SECURITY GUARD RULES

SECURITY GUARD RULES 29 PHILIP ENGELBRECHT DRIVE MEYERSDAL, ALBERTON SS 237 / 2006

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TABLEOFCONTENTSRESIDENTS MOVING IN AND OUT ........................................................................ 3 VEHICLES ENTERING THE PREMISES ..................................................................... 3 KEYS ................................................................................................................. 3 GARDENER ........................................................................................................ 3 LIGHTS .............................................................................................................. 3 ESTATE AGENT BOARDS ..................................................................................... 3 PEOPLE IN THE GUARD HOUSE ............................................................................ 4 WHEN YOU MAKE A CALL FROM THE SITE CELL PHONE ........................................... 4 (CELL NO 073 318 0388) ................................................................................... 4 HOW TO ANSWER THE SITE CELL PHONE ............................................................... 4 CHARGING INSTRUCTIONS FOR THE RADIO ........................................................... 5 ALARM & ELECTRIC FENCE ................................................................................. 5 CLEANING OF THE GUARD ROOM ......................................................................... 6 SECURITY .......................................................................................................... 7 ACCESS CONTROL .............................................................................................. 8 ACCESS CONTROL PROCEDURE .......................................................................... 9


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RESIDENTSMOVINGINANDOUTNoresidentisallowedtomoveINorOUToftheComplexwithoutnotifyingtheASMControlRoom&theChairperson,Domonicat0836293689.TheControlRoomwillcontactJuan/SupervisorandhewillcontacttheBodyCorporatetoConfirm.

VEHICLESENTERINGTHEPREMISES• Novehiclesthatexceeds3tonsareallowedintothecomplex• Thevisitor/securityparkingbayinfrontofUnit1isonlyallowedtobeusedfor30minutesor

less• Ensurethatvehiclesareparkedcorrectlyandnotintheareawhereothervehiclesmustpass• Ensuretherearenoyellowlineparking• FollowPoint41&42oftheConductrules(seepage8&9)

KEYS• UnderNOcircumstancesareASMSecurityguardsallowedtoreceiveorkeepkeysofanyresident

orunitintheguardhouse.

GARDENER• ReportinOBBookandphoneDomonicPillayon0836293689iftheGardenerisnotatworkby

09h00inthemorning

LIGHTS• Whenlightsarenotworking,pleasechecktheLightPointsheetandreportthelightintheOB

Book• AsmsmustbesenttoSarieMatthewsat0824928938reportingthelightthatisnotworking• Aperiodof48hoursmustbeallowedforPetalGrovetosolvetheproblem.• Whenthestreetlightsarenotworking,sendasmstoSariereportingthatitisastreetlightthatis

faulty.ThiswillbereportedtotheMunicipality.

ESTATEAGENTBOARDSNoEstateAgentBoard(s),areallowedtobeerectedoutsidethecomplexwithoutwrittenapprovalfromtheBodyCorporate.Withapprovaltheboardmustbeplaced10to15metersawayfromtheentranceandexitgates.


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VISITORSPARKINGBAYThevisitor/securityparkingbyinfrontofUnit1isonlyallowedtobeusedbyavisitorfor30minutesorless.OwnersandTenantsmaynotusethisparkingbay.

PEOPLEINTHEGUARDHOUSEAtnotimeareanypeopleallowedtositintheGuardHousewiththeSecurityGuards.TheGardenerisonlyallowedintheGuardHousewhenhewantstousethebathroom.OnlypeoplethathaveaproblemmaybeintheGuardHousetodiscusstheproblemwiththeSecurityGuards.TrusteesandBodyCorporatemembersmaybeintheGuardHousetoresolveproblems.

WHENYOUMAKEACALLFROMTHESITECELLPHONE(CELLNO0733180388)• Writethefollowingintheledger

o Nameo Dateo Timeo Airtimeonphoneo Numberandpersonphoned

• Afterthecallwritedownthebalanceairtimeforthephone• Atthebeginningandendofeachshifttheguardondutywillwritedowntheairtimethatis

availableonthesitecellphone• Pleasemakesurethatyoudonotletthephoneringfortoolong• Itisveryimportantthatyouarealwayspoliteandspeakclearly• Alwayskeepthesitecellphonechargedandclean• Donotleavethesitecellphoneonchargeallthetime• Keepthesitecellphonewithyouatalltimesduringashift.Don’tleaveitintheGuardHouse

duringpatrolling.

