own logistics service platform, linking warehousing, distributing, andtransporting. For these functions, however, many sellers still use their existing contracted logistics providers. Based on a real-world e-commercesystem, we examine operational efficiency and customer value achieved through these different logistics channels.

The Greenhouse Gas Mystery: Drivers of Carbon Emission in Supply Networks?082-1829

Surya Pathak, Associate Professor, University Of Washington Bothell, United States

Anirban Adhikary, Student, Indian Institute Of Management Bangalore, India

Amalesh Sharma, Assistant Professor, Texas A&M University College Station, United States


We theorize how Green House Gas (GHG) emissions from supply networks are linked to structural characteristics of the network. Using data on 222multi-tier supply-networks, we find the density of a focal firm’s supply network drives GHG emissions down, while betweenness-centralization andmodularity increases GHG emissions.

Managing the Tension between Confidentiality Protection and Innovation082-1160

Yingchao Lan, Student, Ohio State University, United States





Despite a consensus that a firm’s extended product development network plays a critical role in his innovation performance, empirical evidence linkingits downside risk for confidentiality is scarce. Facilitated with Social Network Analysis, we provide a longitudinal study employing secondary data toinvestigate their relationships.


210


Simulation & Games

Chair(s): Scott Duhadway

Invited Session:

Invited Session

Teaching Kanban Production Control Systems with Paper Toys082-1442

Christopher Sibona, Assistant Professor, University Of North Carolina Wilmington, United States

Saba Pourreza, Assistant Professor, University Of North Carolina Willmington, United States

Kanban production systems use visual cues to control the movement of products and reduce work in progress (WIP) inventory. An active learningexercise was developed to create paper toys to demonstrate the system. The initial results indicate that the exercise improved student understandingof the kanban system and WIP.

Simulation based training and gamification in POM082-0716

Avraham Shtub, Professor, Technion Israel Institute Of Technology, Israel

Solan Denis, Student, Technion Israel Institute Of Technology, Israel

Izack Cohen, Senior Lecturer, Technion Israel Institute Of Technology, Israel

A recent study revealed that the combination of simulation based training and gamification improve the efficiency and effectiveness of the learningprocess. The study and its results are presented along with simulators for Supply Chain Management and Project Management.

A Simulation for Managing Complexity in Sales and Operations Planning Decisions082-1732

Scott Duhadway, Assistant Professor, Portland State University, United States

David Dreyfus, Assistant Professor, Rutgers Business School, United States

This work focuses on a presentation on teaching complex and interrelated concepts in the classroom, including a demonstration of freely availableteaching tools and strategies for a simulation which combines inventory management, supplier selection, and forecasting into a single activity. Thepaper develping the simulation was awarded the 2017 DSJIE Best Teaching Brief.

Service Operations

211


Operational Challenges of Service Organizations

Chair(s): Ioannis Bellos

Invited Session:

Invited Session

Opaque Selling and Last-Minute Selling: Revenue Management in Vertically Differentiated Markets082-0021

Hang Ren, Student, University College London, United Kingdom

Tingliang Huang, Assistant Professor, Boston College, United States

In this paper, we analyze the performance of opaque selling as a clearance strategy in vertically differentiated markets. We characterize its mechanismand provide several policy recommendations, which can be exactly the opposite of their horizontal-differentiation counterparts. Moreover, we look athow product damage and market competition add new advantages to opaque selling.

Capacity Expansion Strategies of Service Platforms082-0024

Jeremy Kovach, Assistant Professor, Texas Christian University, United States

Ioannis Bellos, Assistant Professor, George Mason University, United States

Vishal Agrawal, Associate Professor, Mcdonough School Of Business, United States

To better match supply to demand, this paper examines mechanisms that service platforms can utilize to increase the pool of self-scheduling capacity.

Hospital Readmissions Reduction Program: Are we doing better?082-0506

Christopher Chen, Student, London Business School, United Kingdom


The Hospital Readmissions Reduction Program was instituted to incentivize hospitals to improve quality by tying patient outcomes to payments. Whilereadmissions have declined, this paper shows that a significant portion of the reduction is driven by observation bed usage, something which allows fortreatment under outpatient status while avoiding the inpatient penalty.

Continuity of Care and Risk of Readmission082-0795

Claire Senot, Assistant Professor, Tulane University, United States

In this paper, we use a large-scale, patient-level dataset to investigate the effects effect of continuity of care at the individual provider, organization, andACO levels on patient's risk of readmission.



212


Renewable and conventional energy supply chains

Chair(s): Alexandar Angelus

Invited Session:

Invited Session

The Role of Visibility for Water Resilience in Sugar-energetic Supply Chains082-1604

Marcelo Sá, Assistant Professor, Universidade Nove De Julho, Brazil

Susana Pereira, Associate Professor, Fundacao Getulio Vargas, Brazil

Priscila Miguel, Lecturer, Fundacao Getulio Vargas, Brazil

This research aimed to understand the role of supply chain visibility during a slow onset disruption. A qualitative research was carried out through casestudy in sugar-energetic chain. The main results indicate short term visibility obtained by information sharing, resulting in investments in joint effortsand specific assets.

Supply Chain Sustainability in Biomass Industry082-0108

Enda Tolon, Student, University Of Texas Rio Grande Valley, United States

Hale Kaynak, Professor, The Univ. Of Texas Rio Grande Valley, United States

Biomass fuel is known as carbon neutral because biomass forms its own body of photosynthesis. To achieve thorough sustainability, all steps of thebiofuel production should also be sustainable. In this study, our objective is to identify sustainability issues in biomass-to-energy supply chains andrelate them to sustainability performance.

A Multiple-Supplier Inventory Problem for Liquefied Natural Gas Refueling Facilities082-1088

Jose Alejandro Lopez Alvarez, Student, Rijksuniversiteit Groningen, Netherlands

Paul Buijs, Assistant Professor, University Of Groningen, Netherlands

Onur Kilic, Assistant Professor, University Of Groningen, Netherlands

Iris Vis, Professor, University Of Groningen, Netherlands

Liquefied Natural Gas (LNG) is a fuel whose quality depends on its originating source. LNG refueling facilities can mix LNG from multiple sources inorder to meet the market’s quality requirement. This paper presents a multiple-supplier inventory problem for LNG refueling facilities, where suppliersoffer a different quality and price.

Natural Gas Pipeline Transmission with Nonuniform Network Elevation082-1875

Mengying Xue, Student, Tsinghua University, China

Natural gas has become an important energy source in China. We modify the natural gas pipeline transmission model to consider nonuniform elevationand develop three-stage convex relaxation approach to solve the problem efficiently. The method could obtain a solution with satisfactory accuracy forthe largest Chinese network with 1,285 nodes

Retail Operations

213


Tutorial: Causal Inference Models in OM

Chair(s): Sadat Reza

Invited Session:

Invited Session

Causal Inference Models in OM082-1810

Sadat Reza, Assistant Professor, Nanyang Technological University, Singapore

In this tutorial, we discuss several empirical tools that have been widely used in economics to address endogeneity and selection bias challenges incausal inference. The tutorial is intended for graduate students and OM researchers who are less familiar with but interested in empirical modelling.


214


Empirical Studies in CLSCs

Chair(s): Erin Mckie

Invited Session:

Invited Session

Signaling Quality through Terms of Sale: Return Policy Generosity, Price, and Demand in Online Retailing082-0044

Alan Pritchard, Student, University Of Maryland, United States

Robert Windle, Professor, University Of Maryland, United States

Philip Evers, Associate Professor, University Of Maryland, United States


This study empirically measures the value of a generous return policy and provides new insight into how return policies and other terms of sale impactdemand in the online setting.

Remanufactured Products: Exploring Factors That Influence Consumer Choice082-1327


Ricardo Zanchett, Student, Universidade Federal De Santa Catarina, Brazil



Consumer perceptions are critical to the success of remanufacturing. In this context, few studies have examined consumer perceptions. This studyaims to identify in the published literature the factors that can boost the sale of remanufactured products.

Does Supply Chain Visibility Affect Operating Performance? Evidence from Conflict Minerals Disclosures082-0227

Caroline Swift, Student, Penn State University University Park, United States



Supply chain visibility (SCV) is becoming a popular tool for mitigating risks in supply chains. This paper uses data from U.S. conflict mineralsdisclosures to assess the extent of firms’ SCV and test its impact on operating performance. Our research finds that firms with higher SCV achieveimproved profitability, productivity, and sales.

A Typology of Remanufacturing in Closed-Loop Supply Chains082-0498

James Abbey, Assistant Professor, Texas A&M University College Station, United States

Daniel Guide, Professor, Penn State University University Park, United States

This paper covers a typology of remanufacturing based on multiple decades of direct observations across various remanufacturing industries. Thetypology contains four distinct typological groupings while the talk details how managers adapt their remanufacturing operations and strategies to theidiosyncrasies of the observed remanufacturing industries.


215


Social Interactions and Sharing Economy

Chair(s): Shun Ye

Invited Session:

Invited Session

Foregoing Screening in Online Sharing Platforms082-0168

Raveesh Mayya, Student, University Of Maryland, United States

Siva Viswanathan, Associate Professor, University Of Maryland, United States

Shun Ye, Assistant Professor, George Mason University, United States

The study examines the mechanism of foregoing screening in online sharing platforms, under which participants can opt to automatically accept everytransaction request without vetting the transaction partner. In it, we show that foregoing screening helps improve market matching efficiency and that itexerts differential impacts on different hosts.

Does social interaction pay off? A field Experiment on charity donation082-0508

Cenying Tracy Yang, Student, The University Of Texas At Austin, United States

Shun-Yang Lee, Assistant Professor, University Of Connecticut, United States

Andrew Whinston, Professor, University Of Texas Austin, United States

In this paper, we conduct a field experiment to explore whether offline social interaction could encourage people to donate. If so, does that increase ordecrease the level of donation? In order to understand this relationship, we run an email donation campaign on behalf of a non-profitable organizationdevoted to environmental protection.

Identify and Modeling Players in Live Streaming Community082-0510

Keran Zhao, Student, University Of Illinois At Chicago, United States

Yuheng Hu, Assistant Professor, University Of Illinois At Chicago, United States

Kevin Hong, Assistant Professor, Arizona State University, United States

The characteristics of online streamers and how these characteristics can drive the success of their streaming channel are still unrevealed. We studythis problem on Twitch and show that the streamers' professionalism significantly influences the popularity of streamers and the professional playerscan be identified by the network structure.

How to Build Entrepreneurial Legitimacy in Online Funding Platform082-0788

Eun Ju Jung, Assistant Professor, George Mason University, United States

Euisung Jung, Assistant Professor, University Of Toledo, United States

Anjana Susarla, Associate Professor, Michigan State University, United States

Start-ups have struggled to establish legitimacy to acquire necessary resources. Despite the value of crowdfunding platforms, yet little is known aboutthe role of entrepreneurial legitimacy building strategies in crowdfunding performance. Using the data collected from a crowdfunding platform andanalytical techniques, we address such issues in this paper.


217

Saturday, 10:00 AM - 11:30 AM, GBR B Track:

New Applications for Revenue Management and Pricing

Chair(s): Demet Batur

Invited Session:

Invited Session

Dynamic Pricing Under Consumers Sequential Search082-0504

Sajjad Najafi, Student, University Of Michigan - Ann Arbor, United States

Sami Najafi Asadolahi , Assistant Professor, Santa Clara University, United States

Chi-Guhn Lee, Professor, University Of Toronto, Canada


Steven Nahmias, Professor, Santa Clara University, United States

In this paper, we consider a seller offering several vertically differentiated perishable products over multiple periods. In each period consumerssequentially search for and buy the product maximizing their utilities. We show that a perishable product's price can increase over time, which goesagainst the common intuition from the classic revenue management literature.

The Value of Personalized Pricing082-1548

Adam Elmachtoub, Assistant Professor, Columbia University, United States

Vshal Gupta, Assistant Professor, University Of Southern California, United States

Michael Hamilton, Student, Columbia University, United States

In this paper, we study the value of personalized pricing under the fundamental setting of a single-product monopolist. Using only simple metricsregarding the customer valuation distribution, we provide tight, closed-form upper bounds on the value of personalized pricing. We also assess thevalue of personalized pricing over market segmentation strategies.

Return Policy Optimization082-1453

Sajjad Najafi, Student, University Of Michigan Ann Arbor, United States


In this paper, we consider a firm offering a product to a set of consumers who can return it over a grace period of time. The firm aims at finding theoptimal return policy to improve its total expected revenue.

Dynamic pricing of Internet under changing capacity082-1378

Demet Batur, Assistant Professor, University Of Nebraska Lincoln, United States

Jennifer Ryan, Professor, University Of Nebraska Lincoln, United States

Zhongyuan Zhao, Student, University Of Nebraska Lincoln, United States

Mehmet Vuran, Associate Professor, University Of Nebraska Lincoln, United States

In this paper, we study the dynamic pricing of wireless Internet access when demand and capacity are stochastic. We use a Markov Decision Processmodel in which customers are posted dynamic prices based on their bandwidth requirement and available capacity. We also study customer drop-offpolicies when capacity is not enough for existing customers.


219

Saturday, 10:00 AM - 11:30 AM, GBR D Track:

Doctoral Consortium 1

Chair(s): Ravi Subramanian

Invited Session:

Invited Session

Doctoral Consortium 1082-1858


This session is by invitation only, for those doctoral students who have registered. The purpose of the POMS Doctoral Consortium is to help doctoralstudents maximize their chances of having a successful academic career in our globally competitive environment.


220

Saturday, 10:00 AM - 11:30 AM, GBR E Track:

Innovation Management

Chair(s): Adrian Choo

Invited Session:

Invited Session

Does innovation in business methods create value? A study of public US manufacturers 1983-2010082-0203

Tian Chan, Assistant Professor, Emory University, United States

Anandhi Bharadwaj, Professor, Emory University, United States

Deepa Vadarajan, Assistant Professor, Georgia State University, United States

Ever since Amazon patented their "1-click" ordering method, there has been significant interest in understanding the value potential of businessmethod patents. In this study, we examine the financial performance of public US manufacturers, and find that firms investing in high-quality businessmethod patents generate higher market value.

The Influence of Intellectual Property Rights on Poaching in Manufacturing Outsourcing082-0283

Keith Skowronski, Assistant Professor, University Of South Carolina, United States


Using multi-country dyadic buyer-supplier data, this paper empirically examines how intellectual property rights affect supplier poaching. We find thatIP rights have a direct effect on poaching and that IP rights moderate the relationships that two transaction characteristics, supplier investments inspecialized assets and media rich communication, have with poaching.

Innovation and supply network082-0579




Fan Zou, Student, University Of South Carolina, United States


This study focuses on the relationship between innovation of a focal firm and characteristics of its supply base. In it, we show that the firm’s R&Dintensity depends on innovativeness and concentration of its supply base.

Search and Sequential Innovation in Mobile app development082-0563

Nilam Kaushik, Student, Ucl School Of Management, United Kingdom

Bilal Gokpinar, Assistant Professor, University College London, United Kingdom

The process of search, identification, and acquisition of new knowledge is essential for the success of new products. This paper explores how firmssearch for ideas in sequential product development through the highly competitive and dynamic setting of mobile application development using noveltext-mining techniques.


224

Saturday, 10:00 AM - 11:30 AM, GBR I Track:

SCM Paper Competition 2

Chair(s): Marcus Bellamy Arzum Akkas

Invited Session:

Invited Session

A General Model for Inventory Management with Dual Sources: Trading off Lead Time and Cost082-1892

Zhe Liu, Student, Columbia University, United States

Awi Federgruen, Professor, Columbia University, United States

Lijian Lu, Senior Vice President, China Innovation Fund, China

We study a single product, periodic review inventory system with two suppliers. The expedited supplier has a shorter lead time but charges a higherprice. A periodic salvage option permits bilateral inventory adjustments. All inventory adjustments involve fixed and variable costs or revenues and aresubject to capacity limits.

3D Printing vs. Traditional Flexible Technology: Implications for Operations Strategy082-1893




We compare a firm’s operational decisions on product assortment, technology assignment, and capacity investment between two types of flexibletechnologies: the traditional one and 3D printing. We find that different flexible technologies lead to distinct operational implications for a firm.

Managing Market Thickness in Online B2B Markets082-1894

Wenchang Zhang, Student, University Of Maryland, United States

Kostas Bimpikis, Assistant Professor, Stanford University, United States


Ken Moon, Assistant Professor, University Of Pennsylvania, United States

Platforms can improve returns by managing their market thickness on the supply side. Employing a natural experiment on a major B2B auctionplatform, we find that thickening its market by consolidating auctions to certain weekdays substantially increases its revenue. We also develop astructural model to evaluate various listing policies.


227

Saturday, 10:00 AM - 11:30 AM, GBR L Track:

Retail Channels

Chair(s): Parshuram Hotkar


Contributed Session

Manufacturer's Encroachment and Retailer's Assistance Service Investment082-0178

Mao Yuan, Student, Huazhong University Of Science & Technology, China

Shihua Ma, Professor, Huazhong University Of Science & Technology, China

Wanjiang Deng, Student, Huazhong University Of Science & Technology, China

In this paper, we study a system where a manufacturer may sell products through an independent retailer or direct channel. The retailer can invest inassistance service to reduce returns. We find that the encroachment may lead to win-win outcomes and retailer’s assistance service may be harmful tothe supply chain.

Tug of War between Supplier and Retailer: Capacity Decisions under Demand Chasing082-1019

Jimmy Chen, Assistant Professor, Bucknell University, United States

In a selling season, a retailer can place small initial orders to identify any popular products and then press its supplier for expedited reorders. Assumingthe supplier and the retailer have imbalanced channel power, we investigate the effects of the retailer’s demand-chasing tactic on the supply chainprofits.

End-to-end supply chain strategies with multiple retail channels082-0228

Shardul Phadnis, Associate Professor, Malaysia Institute For Supply Chain Inno, Malaysia

Charles Fine, Professor, Massachusetts Institute Of Technology, United States

Recent research suggests that the sourcing and retail components of an optimal end-to-end supply chain strategy need not be identical to thoseconsidered optimal when viewed in isolation. In this paper, we extend this framework to describe the optimal end-to-end supply chain strategies undervarious scenarios for a firm operating multiple retail channels.


Impact of Encroachment when Competing Manufacturers sell through a Common Retailer082-1276

Parshuram Hotkar, Student, Mccombs School Of Business, United States

Stephen Gilbert, Professor, University Of Texas Austin, United States

In this work, we consider the impact of encroachment when competing suppliers sell products through a common retailer. We find that the retailer'sbenefit from encroachment vanishes as the products become more substitutable. In addition, a non-encroaching supplier can benefit fromimprovements in the efficiency of her rival's direct channel.

Saturday, 01:00 PM - 02:30 PM


229

Saturday, 01:00 PM - 02:30 PM, 327 Track:

Sustainable Resource Efficient Global Supply Chains

Chair(s): Ekaterina Yatskovskaya


Contributed Session

Building Sustainability and Food Safety Resilience in Global Food System: Reuse within Packaging082-1128

Denis Niedenzu, Student, University Of Cambridge, United Kingdom

Mukesh Kumar, Lecturer, University Of Cambridge, United Kingdom

This project addresses two key issues in the food supply chain – food safety and sustainability. This project aims to develop and test a digital supplychain framework in order to develop food safety resilience and sustainability in the global food system.

Circular Supply Network Configurational Archetypes: The Case of Solid Waste Feedstocks082-1084

Naoum Tsolakis, Lecturer, Cambridge University, United Kingdom


The aim of this research is to identify supply network structural configuration archetypes defined by renewable feedstocks to promote value chainswithin the circular economy discourse. Research findings reveal that depending on the solid waste feedstock type, centralized, semi-centralized anddecentralized circular network archetypes are recommended.

Mapping of Waste in Potato Supply Chains: A Scoping Study082-1087

Naoum Tsolakis, Lecturer, Cambridge University, United Kingdom



The main objective of the proposed research is to study the relationship between food product categories and waste types, with a specific focus on thecase of potatoes, to promote effective and sustainable end-to-end food supply networks. We also identify the best waste mitigation strategies in foodproduct supply networks.

Supply Network Maturity Model: Water Resource Scarcity082-0735

Ekaterina Yatskovskaya, Reader, University Of Cambridge, United Kingdom


The aim of the study is to propose an integrated supply network maturity model that is designed within the context of water scarcity and tested utilizinga case study method. The results demonstrate the feasibility and utility of the proposed approach.


230


Risk in Supply Chains

Chair(s): Mert Hakan Hekimoglu

Invited Session:

Invited Session

Mitigation of Disruption Risk: More Inventory or More Backlogging?082-0993

Xiaobo Ding, Student, Cornell University, United States


Using detailed supply chain and operational data from a heavy equipment manufacturing firm, we examine how the firm's disruption exposure changeswith normal operating cycles, and how different strategies can mitigate this impact. We focus on inventory and backlogging as mitigation strategies.

Mitigating Disruption Risks in Delivery Supply Chains to Serve Contracted Customers082-1388

Mert Hakan Hekimoglu, Assistant Professor, Rensselaer Polytechnic Institute, United States

John Park, Assistant Professor, Pepperdine University, United States


Motivated by an implementation in a Fortune 150 company, we examine the role of risk aversion on capacity decisions in a delivery supply chain in thepresence of supply disruptions. The proactive capacity decisions are coupled with reactive contingency routing decisions to mitigate the effects ofdisruptions.

Financial cross-ownership and information dissemination in a supply-chain082-1187

Yossi Aviv, Professor, Washington University St Louis, United States

Noam Shamir, Assistant Professor, Tel Aviv University, Israel

Financial cross-ownership describes a situation in which one company invests in its rival. This work studies the effect of this investment on operationaldecisions in a supply-chain comprised of two competing retailers sourcing from a mutual supplier. We show that it can result in stronger incentives toacquire demand information.

Wine Futures Prices Under Weather and Market Uncertainty082-1409

Mert Hakan Hekimoglu, Assistant Professor, Rensselaer Polytechnic Institute, United States


Using a comprehensive set of data gathered from Liv-ex, this study examines the pricing of wine futures (i.e., wine sold in advance before it is bottled).Our study helps wine distributors build a more sophisticated understanding of how young wine evolve based on various weather and market indicators.



231


Retail Inventory Management

Chair(s): Moutaz Khouja

Invited Session:

Invited Session

Incremental consumer discounts in the newsvendor model082-0890

Moutaz Khouja, Professor, University Of North Carolina Charlotte, United States

Jing Zhou, Associate Professor, University Of North Carolina Charlotte, United States

It is commonly assumed that a newsvendor with access inventory will offer a price discount before the season’s end. In this paper, we examine theimpact of using “by one at regular price get the second for x% off” incremental discount on the profit and the optimal order quantity of the newsvendor.

Two-period order problem of products with a half-season shelf-life.082-1056

Xiaoya Han, Lecturer, University Of Shanhai For Science And Technology, China


Xin Liu, Assistant Professor, Elon University, United States

Considering consumers' waiting, we formulate the model of two orders of the product with uncertain demands placed simultaneously at the beginningof the season. We characterize the optimal solution for this case of uniformly distributed demand, and perform sensitivity analysis under uniformdemand distribution and other demand distributions as well.

Expediting in Response to Lead Time Disruptions082-0573

Gary Gaukler, Associate Professor, Drucker School Of Management, United States

Yashwanth Reddy, Student, Claremont Graduate University, United States

This paper considers a global supply chain in which disruption to transportation links causes variation in lead times. A supply manager may react to thislead time disruption by expediting orders based on channel visibility. We formulate optimal expediting policies and investigate the value of channelvisibility afforded by an example such as RFID.


232


Manufacturing Integration

Chair(s): Shahriar Hossain


Contributed Session

Research on the identification of the bottleneck workstation of a re-entrant line082-0033

Guang-Qian Zhang, Associate Professor, Dalian University Of Technology, China

Lei Wang, Student, Faculty Of Management And Economics, China

Jianjun Wang, Professor, Dalian University Of Technology, China

This paper discusses the identification of the bottleneck workstation of a re-entrant line. A LP model and its dual are developed by considering allpossible processing routes of the product. This paper also looks at the relationship between capacity and the bottleneck’s productivity and a formula foridentifying the bottleneck.

An integrated sustainable manufacturing model of procurement-production-inventory082-0075


This paper investigates the integrated optimization model of a sustainable manufacturing consisting of a new component supplier, a recoverablecomponent supplier and an assembly factory with considering items recovery and emissions constraints. In order to demonstrate the application of themodel, we apply case background of beer production in this study.

Industry 4.0 and Reshoring In Manufacturing082-1113

Alessandro Ancarani, Associate Professor, University Of Catania, Italy

Carmela Di Mauro, Associate Professor, University Of Catania, Italy

Francesco Mascali, Assistant Professor, University Of Catania, Italy

Building on a data set of over 800 reshoring initiatives in manufacturing, this paper explores the extent to which the adoption of Industry 4.0technologies have acted as enablers of the relocation in high cost countries.

Tying Inventory to the Financials: Measuring How Lot Size Impacts Excess and Obsolescence Charges082-1372

Sean Willems, Professor, University Of Tennessee Knoxville, United States

Le Wang, Student, Questrom School Of Business, United States

Forward-thinking firms are integrating their inventory decisions with their financials and accounting metrics. Manufacturing lot size decisions impact afirm's quarterly financial metric--Profit & Loss through the end-of-quarter inventory check and reserve on excess and obsolete stock. In our paper, weshow the implementation of the result at a biotech firm.

Surrogate Model Based Optimization of Inspection/Rework Server Allocation for Generalized Distribution of Arrival Time082-1457

Shahriar Hossain, Student, Louisiana State University, United States

Bhaba Sarker, Professor, Louisiana State University, United States


A non-Poisson arrival of products, makes it difficult to obtain a closed form expression for the length of queues in an inspection-rework network. Hence,based on simulation dataset, a multivariate surrogate model is developed and used for minimizing the total cost that results optimum number of serversunder resource constraints.


233


Digital Media

Chair(s): Amit Mehra

Invited Session:

Invited Session

Effect of Service Quality on Product Ratings082-1840

Arslan Aziz, Student, Carnegie Mellon University, United States

Online product ratings can be biased due to a variety of factors unrelated to product quality. In this paper, we investigate whether the service quality ofa platform spills over into the consumer's rating of product quality.

Circumventing Circumvention: An Economic Analysis of the Role of Education and Enforcement082-1841

Abhijeet Ghoshal, Assistant Professor, University Of Louisville, United States

Debrabata Dey, Professor, University Of Washington, United States

Atanu Lahiri, Assistant Professor, University Of Texas Dallas, United States

Deliberate circumvention of information systems security is a common behavioral pattern among users. In this work, we look at the trade-off betweenthese two very different approaches towards circumvention and try to gain some insights about how an organization might wish to tackle this menace.

Product Heterogeneity and the Effect of Sponsored listings on E-commerce Marketplaces082-1842

Siddhartha Sharma, Student, Carnegie Mellon University, United States

Vibhanshu Abhishek, Assistant Professor, Carnegie Mellon University, United States

In this paper, we study the effect of showing sponsored listings in search results on the probability of conversion from a search on an onlinemarketplace using a large-scale randomized field experiment. We also show this effect varies between clothing and electronics, and discuss theunderlying mechanisms driving the result.

Sponsored ads on an Internet retailer082-1843


Zhe Zhang, Student, Carnegie Mellon University, United States

Many Internet retaile+F1721rs provide ads services to help sellers get discovered by customers as they are searching for products. High adplacements lead to more traffic to sellers’ products. In this study, we analyze sellers’ pricing strategy and ad placement strategy on an Internet retailer.


234


Network Science and Analytics in Supply Chain Research

Chair(s): Anjana Susarla

Invited Session:

Invited Session

Tutorial on Network Science for Supply Chain Analytics082-1556

Anjana Susarla, Associate Professor, Michigan State University, United States

The advent of machine learning and artificial intelligence (AI) is transforming supply chains into interconnected business networks. This tutorialintegrates tools and methods from economics, statistics and network science to explore research in supply chain analytics.


235

Saturday, 01:00 PM - 02:30 PM, 335A Track:

Energy Management and Corporate Social Responsibility

Chair(s): Shouqiang Wang

Invited Session:

Invited Session

Direct Load Control Programs for Peak Load Energy Management082-0125




Utility firms use direct load control contracts to curtail customers’ electricity consumption during peak load periods via remote control. We develop anasymptotically optimal heuristic approach to answer the following questions on a daily basis: when and which customer groups should reduce theirconsumption, and for how long?

Electricity Pricing with Limited Consumer Responses082-0953

Fariba Farajbakhsh Mamaghani, Student, University Of Texas Dallas, United States

Saed Alizamir, Assistant Professor, Yale University, United States



In this paper, we study a monopolistic utility firm’s pricing decision in a retail electricity market. Using a rational inattention framework, we construct ademand model for consumers, whose consumption decisions demonstrate limited response to their ambient environment for a given price. Implicationson social welfare and system reliability are drawn.

Ensuring Corporate Social Responsibility in Supply Chain Networks Through Simultaneous Bilateral Bargaining082-0999


Chengzhang Li, Student, Purdue University, United States

Mengshi Lu, Assistant Professor, Purdue University, United States


This paper studies the problem of ensuring corporate social responsibility (CSR) in a general supply chain network through simultaneous bilateralbargaining. We show that a decentralized hierarchical delegation of negotiation responsibilities results in the centralized optimal negotiation structureand coordinates the supply chain’s CSR investment decisions.

Crowdfunding for Green Energy Investment082-1539

Ying Xu, Assistant Professor, Singapore University Of Technology And D, Singapore

Ronghuo Zheng, Assistant Professor, University Of Texas Austin, United States

Katia Sycara, Professor, Carnegie Mellon University, United States

This paper studies a new green energy investment model through crowdfunding, in which a large green energy project is financed by smallcontributions of a large group of individuals who are also energy consumers. We find that crowdfunders' coupling decisions on investment andconsumption can increase green energy investment.


236

Saturday, 01:00 PM - 02:30 PM, 335B Track:

Post-disaster Recovery and Development

Chair(s): Manmohan Sodhi

Invited Session:

Invited Session

Does Information Help Agents Perform Better?: A Mobile Money Field Experiment in Tanzania082-0809


Christopher Parker, Assistant Professor, Penn State University University Park, United States


Karthik Balasubramanian, Student, Harvard University, United States

Mobile money allows consumers without physical bank accounts to conduct financial transactions through wireless providers. Transactions areperformed by agents who decide how much physical and electronic cash to stock. We implement an experiment in Tanzania to test whether sendingexplicit recommendations or informative estimates of volume are better.

Does Blatant Benevolence Increase Social Capital?082-0183

Koray Ozpolat, Associate Professor, University Of Rhode Island, United States

Dara Schniederjans, Assistant Professor, University Of Rhode Island, United States

Jiayuan Zhang, Student, University Of Rhode Island, United States

Research has demonstrated that conspicuous consumption has a positive impact on social capital. Inspired by previous literature on prosocialbehaviors, we propose an experiment to investigate the impact of conspicuous altruism on social capital in virtual environments. As a result, our studycontributes to current literature in social capital attainment.

Investigation of debris management on disaster recovery in Japan082-0336

Fumiya Matsuura, Student, Tokyo Metropolitan University, Japan

Yasutaka Kainuma, Professor, Tokyo Metropolitan University, Japan

The objective of this study is to minimize the debris collection time from the disaster site to the processing plant. Therefore, we look at some scenariosof collection depots at different locations and carry out numerical experiments using the data from the Great East Japan Earthquake.

Optimal Subsidies for Development Supply Chains in Haiti082-1837


In supply chains for subsidized products such as solar lanterns for low income families in Haiti, there is the question about who should be subsidized,and whether retail competition or having substitutable products matters. This work shows that donors need to incorporate supply chain structure,including retail competition and product substitutability.


237

Saturday, 01:00 PM - 02:30 PM, 335C Track:

Panel: Big Data Analytics and RISE Humanitarian Operations

Chair(s): Swaminathan Jay

Invited Session:

Invited Session

Big Data Analytics and RISE Humanitarian Operations082-1855

Swaminathan Jay, Professor, University Of North Carolina, United States

Mahyar Eftekhar, Assistant Professor, Arizona State University Tempe, United States




Data Analytics is having a major impact on industries worldwide. How will it impact humanitarian operations? This panel will discuss successfulimplementations and opportunities, as well as challenges of using Big Data in the context of Humanitarian Operations.


238


Workshop: Secondary Data Resources and Methods used in Recall Research

Chair(s): Rachna Shah

Invited Session:

Invited Session

Secondary data resources and methods used in recall research082-1849



Ujjal Mukherjee, Assistant Professor, University Of Illinois Urbana-Champaign, United States


Recalls have been operationalized using a wide variety of data sources across industries. In this workshop, we will cover different secondary datasources, identify their peculiarities, and learn about research methods used to overcome them.


239


Game Theoretic Research in Operations and Marketing

Chair(s): Yunke Mai


Contributed Session

The Implications of Strategic Inventory When a Retailer Sells Partially Substitutable Products082-1494

Abhishek Roy, Student, Mccombs School Of Business, United States

Stephen Gilbert, Professor, University Of Texas Austin, United States

Guoming Lai, Associate Professor, University Of Texas Austin, United States

Much of the literature that considers strategic inventory in a supply chain has focused on bilateral monopolies. We allow for the realistic possibility thatmore than one manufacturer sells through a single retailer, and find that this leads to dramatically different conclusions about dynamic versescommitment contracts.

When does it pay off to be socially responsible?082-0972

Hannan Naeeni, Student, University Of Houston, United States

Powell Robinson, Professor, University Of Houston, United States

Using a game theory model, we identify the equilibria configurations where the best strategies of competing firms are (not) to commit to sociallyresponsible products. Specifically, we show how firms’ commitment to socially responsible products depends on the marginal cost differences, marketgrowth, and changes in consumer’s perception of brand.

Pricing decisions when consumers have access to quality reviews and a secondary market082-0628

Sadegh Kazemi, Student, Washington State University Pullman, United States

Michelle Xiao Wu, Assistant Professor, Washington State University Pullman, United States

This paper studies the effect of strategic consumers’ behavior on a firm's profit when consumers socially interact with each other through qualityreviews over two periods. The presence of social learning and the secondary market significantly influences the consumers’ purchasing decision andthe firm’s optimal profit.

Courteous or Crude? Cultural Evolutions in Ridesharing082-1733

Yunke Mai, Student, Duke University Durham, United States

Yuhao Hu, Student, Duke University Durham, United States


Sasa Pekec, Associate Professor, Duke University Durham, United States

We study evolutions of riders' manners and drivers' attitudes thereto in ridesharing. Utilizing an evolutionary game theory model, we identify evolutiontrajectories and stable equilibria for different scenarios, and prescribe treatments that help induce healthy cultures on ridesharing platforms.


240


Field experiments in Operations Management: Two studies and a Panel Discussion


Invited Session:

Invited Session

Design and Evaluation of Field Experiments for Store Interventions082-1144

Jeremie Gallien, Associate Professor, London Business School, United Kingdom

Adam Mersereau, Assistant Professor, University Of North Carolina Chapel Hill, United States

Caleb Park, Student, London Business School, United Kingdom


This paper considers the design of experiments for store-level interventions at fashion retailer Zara, where managers face a tradeoff between statisticaland practical considerations. Using historical data, we develop a testbed for simulating different experimental designs and evaluating the impacts ofmanagerial constraints.

Stable Schedules Study: Field Experiment at the Gap Inc.082-1100

Saravanan Kesavan, Associate Professor, University Of North Carolina Chapel Hill, United States

Susan Lambert, Associate Professor, University Of Chicago, United States

Joan Williams, Professor, College Of The Law, United States

We conducted a nine month field study in 30 stores of The Gap, Inc. in San Francisco and Chicago to increase the stability of work schedules for itsemployees. We discuss the outcome of this field experiment and its impact on labor productivity in this study.

Field experiments in Operations Management: panel discussion082-0624


Panelists: Adam Mersereau (UNC); Seravanan Kesavan (UNC);Caleb Park (LBS)


241


Appointment Scheduling in Healthcare

Chair(s): Christos Zacharias

Invited Session:

Invited Session

The ZocDoc Effect: How Does Online Information Impact Appointment Availability in Outpatient Care?082-1012

Yuqian Xu, Assistant Professor, --, United States

Mor Armony, Associate Professor, New York University, United States

In this paper, we propose a queueing model to study the impact of online information on doctor's service decisions. We characterize the equilibriumstrategy of the doctor, and show the impact of market size on the equilibrium strategy.

Is Sooner Always Better? Capacity Management in Outpatient Care082-1315



Yunchao Xu, Student, New York University, United States

Common wisdom suggests that, everything else being equal, seeing patients sooner is preferable. However, patients may be more likely not to showup for their appointments given that rescheduling will not cause excessive delays. In this work, we investigate how an outpatient care provider shouldmanage capacity with such strategic behavior of patients.

Design and Analysis of Appointment Scheduling for Integrated Practice Units082-0056

Douglas Morrice, Professor, University Of Texas Austin, United States

Jonathan Bard, Professor, University Of Texas Austin, United States

Karl Koenig, Professor, University Of Texas Austin, United States

Pengfei Zhang, Student, University Of Texas Austin, United States

In order to deliver patient-centered care efficiently in an Integrated Practice Unit (IPU), providers are organized into dedicated teams for patients tohave seamless access to health care service. This paper uses stochastic optimization to design the appointment schedule for IPUs, using a joint painIPU example to illustrate our work.


242


Data Analysis for Care Management

Chair(s): Luv Sharma

Invited Session:

Invited Session

Trends and Challenges in Big Data Analysis082-0037

Moonwon Chung, Student, University Of South Carolina, United States

In this paper, we present a review of the techniques deployed in big data analysis such as API query, data visualization, and emergent types of data.Additionally, this paper presents a discussion of the relevant challenges that a research analyst may face in deploying such techniques and will prodidegeneral recommendations and workflow procedures.

Does the meaningful use of EHRs improve patient outcomes?082-0043


Manoj Malhotra, Professor, University Of South Carolina, United States

This paper looks at the impact of meaningful use of electronic health records (EHRs) on patient outcomes.

The Impact of Hospital Performance on Physician Organizational Identification: Evidence from Physician Political Donations082-0369

Justin Kistler, Student, University Of South Carolina, United States



Leveraging a longitudinal data set of two million physician political contribution records, our analysis investigates the impact of hospital operationalperformance and peer pressure on physicians’ organizational identification. Our results also provide support for the moderating effect of individual andhospital characteristics on the degree of physicians’ organizational identification.

Reducing Service Disruptions in Acute Episodes of Care082-0717

David Dreyfus, Assistant Professor, Rutgers Business School, United States

Anand Nair, Professor, Michigan State University, United States

Extant research indicates that complexity increases the risk of service disruptions. Using a combination of primary and secondary data to test thehypotheses, this study investigates this relationship and the moderating roles of information exchange and risk management infrastructure to curb theimpact of disruptions.


243


Empirical Healthcare Operations and Technology Management

Chair(s): Mehmet Ayvaci Turgay Ayer

Invited Session:

Invited Session

Quality Improvement Spillover in Multiple Dimensions: Evidence from the Hospital Readmission Reduction Program082-0192

Mohamad Soltani, Student, University Of Wisconsin Madison, United States

Robert Batt, Assistant Professor, University Of Wisconsin-Madison, United States

Hessam Bavafa, Assistant Professor, University Of Wisconsin, United States

In this study, we look at the impact of Hospital Readmission Reduction Program in US hospitals and how the program has led to reduced readmissionfor patients specifically targeted by the program. Furthermore, we show that there are beneficial quality spillover effects across patients with differentinsurance types but not different conditions.

Does Batch Process Help? An Empirical Study of Emergency Departments082-1592


Itai Gurvich, Associate Professor, Cornell University, United States

Yue Yin, Student, Northwestern University, United States

Ernest Wang, Associate Professor, Northshore University Healthsystem, United States

In this work, we study the process flow of emergency physicians (EPs) in two busy emergency departments (EDs). Specifically, we examine the effectof batch process on EPs' performance, as measured by their time allocation on different tasks, throughput rate and quality of care delivered usingpatient turnaround data.

Design of spectacle supply chain using machine learning: A Case Study from India082-1306


Shashi Prakash, Student, Indian Institute Of Management Lucknow, India

Providing healthcare for bottom of the pyramid consumers through outreach camps is one of the major services of an eye care system. In this study,we try to build a machine learning system to address spectacle supply chain which is aimed at providing spectacles to the patients during outreachcamps.

Workload, Predictive Accuracy, and the Value of Algorithm-Enabled Process Innovation: The Case of Sepsis Alerts082-1285


Idris Adjerid, Assistant Professor, University Of Notre Dame, United States


This paper studies how and when algorithm-enabled process innovation creates value, particularly in the context of changing operational environmentsand the behavioral responses to algorithmic predictions. We contextualize the broad research problem into the implementation of an alert system in ahospital for early identification and treatment of sepsis.

Service Operations

244


Professional Services and Quality

Chair(s): Namkyung Lee


Contributed Session

Adaptive Learning with Aaliya: Using MOOCs-as-a-Service082-0187

Nikhil Varma, Assistant Professor, Ramapo College Of New Jersey, United States

James Woodley, Associate Professor, Ramapo College Of New Jersey, United States

This paper focuses on prescriptive analytics. Using the user's learning as an input, this research recommends digital training assets to enhance thelearning process, highlighting a novel model to change the way online education is currently being delivered.

The value proposition of management consultants082-0634

Iain Reid, Senior Lecturer, University Of Huddersfield, United Kingdom

David Bamford, Professor, University Of Huddersfield, United Kingdom

Olga Matthias, Senior Lecturer, Sheffield Hallam University, United Kingdom


This study presents the value proposition of management consultants with a focus is on knowledge transfer in terms of urgency, sustainability andimpact. The study presents the results of 440 respondents from 206 countries, illustrating the tensions and frustrations that exist in achieving long-termimpact and value.

Acknowledging the voice of the customer: the service value of legal services082-0631


David Bamford, Professor, University Of Huddersfield, United Kingdom

Kallina Michalakopoulou, Student, University Of Huddersfield, United Kingdom

This study presents the results of a UK Legal survey of 7000 users of legal services. In it, we study the value proposition in terms of the triple bottomline and the growing opportunities for "semi-automation" within the legal profession and the requirement for a mechanized decision support system toimprove performance.

Customers' motivation of choice and quality evaluation082-0761

Namkyung Lee, Student, Korea University, Korea, Republic of (South Korea)

Hojung Shin, Professor, Korea University, Korea, Republic of (South Korea)

While evaluating the quality of a service, customers put different emphasis on several aspects of service. By segmenting customers based upon thereason of choosing a service, this study finds that reason of choice influences the way customers form the overall satisfaction, assigning differentweight on service attributes.


245


Behavioral Topics in Operations Management

Chair(s): Anton Ovchinnikov

Invited Session:

Invited Session

Using Strategic Buckets for Improving Project Selection082-1169

Ulrich Thonemann, Professor, University Of Cologne, Germany

Andreas Fuegener, Assistant Professor, University Of Cologne, Germany

This work analyzes the behavioral effects of sub-budgets (“strategic buckets”) on the selection of risky projects. The use of strategic buckets has beenproposed in practice and has been tested with theoretical models only. Our work proposes the first behavioral investigation of strategic buckets inproject selection.

The Customer Is Not Always Right: Improving Customer Compatibility and Service Performance082-1814

Ryan Buell, Professor, Harvard University, United States

Multi-year studies of customers interacting with banks and quick-service restaurants explore how customer compatibility, fit between the needs of thecustomer and the capabilities of the operation, influences service outcomes. The results of a field experiment designed to improve customercompatibility and service performance will also be presented.

Framing Effect in Supplier Selection Problem082-1024

Somaye Ramezanpour-Nargesi, Student, University Of Texas Arlington, United States


To study the effect of Framing in supplier selection problem, we applied discrete choice setting in an experimental context. We framed supplierselection problem in two different ways: pure lottery setting and procurement setting. As a result of our work, we found that framing makes a noticeabledifference in participants’ choice making.

Nudging local managers: Improving choice architecture for retail restocking decisions082-1331

Han Oh, Student, Texas A&M University College Station, United States


Using data from a large retailer, we identify the triggers for managers modifying re-stocking order recommendations from a centralized informationsystem and evaluate the performance of such modifications. We use our findings to proposed changes to the choice architecture that managers facewhen making those adjustments.


246


Environmental Disclosure and Transparency

Chair(s): Kang Hsu


Contributed Session

Environmental Sustainability Reporting by Indian Manufacturing Companies: A Comparative Study082-0869

Ankur Goyal, Student, Indian Institute Of Technology Roorkee, India

Rajat Agrawal, Associate Professor, Indian Institute Of Technology Roorkee, India

This paper studies the disclosures and indicators used in reporting of environmental performance by Indian companies. This paper identifies certaingaps in reporting while comparing with global leaders in similar industry. This paper proposes some new indicators such as factory area per unitturnover, to capture real efforts towards environment sustainability.

Are Inspections Effective? The Differing Roles of Self-Inspections and External Inspections082-1025

Sehwon Kang, Student, University Of Minnesota, United States


Rachna Shah, Associate Professor, University Of Minnesota, United States

Operators and government agencies in the pipeline industry have striven to reduce incidents through inspections: self-inspections by operators andexternal inspections by government agencies. Using econometric analysis with data sets from more than 600 pipeline operators, this study examinesthe differing roles of self-inspections and external inspections on future incidents.

Determinants of sustainability targets082-1598

Kang Hsu, Student, Arizona State University, United States

Kevin Dooley, Professor, Arizona State University Tempe, United States

Utilizing Behavioral Theory of the Firm (BTOF), we investigate the determinants of a firm's GHG emission reduction goals. A dynamic paneleconometric model is employed to analyze data obtained from the Carbon Disclosure Project.


247


Project Selection & Management

Chair(s): Pascale Crama

Invited Session:

Invited Session

Crowdfunding-based project082-0710

Philipp Cornelius, Assistant Professor, Rotterdam School Of Management, United Kingdom

TBC

Dynamic New Product Development Portfolio Selection: Disjunctive Stochastic Programming Formulation with Joint ChanceConstraints

082-0866


Miguel Lejeune, Associate Professor, George Washington University, United States

This paper develops stochastic programming models for the periodic new product development selection. Our models capture the requirement togenerate return fast whilst attaining a certain return with a certain reliability level. We show that the same reliability level can be achieved earlier underuncertainty than under certainty in projects’ duration.

Alignment of Innovation Models and Engineering Methods in Complex Project Innovation082-0144

Zoran Perunovic, Associate Professor, Technical University Of Denmark, Denmark

Jelena Vidic-Perunovic, Co-founder, Jz Innovation And Engineering, United States

In this paper, we review the evolution of innovation models and engineering methods and devlop their correlation using the case of offshore oil and gasindustry. Additionally, we propose the appropriate utilization of models and methods for different levels of complexities and uncertainties.

Designing R&D Project Selection Contests082-0383

Wenqi Lian, Student, Singapore Management University, Singapore

Pascale Crama, Associate Professor, Singapore Management University, Singapore

Anand Nandkumar, Associate Professor, Indian School Of Business, India

Academic research is funded by governments and by university research funds. This papers evaluates the interplay and impact of these two fundingsources and their differing funding rules on the novelty and value of the projects being funded. Additionally, we demonstrate the value added ofuniversity funding and propose optimal funding rules.


248


The Quest for an Experiential Education: Preparing Tomorrow’s SC Leaders and Providing a Societal ROI

Chair(s): Stanley Fawcett Amydee Fawcett

Invited Session:

Invited Session

The Quest for an Experiential Education: Preparing Tomorrow’s SC Leaders and Providing a Societal ROI082-1646

Stanley Fawcett, Professor, Weber State University, United States

Amydee Fawcett, Assistant Professor, Weber State University, United States

Today’s graduates often lack skills and habits needed for career success. To remedy these challenges, we developed courseware that 1) bringsaccountability to class preparation via formative assessment, 2) leverages the flipped classroom, and 3) frees up time for experiential learningactivities—a strength of SCM. This resources discusses its benefits.

Service Operations

249


Designing Service Systems from Customer Reactions

Chair(s): Sang Won Kim

Invited Session:

Invited Session

Product Quality Decisions with Online Product Reviews082-1526

Dongwook Shin, Assistant Professor, Hkust, Hong Kong

Assaf Zeevi, Professor, Columbia University, United States


This research investigates a product quality decision problem in a distribution channel, in which a manufacturer sells a product through a retailer whichoperates with online product reviews. We establish that product reviews can have a positive impact on the product’s quality.

Translating Quality of Service metrics into Cost Functions082-1525

Seung Bum Soh, Assistant Professor, Yonsei University, Korea, Republic of (South Korea)

Itai Gurvich, Associate Professor, Cornell University, United States

Service centers keep quality of service (QoS) metrics below some levels. We view this convention as a substitute of directly using waiting time costfunction. However, solving staffing problem using QoS metrics produces optimal solutions which can also be optimal for some total cost functions. Westudy this implicit relationship.

Dedicated or pooled: Designing queues for large service systems082-1520

Junfei Huang, Assistant Professor, The Chinese University Of Hong Kong, Hong Kong

Ping Cao, Associate Professor, University Of Science And Technology Of China, China

Shuangchi He, Assistant Professor, National University Of Singapore, Singapore

Yunan Liu, Assistant Professor, North Carolina State University, United States

In this research, we consider a queueing system with many servers where each server has its own queue and arriving customers join the shortestqueue. We prove the probability of delay can be less than one even if the system is overloaded and compare its performance measures with thepooled system.

Empirical Investigation on the Range Anxiety for Electric Vehicles082-1560

Sang Won Kim, Assistant Professor, Cuhk Business School, Hong Kong

Ho-Yin Mak, Associate Professor, Oxford University, United Kingdom

Marcelo Olivares, Assistant Professor, Universidad De Chile, Chile

Ying Rong, Associate Professor, Shanghai Jiao Tong University, China

One of the most well-cited reasons of slow adoption of electric vehicles is the range anxiety. However, it has not been adequately quantified, quitepossibly due to the lack of quality data. We propose a novel way to do so by use of a dataset from a car sharing platform.


250


Energy and Sustainability

Chair(s): Wenbin Wang

Invited Session:

Invited Session

Designing Wastewater Supply Chains for Society, Environment, and Economic Growth082-0440

Jiyong Eom, Associate Professor, College Of Business, Korea, Republic of (South Korea)

Kwon Gi Mun, Assistant Professor, Fairleigh Dickinson University, United States

Yao Zhao, Professor, Rutgers University, United States

In our paper, we provide a policy guidance for managing wastewater, which has become among the most threatening issues in emerging countries.Investing in wastewater management can improve public health, resource-use efficiency, and environmental quality. Additionally, we apply ORtechniques to the case of Ganga river, providing E2E perspectives for designing wastewater supply chains.

The Adoption of Low-Carbon Technology in the Presence of Learning among Heterogeneous Firms082-0514

Jaewoong Lee, Student, College Of Business, Korea, Republic of (South Korea)

Jiyong Eom, Associate Professor, College Of Business, Korea, Republic of (South Korea)

Policy makers often take a "foot-in-the-door" approach to carbon pricing in order to promote the adoption of low-carbon technology in energy-intensivesectors, eventually falling short of the original policy targets. Based on a two-stage analytical model, this paper shows how firm heterogeneity andindustry-level learning may influence the optimal carbon price path.

Promoting Solar Panel Investments: Feed-in-tariff Versus Tax-rebate Policies082-0687

Volodymyr Babich, Associate Professor, Georgetown University, United States

Ruben Lobel, Assistant Professor, University Of Pennsylvania, United States

Safak Yucel, Assistant Professor, Georgetown University, United States

This paper compares two policies governments use to promote solar panels investments: feed-in tariff and tax rebate. The feed-in tariff provides aguaranteed stream of payments to the households. The tax-rebate policy reduces the initial investment cost. In this paper, we investigate the maineconomic factors that affect the government’s preference between the policies.

Optimal Size of a Combined Heat and Power Generator for an Industrial Firm082-1068


Wenbin Wang, Associate Professor, Shanghai Univ. Of Finance And Economics, China

Owen Wu, Associate Professor, Indiana University, United States

In this paper, we consider a manufacturer who uses both steam and electricity in their primary production process makes investment on a CombinedHeat and Power (CHP) system. We provide a decision model and find the optimal capacity and operating policy for a CHP system that reduce the totalinvestment and energy costs.


Retail Operations

251


Rentals and Free Trials in Retail Operations

Chair(s): Tolga Aydinliyim Monire Jalili

Invited Session:

Invited Session

Sample Boxes for Retail Products: Bundling Experience Goods to Leverage Consumer Uncertainty082-1496

Alireza Yazdani, Student, University Of Oregon, United States

Eren Cil, Assistant Professor, University Of Oregon, United States

Michael Pangburn, Associate Professor, University Of Oregon, United States

Consumers often try a few varieties of an experience product before they establish their shopping routine. Sample boxes create value through helpingconsumers resolve their valuation uncertainties of these varieties earlier and at a lower cost. In this paper, we study how firms and consumers sharethis added value under different market scenarios.

Rental Prices and Purchase Conversions UnderValuation Uncertainty082-0958

Monire Jalili, Assistant Professor, Cleveland State University, United States

Michael Pangburn, Associate Professor, University Of Oregon, United States

Facing a product with uncertain valuation, a customer may rent that product before making a purchase decision. This paper analyzes the optimal priceand discounting policy when the firm can choose to apply some of the rental price paid toward conversion to purchase, for both homogeneous andheterogeneous market settings.

Managing Opportunistic Consumer Returns in Retail Operations082-1481

Mehmet Altug, Assistant Professor, George Washington University, United States



Considering “honest-customers” versus “renters,” we assess the merits “targeted-refunds” and “menu-of-refunds” proposals retailers use to mitigateopportunistic consumer returns. Relative to benchmarks with “no-renters” (Su, 2009) and “uniform-refunds,” we find that the menu-of-refunds proposalwith a low restocking-fee can separate customer types when leftover/returned units must be significantly marked down.


