Reply of Prebid Queries - 21.09.2021-.xlsx - Bank of India

SR.

No

RFP Page No. RFP Clause No Description Clarification Bank's Reply

1 Filename - RFP

for TF and SCF -

Part 5.1(i) Anx

Technical &

Functional

Specification_

Trade System,

Capability for integration

with Mock Run Process of

Bank’s CBS System

Request the bank to detail out the responsibilites and functions that need to be

perfromed by the vendor to fullfil this requirement. Can the bank also detail of the

responsibilities of the vendor and the bank to comply with this requirement.

As per RFP

2 Filename - RFP

for TF and SCF -

Part 5.1(i) Anx

Technical &

Functional

Specification_

Trade System,

Digitization and

MIS2021-09-08

132510778

"Supports facilitating

centralised monitoring and control on Foreign Currency

deposit and loan

transactions accounted at CBS (Finacle Core). Such as EEFC, DDA, FCNR,

FCL/FCTL, Gold Metal Loan (in XAU currency)."

Request the bank to clarify the operations that need to be supported out of the trade

system for the purpose of monitoring? It is our understanding that the accounts will be

maintined in the core banking application, the trade application will uses these

accounts during transaction processing. It is assumed that the monitoring wil we done

directly via the core banking application? Please confirm if the assumption is correct?

1.EEFC/DDA A/C are Current

Deposit A/c in foreign Currency in

which export proceeds are credited.

2. FCNR - Term Deposit in Foreign

Currency received from NRI

3. FCL/FCTL - Loan A/c in Foreign

Currency

4. Gold Metal Loan - A/c

maintained in Cash Credit in

Rupees3 Filename - RFP

for TF and SCF -

Part 5.1(i) Anx

Technical &

Functional

Specification_

Trade System,

Digitization and

MIS2021-09-08

132510778

13 Support maintaining of Contingent accounting entries in FCY, as well as in INR

(Home Currency) in Trade Finance System.

Posting in CBS will be in INR (Home Currency) value at t he time of creation of liability

transaction, and

will be reversed with same INR (Home Currency) value at the time of extinguishing

of the said liability transaction. At month end"mark to market revaluation entry

in INR (Home Currency) to be passed in

CBS (Finacle Core) on last working day of month for accounting purpose and same has

to be reversed

next day. The report of liability wise breakup to be available for the month end

outstanding in CBS(Finacle Core)- (Demo on generating accounting entries in

respective currencies as well as in INR)"

Request the bank to clarify if the MTM calcualtion is to be carried out on outstanding

limits or at a transaction level?

Presently, carried out on

outstanding limits . However, the

solution should support MTM

calcualation at outstanding limits

and at a transaction level.

4 Filename - RFP

for TF and SCF -

Part 5.1(i) Anx

Technical &

Functional

Specification_

Trade System,

Digitization and

MIS2021-09-08

28 Support maintenance of export orders

- Capturing

- Utilising

- Closure

Request the bank to elaborate on this requirement? What are the details of the export

orders that the bank wants to capture? What Trade Finance instruments are linked to

this information? What validation does the system needs to perform when procesing

a trade finance instrument under export order. How does the bank authenticate

issuance, amendment, cancellation of the export orders by the original buyer?

Export order are required for

disbursement of EPC/PCFC. Export

Order has Buyer Name, Commodity

and Shipment Date

5 Filename - RFP

for TF and SCF -

Part 5.1(i) Anx

Technical &

Functional

Specification_

Trade System,

15 Past experience of application with RET_AD RET_AD is a Reuters online trading platfrom, can the bank please elaborate the

functions of this platform within the Trade Finance solution

As per RFP

6 Filename - RFP

for TF and SCF -

Part 5.1(i) Anx

Technical &

Functional

Specification_

Trade System,

Should have capability of Defining

Rules/Product for specific User /Teams,

Request the bank to elaborate this requirement, Can the bank share the definative

rules per product that needs to be defined for which specific user and teams.

As per RFP

RFP for End-To-End

Supply, Installation, Configuration, Implementation, Maintenance and Support of Trade Finance Solution and Supply Chain Finance Solution

(Ref. No. BOI:HO:IT:TF&SCF:0568 dated 08.09.2021)

Reply to Pre-bid queries

1 of 41

SR.

No


RFP for End-To-End




7 Filename - RFP

for TF and SCF -

Part 5.1(i) Anx

Technical &

Functional

Specification_

Trade System,

1 Document Management

System (DMS):-

As per RFP

8 Filename - RFP

for Trade Finance

Solution and

Supply Chain

Finance Solution -

BOI

080920212021-09-

Section 3.2.2

General Scope of

Work

A. Supply Chain

Finance

Comprehensive MIS reports including regulatory reports, analytical reports and

Bank's customized reports should be made available.

Is the bank open to the vendor exposing a reporting data layer and a report designer

tool which enables the bank to create their own customized reports?

Kindly also provide number of such customized reports to be considered

As per RFP.

9 Filename - RFP

for Trade Finance

Solution and

Supply Chain

Finance Solution -

BOI

080920212021-09-

08 132307636

Section 3.2.2

General Scope of

Work

B. Trade Finance

Pg 37 Pt 86 -

Warranty Support

& ATS

The Warranty Support and thereafter ATS Support for Trade Finance Solution should

include but not limited to (without any additional cost) the following :

All patches/fixes/updates and version upgrades

Program updates, patches, fixes and critical security alerts as required.

Documentation updates.

24*7*365 days support for Trade Finance Solution related malfunctions

Request the bank to reconsider and reconfirm that 24*7*365 support is required for

Trade finance.

Considering that it is for users in India we can consider normal business hour or

some customization for extended hours can be discussed with the bank. Our

submission is that 24*7*365 support will increase the cost to the bank

As per RFP

10 Filename - RFP

for Trade Finance

Solution and

Supply Chain

Finance Solution -

BOI

080920212021-09-

08 132307636

Section 3.3 Scope

of Facility

Management

Services

Pg 43

Facility Management resource to be deployed at Bank’s premises from 9 AM to

7 PM in all (365) days to support Trade Finance and Supply Chain Finance Solution.

Beyond this, the bidder has to ensure uninterrupted support for functioning of solutions

and operational support.

Request the bank to reconsider and reconfirm that 24*7*365 FMS is required.

Considering that it is for users in India we can consider normal business hour or

some customization for extended hours can be discussed with the bank. Our

submission is that 24*7*365 FMS support will increase the cost to the bank. While

the bank has requested for 2 resources for Trade and 1 for SCF at 24*7*365 actually

means a much high number for 3 shift coverage and we have to comply with Labor

laws, provide for leave and weekly off for associates.

As per RFP

11 Filename - RFP

for Trade Finance

Solution and

Supply Chain

Finance Solution -

BOI

080920212021-09-

08 132307636

Section 3.3 Scope

of Facility

Management

Services

Pg 44 Pt. 2

2. The resources deployed will be Single Point of Contact (SPOC) who will understand

the requirement of bank and make the necessary changes/ customization on the

solution on-going basis

Kindly elaborate on what changes/customization to the solution on an ongoing basis

is being alluded to?

This point will need to be discussed with the bank in subsequent stages as we have

specific planned minor and major product releases and any changes to core product

functionality will be done by the product engineering team and released. Separate

implementation team for the bank can be made available for any customizations post

go-live and these are typically done on a T&M basis.

As per RFP.

2 of 41

SR.

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RFP for End-To-End




12 Filename - RFP

for Trade Finance

Solution and

Supply Chain

Finance Solution -

BOI

080920212021-09-

08 132307636

Section 3.3 Scope

of Facility

Management

Services

Pg 48 Pt. 51 -

Activities of FMS

Activities to be done by Facility Management included but not limited to the

following:

Application & database support using Standard Operating Procedure

Perform daily operational activities such as user management, access

management etc

Escalation to OEM support and resolution of the issue

Assistance in resolution of the VAPT issues

Generation of MIS reports periodically for example Volume of call/per day,

resolution % per day etc.

1) Would the FMS resources be under the direction and supervision of the Banks

Technical team for these activities or is the vendor expected to manage these

services?

2) We assume that the additional resources requested for Facility Management would

be to support the vendor solution related aspects. The bank's IT team or infra

provider will take care of other aspects. Kindly confirm or elaborate

3) We assume that the banks IT team will perform and own the L1 and L2 application

support and the resources provided for Facility Management are to augument the

bank's IT team. Kindly confirm or elaborate

As per RFP

13 Filename - RFP

for Trade Finance

Solution and

Supply Chain

Finance Solution -

BOI

080920212021-09-

Pg 68

i. Trade Finance -

Software License

Delivery &

Deployment

The timeline for implementation of entire Trade Finance Solution (including data migration

and integration with existing setup) is 9 months from the date of purchase order.

1) Does this 9 months include the bank testing and go live?

2) What duration has the bank considered for the various testing they intend to

conduct for the solution?

As per RFP

14 Filename - RFP

for Trade Finance

Solution and

Supply Chain

Finance Solution -

BOI

080920212021-09-

08 132307636

Pg 68

i. Trade Finance -

Implementation

Implementation

Phase-1 All readily available functionalities/modules of Trade Finance Solution with

migrated data, integration with treasury system, Swift, AML system and others if any.

Phase 1 Go-live should be within 4 months from the date of purchase order and its

acceptance & sign-off from bank.

Phase-2 All customization request of functionalities/modules gone live in Phase 1 to be

completed in this phase within 5 months from the date of purchase order and its


Phase-3 Integration with e-platform/IB/MB/other delivery channels and go-live for the

functionalities/modules gone live in Phase 1 to be completed within 7 months from the

date of purchase order from the date of purchase order and its acceptance & sign-off from

bank.

Phase-4. Rest of the all functionalities (including Customized functionalities of RFP

Technical Specifications) and deliverables of Trade Finance application with migrated

data

along with customization should be available in this phase. Go-live should be within

9 months from the date of purchase order and its acceptance & sign-off from bank.

Is the bank open to considering plans other than what is stated in the RFP within the

overall timeline of 9 months?

For example a single go-live of the Trade Finance back office including

customizations in month 7 followed by the customer portal e-platform in month 9.

Four phases with gaps of 1 and 2 months could prove cumbersome for the bank and

vendor taking delivery and managing separate environments testing and putting into

production. Keeping in mind that SCF will also be running in parallel.

As per RFP

15 Filename - RFP

for Trade Finance

Solution and

Supply Chain

Finance Solution -

BOI

080920212021-09-

08 132307636

Pg 69

ii. Supply Chain

Finance -

Implementation

Implementation

Phase-1 All readily available functionalities/modules of SCF with migrated data,

integration with treasury system, Swift, AML system and others if any. Phase-1 Go-live

should be within 2 months from the date of purchase order and its acceptance & sign-off

from bank.

Phase-2 All customization request of functionalities/modules gone live in Phase-1

(including Customized functionalities of RFP Technical Specifications) and deliverables of

SCF with migrated data along with customization should be available in this phase along

with Integration with customer portal e-platform/IB/MB/other delivery channels to be



Please note that Implementation should start within 2 weeks from the date of Purchase

Order.

1) What duration has the bank considered for the various testing they intend to

conduct for the solution?

2) Is the bank open to considering plans other than what is stated in the RFP within

the overall timeline of 9 months?

As per RFP

3 of 41

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RFP for End-To-End




16 We assume that the Core/Distribution Switches, Firewalls, Application Firewall, Load

Balancer's, WAN devices along with the new Infrastructure/System like server

,storage ,SAN switch , Virtualization tool will be provided by the bank.? Please

confirm

Yes

We assume that the Bank will provide the monitoring/patching/sever

automation/HIPS/Antivirus tools/Disaster Recovery mangement (DRM )Tool for the

new server environment ? Please confirm

Yes

We assume that Backup Server /software along with the Tape drive/Tape Media will

be provided by the bank for the server environment?please confirm.

Yes

17 119 Sizing of Solutions HardwareBank will provide necessary hardware infra on the VMs. Bank can provide database

as Oracle if required/used. Except Oracle if any other database is used in the

solution, same needs to be arranged and included during bid submission by the

bidder.

Please confirm if Bank can also provide the Oracle weblogic application server and

Real Application Cluster (RAC) license along with the Oracle Databse license .

The licenses of Oracle Database

Enterprise Edition and Oracle Real

Application Clusters will be

provided by the bank. Oracle

weblogic application server license

and its support is the responsibility

of the bidder.18 123 Sizing of Solutions HardwareThe Data replication should happen from Primary site to DR site on

real time to keep them in sync.

· Recovery Time Objective (RTO) – 60 Minutes

· Recovery Point Objective (RPO) – 0 Minutes

· Quarterly Cutover / DR-Drill - Mandatory quarterly cutover of the

solution to with alternate site with full-fledged running / functionalities

For Zero RPO , The bandwidth for Syncronous

redo transport (generally less than 5ms round-trip network latency) The Bank is

expected to provide the same .

As per RFP

Total corporate users across all the modules connecting through Internet.

Total Concurrent users across all the modules connecting through Internet.Total Back Office users across all the modules.Total Concurrent Back Office users across all the modules.Number of Supply chain finance users ( Total / concurrent )Number of Supply chain finance transactions on a daily basis ( Average/ Peak )Number of Trade finance users ( Total / concurrent )Year on Year Growth Rate

20 Page 15 3.2.1 Broad scope The proposed solution should integrate with existing / future versions of Core Banking

(presently Finacle 7.x, proposed 10.x), SWIFT, Treasury System (TCS BaNCS), Firco

Trust, Firco Continuity and related systems at no additional cost.

The proposed solutions shall be tightly integrated with all existing setup and new

infrastructure /Assets of the Bank.

The selected bidder shall be responsible but not limited to end-to-end supply, configure,

customization, implementation, roll-out, operational configuration, failover

testing,integration, management, maintenance, support (including OEM Support), both

Front End as well as Bank End, of both Trade Finance Solution and Supply Chain Finance

Solution during the entire contract period.

The selected bidder should deploy latest available compatible version of both Trade

Finance Solution (TF) and Supply Chain Finance Solution (SCF) in our bank at no

additional cost.

We understand and expect that the existing systems and applications are API

enabled / webservices / interfacable vide industry strandard connectors via

middleware / ESB under the banks reponsibility. It will be the Bank's responsibility for

any changes / developments needed from the downstream / upstream systems that

are to be integrated with the proposed system including time and cost.

We request the bank to consider integration with current version of identified systems

at the time of implementation in the existing scope.

All customizations, integrations and configuration changes will be part of CR post go

live.

As per RFP

21 Page 15 3.2.1 Broad scope The ongoing changes/ customizations in existing TF and SCF solution setup i.e.

interfaces, modules/ sub-modules, reports etc. will be covered under warranty / ATS,

hence no additional payment will be payable.

We request bank to consider this clause as "The SUPPORT for ongoing changes/

customizations in existing TF and SCF solution setup i.e. interfaces, modules/ sub-

modules, reports etc. will be covered under warranty/ATS, hence no additional

payment will be payable." And any changes which is out of scope as per RFP will be

consider as CR.

As per RFP

119 Sizing of Solutions HardwareHardware Requirements

19 123 Sizing of Solutions

Hardware

Volume details for TF and SCF As per RFP

4 of 41

SR.

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RFP for End-To-End




22 Page 15 3.2.1 Broad scope For development of new modules / sub-modules, interfaces, reports etc. and any other

new enhancements/ customizations in TF and SCF solution related to regulatory

requirements (RBI, DFS, EASE, IBA, NPCI, CERT-IN etc.), no additional cost will be

payable.

We request bank to consider this clause as "For development of new modules / sub-

modules, interfaces, reports etc. and any other new enhancements/ customizations in

TF and SCF solution related to regulatory requirements (RBI, DFS, EASE, IBA, NPCI,

CERT-IN etc.), no additional cost will be payable during the Implementation period for

agreed scope". The changes are to be part of CR process during the Warranty and

Post go live support.

As per RFP

23 Page 16 3.2.1 Broad scope All the customizations, integration and development of interfaces, modules/ submodules,

reports, etc as per scope and bank’s requirement prior to complete go-live of both TF and

SCF solution to be performed by bidder without any additional cost to the bank.

We request bank to consider this clause as "All the customizations, integration and

development of interfaces, modules/ submodules, reports, etc as per scope and

bank’s requirement prior to go-live of respective TF and SCF solution to be performed

by bidder without any additional cost to the bank.". Any change / customization /

interface will go through the CR process.

As per RFP

24 Page 16 3.2.1 Broad scope The bank at its discretion / reserves the right, to extend/ renew the contract on annual

basis on same terms and conditions including commercials for additional 2 years on

annual basis.

We request bank to consider this clause as "The bank at its discretion / reserves the

right, to extend/ renew the contract on annual basis on mutually agreed terms and

conditions including commercials for additional 2 years on annual basis."

As per RFP

25 Page 16 3.2.1 Broad scope The all-inclusive cost but not limited to all existing and all future Regulatory Charges,

Government Levies, all Components, Sub-Components, Ongoing UI/UX related changes,

SSL certificate (purchase/renewals), All Certification / Audit Cost and its Compliance, VA/

PT Cost and its compliance, SAST/DAST and its mitigation/compliance, Report

Generation Software and any other related deliverables required for commissioning and

operationalization of all features and functionalities of proposed solution and meeting SLA

and performance during the entire contract period, to be quoted by the bidder during bid

submission.

