our service pledge - Region 1 (DOLE-RO1)

67

Transcript of our service pledge - Region 1 (DOLE-RO1)

MANDATEThe Department of Labor and Employment (DOLE)

is the national government agency mandated to formulate

policies, implement programs and projects as well as serve

as the policy-coordinating arm of the Executive Branch

in the field of labor and employment.

OUR VISIONEvery Filipino Worker attains full, decent and

productive employment

OUR MISSIONTo promote gainful employment opportunities; to develop

human resources; to protect workers and promote their

welfare; and to maintain industrial peace.

OUR SERVICE PLEDGEWe, the Officials and Employees of the

DEPARTMENT OF LABOR AND EMPLOYMENTare committed and resolved to perform efficiently and effectively from

time to time, with utmost courtesy and sincere dedication, in order to

fulfil the needs and exceeds the expectations of the public.

Through the collaboration of all staff of the Department,

we will continue to cater the best through:

D

O

L

E

elivering quality services to the public, in accordance with the

procedures and timeframe provided in our service standards;

ffering numbers of venues which include service facilities, hotlines

and websites in addressing public concerns and for clients to access

information about our services;

istening to and responding immediately to public complaints and/or

suggestions through the Department’s Hotline, Help Desks and Public

Assistance and Complaints Units towards client satisfaction and this

Department’s sustainable development;

nsuring to attend promptly to our client’s needs, without qualification,

and courteously handle each transaction with patience and in

accordance with our Code of Ethics.

Attend to all applicants or requesting parties who are within the premises

of the office prior to the end of official working hours

and during lunch break.

NATIONAL WAGES AND

PRODUCTIVITY

COMMISSION (NWPC)

OCCUPATIONAL SAFETY

AND HEALTH CENTER

(OSHC)

OVERSEAS

WORKERS WELFARE

ADMINISTRATION (OWWA)

PHILIPPINE

OVERSEAS EMPLOYMENT

ADMINISTRATION (POEA)

PROFESSIONAL

REGULATION

COMMISSION (PRC)

EMPLOYMENT

COMPENSATION

COMMISSION (ECC)

INSTITUTE FOR

LABOR STUDIES

(ILS)

NATIONAL CONCILIATION

AND MEDIATION

BOARD (NCMB)

NATIONAL LABOR

RELATIONS

COMMISSION (NLRC)

NATIONAL MARITIME

POLYTECHNIC

(NMP)

DOLE ATTACHED AGENCIES

FILIPINO WORKFORCE

STRATEGIC GOALS

AGENDA1. Continuously enhance and transform DOLE

into an efficient, responsive, purposeful,

and accountable institution

2. Address the persistent problems of

unemployment and underemployment

3. Ensure full respect of labor standards and

the fundamental principles and rights at

work

4. Continuously strengthen protection and

security of our overseas Filipino workers

5. Bring more focus and accessibility in

worker’s protection and welfare programs

6. Achieve a sound, dynamic, and stable

industrial peace with free demographic

participation of workers and employers in

policy and decision making process

affecting them

7. Have a labor dispute resolution system that

ensures the just, simplified and expeditious

resolution of labor disputes

8. Have a responsive, enabling, and equitable

labor policies, laws, and regulations.

DOLE RO 1 CITIZEN’S CHARTER

DOLE RO 1 CITIZEN’S CHARTER

ONLINE UNION

REGISTRATION SYSTEMLABOR ORGANIZATION,

WORKER ASSOCIATION,

CBA

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS - FOR WORKERS ASSOCIATION

1. Letter of Intent.

2. Notarized Application for Registration Form duly filled-up.

3. List of Officers and Members with their Addresses.

4. Minutes of Organizations/Reorganizational Meeting with Attendance Sheet (Attach Original).

5. Minutes of Ratification of Constitution and By-Laws (CBL), its date of ratification with the Attendance Sheet.

6. Notarized CBL duly ratified with attached names of ratifying members.

7. Existing 1 year or more with Financial Report

Existing 1 year or more without financial report (Indicate statement in Application Form below the Attestation of

the President).

8. Table Validation Report.

9. One Documentary Stamp.

To be Submitted in 4 copies

* If ratification was done in the organizational meeting such fact shall be stated in Minutes of Name, Consolidationand Affiliation including ALL accompanying documents shall be CERTIFIED by its SECRETARY or TREASURER andattested to by its PRESIDENT

FEE - P 70.00

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS - FOR CBA

1. Duly Accomplished Form.

2. Copy of the Collective Bargaining Agreement.

3. A statement that the Collective Agreement was posted in at least two conspicuous places in the establishment or

establishments concerned for at least five days before its ratification (Part II of the Form).

4. A statement that the Collective Bargaining Agreement was ratified by the majority of the employees in the

bargaining unit of the employers concerned (Part II of the Form).

Document 1-4 shall be certified under oath by the representative(s) of the employer(s) and the labor union(s) concerned.

5. List of employees/members with corresponding signatures who ratified the CBA.

No other document shall be required in the registration of collective bargaining agreement other than the above-stated requirements.

All documents shall be submitted in triplicate copies: One ORIGINAL COPY and Two Duplicate Copies

FEE - P 1,000.00

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS - FOR LABOR ORGANIZATION

1. Name of the Applicant Labor Union, its Principal Address, the Name of its Officers and their respective addresses,

approximate number of employees in the bargaining unit where it seeks to operate, with a statement that it is not

reported as a chartered local of any federation or national union;

2. The Minutes of the Organizational Meeting(s) and the List of Employees who participated in the said meeting(s);

3. The Name of all its Member comprising at least 20% of the employees in the Bargaining Unit;

4. The Annual Financial Reports if the applicant has been in existence for one or more years, unless it has not

collected any amount from the members, in which case a statement to this effect shall be included in the

application;

5. The Applicant’s Constitution and By-Laws, Minutes of its Adoption or Ratification, and the List of the Members who

participated in it. The List of Ratifying Members shall be dispensed with where the Constitution and By-Laws was

ratified or adopted during the organizational meeting. In such a case, the factual circumstances of the ratification

shall be recorded in the Minutes of the Organizational Meeting(s).

