News Bulletin January 2019.pdf - AIRIEF Website

RNI No. : MAHENE/2016/71256

Vol No. 03 Issue No. : 25 January 2019 Price : Rs 10Mumbai

Published on 25th of every month

NEWS BULLETINof N.F.I.F.W.I.

January 2019 1NEWS BULLETIN OF N.F.I.F.W.I

January 2019 NEWS BULLETIN OF N.F.I.F.W.I 2

Executive Members - Eastern Zone in ZEC.

Com. Harish Desai - from Mumbai Div. III felicitated for addressingTrade Union Workshop at Thanjavur Division.

Zonal President - EZ addressing Trade Union Workshop of BurdwanDivisional Federation

Zonal Executive Members of NCZ Participating in Educational Seminar .

Zonal Executive Council Meeting of Eastern Zone.

AIP Shri Vinay Babu felicitating MD Mrs. Usha Sangwan on herretirement.

Newly elected Divisional Office Bearers of lucknow Div. Fedration withCentral & Zonal Leaders of NCZ.

Educational Seminar Organised by North Cenrtal Zone.

3January 2019 NEWS BULLETIN OF N.F.I.F.W.I

Ref: CO/CRM/1 133/23 28th Sept 2018

To,All Zonal Managers,All Regional Managers (CRM)All Sr/Divisional Managers,M.D.C., Audit & Inspection

In view of the directions given by IRDAI, Central VigilanceCommissioner, Ref: CO/F&A/Banking dt. 26/09/2018 and in order to arrestfraudulent misuse of cheques/Demand Draft it is required to invite theattention of the Policyholders, to draw the cheque/DD favouring`Life Insurance Corporation of India, Pol No.....' on the face of theinstrument. Whenever single cheque is used for payment of multiplepolicies, one Policy number is to be written on the face of the instrumentand the other Policy numbers may be written on the back of the instrument.In such cases the Policyholders may be advised to write their name on thereverse of the cheque.

In order to educate the Policyholders and to avoid inconvenience to all,these instructions may be inserted by all Divisional Offices in the next lot ofprinting of Pre-printed stationery used for Receipts/ PremiumNotices/reminders to the Policyholders. Further you may give due publicityto this aspect among field-force, employees and policyholders bydisplaying posters near the cash counters, Premium Points ofAgents/Developments Officers/SBAs etc..

You are requested to issue necessary instructions to all Divisionoffices/branches under yourjurisdiction to this effect.

Chief (CRM)

RE: Policy Number and Name of the Assured on cheques/DDsdrawn by the Policyholders

Central Office,Marketing Department, 3rd floor,Yogakshema Bldg, West Wing, J.B.Marg,Mumbai - 400 021.Tel. 022-22027527, 022-66598331,Fax.022-22824386

Ref.: CO/CRM/1136/23

ToAll Zonal Managers,All Regional Managers (CRM),All Sr./Divisional Managers,M.D.C.,Z.TC., Audit & Inspection.

This is further to Circular ref.: CO/CRM/1051/23 datedDischarge Form for payment of Claims.

For making various policy payments such as Survival Benefit and MaturityClaim payments to the policyholders we call for duly executed dischargeforms witnessed by a credible person who knows the policyholder andconversant with the language of the discharge form.

We have received numerous queries/complaints from the customers inthis regard questioning the need for witnessing of the discharge form by acredible person who knows the policyholder. We had therefore referred thematter to our Legal Department for their opinion.

In view of the opinion received from Legal Department in the matter andIRDAI Circular ref.: IRDA/LIFE/CIR/MISC/134/07/2016, it has beendecided as follows :

1. Presently, discharge voucher containing the policy number, natureof payment, amount of claim under different heads of accountincluding deductions, if any, and other relevant details is sent inadvance to the policyholders/assignee under policies where SB /Maturity claim will fall due. In case of death claim, dischargevoucher containing the aforesaid details is issued to theclaimant/assignee, when the claim is admissible. This is in tune withthe instructions issued by IRDAI. Hence, for all SB, Maturity andDeath Claims, we shall continue to send/issue discharge form asper the existing practice.

2. If the policyholder / claimant expresses his / her unwillingness/ reluctance to obtain the signature of witness on the dischargeform, the policyholder/claimant should be asked to notify in writinghis/her unwillingness/reluctance to submit the discharge form dulywitnessed specifying the reasons thereof. On receipt of the dulysigned letter from the policyholder/claimant, the claim may beprocessed as per the existing procedure subject to receipt of allother requirements.

3. The other instructions of keying in the options in the module to bedone as stated in Circular ref.: CO/CRM/1051/23 dated 16/12/2016.

4. The letter received from the policyholder/claimant is to bepreserved along with the other claim papers and sent for scanningas part of EDMS incremental documents.

Kindly bring this to the notice of all the Offices under your jurisdiction.

Cheif (ULIP)

4th October, 2018

16th December,2016 regarding

Re : Witness on discharge form for payment of claims

CRM Department, Central Office.5rd floor (Link)"Yogakshema",Jeevan Bima Marg, P.O.Box No.19953Mumbai - 400 021.Tel. 66598353, Fax.22825829E-mail. co [email protected]

EDITORIAL BOARD

CHIEF EDITOR:

All India President.

EDITOR:

Secretary General.

ASSOCIATE EDITORS:

Resident Secretary,(Mumbai).