As per RFP

26 Page 17 3.2.1 Broad scope Subscription base license for all the modules/ reports/ system etc. offered without any

constraint on the number of branches / customers or users for the Bank‘s operations in

India. Subscription base license includes ATS and all upgrades (both minor and major) of

software’s during the period of subscription.

We request bank to consider this clause as "Subscription base license for all the

modules/ reports/ system etc. offered without any constraint on the number of

branches / customers or users for the Bank‘s operations in India. Subscription base

license includes ATS during the period of subscription. Bank is eligble for all

upgrades of software’s during the period of subscription, while the major version

upgrades will be at additional cost."

As per RFP

27 3.2.1 Broad scope

(point 4)

The TF an SCF solution has three major system i.e. Digitization Process System, Trade

Finance Process System including Supply Chain Finance System and MIS (Reporting

Module) and the bidder is required to deliver all the functionalities/ features of the all these

systems to the bank at no additional cost

For MIS (Reporting module), Will the bank use & provide their central Data

warehouse solutions and Regulatory reporting solution for integrating with the

proposed TF & SCF systems?

As per RFP

28 3.2.1 Broad scope

(point 5)

The bidder should propose the comprehensive solution having services for front end

(Customer Side) as well back end (Bank Side) including all components like Trade

Finance process system, document management, OCR/AI, Scanning, Reporting etc. to

meet the requirements in the RFP.

Trust the document management system, OCR/ AI, Scanning are only for Bank side

solution.

As per RFP

29 Page 17 3.2.1 Broad scope The bidder to provide all the features of their digitization solution to Bank at no additional

cost. The bidder has to integrate with Document Management Solution (Omnidoc version

10.1 and future versions) for proposed TF and SCF.

We request bank to consider this clause as "The bidder to provide all the features of

their digitization solution to Bank at no additional cost. The bidder has to integrate

with Document Management Solution (Omnidoc version 10.1) for proposed TF and

SCF."

As per RFP

5 of 41

SR.

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RFP for End-To-End




30 Page 17 3.2.1 Broad scope The 1 year warranty shall starts from the date of full go-live of both TF and SCF i.e. golive

of all modules/ sub-modules for both TF and SCF and acceptance & sign-off from the

bank. After completion of 1 year warranty, ATS for next 4 years will be started immediately

for remaining entire contract period.

Since there is seperate commercial for TF & SCF, we request bank to consider this

clause as "The 1 year warranty shall start from the date of go-live of respective

modules of TF and SCF i.e. golive of individual / all modules/ sub-modules for

respective TF and SCF and acceptance & sign-off from the bank. After completion of

1 year warranty, ATS for next 4 years will be started immediately for remaining entire

contract period.

As per RFP

31 page 18 point 2 To integrate Financial Supply Chain Software with Bank's Core Banking Solution and

related systems, covering Dealer Finance Solution, Vendor Financing Solution and

Electronic Invoice Presentment Payment (EIPP).

Does the bank have EIPP system ? If so, pls provide more information on the solution As per RFP

32 page 18 Point 3 To develop and provide all regulatory and business MIS reports, analytical reports and

Dashboards as required by the Bank

Beyond all out of box available reports / dashboards / extracts / regulatory extracts(as

provided by OEM), any additional need will be vide the CR Process with additional

costs.

As per RFP

33 Page 18 Point 5 The software solution should provide self-service portal with required fields as per the

details given under VFS, DFS Et EIPP process flow to capture data for different users

,Vendor, Dealer, Corporate, Bank (Checker 1), Bank (Checker 2), Bank (Administrator)

and Bank Audit/Inspection.

The fields / data points needed in the portal for VFS, DFS & other modules will have

to be provided by the bank.

As per RFP. Details will be

provided to the selected bidder.

34 Page 18 Point 6 Supply Chain Software Solution from the Customer ID created will be pushed to the

Solution software upon creation of vendors/dealers/corporate customer IDs.

Consider rephrasing the line as " Supply Chain Software Solution from the Customer

ID created will be pushed to the Solution software upon creation of

vendors/dealers/corporate customer IDs. "

As per RFP

35 point 11 Corporate should have the facility to deduct applicable TDS/other taxes from the invoice

submitted by the vendor while accepting and forwarding it to the Bank

How will the TDS be deducted at customer end ?? Software should have the provision

to deduct TDS and other

applicable taxes on vendor's

invoice36 pg 20 point 27 The proposed system/solution should be able to analyze the nature of source data. What is the expectation here ? Is it related to AI related ? Yes

37 pg 20 point 27 - last Software solution provider should accept dynamic change requests as and when informed

by bank for making changes in the software during UAT process.

Any changes to application will be through the CR process. As per RFP

38 Page 20 point 28 Comprehensive MIS reports including regulatory reports, analytical reports and

Bank's customized reports should be made available

For MIS (Reporting module), Will the bank use & provide their central Data

warehouse solutions and Regulatory reporting solution for integrating with the

proposed TF & SCF systems?

As per RFP

39 Page 21 30. Security

Aspects

The bidder has to implement the solutions at DC and DR. Bidder may also need to

implement part of proposed solution/application at offices of the Bank and other locations

within the Bank as per the requirement of the Bank depending on the proposed solution.

During implementation, the selected bidder needs to adhere to all the requirements

provided by Bank as part of this RFP.

We request bank to delete this line " During implementation, the selected bidder

needs to adhere to all the requirements provided by Bank as part of this RFP." as this

lead to open ended scope and will hamper project timelines.

As per RFP

40 Page 21 30. Security

Aspects

The developed application should accommodate the growth Of the Bank and adhere to the

projections provided in the RFP document without any commercial implication during the

contract period.

Additional changes / modules / functionalities that may be requested during the

contract period may have to revalidate specifications and growth and this may be

accomodated at additional cost

As per RFP

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RFP for End-To-End




41 point 31 Interface Integration requirements: We understand and expect that the existing systems and applications are API

enabled / webservices / interfacable vide industry strandard connectors via

middleware / ESB under the banks reponsibility. It will be the Bank's responsibility for

any changes / developments needed from the downstream / upstream systems that

are to be integrated with the proposed system including time and cost including

setting up of servers (for testing and prod) and services on the upstream /

downstream systems.

We request the bank to consider integration with current version of identified systems

at the time of implementation in the existing scope.

All customizations, integrations and configuration changes will be part of CR post go

live.

As per RFP

42 page 22 . The solution should have ability to generate various MIS reports as per

regulators/statutory requirements. Vendor to arrange for necessary customizations

wherever required during the implementation period.

This is a duplicate information line provided earlier As per RFP

43 page 24 The system should be able to accept uploaded payment details (XLS, CSV) to

perform payment matching automatically, instead of manual payment match.

What is the expectation here ? What is the reconciliation to be done? As per RFP

44 page 24 The system should be able to generate customizable Advice / Alert to be sent to relevant

parties. It should be able to interface with the bank's systems to send advices via post, fax

and email.

We trust, the advices via post / fax will be manually printed by branch / cpc and

couriered / faxed.

As per RFP

45 page 27 Treasury system:- For fetching data on Limits, Deals, Positions etc. Booking

Forward contract and Forex Deals, Utilize/cancel booked forward contract and forex deals

RET_AD :- Booking of Forward Contract and Forex Deals

Ret_AD system is being used by the bank ? Pls confirm. Yes.

46 Page 28 Allows Senior Trade Business / Operations users to access cases/applications on their

mobile/tablets and also approve/reject

Does the bank have a mobile application for Corporates / SMEs for servicing them

under Working Capital finance / Trade Finance ?

This is expected in the new

solution.

47 Page 30 Point 31 The Bidder should provide a separate Development (DC and DR) and UAT/Training

environment.

Bank to clarify what is intended? The underlying infra (as mentioned

in the RFP) for DC, DR and

UAT/Training setup will be provided

by the bank48 Point 32 The Bidder has is performed required mapping and end-to-end migration of

required/related data for the relevant product/module of the Trade Finance System from

CBS (Finacle Core) in the proposed solution.

The fields / data mapping will be done by the bidder as per their formats and bank /

bank's vendor to provide data with due cleansing etc, in the format requested

As per RFP

49 Page 30 Point 33 The trade finance solution’s portal must support Hindi language including online help /

tutorials for guiding customers on functions / searches. Bank will provide the content.

Bank may reconsider the availability of data only in English, As per RFP

50 Page 31 Point 36 The bidder shall do proactive monitoring and capacity planning at regular intervals and

advise the Bank on Hardware / Software upgrades. However, there should not be any

additional cost to the Bank for any software upgrade during the implementation period till

Go Live Closure Sign Off issued by bank, as the Bank will use existing IT infrastructure for

implementation of the TF and SCF Solution. As

part of the technical solution, the Bidder must provide the complete IT infrastructure

details like Server, Operating System, Database, Storage Capacity and other related

requirements. In the event the sizing proposed by the Bidder does not meet the

performance / service levels of the Bank, the Bidder will at their cost carry out the

necessary upgrades/ replacements in their solution / related component or sub-

components.

The hardware / software sizing will be provided as per the indicated volumes and any

changes to that could impact the sizing and may be procured / added at additional

investments by bank.

As per RFP

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RFP for End-To-End




51 point 38 The selected bidder must generate and provide a complete holistic signoff report before

handover to ensure 100% serviceability of delivered solution; along with all supporting

documents/ screenshots.

Is the expectation to have all handover documents and signoffs obtained at various

times during the implementation and consolidate for final closure?

As per RFP

52 point 39 The bidder shall prepare the SOPs (Standard Operating Procedures) with periodical

review as per industry practices and regulatory guidelines. The drafted SOPs shall be

submitted to the Bank for its review and Approval

This is a bank's responsibility. As per the RFP

53 For every software including any third party software before software/ service become

operational, the Bidder must deliver to the Bank, the complete documentation including

user manuals, installation manuals, operation manuals, design documents, process

documents, technical manuals, functional specification, software requirement

specification, system configuration documents, system/ database administrative

documents, debugging/ diagnostics documents, test procedures etc.

The bidder shall also provide the following documents as part of the deliverables of the

project.

a. Original manuals of all proposed software/applications/modules

b. Standard Operating Procedures

c. Installation & Technical Configuration Documents

d. Network & Security Design Documents (Will be approved by the Bank)

e. Troubleshooting Manual

f. Executive summary report for the project to the management

g. Functional and operational requirements

h. Project design/plan

i. Product description

j. Guidance for best practices, implementation guidelines

k. User acceptance test plan, if any

l. Training materials

1. SOP is bank's responsibility.

2. Network and security design is usually dictated by bank and bidder may abide by

it.

As per RFP

54 Page 32 Point 46 Scanning solutions should have the capability of multi-channel content acquisition from

fax, email, scanners, mobile, file upload, folder scanning and API.

Sanners / fax / emails as attachments will be provided / done by the bank. The

applications to acquire the result of these.

As per RFP

55 Page 34 Point 63 All the patches/fixes/updates, version upgrades of all the software components released

by the Principal OEM during the contract period should be provided. The Bidder should

ensure implementation of all the patches/ fixes/updates and version upgrades in the

production environment to the latest version during the contract period without any

additional cost to Bank.

We request bank to consider this clause as "All the patches/fixes/updates, version

upgrades of all the software components released by the Principal OEM during the

contract period should be provided. The Bidder should ensure implementation of all

the patches/ fixes/updates and version upgrades in the production environment to the

latest version during the contract period without any additional license cost to Bank.

However Bank shall pay additional cost for major updates and version upgrades"

As per RFP

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56 Page 34 Point 65 The bidder shall inform to the bank if any new version/update/service pack/upgrade of the

proposed solution is released by OEM, within seven (7) days of such release and provide

the upgraded solution within one month of such release without any cost to the bank

covering all parts, labour and accessories at the respective locations (DC and DR) (of the

Bank during the period of the contract.

We request bank to consider this clause as "The bidder shall inform to the bank if any

new version/update/service pack/upgrade of the proposed solution is released by

OEM, within fifteen (15) days of such release and provide the upgraded solution as

and when required by the bank with additional service/implementation cost to the

bank covering all parts, labour and accessories at the respective locations (DC and

DR) (of the Bank during the period of the contract."

As per RFP

57 Page 34 Point 67 Post implementation of the solution, the scope of bidder contains support for the following

activities, but not limited to, from time to time, in relation to maintenance and

upgrades/updates/patches :

(a) Firmware/ IOS Upgrades / up to date patching,

(b) Faulty Parts replacement,

(c) Hardware System monitoring,

(d) Troubleshooting & Performance Tuning,

(e) Operating System Upgrades,

(f) Upgrades of supplied software,

(g) Advisories on software upgrades & vulnerabilities,

(h) Support during DR Drills,

(i) OS Administration & patching as per OEM guidelines

(j) VA / PT Compliance/Audit /Review as per Bank’s requirement /Statuary guidelines

(k) Any support required to make system & solution up and running as per SLA.

The list mentioned above is the indicative list; however, the successful bidder should

provide end-to-end support and repair for any activities and resolution of any issues

related to new deployment without any extra cost to the Bank.

Upgrade of patching of application software is limited to security and issue patches

that are released on periodic intervals. Major version upgrades will be at additional

costs

As per RFP

58 Page 35 Point 69 The bidder has to provide a certificate on the OEM's letterhead for upgrade and

uninterrupted maintenance support for a period of Five (5) years.

Request bank to provide more clarification. The OEM may provide availability of

software upgrades as part of the license agreements, however, implementation of

these upgrades will be on chargable basis.

As per RFP

59 Page 36 Point 79 The Bidder have to ensure seamless migration of the application and solution after expiry

of contract period, if Bank selects another bidder after the contract period or during the

contract period due to any reason, without any additional cost to the bank.

Request bank to re-consider the point to include cost for the migration. As per RFP

60 Page 36 Point 80 If the bank desires to upgrade to higher version of OS, database or hardware, the bidder

shall be required to implement to comply with bank’s requirement / regulatory/non-

regulatory/ compliance requirement without any additional cost to the bank.

In such case, the bank will be providing the hardware, database (in case of Oracle) which

will be used by the bidder to migrating the existing setup to new setup (of OS, database or

hardware).

The Trade Finance solution should support the database and hardware versionproposed

by the bidder and provided by Bank. The Bidder has to ensure that the application should

be compatible with hardware and database etc.

We request bank to consider this clause as "If the bank desires to upgrade to higher

version of OS, database or hardware, the bidder shall be required to implement to

comply with bank’s requirement / regulatory/non-regulatory/ compliance requirement

with additional service cost to the bank.

In such case, the bank will be providing the hardware, database (in case of Oracle)

which will be used by the bidder to migrating the existing setup to new setup (of OS,

database or hardware).

The Trade Finance solution should support the database and hardware

versionproposed by the bidder and provided by Bank. The Bidder has to ensure that

the application should be compatible with hardware and database etc."

As per RFP

61 page 37 Point 81 The solution should integrate with Finacle Core Banking, SWIFT, Treasury,

E- Platform, OCRM, Enterprise DataLake/ Datawarehouse, Accuity Watch List, OFAC

Screening, for and transaction processing (Adapter based/ API based/ Web Service/ File

Based). System should support authentication through Mobile Banking, Internet Banking

Bank to clarify what is intended by authentication throught mobile / internet banking

when performing txn through back office systems by bank users

As per RFP

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62 Page 37 Point 86 The Warranty Support and thereafter ATS Support for Trade Finance Solution should





24*7*365 days support for Trade Finance Solution related malfunctions

We request bank to consider this clause as "The Warranty Support and thereafter

ATS Support for Trade Finance Solution should include but not limited to (without any

additional cost) the following :

All patches/fixes

Program patches, fixes and critical security alerts as required.


24*7*365 days support for Trade Finance Solution related malfunctions"

As per RFP

63 Point 94 The bidder should engage OEM resources for onsite implementation of the respective

solutions

Trust the requirement is met if the bidder / SI represents / is an authorized

implementation partner of OEM and having relevant experience as per the RFP terms

As per RFP

64 Point 94 The Trade Finance Solution should have the capability to allow version control for tracking

document (high level functional design document)

Trust this is for the Document Management solution the bank is referring to integrate

with the proposed solution.

As per RFP

65 Page 40 Point 113 The bidder shall be responsible for free of cost up-gradation of the software in the Bank as

and when the same arrives in the market during the contract period.

We request bank to consider this clause as "The bidder shall be responsible for up-

gradation of the software in the Bank as and when the same arrives in the market

during the contract period with additional cost."

As per RFP

66 Page 43 3.3 Scope of

Facility

Management

Services

Bidder should be well-equipped and provide 24x7x365 support to the Bank

unconditionally. However,

the vendor has to ensure 24*7*365 support for support/ resolution/ activity (planned /

unplanned) etc. during the contract period at no additional cost.

The solution facility management (technical as well as functional) at bank’s site 24x7*365

without any additional cost.

Since the RFP is for the Domestic operations, this support is expected to be provided

as per Bank working Calendars.

As per RFP

67 Page 44 3.3 Scope of

Facility

Management

Services

Query/issue raising and escalation process system should be in place. DR cutover should

be performed as and when required during the contract period without any additional cost

to the bank. After Go-live of Trade Finance and Supply chain finance, all three engineers

will be providing onsite support

Bank to clarify the requriement of 3 resources in comparison with the ask for 2

resources for post go live support

As per RFP

68 Page 45 Point 11 Prepare and maintain Standard Operating Procedure (SOP) document pertaining to the

services/Operations

The SOP documents are generally prepared by the bank (or) is the bank

responsibility

As per RFP

69 Page 45 Point 12 The bidder should ensure Support / management is required for 24*7*365 (366 days in

Leap year) monitoring.

