S SH OW WC CAR RDS S - Roy Morgan Research

153
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Transcript of S SH OW WC CAR RDS S - Roy Morgan Research

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x:\systems\database\cards\docs\2500\2081.doc Front page - VIC V 2

ES 2448 / 2449 / 2450 / 2451

ROTATION 3

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VIC

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x:\systems\database\cards\docs\1000\548.doc Car Intention - Makes & Models most likely to get X 77

Alfa Romeo 8501 Giulia 8499 Giulietta 8502 Stelvio

Audi 8636 A1/S1 8696 A3/S3 8693 A4/S4 8738 A5/S5 8694 A6/S6 8727 A7/S7 8695 A8/S8 8728 Q2 8726 Q3 8737 Q5 8735 Q7 8699 TT

BMW 8446 1-Series 8937 2-Series 8491 3-Series 8938 4-Series 8630 5-Series 8680 7-Series 8441 i3 8936 X1 8443 X2 8934 X3 8950 X4 8935 X5 8939 X6 8681 Z-Series

Citroën 8577 Berlingo 8573 C3 Aircross 8572 C3 8576 C4 Cactus 8578 Grand C4 Picasso

Chrysler 0640 300C

Holden 1531 Acadia 1230 Astra 1110 Barina 1832 Captiva 1886 Colorado 1512 Commodore Tourer 1506 Commodore 1602 Equinox 1570 HSV (Holden Special Vehicle) 1112 Spark 1819 Trailblazer 1879 Trax

Honda 7300 Accord 7303 City 7200 Civic 7840 CR-V 7841 HR-V 7122 Jazz 7778 Odyssey

Hyundai 7170 Accent 7280 Elantra 7222 i30 7281 i40 7228 iLoad 7229 iMax 7846 IONIQ 7226 Kona 7782 Santa Fe 7340 Sonata 7251 Tucson 7851 Veloster

Kia 7930 Carnival 7344 Cerato 7540 Optima 7343 Picanto 7215 Rio 7347 Rondo 7216 Sorento 7348 Soul 7213 Sportage 7142 Stinger Land Rover 9840 Defender 9831 Discovery Sport 9830 Discovery 9721 Range Rover Evoque 9615 Range Rover Sport 9611 Range Rover Velar 9610 Range Rover LDV 9001 D90 9002 G10 9003 T60 9004 V80 Lexus 4626 CT series 4625 ES series 4630 GS series 4615 IS series 4656 LC series 4645 LS series 4951 LX series 4616 NX series 4657 RC series 4655 RX series 4658 UX series

Mini 9545 Cabrio/Convertible 9544 Clubman 9540 Cooper/Hatch 9541 Countryman Mitsubishi 3110 ASX 3201 Eclipse Cross 3210 Lancer 3230 Mirage 3713 Outlander PHEV 3711 Outlander 3235 Pajero Sport 3860 Pajero 3820 Triton Nissan 5386 350Z/370Z 5401 Juke 5387 Leaf 5850 Navara 5860 Pathfinder 5910 Patrol 5389 Qashqai 5725 X-Trail

Peugeot 8270 208 8275 2008 8340 308 8425 3008 8428 4008 8427 508 Porsche 8624 Boxster/911/Cayman 8619 Cayenne 8623 Macan 8625 Panamera

Renault 8101 Captur 8216 Clio 8099 Kangoo/Trafic 8700 Koleos 8525 Mégane

Tesla 0603 Model 3 0601 Model S 0602 Model X

Toyota 4120 86 4121 C-HR 4320 Camry/Camry Hybrid 4200 Corolla 4214 Fortuner 4830 Hiace 4820 Hilux 4861 Kluger 4950 Landcruiser 4880 Prado 4116 Prius C 4117 Prius V 4115 Prius 4760 RAV4 4730 Tarago 4111 Yaris/Echo

Volkswagen (VW) 8814 Amarok 8803 Arteon 8813 Caddy 8811 Caravelle/Multivan 8809 Crafter 8804 Golf Alltrack 8200 Golf 8802 Passat Alltrack 8808 Passat 8150 Polo 8819 Tiguan 8812 Touareg 8810 Transporter

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x:\systems\database\cards\docs\1000\548.doc Car Intention - Makes & Models most likely to get X 77

Fiat 8110 500/Abarth 8246 500X 8350 Abarth 124 Spider

Ford 2111 EcoSport 2000 Endura 2815 Escape 2112 Everest 2701 Fiesta 2702 Focus 2580 Mondeo 2650 Mustang 2819 Ranger 2910 Transit

Genesis 7172 G70 7173 G80

Great Wall 0501 Steed

Infiniti 0806 Q30 0805 Q50 0802 Q60 Coupé/Convertible 0803 Q70 0807 QX30 0809 QX50 0804 QX70 0808 QX80 Isuzu UTE 8875 D-MAX 8876 MU-X Jaguar 9605 E-Pace 9604 F-Pace 9603 F-Type 9606 I-Pace 9601 XE 9602 XF Jeep 0916 Compass 0911 Grand Cherokee 0910 Cherokee 0810 Renegade 0920 Wrangler

Mazda 6920 Bravo/BT-50 6321 CX-3 6535 CX-5 6536 CX-8 6540 CX-9 6118 Mazda2 6222 Mazda3 6342 Mazda6 6230 MX-5

Mercedes-Benz 8617 A-Class 8618 B-Class 8590 C-Class 8595 CLA-Class 8612 E-Class 8593 GLA-Class 8594 GLC/GLC Coupé 8925 GLE/GLE Coupé 8592 G-Class/GLS 8613 S-Class 8922 Sprinter/Vito 8926 X-Class 8924 V-Class

Škoda 8783 Fabia 8780 Karoq 8787 Kodiaq 8789 Octavia 8786 Rapid 8788 Superb

Subaru 7377 BRZ 7741 Forester 7361 Impreza 7211 Levorg 7351 Liberty 7777 Outback 7362 WRX 7366 XV

Suzuki 7530 Baleno 7772 Grand Vitara 7125 Ignis 7920 Jimny Sierra 7002 S-Cross 7130 Swift 7762 Vitara

Volvo 8381 S60, V60 8466 S90 8842 V40 8846 XC40 8841 XC60 8840 XC90

Other Makes 0700 Chery 0400 Foton 0750 Geely 0405 Haval 0850 Mahindra 0401 Maserati 9630 Opel 7375 Proton 8498 Saab 8850 Smart 7400 Ssangyong 0900 Tata 0000 Other (please specify)

BODY STYLE

Coupe, sports, two door convertible..1

Three door (2 side doors and a hatch back)..2

Five door (4 side doors and a hatch back)..3

Two door sedan..13

Four door sedan..4

Station wagon..5

People mover, passenger van

(seven+ seater)..6

SUV/4WD two or three door..7

five door, five seater..8 five door, six+ seater..9

Ute..10 Commercial van, truck..14

Some other (please specify) 1/1 29/09/18

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x:\systems\database\cards\docs\1000\534.doc Car Ownership - Make & Model now mostly drive X 61

Alfa Romeo 8501 Giulia 8499 Giulietta 8502 Stelvio

Audi 8636 A1/S1 8696 A3/S3 8693 A4/S4 8738 A5/S5 8694 A6/S6 8695 A8/S8 8726 Q3 8737 Q5 8735 Q7 8699 TT

BMW 8446 1-Series 8937 2-Series 8491 3-Series 8938 4-Series 8630 5-Series 8680 7-Series 8441 i3 8936 X1 8443 X2 8934 X3 8950 X4 8935 X5 8939 X6 8681 Z-Series

Chrysler 0640 300C 0630 Grand Voyager/Voyager 0660 PT Cruiser

Holden 1531 Acadia 1831 Adventra/Frontera 1230 Astra 1110 Barina 1530 Calais 1640 Caprice 1833 Captiva 5 1834 Captiva 7 1832 Captiva 1819 Colorado 7/Trailblazer 1818 Colorado 1111 Combo 1501 Commodore Acclaim/

Berlina/Executive/ International/Omega

1504 Commodore S/SV6/SS/SV8 1870 Commodore Ute 1875 Crewman 1815 Cruze 1602 Equinox 1200 Gemini 1570 HSV (Holden Special Vehicle) 1113 Insignia 1820 Jackaroo 1821 Malibu 1550 Monaro 1810 Rodeo 1112 Spark 1600 Statesman 1879 Trax 1360 Vectra 1881 Viva 1817 Volt

Jeep 0916 Compass 0911 Grand Cherokee 0910 Cherokee 0912 Patriot 0810 Renegade 0920 Wrangler

Kia 7930 Carnival 7344 Cerato 7540 Optima 7343 Picanto 7141 Pro_cee’d 7215 Rio 7216 Sorento 7348 Soul 7213 Sportage 7142 Stinger

Land Rover 9840 Defender 9830 Discovery 9721 Range Rover Evoque 9615 Range Rover Sport 9611 Range Rover Velar 9610 Range Rover

Lexus 4626 CT series 4625 ES series 4630 GS series 4615 IS series 4656 LC series 4645 LS series 4951 LX series 4616 NX series 4657 RC series 4655 RX series

Mitsubishi 3260 380 3110 ASX 3720 Challenger 3200 Colt 3205 i-Miev 3211 Lancer Ralliart 3210 Lancer 3342 Magna AWD 3340 Magna 3230 Mirage 3713 Outlander PHEV 3711 Outlander 3235 Pajero Sport 3860 Pajero 3820 Triton 3410 Verada

Nissan 5386 350Z/370Z 5405 Altima 5225 Dualis 5401 Juke 5387 Leaf 5410 Maxima 5430 Micra 5528 Murano 5850 Navara 5860 Pathfinder 5910 Patrol 5220 Pulsar 5389 Qashqai 5400 Skyline 5222 Tiida 5725 X-Trail

Peugeot 8270 205, 206, 207, 208 8275 2008 8340 306, 307, 308 8425 3008 8420 405, 406, 407, 505 8428 4008 8427 508 8429 5008 8435 Partner/Expert

Toyota 4840 4 Runner 4120 86 4325 Aurion 4340 Avalon 4752 Avensis 4322 Camry Hybrid 4320 Camry 4310 Celica 4200 Corolla 4110 Echo 4214 Fortuner 4830 Hiace 4820 Hilux 4861 Kluger 4950 Landcruiser 4880 Prado 4115 Prius 4760 RAV4 4620 Starlet 4420 Supra 4730 Tarago 4330 Vienta 4862 Yaris

Volkswagen (VW) 8814 Amarok 8803 Arteon 8225 Beetle/New Beetle 8601 Bora 8813 Caddy 8811 Caravelle/Multivan 8809 Crafter 8816 Eos 8804 Golf Alltrack 8200 Golf 8815 Jetta 8802 Passat Alltrack 8807 Passat CC/VW CC 8808 Passat 8150 Polo 8818 Scirocco 8819 Tiguan 8812 Touareg 8810 Transporter 8801 Up!

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x:\systems\database\cards\docs\1000\534.doc Car Ownership - Make & Model now mostly drive X 61

Ford 2820 Courier 2830 Econovan 2111 EcoSport 2815 Escape 2112 Everest 2810 Explorer 2222 F-Series (F-250, F-350) 2600 Fairlane 2540 Falcon Fairmont 2512 Falcon Forte/Futura 2555 Falcon S/XR6/ XR6 Turbo/XR8 2870 Falcon Ute 2880 Falcon Van 2515 Falcon 2110 Festiva 2701 Fiesta 2702 Focus 2120 Ka 2125 Kuga 2220 Laser 2580 Mondeo 2650 Mustang 2819 Ranger 2812 Territory 2910 Transit

Great Wall 0501 Steed 0520 V200/V240 0500 X200/X240

Honda 7301 Accord Euro 7300 Accord 7303 City 7035 Civic Hybrid 7200 Civic 7840 CR-V 7841 HR-V 7305 Insight 7320 Integra 7122 Jazz 7778 Odyssey 7310 Prelude

Hyundai 7170 Accent 7250 Excel 7188 Getz 7225 i20 7222 i30 7281 i40 7224 i45 7228 iLoad 7229 iMax 7223 ix35 7226 Kona 7280 Lantra/Elantra 7782 Santa Fe 7339 Sonata V6 7340 Sonata 7251 Tucson 7851 Veloster

Isuzu UTE 8875 D-MAX 8876 MU-X

Mazda 6220 323, Astina, Protégé 6340 626 6920 Bravo/BT-50 6321 CX-3 6535 CX-5 6530 CX-7 6540 CX-9 6118 Mazda2 6222 Mazda3 6342 Mazda6 6110 Metro, 121 6230 MX-5 6430 MX-6 6500 RX7 6520 RX-8 6840 Tribute

Mercedes-Benz 8617 A-Class 8618 B-Class 8590 C-Class 8595 CLA-Class 8612 E-Class 8592 G-Class/GLS 8593 GLA-Class 8594 GLC/GLC Coupé 8925 GLE/GLE Coupé 8921 M-Class 8613 S-Class 8924 V-Class 8922 Sprinter/Vito

Mini 9540 Cooper 9541 Countryman

Porsche 8624 Boxster/911/Cayman 8619 Cayenne 8623 Macan 8625 Panamera

Renault 8101 Captur 8216 Clio 8099 Kangoo/Trafic 8700 Koleos 8455 Laguna 8716 Latitude 8525 Mégane 8106 Scénic

Škoda 8783 Fabia 8787 Kodiaq 8790 Octavia Scout 8789 Octavia 8786 Rapid 8788 Superb 8785 Yeti

Subaru 7377 BRZ 7741 Forester 7362 Impreza WRX/WRX 7361 Impreza 7211 Levorg 7351 Liberty 7777 Outback 7366 XV

Suzuki 7120 Alto 7530 Baleno 7003 Celerio 7125 Ignis 7920 Jimny Sierra 7001 Kizashi 7545 Liana 7002 S-Cross 7130 Swift 7950 SX4 7772 Vitara/Grand Vitara

Volvo 8460 240, 360, 440, S40, V50 8692 850, V70, S70, C70 8465 S60, V60 8652 S80 8842 V40 8846 XC40 8841 XC60 8840 XC70/XC90

Other Makes 8640 Aston Martin, Bentley, Jensen, Morgan,

Rolls Royce 8860 Cadillac 0700 Chery 8570 Citroën 7980 Daewoo 7990 Daihatsu 8606 Dodge 8690 Ferrari, Lotus, Lamborghini 8245 Fiat 0400 Foton 7171 Genesis 0405 Haval 8800 Hummer 0801 Infiniti 9600 Jaguar 9005 LDV 0850 Mahindra 0401 Maserati 9621 MG 9630 Opel 7375 Proton 9625 Rover 8498 Saab 8395 Seat 8850 Smart 7400 Ssangyong 0900 Tata 0600 Tesla 0000 Other (please specify)

1/1 29/09/18

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x:\systems\database\cards\docs\500\48.doc Car - Body Style X 16

1/1 07/01/17

Some other (please specify)

People mover, passenger van

(seven+ seater)..6

SUV/4WD two or three door..7

five door, five seater..8 five door, six+ seater..9

Two door sedan..13

Four door sedan..4

Three door (2 side doors and a hatch back)..2

Five door (4 side doors and a hatch back)..3

Coupe, sports, two door convertible..1

Ute..10 Commercial van, truck..14

Station wagon..5

Body Style

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x:\systems\database\cards\docs\500\51.doc Car Ownership - Satisfaction Scale X 4

Car satisfaction

Very satisfied..5

Fairly satisfied..4

Neither satisfied nor dissatisfied..3

Fairly dissatisfied..2

Very dissatisfied..1

1/2

19/11/16

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x:\systems\database\cards\docs\2000\1993.doc Voting Intention - VIC V 3

Voting ALP: Australian Labor Party..1 Liberal Party..3 The Nationals..4 The Greens..5

Centre Alliance (was Nick Xenophon Team)..15

One Nation..16

Australian Conservatives (was Family First)..12

United Australia Party (UAP)..14 Animal Justice Party..19

Independent candidate..7 Other party (please name)..6 1/2 29/09/18

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"x:\systems\database\cards\docs\2000\1903.doc Daily Newspapers incl. Internet - VIC V 12"

Daily (Monday – Friday) newspapers

Printed edition..105 Financial Review On the Internet..116 Both..117

Printed edition..115 Herald Sun On the Internet..178 Both..179

Printed edition..103 Australian On the Internet..112 Both..113

Printed edition..111 Age On the Internet..176 Both..177

Printed edition..123 Geelong Advertiser On the Internet..180 Both..181

3/4 27/06/15

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"x:\systems\database\cards\docs\2000\1941.doc Daily Local Newspapers incl. Internet - VIC V 6"

Daily (Monday – Friday) newspapers

Local papers published daily

(printed editions)

Courier, Ballarat..121

Bendigo Advertiser..122

Shepparton News..124

Sunraysia Daily, Mildura..141

Standard, Warrnambool..125

Border Mail, Albury/Wodonga..129

Border Watch (Tue, Wed, Thu, Fri)..107

Interstate newspapers

Printed edition..109 Daily Telegraph (NSW) On the Internet..167

Both..168

Printed edition..102 On the Internet..165 Both..166

3/4 27/06/15

Sydney Morning Herald

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x:\systems\database\cards\docs\2000\1912.doc Saturday Newspapers incl. Internet - VIC V 17Internet - VIC V 16"

Saturday newspapers

Printed edition..103 On the Internet..112 Both..113

Printed edition..105 On the Internet..116 Both..117

Printed edition..111 Saturday Age On the Internet..176 Both..177

Printed edition..115 Saturday Herald Sun On the Internet..178 Both..179

Printed edition..092 The Saturday Paper On the Internet..093 Both..094

Printed edition..123 Saturday Geelong Advertiser On the Internet..180 Both..181

Weekend Australian (Saturday edition of Australian)

Financial Review Weekend Edition (Saturday edition of Financial Review)

3/3 02/08/14

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"x:\systems\database\cards\docs\2000\1944.doc Saturday Local Newspapers incl. Internet - VIC V 9"

Saturday newspapers

Local papers published daily

(printed editions)

Courier, Ballarat (Weekend Edition)..121

Bendigo Advertiser (Weekend Edition)..122

Saturday Standard, Warrnambool..125

Saturday Border Mail, Albury/Wodonga..129

Saturday Sunraysia Daily, Mildura..141

Weekend News, Shepparton..124

Interstate newspapers

Printed edition..109 Saturday Daily Telegraph (NSW) On the Internet..167

Both..168

Printed edition..102 On the Internet..165 Both..166

Saturday Sydney Morning Herald

3/3 02/08/14

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"x:\systems\database\cards\docs\2000\1918.doc Sunday Newspapers incl. Internet - VIC V 6"

Sunday newspapers Printed edition..111 Sunday Age On the Internet..176 Both..177

Printed edition..115 Sunday Herald Sun On the Internet..178 Both..179

Interstate newspapers

Printed edition..102 Sun-Herald (NSW) On the Internet..165 Both..166 Printed edition..109 Sunday Telegraph (NSW) On the Internet..167 Both..168

1/2 02/01/10

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x:\systems\database\cards\docs\1500\1279.doc Free Newspapers & Magazines - Melbourne1/Version1 M 33

LOCAL NEWSPAPERS & MAGAZINES

Melbourne and Surrounding Areas

Newspapers are arranged alphabetically by title e.g. Wyndham Star Weekly is listed under ‘W’ for Wyndham

