our service pledge - Region 1 (DOLE-RO1)
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Transcript of our service pledge - Region 1 (DOLE-RO1)
MANDATEThe Department of Labor and Employment (DOLE)
is the national government agency mandated to formulate
policies, implement programs and projects as well as serve
as the policy-coordinating arm of the Executive Branch
in the field of labor and employment.
OUR VISIONEvery Filipino Worker attains full, decent and
productive employment
OUR MISSIONTo promote gainful employment opportunities; to develop
human resources; to protect workers and promote their
welfare; and to maintain industrial peace.
OUR SERVICE PLEDGEWe, the Officials and Employees of the
DEPARTMENT OF LABOR AND EMPLOYMENTare committed and resolved to perform efficiently and effectively from
time to time, with utmost courtesy and sincere dedication, in order to
fulfil the needs and exceeds the expectations of the public.
Through the collaboration of all staff of the Department,
we will continue to cater the best through:
D
O
L
E
elivering quality services to the public, in accordance with the
procedures and timeframe provided in our service standards;
ffering numbers of venues which include service facilities, hotlines
and websites in addressing public concerns and for clients to access
information about our services;
istening to and responding immediately to public complaints and/or
suggestions through the Department’s Hotline, Help Desks and Public
Assistance and Complaints Units towards client satisfaction and this
Department’s sustainable development;
nsuring to attend promptly to our client’s needs, without qualification,
and courteously handle each transaction with patience and in
accordance with our Code of Ethics.
Attend to all applicants or requesting parties who are within the premises
of the office prior to the end of official working hours
and during lunch break.
NATIONAL WAGES AND
PRODUCTIVITY
COMMISSION (NWPC)
OCCUPATIONAL SAFETY
AND HEALTH CENTER
(OSHC)
OVERSEAS
WORKERS WELFARE
ADMINISTRATION (OWWA)
PHILIPPINE
OVERSEAS EMPLOYMENT
ADMINISTRATION (POEA)
PROFESSIONAL
REGULATION
COMMISSION (PRC)
EMPLOYMENT
COMPENSATION
COMMISSION (ECC)
INSTITUTE FOR
LABOR STUDIES
(ILS)
NATIONAL CONCILIATION
AND MEDIATION
BOARD (NCMB)
NATIONAL LABOR
RELATIONS
COMMISSION (NLRC)
NATIONAL MARITIME
POLYTECHNIC
(NMP)
DOLE ATTACHED AGENCIES
FILIPINO WORKFORCE
STRATEGIC GOALS
AGENDA1. Continuously enhance and transform DOLE
into an efficient, responsive, purposeful,
and accountable institution
2. Address the persistent problems of
unemployment and underemployment
3. Ensure full respect of labor standards and
the fundamental principles and rights at
work
4. Continuously strengthen protection and
security of our overseas Filipino workers
5. Bring more focus and accessibility in
worker’s protection and welfare programs
6. Achieve a sound, dynamic, and stable
industrial peace with free demographic
participation of workers and employers in
policy and decision making process
affecting them
7. Have a labor dispute resolution system that
ensures the just, simplified and expeditious
resolution of labor disputes
8. Have a responsive, enabling, and equitable
labor policies, laws, and regulations.
ONLINE UNION
REGISTRATION SYSTEMLABOR ORGANIZATION,
WORKER ASSOCIATION,
CBA
DOLE RO 1 CITIZEN’S CHARTER
REQUIREMENTS - FOR WORKERS ASSOCIATION
1. Letter of Intent.
2. Notarized Application for Registration Form duly filled-up.
3. List of Officers and Members with their Addresses.
4. Minutes of Organizations/Reorganizational Meeting with Attendance Sheet (Attach Original).
5. Minutes of Ratification of Constitution and By-Laws (CBL), its date of ratification with the Attendance Sheet.
6. Notarized CBL duly ratified with attached names of ratifying members.
7. Existing 1 year or more with Financial Report
Existing 1 year or more without financial report (Indicate statement in Application Form below the Attestation of
the President).
8. Table Validation Report.
9. One Documentary Stamp.
To be Submitted in 4 copies
* If ratification was done in the organizational meeting such fact shall be stated in Minutes of Name, Consolidationand Affiliation including ALL accompanying documents shall be CERTIFIED by its SECRETARY or TREASURER andattested to by its PRESIDENT
FEE - P 70.00
DOLE RO 1 CITIZEN’S CHARTER
REQUIREMENTS - FOR CBA
1. Duly Accomplished Form.
2. Copy of the Collective Bargaining Agreement.
3. A statement that the Collective Agreement was posted in at least two conspicuous places in the establishment or
establishments concerned for at least five days before its ratification (Part II of the Form).
4. A statement that the Collective Bargaining Agreement was ratified by the majority of the employees in the
bargaining unit of the employers concerned (Part II of the Form).
Document 1-4 shall be certified under oath by the representative(s) of the employer(s) and the labor union(s) concerned.
5. List of employees/members with corresponding signatures who ratified the CBA.
No other document shall be required in the registration of collective bargaining agreement other than the above-stated requirements.
All documents shall be submitted in triplicate copies: One ORIGINAL COPY and Two Duplicate Copies
FEE - P 1,000.00
DOLE RO 1 CITIZEN’S CHARTER
REQUIREMENTS - FOR LABOR ORGANIZATION
1. Name of the Applicant Labor Union, its Principal Address, the Name of its Officers and their respective addresses,
approximate number of employees in the bargaining unit where it seeks to operate, with a statement that it is not
reported as a chartered local of any federation or national union;
2. The Minutes of the Organizational Meeting(s) and the List of Employees who participated in the said meeting(s);
3. The Name of all its Member comprising at least 20% of the employees in the Bargaining Unit;
4. The Annual Financial Reports if the applicant has been in existence for one or more years, unless it has not
collected any amount from the members, in which case a statement to this effect shall be included in the
application;
5. The Applicant’s Constitution and By-Laws, Minutes of its Adoption or Ratification, and the List of the Members who
participated in it. The List of Ratifying Members shall be dispensed with where the Constitution and By-Laws was
ratified or adopted during the organizational meeting. In such a case, the factual circumstances of the ratification
shall be recorded in the Minutes of the Organizational Meeting(s).