252


Design of reverse supply chains

Chair(s): Gemma Berenguer

Invited Session:

Invited Session

A reliable location-inventory problem in a closed-loop supply chain082-0143

Yanzi Zhang, Student, Tsinghua University, China

Zhi-Hai Zhang, Associate Professor, Tsinghua University, China

The paper studies a reliable location-inventory problem in a closed-loop supply chain where the problem is formulated as a non-convex program. Wepropose an outer approximation-based solution approach to address the problem and conduct extensively numerical experiments to evaluate theperformance of the proposed solution approaches and explore managerial insights.

Recovery Optimization Decision-Making for Sustainable Manufacturing in the Presence of Demand Uncertainty082-1762

Kai Meng, Student, Massachusetts Institute Of Technology, United States



This research examines recovery optimization in a hybrid recovery system with demand uncertainty. Both dismantling and remanufacturing areaddressed. The proposed multi-objective optimization model provides the optimal recovery yield and strategies for a batch of product returns to ensuresustainability. We develop an evolutionary algorithm solution and investigate demand impacts.

Reverse supply chain design problem in photovoltaic industry082-0092

Qiaofeng Li, Student, Tsinghua University, China


The paper considers a multi-period reverse logistics network design problem for the recovery of PV modules to maximize total net profit.Additionally,we propose distributionally robust models, conduct extensive numerical experiments and consider an industrial case study that wouldillustrate the efficiency of the proposed approach.

Design of a subsidized reverse supply chain in the Chinese electronics industry082-0904

Gemma Berenguer, Assistant Professor, Purdue University, United States


This paper studies the design of the subsidized reverse supply chain for electronic products in the Chinese market. In it, we design a reverse supplychain that fits a specific Chinese manufacturer alongside other major manufacturers and focus on the quality of returns, testing locations and theimpact of the government's subsidy.



253


Market Design in Social Media

Chair(s): Rajiv Mukherjee

Invited Session:

Invited Session

Do Online Reviews of Physicians Line-up with Reviews collected by Press Ganey?082-1499

Danish Saifee, Student, University Of Texas Dallas, United States

Vijay Mookerjee, Professor, University Of Texas Dallas, United States


This paper examines the potential asymmetry between the information present in the reviews (including textual comments) of physicians on popularwebsites, such as Vitals and reviews collected by Press Ganey—the US’s leading patient satisfaction survey provider for more than 10,000 healthcareorganizations (more than half of the hospitals) in the US.

Herding and Discontinuance in Software App Adoption: The Effect of Product Complexity082-1505

Jing Tian, Student, Fudan University, China

Ling Xue, Assistant Professor, Georgia State University, United States

Cheng Zhang, Professor, Fudan University, China

Peijian Song, Associate Professor, Nanjing University, China

Herding is a prevalent phenomenon in software adoption. However, the impact of software product complexity on the herding of software users isambiguous. In this paper, we use the data on Firefox add-on apps to show that cross-app complexity variation and within-app complexity variationgenerate differential impacts on user herding.

Predicting pricing of products on Social Media Apps082-1710

Abhishek Ray, Student, Purdue University, United States

Hossein Ghasemkhani, Assistant Professor, Purdue University, United States

Social Media Apps are now being used to sell/resell products, with rise in mobile commerce. We use the context and data-set of one such app that ispopular in Asia, UK, and US to formulate a model for predicting prices using machine learning tools.

Designing a Social Media Marketplace082-1486


Karthik Kannan, Professor, Purdue University, United States

In this paper, we develop an analytical model to understand negotiations in socially embedded marketplaces and then use an experiment to validateour insights.


255

Saturday, 01:00 PM - 02:30 PM, GBR B Track:

Panel: Practice of Revenue Management and Pricing

Chair(s): Ezgi Eren

Invited Session:

Invited Session

Practice of Revenue Management and Pricing082-1852

Montgomery Blair, Vice President, Hertz, United States


Darius Walczak, TBD, Pros Inc, United States

Jian Wang, Vice President, The Rainmaker Group, United States

A team of panelists from PROS, REALPAGE, HERTZ, and the University of South Carolina will address current trends and new directions in revenuemanagement and pricing. Panelists will bring different perspectives of solution provider, end user and more, in addition to expertise from variousindustries including travel, hospitality and rental.


257

Saturday, 01:00 PM - 02:30 PM, GBR D Track:

Doctoral Consortium 2

Chair(s): Ravi Subramanian

Invited Session:

Invited Session

Doctoral Consortium 2082-1859


This session is by invitation only, for those doctoral students who have registered. The purpose of the POMS Doctoral Consortium is to help doctoralstudents maximize their chances of having a successful academic career in our globally competitive environment.



258

Saturday, 01:00 PM - 02:30 PM, GBR E Track:

Healthcare Management 1

Chair(s): Fabrizio Salvador

Invited Session:

Invited Session

How Much is the Value of Genomic Test Information? Evidence from Post-cardiac-stent Care Decisions082-0604

Kellas Cameron, Student, Boston University, United States

Nachiketa Sahoo, Assistant Professor, Boston University, United States


Jugnu Jain, CEO, Sapien Biosciences, India

In this paper, we develop a model to analyze doctors’ medication choices post-stent surgery. The model utilizes both patient medical and economicconditions in this choice, and improves personalized medication processes by identifying those who most benefit from genomic testing. Additionally, weshow that pinpointing these patients reduces population disutility and increases test adoption.

“Not a Box of Nuts and Bolts”: Distribution Channel Choice for Specialty Drugs082-1416

Liang (Leon) Xu, Student, Penn State University University Park, United States

Hui Zhao, Associate Professor, Penn State University University Park, United States


While the pharmaceutical (pharma) industry has seen a rapid surge in the utilization, spending, and R&D investment in specialty drugs, pharmamanufacturers also face unprecedented challenges in distributing these drugs. Using unique, privately collected transaction data, we quantitativelyanalyze important factors that influence pharma manufacturers’ distribution channel decision.

Accommodating Follow-up Patients in a Integrated Practice Unit using Virtual Medicine082-1234

Douglas Morrice, Professor, The University Of Texas At Austin, United States

Jonathan Bard, Professor, University Of Texas Austin, United States

Karl Koenig, Professor, University Of Texas Austin, United States

Jingyao Huang, Student, The University Of Texas At Austin, United States

An integrated practice unit (IPU) is a patient-centered approach to care in which providers organize into dedicated teams around a patient's conditionand provide a full cycle of care. In this paper, we discuss how to accommodate follow-up patients in an IPU using virtual medicine.

Caregiver Schedule Characteristics and Client Satisfaction in the Home Care Industry082-1698

Fabrizio Salvador, Professor, Business School, Ie University, Spain

Rocio Bonet, Associate Professor, Ie Business School, Spain

Athena Tsouderou, Student, Ie Business School, Spain

Personnel costs are the major cost driver in homecare services, making this industry particularly sensitive to absenteeism and turnover. Likewise,caregivers are the key driver of customer satisfaction. We investigate how the characteristics of homecare workers’ schedules affect absenteeism,turnover, as well as customers’ satisfaction.


262

Saturday, 01:00 PM - 02:30 PM, GBR I Track:

Topics in Supply Chain Management

Chair(s): Serdar Simsek

Invited Session:

Invited Session

Adherence to the recommendations of a pricing decision support system082-0097

Felipe Caro, Associate Professor, University Of California Los Angeles, United States

Anna Saez De Tejada Cuenca, Student, University Of California Los Angeles, United States

In this paper, we empirically analyze the drivers of adherence to the prices recommended by a DSS during the sales season of a fast fashion retailer.We study the effect on two interventions aimed to encourage overall adherence, as well as the drivers of the evolution of adherence over time.

Can Dynamic Pricing Reduce What Consumers Pay?082-0267


Naveed Chehrazi, Assistant Professor, Mccombs School Of Business, United States


This paper illustrates that when pricing decisions are made in conjunction with other operational decisions, dynamic pricing can result in increasedsystem efficiency, which can pass-through to consumers. We demonstrate this point in a brick-and-mortar retail setting by extending the EOQ model toaccommodate dynamic pricing.

Pick-up, Delivery, or Both? An Omni-Channel Retailer’s Fulfillment Dilemma082-1145

Chloe Glaeser, Student, The Wharton School, United States


Xuanming Su, Professor, University Of Pennsylvania, United States


In this paper, we study how an online grocery retailer should tailor its pick-up and delivery service for different regions. We employ a regressiondiscontinuity design to find the effect of delivery introduction. Additionally, we build a structural model and perform a counter-factual analysis toestimate the revenue effects of additionally offering delivery.

Management and Effects of In-Store Promotional Displays082-1175

Oguz Cetin, Student, University Of North Carolina Chapel Hill, United States

Adam Mersereau, Assistant Professor, University Of North Carolina Chapel Hill, United States

Ali Parlakturk, Associate Professor, University Of North Carolina Chapel Hill, United States

This work examines a brick-and-mortar retailer's choice of product to include in a promotional display. Retailers need to understand the promotionaldisplay problem because it is a powerful demand-shaping lever and as an input to its negotiations with manufacturers. In our paper, we developanalytical insights using nested multinomial logit model of customer choice.


265

Saturday, 01:00 PM - 02:30 PM, GBR L Track:

Contracting and Coordination

Chair(s): Takamichi Hosoda


Contributed Session

Revenue sharing and online-to-offline decision in dual supply chain with stochastic demand082-0198

Hao Li, Student, Peking University, China

Ming Lei, Professor, Peking University, China

Shalang Li, Student, Peking University, China

In this paper, we compare the performance between a traditional dual channel model and an online-to-offline model with stochastic demand. Ourresults illustrate that the online-to-offline model will be optimal for both manufacturer and retailer only if the online channel cost is larger than traditionalretail channel cost, and offer valuable managerial insights to managers.

Global Players’ Supply Chain Strategies: Lessons for Japanese Electronics Companies082-1146

Lumbidi Kupanhy, Professor, Wakayama University, Japan

This paper examines supply chain strategies of today’s successful global players, especially in the electronics sector. The focus is on the makers of thefinal products (makers) as well on the manufacturers of parts and components (suppliers). Lessons learned are suggested as possible solutions tostruggling Japanese electronics makers.

On Consignment Contract in Japanese Fashion Industry082-0704

Takamichi Hosoda, Professor, Aoyama Gakuin University, Japan

This paper considers the characteristics of a consignment contract with an exogenous retail price in a two-level supply chain that is comprised of aretailer and a supplier. The retailer is in a newsvendor setting, and the market demand is sensitive to the retailer’s sales effort.



267


Global Supply Chain Risk and Resilience

Chair(s): Denis Niedenzu


Contributed Session

A Comparative Assessment of Variables That Impact How Firms Perform in Global Supply Chains082-0560

Henry Aigbedo, Associate Professor, Oakland University, Rochester, Michigan, United States

Most companies have global operations that may entail manufacturing in some parts of the world while delivering goods and services to areas that aresometimes different. In our paper, we carry out a preliminary assessment of how pertinent variables may impact the performance of these companies.

How will Distributed Manufacturing be implemented in Global Supply Networks082-1109

Patrick Hennelly, Assistant Professor, Centre For International Manufacturing, University Of Cambridge, United Kingdom

Gary Graham, Lecturer, Leeds University, United Kingdom

This case study research explores whether distributed manufacturing could lead to a paradigm shift in manufacturing, where centralized massproduction is replaced by distributed product-service systems. Distributed manufacturing is also examined as a complementary model of productionthat could add capability to existing global supply networks.

The Contagion and Competitive Effects across National Borders: Evidence from the 2016 Kumamoto Earthquakes082-0332

Li Ding, Student, Zhejiang University, China

Hugo Lam, Lecturer, University Of Liverpool, United Kingdom

T.C.E. Cheng, Professor, The Hong Kong Polytechnic University, China

Honggeng Zhou, Professor, Zhejiang University, China

The transmission effect of a natural disaster across national borders is unclear due to possible contagion and competitive effects. Based on a naturalexperiment of 2016 Kumamoto Earthquakes occurred in Japan, we conduct an event study and reveal mixing effects on Chinese semiconductorindustry from the ability-motivation-opportunity (AMO) perspective.

The Impact of Sourcing Strategies on Supply Network Resilience082-1688

Yaneth Correa-Martinez, Assistant Professor, Colorado State University Pueblo, United States

Mamadou Seck, Assistant Professor, Old Dominion University, United States

The current environment in which supply chains operate (global, highly complex, dynamic) calls for alternative methods and tools to understand theimpact that sourcing strategies have on multi-echelon systems. This work presents a simulation-based experimentation how dual vs single sourcingimpacts the resilience of a multi-echelon network.


268


Financial Perspectives in Operations Management

Chair(s): Xingzhi Jia

Invited Session:

Invited Session

The impact of specific assets on logistics integration and financial performance082-0850

Qianwen Wang, Student, Zhejiang University, China

Baofeng Huo, Professor, Zhejiang University, China


Yanping Liu, Associate Professor, Nankai University, China

This paper looks at how third-party logistics (3PL) and customers can improve logistics integration by investing in relationship-specific assets. Suchinvestment decisions may in turn affect customer’s financial performance.

Does Internet Penetration Affect Investor Local Bias? Evidence from U.S. Mutual Fund Investment082-1036

Zhiyuan Tu, Student, Stan Ross Department Of Accountancy, Zicklin School Of Business, United States

Yixing Chen, Student, Department Of Marketing, Mays Business School, United States

This paper examines whether Internet penetration affects institutional investors’ resource allocation bias, namely local bias in mutual fund investment.Our results show that increased level of broadband availability reduced investors' local bias, and the effect of is moderated by the geographicaldispersion of firms’ activities.

The Effect of Performance Measurement Systems on Productive Performance082-1535

Han Oh, Student, Texas A&M University College Station, United States

Andrew Johnson, Associate Professor, Texas A&M University College Station, United States


Lorenzo Lucianetti, Associate Professor, University Of Chieti And Pescara, Italy

Performance measurement systems (PMS) are widely used for monitoring business operations, yet the evidence for their effect on productivity is stilllimited. Using both survey data and financial data on Italian manufacturing firms, we find that better PMS practices lead to better operational efficiencyand subsequently financial performance.

Boundedness and Complexity in Ethical Purchasing Decisions082-1576

Xingzhi Jia, Student, Texas A&M University College Station, United States


Haipeng (Allan) Chen, Professor, University Of Kentucky, United States

Xenophon Koufteros, Professor, Texas A&M University College Station, United States

This study investigates purchasing manager’s decision-making when both financial and ethical considerations are invoked. We empiricallydemonstrate that individuals exhibit bounded and complex behavioral patterns due to the interplay between financial benefits and ethicalconsiderations.


269


Inventory Management: Convexity, Duality, and Optimality

Chair(s): Nan Yang

Invited Session:

Invited Session

Preservation of Additive Convexity and Its Applications in Stochastic Optimization Problems082-0443

Xiting Gong, Assistant Professor, Chinese Univ Of Hong Kong, Hong Kong

Tong Wang, Assistant Professor, Shanghai Jiaotong Univerisity, China

In this paper, we establish two new preservation results of additive convexity for a class of optimal transformation problems and a class of optimaldisposal problems, where the optimal policies provide different priorities to the transformation/disposal decisions. This paper also demonstrates theapplications of our results to several important stochastic optimization problems in operations management.

Population Monotonicity in Newsvendor Games082-0462

Xin Chen, Professor, University Of Illinois Urbana-Champaign, United States

Xiangyu Gao, Assistant Professor, Chinese Univ Of Hong Kong, Hong Kong

Zhenyu Hu, Assistant Professor, National University Of Singapore, Singapore

Qiong Wang, Associate Professor, University Of Illinois Urbana-Champaign, United States

In this paper, we use the concept of population monotonic allocation scheme (PMAS), which requires the cost allocated to every member of a coalitionto decrease as the coalition grows, to study the cooperative newsvendor game. This paper also focuses on the dual-based allocation scheme andidentify conditions under which it is a PMAS.

Dynamic Pricing and Inventory Management under Network Externalities082-0739

Nan Yang, Professor, University Of Miami, United States


In this paper, we study the impact of network externalities upon a firm's pricing and inventory policy under demand uncertainty. We show that thepresence of network externalities gives rise to the trade-off between generating current profits and inducing future demands, therefore having severalimportant operational implications.

Asymptotic Optimal Policies in Inventory Systems with Lead Time082-1148


Qi Wu, Assistant Professor, Case Western Reserve University, United States

In this paper, we study a systematic way of constructing asymptotically optimal policies. We apply it to two inventory problems. One is the lost-saleinventory system with a fixed leadtime, while the other is a dual-sourcing problem. We show numerically that the new policies perform well for a widerange of parameters.


270


Empirical Research in Manufacturing Operations

Chair(s): Keith Skowronski

Invited Session:

Invited Session

Operating in Uncertain Environments: Structural Contingencies of Flexibility and Inventory on Performance082-0054

Willis Mwangola, Assistant Professor, University Of Central Oklahoma, United States

Alan Mackelprang, Associate Professor, Georgia Southern University, United States

Gerard Burke, Professor, Georgia Southern University, United States

Using secondary data from 497 firms, our results suggest that high performing firms are not constrained to trading off between buffer inventory andvolume flexibility, but can instead effectively utilize both as either substitutes or complements, depending upon the level of uncertainty encountered inthe external environment.

The Effect of Merger and Acquisition on Inventory Turnover082-0567




In this paper, we evaluate the effect of merger and acquisition (M&A) on inventory turnover and empirically show that M&A reduces inventory turnoverin the short-run, but increases inventory turnover in the long run. We also find that firms with high uncertainty before M&A benefit more from the long-term synergies after M&A.

Effects of New Modular Feature Introductions in Technology Product Lines082-1542



Yusen Xia, Associate Professor, Georgia State University, United States

This research explores how introductions of new modular features affect revenue of technology product lines. Our longitudinal data is compiled basedon factory-level data from a company in a competitive market dominated by three technology companies.

The Interaction between Product Complexity and Campaign Scheduling on Manufacturing Performance in Food Production082-1575


Ping Wang, Assistant Professor, Texas A&M - Galveston, United States

This paper examines individual and interactive effects of product complexity and campaign scheduling on manufacturing performance. Using 1,128production sequences from a fruit processing plant, we find product complexity and campaign scheduling effect manufacturing performance differently.We find that increasing product complexity amplifies the effect of campaign scheduling.


271


Future of E-Commerce

Chair(s): Hemang Subramanian

Invited Session:

Invited Session

Transforming Supply Chain Management by Blockchain: Challenges and Research Opportunities082-1529

Rong Liu, Associate Professor, Stevens Institute Of Technology, United States

Akhil Kumar, Professor, Penn State University State College, United States


Feng Mai, Assistant Professor, Stevens Institute Of Technology, United States

Blockchain, perceived as a disruptive technology for distributed transactions, can enable accountability, transparency, and provenance in supplychains. Challenges arise as a need for rigorous methodologies to optimize blockchain networks to meet supply chains’ requirements for scalability andhigh performance. We discuss these challenges, identify research opportunities, and propose solutions.

Altruism or Shrewd Business? Implications of Technology Openness on Innovations and Competition082-1731


Geoffrey Parker, Professor, Dartmouth College, United States

Yinliang Tan, Assistant Professor, Tulane University, United States


We investigate firms’ decisions to open their technology. In contrast to literature focusing on demand side network effects, our study reveals a novelexplanation by focusing on two supply side effects.

Is personality from text and survey the same ?082-1238

Bouabre Koffi, Student, The University Of Texas At Arlington, United States

This research is conducted to validate what the IBM Watson Personality Insights service does. It challenges the accuracy of the service by comparingits results with those found from traditional personality questionnaires.

Cryptocurrency Platform Centralization: A Statistical Measurement082-1328


Crypto-currencies have recently been at the forefront of many decentralized platform business models. In this paper, using the most traded Crypto-currency blockchains, we measure centralization of each marketplace participant. Using this measure as a basis, this paper theorizes the risks andbenefits of centralization of each component.


272


Big Data, Analytics, and Supply Chains

Chair(s): Rogelio Oliva


Contributed Session

Supply Chain Analytics – A Review of Current Developments and Future Trends082-1049


Companies worldwide are focusing on supply chain analytics to increase their competitive advantage. This paper reviews the current industry trends inindustry to handle big data dynamics and focuses on how supply chain performance can be improved towards increased responsiveness & decreasedcost with the help of data analytics.

Evaluation of Business Analytic Solutions Using a Matrix082-0014

Tobias Engel, Professor, University Of Applied Science Neu-Ulm, Germany

Jonas Müller, Student, University Of Applied Science Neu-Ulm, Germany

The functionalities of business analytic systems need to fulfill the requirements of firms. However, a comparison between offered functionalities ofapplications and the requirements of firms does not exist. As a result, we propose a matrix to assess the fit of business analytic systems with thebusiness analytics process.

Feature Engineering and Machine Learning for Lumpy Demand Modeling in the Semiconductor/Electronics Distribution Sector082-0071



Yen-Chun Chou, Assistant Professor, National Chengchi University, Taiwan, Republic of China


In this paper, we work with a distributor to tackle lumpy demand (i.e., slow moving items irregularly exhibiting large demand transactions). Fittingparametric lead time demand distributions is not viable as observations are limited and erratic. As a result, we develop data-driven solution techniquesthrough ensemble learning, which substantially reduces prediction error and improves inventory performance.


273


Responsible Operations and Empirical Research

Chair(s): Xiaojin Liu

Invited Session:

Invited Session

Buyer's Influence on Supplier's Environmental Compliance: An Empirical Investigation in the Chinese Context082-0706

Yi Zhou, Student, The Hong Kong Polytechnic University, Hong Kong

Kevin Linderman, Professor, University Of Minnesota, United States

Chris Lo, Assistant Professor, The Hong Kong Polytechnic University, China

Andy Yeung, Professor, The Hong Kong Polytechnic University, China

An investigation of environmental compliance of all Chinese listed manufacturing firms is applied in order to understand how their buyer’s networkcharacters (i.e., corruption index in buyer’s location, sales volumes from manufacturers to buyers, and language/geographic/culture distance betweenthem) affect the likelihood of suppliers’ noncompliance, explained from the buyers’ willingness and ability perspectives.

Normative Messages to Promote Voluntary Pro-environmental Behavior: An Experiment in the Field082-0756

Saif Mir, Assistant Professor, College Of Charleston, United States

John Aloysius, Professor, University Of Arkansas, United States

David Hyatt, Assistant Professor, University Of Arkansas - Fayetteville, United States

We conduct a randomized experiment in the field to evaluate the effectiveness of normative messages to motivate voluntary pro-environmentalbehavior by truck drivers. Of five types of messages tested, injunctive pro-environmental messages and descriptive messages were found to beeffective. A second experiment investigates the longer-term effectiveness of messaging.

Top Management's Influence on Social Sustaianbility and Performance082-1455

Robert Sroufe, Professor, Duquesne University, United States

Venugopal Gopalakrishna-Remani, Assistant Professor, University Of Texas At Tyler, United States

This study highlights the integrated moderated mediation role of internal sustainability management and top management support to illuminate thecomplex processes by which organizations can manage and improve social sustainability performance. We draw from multiple samples to testrelationships in this empirical study.


274


Panel: Editorial Publication Policies Required for Optimal Development of New POM Fields

Chair(s): Sushil Gupta Martin Starr

Invited Session:

Invited Session

Editorial Publication Policies Required for Optimal Development of New POM Fields082-1853

Sushil Gupta, Professor, Florida International University, United States

Martin Starr, Emeritus Professor, Rollins College, United States

Major differences exist in journal policies for publishing research results within established POM fields as compared with new and emerging fields suchas HOCM. This session is dedicated to discussing criteria for new field publications in general and for HOCM in particular.


275

Saturday, 03:00 PM - 04:30 PM, 335C Track:

Competition and Environmental Sustainability

Chair(s): Gokce Esenduran

Invited Session:

Invited Session

The Danger of Tightening Standards Without Appropriate Monitoring Effectiveness in a Competitive Market082-0802



Yuche Chen, Assistant Professor, Vanderbilt University, United States

Based on a dataset covering vehicles’ on-road emission over fourteen years, we find that non-compliance of actual on-road emissions of nitrogenoxide from diesel vehicles across automakers increased significantly as emission standards tightened.

Retailer Strategies to Encourage Reduced Packaging Adoption082-0920

Olga Pak, Student, University Of South Carolina, United States




For manufacturers, the reduction of product packaging is associated with marketing/product positioning risks, like diminished product visibility andlower perceived value. In this paper, we explore the tools retailers can use to mitigate such concerns, and, thus, convince manufacturers to makepackaging more operationally efficient and sustainable.

Manufacturers' Competition and Cooperation in Sustainability: Stable Recycling Alliances082-1589

Fang Tian, Assistant Professor, Pepperdine University, United States

Greys Sosic, Associate Professor, University Of Southern California, United States


This paper studies farsighted stable structures to recycle different types of products made by two manufacturers. Specialty recyclers charge lowerprices but only process certain product types. Universal recyclers charge higher prices but can process all product types. We also compare the socialwelfare before or after the EPR legislation implemented.

Competition in Carbon-Offset Markets082-0900

Gokce Esenduran, Assistant Professor, Purdue University, United States

Individuals or corporations purchase voluntary carbon offsets for offsetting their emissions. Providers in carbon markets choose the delivery terms ofthese offsets as prompt delivery of existing offsets or forward crediting of ex-ante offsets. This research analyzes the competition between offsetproviders and identifies their equilibrium choice of delivery terms.


276


Panel: Causes and Consequences of Recalls Across Industries

Chair(s): Rachna Shah

Invited Session:

Invited Session

Causes and consequences of recalls across industries082-1846




To understand the fast growing research on recalls, the panelists identify various environmental, organizational and behavioral causes of productrecalls, and their consequences. The objective is to uncover similarities and differences across different industries.


277


Emerging Technologies in Operations Management

Chair(s): Zaiyan Wei Abhishek Ray

Invited Session:

Invited Session

TrACA:Using Ant Colony Approach for Solving the Winner Determination Problem082-1385


Mario Ventresca, Assistant Professor, Purdue University, United States


In this paper, we propose a sophisticated search heuristic inspired by Swarm Intelligence techniques for approximating the solution to this problem.Specifically, we use Ant Colony metaheuristics to devise a search algorithm - TrACA - for solving hard instances of winner determination incombinatorial auctions.

Sharing bike082-1387

Yipu Deng, Student, Purdue University, United States

Zaiyan Wei, Assistant Professor, Purdue University, United States


Bike sharing companies claim that using sharing bike “is a low-carbon way to travel. Each time you ride a shared bike, you’re helping cities reducetraffic congestion and vehicle pollution, while building more active and healthy communities at the same time.” Is that really the case?

Frictions in Generalized second price auctions: Effects on efficiency and bidding behaviour082-1399

Vandith Pamuru, Student, Purdue University, United States

This paper studies the efficiency of a continuous time GSP auction when it is costly for agents to change their bids. We show that friction costsinfluence the allocative efficiency of the ad auction through a experimental investigation in a lab and a synthetic learning environment.

Endogenous Innovation in the Presence of Salient Consumers082-1278

Arunima Chhikara, Student, University Of Florida, United States

Quan Zheng, Student, University Of Florida, United States


Empirical evidence in healthcare industry corroborates that 72% of innovations improve the quality with cost increase while only 1.6% of innovationslower the cost with quality reduction. We seek to provide a demand side rationale for firms choosing their innovation strategy in the presence ofirrational salient consumers.



278


Innovations in Supply Chain Finance

Chair(s): Gangshu Cai

Invited Session:

Invited Session

The Effectiveness of Supplier Buy Back Finance: Evidence from the Chinese Automobile Industry082-0088

Tunay Tunca, Professor, University Of Maryland, United States


Bin Yang, Director, China Development Bank, China

Facing a budget-constrained buyer, a novel approach for large suppliers is adopting buy-back financing schemes to relieve their downstream partnersand reduce channel costs. Through counterfactual analysis, we analyze the efficiency of these financing schemes and find that such contractagreements can improve channel efficiency over traditional financing methods.

A Supply Chain Theory of Factoring and Reverse Factoring082-0211



In this paper, we analyze how the benefit of recourse and non-recourse factoring depends on the supplier's credit rating and cash investment returnrate. Further, we find that reverse factoring can always increase the profits for both retailer and supply chain, but it's not necessarily a win-win solutionas it may decrease the supplier's profit.

Value of Insurance in a Supply Chain with Capital Constraints082-1433

Wenli Wang, Associate Professor, Taiyuan University Of Science&Technology, China


Consider a capital constrained retailer extends the bank loan limit by buying the third party insurance in a wholesale price-only contract. We study theeffect of insurance on weakening the double marginalization. Then, we compare the supplier’s alternative strategies, i.e., supplier-owned insuranceand trade credit financing.

The Internal Decentralization Effects In Off-sourcing Procurement082-1764

Zhiqiao Wu, Associate Professor, Dongbei University Of Finance And Economics, China


Jiafu Tang, Professor, Dongbei University Of Finance And Economics, China

In this work, we study the internal decentralization effects in different types of offshore procurements and show that a firm can benefit from moreinternal decentralization.


279


Data-driven Scheduling in Healthcare

Chair(s): Nan Liu Qingxia Kong

Invited Session:

Invited Session

Physician Scheduling with Productivity Considerations at Emergency Departments082-0520

Farzad Zaerpour, Student, University Of Calgary, Canada

Marco Bijvank, Assistant Professor, University Of Calgary, Canada

Zhankun Sun, Assistant Professor, City University Of Hong Kong, Hong Kong

In this paper, we study the physician scheduling problem at emergency departments where we consider individual physician productiveness to balancethe demand for emergency care and the availability of physicians. Additionally, we formulate the problem as a stochastic program with random arrivalsand physician patient-per-hour rates, and solve the problem with an L-shape algorithm.

The Impact of No-show Predictions in Appointment Scheduling082-1368

Shannon Harris, Assistant Professor, Ohio State University, United States

Michele Samorani, Assistant Professor, Santa Clara University, United States

Studies suggest that predicting patient no-show probabilities may lead to higher-quality schedules. Our study seeks to quantify this impact byanalytically measuring the improvement in schedule quality resulting from an improvement in no-show predictions. Our results can help practitionersdetermine the resources to invest in predictive analytics.

Appointment Scheduling and sequencing with Unpunctual Patient Arrivals082-1697

Qingxia Kong, Assistant Professor, Erasmus University Rotterdam, Netherlands


Zhichao Zheng, Assistant Professor, Singapore Management University, Singapore

In this paper, we study the design of healthcare appointment systems when patient arrivals deviate from the scheduled appointment times. We use anetwork flow model to capture the dynamics of the system and develop a copositive optimization model to solve the appointment scheduling andsequencing problem.



280


Managing Competition in Supply Chains

Chair(s): Régis Chenavaz

Invited Session:

Invited Session

Supplier Resilience Assessment of Project Driven Supply Chains (PDSC)082-0748

Anjali Shishodia, Student, Nitie, Mumbai, India

Priyanka Verma, Assistant Professor, National Instituteof Industrial Engineering, Mumbai, India

Vijaya Dixit, Assistant Professor, Indian Institute Of Management Ranchi, India

Project driven supply chains provide a proactive approach to mitigate risks associated with volatile supply chains dedicated to timely delivery ofcomplex projects. Supplier dependencies add significant risks to project success. In this paper, we identify factors imparting resilience capabilities ofsuppliers, and analyzed quantitatively to minimize risk impacts.

The Impact of Targeting on Price and Quality Competition082-1782

Amit Eynan, Professor, University Of Richmond, United States

Benny Mantin, Professor, University Of Luxembourhg, Luxembourg

We investigate targeted delivery of coupons to consumers with heterogeneous valuation of quality who buy from two vertically differentiatedmanufacturers. We show that unlike the monopoly setting in which, coupons lead to higher quality choices with decreased product differentiation, incompetition, targeted coupons drive firms to slightly decrease their qualities.

Dynamic Pricing of New Products in Competitive Markets: A Mean-Field Game Approach082-1839

Régis Chenavaz, Assistant Professor, Kedge Business School, France

Corina Paraschiv, , ,

Gabriel Turinici, , ,

Dynamic pricing of new products has been studied with monopolies and oligopolies. Using a mean-field games approach, we examine dynamic pricingpolicies in competitive markets. The theoretical setting rests on a diffusion model à la Bass. We prove both the existence and the uniqueness of amean-field game equilibrium.


281


Healthcare Operations Best Paper Finalists

Chair(s): Lawrence Fredendall


Contributed Session

Multimodularity in the Stochastic Appointment Scheduling Problem with Discrete Arrival Epochs082-1900

Christos Zacharias, Assistant Professor, University of Miami, United States

Tallys Yunes, Associate Professor, University of Miami, United States

We address the problem of designing appointment scheduling strategies in a stochastic environment. We prove that under general conditions theproblem is directionally convex. We identify conditions where it is multimodular. We introduce a polynomial-time algorithm for minimizing multimodularfunctions over non-negative vectors via submodular set-function minimization over ring families.

Mixing it Up: Operational Impact of Hospitalist Workload082-1901

Masoud Kamalahmadi, Student, Indiana University, United States

Alex Mills, Assistant Professor, Indiana University, United States


Kurt Bretthauer, Professor, Indiana University, United States

Hospitalists are physicians that specialize in caring for hospital inpatients, replacing a primary care physician who may only make rounds once per dayand thereby reducing delays. Given a limited number of hospitalists in a hospital, we seek to determine their optimal service mix (workload and patienttypes).

An Approximation approach for Markov Decision Processes with Application to Adaptive Clinical Trials082-1902

Vishal Ahuja, Assistant Professor, Southern Methodist University, United States

John Birge, Professor, University of Chicago, United States

Multi-armed bandit problems exemplify the exploration vs. exploitation tradeoff. For many practical problem, the state space is intractably large,rendering exact solution approaches impractical. We propose a novel approximation approach that combines grid-based techniques, simulation, andmethods to improve approximation accuracy, to obtain near-optimal solutions with minimal added computational burden.

Maximizing Intervention Effectiveness082-1903

Brian (Rongqing) Han, Student, University of Southern California, United States

Vishal Gupta, Assistant Professor, University of Southern California, United States

Song-Hee Kim, Assistant Professor, University of Southern California, United States

Hyung Paek, Medical Director of Information Technology Services, Yale New Haven Hospital, United States

Without access to the raw data, policymakers often face challenges when deciding whom to receive an intervention previously proven effective. Wepropose a novel robust optimization framework that uses only causal inference summary data from a published paper to target a subset of thecandidate population to maximize intervention effectiveness.


Managing Appointment-based Services in the Presence of Walk-in Customers082-0526

Shan Wang, Student, Shanghai Jiao Tong University, China


Guohua Wan, Professor, Shanghai Jiao Tong University, China

Despite the prevalence of walk-ins in healthcare, we know relatively little about how to plan and manage the daily operations of a healthcare facility thataccepts both scheduled and walk-in patients. In this paper, we propose a data-driven optimization approach in order to determine the optimalappointment schedule in the presence of potential walk-ins.

Service Operations

282


Competition Finalists: Most Influential Service Operations Paper

Chair(s): Mike Dixon

Invited Session:

Invited Session

Service Systems with Experience-Based Anecdotal Reasoning Customers082-1895


Ying-Ju Chen, Associate Professor, Hong Kong University Of Science & Tech, Hong Kong

We study service systems where customers lack full capability or ample opportunities to perfectly estimate expected waiting time, and thus can onlyrely on past experiences and anecdotal reasoning to make their joining decisions. We find several results opposite to the commonly accepted pricingrecommendations in the fully rational benchmark.

Role of bottom‐up decision processes in improving the quality of health care delivery: Contingency perspective082-1896

Claire Senot, Assistant Professor, Tulane University, United States


Peter Ward, Professor, Ohio State University, United States

This study employs a multi-method research to investigate the effect of bottom-up and top-down decision processes on hospitals’ ability tosimultaneously improve on conformance and experiential quality. The first phase uses qualitative data from 49 semi-structured interviews to develophypotheses, which are then tested using large scale quantitative data.

Reducing Hospital Re-Admissions by Integrating Empirical Prediction with Resource Optimization082-1897


Adel Alaeddini, Assistant Professor, University Of Texas San Antonio, United States


Kurt Bretthauer, Professor, Kelley School Of Business, United States

Ted Skolarus, Associate Professor, University Of Michigan, United States

We develop an individualized prediction of time to readmission which is used to optimize a post-discharge monitoring schedule. We show that thispersonalized approach can reduce more re-admissions at a lower cost through more efficient, targeted follow-up efforts. An implementation at apartner hospital saw 19% month-over-month readmission reduction.

The Effectiveness of Management‐By‐Walking‐Around: A Randomized Field Study082-1898


Sara Singer, Professor, Stanford University, United States

We implemented an 18-month-long program to improve patient safety at 56 randomly-selected hospital units. The program,Management-By-Walking-Around, required senior managers to observe frontline employees, solicit improvement ideas, and resolve issues. On average, the program had anegative impact on performance. The program was helpful only when it enabled active problem-solving.


283


Behavioral Topics in Healthcare Operations

Chair(s): Jillian Berry Jaeker

Invited Session:

Invited Session

Allocating Inpatient Beds to Off-Service Patients: Tradeoffs and Consequences082-1561



Ryan Graue, Senior Analyst, Beth Israel Deaconess Medical Center, United States

Sarah Moravic, Director of Quality, Beth Israel Deaconess Medical Center, United States

Julius Yang, Director of Medical Services, Beth Israel Deaconess Medical Center, United States

In this paper, we examine the tradeoffs and consequences of assigning incoming patients to an off-service bed as opposed to an on-service bed. Off-service patients are physically located in a bed that belongs to a different service (e.g., general surgery) while still being cared for by a physician of theservice.

The Effect of Timing on Implementation of Emphasis Framing into Knowledge-Intensive Work-Flows082-1163

Lauren Laker, Assistant Professor, Xavier University, United States

James Loveland, Assistant Professor, Xavier University, United States


Prior research has shown that a tactic called emphasis framing can help to mitigate the effects of information overload in medical decision-making. Labexperiments are used to test the effects of timing on implementation of emphasis framing into knowledge-intensive work-flows.

The Effects of Home Health Visit Length on Hospital Readmission082-1546

Elena Andreyeva, Student, University Of Pennsylvania, United States

Guy David, Associate Professor, University Of Pennsylvania, United States


Using a novel dataset on home health care visits, this study quantifies the effects of the length of a post-acute home health visit on hospitalreadmissions for patients with conditions that are subject to readmission penalties under the Hospital Readmission Reduction Program.

Priority and Predictability: An analysis of surgeon behavior under high workload082-0309

Jillian Berry Jaeker, Assistant Professor, Boston University, United States

Surgeons see two types of patients (emergency and elective) and often face capacity constraints for inpatient beds. They can choose to dischargeconvalescing patients early, postpone a scheduled surgery, or delay an emergency surgery. This multi-modal study employs an experiment and data todetermine what choices surgeons make under different conditions.


284



Chair(s): Suresh Muthulingam

Invited Session:

Invited Session

Using Transactions Data to Improve Consumer Returns Forecasting082-0045


Erin Mckie, Assistant Professor, Ohio State University, United States



An accurate returns forecast is an important input into many return management decision making. In this paper, we summarize the current forecastingapproaches, propose a new forecasting technique, and test our approach on two real world datasets.

Improving Supplier Social Responsibility under Incomplete Visibility082-0321

Tim Kraft, Assistant Professor, University Of Virginia, United States

Leon Valdes, Assistant Professor, University Of Pittsburgh, United States

Yanchong Zheng, Associate Professor, Massachusetts Institute Of Technology, United States

Our paper studies a manufacturer's decisions when the social responsibility (SR) performance of her supplier cannot be perfectly observed. Themanufacturer invests in the supplier’s SR capabilities and can disclose SR information to consumers. We find that visibility helps tailor themanufacturer's investment and trust her available information when deciding disclosure.

Real Option Value of Critical Material R&D: An Optimal Capacity Addition Model082-0690



Several clean energy technologies use materials at risk of supply disruptions. US DOE funded R&D projects aim to diversify supply, developsubstitutes, and improve recycling. In this paper, we describe a decision support tool, developed in collaboration with the Critical Materials Institute, toassist CMI management to assess industry value of R&D projects.

How the Interplay of Legislation and Online Channels Affects E-Waste: Quasiexperimental Evidence from California082-0803



Using a quasi-experimental setup, the objective of this paper is to examine the impact of California's e-Waste legislation on Waste Reduction. Further,we examine whether the availability of online channels can amplify the benefits of e-Waste legislation.


285


Incentives in New Product Development

Chair(s): Niyazi Taneri

Invited Session:

Invited Session

Incentive Structure and the Distribution of Solutions in Innovation Contests082-0646


Shun Ye, Assistant Professor, George Mason University, United States

Innovation contests allow firms to harness specialized skills of participants with diverse backgrounds for solving challenging business problems. Thispaper uses detailed contest-level data from a popular data science innovation contest platform to examine how the structure of incentives affects thedistribution of solutions in contests.

Technology and Innovation Adoption in Organisations: an Evolutionary Model082-0638

Antoine Feylessoufi, Student, Cambridge University, United Kingdom


Through social interactions, the behavior of an individual is not only affected by the population, but it also influences others within it. In a new approachto capture this effect on technology adoption in organizations, we incorporate social comparison into an evolutionary model widely used in biologicalecosystems.

Knowledge Outsourcing for Multiple Buyers082-0955

Jaeseok Lee, Assistant Professor, The University Of Auckland, New Zealand

Cheryl Gaimon, Professor, Georgia Institute Of Technology, United States


In this paper, we study the knowledge development and outsourcing decisions of competing firms (buyers), who can obtain know-how from a commonsupplier. We identify a condition whereby buyers benefit from knowledge outsourcing. We also discuss how the supplier is better off if they serve onlyone buyer.

Truth or Funds for Your Project? Human Behavior under Competition for Resources in R&D082-1058

Ozge Tuncel, Student, Singapore University Of Technology And Design, Singapore

Nektarios Oraiopoulos, Assistant Professor, Cambridge University, United Kingdom



Self-interested project managers working on R&D projects compete for their firm’s limited resources. This may lead to misreporting of project prospectsand distort the efforts made by project managers without carefully designed incentive mechanisms. In this paper, we study how human behaviorcomplicates this process and suggest remedies to alleviate the problem.

Perils of Bargaining Power in R&D Licensing082-1013


Arnoud De Meyer, Professor, Singapore Management University, Singapore

This paper investigates how deal value and its underlying drivers influence terminations. In it, we initially find that larger deal values create higherhurdles to clear, increasing the likelihood of terminations. Further investigation reveals that this is due to endogeneity: Underlying drivers of deal valuedetermine whether its effect is positive or negative.


286


Using Interactive Games to Teach Operations

Chair(s): Elena Katok

Invited Session:

Invited Session

Using Interactive Games to Teach Operations082-0901


In this talk, I will discuss and demonstrate several fun and educational games that I have been using to teach topics in inventory, supply chainmanagement, and strategic sourcing.


287


Stratetic Pricing and Promotion Decisions

Chair(s): Dinah Cohen-Vernik

Invited Session:

Invited Session

The Redemption and Post-Promotional Effects of E-coupons: A Field Experiment082-0376

Chencheng Fang, Student, Tongji University, China

Yuliang Yao, Professor, Lehigh University, United States

Jiantong Zhang, Professor, Tongji University, China

E-coupons are the digital counterpart of traditional print coupons. This article investigates the redemption and post-promotional effects of e-coupons byperforming a field experiment on a large classified ads website in China. The article also tests purchase rate and amount and discusses implicationsand limitations.

Behavior-Based Pricing with Incomplete Information on Purchasing History082-0701

Xuan Wang, Student, The Department Of Logistics And Maritime Studies, Hong Kong

Chi-To Ng, Professor, The Hong Kong Polytechnic University, Hong Kong

Behavior-based pricing (BBP) is a pricing strategy that the firms offer different prices to consumers with different historical purchasing behavior.However, it is hardly possible that the firms catch each consumer's behavior. In this paper, we analyze the impact of incomplete information on firms'profits, consumer surplus, and social welfare.

Demand Forecasting and Pricing with Strategic Consumers082-1302

Ting Zhang, Student, University Of Science & Technology, China

Linda (Xiaowei) Zhu, Professor, West Chester University, United States

Qinglong Gou, Associate Professor, University Of Science And Technology Of China, China

This research discusses the pricing decision and demand forecasting in the presence of the strategic consumers, who might strategically delay theirpurchases and wait for a discount. We derive the equilibrium prices and gave numerical experiments under various information scenarios.


Two-period Optimal Pricing with Selling Effort in the Presence of Strategic Customers082-0471

Junjun Kong, Student, University Of Science And Technology Of China, China

This paper studies the impact of effort on a monopolistic seller’s optimal pricing decisions and performance in the presence of strategic customers. Inour model, the seller sells a new product over two periods faced with strategic customers who can anticipate future price discounts.


288


Merchant Operations and Trading of Commodity and Energy Assets

Chair(s): Selvaprabu Nadarajah

Invited Session:

Invited Session

Modeling Dependent Outages of Electricity Power Plants082-0124

Vishwakant Malladi, Student, Doctoral Student/ Ut Austin, United States

This paper proposes a novel framework to model dependence of outages of electricity power plants. Our framework allows for commonality in outagesto be driven by weather events and fuel shortages.As a result of our research, we found strong evidence of dependence in power plant outages bothsystem-wide and based on the input fuel of the plants.

The value of energy storage in energy shifting082-0453

Shanshan Guo, Assistant Professor, Shanghai Univ. Of Finance And Economics, China

Shanshan Hu, Assistant Professor, Indiana University Bloomington, United States


Batteries can shift electricity from the time it is generated to a later time. Shifting energy over time generates revenue, but also leads to battery capacitydeterioration. In our paper, we study the optimal battery operating policy, and how it is affected by the revenue and battery deterioration characteristicsin energy shifting applications.

Operational Risk Management: Operational vs. Financial Hedging082-1184


Lingjiong Zhu, Assistant Professor, --, United States

Michael Pinedo, Professor, New York University, United States

In this paper, we incorporate operational risk losses into a financial institute's value process under a jump-diffusion framework. We then study theinvestment decisions of a financial firm to mitigate operational risk losses through operational and financial (insurance) hedging.

Retail Operations

289


Innovation in Retailing

Chair(s): Haresh Gurnani

Invited Session:

Invited Session

Optimal Information Provision for Undifferentiated Products082-0572

Huaqing Wang, Assistant Professor, Emporia State University, United States


Raphael Boleslavsky, Associate Professor, University Of Miami, United States

In this paper, we examine the joint interaction of information provision and pricing decisions by two competitive firms when a buyer is uncertain aboutproduct valuations. Firms generate product differentiation by allowing consumers to learn about valuations or prevent them from doing so. In thisresearch, we characterize equilibrium prices and its interaction with information policies.

Shared Services: Pricing Strategy and its Implications082-1749

Mehmet Gumus, Associate Professor, Mcgill University, Canada

Saibal Ray, Professor, Mcgill University, Canada

Han Zhu, Student, Mcgill University, Canada

Does it matter who decides on the price - either the market or the platform – in a shared service system? We address this issue in this paper withparticular emphasis on how it impacts the capacity available in the shared system as well as the consumers.

Design of Returns Policies082-0367


In this research, we study the design of returns policies when players may experience disutility induced by profit variations. Based on observedpractice, we consider different types of policy and derive an optimal structure which indicates preference for certain types of returns consistent withanecdotal evidence.


290


Operational Innovations in Decentralized CLSCs

Chair(s): Can Zhang

Invited Session:

Invited Session


Pricing and Coordination in a Closed-loop Supply Chain Based on Willingness to Pay082-0132

Juhong Gao, Associate Professor, Tianjin Uinversity, China

Mengmeng Li, Student, Tianjin Uinversity, China

Zhen Huo, Student, Tianjin Uinversity, China

Ling Li, Associate Professor, Tianjin Uinversity, China

This paper established multilevel closed-loop supply chain (CLSC) pricing decision models, considering consumers' Willingness to Pay. The marketwas segmented into two scenarios. Throughout our paper, the optimal pricing strategy in decentralized and centralized decision under each marketscenario was compared, and we proposed an improved two part contract to coordinate the CLSC effectively.

Building Alliances for Socially Responsible Sourcing082-0140

Han Zhang, Student, Indiana University Bloomington, United States


Kyle Cattani, Associate Professor, Indiana University, United States

In this paper, we study a two-stage voluntary contribution mechanism inspired by an industry procurement problem. Firms with heterogeneous statusesmay choose to jointly initiate and finance a social responsibility project that benefits all firms and thus is subject to underfunding as a public good. Thispaper also tests the results using lab experiments.

Managing Used Products: Who Should Refurbish?082-0727

Narendra Singh, Assistant Professor, Indian School Of Business, India

Ahmed Timoumi, Assistant Professor, Indian School Of Business, India

We study a supply chain where a manufacturer sells new products through a retailer and decides whether to refurbish used products itself or to let theretailer refurbish them. We examine whether and when should a manufacturer allow the retailer to refurbish the used products.

Operational Challenges for Decentralized Manufacturing082-1085

Victor Araman, Professor, American University, Lebanon

Andre Calmon, Assistant Professor, Insead, France

Anton Ovchinnikov, Associate Professor, Queens University, Canada

Motivated by a social enterprise in Kenya that manufactures fashion accessories using a distributed network of small artisans, we model and analyzethe operational challenges of managing a decentralized "virtual" factory in a developing country.


291


Tutorial session on Internet of Things

Chair(s): Andrew Whinston

Invited Session:

Invited Session

Tutorial session on Internet of Things082-1836

Andrew Whinston, Professor, University Of Texas Austin, United States

Yixuan Liu, Student, University Of Texas Austin, United States

In the era of the Internet of Things (IoT), devices are all connected, which makes it possible to gather and share a vast amount of real-time data.Besides technology advancements, the way to distribute information is also critical to increase social benefits.


292

Saturday, 03:00 PM - 04:30 PM, GBR A Track:

Inventory, Queuing & Deterrence Theory

Chair(s): Marilyn Lucas


Contributed Session

Antecedents of Distracted Driving Among Young Adults: Role of General Deterrence Theory082-0274

Suman Niranjan, Associate Professor, Savannah State University, United States

Corliss Best, Student, Savannah State University, United States

Maranda Mcbride, Associate Professor, North Carolina A&T State University, United States

Katrina Savitskie, Assistant Professor, --, United States

Distracted driving is a result of diverted attention from driving and, in this paper, is measured using sub-constructs: texting while driving and technicaldistraction in the car. Using Structural Equation Modelling analysis based on data from 500 teenage and young adults, this paper shows that generaldeterrence theory mediates the relationship between personality and distracted driving.

Alignment between Decision Makers’ Preferences and Operational Goals082-1143

Jaime Andrés Castañeda, Assistant Professor, Universidad Del Rosario, Colombia


In this paper, we experimentally investigate how the alignment between decision makers’ preferences and operational goals impact inventorydecisions. We manipulate preferences using priming techniques, activating either a profit or a service level mindset, and we cross them with aninventory problem that emphasizes either a profit or a service level goal.

Cognitive stress and learning Economic Order Quantity (EOQ) inventory management: An experimental investigation082-1717

Jinrui Pan, Assistant Professor, Durham University, United Kingdom


Jason Shachat, Professor, Durham University Business School, United Kingdom

Sijia Wei, Student, Durham University, United Kingdom

In this work, we conduct laboratory experiments to study the effects of cognitive stress on individual's inventory management decisions in the classicformulation of the Economic Order Quantity (EOQ) model. Our two treatment variables are exogenous cognitive load and complexity of the inventorypolicy choice set.

Impact of Behavioral Factors on Performance of Multi-Server Queueing Systems082-0990

Hung Do, Assistant Professor, University Of Vermont, United States

Masha Shunko, Assistant Professor, University Of Washington, United States

Marilyn Lucas, Associate Professor, University Of Vermont, United States

David Novak, Associate Professor, University Of Vermont, United States

In this paper, we incorporate two behavioral factors into multi-server analytical queueing models (the single queue model and the parallel queuemodel): server speedup due to increase of workload and server slowdown due to social loafing. We also consider strategic routing and its impact onthe performance of the PQ systems.


293

Saturday, 03:00 PM - 04:30 PM, GBR B Track:

Innovative Practices in Revenue Management and Pricing

Chair(s): Pelin Pekgun Ovunc Yilmaz

Invited Session:

Invited Session

Dynamic Pricing and Replenishment for Seasonal and Regular Products082-0171


In this paper, we study the interplay between pricing and replenishment decisions for a firm that offers two substitutable products that differ in how theirinventories are managed, a seasonal product with a fixed initial quantity that allows dynamic price adjustments, and a statically priced regular productthat can be periodically replenished.

The Effect of User Generated Content on Hotel Demand: A Competitive Framework082-0426

Sanghoon Cho, Student, University Of South Carolina, United States


Ram Janakiraman, Associate Professor, University Of South Carolina, United States

In this paper, we investigate the impact of user generated content on hotel performance as captured by actual hotel bookings. We propose andestimate a consumer learning model that focuses on the effect of review sentiment on hotel demand taking into account the effect of competition andhotel prices.

Dynamic Substitution Policy for Selling Multiple Products under Supply Uncertainty082-0965




In this paper, we study a firm selling multiple substitutable products over a selling horizon with uncertain supply streams. We design an efficientalgorithm that delivers close-to-optimal performance. Additionally, we also show that restricting substitutions between products with adjacentcharacteristics can yield a benefit close to allowing full substitution among all products.

Investigating strategic customer behavior for standby upgrades082-1201





Utilizing a hotel chain’s booking and standby upgrades data, we investigate the decision-making process of a guest facing standby upgrades, and theextent of the strategic guest behavior. Our findings provide guidance for hoteliers to use standby upgrade programs more effectively based on the hoteltype and guest behavior.