Bayside Leader..70

Berwick News..7

Brimbank & Northwest Star Weekly..33

Caulfield Glen Eira Leader..146

Cranbourne Leader..4

Cranbourne News..168

Dandenong Journal..136

Diamond Valley Leader..48

Domain Review (was Weekly Review) (not Domain magazine)..81

Ferntree Gully, Belgrave Mail..34

Frankston Standard Leader..54

Greater Dandenong Leader..56

Heidelberg Leader..55

Hume Leader..177

Knox Leader..58

Lilydale & Yarra Valley Leader..59

Manningham Leader..50

Maribyrnong & Hobsons Bay Star Weekly..142

Maribyrnong Leader..128

Maroondah Leader..189

Melton & Moorabool Star Weekly..160

Monash Leader..165

Moonee Valley Leader..178

Moorabbin Glen Eira Leader..184

Moorabbin Kingston Leader..62

Mordialloc Chelsea Leader..63

Moreland Leader..183

Mornington Peninsula Leader..150

Mountain Views Mail..162

Northcote Leader..64

Northern Star Weekly..140

Pakenham Officer News..134

Pakenham-Berwick Gazette..77

Port Phillip Leader..147

Preston Leader..67

Progress Leader..68

Ranges Trader Mail..100

Stonnington Leader..132

Sunbury & Macedon Ranges Star Weekly..179

Sunbury Leader..72

Upper Yarra Mail..161

Waverley Leader..76

Whitehorse Leader..182

Whittlesea Leader..78

Wyndham Star Weekly..196

Other local newspaper or magazine (please specify) 1/2 04/08/18

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x:\systems\database\cards\docs\500\426.doc Local Newspapers & Magazines - Victoria V 46

LOCAL NEWSPAPERS & MAGAZINES

Victoria Country Areas

Adviser (Shepparton)..131

Monday edition..10

Friday edition..11

Benalla Ensign..29

Bendigo Weekly..109

Castlemaine Mail..26

East Gippsland News (Bairnsdale)..2

Tuesday edition..186

Friday edition..148

Great Southern Star..192

Tuesday edition..42

Hamilton Spectator Thursday edition..49

Saturday edition..53

Monday edition..37

Thursday edition..38

Macedon Ranges Leader..158

Midland Express (Kyneton)..27

Mildura Midweek..23

Mildura Weekly..139

Moe & Narracan News..28

Moorabool News..151

News Weekly (Albury/Wodonga)..167

Monday edition..66

Wednesday edition..69

Friday edition..79

Monday edition..80

Wednesday edition..82

Friday edition..86

SN Weekly (Shepparton)..16

South Gippsland Sentinel Times (Korumburra)..88

Monday edition..12

Wednesday edition..14

Friday edition..15

Traralgon Journal..187

Warragul and Drouin Gazette..3

Weekly Advertiser (Wimmera)..137

Monday edition..89

Wednesday edition..90

Friday edition..97 Geelong… Bellarine Peninsula and

surrounding areas Echo (Bellarine, Surf Coast & Colac Otway)..91

Geelong Indy (was Geelong Independent)..92

Weekly Review..135

Latrobe Valley Express (Morwell)

Other local newspaper or magazine (please specify) 1/1 04/08/18

Wimmera Mail − Times (Horsham)

Swan Hill Guardian

Riverine Herald (Echuca)

Bairnsdale Advertiser

Gippsland Times & Maffra Spectator

Portland Observer & Guardian

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"x:\systems\database\cards\docs\2000\1931.doc Other weekly publications - VIC V 6"

Other weekly publications

Weekly Times..19 The Land..18 Stock & Land..16 Country newspapers Country News

(inserted in some country papers)..31 Country Mail

(inserted in Saturday Border Mail)..24

1/2 19/01/13

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"x:\systems\database\cards\docs\500\197.doc Weekly Magazines X 58"

Weekly magazines Take 5 (not monthly Take 5)..5

That’s Life..8

TV Week (not monthly TV Week Close Up)..17

Woman’s Day..15

New Idea..6

OK!..24

NW (New Weekly)..14

Who..7

English Woman’s Weekly (not monthly Australian Women’s Weekly)..16

Time..1

New Scientist..9

Picture..13

Big League..20

AFL Record..23

3/4 01/09/18

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"x:\systems\database\cards\docs\500\188.doc Weekly Newspaper Inserts - VIC/TAS V 14"

Free magazines with newspapers Good Weekend (free with Saturday Age)..12 Weekend Australian Magazine (free with Weekend Australian)..4 Stellar (free with Sunday Herald Sun)..13 Domain (not Domain Review) (free with Age and Financial Review)..8 Sunday Life (free with Sunday Age)..14 Sunday Herald Sun “tvguide” (free with Sunday Herald Sun)..11 3/4 04/08/18

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x:\systems\database\cards\docs\2500\2086.doc Puzzle magazines X 2

Puzzle magazines

Take 5 Mega Puzzler..11

Take 5 Pocket Puzzler..12

Woman’s Day Superpuzzler..13

Australian Women’s Weekly Puzzle Book..14

New Idea Jumbo Puzzler..15

New Idea Mr. Wisdom’s Whopper..16

Lovatts Puzzle Magazine..17

Other (please specify)

1/2 24/11/18

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"x:\systems\database\cards\docs\500\495.doc TV Stations - VIC V 12"

Television stations watched ABC (was ABC1)…64 SBS (was SBS ONE)…65 Channel 7…61 Channel 9…62 Channel 10…63 ABC Comedy (was ABC2)…37 SBS Viceland…38 SBS Food…28 7TWO…46 7mate…48 7flix…41 7food…44 9Go!…40 9Gem…49 9Life…29 Your Money…53 10 Boss (was One)…39 10 Peach (was Eleven)…50 ABC News (was News 24)…47 ABC ME…51 NITV…55 Spree TV...42 TVSN…54 C31…25 Prime7…66 WIN…67 Sky News on WIN...17 Nine (regional)…43 Southern Cross…68 Imparja…21 Some other television station (please specify)

1/1 24/11/18

Any Pay TV or Subscription TV stations/services

eg. Foxtel, Fetch, Stan, Netflix, Quickflix, Amazon Prime Video, YouTube Premium/Red…60

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x:\systems\database\cards\docs\2500\2051.doc Subscription/Non-Subscription/Catch Up X 2

Subscription or Pay TV streaming services

Foxtel..1

Foxtel Now (was Foxtel Play)..5

Fetch..20

Quickflix..17

Netflix..19

Stan..14

Amazon Prime Video..38

YouTube Premium/Red (a paid service)..37

Other streaming services

BigPond Movies..21

Ozflix..26

Google Play (Movies + TV)..23

iTunes (Movies + TV shows)..24

Pay per sporting game or event or season pass e.g. football, cricket, boxing, etc...25

Catch-Up TV (Already broadcast TV shows which can be

watched later via the Internet using a computer or mobile device)

ABC iView..31

Foxtel On Demand

(was Foxtel Anytime)..32

9Now..33

SBS On Demand..34

10 Play..35

7plus..36

1/1 24/11/18

Sports Streaming

On Demand

(was Plus7)

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x:\systems\database\cards\docs\2500\2054.doc Subscription or Pay TV streaming services X 3

Subscription and Pay TV services

through T-Box..4 with Telstra..2 with Optus..3 with Foxtel..1 with Foxtel Now (was Foxtel Play)..5 Some other way (please specify)..15

Other subscription or Pay TV service (please specify)

Quickflix..17

Netflix..19

Stan..14

YouTube Premium/Red (a paid service)..37

Amazon Prime Video..38

with Optus..7 with iiNet..8 with Dodo..9 with iPrimus..10 with Fetch..11 Some other way (please specify)..12

1/1 24/11/18

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x:\systems\database\cards\docs\2500\2053.doc Access by X 5

Access by

paid by me..2

paid by someone else..3

to a free version..4

A free trial or free subscription offer..5

1/1 24/11/18

A subscription

PAGE 29

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x:\systems\database\cards\docs\2500\2052.doc Music Streaming Services X 3

Music-streaming services

Amazon Music..56

Apple Music (excl. iTunes)..41

Deezer..42

Google Play Music..43

iHeartRadio..46

SoundCloud..51

Spotify..52

Tidal..53

TuneIn Radio..54

YouTube Music..55

1/1 30/06/18

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x:\systems\database\cards\docs\2500\2069.doc Apple/Google Music_Access by X 2

Listened to music from my own library, that is music I’ve bought from iTunes or copied from CDs etc..6 Listened to music from the Apple Music catalogue available by a monthly subscription to Apple Music..7

Listened to music from my own library, that is music I’ve bought from Google Play Music or copied from CDs etc..8 Listened to music from the Google Play Music catalogue available by a monthly subscription to Google Play Music..9

Went to the general YouTube website or app to listen to music or watch a music video..10 Used the YouTube Music streaming service..11

Apple Music listeners

Google Play Music listeners

1/1 30/06/18

Access by

paid by me..2

A subscription paid by someone else..3

to a free version..4

A free trial..5

YouTube Music listeners

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x:\systems\database\cards\docs\2500\2050.doc Radio Station Broadcasts X 3

traditional radio..1 car radio..2 digital (DAB+) radio..3

Australian radio station broadcast..4 overseas radio station broadcast..5 online only radio station..6 “catch-up” (non-live) radio podcast..7

Music-streaming service such as Spotify or Apple Music offering music via a free or paid-for subscription..8

Music available free online from websites and apps such as YouTube, SoundCloud, Vevo, etc...9

Music from my own library, including music bought from services such as iTunes or Google Play Music or music copied from CDs, that is stored on my computer, iPod, phone, tablet or the cloud..10

Radio station via a television..11 Radio played at an event, shopping centre, in-store, etc…12

Some other type of radio broadcast, program or content (please specify)

Australian AM/FM radio station using

1/1 28/10/17

Streamed online, via an App or website using a phone, tablet or computer

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x:\systems\database\cards\docs\1000\512.doc Radio - Times of the day listen X 6

Radio

Breakfast – 5.30am to 9am..A Morning – 9am to noon..B Early afternoon – noon to 4pm..C Late afternoon – 4pm to 7pm..D Evening – 7pm to midnight..E Late night – midnight to 5.30am..F 1/1 13/1/96

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x:\systems\database\cards\docs\1000\554.doc Radio Stations - Victoria V 50

Melbourne AM Stations ABC Radio Melbourne 774 ........................ 3302 ABC News 1026 (was NewsRadio) ................ 3315 ABC Radio National 621 ........................... 3318 3AW 693 .................................................... 3127 3CW 1341 ................................................. 3104 3RG (Radio Italia) 1593 ............................... 3120 3XY (Radio Hellas) 1422 ............................. 3121 Classic Rock Radio 1377 .......................... 3123 Macquarie Sports Radio ............................ 3145 Magic (Talking Lifestyle) 1278 ..................... 3118 RSN Racing & Sport 927 ........................... 3114 SBS Radio AM .......................................... 3317 SEN+ 1377 ................................................ 3126 SEN 1116 .................................................. 3143

Melbourne FM Stations

ABC Classic FM 105.9 .............................. 3401 Triple J 107.5 ............................................. 3406 Bay 93.9 .................................................... 3238 Fox Hit 101.9 ............................................. 3201 Gold 104.3 ................................................. 3214 K rock 95.5 ................................................ 3215 KIIS 101.1 .................................................. 3227 Nova 100 100.3 ......................................... 3241 SBS Radio FM ........................................... 3405 Smooth 91.5 .............................................. 3208 Triple M 105.1 ........................................... 3237

Melbourne Community Radio

3CR 855 AM .............................................. 3501 3MBS 103.5 ............................................... 3612 3RPP 98.7 ................................................. 3613 3SER Radio 97.7 ....................................... 3616 3ZZZ 92.3 .................................................. 3622 Inner FM (3INR) 96.5 .................................. 3606 JOY 94.9 (3JOY) ........................................ 3627 Light FM (3TSC) 89.9 ................................. 3614 North West FM (3NOW) 98.9 ..................... 3608 PBS 106.7FM (3PBS) ................................. 3610 Radio Eastern FM (3ECB) 98.1 .................. 3604 RPH Print Radio (3RPH) 1179 AM ............. 3503 Southern FM (3SCB) 88.3 .......................... 3615 Stereo 974 (3WRB) .................................... 3620 Triple R (3RRR) 102.7 ................................ 3626 Yarra Valley FM (3VYV) 99.1 ..................... 3617

VIC Country AM Stations

ABC Radio National ............................................. 3318 ABC Regional AM Radio .................................. 3301 2AY 1494 Albury, Wodonga ............................. 2122 2QN 1521 AM Deniliquin .................................. 2131 3CS 1134 Colac ................................................ 3106 3GG 531 Gippsland, Latrobe Valley ................. 3108 3HA 981 Hamilton ............................................. 3109 3NE (Solid Gold) 1566 Wangaratta .................... 3112 3SH 1332 Swan Hill .......................................... 3113 3WM 1089 Horsham ......................................... 3116 Gold AM 1071 Ballarat, Bendigo, Central Vic ... 3107 Gold 1242 Traralgon ......................................... 3115 RSN Racing & Sport ......................................... 3114

VIC Country FM Stations

ABC Classic FM ................................................ 3401 ABC Radio National FM .................................... 3403 ABC Regional FM Radio ................................... 3404 Triple J .............................................................. 3406 3BA FM 102.3 Ballarat ...................................... 3203 3BO FM 93.5 Bendigo, Central Vic ................... 3204 3SR FM 95.3 Shepparton, Goulburn Valley ..... 3205 94.5 3YB FM Warrnambool .............................. 3250 Bay 93.9 Geelong ............................................. 3238 Coast FM 95.3 Warrnambool ............................ 3245 Edge FM 102.1 Wangaratta .............................. 3213 Edge FM 102.5 Deniliquin ................................ 2220 Edge FM 93.3 Mt Beauty .................................. 3229 Flow FM ............................................................ 3210 Gold FM 98.3 Bendigo ...................................... 3211 Hit 91.9 Bendigo ............................................... 3247 Hit 96.9 Goulburn Valley ................................... 3224 Hit 99.5 Sunraysia ............................................ 3225 Hit Gippsland 94.3 & 97.9 ................................. 3226 K rock 95.5 Geelong ......................................... 3215 Mixx FM ............................................................ 3244 Power FM 103.1 Ballarat .................................. 3216 The River 105.7 The Border ............................. 2223 RSN Racing & Sport ......................................... 3217 Star FM 91.9 Bendigo ....................................... 3236 Star FM 94.3 & Star FM 97.9 Gippsland ........... 3235 Star FM 96.9 Goulburn Valley .......................... 3234 Star FM 99.5 Sunraysia .................................... 3251 Sun FM 97.9 Mildura, Sunraysia ...................... 3222 TRFM 99.5 Sale, 99.9 Bairnsdale ..................... 3242 Triple M 93.5 Bendigo, Central Vic ................... 3230 Triple M 95.3 Shepparton, Goulburn Valley ...... 3231 Triple M 97.9 Mildura, Sunraysia ...................... 3232 Triple M 105.7 The Border ................................ 2272

1/127/10/18

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x:\systems\database\cards\docs\1000\554.doc Radio Stations - Victoria V 50

VIC Country Community Radio

3WAY-FM 103.7 Warrnambool ........................ 3618 Coastal FM (3RPC) 99.3 Portland ..................... 3607 Fresh 895 FM (3CCC) Bendigo, Central Vic ..... 3603 Gippsland FM (3GCR) 104.7 Gippsland, Latrobe Valley .... 3605 Good News Radio (3BGR) 103.9 Ballarat ......... 3602 KLFM 96.5 Bendigo, 106.3 Castlemaine .......... 3623 Oak FM (3WPR) 101.3 Wangaratta ................... 3619 ONE FM (3ONE) 98.5 Shepparton .................... 3609 Pulse 94.7 FM Geelong .................................... 3621 REG FM (3REG) 90.7 Lakes Entrance, 105.5 Bairnsdale .... 3611 Voice FM (3BBB) 99.9 Ballarat .......................... 3601

Digital Only Stations Please include all listening via DAB+ radio,

computer, phone, tablet or TV.

Buddha Hits ...................................................... 3720 Coles Radio ...................................................... 3722 Double J ........................................................... 3721 Easy Hits .......................................................... 3725 Koffee ............................................................... 3724 Old Skool Hits ................................................... 3726 Triple M Classic Rock ....................................... 3729 Triple M Country ............................................... 3730 Triple M Greatest Hits ...................................... 3728 Triple M Modern ............................................... 3727

Some other radio station (please specify)

1/1 27/10/18

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x:\systems\database\cards\docs\1000\529.doc Cinema Going X 92

Seen at the cinema or drive-in

A Star is Born..599

Bad Times at the El Royale..594

BlacKkKlansman..580

Bohemian Rhapsody..595

Book Club..581

Christopher Robin..588

Crazy Rich Asians..582

Creed I I (not original Creed film)..600

Darkest Minds..583

Fantastic Beasts: Crimes of Grindelwald (not original Fantastic Beasts film)..601

First Man..596

Girl in the Spider’s Web (not previous Dragon Tattoo films)..602

The Grinch (2018 film)..603

Halloween (2018 film)..597

Happytime Murders..584

House with a Clock in its Walls..589

Hunter Killer..598

Johnny English Strikes Again (not previous Johnny English films)..590

The Meg..585

Mile 22..586

Mission: Impossible – Fallout (not previous Mission: Impossible films)..575

The Nun..587

Nutcracker and the Four Realms (2018 film)..604

The Predator (2018 film)..591

Searching..592

Spy Who Dumped Me..577

Superfly..578

Venom..593

Widows..605 1/2 24/11/18

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"x:\systems\database\cards\docs\2000\1867.doc Last access Internet X 4"

Last time accessed Internet

In the last 7 days..1 In the last 4 weeks..2 In the last 12 months..3 More than 12 months ago..4 Never..5 1/1 5/5/07

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x:\systems\database\cards\docs\2000\1964.doc Online Survey Research Panels X 7

Online Survey Research Panels

BlokeVote..23

CashCrate..24

GlobalTestMarket..3

Hiving..25

Homescan..26

IRI-Aztec Shopper Panel..27

LiveTribe..16

MyOpinions..6

MySurvey..15

MyView..7

Nine Nation..28

Octopus Group..29

Opinions Paid..18

OpinionWorld..19

Panel Station..20

Pureprofile..8

Purkle (was Nine Rewards)..17

RewardsCentral..10

SpiderMetrix.com..30

Stable SoapBox..31

Survey Choice..21

Survey Monkey..22

Surveyvillage..32

Toluna..11

Valued Opinions..12

WhatDoYouThink.com.au (WDYT)..13

What’s Cooking Australia?..33

Your Voice..14

Other (please specify) 1/2 07/01/17

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x:\systems\database\cards\docs\2000\1991.doc Catalogues_2 X 19

81 82

83 84

85

1/1 24/11/18

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x:\systems\database\cards\docs\2500\2037.doc Service providers X 4

Service Providers

Adam…4

Aldi Mobile..36

Amaysim..5

Aussie Broadband..47

Belong..27

Boost..6

Coles Mobile..41

Dodo..8

Exetel..9

Foxtel..26

iiNet..10

Internode..11

iPrimus..12

Kogan..44

Lebara..13

Lycamobile..45

MyRepublic..46

Optus..15

Southern Phone..17

Telstra..18

TPG..19

TransACT..20

Vaya..42

Virgin..21

Vodafone..22

Westnet..23

Woolworths Mobile..43

Other provider (please specify)

1/1 27/10/18

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x:\systems\database\cards\docs\2500\2035.doc Who pays for the service/Post-Paid_Pre-Paid X 6

Who pays for the service

I pay all or most of it..11

I pay through my own/family business (using an ABN)..12

My employer pays it..13

Someone else (partner, family, friend) pays most of it..14

Pre-paid or Billed plan

Pre-paid

Billed plan (you get a bill each month

including any additional usage)

1/1 07/01/17

1/1 17/11/12

the bill does not include a cost for the phone (i.e. a SIM only plan)..7

the bill does include a cost for the phone..6

you pay in advance, and recharge when your credit is low or about to expire, either; automatically by direct debit or manually via voucher, online, SMS, phone call, etc...4

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x:\systems\database\cards\docs\2500\2036.doc Modems X 4

Internet connections at HOME

ADSL Broadband..1

Cable Broadband..2

NBN (including Sky Muster)..3

Satellite Broadband..4

USB modem/dongle..5

Portable WiFi modem..6

SIM card (inserted into a tablet or laptop)..7

Mobile phone..9

Some other (please specify)

Internet connections when OUT AND ABOUT

USB modem/dongle..5

Portable WiFi modem..6

SIM card (inserted into a tablet or laptop)..7

Mobile phone..9

Telstra Air..13

Free/Public WiFi..11

Friends or families WiFi..12

Some other (please specify)

1/1 03/06/17

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x:\systems\database\cards\docs\2500\2061.doc Internet - Who pays for the service/Pre-paid or Bi X 2

Who pays for the service

I pay all or most of it..11

I pay through my own/family business (using an ABN)..12

My employer pays it..13

Someone else (partner, family, friend) pays most of it..14

Pre-paid or Billed plan

Pre-paid − you pay in advance, and recharge

when your credit is low or about to expire, either; automatically by direct debit or

manually via voucher, online, SMS, phone call, etc...4

Billed plan − you get a bill each month based on your plan plus any additional usage..5

1/1 25/06/16

1/1 17/11/12

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x:\systems\database\cards\docs\500\125.doc Values-Goals in Life X 10

Goals in Life

A prosperous life: Having a good life and being able to

afford the "good" things in life..P A family life: A life completely centred on my family..Q An important life: A life of achievement that brings me respect and recognition..R A secure life: Making certain that all basic needs and expenses are provided for..S An exciting life: A stimulating, active life..T 3/4

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x:\systems\database\cards\docs\500\126.doc Values-Social Issues X 10

Social Issues and Trends Very traditional..P Somewhat traditional..Q Middle of the road..R Somewhat progressive..S Very progressive..T 1/2

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A.B.N. 91 007 092 944 I Head Office: Tonic House: 386 Flinders Lane, Melbourne Vic 3000 I Telephone: +61 (3) 9629 6888 I www.roymorgan.com

Roy Morgan is currently undertaking a major study into the finance and banking sector. The following questions are asked in order to help the banking and finance sector improve the level of service that they are currently offering their customers. In order to do so it is important to determine the level of usage of banks and financial institutions and people’s opinion of them. Any responses that you make will be strictly confidential and will be used to compile statistical information only. Thank you for your assistance. Yours sincerely,

Gary C. Morgan, EXECUTIVE CHAIRMAN.

