PLUMBER SAQA 91782 - Go green

PLUMBERSAQA 91782

Learning Project 2Investigate and analyse roles, responsibilities of a plumber, structures and procedures of the company environment, work ethical norms and values

Time allocation: 16 hours

Learning Area 1Prepare and plan for work

Apprentice Name and Surname

APPRENTICE

WORKBOOK

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Before starting with the actual Learning Project, please familiarise yourself with the information on this page!

How to use this workbookThe DSPP learning support material provides additional teaching aids for the knowledge and practical skills modules based on the NOCC-A21 syllabus that was developed according to the new QCTO curriculum. The workbooks supplement the existing learning material available at the TVET colleges and consist of work assignments, which can be used by the lecturers as part of the assessments. The completed assessments will be filed in the Portfolio of Evidence (PoE) and form one of the admission requirements for the trade test at the end of the apprenticeship.

The workbooks focus on practical, workplace-driven aspects and contribute to personal growth and development of the apprentice. The focus is the apprentice!

The workbooks are arranged under headings (viz. Introduction to the Learning Project, Preparation, Theory, Work Assignments and Assessments, Further Development and Workplace Experience), using colours and icons to help the apprentice navigate easily through the workbook and are designed to suit the level of the apprentice. The mentioned time allocation is applicable to the knowledge and practical modules done at the TVET college only.

Below is a short description of the different sections of the workbook.

Introduction to the Learning ProjectOn page 4 of the workbook, the apprentice is introduced to the Learning Project. The section begins with a motivational quote, picture or story to inspire the apprentice to 'think out of the box' and to apply this mind-set to work with the workbook. With a short paragraph introducing the upcoming Learning Project, the apprentice will have an idea of how the practicals will be applied in class.

PreparationThe next heading "Preparation" is one of the most important parts of the workbook and can be used at the beginning of the Learning Project. The aim is to arouse the interest of the apprentices in the Learning Project by challenging them with problems and questions varying in difficulty and presented in a fun, creative and mostly scenario-based fashion. There is no pressure on the apprentices to have all the answers - this will encourage them to participate.

TheoryThe theoretical section entails the formal process of instruction as set out by the NOCC-A21. The lecturer is aware as to the desired outcomes and range of topics and he/she plans the process in such a way that training is effective and completed within the allocated time frame.

Work Assignments & AssessmentsWork assignments are completed by apprentices in order to assess their knowledge and skills and to determine effectiveness of the training against the stated outcomes. The assessments and evaluations are done objectively and present an opportunity to identify and schedule remedial activities. These must be formally agreed upon between the apprentice and the lecturer. Furthermore, the assessments serve as proof for the completed knowledge and practical skills modules in the Portfolio of Evidence (PoE).

Further Development & Workplace Experience"Further Development" aims to allow apprentices to delve deeper into the featured topics. The format may include references to websites, books, documents, projects or experiments. Lecturers do not formally keep track of apprentices’ activities in this section. The employment of the apprentices at the workplace is aimed to provide “real-life” work experience. The "Workplace Experience" section of the workbook ensures that apprentices complete a variety of tasks at the workplace.

ENJOY THE PROCESS!

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LEARNING AREAS LEARNING PROJECTS

LA 1 Prepare and plan for work LP 1

Orientation to the programme (QCTO qualification, NOCC-A21, rotation, logbook, trade testing), adhe-re to apprenticeship contracts (difference between students and apprentices, relations between lead, host employer and training provider), labour laws, industrial relations laws, company rules and regulations

LA 2Use, handle and care of trade- specific hand- & power tools, measuring and tes-ting devices, equipment and materials

LP 2Investigate and analyse roles, responsibilities of a plumber, structures and procedures of the compa-ny environment, work ethical norms and values

LA 3 Read and interpret plans/drawings, speci-fications, documentations and standards LP 3

Gain an overview and understand the professional bodies and legislative framework regulating the plumbing industry (SABS/SANS, JASWIC, PIRB, IOPSA, Construction Regulations, Consumer Protection Act)

LA 4 Install and test below ground (waterborne) drainage systems LP 4 Communicate professionally (internally and exter-

nally) and apply basic conflict solving techniques

LA 5 Install, maintain and test above ground soil, waste and vent systems LP 5

Use personal computer systems incl. standard office software for trade-related tasks and smart devices

LA 6 Install and maintain basic sanitary ware fixtures (basin, wc, shower) LP 6

Organise, plan and coordinate work and maintain related documentation (e.g. time sheets, job cards, work records etc.) in the workplace and conduct housekeeping

LA 7 Install and test cold and hot water distri-bution/ reticulation systems LP 7

Participate in resource efficient, environmentally friendly (disposal of waste) and economic work practices

LP 8Comply and adhere to Occupational Health and safety (OHS Act) and perform first aid and fire fighting

LP 9Apply fundamentals of plumbing, basic trade cal-culations and engineering principles in plumbing tasks

LP 10Apply fundamentals of electrical safety and basic electrical requirements in relation to plumbing works

LP 11Manage your personal finances (living within your means, budgeting, saving, how to deal with family pressures), productivity and cost to company

LP 12Reflect on your personal development (goal setting, drivers for success, dealing with challen-ges e.g. difficult bosses, time management and self-learning)

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My progress in becoming aProfessional Plumber

What is your vision for the future?