Request bank to consider on call support post office hours of working and on

emergecy needs.

As per RFP

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70 Page 45 Point 18 Coordinate with bank / bank’s vendor teams for necessary integration without any

additional cost.

We understand that bank will co-odinate with necessary vendors for integration and

integration cost from these vendors will be borne by Bank only. Development /

changes on banks exisitng systems will be done and submitted by bank's existing

vendors and should be part of the respective vendor responsibility.

As per RFP

71 Page 45 Point 22 All request raised with vendor’s on-site resource / off-site team, should possess unique

ticket number for effective follow-up and implementation of required changes (including

customization). The same will be implemented by Bank’s BMC ticketing tool which has to

be integrated by vendor at no additional cost.

Request you to please share some more information on ticketing tool As per RFP

72 Page 50 Point 9 - Pre-

eligibility criteria

The proposed software/solution version should have been implemented and live for last 1

year in at least 2 banking/financial institution/PSU/Private/Government organization/Large

Corporates in India or abroad and one of them must be in India

We can propose the current running versions and at the time of implementation, may

suggest the availability of latest version and their implementation / working in other

banks

As per RFP

73 Page 68 Implementation Phase-1 All readily available functionalities/modules of Trade Finance Solution with

migrated data, integration with treasury system, Swift, AML system and others if any.

Phase 1 Go-live should be within 4 months from the date of purchase order and its


Phase-2 All customization request of functionalities/modules gone live in Phase 1 to be



Phase-3 Integration with e-platform/IB/MB/other delivery channels and go-live for the

functionalities/modules gone live in Phase 1 to be completed within 7 months from the

date of purchase order from the date of purchase order and its acceptance & sign-off from

bank.

Phase-4. Rest of the all functionalities (including Customized functionalities of RFP

Technical Specifications) and deliverables of Trade Finance application with migrated

data along with customization should be available in this phase. Go-live should be within 9

months from the date of purchase order and its acceptance & sign-off from bank.

Please note that Implementation should start within 2 weeks from the date of Purchase

Order.

a. Request bank to consider the implemenation timelines from the date of Contract

signed and not on Purchase Order

b. Data migration will require mapping, extraction and cleansing by bank before they

are prepared to be loaded and tested. Request bank to consider de-linking data

migration from this scope of phase 1 implementation

As per RFP

74 Page 71 3.34 Contract Start

Date and Duration

Since, the bank at its discretion / reserves the right, to extend/ renew the contract on

annual basis on same terms and conditions including commercials for additional 2 years

on annual basis; the contract along with PBG to be extended accordingly.

We reqest bank to consider this clause as "Bank may extend/ renew the contract on

annual basis on mutually agreed terms and conditions including commercials for

additional 2 years on annual basis; the contract along with PBG to be extended

accordingly."

As per RFP

75 Page 78 4.7.2 Acceptance

Tests and

Certificates

The installation reports/ User Acceptance Test (UAT) Certificate should be in format duly

vetted and checked by the bank officials as per requirements. Installation reports and User

Acceptance Test (UAT) Certificate shall be duly signed by Bank/ Branch officials and the

bidder’s engineer for installed endpoints with satisfactory access of all the applications, as

required. The Acceptance Test Procedures (ATP) to demonstrate the feature, quality,

and capabilities of all equipment/ solutions supplied and installed by the bidder as per

bank requirements, such as Hardware, Software (with required licenses) and Network

equipment etc.

We request bank to consider this clause as "The installation reports/ User

Acceptance Test (UAT) Certificate should be in format duly vetted and checked by

the bank officials as per requirements. Installation reports and User Acceptance Test

(UAT) Certificate shall be duly signed by Bank/ Branch officials and the bidder’s

engineer for installed endpoints with satisfactory access of all the applications, as

required and within timelines mutually agreed in delivery schedule.

The Acceptance Test Procedures (ATP) to demonstrate the feature, quality, and

capabilities of all solutions supplied and installed by the bidder as per bank

requirements, such as Software (with required licenses)."

As per RFP

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Tests and

Certificates

On successful completion of the acceptance tests, receipt of deliverables, etc., and after

the solution runs successfully after going live and the Bank is satisfied with the working of

the solution/system, the acceptance certificate in Format 6.9, signed by the Service

Provider and the representative of the Bank will be issued. The date on which such

certificate is signed shall be deemed to be the date of successful commissioning of the

system/solution proposed. The Acceptance criteria for the Solution are given under:

The system will be considered accepted (supplied, installed and operationalized) only

after working of full-fledged, equivalent setup in DC and DR in high level redundancy

which is duly signed/certified by the Bank as per the scope mentioned herein this RFP.

Some of features required to be completed are enumerated below:

i. The delivered software/solution should correspond to what is stated in the purchase

order without deviation, except where mutually agreed upon.

ii. The Hardware and software is fully installed and integrated with the existing

environment wherever applicable, as directed by Bank.

iii. Certification from hardware / software OEM (IF ANY)’s for installation of solution with

best practice. iv. The user

acceptance certificate shall be drafted by the bidder and approved by the Bank. The

format shall be part of the project plan document.

We request bank to consider this clause as "On successful completion of the

acceptance tests, the User acceptance test (UAT)certificate shall be signed by the

Service Provider and the representative of the Bank will be issued. The date on which

such UAT certificate is signed shall be deemed to be the date of successful UAT of

the system/solution proposed. After signing UAT certificate, the solution may be

installed at DC/DR and after the solution runs successfully after going live and the

Bank is satisfied with the working of the solution/system, the acceptance certificate in

Format 6.9, signed by the Service Provider and the representative of the Bank will be

issued. The date on which such certificate is signed shall be deemed to be the date

of successful commissioning of the system/solution proposed. The Acceptance

criteria for the Solution Go Live are given under:

The system will be considered Go Live (supplied, installed and operationalized) only

after working of full-fledged, equivalent setup in DC and DR in high level redundancy

which is duly signed/certified by the Bank as per the scope mentioned herein this

RFP.

Some of features required to be completed are enumerated below:

i. The delivered software/solution should correspond to what is stated in the purchase

order without deviation, except where mutually agreed upon.

ii. The software is fully installed and integrated with the existing environment

wherever applicable, as directed by Bank.

iii. Certification from software OEM (IF ANY)’s for installation of solution with best

practice. iv.

The user acceptance certificate shall be drafted by the bidder and approved by the

Bank. The format shall be part of the project plan document."

As per RFP


Tests and

Certificates

On successful completion of the acceptance tests, receipt of deliverables, etc., and after

the solution runs successfully after going live and the Bank is satisfied with the working of

the solution/system, the acceptance certificate, signed by the Solution Provider and the

representative of the Bank will be issued. The date on which such

certificate is signed shall be deemed the date of successful commissioning of the

system/solution proposed.

If, any components and/or software fails to pass the acceptance test, the bidder shall be

given maximum 30 days to rectify the defects and pass the acceptance test; failing which

Bank reserves the right to get the respective component (Hardware/Software) replaced

(replacement to be completed within max 21 days) by the bidder at no

additional cost to Bank. If replacement is not done by the bidder, Bank reserves the right

to cancel the order and recall all the payments made by Bank or invoke performance bank

guarantee. No request for extension of period for rectification of defects will be considered

from the bidders. Bank reserves rights in this matter.

We request bank to consider this clause as "On successful completion of the

acceptance tests, the User acceptance test (UAT)certificate shall be signed by the

Service Provider and the representative of the Bank will be issued. The date on which

such UAT certificate is signed shall be deemed to be the date of successful UAT of

the system/solution proposed. After signing UAT certificate, the solution may be

installed at DC/DR and after the solution runs successfully after going live and the

Bank is satisfied with the working of the solution/system, the acceptance certificate in

Format 6.9, signed by the Service Provider and the representative of the Bank will be

issued. The date on which such certificate is signed shall be deemed to be the date

of successful commissioning of the system/solution proposed.

If, software fails to pass the acceptance test, the bidder shall be given maximum 30

days to rectify the defects and pass the acceptance test; failing which Bank reserves

the right to get the Software replaced (replacement to be completed within max 21

days) by the bidder at no additional cost to Bank. If replacement is not done by the

bidder, Bank reserves the right to cancel the order and recall all the payments made

by Bank or invoke performance bank guarantee. No request for extension of period

for rectification of defects will be considered from the bidders. Bank reserves rights in

this matter."

As per RFP

78 Page 79 4.8 Packing of

Products, Delivery

& Documents,

Transportation

Packing of Products, Delivery & Documents, Transportation We request bank to delete this clause As per RFP

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79 Page 81 4.10 Warranty /

Annual

Maintenance

Contract/Annual

Technical Support

All support & services required for supply, configure, customize, implement, integrate and maintain the Trade Finance Solution, as described in RFP, will be the part of the project deliverables during the contract period (under warranty or post warranty).The warranty would be on-site and comprehensive in nature. The solution Warranty will start from the date of full go-live and will be valid for a period of one year. The successful bidder shall provide maintenance and support under warranty, without any extra cost, for a minimum period of one year. Bank will not pay any charges during warranty period.Any corruption in the software or media or any services shall be rectified during the full period of the contract including warranty, if contracted, at no extra cost to the Bank.The executions of the service(s) herein is and shall be strictly in accordance and in compliance with all Applicable Laws, as amended from time to time, the regulatory framework governing the same and the Best Industry Practices. It has all permissions, consents, approvals and license from all authorities, regulatory /statutory and nonregulatory, for executing the Service(s).The successful bidder warrants that Deliverables and the Services provided by the successful bidder shall be as per the terms of this Agreement. The successful bidder should guarantee that the software supplied to the Bank is licensed and legally obtained. All hardware and software must be supplied with their original and complete printed documentation. The successful bidder shall be fully responsible for warranty of all the system components i.e. hardware and software in respect of proper design, quality, material and workmanship of the equipment, accessories etc. covered by the offer.The software products shall be under a warranty of minimum 1 year during which additions/modifications/bug fixing/security objections shall be done without any extra charge. Further all upgrades, patches would be provided free of cost during the warranty period. The warranty period would start from the date of successful implementation of proposed solution by the successful bidder and its acceptance by the Bank. For DB component, OEM/SI should provide same level of support as for the software/application including patch/bug fix/Telephonic chats etc.

We request bank to consider this clause as "All support & services required for supply, configure, customize, implement, integrate and maintain the Trade Finance Solution, as described in RFP, will be the part of the project deliverables during the contract period (under warranty or post warranty).

The warranty would be on-site and comprehensive in nature. The solution Warranty will start from

the date of full go-live and will be valid for a period of one year. The successful bidder shall provide maintenance and support under warranty, without any extra cost, for a minimum period of one year. Bank will not pay any support charges during warranty period.Any corruption in the software shall be rectified during the full period of the contract including warranty, if contracted, at no extra cost to the Bank.The executions of the service(s) herein is and shall be strictly in accordance and in compliance with all Applicable Laws, as amended from time to time, the regulatory framework governing the same and the Best Industry Practices. It has all permissions, consents, approvals and license from all authorities, regulatory /statutory and nonregulatory, for executing the Service(s).The successful bidder warrants that Deliverables and the Services provided by the successful bidder shall be as per the terms of this Agreement. The successful bidder should guarantee that the software supplied to the Bank is licensed and legally obtained. All software must be supplied with their original and complete printed documentation. The successful bidder shall be fully responsible for warranty of all the system components i.e. software in respect of proper design, quality, material and workmanship of the equipment, accessories etc. covered by the offer.The software products shall be under a warranty of minimum 1 year during which additions/modifications/bug fixing/security objections shall be done without any extra charge. Further all patches would be provided free of cost during the warranty period. The warranty period would start from the date of successful implementation of proposed solution by the successful bidder and its

acceptance by the Bank. For DB component, OEM/SI should provide same level of support as for

the software/application including patch/bug fix/Telephonic chats etc."

As per RFP

80 Page 81 All Product

Warranty

Warranty for all products shall start from date of implementation and acceptance and sign-

off from bank irrespective of date on which software or hardware is delivered to the Bank.

Warranty for all products shall start from date of implementation and acceptance and

sign-off from bank irrespective of date on which software is delivered to the Bank.

As per RFP

81 Page 82 AMC/ATS Support The bidder shall ensure all kinds of maintenance, deployment, re-deployment of Solution

under RFP scope, at deployed location as part of maintenance only. No additional charges

shall be payable for redesigning / re-deployment or maintenance of solution at DC and DR

sites (including UAT/ Test/ Training sites) of the Bank time to time. The bidder shall

ensure

all activities pertaining to continuity of the smooth running of the solution as part of

AMC/ATS without any extra cost to the Bank

Bank to confirm that the training sites will be centralized at one location (for software

installation / implentation). In most times, the test systems are used as Training

environments.

As per RFP

82 Page 84 AMC/ATS Support The Warranty Support and thereafter ATS Support for Trade Finance Solution should





24*7*365 days support for Solution related malfunctions

We request bank to consider this clause as "The Warranty Support and thereafter

ATS Support for Trade Finance Solution should include but not limited to (without any

additional cost) the following :

All patches/fixes

Program patches, fixes and critical security alerts as required.


24*7*365 days support for Trade Finance Solution related malfunctions"

As per RFP

83 Page 88 Train the Trainers

/ End User Level

Training

(Functional

Training)

Bidder should provide eLearning module which can be integrated with Banks’ eLearning

module for entire contract period at no additional cost to the bank.

We request bank to consider the uploading / storing the core team's training materials

as part of the elearning needs and request to delete this clause.

As per RFP

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84 Page 88 Train the Trainers

/ End User Level

Training

(Functional

Training)

Training will include:

a. Training Material in English and Hindi to be provided.

b. User manuals in English and Hindi, including the customization, specifically done for

Bank of India.

c. Standard Operating Procedure (SOP) for administration will be prepared by the bidder

and deliver to the Bank. Bidder will update the documents as and when required during

the contract period.

d. Bank reserves the right to make copies of these materials and distribute to as many

users of the bank as it desires without additional cost implications.

Training documents / user manuals are generally provided only in English. SOP, as

highlighted earlier, is bank's responsibility

As per RFP

85 Page 92 4.18 SLA, Uptime

& Liquidation

Damages

xiii. If the support services is not provided on 24*7*365 basis and/or satisfactory services

are not provided, the Bank with its discretion may reject the proposal / terminate the

contract, without assigning any reason, after deduction of maximum penalty.

xiv. The bidder is required to mandatorily conduct quarterly preventive and breakdown

maintenance activities to ensure (without any impact on day to day operations) to maintain

uptime of 99.95% uptime on monthly basis covering 24*7*365 days.

The application support will be during the business hours of the bank, while skeltal

support and / or breakfix support in case of emergencies will be provided after office

hours and on holidays.

As per RFP

86 Page 92 4.18 XIX SLA,

Uptime &

Liquidation

Damages

The bidder should comply with the security and audit standards of the Bank and various

regulatory guidelines. For this, the bidder should apply new patches related to OS/

firmware & BIOS updates etc, without any additional cost to the bank, during the

contract period.

OS, firmware, bios , hardware needs will be banks' responsibility as indicated in the

RFP .

As per RFP

87 Page 92 4.18 XX SLA,

Uptime &

Liquidation

Damages

For all issues related to installed infrastructure, RCA (Root Cause Analysis) to be provided

by the Service Provider/OEM (IF ANY) within 3 working days. The delay in submission will

lead to penalty @ Rs. 500/day.

OS, firmware, bios , hardware needs will be banks' responsibility as indicated in the

RFP .

As per RFP

88 Page 93 xxii. Penalty on

delay on

implementation of

changes/developm

ent (Post Go-Live)

:

a) The ongoing changes/ customizations in existing TF and SCF solution setup i.e.

interfaces, modules/ sub-modules, reports etc. will be covered under warranty / ATS ,

hence no additional payment will be payable.

b) For development of new modules / sub-modules, interfaces, reports etc. and any other

new enhancements/ customization in TF and SCF solution related to regulatory

requirements (RBI, DFS, EASE, IBA, NPCI, CERT-IN etc.), at no additional cost will be

payable. The timeline for

such development (development, integration and implementation in production) is

maximum 7 days (or maximum as per the timeline specified by regulator/ others) of written

request and finalized scope/ approach document by bank team.

We request bank to consider this clause as "a) The support for ongoing changes/


modules, reports etc. will be covered under warranty / ATS , hence no additional

payment will be payable.

b) For development of new modules / sub-modules, interfaces, reports etc. and any

other new enhancements/ customizations in TF and SCF solution related to

regulatory requirements (RBI, DFS, EASE, IBA, NPCI, CERT-IN etc.), no additional

cost will be payable during implementation period for the scope agreed. Any change

in further scope will be through CR and bank shall pay additional cost for the same.

The timeline for such development (development, integration and implementation in

production) will be mutually agreed in lines with timeline specified by regulator and

finalized scope/ approach document by bank team.".

As per RFP

89 Page 99 Payment terms Payment Terms- Trade Finance

Software License (Price Bid Format (Section A : Trade Finance Solution, PART-I, Sl. No.

1, 2 and 3)

i. 40% of the software license cost upon delivery, configuration and installation of the

software in UAT, its acceptance and sign-off from bank

ii. Balance 50% of the software license cost upon successful implementation and Go-Live

of complete solution (Phase-4), its acceptance and sign-off from bank

iii. Balance 10% of the software license (payable only after Go-live) cost will be released

after expiry of the 1 year warranty period or submission of the Performance Bank

Guarantee for equivalent amount,

Payment Terms- Trade Finance

Software License (Price Bid Format (Section A : Trade Finance Solution, PART-I, Sl.