296

Saturday, 03:00 PM - 04:30 PM, GBR E Track:

Healthcare Management 2

Chair(s): David Dreyfus

Invited Session:

Invited Session

Perceptions and medical lawsuits: How operational investments affect each082-0039


Carrie Queenan, Assistant Professor, University Of South Carolina, United States

This paper uses data from 168 acute care hospitals in Florida to investigate how operational decisions that influence patient perceptions impact patientlikelihood to file medical malpractice lawsuits.

Job Design and Work Allocation for Volunteers in Nonprofit Organizations082-0179

Joy Field, Associate Professor, Boston College, United States


Deishin Lee, Assistant Professor, Boston College, United States


The intent of this study is to understand how operational processes can be designed and managed to accommodate and leverage the distinctcharacteristics of non-profit organizations to maximize their performance.First, we construct an analytical model and then use data from food banks totest the findings of our model.

Impact of Competition on Process of Care and Resource Investments082-1168


Manoj Malhotra, Professor, Case Western Reserve University, United States


In this paper, we study the role of internal and external factors that affect patient outcomes.

Effects of Hospital Focus and Integration on Hospital Performance082-1214

Matthew Castel, Assistant Professor, Boise State University, United States

This study examines the effect of integration on the relationship between focus and performance within a hospital context. The study utilizes perceptualdata collected via survey and pairs it with secondary performance measures to provide a unique perspective on how a focus strategy influences firm(hospital) performance.


298

Saturday, 03:00 PM - 04:30 PM, GBR G Track:

Meet the POM Journal Editors (all are welcome)

Chair(s): Subodha Kumar

Invited Session:

Invited Session

Meet the POM Journal Editors082-1857


The Production and Operations Management Journal's departmental editors and the editor-in-chief will be here to meet conference participants inorder to discuss any publication issues. All are welcome.


300

Saturday, 03:00 PM - 04:30 PM, GBR I Track:


Chair(s): Nitish Jain

Invited Session:

Invited Session

Surviving the Odds - Shocks, Operational Disruption, and Resilience of Micro-enterprises in Emerging Markets082-0726

Amrita Kundu, Student, London Business School, United Kingdom

Kamalini Ramdas, Professor, London Business School, United Kingdom

Stephen Anderson-Macdonald, Assistant Professor, Stanford University, United States

We identify different types of shocks that affect micro-enterprises operating in emerging markets and assess their impact on the businesses. We thenexamine how specific operational strategies can improve micro-entrepreneurs’ resilience to shocks. Our empirical study is based on five detailedsurveys of 800 randomly selected micro-enterprises in urban Kampala.

Estimating the Operational Costs of Pricing082-0737


In this paper, we leverage detailed data from an international retailer that adopted the electronic shelf label technology to some - but not all - of itsstores in order to identify the underlying operational costs of pricing.

Value of Market Mediation in Electronic Reverse Auction Based Sourcing082-1487



In this paper, we analyze data collected from a large automobile firm in order to understand the value of market mediation by a market maker inelectronic reverse auction based sourcing decisions. We also identify product characteristics and upstream market structure under which marketmediation is beneficial to buyer.

How Local Economic Factors Affect the Liquidation Value of Retail Inventory082-1801

Nathan Craig, Assistant Professor, Ohio State University, United States

Ananth Raman, Professor, Harvard University, United States

Inventory liquidation value affects decisions ranging from pricing to finance. We study retail inventory liquidations during store closings. Using data onliquidation outcomes and attributes of stores' local economies, we find meaningful relationships between liquidation values and market conditions. Theresults inform managers and investors as retailers continue divesting stores.



303

Saturday, 03:00 PM - 04:30 PM, GBR L Track:

Supply Chain Strategies

Chair(s): Vidyaranya Gargeya


Contributed Session

Deriving the Rent from the Structural Hole – Quantitative Evidence within Triadic Supply Chains082-0599

Artur Swierczek, Associate Professor, University Of Economics, Poland

The paper aims to explore the ability of a manufacturer sitting on the structural hole to generate the rent within triadic supply chains. In order to revealthe capability of yielding the rent in the examined triads, we employed Multiple Regression Analysis with Interaction Effects.

Enhancing SMEs firm innovativeness via trust and social capital: A study of the aviation industry082-0621

Sinem Keskin, Supply Chain Analyst, Turkish Aerospace Industries, Turkey

Melek Akin Ates, Assistant Professor, Middle East Technical University, Turkey

Offsets are important tools for developing countries to improve innovativeness of SMEs. This study aims to investigate how SME innovativeness isaffected by strategic alliances formed with foreign firms through channels of trust and social capital. Results are presented based on multiple casestudies in the aviation industry.

Quick Response Strategy of Supply Chains Under Horizontal Competition082-0876

Jianheng Zhou, Professor, Donghua University, China

Can Jin, Student, Donghua University, China

Xia Zhao, Associate Professor, University Of North Carolina Greensboro, United States


This paper studies the quick response strategy and examines both the cost and information effects in a single supply chain and two competing supplychains. We find that when there are two competing supply chains, quick response is not always the optimal strategy. Implications and future researchare discussed.

Sessions for Sunday, May 06

Sunday, 08:00 AM - 09:30 AM

POM in Practice

305

Sunday, 08:00 AM - 09:30 AM, 327 Track:

Sharing Economy

Chair(s): Long He

Invited Session:

Invited Session

The Incentive Game under Target Effect in the Ride-Sharing Market: Theory and Evidence082-1823

Liu Ming, Assistant Professor, The Chinese University Of Hong Kong, Shenzhen, China

Ride-sharing platforms such as Uber and Didi strive to keep more drivers active on the road, especially during peak hours. However, drivers' responsesto bonuses can be undermined by the target effect. We model driver's decision-making process and platform's optimization problem theoretically andempirically.

Carpool Services for Ride-sharing Platforms082-0743

Xuan Wang, Assistant Professor, Hong Kong University Of Science & Tech, Hong Kong


This paper studies the value of carpool services for ride-sharing platforms. In it, we characterize the economic and social implications of carpoolservices. Using data collected by San Francisco County Transportation Authority, we numerically study the strategic relationship between surge pricingand carpool services.

On the Values of Vehicle-to-Grid Selling in Electric Vehicle Sharing082-0892


Siqan Shen, Assistant Professor, University Of Michigan Ann Arbor, United States

Yiling Zhang, Student, University Of Michigan Ann Arbor, United States

In this paper, we study an infrastructure planning and fleet management problem in electrical vehicle sharing systems with the integration of vehicle-to-grid (V2G) electricity selling, formulated as a stochastic integer program. Through computational tests, we analyze the benefits of such integration fromthree dimensions, including user benefit, service provider benefit, and social-environmental benefit.

Charging Electric Vehicle Sharing Fleet082-0796

Long He, Assistant Professor, National University Of Singapore, Singapore

Guangrui Ma, Assistant Professor, Tianjin University, China


Xin Wang, Assistant Professor, University Of Wisconsin Madison, United States

This paper develops a nonlinear optimization model for the charging infrastructure planning problem in joint with fleet management and rechargingoperations in the context of EV sharing. Moreover, we propose a tractable approximation model as a mixed-integer program and discuss severalplanning issues in the numerical study using real data.


306


Improving Suppliers' Management

Chair(s): Maximilian Merath


Contributed Session

A Relational Perspective Towards Building Resilience: An Evaluation of of Opposing Mechanisms082-0419

Anto Verghese, Assistant Professor, University Of Wisconsin-Whitewater, United States

Xingzhi Jia, Student, Texas A&M University College Station, United States

Mikaella Polyviou, Assistant Professor, W. P. Carey School Of Business, United States

Xenophon Koufteros, Professor, Texas A&M University College Station, United States

Our paper empirically demonstrates that a supplier’s self-sacrifice is positively related to its resilience only by promoting reciprocal behaviors from itsmajor customer and not from investing in idiosyncratic assets for the customer. The relationship between self-sacrifice and reciprocal behaviors ismaintained irrespective of any power imbalance that may exist.

Supplier–supplier relationships in buyer–supplier–supplier triads revisited: Implications for supplier resilience and buyer performance082-0478


Christian Durach, Professor, Escp Europe, Germany

Thomas Choi, Professor, Arizona State University Tempe, United States

This study seeks to advance our knowledge on how a supplier’s dynamic resilience capability to exceptional disruptive events can be developedthrough horizontally connecting two suppliers of the same buyer, and how this buyer can benefit from the supplier's developed capability.

Supply Management and Supply Risk082-1026



Burcu Tan Erciyes, Assistant Professor, University Of New Mexico, United States

Sunday, 08:00 AM - 09:30 AM

In this paper, we examine whether, when, and how common supply chain risk management practices relate to realized supply risk. We employ systemdynamics modeling with realistic parameters to illustrate situations where certain practices can inadvertently increase supply risk.

Supply Disruption Management: How Others' Mistakes Translate into Proactive Action082-1384

Maximilian Merath, Student, University Of Mannheim, Germany

Christoph Bode, Professor, University Of Mannheim, Germany

John Macdonald, Assistant Professor, Colorado State University Fort Collins, United States

Protection motivation theory (PMT) was developed to explain decisions related to protective measures. Based on PMT, we conduct discrete choiceexperiments to understand what drives or prevents individuals, who face impending supply disruptions, from taking proactive action. Our resultsprovide theoretical and practical implications for supply chain risk management.


307


Inventory Management with Multiple Demand Classes and Leadtimes

Chair(s): Xiaobei Shen

Invited Session:

Invited Session

Optimal Control Policy for Stochastic Inventory Models with Two Substitutable Products082-1776

Tianxiao Chen, Student, Chinese Univ Of Hong Kong, Hong Kong


In this work, we consider a stochastic inventory system of two products where a fixed proportion of the unsatisfied demand for one product purchasesthe other product as a substitute. We formulate the optimal inventory control problem as a dynamic program and characterize the structure andasymptotic properties of the optimal control policy.

Finite Horizon Capacity Expansion with Bundled Supply of Capacity Attributes in Cloud Industry082-1802

Mohammad Arbabian, Student, University Of Washington, United States



In this work, the well-known problem of expanding capacity of infrastructure in a cloud company, where supply of attributes is bundles, is studied. Weconsider a cost minimization problem in a continuous review, finite horizon setting. Furthermore, the best infrastructure configurations to be deployedeach cycle are studied.

Managing Inventory in the Presence of Lead Time and Demand Correlation082-1629

Fouad Mirzaei, Assistant Professor, University Of North Texas, United States

Shailesh Kulkarni, Professor, University Of North Texas, United States

S. Yasaman Amirkiaee, Student, University Of North Texas, United States

Many studies assume lead time and daily demand are independent. In this study, we relax this assumption for a continuous review inventory systemand analyze the characteristics of the optimal ordering policy. Furthermore, we investigate whether the demand-lead time correlation can help ?rms togain more profits.

Managing Supply Chains with Expediting and Multiple Demand Classes082-1777

Xiaobei Shen, Associate Professor, University Of Science And Technology Of China, China

Lina Bao, Lecturer, Zhejiang University, China

Yimin Yu, Assistant Professor, City University Of Hong Kong, Hong Kong

We consider a periodic review, single-stage inventory system with multiple demand classes and a fixed replenishment leadtime, where expediting isallowed. We partially characterize the structure of the optimal policies for inventory ordering, expediting and allocation. Some monotone properties forthe optimal policies with limited sensitivity are also derived.


308


Manufacturing Performance Measurement and Scheduling

Chair(s): Sangoh Shim


Contributed Session

Data-Driven Pharmaceutical Manufacturing under Random Yield and Limited Historical Data082-0784

Tugce Martagan, Assistant Professor, Eindhoven University Of Technology, Netherlands

Alp Akcay, Assistant Professor, Eindhoven University Of Technology, Netherlands

In this paper, we consider the production batch-sizing decisions for engineer-to-order biopharmaceuticals. In this setting, the production process issubject to random yield but the biomanufacturer has limited experimental data to predict the yield distribution. We develop a stochastic optimizationmodel to quantify and minimize the expected cost of statistical estimation errors.

Operational Planning and Control in Engineer-To-Order (ETO): Rethinking Performance Measurement in the Industry 4.0 Context082-0774

Karolis Dugnas, Student, Molde University College, Norway

Bjørn Jæger, Associate Professor, Molde University College, Norway

Sunday, 08:00 AM - 09:30 AM

The paper focuses on digitalization efforts and emerging improvement possibilities for supply chain planning and control in industrial ETO-environments. The research question is how operational planning can be improved while keeping the linkages to ETO-companies’ digital strategiesintact. The empirical data is provided by a case study.

From Capacity to Flexibility: Introducing Flexibility as a Key Performance Indicator in ETO-Manufacturing082-0783

Karolis Dugnas, Student, Molde University College, Norway


The paper focuses on Engineer-to-Order manufacturing, and the need for a new flexibility performance indicator to guide management decisions.Based on a case study in Norway, the authors invite discussion regarding how the digital transformation of manufacturing leads to manufacturingnetworks supporting flexible routing and dynamic re-planning.

scheduling with the limited waiting time082-1657

Sangoh Shim, Associate Professor, Hanbat National University, Korea, Republic of (South Korea)

This paper addresses a 2-stage hybrid flowshop scheduling problem with limited waiting time. Between stages, jobs should be processed in the limitedwaiting time. With the objective of minimizing makespan, we developed several methodologies to solve. The results of the simulation experiments ofthe suggested algorithms are presented


309


Data Science Applications within IS and OM

Chair(s): Haris Krijestorac

Invited Session:

Invited Session

Rapid Estimation of Disaster Relief Fund Distribution: Iterative Learning with Diverse Geospatial Data Inputs082-1752

Patrick Brockett, Professor, University Of Texas Austin, United States

Rajiv Garg, Assistant Professor, University Of Texas Austin, United States

Linda Golden, Professor, University Of Texas Austin, United States

Yuxin Zhang, Student, University Of Texas Austin, United States

In this paper, we provide a framework for geospatial estimation of the losses caused by a natural disaster (like a hurricane). We use historical data (andheuristics) to estimate the initial distribution of relief funds and then iteratively learn from heterogeneous (and sparse) data to improve the predictionaccuracy.

Routing for Heterogeneous Autonomous Vehicles082-1350

Yixuan Liu, Student, University Of Texas Austin, United States

Andrew Whinston, Professor, University Of Texas At Austin, United States

In the era of the Internet of Things, as devices are all connected and a vast amount of real-time data is shared, the way to distribute information iscritical to increase social benefits. We look specifically into the information-based routing problem for autonomous vehicles by synthesizing theinformation design framework.

Product Placement Strategy: A Retailer’s Perspective082-1011

Sailendra Mishra, Student, University Of Texas Dallas, United States


Amit Mehra, Associate Professor, University Of Texas Dallas, United States

This paper develops a stochastic differential model to study the evolution of products’ position in a “featured” listing of an online retailer. Using themodel, we find the optimal position for a given price and the optimal price for a given position of a product in the listing.

The desirability of secondhand market for digital products082-0721

Warut Khern-Am-Nuai, Assistant Professor, Mcgill University, Canada

Rajib Saha, Assistant Professor, Indian School Of Business, India

On one hand, the existence of secondhand market cannibalizes the demand for new products. On the other hand, the prospect of being able to sell inthe secondhand market increases prospective buyers’ willingness to purchase. In this paper, we study the optimality of a vendor’s decision in thisregard under different market conditions.


310


Technology-enabled Online User Behavior

Chair(s): Jayarajan (Jay) Samuel


Contributed Session

Scale Validation to Understand the Consumer Behavior With Online Menu Software082-0408

Denis Herbelha , Student, Universidade Anhembi Morumbi, Brazil

Guillerme Matos , Student, Universidade Anhembi Morumbi, Brazil

Rafaela Argeri , Student, Universidade Anhembi Morumbi, Brazil



Sunday, 08:00 AM - 09:30 AM

This study aimed to validate a scale to understand the factors that influence the choice of restaurants with online menu. For its validation, wedeveloped a survey composed of 32 questions and obtained 197 responses over a period of three months, using software (SPSS) to analyze theresults.

Security Warfare: A Game Theoretic analysis082-1307


Carlos Parra, Assistant Professor, Florida International University, United States

Suresh Malladi, Assistant Professor, University Of Arkansas, United States

Heavyweight hackers have attacked large corporations and firms to earn significant rent and cause disproportionate damage. We use a game theoreticformulation to study this setup. Using a a two stage incomplete information sequential game among two heavy-weight actors, we derive conditions ofdeterrence and equilibrium using various scenarios.

Supporting Knowledge and Expertise Sharing for Industrial Set-up through Cyber-Physical Systems082-1072

Sven Hoffmann, Lecturer, University Of Siegen, Germany

Aparecido Pinatti De Carvalho, Lecturer, University Of Siegen, Germany

Nils Abele, Student, University Of Siegen, Germany

Marcus Schweitzer, Professor, University Of Siegen, Germany

Elaborating on empirical results on knowledge and expertise sharing for industrial set-up, we introduce a model that expands existing research on thematter. Our model explores the potential use of Cyber-Physical Systems in the course of digitized production. The overall aim of this research is tomake knowledge and expertise sharing fast and efficient.

Optimal Patching Policy: A Control Theoritic Approach082-0786

Jayarajan (Jay) Samuel, Student, University Of Texas Dallas, United States

Investment in system security (patching), while minimizing cost, is an important decision for system operations managers. Cases where the businessvalue of the system is declining over time (e.g., Telecommunications) have not been studied in the past. In this paper, we build a control theoreticmodel to solve for optimal patching periods.


311

Sunday, 08:00 AM - 09:30 AM, 335A Track:

Managing Socially Responsible Supply Chains

Chair(s): Leon Valdes

Invited Session:

Invited Session

Can Brands Claim Ignorance? Unauthorized Subcontracting in Apparel Supply Chains082-0040

Felipe Caro, Associate Professor, University Of California Los Angeles, United States

Leonard Lane, Lecturer, University Of California Irvine, United States

Anna Saez De Tejada Cuenca, Student, University Of California Los Angeles, United States

Many violations of labor standards in the apparel industry occur after suppliers outsource their production without the retailers' knowledge. This paperuses empirical analysis in order to discover what factors lead to unauthorized subcontracting. Additionally, this paper provides managerial insights onwhich factory and order characteristics increase the probability of unauthorized subcontracting, and how it can be prevented.

Supplier Development in a Multi-Tier Supply Chain082-0320

Ozgen Karaer, Assistant Professor, Middle East Technical University, Turkey


Pinar Yalcin, Student, Middle East Technical University, Turkey

This paper studies when and how a buyer should develop the quality capabilities of their tier-1 and tier-2 suppliers in a multi-tier supply chain.Additionally, we examine how the buyer and the suppliers' decisions are impacted by the market opportunity and the division of the supply chainmargin between the three parties.

Cover-up of Safety Hazards in Product Recalls082-0400

Soo-Haeng Cho, Associate Professor, Carnegie Mellon University, United States

Victor Demiguel, Professor, London Business School, United Kingdom

Woonam Hwang, Assistant Professor, Hec Paris, France

Several automakers have been recently caught by the U.S. regulator deliberately hiding product defects in an attempt to avoid massive recalls. In thispaper, we model the strategic interactions between a manufacturer and a regulator, and study whether and when the manufacturer has an incentive tocover up its potential defect.

Consumer Education and After-Sales Service in a Social Enterprise082-1075

Andre Calmon, Assistant Professor, Insead, France

Gonzalo Romero, Assistant Professor, University Of Toronto, Canada

In this paper, we model and analyze the operations challenges faced by a social enterprise that distributes new life-improving technologies to retailersand consumers in the Base of the Pyramid (BOP) . We also compare and contrast the equilibrium behavior of supply-chains in the BOP with those indeveloped markets.

Sunday, 08:00 AM - 09:30 AM


312

Sunday, 08:00 AM - 09:30 AM, 335B Track:

Humanitarian and Non-Profit Operations

Chair(s): Jon Stauffer

Invited Session:

Invited Session

Integrating supply chain and epidemic models based on evidence from the 2014 Ebola outbreak082-0791

Emily Gooding, Consultant, None, Italy




The study uses supply chain risk management theory for a case study of the PPE supply chain in the 2014 West African Ebola outbreak. We bridgeepidemic and supply chain literature by developing a system dynamics model to assess supply chains’ impact on epidemic spread.

Supply constrained location-distribution problems in not-for-profit settings: a fractional programming approach082-0849

Gemma Berenguer, Assistant Professor, Purdue University, United States

Chong Park, Assistant Professor, Southern New Hampshire University, United States

This paper designs location-distribution problems in not-for-profit settings, where limited supply is allocated to different regions. A combination ofefficiency and equity goals is proposed, where we recommend a novel Gini-based measure. Fractional programming is the optimization tool used andthe approach is illustrated in the context of Angola’s food crisis.

Operational Transparency in Crowdfunding for Natural Disasters082-1536

Jorge Mejia, Assistant Professor, Indiana University, United States



Crowdfunding for natural disasters has emerged as a powerful tool to raise money for disaster relief. Using data from a large crowdfunding website, weuncover specific conditions under which operational transparency affects donations. Our findings have important insights for individuals and non-Governmental organizations (NGOs) seeking to leverage online platforms.

Global Vehicle Supply Chains in Humanitarian Operations: A Network Analysis Approach082-0156



Lu (Lucy) Yan, Assistant Professor, Kelley School Of Business, United States


This paper utilizes Exponential Random Graph Models to empirically test disaster and development supply hypotheses and then use simulations tostudy the impact of these empirical results. We find that hub-to-hub development program supply decreases due to disaster supply, which increasesthe preference for centralized supply chains that exhibit resource fluidity.


313

Sunday, 08:00 AM - 09:30 AM, 335C Track:

Optimization Models

Chair(s): Jun Zhao


Contributed Session

SKU Rationalization and Supply Network Complexity in the Apparel Industry082-0864

Erdem Ozleyen, Student, The University Of North Carolina At Greensboro, United States


The supply network in the apparel industry is complex. This work develops an optimal portfolio of Stock Keeping Units (SKUs) to maintain a certainservice level at the retailer’s level for a global apparel company. Implications of the results and suggestions for future research are presented in thispaper.

Upstream Supply Chain Informational Flows082-0862

James Cao, Assistant Professor, University Of Saskatchewan, Canada

Different supply chain members have access to different information at different points in time. This paper explores the role of upstream informationalflows in a supply chain. Profitability and efficiency are analyzed under various model setups including centralization and decentralization.

Optimizing terminal delivery of perishable products based on prospect theory and time-dependent vehicle routing problem082-0328

Xuping Wang, Professor, Dalian University Of Technology, China

Nana Zhang, Student, Dalian University Of Technology, China

Ya Li, Student, Dalian University Of Technology, China

This paper studies how to make an optimal adjustment plan for initial scheduling. We utilize prospect theory and use initial scheduling as a referencepoint. A time-dependent vehicle routing problem model of perishable products is constructed and a two-stage algorithm is proposed to solve the model.

Is the community O2O service supply channel beneficial for the elderly healthcare service supply chain?082-0331

Jun Zhao, Student, University Of Hong Kong, Hong Kong

L.K. Chu, Professor, University Of Hong Kong, Hong Kong

Sunday, 08:00 AM - 09:30 AM

This paper studies the channel coordination for the elderly healthcare service system in China, which is modeled as a supply chain within an O2O dual-channel setting. In this paper, optimal pricing strategies are investigated with different service types and service enhancement effort and the optimalrelationship structure is examined among different game models.


314


Journey to Operational Excellence

Chair(s): Ping Wang


Contributed Session

Art of the Possible: The Journey to Operational Excellence082-1174

Matthew Douglas, Assistant Professor, Air Force Institute Of Technology, United States

Robert Overstreet, Assistant Professor, Iowa State University, United States

Benjamin Hazen, Assistant Professor, Air Force Institute Of Technology, United States

This longitudinal case study tracks the implementation of a constraint-based management system in an aviation maintenance, repair, and overhaulorganization. Findings revealed key mechanisms that lead to successful system diffusion and operational excellence. The study’s implications arepotentially valuable to organizations that must continually innovate to enhance operational performance.

Augmenting lean in an uncertain environment: Lean as an entrainment process082-0447

Christina Phillips, Lecturer, Leeds University, United Kingdom

In this paper, we describe insights gained through action research in a pharmaceutical manufacturer. Human focussed analytics facilitate lean bystructuring to existing workflows and contexts leading to the conceptual model of lean as an entrainment process.

Value stream mapping a logistics service process with unpredictable service stages and sequences082-0857


Kathryn Marley, Associate Professor, Duquesne University, United States

In some service contexts such as logistics and health care, the service stages and sequences a customer will experience depend on the outcomes ofprevious stages. Using archival data collected from the port of Houston, we illustrate how to map their value streams to identify improvementopportunities.


315


The Impact of IT on Supply Chain Operational Efficiency and Social Welfare

Chair(s): Aseem Pahuja

Invited Session:

Invited Session

Incentives for Information Transparency under Two-dimensional Information Asymmetry082-1077


De Liu, Associate Professor, University Of Minnesota, United States



This paper studies the incentives for horizontal information transparency between competing downstream firms when upstream suppliers possessprivate information. Our findings enrich the understanding of horizontal information sharing under vertical information asymmetry and provide novelinsights for managers to handle two-dimensional information asymmetry.

A Trading Mechanism for Sharing Lanes on a Freeway.082-0261

Henry Schellhorn, Associate Professor, Claremont Graduate University, United States

Yuan Cheng, Student, Title (Optional), United States

Yashwanth Reddy, Student, Claremont Graduate University, United States

Self-driving cars that can avoid congestion and change lanes economically have the potential to become the future of efficient transportation. Thispaper presents a unique approach to implement sharing lanes on a freeway using an option pricing model. Additionally, a macroscopic physical model(LWR) is implemented and verified using real data from Caltrans.

Managing Supply Chains through Blockchain082-1566

Aseem Pahuja, Student, Department Of Information Systems And Analytics, Nus, Singapore

Chuan Hoo Tan, Associate Professor, Department Of Information Systems And Analytics, Nus, Singapore

By anchoring on blockchain, we propose an information policy that addresses an enduring issue of data sharing in supply chains. Ledgers are used forsharing data, which allows provenance with transaction history, and smart contracts are used for enforcing contracts, which addresses the problem oftrust among distrusting parties.


316


Operations and Finance Interface

Chair(s): Yuqian Xu

Invited Session:

Invited Session

Sunday, 08:00 AM - 09:30 AM

Disruption Risk Mitigation in Supply Chains - The Risk Exposure Index Revisited082-0095

Yini Gao, Assistant Professor, Singapore Management University, Singapore



Zhenzhen Yan, Student, National University Of Singapore, Singapore

This paper proposes a risk-averse distributional-robust model to address supply chain disruption risk management problem. In it, we show the optimalinventory strategy is fully characterized by a conic program. The optimal primal and dual solutions to the conic program shed light on supply chain'sparameters' impact on the supply chain's mitigation effort.

Managing shutdown risk in merchant commodity and energy production082-0609

Alessio Trivella, Student, Technical University Of Denmark, Denmark


Stein-Erik Fleten, Professor, Norwegian University Of Science And Technology, Norway

Denis Mazieres, Student, University Of Birkbeck, United Kingdom

David Pisinger, Professor, Technical University Of Denmark, Denmark

Merchant commodity/energy production assets operate in markets with volatile prices and exchange rates. Motivated by an Aluminum producer, westudy the risk of plant shutdowns, which cause financial and hard to assess social costs. In our paper, we show that operating flexibility can be effectiveat reducing shutdown risk using novel risk-averse models/methods.

The Dynamics of Cost Overrun in Public Sector Construction Projects in Developing Countries082-0485

Richard Ohene Asiedu, Lecturer, Gimpa, Ghana

Collins Ameyaw, Lecturer, Kumasi Technical University, Ghana

Ebenezer Adaku, Senior Lecturer, Gimpa, Ghana

There is a lack of systematic approaches to describing the interaction and dynamics of key factors that contribute to project budget overruns. The studydevelops a System Dynamics Causal Loop model in order to investigate risk of cost overrun factors of public projects in developing economies.

Operational Risk Management: The Incentive Mechanism Design082-1374


In this paper, we consider a principal-agent game setting where the financial firm offers incentive bonus to its employees to monitor operational riskprocess. We characterize the equilibrium strategy and discuss how the financial firm should design such a wage contract so as to exert more effortfrom employees.


317


Omnichannel Supply Chain Design and Operation

Chair(s): Burcu Keskin

Invited Session:

Invited Session

Designing a Centralized Distribution System for Omnichannel Retailing082-0829

Jia Guo, Student, University Of Alabama Tuscaloosa, United States

Burcu Keskin, Associate Professor, University Of Alabama Tuscaloosa, United States

In this paper, we consider a two-stage stochastic integer program for designing an omnichannel network, considering integrated physical and onlinestores to maximize profit while minimizing markdown inventories. We prescribe the conditions for fulfilling online demand using ship-from-store and/orBOPS strategies as well as show the impact of cost and demand structures.

Improving Multi-Pick Warehouse Efficiency through Non-Traditional Warehouse Design082-1408

Ismail Capar, Associate Professor, Texas A&M University College Station, United States

Arunachalam Narayanan, Assistant Professor, University Of Houston, United States

In this research, we develop a generalized mixed integer programming model to determine the optimal cross-aisle design for non-traditionalwarehouses for multi-pick warehouse operations. We present results using storage and pick data from two companies: a healthcare distributioncompany with fast-moving products and an electrical distribution company with slow-moving products.

Multimarket Contact and Capacity: Evidence from the U.S. Airline Industry082-1500

Hao Su, Student, University Of Maryland, United States

Martin Dresner, Professor, University Of Maryland, United States

This paper will examine the relationship between multimarket contact (MMC) and capacity. Based on U.S. airline data, we hypothesize that MMC willbe associated with lower route capacity and that this effect will diminish as MMC increases. Our findings suggest that MMC facilitates tacit collusion oncapacity.


318


Healthcare Analytics for Decision Support

Chair(s): Margret Bjarnadottir


Contributed Session

A cost-sensitive rule-based classi?cation framework for medical diagnosis and decision making082-0937

Sunday, 08:00 AM - 09:30 AM

Chunyan Duan, Student, Tongji University, China

Ying Lin, Assistant Professor, University Of Houston, United States

Daehan Won, Assistant Professor, Binghamton University, Suny, United States

Shuai Huang, Assistant Professor, University Of Washington, United States

W. Art Chaovalitwongse, Professor, University Of Arkansas - Fayetteville, United States

This work develops a novel framework for building a rule-based classi?cation system by identifying high-quality rules from complex dataset withsparsity on both rules and variables. The proposed framework is demonstrated on a real-world dataset of Type 1 Diabetes, and its e?ectiveness andsuperiority over the state-of-the-art methods are thoroughly evaluated.

Service Systems Decision of Health Data Bank in a Two-Sided Market082-1756

Yixin Liang, Student, Southeast University, China


The amount of medical demand and medical resources determine the health data bank platform’s quality level which is valued on both sides. Westudied service systems of health data bank in a two-sided market and then designed respectively different schemes for medical providers (doctor,pharmacologist and hospital).

A Health Data Bank Based Behavioral Analytics Model for Personalized Chronic Disease Treatment082-1767

Jianxia Gong, Student, Southeast University, China


This paper proposes a health data bank based behavioral analytics framework for personalized treatment of chronic disease. We develop a model thatdescribes the medical decision-making process and use the model to optimize a set of incentives to provide chronic disease treatment. We concludewith a simulation study.

Patient Choice and Colorectal Cancer Mortality082-1617

Margret Bjarnadottir, Assistant Professor, University Of Maryland, United States

David Anderson, Assistant Professor, City University Of New York, United States

Leila Zia, Student, Wikipedia, United States

Kim Rhoads, Assistant Professor, Stanford University, United States

Having accurate, unbiased prognosis information can help patients and providers make better decisions. In our work, we generate predictive modelsthat estimate survival probabilities and significantly improve predictive accuracy over previously published results. Our study addresses some of thecontradictions in the literature and translates the findings into decision support tools.


319


Capacity Planning and Delivery

Chair(s): Wc Benton

Invited Session:

Invited Session

The effect of healthcare delivery integration on cost of delivery and patient care performance082-0087


Rahul Pandey, Student, Ohio State University, United States

Natasha Burns, Associate Professor, Ohio State University, United States

Healthcare fragmentation (i.e., the fragmentation of patient care delivery) has a distinct tendency to increase inefficiency and cost, while reducingquality performance and patient satisfaction. In this paper, we investigate the effect of vertical integration of physicians with hospitals as employees(i.e., hospitalists) on cost and patient care delivery.

Drivers determining the effectiveness of the SNAP Program082-0335


Sanjay Ahire, Professor, University Of South Carolina, United States


In this study we look at operational, legislative, and market characteristics in order to determine the effectiveness of the SNAP program.

Capacity Planning for Ambulatory Surgery Centers (ASCs)082-0630



Vikram Tiwari, Assistant Professor, Vanderbilt University Medical Center, United States

Capacity planning for ASCs is challenging due to multi-stage nature of services and significant uncertainty in patient-mix as well as service duration. Inthis paper, we propose a bed capacity planning framework for ASCs and provide implications for practitioners, such as the impacts of changes inpatient-mix or ASC operating structures on capacity.

Failure Modes and Effects Analysis with SSM to Improve Cost-Optimization, Patient Health Outcomes, and Satisfaction082-1508


Improving the operational effectiveness of a health care business requires understanding the firm’s patient support processes, care transitions acrossteams, and costs of system failures. This presentation will describe how a failure mode and effects analysis, coupled with soft systems methods canimprove medical firms’ process, patient, and financial outcomes.

Sunday, 08:00 AM - 09:30 AM

Service Operations

320


Two-sided Incentives in Service Operations

Chair(s): Luyi Yang

Invited Session:

Invited Session

Pooling Queues in Discretionary Services with Customer Ownership082-0820


Guillaume Roels, Associate Professor, Insead, France


Contrary to classical queuing theory, recent case studies indicate that pooling queues may not necessarily result in less expected work in process. Inthis paper, we propose that this phenomenon may arise when servers have some discretion over their choice of service capacity and exhibitpreferences for customer ownership.

Centralized vs. Decentralized Dynamic Matching082-0983

Zhiyuan Chen, Lecturer, Wuhan University, China



In this paper, we study a discrete-time dynamic matching problem with two supply types and two demand types. Supply carries over to the futurewhereas demand is lost if unmatched. We also characterize the optimal matching policy in the centralized system and compare the correspondingsocial welfare against the decentralized system.

Evaluating Tail Performance of Queueing Systems Using a Novel Stochastic Ordering Approach082-0986

Hung Do, Assistant Professor, University Of Vermont, United States

Masha Shunko, Assistant Professor, University Of Washington, United States

Alan Scheller-Wolf, Professor, Carnegie Mellon University, United States

In some service systems, performance in the right tail of the queue size and/or waiting time distribution is the main source of managerial concern.Here, we propose a new perspective on analyzing performance of such systems by defining new stochastic orders to compare the tail of distributionsand performance measures.

We Are on the Way: Analysis of On Demand Ride Hailing Systems082-1030

Guiyun Feng, Student, University Of Minnesota, United States


Zizhuo Wang, Assistant Professor, University Of Minnesota, United States

In this paper, we compare the efficiency (average waiting time of passengers) of on-demand ride-hailing systems to the traditional street-hailingsystems. We find that the on-demand matching mechanism could result in higher or lower efficiency than the traditional street-hailing mechanism andfurther propose adding response caps to the on-demand hailing mechanism.


321


Human Behavior in Operations

Chair(s): Kay Yut Chen

Invited Session:

Invited Session

Trust In Supply Chain With Double Marginalization082-0196

Xianghua Wu, Student, College Of Business, Uta, United States


In this paper, we investigate trust and information in a double marginalization problem. Information can benefit or harm supply chain efficiency. Trustcan increase or decrease the supply chain efficiency and an optimal trust level for the supply chain exists when trust has a trade off between thedouble marginalization problem and capacity.

The Behavioral Promise and Pitfalls In Compensating Operations Managers082-0290




This paper theoretically and behaviorally studies Profit-Sharing and Target-with-Bonus compensation schemes in an inventory management context.Additionally, we further manipulate the observed behaviors and engineer the design of the compensation scheme to explore potential improvement ofthe mechanism in order to analyze results that have implications for the design of incentive schemes in practice.

What Can We Learn from Brain Imaging Newsvendors?082-0113


Sridhar Nerur, Professor, University Of Texas Arlington, United States

Wendy Casper, Professor, University Of Texas At Arlington (Arlington, Tx, Us), United States

Hanli Liu, Professor, University Of Texas At Arlington (Arlington, Tx, Us), United States

Sunday, 08:00 AM - 09:30 AM

The current literature on newsvendor behavior relies on “guessing” the underlying cognitive mechanisms from observations, without direct physicalevidence. Functional near infrared spectroscopy allows researchers to examine brain functions by measuring hemodynamic responses. In this paper,we show that newsvendor performances are correlated with neural activations, which can be interpreted as cognitive efforts.


322


Role of Technology in Healthcare Operations

Chair(s): Clara Aranda-Jan


Contributed Session

Securing Healthcare Operations: A Decision Model For Blockchain Implementation082-0944

Gurpreet Dhillon, Professor, University Of North Carolina Greensboro, United States

Kane Smith, Student, Virginia Commonwealth University, United States

Monica Tremblay, Associate Professor, College Of William & Mary, United States

Security of healthcare operations is problematic because of increased reliance on technology. Security lapse results in loss of patient privacy andpossible concerns with legal compliance. This paper presents a decision model that allows for evaluating the use of Blockchain technologies to ensuresecurity of health care operations.

Sociodemographic Determinants of Consumers’ Acceptance of Information and Communication Technologies in Healthcare082-1448

Hessam Sadatsafavi, Reader, Cornell University, United States

Lu Kong, Student, Cornell University, United States


This study focuses on (1) the prevalence of using tables and computers by physicians during visit and (2) the growing trend of using such technologiesfor receiving care remotely. Phone interview data from a representative sample of 1,600 New York State residents are analyzed use qualitative andquantitative techniqu+F1352es.

Reconfiguring care pathways through the adoption of digital technologies082-1213

Clara Aranda-Jan, Assistant Professor, University Of Cambridge, United Kingdom

Patrick Hennelly, Assistant Professor, Cambridge University, United Kingdom


Digital technologies are reconfiguring care pathways and supporting decision-makers to better manage healthcare processes and resources, ensuringpatient’s safety and service quality. These technologies allow organizations to develop capabilities that expand the continuum of care beyonddiagnosis and treatment, reconfiguring services towards more preventative approaches and standardized, yet individualized, care.


323


Emerging Issues in Service Systems Design and Optimization

Chair(s): Guohua Wan

Invited Session:

Invited Session

Antecedents of Efficient Behavior in Automobile Drivers082-1211

James Cotton, Student, Air Force Institute Of Technology, United States

Seong-Jong Joo, Associate Professor, Air Force Institute Of Technology, United States

Kenneth Schultz, Professor, Air Force Institute Of Technology, United States

Gary Burns, Professor, Wright State University, United States

Using the Theory of Planned Behavior (TPB), we investigate the antecedent-dependent relationships between intrinsic factors (e.g., intentions, beliefs,subjective norms) and reported factors (e.g., driving style, fuel efficiency, vehicle maintenance). Using structural equation modeling we analyze andexplain our TPB-based behavioral model using data collected from approx. 190 respondents.

Truthful Mechanism for Shared Parking Problem082-0693

Pengyu Yan, Associate Professor, University Of Electronic Science And Technology Of China, China

Heng He, Student, University Of Electronic Science And Technology Of China, China

Feng Chu, Professor, Univ Evry, University Of Paris Saclay, France

Debing Ni, Professor, University Of Electronic Science And Technology Of China, China

Cynthia Chen, Professor, University Of Washington, United States

This paper addresses a private parking-slot sharing problem to maximize social welfare based on demand and supply information and develops acentralized matching-&-scheduling model and algorithm. Under an incomplete information, we establish Nash-equilibrium strategies of drivers anddesign a truthful mechanism. Furthermore, experimental results indicate the effective of the proposed mechanism.

Optimization of patient transportation routes taking into account traffic congestion in a rehabilitation hospital082-0647

Qian Li, Student, Shanghai University, China

Wanlong Lin, Director, Shanghia No 3. Rehabilitation Hospital, China

Hongying Fei, Associate Professor, Shanghai University, China

This paper addresses a patient transportation problem in a rehabilitation hospital. A route is defined as a sequence of locations visited by a nursingassistant who transports patients from origins to destinations. This paper considers the traffic congestion caused by capacity limit of elevators anddevelops an efficient approximate algorithm.

Sunday, 08:00 AM - 09:30 AM

Asymptotic Optimality of Constant Job-Allowance Policy for Appointment Scheduling082-0218

Shenghai Zhou, Student, Shanghai Jiao Tong University, China

Yichuan Ding, Assistant Professor, University Of British Columbia, Canada

Guohua Wan, Professor, Shanghai Jiao Tong University, China

Tim Huh, Professor, --, Canada

In this paper, we theoretically analyze a simple, but effective piecewise plateau scheduling policy for the traditional appointment scheduling problem.The explicit optimality gap bounds between the policy and the optimal schedule is established to prove the asymptotic optimality of the piecewiseplateau policy.


324


Curriculum

Chair(s): Di Zhao


Contributed Session

Taking a "Modularized" Approach to Lean Six Sigma Education082-0371

Roger Price, CEO, Eon, United States

Educators are tasked to teach key Lean Six Sigma methods and tools in a way that constantly reinforces the foundational concepts and principlesrequired for sustainability. In our paper, we will highlight a "modularized" approach that emphasizes those foundational principles while simultaneouslybuilding a deep understanding for how LSS is practically applied.

Revising the Undergraduate Business Curriculum: Globalization, Mathematics, and Analytics082-0126

Lance Matheson, Associate Professor, Virginia Tech, United States

The Pamplin College of Business is revising courses and minors to embrace the AACSB’s “A Collective Vision for Business Education”. This has ledto five new emphasis areas in business education: innovation, knowledge, learning, leadership, and global prosperity. This paper focuses on the globalprosperity section of the emphasis areas.

Can curriculum help career success? An empirical research on the perceived employability of students082-0709

Jibao Gu, Professor, University Of Science And Technology Of China, China

Di Zhao, Student, University Of Science And Technology Of China, China

Curriculum’s effects on objective employability are denied, whereas on perceived employability (PE) is ignored. In this paper, we use Job Demands-Resources theory to construct curriculum’s influencing mechanism on PE, student motivation as mediator and relationships as moderators. Ourresearch confirms curriculum’s effect on PE, which is crucial for preparing employable students in 21st century.


325


Marketing-OM Interface: Optimization

Chair(s): Wen Chen


Contributed Session

The Effect of Event Marketing on Movie Box Office082-0286

Lei Sun, Student, Peking University, China

Xin Zhai, Associate Professor, Peking University, China

Our paper empirically investigates the influence of event marketing on movie box office earnings and finds that the optimal timing of event marketing iswithin the four weeks before the movie release day. Some attributes (sequel, import, 3D) positively influence movie box office earnings, but weaken theeffect of event marketing.

Optimal Product Design by Sequential Experiments in High Dimensions082-1708

Mingyu (Max) Joo, Assistant Professor, Ohio State University, United States

Michael Thompson, Research Fellow, Procter & Gamble, United States

Greg Allenby, Professor, Ohio State University, United States

The identification of the optimal design of products or packaging is challenged when attributes and their levels interact in high dimensional attributespaces. In this work, we propose an experimental criterion of the expected improvement in market share for efficiently testing product profiles with highpotential in sequential experiments.

Operations management and reduction of response time to customer complaints from a pharmaceutical distributor082-1443


Monalyza Teixeira, Student, Centro Universitário Santo Agostinho, Brazil

Matheus Nogueira, Student, Universidade Federal Do Piauí, Brazil

This research aims to reduce the response time to customer complaints from a pharmaceutical distributor. The results show how improvements inoperations management from corrections in the processes have shortened the deadlines for dealing with complaints and, consequently, raisedconsumer satisfaction.

Quality Design and Supply Chain Channel Optimization with Strategic Consumer Behavior082-0751

Wen Chen, Lecturer, Guangzhou University, China

Dan Xiao, Lecturer, Guangzhou University, China

Sunday, 08:00 AM - 09:30 AM

Strategic consumers may reduce firm's profit. In this paper, we consider both strategic consumers' behavior and products' quality design in two-levelsupply chain. Research shows the stronger power the manufacturer has the higher the quality. With quantity commitment, both product quality andthe whole profit of supply chain can be improved.


326


Sustainable Logistics

Chair(s): Minghe Sun


Contributed Session

Impact of contract structures on greening in logistics outsourcing082-1605

Sirish Gouda, Assistant Professor, Iim Tiruchirappalli, India

3PL providers can differentiate themselves from others based on the level of environmental investments they make. We analyze the impact of varioussupply chain contracts between a manufacturer and a third party logistics (3PL) provider on the green investments made by the 3PL provider.

Impact of the logistics in the sustanibability of the cities082-0974

Ana Luna, Professor, Universidad Del Pacífico, Peru

Alvaro Talavera, Professor, Universidad Del Pacífico, Peru

Mariacristina Pereda, Lecturer, Universidad Del Pacífico, Peru

Hector Navarro, Lecturer, Universidad Del Pacífico, Peru

Mario Chong, Associate Professor, Universidad Del Pacífico, Peru

The development of an efficient logistics service has an important impact on the sustainability of the cities. This research evaluates the distributionsystems and the air pollutant emissions in the logistic system located in Lima, Peru. The results have effects on fuel economy, cost of service, andemissions of contaminants.

A multi-attribute, two-echelon environmentally sustainable location routing problem082-1537

Sharath M N, Student, Indian Institute Of Technology Bombay, India

Nagendra Velaga, Associate Professor, Indian Institute Of Technology Bombay, India

Alok Choudhary, Reader, Loughborough University, United Kingdom

Mohammed Alkahtani, Assistant Professor, King Saud University, Saudi Arabia

Ravi Shankar, Professor, Indian Institute Of Technology Delhi Iit, India

In this paper, we develop a multi-objective optimization model for a realistic multi-attribute, two-echelon environmentally sustainable location routingproblem with sharing economy concept. We apply a genetic algorithm based meta-heuristic with a novel best route inheritance crossover forsimultaneous optimization of profit and emissions. We evaluate the effectiveness of the proposed methodology.

A Bi-objective Model and A Solution Procedure for A Combined Location-Routing-Inventory Problem Considering Carbon-CappedDifferences

082-1365

Shoufeng Ji, Professor, Northeastern University, China

Jinhuan Tang, Assistant Professor, Shenyang Aerospace University, China

Minghe Sun, Professor, University Of Texas San Antonio, United States

A Combined location-routing-inventory problem in supply chain networks is studied with environmental considerations. A bi-objective mixed integerprogramming model is presented to handle the trade-offs between cost and carbon-capped differences of the supply chain network. A heuristic solutionprocedure is developed to solve the problem and we provide an illustrative example.

Retail Operations

327


Pricing and Promotions Issues in Retailing

Chair(s): Olga Perdikaki

Invited Session:

Invited Session

Return Dissatisfaction, Negative Feedback, and Sales Growth Rates in Online Retailing082-0090

Alan Pritchard, Student, University Of Maryland, United States

Robert Windle, Professor, University Of Maryland, United States

Philip Evers, Associate Professor, University Of Maryland, United States


In online retailing, buyers must evaluate sellers’ online reputations as they decide from whom to purchase. Feedback ratings and comments arecommonly used to facilitate this process. In this paper, feedback posts from eBay are used to compare the impact of various feedback posts on onlineretailers’ sales growth rates.

The Importance of Operational Efficiency for Promotional Inventory Campaigns: Empirical Evidence082-0096


Jacob Zeng, Student, University Of Texas Austin, United States

This paper uses the adoption of an innovative IoT technology by a brick and mortar retail chain in the US to causally identify the impact of operationalexecution on the effectiveness of promotional inventory campaigns. Our findings suggest that the potential gains from increasing operational efficiencyin this setting is significant.

Optimizing SKU Selection for Promotional Display Space at Grocery Retailers082-0306

Sunday, 08:00 AM - 09:30 AM

Olga Pak, Student, University Of South Carolina, United States

Olga Perdikaki, Assistant Professor, University Of South Carolina, United States


Su-Ming Wu, Functional Architect, Oracle, United States

Promotional displays are a powerful tool to boost consumer engagement. As a result, we propose a methodology to identify a profit-maximizingselection of products for promotional display using grocery store sales transaction data. Our methodology results in substantial improvement in profitwhen compared to an industry benchmark.

Managing digital advertising campaigns082-0319

Naren Agrawal, Professor, Santa Clara University, United States

Sami Najafi, Assistant Professor, Santa Clara University, United States

Stephen Smith, Professor, Santa Clara University, United States

Advertising agencies, a key intermediary in the digital advertising “supply chain,” manage numerous ad campaigns for multiple clients. Because ofuncertainties in campaigns’ demand, the rate that target users visit websites, ensuring that campaigns proceed according to plan is a difficultchallenge. This paper describes a methodology to manage such campaigns.


328


Strategic Alignment and Sourcing

Chair(s): Dara Schniederjans


Contributed Session

The Effect of Network Governance on Buyer-supplier Agency Problems: An Agent-based Model082-0939

Yang Yang, Assistant Professor, University Of Texas At El Paso, United States


Using an agent-based model, we compared three governance mechanisms that reduce the supplier opportunism and found that the networkgovernance, as an informal mechanism, is as effective as formal mechanisms such as monitoring and providing incentives. We also considereddifferent levels of market competition and outcome uncertainty.

Unraveling Strategic Alignment: When Non-Alignment is Strategic082-1593


Piyush Shah, Student, Arizona State University, United States

Mathias Arrfelt, Assistant Professor, Arizona State University, United States

Adrian Tan, Assistant Professor, Penn State New Kensington, United States

Strategic alignment research has inconsistent results. Non-alignment between top management and purchasing strategies is also commonly seen inpractice. In this paper, we explain the prevalence of non-alignment, propose the behavioral antecedents and also theorize on the performance impactof (non) alignment.

A socio-technical model of supplier integration in new product development processes082-0185


The work proposes an operational model that implement the socio-technical theory to analyze the integration of suppliers into NPD processes. Themodel, based on a structured literature review and explorative case studies, allows researchers to evaluate the impacts of social and technicaldecisions on how companies manage supplier integration processes.

Digitization Research in Operations and Supply Chain Management: An auditory/video/research review082-0365


Leo Hong, Student, University Of Rhode Island, United States

Dara Schniederjans, Assistant Professor, University Of Rhode Island, United States

This study presents a systematic review of digitization issues in Operations and Supply Chain Management. Data from auditory, video and writtenresources was collected in order to present a thorough review from both practitioner and academic viewpoints of different research questions/topicsneeding to be addressed.


329


Consumer Returns and Product Recalls in CLSC

Chair(s): M. Serkan Akturk

Invited Session:

Invited Session

Blaming and Scapegoating: Product Recalls and the Chief Executive Officer082-0771

Kevin Mayo, Student, Indiana University, United States


Alex Mills, Assistant Professor, Indiana University, United States

In this paper, we study the relationship between CEO turnovers and consumer product recalls. Do recalls lead to CEO turnover? Does recall behaviorchange following a CEO appointment? Using 25 years of recall and turnover data and a recurrent event hazard model, we find evidence in bothdirections.

Sunday, 08:00 AM - 09:30 AM

Quality Control under Noisy Signals: Evidence from the Auto Industry082-1383


Robert Bray, Associate Professor, Northwestern University, United States

Combining public and private auto industry data, we derive novel variables that influence recall decisions. Accounting for various productcharacteristics and spillover effects, we study a panel data that span from 1994 to 2015. We examine how signal volatility hurts recalls.

Assesing the Impacts of Introducing Ship-To-Store Service on Sales and Returns in Omnichannel Retailing082-0641

M. Serkan Akturk, Assistant Professor, Clemson University, United States

Michael Ketzenberg, Associate Professor, Texas A&M University College Station, United States

Omnichannel capabilities require significant investment in order to deliver a seamless shopping experience, yet hold the promise of greater customerloyalty, higher market share, and increased competitiveness. In this paper, we assess these promises by analyzing the impact of ship-to-storecapability on a retailer’s performance using transactional data from a national retailer.


331

Sunday, 08:00 AM - 09:30 AM, GBR B Track:

Revenue Management

Chair(s): Metin Cakanyildirim Chungseung Lee

Invited Session:

Invited Session

Product Design under MNL Choices: Optimizing Costly Attributes and Prices in an Evolving Product Line082-0502



Gwangjae Yu, Student, Arizona State University, United States

We study a product-line design problem in which customers’ choice among multiple products is given by a multinomial logit (MNL) model. Given theprices and attributes of existing products in an evolving product line, a firm optimizes prices and/or attributes of the new products to maximize profit.

Product Design under MNL Choices: Optimizing Costly Attributes and Prices in an Evolving Product Line082-1794



Gwangjae Yu, Student, Arizona State University, United States

We study a product-line design problem in which customers’ choice among multiple products is given by a multinomial logit (MNL) model. Given theprices and attributes of existing products in an evolving product line, a firm optimizes prices and/or attributes of the new products to maximize profit.

Price Competition in Differentiated Products Markets: When Do Structural Estimation Frameworks Work or Fail?082-1351

Chungseung Lee, Student, University Of Texas Dallas, United States


This work addresses a fundamental assumption underlying a class of structural estimation frameworks that analyze equilibrium behavior under pricecompetition in differentiated products markets. We identify market conditions under which the structural estimation frameworks provide parameterestimates consistent with the underlying assumption.


333

Sunday, 08:00 AM - 09:30 AM, GBR D Track:

Emerging Scholars Program 1

Chair(s): Jack Kanet

Invited Session:

Invited Session

Emerging Scholars 1082-1860

Jack Kanet, Professor, University Of Dayton, United States

This session is by invitation only. This program provides new university professionals in OM with career-building advice in developing excellence intheir personal programs of teaching, research, and service. The program is highly interactive and features internationally recognized senior OMscholars as discussion leaders.