FEE - P 500.00
DOLE RO 1 CITIZEN’S CHARTER
TOTAL PCT – 1 WORKING DAY
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
PROVIDE CLIENT WITH APPLICATION FOR UNION
REGISTRATION/LOCAL CHAPTER FORM AND CHECKLIST
OF REQUIREMENTS
REVIEW THE COMPLETENESS OF THE ACCOMPLISHED FORM
AND SUBMITTED DOCUMENTARY
PREPARE ORDER OF PAYMENT
RECEIVE PAYMENT OF P70.00 FOR WA, P500.00 FOR LO,
P1,000.00 FOR CBA AND ISSUE OFFICIAL RECEIPT
RECEIVE THE OR AND PREPARE THE CERTIFICATE OF
REGISTRATION
5 MINUTES TSSD FOCAL PERSON
2 MINUTES
15 MINUTES
5 MINUTES
5 MINUTES
TSSD FOCAL PERSON
TSSD FOCAL PERSON
AIDA G. BELTRANAOV/CASHIER
MELODIA M. PICARDALTSSD FOCAL PERSON
UPLOAD THE APPLICATION TO BLR-OURS5 MINUTESMELODIA M. PICARDAL
TSSD FOCAL PERSON
TOTAL PCT – 1 WORKING DAY
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
PRINT THE CERTIFICATION OF REGISTRATION
ENDORSE THE CERTIFICATE FOR APPROVAL OR SIGNATURE
OF RD
APPROVE APPLICATION WITH THE CERTIFICATE
OF REGISTRATION
TRANSMIT APPROVED CERTIFICATE OF REGISTRATION TO FO
5 MINUTES
5 MINUTES
5 MINUTES
2 MINUTES
MELODIA M. PICARDALTSSD FOCAL PERSON
TSSD STAFF
NATHANIEL V. LACAMBRA, CESO IIIREGIONAL DIRECTOR
TSSD STAFF
RECORD THE RECEIPT OF APPROVED CERTIFICATE AND GIVE
CLIENT FEEDBACK FORM TO THE CLIENT
RELEASE THE ORIGINAL CERTIFICATE OF REGISTRATION,
LETTER OF APPROVAL AND OFFICIAL RECEIPT
2 MINUTES
5 MINUTES
FO FOCAL PERSON
FO FOCAL PERSON
REQUIREMENTS
1. Accomplished DOLE- BWC-1p-3 Registration Of Establishment Form in three (3) copies for submission to the
regional office or authorized representatives.
2. Registration shall be free or charge and valid for the lifetime of the establishment except when any of the
following conditions exists, in which case re-registration as if it were a new establishment is required:
-Change In Business Name
-Change In Location
-Change In Ownership
-Re-opening After Previous
FEE - NONE
DOLE RO 1 CITIZEN’S CHARTER
TOTAL PCT – 1 WORKING DAY AND 5 HOURS
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE AND RECORD THE REQUEST FOR REGISTRATION
WITH COMPLETE DOCUMENTARY REQUIREMENTS 5 MINUTES FO STAFF
TOTAL PCT – 1 WORKING DAY AND 5 HOURS
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
REVIEW THE APPLICATION FOR REGISTRATION AND
RECOMMEND FOR APPROVAL TO RD
REVIEW AND ENDORSE TO THE REGIONAL DIRECTOR FOR
APPROVAL
PREPARE TRANSMITTAL LETTER
TRANSMIT APPLICATION AND RECOMMENDATION FOR
APPROVAL/ DISAPPROVAL TO RO
5 MINUTES
5 MINUTES
3 MINUTES
5 MINUTES
FO FOCAL PERSON
FO HEAD
FO STAFF
FO STAFF
RECEIVE THE REQUEST AND FORWARD TO TSSD
EVALUATE THE REQUEST FOR REGISTRATION
2 MINUTES
5 MINUTES
TRINIDAD L. ESTIGOY
RECORDS OFFICER
TSSD FOCAL PERSON
5 MINUTES PREPARE CERTIFICATE OF REGISTRATIONHERMAN N. LOPEZ
ICT FOCAL
TOTAL PCT – 1 WORKING DAY AND 5 HOURS
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
EVALUATE THE REQUEST FOR REGISTRATION OF
ESTABLISHMENT UNDER RULE 1020
SIGN THE CERTIFICATE OF REGISTRATION OF
ESTABLISHMENT
TRANSMIT THE SIGNED CERTIFICATE TO FO AND MAINTAIN
THE GENERATED FILE
RECORD AND UPDATE THE E-REGISTRY OF ESTABLISHMENT
5 MINUTES
3 MINUTES
5 MINUTES
5 MINUTES
TERESA N. BONAVENTE
TSSD CHIEF
NATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
TSSD STAFF
FOCAL PERSON
RECEIVE AND RECORD THE SIGNED CERTIFICATE OF
REGISTRATION
ISSUE CLIENT FEEDBACK FORM
5 MINUTES
5 MINUTES
FO STAFF
FO STAFF
5 MINUTES RELEASE THE CERTIFICATE OF RULE 1020 REGISTRATION FO STAFF
REQUIREMENTS
1. Duly Accomplished Notarized Application Form.
2. Authenticated Copy of Birth Certificate or Certificate of Latest Registration of Birth issued by PSA.
3. Medical Certificate with the doctor's printed name and signature and license number (Valid within 1 month from
Date of Issuance).
4. Proof of schooling (Except when the child is below 7 years old)
Any of the following:
• Certificate of Enrolment
• Current School Identification Card
• Certified True Copy of Current Report Card
If the child is not enrolled:
• Notarized Affidavit that the child shall be enrolled in the next school year
• Two passport size ID pictures of the child
5. When the employer is the parent, guardian, or a family member other than the parent of the child
• For legal guardian - Authenticated proof of legal guardianship
• For family member - Proof of relationship to the child
• In case of death, absence or unsuitability of both parents and in the absence of a legal guardian, the
child's guardian shall be required to submit Proof of Relationship to the Child and a Notarized Affidavit
explaining the reason for exercising substitute parental authority over the child.
FEE - P 100.00
DOLE RO 1 CITIZEN’S CHARTER
REQUIREMENTS
In accordance with Article 216 of the Family Code, the following shall be the order of preference on substitute
parental authority
• Child's surviving grandparent
• Child's oldest brother or sister over 21 years of age, unless unfit or disqualified; and
• Child's actual custodian over 21 years of age, unless unfit or disqualified
5. Certified True Copy of Employer's Business Permit/ SEC Registration/License of the Employer for employment in
Public Entertainment and Information
6. Notarized Contract of Employment or Agreement- Terms and Conditions of Employment including hours of work,
number of working days, remuneration, and rest period
FEE - P 100.00
DOLE RO 1 CITIZEN’S CHARTER
TOTAL PCT – 3 WORKING DAYS
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE AND EVALUATE APPLICATION WITH COMPLETE
DOCUMENTARY REQUIREMENTS5 MINUTES FOCAL PERSON
TOTAL PCT – 3 WORKING DAYS
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE REGISTRATION FEE P100.00
EVALUATE APPLICATION AND FORWARD TO FO HEAD
RECOMMEND FOR APPROVAL/DISAPPROVAL OF
APPLICATION
5 MINUTES
5 MINUTES
5 MINUTES
FOCAL PERSON
FOCAL PERSON
FO HEAD
10 MINUTES
15 MINUTES
10 MINUTES
TRANSMIT APPLICATION AND RECOMMENDATION FOR
APPROVAL TO RO
RECEIVE AND EVALUATE THE WCP APPLICATION
PREPARE WC PERMIT/LETTER OF DISAPPROVAL
FO STAFF
DIONNE CLEO M. CRUZ
TSSD FOCAL PERSON
DIONNE CLEO M. CRUZ
TSSD FOCAL PERSON
TOTAL PCT – 3 WORKING DAYS
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECOMMEND APPROVAL/DISAPPROVAL OF WCP
