Receptionist Console - Rogers
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Receptionist Console User Guide | Version 1
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Transcript of Receptionist Console - Rogers
Receptionist ConsoleUser Guide | Version 1
2 Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
Table of Contents
How to access the Receptionist Console
Overview of the Receptionist Console
Check calling status of monitored employees
How to place calls to directory users
How to place calls to other numbers
How to transfer calls (Cold Transfer)
How to transfer calls (Warm Transfer)
How to Barge In on calls
How to place calls on hold
How to retrieve held calls
How to initiate a Conference Call
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How to access the
Receptionist Console
1. Log onto Rogers Unison™ Portal and click Launch Receptionist Client. Please use Chrome as the Internet Brower to use the Receptionist Client.
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
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Overview of the
Receptionist Console1. Call Console for outgoing calls, placing calls on hold and transferring calls.
2. Conference Call panel.
3. Contacts. Search employees, add to favourites and display all monitored employees.
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
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Check calling status of
monitored employees
1. Under the Contacts panel, check status of employees. Highlighted examples shows red for the employee to be in a call and green for an employee available.
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
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How to place calls to
directory users
1. Click the employee under Contacts you want to call and place a call by clicking the CALL icon.
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
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How to place calls to
other numbers
1. Enter the phone number in the Call Console and dial.
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
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How to transfer calls
(Cold Transfer)
1. When on a call, you can transfer them by either clicking the Transfer option in Call Console, or click the employee in the Contacts pane you want to transfer the call too and click “TXR”, or simply click the call in call console and drag it to the employee in the contact list.
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
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How to transfer calls
(Warm Transfer)
1. You can place an existing call on hold for a warm transfer by calling another number and then click the “TXR” Consultative Transfer option.
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
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How to interupt calls
1. When a monitored employee is on a call, you can go under Contacts, click the employee in an “on a call status”, and click BARGE.
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
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How to place calls on hold
1. Click the Hold option on an active call in the Call Console.
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
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How to retrieve held calls
1. Click the ANS option
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
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How to initiate a
Conference Call
1. When on a call and receiving an incoming call, you can click the CONF option to initiate a conference call.
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Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
14 Rogers Unison™ | Receptionist Console | User Guide. © 2017 Rogers Communications