1. Introduction to Learning Project 2The World Health Organisation has declared plumbers the most important frontline health workers around the globe in 2017. The work of plumbers is indispensable to our everyday existence. Plumbers have the capacity to make a huge contribution to protecting the environment. The provision of clean and safe water and sanitation to a world under pressure is a vital task.

The implication is that the profession is on the verge of huge changes, where traditional services and processes will make way for more sophisticated and scientific undertakings. The plumbing profession is about to offer opportunities like never before.

Consider it a privilege to be registered for this course. Remember, however, that you will only be able to fully utilise the opportunities the profession offers if you are willing to work hard, and to continue your studies after the initial graduation.

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1. INTRODUCTION TO LEARNING PROJECT 2

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2. PreparationWhat does the term “work ethic” mean?

The following five characteristics are said to lay the foundation for a strong work ethic. Explain your understanding of the words.

• Integrity

• Sense of responsibility

• Emphasis on quality

• Discipline

• Sense of teamwork

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2. PREPARATION

This basic business structure lists the various components making up a company.

Should you join this company as a newly graduated plumber, which department would you fit into? Why?

Give a short description of the roles of each of the departments in the structure.

If, at some time in the future, you are offered a promotion into one of the other departments in the company, would you accept it? If so, what department would you perfer to be promoted to and why?

Which department, in your view, is the most important in the company? Why?

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Do you agree with the principles above?

Can you add any important pathways to business success? What does the term “work ethic” mean?

How do very successful owners of plumbing businesses function?

They know what they wantTheir vision is clear.

They live their vision in their minds every dayThey stick to the direction they have decided on.

They plan their work and work their planThey have a well worked out plan that they believe in and which excites them, and they adapt it as circumstances change.

They feed their mindsThey read good books on a wide variety of subjects, biographies of successful people, books about art and science, social issues, philosophy and other subjects.

They understand levellingThey invest time with the right people – those who will support them and whom they can support.

Their company is built like a castleTheir company is built on the pillars of Marketing, Accounting and Production (M.A.P.). These processes are wrapped inside their Strategic Business System; they realise that “The System Is the Solution”.

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Plumbing is a centuries old profession, and has had a profound effect on the development of the human race.

Before and during the Roman Empire, massive projects, such as the aqueduct pictured on the right, were already being built.

The next picture shows an example of a contraption designed by Mr. Crapper from London.

Answer the following questions:

What was the use of aqueducts, and how are we fulfilling that use in today’s world?

In what way, do you imagine, did Mr Crapper’s invention change the way people lived after it was installed in their homes?

The Crapper above may seem very basic and low-tech, but can you explain exactly how it functions?

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CONTRACT OF EMPLOYMENT

Job title

Duties

Termination of employment

Either party can terminate this agreement by giving four weeks written notice. In the case where an employee is illiterate notice may be given by that employee verbally.

Wage

The employees' wage shall be paid out in cash on the last working day of every week/month to the amount of:

R _______________

The employee shall be entitled to the following allowances/payment in kind:

A weekly/monthly transport allowance of R ______________

Meals per week/month to the value of R ______________

Accommodation per week/month to the value of R ______________

The total value of the above remuneration shall be R ______________

Hours of work

• Normal working hours will be from _____ a.m. to _____ p.m. on Mondays to Fridays and from _____a.m. to _____ p.m. on Saturdays.

• Occasional overtime work must be agreed on between both parties.

• The employee will be paid for overtime at the rate of one and a half times his/her total wage as set out above.

Meal intervals

The employee agrees to a lunch break of one hour/30 minutes (delete the one that is that not applicable). Lunchtime will be taken from _____ to _____ daily.

Public holidays

The employee will be entitled to all official public holidays.

If an employee does not work on a public holiday, he/she shall receive normal payment for that day.

If the employee works on a public holiday he/she shall be paid double.

Annual leave

The employee is entitled to _____ days paid leave after every 12 months of continuous service. Such leave is to be taken at times convenient to the employer and the employer may require the employee to take his/her leave at such times as coincide with that of the employer.