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November 22, 2018

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x:\systems\database\cards\docs\1000\528.doc Home Loan Intention - Financial Institutions X 22

Financial institutions

Adelaide Bank..84 AMP..179 ANZ..1 Aussie..164 Bank of Melbourne..292 Bank of Queensland..6 Bank SA..27 BankWest..25 Bendigo Bank..77 Citibank..12 Commonwealth Bank..13 CUA..111 Esanda..94 Greater Bank..775 Heritage Bank..731

HomeSide..30 HSBC..19

IMB Bank..772 ING (Direct)..4 Latitude Financial Services..773 Liberty Financial..718 Macquarie..20

ME Bank (Members Equity)..35 National Australia Bank (nab)..22 Newcastle Permanent Building Society..54 NRMA..40

Qudos Bank..774 RACV..184

RAMS..730 St. George Bank..55 Suncorp Bank..43 TIO..187 UBank..290 Westpac..29 Any credit union (please specify)..131 Some other bank (please specify)..123 Some other building society (please specify)..82 Some other (please specify)

1/2 06/01/18

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x:\systems\database\cards\docs\2000\1749.doc Insurance types - NOT QLD/ACT/NSW/SA X 5

Types of insurance

Third party property or fire and theft, covers only damage to other vehicles or property; or fire and theft of your car..2 Comprehensive, covers damage to your car and other vehicles..3 Third party property or fire and theft, covers only damage to other vehicles or property; or fire and theft of your motorcycle/scooter..29 Comprehensive, covers damage to your motorcycle/scooter and other vehicles..30

Against property loss, fire or damage to your caravan/trailer/motorhome..31

Against property loss, fire or damage to your boat..32

Combined Building & Contents at one company..4 Contents ie. contents inside the house e.g. tables, chairs, T.V’s etc...5 Building ie. the house walls, roof, etc...6

Valuable items over and above normal contents policy e.g. musical instruments, jewellery, electronic equipment, paintings etc…7

Landlord (including strata title) for investment properties; can include protection against loss of rent and tenant damage..10

Hospital and extras cover at one company e.g. optical, dental, physio, etc...11 Hospital cover..12 Extras cover e.g. optical, dental, physio, etc...13

With a state ambulance authority..36

Pays out a lump sum at death (could be included in your superannuation)..14 Provides an income if unable to work due to serious illness or injury (could be included in superannuation)..20 Pays out a lump sum if totally and permanently disabled (could be included in your superannuation)..21 Pays out a lump sum for death or disability caused by an accident..22 Pays out a lump sum in the event of serious illness e.g. cancer, heart attack, stroke, etc...23 Protects personal home and mortgage loans if unable to meet repayments due to serious illness or injury..24 Including equipment, partnership, professional indemnity, other, etc…25

Pays out a lump sum to cover the cost of a funeral..33

Covers the veterinary bills related to pets..34

Cover costs such as lost or stolen luggage, medical emergencies, accidents or cancellations when travelling..35

Public Liability insurance..26

Other types of insurance (please specify)

Car insurance

Motorcycle or scooter insurance

Caravan, trailer or motorhome insurance

Boat insurance

Household and

property insurance

Private health insurance (not Medicare)

Life insurance

Disability insurance

Trauma or critical injury insurance

Loan insurance

Business insurance

Income protection insurance

Accidental death insurance

Funeral insurance

Pet insurance

Travel insurance (not part of credit cards)

1/2 05/05/18

Ambulance cover (not part of private health insurance)

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x:\systems\database\cards\docs\2000\1519.doc Insurance - Companies X 1

Insurance Companies

1300 Insurance..779 AAMI..501 ACA Health..701 ACE Insurance..702 Adelaide Bank..84 AHM (Australian Health

Management)..607 AIA Australia..558 Allianz..587 Allianz Global Assistance..749 American Express..182 AMP..179 ANSVAR..561 ANZ..1 AON..464 APIA (Australian Pensioners Insurance)..668 Army Health Benefits Scheme..595 Arthur J Gallagher..753 ASGARD..394 Asteron..445 Aussie..164 Australia Post..754 Australian Alliance Insurance (AAI)..519 Australian Pensioners

Insurance (APIA)..549 Australian Seniors Insurance Agency..705 Australian Unity..311 AustralianSuper..469 AXA..53 Bank of Melbourne..292 Bank of Queensland..6 Bank SA..27 BankWest..25 Bendigo Bank..77 Beyond Bank Australia..747 Big Sky Building Society..751 Bingle..663 BT..8 Budget Direct..608 Bupa..729 Cbus..451 CBHS..653 CCI (Catholic Church Insurances)..610 CGU..569 CIC..515 CIL Insurance..780 Citibank..12 ClearView..444 Club Marine..781 Coles..251 Colonial First State..321 Combined Insurance..612

CommInsure..711 Commonwealth Bank..13 COTA (Council on the Ageing)..613 Credit Union Australia (CUA)..111 Defence Health..636 Defence Service Homes

Insurance (DVA)..617 Elders..34 Esanda..94 First State Super (NSW Government)..462 Frank Insurance..761 GESB..763 GIO..330 GMF Health..625 GMHBA..531 Govt. Employees Health

Fund (GEHF)..627 Grand United (GU Health)..628 Guardian Insurance..782 Guild Insurance..629 HBA..535 HBF (Hospital Benefits Fund)..536 HCF..334 Health Partners..630 Health.com.au..764 HESTA..452 HIF (Health Insurance Fund)..538 Hollard Insurance..715 HOSTPLUS..453 HSBC..19 ING Australia..331 Insuranceline..667 InsureMyRide..783 IOOF..339 Just Car Insurance..633 Kogan Insurance..794 Latitude Financial Services..773 Latrobe Health Services..634 Lumley Insurance..547 Macquarie..20 Manchester Unity..348 Marsh (Marsh & McLennan)..637 MBF..508 ME Bank (Members Equity)..35 Medibank Private..551 Mildura District

Hospital Fund..638 MLC..350 Mutual Community (NHSA)..556 MyState Bank..752 National Australia Bank (nab)..22 Nautilus Marine..784 Navy Health..639 NIB..509 NRMA..40

OnePath..499 People’s Choice Credit Union..721 Peoplecare..722 Pet Insurance Australia..785 Petplan..786 Phoenix Health Fund..723 Police Health..769 Progressive Direct..724 Prudential..364 Qantas Assure..789 QBE..572 QLD Country Health..660 QSuper..486 Qudos Bank..774 R&T Health Fund

(Rail & Transport)..641 RAA..539 RAC..264 RACQ..265 RACT..533 RACV..184 Real Insurance..659 REST Super..455 RSPCA..787 SGIC (SA)..371 SGIO (WA)..524 Shannons..646 SIO (VIC)..502 St. George..55 St. Lukes..579 Suncorp Insurance..743 Sunsuper..458 Swann Insurance..648 TAL..737 TUH (Teachers Union Health)..580 Teachers Health..665 Terri Scheer..672 TIO..187 Tower..377 Toyota Financial Services..226 UniSuper..494 Vero..652 Virgin Money..249 Wesfarmers Federation..575 Western QBE..649 Westfund..650 Westpac..29 WFI..736 Woolworths..291 Youi..676 Zurich..383 Travel Agent..788 Some other superannuation fund (please specify)..699 Some other (please specify)

1/1 05/05/18

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x:\systems\database\cards\docs\2000\1745.doc Insurance- Premium X 4

Annual or monthly insurance premium (Just say letter after your answer)

Less than $100 a year ......................... (Less than $9 a month)..Q

$100 – $249 a year ............................ ($9 – $20 a month)..H

$250 – $349 a year .............................. ($21 – $29 a month)..W

$350 – $499 a year .............................. ($30 – $41 a month)..F

$500 – $749 a year .............................. ($42 – $62 a month)..E

$750 – $999 a year .............................. ($63 – $82 a month)..R

$1,000 – $1,499 a year ........................ ($83 – $124 a month)..T

$1,500 – $1,999 a year ........................ ($125 – $166 a month)..Y

$2,000 – $2,499 a year ........................ ($167 – $207 a month)..U

$2,500 – $2,999 a year ........................ ($208 – $249 a month)..I

$3,000 – $3,999 a year ........................ ($250 – $332 a month)..C

$4,000 – $4,999 a year ........................ ($333 – $416 a month)..P

$5,000 – $5,999 a year ........................ ($417 – $499 a month)..A

$6,000 – $6,999 a year ........................ ($500 – $582 a month)..S

$7,000 or more a year ......................... ($583 or more a month)..D

1/1 1/10/05

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"x:\systems\database\cards\docs\2000\1746.doc Insurance - Who you obtained X 4"

Who you obtained insurance from

Through an insurance broker or agent..12

Through an intermediary website for comparing products/premiums (eg. iselect, moneytime, ozecover, infochoice) or used an online broker..24

Through a financial planner/adviser who works for a financial institution..13

Through an independent financial planner/adviser..14

Through my employer (do not include WorkCover)..25

Through my employer as part of my superannuation plan..26

Through an accountant..16

Through a mortgage provider..18

In store where purchased..19

Via car dealer..20

Some other way (please specify) 1/1

24/09/16

Adelaide Bank..2

ANZ..3

BankWest..4

Bank of Melbourne..29

Bank of Queensland..5

Bendigo Bank..6

Commonwealth Bank..7

National Australia Bank (nab)..8

St. George..9

Westpac..10

Some other..21

From a bank/ financial institution directly

Went in person to the company branch..27

Called the company’s telephone number..22

Purchased online via the company’s website..23

Purchased online using an app on a mobile phone or tablet..30

Some other..28

From an insurance company directly

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x:\systems\database\cards\docs\1000\748.doc Insurance - Satisfaction X 9

Satisfaction scale

Very satisfied..5

Fairly satisfied..4

Neither satisfied nor dissatisfied..3

Fairly dissatisfied..2

Very dissatisfied..1

1/2 07/01/12

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x:\systems\database\cards\docs\2000\1521.doc InsuranceShort - Renewal X 1

Insurance renewal

Changed from previous company..1

Without approaching any other companies (i.e. without seeking quotes on the Internet, by phone, at a branch or from a broker, etc.)..2

After approaching other companies (i.e. including seeking quotes on the Internet, by phone, at a branch or from a broker, etc.)..3

Took out that insurance for the first time..4

1/1 3/10/09

Renewed with the same company

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x:\systems\database\cards\docs\1000\745.doc Insurance-Reasons changed/approached X 11

Reasons changed/approached companies

Better price/premium..10 Renewal price higher than last year..12 Always shop around..13 Insurer gave poor customer service

(eg. hard to reach, didn’t understand my situation, made errors with the premiums or policy documents, etc)..27

Insurer’s service provider (eg. hospital, repair centre,

dentist, optician, etc) gave poor service..28 Bad claims experience..15 Pay-by-the month facility..16 Offered a product/policy which was just as good or better..17 Change to property/contents covered..18 New/different vehicle..19 Recommended by a family member, friend or work colleague..26 Recommended by my adviser/broker..20 Moved job/changed employer..21 Change in employment status (started working, returned to

studies, stopped working/unemployed, retired, etc)..25 Change in marital status (married/partnered, widowed,

divorced, separated, remarried, etc)..24 Change in family circumstances (pregnancy, birth, death, etc)..23 Some other reason (please specify) 1/2 28/6/08

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x:\systems\database\cards\docs\2000\1519.doc Insurance - Companies X 1

Insurance Companies

1300 Insurance..779 AAMI..501 ACA Health..701 ACE Insurance..702 Adelaide Bank..84 AHM (Australian Health

Management)..607 AIA Australia..558 Allianz..587 Allianz Global Assistance..749 American Express..182 AMP..179 ANSVAR..561 ANZ..1 AON..464 APIA (Australian Pensioners Insurance)..668 Army Health Benefits Scheme..595 Arthur J Gallagher..753 ASGARD..394 Asteron..445 Aussie..164 Australia Post..754 Australian Alliance Insurance (AAI)..519 Australian Pensioners

Insurance (APIA)..549 Australian Seniors Insurance Agency..705 Australian Unity..311 AustralianSuper..469 AXA..53 Bank of Melbourne..292 Bank of Queensland..6 Bank SA..27 BankWest..25 Bendigo Bank..77 Beyond Bank Australia..747 Big Sky Building Society..751 Bingle..663 BT..8 Budget Direct..608 Bupa..729 Cbus..451 CBHS..653 CCI (Catholic Church Insurances)..610 CGU..569 CIC..515 CIL Insurance..780 Citibank..12 ClearView..444 Club Marine..781 Coles..251 Colonial First State..321 Combined Insurance..612

CommInsure..711 Commonwealth Bank..13 COTA (Council on the Ageing)..613 Credit Union Australia (CUA)..111 Defence Health..636 Defence Service Homes

Insurance (DVA)..617 Elders..34 Esanda..94 First State Super (NSW Government)..462 Frank Insurance..761 GESB..763 GIO..330 GMF Health..625 GMHBA..531 Govt. Employees Health

Fund (GEHF)..627 Grand United (GU Health)..628 Guardian Insurance..782 Guild Insurance..629 HBA..535 HBF (Hospital Benefits Fund)..536 HCF..334 Health Partners..630 Health.com.au..764 HESTA..452 HIF (Health Insurance Fund)..538 Hollard Insurance..715 HOSTPLUS..453 HSBC..19 ING Australia..331 Insuranceline..667 InsureMyRide..783 IOOF..339 Just Car Insurance..633 Kogan Insurance..794 Latitude Financial Services..773 Latrobe Health Services..634 Lumley Insurance..547 Macquarie..20 Manchester Unity..348 Marsh (Marsh & McLennan)..637 MBF..508 ME Bank (Members Equity)..35 Medibank Private..551 Mildura District

Hospital Fund..638 MLC..350 Mutual Community (NHSA)..556 MyState Bank..752 National Australia Bank (nab)..22 Nautilus Marine..784 Navy Health..639 NIB..509 NRMA..40

OnePath..499 People’s Choice Credit Union..721 Peoplecare..722 Pet Insurance Australia..785 Petplan..786 Phoenix Health Fund..723 Police Health..769 Progressive Direct..724 Prudential..364 Qantas Assure..789 QBE..572 QLD Country Health..660 QSuper..486 Qudos Bank..774 R&T Health Fund

(Rail & Transport)..641 RAA..539 RAC..264 RACQ..265 RACT..533 RACV..184 Real Insurance..659 REST Super..455 RSPCA..787 SGIC (SA)..371 SGIO (WA)..524 Shannons..646 SIO (VIC)..502 St. George..55 St. Lukes..579 Suncorp Insurance..743 Sunsuper..458 Swann Insurance..648 TAL..737 TUH (Teachers Union Health)..580 Teachers Health..665 Terri Scheer..672 TIO..187 Tower..377 Toyota Financial Services..226 UniSuper..494 Vero..652 Virgin Money..249 Wesfarmers Federation..575 Western QBE..649 Westfund..650 Westpac..29 WFI..736 Woolworths..291 Youi..676 Zurich..383 Travel Agent..788 Some other superannuation fund (please specify)..699 Some other (please specify)

1/1 05/05/18

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x:\systems\database\cards\docs\2500\2025.doc Insurance - Renewal likeliness/Intention X 2

How likely to renew

Extremely likely..5

Very likely..4

Fairly likely..3

Not very likely..2

Not likely at all..1

Intention in the next 12 months

Will switch to another company..1

Will cancel my policy..2

Other..3

1/2 02/06/12

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x:\systems\database\cards\docs\2500\2064.doc Insurance Claim - Satisfaction X 3

Satisfaction scale

Claim is still in progress..6

Very satisfied..5

Fairly satisfied..4

Neither satisfied nor dissatisfied..3

Fairly dissatisfied..2

Very dissatisfied..1

1/2 24/09/16

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x:\systems\database\cards\docs\2000\1987.doc Clear X 4

INTENTIONALLY LEFT BLANK

PAGE 62

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x:\systems\database\cards\docs\1500\1395.doc Bank Accounts - Examples you have X 5

Examples of types of accounts you may have:

• Regular Savings Account • Transaction Account

• Cheque Account

• Passbook Account

• Savings Investment Account

• Christmas Club Account

• Term Deposit

• Bonus Interest or Reward-Based Account

• High Interest Online Account

• Deeming or Pensioner Account

• Mortgage Offset or Loan Offset Account

• Cash Management Account

• Share Trading Deposit Account

• Money Market Account

• Foreign Currency Account

• Other Savings Account

Excluding all loans, lines of credit, credit cards, superannuation and managed investments 28/07/12

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"x:\systems\database\cards\docs\2000\1888.doc Bank Accounts - Banks/BS/CU X 4"