334

Sunday, 08:00 AM - 09:30 AM, GBR E Track:

Industry Studies & Public Policy

Chair(s): Nitin Joglekar

Invited Session:

Invited Session

Empirical examination of the impact of workforce diversity on productivity082-0674


Dustin Cole, Student, Michigan State University, United States

In this study, we empirically examine the impact of workforce diversity on employee productivity. Using a novel dataset of employee diversity collectedfrom the garment industry from Peckham Inc., we examine how employee diversity influences garment manufacturing productivity and present theresults of analysis from multiple garments.

Sunday, 08:00 AM - 09:30 AM

Scheduling Public Requests for Proposals082-0769


Young Kwak, Associate Professor, George Washington University, United States

In this paper, we show that the schedule for contracting procurements can impact the number of proposals and thereby the cost of procured services orproducts. We formalize this previously unexplored operational level problem of scheduling procurement contracting and develop an optimizationframework to solve it. Our results have implications for public policy.

Configurations of Supply Chains for Alternative Regulatory Regimen082-0987

Shardul Phadnis, Associate Professor, Malaysia Institute For Supply Chain Inno, Malaysia


This paper characterizes supply chain configuration alternatives across four archetypical scenarios based on tightness of national and cross-borderregulatory regimen. Research (e.g., metric for tracking regulatory changes) and practice (e.g., supply chain configuration design) implications of suchscenario-based planning are discussed by drawing upon evidence from pharmaceutical and driver-less transportation industries.

Influence of Host National Strategy on Firms’ Operational Practices and Performance: An Econometric Investigation082-1005

Remi Charpin, Student, Clemson University, United States


Using a supply chain strategy lens, we reveal the effects of nationalist and protectionist policies on both foreign and domestic firms across severalcountries. Our econometric results are derived from combined secondary datasets of political risk and firm operational practice indicators.


336

Sunday, 08:00 AM - 09:30 AM, GBR G Track:

Product Development and Process Innovation

Chair(s): Zhili Tian

Invited Session:

Invited Session

Research on Pilots’ Two-Stage Transfer and Promotion Planning Problem of Civil Aviation in China082-1806

Ruo Ding, senior engineer, China Aerospace Academy Of Systems Science And Engineering, China

Mengyi Sha, Student, University Of Chinese Academy Of Sciences, China

Mingang Gao, Associate Professor, Institutes Of Science And Development, Chinese Academy Of Sciences, China

Hong Chi, Professor, Institutes Of Science And Development, Chinese Academy Of Sciences, China

With the constraints of the demand of pilots, the paper builds a nonlinear integer programming model to minimize the generalized cost, and thenconverts it into a corresponding network flow model in order to solve the problem. A practical example is illustrated to verify the efficiency of themethod.

Small Firm R&D Collaboration with Research Institutes and Project Success082-0697

Mengyang Pan, Associate Professor, Southwestern University Of Finance & Economics, China

Small firms often rely on research institutions (RIs) for research and development (R&D) efforts. We examine how RI contribution level influences therelationship between domain diversity, or the breadth of technical expertise required for the project, and project success. We further examine howformal IP experience moderates these relationships.

Optimal resource allocation between R&D and advertising082-1758

Zhili Tian, Assistant Professor, Coastal Carolina University, United States

Advertising and R&D are intangible assets of a firm. Pharmaceutical firms invest about 30% of their revenues in marketing and R&D. Despite so muchinvestment in the new drug development, only around twenty new drugs are approved every year for the entire pharmaceutical industry.


338

Sunday, 08:00 AM - 09:30 AM, GBR I Track:

Empirical Research on Marketplaces

Chair(s): Ashish Kabra

Invited Session:

Invited Session

Strategically Giving Service: The Effect of Real-Time Information on Service Efficiency082-0389

Nil Karacaoglu, Student, Kellogg School Of Management, United States

Antonio Moreno, Associate Professor, Harvard Business School, United States

Can Ozkan, Student, Northwestern University, United States

This paper studies the impact of the increased availability of real-time information on the behavior of strategic agents and the implications of thisphenomenon for service efficiency using data from one of the leading e-hailing taxi platforms in South America.

Managing Market Thickness in Online B2B Markets082-1450

Wenchang Zhang, Student, University Of Maryland, United States



Sunday, 08:00 AM - 09:30 AM

Platforms can improve returns by managing their market thickness on the supply side. Employing a natural experiment on a major B2B auctionplatform, we find that thickening its market by consolidating auctions to certain weekdays substantially increases its revenue. We also develop astructural model to evaluate various listing policies.

Market Thickness and Matching (In)efficiency: Evidence from a Quasi-Experiment082-1784

Jun Li, Assistant Professor, University Of Michigan Ann Arbor, United States

Serguei Netessine, Professor, The Wharton School, United States

Thicker markets can offer more opportunities for participants to meet and higher chances that a potential match would exist. However, they can also bevulnerable to potential search frictions. We empirically measure the causal impact of market thickness on matching efficiency using data from an onlinepeer-to-peer holiday rental market.


340

Sunday, 08:00 AM - 09:30 AM, GBR K Track:

Social and Environmental Responsibility in Supply Chains

Chair(s): Eda Kemahlioglu-Ziya Gokce Esenduran

Invited Session:

Invited Session

Product Design and Distribution to the Bottom of the Pyramid082-0137

Karthik Murali, Assistant Professor, University Of Alabama Tuscaloosa, United States

Tianqin Shi, Assistant Professor, San Jose State University, United States

Our paper analyzes a global firm's product design and distribution problem when faced with geographically and economically distinct consumersegments and the threat of gray market competition. We find that high-volume distribution in low-income markets can improve product quality and alsobenefit consumers in high-income markets.

Curbing the Usage of Conflict Minerals: A Supply Network Perspective082-0141



H. Sebastian Heese, Professor, North Carolina State University, United States

Legislation and NGOs pressure manufacturers to disclose their sources of “conflict minerals” – natural resources whose trade might finance conflicts. Inthis paper, we study the effect of such interventions, using a model with mines, smelters, and manufacturers in order to show that imposing penaltieson manufacturers alone is not sufficient to eliminate conflict minerals.

The Impact of Animal Welfare Regulation on Firms’ Product Offerings: Humane or Organic Product082-0642

Yen-Ting Lin, Associate Professor, University Of San Diego, United States

Yinping Mu, Assistant Professor, University Of Electronic Science & Technology Of China, China

Wenli Xiao, Assistant Professor, University Of San Diego, United States

This paper considers two competing supply chains, each with a supplier and a retailer. We examine the retailers’ choice between offering an organicproduct, which improves both animals’ living condition and product’s nutritional benefit, and a humane product, which pnly improves the animals’ livingcondition, when an animal welfare regulation is introduced.

Improving India's Pulses Importing082-0814

Liying Mu, Assistant Professor, University Of Delaware, United States


Srinagesh Gavirneni, Professor, Cornell University, United States

India depends on pulses as a vital source of protein, yet has faced pulses crises driven by insufficient and uncertain internal yields and ad-hocimporting policies. The government is experimenting with long-term importing policies. We analyze these policies and propose ways to improve India'spulses importing.


341

Sunday, 08:00 AM - 09:30 AM, GBR L Track:

Assessments and Frameworks

Chair(s): Stephen Disney


Contributed Session

Technology Utilization in Warehouse Operations082-1413

Willard Price, Emeritus Professor, University Of Pacific, United States

Production operations require a balance of humans and machines. A measure, "Technology Utilization Index", observes both "automation andinformation technology" at any workstation and explains "human and machine autonomy". The theory is tested on examples: KIVA Bots, FetchRobotics, Power Automated Systems, and other existing and planned warehouse designs.

Digitalisation of Supply Chains: Digital Technologies as Enabler for well-informed Decision-Making082-1093

Denis Niedenzu, Student, University Of Cambridge, United Kingdom


The purpose of this research is to understand how digital technologies are enabler for well-informed supply chain decision-making. The methodologyemployed is case study research across a range of sectors. Additionally, we propose a framework to assess the potential of particular digitaltechnologies to qualify as such an enabler.

Sunday, 08:00 AM - 09:30 AM

Supply chain readiness and capability assessment for upscaling082-0275

Evanthia Thanou, Student, Aston University Birmingham, United Kingdom

Aristeidis Matopoulos, Senior Lecturer, Aston University, School Of Engineering , United Kingdom

The goal of this research is to increase our understanding about supply chain upscaling. In this paper, we review the literature on supply chainreadiness models focusing on the areas of strategic planning, knowledge management, and risks involved. We also propose a framework with therequired capabilities during the ramp-up phase.

Understanding Your Supply Chain: Dynamic Value Stream Mapping and Forecast Nervousness082-1386

Stephen Disney, Professor, Cardiff University, United Kingdom

Xia Meng, Assistant Professor, Cardiff University, United Kingdom

Laura Purvis, Senior Lecturer, Cardiff University, United Kingdom

This paper presents two new tools for understanding supply chains. The first is dynamic value stream mapping (VSM) where time series analysis iscoupled with VSM to identify the sources of instabilities. The second measures forecast nervousness; can be applied to both customer demands andorder forecasts provided to suppliers.

Sunday, 10:00 AM - 11:30 AM

POM in Practice

343


Practical Issues in OM

Chair(s): Yen-Ting Lin David Pyke

Invited Session:

Invited Session

Cost Sharing Mechanisms for Procurement under Multiple Attributes082-0130

Shivam Gupta, Assistant Professor, Texas State University, United States




In this paper, we propose cost-sharing mechanisms for a buyer facing two-dimensional private information on cost and non-cost attributes. Our workshows, both theoretically and numerically, that the best cost-sharing mechanism is near-optimal and is robust to the presence of costly butunobservable efforts of the contractors.

Optimal Seeding Policy under Rainfall Uncertainty082-0373

Ying Zhang, Student, University Of North Carolina Chapel Hill, United States


In this paper, we develop a model to determine the optimal seeding policy under rainfall uncertainty using a finite-horizon stochastic dynamic program.Utilizing field weather data from Southern Africa, we demonstrate significant relative yield advantage of the optimal planting schedule over commonlyused heuristics in practice.

Supply-Flexibility Contract: An Integrative Agreement on Sharing the Supply Risk082-0414

Mehdi Hosseinabadi Farahani, Student, University Of Texas Dallas, United States

Milind Dawande, Professor, University Of Texas Dallas, United States



In this paper, we analyze a contract in which a supplier, who is exposed to disruption risks, presents a wholesale price and a supply-flexibilityparameter to a retailer facing the newsvendor problem. We show that both parties benefit from introducing flexibility into the contract under mildassumptions on the demand distribution.

The Fallacy of Operations Management tools and techniques-the case of Sears, Inc082-0428

Uche Nwabueze, Professor, Texas A&M - Galveston, United States

The probable death of the venerable retailer Sears, Inc has called into question the usefulness and efficacy of the implementation of operationsmanagement techniques such as Sixsigma, Total Quality Management, Inventory Management, Service Excellence, and Customer RelationshipManagement as panaceas to process decline and managerial irresponsibility.


344


Managing Supply Chain Risk - 2

Chair(s): Sima Fortsch

Invited Session:

Invited Session

Supply chain risk management strategies: Comparison of US and Chinese firms082-1705

Ravi Srinivasan, Assistant Professor, Loyola University Maryland, United States


Using survey data, we compare risk management strategies between US and Chinese firms and their implications on supply chain performance. Wediscuss the implications to risk management literature and supply chain literature.

Incorporating risk management process with Time Driven Activity Based Costing in the supply chain management082-1297

Felipe Reginaldo, Student, Universidade Regional Integrada Do Alto Uruguai E Das Missões, Brazil

Anderson Amorin, Student, Universidade Federal Do Rio Grande Do Sul, Brazil

Joana De Souza, Professor, Federal University Of Rio Grande Do Sul, Brazil

Francisco Kliemann Neto, Professor, Federal University Of Rio Grande Do Sul, Brazil

In this paper, we propsed a combination of methods to estimate the logistics costs in a retail construction store in Brazil. We combine the Time DrivenActivity Based Costing and the Risk Management Process, in order to quantify the risks in the logistic process.

Supply Chain Risk Management and Digitalization082-1439


Marius Indorf, Student, Hamburg University Of Technology, Germany

Ayman Nagi, Student, Hamburg University Of Technology, Germany

Meike Schroeder, Lecturer, Hamburg University Of Technology, Germany

Supply chain risk management is an appropriate approach to avoid supply chain disruptions. However, a new challenge is coming up. We analyze theimpact of digitalization on supply chain risk management and show that it is twofold: new risks arise as well as new opportunities for risk managementemerge.

Sunday, 10:00 AM - 11:30 AM

Organizing Supplies Arrival for Hospital Blood Banks082-1640

Sima Fortsch, Assistant Professor, University Of Michigan Flint, United States

Sandun Perera, Assistant Professor, University Of Michigan-Flint, United States

This study introduces a robust methodology for having JIT supplies. We allow hospitals to order blood packages. Our alpha policy integratesperishability and dual sourcing and could replace the current ordering procedure, which requires frequent adjustments to orders.


345


Analytical Models

Chair(s): Amy Liu


Contributed Session

Supply chain financing in a multi-tier supply chain082-0174

Seung Ho Yoo, Associate Professor, Hanyang University, Korea, Republic of (South Korea)

Thomas Choi, Professor, Arizona State University Tempe, United States

Daesoo Kim, Professor, Korea University, Korea, Republic of (South Korea)

This paper investigates a working capital problem in a three-tier supply chain. In it, we consider two different sourcing strategies, traditional sequentialsourcing and directed sourcing in which a final assembler directly control both first-tier and second-tier suppliers. Additionally, we also reveal the effectof supply chain financing.

How Cost-Learning Effect affects the Channel Decisions082-1102

Fen Lu, Student, Huazhong University Of Science & Technology, China

Based on a supply chain with a manufacturer and a retailer, we construct two-stage Stackelberg game models with a cost-learning effect in differentmodes (traditional channel mode and dual-channel mode). Backward induction is used to identify the equilibriums of the games.

Velocity-based Stowage Policy for Semi-Automated Fulfillment System082-0816

Amy Liu, Student, Massachusetts Institute Of Technology, United States


Online retail fulfillment is increasingly performed by semi-automated systems in which inventory is stored in mobile pods that are moved by roboticdrives. Stowage decision decides on what pods to store what inventory. In this paper, we examine the impact of velocity-based stowage policies onthe operational performance of fulfillment system.


346


Developing Future Manufacturing Capabilities

Chair(s): Jukka Hemilä


Contributed Session

Development of Operational Capabilities from the Industry-University Relationships082-1503

Marcia Scarpin, Student, Universidade Paulista - Unip, Brazil

Anacleta Lima, Student, Universidade Paulista - Unip, Brazil

Industry University collaboration promotes technological innovation, knowledge transfer, and access to research. However, in Brazil, many companiesare still resistant to this idea. The objective of this article is to show that companies investing in an interdependence relationship with universities candevelop operational capabilities that impact firm performance.

Industry 4.0 and competence development in manufacturing: evidence from Italian cases082-0184


The work proposes the results of an explorative analysis on the impacts of Industry 4.0 investments into Italian manufacturing companies with specificfocus to typical shop floor roles. The results provide evidence of key changes affecting existing skills and how competencies should be developed.

The Role of Best Practices in Made in China 2025082-0760

Jian Wang, Associate Professor, Shanghai University, China

"Made in China 2025" is the Chinese manufacturing industry development strategy. Several advanced manufacturing systems have been planned in it,i.e., intelligent manufacturing, green manufacturing, service oriented manufacturing. Based on the case studies on the pilot firms in "Made in China2025", the role of best practice was analyzed.

Future competencies and organization structures in manufacturing industries082-0480

Jukka Hemilä, Senior Scientist, Vtt Technical Research Centre Of Finland, Finland

The digitalization in manufacturing industries is continuing slowly now, despite the ongoing huge hype. Observations from the practice indicate thattoday the manufacturing companies’ competencies might not fit in the future operations and requirements. This study indicates what kind oforganization structures are needed from the individual resources in the future.

Sunday, 10:00 AM - 11:30 AM


347


Digital Goods in Ecommerce

Chair(s): Liangfei Qiu

Invited Session:

Invited Session

ISOM Panel: Digital Goods in Ecommerce082-1851

Hemant Bhargava, Professor, University Of California Davis, United States


Amit Mehra, Associate Professor, University Of Texas Dallas, United States


The panel will discuss key issues associated with digital goods in ecommerce. Topics addressing digital goods will include: (a) unique characteristics,(b) alternate contracts, (c) piracy, (d) appropriate business models, and (e) impediments to implementation and/or adoption.


348


Big Data and Cloud Computing for Business Transformation

Chair(s): Abhishek Ray


Contributed Session

Adoption of Cloud Computing Service in India082-1879

Mahak Sharma, Student, National Instituteof Industrial Engineering, Mumbai, India

Ruchita Gupta, Assistant Professor, National Instituteof Industrial Engineering, Mumbai, India

Padmanav Acharya, Associate Professor, National Instituteof Industrial Engineering, Mumbai, India

Cloud Computing (CC) presents an opportunity for emerging nation such as India to overcomechallenges of intense competition and heavy ITinvestments. However, CC adoption is slow in India.System dynamic model depicting complex interaction of various factors from service providerandadopter’s perspective is developed to speed-up CC adoption.

Supply Chain Information System Based on Blockchain Technology082-0262

Huiqin Yang, Student, Peking University, China

Lei Sun, Student, Peking University, China

In this paper, we propose an trustworthy supply chain information platform based on the blockchain technology which efficiently connects the supplychain alliance, financial institutions, and government to build a mutual trust and win-win supply chain ecosystem. Furthermore, we discuss theapplication of the blockchain intelligent contract and design a new consensus mechanism.

Data-Driven Venture Capitalist082-0530

Sinan Erzurumlu, Associate Professor, Babson College, United States

Yaman Erzurumlu, Associate Professor, Bahcesehir University, Turkey

Ethem Canakoglu, Associate Professor, Bahcesehir University, Turkey

Venture capitalists (VCs) face the obstacle of investment decision making under different uncertainty. Data-driven VCs could determine the bestinvestment opportunities if she could process new forms of data. In this paper, we propose a way for VCs to process information in a partiallyobservable Markovian environment to determine investment portfolio.

Decentralized or Self-Centralized? - A Mechanism Design Approach to Blockchain Technologies082-0272


Mario Ventresca, Assistant Professor, School Of Industrial Engineering, United States

Mining in Blockchain is inherently flawed because it incentivizes selfish behavior. This leads to centralization of mining power and cryptocurrencyhoarding by selected agents, essentially destroying the decentralized nature of the chain. Using Automated Mechanism Design, we attempt to devise anew mechanism that can disincentivize this behavior.


349


Sustainable Supply Chains

Chair(s): Verónica Villena

Invited Session:

Invited Session

Supply Base Innovativeness and Firm Greenhouse Gas (GHG) Emissions082-0217



Craig Carter, Associate Professor, Arizona State University Tempe, United States

Does an innovative supply base contribute to a better environmental performance of the focal firm? In this study, we empirically examine the impact ofsupply base innovativeness on firm greenhouse gas emissions reduction and explore the role of supply base structure in this context.

Exploring the impact of precarious work on workers and operations082-0482


Sunday, 10:00 AM - 11:30 AM

Mark Pagell, Professor, University College Dublin, Ireland

Paul Humphreys, Professor, University Of Ulster, United Kingdom

This study seeks to explore the implications of precarious work from a multi-stakeholder perspective on businesses and society. Through primary andsecondary data collected in UK manufacturing industries, we test the implications of precarious work-practices on workers as well as on operationalperformance.

Enhancing Operations and Improving Performance by Integrating Sustainability Practices082-1820

Amrou Awaysheh, Assistant Professor, Indiana University, United States

Robert Klassen, Professor, University Of Western Ontario, Canada

This presentation will examine the positive impacts that firms can expect from engaging in sustainability practices. We will identify various practicesthat firms can engage in to enhance sustainability within their operations. The relationship between these sustainability practices and manufacturingperformance is then presented.

The Missing Link? The Strategic Role of Procurement in Building Sustainable Supply Networks082-0213

Veronica Villena, Assistant Professor, Penn State University University Park, United States

Multinational companies require their suppliers to comply with their sustainability requirements and often to cascade such requirements to their own(second-tier) suppliers. This study analyzes why why this cascading effect often fails and how sustainable procurement processes are deployed toengage tier-one and tier-two suppliers in MNCs’ sustainability agendas.


350


Resilient Design and Response Management Tools for HOCM

Chair(s): Felipe Aros-Vera

Invited Session:

Invited Session

Inventory fortification, decentralization and response interval for disaster management cycle082-0872

Shabnam Rezapour, Assistant Professor, Florida International University, United States

Reza Zanjirani Farahani, Associate Professor, Kingston University London, United Kingdom


A stochastic model is developed to determine the best locating strategy for emergency goods in the disaster preparedness phase to minimize the totallogistics costs and explore how it is affected by the mitigation decisions and will affect the speed of the response operations in the aftermath of thedisaster.

Comparative Study of Materiel Convergence after Disasters: The Case of Hurricane Sandy and Hurricane Katrina082-0617

Johanna Amaya Leal, Assistant Professor, Iowa State University, United States

Trilce Encarnacion, Student, Rensselaer Polytechnic Institute, United States

Jose Holguin-Veras, Professor, Rensselaer Polytechnic Institute, United States

Miguel Jaller, Assistant Professor, University Of California Davis, United States

Victor Cantillo, Professor, Universidad Del Norte, Colombia

This paper presents a comparative analysis of donations generated after the Hurricanes Sandy in 2012 and Katrina in 2005. Discrete choice modelswere developed in order to characterize the problem of materiel convergence. Additionally, the results show differences by type of donations and socio-economic characteristics of the donors for each event.

Interdependent Infrastructure Network Design and Recovery considering Operational and Organizational Constraints082-1620

Andrés González, Assistant Professor, University Of Oklahoma, United States

Camilo Gomez, Assistant Professor, Universidad De Los Andes, Colombia

Hiba Baroud, Assistant Professor, Vanderbilt University, United States

Society depends on the proper design and operation of infrastructure networks, which are increasingly vulnerable due to their interdependencies andexposure to extreme events. This work consists of a novel mathematical framework to optimize the design and recovery of interdependentinfrastructure networks, while considering trade-offs between the different stakeholders involved.

Managing the cascading of failures and recovery for resiliency in interconnected systems082-1578

Felipe Aros-Vera, Assistant Professor, Ohio University, United States

Shital Thekdi, Assistant Professor, University Of Richmond, United States

Understanding interdependencies and cascading effects is of key importance for the design of critical infrastructure and further response and recoveryfrom natural or man-made disasters. This paper studies these interdependencies using network design and risk-management tools. In addition,empirical evidence of interdependencies was identified after Hurricane Maria in Puerto Rico.


351

Sunday, 10:00 AM - 11:30 AM, 335C Track:

Humanitarian and Nonprofit Supply Chains

Chair(s): Amir Karimi

Invited Session:

Invited Session

Competition over Funding Resources in Humanitarian Operations082-0899

Arian Aflaki, Assistant Professor, University Of Pittsburgh, United States

Sunday, 10:00 AM - 11:30 AM


In this paper, we study the optimal funding strategy of a Humanitarian Organization (HO) in the presence of control seeking donors. We find thatmonopolist HOs can ask for control over donations to improve their operational efficiency. However, competition limits the ability of collecting non-earmarked donations.

Estimating demand of health commodities at rural chemists in the absence of POS data082-1041

Sarang Deo, Assistant Professor, Indian School Of Business, India

Sripad Devalkar, Assistant Professor, Indian School Of Business, India

Naireet Ghosh, Student, Indian School Of Business, India


Shubham Akshat, Student, University Of Maryland, United States

Existing methods of demand estimation cannot be used in rural health supply chains due to unavailability of POS data. We overcome this challenge bydeveloping a new methodology that jointly estimates the parameters of the inventory policy of the retailer and the underlying demand distribution byusing upstream replenishment data.

Design of Public Warning Systems082-1360

Saed Alizamir, Assistant Professor, Yale University, United States

Francis De Vericourt, Professor, Esmt, Germany


Organizations or government agencies typically emit warnings to the public about potential disastrous events. In a repeated setting, they need toincentivize the public to take preventive actions in the current period while managing their credibility in the future. In this paper, we characterize theoptimal warning policy that balances such a tradeoff.

Operational Drivers of Stock-outs in Reproductive Health Supply Chains: An Empirical Study082-0362

Amir Karimi, Student, University Of Minnesota, United States

Karthik V. Natarajan, Assistant Professor, University Of Minnesota, United States


Reliable access to contraceptives remains a challenge in developing countries and stock-outs at health facilities are quite common. Utilizing novel fielddata collected from five developing countries, we investigate the drivers of stock-outs and uncover mitigation mechanisms that health facilities canleverage to minimize the risk of stock-outs.


352


Product Recalls

Chair(s): George Ball

Invited Session:

Invited Session

Consumer Harm Reduction after Product Recalls: The Role of Product Recovery082-0536

David Hall, Assistant Professor, Wright State University, United States

Tracy Johnson-Hall, Assistant Professor, College Of William & Mary, United States

In this paper, we examine factors that influence product recovery, an important indicator of consumer hazard reduction achieved by a product recall,testing our hypotheses in a sample from the United States food industry. Our results provide theoretical and managerial insights into factors thatenhance or impede product recovery.

Consumer Complaints and Auto Recalls082-1236


In this paper, I estimate the hazard rates of government and manufacturer recalls with respect to defect report sources, failure-related and product-related keywords in the defect statements, defect volatilities and accumulations, previous defect reports, defect spillovers, and product-levelcharacteristics. My study investigates the role of complaints in auto recalls.

A Framework for Predictive Recall Decisions082-1474



Past research and anecdotal evidence indicates that often firms are slow in making recall decisions. User feedback provides credible signals forproduct recalls. In this paper, we propose an analytical framework for making recall decisions predictive using user feedback. We show robustness ofthe proposed framework with illustrative examples.


353


Interface between Operations and Information Systems

Chair(s): Hong Guo Chao Ding

Invited Session:

Invited Session

Clustering of heterogeneous retailers at heterogeneous locations082-0051


Xuying Zhao, Associate Professor, University Of Notre Dame, United States

Sunday, 10:00 AM - 11:30 AM

Chao Ding, Assistant Professor, The University Of Hong Kong, Hong Kong

Jing-Sheng Song, Professor, Duke University Durham, United States

In this paper,we investigate the phenomenon of retail cluster from the perspective of heterogeneous retailers and formulate a multi-stage Stackelberggame between retailers and consumers.

Channel Coordination and Competition between a Brick-and-Mortar Store and an Online Retailer082-0416

Ping Su, Associate Professor, Hofstra University, United States

Sarah Wu, Associate Professor, Fordham University, United States

This paper considers a manufacturer selling to an online retailer and a brick-and-mortar store. The online retailer can free ride the sales effort of brick-and-mortar store and offers lower prices, which leads to lower overall supply chain performance. This paper also analyzes how to coordinate thechannel effort.

The Role of Health IT in Designing Practice Guidelines Under Litigation Concern082-1052

Yeongin Kim, Student, University Of Texas Dallas, United States




In this paper, we examine the optimal formulation of practice guidelines in a generic health screening with consideration for the physician's increasedliability risk under ubiquitous health information and information technologies. We find that the social planner strategically makes screening guidelinesflexible, which may lead to lower utilization of health care services.


354


Data Analytics in Urban Logistics


Invited Session:

Invited Session

A data-driven framework to inform urban logistics policy082-1190

Daniel Merchan, Student, Massachusetts Institute Of Technology, United States

Matthias Winkenbach, Assistant Professor, Massachusetts Institute Of Technology, United States

Esteban Mascarino, Student, Massachusetts Institute Of Technology, United States

Margaret Wilson, Student, Massachusetts Institute Of Technology, United States

In this study, we introduce a data-driven, two-stage framework to inform urban logistics policy. The framework aims at developing a city-wide clusteringof urban areas considering their demographic, socio-economic and road-infrastructure properties. Furthermore, by combining simulation andoptimization models, we seek to asses the impact of selected urban freight policies.

Using data analytics to identify key drivers of urban last-mile delivery success or failure082-1231


Stanley Lim, Student, University Of Cambridge, United Kingdom

Margaret Wilson, Student, Massachusetts Institute Of Technology, United States

Failed delivery attempts are an important source of inefficiency in last-mile delivery. In this paper, we develop an econometric model to identify the keydrivers of delivery success or failure. Specifically, we focus on the impact of product and delivery attributes that are within the focal firm’s purview andcan be actively managed.

Route Learning: A Machine Learning Based Approach to Infer Delivery Time-Windows082-1282

André Snoeck, Student, Massachusetts Institute Of Technology, United States

Daniel Merchan, Student, Massachusetts Institute Of Technology, United States


Deviations from planned routes are commonly observed in urban logistics practice, among others caused by data unavailability on customerconstraints, such as time windows. In this paper, we define a probabilistic graphical model and use Bayesian methods to infer customer deliveryconstraints based on the differences between planned and observed routes.

Evaluating the impact of uncertainty on off hour deliveries with a continuous approximation model082-1662


Claudio Cunha, Associate Professor, University Of Sao Paulo, Brazil

Using continuous approximations for trip lengths, we explicitly incorporate uncertainty in delivery times to derive trade-off for time-constrained last-miledistribution systems. Results show that, for time-constrained distribution systems, moving partially or all deliveries to the off-hours period isadvantageous from a carrier/shipper perspective, as corroborated by literature.


355


Practical applications in Scheduling and Logistics

Chair(s): Arunachalam Narayanan

Invited Session:

Invited Session

Optimal Power Generation Scheduling under Gas Price Volatility082-0863

Sunday, 10:00 AM - 11:30 AM

Jianing Ding, Student, The Hong Kong Polytechnic University, China

Kai Pan, Assistant Professor, The Hong Kong Polytechnic University, Hong Kong

Chung-Lun Li, Professor, The Hong Kong Polytechnic University, Hong Kong

Ming Zhao, Assistant Professor, Bauer College Of Business, United States

Qiu Feng, Computational Scientist, Argonne National Laboratory, United States

In this paper, we study the optimal self-scheduling strategies for the independent power producers to participate in the real-time market consideringgas price volatility, with the objective of maximizing the total expected profit.

A Data-driven Approach to Test Center Scheduling082-1123

Nickolas Freeman, Assistant Professor, University Of Alabama Tuscaloosa, United States


In this paper, we present a data-driven approach for scheduling students at an academic testing center. In addition to describing the approach, wepresent results from a benchmarking experiment based on real data. The results show that the proposed scheduling method can improve the utilizationof the testing center substantially.

To Direct-ship or Transship: A Tomato Producer's Dilemma082-1635

Gopalakrishnan Easwaran, Associate Professor, St. Mary's University, United States

Abdulrahim Redwan, Senior Manager for Supply Chain & Logistics, Saudi Goody Products Marketing Company, Saudi Arabia

Liza Hepburn, Student, St. Mary's University, United States

NatureSweet Ltd., a producer of premium fresh tomatoes, deploys a farm-to-market direct-shipment strategy that apparently compromises theeconomy-of-scale benefits from outsourcing of transshipment activities to Third-Party Logistics service providers (3PLs). We determine the optimalstrategies by developing a mixed-integer linear program and solving it for various scenarios faced by NatureSweet.


356


Health IT and Analytics Applications for Care Management

Chair(s): Indranil Bardhan

Invited Session:

Invited Session

Mobile game telemetry analysis for pediatric obesity management082-0569


Yi-Chin Kato-Lin, Assistant Professor, Hofstra University, United States

Bhargav Sriprakash, CEO, Friendslearn.Com, United States

In this paper, we develop and evaluate Markov models for game telemetry analysis to understand pediatric user interactions from playing a mobile appthat has been shown to improve the nutrition-health of children through virtual reality-based immersive gaming using Artificial Intelligence andneuropsychology for personalized behavior reinforcement, with implications for pediatric obesity management.

An Empirical Study on Users’ Continuous Participation in Online Weight-loss Communities082-0608


Although online healthcare communities are found to be helpful, the effectiveness of such communities in improving patients’ long-term healthmanagement has been overlooked. In this study, we examine users’ continuous participation in online healthcare communities, which is particularlyimportant for those with chronic conditions.

Investigating The Effect Of Prescription Sequence On Developing Adverse Drug Reactions082-1686

Behrooz Davazdahemami, Student, Oklahoma State University, United States

Dursun Delen, Professor, Oklahoma State University, United States

Applying an emergent pattern mining approach to the prescription records of more than 370,000 diabetic patients, we examine the potential effect ofdrug prescription sequence on the development of adverse drug reactions (ADRs) with a specific focus on Acute Renal Failure as a frequent ADRamong diabetic patients.

Impact of Telehealth and Patient Health Status on Readmissions082-1022

Sezgin Ayabakan, Assistant Professor, Temple University, United States


Indranil Bardhan, Professor, Ut Dallas, United States

This paper investigates the effect of unobserved patient health status and telehealth usage on readmission rates of chronic disease patients. In it, weestimate a hidden Markov model to reveal the latent health state of patients, and find that telehealth is associated with lower readmission rates,especially among patients in poor health states.


357


Decision Models in Healthcare

Chair(s): Vishal Ahuja

Invited Session:

Invited Session

Surveillance of Post-market Study for Drugs under Accelerated Approval082-0119


Sunday, 10:00 AM - 11:30 AM


Nicholas Petruzzi, Professor, Penn State University State College, United States

In 1992, the FDA enacted the accelerated approval pathway allowing the early approval of drugs while requiring manufacturers to conduct post-marketstudy to verify the clinical benefits of these drugs. Unfortunately, most of these post-market studies are not completed as promised. In this paper,wepropose remedies to assure compliance on post-market study.

Optimal Testing Schedules for Sequential Adaptive Clinical Trials082-0161

Alba Rojas-Cordova, Assistant Professor, Southern Methodist University, United States

Ebru Bish, Associate Professor, Virginia Polytechnic Institute And State University, United States

Existing sequential methodologies preserve fixed sample size trials’ statistical significance and power, but do not prescribe a testing schedule, norincorporate learning and financials. in this paper, we derive optimal testing schedules and optimal futility thresholds with a stochastic dynamicprogramming model with Bayesian updates, which can be combined with multiple stopping methodologies.

“Wait and then hurry up”: The effect of flexible service rates in appointment scheduling systems082-0199


William Millhiser, Associate Professor, Baruch College, United States

Recent empirical evidence suggests that ambulatory care healthcare workers vary service rates in response to time of day and queue length. In thispaper, we explore a theoretical justification of this behavior using trade-off between waiting and processing costs and analyze its implications forestablished appointment systems, and how they should be adapted.

Personalizing Physical Activity Interventions using Reinforcement Learning082-1001

Mo Zhou, Student, University Of California Berkeley, United States

Yoshimi Fukuoka, Associate Professor, University Of California Berkeley, United States

Yonatan Mintz, Student, University Of California Berkeley, United States

Phil Kaminsky, Professor, University Of California Berkeley, United States

Anil Aswani, Assistant Professor, University Of California Berkeley, United States

This paper describes algorithmic development for and experimental results of a novel fitness app that implements important behavior-change featureslike dynamic goal setting, self-monitoring, and personalized feedback. The app uses inverse optimization to estimate individuals' responsiveness tobehavioral incentives, and then uses reinforcement learning to personalize and adapt daily step goals.

Service Operations

358


Perspectives on Experiments in OM Research

Chair(s): Liana Victorino

Invited Session:

Invited Session

Perspectives on Experiments in OM Research082-1866

Liana Victorino, Associate Professor, University Of Victoria, Canada

Ryan Buell, Associate Professor, Harvard Business School, United States

Mike Dixon, Assistant Professor, Utah State Univ, United States



In this invited panel session, panelists will offer their perspectives on using experiments in OM research and engage in an interactive discussion withparticipants to advance their use. Through this conversation, panelists will share lessons they have learned including research opportunities,challenges, and strategies for using experiments.


359


New Topics in Behavioral Operations

Chair(s): Leon Valdes

Invited Session:

Invited Session

On the Non-Equivalence of Trade-ins and Upgrades in the Presence of Reference Dependence082-0069

Mahdi Mahmoudzadeh, Student, Georgia Institute Of Technology, United States

Our paper provides experimental evidence that, in contrast to conventional wisdom, alternative frames of replacement purchases are not isomorphicand that the framing e?ect induces consumers to switch which prices they anchor to as their reference points. We then show how the behavioralextension overturns key predictions of the classical model.

The Quality Delivery-Experience Gap: Service Quality Inference and Misappreciation of the Inspection Paradox082-0191


Jordan Tong, Assistant Professor, University Of Wisconsin-Madison, United States

The “Inspection Paradox,” a seemingly innocuous and commonly-observed data aggregation technique, can potentially lead to systematic andmeaningful biases in how people infer service quality. In this paper, we use lab and field data to show that customers and managers make biasedinferences due to this problem, leading to poor decision-making.

Shared Medical Appointments: An Innovative Approach to Healthcare Delivery082-0852

Sunday, 10:00 AM - 11:30 AM

Nazli Sonmez, Student, London Business School, United Kingdom

Kamalini Ramdas, Professor, London Business School, United Kingdom


In this paper, we examine shared medical appointments (SMAs) as a substitute for one-on-one appointments. Under this innovative approach, a groupof patients with similar chronic conditions meet with a doctor simultaneously. Preliminary results suggest that the knowledge and satisfaction level ofSMA patients are significantly higher than those of one-on-one appointment patients.

The Effect of Visibility on Consumer Trust of Social Responsibility Disclosure082-0322


Leon Valdes, Assistant Professor, University Of Pittsburgh, United States

Yanchong Zheng, Associate Professor, Massachusetts Institute Of Technology, United States

In this paper, we conduct a lab experiment to investigate the role of supply chain visibility on consumer trust in social responsibility (SR)communication. In particular, we analyze how consumer trust and firm trustworthiness are affected by the quality of the information that the firm hasabout its supplier’s SR practices.


360


Policy and Innovation Issues in Healthcare

Chair(s): Wiljeana Glover


Contributed Session

VR as a Distraction for Dental Fear082-1441

Yiran Song, Student, University Of Science And Technology Of China, China

Rongting Zhou, Professor, University Of Science And Technology Of China, China

Dental fear may lead to the avoidance of dental treatment and therefore worsen one's oral condition. Distraction proves to be helpful in dental anxietymanagement. The use of virtual reality as a way of distraction in relieving dental fear is tested in this study.

Analysis of the Innovation Systems affecting the National Health Service in the UK082-0766

Jim Bamford, Senior Lecturer, University Of Huddersfield, United Kingdom

The paper presents the key organizations that make up the different levels of Innovation Systems for the UK’s National Health Service from theviewpoint of industry practitioners. The paper examines the contrasting views and presents a gap analysis between what the UK Government proposeexists and what practitioners actually experience.

Conditions of Participation: Inducing Organ Discards and Patient Deaths on Transplant Waiting Lists?082-0946

Mohammad Delasay, Assistant Professor, Stony Brook University, United States

Sridhar Tayur, Professor, Carnegie Mellon University, United States

In this paper, we investigate waiting list management from the viewpoint of a transplant center in the presence of the conditions of participation (COP).COP penalizes centers with lower-than-expected one-year post-transplant survivals. We demonstrate that COP lacks a net benefit approach byignoring pre-transplant metrics and focusing only on post-transplant outcomes.

Overcoming inefficiencies in personalized medicine by using revenue and cost sharing contracts082-0415

Daniel Luetkemeyer, Student, Ebs Business School, Germany

H. Sebastian Heese, Professor, North Carolina State University, United States

David Wuttke, Lecturer, Ebs Business School, Germany

Before entering the market for personalized medicine, both the pharmaceutical company’s drug and the complementary diagnostic company’s testhave to be developed. However, market conditions often cause systematic under-investment in such parallel development projects. In this paper, wecompare the drivers of such under-investments and study when contracts can help align incentives.

Innovation and Entrepreneurship in Health and Healthcare : A Systematic Review and Research Agenda082-0918

Wiljeana Glover, Assistant Professor, Babson College, United States

Sthuthi Jebaraj, Student, Babson College, United States

Healthcare management is trending toward creativity, innovation, and entrepreneurship. This paper systematically reviews these topics. Approximately300 abstracts studied innovation discovery and adoption, but only 8 studied creativity and entrepreneurship. Future research in this healthcaremanagement subfield should include more robust frameworks, theory building and testing on innovation implementation, creativity, andentrepreneurship.


361


Alliances, Mergers and Trade-Offs

Chair(s): Isabelle Piot-Lepetit


Contributed Session

The Contextual Logic of Big Data and a Contingency Framework for the Strategic Tradeoffs model082-0534

Zongjian Chen, Associate Professor, Huazhong University of Science & Technology, China

Sunday, 10:00 AM - 11:30 AM

This paper presents a contextual logic of Big Data to distinguish the concept of the strategic tradeoffs from related controversy. A contingencyframework is introduced that relates digitization of manufacturing to the performance frontier concept. Additionally, this study investigates theassumptions, rationales and methodologies of the framework for disparate strategic tradeoffs.

Understanding the Critical Success Factors of Corporate Merger Projects in a Developing Economy082-0133


Richard Ohene Asiedu, Lecturer, Gimpa, Ghana

Charles Amoatey, Senior Lecturer, Gimpa, Ghana

Samuel Famiyeh, Associate Professor, Gimpa, Ghana

As competition intensifies on the market, corporate bodies seek new ways of competing and ensuring growth. Mergers and Acquisitions are seen asmodulus operandi for realizing these corporate goals. This study attempts to provide an understanding of the critical success factors of corporatemerger projects from a developing economy perspective.

Practice-based view of social entrepreneurship: Identifying strategic and vulnerable operations082-0395

Isabelle Piot-Lepetit, Associate Professor, Moisa Inra, University Of Montpellier, France

TThe practice-based view in operations management attempts to explain the entire range of firm and unit performance based on transferable practices.This new approach is applied to not-for-profit organizations, having a social mission together with a business activity, helping them identify theirstrategic and vulnerable operations as well as improve their performance.


362


A Whole-Brain Supply Chain Curriculum: Leveraging Composition and Chemistry to Build a Supply Chain Champion

Chair(s): Stanley Fawcett Amydee Fawcett

Invited Session:

Invited Session

A Whole-Brain Supply Chain Curriculum: Leveraging Composition and Chemistry to Build a Supply Chain Champion082-1642

Stanley Fawcett, Professor, Weber State University, United States

Amydee Fawcett, Assistant Professor, Weber State University, United States

Today’s graduates often lack skills and habits needed for career success, especially regarding the ability to mesh left-brain analytics and right-braincollaboration—key skills for supply chain design and integration. We share how we inculcate whole-brained decision-making via an integrated two-course sequence on SC design and relational dynamics.


363


Social Networks, Advertising and Influence

Chair(s): Jianhua Yang


Contributed Session

Wake Movement: Marketing Strategy for Health Life082-0412

Jeremias Araujo, Student, Universidade Anhembi Morumbi, Brazil

Maria Souza, Student, Universidade Anhembi Morumbi, Brazil

Sueli Souza, Student, Universidade Anhembi Morumbi, Brazil



This paper investigates the Wake movement and the importance of social networks for dissemination. There were three surveys: random people,participation in the event, and interview with one of the organizers. Our paper verifies the importance of social networks for the maintenance of thepublic, and to attract new adepts.

Asymmetric Quantity Commitment in the Decentralization vs. Centralization082-1622

Zhaoqiong Qin, Associate Professor, Texas Wesleyan University, United States

This study analyzes asymmetric quantity commitment. We find that the retailer always adopts the quantity commitment in the decentralization toachieve a higher profit while the quantity commitment has no effect on the profit of the firm when the retailer and e-tailer belong to the same company.

The impacts of social influence on product line design in distribution channels082-1070

Xiang Ji, Student, University Of Science & Technology Of China, China

In our paper, we incorporate social influence into a stylized model to analyze whether it plays a critical role or not in product line design. Our resultsshow that, when consumers are responsive to peers’ behavior, social influence can mitigate the impacts that channel decentralization has on productline design.

Understanding the impact of Chinese e-commerce sites on consumers’ online purchase intention in Pakistan082-0692

Abdul Waheed, Student, University Of Science&Technology Beijing, China

Jianhua Yang, Professor, University Of Science&Technology Beijing, China

Junguang Zhang, Professor, University Of Science And Technology Beijing, China

The China-Pakistan Economic Corridor(CPEC) furnishes a new paradigm for Chinese e-commerce companies to enter and encourage onlinepurchase intention of Pakistani consumers. Using a survey of online shoppers, this paper prospected the linkage among e-commerce sites and onlinepurchase intention with moderating effect of gender and education utilizing SEM/LISREL.

Sunday, 10:00 AM - 11:30 AM


364


Sustainable Operations and Organizations 1

Chair(s): Mingjun Li


Contributed Session

The Impact of TMT Characteristics on Firm Environmental Reputation082-1423

John-Patrick Paraskevas, Assistant Professor, Miami University, United States

Anupam Kumar, Assistant Professor, Howard University, United States

As the importance of maintaining a proactive environmental agenda gains significance, an understanding of the impact of the composition of the topmanagement team (TMT) on firm environmental reputation is of critical importance. This paper utilizes Bloomberg data to test the impact of TMTexperience on firm environmental reputation.

Sustainability Measurements with Cost Efficiency Accounting in Decentralized Organizations in the Construction Industry082-0759

Philipp Dräger, Student, Rwth Aachen University, Germany


Inefficiencies in manufacturing companies do not create economic value and are often correlated with negative environmental impacts. We present ameasurement system which detects inefficiencies where they occur. Additionally, our work examines crucial indicators for measuring inefficiencies andcompares the current practices to measure the ecological footprint in the construction industry.

Driving forces of Sustainability Strategies in Organizations: An empirical Perspectives082-0741


Disraeli Asante - Darko, Lecturer, Gimpa, Ghana



Recently, many organizations have integrated the concept of sustainability, which relates to the integration of environmental and social issues into theirstrategies. The objective of this paper is to investigate what drives the integration of these sustainability strategies into organizations using data fromGhana based on the institutional theory perspective.

The Coordination of Multiple Component Processes under Heterogeneous Sustainability Concerns082-0776

Wu Jie, Professor, University Of Science And Technology Of China, China

Xiang Ji, Student, University Of Science And Technology Of China, China

Mingjun Li , Student, University Of Science And Technology Of China, China

To capture the impacts of heterogeneous sustainability concerns on production technologies between multiple component processes, this paperintroduces a nonparametric method. We also obtain managerial insights for the organization to coordinate all its component units in a sustainablemanner from the proposed framework.

Retail Operations

365


Retailing On Electronic Platforms

Chair(s): Lin Hao

Invited Session:

Invited Session

Optimizing Surge Pricing Dynamically in Ride Sharing Platforms: A Differential Games Approach082-1270

Samayita Guha, Student, Temple University, United States

Emre Demirezen, Assistant Professor, 3M Company, United States


The entry of ride-sharing platforms has caused disruptive changes in transportation industry. We use a differential game theory approach to optimizesurge pricing for these platforms. We consider how consumers’ perception and wait time dynamically influence demand.

Membership-Based Free Shipping Program via a Shift from Wholesale to Platform Model082-1683

Geng Sun, Student, University Of Texas Dallas, United States

Huseyin Cavusoglu, Associate Professor, University Of Texas Dallas, United States


In this paper, we examine the two seemingly unrelated phenomena in online retailing, namely the shift from wholesale to platform model and theintroduction of membership-based free shipping. We show that the platform model enhances retailers' incentive to adopt MFS, which also has differentimplications to various parties involved under the two models.

Impact of Social Interaction Behaviors on Conspicuous Purchasing Intention in New Retail Sence082-0997

Dong Wang, Associate Professor, Guangzhou University, China

Yujing Chen, Lecturer, Guangdong University Of Finance, China

In this paper, we study the impact of the social interaction behaviors on consumer purchasing intention to conspicuous goods in new retail Sence.Using survey responses from users of a social shopping site in China, our results indicate the social interaction behaviors subsequently influencepurchasing intention to conspicuous goods and difference between differentiated population.

Sunday, 10:00 AM - 11:30 AM

POM in Food and Agriculture

366


Process Optimization

Chair(s): Roberto Alcívar Espín


Contributed Session

Is agriculture ready for lean?082-0323

Manoj Dora, Professor, Brunel University, United Kingdom

Eissa Alremeithi, Assistant Professor, United Arab Emirates Univ, United Arab Emirates

This paper identifies the readiness factors to see if farms and farmers are up for quality improvement methods such as Lean - traditionally applied inmanufacturing & services. A readiness index has been created based on interviews with the stakeholders.

Developing Fault Tolerant Agribusiness Supply Chains using Blockchain082-0454

Rohit Sharma, Student, National Instituteof Industrial Engineering, Mumbai, India

Anjali Shishodia, Student, Nitie, Mumbai, India

Current agribusiness supply chains have heterogeneous stakeholders, variety of Information and Communication Technology (ICT) uptake resulting inpoor information flow and leads to shortcomings. Deploying blockchain in agribusiness will lead to fault tolerant supply chains by enabling provenanceand creating radical transparency throughout.

Extending Value Creation and Appropriation Theory for Agri-food Supply Chain082-1286

Marcelo Sá, Assistant Professor, Fundação Getúlio Vargas/ Fgv - Eaesp, Brazil

Alexandre Prim, Student, Fundacao Getulio Vargas, Brazil

This study contributes to supply chain literature for exploring the value creation and appropriation by partners in dyads. Based on in-depth case studywith buyers and suppliers of Brazilian citrus supply chain, were found insights concerning the influence of governance mechanisms, dynamic relationsover time, perishability, and stakeholder’s frictions.

Partnership in Sustainable Agricultural Value Chain: From the Perspective of Not-For-Profit Actors082-0637

Luai Jraisat, Lecturer, University Of Northampton.Ac.Uk, United Kingdom

The study explores partnership along supply chain actors in information sharing and value creation and further to identify sustainability performance inagricultural value chain from the perspective of not-for-profit actors. This study uses multiple-case studies, which allows this undefined area to beclarified and existing theories to be empirically examined.


367


Operational issues in closed-loop supply chains

Chair(s): Eda Kemahlioglu-Ziya Gokce Esenduran

Invited Session:

Invited Session

Beneficial Consumer Returns082-0661

Meng Li, Assistant Professor, Rutgers University, United States

Yunchuan Liu, Associate Professor, University Of Illinois Urbana-Champaign, United States

This paper studies consumer returns in distribution channels without and with retail competition. Consumers' returns are caused by consumer valuationuncertainty and consumer fit uncertainty before the purchase decision.

Remanufacturing Revisited: Impact of Subsidies and Trade-in Allowances082-0152

Xiaoxi Zhu, Assistant Professor, Heifei University Of Technology, China

Miaomiao Wang, Assistant Professor, Anhui Agriculture University, China

Jun Pei, Associate Professor, Hefei University Of Technology, China


The paper examines a unique legislative practice targeted at increasing the level of remanufacturing activity for engines. This legislation has twomandates: (a) manufacturers realize a subsidy for each remanufactured unit sold; and (b) each manufacturer must offer a trade-in allowance to currentpurchasers of the product.

Optimal Returns Policies for Customized Products082-1171

Paolo Letizia, Assistant Professor, University Of Tennessee Knoxville, United States



While returns policies for standard products are generally lenient, it is not clear whether a manufacturer should allow returns of customized products. Inthis paper, we study the determinants of returns policies for customized products.

Sunday, 10:00 AM - 11:30 AM


369

Sunday, 10:00 AM - 11:30 AM, GBR B Track:

Dynamic Programming Approaches to Revenue Management

Chair(s): Selvaprabu Nadarajah

Invited Session:

Invited Session

Semi-parametric Approximate Dynamic Programming for Applications in Operations Management082-0265

Parshan Pakiman, Student, University Of Illinois At Chicago, United States

Qihang Lin, Assistant Professor, University Of Iowa, United States


Negar Soheili, Assistant Professor, University Of Illinois At Chicago, United States

High dimensional Markov decision processes (MDPs) with endogenous and exogenous state components arise in several operations applications. Inthis paper, we present a semi-parametric value function approximation approach to obtain feasible policies and optimistic bounds to such MDPs.Additionally, we derive approximation error bounds and provide numerical results.

Shipping Consolidation with Delivery Deadline and Expedited Options for E-commerce and Omni-channel Retailers082-0195

Lai Wei, Student, University Of Michigan - Ann Arbor, United States


Roman Kapuscinski, Professor, University Of Michigan Ann Arbor, United States

Shipment consolidation is commonly used to avoid some of the shipping costs. However, when current orders are delayed to consolidate with futureorders, a more expensive expedited shipment may be needed in order to meet shorter deadlines. In this paper, we use Dynamic Programming to studythe optimal policy and its structure.

Optimal Dynamic Liquidation of an Inventory via Forward Markets in a Contango-and-Carry Storage Trade082-0550

Behzad Ghafouri, Student, University Of Western Ontario, Canada

Matt Davison, Professor, University Of Western Ontario, Canada

Somayeh Moazeni, Assistant Professor, Stevens Institute Of Technology, United States

In this paper, we study optimal selling of commodities in a Contango-and-Carry storage trade as a finite horizon MDP allowing transactions onspot/forward markets. At each time step, the trader selects the amount of inventory to sell on the spot market, and the maturity of the short forwardcontract hedging the remaining inventory.

Live Entertainment Capacity Based Revenue Management082-0653

Kyle Maclean, Assistant Professor, University Of Western Ontario, Canada

Fredrik Odegaard, Associate Professor, Ivey Business School, Canada

A persistent problem within live entertainment is lost revenue due to unsold seats. This is partially due to customers of varying group size freelychoosing seats. In this paper, we formulate a discrete-time MDP that explicitly accounts for group size and customer choice, and provide an optimalsolution algorithm and insights into structural properties.