No. 1, 2 and 3)



ii. Balance 40% of the software license cost upon Go-Live of Phase-1

iii. Balance 10% of the software license cost upon go live of phase 3

As per RFP

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90 Page 99 Payment terms Implementation cost (Price Bid Format (Section A : Trade Finance Solution, PART-I, Sl.

No. 4)

i. 20% upon completion of the successful UAT, its acceptance and sign-off from bank

(Phase-1)

ii. 30% upon Go-live with customizations, its acceptance and sign-off from bank (Phase

wise implementation) (15% on Phase-1, 15% on Phase-2)

iii. 20% upon Integration with customer portal, its acceptance and sign-off from bank

(Phase-3 and Phase-4 completion)

iv. Remaining 30% upon 3 months of successful live running module i.e. Project Sign-off

acceptance and sign-off from bank

We request bank to consider this clause as "Implementation cost (Price Bid Format)

i. 40% upon completion of the detailed requirement study / gathering implementation

plan

ii. 30% upon completion of UAT and its acceptance and sign-off from bank (Phase-1)

Go-live



iv. Remaining 10% upon 1 months of successful Go live of all phases

As per RFP

91 Page 99 Payment terms IImplementation cost (e-portal etc.) (Price Bid Format (Section A : Trade Finance Solution,

PART-I, Sl. No. 5)

i. 40% upon completion of the successful UAT, its acceptance and sign-off from bank

ii. 20% upon Go live with customizations, its acceptance and sign-off from bank


v. Remaining 30% upon 3 months of successful live running module i.e. Project Signoff




plan


Go-live




As per RFP

92 Page 99 Customization

Charges (Price Bid

Format (Section A

: Trade Finance

Solution, PART-I,

Sl. No. 7)

Post successful go-live of modules, in case development of new modules / sub-modules,

interfaces, reports etc. and any other new enhancements/ customization in TF and SCF

solution related to non-regulatory requirements / business requirements, additional

amount as per “Per Man-day Cost” will be payable. The said customization to be

developed, tested deployed and to be implemented post UAT sign-off from Bank Team.

Subsequently, successful go-live sign-off from bank team to be taken separately and

payment will be made.

Based on BPD document, the man-day count for proposed development will be finalized

between bank and vendor on mutually agreed basis.

100% Customization cost will be payable on implementation of proposed developement in

production environment/ Go-live and its acceptance & sign-off from bank.

We request bank to consider this clause as "Customization Charges (Price Bid

Format (Section A : Trade Finance Solution, PART-I, Sl. No. 7)

Post successful go-live of modules, in case development of new modules / sub-

modules, interfaces, reports etc. and any other new enhancements/ customization in

TF and SCF solution related to regulatory, non-regulatory requirements / business

requirements, additional amount as per “Per Man-day Cost” will be payable. The said

customization to be developed, tested deployed and to be implemented post UAT

sign-off from Bank Team. Subsequently, successful go-live sign-off from bank team to

be taken separately and payment will be made.

Based on BPD document, the man-day count for proposed development will be

finalized between bank and vendor on mutually agreed basis.

100% Customization cost will be payable on implementation of proposed

developement in production environment/ Go-live and its acceptance & sign-off from

bank."

As per RFP


Charges (Price Bid

Format (Section A

: Trade Finance

Solution,

PART-I, Sl. No. 7)

Note: The ongoing changes/ customizations in existing TF and SCF solution setup i.e.

interfaces, modules/ sub-modules, reports etc. will be covered under warranty /ATS, hence

no additional payment will be payable.

For development of new modules / sub-modules, interfaces, reports etc. and any other



payable.

We request bank to consider this clause as "The support for ongoing changes/


modules, reports etc. will be covered under warranty, hence no additional payment

will be payable.

For development of new modules / sub-modules, interfaces, reports etc. and any



cost will be payable during implementation period for agreed scope. Any change in

scope during implementataion phase or contract period will be through CR"

As per RFP

94 Page 101 Payment Terms-

Supply Chain

Finance

Software License (Price Bid Format (Section B : Supply Chain Finance Solution, PART-I,

Sl. No. 1, 2 and 3)


software in UAT, its acceptance and sign-off from bank team

ii. Balance 50% of the software license cost upon successful implementation and Go-Live

of complete solution (Phase-2), its acceptance and sign-off from bank team

iii. Balance 10% of the software license (payable only after Go-live) cost will be released

after expiry of the 1 year warranty period or submission of the Performance Bank

Guarantee for equivalent amount,


Software License (Price Bid Format (Section A : Trade Finance Solution, PART-I, Sl.

No. 1, 2 and 3)



ii. Balance 40% of the software license cost upon Go-Live of Phase-1

iii. Balance 10% of the software license cost upon go live of phase 3

As per RFP

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Supply Chain

Finance

Implementation cost (Price Bid Format (Section B : Supply Chain Finance Solution, PART-

I, Sl. No. 4)

i. 40% upon completion of the successful UAT, its acceptance and sign-off from bank (of

Phase-1)

ii. 20% upon Go live with customizations, its acceptance and sign-off from bank (Phase-2)


(Phase-2)

iv. Remaining 30% upon 3 months of successful live running module i.e. Project Signoff




plan


Go-live




As per RFP


Supply Chain

Finance

Implementation cost (Price Bid Format (Section B : Supply Chain Finance Solution, PART-

I, Sl. No. 5)

i. 40% upon completion of the successful UAT, its acceptance and sign-off from bank.

ii. 20% upon Go-live with customizations, its acceptance and sign-off from bank


iv. Remaining 30% upon 3 months of successful live running module. i.e. Project Sign-off

acceptance and sign-off from bank'



plan


Go-live




As per RFP


Charges (Price Bid

Format (Section B

: Supply Chain

Finance Solution,

PART-I, Sl. No. 7)

Post successful go-live of modules, in case development of new modules / sub-modules,

interfaces, reports etc. and any other new enhancements/ customization in TF and SCF

solution related to non-regulatory requirements / business requirements, additional

amount as per “Per Man-day Cost” will be payable. The said customization to be

developed, tested deployed and to be implemented post UAT sign-off from Bank Team.

Subsequently, successful go-live sign-off from bank team to be taken separately and

payment will be made.

Based on BPD document, the man-day count for proposed development will be finalized

between bank and vendor on mutually agreed basis.

100% Customization cost will be payable on implementation of proposed developement in

production environment/ Go-live and its acceptance & sign-off from bank.

We request bank to consider this clause as " Post successful go-live of modules, in

case development of new modules / sub-modules, interfaces, reports etc. and any

other new enhancements/ customization in TF and SCF solution related to regulatory,

non-regulatory requirements / business requirements, additional amount as per “Per

Man-day Cost” will be payable. The said customization to be developed, tested

deployed and to be implemented post UAT sign-off from Bank Team. Subsequently,

successful go-live sign-off from bank team to be taken separately and payment will be

made.

Based on BPD document, the man-day count for proposed development will be

finalized between bank and vendor on mutually agreed basis.

100% Customization cost will be payable on implementation of proposed

developement in production environment/ Go-live and its acceptance & sign-off from

bank."

As per RFP


Charges (Price Bid

Format (Section B

: Supply Chain

Finance Solution,

PART-I, Sl. No. 7)

The ongoing changes/ customizations in existing TF and SCF solution setup i.e.

interfaces, modules/ sub-modules, reports etc. will be covered under warranty /ATS, hence

no additional payment will be payable.

For development of new modules / sub-modules, interfaces, reports etc. and any other



payable.

We request bank to consider this clause as "The support for ongoing changes/


modules, reports etc. will be covered under warranty, hence no additional payment

will be payable.




cost will be payable during implementation period for agreed scope. Any change in

scope during implementataion phase or contract period will be through CR"."

As per RFP

99 Page 118 PART 5:

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS

(T&FS)

The bidder shall also extend additional features as per regulatory and security compliance

if any, which is mandatorily required to run the solution in the big enterprise level

environment, without any additional cost to the bank.



regulatory requirements or security compliance, no additional cost will be payable

during implementation period for agreed scope. Any change in scope during

implementataion phase or contract period will be through CR.

As per RFP

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100 Page 118 PART 5:

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS

(T&FS)

Proof of Concept (POC) /Presentation / Demonstration, showcasing the solution with all

the required technical functionalities as mentioned in this RFP will have to be provided by

the bidders at their own cost within 2 WEEKS of written request from Bank, which will be

taken into account for technical evaluation and the final short-listing of the bidders through

technical evaluation, without additional cost to the bank.

Request bank to not consider Proof of concept for evaluation As per RFP

101 Page 122 Sizing of solutions -

Hardware

During the period of the contract, all upgrades or requirements software, licensing,

implementation of upgrades/patches/version changes, etc., due to whatsoever reason

including but not limited to EOL or EOS, would be done by the bidder without any

additional cost to the bank.

We request bank to consider this clause as "During the period of the contract, all

requirements software, licensing, implementation of patches etc., due to whatsoever

reason including but not limited to EOL or EOS, would be done by the bidder without

any additional cost to the bank during warranty period."

As per RFP

102 Page 125 Supply and

maintenance of

third party

software

The bidder shall supply, installation and maintenance of third party software and related

software including middleware for implementation and support of operation of solutions

during the contract period at no additional cost.

We request bank to consider this clause as " The bidder shall supply, installation and

maintenance of third party software and related software including middleware for

implementation and support of operation of solutions during the implementation

period at no additional cost."

As per RFP

103 Page 131 FORMAT 6.3:

PRICE

SCHEDULE

Section A : Trade

Finance Solution

Part I - Solution

Cost (including

Implementation

Cost)

It has to be noted that bank is not bound to and will not pay any additional cost, apart from

the quoted price in entire contract period (including in renewal contract period, if

applicable).

We request bank to consider this clause as "It has to be noted that bank is not bound

to and will not pay any additional cost, apart from the quoted price in entire contract

period. In case of contract renewal, same will be mutually discussed with the

sucessful bidder."

As per RFP


PRICE

SCHEDULE

Section A : Trade

Finance Solution

Part II : Annual

Technical Support

(ATS) Cost



applicable).




sucessful bidder." Hence we suggest to remove the same for subscription model

orelse we may have to input the value as ZERO

As per RFP


PRICE

SCHEDULE

Section B : Supply

Chain Finance

Solution

Part II: Annual

Technical Support

(ATS) Cost



applicable).




sucessful bidder." Hence we suggest to remove the same for subscription model

orelse we may have to input the value as ZERO

As per RFP

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106 Page 223 FORMAT 6.37 -

Self-Declaration

Form

We certify and agree to abide by below terms and conditions, at no additional cost during

the entire contract period -

i. The Proposed solutions is in adherence to the statutory guidelines and its subsequent

amendments (in present and in future).

ii. The bidder must have arrangements/back to back tie-ups with OEM (IF ANY) to

undertake all software upgrades / modifications necessary to conform to any changes or

modifications required by the Bank and in compliance of RBI/ regulatory compliance(in

time bound manner), from time to time, during the contract period .

iii. The proposed solution should have provision of handshake / interface / integration with

Bank’s existing Systems/ hardware / software / CBS (Finacle)/ e-Banking, Mobile Banking,

Internet Banking, Treasury system, Swift, Accuity Screening, OFAC, E-platform and

related platform.

iv. The bidder must undertake to make all software upgrade / modifications necessary to

conform to any changes or modifications required by the Bank, from time to time.

v. Mandatory Compliance of EASE reforms requirement as per GOI Self declaration cum

undertaking to be submitted.

We request bank to consider this clause as "We certify and agree to abide by below terms and conditions, at no additional cost during the implementation period -i. The Proposed solutions is in adherence to the statutory guidelines and its subsequent amendments (in present and in future).ii. The bidder must have arrangements/back to back tie-ups with OEM (IF ANY) to undertake all software upgrades / modifications necessary to conform to any changes or modifications required by the Bank and in compliance of RBI/ regulatory compliance(in time bound manner), from time to time, during the contract period .iii. The proposed solution should have provision of handshake / interface / integration with Bank’s existing Systems/ hardware / software / CBS (Finacle)/ e-Banking, Mobile Banking, Internet Banking, Treasury system, Swift, Accuity Screening, OFAC, E-platform and related platform.iv. The bidder must undertake to make all software upgrade / modifications necessary to conform to any changes or modifications required by the Bank, from time to time.v. Mandatory Compliance of EASE reforms requirement as per GOI Self declaration cum undertaking to be submitted."

Any changes that may be requested / required will be routed through the Change request route post GO Live.

As per RFP

107 15 3.2.1 As per RFP As per RFP108 16 3.2.1 For development of new modules / sub-modules, interfaces, reports etc. and any other



payable.


other



payable.

As per RFP

109 16 3.2.1 The bank at its discretion / reserves the right, to extend/ renew the contract on annual

basis on same terms and conditions including commercials for additional 2 years on

annual basis.

The bank at its discretion with mutual consent of both parties shall / reserves the

right, to extend/ renew the contract on annual basis on same mutually acceptable

terms and conditions including commercials for additional 2 years on annual basis.

As per RFP

110 16 3.2.1 The all-inclusive cost but not limited to all existing and all future Regulatory Charges,

Government Levies, all Components, Sub-Components, Ongoing UI/UX related

changes, SSL certificate (purchase/renewals), All Certification / Audit Cost and its

Compliance, VA/ PT Cost and its compliance, SAST/DAST and its mitigation/

compliance, Report Generation Software and any other related deliverables required

for commissioning and operationalization of all features and functionalities of

proposed solution and meeting SLA and performance during the entire contract period,

to be quoted by the bidder during bid submission

As per RFP

111 34 B 67 67. Post implementation of the solution, the scope of bidder contains support for the

following activities, but not limited to, from time to time, in relation to maintenance and

upgrades/updates/patches :

As per RFP

112 45 3.3, 19 19. The scope of FMS is not limited to above only. Bank shall assign any other work based

on the related requirements to the FMS related to the project.

19. The scope of FMS is not limited to above only. Bank shall assign any other work

based

on the related requirements to the FMS related to the project.

As per RFP

113 45 3.3, 34 34. Bank at its sole discretion can terminate the FMS contract in whole or as part thereof

with the bidder and discontinue the same without citing any reason by giving 90 days’

notice and applicable amount, on a pro-rata basis, for the service rendered shall be

payable.

34. Bank at its sole discretion can terminate the FMS contract in whole or as part

thereof with the bidder and discontinue the same without citing any reason by giving

90 days’ notice for cure period and applicable amount, on a pro-rata basis, for the

service rendered shall be payable. And, failing to cure the default shall attract

termination along with 30 days' notice period for temination and Bank shall pay the

bidder for goods delivered and services rendered till the date of termination.

As per RFP

114 47 3.3, 36 36. The deputed personnel should be prepared to work for extended hours in case of

need.

36. The deputed personnel should be prepared to work for extended hours in case of

need which shall be on T&M basis at additional cost to the Bank.

As per RFP

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115 47 3.3, 46 46. If the engineer is found to be not qualified / suitable / his performance is not

satisfactory, the vendor will have to replace the engineer within 30 days of written

communication from the Bank regarding the same.

46. If the engineer is found to be not qualified / suitable / his performance is not

satisfactory, the vendor will have to replace the engineer within 30 minimum of 45

days of written

communication from the Bank regarding the same.

As per RFP

116 47 3.3, 47 47. No. of resource deployed can be increased or decreased per shift depending on the

workload or as per Bank requirement. The bidder needs to make the necessary

arrangement on receipt of a request from the Bank. Each shift is 8 hours. The vendor

need to factor the same during bid submission

47. No. of resource deployed can be increased or decreased per shift depending on

the workload or as per Bank requirement. The bidder needs to make the necessary

arrangement on receipt of a request from the Bank. Each shift is 8 hours. The vendor

need to factor the same during bid submission. Either party may request a change

order (“Change Order”) in the event of actual or anticipated change(s) to the agreed

scope, Services, Deliverables, schedule, or any other aspect of the Statement of

Work/Purchase Order. Bidder will prepare a Change Order reflecting the proposed

changes, including the impact on the Deliverables, schedule, and fee. In the absence

of a signed Change Order, Bidder shall not be bound to perform any additional

services.

As per RFP

117 50 3.3, 51 51. Bank at its own discretion can extend the number of resources and extend the services

further for the period of contract at same rate.

51. Bank at mutual consent its own discretion can extend the number of resources

and extend the services

further for the period of contract at same rate, if agreed upon.

As per RFP

118 56 3.13 Prices quoted by the bidder shall be fixed during the bidder’s performance of the

Contract and shall not be subject to variation in any circumstances or on any account,

including exchange rate fluctuations, changes in taxes, duties, levies, charges etc. A

Bid submitted with an adjustable price quotation will be treated as non-responsive and

will be rejected.

Prices quoted by the bidder shall be fixed during the bidder’s performance of the

Contract and shall not be subject to variation in any circumstances or on any account,

including exchange rate fluctuations, changes in taxes, duties, levies, charges etc. A

Bid submitted with an adjustable price quotation will be treated as non-responsive

and

will be rejected.

As per RFP

119 57 3.13.3 3.13.3 However, during the contract period, if the market price of services has been on the

lower side, the Bank will request the vendor to revise the rates with mutual consent.