Banks

Adelaide Bank..84 AMP..179 ANZ..1 Arab Bank Australia..33 Australian Military Bank..776 Auswide Bank..756 Bank Australia..757 Bank First..795 Bank of Melbourne..292 Bank of Queensland..6 Bank of Us..791 Bank SA..27 Bankmecu..706 BankVic..745 BankWest..25 BDCU Alliance Bank..759 Bendigo Bank..77 Beyond Bank Australia..747 Citibank..12 Commonwealth Bank..13 CommSec..738 Defence Bank..732 Deutsche Bank..14 Endeavour Mutual Bank..792 G&C Mutual Bank..762 Greater Bank..775 Heritage Bank..731 HSBC..19 Hume Bank..750 IMB Bank..772 ING (Direct)..4 Macquarie..20 ME Bank (Members Equity)..35 MyState Bank..752 National Australia Bank (nab)..22 P&N Bank..740 Police Bank..746 QBank..777 QTMB (QT Mutual Bank)..733 Qudos Bank..774 Rabobank..36 RaboDirect..748 RACQ Bank..790 Regional Australia Bank..778 The Rock..186 Rural Bank..725

Service One Alliance Bank..770 St. George..55 Suncorp Bank..43 Teachers Mutual Bank..734 TIO..187 UBank..290 Victoria Teachers Mutual Bank..735 Westpac..29 Some other bank (please specify)..123

Building Societies

B&E (Bass & Equitable)..81 Big Sky..751 Greater..51 Heritage..41 IMB..52 Maitland Mutual..192 Newcastle Permanent..54 Some other building society (please specify)..82

Credit Unions

Australian Defence..149 Bananacoast Community..56 Capricornian..61 Coastline..62 Community Alliance..712 Community First..151 Credit Union Australia (CUA)..111 Credit Union SA..714 Defence Force Credit (Defcredit)..167 ECU (Electricity Credit)..68 Goulburn Murray..158 Holiday Coast..96 Horizon..201 Hunter United..202 Illawarra Credit Union..153 Macarthur..203 MyState Financial..288 Northern Inland (NSW)..205 Orange Credit Union..768 People’s Choice Credit Union..721 Police & Nurses (WA)..121 Police Association Credit (VIC)..119 Police Credit Union (NSW)..105 Police Credit Union (SA & NT)..141 Qantas..102 Queensland Country..208 Queensland Teachers'..112 Queenslanders Credit Union..79 Southern Cross..214 Summerland..217 Sydney Credit (SCU)..147 Teachers Credit Union..726 Victoria Teachers (VTU)..64 WAW..162 Some other credit union

(please specify)..131 Other Finance Companies

RAMS..730

1/2 05/05/18

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x:\systems\database\cards\docs\500\78.doc Bank Accounts - Satisfaction Scale X 6

Satisfaction scale

Very satisfied..5

Fairly satisfied..4

Neither satisfied nor dissatisfied..3

Fairly dissatisfied..2

Very dissatisfied..1

1/2 3/10/92

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Account Names – Banks

x:\systems\database\cards\docs\2000\1980.doc Account names - Banks X 5

AUSWIDE BANKWEST Please see Bendigo and Adelaide Bank list Bonus Plus Account..970 Complete Account..200 Cash Management Account..971 FeeSaver/Retirement Advantage..202 Christmas Club..972 Gold Cash Management Account..203 AMP Mortgage Muncher 100% Offset Gold/Online Term Deposit..204 Access/eASYTransact Account..124 Account..973 Hero..205 AMP First..127 Pension Friendly Account..974 Instant/Bonus Saver Account..206 Cash Manager/eASYCash Account..120 Term Deposit..976 Kids Bonus Saver/Children/ First Home Saver Account..126 Today’s Choice/Options Account..977 Teen Savings Account..207 Notice Account..128 Today’s net$aver..997 Lite Transaction/Lite Direct..208 Offset Deposit Account..122 Young Achiever's Account..978 Offset Account/Mortgage Shredder/ Saver/eASYSaver Account..121 Other account (please specify) Easy Doc Offset..210 Term Deposit..123 Regular Saver/Dream Saver/ Other account (please specify) BANK OF QUEENSLAND Solid Gold Saver..211 Bonus Interest Savings Account..180 Rewards Transaction Account..217 ANZ Cash Management Account..181 Smart eSaver..216 ANZ One..130 Day2Day Plus Account..189 Student Account..212 ANZ V2 ..141 Easy/Premier Term Investment/ TeleNet Saver..213 Access Advantage..131 Bond Account..182 Zero..214 Access Basic..145 Mortgage Offset Account..183 Other account (please specify) Advanced Notice Term Deposit..146 Pension Plus Account..184 Cash Investment Account..134 Reverse Charges Account..185 BEYOND BANK AUSTRALIA Everyday Visa Debit..135 Ultimate Account..186 Access Savings Account..640 Home Loan Interest Saver (Offset)..136 WebSavings Account..187 All-In-One/Mortgage Offset Account..641 Online Saver..137 Other account (please specify) Bonus Saver Account..643 Passbook Savings..138 BU Account..644 Pensioner Advantage/ BANK AUSTRALIA/BANKMECU Cash Management Account..645 Deeming Account..132 Access Account..720 Christmas Club Account..646 Premium Cash Management Deeming Account..721 Everyday Account..654 Account..133 Mortgage Offset Account..722 Junior Saver Account..647 Progress Saver..139 Cyber Saver®..723 monEsaver Internet Savings Account..648 Term Deposit..140 Cash Management..724 Retirement Account..649 Other account (please specify) Christmas Club..725 Term Deposit..650 Incentive Saver..726 Other account (please specify) AUSTRALIAN MILITARY BANK mySaver..727 Access Account..600 Term Deposit..728 CITIBANK Cadet Plus/Children/Junior Account..601 Other account (please specify) Cash Management Account..250 Cash Management Account..602 Dual/Multi Currency Account..251 Christmas Club Account..603 BENDIGO AND ADELAIDE BANK Online Cash Manager..252 Deeming Access Account..608 Cash Management Account..230 Online Saver..258 100% Offset Account..609 Cheque Account..238 Plus Linked Savings Account..253 Star Saver Direct/ Christmas Club Account..231 Plus Transaction Account..254 Recruit Saver Account..604 Mortgage Saver Account..233 Term Deposit..255 Term Deposit Account..605 Our Community Account..239 Ultimate Saver..257 Other account (please specify) Passbook Account..234 Other account (please specify)

Please see St. George list

Retirement Account..235 Please see Victorian Teachers Mutual Bank list Term Deposit..236 Ultimate/Everyday Bank Account..232 Please see B&E list under Building Societies Other account (please specify)

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x:\systems\database\cards\docs\2000\1980.doc Account names - Banks X 5

COMMSEC HERITAGE BANK MACQUARIE Cash Account/Investment Account..305 Cash Management Account..860 Cash Management Account..370 CDIA/Commonwealth Christmas Club Account..861 Cash XL High Interest Online Account..374 Direct Investment Account..307 Loan Offset/Mortgage Crusher..862 Prime Cash Account..371 Other account (please specify) Money Manager Account..871 Term Deposit..372 [email protected] Other account (please specify) COMMONWEALTH BANK Pension Plus Account..864 AwardSaver..270 Simply Access Account..866 ME BANK Cash Investment Account..271 Simply Savings Account..867 Everyday Transaction Account..396 Cash Management Call Account..272 Target Bonus..868 First Home Saver Account..395 Complete Access..282 Term Deposit..869 InterestME Savings Account..390 CDIA/Commonwealth Other account (please specify) Online Savings Account..391 Direct Investment Account..273 Term Deposit..392 First Home Saver Account..281 HUME BANK Ultimate Offset Account..393 Foreign Currency Account..284 Achiever Account..910 Other account (please specify) GoalSaver Account..285 All Purpose/Passbook Account..911 Mortgage Interest Saver Account..274 Cash Management Account..912 MYSTATE NetBank Saver..275 Christmas Club Account..913 Access Account..740 Pensioner Security/Deeming Clancy Koala/Youth Extra Account..914 Bill Payer Account..749 Account..276 Deeming Saver Account..915 Christmas Account..741 Savings Investment Account..286 First Home Saver Account..922 Deeming Account..742 Smart Access..283 iSave Account..917 Offset Account..743 Streamline Basic Account..277 Loan Offset Account..916 Online Savings Account..750 Term Deposit..278 Passbook Savings Account..918 Saver Account..744 Youthsaver..279 Reward Saver Account..919 Term Deposit..745 Other account (please specify) Term Deposit Account..920 Youth Account..746 Other account (please specify) Other account (please specify) GREATER BANK Access Savings Account..840 IMB BANK NATIONAL AUSTRALIA BANK Bonus Saver Account..841 Balance+ Account..930 Cash Manager..424 Bonus Saver Online..849 Cash Management Account..932 Classic Banking..411 Cash Management Account..842 Christmas Club Account..933 eBanking..414 Christmas Club Account..843 Everyday Account..934 Flexi Account..415 Little Bucks Account..844 First Home Saver Account..943 Gold Banking..416 Pensioner/Retirement Plus Account..845 Reward Saver Account..936 Investment Cash Manager..417 Term Investment Account..847 Term Deposit..937 iSaver..418 Ultimate Access Account..850 Wisdom Saver Account..939 Online Trading Account/nabtrade..427 Other account (please specify) Zoo Account..940 Passbook Account..419 Other account (please specify) Retirement Account..420 HSBC Reward Saver..421 Cash Management Account..330 ING (DIRECT) Term Deposit..422 Day to Day Account..337 Orange Everyday..355 Other account (please specify) Flexi Saver..338 Savings Accelerator..354 Foreign/Multi Currency Account..331 Savings Maximiser..351 Online Savings Account..332 Term Deposit..352 Savings Cheque Account..333 Other account (please specify) Serious Saver..334 Please see next page for more institutions Term Deposit..335 Other account (please specify) 05/05/18

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Account Names – Banks (cont.) Account Names – Credit Unions

x:\systems\database\cards\docs\2000\1981.doc Account names - Credit Unions X 4

RABOBANK/RABODIRECT TEACHERS MUTUAL BANKAustralian Defence

Call Deposit..450 Bill Paying Account..792 Please see Australian Military Bank list Cash Management Account..454 Cash Management..781 High Interest Savings Account..455 Christmas Savings Account..782 Notice Saver..456 Deeming Account..783 BANANACOAST COMMUNITY PremiumSaver..457 Everyday/Everyday Direct Account..780 Access Account..624 Term Deposit..451 Online Savings Account..785 Advantage Saver/Deeming Account..622 RaboPlus Savings Account..452 Reward Saver Account..786 isaver/Direct Saver..627 Other account (please specify) Term Deposit..791 Term Deposit..625

Please see The Rock Building Society list Other account (please specify) Other account (please specify)

UBANK COMMUNITY FIRST USaver Account..155 Access/Autopay Account..670 RURAL BANK USaver Ultra Account..156 Bonus Saver..671 Cash Management Account..310 UBank Term Deposit..157 Christmas Cracker..672 Everyday Account..312 Other account (please specify) Retirement Plus Deeming Account..675 Saver Account..317 Term Deposit..676 Term Deposit..315 VICTORIA TEACHERS MUTUAL Other account (please specify) Other account (please specify) BANK/BANK FIRST Bonus Saver..800 CREDIT UNION AUSTRALIA ST. GEORGE/ Budget Account..801 Bonus Saver Account..690 BANK OF MELBOURNE/BANK SA Cash Management..802 Cash Management Account..691 Complete/Express/Simply Freedom..470 Christmas Club..803 Christmas Club Account..692 Concession Account..483 Deeming Account..804 eSaver Account..693 Freedom Account..473 Everyday Account..805 Freedom Plus Account..694 Incentive Saver Account..474 First Access/Starting Out/ Pensioner Deeming Account..695 Investment Cash Account..475 Student Banking Account..806 Platinum Plus Account..696 Maxi Saver/Direct Saver Account..471 First Home Saver Account..811 Prime Access Account..697 Mortgage Equaliser..477 First Saver Account..807 Special Purpose Account..698 Pensioner/Retirement Access Account..478 Online Saver..808 Term Deposit..699 Portfolio Cash Management Account..479 Term Deposit..809 Other account (please specify) Power Saver Account..480 Other account (please specify) SENSE Everyday..484 MyState Please see MyState Bank list SENSE Savings..485 WESTPAC Term Deposit..481 Basic Account..540 Other account (please specify) Bump Savings..554 Cash Investment Account..548 SUNCORP BANK Cash Manager..541 55 Plus Account..500 Choice Account..542 Cash Management Account..501 Classic/Classic Plus..543 eOptions..502 Westpac Deeming Account..544 Everyday Basics Account..509 eSaver..545 Everyday Options Account..503 Max-i direct..546 Everyday Options Sub-Account..504 Reward Saver..547 Everyday Saver Account..505 Term Deposit..549 Kids Savings Account..510 Westpac 55+ and Retired Account..553 Term Deposit..507 Westpac One (not business account)..550 Please see next page for more institutions Wealth Cash Management Account..506 Youth/Kids Reward Saver..552 Other account (please specify) Other account (please specify) 05/05/18

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x:\systems\database\cards\docs\2000\1982.doc Account names - Building Societies X 4

Account Names – Credit Unions (cont.)

Account Names – Building Societies

THE ROCK BUILDING SOCIETY Cash Management Account..901 Children/Teen Account..909 Christmas Club Account..900

Fee Cruncher Account..899 B&E/BANK OF US Online Saver Account..908 PEOPLE’S CHOICE CREDIT UNION Basic Saver..820 The Only Account..906 Bonus Saver Account..591 Christmas Saver..822 Savings Investment Account..903 Budget/Expenses Account..580 Easi Saver..823 Seniors/Pension Account..902 Christmas Club/Savings Account..581 Home Advantage..833 Term Deposit..905 Club 55..582 iCash Management Account..825 Other account (please specify) Dream Saver..583 Loan Saver..826 Everyday Account..589 Pension Advantage..827 My Account..586 Regular Income Investment Account..828 Offset Account..590 Serious Saver..832

Other Financial Institutions Online Saver/e-savings..584 Smart/Everyday Advantage..834 Term Investment..587 Student Option/Youth Advantage..835 Youth/Future Saver Account..585 Term Investment Account..829 Other account (please specify) Other account (please specify) RAMS

Teachers Credit Union

Action Account..112 Please see Teachers Mutual Bank list Please see Greater Bank list Saver Account..113 Other account (please specify)

Victoria Teachers

Please see Victoria Teachers Mutual Bank list

Heritage Building Society

Please see Heritage Bank list

Other Banks, Credit Unions and Building Societies not listed

IMB Building Society

Please see IMB Bank list

NEWCASTLE PERMANENT

BUILDING SOCIETY Term Deposit..980 Achiever Account..950

Christmas Club Account..951 Bonus Interest or Reward-based Account..981

Everyday Account..962 High Interest Online Account..982 Money Management Account..952 Deeming or Pensioner Account..983 Money Minder Account..953 Mortgage Offset or Loan Offset Mortgage Offset Account..954 Account..984 Online Savings Account..963 Cash Management Account..985 Rapid Saver/Education Share Trading Deposit Account..986 Savings Account..956 Money Market Account..987 Special Monthly Interest..957 Foreign Currency Account..988 Save and Spend Account..958 Christmas Club Account..989 Statement Savings Account..959 Regular Savings Account..993 Term Deposit..960 Transaction Account..994 Other account (please specify) Cheque Account..991 Other account (please specify)

05/05/18

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"x:\systems\database\cards\docs\2000\1886.doc Amount in Account X 3"

Amount in account as of today

For accounts that are jointly held, please state the full amount.

Negative/Debit balance….W1

$0….O0

$1 – $49….F4

$50 – $99….C4

$100 – $149….A4

$150 – $199….L4

$200 – $299….N4

$300 – $399….T4

$400 – $499….R4

$500 – $749….B2

$750 – $999….K2

$1,000 – $1,499....H2

$1,500 – $1,999….J2

$2,000 – $4,999….Q2

$5,000 – $9,999….D2

$10,000 – $19,999….E2

$20,000 – $49,999….F1

$50,000 – $99,999….A1

$100,000 – $149,999....N1

$150,000 – $199,999….R1

$200,000 – $249,999….K1

$250,000 – $349,999….J1

$350,000 – $499,999….D1

$500,000 – $699,999….C3

$700,000 – $999,999….L3

$1 million to less than $2 million….T3

$2 million to less than $5 million….B3

$5 million or more….H3 1/1 4/10/08

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x:\systems\database\cards\docs\2000\1887.doc Account Features Used X 9

Account features used

Card with Visa, MasterCard, American Express or Diners Club..1

Standard ATM Card..2 (without Visa, MasterCard, American Express or Diners Club)

Cheque Book..3

Passbook..4

Used my account to offset or reduce the interest charged on my mortgage (Mortgage Offset or Loan Offset)..5

Overdraft..6

Received statement online instead of a hard copy in the mail..7

Direct Debit/Direct Credit (automatic payment deducted/credited from my account)..8 Accessed funds from my account overseas..9

1/1 29/11/08

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x:\systems\database\cards\docs\2500\2073.doc Years held account X 3

Years held account

Less than 6 months..N

6 months to less than 1 year..M

1 year to less than 2 years..L

2 years to less than 4 years..R

4 years to less than 6 years..D

6 years to less than 8 years..U

8 years to less than 10 years..Y

10 years to less than 15 years..T

15 years to less than 20 years..V

20 years to less than 25 years..S

25 years and over..W

1/1 01/07/17

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x:\systems\database\cards\docs\2500\2074.doc Why opened account X 3

Why opened account

A replacement for an account I closed..1

It was provided with another product I got from the institution..2

I opened a new account that was neither a replacement nor provided with another product..3

Some other reason (please specify)

1/1 01/07/17

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"x:\systems\database\cards\docs\2000\1888.doc Bank Accounts - Banks/BS/CU X 4"

Banks

Adelaide Bank..84 AMP..179 ANZ..1 Arab Bank Australia..33 Australian Military Bank..776 Auswide Bank..756 Bank Australia..757 Bank First..795 Bank of Melbourne..292 Bank of Queensland..6 Bank of Us..791 Bank SA..27 Bankmecu..706 BankVic..745 BankWest..25 BDCU Alliance Bank..759 Bendigo Bank..77 Beyond Bank Australia..747 Citibank..12 Commonwealth Bank..13 CommSec..738 Defence Bank..732 Deutsche Bank..14 Endeavour Mutual Bank..792 G&C Mutual Bank..762 Greater Bank..775 Heritage Bank..731 HSBC..19 Hume Bank..750 IMB Bank..772 ING (Direct)..4 Macquarie..20 ME Bank (Members Equity)..35 MyState Bank..752 National Australia Bank (nab)..22 P&N Bank..740 Police Bank..746 QBank..777 QTMB (QT Mutual Bank)..733 Qudos Bank..774 Rabobank..36 RaboDirect..748 RACQ Bank..790 Regional Australia Bank..778 The Rock..186 Rural Bank..725

Service One Alliance Bank..770 St. George..55 Suncorp Bank..43 Teachers Mutual Bank..734 TIO..187 UBank..290 Victoria Teachers Mutual Bank..735 Westpac..29 Some other bank (please specify)..123

Building Societies

B&E (Bass & Equitable)..81 Big Sky..751 Greater..51 Heritage..41 IMB..52 Maitland Mutual..192 Newcastle Permanent..54 Some other building society (please specify)..82