371

Sunday, 10:00 AM - 11:30 AM, GBR D Track:

Emerging Scholars Program 2

Chair(s): Jack Kanet

Invited Session:

Invited Session

Emerging Scholars 2082-1861

Jack Kanet, Professor, University Of Dayton, United States

This session is by invitation only. This Program provides new university professionals in OM with career-building advice in developing excellence intheir personal programs of teaching, research, and service. The program is highly interactive and features internationally recognized senior OMscholars as discussion leaders.


372

Sunday, 10:00 AM - 11:30 AM, GBR E Track:

Resources, Trade-offs, and Decisions in the Operations of K-12 Schools

Chair(s): Samantha Keppler


Contributed Session

Investing in Performance: Information and Merit-Based Incentives in K-12 Education082-1173

Vanitha Virudachalam, Student, University Of Pennsylvania, United States

Sergei Savin, Professor, University Of Pennsylvania, United States

Matthew Steinberg, Assistant Professor, University Of Pennsylvania, United States

In this work, we examine the trade-offs between information and monetary incentives faced by school districts using a two-period dynamic principal-agent model. We identify settings where the benefits of additional information from interim assessments justify their costs and specify conditions underwhich additional information from interim assessments result in poorer student performance.

Dynamic Matching in School Choice: Efficient Seat Reallocation after Late Cancellations082-0823

Sunday, 10:00 AM - 11:30 AM

Irene Lo, Student, Columbia University, United States

Seats vacated in school seat assignments must be reassigned in a fair and efficient manner while minimizing student movement between schools. Wepropose and optimize over a class of reassignment mechanisms with desirable incentive and efficiency properties. Empirical investigations using datafrom NYC high school admissions support our theoretical findings.

Resource Network Visibility in Primary School Systems082-1124

Samantha Keppler, Assistant Professor, University Of Michigan, United States

Drawing on rich field data from Chicago elementary schools, this paper conducts an empirical analysis of the effects of poor and unequal visibilityacross school employees as to what comprises their school's resource portfolio. In this paper, I show intraorganizational disagreement about aresource's value stems from poor and unequal visibility across employees.


374

Sunday, 10:00 AM - 11:30 AM, GBR G Track:

Emerging Topics in Innovation

Chair(s): Tian Chan

Invited Session:

Invited Session

Evaluating the Effectiveness of CDS Systems: The Role of Health Care Provider Capability082-0775


Susan Goldstein, Associate Professor, University Of Minnesota, United States

Karen Soderberg, Assessment and Evaluation Coordinator, Minnesota Department Of Health, United States


In this paper, we investigate how clinics and hospitals manage the Clinical Decision Support (CDS) systems to deliver high quality and cost effectivecare. We empirically test an integrative framework on the interplay between the capability of physicians and nurses, CDS, and health care deliveryeffectiveness.

Sourcing innovation: System or component082-0747

Zhi Chen, Student, Insead, Singapore

Jurgen Mihm, Associate Professor, Insead, France


Many purchasing projects involve buying complex innovative systems, something which requires the suppliers to perform customized developmentregardless of whether they win the project or not. Viewing such a procurement setting through the lense of contest, we study the circumstances underwhich a firm should buy an integrated system or individual components.

Women in Technology & STEM: Large-Scale Field Experimental Evidence082-0561

Nilam Kaushik, Student, Ucl School Of Management, United Kingdom

Kevin Boudreau, Assistant Professor, Northeastern University, United Kingdom

This paper presents results from a field experiment on 113,000 students and alumni of an American university in order to understand willingness towork on innovation problems related to a new area of technological innovation and commercialization, the Internet of Things.

Agent Based Model of Spread of Competing Rumors Through Online Interactions on Social Media082-1089

Chaitanya Kaligotla, Post Doc/Researcher, Argonne National Laboratory, United States

The continued popularity of social media in the dissemination of ideas and the unique features of that channel create important research opportunitiesin the study of rumor contagion. Using an agent-based modeling framework, we study agent behavior in the spread of competing rumors withheterogeneous agents in an evolving network.


376

Sunday, 10:00 AM - 11:30 AM, GBR I Track:

Emerging Research in Supply Chain Management

Chair(s): William Schmidt

Invited Session:

Invited Session

Retailer Initiated Inventory-Based Lending082-1154


In this paper, we study an innovative financing scheme in which a large retailer provides short-term financing to a small retailer using the inventory ofthe small retailer as collateral. We analyze the effectiveness of such financing scheme and explore its impact on operational decisions and contractdesign.

The Roles of Excess Inventory with Stock Price Interest082-1157

Qi Wu, Assistant Professor, Case Western Reserve University, United States

Guoming Lai, Associate Professor, University Of Texas Austin, United States

This paper develops a stylized model which shows that in the presence of an interest in the stock price, managers overinstall inventory when it caneither stimulate the sales or deflate the reported cost even if the market anticipates such actions in equilibrium. We then test the model empirically.

The Impact of Inaccurate Disruption Duration Estimates082-1199


Sunday, 10:00 AM - 11:30 AM


In this paper, we quantify the operational performance impact of inaccurate disruption duration estimates using the supply chain and production datafrom a multinational division of a Fortune 100 manufacturing firm. We identify when inaccurate duration estimates are most costly and whether usingconservative duration estimates are beneficial in mitigating this cost.


378

Sunday, 10:00 AM - 11:30 AM, GBR K Track:


Chair(s): Ozden Tozanli


Contributed Session

The contingent effects institutional forces on the adoption of green customer cooperation practices in China082-1076

Ruoqi Geng, Lecturer, Cardiff Business School, United Kingdom

Dorothy Yen , Senior Lecturer, Brunel University, United Kingdom

Goudarz Azar, Lecturer, Brunel University, United Kingdom

Drawing on institutional theory, we examines how formal and informal institutional forces moderate the effects of green innovation strategy on greencustomer cooperation practices in China. We found that institutional forces reduce the positive relationship between implementation of greeninnovation strategy and the adoption of green customer cooperation practices.

Institutional forces and green supplier integration of Chinese manufacturers: the dual effect of Guanxi082-1083


Afshin Mansouri, Professor, Brunel University, Great Britain


Dorothy Yen , Senior Lecturer, Brunel University, United Kingdom

Chinese manufacturers have adopted green supplier integration (GSI) as the environmental issues have become a critical factor affecting theirprosperity. However, GSI adoption is not a straightforward task owing to the complex institutional environment. Using multi-response data from 408Chinese manufacturers, we illustrate the double-edged sword effects of Guanxi.

Integrating Environmental and Social Sustainability into Performance Evaluation: A MADM Approach for Food Industry082-0487

Gazi Duman, Student, University Of Bridgeport, United States

Elif Kongar, Associate Professor, University Of Bridgeport, United States

Ozden Tozanli, Student, University Of Bridgeport, United States

As companies became increasingly concerned with economic, social, and environmental sustainability, they have adopted sustainability performancemeasures to evaluate company performance. This study proposes a triple bottom line performance evaluation framework based on BalancedScorecard. Additionally, we present an empirical case of a food franchise firm using DEMATEL and ANP methodologies.


379

Sunday, 10:00 AM - 11:30 AM, GBR L Track:

SCM Case Studies I

Chair(s): Jaime Caballero


Contributed Session

Understanding Supply Chain Management Maturity and Conceptual Dimensions in A Global Truck Manufacturing Company082-1512

Jeanfrank Sartori, Student, Federal University Of Paraná, Brazil

Guilherme Frederico, Professor, Federal University of Paraná, Brazil

SCM presents multiple and complex challenges, showing that lacks still exist in the literature of the field. Aiming at those points, previous work hasadvanced towards SCM maturity and conceptual dimensions framework. This research shows the findings from case study based on this frameworkapplied in a manufacturing company

S&OP and Financial Planning: Happy Marriage or Long-distance Relationship?082-0589

Ann Vereecke, Professor, Ghent University, Belgium

Filip Roodhooft, Professor, Ku Leuven, Belgium

Shari De Baets, Lecturer, Ghent University, Belgium

The S&OP literature highlights the importance of integrating financial planning with S&OP. However, neither S&OP nor budgeting literature offerdescriptive or prescriptive studies on this daily organizational reality. This paper provides a case study in a multi-national, detailing the relationship andreciprocating effects (positive and negative) between S&OP and budget.

Case Study of Bullwhip Effect in the Oil and Gas Industry082-0575

Tianyuan Zhu, Student, University Of Calgary, Canada

Jaydeep Balakrishnan, Professor, University Of Calgary, Canada

Giovani Da Silveira, Professor, University Of Calgary, Canada

This paper investigates the bullwhip effect in the oil and gas industry, which is different from the retail, wholesale and manufacturing that have beenstudied previously. The suitable bullwhip effect measurements and the causes for this phenomenon are analyed through case studies of companies inCanada.

Supply chain digitization: Hindrance and spurring factors of supply chain integration082-1086

Sunday, 10:00 AM - 11:30 AM

Jaime Caballero, Student, Rotterdam School Of Management, Netherlands

Juan Madiedo, Assistant Professor, Rotterdam School Of Management, Netherlands

Merieke Stevens, Associate Professor, Rotterdam School Of Management, Netherlands

Recent studies have looked into the potential effects of Industry 4.0 activities. Despite those initiatives, our knowledge of the effects of digitizationtechnologies on supply chain relationships remains limited. We use case studies, in our research, to identify the factors hindering and fostering supplychain integration when using digital tools and IoT platforms.

Sunday, 01:30 PM - 03:00 PM

POM in Practice

381

Sunday, 01:30 PM - 03:00 PM, 327 Track:

Circular Economy

Chair(s): Atalay Atasu

Invited Session:

Invited Session

Business models in the Sharing Economy: Manufacturing durable goods in the presence of Peer-to-Peer rentals082-0020


Jose Guajardo, Assistant Professor, University Of California Berkeley, United States

Zhe Zhang, Student, Carnegie Mellon University, United States

We analyze the interaction of a peer-to-peer (P2P) rental market and an original equipment manufacturer (OEM). Our analysis highlights the role ofconsumer heterogeneity in usage rates in the analysis of the business model problem for the OEM, showing that the OEM often has an incentive tofacilitate P2P rentals.

Resource Pooling Benefits of Ride-Sharing Services: Quasi-Experimental Evidence from Uber’s Entry in California082-0804


Taking advantage of Uber’s staggered entry into various geographic markets in California, we execute a regression-based difference-in-differencedesign to estimate the causal effect of ride-sharing services on traffic. As a result of researc, we show that Uber’s entry leads to approximately 3-7%reduction in traffic flows.

Truthful Mechanisms for Medical Surplus Product Allocation082-1140

Can Zhang, Student, Georgia Institute Of Technology, United States

Atalay Atasu, Associate Professor, Georgia Institute Of Technology, United States



We analyze resource allocation problems faced by medical surplus recovery organizations (MSROs) that recover reusable medical products to fulfillthe healthcare needs of under-served regions/countries. We present strategies to improve MSROs’ value provision when recipient needs are privateinformation, and validate our results using historical data from a partner MSRO.

Leasing, Modularity and the Circular Economy082-0017

Vishal Agrawal, Associate Professor, Mcdonough School Of Business, United States

Atalay Atasu, Associate Professor, Georgia Institute Of Technology, United States

Sezer Ulku, Associate Professor, Georgetown University, United States

The Circular Economy movement proposes that firms utilize circular business models such as leasing combined with circular product designs such asmodular architectures. In this paper, we study this premise by studying the economic and environmental implications of leasing modular products.


382


Responsible Supply chain Management

Chair(s): Sara Saberi

Invited Session:

Invited Session

Supply Chain Network Equilibrium with Strategic Financial Hedging using Futures082-0305

Zugang Liu, Assistant Professor, Penn State Hazleton, United States

Jia Wang, Associate Professor, Rowan University, United States

This paper develops a game-theoretical approach for supply chain networks with strategic financial hedging. The supply chain firms' procurementactivities are exposed to commodity price risk and exchange rate risk and the firms can use futures contracts to hedge the risks. The analytical andsimulation studies reveal interesting managerial insights.

Impact of Country’s Supply Chain Resilience on Supplier Integration and Operational Performance082-0345

Sirish Gouda, Assistant Professor, Iim Tiruchirappalli, India

Sreedevi Rajagopalan, Student, Indian Institute Of Management Bangalore, India

In this study, we explore the role of a country’s supply chain resilience in determining a firm’s efforts in supplier integration and its impact onoperational performance. Our results indicate that firms located in countries with high levels of supply chain resilience invest in significantly lower levelsof supplier integration.

The Effects of Man-Made Earthquakes on Supply Chain Management082-0109

Mert Tolon, Lecturer, University Of Texas Rio Grande Valley, United States


Empirical and theoretical studies on the effects of man-made earthquakes on supply chains and how to mitigate their disruptions are limited. In thisstudy, we explore what kind of dynamic capabilities supply chain entities develop to mitigate these disruptions. We discuss findings as well asimplications to theory and practice.

Pollution Stock Reduction in Sustainable Multiperiod Supply Chain Network Model with Freight Carriers082-0068

Sara Saberi, Assistant Professor, Worcester Polytechnic Institute, United States

Sunday, 01:30 PM - 03:00 PM

In order to address environmental concerns, this paper presents a multiperiod multitier sustainable supply chain with freight carriers network model,which involves integrating environmental and financial goals and practices. Network entities optimize their profits considering emission cost fromproduction and transportation and economic cost of efforts and strategies to mitigate the pollution.


383


Dealing with Uncertainties in Multi-source Inventory Systems

Chair(s): Olga Senicheva (Rusyaeva)

Invited Session:

Invited Session

Network Inventory Rebalancing in Bike-Sharing082-1034

Tahsin Akturk, Student, University Of Chicago, United States

Ozan Candogan, Assistant Professor, University Of Chicago, United States

Varun Gupta, Associate Professor, University Of Chicago, United States

In this paper, we consider the problem of bicycle rebalancing in a bike-sharing network under pickup/dropoff imbalances. We provide solution methods,while taking into account operational considerations such as the rebalancing, shortage, and holding costs. Additionally, we show how these costs andnetwork structure impact overall cost and structure of the optimal policies.

A dual sourcing inventory model for modal split transport: structural properties and optimal solution082-1463

Chuanwen Dong, Lecturer, Chalmers University Of Technology, Sweden

Stefan Minner, Professor, Technische Universitat Munchen, Germany

Sandra Transchel, Associate Professor, Kuehne Logistics University, Germany

In this paper, we generalize the tailored base-surge policy to support firms' modal split transport optimization. We obtain structural properties of themodel and design an algorithm to calculate the optimal decisions with minor computing effort using stochastic dynamic programming. We validate oursolution algorithm with values suggested by a consumer goods firm.

Inventory repositioning in multi-location systems with lateral transshipments082-1412

Olga Senicheva (Rusyaeva), Lecturer, Purdue University, United States

Joern Meissner, Professor, Kuehne Logistics University, Germany

Decisions on where, how much, and when to reposition inventory between multiple locations are made in anticipation of future stock-outs, might resultin unnecessary movements of stock. In this work, we examine inventory systems with proactive transshipments, analyze an optimal structure oftransshipment network and provide a near-optimal transshipment policy.

Operations and Sports Management

384


Operations and Sports Management

Chair(s): Iain Reid


Contributed Session

Performance Evaluation of Cricket Players in Indian Premier League Using DEA082-1744

Sanjeev Bordoloi, Associate Professor, University Of St. Thomas, United States

Siddharth Sudheer, Student, University Of St. Thomas, United States

This paper analyzes the efficiency of cricket players’ performance using Data Envelopment Analysis (DEA). Input and output data were taken fromIndian Premier League (IPL) of 2017. Evaluation was done for both batsmen and bowlers. Finally, various sensitivity analyses were conducted to helpplayers improve their performance.

Social Choice Random Utility Models of Intransitive Pairwise Comparisons082-0449

Rahul Makhijani, Student, Stanford University, United States

In our paper, we look at parametric models for pairwise comparisons that incorporate intransitivity based on the random utility model; taking inspirationfrom the Condorcet model in social choice theory. We illustrate the non-convex likelihood of such parametric models and experimentally analyzepairwise ranking models for applications such as elections and sports.

Testing the Theory of Divorce as a Metaphor for Strategic Buyer–Supplier Relationship Dissolution082-1603

Janaina (Jane) Siegler, Assistant Professor, Haile/Us College Of Business, United States

Christian Silva, Student, Kelley School Of Business, United States

Marcia Scarpin, Student, Kelley School Of Business, United States

Jorge Scarpin, Assistant Professor, Concordia College, United States

This paper discusses the co-generation principle (Chen et.al, 2013). Thousands of relationships between buyers and suppliers in the racecar industryover more than a century are used to test hypotheses related to length of the BSRs and different impacts on performance. Evidences are discussed forBSRs theoretical and practical impact.

Player and Organization Performance: A Study of First-time Major League Baseball (MLB) Free Agents082-1515

Jeff Barrows, Division Lead, Us Air Force, United States

Comparing actual and estimated performance of contract-year free agents, underperforming players improved performance in their free-agent year andtheir contributions to organization revenue exceeded their salary. Conversely, players who overperformed in their contract year reduced performancein their free-agent year and their salary exceeded their contributions to organization revenue.

Sunday, 01:30 PM - 03:00 PM

The airline revenue management around sporting events with uncertain participants082-1363




In this paper, we explore the connection between the knockout game results and air travel demand for the neutral site where the next stage will beplayed. Based on our findings, we offer a new pricing strategy to help the airline industry improve their revenue management solutions around sportsevents.


385


Teaching Big Data in Business Analytics Programs

Chair(s): Sanjeev Dewan

Invited Session:

Invited Session

Teaching Big Data in Business Analytics Programs082-1873

Sanjeev Dewan, Professor, University Of California, Irvine, United States


Yi-Jen (Ian) Ho, Assistant Professor, Penn State University University Park, United States

Jingjing Li, Assistant Professor, University Of Virginia, United States

Teaching Big Data in Business Analytics Programs.


386


OM/Finance Interface

Chair(s): Jiong Sun Fang Fang

Invited Session:

Invited Session

On the Effect of Government Acquisition on Supplier Chain Partners’ Performance082-1016

Jing Li, Assistant Professor, Capital University Of Economics And Bus, China

Jiong Sun, Assistant Professor, Purdue University, United States

Zhengyi Zhang, Assistant Professor, Capital University Of Economics And Bus, China

Using U.S. government-related acquisition data from 2002 to 2014, we document that government acquisition of major customers has a negative effecton upstream firm performance. We find that such effects result from reduced innovation productivity and increased sales concentration.

Does Unionization Affect Supply Chain Partners’ Performance?082-1445

Woon Sau Leung, Assistant Professor, Cardiff University, United Kingdom

Jing Li, Assistant Professor, Capital University Of Economics And Bus, China


Using U.S. union election data, we document that passing a close-call election at a customer firm reduces its suppliers’ return on sales by 2.4percentage points in the following year. Such negative effects are more pronounced when customers have more inelastic cost structures, lowerfinancial flexibility, and stronger bargaining power.

Block Ownership in Vertical Relationships in the Presence of Downstream Competition082-1038

Fang Fang, Assistant Professor, University Of California At Los Angles, United States

Baojun Jiang, Associate Professor, Washington University St Louis, United States


Block ownership (i.e., partial ownership) plays an important role in aligning the incentives of firms involved in vertical relationships. This paperexamines the impacts of block ownership on pricing decisions, firm profitability, as well as consumer and social surplus. We show that such impactsmay depend on the nature of downstream competition.

The Impact of Wal-Mart’s Sales Information Disclosure on Supplier Performance082-1393

Juncai Jiang, Assistant Professor, Virginia Tech, United States


Chenxi Zhou, Assistant Professor, Xiamen University, China

In this work, we document that the cease of Wal-Mart’s sales information disclosure (i.e., monthly Comparable Store Sales Index) is associated withnegative supplier abnormal returns. Such effects are stronger for suppliers with higher sales volatility but weaker for suppliers who also servecompeting retailers.


387

Sunday, 01:30 PM - 03:00 PM, 335A Track:

Auditing, Compliance, and Incentives in Socially Responsible Operations

Chair(s): Han Zhang

Invited Session:

Invited Session

Sunday, 01:30 PM - 03:00 PM

Effect of Information Proximity on Multi-tier Responsible Sourcing Governance Structure082-0601


Jeannette Song, Professor, Duke University Durham, United States


This paper considers a multi-tier supply chain that is exposed to social responsibility risk. Downstream firms have different information about theresponsibility risk at higher-tier suppliers. Tier-0 firm may delegate supplier selection and auditing responsibility to Tier-1 supplier or directly controlsuch decisions. In this paper, we characterize the optimal sourcing governance structure.

Supplier Audit Information Sharing and Responsible Sourcing082-1600

Albert Ha, Professor, Hong Kong University Of Science & Tech, Hong Kong

Weixin Shang, Associate Professor, Lingnan Univ, China

Yunjie Wang, Assistant Professor, Renmin University Of China, China

In this paper, we develop a game theoretic model to study the incentive for competing manufacturers to share supplier audit information in a marketwith consumers who may boycott a manufacturer if supplier responsibility violations occur. We characterize the equilibrium audit sharing and sourcingdecisions, and show how they depend on the parameters.

Committing to Contract for Supplier Social and Environmental Compliance082-1565

Hossein Rikhtehgar Berenji, Student, University Of Oregon, United States


Zhibin (Ben) Yang, Associate Professor, University Of Oregon, United States

In this work, we model a supply chain in which the buyer audits the supplier’s compliance with the code of conduct. We investigate effect of buyer’supfront commitment to price and quantity on supplier’s compliance. We find that commitment may improve degree of overall compliance outcome whilealso increasing profit of both firms.

Social Responsibility Auditing of Supply Chain Networks082-0091



Rodney Parker, Associate Professor, Indiana University Bloomington, United States

In this paper, we study the buyer’s problem of auditing its supply network for social responsibility concerns, where the network has a generalconfiguration and the buyer suffers economic damages if a violation is exposed at an upstream supplier. We also characterize the optimal auditingstrategy and the subsequent production-phase equilibrium.


388

Sunday, 01:30 PM - 03:00 PM, 335B Track:

Empirical Research in Humanitarian and Development Operations

Chair(s): Erica Gralla Jarrod Goentzel

Invited Session:

Invited Session

How Leadership Improves Humanitarian Operations: A Behavioural Humanitarian Operations Perspective082-0398

Mojtaba Salem, Student, Kuehne Logistics University, Germany


Niels Van Quaquebeke, Professor, Kuehne Logistics University, Germany

Humanitarian workers make key operational decisions directly affecting aid delivery operations. While field anecdotes suggest that leadership plays acrucial role in this regard, these claims have not been substantiated by primary data. Building on OM and organizational research, this paperempirically investigates how leaders improve crucial outcomes in humanitarian operations.

Role of Non-Established Groups in the Aftermath of Hurricanes Harvey, Irma, and Maria082-0616

Jose Holguin-Veras, Professor, Rensselaer Polytechnic Institute, United States

Johanna Amaya Leal, Assistant Professor, Iowa State University, United States

Trilce Encarnacion, Student, Rensselaer Polytechnic Institute, United States

Diana Ramirez-Rios, Student, Rensselaer Polytechnic Institute, United States

Earthea Nance, Associate Professor, Texas Southern Unirversity, United States

Researchers have already established that the civic society plays a major role in disaster response. This paper presents preliminary findings of the roleof civic society and other non-established groups resulting from the fieldwork conducted after Hurricanes Harvey, Irma, and Maria impacted the US andthe Caribbean in 2017.

Supply Chain Modeling of Large Scale Humanitarian Food Aid Operations with Different Transfer Modalities082-0914

Keziban Tasci, Student, Northeastern University, United States

Ozlem Ergun, Professor, Northeastern University, United States

This study consists of a time expanded network model that determines the cost-effective ways to supply pre-decided basket of commodities via usingtraditional food delivery and cash & voucher modalities for one of the largest humanitarian aid agencies in the world.

Market system analysis of agribusiness growth and farmer productivity082-1473

Katie Picchione, Student, Massachusetts Institute Of Technology, United States


Sunday, 01:30 PM - 03:00 PM

In developing economies, the agribusinesses providing farmers with inputs and access to food markets are often small enterprises with diversebusiness models. This research combines fieldwork in Uganda to understand how fragmented agricultural markets work with systems analysis toassess business models for revenue growth and farmer productivity.


389

Sunday, 01:30 PM - 03:00 PM, 335C Track:

Designing Disaster Response Operations

Chair(s): Miguel Jaller


Contributed Session

Designing response supply chain against bioattacks082-1340


Nikolaos Trichakis, Assistant Professor, Massachusetts Institute Of Technology, United States

Peter Yun Zhang, Student, Massachusetts Institute Of Technology, United States

This paper studies the problem of prepositioning medical inventory against bioattacks. We model it as a general two-stage inventory optimizationproblem on a network, and provide tractable and optimal solution methods. We collect data from publicly available sources and perform a thoroughcase study against anthrax attacks.

Planning the Use of Helicopters for Last Mile Distribution in Catastrophes082-1152

Iran Xavier, Student, Military Institute Of Engineering, Brazil

Renata Bandeira, Assistant Professor, --, Brazil

Adriano Bandeira, Assistant Professor, Military Institute Of Engineering, Brazil

Leandro Silva, Professor, Military Institute Of Engineering, Brazil

Vania Campos, Associate Professor, Military Institute Of Engineering, Brazil

This paper proposes a mathematical model for planning the use of helicopters in response operations to catastrophes, minimizing the total timerequired for the last mile distribution of relief supplies. It also presents an application of this model to hypothetical scenario, based on the earthquake inHaiti 2010.

A Procedure to the Design of Relief Distribution Networks in Natural Disasters082-1153

Leandro Silva, Professor, Military Institute Of Engineering, Brazil

Renata Bandeira, Assistant Professor, --, Brazil

Vania Campos, Associate Professor, Military Institute Of Engineering, Brazil

This paper proposes a procedure to aid the design of distribution networks of relief supplieson disaster response operations, based on UAVtechnologies and GIS. The procedure is applied in a real crisis scenario, based on the characteristics of the post-disaster in Duque de Caxias, Brasil, in2013.

The Food Assistance Program (FAP) in Colombia: Challenges and Opportunities for Disaster Response Logistics082-1337

Feizar Rueda, Student, Universidad Nacional De Colombia, Colombia

Miguel Jaller, Assistant Professor, University Of California Davis, United States

Johanna Medina-Cediel, Assistant Professor, Universidad Nacional De Colombia, Colombia

Wilson Adarme, Professor, Universidad Nacional De Colombia, Colombia

This work shows how a Social Food Assistance Program's supply chain structure could affect its performance, and the challenges and opportunities tointegrate or active it for disaster response logistics. The FAPs work with small deliveries, sparse populations, poor social conditions, and limitedinfrastructure; characteristics similar to disaster response environments.


390


Operational Excellence in Higher Education

Chair(s): Maneesh Kumar

Invited Session:

Invited Session

Building Portfolios of Graduate Programs for Excellence in Higher Education082-1273


The concept of product portfolios in for-profit organizations has been well researched. However, there is very little written on how portfolios of graduateprograms are built in institutions of higher learning. Using a multi-university case study approach, this paper presents the state-of-the art on thesubject.

Development of an efficient college student satisfaction measure for ongoing monitoring.082-0084

William Senn, Assistant Professor, Texas Woman's University, United States

Kittipong Boonme, Assistant Professor, Texas Woman's University, United States


Student satisfaction is used to predict retention and persistence. This survey research examines the dimensions of student satisfaction and how thosedimensions correlate with single overall satisfaction measure. The results suggest that the single item allows ongoing and frequent monitoring withouthaving to administer the more costly full instrument.

Disparities in Lean leader-team member perceptions and Lean sustainability in the UK higher education setting082-1427

Sunday, 01:30 PM - 03:00 PM

Nouf Alqurashi, Student, Cardiff University/School Business School, United Kingdom

Maneesh Kumar, Reader, Cardiff University, United Kingdom

Robert Mason, Senior Lecturer, Cardiff University, United Kingdom

This research explores how perceptions of Lean leaders and team members impact on Lean sustainability in the UK higher education setting. Amultiple-case study across seven universities and drawing evidence from 45 in-depth interviews highlight disparities in leader-team memberperceptions within and across Lean projects, thereby impacting on Lean sustainability.


391


Service Operations Management

Chair(s): Abdulkareem Awwad


Contributed Session

Efficiently allocating customers of multi-facility service providers, while taking into account reallocation costs082-0351

Christian Haket, Deputy Director, T1, Netherlands

Bo Van Der Rhee, Professor, Nyenrode University, Netherlands

In this paper, we model a capacitated facility location problem with single sourcing (CFLPSS) with fixed facility locations and reallocation cost. Weassessed the results using four greedy construction, three local search improvement and the metaheuristic GRASP algorithm and found thatsubstantial savings can be achieved in a real-life setting.

Performance frontiers and improvement paths for social entrepreneurship in financial services: A DEA framework082-0360

Isabelle Piot-Lepetit, Associate Professor, Moisa Inra, University Of Montpellier, France

The usefulness of Data Envelopment Analysis for empirically implementing the theory of performance frontiers and defining improvement pathstowards higher performance is studied and illustrated on a network of microfinance institutions. It allows data-based prescriptive recommendations toovercome the issues of trade-offs between their financial and social activities and mission-drift.

Understanding Service Customers’ Pleasure and Pain Drivers and Emotional State082-0833

Jie Zhang, Assistant Professor, University Of Victoria, Canada


Spring Han, Assistant Professor, Emlyon Business School Asian Campus, China

This empirical study applies text analytics techniques to unstructured text-based customer feedback on social media to uncover customers’ emotionalstate and pleasure/pain drivers. Findings from two large-scale datasets show the influence of customers’ emotional state and pleasure/pain drivers onthe numerical ratings of service providers.

The Impact of Lean implementation on operational performance in Hospitals - Role of organizational culture082-1158

Sherif Abdel Fattah, Associate Professor, --, United Arab Emirates

The aim of this paper is to investigate the role of organizational culture in relationships between lean implementation and operational performance inUAE Hospitals. A quantitative approach is adopted. Regression used to test the hypothesis. Results showed remarkable part variation of leanimplementation is due to variation in organizational culture.

Agile capabilities and patient satisfaction: a customer perspective082-0355

Abdulkareem Awwad, Associate Professor, Qatar University, Qatar

The purpose of this study is to empirically investigate the impact of agile capabilities on patient satisfaction in Qatar from the customer’s point of view.The results emerged from data analysis indicated positive and significant impact of (flexibility, quality, quickness, and dependability) on patientsatisfaction.


392


Operations Management Research in India

Chair(s): Sridhar Seshadri

Invited Session:

Invited Session

IT-enabled Monitoring Mechanisms in Public Sector Supply Chains: Evidence from the Public Distribution System in082-0851

Maya Ganesh, Student, Indian School Of Business, India

Sarang Deo, Assistant Professor, Indian School Of Business, India


In this paper, we examine the impact of installation of point-of-sale devices at fair-price-shops (FPS) on leakages. Using a difference-in-differenceapproach, we estimate an average monthly reduction of 44 kgs in leakage of rice per FPS. Our results suggest that investing in technology-basedmonitoring mechanisms can improve performance of public sector supply chains.

Optimal Processing, Blending and Trading of a Commodity with Multiple Grades and Random Supply082-0742

Amar Sapra, Associate Professor, Iim Bangalore, India


Trilochan Sastry, Professor, Iim Bangalore, India

Sunday, 01:30 PM - 03:00 PM

In this paper, we consider a trader that purchases a raw commodity, processes it into multiple grades of another commodity, purifies and blends theprocessed inventory to get the desired mix, and sells the resulting mix in spot market. We develop a model to obtain insights on processing,purification, blending, and selling decisions.

Automating volunteer targeting in the non-profit education sector: Improving outcomes and scalability082-1251

Milind Sohoni, Associate Professor, Indian School Of Business, India

Arun Rout, Student, Indian School Of Business, India

Sandeep Chitla, Student, Indian School Of Business, India

Nonprofit Organizations (NPOs) typically face two critical challenges: (a) poor operational efficiency, and (b) inability to scale. We are working with alarge NPO in the education sector in India and focusing on learning how to target the "right" volunteers to improve the yield of the hiring process andscale.

Modeling the management of people flow for large gatherings082-1704


Jyotirmoy Dalal, Assistant Professor, Indian Institute Of Management Lucknow, India

Omkar Palsule-Desai, Assistant Professor, Indian Institute Of Management Ahmedabad, India


Dilip Chhajed, Professor, University Of Illinois Urbana-Champaign, United States

In this work, we describe models to capture the infrastructure, alternate routing and flow management of people at a large gathering, the Kumbh Melain India. Using detailed data gathered, we abstract decisions and associated tradeoffs, to capture best practices at other people flow managementcontexts.


393


Transportation

Chair(s): Ricardo Quintero-Giraldo


Contributed Session

Performance Evaluation of A University Shuttle System: Scheduling and Route Planning with Simulation082-1055

Afrooz Moatari-Kazerouni, Assistant Professor, University Of Lethbridge, Canada

This research investigates performance of a university shuttle services as a transportation means for students and staff. The objective is to find theoptimum solution for scheduling and route planning of different destinations the shuttles serve at by means of simulation tools. Additionally, we presentthe process reengineering and simulation.

Research on Availability-oriented Strategy of Product Support in context of multiple maintenance and logistics System082-1179

Jianhua Yang, Professor, University Of Science&Technology Beijing, China

Control and feedback relationships in multi-level spare parts supply and maintenance system were studied using system dynamics theories. In thispaper, we established an availability-oriented simulation model by considering multiple tiers maintenance support process and spare parts supplyplanning in order to explore a satisfactory strategy.

Reliable Synchromodal Transportation Networks082-1392

Rob Zuidwijk, Professor, Rotterdam School Of Management, Netherlands

This paper studies planning of container transport services on port hinterland networks where transport resources are deployed flexibly. First, wediscuss the sourcing of transport capacity to provide these services. Second, the reliability of the door-to-door services based on the reliability of thescheduled services of various modes receives attention.

Inter-City Freight Transportation Optimization082-1599

Ricardo Quintero-Giraldo , Student, Universidad Nacional De Colombia, Colombia

Carlos Gonzalez-Calderon, Associate Professor, Universidad Nacional De Colombia, Colombia

John Posada-Henao, Associate Professor, Universidad Nacional De Colombia, Colombia

This paper optimizes trucking logistic costs in inter-city freight transportation in Colombia. To do so, the authors analyzed the trucking fleet based ondata collected in a national freight survey. The analysis considers the type of truck, commodity transported, transportation costs, as well as the originand destination of the cargo.


394


Online Healthcare Communities

Chair(s): Lu (Lucy) Yan

Invited Session:

Invited Session

When a Doctor Knows, It Shows: Doctors’ Responses in Q&A Forum082-0128

Sandeep Khurana, Student, Indian School Of Business, India



Our paper analyzes user-generated content (UGC) on Q&A forum of a prominent healthcare portal. As a result of our research, we found that theintroduction of doctors’ responses has a significant causal impact on demand-side user perception of medical services offered.

Sunday, 01:30 PM - 03:00 PM

Operational Efficiency and Patient-Centered Healthcare: A View from Online Physician Reviews082-0505

Dong-Gil Ko, Associate Professor, University Of Cincinnati, United States

Feng Mai, Assistant Professor, Stevens Institute Of Technology, United States


David Zhang, Assistant Professor, Lehigh University, United States

In this study, we analyze over 1.5 million patient reviews across seventeen medical specialties, and investigate the relationship between operationalefficiency and patient satisfaction. We also combine econometrics models with text analytics techniques to quantify the effect using both physicianratings and qualitative review narratives.

Users' Continuous Participation in Online Weight-loss Communities082-0686


Yingfei Wang, Assistant Professor, University Of Washington/ Business Schoo, United States

Tongxin Zhou, Student, University Of Washington/ Business Schoo, United States

Online weight-loss platforms have been shown to be beneficial to the users from many perspectives. However, scholars observe a large scale of usagediscontinuity in reality. This paper helps explain the phenomenon by studying users’ long-term participation patterns in online weight-loss communitiesand the supporting mechanisms.

Social Engagement on Healthy Eating Mobile App: Who, What and Why?082-1476

Yi-Chin Kato-Lin, Assistant Professor, Hofstra University, United States



Julie Downs, Associate Professor, Carnegie Mellon University, United States

A mobile app for healthy eating was evaluated using a 5-arm randomized experiment. User behaviors while interacting with peers on a closed socialplatform were observed. Analysis of the app usage data matched with survey data provides interesting insights about overall participation and non-participation, and user engagement in specific activities.


395


Emergency Medical Services (EMS)

Chair(s): Yasmina Maizi

Invited Session:

Invited Session

How load affects service times in Emergency Medical Service082-1811

Mohammad Delasay, Assistant Professor, Stonybrook University, United States

In this work, we observe response times that depend on the load of an EMS system. We employ the load effect on service times (LEST) framework andempirical models to identify mechanisms that explain the dependency of EMS load and response times.

A Latent Variable Approach to Potential Outcomes for Emergency Department Admission Decisions082-1817

Gabriel Zayas-Caban, Assistant Professor, University Of Wisconsin-Madison, United States

To understand the decision process of admission in EDs and its causal effect on outcomes, an observational study must contend withunobserved/missing information. We describe the decision process as a sequential decision-making process in which the patient’s health needs is abinary latent variable and demonstrate results on real-world data.

Having a Physician at Triage to improve flow through the Emergency Department082-1271

Yasmina Maizi, Professor, Universite Du Quebec A Montreal, Canada

Beste Kucukyazici, Assistant Professor, Mcgill University, Canada

Cheng Zhu, Student, Mcgill University, Canada

This study evaluates the impact of having physician at triage so that lab and imaging tests can be completed while patients are waiting for their firstassessment. We investigate (i) whether average ED LOS can be reduced significantly, and (ii) whether the impact varies with different type of EDs.

Service Operations

396


Innovations in Teaching Service Operations

Chair(s): Ryan Buell

Invited Session:

Invited Session

Teaching about learning and learning about teaching082-0728

Christopher Ryan, Associate Professor, University Of Chicago, United States

I discuss my experiences in teaching students about organizational learning in a service operations class. This includes discussion of cases in theeducation field, as well as implementations of lean in the service context.

Case Study: Anna Pessah: Lean Thinking at Summit Funding (A) and (B)082-1141

Elliott Weiss, Professor, University Of Virginia, United States

Sunday, 01:30 PM - 03:00 PM

Anna Pessah, process engineer at Summit Funding, a mortgage-loan-processing company, is reflecting back on her year at the company. Pessah hadbeen hired to improve operations at the firm—to make the core operations cheaper, faster, and of a higher quality. The case allows students to join heron her journey.

Lessons Learned from Teaching Service Operations Management082-1186


I will share some highlights (and lowlights) from my experiences teaching Service Operations Management to both Undergrads and MBAs. I will touchon topics such as favorite cases, in-class exercises, and using simulation software.

Trouble at Tessei: Bringing Behavioral Service Operations into the Classroom082-1812


Ethan Bernstein, Assistant Professor, Harvard University, United States

In 2005, Teruo Yabe was asked to turnaround Tessei, the company that cleans the Japanese bullet trains. Operational mistakes, customer complaints,and employee turnover rose to all-time highs, as the demands on Tessei continue to grow. The case explores the human side of operations in a highlystandardized service process.


397


Behavioral issues in Operations Management

Chair(s): Shan Li

Invited Session:

Invited Session

A Behavioral Study on Abandonment Decisions in Multi-stage Projects082-0114

Xiaoyang Long, Assistant Professor, University Of Wisconsin-Madison, United States

Javad Nasiry, Associate Professor, Hong Kong University Of Science & Tech, Hong Kong

Yaozhong Wu, Associate Professor, National University Of Singapore, Singapore

In this paper, we experimentally investigate continuation/abandonment decisions in a multi-stage project. As a result of our work, we find thatsystematic deviations from the optimal solution: subjects may wrongly continue or abandon the project, and their decisions are path dependent andpropose a behavioral model which explains the behavioral regularities.

A Behavioral Perspective on Inventory Sharing082-0120



Enno Siemsen, Professor, University Of Wisconsin Madison, United States

In this paper, we examine the behavioral aspects of inventory sharing using three behavioral studies, finding a persistent and significant under-orderingbehavior among decision makers when provided with inventory sharing opportunities. Additionally, our research serves to identify and estimate thedemand-side underweighting bias, something that causes such under-ordering behaviors.

Gender Pairing and Cooperative Behavior: An Experimental Study on Supply Chain Collaboration and Performance082-0684

Siqi Ma, Assistant Professor, University Of Akron, United States

Li Hao, Assistant Professor, University Of Arkansas, United States

John Aloysius, Professor, University Of Arkansas, United States

In this research, we study gender pairings of agents making decisions on behalf of firms in supply chains. In a production forecasting game women aremore cooperative than men, and both genders are more cooperative when paired with women. All-women supply chains significantly outperform mixed-gender and all-men pairings in supply chain efficiency.

Behavioral Ordering, Competition and Profits: An Experimental Investigation082-1309


Brent Moritz, Associate Professor, Penn State University University Park, United States


In this paper, we investigate the impact of behavioral ordering under competition. We compare decisions of humans and a management science-drivencompetitor using policies that differ in information availability or assumptions about rationality. Profit differences are driven by suboptimal orderingbehavior rather than the sophistication of their management-science driven competitors.


398


Emergency Departments and Supply Chains

Chair(s): Kwasi Amoako-Gyampah


Contributed Session

Bringing order out of chaos in an emergency department: the impact of a front-end focus082-1080

Yuan Huang, Lecturer, Cardiff Business School, United Kingdom


The paper presents the impact of a front-end focused approach in an extremely crowded emergency department. Resources (e.g., staff and facility) inthe department are reallocated to support a rapid assessment initiative which is considered critical for easing the congestion. Reduced times untilassessment bring order out of chaos.

Sunday, 01:30 PM - 03:00 PM

What factors drive supply chain department's effectiveness in hospital?082-0878

Arunachalam Narayanan, Assistant Professor, University Of Houston, United States


Cutting costs has become a primary goal for many hospitals and physician practices, especially as claims reimbursement amounts are decreasing.Many hospitals are looking at SC department to achieve this goal. We examine the organizational factors that aid SC department effectiveness inhospitals.

Emergency Department Capacity Planning and Scheduling Decisions within a Large Multi-Facility Network082-1805

Krista Foster, Student, University of Pittsburgh, United States

Jennifer Shang, Professor, University Of Pittsburgh, United States

Large-scale physician groups are simultaneously challenged with capacity planning and scheduling decisions across many facilities. We propose amodel to optimally staff facilities throughout the network with emergency physicians and advanced practice providers.

Integrated analysis for characterization and optimization of pharmaceutical supply chain in a Colombian hospital082-0201


Edgar Alfonso-Lizarazo, Associate Professor, Université De Saint Etienne, Jean-Monnet, France

This paper focuses on the problem of characterization and optimization of a pharmaceutical supply chain using a Colombian hospital as a based case.We combine different techniques for different levels of analysis such us continuous simulation for strategic representation, mathematical programmingrepresentation of event dynamics and multi-objective optimization

Information Sharing, Value Co-Creation, Perceived Value and Compliance: An Investigation in The Healthcare Environment082-1721

Brigid Appiah Otoo, Student, University Of North Carolina Greensboro, United States

Kwasi Amoako-Gyampah, Professor, University Of North Carolina Greensboro, United States

Healthcare delivery is currently transforming from a paternalistic to a more patient-centered approach (Laing et al., 2002). Based on the Service-Dominant (S-D) logic and Stakeholder Theory, this study examines the relationships among information sharing, value-co-creation, role-clarity,compliance and perceived value in the healthcare industry of a developing country.


399


Process Management in New Product Design

Chair(s): Abhishek Roy


Contributed Session

Development Tools, Sustainability Orientation, and NPD Performance082-0250

Debasish Mallick, Professor, University Of St. Thomas, United States

Development tools are becoming increasingly popular in new product development (NPD). However, the performance impact of these tools remainsinconclusive. In this paper, we use a global multi-industry dataset to examine the effect development tools use on the relationship between a firm’ssustainability orientation and new product development (NPD) performance.

Estimating Costs in Early Stages of Product Design: State-of-the-Art and Future Research Plan082-1766


Alfred Fuerst, Risk Controlling, Kelag, Austria


For technology firms’ competitiveness, it is crucial to integrate progressive product design methods and cost-sensitive information in their innovationprocess. This paper aims at presenting a (i) review on the state-of-the-art in literature and (ii) looks ahead on future research projects based on resultsof two best practice case studies.

Launching Next-Generation Products in a Competitive Market082-1121

Xishu Li, Assistant Professor, --, Netherlands

Rob Zuidwijk, Professor, Rotterdam School Of Management, Netherlands


We study how two competing firms launch a next-generation product (NGP) in terms of timing and capacity allocation between the NGP and anexisting basic product. Our research focuses on the impact of a two-dimensional competition: the internal competition between the two products andthe external competition between the two firms.

Fragmentation in Multisided Markets: Product Design Decisions on Platforms082-1703

Abhishek Roy, Student, Mccombs School Of Business, United States

Edward Anderson, Professor, University Of Texas Austin, United States

Geoffrey Parker, Professor, Dartmouth College, United States

Opening up more sides of a platform to third-party sellers results in a fragmented platform that causes negative externalities on existing third-partysellers. We analyze the effect of such fragmentation in the context of mobile operating systems as well as the impact on platform product designstrategy.

Sunday, 01:30 PM - 03:00 PM


400


Experiential Learning & Exercises

Chair(s): Bradley Miller


Contributed Session

Experiential Learning for Students through Process Improvement Projects082-1596


Gopesh Anand, Associate Professor, University Of Illinois Urbana-Champaign, United States

Project-based learning enables students to apply what they are learning in class to solve meaningful problems outside the classroom. In our work, wedescribe ways that we use projects in our process improvement courses, and discuss the impact these experiences have on students, corporatepartners, and communities.

#PlayTheCourse: The Role of Epic Narrative and Fun in a Gamified OSCM Course082-1459

Hee Yoon Kwon, Student, University Of Rhode Island, United States

Koray Ozpolat, Associate Professor, University Of Rhode Island, United States

Through this research, we are developing a gamified introductory operations course and plan to explore the impact of epic narrative and fun on theobjectives of gamification: engagement and intrinsic motivation.

Mistake-Proofing the Academy Awards (Oscars) as a Pedagogical Exercise082-1293

Shane Schvaneveldt, Professor, Weber State University, United States

Building on an award-wining instructional exercise for mistake-proofing the Miss Universe Pageant, this presentation continues with additionalmaterials for applying root cause analysis and mistake-proofing to the Academy Awards (Oscars) incident wherein the wrong movie was announced onlive television as winner of the Best Motion Picture Award.

Utilizing Social Media and Video to Encourage Student Engagement and Experiential Learning082-0945

Bradley Miller, Assistant Professor, University Of Houston, United States

The practical nature of OM allows students opportunities to practice class principles in real-world settings, experience success, and enhance learning.Innovative facilitation strategies, including the integration of social media, video requirements, and practical modeling utilized in a UH ProcessImprovement course, result in improved student engagement and enhanced experiential learning.

Service Operations

401


Service Co-Production

Chair(s): Uday Apte


Contributed Session

Value propositions in the B2B context: the case of the logistics service provider industry082-0811

Julie Paquette, Associate Professor, Hec Montreal, Canada

Bei Zhang, Student, Hec Montreal, Canada

This paper analyzed 30 websites of top Canadian logistics service providers (LSP) in order to identify a variety of value propositions defined as theservices offered and their outcomes for the customers. Then, 50 companies websites were analyzed to create a typology of LSPs based on their valuepropositions.

Heterogenous Beliefs and Client Co-Production: A Theoretical Examination082-0172

Uzay Damali, Assistant Professor, University Of Wisconsin La Grosse, United States


Drew Stapleton, Professor, University Of Wisconsin La Crosse, United States

Ahmet Ozkul, Assistant Professor, University Of New Haven, United States

Services literature suggests co-production leads to improved value creation. A thorny question arises: what should be the extent of customers’ role inco-production? In our paper, we use an analytical model that demonstrates that customers’ and providers’ perceptions about each other is an importantvariable in answering this question.

Collaboration in Workforce Management: Efficient or Effective?082-0785

Jayarajan (Jay) Samuel, Student, University Of Texas Dallas, United States



Is collaboration in workforce management processes always beneficial? In this paper, we address this by a quasi-experiment, using data analytics, in aservice/knowledge industry case study. We assess the impact of increasing workforce collaboration on customer satisfaction and cost to provide theservice, eventually proposing process improvement strategies based on mixed results.

Sharing Economy Services: Business Model Generation082-1225

Uday Apte, Professor, Naval Postgraduate School, United States

Mark Davis, Professor, Bentley University, United States

Sunday, 01:30 PM - 03:00 PM

The dramatic growth of Sharing Economy Service (SES) companies suggests a need to understand the factors driving this growth. Using multi-case-study research method, we analyzed business operations of 50+ SES companies to develop building blocks useful for generating business models andprovide recommends for managers and entrepreneurs of SES companies.


402


Oil and Gas Operations and Supply Chain Issues

Chair(s): Powell Robinson

Invited Session:

Invited Session

Oil and Gas Operations and Supply Chain Issues082-1886

Charles Groover, Oil & Gas, Bp America, United States

Todd Arnold, Contract & Procurement Manager, Shell Oil Products, United States

The oil and gas industry relies on complex supply chains supporting exploration and production, product movement, refining and chemicalmanufacturing. This panel of industry experts explores the major operations and supply chain challenges facing the industry.

Retail Operations

403


On-Demand Retailing

Chair(s): Jan Fransoo Jiwen Ge

Invited Session:

Invited Session

In-house or crowd-sourcing drivers? Optimal staffing for online-to-offline on-demand delivery systems082-0670

Hongyan Dai, Associate Professor, Central University Of Finance And Economics, China

Liu Yali, Student, Central University Of Finance And Economics, China


Online-to-Offline on-demand service has increased rapidly in recent years. In this paper, we build an M/M/n queueing model to optimize the staffingdecision for three different workforces. Moreover, we apply a real dataset in China to draw some feasible managerial insights.

Shared Mobility for Last-Mile Delivery: Design, Operational Prescriptions and Environmental Impact082-1023


Lefei Li, Associate Professor, Tsinghua University, China

Sheng Liu, Student, University Of California Berkeley, United States

Shen Max, Professor, University Of California Berkeley, United States

The booms in the sharing economy and retail e-commerce lead to the prospect where shared mobility of passenger cars prevails throughout urbanareas for home delivery services. This paper evaluates this prospect by providing new logistics planning models and managerial insights.

Optimal Network Scale for On-demand Retail Platforms082-0660

Jiwen Ge, Lecturer, --, United States



Lei Zhao, Associate Professor, Tsinghua University, China

Nanostores are small retailers prevalent in the megacities of emerging markets. This paper considers an on-demand retail platform using nanostoresas stocking locations where deliveries are made either by the nanostore staff or via a crowd shipping network of freelancers. Throughout this paper, westudy the optimal nanostore network scale under both order delivery approaches.


404


Advances in Public Sector Operations Management

Chair(s): Laird Burns


Contributed Session

Antecedents and enablers in Project-Based Learning in public sector organisations: A case of a County082-1097

Arvind Upadhyay, Senior Lecturer, University Of Brighton, United Kingdom

Ilsa Forsberg, Council Staff, Council, United Kingdom

The main aim of this research is to explore project-based learning in the public sector, and relate this back to the project at a County Council in the UK.The research for this project will have to be mainly primary research, we are hoping to do this through qualitative research.

Understanding the process of negotiating housing public-private partnerships in resource-constrained Municipal housing projects082-1877

Rirhandzu Salane, Student, University Of Pretoria, South Africa

Robin Woolley, Dr, Transcend Corporate Advisors, South Africa

Helena Barnard, Professor, University Of Pretoria, South Africa

Sunday, 01:30 PM - 03:00 PM

Despite the growing popularity in the use of public-private partnerships to resolve infrastructure delivery challenges, the nature of housing partnershipnegotiation processes has never been fully defined. This qualitative study shows that housing partnership negotiation process consists of five phases:a finding that significantly challenges existing research.

An Empirical Investigation of Network Embeddedness in Humanitarian-Business Partnerships082-1876

John Lowrey, Student, Ohio State University, United States

Kenneth Boyer, Professor, Ohio State University, United States

This paper explores alliance relationships between distinct humanitarian and business organizations. We examine the food donation behaviors of largesupermarket retail chains to community-based humanitarian organizations. Our findings suggest that humanitarian organizations can enhance thesocial relationship with the business donor through the network embeddedness of their member agencies.

Advances in an extended risk framework for supply chain risk: The complexities of next-generation medicines082-1517

Tomás Harrington, Associate Professor, University Of East Anglia, United Kingdom

Laird Burns, Associate Professor, University Of Alabama Huntsville, United States

Emerging therapies, consumer trends, and global regulation are changing the way drug products/devices will be manufactured and supplied in thefuture, and involve broad collaborations. The reverse side of this innovation involves complex risks. We advance our work in supply chain risk in thiscontext, highlighting complexities of next-generation medicines.


405


Social Media and Digital Platforms

Chair(s): Parshuram Hotkar

Invited Session:

Invited Session

Personality Spillovers in Digital Media Diffusion082-1807

Haris Krijestorac, Student, Department Of Information Systems, United States

Rajiv Garg, Assistant Professor, University Of Texas Austin, United States

Firms develop a brand image to position and distinguish themselves. Similarly, individuals have a self-image that expresses their identity. However,individuals may derive their identity partly from brands they associate with. We investigate how online videos posted by firms affect their brand imageand shape the personality of their followers.

Customer Participations in Social media: Does it increase or decrease customer satisfaction?082-1150

Yujuan Guo, Student, The Hong Kong Polytechnic University, Hong Kong

Di Fan, Assistant Professor, Macau/Macao University Of Science And Technology, Macao

Andy Yeung, Professor, The Hong Kong Polytechnic University, China

This study investigated whether customer participations in the social media environment do help improve customer satisfaction. Based on an eventstudy analysis with secondary data collected from Factiva, COMPUSTAT, and American Customer Satisfaction Index over the period 2007– 2015, weempirically tested the relationship between customer participation and customer satisfaction.