3.13.3 However, during the contract period, if the market price of services has been

on the

lower side, the Bank will request the vendor to revise the rates with mutual consent.

As per RFP

120 67 3.27 Arithmetical errors will be rectified on the following basis. If there is a discrepancy between

the unit price and the total price that is obtained by multiplying the unit price and quantity, the

unit price shall prevail, and the total price shall be corrected. If the Successful bidder does

not accept the correction of the errors, its Bid will be rejected, and its Bid security may be

forfeited. If there is a discrepancy between words and figures, the amount in words will

prevail.

Arithmetical errors will be rectified on the following basis. If there is a discrepancy between

the unit price and the total price that is obtained by multiplying the unit price and quantity, the

unit price shall prevail, and the total price shall be corrected. If the Successful bidder does

not accept the correction of the errors, its Bid will be rejected, and its Bid security may be

forfeited. If there is a discrepancy between words and figures, the amount in words will

prevail.

As per RFP

121 The Bank reserves the right to incorporate additional clauses as per legal and

regulatory requirements of the Bank.

The Bank Either parties reserves the right to suggest/ incorporate additional clauses

as per legal and

regulatory requirements of the Bank.

Please refer Corrigendum 1

122 4.4.2 The proceeds of the Performance Security shall be payable to the Bank as

compensation for any loss resulting from the Service Provider/Integrator’s failure to

complete its obligations under the Contract.

The proceeds of the Performance Security shall be payable to the Bank as

compensation for any loss resulting from the Service Provider/Integrator’s failure to

complete its obligations under the Contract.

As per RFP

123 76 4.4.6 The Bank reserves the right to recover any dues payable by the selected the bidder

from any amount outstanding to the credit of the selected the bidder, including the

pending bills and/or invoking Performance Guarantee, if any, under this contract.

The Bank reserves the right to recover any dues payable by the selected the bidder

from any amount outstanding to the credit of the selected the bidder, including the

pending bills and/or invoking Performance Guarantee, if any, under this contract.

As per RFP

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124 77 4.7 As per RFP Services and/or deliverables shall be deemed to be fully and finally accepted by Bank

in the event when Bank has not submitted its acceptance or rejection response in

writing to Bidder within 15 days from the date of installation/commissioning or when

Bank uses the Deliverable in its business, whichever occurs earlier. Parties agree

that Bidder shall have 30 days time to correct in case of any rejection by Bank.

As per RFP

125 79 4.7.4 If, any components and/or software fails to pass the acceptance test, the bidder shall

be given maximum 30 days to rectify the defects and pass the acceptance test; failing

which Bank reserves the right to get the respective component (Hardware/Software)

replaced (replacement to be completed within max 21 days) by the bidder at no

additional cost to Bank. If replacement is not done by the bidder, Bank reserves the

right to cancel the order and recall all the payments made by Bank or invoke

performance bank guarantee. No request for extension of period for rectification of

defects will be considered from the bidders. Bank reserves rights in this matter

If, any components and/or software fails to pass the acceptance test, the bidder shall

be given maximum 30 business days to rectify the defects and pass the acceptance

test; failing

which Bank reserves the right to get the respective component (Hardware/Software)

replaced (replacement to be completed within max 2130 days) by the bidder at no

additional cost to Bank. If replacement is not done by the bidder, Bank reserves the

right to cancel the order and recall all the payments made by Bank or invoke

performance bank guarantee. No request for extension of period for rectification of

defects will be considered from the bidders. Bank reserves rights in this matter. And,

failing to cure the default shall attract termination along with 30 days' notice period

for temination and Bank shall pay the bidder for goods delivered and services

rendered till the date of termination.

As per RFP

126 81 4.1 The warranty would be on-site and comprehensive in nature. The solution Warranty

will start from the date of full go-live and will be valid for a period of one year. The

successful bidder shall provide maintenance and support under warranty, without any

extra cost, for a minimum period of one year. Bank will not pay any charges during

warranty period.

The warranty would be on-site and comprehensive in nature. The solution Warranty

will start from the date of full go-live and will be valid for a period of one year. The

successful bidder shall provide maintenance and support under warranty, without any

extra cost, for a minimum period of one year. Bank will not pay any applicable

charges during

warranty period.

As per RFP

127 81 4.1 The software products shall be under a warranty of minimum 1 year during which

additions/modifications/bug fixing/security objections shall be done without any extra

charge. Further all upgrades, patches would be provided free of cost during the

warranty period. The warranty period would start from the date of successful

implementation of proposed solution by the successful bidder and its acceptance by

the Bank. For DB component, OEM/SI should provide same level of support as for the

software/application including patch/bug fix/Telephonic chats etc.

The software products shall be under a warranty of minimum 1 year during which

additions/modifications/bug fixing/security objections shall be done without any extra

charge. Further all upgrades, patches would be provided free of cost during the

warranty period. The warranty period would start from the date of successful

implementation of proposed solution by the successful bidder and its acceptance by

the Bank. For DB component, OEM/SI should provide same level of support as for the

software/application including patch/bug fix/Telephonic chats etc.

As per RFP

128 82 Upon receipt of such notice, the Supplier shall with all reasonable speed, repair or

replace the defective products or part thereof without cost to the Bank.

Upon receipt of such notice, the Supplier shall with all reasonable time speed, repair

or

replace the defective products or part thereof without cost to the Bank.

As per RFP

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129 82 If the Supplier, having been notified, fails to remedy as per the SLA time duration

from the incident, the Bank may proceed to take such remedial action as may be

necessary, at the Supplier’s risk and expense and without prejudice to any other

rights, which the Bank may have against the supplier under the Contract. The Bank

shall also impose penalty as mentioned in clause for such defects in the solution as

per Clause 4.18.

If the Supplier, having been notified, fails to remedy as per the SLA time duration

from the incident, the Bank may proceed to take such remedial action as may be

necessary, at the Supplier’s risk and expense, The additional cost if any will be

capped to 10% of the value of the undelivered goods or services for which such

option is exercised and without prejudice to any other

rights, which the Bank may have against the supplier under the Contract. The Bank

shall also impose penalty as mentioned in clause for such defects in the solution as

per Clause 4.18. Notwithstanding anything else to the contrary , the overall penalties

including Liquidated damages shall be capped to 10% of the overall contract value.

Bank shall not impose any penalty and/or liqudated damages for delay/defailt not

attributable to the bidder.

As per RFP

130 88 4.12.2 The maintenance cost shall be paid half yearly in arrears, subject to satisfactory

services rendered, till that date

The maintenance cost shall be paid half yearly quarterly in arrears, subject to

satisfactory

services rendered, till that date. Any increase or decrease in the rates of the

applicable taxes, duties or any new levy on account of changes in law shall be to the

account of Customer.

As per RFP

131 89 4.13.1 Prices payable to the Service Provider as stated in the Contract shall be firm and not

subject to adjustment during performance of the Contract, irrespective of reasons

whatsoever, including exchange rate fluctuations, changes in taxes, duties, levies,

charges, etc

Prices payable to the Service Provider as stated in the Contract shall be firm and not

subject to adjustment during performance of the Contract, irrespective of reasons

whatsoever, including exchange rate fluctuations, changes in taxes, duties, levies,

charges, etc

As per RFP

132 89 4.14 4.14.1 The Bank may, at any time, by a written order given to the Service Provider, make

changes within the general scope of the Contract in any one or more of the following:

(a) Technical and functional specifications.

(b) Services to be provided by the Service Provider.

4.14.2 If any such change causes an increase or decrease in the cost of, or the time

required

for the Service Provider’s performance of any provisions under the Contract, an

equitable adjustment shall be made in the Contract Price or delivery schedule, or both,

and the Contract shall accordingly be amended. Any claims by the Service Provider

for adjustment under this clause must be asserted within thirty (30) days from the date

of Service Provider’s receipt of the Bank's change order

4.14.1 The Bank Either parties may, at any time, by a written order given to the

Service Provider any party to the contract, make

changes within the general scope of the Contract in any one or more of the following:

(a) Technical and functional specifications.

(b) Services to be provided by the Service Provider.

4.14.2 If any such change causes an increase or decrease in the cost of, or the time

required

for the Service Provider’s performance of any provisions under the Contract, an

equitable adjustment shall be made in the Contract Price or delivery schedule, or

both,

and the Contract shall accordingly be amended. Any claims by the Service Provider

for adjustment under this clause must be asserted within thirty (30) days from the date

of Service Provider’s receipt of the Bank's change order. In the absence of a signed

Change Order, Bidder shall not be bound to perform any additional services.

As per RFP

133 4.16 ii. If the bank undergoes an amalgamation, take over, consolidation, reconstruction,

merger, change of ownership etc., this RFP shall be considered to be assigned to the new

entity and such an act shall not affect the rights and obligations of the bidder under this

RFP. However, if the bidder undergoes an amalgamation, take over, consolidation,

reconstruction, merger, change of ownership etc. such act shall not affect the rights and

interest of the bank and bidder shall continue to support bank till the end of contract period

as per SLA signed between bank and bidder.

Bidder should have a right of exit/variation/CR in case of merger of the Bank. Please refer Corrigendum 1

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134 90 4.18 Both the mentioned Penalty and Liquidated Damages are independent of each other and

can be levied separately i.e. The Service Level Penalties and Liquidated Damages both

are separate penalties and the maximum cap of 10% on contract value, in each case, will

also be separately applicable.

Both the mentioned Penalty and Liquidated Damages are independent of each other

and

can be levied separately i.e. The Service Level Penalties and Liquidated Damages

both

are separate penalties and the maximum capped to of 10% on contract value, in

each case, will

also be separately applicable. Notwithstanding anything else to the contrary , the

overall penalties including Liquidated damages shall be capped to 10% of the overall

contract value. Bank shall not impose any penalty and/or liqudated damages for

delay/default not attributable to the bidder.

As per RFP

135 91 4.18 If the Bidder fails to perform its obligation as per this RFP or subsequent Agreement then

Bank reserves the right to get the balance work executed by another Bidder as per choice

of Bank and Bidder shall be liable to bear the expenditure which Bank may incur for the

execution of balance work and its completion

If the Bidder fails to perform its obligation as per this RFP or subsequent Agreement

then

Bank reserves the right to get the balance work executed by another Bidder as per

choice

of Bank and Bidder shall be liable to bear the expenditure the excess cost which

Bank may incur for the

execution of balance defaulted/delayed work and its completion. The excess cost if

any will be capped to 10% of the value of the undelivered goods or services for which

such option is exercised

As per RFP

136 91 4.18 In case, Bank is unable to adjust penalty in above payment, the Bank at its discretion may

invoke the Performance Bank Guarantee (PBG) to deduct the penalty amount.

In case, Bank is unable to adjust penalty in above payment, the Bank at its discretion may


In case, Bank is unable to adjust penalty in above payment, the Bank at its discretion

may


In case, Bank is unable to adjust penalty in above payment, the Bank at its discretion

may


As per RFP

137 92 x iii If the support services is not provided on 24*7*365 basis and/or satisfactory services are

not provided, the Bank with its discretion may reject the proposal / terminate the contract,

without assigning any reason, after deduction of maximum penalty

If the support services is not provided on 24*7*365 basis and/or satisfactory

reasonable services are

not provided, the Bank with its discretion may reject the proposal / terminate the

contract,

without assigning any reason, after deduction of maximum applicable penalty.

Notwithstanding anything else to the contrary , the overall penalties including

Liquidated damages shall be capped to 10% of the overall contract value. Bank shall

not impose any penalty and/or liqudated damages for delay/default not attributable to

the bidder. Bank has to provide 90 days’ notice to the Bidder for cure period and

failing to cure the default shall attract termination along with 30 days' notice period

for temination and Bank shall pay the bidder for goods delivered and services

rendered till the date of termination.

As per RFP

138 92 xviii If the bidder, having been notified, fails to remedy the defect(s) as per the timeline

provided

in SLA from the incident, the Bank may proceed to take such remedial action as may be

necessary, at the Service Provider’s risk and expense and without prejudice to any other

rights, which the Bank may have against the Service Provider under the Contract.

If the bidder, having been notified, fails to remedy the defect(s) as per the timeline

provided

in SLA from the incident, the Bank may proceed to take such remedial action as may

be

necessary, at the Service Provider’s risk and expense and without prejudice to any

other

rights, which the Bank may have against the Service Provider under the Contract.

The additional cost if any will be capped to 10% of the value of the undelivered goods

or services for which such option is exercised

As per RFP

139 92 xx For all issues related to installed infrastructure, RCA (Root Cause Analysis) to be provided

by the Service Provider/OEM (IF ANY) within 3 working days. The delay in submission will

lead to penalty @ Rs. 500/day.

For all issues related to installed infrastructure, RCA (Root Cause Analysis) to be

provided

by the Service Provider/OEM (IF ANY) within 3 working days. The delay in

submission will

lead to penalty @ Rs. 500 up to 3 days /day.

As per RFP

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140 92 xxi In case of breach in any limit, for each 0.1%, Rs.1000/- per minute will be applicable. In case of breach in any limit, for each 0.1%, Rs.1000/- per minute hour will be

applicable.

As per RFP

141 94 xxiii As per RFP Notwithstanding anything else to the contrary , the overall penalties including

Liquidated damages shall be capped to 10% of the overall contract value. Bank shall

not impose any penalty and/or liqudated damages for delay/default not attributable to

the bidder.

As per RFP

142 96 Uptime

Percentage (A)

Penalty

A>=99.95% Nil

99.8<A<=99.95 1% of the Monthly Contract Value



Uptime

Percentage (A)

Penalty

A>=99.95% Nil




As per RFP

143 98 4.18.2 If the Vendor fails deliver any or all of the Products or any customization or perform the

Services within the time period(s) specified in the Delivery Schedule the Bank shall,

without prejudice to its other remedies under the Contract, deduct from the Contract Price,

as liquidated damages, a sum equivalent to 0.5 percent per week or part thereof of

Contract Price subject to maximum deduction of 10% of the total contract value or

undelivered services / solution for each week or part thereof of delay, until actual delivery,

installation or performance as per related clauses mentioned in RFP. Once the maximum

deduction is reached, the Bank may consider termination of the Contract at its discretion

If the Vendor fails deliver any or all of the Products or any customization or perform

the Services within the time period(s) specified in the Delivery Schedule the Bank

shall, without prejudice to its other remedies under the Contract, deduct from the

Contract Price, as liquidated damages, a sum equivalent to 0.5 0.25% percent per

week or part thereof of Contract Price subject to maximum deduction of 10% of the

total contract value or undelivered services / solution for each week or part thereof

of delay, until actual delivery, installation or performance as per related clauses

mentioned in RFP. Once the maximum deduction is reached, the Bank may consider

termination of the Contract at its discretion. Notwithstanding anything else to the

contrary , the overall penalties including Liquidated damages shall be capped to 10%

of the overall contract value. Bank shall not impose any penalty and/or liqudated

damages for delay/default not attributable to the bidder.

As per RFP

144 100 The payment will be subjected to satisfactory services rendered and preventive

maintenance carried out as per scheduled frequency. The invoice should be clear

and with all supporting documents else the payment processing shall be delayed

and the bank will not be responsible for any delay in non-payment beyond

stipulated time to the bidder due to non-availability of supporting documents. The

total support period will be 4 years.

The payment will be subjected to satisfactory services rendered and preventive

maintenance carried out as per scheduled frequency. The invoice should be clear

and with all supporting documents else the payment processing shall be delayed

and the bank will not be responsible for any delay in non-payment beyond

stipulated time to the bidder due to non-availability of supporting documents. The

total support period will be 4 years. Services and/or deliverables shall be deemed to

be fully and finally accepted by Customer in the event when Customer has not

submitted its acceptance or rejection response in writing to bidder within 15 days from

the date of installation/commissioning or when Customer uses the Deliverable in its

business, whichever occurs earlier. Parties agree that bidder shall have 15 days time

to correct in case of any rejection by Customer.

As per RFP

145 101 The Facility Management charges shall be paid by the bank in equal quarterly

instalments in arrears within forty-five (45) days from the date submission of

invoice along with actual attendance sign-off by bank team with satisfactory

services after completion of respective quarterly period after deducting the

applicable pro-rata amount of absent / deficit resources. The payment will be

subjected to satisfactory services rendered from the date of commencement of

services and acceptance of the support system at the rates quoted in the price

schedule.

The Facility Management charges shall be paid by the bank in equal quarterly

instalments in arrears within forty-five (45) days from the date submission of

invoice along with actual attendance sign-off by bank team with satisfactory

services after completion of respective quarterly period after deducting the

applicable pro-rata amount of absent / deficit resources. The payment will be

subjected to satisfactory services rendered from the date of commencement of

services and acceptance of the support system at the rates quoted in the price

schedule.

As per RFP

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146 104 4.22 Bank / the Purchaser, reserves the right to terminate the Contract/ Agreement and recover expenditure incurred by the bank by giving the

Contractor a prior and written notice of 90 days indicating its intention to terminate the Contract / Agreement under the following amongst

other circumstances:

Where it comes to Bank’s the Purchaser’s attention that the Contractor/ (or the Contractor’s team) is in a position of actual conflict of interest

with the interests of Bank / the Purchaser, in relation to any of terms of the Contractor’s Bid or the Contract / Agreement.

b) Where the Contractor’s ability to survive as an independent corporate entity is threatened or is lost owing to any reason whatsoever,

including inter-alia the filing of any bankruptcy proceedings against the Contractor, any failure by the Contractor to pay any of its dues to its

creditors, the institution of any winding up proceedings against the Contractor or the happening of any such events that are adverse to the

commercial viability of the Contractor.