HOWTOANSWERTHESITECELLPHONE• ANSWERASFOLLOWS

“ASMsecurity,goodday,youarespeakingto“Thembelani”,howmayIhelpyou?

• ENDCALLASFOLLOWSThankyouforcallingMrsJones,haveaniceday.

• Whenonthephone,bepoliteandspeakclearly.


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CHARGINGINSTRUCTIONSFORTHERADIO• Placetheradiointhechargingunitandwaitforthelighttoindicatethattheradioischarging• Onceyouhaveplacedtheradioonchargeitwilltakeapproximately3to4hoursbeforeitisfully

charged.o Whenplacingtheradioonchargenotifythecontrolthatyouarenowchargingtheradioo Youmuststillreporttothecontrolroomhourlywhenyourradioisonchargeo WhenyouplaceyourradioonchargeensureyoumakeandentryintheOBBook

• Whentheradioisfullychargedremovetheradiofromthechargerandremovethechargerplugoutofthewall

• DonotleavethechargerpluggedinthewallasthechargercangetdamagedandYOUwillbeheldresponsibleforanyburntcharger

• Donotleavetheradioonchargeforlongerthan4hoursasthebatterywillgetdamagedandYOUwillbeheldresponsiblefordamagetocompanyproperty

ALARM&ELECTRICFENCE• YoumustcheckthattheenergizerfortheelectricfenceareshowingaGREENLIGHTwitheach

shift.YoumustnoteitintheOBbookthatithasbeencheckedandthattheGREENLIGHTisshowing

• ShouldtheenergizershowanyothercolorthanGREENyoumustimmediatelycontacttheControlroomandnotifythem.BespecificastowhattheenergizerisshowingYELLOWorRED.

• ShouldANYALARMONTHEFENCEACTIVATEATANYTIMEduringyourshiftyoumustimmediatelynotifytheControlroomofthiswithoutdelayandstartcheckingthatthefenceis100%,givefeedbackastowhatyoufoundonthefence.i.e.anybreaches,cuttingofwiresordamagetothefence,bespecificinsayingwhereonthefencewhattheextentofthedamageis.MakeanentryintheOBbookandgetandOBnumberfromtheControllersOBbookasproofthatyouhavereportedtheactivationandwriteitnexttoyourentryinyourOBbook.

• TheControllermustcontactBRAVOimmediatelyviasmsnomatterhowmanytimesanyfenceactivatesandregardlessofwhatthetimeofdayornightitis

• ThecontrollermustinstantlysmsSupervisor.


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CLEANINGOFTHEGUARDROOMDAILYTASKShinethemirror UseadampclothwithHandyAndyandwipeclean,dryandshine

withadrycloth.

NoticeBoard UseadampclothwithsomeHandyAndyandwipecleantheframeofthenoticeboard,andthenwipeclean,dryandshinetheglassoftheboardwithadrycloth.ShouldtheglassbebrokenASMwillhavetoreplacetheglass.

Scrubthesink&taps WipethesinkandtapswithadampclothusingHandyAndy,rinsecompletely,thendry.

Scrub&disinfectthetoilet ScrubthetoiletontheinsideandoutsidewithatoiletbrushusingdisinfectantandwipethetoiletseatcleanwithadampclothandHandyAndy.ScrubthefloorandwalltilesaroundthetoiletwithabrushandHandyAndy.

Cleanthedustbin Emptyoutthedustbinthenscrubthedustbinontheinsideandoutside.

Cleanthetables&chairs WipethetableandchairscleanwithadampclothandHandyAndy.

Cleantheintercom WipethetablecleanwithadampclothandHandyAndy.

Dustwindowsills Useadampclothandwipedownthewindowsills.

Wipedownlightswitches&plugs

WipelightswitchesandplugscleanwithadampclothandHandyAndy.

Wipedowntheheaters WipetheheaterscleanwithadampclothandHandyAndy.

Wipedowndoorsandframes

WipethedoorsandframescleanwithadampclothandHandyAndy.

Sweep&mopthefloor Sweepthefloorsthenmopclean.FRIDAYTASKWashthewalls UsingaspongeandsomeHandyAndywashthewallsandtilesclean.Washthewindows SpraywindowswithWindolenethenwipewithdampclothonce

clean,drywindows.Lightcovers Removelightcoversthenscrubthecoversontheinsideandoutside,

dryandputthecoversback.