FEE - P 500.00

DOLE RO 1 CITIZEN’S CHARTER

TOTAL PCT – 1 WORKING DAY

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

PROVIDE CLIENT WITH APPLICATION FOR UNION

REGISTRATION/LOCAL CHAPTER FORM AND CHECKLIST

OF REQUIREMENTS

REVIEW THE COMPLETENESS OF THE ACCOMPLISHED FORM

AND SUBMITTED DOCUMENTARY

PREPARE ORDER OF PAYMENT

RECEIVE PAYMENT OF P70.00 FOR WA, P500.00 FOR LO,

P1,000.00 FOR CBA AND ISSUE OFFICIAL RECEIPT

RECEIVE THE OR AND PREPARE THE CERTIFICATE OF

REGISTRATION

5 MINUTES TSSD FOCAL PERSON

2 MINUTES

15 MINUTES

5 MINUTES

5 MINUTES

TSSD FOCAL PERSON

TSSD FOCAL PERSON

AIDA G. BELTRANAOV/CASHIER

MELODIA M. PICARDALTSSD FOCAL PERSON

UPLOAD THE APPLICATION TO BLR-OURS5 MINUTESMELODIA M. PICARDAL

TSSD FOCAL PERSON

TOTAL PCT – 1 WORKING DAY

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

PRINT THE CERTIFICATION OF REGISTRATION

ENDORSE THE CERTIFICATE FOR APPROVAL OR SIGNATURE

OF RD

APPROVE APPLICATION WITH THE CERTIFICATE

OF REGISTRATION

TRANSMIT APPROVED CERTIFICATE OF REGISTRATION TO FO

5 MINUTES

5 MINUTES

5 MINUTES

2 MINUTES

MELODIA M. PICARDALTSSD FOCAL PERSON

TSSD STAFF

NATHANIEL V. LACAMBRA, CESO IIIREGIONAL DIRECTOR

TSSD STAFF

RECORD THE RECEIPT OF APPROVED CERTIFICATE AND GIVE

CLIENT FEEDBACK FORM TO THE CLIENT

RELEASE THE ORIGINAL CERTIFICATE OF REGISTRATION,

LETTER OF APPROVAL AND OFFICIAL RECEIPT

2 MINUTES

5 MINUTES

FO FOCAL PERSON

FO FOCAL PERSON

REGISTRATION OF

ESTABLISHMENT

UNDER RULE 1020

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS

1. Accomplished DOLE- BWC-1p-3 Registration Of Establishment Form in three (3) copies for submission to the

regional office or authorized representatives.

2. Registration shall be free or charge and valid for the lifetime of the establishment except when any of the

following conditions exists, in which case re-registration as if it were a new establishment is required:

-Change In Business Name

-Change In Location

-Change In Ownership

-Re-opening After Previous

FEE - NONE

DOLE RO 1 CITIZEN’S CHARTER

TOTAL PCT – 1 WORKING DAY AND 5 HOURS

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE AND RECORD THE REQUEST FOR REGISTRATION

WITH COMPLETE DOCUMENTARY REQUIREMENTS 5 MINUTES FO STAFF

TOTAL PCT – 1 WORKING DAY AND 5 HOURS

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

REVIEW THE APPLICATION FOR REGISTRATION AND

RECOMMEND FOR APPROVAL TO RD

REVIEW AND ENDORSE TO THE REGIONAL DIRECTOR FOR

APPROVAL

PREPARE TRANSMITTAL LETTER

TRANSMIT APPLICATION AND RECOMMENDATION FOR

APPROVAL/ DISAPPROVAL TO RO

5 MINUTES

5 MINUTES

3 MINUTES

5 MINUTES

FO FOCAL PERSON

FO HEAD

FO STAFF

FO STAFF

RECEIVE THE REQUEST AND FORWARD TO TSSD

EVALUATE THE REQUEST FOR REGISTRATION

2 MINUTES

5 MINUTES

TRINIDAD L. ESTIGOY

RECORDS OFFICER

TSSD FOCAL PERSON

5 MINUTES PREPARE CERTIFICATE OF REGISTRATIONHERMAN N. LOPEZ

ICT FOCAL

TOTAL PCT – 1 WORKING DAY AND 5 HOURS

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

EVALUATE THE REQUEST FOR REGISTRATION OF

ESTABLISHMENT UNDER RULE 1020

SIGN THE CERTIFICATE OF REGISTRATION OF

ESTABLISHMENT

TRANSMIT THE SIGNED CERTIFICATE TO FO AND MAINTAIN

THE GENERATED FILE

RECORD AND UPDATE THE E-REGISTRY OF ESTABLISHMENT

5 MINUTES

3 MINUTES

5 MINUTES

5 MINUTES

TERESA N. BONAVENTE

TSSD CHIEF

NATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

TSSD STAFF

FOCAL PERSON

RECEIVE AND RECORD THE SIGNED CERTIFICATE OF

REGISTRATION

ISSUE CLIENT FEEDBACK FORM

5 MINUTES

5 MINUTES

FO STAFF

FO STAFF

5 MINUTES RELEASE THE CERTIFICATE OF RULE 1020 REGISTRATION FO STAFF

ISSUANCE OF

WORKING CHILD

PERMIT

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS

1. Duly Accomplished Notarized Application Form.

2. Authenticated Copy of Birth Certificate or Certificate of Latest Registration of Birth issued by PSA.

3. Medical Certificate with the doctor's printed name and signature and license number (Valid within 1 month from

Date of Issuance).

4. Proof of schooling (Except when the child is below 7 years old)

Any of the following:

• Certificate of Enrolment

• Current School Identification Card

• Certified True Copy of Current Report Card

If the child is not enrolled:

• Notarized Affidavit that the child shall be enrolled in the next school year

• Two passport size ID pictures of the child

5. When the employer is the parent, guardian, or a family member other than the parent of the child

• For legal guardian - Authenticated proof of legal guardianship

• For family member - Proof of relationship to the child

• In case of death, absence or unsuitability of both parents and in the absence of a legal guardian, the

child's guardian shall be required to submit Proof of Relationship to the Child and a Notarized Affidavit

explaining the reason for exercising substitute parental authority over the child.

FEE - P 100.00

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS

In accordance with Article 216 of the Family Code, the following shall be the order of preference on substitute

parental authority

• Child's surviving grandparent

• Child's oldest brother or sister over 21 years of age, unless unfit or disqualified; and

• Child's actual custodian over 21 years of age, unless unfit or disqualified

5. Certified True Copy of Employer's Business Permit/ SEC Registration/License of the Employer for employment in

Public Entertainment and Information

6. Notarized Contract of Employment or Agreement- Terms and Conditions of Employment including hours of work,

number of working days, remuneration, and rest period

FEE - P 100.00

DOLE RO 1 CITIZEN’S CHARTER

TOTAL PCT – 3 WORKING DAYS

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE AND EVALUATE APPLICATION WITH COMPLETE

DOCUMENTARY REQUIREMENTS5 MINUTES FOCAL PERSON

TOTAL PCT – 3 WORKING DAYS

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE REGISTRATION FEE P100.00

EVALUATE APPLICATION AND FORWARD TO FO HEAD

RECOMMEND FOR APPROVAL/DISAPPROVAL OF

APPLICATION

5 MINUTES

5 MINUTES

5 MINUTES

FOCAL PERSON

FOCAL PERSON

FO HEAD

10 MINUTES

15 MINUTES

10 MINUTES

TRANSMIT APPLICATION AND RECOMMENDATION FOR

APPROVAL TO RO

RECEIVE AND EVALUATE THE WCP APPLICATION

PREPARE WC PERMIT/LETTER OF DISAPPROVAL

FO STAFF

DIONNE CLEO M. CRUZ

TSSD FOCAL PERSON

DIONNE CLEO M. CRUZ

TSSD FOCAL PERSON

TOTAL PCT – 3 WORKING DAYS

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECOMMEND APPROVAL/DISAPPROVAL OF WCP