(i) In the event of the happening of any events of the above nature, Bank / /the Purchaser shall reserve the right to take any steps as are

necessary, to ensure the effective transition of the Service(s) to the next successor Contractor, and to ensure business continuity.

(ii) The selected Bidder commits a breach of any of the terms and conditions of the tender/contract.

(iii) The progress regarding execution of the contract, made by the selected Bidder is found to be unsatisfactory

(iv) If the delivery is delayed by more than two weeks from the due date of delivery / if deductions on account of liquidated

Damages exceeds more than 10% of thePurchase Order Vlaue.

(v) If the selected bidder fails to complete the due performance of the contract in accordance with the agreed terms and condition.

(vi) An attachment is levied or continues to be levied for a period of 7 days upon effects of the tender.

(vii) Bidder failing to execute the contract document.

In case of termination, cure period not exceeding 30 days will be provided to Vendor, upon the sole discretion of the bank

Bank / the Purchaser, reserves the right to terminate the Contract/ Agreement and recover expenditure incurred by the bank by giving

the Contractor a prior and written notice of 90 days indicating its intention to terminate the Contract / Agreement under the following

amongst other circumstances:

Where it comes to Bank’s the Purchaser’s attention that the Contractor/ (or the Contractor’s team) is in a position of actual conflict of

interest with the interests of Bank / the Purchaser, in relation to any of terms of the Contractor’s Bid or the Contract / Agreement.

b) Where the Contractor’s ability to survive as an independent corporate entity is threatened or is lost owing to any reason whatsoever,

including inter-alia the Contractor being declared insolvent by a competent court of law or the Contractor filing an application

for compromise with its creditors or any winding up proceeding being admitted against the Contractor by a competent

court of law filing of any bankruptcy proceedings against the Contractor, any failure by the Contractor to pay any of its dues to its

creditors, the institution of any winding up proceedings against the Contractor or the happening of any such events that are adverse to

the commercial viability of the Contractor.

(i) In the event of the happening of any events of the above nature, Bank / /the Purchaser shall reserve the right to take any steps

as are necessary, to ensure the effective transition of the Service(s) to the next successor Contractor, and to ensure

business continuity.

(ii) The selected Bidder commits a breach of any of the material terms and conditions of the tender/contract, and fails to rectify such

breach in spite of having received a written notice of 30 (thirty) days from the Bank/Purchaser to do so.

(iii) The progress regarding execution of the contract, made by the selected Bidder is found to be unsatisfactory

(iv) If the delivery is delayed by more than two weeks from the due date of delivery / if deductions on account of liquidated

Damages exceeds more than 10% of thePurchase Order Value. Notwithstanding anything else to the contrary , the overall

penalties including Liquidated damages shall be capped to 10% of the overall contract value. Bank shall not impose any penalty and/or

liqudated damages for delay/default not attributable to the bidder.

(v) If the selected bidder fails to complete the due performance of the contract in accordance with the agreed terms and condition.

(vi) An attachment is levied or continues to be levied for a period of 7 days upon effects of the tender.

(vii) Bidder failing to execute the contract document.

In case of termination, cure period not exceeding 30 days will be provided to Vendor, upon the sole discretion of the bank

As per RFP

147 105 B Bank the Purchaser may at any time terminate the Contract / Agreement by giving written

notice of 07 days to the Contractor indicating its intention to terminate the

Contract/Agreement, without compensation to the Contractor, if the Contractor becomes

bankrupt or otherwise insolvent, provided that such termination will not prejudice or affect

any right of action or remedy which has accrued or will accrue thereafter to Bank, the

Purchaser.

Bank the Purchaser may at any time terminate the Contract / Agreement by giving

written notice of 07 30 days to the Contractor indicating its intention to terminate the

Contract/Agreement, without compensation to the Contractor, if the Contractor

becomes declared bankrupt or otherwise insolvent by a competent court of law,

provided that such termination will not prejudice or affect any right of action or remedy

which has accrued or will accrue thereafter to Bank, the Purchaser and provided the

Bank/Purchaser makes payment of all fees as specified in the SOW and

expenses up to the effective date of the termination, including for work in

progress and for the notice period.

As per RFP

148 105 C Bank , without prejudice to any other right or remedy for breach of Contract, by a written

notice of 90 days to the Contractor/ Contractor indicating its intention to terminate the

Contract/Agreement and also specify the nature and type of default, may terminate the

Contract/Agreement in whole or in part. In the event of termination Bank shall pay

Contractor undisputed fees/amount for goods delivered and services rendered as

per the scope of the RFP, till the date of termination on pro-rata basis.

This clause is recommended to be deleted as the Bank's right of termination for

default is already covered in clause (A) hereinabove.

As per RFP

149 105 D In addition to the right of the Bank to terminate the contract for the

delayed/unsatisfactory/nonperformance of the Vendor and/or for various reasons detailed

in the Service Level Agreement to be executed with the Bank, the Bank shall also be

entitled to terminate the Contract at any time for its convenience by giving one month

notice to the Vendor. In the event of termination by Bank, the Contractor shall be paid

the undisputed fees/amount for the:

Termination of convenience shall be without any compensation to the vendor and in case

of termination for any reason, the vendor shall be paid the undisputed fees/amount

for the

a) Goods delivered

b) Services rendered as per the scope of the RFP.

c) Work in progress acceptable to the Bank.

Till the date of termination

Vendor shall not be entitled to terminate the contract

In addition to the right of the Bank to terminate the contract for the

delayed/unsatisfactory/nonperformance of the Vendor and/or for various reasons

detailed in the Service Level Agreement to be executed with the Bank, either Party

shall also be entitled to terminate the Contract at any time for its convenience by

giving 90 days one month notice to the other Party. In the event of termination by

Bank, the Contractor shall be paid the undisputed fees/amount for the:

a) Goods delivered

b) Services rendered as per the scope of the RFP.

c) Work in progress acceptable to the Bank and any agreed termination charges.

Till the date of termination

d) Fees for the notice period, whether or not the Bank/Purchaser requires the

Contractor's service during the notice period

Vendor shall not be entitled to terminate the contract

As per RFP

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150 106 4.23 A In the event of termination of the Contract/Agreement due to any cause

whatsoever,[whether consequent to the stipulated term of the Contract/Agreement or

otherwise], Bank the Purchaser shall be entitled to impose any such obligations and

conditions and issue any clarifications as may be necessary to ensure an efficient

transition and effective business continuity of the Service(s) which the Contractor shall be

obliged to comply with and take all available steps to minimize loss resulting from that

termination/breach, and further allow the next successor Contractor/ to take over the

obligations of the erstwhile Contractor in relation to the execution/continued execution of

the scope of the Contract/ Agreement. Bidder is expected to handover all the required

APIs using which metadata and documents/images can be extracted for purpose of

migrating to a new setup.

All decisions post termination should be taken mutually. As per RFP

151 106 4.23 b In the event that the termination of the Contract/Agreement is due to the expiry of the term

of the Contract/Agreement, a decision not to grant any (further) extension by Bank the

Purchaser, the Contractor herein shall be obliged to provide all such assistance to the

next successor Contractor or any other person as may be required and as Bank the

Purchaser may specify including training, where the successor(s) is a representative /

personnel of Bank /the Purchaser to enable the successor to adequately provide the

Service(s) hereunder, even where such assistance is required to be rendered for a

reasonable period that may extend beyond the term/earlier termination hereof.

In the event that the termination of the Contract/Agreement is due to the expiry of the

term of the Contract/Agreement, a decision not to grant any (further) extension by

Bank the Purchaser, the Contractor herein shall be obliged to provide all such

assistance to the next successor Contractor or any other person, for a period not

exceeding 6 months, as may be required and as Bank the Purchaser may specify

including training, where the successor(s) is a representative / personnel of Bank /the

Purchaser to enable the successor to adequately provide the Service(s) hereunder,

even where such assistance is required to be rendered for a reasonable period that

may extend beyond the term/earlier termination hereof.

As per RFP

152 106 4.23 Nothing herein shall restrict the right of Bank the Purchaser to invoke the Performance

Bank Guarantee and other guarantees, securities furnished, enforce the Deed of and

pursue such other rights and/or remedies that may be available to Bank the Purchaser

under law or otherwise

Nothing herein shall restrict the right of Bank the Purchaser to invoke the

Performance Bank Guarantee and other guarantees, securities furnished, enforce the

Deed of and pursue such other rights and/or remedies that may be available to Bank

the Purchaser under law or otherwise

As per RFP

153 106 4.23 In the event of termination of this Agreement for any reason whatsoever, Bank shall have

the right to publicize such termination to caution the customers/public from dealing with

the Contractor.

In the event of termination of this Agreement for any reason whatsoever, Bank shall

have the right to publicize such termination to caution the customers/public from

dealing with the Contractor.


154 106 4.23 The Contractor shall not make or permit to be made a public announcement or media

release about any aspect of the Contract/Agreement unless Bank the Purchaser first gives

the Contractor its prior written consent. In case of non-compliance of this clause the

Bidder will be debarred for participating any future tender / contract

for a period of five years

The Contractor shall not make or permit to be made a public announcement or media

release about any aspect of the Contract/Agreement unless Bank the Purchaser first

gives the Contractor its prior written consent. In case of non-compliance of this clause

the Bidder will be debarred for participating any future tender / contract \for a period

of five years

As per RFP

155 109 4.29 The bidder/SI will be entirely responsible for all applicable taxes inclusive of

sales/service/VAT, duties, levies, cess, charges, license fees, road permits etc., in

connection with delivery of products at site including incidental services and

commissioning

The bidder/SI will be entirely responsible for all applicable taxes inclusive of

sales/service/VAT, duties, levies, cess, charges, license fees, road permits etc., in

connection with delivery of products at site including incidental services and

commissioning

However Any increase or decrease in the rates of the applicable taxes, duties or any

new levy on account of changes in law shall be to the account of Bank

As per RFP

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156 111 4.33 Bank shall be entitled to an injunction, restraining order, right for recovery, suit for specific

performance or such other equitable relief as a court of competent jurisdiction may deem

necessary or appropriate to restrain the Vendor from committing any violation or enforce

the performance of the covenants, obligations and representations contained in the

Contract/RFP. These injunctive remedies are cumulative and are in addition to any other

rights and remedies the Bank may have at law or in equity, including without limitation a

right for recovery of the amounts due under this contract and related costs and a right for

damages.

Notwithstanding the determination by the Parties to utilize arbitration as

specified above for resolution of disputes arising out of or in connection with

this Agreement, nothing herein shall preclude either Party from seeking and

obtaining from a court of competent jurisdiction appropriate equitable relief,

including without limitation, a temporary restraining order or other injunctive

relief, to prevent a breach of this Agreement relating to intellectual property,

confidentiality, or non-hire and non-solicitation, or to otherwise maintain the

status quo pending outcome of any arbitration.

As per RFP

157 111 4.34 Bank of India may at any time during the contract require the Bidder to revise the

Deliverables, Equipment, Services or Supplies including Completion Date. In an event of

such nature, Bank of India will request the Bidder to state in writing the effect such

variation will have on the work schedule. The Bidder shall furnish these details, in writing,

in two weeks from the receipt of such request.

Bank of India may at any time during the contract require the Bidder to revise the

Deliverables, Equipment, Services or Supplies including Completion Date. In an

event of such nature, Bank of India will request the Bidder to state in writing the effect

such variation will have on the work schedule. The Bidder shall furnish these details,

in writing, in two weeks from the receipt of such request.

It should be restricted to +/-10% maximum of the quantity quoted as per RFP.

2. Contractor agrees to provide the increased quantity at the same terms and

conditions. However additional prices shall be charged for the goods supplied over

the contracted quantity

As per RFP

158 111 4.4 Bank may, by a written notice of suspension, suspend all payments to the Contractor

under the Contract/Agreement, if the Contractor failed to perform any of its Obligations

under the Contract/Agreement, (including the carrying out of the service(s)) provided that

such notice of suspension: a) Shall specify the nature of the failure; and b) Shall request

the Contractor to remedy such failure within a specified period from the date of issue of

such notice of suspension. Such payment shall be released only up on remedying the

defect/default within the time prescribed by the Bank.

Bank may, by a written notice of suspension, suspend all payments to the Contractor

under the Contract/Agreement, if the Contractor failed to perform any of its

Obligations under the Contract/Agreement, (including the carrying out of the

service(s)) provided that such notice of suspension: a) Shall specify the nature of the

failure; and b) Shall request the Contractor to remedy such failure within a specified

period from the date of issue of such notice of suspension and payment shall be

suspended only on the COntractor failing to remedy within the cure period so

provided. Such payment shall be released only up on remedying the defect/default

within the time prescribed by the Bank.

In the event of suspension, the Contractor shall be paid for the:

a) Goods delivered

b) Services rendered

c) Work in progress

d) Third party orders in pipeline which cannot be cancelled despite Contractor's best

efforts

e) Unrecovered investments shall be paid by customer as per termination schedule till

the date of termination.”

As per RFP

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159 114 4.44 For breach of any obligation mentioned in this agreement, subject to clause mentioned

hereunder, in no event Service Provider shall be liable for damages to the Bank arising

under or in connection with this agreement for an amount exceeding the total Project Cost.

Service Provider will ensure Bank’s data confidentiality and shall be responsible for

liability arising in case of breach of any kind of security and/or leakage of confidential

customer/ Bank’s related information to the extent of loss so caused

The limitations set forth herein shall not apply with respect to:

i. Claims that are the subject of indemnification pursuant to IPR infringement, ii. damage(s)

occasioned by the gross negligence, fraud or willful misconduct of Service Provider,

(ii) damage(s) occasioned by the gross negligence, fraud or willful misconduct of Service

Provider,

iii. damage(s) occasioned by Service Provider for breach of Confidentiality

Obligations,when a dispute is settled by the Court of Law in India,

v. loss occasioned by non-compliance of Statutory or Regulatory Guidelines

For breach of any obligation mentioned in this agreement, subject to clause mentioned hereunder, in no event Service Provider shall be

liable for damages to the Bank arising under or in connection with this agreement for an amount exceeding the total average annual

charges paid/payable by the Bank/Purchaser to the ContractorProject Cost. Service Provider will ensure Bank’s data confidentiality and

shall be responsible for liability arising in case of breach of any kind of security and/or leakage of confidential customer/ Bank’s related

information to the extent of loss so caused

The limitations set forth herein shall not apply with respect to:

i. Claims that are the subject of third party indemnification pursuant to IPR infringement, ii. damage(s) occasioned by the gross

negligence, fraud or willful misconduct of Service Provider,

iii. damage(s) occasioned by Service Provider for breach of Confidentiality Obligations,when a dispute is settled by the Court of Law in

India,

v. loss occasioned by non-compliance of Statutory or Regulatory Guidelines

Notwithstanding anything to the contrary elsewhere contained in this or any other contract between the parties, neither party shall, in

any event, be liable for (1) any indirect, special, punitive, exemplary, speculative or consequential damages, including, but not limited to,

any loss of use, loss of data, business interruption, and loss of income or profits, irrespective of whether it had an advance notice of the

possibility of any such damages; or (2) damages relating to any claim that arose more than one year before institution of adversarial

proceedings thereon.

It is reiterated that notwithstanding anything to the contrary elsewhere contained herein, the maximum aggregate liability of Bidder for all

claims under or in relation to this Agreement, shall, regardless of the form of claim(s), be limited to the average annual charges

paid/payable by the Bank/Purchaser to the Contractor. Both parties will in all circumstances use their best endeavours to mitigate any

losses which are said to arise by reason of the breach, negligence or other default on the part of the other party. Bidder shall not be

liable for any failure or delay by it to perform its obligations under this Contract/ Agreement (including, but not limited to, any failure to

achieve a Service Level) and the time by which such obligation shall be performed shall be automatically extended if that breach is

caused or contributed to by the Bank.

As per RFP

160 117 4.49 Kindly suggest deletion of this clause to Bank. Please refer Corrigendum 1

161 Pg 111 7 The BIDDER undertakes that it has not supplied / is not supplying similar product /

systems or subsystems at a price lower than that offered in the present bid in respect of

any other Ministry / Department of the Government of India or PSU and if it is found at any

stage that similar product / systems or sub systems was supplied by the BIDDER to any

other Ministry / Department of the Government of India or a PSU at a lower price, then that

very price, with due allowance for elapsed time, will be applicable to the present case and

the difference in the cost would be refunded by the BIDDER to the BUYER, if the contract

Request the bank to deletion of this clause. As per RFP

162 117 4.49 The Bank reserves its right to cancel the entire / unexecuted part of the Purchase Order at

any time by assigning appropriate reasons in the event of one or more of the following

conditions (in addition to the Termination Clause 4.28 of Terms and Conditions of

Contract):

In addition to the cancellation of purchase order, the Bank reserves the right to

foreclose the Bank Guarantee given by the vendor against the payment made to

appropriate the damages.