APPLICATION
APPROVE/ DISSAPROVE APPLICATION
PREPARE ORDER OF PAYMENT
ISSUE OFFICIAL RECEIPT
5 MINUTES
5 MINUTES
5 MINUTES
TERESA N. BONAVENTE
TSSD CHIEF
NATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
DIONNE CLEO M. CRUZ
TSSD FOCAL PERSON
AIDA G. BELTRAN
RO CASHIER5 MINUTES
5 MINUTES
5 MINUTES
5 MINUTES
TRANSMIT APPROVED WC PERMIT TO FO
ISSUE CLIENT FEEDBACK FORM
RELEASE THE APPROVED WCP PERMIT TO THE APPLICANT
TRINIDAD L. ESTIGOY
RECORDS OFFICER
FOCAL PERSON
FOCAL PERSON
REQUIREMENTS
1. Letter Request for the Issuance of Certificate of No Pending Case
2. Complete Business Name, Address, Employer and Nature of Industry
3. Compliance of Labor Standards
4. Compliance on Occupational Safety and Health
5. No Pending/ with Pending SEnA cases, if any.
FEE - NONE
DOLE RO 1 CITIZEN’S CHARTER
ISSUANCE OF CERTIFICATE OF
NO PENDING CASE
TOTAL PCT – 6 WORKING DAYS
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE AND DETERMINE PURPOSE OF REQUEST1 MINUTE FO STAFF
5 MINUTESVERIFY IF APPLICANT HAS PENDING/ NO PENDING SENA
CASEFO FOCAL PERSON
15 MINUTES PREPARE CERTIFICATION FOR ISSUANCE OF NO PENDING
CASE AND FORWARD TO ROFO FOCAL PERSON
TOTAL PCT – 6 WORKING DAYS
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE AND RECORD THE REQUEST THEN VERIFY
COMPLIANCE ON GLS & OSH
VALIDATE OTHER FOS IF ESTABLISHMENTS HAS PENDING/
NO PENDING CASE
FO SEND CERTIFICATION OF NO PENDING CASE OR WITH
PENDING CASE
PREPARE CERTIFICATION OF NO PENDING CASE
10 MINUTES
1 DAY
1 DAY
TSSD FOCAL PERSON
TSSD FOCAL PERSON5 MINUTES
2 MINUTES RECOMMEND TO RD FOR APPROVAL OF CERTIFICATE OF NO
PENDING CASETERESA N. BONAVENTE
TSSD CHIEF
ISSUANCE OF CERTIFICATE OF
NO PENDING CASE
TSSD FOCAL PERSON
TSSD FOCAL PERSON
5 MINUTES SIGN CERTIFICATE OF NO PENDING CASENATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
TOTAL PCT – 6 WORKING DAYS
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
FORWARD THE APPROVED CERTIFICATE OF NO PENDING
CASE TO FO
ISSUE CLIENT FEEDBACK FORM
RELEASE CERTIFICATE OF NO PENDING CASE
5 MINUTES
2 MINUTES
5 MINUTES
TRINIDAD L. ESTIGOY
RECORDS OFFICER
ISSUANCE OF CERTIFICATE OF
NO PENDING CASE
FO STAFF
FO STAFF
REQUIREMENTS
FEE
DOLE RO 1 CITIZEN’S CHARTER
AMOUNT PURPOSE REMARKS
P 9,000.00 PERMIT FEE (for 1 year) Additional P4,000.00 for every additional year or fraction thereof, for a maximum of three (3) years only (Sec. 6, D.O. 186-17)
P 500.00 PROCESSING AND ISSUANCE OF CERTIFICATE OF EXCLUSION
P 1,500.00 AEP CARD REPLACEMENT FEE For lost AEP or Change of Information or Entries in the AEP (Sec. 6, D.O. 186-17)
P 10,000.00 FINES/PENALTIES FOR WORKING WITHOUT AEP
Per year or a fraction thereof (Sec. 17. D.O. 186-17)
P 10,000.00 FINES/PENALTIES FOR EMPLOYING WITHOUT AEP
Per year or a fraction thereof (Sec. 17, D.O. 186-17)
1. Duly accomplished Application Form
2. Photocopy of Passport with Valid Visa, except for temporary visitor’s visa in case of renewal or certificate of
recognition for refugees or stateless persons;
3. Original copy of Notarized Appointment or Contract of Employment enumerating the duties and responsibilities,
annual salary, and other benefits of the foreign national
REQUIREMENTS
DOLE RO 1 CITIZEN’S CHARTER
4. Certified True Copy of Mayor’s Permit to operate business by issuing office, in the case of locators in economic
zones, Certification from the PEZA or the ecozone authority that the company is located and operating within the
ecozone, while in case of a construction company, Certified True Copy of License from PCAB or D.O. 174-17
Registration should be submitted in lieu of Mayor’s Permit;
5. Photocopy of Business Name Registration and Application Form with Department of Trade and Industry or
Certified Copy of SEC Registration and General Information Sheet (GIS) by the issuing office (GIS certified per
page);
6. Special Temporary Permit (STP) from the Professional Regulations Commission (PRC), if the Position Title ofForeign National is included in the list of regulated professions;
7. Authority To Employ Foreign National (ATEFN) from the DOJ or from the DENR in case mining, if the position is
covered by the Anti-Dummy Law, and;
8. Authorization Letter from the company or foreign national, if filed by a representative.
TOTAL PCT – NEW - 6 WORKING DAYS 7 HRS. 15 MINS. / RENEWAL – 1 WORKING DAYS 15 MINS.
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE AND EVALUATE APPLICATION OF
FOREIGN NATIONAL10 MINUTES
ALLEN E. NAVARRO
TSSD FOCAL PERSON
TOTAL PCT – NEW - 6 WORKING DAYS 7 HRS. 15 MINS. / RENEWAL – 1 WORKING DAYS 15 MINS.
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
PREPARE ORDER OF PAYMENT2 MINUTES ALLEN E. NAVARRO
TSSD FOCAL PERSON
5 MINUTES ISSUE OF OFFICIAL RECEIPT TO THE APPLICANT AIDA G. BELTRAN
RO CASHIER
1 DAY
10 MINUTES
2 MINUTES
2 MINUTES
CONDUCT VERIFICATION INSPECTION, TO VERIFY
LEGITIMACY OF APPLICANTS EMPLOYMENT
PREPARE NOTICE OF FILING OF AEP APPLICATION
ENDORSE THE NOTICE OF FILING OF AEP APPLICATION FOR
SIGNATURE OF RD
SIGN NOTICE OF PUBLICATION
FO FOCAL PERSON
ALLEN E. NAVARRO
TSSD FOCAL PERSON
TERESA N. BONAVENTE
TSSD CHIEF
NATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
TOTAL PCT – NEW - 6 WORKING DAYS 7 HRS. 15 MINS. / RENEWAL – 1 WORKING DAYS 15 MINS.