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EXTRACTFROMTHECONDUCTRULES

Security 32.1 Securitygatesaretobekeptclosedandlocked,whereapplicable,andresidentsmustensure

thatnounauthorisedpersonsareallowedaccessintothecomplex.Thoseseekingentranceshouldonlybeadmittedbythepartytheywishtosee.

32.2 Noobstaclesorobjects,whichmay interfere in anywaywith thenormaloperationof theelectronic gates may be inserted therein or placed in such a manner as to avoid theautomatic closure of the gates. Residents are requested not to tamper with or attemptrepairstotheelectronicgateoritselectricalcomponents.AnyfaultsaretobereportedtoaTrustee.

32.3 Tamperingwiththeclutchontheelectronicgateisnotpermittedunderanycircumstances.32.4 Residentsareobligedtoco-operatewithanyrequestandabidebyanyruleaslaiddownby

theTrusteesinregardtosecurityatthecomplex.32.5 Residentsmustacquainttheirdomestichelpersandchildrenwiththesecurityrules.32.6 Securityguardswillnottakeanyinstructionsorordersfromanyresident,visitororanyother

persons confronting them. The security officerwill report any incidents (inwriting) to ourTrustees and their security company. Any compliments and complaints must be put inwriting.

32.7 No visitor or contractor, service provider or workman will be permitted to enter thesepremisesunlessauthorisation/permissionisgiventothesecurityguardbytherelevantunitowner/residentorTrustee.Allvisitorswillbeannouncedviatheintercomsystemandonlyafteraresponsefromtheresidentwillentrybepermitted.

32.8 Nohootingatthegatesispermitted.32.9 No persons are permitted to loiter in close proximity of the guard house / gate for

continuousperiods.32.10 Whengoingawayon leave/orawayfortheweekend,residentsarerequestedtoadvisea

Trustee,andinanemergency,wheretoobtainakey.32.11 Allrulesrelatingtothesecuritysysteminoperationmustbeobeyed.32.12 Pleaseshowself-control,courtesyandrespecttooursecurityguardsatalltimes,astheyare

thereforyourprotection.

PLEASENOTETHATTHESOLEPURPOSEOFTHEABOVEISFORTHE

PROTECTIONOFTHISCOMMUNITY.

Allqueries,questions,requestorcomplaintsmustbeloggedontheinternetatwww.petalgrove.co.za

OrdirectedtoMawer&[email protected]


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Access Control41.1 Owners/residents/visitorspleasebeinformedthatSecuritydoesn’thavearemotetoopen

theentrancegate.41.2 Nohootingatthegatesispermitted.41.3 Residentsmust use the entrance gate to enter the premises and the exit gate to exit the

complex.Onlywhenagateisbroke,theothergatemaybeused.41.4 No residentwill open the entrance or exit gate for a visitor; the right proceduremust be

followed.41.5 Residents will inform their visitors that they cannot follow them into the complex NO

TAILGATING;thevisitormuststopattheentrancegateandfollowtherightprocedure.41.6 Whenaresidentdoesnothavehisremotewithhim/hertoenterthecomplex,theprocedure

foravisitorwillbefollowed.41.7 Whenaresidentdoesnothavehisremotewithhim/hertoexitthecomplex,securitywill

notopentheexitgateforthemonly if theprocedureforavisitorwasfollowedwhentheyenter.

41.8 Securitywillnotopentheexitgateforanyowner/resident.41.9 YoumayphoneSecurityat0733180388whenyouneedassistancecominghomelatefrom

workofifyouhaveanemergencyatyourunit.41.10 Ownersarepersonallyresponsibleforadefaultorbrokenremote.41.11 Ownershaveone(1)weekforreplacementoffaultyremotes.41.12 Whenaresidenthaveproblemswithhis/herremoteitmustbereportedtoSecurityandthe

Trustees.IntheweekthattheownershavetoreplacethefaultyremotestheresidentmustrequestSecuritytoopentheexitgateforhim/herandattheentrancegatetheprocedureforavisitormustbefollowed.