APPLICATION

APPROVE/ DISSAPROVE APPLICATION

PREPARE ORDER OF PAYMENT

ISSUE OFFICIAL RECEIPT

5 MINUTES

5 MINUTES

5 MINUTES

TERESA N. BONAVENTE

TSSD CHIEF

NATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

DIONNE CLEO M. CRUZ

TSSD FOCAL PERSON

AIDA G. BELTRAN

RO CASHIER5 MINUTES

5 MINUTES

5 MINUTES

5 MINUTES

TRANSMIT APPROVED WC PERMIT TO FO

ISSUE CLIENT FEEDBACK FORM

RELEASE THE APPROVED WCP PERMIT TO THE APPLICANT

TRINIDAD L. ESTIGOY

RECORDS OFFICER

FOCAL PERSON

FOCAL PERSON

ISSUANCE OF

CERTIFICATE OF NO

PENDING CASE

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS

1. Letter Request for the Issuance of Certificate of No Pending Case

2. Complete Business Name, Address, Employer and Nature of Industry

3. Compliance of Labor Standards

4. Compliance on Occupational Safety and Health

5. No Pending/ with Pending SEnA cases, if any.

FEE - NONE

DOLE RO 1 CITIZEN’S CHARTER

ISSUANCE OF CERTIFICATE OF

NO PENDING CASE

TOTAL PCT – 6 WORKING DAYS

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE AND DETERMINE PURPOSE OF REQUEST1 MINUTE FO STAFF

5 MINUTESVERIFY IF APPLICANT HAS PENDING/ NO PENDING SENA

CASEFO FOCAL PERSON

15 MINUTES PREPARE CERTIFICATION FOR ISSUANCE OF NO PENDING

CASE AND FORWARD TO ROFO FOCAL PERSON

TOTAL PCT – 6 WORKING DAYS

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE AND RECORD THE REQUEST THEN VERIFY

COMPLIANCE ON GLS & OSH

VALIDATE OTHER FOS IF ESTABLISHMENTS HAS PENDING/

NO PENDING CASE

FO SEND CERTIFICATION OF NO PENDING CASE OR WITH

PENDING CASE

PREPARE CERTIFICATION OF NO PENDING CASE

10 MINUTES

1 DAY

1 DAY

TSSD FOCAL PERSON

TSSD FOCAL PERSON5 MINUTES

2 MINUTES RECOMMEND TO RD FOR APPROVAL OF CERTIFICATE OF NO

PENDING CASETERESA N. BONAVENTE

TSSD CHIEF

ISSUANCE OF CERTIFICATE OF

NO PENDING CASE

TSSD FOCAL PERSON

TSSD FOCAL PERSON

5 MINUTES SIGN CERTIFICATE OF NO PENDING CASENATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

TOTAL PCT – 6 WORKING DAYS

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

FORWARD THE APPROVED CERTIFICATE OF NO PENDING

CASE TO FO

ISSUE CLIENT FEEDBACK FORM

RELEASE CERTIFICATE OF NO PENDING CASE

5 MINUTES

2 MINUTES

5 MINUTES

TRINIDAD L. ESTIGOY

RECORDS OFFICER

ISSUANCE OF CERTIFICATE OF

NO PENDING CASE

FO STAFF

FO STAFF

DOLE RO 1 CITIZEN’S CHARTER

ISSUANCE OF ALIEN

EMPLOYMENT PERMIT

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS

FEE

DOLE RO 1 CITIZEN’S CHARTER

AMOUNT PURPOSE REMARKS

P 9,000.00 PERMIT FEE (for 1 year) Additional P4,000.00 for every additional year or fraction thereof, for a maximum of three (3) years only (Sec. 6, D.O. 186-17)

P 500.00 PROCESSING AND ISSUANCE OF CERTIFICATE OF EXCLUSION

P 1,500.00 AEP CARD REPLACEMENT FEE For lost AEP or Change of Information or Entries in the AEP (Sec. 6, D.O. 186-17)

P 10,000.00 FINES/PENALTIES FOR WORKING WITHOUT AEP

Per year or a fraction thereof (Sec. 17. D.O. 186-17)

P 10,000.00 FINES/PENALTIES FOR EMPLOYING WITHOUT AEP

Per year or a fraction thereof (Sec. 17, D.O. 186-17)

1. Duly accomplished Application Form

2. Photocopy of Passport with Valid Visa, except for temporary visitor’s visa in case of renewal or certificate of

recognition for refugees or stateless persons;

3. Original copy of Notarized Appointment or Contract of Employment enumerating the duties and responsibilities,

annual salary, and other benefits of the foreign national

REQUIREMENTS

DOLE RO 1 CITIZEN’S CHARTER

4. Certified True Copy of Mayor’s Permit to operate business by issuing office, in the case of locators in economic

zones, Certification from the PEZA or the ecozone authority that the company is located and operating within the

ecozone, while in case of a construction company, Certified True Copy of License from PCAB or D.O. 174-17

Registration should be submitted in lieu of Mayor’s Permit;

5. Photocopy of Business Name Registration and Application Form with Department of Trade and Industry or

Certified Copy of SEC Registration and General Information Sheet (GIS) by the issuing office (GIS certified per

page);

6. Special Temporary Permit (STP) from the Professional Regulations Commission (PRC), if the Position Title ofForeign National is included in the list of regulated professions;

7. Authority To Employ Foreign National (ATEFN) from the DOJ or from the DENR in case mining, if the position is

covered by the Anti-Dummy Law, and;

8. Authorization Letter from the company or foreign national, if filed by a representative.

TOTAL PCT – NEW - 6 WORKING DAYS 7 HRS. 15 MINS. / RENEWAL – 1 WORKING DAYS 15 MINS.

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE AND EVALUATE APPLICATION OF

FOREIGN NATIONAL10 MINUTES

ALLEN E. NAVARRO

TSSD FOCAL PERSON

TOTAL PCT – NEW - 6 WORKING DAYS 7 HRS. 15 MINS. / RENEWAL – 1 WORKING DAYS 15 MINS.

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

PREPARE ORDER OF PAYMENT2 MINUTES ALLEN E. NAVARRO

TSSD FOCAL PERSON

5 MINUTES ISSUE OF OFFICIAL RECEIPT TO THE APPLICANT AIDA G. BELTRAN

RO CASHIER

1 DAY

10 MINUTES

2 MINUTES

2 MINUTES

CONDUCT VERIFICATION INSPECTION, TO VERIFY

LEGITIMACY OF APPLICANTS EMPLOYMENT

PREPARE NOTICE OF FILING OF AEP APPLICATION

ENDORSE THE NOTICE OF FILING OF AEP APPLICATION FOR

SIGNATURE OF RD

SIGN NOTICE OF PUBLICATION

FO FOCAL PERSON

ALLEN E. NAVARRO

TSSD FOCAL PERSON

TERESA N. BONAVENTE

TSSD CHIEF

NATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

TOTAL PCT – NEW - 6 WORKING DAYS 7 HRS. 15 MINS. / RENEWAL – 1 WORKING DAYS 15 MINS.