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
REVIEW AND RECOMMEND FOR APPROVAL/DISAPPROVAL
OF AEP APPLICATION5 MINUTES TERESA N. BONAVENTE
TSSD CHIEF
5 MINUTES APPROVE/DISAPPROVE AEP APPLICATION NATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
10 MINUTES
5 MINUTES
5 MINUTES
PREPARE AND PRINT ALIEN EMPLOYMENT PERMIT
SIGN ALIEN EMPLOYMENT PERMIT
RELEASE ALIEN EMPLOYMENT PERMIT TO CLIENTALLEN E. NAVARRO
TSSD FOCAL PERSON
NATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
HERMAN N. LOPEZ
ICT FOCAL
REQUIREMENTS
FEE
DOLE RO 1 CITIZEN’S CHARTER
AMOUNT PURPOSE
P 5,000.00 FILING FEE
P 15,000.00 LICENSE FEE
P 50,000.00 CASH BOND
P 100,000.00 SURETY BOND
1. Accomplished Application Form and Notarized Affidavit of undertaking.
2. Certificate of Registration.
• For Sole Proprietorship, Certified Copy of the Certificate of Business Registration and Certified Copy of the
Application from DTI.
• For Partnership or Corporation, Certified Copy of the Articles of Partnership or Incorporation duly registered
with the Sec.
3. Documentary Proof of Ownership (Tax Declaration, CTC/Title) or Lease of an office space with a floor area of at
least fifty (50) square meters for the exclusive use of the agency. In case of lease, the contract must be for a
period of one (1) year with an option for renewal.
ISSUANCE OF PRPA LICENSE TO OPERATE
REQUIREMENTS
DOLE RO 1 CITIZEN’S CHARTER
4. NBI clearance
• For Sole Proprietorship, the applicant owner.
• For Partnership, both the partners.
• For Corporation, its officers and directors.
5. Proof of designation of an Office Manager and an Office Secretary or Clerk who must be knowledgeable in the
preparation and review of documents.
6. List of Representatives who must be at least College Level and/or with relevant training or experience in the
Recruitment Industry.
7. Certificate of Participation/Attendance of Agency's Representative to a PRPA pre-application seminar.
8. Proof of Filipino Citizenship.
• For Sole Proprietorship, proof that applicant owner is a Filipino Citizen (Birth Certificate).
• For Partnership and Corporation, proof that 75% of the Authorized Capital Stock is owned and controlled by Filipino
citizens (may be part of the Articles of Incorporation).
9. Proof of Compliance with minimum Paid Up Capital/Net Worth of P1,000,000.00.
• For Sole Proprietorship, ITR/Audited Financial Statement.
• For Partnership and Corporation, Audited Financial Statement/AOI.
ISSUANCE OF PRPA LICENSE TO OPERATE
TOTAL PCT – 6 WORKING DAYS 1 HR. 45 MINS.
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE AND EVALUATE APPLICATION WITH COMPLETE
DOCUMENTARY REQUIREMENTS5 MINUTES FO FOCAL PERSON
TOTAL PCT – 6 WORKING DAYS 1 HR. 45 MINS.
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE FILING FEE OF P5,000 AND ISSUE
ACKNOWLEDGEMENT RECEIPT2 MINUTES FO FOCAL PERSON
1 MINUTECONDUCT OCULAR INSPECTION AND EVALUATE PRPA
APPLICATION THEN FORWARD TO FO HEADFO FOCAL PERSON
5 MINUTESRECOMMEND FOR APPROVAL/DISAPPROVAL OF PRPA
APPLICATIONFO HEAD
ISSUANCE OF PRPA LICENSE TO OPERATE
5 MINUTES
5 MINUTES
TRANSMIT PRPA APPLICATION WITH RECOMMENDATION
FOR APPROVAL TO RO
EVALUATE APPLICATION UPON RECEIPT
FO STAFF
DIONNE CLEO M. CRUZ
TSSD FOCAL PERSON
TOTAL PCT – 6 WORKING DAYS 1 HR. 45 MINS.
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE PAYMENT OF P5,000 AND ISSUE OFFICIAL RECEIPT5 MINUTESTERESA N. BONAVENTE
TSSD CHIEF
5 MINUTES APPROVE / DISAPPROVE APPLICATIONNATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
ISSUANCE OF PRPA LICENSE TO OPERATE
5 MINUTES
NOTIFY THE APPLICANT ON THE STATUS OF APPLICATION;
IF DISAPPROVED, ISSUE LETTER OF DISAPPROVAL
IF APPROVED, ISSUE LETTER OF APPROVAL AND NOTIFY
THE APPLICANT TO PAY THE LICENSE FEE, POST CASH
BOND AND SURETY BOND
DIONNE CLEO M. CRUZ
TSSD FOCAL PERSON
5 MINUTES PREPARE AND PRINT PRPA LICENSE TO OPERATEDIONNE CLEO M. CRUZ
TSSD FOCAL PERSON
5 MINUTES GIVE CLIENT FEEDBACK FORMDIONNE CLEO M. CRUZ
TSSD FOCAL PERSON
5 MINUTES RELEASE SIGNED PRPA LICENSE TO CLIENT TSSD STAFF
REQUIREMENTS – NEW APPLICATION
FEE – P 100,000.00
DOLE RO 1 CITIZEN’S CHARTER
1. Duly Accomplished Notarized Application Form (3 copies).
2. Proof of Registration (Any of the following)
• Certified True Copy of the Certificate of Registration from SEC for Corporation/Partnership
• Certified Copy of DTI Registration Certificate for Single Proprietorship
• Certified Copy of the Certificate of Registration from CDA for Cooperatives
• Certified Copy of Registration from DOLE, if the applicant is a Labor Organization
3. Certified True Copy of License or Business Permit/Mayor's Permit issued by the Local Government Unit where the
contractor operates
4. Certified listing with Proof of Ownership or Lease Contract of facilities, tools, equipment, premises implements,
machineries and work premises, that are actually and directly used by the contactor in the performance of the job,
work or service contracted out.
5. Copy of the duly Audited Financial Statement for Corporation or Partnership, Cooperative or Labor Organization;
Copy of the latest Income Tax Return (ITR) for Sole Proprietorship.
6. A sworn Disclosure that the registrant, its officers and owners or principal stockholders or any one of them:• Has not been operating or previously operating as a contractor under a different business name or entity
• Has no pending cases of violations of these rules
• Has no pending cases of violations on labor standards
• Has no cancelled registration
REGISTRATION OF CONTRACTORS
AND SUB CONTRACTORS(DO 174-17)
REQUIREMENTS – NEW APPLICATION
FEE – P 100,000.00
DOLE RO 1 CITIZEN’S CHARTER
In case any of the foregoing has a pending case, a copy of the complaint and the latest status of the case shall be
attached.
1. Photo of the office and premises where the contractor holds office
2. Registration fee of P100.00
3. Substantial Capital (Check one only)
• Net worth of at least Five Million (P5,000,000.00) for Sole Proprietorship
• Paid up capital stocks/shares of at least Five Million (P5,000,000.00) for corporations, partnership,
cooperatives
REGISTRATION OF CONTRACTORS
AND SUB CONTRACTORS(DO 174-17)
REQUIREMENTS – RENEWAL OF APPLICATION
1. Duly accomplished notarized Application Form (3 copies)
2. Copies of updated requirements pursuant to letter (a) to (e) of Section 15 of DO 174-17
• Updated List of regular workers and total work force.