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Access Control Procedure 42.1 All visitorswill be announced via the intercom systemandonly after a response from the

residentwillentrybepermitted.42.2 WhenavisitorarrivesatthePetalGroveentrancegatethevisitorisrequiredtowaitoutside

thegatewhilstcompletingthesecurityregister.42.3 SecuritywillcontacttheresidentoftheUnitviatheintercomsystemtoinformthemofthe

visitor(byname).42.4 The residentwill thenbe able to open the entrance gate for the visitor by pressing #6on

theircellphone.42.5 Avisitor’spermitwillbehandedtothevisitorbySecurityandthepermitmustbeplacedon

thedashboardofthevehiclewhenthevehicleisparkedatthevisitorsparking.42.6 Securitymust informvisitors topark in the visitorsparkingbayat thehighway sideof the

complex.42.7 SecuritywillmaintainatalltimesaNOanswerNOentrypolicy.42.8 WhenleavingthevisitormusthandthevisitorspermittotheSecurityguardatthegateand

Securitywillopentheexitgateforthevisitor.42.9 Whenavisitordon’thaveavisitorspermitSecuritywillnotopentheexitgateforthevisitor.

SecuritywillcontacttheresidentoftheUnittoresolvethematter.42.10 Fora lostvisitorpermit theowner/tenant shallbe liable to reimburse theTrustees for the

costoffthevisitorspermit.42.11 When the Sheriff of the Court / High Court arrives at the entrance gate, hemust identify

himselfandthereasonwhyhewanttodeliverdocumentstoaresident.TheguardondutywillopentheExitgatefortheSheriffandwillescorthimtotheunitinquestion.

42.12 Thedomesticworkersmayonlyenter/exit thecomplex throughthesecurityguardhouseandtheywillhavetosigninandoutinthedomesticregisteronadailybasis.Ifyougiveyourdomesticworkeranyitemfromyourunit(e.g.food,clothing,furnitureetc.)youwillhavetoinform the Security guard or youmust give a letter to your domesticworker that she canprovetoSecuritythatshereceivedthegoodsasagift.

42.13 WhenavisitoronfootarrivesatthePetalGroveentrancegatethevisitorisrequiredtowaitoutsidethegatewhilstSecuritycontacttheoccupantoftheUnitviatheintercomsystemtoinform them of the visitor (by name) and request permission to let the visitor in by thesecurityguardhouse.

42.14 WhenSecurity receivedpermissionto let thevisitor in throughtheguardhousethevisitormustcompletesecurityregisterandreceiveavisitor’spermit.

42.15 WhenleavingthevisitormusthandthevisitorspermittotheSecurityguardatthegateandSecuritywillletthevisitoroutthroughtheguardhouse/orexitgate.

42.16 Nopersonsarepermittedtoloiterincloseproximityoftheguardhouse/gateforcontinuousperiods.

42.17 Whengoingawayon leave/orawayfortheweekend,residentsarerequestedtoadviseaTrustee,andinanemergency,wheretoobtainakey.


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42.18 Securityguardswillnottakeanyinstructionsorordersfromanyresident,visitororanyother

persons confronting them. The security officerwill report any incidents (inwriting) to theTrustees and their Security Company. Any compliments and complaints must be put inwriting.ThecomplaintmustbewrittenintheOBbookintheguardhouse,oralettercanbehandedtoaTrusteeorane-mailcanbesenttotheTrustees.

42.19 Pleaseshowself-control,courtesyandrespecttooursecurityguardsatalltimes,astheyarethere for yourprotection.PLEASENOTE THAT THE SOLE PURPOSEOF THEABOVE IS FORTHEPROTECTIONOFTHISCOMMUNITY.

42.20 Allrulesrelatingtothesecuritysystemisoperationmustbeobeyed.


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SECURITY SIGN-OFF

• RESIDENTS MOVING IN AND OUT • VEHICLES ENTERING THE PREMISES • KEYS • GARDENER • LIGHTS • ESTATE AGENT BOARDS • PEOPLE IN THE GUARD HOUSE • WHEN YOU MAKE A CALL FROM THE SITE CELL PHONE • (CELL NO 073 318 0388) • HOW TO ANSWER THE SITE CELL PHONE • CHARGING INSTRUCTIONS FOR THE RADIO • ALARM & ELECTRIC FENCE • CLEANING OF THE GUARD ROOM • SECURITY • ACCESS CONTROL • ACCESS CONTROL PROCEDURE

I ______________________________, Id no. ______________________________ Confirm that I have received training on the Security Rules for Petal Grove Complex. ______________________ Guards Signature ______________________ Date Training completed

SECURITY GUARD RULES - petalgrove.co.za

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