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

REVIEW AND RECOMMEND FOR APPROVAL/DISAPPROVAL

OF AEP APPLICATION5 MINUTES TERESA N. BONAVENTE

TSSD CHIEF

5 MINUTES APPROVE/DISAPPROVE AEP APPLICATION NATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

10 MINUTES

5 MINUTES

5 MINUTES

PREPARE AND PRINT ALIEN EMPLOYMENT PERMIT

SIGN ALIEN EMPLOYMENT PERMIT

RELEASE ALIEN EMPLOYMENT PERMIT TO CLIENTALLEN E. NAVARRO

TSSD FOCAL PERSON

NATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

HERMAN N. LOPEZ

ICT FOCAL

ISSUANCE OF PRPA

LICENSE TO

OPERATE

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS

FEE

DOLE RO 1 CITIZEN’S CHARTER

AMOUNT PURPOSE

P 5,000.00 FILING FEE

P 15,000.00 LICENSE FEE

P 50,000.00 CASH BOND

P 100,000.00 SURETY BOND

1. Accomplished Application Form and Notarized Affidavit of undertaking.

2. Certificate of Registration.

• For Sole Proprietorship, Certified Copy of the Certificate of Business Registration and Certified Copy of the

Application from DTI.

• For Partnership or Corporation, Certified Copy of the Articles of Partnership or Incorporation duly registered

with the Sec.

3. Documentary Proof of Ownership (Tax Declaration, CTC/Title) or Lease of an office space with a floor area of at

least fifty (50) square meters for the exclusive use of the agency. In case of lease, the contract must be for a

period of one (1) year with an option for renewal.

ISSUANCE OF PRPA LICENSE TO OPERATE

REQUIREMENTS

DOLE RO 1 CITIZEN’S CHARTER

4. NBI clearance

• For Sole Proprietorship, the applicant owner.

• For Partnership, both the partners.

• For Corporation, its officers and directors.

5. Proof of designation of an Office Manager and an Office Secretary or Clerk who must be knowledgeable in the

preparation and review of documents.

6. List of Representatives who must be at least College Level and/or with relevant training or experience in the

Recruitment Industry.

7. Certificate of Participation/Attendance of Agency's Representative to a PRPA pre-application seminar.

8. Proof of Filipino Citizenship.

• For Sole Proprietorship, proof that applicant owner is a Filipino Citizen (Birth Certificate).

• For Partnership and Corporation, proof that 75% of the Authorized Capital Stock is owned and controlled by Filipino

citizens (may be part of the Articles of Incorporation).

9. Proof of Compliance with minimum Paid Up Capital/Net Worth of P1,000,000.00.

• For Sole Proprietorship, ITR/Audited Financial Statement.

• For Partnership and Corporation, Audited Financial Statement/AOI.

ISSUANCE OF PRPA LICENSE TO OPERATE

TOTAL PCT – 6 WORKING DAYS 1 HR. 45 MINS.

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE AND EVALUATE APPLICATION WITH COMPLETE

DOCUMENTARY REQUIREMENTS5 MINUTES FO FOCAL PERSON

TOTAL PCT – 6 WORKING DAYS 1 HR. 45 MINS.

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE FILING FEE OF P5,000 AND ISSUE

ACKNOWLEDGEMENT RECEIPT2 MINUTES FO FOCAL PERSON

1 MINUTECONDUCT OCULAR INSPECTION AND EVALUATE PRPA

APPLICATION THEN FORWARD TO FO HEADFO FOCAL PERSON

5 MINUTESRECOMMEND FOR APPROVAL/DISAPPROVAL OF PRPA

APPLICATIONFO HEAD

ISSUANCE OF PRPA LICENSE TO OPERATE

5 MINUTES

5 MINUTES

TRANSMIT PRPA APPLICATION WITH RECOMMENDATION

FOR APPROVAL TO RO

EVALUATE APPLICATION UPON RECEIPT

FO STAFF

DIONNE CLEO M. CRUZ

TSSD FOCAL PERSON

TOTAL PCT – 6 WORKING DAYS 1 HR. 45 MINS.

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE PAYMENT OF P5,000 AND ISSUE OFFICIAL RECEIPT5 MINUTESTERESA N. BONAVENTE

TSSD CHIEF

5 MINUTES APPROVE / DISAPPROVE APPLICATIONNATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

ISSUANCE OF PRPA LICENSE TO OPERATE

5 MINUTES

NOTIFY THE APPLICANT ON THE STATUS OF APPLICATION;

IF DISAPPROVED, ISSUE LETTER OF DISAPPROVAL

IF APPROVED, ISSUE LETTER OF APPROVAL AND NOTIFY

THE APPLICANT TO PAY THE LICENSE FEE, POST CASH

BOND AND SURETY BOND

DIONNE CLEO M. CRUZ

TSSD FOCAL PERSON

5 MINUTES PREPARE AND PRINT PRPA LICENSE TO OPERATEDIONNE CLEO M. CRUZ

TSSD FOCAL PERSON

5 MINUTES GIVE CLIENT FEEDBACK FORMDIONNE CLEO M. CRUZ

TSSD FOCAL PERSON

5 MINUTES RELEASE SIGNED PRPA LICENSE TO CLIENT TSSD STAFF

REGISTRATION OF

CONTRACTORS AND

SUB CONTRACTORS

(DO 174-17)

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS – NEW APPLICATION

FEE – P 100,000.00

DOLE RO 1 CITIZEN’S CHARTER

1. Duly Accomplished Notarized Application Form (3 copies).

2. Proof of Registration (Any of the following)

• Certified True Copy of the Certificate of Registration from SEC for Corporation/Partnership

• Certified Copy of DTI Registration Certificate for Single Proprietorship

• Certified Copy of the Certificate of Registration from CDA for Cooperatives

• Certified Copy of Registration from DOLE, if the applicant is a Labor Organization

3. Certified True Copy of License or Business Permit/Mayor's Permit issued by the Local Government Unit where the

contractor operates

4. Certified listing with Proof of Ownership or Lease Contract of facilities, tools, equipment, premises implements,

machineries and work premises, that are actually and directly used by the contactor in the performance of the job,

work or service contracted out.

5. Copy of the duly Audited Financial Statement for Corporation or Partnership, Cooperative or Labor Organization;

Copy of the latest Income Tax Return (ITR) for Sole Proprietorship.

6. A sworn Disclosure that the registrant, its officers and owners or principal stockholders or any one of them:• Has not been operating or previously operating as a contractor under a different business name or entity

• Has no pending cases of violations of these rules

• Has no pending cases of violations on labor standards

• Has no cancelled registration

REGISTRATION OF CONTRACTORS

AND SUB CONTRACTORS(DO 174-17)

REQUIREMENTS – NEW APPLICATION

FEE – P 100,000.00

DOLE RO 1 CITIZEN’S CHARTER

In case any of the foregoing has a pending case, a copy of the complaint and the latest status of the case shall be

attached.

1. Photo of the office and premises where the contractor holds office

2. Registration fee of P100.00

3. Substantial Capital (Check one only)

• Net worth of at least Five Million (P5,000,000.00) for Sole Proprietorship

• Paid up capital stocks/shares of at least Five Million (P5,000,000.00) for corporations, partnership,

cooperatives

REGISTRATION OF CONTRACTORS

AND SUB CONTRACTORS(DO 174-17)

REQUIREMENTS – RENEWAL OF APPLICATION

1. Duly accomplished notarized Application Form (3 copies)

2. Copies of updated requirements pursuant to letter (a) to (e) of Section 15 of DO 174-17

• Updated List of regular workers and total work force.