• Updated List of clients, personnel assigned to each client, & services provided to client.
3. Certificate of Membership and Proof of Payment for the last three (3) years, as well as Loan Amortizations to:
. PHILHEALTH . BIR . SSS . PAG-IBIG . ECC .CNPC
Certificate of No Pending Case
. DOLE . NLRC
TOTAL PCT – 5 WORKING DAYS 55 MINS.
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE THE APPLICATION WITH COMPLETE
DOCUMENTARY REQUIREMENTS10 MINUTES FO FOCAL PERSON
15 MINUTES EVALUATE THE DO 174-17 APPLICATION FO FOCAL PERSON
1 DAY CONDUCT VERIFICATION INSPECTION FO FOCAL PERSON
5 MINUTES
5 MINUTES
RECOMMEND FOR APPROVAL OR DISAPPROVAL OF
APPLICATION
TRANSMIT APPLICATION AND RECOMMENDATION FOR
APPROVAL/DISAPPORVAL TO RO
FO HEAD
FO HEAD
REGISTRATION OF CONTRACTORS
AND SUB CONTRACTORS(DO 174-17)
RECEIVE APPLICATION AND FORWARD TO TSSD2 MINUTES FO HEAD
TOTAL PCT – 5 WORKING DAYS 55 MINS.
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
5 MINUTESEVALUATE APPLICATION WITH COMPLETE DOCUMENTARY
REQUIREMETNS
TRINIDAD L. ESTIGOY
RECORDS OFFICER
10 MINUTESREVIEW THE APPLICATION DOCUMENTS AND RECOMMEND
FOR APPROVAL/DISAPPROVAL
TERESA N. BONAVENTE
TSSD CHIEF
5 MINUTES
5 MINUTES
APPROVE / DISAPPROVE DO 174 - 17 APPLICATION
PREPARE ORDER OF PAYMENT
NATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
TSSD STAFF
REGISTRATION OF CONTRACTORS
AND SUB CONTRACTORS(DO 174-17)
10 MINUTES
10 MINUTES
RECEIVE PAYMENT OF P100,000 AND ISSUE OFFICIAL
RECEIPT
PREPARE DO 174-17 CERTIFICATE
AIDA G. BELTRAN
RO CASHIER
HERMAN N. LOPEZ
ICT FOCAL
TOTAL PCT – 5 WORKING DAYS 55 MINS.
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
5 MINUTES SIGN THE CERTIFICATE OF DO 174-17 REGISTRATIONNATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
5 MINUTES GIVE CLIENT FEEDBACK FORM TSSD FOCAL PERSON
5 MINUTES RELEASE THE CERTIFICATE OF DO - 174-17 REGISTRATION TSSD FOCAL PERSON
REGISTRATION OF CONTRACTORS
AND SUB CONTRACTORS(DO 174-17)
REQUIREMENTS – JOB FAIR PERMIT
FEE – P 3,000.00 (JOB FAIR PERMIT)
DOLE RO 1 CITIZEN’S CHARTER
1. Copy of Certification SEC, DTI, CDA, DOLE which ever is applicable.
2. Copy of valid NBI and/or Police Clearance of the owner, partners, and/or officers of the sponsor/organizer.
3. Proof of Net Worth amounting to P500,000.00, or Paid Up Capital of P2,000,000.00.
4. Proposed list of Participating Entitles (private companies, local, and overseas recruitment agencies must be
registered with the Phil-Jobnet).
5. List of Job Vacancies for local employment and pre-approved job orders for overseas employment.
6. Location map with the proposed Job Fair venue layout.
7. Application with the complete documentary requirements is submitted to DOLE FO 15 working days before the
proposed date of the job fair.
REQUIREMENTS – JOB FAIR CLEARANCE
1. Letter of Intent/Request.
2. Application/Request is submitted to DOLE-FO 13 working days before the proposed date of the job fair.
ISSUANCE OF JOB FAIR PERMIT - CLEARANCE
FEE – NONE (JOB FAIR CLEARANCE)
TOTAL PCT – PERMIT - 5 WORKING DAYS
TOTAL PCT – CLEARANCE - 3 WORKING DAYS
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE JF PERMIT / CLEARANCE APPLICAITON AND
DOCUMENTARY REQUIREMENTS5 MINUTES FO FOCAL PERSON
ISSUANCE OF JOB FAIR PERMIT - CLEARANCETOTAL PCT – PERMIT - 5 WORKING DAYS
TOTAL PCT – CLEARANCE - 3 WORKING DAYS
1 DAYOR JF PERMIT, CONDUCT OCULAR INSPECTION AND
PREPARE REPORT
PREPARE JF PERMIT / CLEARANCE
RECOMMEND FOR APPROVAL / DISAPPROVAL TO FO HEAD
FO FOCAL PERSON
FO FOCAL PERSON
FO FOCAL PERSON5 MINUTES
10 MINUTES
5 MINUTES
2 MINUTES
2 MINUTES
APPROVE / DISAPPROVE JF PERMIT / CLEARANCE
APPLICATION
FOR JF PERMIT, RECEIVE REGISTRATION FEE OF P3,000.00
GIVE CLIENT FEEDBACK FORM TO APPLICANT
FO HEAD
FO STAFF
FO STAFF
DOLE RO 1 CITIZEN’S CHARTER
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
FOR PERMIT ONLY RECEIVE
PERMIT FEE2 MINUTES FO STAFF
ISSUANCE OF JOB FAIR PERMIT - CLEARANCETOTAL PCT – PERMIT - 5 WORKING DAYS
TOTAL PCT – CLEARANCE - 3 WORKING DAYS
RELEASE APPROVED JOB FAIR PERMIT / CLEARNACE TO
APPLICANTFO STAFF5 MINUTES
REQUIREMENTS – COMPREHENSIVE
FEE – NONE
DOLE RO 1 CITIZEN’S CHARTER
1. Two (2) copies of Letter of Intent
2. Two (2) copies of Duly Accomplished 3-page Application Form (CSHPDO13-98)
3. Name of Authorized Contact Person and Safety Officer with Telephone Numbers
4. Two (2) Copies of the Construction Safety and Health Program
5. Registry of Establishment under Rule 1020 of the OSHS
6. Philippine Contractors’ Accreditation Board (PCAB) License
7. Notice of Award/Notice to Proceed/Project Contract
8. Photocopy of Certificate of Completion of Required Training of all designated Occupational Health and Safety Personnel
(Refer to DOLE D.O. 198-18)
9. Certificate of Inspection and Testing of Construction Heavy Equipment (CHE) conducted by DOLE Accredited
Inspection/Training Organizations (Section 10, DO13)
10. Skills Certificate of CHE operators issued by TESDA
11. Other TESDA-issued Skills Certificates
REQUIREMENTS – SIMPLIFIED
EVALUATION AND APPROVAL OF CSHP APPLICATION
FEE – NONE
1. Two (2) copies of Letter of Intent
2. Two (2) copies of Duly Accomplished Application Form
3. Name of Authorized Contact Person and Safety Officer with Telephone Numbers
4. Two (2) Copies of the Construction Safety and Health Program
5. Registry of Establishment under Rule 1020 of the OSHS
FEE – NONE
DOLE RO 1 CITIZEN’S CHARTER
6. Philippine Contractors’ Accreditation Board (PCAB) License
7. Project Contract
8. Photocopy of Certificate of Completion of Required Training of all designated Occupational Health and Safety Personnel
9. Certificate of Inspection and Testing of Construction Heavy Equipment (CHE) conducted by DOLE Accredited
Inspection/Training Organizations (Section 10, DO13)
10. Skills Certificate of CHE operators issued by TESDA
11. Other TESDA-issued Skills Certificates
REQUIREMENTS – SIMPLIFIED