A Research on Factors Influencing Online Education User's Continuance Usage Intention082-0028

Lu Liu, Student, University Of Science And Technology Of China, China

This study aimed at profitable online education platform uses the structural equation model in order to analyze the factors influencing the users'continuance intention and provides suggestions on promoting payment and continuous according to the findings.

What is More Important on Digital Platforms: Volume or Quality? An Empirical Study082-1696

Samayita Guha, Student, Temple University, United States

Naveen Kumar, Assistant Professor, University Of Memphis, United States


Joydeep Srivastava, Professor, Temple University, United States

Consumers increasingly depend on user-generated reviews. Based on the data collected from a digital-platform, we empirically examine the impact ofinteraction between the number of reviews and the average rating. This study would help us in answering an important and relevant question: What ismore important:F1582 Volume or Quality?

Antecedents and outcomes of Big Data utilisation in Logistics: A value adding process framework082-0008

Ramakrishnan Ramanathan, Professor, University Of Bedfordshire, United Kingdom

Elly Philpott, Senior Lecturer, University Of Bedfordshire, United Kingdom

Usha Ramanathan, Reader, Nottingham Business School, United Kingdom

Yanqing Duan, Professor, University Of Bedfordshire, United Kingdom

Our study aims to understand contemporary practice of using Big Data in improving performance of logistics companies by conducting sevenexploratory case studies in the United Kingdom. Based on an in-depth analysis, we present a value-adding-input-output framework, linking our resultsto RBV theory.

Sunday, 01:30 PM - 03:00 PM


407

Sunday, 01:30 PM - 03:00 PM, GBR B Track:

New Models in Pricing and Revenue Management

Chair(s): Sandun Perera

Invited Session:

Invited Session

Multi-product Pricing With Stockouts And Satisficing Customers082-0516


Varun Gupta, Assistant Professor, Penn State University Erie, United States

Stockouts for high inventory turnover products lead to loss of sales as customers may substitute their preferred product (stocked out) with anotherproduct (available). This paper studies centralized pricing for a retailer and equilibrium prices for competing retailers selling to satisficing customerswith stockout-based substitution under lost sales and backorders.

Distribution-free Bounds for Expected Marginal Seat Revenue Heuristic with Dependent Demand082-0659

Mihai Banciu, Associate Professor, Bucknell University, United States

Fredrik Odegaard, Associate Professor, Ivey Business School, Canada

Alia Stanciu, Assistant Professor, Bucknell University, United States

In this paper, we extend the fundamental static single-resource revenue management capacity control problem by incorporating statistical dependence.We explicitly account for any level of positive or negative dependence and provide distribution-free bounds on the foundational Expected Marginal SeatRevenue heuristics, both without and with buy-up.

Dynamic programming decomposition approaches to the network pricing optimization082-1181

Ravi Kumar, Scientist, Pros Inc, United States


In this study, we consider a dynamic programming formulation of the network pricing optimization problem. Due to the curse of dimensionality,approximate dynamic programming based on the classical resource-based decomposition is used in practice. We revisit an alternative idea of theproduct-based network decomposition and propose a novel solution approach for this problem.

Optimizing Starvation to Avoid Cannibalization: Retailer's Strategies for Markets in Crisis082-0401

Sandun Perera, Assistant Professor, University Of Michigan-Flint, United States


Syagnik Banerjee, Associate Professor, University Of Michigan-Flint, United States

At times of crisis and disaster, donors often pay for necessary commodities distributed via local retailers. Retailers need to set prices that balance thetradeoffs between vulnerable customer needs and their ability to pay. In this paper, we study this pricing problem under different market conditions.


409

Sunday, 01:30 PM - 03:00 PM, GBR D Track:

Responsive Technologies Corporate Session: Play an online game designed to teach sourcing

Chair(s): Sam Wood


Contributed Session

Play an Online Game to Teach Dynamic Pricing Analytics082-1878

Sam Wood, President, Responsive Learning Technologies, United States

From the company that brought you Littlefield Technologies, play a new online game to teach dynamic pricing. The graded assignment was developedfor courses that emphasize modeling and analytics, particularly in the context of operations and supply chain management. Although not required,bring a laptop if possible.


410

Sunday, 01:30 PM - 03:00 PM, GBR E Track:

Empirical Research at the Intersection of Health, Hospitality and Service Management

Chair(s): Rohit Verma

Invited Session:

Invited Session

Solving Big Problems in Healthcare Operations: Understanding Consumers’ Perspectives082-0992

Lu Kong, Student, Cornell University, United States

Hessam Sadatsafavi, Student, Cornell University, United States


We have conducted multi-year surveys of randomly selected consumers within the state of New York and within the entire United States about the useof technology and to identify major problems in healthcare delivery. The results of these surveys are compared with published research to identifyresearch gaps that need to be addressed.

The Challenge of Delivering Effective and Efficient Senior Care: Evidence from Senior Care082-1334

Matthew Walsman, Associate Professor, Rutgers Business School, United States

David Dobrzykowski, Associate Professor, Bowling Green State University, United States

Michael Lewis, Professor, University Of Bath, United Kingdom

Sunday, 01:30 PM - 03:00 PM

Using longitudinal primary data (n=2,262) from patients who moved out of nursing homes into their own or group homes, we answer two questions.First, what impact does centralization (i.e., location) have on cost of care? Secondly, what impact do social networks have on quality of life?

What we know about patient experience: A comprehensive literature review, gap analysis, and framework proposal082-1380

Alexis Strong, Student, Cornell University, United States


The “pay for performance” movement put patient experience in the healthcare spotlight, but a holistic approach has not been developed. This paperpresents a review of research to-date including an analysis of patient experience expectations from the 2018 Empire State Survey and a proposal for anew patient experience framework.

Relevance of Institutional Board Goals in Healthcare082-1568

Subhashree Sundar, Assistant Professor, University Of Utah, United States

Clark Bishop, Physician, Intermountain Healthcare, United States

Institutional board goals have become commonplace in medical organizations. Typically set by quality leaders in the organization, these goals areaimed at a plethora of issues from patient-related outcomes to patient satisfaction and process improvement metrics. Their adoption andimplementation is examined in context of a leading US healthcare organization.


412

Sunday, 01:30 PM - 03:00 PM, GBR G Track:

Digital Design & Development

Chair(s): Jennifer Bailey

Invited Session:

Invited Session

The Effects of Open Innovation on New Software Development and Maintenance082-1212


Emre Demirezen, Assistant Professor, 3M Company, United States


Ram Gopal, Professor, University Of Connecticut Storrs, United States

Proprietary software vendors have begun to emulate the open source software community in opening up part of their software to accelerate newproduct development. In this research, we develop a data-driven model to analytically analyze how open source software, a form of open innovation,affects vendors’ software maintenance and new product development strategies.

A Enterprise Risk Oriented Framework for Design Concept Selection Using Bayesian Theory082-0763

Mohit Goswami, Assistant Professor, Indian Institute Of Management Raipur, India

Prs Sarma, Assistant Professor, Indian Institute Of Management Raipur, India

In this research, we evolve a practitioner oriented analytical risk assessment framework to aid design managers at early stages of new product designin choosing the least risk averse design concept for subsequent development and commercialization. Bayesian theory forms the basis for detailedmodeling in this work.

The Process of Converting an Algorithm into a Software: Lessons Learned082-1677

Sue Abdinnour, Professor, Wichita State University, United States

Here, I will share the process I followed at my university to try and turn an algorithm, which I had published in a refereed journal recently, into asoftware that can help companies design/design their assembly lines. Our university’s focus on innovation has encouraged and supported faculty inthat regard.

Integrating Process Technology in Steel Industry: Unlocking the Potential of User’s Implementation082-1661

Sung Woo Byun, Assistant Professor, Faculty Of Business Administration, Kindai University, Japan

Developing manufacturing processes can be a key competitive edge and a source of innovation. However, not all firms are developers. Most firms"purchase" technologies and upgrade toward high grade products by "integrating" processes. This study elaborates on what makes process integrationdifficult, focusing on the linkages among manufacturing processes.


414

Sunday, 01:30 PM - 03:00 PM, GBR I Track:

Empirical Research in Supply Chains

Chair(s): Ujjal Mukherjee

Invited Session:

Invited Session

The Implication of Buyer-Supplier Relationship for Improving Factory Working Conditions in Developing Countries082-0547


How does buyer-supplier relationship imply improving factory working conditions in developing economies? We investigate the research questionusing archival data from safety inspection reports and the following correction progress reports on supplier factories in Bangladesh.

Online Retail: Drivers of Product Returns082-1254


Nitish Jain, Assistant Professor, London Business School, United Kingdom

Yao Dai, Assistant Professor, National University Of Singapore, Singapore

Sunday, 01:30 PM - 03:00 PM

Online retailers incur a huge cost of product returns. Using a detailed customer level transactional data, we identify various drivers of product returnsincluding payment method, delivery performance, and channel-contingent customer behavior.

The Effect of Organizational Design– A Multi-Method Study on Quality Improvement082-1665



In this study, we explore supplier side quality response to buyer side organizational design by analyzing a detailed real life experiment and simulatingscenarios.

Technology Mediation in Healthcare Supply Chains: User Learning and Usage of Robots in Surgical Care082-1492



Outcome variation is a key concern in surgical care. Technology mediation can mediate outcome variation. However, the benefits of technologymediation is contingent upon user learning. In this paper, we analyze data related to robotic surgical procedures to understand nature of user learningand benefits of surgical robots.


416

Sunday, 01:30 PM - 03:00 PM, GBR K Track:


Chair(s): Arda Yenipazarli


Contributed Session

Sustainability practices in perishable product supply chain082-1078

Namrata Sharma, Student, Indian Institute Of Management Raipur, India


Mohit Goswami, Assistant Professor, Indian Institute Of Management Raipur, India

The publications on perishable product supply chains remain sporadic in variety of management and non-management journals, lacking a holistic view.Furthermore, traditional sustainability practices may not be applicable for these products. This study aims to identify relevant sustainability practices forvarious perishable product categories classified along their demand-supply characteristics.

Unlocking the potential of Grass Root Employees for Environmental Sustainable Manufacturing082-1655



This paper presents the concept of "Green Quality Circle" to address environmental issues at shop floor through Kaizen approach. Traditional qualitycircles consisting grass root employees solve problems related to quality, cost and productivity. Grass root employees can reduce the ecological footprints of manufacturing and yield green productivity.

The Journey from Quality Management to Sustainability: A Supply Chain Perspective082-1204

Muratcan Erkul, Associate Professor, Kutztown University, United States


In this paper, we explore the process of sustainability practice implementation from the supply chain perspective. We used multi-case methodology toinvestigate the adaptation and implementation process in 12 firms from six different industries. Our research reveals that implementing qualitymanagement practices has a significant effect on sustainability implementation in the organizations.

DfE Innovations: Product versus Process Focus082-1291

Arda Yenipazarli, Associate Professor, Georgia Southern University, United States

We examine DfE innovation efforts and whether they should be channeled towards product or process improvement. Product improvements would besupported by R&D efforts and better received by consumers. Process improvements would lead to lower costs but such efforts would not impactconsumer preferences since they are invisible to consumers.


417

Sunday, 01:30 PM - 03:00 PM, GBR L Track:

Topics in Managing Supply Chains

Chair(s): Marcio Machado


Contributed Session

Low-carbon Investment and Production Planning in Manufacturer-Supplier Scenario with Customer Green Awareness082-0386





So far, its rare to find research that considers the carbon emission from suppliers. This research aims to study the manufacturer-supplier supply chainwith customer green awareness, revealing and analyzing the "idle sustainability" characteristic of suppliers. This paper also proposes analyticalsolutions and designs contracts fully coordinate the chain, helping achieving Pareto Improvement.

Investigating absorptive capacity within the pharmaceutical supply chain quality integration: A comparative study082-0003

Sunday, 01:30 PM - 03:00 PM

Ziad Al-Kalha, Student, University Of Huddersfield, United Kingdom


Benjamin Dehe, Senior Lecturer, University Of Huddersfield, United Kingdom

This study investigates the impact of the absorptive capacity concept on operational performances within pharmaceutical firms' supply chain qualityintegration practices. Using the dynamic capability theory, we identify the processes and the resources that enable firms to increase theircompetencies, making a contribution by addressing previous studies' limitations.

The Influence of the Supply Network in the Collaborative Product Development Process082-0656

Renata Aiello, Student, Universidade Paulista - Unip, Brazil

Marcio Machado, Associate Professor, Universidade Paulista - Unip, Brazil

Collaboration between companies has emerged as a competitive response because while it shares risks, it also shares benefits. This study presents atheoretical model that expand the understanding of the simultaneous Supply Network and Collaborative Product Development Process influencefactors in the Product Development Process outcomes.

Sunday, 03:30 PM - 05:00 PM

POM in Practice

419


Social Issues and Theoretical Applications

Chair(s): Dara Schniederjans

Invited Session:

Invited Session

Financial Incentives for Self-Balancing Bicycle Systems082-1253

Ting Wu, Assistant Professor, Nanjing University, China

Can Zhang, Student, University Of Alberta, Canada

Cheng Zhu, Student, Mcgill University, Canada

In this paper, we developed a static charge scheme to achieve a self-balance bicycle sharing system under elastic demands for all the routes, usingmean field algorithm in an in-homogeneous Poisson Queuing network model. The analytic results are validated with the data records from the city ofBoston.

The pricing of raw material with agricultural information value-added service082-0327

Xiaolong Guo, Associate Professor, University Of Science And Technology Of China, China

Lihong Cheng, Student, University Of Science And Technology Of China, China


In this paper, we build a government-firm-farmer Stackelberg game to investigate the price scheme and subsidy policy in agricultural raw materialmarket. Additionally, we examine whether agricultural information can improve agricultural raw material market performance by incorporating farmers’heterogeneities on both credibility of agricultural information and attitude to sustainable development.

An Exploratory Study of Learning capabilities for SMEs: Antecedents and Impact on Performance082-0235

Leo Hong, Student, University Of Rhode Island, United States


Douglas Hales, Professor, University Of Rhode Island, United States

We develop a conceptual model to test the impact of learning capabilities on business performance in SMEs, hypothesizing that several variablesincluding technology, capacity, networks, globalization, and CEO characteristics affect SMEs’ learning capability, and indirectly influence performance.This study contributes to current literature in SMEs’ learning capacities and performance.


420


Finance and Supply Chain Decision Making

Chair(s): Lauri Saarinen


Contributed Session

Supply Chain Financing through Blockchain Technology082-1773

Mihalis Giannakis, Associate Professor, Audencia Business School, France

We develop and test a model for assessing the capital of supply chain financing with the use of blockchain technology. We show how blockchains canimprove supply chain financing and mitigate the financial bullwhip effect, by reducing cash to cash cycle and the cost rate of information transparency

Analysis of Supply Chain Performance Metrics082-0968

Seock Hong, Assistant Professor, University Of North Texas, United States

Hossein Najmi, Student, University Of North Texas, United States

This paper compared the supply chain performance (SCP) of Gartner’s top 25 companies with SCP of 300 public companies in 18 industries from 2011-2015. DEA analysis is utilized to measure the effectiveness of conventional SCP metrics such cash-to-cash cycle.

Capturing real-option benefits in supply chains: The impact of decision-support tools082-0224

Lauri Saarinen, Student, Universite De Lausanne, Switzerland

Kyle Cattani, Associate Professor, Indiana University, United States

Katariina Kemppainen, Professor, Aalto University, Finland


The value of supply chains often comes from flexibilities that can be modeled as real options. Recognizing these options is difficult because underlyingrelationships are nonlinear and counterintuitive. In this paper, we present decision tools that facilitate incorporating option values in supply chain designdecisions, and describe the observed benefits of their use.


421



Chair(s): Chengzhang Li Mengshi Lu

Invited Session:

Invited Session

Constant-Order Policies for Lost-Sales Inventory Models with Random Supply Functions: Asymptotics and Heuristic082-0329

Jinzhi Bu, Student, Chinese Univ Of Hong Kong, Hong Kong


Sunday, 03:30 PM - 05:00 PM

Dacheng Yao, Associate Professor, --, China

In this paper, we study constant-order policies (COP) for the lost-sales system with positive lead times and random supply functions. In addition toanalyzing asymptotic properties of the best COP with large lead times and large penalty cost, we also construct a simple and near-optimal heuristicCOP and conduct extensive numerical studies.

Managing Self-Replicating Innovative Goods082-0827


Inspired by self-replicating 3D printers, we investigate innovative goods whose demands follow Bass diffusion and whose production is through self-replication. We model the problem in an optimal-control framework to characterize structural properties of optimal production and sale policies andperform numerical studies to reveal insights in managing such systems.

On a Deterministic Approximation of Stochastic Inventory System with Sequential Probabilistic Service Level Constraints082-0903

Lai Wei, Student, University Of Michigan - Ann Arbor, United States


Linwei Xin, Assistant Professor, University Of Chicago, United States

A common practice, in lost-sale inventory systems with lead time and service-level constraints, is to apply solutions of deterministic approximation tostochastic problems, although without theoretical bounds. We propose a simple heuristic based on such practice and show that our heuristic isasymptotically optimal as the service level grows.

Joint Inventory and Price Optimization under Minimax Regret082-0964



We study the problem of jointly optimizing the price and order quantity of a perishable product to minimize the worst-case regret under ambiguousdemand information. Additionally, our work characterizes the optimal decisions and study the impact of inventory risk on the optimal price.


422


Process Improvement

Chair(s): Terje Bach


Contributed Session

A Model for Optimal Operation of Smart Manufacturing Enabled Green Supply Chain082-1336

Chetna Chauhan, Student, Indian Institute Of Management Rohtak, India

Amol Singh, Assistant Professor, Indian Institute Of Management Rohtak, India

"Smart manufacturing" is the future of manufacturing industries with Industry 4.0 standards the keystone to reali+F1243ze this future. The paper seeksto develop an analytical decision model that investigates the performance of a supply chain when product, process, environmental and smartmanufacturing characteristics are considered.

Scenario Based Simultaneous Lot Sizing, Scheduling, Workforce, Overtime and Shift Planning082-1761

Cevdet Safak, Program Manager, Industrial & Systems Engineering, Turkey

Gorkem Yilmaz, Assistant Professor, Ozyegin University, Turkey

In production planning, lot sizing and scheduling, workforce, overtime, and shift planning decisions should be made simultaneously. A scenario basedMIP model is developed for an aggregate production planning of a TV manufacturer. Decomposition based heuristics are proposed to solve large sizeproblems.

Manufacturing-as-a-Service: On the Need for Quantified Quality of Manufacturing Services082-0789

Terje Bach, Assistant Professor, Molde University College, Norway


Lise Halse, Associate Professor, Molde University College, Norway

To realize the potential of manufacturing resources and capabilities, the concept of manufacturing networks are emerging with production facilities asnetwork nodes providing manufacturing services. We present a design in which node and link capabilities offer manufacturing as services withpredefined quality-of-service levels that can serve various customer demand.


423


Platform Business Models and Strategies

Chair(s): Jianqing Chen

Invited Session:

Invited Session

Digital Content Consumption in Mobile Channels082-0880

Xia Zhao, Associate Professor, University Of North Carolina Greensboro, United States

Lei Wang, Assistant Professor, Penn State University University Park, United States


This study examines users’ consumption behaviors of digital comic series using mobile devices. Three types of viewing behaviors are examined:whether to continue the viewing session, whether the next content is from the same series, and the time allocated to each content. Implications onpricing and consumers retention are discussed.

Sunday, 03:30 PM - 05:00 PM

Supply-Side Matching Capabilities And Competition Between Professional and Nonprofessional Suppliers On The Sharing EconomyPlatform

082-1009

Ling Xue, Assistant Professor, Georgia State University, United States

Peijian Song, Associate Professor, Nanjing University, China


Arun Rai, Professor, Georgia State University, United States

This research highlights the concept of supplier-side matching capabilities on sharing economy platforms and employs this concept to investigate thecompetition between professional and non-professional suppliers. Using operational data on a major Chinese rental platform, we empirically documentthe differential strategies of professional property hosts and non-professional individual hosts.

Fake Orders and Advertisements on the E-Commerce Platform082-1226

Le Wang, Student, Nanyang Technological University, Singapore

Jiahui Mo, Assistant Professor, Nanyang Technological University, Singapore

Doing advertisements for products can increase product sales on the e-commerce platform. Recently, it has been recognized that using fake orderscan also inflate product sales. This study investigates which methods may be more effective in boosting sales. We further explore whether using fakeorders influences advertisement expenditure.

Uberisation or Not: Platform Openness Strategy in Sharing Economy082-1549

Nan Feng, Professor, College Of Management And Economics, China

Haiyang Feng, Assistant Professor, Tianjin Uinversity, China

Jianqing Chen, Associate Professor, University Of Texas Dallas, United States

Minqiang Li, Professor, College Of Management And Economics, China

Facing the rapid development of sharing economy, traditional business-to-consumer (B2C) platforms are suggested to open its platform to individualresource owners. Following the practice of a leading B2C ride-hailing platform in China, we develop both monopoly and duopoly models to analyze aB2C platform’s optimal openness strategy.


424


Contemporary Operations Management in Supply Chains

Chair(s): Yong-Hong Kuo

Invited Session:

Invited Session

Using Simulation and Optimization to Evaluate Algorithms for Real-Time Revision of Online Order Fulfillment Plans082-0593

Amir Kalantari, Student, University Of Wisconsin-Milwaukee, United States

Matthew Petering, Associate Professor, University Of Wisconsin-Milwaukee, United States

This paper compares options for reassigning the orders made with an online retailer to the retailer’s fulfillment centers by fully embedding the proposeddecision making algorithms within a discrete event simulation model. We show that online retailers can significantly reduce total shipping costs byintelligently reevaluating their order fulfillment plans.

Excess Inventory Redeployment Strategy in Closed-loop Service Parts Logistics Networks082-0680

Daniel Mo, Assistant Professor, Hang Seng Management College, Hong Kong

To sustain critical systems performance, many leading companies offers spare parts replacement services over a logistics network. In this research,we investigate an excess inventory redeployment strategy to transform a conventional logistics network structure into a closed-loop service partslogistics network with the capability of reducing purchase of spare parts.

Tracking Technologies For The Efficient Operations Of Distribution Center082-1712

Chun-Hung Cheng, Associate Professor, Chinese Univ Of Hong Kong, Hong Kong

Yong-Hong Kuo, Assistant Professor, Department Of Industrial And Systems Engineering, Hong Kong

Matthew Petering, Associate Professor, University Of Wisconsin-Milwaukee, United States

Our work was motivated by a real-world problem in a large air mail center. We have developed an RFID-based location-positioning platform for theapplication. We have also conducted an initial analysis of data collected using this technological infrastructure to understand issues on cart movementsand operational efficiency.


425


Sustainable and Agricultural Operations

Chair(s): Shivam Gupta

Invited Session:

Invited Session

Understanding farmers' crop allocation decisions and the role of intermediaries082-0307



Bharat Ramaswamy, Professor, Indian Statistical Institute, India

Exclusive cultivation of high yield varieties of rice and wheat crops has led to depletion of groundwater tables and soil fertility in many states of India. Inthis paper, we identify major factors that affect the farmers' decisions and the role of supply intermediaries in helping farmers diversify to moresustainable crops.

Sunday, 03:30 PM - 05:00 PM

Dynamic Volunteer Staffing in Multicrop Gleaning Operations082-0422

Baris Ata, Professor, University Of Chicago, United States

Deishin Lee, Assistant Professor, Boston College, United States

Erkut Sonmez, Assistant Professor, University Of Nebraska Lincoln, United States

Gleaning programs organize volunteer gleaners to harvest leftover crops that are donated by farmers for the purpose of feeding food-insecureindividuals and reducing food waste. In this paper, we develop a dynamic volunteer staffing policy that maximizes the long run average volume of foodgleaned.

Closing a Supplier's Energy Efficiency Gap Through Assessment Assistance and Procurement Commitment082-0875




This paper analyzes the Energy Efficiency (EE) investment decisions of a capital-constrained manufacturer that competes with an alternate supplier forthe business of a large industrial buyer. Through a series of game theoretic models, we analyze the impact of EE assessment assistance andprocurement commitment on the supplier's EE investment


426


Relief Operations and Emergency Response

Chair(s): Tongxin Liu


Contributed Session

A Community-based Humanitarian Supply Chain Service Ecosystem082-1431

Yolanda Obaze, Assistant Professor, University Of Evansville, United States


The research takes a dynamic view and utilizes a case approach to develop an ecosystem model that highlights roles and applicability of supply chainmanagement to humanitarian social service systems within impoverished communities. A systems based model allows development of solutions forsuch a humanitarian community-based ecosystem.

Integrating Road Network Restoration and Relief Operations082-0380

Juliette García, Student, Universidad Del Norte, Colombia

Gina Galindo, Assistant Professor, Universidad Del Norte, Colombia

This study addresses the problem of coordinating road network restoration and relief activities during the response to a natural disaster. The proposedapproach provides the scheduling and the routing of restoration machines and relief vehicles. This implies prioritizing road rehabilitations consideringtheir impact on the efficiency of relief activities.

Reactive supply chain self-management during an earthquake crisis through social networks: game theory based approach082-1192

Miguel Estrada, Professor, Ipade Business School, Mexico

This paper analyzes, based on game theory, how self-managed humanitarian supply chains emerge reactively through common social networks inresponse to a crisis caused by an earthquake in a city. The efficiencies and evident inefficiencies of the emerging processes reactively generate self-coordination rules that regulate supply networks.

A relief efficiency objective function for humanitarian logistics models082-0658

Tongxin Liu, Student, University Of Science And Technology Of China, China



This paper develops a relief efficiency maximization (REmax) objective function for humanitarian logistics. By comparing the REmax with social costsminimization (SCmin), we demonstrate that the efficiency objective function is no less than effectiveness objective function in most cases. Furthermore,we adopt REmax to solve a supplies allocation problem.


427

Sunday, 03:30 PM - 05:00 PM, 335C Track:

Supply Chains for Disaster Relief

Chair(s): Tina Wakolbinger

Invited Session:

Invited Session

The Interaction Between Procurement Operations And Fund-raising082-0101

Fuminori Toyasaki, Associate Professor, York University, Canada

Emel Arikan, Assistant Professor, Vienna Univ Of Econ & Business Admin, Austria

Lena Silbermayr, Assistant Professor, Vienna Univ Of Econ & Business Admin, Austria

In our paper,we explore the interaction between an aid agency's fund-raising and its procurement decisions (beforemath and aftermath) under demanduncertainty in the presence of budget constraints. In our two-stage stochastic model, the aid agency seeks to achieve multiple goals, includingminimizing shortages and maximizing raised fund.

Distributed Decision Making for Humanitarian Procurement Coordination facilitated by Blockchains082-1314

Gerald Reiner, Professor, --, Austria

Sunday, 03:30 PM - 05:00 PM

Christian Wankmüller, Assistant Professor, Universitaet Klagenfurt, Austria

Blockchains prove to be a promising technology for enhancing information transparency, communication security and trust among partners in variousapplication fields. As the humanitarian sector is in need of reorganizing procurement coordination, we illustrate the potentials of this technology tofacilitate distributed decision-making in coordinating procurement activities of humanitarian organizations.

A study of transportation rates, framework agreements and product distribution082-0773

Timo Gossler, Student, Vienna Univ Of Econ & Business Admin, Austria

Tina Wakolbinger, Professor, Vienna Univ Of Econ & Business Admin, Austria

Anna Nagurney, Professor, University Of Massachusetts Amherst, United States

Patrizia Daniele, Professor, University Of Catania, Italy

In this paper, we develop a two-stage game-theoretic model in order to investigate the influence of transportation costs on distribution decisions in long-term relief operations and to evaluate measures for improving the fulfillment of beneficiary needs.


428


Operational Excellence in Pharma

Chair(s): Thomas Friedli

Invited Session:

Invited Session

Complexity as a moderating factor in Operational Excellence082-1796

Steffen Eich, Student, University Of St. Gallen, Switzerland

Customization and decreasing lot sizes are an on-going challenge in discrete manufacturing, but globalized supply chains and product variety concernthe pharmaceutical industry as well.F1674 This research aims to examine the impact on performance in process manufacturing, identify challengesand evaluate the applicability of complexity management methods from other industries.

The Role of Quality Culture in the Pharmaceutical Industry082-1797

Thomas Friedli, Associate Professor, University Of St. Gallen, Switzerland

Paul Buess, Student, University Of St.Gallen, Switzerland

Research has shown a significant role of culture for the successful implementation of TQM and LM programs. Based on 340 sets of operations datafrom pharmaceutical production sites, this work evaluates the impact of quality culture (QC) on quality and performance results. An approach to assessQC will be discussed.

Well Designed OPEX Program – An All in One Program for Excellence for Pharmaceutical Manufacturers082-1668

Prabir Basu, Consultant, Independant, United States

The goal of all pharmaceutical manufacturers is to attain the highest standards of quality, safety, and efficiency at minimum cost. To achieve this goal,the sum of failure costs, inspection/appraisal costs, and prevention costs must be kept minimal. A twenty-first century Operational Excellence programincorporates all the three components.

Lab Robustness Supporting an Effective Pharmaceutical Quality System: An Analysis of the OPEX Enablers Relation082-0868

Stephan Koehler, Student, Universitat St. Gallen, Switzerland


An effective pharmaceutical quality system (PQS) serves as the basis to provide high quality drugs to the patient. The robustness of the quality controllab plays a critical role within the PQS. Today, the relation between operational excellence enablers and a robust lab ensuring high quality is unknown.

Pharmaceutical Quality System (PQS) as key to Operational Excellence082-1795


Despite recent advances in the manufacturing sector, manufacturing quality issues remain a frequent occurrence and have been linked to the rise incritical drug shortages. A robust Pharmaceutical Quality System (PQS) provides key elements of assurance and oversight necessary forpharmaceutical manufacturing and quality control laboratory processes.


429


Supplier Relationships, Innovation and Process Management

Chair(s): Quan Spring Zhou


Contributed Session

Don’t just resolve conflicts, resolve it quickly and efficiently- A look at buyer supplier relationships082-0031

Nisha Kulangara, Assistant Professor, Baylor University, United States

Markus Biehl, Associate Professor, York University, Canada

Edmund Prater, Associate Professor, University Of Texas Arlington, United States

Conflict management and negotiation is a part of any buyer-supplier relationship. In a competitive environment, conflict resolution is about resolvingdifferences quickly and efficiently which can achieve positive outcomes such as innovation and supply chain performance. In this paper, we look at howthe speed and efficiency of negotiation is very crucial especially in outsourcing relationships.

The Role of Transparency in Multiattribute Sealed-bid Procurement Auctions082-0503


Sunday, 03:30 PM - 05:00 PM

Brent Moritz, Associate Professor, Penn State University University Park, United States


In the context of multiattribute (price-and-quality) procurement auctions, this paper studies the empirical impact on buyer surplus and bidder profits ofcommunicating versus concealing the assignment rule to bidders at the moment of submitting their bids. Additionally, this paper used a laboratoryexperiment to provide a theoretical benchmark and control for unobservable factors

Accumulating Process System Knowledge in Process Industry: Case Studies on Steel and Glass Making Industry082-1664

Junichi Tomita, Associate Professor, Faculty Of Business Administration, Toyo University, Japan

Sung Woo Byun, Assistant Professor, Faculty Of Business Administration, Kindai University, Japan

In this study, we argue that to manufacture high-grade products in process industry, acquiring and accumulating "process system knowledge" by cross-functional organization is essential, since manufactuing processes have nested structure. We will apply and expand the concept of Brusoni et al.(2001)through case studies on steel and glass making industry.

Strategic direction of innovation for competitive advantage and business performance: a supply chain perspective082-0461

Quan Spring Zhou, Lecturer, Massey University , New Zealand


Combining the strategic direction of innovation with the typology of classifying supply chain strategies into efficient and responsive types, this paperuses Structural Equation Modelling (SEM) to investigate the associations among innovation direction, competitive advantage, and businessperformance. Furthermore, we explore the moderating effects of product type and perception of distance.


430


Emerging Topics in New Technologies and Operations

Chair(s): Arsalan Ghani


Contributed Session

Pricing Schemes in Cloud Computing: Reservation Based versus Utilization Based082-1469


Hau Lee, Professor, Stanford University, United States


In this paper, we consider two important pricing schemes offered by cloud service providers: the reservation-based scheme by Amazon and theutilization-based scheme by Google. We consider a duopoly model with heterogeneous customers, examine the impact of those schemes oncustomers’ choices, and investigate the impact of market characteristics on the providers' decisions.

Technology-Enabled Systems and Consumers: Examining Consumers’ Perceptions through Alibaba, Wendy’s, and More!082-0962



Calvin Pratama, Student, Earlham College, United States

Vojislav Tatarevic, Student, Earlham College, United States

Jie Xin Gooi, Student, --, United States

Technology-enabled systems have become mainstream thanks to a wide array of industry adoptions including retail, and food-service. What is notbeing properly assessed is how consumers feel about this as it could impact buyer behavior and efficiencies in consumer logistics. Consumer’sattitudes towards these systems are examined in this study.

Analyzing the impacts of internet of things technologies on operations management: A case in retail082-0961

Yasmina Maizi, Professor, Universite Du Quebec A Montreal, Canada

Ygal Bendavid, Professor, Universite Du Quebec A Montreal, Canada

Sanjay Dominik Jena, Professor, Universite Du Quebec A Montreal, Canada

This research analyzes the impact of Internet of Things technologies on the performance of an operational system in the retail sector. In it, weinvestigate how the implementation of such technologies can help to improve operations management decisions in retail stores. Particularly, our workfocuses on how additional data help to understand customer preferences and behavior.

Investigation of institutional mechanisms for commercialising and exploiting manufacturing/OM research082-1259

Arsalan Ghani, Associate Professor, University Of Cambridge, United Kingdom

Nikoletta Athanassopoulou, Reader, University Of Cambridge, United Kingdom

We investigated cases of collaborations between universities, companies, governments, global agencies and third sector organizations that areexploiting tools, methods and frameworks emerging form Manufacturing/OM research. We segment and analyze different collaborative scenariosexisting in the manufacturing landscape. Finally, we suggest actors and coalition mechanisms incorporating proactive and reactive engagements.


431


Healthcare Scheduling 2

Chair(s): Nickolas Freeman

Invited Session:

Invited Session

Reduction of Patient and Surgery Preparation Time in the Operating Room082-0509

Sunday, 03:30 PM - 05:00 PM

Brandon Lee, Student, Clemson University, United States

Dee San, Associate Professor, Medical University Of South Carolina, United States

Kevin Taaffe, Associate Professor, Clemson University, United States


Yann Ferrand, Assistant Professor, Clemson University, United States

This study used videos that recorded activity in the operating room during twenty-six surgeries. Four surgeries were selected for analysis of turnaroundtimes. Activities by all staff were coded and placed into a Gantt chart, which was used to identify bottlenecks and the potential options to reduce theturnaround time.

The Economics of Overlapping Surgery082-1132

Nickolas Freeman, Assistant Professor, University Of Alabama Tuscaloosa, United States



Ming Zhao, Assistant Professor, Bauer College Of Business, United States

We study the practice of overlapping surgery, where a single surgeon is assigned to and alternates between two operating rooms over the course ofthe day. We compare the performance of an overlapping surgery policy to a more traditional, serial policy and present predictive models fordetermining the best policy.


432


Transform Healthcare through Data Analytics

Chair(s): Xitong Guo

Invited Session:

Invited Session

The Impacts of Patients’ Gift Giving Behavior on Physicians’ Service Quality082-0473

Wei Zhao, Student, Harbin Institute Of Technology, China


Tianshi Wu, Assistant Professor, Harbin Institute Of Technology, China

Ben Liu, Assistant Professor, City University Of Hong Kong, Hong Kong

Jingxuan Geng, Student, Harbin Institute Of Technology, China

Using unique interaction data between doctors and patients from an online health consultation community, we empirically examined how patients’ giftgiving behavior influences physicians’ service delivery. Our research finds that patients who gives gifts to the physicians receive faster response andmore polite tones from them.

Physician Social Network and Patient Outcomes: An Empirical Investigation082-0552

Zhe Deng, Student, Temple University, United States

Sezgin Ayabakan, Assistant Professor, Temple University, United States


Physician network can be instrumental in shaping physicians’ orientation towards clinical practices, which can then impact patient outcomes. In thispaper, we empirically analyze physicians’ social network characteristics and measure their impact on patient outcomes in the case of multiplephysician visits using Maryland’s 2.5M inpatient discharge summaries between 2013 and 2017.

Application and effect analysis of mobile hypertension monitoring in community healthcare082-0745

Qiang Guo, Associate Professor, Shandong University Of Finance And Economics, China

Xin Zhang, Professor, Shandong University Of Finance And Economics, China

Shengping Qin, Associate Professor, Shandong University Of Finance&Economics, China

Yanbo Ma, Associate Professor, Shandong University Of Finance And Economics, China

Jian Zhang, Professor, Shandong University Of Finance And Economics, China

Hypertension is the highest incidence of chronic diseases that needs to be controlled. In this paper, the hypertension patients of a community aremonitored by mobile healthcare method for ten months. The effects are summarized on user & service angles and the paper also analyzes the existingproblems while discussing the solutions.

Patients’ Reliance on Healthcare Mobile-Apps: A Longitudinal Study082-0483

Xiumei Ma, Student, Harbin Institute Of Technology, China


Shuk Ying Ho, Professor, The Australian National University, Australia

This study examines the technological motivators to drive patients’ usage and increase their apps satisfaction. We captured 250 participants’ appsusage and surveyed them in order to understand their expectation and satisfaction every two months. Using a latent-growth model, we found that theapps enhanced participants’ health awareness and improve health outcomes.


433


Information and Organization Structure in Healthcare

Chair(s): Christopher Gross


Contributed Session

Sunday, 03:30 PM - 05:00 PM

Healthcare and Highly Reliable Organisation: A dichotomy or Harmony?082-1429

Manisha Kumar, Student, Swansea University, United Kingdom

Nick Rich, Professor, Swansea University, United Kingdom

Maneesh Kumar, Reader, Cardiff University, United Kingdom

This paper presents a conceptual framework, encapsulating the characteristics of highly reliable organizations, and reflect on how such anorganizational system be designed and sustained. The framework is tested and revised through expert panel and mapping the framework against thetwo highly publicised healthcare error incidents in the UK.

Leader Standard Work: Transforming Nursing Clinical Directors Role082-1335

Debra Thompson, Assistant Professor, University Of Pittsburgh, United States

Michael Pry, Director, Excela Health System, United States

Traci Fick, Vice President Patient Care Services , Excela Health System, United States

Lonna Paterline, Vice President Patient Care Services and Behavioral Health/Administration , Excela Health System, United States

Helen Burns, Chief Nursing Officer , Excela Health System, United States

The shift to outcomes based care is changing the nursing clinical director role increasing its complexity and challenges. Lean leader standard workprovides a framework to transform frontline leader work. In this work, we will discuss our process for resdesigning director work empahsizing outcomesin a community heallth system preparing for Magnet designation

Ensuring long-term equal preference fulfillment on duty schedules for physicians in hospitals082-1888

Christopher Gross, Student, University Augsburg, Germany

Jens Brunner, Professor, University Of Augsburg, Germany

Existing physician scheduling approaches rarely consider long-term equality among physicians. We propose a physician-specific satisfaction indicatorto track preference fulfillment on overnight duty rosters for physicians in hospitals. In a study, we find that our satisfaction indicator can achieve long-term fairness among physicians over several planning horizons.

Service Operations

434


Economics and Operations of Service Queues

Chair(s): Rouba Ibrahim

Invited Session:

Invited Session

Economics of the Line-sitting Business Model082-0066

Luyi Yang, Assistant Professor, Johns Hopkins University, United States

Shiliang Cui, Assistant Professor, Georgetown University, United States

In this paper, we study an emerging line-sitting business model whereby a line-sitting firm dispatches a number of spotters to a queue only to sell theirpositions later to hoppers who are delay-sensitive customers willing to pay to skip the line.

Pricing and Matching with Forward-Looking Buyers and Sellers082-0205

Yiwei Chen, Assistant Professor, Singapore University Of Technology And Design, Singapore

In this paper, we study a monopolist platform's real-time pricing and matching problem with forward-looking buyers and sellers. Buyers haveheterogeneous arrival times and valuations. We use the mechanism design approach to characterize an asymptotically optimal pricing and matchingpolicy and corresponding buyers and sellers behaviors.

Optimal Charging Policy for Battery Swapping Stations082-0170

Xu Sun, Student, Ieor, United States

In this paper, we model a battery swapping station as a fluid queue with time-varying service demands and adjustable service rate. Additionally, thispaper derives a charging policy that best tradeoffs the energy cost, the battery holding cost, and the congestion cost by solving a variational problem.

Service systems in the sharing economy: Employees or contractors?082-0081

Rouba Ibrahim, Associate Professor, University College London, United Kingdom

Jing Dong, Assistant Professor, Northwestern University, United States

The rise of the blended workforce is identi?ed as one of the top workplace trends in 2017. A blended workforce melds independent contractors orfreelancers with permanent employees. In this paper, we study optimal sta?ng decisions in service systems with a blended workforce, and characterizethe pertinent trade-offs.


435


Inventory Decisions in a Supply Chain Network

Chair(s): Alessandro Ancarani


Contributed Session

An Empirical Analysis of Buyer Strategic Ordering Decisions through a Behavioral Experiment082-0991

Minseok Park, Assistant Professor, Salisbury University, United States



Manoj Malhotra, Professor, Case Western Reserve University, United States

Sunday, 03:30 PM - 05:00 PM

Theoretical literature shows that certain allocation policies can reduce order inflation behavior of buyers, while empirical evidence is scarce. In thisstudy, through behavioral lab experiments, we analyze the impact of a capacity allocation policy and different information disclosures on the buyerordering decisions in a single-supplier, two-buyer supply chain.

Supplier’s fairness concern regarding order allocation in a supply chain: An experimental examination082-1681

Weihua Liu, Professor, Tianjin Uinversity, China

In order to determine whether the supplier’s fairness concerns change with different mechanisms in the order allocation of the supply chain, this paperuses multi-method to explore and verify the theoretical findings.After a series of behavioral experiments are conducted, it is found that the inequityaversion level changes.

A Fishy Experiment: Combining Opportunism and Beer082-1734

Scott Duhadway, Assistant Professor, Portland State University, United States

How does opportunism spread in a network? This experiment-based research explores the spread of opportunistic behavior using the basic structureof the beer game adapted to the seafood supply chain. Using this behavioral experimental design, one can observe emergent opportunistic behaviorunder different conditions.

An experiment on risk aversion in multi-echelon inventory082-1111

Alessandro Ancarani, Associate Professor, University Of Catania, Italy

Carmela Di Mauro, Associate Professor, University Of Catania, Italy

Florian Schupp, CPO, Schaeffler Group, Germany

Giulia Crocco, Student, University Of Catania, Italy

This paper presents human experiments investigating how individual risk aversion affects order quantities and inventory management in a four-echelon serial supply chain. The experiment takes place in a decision context characterized by a lack of coordination among echelons, partialinformation about demand, unreliable logistic lead times, and multi-period decisions.


436


Economics Models in Operations Management I

Chair(s): Meng Li

Invited Session:

Invited Session

Optimal Procurement Auctions Under Multi-Stage Supplier Qualification082-0308

Wei Chen, Assistant Professor, University Of Kansas, United States



This paper considers a firm that solicits bids from a fixed-sized pool of yet-to-be-qualified suppliers for an indivisible contract where the contract mustbe awarded to a supplier who passes a multi-stage qualification process. This paper studies optimal mechanisms for the buyer under two differentsupply qualification environments.

Dynamic Innovation and Pricing Decisions in a Supply Chain082-1369

Anshuman Chutani, Assistant Professor, University Of Nottingham, United Kingdom

Alexandre Dolgui, Professor, Ecole Des Mines De Nantes, France


Jian Song, Student, University Of Science And Technology Of China, China

In this paper, we consider a SC where upstream and downstream partners decide their innovation efforts and prices. Innovation refers to the effortsmade on product/process quality improvement, which impact the brand goodwill and can also impact the unit manufacturing cost. Product demanddepends on goodwill and price. We obtain feedback Stackelberg equilibrium.

Aligning Price Adjustment Protection with Return Policy082-0925


Xin Liu, Assistant Professor, Elon University, United States

This research compares the effect of return policies durations on retailers who offer periodic discounts and those who don't. We also analyze theeffects of offering a price adjustment protection policy and its optimal duration. We find using noncash refunds can significantly reduce the cost andmay make the policy profitable.

Does traceability improve product quality in a supply chain?082-1671

Chao Liang, Assistant Professor, Cheung Kong Graduate School Of Business, China

We study a supply chain with a material supplier and a producer, where both of them contribute to the final product quality. We investigate whethertraceability which could find out who causes the problem once the final product is defective helps improve the product quality.


437


Logistics Problems in Supply Chain Management

Chair(s): Martin Land


Contributed Session

Sunday, 03:30 PM - 05:00 PM

A New Business Model of Online Pharmacy Store and Its Drug Delivery Mode082-1247


Minfang Huang, Associate Professor, North China Electric Power University, China

Methods of delivering drugs timely and efficiently are a logistic challenge for online pharmacy store. We propose a new business model of onlinepharmacy store and a drug delivery mode, in which a community pharmacy operates both as an experiencing site of pharmaceutical service and adistribution station.

Inventory Routing Problem with Backorders and Delivery Time Windows for Retailers and Vehicles082-1310

Preethi Kulasekara Manavala Ramanujam, Student, Indian Institute Of Technology Madras, India

Rajendran Chandrasekharan, Professor, Indian Institute Of Technology Madras, India

S. Viswanathan, Professor, Nanyang Technological University, Singapore

In this work, we study a finite horizon Inventory Routing Problem to determine simultaneously the optimal inventory and delivery decisions in a two-echelon supply chain. We develop a mathematical model and a heuristic for the problem that considers backorders at the retailers, delivery timewindows for both retailers and the vehicles.

Supply-driven inventory routing decisions for biogas distribution082-1133

Jan Eise Fokkema, Student, Rijksuniversiteit Groningen, Netherlands



George Huitema, Professor, University Of Groningen, Netherlands

Our study addresses inventory routing decisions for biogas distribution to a centralized facility, which are dictated by supply rather than demand. Thiscreates novel problems, since gas has to be collected before inventory at the farm exceeds storage capacity limits, while transport costs and emissionshave to be minimized.


438


Coffee Trade: A Contract Negotiation Game

Chair(s): Piyush Shah


Contributed Session

Coffee Trade: A Contract Negotiation Game082-1870


Piyush Shah, Student, Arizona State University, United States

In this team-based simulation, students apply strategies for contract negotiation in a changing environment. They manage two supply chainssimultaneously: one that converts raw green beans into roasted beans, and one that converts other roasted-bean varieties into coffee blends. Workingas both buyers and sellers, teams compete to accumulate profit.

Service Operations

439


Management of Transportation Services

Chair(s): Chunyan Duan


Contributed Session

Research on the Construction of BOMs for Complex Equipment MRO Service082-1002

Xiaobing Liu, Professor, Dalian University Of Technology, China

Zhou Chunliu, Student, Dalian University Of Technology, China

MRO(maintenance, repair and overhaul) data for complex equipment are difficult to organize and manage. By analyzing its business features, threeMRO BOMs are proposed: a common MRO BOM, an instance MRO BOM, and a task-based MRO BOM. The construction processes are describedand realized by BOM mapping techniques.

Airport Operations and Security for Passenger Screening082-0175

Amelia Carr, Professor, Bowling Green State University, United States

Tania Biswas, Student, Bowling Green State University, United States

An aspect of providing airport security is operating check points at vulnerable locations within and around the airport facility. This study examines howpassengers perceive they are treated as they pass through airport security check points and uses regression analysis to analyze survey data gatheredfrom airline passengers.

Refuse or Accept? Analysis of Taxi Driver Operating Strategies in E-hailing Platforms082-1280


Arulanantha Prabu Ponnachiyur Maruthasalam, Student, Indian Institute Of Management Ahmedabad, India

Prahalad Venkateshan, Associate Professor, Indian Institute Of Management Ahmedabad, India

In e-hailing platforms, a taxi driver adopts one of the three reactive strategies to a customer pick-up request: no refusal, refusal based on proximity, andrefusal based on profitability index (based on dry and live-run distance). In this work, we develop driver operating policies for profit maximization withdifferent service region topologies.

Assessment of investment attractiveness in the hospitality sector through forecasting tourism demand082-1101

Sunday, 03:30 PM - 05:00 PM


Mohamed Fadhlani, Student, University Of The West Of Scotland London Campus, United Kingdom

Research shows that there is a need to adequately assess the expected tourism demand, and compare it to the existing and pipeline supply of hotelrooms. The gap between the supply and demand forces would signify the attractiveness of investments in the hospitality sector.

A Service-Oriented Business Ecosystem: Evidence from Chinese Regional EV Charging Practice082-0940

Chunyan Duan, Student, Tongji University, China

Jianxin You, Professor, Tongji University, China

Chao Lu, Lecturer, Shanghai University, China

Zhiming Huang, Founder and CEO, Shanghai Zhida Technology Development Co.Ltd., China

Su Wang, Student, Harvard University, United States

By integrating theories of stakeholder and business ecosystem and taking EV charging service practice in Shanghai as an example, we identify keystakeholders of EV charging service and analyze different roles they should play during the business process, and construct a service-orientedbusiness ecosystem model through a four-subsystem decomposition.


440


The Shared Economy and the Enviroment

Chair(s): Ricardo Zanchett


Contributed Session

Sustainable consumer behavior and platform strategy, both: Owning or Owing? Selling or Sharing?082-0245

Siyi Wang, Student, University Of Science And Technology Of China, China

Our research spectrum is a comprehensive assignment to jointly study the consumer behavior includes and platform strategy in different kinds of newbusiness market. In this paper, we attempt to fill this lacuna in the literature by endogenizing the user’s choice of participation behavior in the sharingplatform.

Operations management and consumption of shared transport by young people of the emerging middle class082-1149


Nicholas Silva, Student, Faculdade Santo Agostinho, Brazil

This research aims to understand the meanings associated with the consumption of shared transport (Uber) by young consumers of the emergingmiddle class. The results contribute to the service providers being able to better understand users' consumption behavior, as well as the aspects thatgenerate satisfaction and dissatisfaction.

Limited products Overlap of Two-Sided Platform082-0238

Jiping Gao, Student, University Of Science And Technology Of China, China

Gongbing Bi, Associate Professor, University Of Science And Technology Of China, China

Customers are multi-homing to platforms for meeting more trading opportunities. However, this is harmful to platforms. Therefore, platforms oftencontrol customers’ multi-homing by operating the exclusive products .

Sharing Economy and the contemporary word-of-mouth model: transforming experiences into decisions attributes for the consumer082-1241

Ricardo Zanchett, Student, Universidade Federal De Santa Catarina, Brazil

Edson Paladini, Professor, Universidade Federal De Santa Catarina, Brazil

Lenoir Hoeckesfeld, Professor, Instituto Federal De Educaã§ã£o, Ciãªncia E Tecnologia, Brazil

The sharing economy is turning business models threatening the permanence of traditional organizations. Consumers can choose services usingexperiences reported on the on-line platforms. This article aims to identify which attributes of the hosting service are frequently evaluated and that caninfluence the choice of the consumer.

Retail Operations

441


Empirical Research on Online/Omnichannel Retailing

Chair(s): Nitish Jain


Contributed Session

How cross-channel integration influences customer experience in omnichannel retailing?082-1628

Kyunghwa Chung, Lecturer, Chung-Ang University, Korea, Republic of (South Korea)

Kyung Wha Oh, Professor, Chung-Ang University, Korea, Republic of (South Korea)

Minjeong Kim, Associate Professor, Indiana University Bloomington, United States

This research explores the effect of a multichannel retailer's cross-channel integration. The results of our experimental study show that cross-channelintegration positively affects consumers' satisfaction and patronage intention by improving their shopping experience and service convenienceperceptions. The significant moderation effect of channel utilization behavior is also found.

Empirical evaluation of order fulfillment options in omnichannel retail082-0314

Rafay Ishfaq, Associate Professor, Auburn University, United States

Uzma Raja, Professor, University Of Alabama Tuscaloosa, United States

Sunday, 03:30 PM - 05:00 PM

This paper develops a framework for the online order fulfillment process to evaluate different options using operational and financial measurescollected from a large U.S. retailer. The study presents managerial insights regarding fulfillment options and identifies operational thresholds where aparticular fulfillment option would be preferred.

Scan-based trading contract and bargaining power: A structural model of vertical retail supply relationships082-0562

Stanley Lim, Student, University Of Cambridge, United Kingdom

Min Choi, Assistant Professor, California State University Fullerton, United States

Timothy Richards, Professor, Arizona State University Tempe, United States

Elliot Rabinovich, Professor, Arizona State University Tempe, United States

The emergence of scan-based trading (SBT) raises questions of how bilateral market power affects vertical supplier-retailer relationships in a foodsupply network. Using panel data and econometrics tools, this research examines the relationship between SBT contracting and the degree ofbargaining power exercised by retailers/wholesalers in a vertical retail channel.

Impact of Order-fulfillment Service Levels on Customer Value082-1240


Andres Musalem, Assistant Professor, Duke University Durham, United States

Nitish Jain, Assistant Professor, London Business School, United Kingdom

Faster fulfillment of an order is one of the key service components for online retailers. Based on a detailed transactional data on fulfillment performance(actual and promised) and on subsequent purchase patterns, we impute the economic value of faster and timely fulfillment to online retailers.