• Updated List of clients, personnel assigned to each client, & services provided to client.

3. Certificate of Membership and Proof of Payment for the last three (3) years, as well as Loan Amortizations to:

. PHILHEALTH . BIR . SSS . PAG-IBIG . ECC .CNPC

Certificate of No Pending Case

. DOLE . NLRC

TOTAL PCT – 5 WORKING DAYS 55 MINS.

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE THE APPLICATION WITH COMPLETE

DOCUMENTARY REQUIREMENTS10 MINUTES FO FOCAL PERSON

15 MINUTES EVALUATE THE DO 174-17 APPLICATION FO FOCAL PERSON

1 DAY CONDUCT VERIFICATION INSPECTION FO FOCAL PERSON

5 MINUTES

5 MINUTES

RECOMMEND FOR APPROVAL OR DISAPPROVAL OF

APPLICATION

TRANSMIT APPLICATION AND RECOMMENDATION FOR

APPROVAL/DISAPPORVAL TO RO

FO HEAD

FO HEAD

REGISTRATION OF CONTRACTORS

AND SUB CONTRACTORS(DO 174-17)

RECEIVE APPLICATION AND FORWARD TO TSSD2 MINUTES FO HEAD

TOTAL PCT – 5 WORKING DAYS 55 MINS.

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

5 MINUTESEVALUATE APPLICATION WITH COMPLETE DOCUMENTARY

REQUIREMETNS

TRINIDAD L. ESTIGOY

RECORDS OFFICER

10 MINUTESREVIEW THE APPLICATION DOCUMENTS AND RECOMMEND

FOR APPROVAL/DISAPPROVAL

TERESA N. BONAVENTE

TSSD CHIEF

5 MINUTES

5 MINUTES

APPROVE / DISAPPROVE DO 174 - 17 APPLICATION

PREPARE ORDER OF PAYMENT

NATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

TSSD STAFF

REGISTRATION OF CONTRACTORS

AND SUB CONTRACTORS(DO 174-17)

10 MINUTES

10 MINUTES

RECEIVE PAYMENT OF P100,000 AND ISSUE OFFICIAL

RECEIPT

PREPARE DO 174-17 CERTIFICATE

AIDA G. BELTRAN

RO CASHIER

HERMAN N. LOPEZ

ICT FOCAL

TOTAL PCT – 5 WORKING DAYS 55 MINS.

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

5 MINUTES SIGN THE CERTIFICATE OF DO 174-17 REGISTRATIONNATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

5 MINUTES GIVE CLIENT FEEDBACK FORM TSSD FOCAL PERSON

5 MINUTES RELEASE THE CERTIFICATE OF DO - 174-17 REGISTRATION TSSD FOCAL PERSON

REGISTRATION OF CONTRACTORS

AND SUB CONTRACTORS(DO 174-17)

ISSUANCE OF

JOB FAIR

PERMIT - CLEARANCE

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS – JOB FAIR PERMIT

FEE – P 3,000.00 (JOB FAIR PERMIT)

DOLE RO 1 CITIZEN’S CHARTER

1. Copy of Certification SEC, DTI, CDA, DOLE which ever is applicable.

2. Copy of valid NBI and/or Police Clearance of the owner, partners, and/or officers of the sponsor/organizer.

3. Proof of Net Worth amounting to P500,000.00, or Paid Up Capital of P2,000,000.00.

4. Proposed list of Participating Entitles (private companies, local, and overseas recruitment agencies must be

registered with the Phil-Jobnet).

5. List of Job Vacancies for local employment and pre-approved job orders for overseas employment.

6. Location map with the proposed Job Fair venue layout.

7. Application with the complete documentary requirements is submitted to DOLE FO 15 working days before the

proposed date of the job fair.

REQUIREMENTS – JOB FAIR CLEARANCE

1. Letter of Intent/Request.

2. Application/Request is submitted to DOLE-FO 13 working days before the proposed date of the job fair.

ISSUANCE OF JOB FAIR PERMIT - CLEARANCE

FEE – NONE (JOB FAIR CLEARANCE)

TOTAL PCT – PERMIT - 5 WORKING DAYS

TOTAL PCT – CLEARANCE - 3 WORKING DAYS

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE JF PERMIT / CLEARANCE APPLICAITON AND

DOCUMENTARY REQUIREMENTS5 MINUTES FO FOCAL PERSON

ISSUANCE OF JOB FAIR PERMIT - CLEARANCETOTAL PCT – PERMIT - 5 WORKING DAYS

TOTAL PCT – CLEARANCE - 3 WORKING DAYS

1 DAYOR JF PERMIT, CONDUCT OCULAR INSPECTION AND

PREPARE REPORT

PREPARE JF PERMIT / CLEARANCE

RECOMMEND FOR APPROVAL / DISAPPROVAL TO FO HEAD

FO FOCAL PERSON

FO FOCAL PERSON

FO FOCAL PERSON5 MINUTES

10 MINUTES

5 MINUTES

2 MINUTES

2 MINUTES

APPROVE / DISAPPROVE JF PERMIT / CLEARANCE

APPLICATION

FOR JF PERMIT, RECEIVE REGISTRATION FEE OF P3,000.00

GIVE CLIENT FEEDBACK FORM TO APPLICANT

FO HEAD

FO STAFF

FO STAFF

DOLE RO 1 CITIZEN’S CHARTER

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

FOR PERMIT ONLY RECEIVE

PERMIT FEE2 MINUTES FO STAFF

ISSUANCE OF JOB FAIR PERMIT - CLEARANCETOTAL PCT – PERMIT - 5 WORKING DAYS

TOTAL PCT – CLEARANCE - 3 WORKING DAYS

RELEASE APPROVED JOB FAIR PERMIT / CLEARNACE TO

APPLICANTFO STAFF5 MINUTES

EVALUATION AND

APPROVAL OF

CSHP APPLICATION

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS – COMPREHENSIVE

FEE – NONE

DOLE RO 1 CITIZEN’S CHARTER

1. Two (2) copies of Letter of Intent

2. Two (2) copies of Duly Accomplished 3-page Application Form (CSHPDO13-98)

3. Name of Authorized Contact Person and Safety Officer with Telephone Numbers

4. Two (2) Copies of the Construction Safety and Health Program

5. Registry of Establishment under Rule 1020 of the OSHS

6. Philippine Contractors’ Accreditation Board (PCAB) License

7. Notice of Award/Notice to Proceed/Project Contract

8. Photocopy of Certificate of Completion of Required Training of all designated Occupational Health and Safety Personnel

(Refer to DOLE D.O. 198-18)

9. Certificate of Inspection and Testing of Construction Heavy Equipment (CHE) conducted by DOLE Accredited

Inspection/Training Organizations (Section 10, DO13)

10. Skills Certificate of CHE operators issued by TESDA

11. Other TESDA-issued Skills Certificates

REQUIREMENTS – SIMPLIFIED

EVALUATION AND APPROVAL OF CSHP APPLICATION

FEE – NONE

1. Two (2) copies of Letter of Intent

2. Two (2) copies of Duly Accomplished Application Form

3. Name of Authorized Contact Person and Safety Officer with Telephone Numbers

4. Two (2) Copies of the Construction Safety and Health Program

5. Registry of Establishment under Rule 1020 of the OSHS

FEE – NONE

DOLE RO 1 CITIZEN’S CHARTER

6. Philippine Contractors’ Accreditation Board (PCAB) License

7. Project Contract

8. Photocopy of Certificate of Completion of Required Training of all designated Occupational Health and Safety Personnel