EVALUATION AND APPROVAL OF CSHP APPLICATION
TOTAL PCT – 4 WORKING DAYS 2 HOURS 15 MINS
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE AND RECORD APPLICATION W/ COMPLETE
DOCUMENTARY REQUIREMENTS5 MINUTES FO FOCAL PERSON
20 MINUTES EVALUATE CSHP APPLICATION FO FOCAL PERSON
2 MINUTESPREPARE SIMPLIFIED CSHP CERTIFICATE OF APPROVAL/
DISAPPROVALFO FOCAL PERSON
DOLE RO 1 CITIZEN’S CHARTER
EVALUATION AND APPROVAL OF CSHP APPLICATION
TOTAL PCT – 4 WORKING DAYS 2 HOURS 15 MINS
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
REVIEW AND APPROVE/DISAPPROVE SIMPLIFIED CSHP
APPLICATION2 MINUTES FO FOCAL PERSON
5 MINUTESRELEASE CERTIFICATE OF APPROVAL/DISAPPROVAL OF
SIMPLIFIED CSHPFO FOCAL PERSON
1 DAY RECOMMEND FOR APPROVAL AND TRANSMIT TO RO FO FOCAL PERSON
10 MINUTES RECEIVE APPLICATION FROM THE FOPATRICK CHAD GUZMAN
CSHP FOCAL
5 MINUTES
5 MINUTES
EVALUATE APPLICATION AND PREPARE CERTIFICATE OF
APPROVAL
FINAL REVIEW BY THE TSSD CHIEF
PATRICK CHAD GUZMAN
CSHP FOCAL
TERESA N. BONAVENTE
TSSD CHIEF
DOLE RO 1 CITIZEN’S CHARTER
EVALUATION AND APPROVAL OF CSHP APPLICATION
TOTAL PCT – 4 WORKING DAYS 2 HOURS 15 MINS
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
ACT ON THE CSHP APPLICATION5 MINUTES
10 MINUTESRECEIVE CSHP CERTIFICATE AND LETTER OF
APPROVAL/ EVALUATION FORM
5 MINUTESEVALUATE APPLICATION AND PREPARE CERTIFICATE OF
APPROVALFO FOCAL PERSON
5 MINUTESRELEASE CSHP CERTIFICATE AND LETTER OF APPROVAL/
EVALUATION FORM
PATRICK CHAD GUZMAN
CSHP FOCAL
PATRICK CHAD GUZMAN
CSHP FOCAL
FO FOCAL PERSON
EVALUATION AND APPROVAL OF DILEEP,
KABUHAYAN (GROUP & INDIVIDUAL)
AND TUPAD PROJECT PROPOSALS THRU
ACP AND DIRECT ADMINISTRATION
DOLE RO 1 CITIZEN’S CHARTER
REQUIREMENTS – DILEEP KABUHAYAN (FOR LGUs AND NGAs)
FEE – NONE
DOLE RO 1 CITIZEN’S CHARTER
1. Application Letter duly signed by the Authorized Officials i.e. Local Chief Executive (LCE), Chairman/President, Cabinet
Secretary, Directors, among others, addressed to the DOLE Regional Director (2 copies)
2. Detailed Project Proposal which is duly approved by the authorized officials as enumerated in Number 1 above, indicating an
equity. (5 copies)
2.1 Work and Financial Plan / Individual Business Plan
2.2 Detailed Estimates of Project Expenditures or Estimated Expenses
2.3 Projected Income Statement (three (3) year period)
2.4 Projected Cash Flow Statement (three (3) year period)
2.5 Projected Balance Sheet Statement (three (3) year period)
2.6 Composition of Project Management Team
3. Certification of non-coverage to Pantawid Pamilyang Pilipino Program (4Ps) to be issued by DSWD (2 copies)
4. Kabuhayan Program Beneficiary Profile Form (with picture) (1 copy for FO)
5. Deed of Donation or Usufruct for projects that use private properties for the operation of the project (Duly signed by the parties
and notarized) (2 copies)
7. Resolution (Barangay, Municipality, City, Province) which ever is applicable for use of government property (2 copies)
8. Copy of Dispersal Contract Template in case of Cattle, Hog, Goat Raising/Dispersal (which ever is applicable)(2 copies)9. Other requirements for the dependents of KIA/WIA and KIPO/WIPO: (2 copies)
9.1 Certification of Total Permanent Physical Disability (TPPD) - WIA/WiPO
9.2 Notice of Termination (WIA/WIPO)
9.3 Certified true copy of Spot report duly signed by the Battalion Commander or his authorized representative for KIA/WIA
9.4 Certified True Copy of duly signed Certificate of Legal Beneficiary
9.5 Certified True Copy of Medical Certificate if WIA/WIPO and Death Certificate for KIA/KIPO
10. Memorandum of Agreement for Implementation of Kabuhayan Program thru Proponent Accredited Co-Partner/Proponent
Beneficiary (4 copies) (Duly signed in all pages)
11. FO Project Evaluation / Appraisal Sheet (Group or Individual Project) whichever is applicable (2 copies)
EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD
REQUIREMENTS – DILEEP KABUHAYAN (FOR OTHER TYPES OF ACPs)
FEE – NONE
DOLE RO 1 CITIZEN’S CHARTER
1. Application Letter by the ACP addressed to the DOLE Regional Director (2 copies)
2. Detailed and duly signed Project Proposal from the ACP (indicating/showing that the ACP has equity
equivalent to at least 20% of the total project cost) (5 copies)
2.1 Work and financial plan / Individual Business Plan
2.2 Detailed Estimates of Project Expenditures or Estimated Expenses
2.3 Projected Income Statement (three (3) year period)
2.4 Projected Cash Flow Statement (three (3) year period)
2.5 Projected Balance Sheet Statement (three (3) year period)
2.6 Composition of Project Management Team
3. List of Beneficiaries with address (2 copies)
4. Certification of non-coverage to Pantawid Pamilyang Pilipino Program (4Ps) to be issued by DSWD
(2 copies)
5. Kabuhayan Program Beneficiary Profile Form (with picture) (1 copy for FO)
6. Copy of ACP Certificate of Accreditation (2 copies)
7. Board Resolution authorizing a representative to enter into a MOA (2 copies)
8. Audited Financial Reports (Statements) for the past three (3) years preceding the date of project
implementation. For applicant which has been in operation for less than three (3) years, financial reports
for the years in operation and proof of previous implementation of similar projects. (2 copies)
EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD
REQUIREMENTS – DILEEP KABUHAYAN (FOR OTHER TYPES OF ACPs)
FEE – NONE
DOLE RO 1 CITIZEN’S CHARTER
9. Disclosure of other related business, if any; (2 copies)
10. Work and Financial Plan and sources of and details of proponent's equity participation in the project and; (2 copies)
11. List and/or Photographs of similar projects previously completed, if any, indicating the source of funds for
implementation; (2 copies)12. Sworn Affidavit of the Secretary of the applicant organization/entity that none of its incorporators,
organizers, directors or officers is an agent of or related by consanguinity or affinity up to the fourth civil