Sick leave

• During every sick leave cycle of 36 months the employee will be entitled to an amount of paid sick leave equal to the number of days the employee would normally work during a period of six weeks.

• During the first six months of employment the employee will be entitled to one day’s paid sick leave for every 26 days worked.

• The employee is to notify the employer as soon as possible in case of his/her absence from work through illness.

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2. PREPARATION

Your employment contract is a very important document that regulates the relationship between yourself and your employer. On the previous page is an example of an employment contract as prescribed by the Department of Labour. Much of the contract has been removed.

1. Go through the contract and complete the open spaces in what you would deem important in a fair and satisfactory way.

2. The contract addresses various important issues. Can you think of other issues that should be contained in a contract such as this?

What are they and what would be a fair agreement in terms of these issues?

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Questions I want to ask in class...

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3. THEORY

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3. Theory

Underpinning KnowledgeThe Underpinning Knowledge section is made up of the detailed description of what you should know and be able to do at the end of the Learning Project.

The lecturer will lead you through a process during which you will deal with these topics.

The Work Assignments and assessments are designed to test your understanding of the various topics.

Some recommended books for further reading

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NOCC-A21 Learning Requirements

Practical Skills Modules ContentApprentices must be able to do/perform the following (hard and soft) skills:

Identify the world of work of a plumber:

• Identify the world of work of a plumber

• Understand the importance of plumbers for society

• Acknowledge the physical work environment of a plumber (locations, hazards, discomforts, working hours)

• Research and recognise possible career paths and employment opportunities for plumbers (also from success stories) – manufacturer, suppliers and practising plumber

• Obtain an overview of applicable salary systems and average payment scales for plumbers (sectoral professional body for built environment – see plumbing chamber)

Identify structures and procedures of plumbing companies

• Identify structures and procedures of plumbing companies

• Illustrate fundamental structures and functions of plumbing companies (e.g. procurement, maintenance, service provision, distribution & marketing, administration)

• Comprehend the different levels of division of labour for plumbers in the work environment

• Explore typical procedures of plumbing companies

• Identify and interpret requirements and key activities of the workplace, including various work schedules i.e. part-time, overtime, shifts etc.

Understand the individual roles and responsibilities of a plumber, as well as work ethical norms and values

• Understand the individual roles and responsibilities of a plumber, as well as the importance of work ethics and values and occupational pride

• Investigate applicable code of ethics/ conduct/ practice for plumbers

• Evaluate own job responsibilities and own contributions to service delivery as a plumber

• Interpret and comply with the range of organisational values and cultural norms

3. THEORY

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3. THEORY

Underpinning Knowledge Modules Content

Knowledge of:

• Work roles of plumbers in different industry sectors (job descriptions incl. work locations)

• Importance of plumbers for the functioning of society

• Different areas of specialisation for plumbers (occupational titles)

• Typical work schedules in industry (part time, full time, overtime, shift work, job sharing etc.)

• Job advertisements

• Career perspectives for plumbers

• Average salary scales and basis for decisions relating to salary allocation

• Professional bodies and associations

• Licencing, certification and registration requirements for plumbers (detailed in LA1 LP3)

• Organisational charts and structures of plumbing organisations

• Typical operational procedures in plumbing companies

• Required work attitudes, ethics and values for employment (incl. appropriate dress code and behaviour)

• Importance of occupational pride

• Line of command in the workplace

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4. Practical Work AssignmentsThe aim of the work Assignments is to determine whether you understand the information that was presented to you during the previous sections and to determine whether you have mastered the necessary skills.

Individual assignments also assess your ability to function on your own, to think creatively and to solve problems - individual assignments are indicated with this icon:

Apart from everything else, group assignments measure your ability to work in a team, to communicate effectively, to lead and manage when called upon, etc. Those assignments are marked with this icon:

Auxiliary Calculation / Notes:

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4. PRACTICAL WORK ASSIGNMENTS

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Work Assignment 1ScenarioYour father, also a qualified and very experienced plumber, works for Waterboys Plumbing Pty Ltd in Port Elizabeth. The owner of the company wants to retire and can't find a successor or a potential buyer for his company.

In a recent meeting he announced the closure of the company by the end of the year. As he had always been a very good boss, he promised to help all employees find a new job, either at some of the competitors he had been collaborating with over the past 35 years or through job advertisements he had seen in industry magazines.

He pins these job advertisements onto the info board in the workshop, giving all employees the same chance of applying for the jobs.

Look at the two job advertisements below and answer the following questions.


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Task 1.1

If you had to make a choice, which of the two offers would you consider? Why?