442


Blockchain Technology and Sustainable Supply Chains: A Workshop on Understanding the Barriers

Chair(s): Sara Saberi Joseph Sarkis

Invited Session:

Invited Session

Blockchain Technology and Sustainable Supply Chains: A Workshop on Understanding the Barriers082-1834

Mahtab Kouhizadeh, Student, Worcester Polytechnic Institute, United States

Joseph Sarkis, Professor, Worcester Polytechnic Institute, United States

Sara Saberi, Assistant Professor, Worcester Polytechnic Institute, United States

Blockchain technology provides a platform to trace and manage sustainable supply chain practices. This workshop presents a comprehensiveoverview of blockchain adoption barriers for building sustainable supply chains. Attendees participate in hands-on exercises to provide insightsconcerning the barriers and their relationships. This workshop is supported by APICS.


445

Sunday, 03:30 PM - 05:00 PM, GBR B Track:

Topics in Revenue Management

Chair(s): Boxiao (Beryl) Chen

Invited Session:

Invited Session

Learning Buyer Behavior Under Realistic Pricing Restrictions082-0543

Debjyoti Saharoy, Student, University Of Illinois At Chicago, United States

Theja Tulabandhula, Student, --, United States

In this paper, we propose a new sample efficient algorithm to learn the parameters governing the purchasing behavior of a utility maximizing buyer,who responds to prices, in a repeated interaction setting. The key new feature here is that our algorithm can work with arbitrary price constraints set bythe seller.

Geographic Price Discrimination: A Space Partitioning Optimization Approach082-0933

Mobile Behroozi, Assistant Professor, Northeastern University, United States

This research examines the applications of computational geometry and convex optimization in geographic price discrimination problem and presentsan analytical framework for obtaining the optimal partitioning scheme of a territory while assigning each sub-region a distinct price for the product.

A Kalman Filter with Additive and Multiplicative Seasonal Components with Applications in Airline Revenue Management082-1675

Warren Scott, Forecast Data Scientist, Pros Inc, United States

This paper proposes a Kalman Filter which combines Fourier Series basis functions with a linear trend to forecast and simulate multivariate time-seriesdata which arise in airline revenue management. Using real data, we compare the forecasts of our model to other forecasting methods with respect toseveral performance metrics.

Data-driven Promotion Planning With Multiple Forms Of Cannibalization082-1838

Hanwei Li, Student, Massachusetts Institute Of Technology, United States

Wei Ma, Student, Massachusetts Institute Of Technology, United States


Jinglong Zhao, Student, Massachusetts Institute Of Technology, United States

We study the problem of promotion planning given data from a distributor which sells multiple products through multiple retailers. While planning thesepromotions, three cannibalization effects must be taken into consideration: across products, across retailers, and across time. We also analyze theeffects of competing SKU's from other distributors.

Sunday, 03:30 PM - 05:00 PM

Data-driven algorithm for multiple products082-0873

Boxiao Chen, Assistant Professor, University Of Illinois At Chicago, United States

Xiuli Chao, Professor, University Of Michigan Ann Arbor, United States

This paper considers a demand learning problem with multiple products, and develops a data-driven algorithm and provide its convergence rate.


447

Sunday, 03:30 PM - 05:00 PM, GBR D Track:

Procurement Policies in Humanitarian Settings

Chair(s): Irineu Brito Jr


Contributed Session

Inventory Routing Model For Humanitarian Logistics082-0330

Diana C. Guzmán Cortés, Student, Universidad De La Sabana, Colombia

William Guerrero, Associate Professor, Universidad De La Sabana, Colombia

In disaster situations, it is necessary to distribute relief aids to the affected population. Therefore, we propose to adapt an inventory routing problem toa humanitarian relief context, specifically a MIP model with modifications of the objective function and problem's original constraints, according withreal needs of relief operations.

Supplier selection and cost procurement reduction with multidimensional auctions082-0640

Marylou Chenu, Student, Universidade De São Paulo, Brazil



This paper presents a multidimensional auction model to solve the supplier and allocation problem of an international NGO acting in Kurdistanconsidering product cost and complementarities. The model reduction potential is between 10% and 20% of the purchasing costs andlessens/eliminates the need for simultaneous auctions or bilateral negotiations.


448

Sunday, 03:30 PM - 05:00 PM, GBR E Track:


Chair(s): Byung-Gak Son


Contributed Session

Security in medical drugs: the number of counterfeiting and its reality in operations management082-0818

Roger Luna, Student, Fundacao Getulio Vargas, Brazil

Ely Paiva, Professor, Fundacao Getulio Vargas, Brazil

Counterfeit products are threats for operations around the world. This paper aims to present an overview on counterfeit medical drugs and theirsimpacts on operations management in Brazil. This mapping is an initial guide for strategic decisions with new insights related to counterfeit andoperations management.

The Role of Embeddedness in Disruption Recovery082-1159

Canan Kocabasoglu Hillmer, Senior Lecturer, Cass Business School, United Kingdom

Byung-Gak Son, Senior Lecturer, Cass Business School, United Kingdom

In this paper, we empirically study the role of structural and relational embeddedness in supply chain disruption recovery. We assess whethercompanies’ supply networks and their board level relational network help them recover from supply chain disruptions. Our analysis is based on asample of 190 companies from electronics.

Safety and Operational Performance in High-Risk Industries: The Role of a Joint Management System (JMS)082-1172

Matthew Roberts, Assistant Professor, Air Force Institute Of Technology, United States

Matthew Douglas, Assistant Professor, Air Force Institute Of Technology, United States

Robert Overstreet, Assistant Professor, Iowa State University, United States

Creating an environment of increased safety and operational performance is paramount in high-risk industries. We investigate the moderating effect ofa JMS on the relationship between safety climate and performance. Results indicate employee perceptions of a JMS may help translate safety climateinto simultaneous increases in safety and operational performance.

Antecedents of Supply Risk: Strategic Choice or Environmental Determinism?082-1390

Michael Westerburg, Student, University Of Mannheim, Germany


Risk in a firm's upstream supply chain stems from strategic choices that a firm makes and environmental factors which are beyond the firm's directcontrol. Using archival data, we investigate to what extent the environment and the chosen strategy increase or decrease a firm's exposure to supplyrisk.

Sunday, 03:30 PM - 05:00 PM


450

Sunday, 03:30 PM - 05:00 PM, GBR G Track:

Emerging Trends in Manufacturing Process

Chair(s): Mohammad Arbabian


Contributed Session

Knowledge-Based View on the Use of an Intermediary in Manufacturing Outsourcing082-0912

Qiong Chen, Assistant Professor, University Of Science And Technology Of China, China

Gulru Ozkan-Seely, Assistant Professor, University Of Washington Bothell, United States



This paper evaluates buyer’s dynamic choice of outsourcing channels: directly through in-house procurement department or indirectly through anintermediary. Using a two-period game-theoretical model, we demonstrate the critical yet interesting role of outsourcing knowledge and highlight theeffects of direct and indirect learning on the change of buyer’s strategies over time.

A system dynamic model of patent strategy for firms to leverage smart manufacturing082-1246

Mukundan R, Assistant Professor, National Instituteof Industrial Engineering, Mumbai, India


The smart manufacturing paradigm is an example of technology convergence. With short technology cycles and multiple standards, the transition to asmart manufacturing platform is a challenging business model. We develop a system dynamics-based patent licensing strategy model for traditionalmanufacturing firms in their quest to leverage smart manufacturing.

The impact of knowledge competences on business performance: Moderation effect of 3D printing implementation082-1267

Di Li, Lecturer, Birmingham City University, United Kingdom


John Bancroft, Senior Lecturer, Oxford Brookes University, United Kingdom

Zuoxin Zhou, Lecturer, Nottingham University , United Kingdom

3D Printing allows companies to have full-control over production processes, resulting in overall business performance improvements. However, thisrelationship closely correlated with knowledge management competences (KMCs), which are associated with project complexity. This researchexplores a three-way moderation effect among 3D printing implementation, KMCs, project complexity, and business performance.

The Impact of 3D Printing on Manufacturer-Retailer Contractual Relationships082-0379

Mohammad Arbabian, Student, University Of Washington, United States


Recently, 3D printing has been recognized as a new technology in manufacturing. In this study, we focus on a wholesale-price contract where, on topof traditional manufacturing, either the manufacturer or the retailer could adopt this new technology to produce final products. Additionally, we analyzethe equilibrium of the resulting games.


452

Sunday, 03:30 PM - 05:00 PM, GBR I Track:

Sustainable Supply Chain Management I

Chair(s): Stefan Seuring


Contributed Session

Impact of Supply Chain Management Practices on Sustainability Performance: Moderating Effect of Stakeholder Pressures082-1283

Minh Nguyen, Student, Yokohama National University, Japan

Anh Phan, Lecturer, University Of Economics And Business - Vietnam National University, Hanoi, Vietnam

Odkhishig Ganbold, Lecturer, National University Of Singapore, Singapore

Yoshiki Matsui, Professor, Yokohama National University, Japan

This study examines the impact of supply chain management practices on sustainability performance and shows that some practices have negativeimpact on environmental sustainability based on the survey data collected from 144 Vietnamese companies in 2016-2017. It also examines themoderating effect of stakeholder-pressures towards sustainability on the impact.

Exploring the role of dynamic capabilities in sustainable supply chain082-1222

Gopal Kumar, Assistant Professor, Iim Raipur, India

Rita Difrancesco, Assistant Professor, Eada Business School , Spain



This study explores development process of sustainable supply chain performance through dynamic capabilities and collaboration. Results show thatcollaboration and commitment play crucial role in building dynamic capabilities which in turn achieve supply chain performance. Culture andcommitment related traits are strong for downstream collaborating firms.

Supplier Selection from Sustainable Supply Chain Performance Perspective082-1724

Purushottam Meena, Associate Professor, New York Institute Of Technology, United States

Rajesh Katiyar, Assistant Professor, Ims Unison University, Uk, 248009, India

Gopal Kumar, Assistant Professor, Indian Institute Of Management Raipur, India

Sunday, 03:30 PM - 05:00 PM

This paper investigates the supplier selection problem from sustainability and supply chain performance functionalities perspective. First, fuzzy analytichierarchy process is used to determine the weights of the criteria affecting supplier process and then fuzzy technique for order performance bysimilarity to ideal solution to select the best supplier.

Three approaches to literature reviews in sustainable supply chain management082-1209

Stefan Seuring, Professor, University Of Kassel, Germany

Anna Land, Assistant Professor, University Of Wisconsin-Whitewater, United States

The aim of this paper is to elaborate on three approaches for developing systematic literature reviews. The three different approaches arecharacterized as follows: inductive approach, applying SSCM as theory, and borrowing theory to explain SSCM. Each approach will be explained andexamples of existing reviews will be presented.


454

Sunday, 03:30 PM - 05:00 PM, GBR K Track:

Environmental Sustainability and Reverse Logistics

Chair(s): Ozden Tozanli


Contributed Session

The maturity levels of Green IT Initiatives in the Post-Business082-1504

Davis Alves, Assistant Professor, Uscs - Universidade Municipal De São Caetano Do Sul, Brazil

Mark Tunu, Student, Uscs - Universidade Municipal De São Caetano Do Sul, Brazil

Many companies have WEEE disposal initiatives (Green IT in the Post-Business), but not all of them generate a profit: Some pay for collection (L1),others donate (L2) and others sell WEEE (L3). This research allows us to identify at what level of maturity this initiative of discarding the WEEE.

Green Supplychain, Operational Performance and firm Competitiveness : Some Empirical Evidence082-0738

Disraeli Asante - Darko, Lecturer, Gimpa, Ghana




Shorter products life cycles and increasing environmental consciousness among consumers are elevating the importance of reverse logistics in thebusiness environment today. This study investigates the role that reverse logistics plays in enhancing the overall competitiveness of a firm throughoperational performance

Returnable packaging as a sustainability factor in the automotive chain: a case study.082-1312

Getulio Akabane, Retired, Ceeteps, Brazil

Fernando Bussola, Engineer, Ceeteps, Brunei Darussalam

Joao Santos, Professor, Unasp, Brazil

Washington Luiz Soares, Student, Unisantos Universidade Católica D Santos, Brazil


The case study was carried out in an automotive company, researching financial and environmental factors in one-way packages substitution byreturnable ones during the parts distribution for automotive dealers. Determining for managing packaging waste best combination therefore requiresdetailed case-by-case analysis where life-cycle assessments can provide valuable decision support.

A Multi-Objective Product Recovery for Medical Products: A Triple Bottom Line Model for Disassembly Sequencing082-0897

Ozden Tozanli, Student, University Of Bridgeport, United States

Elif Kongar, Professor, University Of Bridgeport, United States

This paper presents a triple bottom line (TBL) model for the automated disassembly sequencing of end-of-life (EOL) medical products. The proposedmulti-objective model distinguishes itself from its counterparts by introducing a cost-benefit function to determine the breakeven point to ensure theeconomic feasibility of the overall product recovery system.


455

Sunday, 03:30 PM - 05:00 PM, GBR L Track:

SCM Case Studies II

Chair(s): Kwon Gi Mun


Contributed Session

The evolving role of supply chain managers and the supply chain management function082-1488

William Sawaya, Associate Professor, Bowling Green State University, United States

Janet Hartley, Professor, Bowling Green State University, United States

The evolving role of supply chain managers and the supply chain management function Technology mandates that organizations and various roleswithin these organizations evolve. This research explores manager’s perceptions of how the role of supply manager may evolve due to technologiessuch as artificial intelligence, automation, blockchains, analytics, etc.

Spare part demand forecasting for consumer goods using installed base information082-1430

Rommert Dekker, Professor, Erasmus University Rotterdam, Netherlands

Sunday, 03:30 PM - 05:00 PM

Forecasting the demand for spare parts is important for sizing final production runs. As a result of our work, we show that installed based forecastingcan outperform black-box forecasting for consumer products. To this end, we construct several IB variants and demonstrate our approach in a casestudy.

Designing Hydro Supply Chains For Water, Food, and Energy082-0662

Kwon Gi Mun, Assistant Professor, Fairleigh Dickinson University, United States

Yao Zhao, Professor, Rutgers University, United States

Raza Rafique, Assistant Professor, Lahore University Of Management Sciences, Pakistan

In this paper, we applied SCM concepts to water resource, and found that the development of hydropower has the potential to address all these issuessuch as water, food, and energy. Results demonstrate the value of the SC perspective on hydro network expansion, and provide insights on theoptimal development strategies.

Sessions for Monday, May 07

Monday, 08:00 AM - 09:30 AM


457

Monday, 08:00 AM - 09:30 AM, 327 Track:

Supply Chain Pricing

Chair(s): Ehsan Valavi

Invited Session:

Invited Session

Pricing Under Satiation082-0460


Joel Goh, Assistant Professor, National University Of Singapore, Singapore

Meitong Li, Student, Harvard University, United States

Customers may become satiated by purchasing a product too frequently, in which case they would be unwilling to pay full price for the product untiltheir satiation level diminishes. In our paper, we study how a consumer’s satiation level affects her purchase decisions and the retailer’s optimal pricingpolicy considering this.

Advances in Agricultural Analytics and Digital Agriculture082-1822

Joshua Woodard, Assistant Professor, Cornell University, United States

The increased availability of high resolution geospatial environmental and economic data - coupled with developments in analytics - is creatingopportunities for scientific discovery that are anticipated to drive breakthroughs in agricultural productivity and sustainability. This talk will discussrecent advances in digital agriculture and opportunities for supply chain analytics.

A New Approach to Tracking National Supply-Chain Flow Time082-1790

Douglas Thomas, Economist, Nist, United States

Anand Kandaswamy, Economist, Nist, United States

This presentation utilizes data on manufacturing inventory along with data on inter-industry interactions to develop a novel method for tracking industry-level flow time and identifying bottlenecks in American manufacturing.

Intermediation in the Supply of Agricultural Products in Developing Economies082-0606

Ehsan Valavi, Student, Harvard University, United States


Joel Goh, Assistant Professor, National University Of Singapore, Singapore

The agricultural industry faces many challenges in developing economies. One reason for these challenges is that farmers bear the risk of mismatchedsupply/demand. Recently, e-intermediaries have emerged as an alternative channel for which farmers can sell their crop. This paper studies the impactthat e-intermediaries have on the supply chain.


458


Improving Environmental Performance

Chair(s): Nilakantan Narasinganallur


Contributed Session

Government Subsidy Schemes for Trade-in Program082-1527

Shu Hu, Lecturer, Ningbo Supply Chain Innovation Institute, China

Rick So, Professor, University Of California Irvine, United States

Luyi Gui, Assistant Professor, University Of California Irvine, United States

This paper investigated two government subsidy schemes for the trade-in program: fixed subsidy scheme and sharing subsidy scheme. As a result ofour research, we found that the sharing subsidy scheme is more effectively in reducing environment cost. We also analyzed the allocation of a fixedbudget to multiple products and designed an algorithm to achieve it.

Enablers and Barriers in Implementation of Environmental Sustainability in Indian Companies082-0861



In this paper, it is argued that Advanced Manufacturing Techniques (AMTs) can help in gaining competitiveness by achieving sustainability along withall the traditional objectives. In reference of Indian manufacturing companies, this paper presents a study of enablers and barriers in adoption of AMTsfor environmental sustainable manufacturing.

Investigating the impact of a firm’s Buyer-Supplier Network Structure on its Environmental Sustainability082-0618

Anirban Adhikary, Student, Indian Institute Of Management Bangalore, India

By constructing multi-tier buyer supplier networks spread across multiple industry sectors, this paper investigates how structural characteristics of anetwork (network density, betweenness, centralization, and average clustering coefficient) influences firm’s environmental performance. This paperalso employs multilevel modelling approach that accounts for endogeneity and unobserved firm level heterogeneity.

Modeling for Optimization with Sustainability in Paper Industry082-1046


Monday, 08:00 AM - 09:30 AM

Ravindra Baliga, Assistant Professor, K.J Somaiya Institute Of Management Studies & Research, India

The paper industry consumes important resources like wood. As a result, it is necessary to model optimization by accounting for sustainable rawmaterials. In this paper, we develop a production model for integrated paper manufacture with environmental costs and solve with assumptions oflinearity and non-linearity. This will be useful in sustainable operations and policy making.


459


Inventory Management for Replacement, Space and Deteriorating Items

Chair(s): Nicholas Leifker


Contributed Session

A Deteriorating/Ameliorating EOQ Model with Partial Pre- and Post-Payments and Waiting Time-Dependent Partial Backordering082-1348

Arjun Paul, Student, Indian Institute Of Technology Kharagpur, India

Adrijit Goswami, Professor, Indian Institute Of Technology Kharagpur, India

This paper investigates an EOQ based inventory model for both deteriorating as well as ameliorating items under waiting time-dependent partialbackordering. We investigate the retailer’s inventory policy under trade credit with partial prepayments and delayed payments. Considering theseassumptions, we utilize intuitionistic fuzzy rule on the developed crisp model.

An Imperfect Production Inventory Model for Deteriorating Items with Inspection Errors under Rework and Shortages082-1284

Chayanika Rout, Student, Indian Institute Of Technology Kharagpur, India

Debjani Chakraborty, Associate Professor, Indian Institute Of Technology Kharagpur, India


This paper investigates a production inventory model considering imperfect production and item deterioration simultaneously under Type 2 fuzzydeterioration rate. In it, we develop a cost-minimizing model incorporating both Type I and Type II inspection errors and rework. Based on our findings,we extensively discuss a case study to exemplify the procedure.

A Pollution Sensitive Dense Fuzzy Economic Production Quantity Model with Cycle Time Dependent Production Rate082-1357

Snigdha Karmakar, Student, Indian Institute Of Technology Kharagpur, India

Sujit De, Assistant Professor, Midnapur College (Autonomous), India


Defining a functional relation between environmental pollution rate and production rate, we develop an EPQ model with preservation technology.Considering a case study of Sponge-iron industry, we utilize dense fuzzy rule and observe that to restrict pollution and financial loss, the decision-maker has to control the gross production of industry.

Determination of Order Amounts for Multiple Spare Parts of Products in the Post-Production Phase082-1343

Nicholas Leifker, Associate Professor, St. John Fisher College, United States

Philip Jones, Professor, University Of Iowa, United States

Timothy Lowe, Professor, University Of Iowa, United States

Manufacturers will sometimes make one final order of spare parts to satisfy demand in the post-production phase. This order may be complicated bydemand dependencies between multiple types of spare parts. In this paper, we compare two solution methods to find the optimal: a dynamicprogramming method, and an iteration method.


460


Quality Management

Chair(s): Young Chun


Contributed Session

Recall process as reverse chain improvement in automobile segment082-1402

Getulio Akabane, Retired, Ceeteps, Brazil

Fernando Bussola, Engineer, Ceeteps, Brunei Darussalam

Joao Santos, Professor, Unasp, Brazil

The study seeks to identify reverse logistics processes as a differential factor in the improvement of product and process through the case study in acar manufacture reverse chain. The result leads to important reflections in which the cost factor has implications on company's results in the short term.

Impact of Quality Management Information Practices on Operational Performance: Empirical Evidence from Asian ManufacturingPlants

082-1292

Anh Nguyen, Student, Yokohama National University, Japan

Minh Nguyen, Student, Yokohama National University, Japan

Anh Phan, Lecturer, University Of Economics And Business - Vietnam National University, Hanoi, Vietnam

Yoshiki Matsui, Professor, Yokohama National University, Japan

This research comparatively investigates the impact of quality management information (QMI) practices on operational performance across Asianmanufacturing plants. It suggests the importance of cultural factors in implementing QMI practices at shop-floor and cross-functional levels ofmanufacturing plants to improve operational performance.

Analysis of the Zero-Defect Inspection Policy via the Expectation-Maximization Method082-0036

Monday, 08:00 AM - 09:30 AM

Young Chun, Professor, Louisiana State University, United States

Inspection errors are inevitable and a certain complex product is subject to several rounds of inspection. Under the zero-defect (ZD) inspection policy,we inspect our product repeatedly until we find no defect. Using the expectation-maximization method, this paper serves to evaluate the performanceof a ZD inspection policy.


461


Research and Teaching as Boundaries between Functional Silos Blur

Chair(s): Karthik Kannan

Invited Session:

Invited Session

Research and Teaching as boundaries between functional silos blur082-1871

Paul Pavlou, Professor, Temple University, United States


Yong Tan, Professor, University Of Washington, United States


Research and Teaching as boundaries between functional silos blur.


462


Logistics and Inventory Analytics

Chair(s): Peruvemba Ravi


Contributed Session

Analysis and Design of Logistics Hubs with Imbalanced Stage Times: A Queuing Perspective082-0883


Traffic congestion caused by logistics inefficiency is an issue in global supply chain management. One of the reasons is imbalanced service times atdifferent service stages. In our research, we analyze such a service system from queuing perspectives, integrate queuing analysis with simulations,and present findings as decision rules.

Supply Chain Performance Improvement through an Innovative Inventory Placement System082-1244

Qifeng Wang, Operations Research Scientist, Zulily, United States


Richard Tilley, VP, Operations Planning and Analysis, Zulily, United States

Efficiency and responsiveness are common trade-offs in SCM. A demand driven inventory placement model is presented based on an innovativeimplemented system at Zulily. The model is used to optimally allocate inventory across the network to improve outbound efficiency and is highlyapplicable for retailers with multi-warehouses. Significant improvements discussed.

Segmentation and Aggregation Methods for Problem Size Reduction in Spare-Part Provisioning082-1737

Alireza Sheikh-Zadeh, Assistant Professor, Rawls College Of Business, United States

Manuel Rossetti, Professor, University Of Arkansas, United States

Spare-part provisioning systems are naturally large-scale and often multi-echelon. Multi-item inventory optimization algorithms can take many hours ofcomputing time. This research proposes a new segmentation and aggregation approach for increasing the efficiency of large-scale inventory policyalgorithms while controlling the performance penalty associated with the aggregation.

An error in a widely-used version of the tracking signal082-1815

Peruvemba Ravi, Associate Professor, Lazaridis School Of Business & Economics, Canada

We show that when demand values and forecast errors are normal independent and identically distributed, one widely-used version of the trackingsignal metric can indicate that a set of forecasts is not unbiased even when it is unbiased. We suggest a simple modification to the tracking signal thatserves to eliminate this flaw.


463

Monday, 08:00 AM - 09:30 AM, 335A Track:

Global and Governmental Influences on Social Responsibility

Chair(s): Rajeev A


Contributed Session

Should Government Television Channels Commercialize Operations? Perspectives from Andhra Pradesh, India082-0590

Sundar Balakrishna, Director E-services delivery, Indian Institute Of Management Ahmedabad, India


Tethered to social goals, the Government of Andhra Pradesh-owned Mana Television (TV) relays educational and training content, and abhorscommercial programs. This study analyzes the methods and advantages of commercialization (best practices, business viability, and social mediabusiness) and possible demerits, while spelling out the managerial implications for future practice.

The influence of regulatory pressure on a firm’s heterogeneous adoptions of sustainable supply chain practices082-1687

Monday, 08:00 AM - 09:30 AM

Yiming Zhuang, Student, Iowa State University, United States

Frank Montabon, Associate Professor, Iowa State University, United States

Drawing on diffusion theory, we investigate how two different types of regulatory pressure influence a firm’s heterogeneous adoptions of sustainablesupply chain practices (SSCPs). We argue a firm’s adoptions of SSCPs are influenced by direct regulatory pressure as well as indirect regulatorypressure from the+F1574ir upstream suppliers.

Analysis of Triple Bottom Line Performance in Indian Fertilizer Supply Chain: A System Dynamics Approach082-1139

Rajeev A, Student, Indian Institute Of Management Kozhikode, India

Rupesh Pati, Associate Professor, Indian Institute Of Management Kozhikode, India

Sidhartha Padhi, Associate Professor, Indian Institute Of Management Kozhikode, India

This paper presents a Causal-loop diagram to map the impact of interactive factors like government subsidy, cropping intensity, food price inflation,crop insurance and raw material price in order to analyze the triple bottom line performance of fertilizer supply chain in the Indian context, using aSystem Dynamics model.


464

Monday, 08:00 AM - 09:30 AM, 335B Track:

Relief Operations and Cultures

Chair(s): Lyudmyla Starostyuk


Contributed Session

A Structured Review of the Humanitarian Operations Literature Over the Last Fifteen Years082-1591

Phillip Witt, Assistant Professor, University Of Nebraska At Omaha, United States

Jonathan Jackson, Assistant Professor, Providence College, United States


Aishajiang Aizezikali, Student, Washington State University Pullman, United States

Victor Pimentel, Assistant Professor, Mr., United States

Via a structured analysis of humanitarian operations studies conducted in the past 15 years, we identified and analyzed primary topical andmethodological approaches of humanitarian operations research published in 13 top scholarly journals in the operations management, operationsresearch, supply chain management, and logistics management fields.

Role of religion in designing the humanitarian supply chain in muslim majority country: Pakistan082-0893

Muhammad Azmat, Student, Vienna Univ Of Econ & Business Admin, Austria


Sebastian Kummer, Professor, Vienna Univ Of Econ & Business Admin, Austria

Aid organizations' supply chains need to have an end-to-end synchronization in order to facilitate the beneficiaries. However, this synchronization canbe disrupted by religious values. This empirically evident exploratory research investigates the magnitude of disturbances caused by religiousinvolvement and supply chain differences of different NGOs in Muslim countries.

Does the terrorist organization govern its operations based on the ideology? An empirical study.082-0934

Lyudmyla Starostyuk, Student, University Of Texas Arlington, United States

Authors aims to discover what ideology drives terrorism, what is the geography of terror damage by its root causes, and what is the interrelationbetween types of terrorist attacks and the ideology motivating the responsible terrorist organization. The findings of this research will benefit thegovernment and business response management to terrorists’ actions.


465

Monday, 08:00 AM - 09:30 AM, 335C Track:

Coordination Framework and Strategies

Chair(s): Iana Shaheen


Contributed Session

Same company hit by the twin hurricanes: Why different supply chain collaboration strategies?082-1562

Renata Silva, Student, Northern Kentucky University Highland Heights, United States

Janaina (Jane) Siegler, Assistant Professor, Haile/Us College Of Business, United States

Twin hurricanes, Harvey and Irma, came down as the most expensive natural disaster in U.S. history in the summer of 2017. This paper comparesdifferent strategies adopted by the same company while dealing with impacts of both hurricanes. Evidence shows collaborations differing according topositions in the supply chain of affected firms.

Integrated management of city operations: The Rio 2016 Olympics Legacy082-1198

Tharcisio Fontainha, Student, Pontifica Universidade Catolica Do Rio De Janeiro- Puc Rio, Brazil

Rafael Costa, Student, Industrial Engineering Department - Puc-Rio, Brazil

Adriana Leiras, Assistant Professor, Industrial Engineering Department - Puc-Rio, Brazil


Paulo Goncalves, Associate Professor, University Of Lugano, Switzerland

The paper presents the Rio Operations Center (COR) case, an agency responsible for the operational management of normal and crises situationsduring the Rio 2016 Olympics. Systematic literature reviews, interviews, direct observations, and surveys enabled the conceptualization of classicaland emerging practices for city crises and mega events integrated management.

Monday, 08:00 AM - 09:30 AM

Humanitarian Supply Chains: On the formation and strengthening of organizational collaborations082-0167

Iana Shaheen, Student, University Of South Florida, United States


What draws organizations to collaborate during response to humanitarian disasters? In our paper, we investigate how organizational relationships areformed and strengthened in humanitarian disruptions. Findings suggest that patterns of interaction before the disaster are indicative of the objectives,capabilities, and reliability of those that would get involved during disaster relief efforts.


466


Operational Excellence in a Digital Future

Chair(s): Tobias Engel


Contributed Session

Operations for Entrepreneurs082-1359

Sergey Naumov, Student, Massachusetts Institute Of Technology, United States

In this paper, we study the effect of timing of introduction of operational capabilities on market success as a function of firm’s value proposition. Weprovide case evidences on the challenges and opportunities of building operations capabilities in startups and use a system dynamics model forassessing conditions for investing in operational capabilities

Has Machine Learning and Artificial Intelligence Removed the Need to Have Black Belts ?082-0673

Vik Kortian, Lecturer, Macquarie University, Australia

Norma Harrison, Professor, Macquarie University, Australia

This paper examines the various ML and AI software programs, reviewing how they have been implemented and used to drive continuousimprovement in organizations. The paper also discusses the impact on continuous improvement resources of these programs and examines thechanging role of Black Belts in process improvement programs.

Learning Manufacturing Tasks in an Agile Production Environment with Digital Work Instructions082-0180

Marc Roessler, Student, Rwth Aachen University, Germany


Technological innovations in robotics, automation, and digitization enable agile manufacturing, smaller lot sizes, and faster ramp-up of new productionprocesses. In an experimental study, we show that interactive, digital work instructions are an effective way to foster faster learning and a betterperformance when executing new manufacturing tasks.

Merging digitalization with lean management: Proposing a matrix to evaluate opportunities and benefits082-0016

Moritz Wagner, Student, University Of Applied Science Neu-Ulm, Germany

Tobias Engel, Professor, University Of Applied Science Neu-Ulm, Germany

Inspired by the lean-digital initiative of an automotive OEM, we created a matrix that allows practitioners to relate digital trends with lean managementprinciples therefore providing insights on possibilities to improve the firm performance by applying information systems in the field of lean management.


467


End-of-life products management

Chair(s): Chandra Irawan


Contributed Session

Dynamic procurement and remanufacturing decisions for end-of-life spare parts management082-0535

Zhenyang Shi, Student, Shanghai Jiao Tong University, China

Shaoxuan Liu, Professor, Ningbo Supply Chain Innovation Institute, China

This paper studies the spare part inventory management problem during the product end-of-life period, where an OEM combines the last-time buy,alternative sourcing, remanufacturing parts from product returns to meet demand for parts. In this paper we derive well-structured inventory controlpolicies based on thresholds and condusct comprehensive comparative statics regarding model parameters.

Development of a PLS and AHP based Sustainable Supply Chain Performance Index model082-0432


Rajesh Katiyar, Assistant Professor, Ims Unison University, India

Rajen Tibrewala, Professor, New York Institute Of Technology, United States

Gopal Kumar, Assistant Professor, Iim Raipur, India

This paper presents a unique model based on partial least squares (PLS) and analytic hierarchy process (AHP) techniques for computing thesustainable supply chain performance index, which could be used by automobile companies. The results show that sustainability performancemediates the relationships of supply chain functions to supply chain performance.

A bi-objective closed loop supply chain using compromise programming082-0297

Chandra Irawan, Lecturer, University Of Nottingham Ningbo China, China

Muhammad Abdulrahman, Associate Professor, University Of Nottingham Ningbo China, China

Monday, 08:00 AM - 09:30 AM

Firms are facing increasing pressure to change their business process to minimise greenhouse emission and reduce operational cost. Using thecompromise programing approach, bi-objective of closed loop supply chain optimisation model is proposed and a set of computational experimentshas been carried out to assess the performance of the model.


468


CrowdSourcing and CrowdFunding

Chair(s): Soraya Fatehi


Contributed Session

The Strategic Impacts of Advertising on Crowdfunding082-0767

Chen Zhixin, Student, University Of Science And Technology Of China, China

Wu Jie, Professor, University Of Science And Technology Of China, China

Yan Xiaoming, Associate Professor, University Of Science And Technology Of China, China

Previous literature on crowdfunding paid rare attention to how advertising affects crowdfunding. To fill in this gap, we apply a stylized game-theoreticalmodel to analyze interactions between firm’s advertising decisions and crowdfunding decisions. As a result of our research, we obtained severalmanagerial insights for the balance of the potential tension.

Crowd Performance in Crowdsourcing: Does the Composition of a Crowd Make a Difference?082-0215




Adegoke Oke, Associate Professor, Arizona State University Tempe, United States

This paper draws from tournament theory and search literature to examine the performance implications of crowd attributes in crowdsourcing. Thisresearch contributes to the crowdsourcing literature by revealing the competition search mechanism underlying crowd performance. Findings from thisresearch offer many implications for professionals to manage crowd performance in crowdsourcing.

A Robust Optimization Approach to Crowdsourcing Last-mile Deliveries082-0094

Soraya Fatehi, Student, University Of Washington, United States


In this paper, we present a robust optimization model for last-mile deliveries where the crowd is utilized to deliver. We draw conclusions on how to bestutilize the crowd to minimize the delivery cost per package under delivery window constraints.


469


Warehouse Operations Management

Chair(s): Humberto Barrera-Jiménez


Contributed Session

Integrated Truck and Manpower Scheduling in Cross-Docks082-0725

Pascal Wolff, Student, Tongji University, China

Yongrui Duan, Professor, Tongji University, China

Jiazhen Huo, Professor, Tongji University, China

Hans-Christian Pfohl, Professor, Tu Darmstadt, Germany

We propose a model for simultaneous truck and manpower scheduling. The planning problem consists in scheduling inbound and outbound trucks ona set of workers and dock-doors such that the sum of labor costs and penalty costs for delayed shipments is minimized. Additionally, we developheuristic algorithms to tackle the problem.

The Influence of Education and Experience Aspects of Mission Clarity upon Task Performance082-1478

Allen Miller, Assistant Professor, Air Force Institute Of Technology, United States

Jeffrey Ogden, Professor, University Of North Texas, United States

This research conducts a controlled experiment with warehouse workers to determine whether their task performance is affected by their knowledge ofwhy and where they fit into a larger system - defined as mission clarity. Results reveal that participants who received the experience portion of missionclarity committed fewer errors.

Integrating Urban Consolidation Centers (UCCS) into the Freight Transport System: A Multivariable and Multicriteria Approach082-1096

Humberto Barrera-Jiménez, Student, Universidad Nacional De Colombia, Colombia

Carlos Gonzalez-Calderon, Associate Professor, Universidad Nacional De Colombia, Colombia

This research evaluates multivariable/multicriteria decision making methods for the location of the Urban Consolidation Centers (UCCs). These centersare part of the Logistical Management demand-related initiatives tending to upgrade freight systems potentialities while reducing its externalities.However, its complexities, especially those associated with location variables, are not yet holistically understood.

Monday, 08:00 AM - 09:30 AM


470


Strategic Purchasing

Chair(s): Heng Chen


Contributed Session

A Responsive-Pricing Retailer Sourcing from Competing Suppliers Facing Disruptions082-0070

Xi Shan, Student, University Of Texas Dallas, United States

Tao Li, Assistant Professor, Santa Clara University, United States


This paper studies a problem of a retailer who orders from two competing strategic suppliers subject to independent or correlated disruptions. Thesuppliers compete by setting their prices, and the retailer responds by setting the retail price upon delivery, which we call responsive pricing.

Evaluating supplier selection criteria in Small and medium-sized engineering enterprise082-1099


Tom Mason, Student, University Of Brighton, United Kingdom

Nishikant Mishra, , ,

Supplier selection can be challenging in a small and medium-sized engineering enterprise as the availability of resources are limited. This researchwork will evaluate different supplier selection criteria in a small-medium sized engineering enterprise based in the UK.

Strategic purchasing decisions for airline capacity expansion under stochastic operating conditions082-1275

Heng Chen, Assistant Professor, University Of Nebraska Lincoln, United States

Airlines need to purchase or lease aircraft to expand their capacities to accommodate the increasing air traffic demand. We study some strategicpurchasing decisions that airlines will face given existing competition and alliance status and under stochastic operating conditions due to randomdemand realizations and delayed aircraft delivery from manufacturers.


471


Issues Related to Pharmaceutical Supply Chain in Healthcare

Chair(s): Arsalan Ghani


Contributed Session

Joint Optimal Strategies on Pricing and Service Investment Based on an Online Pharmaceutical Platform082-1610

Jianbin Li , Professor, Huazhong University Of Science & Technology, China

Wen Xie, Student, Huazhong University Of Science & Technology, China

Bin Dai, Professor, Wuhan University, China

In this work, we study a monopoly platform under the fixed pricing scheme and linear pricing schemerespectively. Firstly, we obtain the optimalstrategies for the platform. Furthermore, we compare the fixed pricing scheme with linear pricing scheme, and find out which pricing scheme is better.

Optimal supply capacity guaranteeing investment decision for a pharmaceutical company with supply fluctuation risk082-0271


Yunrong Zhang, Student, Sun Yat-Sen University, China

Considering the supply fluctuation risk of raw materials, this paper studies the supply capacity investment of a pharmaceutical company-a short termguaranteed purchasing contract and a long term self-supply base construction. Additionally, this paper uses a real case to evaluate such two supplycapacity investment decisions under different supply market characteristics.

Identifying institutional mechanisms for innovations and regulatory changes within the pharmaceutical sector082-1250



Proactive and reactive institutional engagement mechanisms are identified for innovations linking different regulatory systems within thepharmaceutical sector. Publicly available innovation cases are segmented and explored within the pharmaceutical networks. In this paper, we proposean institutional engagement framework for pharmaceutical innovation scenarios and a visual mapping tool for the complex policy-innovation landscape.

Service Operations

472


Optimization of Service Systems

Chair(s): Panagiotis Repoussis


Contributed Session

Research on Tourism Service Supply Chain Order Allocation with Demand Uncertainty082-0594

Haifeng Zhao, Associate Professor, Tongji University, China

Xiuji Feng, Student, Tongji University, China

Monday, 08:00 AM - 09:30 AM

This paper builds a multi-objective planning model to solve order allocation problems with the prediction of market demand uncertainty and thecondition a tourism service integrator faces a number of tourism service suppliers. Then the numerical analysis shows how the degree of the demanduncertainty influences the properties of the model.

Heuristics for Call-Center-Based Scheduling of Field Visits082-0393

Yanlu Zhao, Student, Essec Business School, France

Felix Papier, Professor, Essec Business School, France

In this paper, we formulated the appointment scheduling problem for sales visits in an outbound call center as Markov Decision Process. Then, weshow the existence of an optimal policy, analyze sensitivity on environmental parameter, develop an upper bound on the optimal performance, anddesign a heuristic to solve such a complex problem.

Capacity transfer in queueing systems serving impatient customers082-1048

Srikanth Krishnaprasad, Student, Indian Institute Of Management Bangalore, India

Rajeev Tripathi, Assistant Professor, Indian Institute Of Management Bangalore, India

This paper proposes a mechanism for sharing of costs amongst servers in a queueing system serving impatient customers when there is an option ofcapacity transfer. We model the scenario using cooperative game theory and compute core as a cost-sharing scheme.

Multi-objective Local Search for Districting of Urban Service Networks082-1279

Panagiotis Repoussis, Assistant Professor, School Of Business, United States

Dimitris Paraskevopoulos, Senior Lecturer, University Of Bath, United Kingdom

Christos Tarantilis, Professor, Athens Univ Of Econ & Bus, Greece

This paper deals with districting problems that appear in urban distributed service networks (e.g. parcel lockers, postal relay boxes, and cash points).New enhanced geographical and transportational criteria and a multi-objective local search algorithm are proposed. Also key insights and newperformance indicators are derived using real life data.


473


Human Behavior in Quality Management

Chair(s): Dong Xie


Contributed Session

An empirical examination of the relationship between managerial behavioral orientation and quality performance082-0888

Young Sik Cho, Assistant Professor, Jackson State University, United States

Kevin Linderman, Professor, University Of Minnesota, United States

Literature indicates that employees tend to respond to customers based on their inherent behavioral orientation. This study examines the relationshipsbetween metacognition, customer/sales orientations, and quality performance. The findings contribute to a better understanding of how the concept ofcustomer-defined quality materializes during the process of QM implementation.

Effects of Signal-based Instruction and Feedback on Quality and Performance of Complex Tasks082-1069

Nils Abele, Student, University Of Siegen, Germany

Marcus Schweitzer, Professor, University Of Siegen, Germany

Sven Hoffmann, Lecturer, University Of Siegen, Germany

Aparecido Pinatti De Carvalho, Lecturer, University Of Siegen, Germany

This presentation addresses effects of various signal-based instruction and feedback representations on quality and performance of complex tasks.The task observed in a user-centered approach is based on the assembly of electrical circuits. We outline a qualitative study to investigate the matter,focusing on uncovering differences between experts and novices.

Tackling Causal Ambiguity In Manufacturing Improvement Project Selection082-1090

Thomas Ladinig, Student, Szechenyi Istvan University, Hungary

Gyula Vastag, Professor, Szechenyi Istvan University, Hungary

A decision support system was developed to link judgments of an expert team with results of a discrete event simulation to improve the performance ofa job shop system. The DSS combines behavioral aspects of social judgment theory with quantitative methods of OR/OM by using a lens modelapproach.

On Behaviors of Selling Counterfeit Products in a Competing Environment: An Experimental Study082-0531

Dong Xie, Student, Tsinghua University, China

Xiaobo Zhao, Professor, Tsinghua University, China


Jinxing Xie, Professor, Tsinghua University, China

Nan Luo, Student, Tsinghua University, China

This paper conducts an experimental study to investigate behaviors of selling genuine/counterfeit products of two sellers in a competing environment.The results show that, in such environment, sellers exhibit bounded rationality and mental accounting bias. Additionally, we find that the impact ofcompetition on selling counterfeit products is weaker than standard prediction.

Monday, 08:00 AM - 09:30 AM


474


Service Management Issues in Hospitals

Chair(s): E. David Zepeda


Contributed Session

Linen Management in a Large Hospital in India082-1690

Ravichnadran Narasimhan, Professor, Indian Institute Of Managemnet, India

In this work, we develop a simulation based model to optimize the investment on Linen in a 2500-bed hospital without compromising the service levelexpectations. The critical components of the system are identified for appropriate management actions.

Service Mix, Market Competition, and Cost Efficiency: A Longitudinal Study of U.S. Hospitals082-0210

David Ding, Associate Professor, Penn State University Erie, United States



This study examines the impact of two different dimensions of service mix, namely specialization and differentiation, on hospital cost efficiency underdifferent market conditions. A set of hypotheses were tested with a longitudinal dataset for over 3,000 major acute care general hospitals from 1996 to2013.

On the Relations between Operational Focus, Operating Experience, and Operational Performance: Evidence from PatientDischarges

082-1318

E. David Zepeda, Assistant Professor, Northeastern University, United States

Gilbert Nyaga, Associate Professor, Northeastern University, United States

Gary Young, Professor, Northeastern University, United States

Operational focus has been a long standing topic of interest to the operations management field. Operational focus is also of much interest in healthcare. Using patient discharge records from California hospitals over a five-year period, we evaluated the inter-relationship between operational focusand operating experience in cardiology operating units.


475


Collaboration and Innovation in a Networked Economy

Chair(s): Ajay Das


Contributed Session

Improving an organization’s knowledge and innovation with a cognitive science view of how people learn082-1532


Heather Robinson, Information Technology Specialist/Adjunct Faculty, University Of North Texas, United States

Organizational learning concepts often relate concepts of exploration and exploitation for knowledge development and innovation. Less explored ishow cognitive science theory can be used to design firm structures and operations. This presentation explains how cognitive learning concepts can beused to support knowledge construction for firm competitive advantage.

Behavioral decision making in the semiconductor product design process082-1229

Hiroki Sano, Associate Professor, Ritsumeikan University, Japan

In the product design process of semiconductor devices, it is critical to effectively coordinate decisions by the product designer and the manufacturerwho have different objectives. Relying on simulation studies, we discuss how behavioral aspects of each firm’s decision making can cause inefficiencyin the product design process.

Innovation through Supply Chain Co-Creation in Regional and Global Networks082-0755

Lise Haukeberg, Student, Molde University College, Norway

Lise Halse, Associate Professor, Molde University College, Norway

The study presents literature on how value co-creation takes place in regional and global manufacturing networks, aiming at shedding light on whatrole geographical proximity has on value co-creation. Cases from a high cost location are presented to demonstrate how innovation takes place inregional and global supply chains.

The Influence of a Firm’s Supply Network on its Innovation Capability082-1538

Shubhobrata Palit, Student, Georgia Institute Of Technology, United States

Soumen Ghosh, Professor, Georgia Institute Of Technology, United States

In this research, we explore the role of a firm’s supply network in driving its innovation capability. Using secondary data, we examine how the diversityand the intensity of innovation expertise in its supply network, as well as the technology overlap of a firm with its supply base impact the firm’sinnovation capability.

Diversity in collaboration: Effects on Innovation082-0497

Ajay Das, Professor, Baruch College, United States

Sandip Basu, Assistant Professor, Baruch College, United States

Monday, 08:00 AM - 09:30 AM

In this paper, we examine the role of diversity in collaborations that pursue innovation performance and use patent data from the semi-conductorindustry to examine the effects of diversity on innovation performance. Our findings suggest that diversity may have quite distinct effects on innovationperformance, with implications


476


Innovation & Simulation

Chair(s): Javier Delcid Carrasco


Contributed Session

Similarities and Differences in Undergraduate OM courses082-0619

Anna Devlin, Assistant Professor, University Of Alabama Huntsville, United States

Jatinder Gupta, Professor, University Of Alabama Huntsville, United States

Through a survey of 200 business schools in the US, this research highlights the similarities and differences across introductory OM courses in termsof size, topics covered, assessment methods, and content delivery. Our research emphasizes the disparity across universities, summarizes concerns,and points to future directions in teaching operations management.

Curricular innovation in Higher Education: How are innovation policies managed in the redesigns of universities?082-1609

Taria Andino Ruiz , Student, Universidad Nacional Autonoma Honduras, Honduras

Javier Delcid Carrasco, Student, Unitec, Honduras

Cesar Ortega, Student, Unah, Honduras

The assurance of quality in higher education has become an axis of constant concern, so to strengthen the quality, some institutions have implementedcurricular redesign processes. This study shows the top-down logic with which these processes are developed, generating the implementation of thecurricular innovation and its operative aspects.

The effect of web-based simulation on learning operations management082-0582

Tung Nguyen, Lecturer, Vietnam National University Ho Chi Minh City, Vietnam

Web-based simulation games can motivate students to adopt deep-learning strategies. A quasi-experimental study of 53 students, divided into gameand no-game groups, revealed that students who played the game experienced a deeper level of learning. However, students who did not play thegame felt more competent and exerted greater efforts.


477


Behavior in Newsvendor Decisions

Chair(s): Kai Hoberg


Contributed Session

Does gamification have influence on Newsvendors' decision making performance?082-0689

Sina Zare, Student, University Of Texas Arlington, United States

The present study aims at investigating the impact of the key features of gamification on the Newsvendors' decision making performance. Furthermore,we study different psychological traits that may moderate the aforementioned relationship.

Is the Optimal Suggestion the Best for Managerial Decision Making?082-0947

Xiaojing Feng, Student, Shanghai Jiao Tong University, China



Given that people often show algorithm aversion, we investigate how people will make order decisions when provided with suggestions from differentdecision support systems in the laboratory under the classical newsvendor setting. In our paper, we find that human newsvendors’ pull-to-center biascan be alleviated or even eliminated under certain conditions.

Empirical Evidence for the Behavioral Newsvendor082-0277

Christina Imdahl, Student, Kuehne Logistics University, Germany

Kai Hoberg, Professor, Kuehne Logistics University, Germany

This study examines different biases from the behavioral newsvendor with empirical data. In it, we compare human orders to orders from an automatedsystem, allowing us to compute the size of the biases for each human controlling for system-induced errors. The influence of different productproperties, (e.g., price), is analyzed accordingly.


478


Supply Chain Networks

Chair(s): Sebastian Gehrlein


Contributed Session

Linking Strategy and Practice: The Role of Tactical Planning in Supply Chain Resilience082-0702

Hendryk Dittfeld, Student, University Of Groningen, Netherlands

Monday, 08:00 AM - 09:30 AM

Kirstin Scholten, Assistant Professor, University Of Groningen, Netherlands

Dirk Pieter Van Donk, Professor, University Of Groningen, Netherlands

There is limited understanding on what role Sales and Operations Planning (S&OP) has in dealing with disruptions with respect to proactive andreactive strategies. We address this issue by conducting a multiple case study drawing on 25 interviews and extensive internal documentation ofmonthly S&OP documents and daily disruption-logs.

Network Characteristics and Supply Chain Disruption Resilience082-0859

Yuhong Li, Assistant Professor, Old Dominion University, United States

Christopher Zobel, Professor, Virginia Polytechnic Institute And State University, United States

Onur Seref, Associate Professor, Virginia Polytechnic Institute And State University, United States

Inspired by the growing need to understand supply chain network structure and its impact on supply chain resilience, this study investigates therelationships between network characteristics and supply chain resilience. We also conduct a case study to show how understanding thesecharacteristics can gain a knowledge of supply chain resilience.

Criteria Describing “Critical Lower-tier Suppliers” in Global Supply Networks: A Literature Overview082-1243

Manuela Gabriele Reinisch, Product Owner, Unycom Gmbh, Austria



Over the past decades, supply chains in global markets transformed into complex supply networks incorporating high supply risk for buying firms. Thesupply risk is determined by the number of lower-tier suppliers occupying critical positions. This literature-based research presents determinants whichare granting a lower-tier supplier the status “critical”.

The Impact of Complexity on Supply Disruptions and Resilience in Supply Networks082-1396

Sebastian Gehrlein, Student, University Of Mannheim, Germany


Prior research revealed the impact of complexity on the frequency of supply disruptions. However, little is known about the influence of complexity onresilience in case of disruptions. This study empirically investigates the impact of supply chain complexity on firm resilience in case of supplydisruptions.

Retail Operations

479


Retail Inventory Management

Chair(s): Fredrik Eng-Larsson

Invited Session:

Invited Session

Selling to Nanostores: Optimal Sales Effort in Traditional Retail082-0349

Jiwen Ge, Lecturer, --, United States



Lei Zhao, Associate Professor, Tsinghua University, China

Nanostores are small retail stores which are prevalent in mega-cities. Consumer Packaged Goods manufacturers frequently send salespersons to visitnanostores and generate sales. In this article, we build MDP models to optimize a manufacturer’s sales effort strategy while considering the suboptimalbehavior of the nanostores. As a result of our work, we derive optimal policies and parametric results.

Understanding Customer Willingness to Wait in Grocery E?commerce Operations082-0392

Pedro Amorim, Assistant Professor, Inesc Tec And Faculty Of Engineering, Up, Portugal

José Luis Borges, Assistant Professor, Inesc Tec And Faculty Of Engineering, Up, Portugal

In grocery e?commerce operations, understanding the customer willingness to wait (WTW) – customer desired lead time between order placement andorder reception – yields benefits across the different processes (e.g., inventory management). This study uses historical e-commerce records and applyanalytical methods to identify the variables that influence customers WTW.

Improving retail store profit through optimal backroom inventory control082-0678

Lita Das, Student, Massachusetts Institute Of Technology, United States

Andre Carrel, Assistant Professor, Ohio State University, United States

Chris Caplice, Professor, Center For Transportation And Logistics, United States

Retail store performance is often constrained by backroom space and is one of the hardest resources to manage. Our model maximizes for store profitthrough optimal inventory levels under backroom-space constraints and is implemented for a restaurant-industry store where the consumable itemsdiffer from the SKUs stored in the backroom.

Near or Far? The Impact of Inventory Location on Demand in Online Retailing082-0746

Christoph Baldauf, Student, Stockholm Business School, Sweden

Fredrik Eng-Larsson, Assistant Professor, Stockholm Business School, Sweden

Olov Isaksson, Assistant Professor, Stockholm Business School, Sweden

In this paper, we consider a retailer with an online channel. Items sold through the channel are stored either at the retailer's central warehouse, withfast delivery, or at its suppliers, with slower delivery. We empirically investigate the impact of inventory location on demand and develop a procedurefor how to allocate products.

Monday, 08:00 AM - 09:30 AM


480


Sustainable Supply Chain Management II

Chair(s): Chunguang Bai


Contributed Session

The implication of stringent buyer environmental requirements on sustainable supply chain082-1045

Rezaul Shumon, Student, Rmit University, Australia

Shams Rahman, Professor, Rmit University, Australia

Kamrul Ahsan, Senior Lecturer, Rmit University, Australia

This research investigates why environmental requirements from buying firms become stringent and how these requirements impact supplier’senvironmental performance. Results show that buyer stringent environmental requirements positively impact supplier’s environmental performance.Also supplier firm’s internal capability facilitates the relationship between stringent buyer environmental requirements and suppliers environmentalperformance.