degree to the official of the agency authorized to process and/or approve proposed Memorandum of
Agreement (MOA), and release funds; (2 copies)
13. Deed of Donation or Usufruct for projects that use private properties for the operation of the project (Duly
signed by the parties and notarized) (2 copies)
14. Resolution (Barangay, Municipality, City, Province) which ever is applicable for use of Government Property
(2 copies)
15. Copy of Dispersal Contract Template in case of Cattle, Hog, Goat Raising/Dispersal (which ever is
applicable) (2 copies)
16. Memorandum of Agreement for Implementation of Kabuhayan Program thru Proponent Accredited Co-Partner/Proponent Beneficiary (4 copies) (Duly signed in all pages)
17. FO Project Evaluation / Appraisal Form for Group Project (2 copies)
EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD
REQUIREMENTS – DILEEP KABUHAYAN (FOR DIRECT ADMINISTRATION)
FEE – NONE
DOLE RO 1 CITIZEN’S CHARTER
1. Application Letter duly signed by the authorized officials i.e. Local Chief Executive (LCE),
Chairman/President, Cabinet Secretary, Directors, among others, addressed to the DOLE Regional Director
(2 copies)
2. Detailed Project Proposal which is duly approved by the authorized officials as enumerated in Number 1
above, indicating an equity (5 copies)
2.1 Work and Financial Plan / Individual Business Plan
2.2 Detailed Estimates of Project Expenditures or Estimated Expenses
2.3 Projected Income Statement (three (3) year period)
2.4 Projected Income Statement (three (3) year period)
2.5 Projected Balance Sheet Statement (three (3) year period)
2.6 Composition of Project Management Team
3. List of Beneficiaries with address (2 copies)
4. Certification of non-coverage to Pantawid Pamilyang Pilipino Program (4Ps) to be issued by DSWD (2copies)
5. Kabuhayan Program Beneficiary Profile Form (with picture) (1 copy for FO)
6. Proponent ACP Profile (Information Sheet) (2 copies)
7. Canvass bids of at least 2 suppliers (informal canvass as basis for budgetary requirements) (For FO use)
8. Deed of Donation or Usufruct for projects that use private properties for the operation of the project (Duly
signed by the parties and notarized) (2 copies)
EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD
REQUIREMENTS – DILEEP KABUHAYAN (FOR DIRECT ADMINISTRATION)
FEE – NONE
DOLE RO 1 CITIZEN’S CHARTER
9. Application Letter by the LGU duly signed by the Local Chief Executive (LCE) addressed to the DOLE Regional
Director (2 copies)
10. Detailed and duly signed TUPAD Project Proposal and Work Program, indicating an equity equivalent to at least
20% of the total project cost in the form of equipment, tools and jigs (5 copies)
11. Work Program duly signed (5 copies)
12. Certification from the LGU/Barangay or DSWD that the target beneficiaries are underemployed, or victims of
natural disaster / calamity or armed conflict. For laid-off or terminated workers, Certification of displacement from
the company/establishment (2 copies)
EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD
REQUIREMENTS – DILEEP TUPAD (FOR LGUs and NGAs)
FEE – NONE
DOLE RO 1 CITIZEN’S CHARTER
1. Application Letter by the LGU duly signed by the Local Chief Executive (LCE) addressed to the DOLE Regional
Director (2 copies)
2. Detailed and duly signed TUPAD Project Proposal and Work Program, indicating an equity equivalent to at least
20% of the total project cost in the form of equipment, tools and jigs (5 copies)
3. Work Program duly signed (5 copies)
4. Certification from the LGU/Barangay or DSWD that the target beneficiaries are underemployed, or victims of
natural disaster / calamity or armed conflict. For laid-off or terminated workers, Certification of displacement from
the company/establishment (2 copies)
5. Individual Profile (with picture) (1 copy for FO) or
6. Profile for displaced workers (informal sector workers) (1 copy for FO)
7. Proponent ACP Profile (Information Sheet) (2 copies)
8. List of Beneficiaries (OSEC-FMS Form 4) (2 copies)
9. Board or Sangguniang Bayan (SB) Resolution authorizing the LCE to enter into a MOA to avail of DOLE programs
and specifically stating that the LGU or GO has appropriated or allocated funds to comply with the equity
requirements of the project. (2 copies)
10. For LGUs, City/Provincial, copy of the portion on their Local Development Plan referring to Labor and
Employment/Social Services, with detailed estimates of Approved Project Expenditures or Estimated Expenses; (2
copies)
11. Canvass bids of at least 2 suppliers (informal canvass as basis for budgetary requirements (For FO use)
12. Memorandum of Agreement for TUPAD (Duly signed in all pages) - 4 copies
13. FO TUPAD Project Evaluation / Appraisal Report (2 copies)
EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD
REQUIREMENTS – DILEEP TUPAD (THRU DIRECT ADMINISTRATION)
FEE – NONE
DOLE RO 1 CITIZEN’S CHARTER
1. Application Letter of proponent (2 copies)
2. Detailed and duly signed TUPAD Project Proposal and Work Program, indicating an equity equivalent
to at least 20% of the total project cost in the form of equipment, tools and jigs (5 copies)
3. Work Program duly signed (5 copies)
4. Certification from the LGU/Barangay or DSWD that the target beneficiaries are underemployed, or
victims of natural disaster / calamity or armed conflict. For laid-off or terminated workers, Certification
of Displacement from the company/establishment (2 copies)
5. Individual Profile (with picture) (1 copy for FO), or
5. Profile for displaced workers (informal sector workers) (1 copy for FO)
6. List of Beneficiaries (OSEC-FMS Form No. 4) (2 copies)
7. Contract of Service duly signed (4 copies)
8. FO TUPAD Project Evaluation / Appraisal Report (2 copies)
EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD
DOLE RO 1 CITIZEN’S CHARTER
TOTAL PCT – 10 WORKING DAYS 15 MINS.