Credit Unions

Australian Defence..149 Bananacoast Community..56 Capricornian..61 Coastline..62 Community Alliance..712 Community First..151 Credit Union Australia (CUA)..111 Credit Union SA..714 Defence Force Credit (Defcredit)..167 ECU (Electricity Credit)..68 Goulburn Murray..158 Holiday Coast..96 Horizon..201 Hunter United..202 Illawarra Credit Union..153 Macarthur..203 MyState Financial..288 Northern Inland (NSW)..205 Orange Credit Union..768 People’s Choice Credit Union..721 Police & Nurses (WA)..121 Police Association Credit (VIC)..119 Police Credit Union (NSW)..105 Police Credit Union (SA & NT)..141 Qantas..102 Queensland Country..208 Queensland Teachers'..112 Queenslanders Credit Union..79 Southern Cross..214 Summerland..217 Sydney Credit (SCU)..147 Teachers Credit Union..726 Victoria Teachers (VTU)..64 WAW..162 Some other credit union

(please specify)..131 Other Finance Companies

RAMS..730

1/2 05/05/18

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"x:\systems\database\cards\docs\2000\1978.doc Cards personally now have X 4"

American Express

Green..1 Blue..2 Rewards Maximiser..3 Gold..4 Platinum..5 Diamond..10 Centurion (black)..6 Business..7 Corporate..8 Other American Express Card (please specify)..9

Diners Club

Personal..30 Business..31 Corporate..32 Other Diners Club Card

(please specify)..33

MasterCard

MasterCard Debit..46 Gold..40 Platinum..41 Diamond..47 Silver..42 Business/Company..43 Normal or Standard..44 Travel card..48 Other MasterCard

(please specify)..45

Visa

Visa Debit..50 Gold..51 Platinum..52 Silver..53 Travel Money..54 Visa Cash or Pre-Paid..55 Business/Company..56 Normal or Classic..57 Other Visa card

(please specify)..58

Store Cards (used to make purchases)

(without Visa, MasterCard, American Express or Diners Club)

David Jones..71 Lowes..72 Harris Scarfe..73 Other store card (please specify)..78 Finance Company Cards (without Visa, MasterCard, American Express or Diners Club)

Eg. Buyers Edge, GE/Latitude CreditLine, etc...94 Petrol Cards (without Visa, MasterCard, American Express or Diners Club) Eg. BP Plus, Mobilcard, Shell Card, Motorpass, FleetCard, Star Card (Caltex), etc...100

Standard ATM or EFTPOS ONLY Cards (Eg. Keycard, Access card, FlexiCard, Handycard, Redicard, etc.) (without Visa, MasterCard, American Express or Diners Club) Bank ATM or EFTPOS Only card..110 Building Society ATM or

EFTPOS Only card..111 Credit Union ATM or

EFTPOS Only card..112

1/2 25/06/16

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x:\systems\database\cards\docs\2000\1979.doc Reward or Loyalty Schemes X 4

Reward or Loyalty Schemes:

Rewards Maximiser (includes Ascent)..EA

Choices (no Frequent Flyer points)..EB

Ascent (may have Qantas Frequent Flyer points)..EC

Altitude (from Westpac)..ED

ANT Standard (from National Australia Bank)..EE

ANT Gold (from National Australia Bank)..EF

Qantas Frequent Flyer..EI

Velocity..EH

Diners Club Rewards..DA

ANZ Frequent Flyer..DB

Frequent Flyer (not ANZ)..DC

Business Rewards..DD

Diners Club

FlyBuys..FA

Visa Rewards (including Home&Away Privilege)..HA

Home&Away Privilege only..HB

Sphere..AA

ANZ Frequent Flyer..AB

Rewards..AD

Rewards Gold..AE

Business One..AF

ANT (standard)..NB

ANT Gold..NC

FlyBuys..ND

Gold Rewards (not ANT)..NE

Velocity..NH

Business Edge..NG

Qantas Frequent Flyer..NI

Bank of Melbourne – See St. George National Australia

Bank

Q Rewards..QC

Bank of

Queensland

Qantas Frequent Flyer..KE

BankSA Instant Benefits..GJ

BankSA Rewards..GG

GreenCard..GI

St. George Instant Benefits..GK

St. George Rewards..GA

BankWest - Extra Rewards..TA

Clear Options Standard (no Qantas Frequent Flyer points)..SC

Clear Options Premium (may have Qantas Frequent Flyer points)..SD

Clear Options Business or Corporate..SE

Bankwest

Bendigo Bank - Rewards..BA

Awards (standard)..CA

Awards Gold..CB

Awards Platinum..CC

Awards Diamond..CH

Qantas Frequent Flyer Direct..CG

Virgin Mates Rates Rewards (now Ignite)..VA

Velocity..VB

Citibank – Rewards..RA

Citi Qantas Rewards..RB

Citi Miles Program (Skywards)..RC

Altitude (includes Frequent Flyer Points)..WA

Earth (Qantas Frequent Flyer)..WC

Ignite (was Virgin Mates Rates Rewards)..WD

Coles Group Source Rewards with FlyBuys points extra fast..KA

Coles Group Source Rewards without FlyBuys points..KB

Everyday Money..KI

David Jones.. KJ Woolworths

Any Other Reward or Loyalty Schemes (please specify) 1/1

06/01/18

American Express

ANZ

Bank SA

Bendigo Bank

Citibank

Virgin

Suncorp Bank

St. George

HSBC

Flybuys

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"x:\systems\database\cards\docs\2000\1724.doc Credit Cards - Banks/CU/BS/R/OFC/OC 2004 X 3"

Banks Adelaide Bank..84 AMP..179 ANZ..1 Arab Bank Australia..33 Australian Military Bank..776 Auswide Bank..756 Bank Australia..757 Bank First..795 Bank of Melbourne..292 Bank of Queensland..6 Bank of Us..791 Bank SA..27 Bankmecu..706 BankVic..745

BankWest..25 BDCU Alliance Bank..759 Bendigo Bank..77 Beyond Bank Australia..747 Citibank..12 Commonwealth Bank..13 CommSec..738 Defence Bank..732 Deutsche Bank..14 Endeavour Mutual Bank..792 G&C Mutual Bank..762 Greater Bank..775 Heritage Bank..731 HSBC..19 Hume Bank..750 IMB Bank..772 ING (Direct)..4 Macquarie..20 ME Bank (Members Equity)..35 MyState Bank..752 National Australia Bank (nab)..22 P&N Bank..740 Police Bank..746

QBank..777 QTMB (QT Mutual Bank)..733 Qudos Bank..774 Rabobank..36 RACQ Bank..790 Regional Australia Bank..778 The Rock..186 Service One Alliance Bank..770 St. George..55 Suncorp Bank..43 Teachers Mutual Bank..734 TIO..187 UBank..290 Victoria Teachers Mutual Bank..735 Westpac..29 Some other bank (please specify)..123

Building Societies

B&E (Bass & Equitable)..81 Big Sky..751 Greater..51 Heritage..41 IMB..52 Maitland Mutual..192 Newcastle Permanent..54 Some other building society

(please specify)..82

Credit Unions Australian Defence..149 Bananacoast Community..56 Capricornian..61 Coastline..62 Community Alliance..712 Community First..151 Credit Union Australia (CUA)..111 Credit Union SA..714 Defence Force Credit (Defcredit)..167 ECU (Electricity Credit)..68 Goulburn Murray..158 Holiday Coast..96 Horizon..201 Hunter United..202 Illawarra Credit Union..153 Macarthur..203 MyState Financial..288 Northern Inland (NSW)..205 Orange Credit Union..768 People’s Choice Credit Union..721 Police & Nurses (WA)..121 Police Association Credit (VIC)..119 Police Credit Union (NSW)..105 Police Credit Union (SA & NT)..141 Qantas..102 Queensland Country..208 Queensland Teachers'..112 Queenslanders Credit Union..79 Southern Cross..214 Summerland..217 Sydney Credit (SCU)..147 Teachers Credit Union..726 Victoria Teachers (VTU)..64 WAW..162 Some other credit union (please specify)..131

Other Finance Companies

American Express..182

Aussie..164 Buyer’s Edge..262 Diners Club..183

GE Money..21 Latitude Financial Services..773 RAC..264 RAMS..730 Virgin Money..249 Some other finance company (please specify)..266

Retailers Coles..251 David Jones..253 Harris Scarfe..254 Harvey Norman..283 Lowes..258 Myer..259 Woolworths..291 Some other retailer (please specify)..267

Other Companies Australia Post..754 BP..268 Caltex..270 Motorpass..274 Qantas (no other company on card)..275 Shell..276 Travelex..278 Professional or Trade Organisation or Association..280Some other company (please specify)..124

1/2 05/05/18

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x:\systems\database\cards\docs\2000\1718.doc Finance - Way Cards Work X 2

Ways cards can work

has an overdraft facility..2 does not have an overdraft facility..1 Has a pre-set credit limit where you receive a monthly bill with the option of paying it in full or over time with interest charged..3 Has no pre-set spending limit and where you receive a monthly charge account bill that must be paid in full..4 Other..5 1/2 2/4/05

Can withdraw money from a transaction, savings or

cheque account that

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x:\systems\database\cards\docs\2000\1726.doc Credit Cards - Value of Transaction X 1

Value of transactions and amount carried forward

$0..R

$1 – $99..F

$100 – $199..G

$200 – $299..A

$300 – $399..I

$400 – $499..C

$500 – $749..B

$750 – $999..K

$1,000 – $1,499..L

$1,500 – $1,999..M

$2,000 – $2,999..D

$3,000 – $3,999..E

$4,000 – $4,999..H

$5,000 – $7,499..Q

$7,500 – $9,999..W

$10,000 – $14,999..T

$15,000 – $19,999..J

$20,000 – $29,999..N

$30,000 – $39,999..S

$40,000 and over..P

1/1 2/4/05

PAGE 79

PAGE 79

"x:\systems\database\cards\docs\2000\1751.doc Credit Cards - Credit Limit X 2"

Credit Limit

$0..R

$1 – $99..F

$100 – $199..G

$200 – $299..A

$300 – $399..I

$400 – $499..C

$500 – $749..B

$750 – $999..K

$1,000 – $1,499..L

$1,500 – $1,999..M

$2,000 – $2,999..D

$3,000 – $3,999..E

$4,000 – $4,999..H

$5,000 – $7,499..Q

$7,500 – $9,999..W

$10,000 – $14,999..T

$15,000 – $19,999..J

$20,000 – $29,999..N

$30,000 – $39,999..S

$40,000 and over..P

No preset limit..Z

1/1 2/4/05

PAGE 80

PAGE 80

x:\systems\database\cards\docs\2000\1720.doc Finance - Features of Cards X 4

Features card has

Rewards or Loyalty Program – where you collect points or are

offered discount or special offers for using that card..1 Interest Free Period – you are not charged interest from the date of a purchase for a limited period of time..2 Low Interest Rate – that card has a relatively low interest rate..3 (low rate card) No Annual Fee..4 Part of a Mortgage or Home Equity Loan package..5 Smart Card or Chip Card – card has a chip inserted in it that can be used for special functions (see example below)..6 (this is not a hologram)

PAGE 81

PAGE 81

"x:\systems\database\cards\docs\2000\1724.doc Credit Cards - Banks/CU/BS/R/OFC/OC 2004 X 3"

Banks Adelaide Bank..84 AMP..179 ANZ..1 Arab Bank Australia..33 Australian Military Bank..776 Auswide Bank..756 Bank Australia..757 Bank First..795 Bank of Melbourne..292 Bank of Queensland..6 Bank of Us..791 Bank SA..27 Bankmecu..706 BankVic..745

BankWest..25 BDCU Alliance Bank..759 Bendigo Bank..77 Beyond Bank Australia..747 Citibank..12 Commonwealth Bank..13 CommSec..738 Defence Bank..732 Deutsche Bank..14 Endeavour Mutual Bank..792 G&C Mutual Bank..762 Greater Bank..775 Heritage Bank..731 HSBC..19 Hume Bank..750 IMB Bank..772 ING (Direct)..4 Macquarie..20 ME Bank (Members Equity)..35 MyState Bank..752 National Australia Bank (nab)..22 P&N Bank..740 Police Bank..746

QBank..777 QTMB (QT Mutual Bank)..733 Qudos Bank..774 Rabobank..36 RACQ Bank..790 Regional Australia Bank..778 The Rock..186 Service One Alliance Bank..770 St. George..55 Suncorp Bank..43 Teachers Mutual Bank..734 TIO..187 UBank..290 Victoria Teachers Mutual Bank..735 Westpac..29 Some other bank (please specify)..123

Building Societies

B&E (Bass & Equitable)..81 Big Sky..751 Greater..51 Heritage..41 IMB..52 Maitland Mutual..192 Newcastle Permanent..54 Some other building society

(please specify)..82

Credit Unions Australian Defence..149 Bananacoast Community..56 Capricornian..61 Coastline..62 Community Alliance..712 Community First..151 Credit Union Australia (CUA)..111 Credit Union SA..714 Defence Force Credit (Defcredit)..167 ECU (Electricity Credit)..68 Goulburn Murray..158 Holiday Coast..96 Horizon..201 Hunter United..202 Illawarra Credit Union..153 Macarthur..203 MyState Financial..288 Northern Inland (NSW)..205 Orange Credit Union..768 People’s Choice Credit Union..721 Police & Nurses (WA)..121 Police Association Credit (VIC)..119 Police Credit Union (NSW)..105 Police Credit Union (SA & NT)..141 Qantas..102 Queensland Country..208 Queensland Teachers'..112 Queenslanders Credit Union..79 Southern Cross..214 Summerland..217 Sydney Credit (SCU)..147 Teachers Credit Union..726 Victoria Teachers (VTU)..64 WAW..162 Some other credit union (please specify)..131

Other Finance Companies

American Express..182

Aussie..164 Buyer’s Edge..262 Diners Club..183

GE Money..21 Latitude Financial Services..773 RAC..264 RAMS..730 Virgin Money..249 Some other finance company (please specify)..266

Retailers Coles..251 David Jones..253 Harris Scarfe..254 Harvey Norman..283 Lowes..258 Myer..259 Woolworths..291 Some other retailer (please specify)..267

Other Companies Australia Post..754 BP..268 Caltex..270 Motorpass..274 Qantas (no other company on card)..275 Shell..276 Travelex..278 Professional or Trade Organisation or Association..280Some other company (please specify)..124

1/2 05/05/18

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"x:\systems\database\cards\docs\2000\1762.doc Cards personally have X 2"

Other cards personally have

Shareholder Discount Cards

David Jones Shareholder Discount Card..1 Noni B Shareholder Rewards Card..2 Other shareholder discount card (please specify)..3 Store Loyalty or Club Cards

Woolworths Everyday Rewards..26 Myer One..21 Priceline Club..22 RetailClub (Miller’s, Silhouette)..23 Spotlight VIP Club..24 Other store loyalty or club card (please specify)..25 Frequent Flyer Cards (not used to make payments)

Velocity card..20 Qantas Frequent Flyer card..4 FlyBuys..5 Other Frequent Flyer card (please specify)..6 Car Rental Cards

Avis..7 Budget..8 Delta..9 Hertz..10 Thrifty..11 Other car rental card (please specify)..12 Other Cards

Telstra Telecard (not a pre-paid phonecard)..13 Optus Calling Card (not a pre-paid phonecard)..14

Cabcharge Card..15 Other Taxi Charge Card (please specify)..16

Hotel, Motel Card..17 Any other cards used to make payments (please specify)..19

1/1 4/10/08

PAGE 83

PAGE 83

x:\systems\database\cards\docs\1500\1351.doc Finance 2002 - Superannuation X 2

Superannuation, rollovers, retirement savings accounts &

annuities

Superannuation – Work Based Employer selected fund manager..1 You selected fund manager (including self managed or do-it-yourself/DIY)..2

Also known as an approved deposit fund (ADF) or deferred annuity (DA). Generally used for money received as an eligible termination payment (ETP) when you left a job..3

Retirement Savings Account An approved superannuation account..4 Providing a regular income stream paid from superannuation savings and earnings..5 Other Superannuation, Rollover, Retirement Savings Accounts or Annuities (please specify) 1/1 26/03/16

Superannuation – Personal

Rollover Funds

Annuities

PAGE 84

PAGE 84

Financial institutions which manage investments

"x:\systems\database\cards\docs\2000\1950.doc Super Institutions manages X 4"

ABN Amro..401 AGEST Super..463 AMP..179 ANZ..1 AON..464 ARIA..465 ASGARD..394 Asset Super..466 Asteron..445 AustChoice..402 Australian Catholic..755 Australian Ethical Investment..309 Australian Retirement Fund..449 AustralianSuper..469 Australian Unity..311 Austsafe..470 AXA..53 Bank of Melbourne..292 Bank SA..27 BankWest..25 Bendigo Bank..77 BT..8 CARE Super..450 Catholic Super..471 Cbus..451 Challenger..230 Citibank..12 ClearView..444 Clubplus..472 Colonial First State..321 Commonwealth Bank..13 Energy Industries

Superannuation Scheme..473 Energy Super..760 Equipsuper..474 ESSSuper..475 Fiducian..414

First State Fund Managers (Colonial First State)..329 First State Super (NSW Government)..462 GESB..763 GIO..330 Government

Superannuation Fund..385 HCF..334 Health Super..476 HESTA..452 HOSTPLUS..453 HSBC..19 ING Australia..331 Intrust Super..477 IOOF..339 IPAC..340 JB Were..236 Kinetic Super..765 Local Government Superannuation Scheme..478 LUCRF Super..479 Macquarie..20 Magellan Financial Group..793 Maritime Super..766 ME Bank (Members Equity)..35 Media Super..719 Mercer..480 Military Superannuation and

Benefits Scheme..481 Mine Wealth and Wellbeing (AUSCOAL Super)..767 MLC..350 MTAA Super..454 National Australia Bank (nab)..22 Navigator..422 Netwealth..720 NGS Super..482 NRMA..40 Oasis..483 OnePath..499 Perpetual..389 Plum..426

PortfolioOne..447 Prime Super..484 Print Super..485 Prudential..364 QSuper..486 Qudos Bank..774 Questor..427 RBF..487 Recruitment Super..488 REST Super..455 Russell Super Solution..489 Sandhurst Trustees..429 SMF..367 Spectrum Super..490 St. George..55 STA Super..456 State Super Financial Services..372 Statewide..491 Summit..440 Suncorp Superannuation..744 Sunsuper..458 SuperSA..492 Synergy..434 TAL..737 Tasplan..493 Tower..377 TWUSuper..459 UBank..290 Unisuper..494 VicSuper..495 Virgin Money..249 Vision Super..496 Westpac..29 Westscheme..497 Zurich..383 Other Industry Fund..461 Other Government Fund (eg Allocated Pension Fund)..391 Own self managed/do-it-yourself (DIY) Superannuation Fund..386 Some other (please specify)

1/1 05/05/18

PAGE 85

PAGE 85

x:\systems\database\cards\docs\1500\1353.doc Finance 2002- How investment obtained X 2

Who you obtained investment from

Through a financial planner/adviser who works for a financial institution..1

Through an independent financial planner/adviser..2

Through an accountant..3

From a financial institution directly (not financial planner/adviser or stock broker)..4

discount..5

full service or conventional..6

Through my employer..7

Through a solicitor..8

Via an inheritance or gift..9

Some other way (please specify)

1/1 8/1/05

Through a stock broker

PAGE 86

PAGE 86

x:\systems\database\cards\docs\1500\1360.doc Finance 2002 - Financial Planner X 1