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1.2

Give your impression regarding the professionalism of the two job advertisements.

1.3

Write down, in order of importance, the main issues you consider when looking at a job offer.


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1.4

Do you consider it a good idea to start your own company directly after your graduation, or would you rather work for another company first? Why?

1.5

Do you think most existing plumbing companies are aware of the new opportunities opening in terms of, for example, water conservation?


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Work Assignment 2ScenarioA few weeks before the closure of the company your father is working for, he has not yet been successful in finding a suitable

job in the industry. Your father therefore decides to register his own company.

For this, he needs to complete various processes. Some of these are listed below.

He asks you to assist him with the following exercises:

Task 1.1

He intends to start with a small team at first, which will include two junior plumbers.

Draw an organisational chart illustrating all the functions within the company at the time of the launch. This organisational chart should address all facets relating to the management of a company.

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2.2

Design an advertisement to be placed online for the selection and recruitment of the two junior plumbers your father wants to hire. The advertisement should clearly indicate what the roles/functions of the employees would be, state salary and other incentives, work hours, etc.

Design an advertisement that will motivate applicants to want to work for your father. Also think of a name for the company.


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2.3

Draw up a Code of Conduct for the new company. Explain the purpose and importance of such a code.

2.4

List the registrations and affiliations necessary to develop an operational plumbing company.

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PLUMBER SAQA 91782Learning Area 1, Learning Project 9

Apprentice name

Apprentice number

5. Assessment

GENERAL PROCESS ASSESSMENT (0 - 10 points per criteria)

EVALUATION CRITERIA

Excellent (9 - 10 points)

Very Good (7 - 8,5 points)

Good (5 - 6,5 points)

Average (3 - 4,5 points)

Below Average (0 - 2.5 points)

Participation

Attitude

Initiative

Creativity

Grasp

Knowledge

Precision

Safety

Assisting

Outcomes

TOTAL

General Process Assessment Result

WORK ASSIGNMENT 1 (0 - 10 points per criteria)

QUESTION / EVALUATION CRITERIA

TopicEvaluation

(0 - 10 points)

1.1 Clear and logical explanation to support choice

1.2 Good assessment of professionalism indicators

1.3 Clear and logical reasoning



TOTAL

Work Assignment 1 Result (Total/0,5)

PLUMBER SAQA 91782Learning Area 1, Learning Project 2

5. ASSESSMENT

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WORK ASSIGNMENT 2 (0 - 10 points per criteria)


TopicEvaluation

(0 - 10 points)

2.1 Logical and detailed organisational chart

2.2 Clear, detailed and enticing advertisement

2.3 Clear, detailed Code of Conduct

2.4 Knowledge of South African laws and regulations regarding company registration and plumbing

TOTAL

Work Assignment 2 Result (Total / 0,4 )

GENERAL EVALUATION (0 - 10 points per criteria)


TopicEvaluation

(0 - 10 points)

G.1 Understanding the plumbing profession

G.2 Good understanding of job requirements and benefits

G.3 Sound understanding of the laws and regulations pertaining to plumbing in South Africa

TOTAL

General Evaluation Result (Total / 0,3)

TOTAL LEARNING AREA 1 LEARNING PROJECT 2 (0 - 10 points per criteria)

EVALUATION CATEGORY

TopicResult

(Base 100)

1 General Process Assessment

2 Work Assignment 1

3 Work Assignment 2

4 General Evaluation

TOTAL

Result Learning Area 1 Learning Project 2 (Total / 0,4)

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ASSESSMENT RESULTS

Total Score Learning Area 1 Learning Project 2

SCORE COMPETENT NOT YET COMPETENT

Strong / Weak Areas

Suggested Remedial Effort

General Comments

(Lecturer)

Sign (Lecturer)

Date Name & Surname Lecturer Signature

Sign (Apprentice)

Date Name & Surname Apprentice Signature

5. ASSESSMENT

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6. Further Development Get yourself your own copy of "The Business Plan Book". In this exercise pay special attention to Parts 1 and 2 (Annexure A). Complete the exercises in those two Parts and keep the work together with the book in a place where you can periodically go through it. Try to develop an exciting vision for yourself at this stage.

Even if you do not start your own business directly after graduation, this exercise and the other parts of the book will, during the coming three years of your apprenticeship, serve as an inspiration towards a good future.

66. FURTHER DEVELOPMENT

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7. Workplace Experience Arrange an appointment for a short meeting with each of the managers and departmental heads at work. Introduce yourself, and clarify what you believe your responsibilities are in terms of that department.

Listen to advice and/or clarifications and note the important issues.

77. WORKPLACE EXPERIENCE

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PLUMBER SAQA 91782 - Go green

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