Win-win coordination in the contract-based MTO supply chain under a flexible cap-and-trade scheme082-0341





Few pieces of research have considered the synergistic benefits achievable through coordination among supply chain players to ease financialburdens and improve effectiveness in emission reduction. This research investigates the effectiveness of the flexible cap-and-trade policy for emissionreduction, where the coordination problem and Pareto improvement conditions are solved by newsvendor models.

Embeddedness and diffusion of sustainable activities in supply chains082-1514

Kwanheui Cheon, Student, University Of Texas Rio Grande Valley, United States

Muratcan Erkul, Associate Professor, Kutztown University, United States

Developing or/and implementing sustainable practices such as process innovation or new products along a supply chain involve challenges. This studyexamines how embeddedness plays a role in facilitating development or/and implementation of sustainable practices and explores the similarity ofsustainable activities among supply chain members.

Optimal Selection and Investment-Allocation Decisions of Sustainable Supplier Development Practices082-1832

Chunguang Bai, Professor, Dongbei University Of Finance & Ecnomics, China

Sustainable supplier development is considered a strategic option available. However, organizations generally have limited resources. It becomesnecessary not only to determine the best set of SSDPs but also allocate the resources among the SSDPs to attain the maximum level of performance.In this wor, we introduce an optimal integrated model.


481


Conceptual Building

Chair(s): Jacob Simons Jr


Contributed Session

Multi-echelon Supply Chain Coordination : Review & Future Directions082-1414

Kumaravel Sivakumar, Student, Iim Tiruchirappalli, India

With proliferation of globally dispersed supply chains, this study attempts to provide a comprehensive systematic review of supply chain coordinationstudies in the context of multi-stage supply chains, published in top-tier OM journals. The goal of the paper is to identify research trends, gaps andfuture directions.

Green IT: Disposal and reception of electrical and electronic waste082-1483

Davis Alves, Assistant Professor, Uscs - Universidade Municipal De São Caetano Do Sul, Brazil

Milton Farina, Professor, Uscs - Universidade Municipal De São Caetano Do Sul, Brazil

Electrical and electronic waste is an important demand for organizations and for society. Disposal activities, such as disassembly, separation ofcomponents, and reception by specialized companies, are an important topic of analysis to optimize the process based on sustainability and socialresponsibility.

Collaborative Planning, Forecasting, and Replenishment (CPFR): What Have We Learned and Accomplished?082-1808

Jacob Simons Jr, Professor, Georgia Southern University, United States

Collaborative Planning, Forecasting, and Replenishment seeks to coordinate supply chains by orchestrating demand and supply planning in the orderfulfillment process. We review and summarize the research, highlighting variations in its manifestations, applications, and benefits. We alsodifferentiate contributions in terms of methodology, context, and measures of success.

Monday, 08:00 AM - 09:30 AM


483

Monday, 08:00 AM - 09:30 AM, GBR B Track:

Pricing and Revenue Management in Retail

Chair(s): Bulent Erenay


Contributed Session

Dynamic and Targeted Bundle Pricing for Independently Valued Products082-1105

Burak Gokgur, Student, Koc University, Turkey

Selcuk Karabati, Professor, Koc University, Turkey

In this paper, we consider a retailer offering two products (primary and secondary) to multiple customer segments. The retailer’s goal is to liquidate theinventory of the primary product while maximizing her revenue. Through a numerical study, we find that dynamic and segment-specific bundle pricingcan have a positive impact on revenue.

Optimal Design of Opaque Distribution Channels: Posted Price vs Name-Your-Own-Price Mechanisms082-1237

John Wilson, Professor, Ivey School, Canada

This paper investigates the choice between opaque fixed price channels and name your own price channels or a combination thereof with no overlyrestrictive assumptions made about buyer behavior. It is definitively shown that a combination of name-your-own-price and fixed price channels ispreferred to a fixed price opaque channel.

Dynamic Pricing of Public Goods under Public-Private Partnerships Scheme082-0591

Bingsheng Liu, Associate Professor, Tianjin University, China

Xiaohua Zhao, Student, Nankai University, China

Xue Zhao, Student, Tianjin University, China

Xiaohong Chen, Professor, Hunan University Of Commerce, China

With regard to public goods under Public-Private Partnerships Scheme, this paper designs a methodology to determine both optimal concession periodand prices in an authorized contract. Stochastic dynamic pricing is adopted to achieve an optimal revenue for private sectors, while the government’sbehavior is formulated as an upper level to implement regulation.

Designing Closed-Loop Supply Chain for Consumer Returns with Diminishing Price and Capacity082-1531

Yertai Tanai, Assistant Professor, California State University-Fresno, United States

Kamil Ciftci, Student, Lehigh University, United States


In this paper, we model a closed-loop supply chain for a retailer firm that processes product returns for resale. We consider a market where a sale isrealized in the beginning of time and its returns are observed over time. We formulate a profit-maximization model for the returns life cycle.


486

Monday, 08:00 AM - 09:30 AM, GBR E Track:


Chair(s): Alex Scott


Contributed Session

It’s Raining, It’s Pouring, the Inspector is Snoring: Task Selection in Varying Work Environments082-0050

Alex Scott, Assistant Professor, Northeastern University, United States

Workers often have discretion over the tasks they perform, which introduces the potential for bias in their decisions. In this paper, we investigatewhether exogenous variation in the work environment affects an inspector's decisions of whether to inspect and what type of inspection to performusing millions of observations on inspector decisions.

The impact of power on different forms of information sharing behavior082-0976

Dijia Fu, Student, Zhejiang University, China

Baofeng Huo, Professor, Zhejiang University, China

The discrepancy of power between organizations raises the possibility of the abuse of power during interactions. In our study, we investigate howpower target may react to different forms of power. We examine the impact of customer coercive and non-coercive power on the manufacturer’s formaland informal information sharing behaviors.

Antecedents and consequents associated with adherence to healthcare professionals’ recommendations082-1317


Maria Gouvea, Associate Professor, Universidade De São Paulo, Brazil

This study is a novel contribution towards understanding key factors that influence the decision of a healthcare consumer to adhere or not a medicalrecommendation and their consequents beyond the cognitive dimension behavior.

An Empirical Study of Promotion Effects on Store Sales082-0220

Mengmeng Wang, Student, Shanghai Jiao Tong University, China


Qianchao Liu, Student, Shanghai Jiao Tong University, China

Monday, 08:00 AM - 09:30 AM

The fast popularization trend of mobile payment usually attributes to promotion activities. To theoretically understand the intrinsic schemes ofpromotion activities, this paper conducts empirical analysis to investigate the impacts of a mainstream promotion method on store sales. Additionally,we further measure the factors that impact the effects of the specific promotion.

Monday, 09:45 AM - 11:15 AM

POM in Practice

495


Operations Management of New Service Systems

Chair(s): Bo Feng

Invited Session:

Invited Session

Pricing and Quality Commitment in Crowdfunding082-0300

Qian Gao, Student, University Of Science And Technology , China

Xiaolong Guo, Associate Professor, University Of Science And Technology Of China, China


Two types of quality disclosure in crowdfunding projects exist: quality commitment exisiting in most projects on China’s platforms such as Taobaocrowdfunding and no-quality commitment with a note says “the more money raised, the better quality provided" existing in Kickstarter. Therefore,should creators commit to quality for consumers?

The decision on stimulating shared-supplier innovation under market competition082-1666

Cong Liu, Student, Huazhong University Of Science And Technology, China

Weilai Huang, Professor, Huazhong University Of Science & Technology, China

Fang Guo, Student, Huazhong University Of Science And Technology, China

By using a cost-sharing game model, this paper investigates how interaction behaviors of manufacturers' cooperation and non-cooperation influencesthe decisions of simulating shared-supplier innovation in a supply chain consisting of two competing manufacturers and a shared-supplier

Antecedents and Underlying Mechanisms of Crowd Formation in Tournament-Based Crowdsourcing: A Contagious-CompetitionPerspective

082-0668




Adegoke Oke, Associate Professor, Arizona State University Tempe, United States

This research draws from diffusion theory and tournament theory to examine the influence of an event design on crowd formation in a tournament-based crowdsourcing context. Based on secondary data analysis, this research proposes a contagious-competition mechanism to explain and tomanage crowd formation in tournament-based crowdsourcing.

Data driven assortment planning for online commerce082-0465

Huiqiang Mao, Student, City University Of Hong Kong, Hong Kong

Yanzhi Li, Associate Professor, City University Of Hong Kong, Hong Kong

In this paper, we design an efficient reinforcement learning framework that is driven by online sales data to dynamically learn customers' choicebehaviour and update assortments for an online shop. Experiments with real data demonstrate that our paper's approach is very effective andimproves the current best practice significantly.


496



Chair(s): Jose Martino Neto


Contributed Session

A methodology to define the optimal fleet composition to delivery areas for reducing CO2 emissions082-1545

Josue Velazquez-Martinez, Assistant Professor, Massachusetts Institute Of Technology, United States


Karla Gamez-Perez, Lecturer, Massachusetts Institute Of Technology, United States

Tugba Efendigil, Researcher, Massachusetts Institute Of Technology, United States

In this article, we propose a methodology that allows firms to assign the optimal fleet composition to specific regions within cities to minimize CO2emissions. We tested our approach in a large retailer and we ran experiments. We find that companies may achieve reductions in CO2 emissions up to10%.

Managerial Incentives for Green Investments082-0403

Jasper Veldman, Associate Professor, University Of Groningen, Netherlands

Gerard Gaalman, Retired, University Of Groningen, Netherlands

This paper studies the managerial incentives for green investments in a duopoly setting. We analyze how the structure of a manager's green incentivesdepends on a consumer's willingness to pay for green products, investment capability, and whether green products are cheaper or costlier to producecompared to regular ones.

Game Theoretic Analysis of Models in Green Supply Chain Coordination082-1324

Chetna Chauhan, Student, Indian Institute Of Management Rohtak, India

Amol Singh, Assistant Professor, Indian Institute Of Management Rohtak, India

With rising environmental concerns, recent years have witnessed a significant surge of academic and corporate interest in green supply chaincoordination. This is evident from the rise in channel coordination literature focused towards elimination of sub-optimization. This paper reviews &analyses these coordination models using a developed framework.

Monday, 09:45 AM - 11:15 AM

Regional rate differentiation in the aviation fuel and influence on the environment: A Case Study082-0374

Celia Pizolato, Professor, Ceeteps, Brazil

Wanny Giorgi, Professor, Ceeteps, Brazil

Jose Martino Neto, Professor, Centro Paula Souza, Brazil

Mariluci Martino, Professor, Ceeteps, Brazil

José Carlos Ribeiro, Retired, Ceeteps, Brazil

The article figures out the effects of rate regulation of aviation fuel on the air transport industry and environment in Brazil. The regional ratedifferentiation increase costs and establishes social impacts, as well as profitability and to the environment. This article also presents the reduction ofconsumption’s alternatives.


497


Expedition, Information and Demand Management in Inventory Management

Chair(s): Sean Willems


Contributed Session

Employing Resampling Techniques to Improve Inventory Targets for Low-demand Items082-1367

Le Wang, Student, Questrom School Of Business, United States

Sean Willems, Professor, University Of Tennessee Knoxville, United States

Many firms have products with relatively low demand. Our industry partner has 40,000 SKUs that have average demand less than five units per daywith many days of zero demand. In this paper, we develop a simple resampling technique to make the best use of demand history and improveinventory performance.

Stocking and Expediting in Two-Echelon Spare Parts Inventory Systems082-0424

Melvin Drent, Student, University Of Luxembourg, Luxembourg

Joachim Arts, Associate Professor, University Of Luxembourg, Luxembourg

In this paper, we consider a two-echelon inventory system for repairable items where the repair of failed parts may be expedited. We look at theminimization of investment costs under availability and expediting constraints. For this non-linear non-convex integer programming problem, wedevelop a greedy heuristic and a decomposition and column generation based algorithm.

Using customer order time windows for better replenishment decisions in online retail082-0019

Gonçalo Figueira, Assistant Professor, Inesc Tec And Faculty Of Engineering, Up, Portugal

Pedro Amorim, Assistant Professor, Inesc Tec And Faculty Of Engineering, Up, Portugal

Jorge Mendes, Student, Inesc Tec And Faculty Of Engineering, Up, Portugal

In online retail, customers place orders for a future due date, providing a time window that the retailer can use to better manage its inventory. In thispaper, we explore the relation between this problem and the well-known "advanced demand information" setting and show the impact of consideringthis window on retailers’ performance.


498


CRM: Consumer Satisfaction and Loyalty

Chair(s): Chang Seob Yeo


Contributed Session

Can a theoretically consistent multidimensional measure of product quality explain loyalty better than customer satisfaction?082-1332

Ramesh Roshan Das Guru, Student, Gsem, University Of Geneva, Switzerland

Marcel Paulssen, Professor, Geneva School Of Economics And Management, Switzerland

With a two-wave panel study of customers in two product categories, we hypothesize that a theoretically consistent multidimensional measure ofproduct quality would supersedes satisfaction in explaining customers’ loyalty and their willingness to pay premium over time. Additionally, boundaryconditions for this quality measure’s impact on outcomes were also confirmed through our research.

Loyalty program and delivery service quality, the impact on sales performance082-0488

André Luís Duarte, Professor, Insper Institute For Education And Research, Brazil

Domingos Neto, Student, Insper Institute For Education And Research, Brazil

Danny Claro, Associate Professor, Insper Institute For Education And Research, Brazil

This study investigated the effect of B2B Loyalty Program and the quality of delivery service on sales performance of a commodity manufacturer. Apanel analysis with 308.808 observations (13.367 clients and 24 months) indicated that delivery service quality has a stronger and positive impact thanLoyalty Program on sales.

Narrow Path to sticky Firm-Member Relationship: Analysis of a San Francisco Area Chamber of Commerce082-0636

Vafa Saboori-Deilami, Assistant Professor, Dominican University Of California, United States

Changseob Yeo, Assistant Professor, Dominican University, United States

Membership is an important resource for subscription-based non-profit organizations. Membership quality as stickiness in firm-member relationshipincreases the effectiveness and efficiency of organization's operations and marketing functions. By analyzing data collected from a San Francisco BayArea chamber of commerce, this study identifies determinant factor for developing a sticky relationship.

Monday, 09:45 AM - 11:15 AM


499


Information Design in IS and OM

Chair(s): Zhao Cai


Contributed Session

Sales and Operations Planning meets Enterprise Architecture Management082-1081

Tobias Kreuter, Student, University Of Münster, Germany

Bernd Hellingrath, Professor, University Of Münster, Germany

Luiz Scavarda, Professor, Pontifica Universidade Catolica Do Rio De Janeiro- Puc Rio, Brazil

Sales and Operations Planning (S&OP) is an emerging topic, receiving significant attention from the OM community. Current studies highlight thepersisting research-practice gap. This paper provides a novel approach and guides the S&OP development in two organizations by applying EnterpriseArchitecture Management, a concept borrowed from the Information Systems community.

Research on Hierarchical production plan management system in the large-scale power-generation equipment manufacturingenterprise

082-0984

Xiaobing Liu, Professor, Dalian University Of Technology, China

Lin Lin, Student, Dalian University Of Technology, China

Fanghong Xue, Lecturer, Dalian University Of Technology, China

Yue Wang, Student, Dalian University Of Technology, China

This paper establishes a hierarchical production plan framework of project-based manufacturing considering resource constraints. The systemdescribes hierarchical relation and task decomposed relation across three-dimension. A plan information platform for collaborative optimization andmanagement of multi-stage plans under PM which integrates functions of ERP, PPS, and MES is designed and developed.

Learning Strategic Forecast Sharing in Collaborative Planning, Forecasting, and Replenishment (CPFR) Systems082-0544

Zhao Cai, Lecturer, University Of Science And Technology Of China, China

Chee-Wee Tan, Professor, Copenhagen Business School, Denmark

Hefu Liu, Professor, University Of Science And Technology Of China, China


In Collaborative Planning, Forecasting, and REplenishment (CPFR) systems, retailers strategically share demand forecasts with manufacturers toensure prompt delivery. This study investigates how retailers reduce the lead time of orders by adjusting forecasts to incorporate previous experiencewith manufacturers’ production capacity, revealing learning curves by analyzing the retailer-product-month level panel data from a CPFR system.


500


Sustainable Operations & Supply Chain Management

Chair(s): Mohamed Komaki Shaya Sheikh

Invited Session:

Invited Session

Business Ecosystem View of Value Chain and Collaboration: A Networks Analytics Investigation082-1582

Kayvan Lavassani, Assistant Professor, North Carolina Central University, United States

Bahar Movahedi, Assistant Professor, North Carolina Central University, United States

The availability of big-data and the advancement in computational software & hardware has opened the new venues of research. This study presentsempirical networks analytics techniques applied in the study of global value chains and collaborative strategies based on the international trade, M&A,and strategic alliances in various industries.

Multi Objective Two-Stage Assembly Flow Shop with Release Time082-0853

Mohamed Komaki, Student, Case Western Reserve University, United States


Three simultaneous objectives of makespan, total weighted tardiness, and total weighted completion times for two-stage assembly flow shop withrelease time are explored. We present heuristics with superior quality and apply Reference-based Non-dominated Sorting Genetic Algorithm to solvethis problem.

Supplier portfolio considering disruption risks and carbon emission082-0902



This paper deals with supplier selection and order allocation problem for multiple period in multiproduct environment considering CO2 emissions anddiscount. The objective is to minimize the total economic cost and carbon emission cost for the aforementioned problem. We formulate the problemand solve it by AMPL.


501


Banking and Operations Management

Chair(s): Soraya Fatehi


Contributed Session

Monday, 09:45 AM - 11:15 AM

Critical Factors of the Digital Bank Development in Taiwan082-1771

Dong-Shang Chang, Professor, National Central University, Taiwan, Republic of China

Shu-Huan Chang, Digital Strategy Development Department Associate, O-Bank, Taiwan, Republic of China

Yi-Chun Chen, Student, National Central University, Taiwan, Republic of China

Multiple criteria decision analysis was applied to evaluate the transformation of digital bank for Taiwan. The results reveals that the digital financedevelopment will be subjected to the financial services information security and government regulations. However, digitized channel and financialtechnology will have a vital impact on digital banking development.

Financing the Account Receivable082-0650

Chen Bi, Student, University Of Science And Technology Of China, China

While a previous model of finance in supply chain is about capital-constrained newsvendor model between bank and factor, our amendment is CCNVbetween supplier and retailer in financial market deal with accounts receivable.

Crowdfunding via Revenue-sharing Contracts082-0093

Soraya Fatehi, Student, University Of Washington, United States


In this paper, we present a new model of crowdfunding where a platform acts as a matchmaker between a firm needing funds and a crowd of investorswilling to provide capital. Once the firm is funded, it pays back the investors using revenue sharing contracts.


502


Designing A Responsive Humanitarian Supply Chain

Chair(s): Leo Macdonald


Contributed Session

Strategies and practices in humanitarian operation: Complex and risky context082-1567

Renata Silva, Student, Northern Kentucky University Highland Heights, United States

Marlei Pozzebon, Professor, Hec Montreal, Canada

This paper aims to examine what are the strategies and practices developed by humanitarian workers that help collaborations in a complex and riskycontext. There were 30 interviews conducted with humanitarian workers. From analyzing the strategies and practices, the results indicate the need ofnetworking from the very beginning.

Resilience in Humanitarian Supply Chains: Lessons from Typhoon Haiyan082-1108

Emilie De Sarazignac, Student, Fundacao Getulio Vargas, Brazil

Susana Pereira, Associate Professor, Fundacao Getulio Vargas, Brazil

Glessia Silva, Student, Fundacao Getulio Vargas, Brazil

By conducting a case study on the humanitarian supply chain that was established after Typhoon Haiyan in 2013-2014, we investigate what are themain resilience capabilities in the humanitarian supply chain management. The study shows that the resilience capabilities of the global supply chainare improved throughout the relief actions.

Inventory Management of Perishable Disaster Relief Supplies082-0451

Jomon Paul, Professor, Kennesaw State University, United States

Leo Macdonald, Associate Professor, Kennesaw State University, United States

The literature on humanitarian logistics inventory management has largely overlooked the perishability of relief supplies. In our paper, we develop amathematical model to address this issue, incorporating uncertainty due to timing and severity of disasters, inventory lead-time, as well as supply shelflife, holding and disposal costs, and salvage value.


503

Monday, 09:45 AM - 11:15 AM, 335C Track:

Topics in Sustainable Water Management

Chair(s): Ekaterina Yatskovskaya


Contributed Session

Developing a Water Risk Screening Methodology for Supply Chain Management082-0603

Torben Schaefer, MSc., Eindhoven University Of Technology, Germany

Maximiliano Udenio, Assistant Professor, Ku Leuven, Belgium


In this paper, we assess the water risk associated with a manufacturing firm's upstream supply chain. We identify physical and amplifying water risks,and use a Monte Carlo Analytic Hierarchy Process Methodology to aggregate and score the water risks associated to suppliers based on location.

Differentiating payoffs from water related sustainability innovations082-0301

Rohit Nishant, Associate Professor, Rennes School Of Business, France


Monday, 09:45 AM - 11:15 AM

Water-related innovations can carry different levels of payoffs. In this paper, we conduct an empirical study using crisp-set Qualitative ComparativeAnalysis (csQCA) on water related innovations in India. Findings suggest that stand-alone (versus integrated) and people-centric (versus technology-centric) innovations help to decrease water use in private sector enterprises.

Natural resource scarcity in supply networks: An evolutionary theory perspective082-0734

Ekaterina Yatskovskaya, Reader, University Of Cambridge, United Kingdom


The research proposes a theoretical framework, following Darwinian evolutionary principles, to explore the firm’s adaptive behavior and learning withina water scarcity context. Utilizing a case study approach, the study suggests an supply network capabilities building process followed by a proposal ofsupply network configuration patterns.


504


Methods and Techniques of Operational Excellence

Chair(s): Xianghui (Richard) Peng


Contributed Session

Review of card-based control using POLCA082-1663

Jan Riezebos, Professor, --, Netherlands

POLCA is a card-based shop floor control system that has been applied in custom specific production situations, such as engineer to order and maketo order situations. Research has identified some issues with POLCA and other card-based control systems. This review discusses recent literatureand developments to address the issues.

Mapping Tools and Performance Measurement.082-0663

Takefumi Mokudai, Assistant Professor, Kyushu University, Japan

Zuhara Chavez Lopez, Student, --, Japan

The purpose of this paper is to illustrate the role of mapping tools in lean transformation and identify the way these integrate with measurementsystems. This research aims to provide a better understanding of the utilization of different mapping tools to help organizations benefit from theirusage.

The Role of Supply Chain Management within a Quality Focused Organizational Framework082-0233



This paper investigates the role of supply chain management (SCM) within a quality focused organizational framework that is based upon the BaldrigeAward. We examine the Baldrige categories and criteria that are associated with SCM. The examination results in positing and testing a SCM constructwithin a restructured quality organizational framework.


505


Issues in Emerging Economies

Chair(s): Saidat Sanni


Contributed Session

An Economic Model of the Impact of Patents on Manufacturing Productivity082-1521

Anand Kandaswamy, Economist, Nist, United States

Douglas Thomas, Economist, Nist, United States

Using 2004-2014 patent data, we build a sophisticated economic model to find the chief determinants of manufacturing productivity in 6 key industries.We find that patents have a more statistically significant impact on productivity than factors like capital spending and worker education.

Communities of Practice in Quality Improvement Initiatives: A Game Theoretic Approach082-0347

Kiran Kumaraswamy, Student, Indian Institute Of Management Bangalore, India


Siddharth Mahajan, Associate Professor, Iim Bangalore, India

This paper attempts to understand the impact of Communities of Practice (CoP) on quality initiatives of the firms, developing a three-player competitiongame to analyze the impact of CoP for firms. Additionally, this paper discusses the implications for different scenarios considering dominant, equal andfree rider situations amongst the firms.

Efficiency of the rail sections in Brazilian railway system, considering capacity uncertainty with fuzzy sets082-0249

Dalmo Marchetti, Student, Federal University Of Rio De Janeiro, Brazil

Peter Wanke, Associate Professor, Federal University Of Rio De Janeiro, Brazil

The capacity of the railway sections is annually declared by the own private operators, but it is vague. Regulatory agency tries to maximize the use ofthe rail capacity and minimize idleness. The aim of the research in this paper is to examine the rail sections efficiency, considering uncertainty of theoperators’ declaration.

The Effect of Macro-economic Indicators on BRIC Economies: A Co-integration and Error Correction Modelling Approach082-1613


Monday, 09:45 AM - 11:15 AM


This research seeks to model and investigate the long-run and short-run effects of oil price, exchange rate, import and export of goods and services onthe economic growth of Brazil, Russia, India, and China (BRIC) economies from 1960-2016 using the co-integration and error correction mechanism(ECM) approach.


506


Supply Networks, Logistics, Transportation, and Warehousing

Chair(s): Yixuan Ma


Contributed Session

Inventory Decisions when Offering Layaway082-1780

Stanko Dimitrov, Associate Professor, University Of Waterloo, Canada


This work presents a rather overlooked retailing scenario of retailers offering layaway. We note that layaway is a new retailing setting, without acorresponding analog, that impacts retailer inventory decisions. Modifying the classic newsvendor model, we provide insights on the optimal orderingdecisions a retailer makes when offering layaway.

The Future of Disruptive Innovations: The Implications of UAV’s and SDV’s in Transportation.082-0963


Karun Rathi, Student, Earlham College, United States

Nam Nguyen, Student, Earlham College, United States

Throughout its reiterations, Schumpeter’s Disruptive Innovation remains a central theory for assessing self-propelled technologies in transportation andlogistics. The theory is revisited from a contemporary lens based on the implications of UAV and SDV deployment in transportation. Criticalassessment of applications in the field, including future possibilities, are presented.

Policy and institutional mechanisms for developing supply network capabilities082-1203



This paper investigates the relationship between supply network capabilities and industrial policy interventions under proactive and reactive influenceswithin an industrial landscape. The study incorporates OM theory constructs to investigate network actors, coalitions and institutions. Case studyapproach is adopted, and actor engagement and institutional mechanisms are identified.

Analysis of applying additive manufacturing to an Automobile Service Part Supply Chain082-0107

Yijin Wei, Student, Massachusetts Institute Of Technology, United States


In this paper, we determine how best to deploy additive manufacturing within an automobile service-parts supply chain for end-of-life parts. Specifically,we examine the types of demands to be serviced with 3D printing to deliver the highest service level with the least costs, considering the technologicalcapability and uncertainty in demand and suppliers.

When Sharing Economy Meets Logistics Warehousing: Scraping and Analyzing Web Rental Listings082-0038

Yixuan Ma, Student, Beijing Jiaotong University, China

Alexander Ihler, Associate Professor, University Of California Irvine, United States

Baoxiang Pan, Student, University Of California Irvine, United States

Dan Chang, Professor, Beijing Jiaotong University, China

Yunfang Ma, Student, Beijing Jiaotong University, China

Current sources of data do not reflect recent market activity or the full scope of China Sharing Warehouse market. As a result of our research, wecollected, cleaned, analyzed, mapped, and visualized 80,000 real-time web sharing warehouses listings in China. In our paper, we looked how thisdata revealed fine patterns of warehouse distribution, acreage and price under real-time accumulating database.


507


Scheduling

Chair(s): Yuvraj Gajpal Lu Chen


Contributed Session

How to Optimize Television Programmes Schedule: A Case Study from the Media Industry082-1268

Mhd-Hani Alshami, Reader, Lancaster University, Canada

Michael Wright, Professor, Lancaster University, United Kingdom

In this paper, we have developed an innovative computer model for optimizing television programming and scheduling to maximize revenues undergiven constraints. Our research investigated academic work with practitioners’ experiences to build an integer programming model that helps expertprogram schedulers to place television programmes in time slots where they achieve optimum ratings

Dispatching Strategy for Autonomous Taxi Fleets082-1694

Barry Cobb, Associate Professor, Missouri State University, United States

Bing Liu, Assistant Professor, Hunan University, China

Monday, 09:45 AM - 11:15 AM

Linda Li, Assistant Professor, Missouri State University, United States

We build a model for the centralized taxi dispatching system. Under the total backorder assumption, it is proved that quasi-myopic policy is optimalwhen the assignment and the reposition cost are equal. We also develop an approximated algorithm for large problems.

Task scheduling of competitive customers in cloud computing environment082-0719

Yuvraj Gajpal, Assistant Professor, University Of Manitoba, Canada

Amit Bhardwaj, Assistant Professor, Thapar School Of Management, Thapar University, India

This paper presents task scheduling of two competitive customers in cloud computing environment. The purpose of the research is to minimize theobjective function of first customer subject to an upper bound on the objective function of second customer. An extensive numerical experiment isperformed to assess the performance of proposed algorithms.

A Parallel machines scheduling problem considering machine deterioration condition082-0435

Lu Chen, Associate Professor, Shanghai Jiao Tong University, China

Xiangyi Zhang, Student, Shanghai Jiao Tong University, China

Andre Langevin, Professor, École Polytechnique De Montréal, Canada

The trade-off between the workload scheduled on a machine and the cost incurred by the machine deterioration is defined and inserted into standardparallel machine scheduling formulation. The objective is to minimize the total cost, considering the future capacity. In this paper, we develop a two-phase heuristic algorithm in order to solve the problem.


508


Healthcare Service and Data Analytics

Chair(s): Antonio Silva


Contributed Session

Why do many diabetic patients not take the A1C test as recommended?082-0782

Sameer Kumar, Professor, University Of St. Thomas, United States

Muer Yang, Associate Professor, University Of St. Thomas, United States

Type 2 diabetes patients are recommended to take an A1C measurement every three months. However, many patients do not. A Markov decisionprocess model and an empirical model proposed by this article suggest that the patients who do not take the quarterly A1C test might behave rationallyand optimally.

Predictive Analytics for Operational Failures in Healthcare Systems082-1571

Keivan Sadeghzadeh, Assistant Professor, University Of Massachusetts Dartmouth, United States

Cynthia Rudin, Associate Professor, Massachusetts Institute Of Technology, United States

Despite the necessary improvements, healthcare systems still struggle to address operational failure issues. The objectives are to design novel modelsfor the prediction of failure time, by making use of complex and large-scale datasets to analyze causes and effects of failures in healthcare processes,as well as to improve decision-making.

Predicting Patient Risk of Alzheimer's Disease through Patterns of Previous Medical Care Utilization082-1435

Steve Gohmann, Professor, University Of Louisville, United States

Jian Guan, Associate Professor, University Of Louisville, United States

Sandeep Goyal, Assistant Professor, University Of Louisville, United States

Danny R Hughers, , ,

Using eight years of electronic health records and medical claims data collected from Centers for Medicare and Medicaid Services, this researchidentifies patient risk factors associated with Alzheimer’s disease. Using advanced analytical skills, we develop, compare, and contrast four predictionmodels and test their ability to predict Alzheimers disease.

The Elderly Triage Scale: analytic criteria in enhancing the operations in an elderly emergence department082-1305


Carlos Bologna, Analytics Architeture, Prevent Senior, Brazil

Plinio Faria, Student, University Of Sao Paulo, Brazil

Antonio Vidal, Assistant Professor, University Of Sao Paulo, Brazil

This study proposes an analytic triage system on the basis of urgency and efficiency. The main gol is to develop a widely-configurable neural networkthat allows for classifying patients according to clinical urgency and available resources.


509


Optimization Models for Healthcare Delivery

Chair(s): Carlos Franco


Contributed Session

Optimizing Population Screening for Infectious Diseases082-0772


Albert Wagelmans, Professor, Erasmus University Rotterdam, Netherlands

Joris Van De Klundert, Professor, Erasmus University Rotterdam, Netherlands

Monday, 09:45 AM - 11:15 AM

Door to door screening is a crucial tool for controlling epidemics like sleeping sickness. This research considers the following planning problem: giventhe expected evolution of an epidemic in a given set of villages, which villages should be screened when? We present models, optimization tools, acase study, and insights.

Network flow based models for weekly operations planning in home healthcare delivery082-1401

Fabián Castaño, Student, School Of Management, Universidad De Los Andes, Colombia

Nubia Velasco, Associate Professor, School Of Management, Colombia

This research addresses the problem of capacity planning, weekly scheduling, and routing assigned to care workers with multiple skills for deliveringhome health care services. A network flow model is exploited so as to represent the problem characteristics. Then, it is solved through exactapproaches including MIP and Benders decomposition.

A multi-objective mixed-integer model for scheduling and routing in home healthcare considering the service promise082-0190

Eduyn López-Santana, Student, Universidad Distrital Francisco José De, Colombia


German Méndez-Giraldo, Professor, Universidad Distrital Francisco José De, Colombia

This paper presents a mixed integer programming model for scheduling and routing caregivers in home healthcare that minimize the total travel timeand delay in patient care. Our results show an improvement in the combined objective function with respect to just considering travel times or attentiontimes.

Service Operations

510


Service Pricing

Chair(s): Rahul Makhijani


Contributed Session

Examining the characteristics and management challenges of on-demand services: a multiple case-study082-1142

Robbert-Jan Van Der Burg, Student, University Of Groningen, Netherlands

Kees Ahaus, Professor, University Of Groningen, Netherlands


George Huitema, Professor, University Of Groningen, Netherlands

More and more services nowadays are offered on-demand. The service literature, however, remains rather limited in discussing and explaining On-demand services. Therefore, based on a multiple case study, we define and characterize on-demand services and aim to understand any distinctivechallenges associated with managing on-demand services.

Price and Service Competition in a Tourism Supply Chain082-1725

Sarat Jena, Assistant Professor, Goa Institute Of Management, Goa, India, India

Purushottam Meena, Associate Professor, New York Institute Of Technology, United States

This paper studies a problem of two tour operators who compete on price and service to offer tour packages and serve the customers through acommon local operator. A mathematical model is developed for tourism supply chain under different scenarios to delve the impact of coordination ontotal profit.

Min Cost Bipartite Matching with Delays082-0437


Itai Ashlagi, Assistant Professor, Stanford University, United States

This paper considers the bipartite matching problem with delays where requests need not be matched greedily. Our objective is to minimize the sum ofthe distances between matched pairs and the sum of the waiting times of the requests. This tradeoff appears in many real-life scenarios, notably, ride-sharing platforms.

Assortment Optimization for Two Sided Matching082-0438


Itai Ashlagi, Assistant Professor, Stanford University, United States


In this article, we consider two-sided market platforms (e.g., Uber, Airbnb) that need to match agents. We analyze the assortment menu of agents (onopposite sides) to show each agent to minimize the chance of collisions and maximize the number of expected matches through the platform.Additionally, we analyze simultaneous and sequential settings.


511


Human Behavior and Risk Management

Chair(s): Tony Lynch


Contributed Session

Beyond Individual Biases: The effect of Organizational Structure in Learning from Near Misses082-1082

Helge Klapper, Assistant Professor, Rotterdam School Of Management, Netherlands


Monday, 09:45 AM - 11:15 AM

Firms often fail to identify and learn from near misses. Whereas previous research has focused on individuals as a source of such missedopportunities, we argue that organizational structure can attenuate or exacerbate the effect of individual biases and use simulations to show thehypothesized effects.

Learning From (Near) Failure – The Role of (Near) Accidents and Leadership-style082-1316


Florian Federspiel, Assistant Professor, Incae, Costa Rica

Daan Stam, Associate Professor, Erasmus University Rotterdam, Netherlands

Jelle De Vries, Assistant Professor, Vrije Universiteit Amsterdam, Netherlands


While learning from failure is not an easy task, recent findings suggest that learning from near-failure may yet be harder. Investigating anddisentangling the role of prior accidents, near-miss reporting, and the moderating role of leadership-style, we investigate both their antecedents andconsequences in avoiding future accidents.

Man-Made Supply Chain Disruptions, Top Management Teams, Boards Composition and Firm Performance082-1558

Tony Lynch, Student, The Univ. Of Texas Rio Grande Valley, United States

Disruptions create uncertainty. However, not much attention has been devoted to understanding the impact of man-made disruptions on firms’structure or the governance of these organizations. This study investigates the impact of man-made supply chain disruptions on boards of directorsand senior executives on firm operational performance.


512


Stochastic and Simulation Models in Healthcare Delivery

Chair(s): Vijaya Vijayasarathy


Contributed Session

Data Analytics and Simulation Optimization for Hospital Emergency Department Operations082-0525

Yong-Hong Kuo, Assistant Professor, Department Of Industrial And Systems Engineering, Hong Kong

Janny Leung, Professor, Chinese Univ Of Hong Kong (Shenzhen), China

This paper presents our work which uses simulations to analyze patient flows in a hospital emergency department (ED) in Hong Kong. We will alsopresent insights into managing ED operations derived from the simulation experiments.

Dynamics of Drug Resistance: Optimal Control of an Infectious Disease082-0639

Naveed Chehrazi, Assistant Professor, Mccombs School Of Business, United States

Lauren Cipriano, Assistant Professor, The University Of Western Ontario, Canada

Eva Enns, Assistant Professor, School Of Public Health, United States

In this paper, we study the optimal treatment policy for an infectious disease with drug resistance. The control problem has two continuous statevariables: the disease prevalence and drug’s "quality" (the fraction of infections that are drug-susceptible). As a result of our work, we prove that theoptimal policy is bang-bang with a single switching time.

Evaluating effectiveness of Project Odyssey®: A Simulation-Optimization Approach for the Wounded Warrior Project®082-1579

Vijaya Priya Vijayasarathy, Student, Carnegie Mellon University, United States


Roger Brooks, Senior Director, Wounded Warrior Project, United States

Project Odyssey® (PO), a Wounded Warrior Project® program, is designed to improve mental health of veterans with combat stress through multi-day,adventure-based rehabilitative retreats. This study uses a longitudinal dataset to identify geo-demographic trends relevant to PO’s performance, andevaluates processes for long-term effectiveness using a simulation-optimization model.


514


Operations Management Course

Chair(s): Tung Nguyen


Contributed Session

OM course for the 21st century082-0353

Bo Van Der Rhee, Professor, Nyenrode University, Netherlands


For this paper, we developed a complete Operations course in CANVAS which includes our own textbook, over forty educational videos, five casediscussions, five newly-developed integrated Littlefield simulations, and over four hundred multiple choice questions in question banks (a hundred withdetailed answers for practice exams). It's all ready-to-go in CANVAS Modules!

Toward Mastery: Student Engagement and Mastery of Operations Management Concepts082-0273

Joshua Strakos, Assistant Professor, Baylor University, United States

Blaine McCormick, Associate Professor, Baylor University, United States

Monday, 09:45 AM - 11:15 AM

The effect of student engagement on mastery of learning objectives is examined in required undergraduate Operations Management courses. In thispaper, we develop a low-stakes method to encourage engagement using a Learning Management System platform, mapping low-stakes studentengagement activities to high-stakes exam performance to assess the effectiveness of this method.

Introducing Human Behavior Concepts into the OM 'Core' Course082-0491

Joel Goldhar, Professor, Illinois Institute Of Technology, United States

Matt Lauritsen, Student, Institute Of Psychology, United States

Behavioral Operations is a growing area of interest in OM but rarely taught in the "Core" course. In this paper, we offer a set of Human BehaviorConcepts and Models that will help the OM Student better understand the role of people, including customers, in operational effectiveness in addion tocase and curriculum suggestions.

Service Operations

515


Service Quality

Chair(s): Kwangtae Park


Contributed Session

Service Quality model for Engineering Education: Faculty perspective082-1162

Narendra Lakal, Student, Indian Institute Of Technology Bombay, India


The purpose of this paper is to conceptualize a model of engineering education service quality (EESQ), from the faculty perspective in the Indiancontext. This research employed focus group discussions (FGD) with 28 engineering faculty members. FGD data was analyzed using content analysis.The findings revealed six dimensions of EESQ.

The moderating effect of frequency on service quality perceptions082-1230

Michael Stodnick, Associate Professor, University Of Dallas, United States


Pamela Rogers, Assistant Professor, Stephen F Austin State University, United States

Most service quality literature assumes that its impact on customer satisfaction is constant over time. This paper examines the potential moderatingeffect of service frequency on the link between service quality and customer satisfaction. In it, we show that the relationship changes as serviceencounter frequency increases.

Customer Satisfaction-Loyalty Relationship and its Moderators in E-commerce: A Meta-analysis082-1039

Yujing Chen, Lecturer, Guangdong University Of Finance, China

Dong Wang, Associate Professor, Guangzhou University, China

Yong Zha, Lecturer, University Of Science & Technology, China

In this paper, we conduct a meta-analysis from multiple literature fields to examine the relationship between e-satisfaction and several types of loyaltyperformance. The cumulative data suggests that e-satisfaction strongly influences three different loyalties. Using a regression analysis, we find thatindustry characteristics, object satisfaction, and questionnaire type moderate the satisfaction-loyalty relationship.

Does service innovation really improve the performance for the call center?082-0010

Hyojeong Kim, Service Certification Auditor, Ksa, Korea, Republic of (South Korea)

Kwangtae Park, Professor, Kubs(Korea University Business School), Korea, Republic of (South Korea)

This study investigates the effect of service innovation on the performance for the call center. This study also investigates whether there is a significantdifference between the group with service innovation and the group without service innovation, including a number of moderating vatriables.

Retail Operations

516


Empirical Research on Brick and Mortar Retailing

Chair(s): Vidya Mani

Invited Session:

Invited Session

Alleviating the impact of inventory errors on store performance: An empirical analysis082-0317

Rafay Ishfaq, Associate Professor, Auburn University, United States

Uzma Raja, Professor, University Of Alabama Tuscaloosa, United States

This study evaluates the effectiveness of strategies currently employed by retailers to manage the operational effect of errors in inventory records. Theempirical analysis indicates that these strategies have varying levels of amelioration across different IRI profiles within the store inventory.

Managerial incentives, operational decisions, and firm outcomes: Evidence from a quasi-experiment at a retail chain082-0466

Saravanan Kesavan, Associate Professor, University Of North Carolina Chapel Hill, United States

Camelia Kuhnen, Associate Professor, University Of North Carolina Chapel Hill, United States

Hyun Seok (Huck) Lee, Assistant Professor, College Of Business, United States

Using a novel dataset from 75 stores of a large retail chain that changed its incentive plan for store managers to spur greater cooperation among themand with the corporate office, this paper examines how incentives impact operational decisions and, consequently, store outcomes.

Reducing Product Expiration Through Aligning Salesforce Incentives082-0971

Monday, 09:45 AM - 11:15 AM


Nachiketa Sahoo, Assistant Professor, Boston University, United States

Waste generated from product expiration at retailers erodes industry profits substantially while burdening the environment. The industry recognizesexcessive selling as a driver of waste. We empirically investigate whether manufacturers can reduce product waste by designing salesforcecompensations schemes such that it improves, rather than hurts, their profits.

Impact of store downsizing on demand and supply082-0994


Doug Thomas, Professor, Darden School of Business, United States

This paper uses a detailed dataset on store transactions, inventory, and supply characteristics to conduct an empirical analysis around the impact ofstore downsizing decisions on demand (store profits) and supply (service level) at retail stores.

Retail Operations

517


Distribution and Fulfillment Issues in Retailing

Chair(s): Jonathan Jackson


Contributed Session

Distribution strategy evaluation for an e-tailer using DANP-PROMETHEE approach082-1057

Rohit Titiyal, Student, Indian Institute Of Technology Kharagpur, India

Sujoy Bhattacharya, Associate Professor, Indian Institute Of Technology Kharagpur, India

Jitesh Thakkar, Associate Professor, Indian Institute Of Technology Kharagpur, India

The purpose of this article is to evaluate the distribution strategies of an e-tailer using hybrid multi attribute decision making method which combinesthe DANP and PROMETHEE technique. This paper also proposes methodology validated for Indian context to extract the managerial insight andpractical implication.

E-Commerce-Driven Distribution Networks Design082-1376

Yesmine Rouis, Student, Kedge Business School, France

Walid Klibi, Associate Professor, Kedge Business School, France

Benoit Montreuil, Professor, Georgia Institute Of Technology, United States

This work deals with the omnichannel distribution problem and presents a modeling approach and deployment strategies, inspired from the physicalinternet concept. It reflects current innovative logistic organizations, last-mile delivery services, and ship-to/ship-from location options to cope with e-commerce channel expansion, service level expectations, and urban sustainability issues.

Optimization of product category allocation in multi-warehouse to minimize splitting of online supermarket customer orders082-0542

Shan Zhu, Student, Dalian University Of Technology, China

Yufei Yuan, Professor, Mcmaster University, Canada


Kai Huang, Associate Professor, Mcmaster University, Canada

Assuming each product category can only be stored in one of the k warehouses, we want to minimize splitting of multiple product customer orders byoptimizing product categories’ distribution among multiple warehouses. In this paper, a k-means clustering algorithm is used to find a heuristic solutionto the category assignment problem.

Real-Time Determination of the Best Fulfillment Channel for Orders in an Omni-Channel Supply Chain082-1235

Jonathan Jackson, Assistant Professor, Providence College, United States


Our algorithm allows for real-time determination of the best fulfillment channel for an order in an omni-channel supply chain through the incorporationof inventory levels, demand forecasts, shipping and handling costs, and delivery date. In this work, we compare simulation results against traditionalmyopic and siloed approaches.


518


Logistics & Location Design

Chair(s): Yalda Esmizadeh

Invited Session:

Invited Session

Price decisions of three-level dual channel supply chain considering the role of 3PLs082-0469


Shuxiao Sun, Student, Peking University, China

Xiaona Zheng, Associate Professor, Peking University, China

In this paper, we explore the price decisions of a dual channel supply chain considering two third-party logistic providers which transport goods frommanufacture to customers and transport goods from manufacture to retailers at the same time. This paper also will analyze how 3PLs’ price decisionaffects the whole profit and compare it with traditional model.

Robust multi-period home healthcare provider facility location-allocation problem under demand uncertainty082-1728

Opher Baron, Associate Professor, University Of Toronto, Canada

Monday, 09:45 AM - 11:15 AM

Oded Berman, Professor, University Of Toronto, Canada

Vahid Roshanaei, Senior Lecturer, University Of Toronto, Canada

Here, we study a robust multi-period home healthcare provider facility location-allocation problem under demand uncertainty in Toronto, Ontario,Canada. We develop an almost robust framework, considering nurses’ full and partial skills: Nurses of higher skills can perform the tasks of lower-skilled nurses. Additionally, we demonstrate how robustness and nurse skills impact cost-savings.

Supply Chain Finance Dominated By Third-Party Logistics Enterprises082-0468


Xiaona Zheng, Associate Professor, Peking University, China

There are some third-party logistics enterprises providing financial assistance to players in the supply chain, especially small sized enterprises, inChina. This paper shows the advantages of the third-party logistics enterprises which dominate supply-chain financial service, and how they can berealized as the collaboration and win-win to all participants.

Logistics Network Design: A Literature Review082-1510

Yalda Esmizadeh, Student, --, United States


Logistics and supply chain network design plays an important role in the effectiveness of supply chain systems. In this paper, we review differentlogistics network strategies and evaluate their performance with respect to cost, quality, efficiency, and resilience.


519


Empirical Studies

Chair(s): Rahul Pandey


Contributed Session

The Effect of Coopetition in the Development of Dynamic Capabilities in Resilient Supply Chains082-0477

Beatriz Acero López, Student, Zaragoza Logistics Center, Spain

Maria Jesus Saenz, Professor, Zaragoza Logistics Center, Spain

Dynamic capabilities allow firms to build resilience and create sustained competitive advantage but, in interconnected and competitive globalenvironments, can coopetition play a key role in that creation? Based on the logistics network of a leading consumer goods manufacturer we haveanalyzed the effect of dynamic capabilities in resilient networks.

Is inter-organizational dissimilarity bad for supplier innovation? The moderating effect of partnerships and pressure082-0470

Constantin Blome, Professor, University Of Sussex, United Kingdom

Paolo Barbieri, Assistant Professor, University Of Bologna, Italy

Antony Paulraj, Professor, University Of Nottingham Ningbo China, China

This paper studies the effect of inter-organizational dissimilarity on supplier innovation. Based on data collected from around 200 German firms, ourresults suggest that inter-organizational dissimilarity can have differential effects on supplier innovation based on the levels of innovation partnershipand innovation pressure.

Impact of Product Characteristics on Buyer-Supplier Relationships in the Automotive Supply Chain082-0558

Alex Vlasenko, Student, Oakland University, Rochester, Michigan, United States

Henry Aigbedo, Associate Professor, Oakland University, Rochester, Michigan, United States

Supplier relationships are known to affect supply chain performance. By using information for an automotive company and some of its key suppliers,we evaluate the extent to which the product characteristics affect company-supplier relationships. Furthermore, we provide useful suggestions forleveraging these relationships for supply chain success.

Supplier Opportunism as Disruption Triggering Event: The elusive villain of supply disruption.082-0313

Rahul Pandey, Student, Ohio State University, United States



Thomas Goldsby, Professor, Ohio State University, United States

In supply disruption literature, limited attention on supplier opportunistic behavior as disruption trigger. In our paper, we explore the effect of buyer-supplier relationship investment asymmetry on supplier opportunism, and the association between opportunism and disruption. Results confirm thatopportunism impacts disruption and that, while investment asymmetry reduces opportunism, not all investments are equally effective.


521

Monday, 09:45 AM - 11:15 AM, GBR B Track:

Pricing and Revenue Management in Transportation

Chair(s): John Wilson


Contributed Session

Joint Optimization of Expected Profit Contribution and Resource Utilization082-0889

Fangzhou Sun, Student, Virginia Tech, United States


Wei Wang, Senior Scientist, Pros Inc, United States

Monday, 09:45 AM - 11:15 AM

Subhash Sarin, Professor, Virginia Tech, United States

In this paper, we consider jointly optimizing expected profit contribution and resource utilization (load factor in the airline industry) in the stochasticoptimization context. We use a constrained Markov decision process-based approach to find their efficient frontier. Structural properties are presented,which we utilize to develop an efficient exact solution method.

Service Location Grouping and Pricing in Transportation082-0998

Farshid Azadian, Assistant Professor, Embry-Riddle Aeronautical University, United States

Alper Murat, Associate Professor, Wayne State University, United States

Transportation firms often group together the locations that they serve and price their services based on the groups that the origin and destinationbelong to rather than point-to-point. Following our research, we developed a novel model to simultaneously group service locations and determinegroup-to-group pricing by considering the price elasticity of customers’ demand.

Estimating Customer Lifetime Value Using Machine Learning Techniques082-0103

Sien Chen, Student, University Of Manchester, China

Dong Ling Xu, Professor, University Of Manchester, United Kingdom

Wei Jiang, Professor, Shanghai Jiao Tong University, China

In my research, we will integrate customers’ social network and flight information in airline and railway industry and then develop a new model toestimate the Customer Lifetime Vale (CLV) of consumers using airplanes and railways for travel.

Revenue and Capacity Management for Future Drone-based Delivery Services082-1296

Heng Chen, Assistant Professor, University Of Nebraska Lincoln, United States

Senay Solak, Associate Professor, University Of Massachusetts Amherst, United States

Zhangchen Hu, Student, University Of Massachusetts Amherst, United States

Drones are expected to be ubiquitously used in commercial delivery services by retailers and courier companies in the near future. Using currentlyavailable information, we develop a dynamic programming model and study optimal revenue and capacity management problems to determine whendrone-based delivery options would be profitable under stochastic demand.

Optimal Set Points for Priceline's Slider App082-1245

John Wilson, Professor, Ivey School, Canada

Chris Anderson, Associate Professor, Cornell University, United States

Fredrik Odegaard, Assistant Professor, Ivey Business School, Canada

Priceline now offers a slider with anchor points for customers to select a bid price. In this paper, we analyze the issue of optimally choosing theseanchor points to maximize expected revenue.


524

Monday, 09:45 AM - 11:15 AM, GBR E Track:

Corporate Social Responsibility and Inventory

Chair(s): Feng Cheng


Contributed Session

Can the CSR disclosures sound good if they do badly?082-0698

Lujie Chen, Lecturer, China Europe International Business School, China

Steve Melnyk, Professor, Michigan State University, United States

Shan Wu, Assistant Professor, Nanjing University, China


CSR reports are supposed to disclose sustainability information truthfully and credibly. In this paper, we investigate whether firms intend to disclosetheir CSR reports in a positive way when their actual sustainable performance is negative. Using 11,418 Chinese CSR reports, we conduct machinelearning technique to drive related metrics.

An Empirical Investigation On ABC Classification In Inventory Management Practices082-0935

Youqiong Ai, Student, Fudan University, China



In this paper, we examine whether inventories are managed differently according to their categories under ABC classification. The findings show thatinventories of class A increase faster than class C when average demand or supply period increases, or unit holding cost decreases, while slowerwhen demand or supply fluctuates more wildly.

Policies to Reduce Food Loss and Waste: A comparative Analysis082-0794


Qiongyu Lu, Student, Cranfield University, United Kingdom

Hafize Sahin, Student, Georgetown University, Qatar

Zahir Irani, Professor, University Of Bradford, United Kingdom

Samsul Huda, Associate Professor, Western Sydney University, Australia

Although the world is producing more than enough food, the imbalance in food distribution across the world aggravates one of the most urgentdevelopment challenges: hunger. Using data published by the FAO, we conduct country-level comparative analyses for 9 indicators related to zerohunger to prioritize food waste reduction policies.

Monday, 09:45 AM - 11:15 AM

Firm Performance through Corporate Social Responsibility: Leveraging the Supply Chain082-1518

Feng Cheng, Student, W.P. Carey School Of Business, United States

This study examines the effect of Supply Chain CSR adoption on firm financial performance. We find that a firm benefits from Supply Chain CSR only ifthe adoption inspires innovation and high employee productivity. Additionally, the positive effect of supply chain CSR is larger in less eco-friendlyindustries.

Sessions for Friday, May 04 1 2 - POMS

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Transcript of Sessions for Friday, May 04 1 2 - POMS