The Bank reserves its right to cancel the entire / unexecuted part of the Purchase

Order at

any time by assigning appropriate reasons in the event of one or more of the

following


Contract):

In addition to the cancellation of purchase order, the Bank reserves the right to

foreclose the Bank Guarantee given by the vendor against the payment made to

appropriate the damages. In the event of cancellation, the Contractor shall be paid for

the:

a) Goods delivered

b) Services rendered

c) Work in progress

d) Third party orders in pipeline which cannot be cancelled despite Contractor's best

efforts

e) Unrecovered investments shall be paid by customer as per termination schedule till


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163 135 Part 1 The Bank reserves the rights to buy for the line items as mentioned above as full or any

partial hardware and software. The Bank also reserves the rights to increase the number

of

any line items mentioned while doing the actual procurement

The Bank reserves the rights to buy for the line items as mentioned above as full or

any

partial hardware and software. The Bank also reserves the rights to increase the

number of

any line items mentioned while doing the actual procurement. The Fixed Price, as

mentioned in the Commercial schedule, is valid within a dead band of ±5% of the

baseline volumetric of the respective resource unit that is provided as part of RFP.

For assets volumes above +5% threshold of the baseline volumetric, additional

resources will be charged at ARC ‘Additional Resource Charge’ to reflect additional

marginal cost to Service Provider, while credits known as RRC ‘Reduced Resource

Credit’ will be granted to Customer for reduction in resources consumed, for service

volumes below -5% of the baseline volumetric

As per RFP

164 NA NA Clause not present in RFP - Request Bank to add clarification suggested The Fixed Price, as mentioned in the Commercial schedule, is valid within a dead

band of ±5% of the baseline volumetric of the respective resource unit that is

provided as part of RFP. For assets volumes above +5% threshold of the baseline

volumetric, additional resources will be charged at ARC ‘Additional Resource Charge’

to reflect additional marginal cost to Service Provider, while credits known as RRC

‘Reduced Resource Credit’ will be granted to Customer for reduction in resources

consumed, for service volumes below -5% of the baseline volumetric.

As per RFP

165 NA NA Clause not present in RFP - Request Bank to add clarification suggested Service Provider undertakes that it is compliant to State minimum wages act at the

time of execution of the Agreement and the commercials are accordingly factored. In

the event there is a change to the State minimum wages act or if the Customer wants

the Service Provider to comply to some other minimum wages act including but not

limited to Central minimum wages act or the existing minimum wages act is repealed

by another act, then in such cases, Customer will support Service provider with

change request for additional cost incurred by Service Provider for complying to new

minimum wages. Service provider will not ask for Change request for any changes

that is within 8% increase year on year from the State minimum wages as on the date

of contract sign off.

As per RFP

166 NA NA Clause not present in RFP - Request Bank to add clarification suggested Customer hereby agrees to make the site ready as per the agreed specifications,

within the agreed timelines. Customer agrees that bidder shall not be in any

maPurchaser er be liable for any delay arising out of Customer's failure to make the

site ready within the stipulated period, including but not limited to levy of liquidated

damages for any delay in performance of Services under the terms of this Agreement.

In case the SITE is not ready for a continious period of 30 days, milestone payment

related to installation will be released to vendor based on the SNR report, also if

there is any additional warranty cost due to continious site not readiness for 30 days,

same will be borne by the customer

As per RFP

167 NA NA Clause not present in RFP - Request Bank to add clarification suggested “It is agreed that the price quoted is arrived at based on the exchange rate of 1 USD

= INR ___ (“Base Exchange Rate”). In the event the Base Exchange Rate either

increases or decreases by percentage points greater than two per cent [2%], the

prices shall be charged as per the then current exchange rate.”

As per RFP

168 NA NA Clause not present in RFP - Request Bank to add clarification suggested Customer acknowledges that persoPurchaser el to be provided by bidder represent a

significant investment in recruitment and training, the loss of which would be

detrimental to bidder’s business. In consideration of the foregoing, Customer agrees

that for the term of this Agreement and for a period of one year thereafter, Customer

will not directly or indirectly, recruit, hire, employ, engage, or discuss employment

with any bidder employee, or induce any such individual to leave the employ of

bidder. For purposes of this clause, a bidder employee means any employee or

As per RFP

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169 NA NA Clause not present in RFP - Request Bank to add clarification suggested Any increase or decrease in the rates of the applicable taxes, duties or any new levy

on account of changes in law shall be to the account of Customer.

As per RFP

170 NA NA Clause not present in RFP - Request Bank to add clarification suggested bidder’s failure to perform its contractual responsibilities, to perform the services, or

to meet agreed service levels shall be excused if and to the extent bidder

performance is effected , delayed or causes non-performance due to Customer's

omissions or actions whatsoever.

As per RFP

171 NA NA Clause not present in RFP - Request Bank to add clarification suggested Services and/or deliverables shall be deemed to be fully and finally accepted by

Customer in the event when Customer has not submitted its acceptance or rejection

response in writing to bidder within 15 days from the date of

installation/commissioning or when Customer uses the Deliverable in its business,

whichever occurs earlier. Parties agree that bidder shall have 15 days time to correct

in case of any rejection by Customer.

As per RFP

172 NA NA Clause not present in RFP - Request Bank to add clarification suggested Either party may request a change order (“Change Order”) in the event of actual or

anticipated change(s) to the agreed scope, Services, Deliverables, schedule, or any

other aspect of the Statement of Work/Purchase Order. bidder will prepare a Change

Order reflecting the proposed changes, including the impact on the Deliverables,

schedule, and fee. In the absence of a signed Change Order, bidder shall not be

bound to perform any additional services.

As per RFP

173 NA NA Clause not present in RFP - Request Bank to add clarification suggested Bidder shall not have any liability to the Owner under this Section to the extent that

any infringement or claim thereof is attributable to: (1) the combination, operation or

use of a Deliverable with equipment or software supplied by the Owner where the

Deliverable would not itself be infringing; (2) compliance with designs, specifications

or instructions provided by the Owner (3) use of a Deliverable in an application or

environment for which it was not designed or contemplated under this Agreement; or

(4) modifications of a Deliverable by anyone other than Bidder where the unmodified

version of the Deliverable would not have been infringing.

Bidder will completely satisfy its obligations hereunder if, after receiving notice of a

claim, Bidder obtains for the Ownerthe right to continue using such Deliverables as

provided without infringement, or replace or modify such Deliverables so that they

As per RFP

174 NA NA Clause not present in RFP - Request Bank to add clarification suggested Notwithstanding anything to the contrary, no intellectual property rights of any nature

shall be transferred from one party to the other in the course of performing any

obligations or otherwise under this agreement. For the avoidance of doubt, Bidder

may use certain tools, processes or methodologies of its own in performing the

Services. Ownership of all intellectual property rights and any other rights in these

shall vest with Bidder, and no rights shall be deemed to have accrued to the Owner.

As per RFP

175 NA NA Clause not present in RFP - Request Bank to add clarification suggested Notwithstanding anything contained in this RFP:

a) Excluding a regulatory/statutory requirement, if any, nothing in this Agreement

shall be construed or interpreted as requiring Bidder to provide to Customer access

to or right to inspect, examine, audit and take copies of any fees, price, cost or any

other financial information or any records or documents relating to the make-up of the

Bidder’s internal overhead calculations, their relationship to the fees, any financial

cost model, calculation of fees or to the Bidder’s profitability or other such financial

As per RFP

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176 NA NA Clause not present in RFP - Request Bank to add clarification suggested All the payments to be made within 30 days of submission of invoice As per RFP

177 NA NA Clause not present in RFP - Request Bank to add clarification suggested Successful Bidder may terminate the Agreement upon written notice to the Customer

in the event that the Customer commits a material breach of the Agreement or

Statement of Work, including non-payment of fees and fails to cure such default to

the non-defaulting party’s reasonable satisfaction within thirty (30) days after receipt

of notice.

As per RFP

178 NA NA Clause not present in RFP - Request Bank to add clarification suggested Since bidder is acting as a reseller of completed products, bidder shall “pass-through”

any and all warranties and indemnities received from the manufacturer or licensor of

the products and, to the extent, granted by such manufacturer or licensor, the

Customer shall be the beneficiary of such manufacturer’s or licensor’s warranties and

indemnities. Further, it is clarified that bidder shall not provide any additional

warranties and indemnities with respect such products.

As per RFP

179 NA NA Clause not present in RFP - Request Bank to add clarification suggested The risk, title and ownership of the products shall be transferred to the customer upon

delivery of such products to the customer

As per RFP

180 NA NA Clause not present in RFP - Request Bank to add clarification suggested Neither this contract nor any of the rights or obligations under this contract, may be

assigned or delegated, in whole or in part, by any party hereto without the prior

written consent of the other parties hereto, and any such assignment without such

prior written consent shall be null and void. No assignment shall relieve the assigning

party of any of its obligations hereunder. In the event this contract is assigned or

delegated (whether wholly or partially) due to operation of law (including but not

limited to statutory amalgamation), the parties hereby acknowledge and agree that

As per RFP

181 NA NA Clause not present in RFP - Request Bank to add clarification suggested Notwithstanding the above, Bidder may share Contract/engagement/ project details

and relevant documentation to its customers/ prospective customers solely for the

purpose of and with the intent to evidence and support its experience earned under

this Contract.

As per RFP

182 NA NA Clause not present in RFP - Request Bank to add clarification suggested Bidder may assign the benefit of its rights of payment to a third party as part of its

debt factoring or other legitimate business arrangements, and Bank expressly

consents to such assignments. Such consent shall not be unreasonably withheld.

As per RFP

183 NA NA Clause not present in RFP - Request Bank to add clarification suggested The Supplier may charge interest at the rate of 1% per month for any delayed

payments.

As per RFP

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184 116 4.47 & 4.48 As per RFP Reverse transition is capped at 3 months but consequence of non-completion

within time will result in PBG invocation. We request Bank to impose a penalty

of 10 Lakhs or last quarter payment whichever is higher but not to invoke PBG.

We can issue credit note for that.

As per RFP

185 Part 5.1(i) Trade Processing

2

What is Biometric, Device etc authentication As per RFP


12

Capability for integration with Mock Run Process of Bank’s CBS System Please elaborate on the Mock Run Process As per RFP


12

Supports facilitating centralised monitoring and control on Foreign Currency deposit and

loan transactions accounted at CBS (Finacle Core). Such as EEFC, DDA, FCNR,

FCL/FCTL,

Gold Metal Loan (in XAU currency).

Please explain the requirement wrt Trade Finance application and with the help of an

example

1.EEFC/DDA A/C are Current

Deposit A/c in foreign Currency

Amount credited is Export Proceeds

2. FCNR - Term Deposit in Foreign

Currency by NRI 3. FCL/FCTL -

Loan A/c in Foreign Currency 4.

Gold Metal Loan - A/c maintained in

Cash Credit in Rupees


29

What is sub classification of a bill As per RFP


51

Hedging

Forward Contract:-(Demo- to check transaction

and accounting entries)

Support events of Booking, utilisation, cancellation and

rollover

Support classifying and processing anticipated and

contracted exposure

Is the bank looking at forward contract utilization or additional features as outlined in

the section which requires a complete treasury solution. Please elaborate with an

example

As per RFP


52

Support for utilisation of other hedging products such as option. Please elaborate on details of hedging products with an example. Is the bank looking

beyond forwards, spot and special rates?

As per RFP

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69

Support Sanction List

Maintenance such as

- Countries

o FATF countries

o ECGC Restricted

Country List

- FCRA Prohibited Donor list

Is this list to be maintained within Trade Finance application or can the Trade

Finance Application integrate with an enterprise wide compliance application

As per RFP

192 Part 5.1(ii) - Sl No.1nGeneral Business

Requirement

Account balances notification by the user to customer is it for the purpose of clearing off

the due import commitments ?

As per RFP

193 Part 5.1(ii) - Sl No.1pGeneral Business

Requirement

What type of collaboration capabilities between parties for a transaction is expected and

whether the communication needs to be stored at the respective contract level.

As per RFP

194 Part 5.1(ii) 50, 51 Under Advising an Export Guarantee ,Paying an Export Guarantee there is ask for view of

assignment of proceeds.

Could we get details on how assignment of proceeds is linked to Guarantee here In case of invocation of guarantee,

customers A/C is debited . In this

way assignment of proceeds is

linked to Guarantee.

195 Part 5.1(ii) 50, 51 Under Paying an Export Guarantee there details on logging response, details of types of

response.

Is this related to claim response or anything specific please clarify As per RFP

196 Part 5.1(iv) 2 Solution should have the capability to integrate with Bank’s CBS, NetBanking in such a

way that the existing technology or network systems of the supplier/dealer are compatible

and do not require any modifications and capital expenditure to the Bank.

Does the bank have any existing ESB / Integration middleware such as TIBCO etc

that we can leverage for all integrations?

As per RFP

197 Part 5.1(iv) 3 Application should have the capability to integrate with Finacle CBS, Net Banking to

achieve Single Sign On (SSO).

Does the bank have any existing SSO/LDAP solution to connect? As per RFP

198 Part 5.1(iv) Business days vs. calendar days Please explain the requirement - not clear As per RFP

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199 Generic Query Generic Query We request for extension of the submission date by a minimum of 2 weeks i.e. 12-Oct-

2021 or later

As per RFP

200 Generic Query Generic Query We request for extension of dates for queries to be raised to bank by 1 week i.e. 23-Sep-

2021 or later

As per RFP

201 Generic Query Generic Query Please provide us the editable versions of RFP documents in MS Word and MS Excel

formats

No

202 Generic Query Generic Query Projected Yearly Volume(Estimates) 1. The info table provided is the yearly new transactions or the active contracts ?

2. What is the expected number of application users for Trade and Supply chain.

3. What's the capacity to be sized for the DR / UAT / Dev etc. (100%/50%/25%)

4. What is the number of New Issuance (LC/Bills) in a year

5. What is the number of existing supply chain programs relationships (between

buyer and suppliers)

As per RFP

203 Generic Query Generic Query Bank will provide necessary hardware infra on the VMs. Bank can provide database as

Oracle if required/used.

1. Bank will also provide the database add-on packs for High Availability and DR ?

(RAC & Active Dataguard)

2. Can the bank provide existing application landscape, infrastructure servers, VMs,

used etc

The licenses of Oracle Database

Enterprise Edition and Oracle Real

Application Clusters will be

provided by the bank. Active

Dataguard license and its support

is the responsibility of the bidder.

204 Generic Query Generic Query Requirement of Servers, OS and SAN storage will be fulfilled by the Bank from its existing

infrastructure in virtualization environment

What is the existing hardware/OS/VM platform. We can propose the sizing

recommendations accordingly.

The details will be shared with

selected vendor

205 50 Eligibility Criteria The bidder should have experience of providing end-to-end implementation, support,

maintenance, integration, customization services for Trade Finance Solution in India or

abroad at least for a period of last 3 years for a minimum of 2 BFSI and out of which

one must be in India.

Also, the bidder should have experience of providing end-to-end implementation, support,

maintenance, integration, customization services of Supply Chain Finance Solution in

For the Supply Chain Finance Solution experience, kindly amend the clause as

below mentioned -

Also, the bidder should have experience of providing end-to-end implementation,

support, maintenance, integration, customization services of Supply Chain Finance

Solution in India or abroad for a minimum of 1 BFSI.


206 50 Eligibility Criteria The proposed software/solution version should have been implemented and live for last 1

year in at least 2 banking/financial institution/PSU/Private/Government organization/Large

Corporates in India or abroad and one of them must be in India.

We understand that this is for Trade Finance only.

If it is for Supply chain Finance as well, then kindly mention it separately, as 1

reference is required for Supply Chain Finance. Also, for Supply Chain Finance,

please amend it as follows-

The proposed software/solution should have been implemented in 1 BFSI in India or

abroad.

As per RFP

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207 51 Eligibility Criteria Proposed trade finance solution should be SWIFT certified and should have been SWIFT-

CAT7 2021 changes ready (Certification.)

We request Bank to amend the clause to change from Swift Certified to Swift

Compliant.

As per RFP

208 22 General Scope of

Work,

Supply Chain

Finance Interface

Integration

requirements:

Enterprise License should be without any capping on number of branches / users.

Kindly share the user count in terms of,

1. Total number of users

2. Concurrent number of users accessing system at a given point

Kindly share the break-up of the number of users as per the initiation channels for TF

and SCF solution,

As per RFP

209 28 Interface

Integration

requirements:

Trade Finance

Solution -

Allows outbound communication (PDF, Email, SMS) templates to be designed and

triggered from the system

Kindly specify the annual volume of communications (including all formats PDF,

Email, SMS) which need to be sent out/ trigerred from the system

As per RFP

210 42 Capability of the

Software:

triggered from the system Kindly elaborate on the Use Case on this integration requirement along with the

number/ count of the ERPs

As per RFP

211 42 Capability of the

Software:

Solution should be capable of being deployed at various places viz website, mobile

apps, internal portals etc, without any extra cost to the Bank.

Our understanding is the solution needs to be integrated with banks website, mobile

app, interna portal and other mentioned applications - please confirm

Yes

212 88 Training

Train the Trainers

/ End User Level

Training

(Functional

Training)

Bidder should provide eLearning module which can be integrated with Banks’

eLearning module for entire contract period at no additional cost to the bank.

User manuals will be provided by bidder same can be embedded / uploaded on the

banks e-learning module

As per RFP

213 124 TECHNICAL/FUN

CTIONAL

SPECIFICATIONS

System

Commissioning &

Deliverables

Trade Finance Solution and SCF should be updated with all the latest information

related to Bank's existing as well as newly introduced products and services at any point

of time.

Introduction of additional product or service would require changes / customization on

the existing solution, please confirm if this can be taken as change request.