Financial planners

ABN AMRO Morgans..1 Accumulus..2 AdvantEdge..3 Advisor Investment Services..4 Affinia Financial Advisers..11 AMP..6 ANZ..7 Aon Hewitt..8 Apogee..9 Associated Planners..10 Australian Financial Services..12 AXA..13 Bank of Melbourne..89 BankSA..33 Bendigo Financial Services..14 Bongiorno Financial Advisers..16 Bridges Financial Services..17 BT..64 BW (BankWest) Financial Advice/ BWA Financial Services..87 Centric Wealth..15 Charter Financial Planning..18 ClearView..46 Colonial Financial Services..19 Commonwealth Bank/

Commonwealth Financial Planning..20 Consultum Financial Advisers..86 Count Financial..22 Deloitte Financial Services..25 Dixon Advisory..92 Dover Financial Advisers..21 Fiducian..26 Financial Services Partners..52 Financial Wisdom..27 The FinancialLink Group..32 Futuro Financial Services..93 FYG Planners..30 Garrisons..28 Garvan Financial Planning..29 Genesys Wealth Advisers..94 Godfrey Pembroke..31 Guardian Advice..95 Hillross Financial Services..34

Industry Funds Financial Planning..35 Infocus..96 IPAC..37 JPMorgan..38 Lifespan Financial Planning..39 Lonsdale Financial Group..51 Macquarie..53 Magnitude Financial Planning..47 Matrix Planning Solutions..54 Mercer Financial Planning..56 Meritum Financial Group..97 Merrill Lynch..57 Millenium3..98 MLC..58 Morgans..48 MyAdviser..99 National Australia Bank (nab)..59 NRMA..61 OnePath..65 Ord Minnett..49 Perpetual..66 Personal Investment Planners..67 Pitcher Partners..68 Plan B..88 Professional Investment Services..70 RBS Morgans..40 RI Advice Group (Retire Invest)..72 Securitor Financial..73 Shadforths..74 St. George..75 State Super Financial Services..76 Suncorp..78 Total Financial Solutions..50 WealthSure Financial Services..43 Were Strategic Planning..80 Westpac..81 Whittaker Macnaught..82 WHK Financial Planning..44 Winchcombe Carson Financial

Planning..85 Yellow Brick Road..45 Other (please specify)

1/1 02/01/16

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x:\systems\database\cards\docs\2000\1744.doc Finance 2004 - Method Purchased X 1

Method by which you purchased

Over the telephone..1 Over the Internet..2 Face-to-face..3 Via direct mail, that is, an offer was sent out without being asked for..4 Not applicable..9 Some other method (please specify)

1/1 15/1/05

PAGE 88

PAGE 88

"x:\systems\database\cards\docs\2000\1750.doc Finance 2004-Amount X 5"

Amount in each investment

$999 or less..N

$1,000 – $1,999..U

$2,000 – $4,999..P

$5,000 – $9,999..Q

$10,000 – $19,999..R

$20,000 – $49,999..S

$50,000 – $99,999..T

$100,000 – $149,999..V

$150,000 – $249,999..W

$250,000 – $349,999..F

$350,000 – $499,999..Y

$500,000 – $699,999..B

$700,000 – $999,999..E

$1 million to less than $2 million..H

$2 million to less than $5 million..J

$5 million or more..K

1/1 15/1/05

PAGE 89

PAGE 89

"x:\systems\database\cards\docs\2000\1765.doc Superannuation - Satisfaction X 2"

Satisfaction scale Very satisfied..5 Fairly satisfied..4 Neither satisfied nor dissatisfied..3 Fairly dissatisfied..2 Very dissatisfied..1

1/2 2/4/05

PAGE 90

PAGE 90

"x:\systems\database\cards\docs\2000\1763.doc Superannuation - Contributions X 3"

Contributions methods for superannuation and retirement savings accounts

No contributions currently being made to that superannuation fund..1 Only the compulsory level of contributions currently go into that superannuation fund..2 Contributions beyond the compulsory level of payments are being made to that superannuation fund..3 1/1 2/4/05

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x:\systems\database\cards\docs\1500\1356.doc Finance 2002 - Direct Investments X 2

Investment types

Please do not include any managed investments, superannuation, rollovers, retirement savings accounts or annuities.

Australian shares in a company listed on the stock exchange..1 Australian shares in a company not listed on the stock exchange..2 International shares..3 Share options in the company where you work..4 Other share options (include listed and unlisted options)..5 Warrants (include instalment, endowment, capital plus and trading warrants)..6 Investment in land, a house, flat, unit, shop, holiday home or other real estate (not your own residence)..7 Full or part ownership or equity in a business (excluding any investment listed above)..8

eg. Treasury notes, bank bills, promissory notes and commercial bills..9

eg. Commonwealth government bonds, semi-government bonds, corporate bonds. Don’t include friendly society bonds or other managed bond funds..10 Issued by finance companies (e.g. AGC, Esanda, CBFC, Citicorp)..11 Issued by other companies (e.g. large industrial companies)..12

eg. through a solicitor, accountant, or some other money lender..13

eg. financial or commodity futures..14

Investment in gold, silver, diamonds, or precious stones etc. (not jewellery worn)..15 Jewellery (old or new)..16 Original paintings (old or contemporary)..17 Antique furniture..18 Sterling, European or American silver items of silver cutlery (antique or new)..19 Investment in Oriental, Kelim or other valuable rugs or textiles..20 Other antiques such as porcelain, Oriental ceramics, etc..21

Shares

Share options or Warrants

Equity in a business

Short-term money market securities

Bonds or other fixed interest securities

Debentures or Notes

Money lent through other parties

Futures – exchange traded

Valuable Items

Other investment type (Please specify)

Property Investment or holiday home

1/1 03/02/18

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x:\systems\database\cards\docs\1500\1357.doc Finance 2002 - Amount X 1

Amount in each investment

Please do not include managed investments, superannuation, rollovers, retirement savings accounts or annuities.

Nothing..J $1 – $99..K $100 – $499..B $500 – $999..C $1,000 – $1,999..D $2,000 – $4,999..E $5,000 – $9,999..F $10,000 – $19,999..G $20,000 – $49,999..H $50,000 – $99,999..I $100,000 – $149,999..L $150,000 – $249,999..M $250,000 – $349,999..N $350,000 – $499,999..P $500,000 – $699,999..Q $700,000 – $999,999..R $1 million to less than $2 million..S $2 million to less than $5 million..T $5 million or more..U 1/1 6/7/02

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x:\systems\database\cards\docs\1500\1358.doc Finance 2002 - Managed Investments X 1

Managed investments

Please do not include any kind of superannuation or directly held investment. A portfolio service that allows you to combine several investments selected by you into one trust or account..1 Do not include superannuation Generally available at call or within 24 hours (not a Cash Management Account)..2 Australian (only invests in shares listed on the Australian stock exchange)..3 Ethical or socially responsible (only invests in companies that have interests in ethically or socially acceptable activities)..4 International (include international index funds, country specific funds, global technology funds)..5 Australian..6 International..7 Provides income from a portfolio of mortgages (eg. industrial, commercial or residential properties)..8 Growth or aggressive funds or trusts..10 Balanced or moderate funds or trusts..11 Capital stable, conservative or defensive funds or trusts..12 Listed on a stock exchange..13 Not listed on a stock exchange..14 Only include policies with an investment component that can be cashed in (eg. a “Whole Of Life” policy). Please do not include term life insurance..17

Life Insurance – with an investment component

Property Funds or Trusts (A portfolio of property assets, eg.

industrial, commercial or residential properties)

Diversified, Multi-sector or Balanced Funds or Trusts

(A mixture of property, cash, equities and fixed interest investments)

Mortgage Funds or Trusts

Fixed Interest or Bond Funds or Trusts

(A portfolio of fixed securities or bonds)

Equity Funds or Share Trusts

Cash Management Trusts

Master Trusts or Wrap Accounts

Income Funds..9

Friendly Society Bonds..15

Hedge Funds..16

Insurance Bonds..18

Other Managed Investment or not sure which type (Please specify) 1/1 25/3/06

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PAGE 94

Financial institutions which manage investments

"x:\systems\database\cards\docs\1500\1352.doc Finance 2002 - Financial Institutions X 4"

ABN Amro..401 AMP..179 ANZ..1 ASGARD..394 Asteron..445 AustChoice..402 Australian Ethical Investment..309 Australian Unity..311 AXA..53 Bank of Melbourne..292 Bank SA..27 BankWest..25 Bendigo Bank..77 BT..8 Challenger..230 Citibank..12 ClearView..444 Colonial First State..321 Commonwealth Bank..13 Deutsche Bank..14 Fiducian..414 First State Fund Managers

(Colonial First State)..329 First State Super

(NSW Government)..462 GIO..330 HCF..334 Heritage Bank..731

HESTA..452 HOSTPLUS..453 HSBC..19 Hunter Hall..417 ING Australia..331 IOOF..339 IPAC..340 JB Were..236 Macquarie..20 Magellan Financial Group..793 ME Bank (Members Equity)..35 Mercer..480 MLC..350 MTAA Super..454 National Australia Bank (nab)..22 Navigator..422 Netwealth..720 NRMA..40 Oasis..483 OnePath..499 Perpetual..389 Platinum..425 Plum..426 Qsuper..486 Questor..427 RACV..184 REST Super..455 Sandhurst Trustees..429 SMF..367

St. George..55 STA Super..456 State Super Financial Services..372 Summit..440 Suncorp Supernannuation..744 Sunsuper..458 Synergy..434 TAL..737 Tower..377 TWU Super..459 Vanguard Investments..437 Virgin Money..249 Westpac..29 Zurich..383 Other Industry Fund..461 Government Superannuation

Fund..385 Other Government Fund

(eg Allocated Pension Fund)..391 Own self managed/do-it-yourself

(DIY) Superannuation Fund..386 Some other (please specify)

1/1 05/05/18

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x:\systems\database\cards\docs\1500\1353.doc Finance 2002- How investment obtained X 2

Who you obtained investment from

Through a financial planner/adviser who works for a financial institution..1

Through an independent financial planner/adviser..2

Through an accountant..3

From a financial institution directly (not financial planner/adviser or stock broker)..4

discount..5

full service or conventional..6

Through my employer..7

Through a solicitor..8

Via an inheritance or gift..9

Some other way (please specify)

1/1 8/1/05

Through a stock broker

PAGE 96

PAGE 96

x:\systems\database\cards\docs\1500\1360.doc Finance 2002 - Financial Planner X 1

Financial planners

ABN AMRO Morgans..1 Accumulus..2 AdvantEdge..3 Advisor Investment Services..4 Affinia Financial Advisers..11 AMP..6 ANZ..7 Aon Hewitt..8 Apogee..9 Associated Planners..10 Australian Financial Services..12 AXA..13 Bank of Melbourne..89 BankSA..33 Bendigo Financial Services..14 Bongiorno Financial Advisers..16 Bridges Financial Services..17 BT..64 BW (BankWest) Financial Advice/ BWA Financial Services..87 Centric Wealth..15 Charter Financial Planning..18 ClearView..46 Colonial Financial Services..19 Commonwealth Bank/

Commonwealth Financial Planning..20 Consultum Financial Advisers..86 Count Financial..22 Deloitte Financial Services..25 Dixon Advisory..92 Dover Financial Advisers..21 Fiducian..26 Financial Services Partners..52 Financial Wisdom..27 The FinancialLink Group..32 Futuro Financial Services..93 FYG Planners..30 Garrisons..28 Garvan Financial Planning..29 Genesys Wealth Advisers..94 Godfrey Pembroke..31 Guardian Advice..95 Hillross Financial Services..34

Industry Funds Financial Planning..35 Infocus..96 IPAC..37 JPMorgan..38 Lifespan Financial Planning..39 Lonsdale Financial Group..51 Macquarie..53 Magnitude Financial Planning..47 Matrix Planning Solutions..54 Mercer Financial Planning..56 Meritum Financial Group..97 Merrill Lynch..57 Millenium3..98 MLC..58 Morgans..48 MyAdviser..99 National Australia Bank (nab)..59 NRMA..61 OnePath..65 Ord Minnett..49 Perpetual..66 Personal Investment Planners..67 Pitcher Partners..68 Plan B..88 Professional Investment Services..70 RBS Morgans..40 RI Advice Group (Retire Invest)..72 Securitor Financial..73 Shadforths..74 St. George..75 State Super Financial Services..76 Suncorp..78 Total Financial Solutions..50 WealthSure Financial Services..43 Were Strategic Planning..80 Westpac..81 Whittaker Macnaught..82 WHK Financial Planning..44 Winchcombe Carson Financial

Planning..85 Yellow Brick Road..45 Other (please specify)

1/1 02/01/16

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x:\systems\database\cards\docs\2000\1987.doc Clear X 4

INTENTIONALLY LEFT BLANK

PAGE 98

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x:\systems\database\cards\docs\2000\1744.doc Finance 2004 - Method Purchased X 1

Method by which you purchased

Over the telephone..1 Over the Internet..2 Face-to-face..3 Via direct mail, that is, an offer was sent out without being asked for..4 Not applicable..9 Some other method (please specify)

1/1 15/1/05

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"x:\systems\database\cards\docs\2000\1750.doc Finance 2004-Amount X 5"

Amount in each investment

$999 or less..N

$1,000 – $1,999..U

$2,000 – $4,999..P

$5,000 – $9,999..Q

$10,000 – $19,999..R

$20,000 – $49,999..S

$50,000 – $99,999..T

$100,000 – $149,999..V

$150,000 – $249,999..W

$250,000 – $349,999..F

$350,000 – $499,999..Y

$500,000 – $699,999..B

$700,000 – $999,999..E

$1 million to less than $2 million..H

$2 million to less than $5 million..J

$5 million or more..K

1/1 15/1/05

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x:\systems\database\cards\docs\500\78.doc Bank Accounts - Satisfaction Scale X 6

Satisfaction scale

Very satisfied..5

Fairly satisfied..4

Neither satisfied nor dissatisfied..3

Fairly dissatisfied..2

Very dissatisfied..1

1/2 3/10/92

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x:\systems\database\cards\docs\500\179.doc Loans - Types of Loans X 8

Types of loans

for my home or home improvements..1

for business purposes..2

for some other reason..3

Mortgage on an investment property or holiday home..4

bridging loan or construction loan..5

home loan..6

secured against the home where I currently live..7

secured against an investment property or holiday home..8 not secured against home or other property assets..9 a car..10

a holiday..11 renovations or home improvements..12 consolidation of other loans, credit card debts, etc..13

education purposes (not HECS or PELS)..14 another purpose..15 car lease..16 some other lease..17

Interest free period loan (obtained through a retailer to purchase goods)..18 Loan solely to purchase shares or managed investments (eg. margin lending)..19 Personal overdraft attached to a bank account (not for business use)..20 Some other type (please specify) 1/1 30/6/07

Mortgage on the home where I currently live

Loan for home where I intend to live

Home Equity Loan, Line of Credit or other Equity Loan

Personal loan for

Lease in your own name or jointly with someone else

PAGE 102

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x:\systems\database\cards\docs\1500\1396.doc Loans - B/CU/BS 2002 X 9

Banks Adelaide Bank..84 AMP..179 ANZ..1 Arab Bank Australia..33 Australian Military Bank..776 Auswide Bank..756 Bank Australia..757 Bank First..795 Bank of Melbourne..292 Bank of Queensland..6 Bank of Us..791 Bank SA..27 Bankmecu..706 BankVic..745

BankWest..25 BDCU Alliance Bank..759 Bendigo Bank..77 Beyond Bank Australia..747 Citibank..12 Commonwealth Bank..13 CommSec..738 Defence Bank..732 Deutsche Bank..14 Endeavour Mutual Bank..792 Esanda..94 G&C Mutual Bank..762 Greater Bank..775 Heritage Bank..731 HSBC..19

Hume Bank..750 IMB Bank..772 ING (Direct)..4 Macquarie..20 ME Bank (Members Equity)..35 MyState Bank..752 National Australia Bank (nab)..22 P&N Bank..740 Police Bank..746

QBank..777 QTMB (QT Mutual Bank)..733 Qudos Bank..774 Rabobank..36 RACQ Bank..790 Regional Australia Bank..778 The Rock..186 Service One Alliance Bank..770 St. George..55 Suncorp Bank..43 Teachers Mutual Bank..734 TIO..187 UBank..290 Victoria Teachers Mutual Bank..735 Westpac..29 Some other bank (please specify)

Building Societies

B&E (Bass & Equitable)..81 Big Sky..751 Greater..51 Heritage..41 IMB..52 Maitland Mutual..192 Newcastle Permanent..54 Some other building society (please specify)..82 Credit Unions Australian Defence..149 Bananacoast Community..56 Capricornian..61 Coastline..62 Community Alliance..712 Community First..151 Credit Union Australia (CUA)..111 Credit Union SA..714 Defence Force Credit (Defcredit)..167 ECU (Electricity Credit)..68 Goulburn Murray..158 Holiday Coast..96 Horizon..201 Hunter United..202 Illawarra Credit Union..153 Macarthur..203 MyState Financial..288 Northern Inland (NSW)..205 Orange Credit Union..768 People’s Choice Credit Union..721 Police & Nurses (WA)..121 Police Association Credit (VIC)..119 Police Credit Union (NSW)..105

Police Credit Union (SA & NT)..141 Qantas..102 Queensland Country..208 Queensland Teachers'..112 Queenslanders Credit Union..79 Southern Cross..214 Summerland..217 Sydney Credit (SCU)..147 Teachers Credit Union..726 Victoria Teachers (VTU)..64 WAW..162 Some other credit union (please specify)..131

Car Manufacturers

BMW Financial Services..221 Ford Credit..222 Holden Finance..92 Mercedes-Benz Finance..224 Nissan Finance..741 Toyota Financial Services..226 Volkswagen Finance..742 Some other car manufacturer

(please specify)..228 Other Companies American Express..182 Aussie..164 Capital Finance..709 GE Money..21 Homeloans..233 HomeSide..30 HomeStart..234 Key Start..717 Latitude Financial Services..773 Liberty Financial..718 Loan from Government

(eg. Centrelink)..238 NRMA..40 Pepper Homeloans..241 RACV..184 RAMS..730 RESI..242 Virgin Money..249

Some other company (please specify)

1/2 05/05/18

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x:\systems\database\cards\docs\500\180.doc Loans - Amount X 8

0 – $999..O $1,000 – $1,499..Y $1,500 – $1,999..U $2,000 – $2,499..C $2,500 – $4,999..F $5,000 – $9,999..R $10,000 – $14,999..V $15,000 – $19,999..T $20,000 – $29,999..Z $30,000 – $39,999..A

$40,000 – $49,999..P $50,000 – $59,999..J

$60,000 – $79,999..N $80,000 – $99,999..E $100,000 – $149,999..I $150,000 – $199,999..Q $200,000 – $249,999..L $250,000 – $299,999..H $300,000 – $399,999..K $400,000 – $499,999..G $500,000 – $749,999..D $750,000 – $999,999..W

$1 million to less than $2 million..S

$2 million to less than $5 million..B $5 million and over..M 1/2 1/10/05

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x:\systems\database\cards\docs\500\181.doc Loans - Years Taken Loan For X 4

Years loan held

25 years and over..W

20 years to less than 25 years..S

15 years to less than 20 years..V

10 years to less than 15 years..T

8 years to less than 10 years..Y

6 years to less than 8 years..U

4 years to less than 6 years..D

2 years to less than 4 years..R

1 year to less than 2 years..L

6 months to less than 1 year..M

Less than 6 months..N

Years remaining

25 years and over..C

20 years to less than 25 years..G

15 years to less than 20 years..E

10 years to less than 15 years..K

8 years to less than 10 years..A

6 years to less than 8 years..H

4 years to less than 6 years..J

2 years to less than 4 years..B

1 year to less than 2 years..P

6 months to less than 1 year..Q

Less than 6 months..Z 1/2

8/1/05

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INTENTIONALLY LEFT BLANK

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x:\systems\database\cards\docs\2500\2072.doc Loan obtained from X 3