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE AND EVALUATE PROJECT PROPOSAL WITH
COMPLETE DOCUMENTARY REQUIREMENTS4 HOURS
1 DAY CONDUCT PROJECT SITE VALIDATION
4 HOURSFORWARD THE PROJECT EVALUATION / APPRAISAL
REPORT, PROJECT PROPOSAL AND DOCUMENTARY
REQUIREMENTS TO FO HEADFO FOCAL PERSON
1 DAYREVIEW THE PROJECT EVALUATION / APPRAISAL REPORT,
PROJECT PROPOSAL AND DOCUMENTARY REQUIREMNETS
AND ENDORSE TO RO FOR APPROVAL OR DISAPPROVAL
FO FOCAL PERSON
FO FOCAL PERSON
FO HEAD
EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD
2 HOURSRECEIVE PROJECT PROPOSAL AND COMPLETE
DOCUMENTARY REQUIREMENTS AND FORWARD TO TSSD
TRINIDAD L. ESTIGOY
RECORDS OFFICER
3 DAYSRECEIVE AND EVALUATE PROJECT PROPOSAL AND
FORWARD TO RPMT TSSD FOCAL PERSON
DOLE RO 1 CITIZEN’S CHARTER
TOTAL PCT – 10 WORKING DAYS 15 MINS.
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
SCHEDULE THE RPMT MEETING1 HOUR
1 DAY REVIEW AND EVALUATE THE PROJECT PROPOSAL
1 DAY SUBMIT COMPLIANCE WITH RPMT FINDINGS FO FOCAL PERSON
5 HOURS RPMT RECOMMENDS FOR APPROVAL/ DISAPPROVAL
HONORINA DIAN-BAGA
RPMT CHAIRMAN
RPMT CHAIRMAN AND MEMBER
RPMT
EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD
1 DAY ACT ON THE RPMT EVALUATIONNATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
1 DAY NOTIFY FO OF THE ACTIONS TAKEN TSSD FOCAL PERSON
4 HOURSADVISE THE PROPONENT OF THE STATUS OF PROJECT
PROPOSALFO FOCAL PERSON
DOLE RO 1 CITIZEN’S CHARTER
TOTAL PCT – 10 WORKING DAYS 15 MINS.
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
SUBMIT SIGNED MOA / CONTRACT OF SERVICE TO RO30 MINUTES FO FOCAL PERSON
EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD
1 DAY
10 MINUTES
1 DAY
4 HOURS
RECEIVE MOA, OBLIGATION REQUEST AND STATUS FORM
AND DISBURSEMENT VOUCHER
SIGN THE MEMORANDUM OF AGREEMENT
(MOA)
HAVE THE MOA NOTARIZED AND FURNISH FOR COPIES OF
APPROVED PROJECT PROPOSAL AND NOTARIZED MOA
FORWARD APPROVED PROJECT PROPOSAL, DOCUMENTARY
REQUIREMENTS AND MOA TO IMSD FOR PAYMENT OR
PROCUREMENT
TSSD FOCAL PERSON
TSSD STAFF
TSSD STAFF
NATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
REQUIREMENTS
FEE – NONE
DOLE RO 1 CITIZEN’S CHARTER
1. Four (4) sets duly accomplished and signed Application Form.
2. Application Letter address to the Regional Director.
3. Four (4) copies of Information Sheet.
4. Certificate of Registration with the Securities and Exchange Commission (SEC), or the Cooperative Development
Authority (CDA) or the dole, as the case may be.
5. Authenticated Copy of the latest Articles of Cooperation in the case of cooperative, or constitution and by-laws in
the case of union/associations, showing the original incorporators/organizers and the secretary’s certificate for
incumbent officers, together with the SEC/Certificate of Approval by the CDA.
6. Audited Financial Reports for the past three (3) years preceding the date of project implementation for applicant
which has been in operation for less than three (3) years, financial reports for the years in operation and proof of
previous implementation of similar projects.
7. List and/or Photographs of similar projects previously completed, if any, indicating the source of funds for
implementation.
8. Sworn Affidavit of the Secretary of the applicant organization/entity that none of its incorporators, organizers,
directors or officers is an agent of or related by consanguinity or affinity up to the fourth civil degree to the official
of the agency authorized to process and/or approve proposed Memorandum of Agreement (MOA), and release
funds.
9. Disclosure by the NGO/PO of other related business, if any, and extent of ownership therein.
10. All documents were verified from the original.
ACCREDITATION OF CO-PARTNER
DOLE RO 1 CITIZEN’S CHARTER
TOTAL PCT – 10 WORKING DAYS
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECEIVE AND EVALUATE APPLICATION WITH DOCUMENTARY
REQUIREMENTS2 MINUTES FO FOCAL PERSON
ACCREDITATION OF CO-PARTNER
3 MINUTES
2 DAYS
20 MINUTES
20 MINUTES
2 MINUTES
RECORD THE RECEIPT OF APPLICATION IN THE ACP
MONITORING LOG SHEET
EVALUATE APPLICATION WITH DOCUMENTARY
REQUIREMENTS AND FORWARD TO FO HEAD
RECOMMEND FOR APPROVAL/
DISAPPROVAL OF APPLICATION
TRANSMIT APPLICATION AND RECOMMENDATION FOR
APPROVAL / DISAPPROVAL TO RO
RECEIVE APPLICATION DOCUMENTS
FO FOCAL PERSON
FO FOCAL PERSON
FO HEAD
FO FOCAL PERSON
TRINIDAD L. ESTIGOY
RECORDS OFFICER
DOLE RO 1 CITIZEN’S CHARTER
TOTAL PCT – 10 WORKING DAYS
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
RECOMMEND APPROVAL OR DISAPPROVAL OF APPLICATION20 MINUTESTERESA N. BONAVENTE
TSSD CHIEF
ACCREDITATION OF CO-PARTNER
1 DAY
30 MINUTES
20 MINUTES
10 MINUTES
APPROVE OR DENY APPLICATION
RECEIVE THE ACP APPLICATION FORM ACTED UPON BY RD
PREPARE CERTIFICATE OF ACCREDITATION / LETTER OF
APPROVAL / DISAPPROVAL
SIGN THE CERTIFICATE OF ACCREDITATION / LETTER OF
APPROVAL / DISAPPROVAL
MELODIA PICARDAL
TSSD FOCAL
MELODIA PICARDAL
TSSD FOCAL
NATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
NATHANIEL V. LACAMBRA, CESO III
REGIONAL DIRECTOR
2 MINUTESRECEIVE AND RECORD THE RECEIPT OF APPLICATION IN
THE MONITORING LOG SHEET
MELODIA PICARDAL
TSSD FOCAL
DOLE RO 1 CITIZEN’S CHARTER
TOTAL PCT – 10 WORKING DAYS
NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S
TRANSMIT APPROVED CERTIFICATE OF ACCREDITATION /
LETTER OF DISAPPROVAL5 MINUTES
ACCREDITATION OF CO-PARTNER
5 MINUTES
3 MINUTES
5 MINUTES
RECORD THE RECEIPT OF APPROVED CERTIFICATE OF
ACCREDITATION / LETTER OF APPROVAL / DISAPPROVAL
GIVE CLIENT FEEDBACK FORM TO APPLICANT
RELEASE APPROVED CERTIFICATE OF ACCREDITATION TO
APPLICANTFO FOCAL PERSON
FO FOCAL PERSON
FO FOCAL PERSON
MELODIA PICARDAL
TSSD FOCAL
5 MINUTESRECEIVE THE SIGNED CERTIFICATE OF ACCREDITATION/
LETTER OF APPROVAL/DISAPPROVAL
MELODIA PICARDAL
TSSD FOCAL