9. Certificate of Inspection and Testing of Construction Heavy Equipment (CHE) conducted by DOLE Accredited

Inspection/Training Organizations (Section 10, DO13)

10. Skills Certificate of CHE operators issued by TESDA

11. Other TESDA-issued Skills Certificates

REQUIREMENTS – SIMPLIFIED

EVALUATION AND APPROVAL OF CSHP APPLICATION

TOTAL PCT – 4 WORKING DAYS 2 HOURS 15 MINS

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE AND RECORD APPLICATION W/ COMPLETE

DOCUMENTARY REQUIREMENTS5 MINUTES FO FOCAL PERSON

20 MINUTES EVALUATE CSHP APPLICATION FO FOCAL PERSON

2 MINUTESPREPARE SIMPLIFIED CSHP CERTIFICATE OF APPROVAL/

DISAPPROVALFO FOCAL PERSON

DOLE RO 1 CITIZEN’S CHARTER

EVALUATION AND APPROVAL OF CSHP APPLICATION

TOTAL PCT – 4 WORKING DAYS 2 HOURS 15 MINS

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

REVIEW AND APPROVE/DISAPPROVE SIMPLIFIED CSHP

APPLICATION2 MINUTES FO FOCAL PERSON

5 MINUTESRELEASE CERTIFICATE OF APPROVAL/DISAPPROVAL OF

SIMPLIFIED CSHPFO FOCAL PERSON

1 DAY RECOMMEND FOR APPROVAL AND TRANSMIT TO RO FO FOCAL PERSON

10 MINUTES RECEIVE APPLICATION FROM THE FOPATRICK CHAD GUZMAN

CSHP FOCAL

5 MINUTES

5 MINUTES

EVALUATE APPLICATION AND PREPARE CERTIFICATE OF

APPROVAL

FINAL REVIEW BY THE TSSD CHIEF

PATRICK CHAD GUZMAN

CSHP FOCAL

TERESA N. BONAVENTE

TSSD CHIEF

DOLE RO 1 CITIZEN’S CHARTER

EVALUATION AND APPROVAL OF CSHP APPLICATION

TOTAL PCT – 4 WORKING DAYS 2 HOURS 15 MINS

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

ACT ON THE CSHP APPLICATION5 MINUTES

10 MINUTESRECEIVE CSHP CERTIFICATE AND LETTER OF

APPROVAL/ EVALUATION FORM

5 MINUTESEVALUATE APPLICATION AND PREPARE CERTIFICATE OF

APPROVALFO FOCAL PERSON

5 MINUTESRELEASE CSHP CERTIFICATE AND LETTER OF APPROVAL/

EVALUATION FORM

PATRICK CHAD GUZMAN

CSHP FOCAL

PATRICK CHAD GUZMAN

CSHP FOCAL

FO FOCAL PERSON

EVALUATION AND APPROVAL OF DILEEP,

KABUHAYAN (GROUP & INDIVIDUAL)

AND TUPAD PROJECT PROPOSALS THRU

ACP AND DIRECT ADMINISTRATION

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS – DILEEP KABUHAYAN (FOR LGUs AND NGAs)

FEE – NONE

DOLE RO 1 CITIZEN’S CHARTER

1. Application Letter duly signed by the Authorized Officials i.e. Local Chief Executive (LCE), Chairman/President, Cabinet

Secretary, Directors, among others, addressed to the DOLE Regional Director (2 copies)

2. Detailed Project Proposal which is duly approved by the authorized officials as enumerated in Number 1 above, indicating an

equity. (5 copies)

2.1 Work and Financial Plan / Individual Business Plan

2.2 Detailed Estimates of Project Expenditures or Estimated Expenses

2.3 Projected Income Statement (three (3) year period)

2.4 Projected Cash Flow Statement (three (3) year period)

2.5 Projected Balance Sheet Statement (three (3) year period)

2.6 Composition of Project Management Team

3. Certification of non-coverage to Pantawid Pamilyang Pilipino Program (4Ps) to be issued by DSWD (2 copies)

4. Kabuhayan Program Beneficiary Profile Form (with picture) (1 copy for FO)

5. Deed of Donation or Usufruct for projects that use private properties for the operation of the project (Duly signed by the parties

and notarized) (2 copies)

7. Resolution (Barangay, Municipality, City, Province) which ever is applicable for use of government property (2 copies)

8. Copy of Dispersal Contract Template in case of Cattle, Hog, Goat Raising/Dispersal (which ever is applicable)(2 copies)9. Other requirements for the dependents of KIA/WIA and KIPO/WIPO: (2 copies)

9.1 Certification of Total Permanent Physical Disability (TPPD) - WIA/WiPO

9.2 Notice of Termination (WIA/WIPO)

9.3 Certified true copy of Spot report duly signed by the Battalion Commander or his authorized representative for KIA/WIA

9.4 Certified True Copy of duly signed Certificate of Legal Beneficiary

9.5 Certified True Copy of Medical Certificate if WIA/WIPO and Death Certificate for KIA/KIPO

10. Memorandum of Agreement for Implementation of Kabuhayan Program thru Proponent Accredited Co-Partner/Proponent

Beneficiary (4 copies) (Duly signed in all pages)

11. FO Project Evaluation / Appraisal Sheet (Group or Individual Project) whichever is applicable (2 copies)

EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD

REQUIREMENTS – DILEEP KABUHAYAN (FOR OTHER TYPES OF ACPs)

FEE – NONE

DOLE RO 1 CITIZEN’S CHARTER

1. Application Letter by the ACP addressed to the DOLE Regional Director (2 copies)

2. Detailed and duly signed Project Proposal from the ACP (indicating/showing that the ACP has equity

equivalent to at least 20% of the total project cost) (5 copies)

2.1 Work and financial plan / Individual Business Plan

2.2 Detailed Estimates of Project Expenditures or Estimated Expenses

2.3 Projected Income Statement (three (3) year period)

2.4 Projected Cash Flow Statement (three (3) year period)

2.5 Projected Balance Sheet Statement (three (3) year period)

2.6 Composition of Project Management Team

3. List of Beneficiaries with address (2 copies)

4. Certification of non-coverage to Pantawid Pamilyang Pilipino Program (4Ps) to be issued by DSWD

(2 copies)

5. Kabuhayan Program Beneficiary Profile Form (with picture) (1 copy for FO)

6. Copy of ACP Certificate of Accreditation (2 copies)

7. Board Resolution authorizing a representative to enter into a MOA (2 copies)

8. Audited Financial Reports (Statements) for the past three (3) years preceding the date of project

implementation. For applicant which has been in operation for less than three (3) years, financial reports

for the years in operation and proof of previous implementation of similar projects. (2 copies)

EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD

REQUIREMENTS – DILEEP KABUHAYAN (FOR OTHER TYPES OF ACPs)