Who you obtained loan from

in person at a branch..1 in person with a mobile bank representative..2 using their website or App..3 over the phone..4

Through a mortgage broker..5

using the Internet or App..6 over the phone..7

Some other way (please specify)

Through a bank or financial institution

Through a comparison website

1/1 01/07/17

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x:\systems\database\cards\docs\1500\1435.doc Loans - Mortgage Brokers X 1

Mortgage brokers

AAA Financial Corporation..1

Aussie..5

Australian Finance Group (AFG)..6

Australian Mortgage Options..7

Bernie Lewis Home Loans..9

Choice Home Loans..12

Club Financial Services..13

Count Financial Services..14

eChoice..17

Guardian Angel Mortgage and Finance..22

Harcourts Financial Services..24

Home Loan Options..25

Home Loans Group..26

Home Loans Now..27

Lawfund..29

The Loan Arranger..31

Loan Market..65

Loanfinder..32

Loanmart..33

LJ Hooker Home Loans..66

Mobile Mortgage Services..34

The Mortgage Bureau..35

Mortgage Choice..36

The Mortgage Detective..37

Mortgage Force..38

The Mortgage Gallery..39

Mortgage House..67

Mortgage Maker..40

Mortgage Partners..41

The Mortgage Professionals..42

The Mortgage Store..43

Mortgage Wisdom..44

National Mortgage Brokers..46

New Horizons..47

Origin Finance..49

PLAN Australia..51

Preferred Broker Network..52

Prestige Mortgages..53

Raine & Horne Home Loans..55

RAMS..68

Ray White Financial Services..56

RE/MAX Financial Services..57

Select Mortgage Service..59

Smartline..61

Star Home Loans..62

Tassie Home Loans..69

Tiffen & Co..70

Wizard..64

Yellow Brick Road..71

Other mortgage broker (please specify)

1/2 02/01/16

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x:\systems\database\cards\docs\1500\1396.doc Loans - B/CU/BS 2002 X 9

Banks Adelaide Bank..84 AMP..179 ANZ..1 Arab Bank Australia..33 Australian Military Bank..776 Auswide Bank..756 Bank Australia..757 Bank First..795 Bank of Melbourne..292 Bank of Queensland..6 Bank of Us..791 Bank SA..27 Bankmecu..706 BankVic..745

BankWest..25 BDCU Alliance Bank..759 Bendigo Bank..77 Beyond Bank Australia..747 Citibank..12 Commonwealth Bank..13 CommSec..738 Defence Bank..732 Deutsche Bank..14 Endeavour Mutual Bank..792 Esanda..94 G&C Mutual Bank..762 Greater Bank..775 Heritage Bank..731 HSBC..19

Hume Bank..750 IMB Bank..772 ING (Direct)..4 Macquarie..20 ME Bank (Members Equity)..35 MyState Bank..752 National Australia Bank (nab)..22 P&N Bank..740 Police Bank..746

QBank..777 QTMB (QT Mutual Bank)..733 Qudos Bank..774 Rabobank..36 RACQ Bank..790 Regional Australia Bank..778 The Rock..186 Service One Alliance Bank..770 St. George..55 Suncorp Bank..43 Teachers Mutual Bank..734 TIO..187 UBank..290 Victoria Teachers Mutual Bank..735 Westpac..29 Some other bank (please specify)

Building Societies

B&E (Bass & Equitable)..81 Big Sky..751 Greater..51 Heritage..41 IMB..52 Maitland Mutual..192 Newcastle Permanent..54 Some other building society (please specify)..82 Credit Unions Australian Defence..149 Bananacoast Community..56 Capricornian..61 Coastline..62 Community Alliance..712 Community First..151 Credit Union Australia (CUA)..111 Credit Union SA..714 Defence Force Credit (Defcredit)..167 ECU (Electricity Credit)..68 Goulburn Murray..158 Holiday Coast..96 Horizon..201 Hunter United..202 Illawarra Credit Union..153 Macarthur..203 MyState Financial..288 Northern Inland (NSW)..205 Orange Credit Union..768 People’s Choice Credit Union..721 Police & Nurses (WA)..121 Police Association Credit (VIC)..119 Police Credit Union (NSW)..105

Police Credit Union (SA & NT)..141 Qantas..102 Queensland Country..208 Queensland Teachers'..112 Queenslanders Credit Union..79 Southern Cross..214 Summerland..217 Sydney Credit (SCU)..147 Teachers Credit Union..726 Victoria Teachers (VTU)..64 WAW..162 Some other credit union (please specify)..131

Car Manufacturers

BMW Financial Services..221 Ford Credit..222 Holden Finance..92 Mercedes-Benz Finance..224 Nissan Finance..741 Toyota Financial Services..226 Volkswagen Finance..742 Some other car manufacturer

(please specify)..228 Other Companies American Express..182 Aussie..164 Capital Finance..709 GE Money..21 Homeloans..233 HomeSide..30 HomeStart..234 Key Start..717 Latitude Financial Services..773 Liberty Financial..718 Loan from Government

(eg. Centrelink)..238 NRMA..40 Pepper Homeloans..241 RACV..184 RAMS..730 RESI..242 Virgin Money..249

Some other company (please specify)

1/2 05/05/18

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x:\systems\database\cards\docs\2500\2003.doc Overall Satisfaction X 2

Satisfaction scale

Very satisfied..5

Fairly satisfied..4

Neither satisfied nor dissatisfied..3

Fairly dissatisfied..2

Very dissatisfied..1

1/2 27/02/16

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x:\systems\database\cards\docs\2500\2030.doc Length dealt with X 2

Less than 1 month..A

1 to less than 3 months..B

3 to less than 6 months..C

6 to less than 12 months..D

1 to less than 3 years..E

3 to less than 5 years..F

5 to less than 10 years..G

10 to less than 25 years..H

25 to less than 50 years..I

50 years or more..J

1/1 29/09/12

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x:\systems\database\cards\docs\2500\2067.doc Likelihood to recommend X 3

Likelihood to recommend Very Very unlikely likely 1 2 3 4 5 6 7 8 9 10 1/2 28/01/17

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x:\systems\database\cards\docs\2500\2034.doc New accounts/cards/policies X 2

Everyday Banking Account..1

Savings Account (e.g. term deposit, high interest online, bonus saver account, etc.)..2

Home Loan..3

Personal Loan..4

Credit Card..5

Prepaid Debit Card (e.g. MasterCard Gift Card, Visa Gift Card, Travel Money Card, etc.)..6

Vehicle Insurance..7

Household/Property Insurance..8

Life Insurance..9

Risk Insurance..10

Superannuation..11

Managed Investment..12

Other (please specify)

1/1 27/10/12

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x:\systems\database\cards\docs\1500\1394.doc Bank Usage - Banks/CU/BS/Other 2002 X 2

Banks Building Societies Other Companies Adelaide Bank..84 B&E (Bass & Equitable)..81 Aussie..164 AMP..179 Big Sky..751 BT..8 ANZ..1 Greater..51 GE Money..21 Arab Bank Australia..33 Heritage..41 Latitude Financial Services..773 Australian Military Bank..776 IMB..52 NRMA..40 Auswide Bank..756 Maitland Mutual..192 OnePath..499 Bank Australia..757 Newcastle Permanent..54 RACV..184 Bank First..795 Some other building society RAMS..730 Bank of Melbourne..292 (please specify)..82 Woolworths..291 Bank of Queensland..6 Some other company (please specify)Bank of Us..791 Bank SA..27 Credit Unions Bankmecu..706 Australian Defence..149 BankVic..745 Bananacoast Community..56 BankWest..25 Capricornian..61 BDCU Alliance Bank..759 Coastline..62 Bendigo Bank..77 Community Alliance..712 Beyond Bank Australia..747 Community First..151 Citibank..12 Credit Union Australia (CUA)..111 Commonwealth Bank..13 Credit Union SA..714 Defence Bank..732 Defence Force Credit (Defcredit)..167 Deutsche Bank..14 ECU (Electricity Credit)..68 Endeavour Mutual Bank..792 Goulburn Murray..158 Esanda..94 Holiday Coast..96 G&C Mutual Bank..762 Horizon..201 Greater Bank..775 Hunter United..202 Heritage Bank..731 Illawarra Credit Union..153 HSBC..19 Macarthur..203 Hume Bank..750 MyState Financial..288 IMB Bank..772 Northern Inland (NSW)..205 ING (Direct)..4 Orange Credit Union..768 Macquarie..20 People’s Choice Credit Union..721 ME Bank (Members Equity)..35 Police & Nurses (WA)..121 MyState Bank..752 Police Association Credit (VIC)..119 National Australia Bank (nab)..22 Police Credit Union (NSW)..105 P&N Bank..740 Police Credit Union (SA & NT)..141 Police Bank..746 Qantas..102 QBank..777 Queensland Country..208 QTMB (QT Mutual Bank)..733 Queensland Teachers'..112 Qudos Bank..774 Queenslanders Credit Union..79 Rabobank..36 Southern Cross..214 RACQ Bank..790 Summerland..217 Regional Australia Bank..778 Sydney Credit (SCU)..147 The Rock..186 Teachers Credit Union..726 Rural Bank..725 Victoria Teachers (VTU)..64 Service One Alliance Bank..770 WAW..162 St. George..55 Some other credit union Suncorp Bank..43 (please specify)..131 Teachers Mutual Bank..734 TIO..187 UBank..290 Victoria Teachers Mutual Bank..735 Westpac..29 Some other bank in Australia (please specify)..727 Some other bank overseas (please specify)..728

1/2 05/05/18

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x:\systems\database\cards\docs\500\195.doc Bank Usage - Reasons changed from previous X 7

Reasons changed from previous main financial institution

New financial institution was recommended by a broker or advisor..19

Poor service..1

Too many mistakes..2

Staff couldn’t explain product options well..3

Staff didn’t understand my circumstances..4

Staff couldn’t give me different options for my financial problems..5

Staff not interested in customers..6

Poor interest rates..7

High fees and charges..8

Didn’t care about loyal customers..9

Poor range of investment products..10

Not conveniently located..11

Bad publicity..12

Old financial institution was taken over or changed name..13

Wanted to consolidate my business with one financial institution..14

Advertising by my new main financial institution appealed to me..15

Took out a new loan with my new main financial institution..16

Took out investments with my new main financial institution..17

New financial institution was recommended by a relative, friend or colleague..20

Previously banked overseas..18

Some other reason (please specify)

1/2 5/4/08

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x:\systems\database\cards\docs\1000\502.doc Bank Usage - Reasons to switch institutions X 7

Reasons you intend to switch institutions

New financial institution was recommended by a broker or advisor..19 Expect better service..1 Expect better accuracy..2 Expect better trained staff..3 Expect staff to be more interested in my financial situation..15 Better interest rates..5 Lower fees and charges..6 Better range of investment products..7 More conveniently located..8 Better reputation..9

Old financial institution has been/is about to be taken over or change name..10 Expect to consolidate my business with one financial institution..11 Advertising by my new main financial institution appealed to me..12 Took out/intend to take out a loan with my new main financial institution..13 Took out/intend to take out other investments with my new main financial institution..14

New financial institution was recommended by a relative, friend or colleague..20

Will be overseas within 12 months..18

Some other reason (please specify) 1/2 5/4/08

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x:\systems\database\cards\docs\1500\1359.doc Finance 2002 - Total Amount X 1

Total amount in banks, building society and credit union accounts or other investments

(Please do not include your own home)

Nothing..T $1 – $99..U $100 – $499..B $500 – $999..C $1,000 – $1,999..D $2,000 – $4,999..E $5,000 – $9,999..F $10,000 – $19,999..G $20,000 – $49,999..H $50,000 – $99,999..I $100,000 – $149,999..L $150,000 – $249,999..M $250,000 – $349,999..N $350,000 – $499,999..P $500,000 – $699,999..Q $700,000 – $999,999..S $1 million to less than $2 million..R $2 million to less than $5 million..J $5 million or more..K

1/1 5/6/02

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x:\systems\database\cards\docs\2500\2029.doc Service use X 2

Visited a branch of a bank or any other financial institution..1

Conducted Internet banking

Used phone banking

Contacted a personal or private banker..6

Contacted a financial adviser/planner..7

Used an ATM..8

Used EFTPOS..9

Written a cheque..10

Used [email protected]

1/1 29/09/12

using institution’s website..2

using an App on a mobile phone or tablet..3

where you talk to a person..4

with a computerised voice response..5

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x:\systems\database\cards\docs\2500\2068.doc Satisfaction / Likelihood to recommend X 3

Satisfaction scale

Very satisfied..5

Fairly satisfied..4

Neither satisfied nor dissatisfied..3

Fairly dissatisfied..2

Very dissatisfied..1

Likelihood to recommend Very Very unlikely likely 1 2 3 4 5 6 7 8 9 10 1/2 28/01/17

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x:\systems\database\cards\docs\2500\2066.doc Payment methods X 2

Credit/Debit card

Using a PIN..1

Tapping a card (e.g. Visa PayWave, MasterCard PayPass, Amex) WITHOUT a PIN..2

Tapping a card (e.g. Visa PayWave, MasterCard PayPass, Amex) WITH a PIN..3

Bill & payment services

BPay..21

Australia Post Billpay..22

PayPal..35

Visa Checkout (not ‘Tap & Go’)..36

MasterPass by Mastercard (not ‘Tap & Go’)..37

Western Union Pay..23

Afterpay..41

zipMoney..42

zipPay..43

Tapping with a mobile phone, smart watch, Fitbit, tablet or ring

Apple Pay..32

Google Pay (was Google Wallet/ Android Pay)..48

Samsung Pay..33

ANZ Mobile Pay..11

CommBank Tap & Pay..12

NAB Pay..13

Other Bank/Institution Tap and Pay..15

Pay Wear..44

Garmin Pay..45

Fitbit Pay..46

BankWest Halo payment ring..47

Other methods

Cryptocurrencies (e.g. Bitcoin, Ripple, etc.)..39

Other online payment system such as POLi, Skrill, Paymate, eWAY..38

Gift card/Pre-paid card..51

Other payment method (please specify)

1/1 24/11/18

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x:\systems\database\cards\docs\2500\2067.doc Likelihood to recommend X 3

Likelihood to recommend Very Very unlikely likely 1 2 3 4 5 6 7 8 9 10 1/2 28/01/17

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INTENTIONALLY LEFT BLANK

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"x:\systems\database\cards\docs\2000\1952.doc Alcohol - types drunk X 3"

Types of Alcohol Drunk

Beer – bottles, stubbies or cans..1

Beer – on tap..2

Pre-Mixed Alcoholic Beverages – already mixed in a can or bottle (e.g. Alcopops, RTDs)..3

Spirits – not pre-mixed..4

Wine

White Wine (still) – cask..5

White Wine (still) – bottled..6

Red Wine (still) – cask..7

Red Wine (still) – bottled..8

Champagne or Sparkling Wine..9

Fortified Wine (e.g. port, sherry)..10

Liqueurs..11

Cider (alcoholic)..12

Other (please specify)

1/1 27/09/14

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x:\systems\database\cards\docs\2500\2075.doc Smoking, brands and types X 3

Factory-made cigarette brands and types Alpine Menthol Filter ....................... 306 Menthol Original .................. 307 Menthol Rich ....................... 303 Menthol Fine ........................ 325 Menthol Supreme ................ 327 Benson & Hedges Classic Red ......................... 880 Smooth Dark Blue ............... 881 Fine Grey ............................. 882 Rich Purple .......................... 135 Subtle Sky Blue ................... 136 Ultimate White ..................... 133 Bond Street Red ...................................... 885 Blue ..................................... 883 Gold ..................................... 884 Menthol ................................ 703 Camel Filters ................................... 768 Blue ..................................... 765 Choice Full Red ............................... 953 Original Blue ........................ 954 Rich Gold ............................. 955 Fine Silver ........................... 930 Signature Blonde ................. 718 Signature Bold ..................... 727 Signature Classic ................ 729 Davidoff Classic ................................. 269 Gold ..................................... 771 Deal Red ...................................... 853 Blue ..................................... 854 Rich ..................................... 485 Dunhill Premier Red ........................ 739 Distinct Blue ........................ 737 Refined Grey ....................... 748 Infinite White ........................ 738 Fine Cut Navy ...................... 743 Fine Cut White ..................... 744 Arctic Crush ......................... 498 Escort Red ...................................... 232 Blue ..................................... 233 Sky Blue .............................. 234 Yellow ................................. 235 Silver ................................... 749 Holiday Rich Red .............................. 957 Bright Blue ........................... 919 Sun Gold ............................. 911 Dawn Grey .......................... 912 Warm Purple ....................... 913 Sea Green ........................... 914

Horizon Red ................................ 196 Purple ............................ 191 Blue ............................... 192 Orange ........................... 193 Yellow ............................ 194 White ............................. 198 Menthol Blue .................. 195 Menthol Yellow .............. 197 93mm Long Red ............ 789 93mm Long Purple ........ 788 93mm Long Blue ........... 787 JPS Red ................................ 962 Blue ............................... 963 Gold ............................... 964 Silver .............................. 965 Sky Blue ........................ 638 Menthol Green ............... 966 JPS Crushball Red ................................ 671 Blue ............................... 670 Gold ............................... 672 JPS Superkings Red ................................ 706 Blue ............................... 707 Gold ............................... 812 Silver .............................. 813 Menthol ......................... 709 Longbeach

Filter Red ....................... 396 Original Yellow ............... 335 Rich Blue ....................... 336 Fine Silver ...................... 337 Finesse Yellow .............. 339 Select White .................. 395 Menthol Green ............... 338 Menthol Fresh ............... 397

Longbeach Moments

East Coast ..................... 388 Fresh Coast Menthol ..... 389 North Coast ................... 390 West Coast .................... 391

Marlboro

Red ................................ 341 Blue ............................... 344 Gold ............................... 408 Ice Blast ......................... 968 Kretek ............................ 969 American Blend ............. 342 Double Blast .................. 345

Pall Mall Slims

Original Red ................... 758 Rich Blue ....................... 759 Smooth Amber ............... 760 Fine Silver ...................... 761 Ultimate Purple .............. 762 Menthol Green ............... 763

Parker & Simpson

Red ................................. 270 Blue ................................ 271 Gold ................................ 272

Peter Jackson

Virginia Red .................... 366 Original Blue ................... 367 Rich Gold ....................... 369 Smooth Blue................... 409 Fine Silver ...................... 362 Supreme White .............. 357 Menthol Green ............... 368 Hybrid Blue Regular to Fresh ....... 975 Hybrid Gold Regular to Fresh ....... 976 Hybrid Silver Regular to Fresh ....... 977

Peter Stuyvesant

Filter Red ........................ 469 Classic Blue ................... 470 Refined Gold .................. 641

Reef

Coral Red ....................... 600 Lagoon Blue ................... 601 Treasure Gold ................ 602

Rothmans

Red ................................. 858 Blue ................................ 859 Gold ................................ 886 Silver .............................. 892 Black .............................. 520 Menthol Green ............... 887 Cool Crush Red .............. 523 Cool Crush Blue ............. 521 Cool Crush Gold ............. 522

Rothmans Superkings

Red ................................. 647 Blue ................................ 648 Menthol Green ............... 649