As per RFP

214 85 Training

Application

Management and

Administration

training (Technical

Training):

Designing and implementation of Robotic Process Automation Please share the detail use case of RPA The details will be shared with

selected vendor

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215 84 Warranty / Annual

Maintenance

Contract/Annual

Technical Support

AMC/ATS Support

ATS/AMC should cover all the modification/changes that may be made in the forms

and format of various business processes.

As a standard any modification / changes after go live are taken as separate change

request and are charged man-day basis - request bank to exclude the same from

AMC

As per RFP

216 83 Warranty / Annual

Maintenance

Contract/Annual

Technical Support

AMC/ATS Support

All the support during the warranty /ATS/AMC would be onsite only. In addition,

whenever required bidder will depute engineer at Bank’s location for resolution of

disputes.

ATS for the software product cannot be provided onsite, as product engineers are

always based out of office.

L1, L2 resources will be provided onsite for managing day to day facility & setup

management - please confirm

As per RFP

217 124 Software Licensing Bank proposes to procure a perpetual, fully paid-up, irrevocable, non-exclusive,

enterprise wide license/Subscription license throughout the territory of India or abroad

to access, replicate and use software (and other software items) provided by the

supplier, including-all inventions, designs and marks embodied therein in perpetuity

Please clarify what is the expectation from license will be access, replicate

throughout the territory of India or abroad?

Assuming as of now the requirement is to host the TF and SCF solution in India and

all branches / users from India will use the solution - please confirm

As per RFP

218 118 TECHNICAL/FUN

CTIONAL

SPECIFICATIONS

(T&FS)

Bidder shall be required to do POC at the Bank premises, if required by the Bank at no

extra cost for which hardware will be provided by the Bank

Please share the scope of POC which needs to be done at bank premise?

What is the timeline for which POC needs to be conducted?

For how many users POC needs to be conducted?

Can the POC be done on the actual effort basis which will be billed by the bidder to

bank.

Details will be shared with the

participating bidders who submits

the bid.

219 22 Interface

Integration

Requirements

The Bidder will be responsible for developing, testing and maintaining the

interfaces. When developing the interfaces, the Bidder should ensure the

requirements of data format, frequency of data transfer, quality checks and

validations before data transfer and priorities for data transfer are identified and

addressed.

We request the Bank to provide the Webservice APIs required for integration

purpose.

Also request to amend the clause where Bank will be developing, testing and

maintaining the interface and provide the relevant Webservice APIs with the bidder.

As per RFP

220 69 Implementation

Supply Chain

Finance

The timeline for implementation of entire Supply Chain Finance Solution (including data

migration and integration with existing setup) is 3 months from the date of purchase order.

Request to relax the timeline for implementation of Supply Chain Finance solution As per RFP

221 1 ANNEXURE TO

5.1 (iii)

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS-

(Annexure-TFS)

All existing and on going integration are to be provided with Fintech solutions and Bank’s

e-PORTAL components existing and being procured by the Bank .

Our understanding is any customization / API development / consumption etc. related

to Fintech solution and existing solution to be procured by bank will be handled by

the vendor who has provided the respective solution.

Please confirm any new integration which is not mentioned in the RFP can be taken

as separate change request and will be billed on actual efforts basis.

As per RFP

222 2 ANNEXURE TO

5.1 (ii)

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS-

(Annexure-TFS)

Document Preparation and Electronic Presentation,

eUCP

Please elaborate the expectation from the proposed Trade Portal on Document

preparation and eUCP. What kinds of documents are to be prepared from the Portal.

As per RFP

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223 8 ANNEXURE TO

5.1 (ii)

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS-

(Annexure-TFS)

Credit Risk Management As per standard Trade best practices being followed globally Credit Risk

Management is done outside Trade Finance Solution. However, we will integrate the

solution with Credit Risk Management so that necessary information can be pushed

and pulled back to the same. Please confirm if our understanding is correct

As per RFP

224 5 ANNEXURE TO

5.1 (ii)

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS-

(Annexure-TFS)

The system shall have the capability to capture Other

Instructions. There should be instructions to the Collecting

bank and another section of instructions to NAB and BNZ.

Please confirm what are NAB And BNZ terms and conditions As per RFP. Collecting

Banks/Correspondent banks

involved.

225 13 ANNEXURE TO

5.1 (ii)

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS-

(Annexure-TFS)

System should support forward contract booking in Treasury

System. Support for derivatives - option - future

Please elaborate the expectation from the proposed Trade Finance Solution on

support for derivatives, options and future since these activities take place in the

Treasury system and is not a part of Trade Finance Solution

As per RFP

226 2 ANNEXURE TO

5.1 (ii)

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS-

(Annexure-TFS)

Does your solution supports Payment Wizard to make the

capture of payments instruction easier and not error prone for

the customers. Please explain and provide further details.

As part of Payment Wizard requirement given in the RFP, is the Bank looking for

Automation of Inward and Outward Payment processes?

As per RFP

227 2 ANNEXURE TO

5.1 (ii)

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS-

(Annexure-TFS)

Does your solution allow Bank to offer its current treasury (FX

services, spot rates, etc) offerings, trade financing (pre

shipment, post shipment, factoring, etc), and cash

management services to buyers/sellers? Please explain in

details.

Please elaborate functional expectations from cash management services to buyer

and seller wrt. trade finance solution

As per RFP

228 13 ANNEXURE TO

5.1 (ii)

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS-

(Annexure-TFS)

Please explain how your system supports global processing. Please clarify the point / requirement. As per RFP

229 13 ANNEXURE TO

5.1 (ii)

TECHNICAL/FUN

CTIONAL

SPECIFICATIONS-

(Annexure-TFS)

Support multi-zone/multi-branch processing within different

countries and regions

We understand it is single Instance of the solution will be deployed in India. Kindly

confirm this understanding.

Kindly elaborate the use case

As per RFP

230 Support multi-currency transactions. Can define different

local currency for each processing centre/zone

As per RFP

231 Multi-language capability for screen display and document

output (support English and Vietnamese or other languages)

As per RFP

232 General General BOI will provide ready VMs based on the hardware sizing submitted by vendor with

pre-installed OS and DB - please confirm

As per RFP

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233 General General Do we need to factor TOR switch for the network connectivity or connectivity and IPS

will be provided by BOI

As per RFP

234 General General Do we need to factor any load balancer or same will also be provided by BOI? As per RFP

235 General General Kindly share the Transaction channel along with breakup as per the initiation channel

i.e Branch, Portal, Mobility

As per RFP

236 General General Kindly provide the list of all the Trade Finance and Supply Chain Finance modules As per RFP

237 4.4 Performance

Security/

Performance

Guarantee

The selected vendor shall furnish an unconditional and irrevocable Bank Guarantee of 3% The selected vendor shall furnish Bank Gaurantee of 3% as per mutuall agreed terms

between Bank and vendor

As per RFP

238 Payment Terms General 100 % License payment on successful delivery and installation; Implementation as

per milestones defined by Bank

As per RFP

239 15 3.2.1 ( Scope of

work)

The selected bidder shall be responsible but not limited to end-to-end supply, configure,

customization, implementation, roll-out, operational configuration, failover testing,

integration, management, maintenance, support (including OEM Support), both Front End

as well as Bank End, of both Trade Finance Solution and Supply Chain Finance Solution

during the entire contract period.

Can the Vendor bid for a single solution viz - SCF ? No

240 49 3( Pre-eligibility

criteria)

The bidder should have positive net worth in the last three financial years i.e.

FY 2018-19, FY 2019-20 and FY 2020-21 as per audited financial statements (Audited

Financial statements to be submitted. Additional Support Letter from CA to be

submitted)

As per annual report the company has posted a loss for the year 2020-21. The

Company has divested the investment in Cyberinc Corporation Inc, USA measured at

fair value less cost to sale and effect of fair valuation loss of INR 3,903.40 lakhs has

been included and shown in the exceptional items. If we exclude the exceptional item,

the PAT comes to 1450.18 lac. Please confirm whether this would cover the eligibility

clause. We will furnish additional information separately.

As per RFP

241 50 8( Pre-Eligibility

Criteria)

The bidder should have experience of providing end-to-end implementation, support,

maintenance, integration, customization services for Trade Finance Solution in India or

abroad at least for a period of last 3 years for a minimum of 2 BFSI and out of which one

must be in India.

Pease remove the clause of one Trade Finance implementation in India As per RFP

242 99 4.19 ( Payment

Schedule)


Payment Terms- Supply Chain Finance

Please consider the following payment terms:

License Fee - 50% Along with Purchase Order

Balance 50% Due On Delivery ,configuration and successful installation of software

solution. Implementation Fee:

1. 40% upon delivery configuration of software.

2. 35% on completion of UAT.

3. 25% on Go Live.

As per RFP

243 3 RFP Document Last Date and Time for Receipt of Bids at Bank of India (Address as given below)

28.09.2021 15:00 hours

We request an extension of the submission deadline by at least 2 weeks as the

requirements are comprehensive and we have to look at SI option.

As per RFP

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244 17 7( Scope of work) The bidder is expected to provide the solution including middleware, facility

management, training, third party utilities and installation, testing, migration, providing

requisite interfaces and provide technical support for a period of 5 years.

What is meant by Middleware & Facility management? The Vendor is responsible to

provide only the software.

As per RFP

245 1 2 ( Annexure to

5.1 (iv)

Application should have the capability to integrate with Finacle CBS, Net Banking to

achieve Single Sign On (SSO).

Which Net banking system is currently being used by bank ? The details will be shared with

selected vendor

246 1 6( Annexure to 5.1

(iv)

Solution must be capable of interfacing with other upgraded version of CBS/Net Banking

at a later stage as and when required by the Bank.

If CBS is upgraded to 10x, what shall be the changes to which the vendor is expected

to comply with?

As per RFP


5.1 (iv))

Solution should provide end to end reconciliation as per the Bank’s requirements. We assume a separate reconciliation module is required. As per RFP


5.1 (iv)

Solution shall have the ability to identify exceptional/abnormal transactions. Please explain more on what type of exception and abnormalities are supposed to be

handled by the system and at what stage this should be tracked and what actions

required for these exception records?

We have an exception queue for tracking the failure in accounting entry posting

where for the failed transactions, user either have an option to retry them or manually

mark the status for them, please let us know if this will suffice the requirement.

Should follow sanction list such as

OFAC, SDN, FTA etc. Should

identify overdue bills

249 2 43 ii. Total number of default amounts We assume bank requires a widget/dashboard for NPA amounts client wise, please

confirm the same

This will be discussed with

successful bidder

250 2 44 Facility Renewal Reminder Advice s vendor required to maintain the expiry date for any facilities and send an reminder

alert before certain number of days for expiry?

If not, please explain the requirement with a scenario.

YES

251 2 44 Credit Risk Rating Report Please elaborate more on the workflow required for this requirement in detail. As per RFP

252 2 47 Provision is required for uploading of the relevant invoices which can be in CSV, XML,

Excel, TXT, all image formats etc. and any file once uploads should not be removed from

front end. Correct files for erroneous files can be uploaded / reuploaded. Version history to

be maintained.

Currently system does not remove the files after uploading, instead it displays to

maker on pending auth page. User can reupload the file in case of errors, before

authorization. The new uploaded file will be processed and earlier file will be

overridden.

Please confirm if this is ok, else explain the workflow required in detail and what is

the requirement for removing the file from front end?

As per RFP

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253 3 69 Business days vs. calendar days Request bank to elaborate more on the requirement with an example. As per RFP

254 4 71 The system should be able to remove earmarks from client/counter party upon settlement

of invoices

we assume that the earmarking will be handled by Core Banking while the vendor

FSCM solution will only initiate the request.

Yes

255 4 72 The system should allow users to re-classify current or overdue loan as SMA/NPA – based

on Risk Management guidelines/IRAC Norms

Please elaborate more on SMA and details on Risk Management guidelines/IRAC

Norms

As per RFP

256 - Hardware sizing Hardware sizing We would request bank to provide volume details to arrive at Hardware and software

sizing for FSCM in the below format

As per RFP

257 Total Corporates (including sole proprietors)

258 No of active corporates for projected years

259 Total Corporate users for projected years

260 Total active corporate users for projected years

261 Total Bank users for projected years

262 Total Branches for projected years

263 No of concurrent bank users accessing through internet for first (base) year

264 No of concurrent corporate users accessing through internet for first (base) year

265 YOY growth for concurrency for bank Users in percentage from second year

266 YOY growth for concurrency for Corporate Users in percentage from second year

267 Total average transactions per day through internet for first year including all modules

268 YOY growth for transaction volume in percentage from second year

269 How many years to be considered for projection

270 No of Inquiry / report to be downloaded from system for first year

271 If current database to be migrated than what is data file size

272 Any Preference on Application Server / Web Server / DB Server

273 Any Preference on OS platform

274 12 General creating and managing environments for Integration testing and UAT (User Acceptance

Testing

We can provide one-time training for application deployment and all creation and

managing of each environment is bank's responsibility. Please clarify for Creating &

Managing requirement.

As per RFP

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275 124 System

Commissioning &

Deliverables –

Source code for customized

application and documentation of the solution shall be the property of the Bank from the

start of the contract period. Bank would guarantee that it would not use the source code

for commercial purposes and would be willing to sign suitable legal documents in case

the vendor/bidder so desires. If the bidder fail to customize the software the bank reserves

the right to modify the software to suit business requirements without any additional

liability whatsoever

Vendor usually does not provide the source code to any bank under its product / IP

Practice. However, we are okie to sign the escrow agreement - the arrangement

which we have with all PSU bank. Please confirm.

As per RFP

276 16 System

Commissioning &

Deliverables –

Any gaps identified during product demonstration, functional requirements

specifications study, system testing, user acceptance testing, business process re

engineering and pilot implementation should be included by the bidder as implementation

efforts. Bank will not pay the bidder any additional charges for all such customizations.

Bidder shall take up all such amendments as required by the Bank on a priority basis as

decided by the bank.

As part of our standard implementation practice, any changes post GAP signoff will

be considered as change request. We would request the bank to remove this clause.

As per RFP

277 17 Training

End user level training need to be provided by the bidder primarily on the model of

“Train the Trainers” at Mumbai (but not limited to) on the following topics.

Alert/reminder configuration

Yes, we follow 'Train the Trainer' methodology at the end of UAT/ Sign Off. However,

this is one time training. Any additional training requirements would have a cost

impact. Please confirm if this is acceptable.

As per RFP

278 18 Training 1. Training Material in English and Hindi to be provided.

2. User manuals in English and Hindi, including the customization, specifically done for

Bank of India.

3. Standard Operating Procedure (SOP) for administration will be prepared by the bidder

and deliver to the Bank. Bidder will update the documents as and when required during

the contract period

We would request bank to remove clause for having training material and user

manuals in Hindi.

- As per standard practice these documents are provided in English.

As per RFP

279 17 Training The number of participants and training schedule including the place will be decided by

the bank, from time to time, during the contract period. Training infrastructure like class

room, PCs for participants will be provided by the Bank. Lodging and Boarding at Training

Centre for the Trainer shall be provided by the Bank.

We will provide only single set of training during implementation. Any additional

training batch will be on chargeable basis. Please confirm.

As per RFP

280 20 Penalties: Penalty clauses We would request the bank to remove / mutually agree to all clauses related to

penalties.

As per RFP

281 25 Maintenance &

Support

All third party tools that are used have to be supported and maintained by the

bidder/vendor/SI.

The bidder will be responsible for only configuration of their software. However, the

bidder will support the bank's hardware / IT / SI for installation, re-configuration &

tuning.

As per RFP

282 25 Maintenance &

Support

•ATS/AMC would include addressing VAPT issues. Penalty will be applicable as under in

case VAPT issues are not addressed as per the below timeline

Type of issueResolution timelinePenalty

Critical/High3 daysRs 200 per day after 3 days

Medium5 daysRs 200 per day after 5days

Others7 daysRs 200 per day after 5days

VAPT is a joint responsibility between bank and the vendor. Please confirm. As per RFP

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283 26 System & Security

Audit

Before live implementation of the software solution in production system, the product may

be audited by Bank’s appointed Software Audit firm/in house team.

Scope of the audit needs to be shared by bank to vendor. Both parties have to agree

on same and exit criteria. Please confirm.

As per RFP

284 27 Disaster Recovery

– DR

To give a DR plan for the solution proposed, bidder need to take a backup of the Backed

up data in LTO/Hard disk or any other server in DR Site as per the Bank’s discretion.

Vendor's responsibility is only to deploy the application in DR environment rest is

bank's responsibility. This activity will be managed by bank. Please confirm.

As per RFP

285 30 Order

Cancellation

The Bank reserves its right to cancel the entire / unexecuted part of the Purchase Order at

any time by assigning appropriate reasons in the event of one or more of the following


Contract):

The Bank can cancel the PO pursuant to this clause however, this clause contains

few open ended and wide clauses such as poor service and any other appropriate

reason in view of the Bank.

We would request the Bank that the cancellation of the PO to be done only in cases

of breach of contract by the bidder for the reasons solely attributable to the bidder.

We can discuss this clause in detail during the contracting stage. Please confirm.

As per RFP

286 54 Liquidated

Damages

Liquidated Damages In the event of failure to deliver, we may have to pay liquidated damages as per this

clause. However, as mentioned above in penalty clause there are few penalties for

As per RFP

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Reply of Prebid Queries - 21.09.2021-.xlsx - Bank of India

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Transcript of Reply of Prebid Queries - 21.09.2021-.xlsx - Bank of India