FEE – NONE

DOLE RO 1 CITIZEN’S CHARTER

9. Disclosure of other related business, if any; (2 copies)

10. Work and Financial Plan and sources of and details of proponent's equity participation in the project and; (2 copies)

11. List and/or Photographs of similar projects previously completed, if any, indicating the source of funds for

implementation; (2 copies)12. Sworn Affidavit of the Secretary of the applicant organization/entity that none of its incorporators,

organizers, directors or officers is an agent of or related by consanguinity or affinity up to the fourth civil

degree to the official of the agency authorized to process and/or approve proposed Memorandum of

Agreement (MOA), and release funds; (2 copies)

13. Deed of Donation or Usufruct for projects that use private properties for the operation of the project (Duly

signed by the parties and notarized) (2 copies)

14. Resolution (Barangay, Municipality, City, Province) which ever is applicable for use of Government Property

(2 copies)

15. Copy of Dispersal Contract Template in case of Cattle, Hog, Goat Raising/Dispersal (which ever is

applicable) (2 copies)

16. Memorandum of Agreement for Implementation of Kabuhayan Program thru Proponent Accredited Co-Partner/Proponent Beneficiary (4 copies) (Duly signed in all pages)

17. FO Project Evaluation / Appraisal Form for Group Project (2 copies)

EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD

REQUIREMENTS – DILEEP KABUHAYAN (FOR DIRECT ADMINISTRATION)

FEE – NONE

DOLE RO 1 CITIZEN’S CHARTER

1. Application Letter duly signed by the authorized officials i.e. Local Chief Executive (LCE),

Chairman/President, Cabinet Secretary, Directors, among others, addressed to the DOLE Regional Director

(2 copies)

2. Detailed Project Proposal which is duly approved by the authorized officials as enumerated in Number 1

above, indicating an equity (5 copies)

2.1 Work and Financial Plan / Individual Business Plan

2.2 Detailed Estimates of Project Expenditures or Estimated Expenses

2.3 Projected Income Statement (three (3) year period)

2.4 Projected Income Statement (three (3) year period)

2.5 Projected Balance Sheet Statement (three (3) year period)

2.6 Composition of Project Management Team

3. List of Beneficiaries with address (2 copies)

4. Certification of non-coverage to Pantawid Pamilyang Pilipino Program (4Ps) to be issued by DSWD (2copies)

5. Kabuhayan Program Beneficiary Profile Form (with picture) (1 copy for FO)

6. Proponent ACP Profile (Information Sheet) (2 copies)

7. Canvass bids of at least 2 suppliers (informal canvass as basis for budgetary requirements) (For FO use)

8. Deed of Donation or Usufruct for projects that use private properties for the operation of the project (Duly

signed by the parties and notarized) (2 copies)

EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD

REQUIREMENTS – DILEEP KABUHAYAN (FOR DIRECT ADMINISTRATION)

FEE – NONE

DOLE RO 1 CITIZEN’S CHARTER

9. Application Letter by the LGU duly signed by the Local Chief Executive (LCE) addressed to the DOLE Regional

Director (2 copies)

10. Detailed and duly signed TUPAD Project Proposal and Work Program, indicating an equity equivalent to at least

20% of the total project cost in the form of equipment, tools and jigs (5 copies)

11. Work Program duly signed (5 copies)

12. Certification from the LGU/Barangay or DSWD that the target beneficiaries are underemployed, or victims of

natural disaster / calamity or armed conflict. For laid-off or terminated workers, Certification of displacement from

the company/establishment (2 copies)

EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD

REQUIREMENTS – DILEEP TUPAD (FOR LGUs and NGAs)

FEE – NONE

DOLE RO 1 CITIZEN’S CHARTER

1. Application Letter by the LGU duly signed by the Local Chief Executive (LCE) addressed to the DOLE Regional

Director (2 copies)

2. Detailed and duly signed TUPAD Project Proposal and Work Program, indicating an equity equivalent to at least

20% of the total project cost in the form of equipment, tools and jigs (5 copies)

3. Work Program duly signed (5 copies)

4. Certification from the LGU/Barangay or DSWD that the target beneficiaries are underemployed, or victims of

natural disaster / calamity or armed conflict. For laid-off or terminated workers, Certification of displacement from

the company/establishment (2 copies)

5. Individual Profile (with picture) (1 copy for FO) or

6. Profile for displaced workers (informal sector workers) (1 copy for FO)

7. Proponent ACP Profile (Information Sheet) (2 copies)

8. List of Beneficiaries (OSEC-FMS Form 4) (2 copies)

9. Board or Sangguniang Bayan (SB) Resolution authorizing the LCE to enter into a MOA to avail of DOLE programs

and specifically stating that the LGU or GO has appropriated or allocated funds to comply with the equity

requirements of the project. (2 copies)

10. For LGUs, City/Provincial, copy of the portion on their Local Development Plan referring to Labor and

Employment/Social Services, with detailed estimates of Approved Project Expenditures or Estimated Expenses; (2

copies)

11. Canvass bids of at least 2 suppliers (informal canvass as basis for budgetary requirements (For FO use)

12. Memorandum of Agreement for TUPAD (Duly signed in all pages) - 4 copies

13. FO TUPAD Project Evaluation / Appraisal Report (2 copies)

EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD

REQUIREMENTS – DILEEP TUPAD (THRU DIRECT ADMINISTRATION)

FEE – NONE

DOLE RO 1 CITIZEN’S CHARTER

1. Application Letter of proponent (2 copies)

2. Detailed and duly signed TUPAD Project Proposal and Work Program, indicating an equity equivalent

to at least 20% of the total project cost in the form of equipment, tools and jigs (5 copies)

3. Work Program duly signed (5 copies)

4. Certification from the LGU/Barangay or DSWD that the target beneficiaries are underemployed, or

victims of natural disaster / calamity or armed conflict. For laid-off or terminated workers, Certification

of Displacement from the company/establishment (2 copies)

5. Individual Profile (with picture) (1 copy for FO), or

5. Profile for displaced workers (informal sector workers) (1 copy for FO)

6. List of Beneficiaries (OSEC-FMS Form No. 4) (2 copies)

7. Contract of Service duly signed (4 copies)

8. FO TUPAD Project Evaluation / Appraisal Report (2 copies)

EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD

DOLE RO 1 CITIZEN’S CHARTER

TOTAL PCT – 10 WORKING DAYS 15 MINS.

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE AND EVALUATE PROJECT PROPOSAL WITH

COMPLETE DOCUMENTARY REQUIREMENTS4 HOURS

1 DAY CONDUCT PROJECT SITE VALIDATION

4 HOURSFORWARD THE PROJECT EVALUATION / APPRAISAL

REPORT, PROJECT PROPOSAL AND DOCUMENTARY

REQUIREMENTS TO FO HEADFO FOCAL PERSON

1 DAYREVIEW THE PROJECT EVALUATION / APPRAISAL REPORT,

PROJECT PROPOSAL AND DOCUMENTARY REQUIREMNETS

AND ENDORSE TO RO FOR APPROVAL OR DISAPPROVAL

FO FOCAL PERSON

FO FOCAL PERSON

FO HEAD

EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD

2 HOURSRECEIVE PROJECT PROPOSAL AND COMPLETE

DOCUMENTARY REQUIREMENTS AND FORWARD TO TSSD

TRINIDAD L. ESTIGOY

RECORDS OFFICER

3 DAYSRECEIVE AND EVALUATE PROJECT PROPOSAL AND

FORWARD TO RPMT TSSD FOCAL PERSON

DOLE RO 1 CITIZEN’S CHARTER

TOTAL PCT – 10 WORKING DAYS 15 MINS.