Shuang Xi Original Red ................... 860

Winfield

Red ................................. 852 Blue ................................ 584 Gold ................................ 585 Sky Blue ......................... 861 Grey ............................... 864 Ultimate White ................ 984 Menthol Boost ................ 985 Menthol Fresh ................ 583 Jet Blue .......................... 987 Jet Gold .......................... 988

Winfield Optimum

Crush Blue ..................... 655 Crush Sky ....................... 862 Crush Gold ..................... 863 Crush Menthol Boost ...... 657

Other Brand Please say brand and type

1/1 02/06/18

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x:\systems\database\cards\docs\2500\2044.doc Roll-your-own brand X 2

Roll-your-own brand

Champion..1 Choice RYO..2 Craftsman RYO..13 Drum..3 Holiday RYO..4 Horizon RYO..5 JPS RYO..6 Longbeach RYO..7 Port Royal..8 White Ox..9 Winfield RYO..10 Other RYO brand (please specify)..11 Loose unbranded tobacco (“chop chop”)..12

1/1 03/06/17

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x:\systems\database\cards\docs\500\86.doc Business Decisions - Long X 11

Involved in a decision for a business to buy, or not buy:

Purchase of buildings, properties or other real estate investments..1

Lease of buildings, properties or other real estate leasing..2

Banking or other financial services for a business or organisation..20

Insurance or superannuation for a business or organisation..21

Cars or car hire for a business or organisation..7

Trucks or other commercial vehicles (eg. buses, forklifts, boats, etc)..8

Machinery or equipment (eg. farm machinery, tractors, hay balers, forklifts, generators, etc)..29

Hiring general equipment or other machinery (eg. air conditioners, scaffolding, lighting, earthmoving equipment, traffic control equipment, portable toilets or buildings, etc)..9

Building materials..3

Office supplies, stationery, furniture or building fittings..4

Farming stock, such as sheep, cattle, poultry, etc..5

Fertilisers; seed or grain; feed for animals, birds, etc..6

Raw materials used for processing, manufacturing or other uses..10

Work clothing, uniforms, protective equipment or safety equipment..19

Marketing, market research, public relations or advertising expenditure..26

Freight, postal, transport or delivery services and logistics..37

Electricity, gas or water supplier for a business or organisation..24

Security systems and services..27

Building services, cleaning and maintenance (eg. for lifts, escalator, air conditioning, etc)..30

R&D expenditure..31

Legal, accounting or consulting services..32

Information or document management or archiving..33

Organised conferences or training seminars..22

Training and accreditation (including health and safety training, etc)..34

Hiring people/Recruitment..28

Travel and accommodation for a business or organisation..35

Computers (eg. desktops, laptops, notebooks, tablets, servers, etc)..23

Computer peripherals, electronic equipment or accessories (eg. photocopiers, printers, screens, projectors, routers, etc)..14

Computer software or online services (eg. Apps for business use, cloud computing, etc)..15

Programming, website design, App development or related services..36

Telecommunications services (eg. mobile or landline telephones, Internet services, etc)..16

None of these things..99

1/2 06/07/13

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x:\systems\database\cards\docs\500\88.doc Business Decisions - Amount/PCs X 4

Amount

$0 to $1,999..K

$2,000 to $9,999..L

$10,000 to $99,999..M

$100,000 to $999,999..N

$1 million to less than $10 million..P

$10 million or more..Q

1/1

Number of PCs or Tablet computers in organisation

None..A

1 – 5..B

6 – 9..C

10 – 19..D

20 – 49..E

50 – 99..F

100 – 999..G

1,000 or over..H 1/1 06/04/13

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INTENTIONALLY LEFT BLANK

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x:\systems\database\cards\docs\500\444.doc Voting Intention - Like to Win X 5

Liberal - National Coalition..3 ALP: Australian Labor Party..1 The Greens..5 1/2 11/12/10

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x:\systems\database\cards\docs\2000\1993.doc Voting Intention - VIC V 3

Voting ALP: Australian Labor Party..1 Liberal Party..3 The Nationals..4 The Greens..5

Centre Alliance (was Nick Xenophon Team)..15

One Nation..16

Australian Conservatives (was Family First)..12

United Australia Party (UAP)..14 Animal Justice Party..19

Independent candidate..7 Other party (please name)..6 1/2 29/09/18

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x:\systems\database\cards\docs\2000\1527.doc Country where born X 5

Country of Birth

Australia..1 New Zealand..7 Other South Pacific..10 UK..8 Republic of Ireland..11 France..12 Germany..13 Other Northern/Western Europe (eg. Netherlands, Switzerland, Sweden etc.) ..14 Italy..5 Greece..4 Other Southern Europe (eg. Portugal, Spain, Malta etc.) ..15 Russia and Eastern Europe (eg. Poland,

Croatia, Serbia, Macedonia, Cyprus, Ukraine, Czech Republic, Hungary etc.) ..16

USA..9 Canada..3 South America, Central America, Mexico, Caribbean..17 Middle East (eg. Lebanon, Turkey, Iraq, Iran etc.) ..18 Israel..19 Egypt..20 South Africa..21 Other Africa..22 India..23 Pakistan..24 Sri Lanka..25 Hong Kong..26 Mainland China..27 Korea..28 Taiwan..29 Japan..30 Vietnam..31 Philippines..32 Malaysia..33 Singapore..34 Indonesia..35 Other Asia..36 Other (please specify)

1/1 4/10/03

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x:\systems\database\cards\docs\2000\1995.doc Language other than English spoken at home X 2

Language other than English spoken at home

(If more than one language, say all that apply)

Australian Aboriginal languages..1

Afrikaans..40

Greek..2

Italian..3

French..4

German..5

Dutch..6

Spanish..7

Portuguese..8

Polish..9

Hungarian..10

Russian..11

Serbian..12

Croatian..13

Maltese..14

Macedonian..15

Turkish..16

Persian/Farsi..17

Assyrian..37

Arabic (including Lebanese)..18

Cantonese..19

Mandarin..20

Japanese..21

Korean..22

Vietnamese..23

Thai..24

Khmer..25

Indonesian..26

Malay..27

Filipino..28

Tagalog..29

Maori..41

Samoan..32

Hindi..33

Urdu..34

Punjabi..38

Bengali..39

Tamil..35

Malayalam..42

Gujarati..43

Telugu..44

Nepalese..45

Sinhalese..36

Other (please specify)

1/1 29/03/14

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x:\systems\database\cards\docs\2000\1531.doc Demographics - Marital Status X 2

Marital Status Married..5 Separated..8 Divorced..7 Widowed..6 Defacto/Living with partner but not married..4 Engaged..0 Planning to marry..1 Single/Never married..9 1/1 05/03/11

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x:\systems\database\cards\docs\500\23.doc Demographics - Education X 4

Level of Education

(Please read through all the card before answering)

Some primary school..1 Finished primary school..2 Some secondary school..3 Some technical or commercial..4 Passed School Certificate, Passed 4th form, Passed Intermediate, Year 10, Junior or Achievement certificate..5 Passed 5th form, Year 11, Passed Leaving or Sub-senior certificate..6 Finished or now studying at Technical school or Commercial College or TAFE including trade certificate, other certificate or apprenticeship..7 Finished or now studying for HSC or VCE, Matriculation, Year 12, or Senior certificate..8 Some University or some College of Advanced Education training..9 Diploma from College of Advanced Education or TAFE (Not Degree), Tertiary or Management training including Diploma (other than University Degree)..10 Now at University..11 Degree from University, College of Advanced Education..12 Higher Degree or Higher Diploma, eg. Ph.D, Masters..13

28/03/15

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"x:\systems\database\cards\docs\2000\1878.doc Demographics - Studying at X 2"

Studying at Secondary school..1 TAFE..2 Commercial college..3 University..4 Other (please specify)

1/1 5/1/08

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"x:\systems\database\cards\docs\500\24.doc Demographics - Income X 8"

Total income before deducting income tax (Just say letter after your answer)

Less than $116 a week OR Less than $6,000 a year..A

$116 – 192 a week OR $6,000 – 9,999 a year..B

$193 – 288 a week OR $10,000 – 14,999 a year..C

$289 – 384 a week OR $15,000 – 19,999 a year..D

$385 – 481 a week OR $20,000 – 24,999 a year..E

$482 – 577 a week OR $25,000 – 29,999 a year..G

$578 – 673 a week OR $30,000 – 34,999 a year..I

$674 – 769 a week OR $35,000 – 39,999 a year..J

$770 – 864 a week OR $40,000 – 44,999 a year..K

$865 – 961 a week OR $45,000 – 49,999 a year..L

$962 – 1153 a week OR $50,000 – 59,999 a year..M

$1154 – 1346 a week OR $60,000 – 69,999 a year..P

$1347 – 1538 a week OR $70,000 – 79,999 a year..Q

$1539 – 1730 a week OR $80,000 – 89,999 a year..R

$1731 – 1923 a week OR $90,000 – 99,999 a year..S

$1924 – 2115 a week OR $100,000 – 109,999 a year..T

$2116 – 2307 a week OR $110,000 – 119,999 a year..U

$2308 – 2500 a week OR $120,000 – 129,999 a year..V

$2501 – 2884 a week OR $130,000 – 149,999 a year..W

$2885 – 3846 a week OR $150,000 – 199,999 a year..X

$3847 – 4807 a week OR $200,000 – 249,999 a year..Y

$4808 – 5769 a week OR $250,000 – 299,999 a year..Z

$5770 or more a week OR $300,000 or more a year..H

01/07/17

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x:\systems\database\cards\docs\500\21.doc Demographics 47j,k - No. of people/Occupation X 4

Number of people at the particular place where you work: (Place where you work means the whole business under the same

ownership or management at the same address)

Only self..A

2 to 4 people..B

5 to 9 people..C

10 to 19 people..D

20 to 24 people..E

25 to 49 people..F

50 to 99 people..G

100 to 199 people..H

200 to 299 people..I

300 to 499 people..J

500 to 999 people..K

1000 or more people..L

Chairman or managing director..1

Other director..2

Owner, partner or proprietor..3

General manager..4

Member of management board or executive committee..5

The company accountant, treasurer or company secretary..6

Department head, administration manager, branch manager..7

Professional (not in above) such as doctor, dentist, chemist, solicitor, university lecturer, geologist, etc..8 IT professionals such as data communications/network manager, microcomputer manager, MIS manager, EDP/DP manager, LAN manager, systems analyst/programme analyst, systems engineer, etc..15

Other professional such as teacher, nurse, policeman, social worker, etc..9

Sales person, sales representative, shop worker..14

Office worker, clerk, typist, secretary, receptionist, key-punch operator, etc..10

Skilled worker such as foreman, electrician, tradesman, technician, printer, etc..11

Semi-skilled worker such as factory worker, machinist, driver, apprentice, waiter, etc..12

Other manual worker such as cleaner, council worker, labourer, farm labourer, etc..13

Other work or position (please describe)

5/7/03

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x:\systems\database\cards\docs\500\22.doc Demographics 47kk Industry X 5

Industry work in

(eg. poultry, fruit, vegetables, cereal grains, sheep, cattle, pigs, forestry, logging, fishing, hunting, etc.)..1

(eg. minerals, coal, oil and gas,

construction materials, minerals exploration, etc.)..2 (eg. food, beverages, tobacco, textiles, clothing and footwear, wood,

wood products, furniture, paper, paper products, printing, publishing, chemical petroleum and coal products, metal and mineral products; transport equipment, etc.)..3

(eg. electricity, gas, water, sewerage and drainage, etc.)..4 (eg. building and non-building construction, concreting,

bricklaying and tiling trades, etc.)..5 (eg. general wholesalers, builders hardware dealers, machinery and equipment wholesalers; minerals, metals and chemical wholesalers; food, drink and tobacco wholesalers; textile and clothing wholesalers, household goods wholesalers, etc.)..6

(eg. department and general stores: clothing, fabrics and furniture stores,

household appliance and hardware stores, motor vehicle dealers, petrol and tyre retailers, milk and bread vendors, food stores, etc.)..7

(eg. road transport, rail transport, water transport,

air transport, services to transport, storage, etc.)..8 (eg. postal and telephone services, etc.)..9

(eg. banking, finance, investment services, finance and investment, insurance and services to insurance)..14

(eg. real estate agents, operators and developers: legal and accounting services, etc.)..15

(eg. government administration, justice, foreign government representation, defence, etc.)..11

(eg. hospitals and nursing homes; veterinary services; education,

, museum and library services; art galleries, welfare and religious institutions, research and meteorology services, business and labour

organisations, community organisations, etc.)..12

(eg. entertainment, sport and recreation, restaurants, hotels and accommodation, clubs, laundries and dry cleaners, hairdressers and beauty salons, private households employing staff, etc.)..13

Recreation and personal

Community services

Public administration and defence

Communication

Transport and storage

Retail

Wholesale

Construction

Electricity, gas and water

Manufacturing

Mining

Agriculture

1/1 8/1/05

Finance and insurance

Property and business services

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x:\systems\database\cards\docs\1000\527.doc Demographics - Working from home X 3

Employment from home

Do some or all work from home..1 Do no work from home..2 Do some paid work from home..3 Employed Do some unpaid work from home..4 Do no work from home..5 Some other (please specify) 1/1 5/8/95

Self-Employed

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x:\systems\database\cards\docs\2500\2038.doc Business Decisions - Short X 3

Involved in decision making for a business:

Banking, insurance and other financial services (eg. loans, credit cards, payment services)..1

Telecommunications, computers, software, online services, peripherals, electronic equipment or services, website design, App development..2

Travel and accommodation, conferences, events and functions..3

Cars, trucks, machinery or equipment purchasing (including farm machinery), leasing or fleet management or general equipment hire..4

Hiring people, HR, training, accreditation (inc. health and safety)..5

Property investment, purchasing or leasing..6

Marketing, market research, advertising, public relations..7

Freight, postal, transport or delivery services and logistics..13

Office or commercial supplies, fittings or furniture, clothing or safety equipment..8

Raw materials, building materials, supplies, farming stock, grain or feed..9

Professional, legal, accounting, consulting or information management services..10

Building services, cleaning, maintenance, utilities (gas, electricity, water, waste), security services..11

R&D..12

None of the above..99

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x:\systems\database\cards\docs\2000\1988.doc Turnover X 2

Annual Turnover

$0 to less than $25,000..H

$25,000 to less than $50,000..B

$50,000 to less than $75,000..K

$75,000 to less than $100,000..D

$100,000 to less than $150,000..I

$150,000 to less than $200,000..Q

$200,000 to less than $500,000..A

$500,000 to less than $1 million..L

$1 million to less than $2 million..F

$2 million to less than $5 million..R

$5 million to less than $10 million..C

$10 million to less than $20 million..J

$20 million to less than $50 million..M

$50 million to less than $100 million..E

$100 million to less than $200 million..N

$200 million or more..G

1/2 07/01/17

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x:\systems\database\cards\docs\2000\1990.doc Financial Institutions Dealt With X 2

Financial institutions deal with

Adelaide Bank..2

American Express..4

AMP..5

ANZ..6

AON..44

Asgard..7

Auswide Bank..51

AXA..8

Bank of Melbourne..78

Bank of Queensland..10

Bank of Us..52

Bank SA..11

BankWest..9

Bendigo Bank..12

Beyond Bank Australia..53

BNP Paribas..13

BT..14

Citibank..16

Colonial First State..17

Commonwealth Bank..18

Elders..45

Esanda..43

HSBC..23

Hume Bank..54

ING..25

Industry Super Fund..24

Latitude Financial Services..21

Macquarie..26

ME Bank (Members Equity)..27

MLC..28

National Australia Bank (nab)..29

Perpetual..31

Rabobank..33

Rural Bank..20

St. George..37

Suncorp..38

Westpac..39

Zurich..41

Other bank (please specify)..95

Building society..96

Credit union..97

Some other institution (please specify)..98

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x:\systems\database\cards\docs\2500\2060.doc Business Satisfaction X 2

Satisfaction with financial institution

Very satisfied..5

Fairly satisfied..4

Neither satisfied nor dissatisfied..3

Fairly dissatisfied..2

Very dissatisfied..1

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"x:\systems\database\cards\docs\2500\2059.doc Business Advocacy X 2"

Likelihood to recommend Very Very unlikely likely 1 2 3 4 5 6 7 8 9 10 1/2 07/01/17

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"x:\systems\database\cards\docs\500\497.doc Demographics - Living Arrangements X 8"

Living arrangements with no children..1 Living with spouse/partner with child(ren)..2 Living with child(ren) as single parent..3 Living with parent(s)..4 Boarder..5 Living in a shared household with one or more housemates..6 Some other (please specify) 1/1 2/9/95

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"x:\systems\database\cards\docs\2000\1862.doc Children 18+ in household X 3"

Adult Children at Home

All my children have grown up and left home..1

I am 18 or over and live with my parent(s)..2

I have at least one child 18 or over living at home..3 None of them apply..4 1/1 31/3/07

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"x:\systems\database\cards\docs\500\24.doc Demographics - Income X 8"

Total income before deducting income tax (Just say letter after your answer)

Less than $116 a week OR Less than $6,000 a year..A

$116 – 192 a week OR $6,000 – 9,999 a year..B

$193 – 288 a week OR $10,000 – 14,999 a year..C

$289 – 384 a week OR $15,000 – 19,999 a year..D

$385 – 481 a week OR $20,000 – 24,999 a year..E

$482 – 577 a week OR $25,000 – 29,999 a year..G

$578 – 673 a week OR $30,000 – 34,999 a year..I

$674 – 769 a week OR $35,000 – 39,999 a year..J

$770 – 864 a week OR $40,000 – 44,999 a year..K

$865 – 961 a week OR $45,000 – 49,999 a year..L

$962 – 1153 a week OR $50,000 – 59,999 a year..M

$1154 – 1346 a week OR $60,000 – 69,999 a year..P

$1347 – 1538 a week OR $70,000 – 79,999 a year..Q

$1539 – 1730 a week OR $80,000 – 89,999 a year..R

$1731 – 1923 a week OR $90,000 – 99,999 a year..S

$1924 – 2115 a week OR $100,000 – 109,999 a year..T

$2116 – 2307 a week OR $110,000 – 119,999 a year..U

$2308 – 2500 a week OR $120,000 – 129,999 a year..V

$2501 – 2884 a week OR $130,000 – 149,999 a year..W

$2885 – 3846 a week OR $150,000 – 199,999 a year..X

$3847 – 4807 a week OR $200,000 – 249,999 a year..Y

$4808 – 5769 a week OR $250,000 – 299,999 a year..Z

$5770 or more a week OR $300,000 or more a year..H

01/07/17

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x:\systems\database\cards\docs\1000\744.doc Home Ownership - value of property X 3

Value of property

Less than $100,000..B

$100,000 – $199,999..I $200,000 – $299,999..H

$300,000 - $399,999..K

$400,000 – $499,999..G

$500,000 – $599,999..D

$600,000 - $699,999..Y $700,000 – $849,999..T

$850,000 - $999,999..U

$1 million to $1.4 million..F

$1.5 million to $1.9 million..V $2 million to $2.9 million..S

$3 million to $3.9 million..W

$4 million to $4.9 million..C

$5 million or more..R

1/2

05/05/18

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"x:\systems\database\cards\docs\2000\1860.doc YAS X 2"

Young Australians Survey

Topics covered in the survey of 6 – 13 year old young Australians:

● Participation in sports and activities

● Sports watched on TV

● General attitudes

● Buying decisions

● What is cool

● Advertising & media attitudes

● TV viewing

● Websites visited

● Time spent on activities

● Magazines read

● Mobile phone use

● Spending and saving money

● Favourite things

1/1 6/1/07

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