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

SCHEDULE THE RPMT MEETING1 HOUR

1 DAY REVIEW AND EVALUATE THE PROJECT PROPOSAL

1 DAY SUBMIT COMPLIANCE WITH RPMT FINDINGS FO FOCAL PERSON

5 HOURS RPMT RECOMMENDS FOR APPROVAL/ DISAPPROVAL

HONORINA DIAN-BAGA

RPMT CHAIRMAN

RPMT CHAIRMAN AND MEMBER

RPMT

EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD

1 DAY ACT ON THE RPMT EVALUATIONNATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

1 DAY NOTIFY FO OF THE ACTIONS TAKEN TSSD FOCAL PERSON

4 HOURSADVISE THE PROPONENT OF THE STATUS OF PROJECT

PROPOSALFO FOCAL PERSON

DOLE RO 1 CITIZEN’S CHARTER

TOTAL PCT – 10 WORKING DAYS 15 MINS.

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

SUBMIT SIGNED MOA / CONTRACT OF SERVICE TO RO30 MINUTES FO FOCAL PERSON

EVALUATION AND APPROVAL OF DILEEP, KABUHAYAN AND TUPAD

1 DAY

10 MINUTES

1 DAY

4 HOURS

RECEIVE MOA, OBLIGATION REQUEST AND STATUS FORM

AND DISBURSEMENT VOUCHER

SIGN THE MEMORANDUM OF AGREEMENT

(MOA)

HAVE THE MOA NOTARIZED AND FURNISH FOR COPIES OF

APPROVED PROJECT PROPOSAL AND NOTARIZED MOA

FORWARD APPROVED PROJECT PROPOSAL, DOCUMENTARY

REQUIREMENTS AND MOA TO IMSD FOR PAYMENT OR

PROCUREMENT

TSSD FOCAL PERSON

TSSD STAFF

TSSD STAFF

NATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

ACCREDITATION

OF CO-PARTNER

DOLE RO 1 CITIZEN’S CHARTER

REQUIREMENTS

FEE – NONE

DOLE RO 1 CITIZEN’S CHARTER

1. Four (4) sets duly accomplished and signed Application Form.

2. Application Letter address to the Regional Director.

3. Four (4) copies of Information Sheet.

4. Certificate of Registration with the Securities and Exchange Commission (SEC), or the Cooperative Development

Authority (CDA) or the dole, as the case may be.

5. Authenticated Copy of the latest Articles of Cooperation in the case of cooperative, or constitution and by-laws in

the case of union/associations, showing the original incorporators/organizers and the secretary’s certificate for

incumbent officers, together with the SEC/Certificate of Approval by the CDA.

6. Audited Financial Reports for the past three (3) years preceding the date of project implementation for applicant

which has been in operation for less than three (3) years, financial reports for the years in operation and proof of

previous implementation of similar projects.

7. List and/or Photographs of similar projects previously completed, if any, indicating the source of funds for

implementation.

8. Sworn Affidavit of the Secretary of the applicant organization/entity that none of its incorporators, organizers,

directors or officers is an agent of or related by consanguinity or affinity up to the fourth civil degree to the official

of the agency authorized to process and/or approve proposed Memorandum of Agreement (MOA), and release

funds.

9. Disclosure by the NGO/PO of other related business, if any, and extent of ownership therein.

10. All documents were verified from the original.

ACCREDITATION OF CO-PARTNER

DOLE RO 1 CITIZEN’S CHARTER

TOTAL PCT – 10 WORKING DAYS

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECEIVE AND EVALUATE APPLICATION WITH DOCUMENTARY

REQUIREMENTS2 MINUTES FO FOCAL PERSON

ACCREDITATION OF CO-PARTNER

3 MINUTES

2 DAYS

20 MINUTES

20 MINUTES

2 MINUTES

RECORD THE RECEIPT OF APPLICATION IN THE ACP

MONITORING LOG SHEET

EVALUATE APPLICATION WITH DOCUMENTARY

REQUIREMENTS AND FORWARD TO FO HEAD

RECOMMEND FOR APPROVAL/

DISAPPROVAL OF APPLICATION

TRANSMIT APPLICATION AND RECOMMENDATION FOR

APPROVAL / DISAPPROVAL TO RO

RECEIVE APPLICATION DOCUMENTS

FO FOCAL PERSON

FO FOCAL PERSON

FO HEAD

FO FOCAL PERSON

TRINIDAD L. ESTIGOY

RECORDS OFFICER

DOLE RO 1 CITIZEN’S CHARTER

TOTAL PCT – 10 WORKING DAYS

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

RECOMMEND APPROVAL OR DISAPPROVAL OF APPLICATION20 MINUTESTERESA N. BONAVENTE

TSSD CHIEF

ACCREDITATION OF CO-PARTNER

1 DAY

30 MINUTES

20 MINUTES

10 MINUTES

APPROVE OR DENY APPLICATION

RECEIVE THE ACP APPLICATION FORM ACTED UPON BY RD

PREPARE CERTIFICATE OF ACCREDITATION / LETTER OF

APPROVAL / DISAPPROVAL

SIGN THE CERTIFICATE OF ACCREDITATION / LETTER OF

APPROVAL / DISAPPROVAL

MELODIA PICARDAL

TSSD FOCAL

MELODIA PICARDAL

TSSD FOCAL

NATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

NATHANIEL V. LACAMBRA, CESO III

REGIONAL DIRECTOR

2 MINUTESRECEIVE AND RECORD THE RECEIPT OF APPLICATION IN

THE MONITORING LOG SHEET

MELODIA PICARDAL

TSSD FOCAL

DOLE RO 1 CITIZEN’S CHARTER

TOTAL PCT – 10 WORKING DAYS

NORMALLY, IT WILL TAKE ACTIVITIES RESPONSIBLE PERSON/S

TRANSMIT APPROVED CERTIFICATE OF ACCREDITATION /

LETTER OF DISAPPROVAL5 MINUTES

ACCREDITATION OF CO-PARTNER

5 MINUTES

3 MINUTES

5 MINUTES

RECORD THE RECEIPT OF APPROVED CERTIFICATE OF

ACCREDITATION / LETTER OF APPROVAL / DISAPPROVAL

GIVE CLIENT FEEDBACK FORM TO APPLICANT

RELEASE APPROVED CERTIFICATE OF ACCREDITATION TO

APPLICANTFO FOCAL PERSON

FO FOCAL PERSON

FO FOCAL PERSON

MELODIA PICARDAL

TSSD FOCAL

5 MINUTESRECEIVE THE SIGNED CERTIFICATE OF ACCREDITATION/

LETTER OF APPROVAL/DISAPPROVAL

MELODIA PICARDAL

TSSD FOCAL