Zonal Resident Secretary, WZ.

ADVISORS:

CHIEF FECILITATOR:

Ex - All India President.

SHRI. M. VINAY BABU.

SHRI. VIVEK SINGH.

SHRI. D.P.YADAV.

SHRI. WILLIAM LAZARUS.

All C.S. Members.

SHRI. MIHIR LOKHANDWALA.

To, Date-07-08-2018Shri. Piyush Goel Ji,Honourable Minister of Finance,Government of India,North Block,New Delhi-110001

Respected Sir,

The Development Officers in Life Insurance Corporation of Indiabelong to Class-II cadre and their major function is to procure newbusiness through their agency organization and to render prompt aftersales service. The performance of Development Officers mainly dependson the market scenario. The performance of a Development Officer is nowbeen assessed by Life Insurance Corporation of India, DevelopmentOfficer (Revision of Certain terms and condition of service) AmendmentRule 2016. Initially, the Special Rule was introduced in the year 1989based on a memorandum of understanding (MOU) between ourFederation & LIC Management signed in the year 1988. The Special Ruleswere modified in the year 2009 and the conditions were made very toughand harsh. Many D.O’s were terminated due the modified rules of 2009.Finally some modifications were done to the Special Rules 2009 in theyear 2016.

However, since introduction of Special Rule 1989, Indian Life Insurancemarket has gone through sea changes especially after opening ofinsurance sector in the year 2000. The Development Officers are nowfacing a lot of difficulties to procure sufficient amount of new business fromthe market due to so many factors like presence of other 23 privateinsurance companies, presence of so many alternative channels withinLIC (Bank assurance, Direct Marketing, CLIA’s etc.), frequent changes inexamination system & syllabus done by the IRDAI for recruitment of newagents, denial for reimbursement of marketing expenses (like ACA) to theDevelopment Officers and lastly due to introduction of GST @ 18% on LifeInsurance Premium. The Development Officers are also facing problemsdue to major shift in customer’s choice from long term regular plans toSingle Premium Plans & short term plans. In the year 1989, thepercentage of single premium policies was almost Zero. However, duringlast Financial Year (2017-18), more than 60% of LIC’s First PremiumIncome has come through single premium plans only and at present theDevelopment Officer’s are getting only 5% credit on selling of all SinglePremium Policies and 30% & 60% credit for plan less than 10 years & 15years premium paying term to justify their prescribe expense as perSpecial Rule 2016.

As a result of all these factors, at present majority of our members arefacing tremendous problems to justify their prescribe expense limit as perSpecial Rule and more than 48% of our existing Development Officers arefacing different kind of penalties as per Special Rule 2016 like reduction ofConveyance Expenses, no increment, decrements and even terminationfrom service. By the time more than 600 permanent Development Officerhas already been terminated and more than 400 Development Officer arealso waiting for termination letter. Situation has now reached to such apoint, that a Development Officer after completing 32 years of service aswith LIC are getting termination notice from LIC as per Special Rule 2016and that too just before 19 days from his date of retirement from service.

Sub: Matter’s concerning the employment security of LICDevelopment Officers.

NATIONAL FEDERATION OF INSURANCE FIELD WORKERS OF INDIA


A good number of Senior Development Officers even after completing 25years of service are also been forced to opt for VRS to save themselvesfrom terminations. On receipt of the termination notice one DevelopmentOfficer from Gorakhpur Division has already committed suicide. The newshas already come in all electronic and print media causing a serious faceloss of most prestigious institution like LIC in the eyes of common people.Moreover, during last five years, LIC had recruited more than 10,000 newDevelopment Officers out of which only 1500 Development Officers arenow still continuing their service with LIC and rest 8500 DevelopmentOfficers either resigned seeing no scope to fulfill the confirmation criteriaset for them or terminated by LIC for non fulfillment of confirmation criteria.

The rule of having worked for at least “7 years” was substituted with “10years” has drastically affected Development Officers who have beenterminated under amended Special Rules, 2016 and completed more than7 years of service but less than 10 years. They were not eligible for Re-appointment into class-III as per amended rules. There were notransitional concessions given when the rule is reduced from 10 years to 7years.

Moreover, the said Gazette notification of Life Insurance Corporation ofIndia Development Officers (Revision of Certain Terms and Conditions ofservice) Amendments Rules, 2016, clearly mentions in “the ExplanatoryMemorandum” at the end of the Notification that “it is certified that noDevelopment Officer of Life Insurance Corporation of India is likely to beaffected adversely by the notification given with retrospective effect”.

In view of the Explanatory Memorandum in the Gazette and also theprinciples of Natural Justice, we request your kind self to see that all thoseDevelopment officers who were adversely affected, be safeguarded andabsorbed into Class III service.

Unless, some steps are been initiated on urgent basis to remove thegrey areas of Special Rule 2016 based on current market situation, theexistence of our class in the house of LIC may be at stake in near futurecausing serious threats on growth and prosperity of our beloved institutionespecially during this competitive environment.

Under such a crucial situation, we sincerely urge upon you to consider thefollowing points most sympathetically to ensure employment security ofour class.

1. 100% credit of First Year Premium income for all Non-Single andSingle Premium Plan (irrespective of Premium Paying Term and Plan)to justify our prescribe expense limit as per amended Special Rule2016.

2. Reimbursement of Marketing Expenses/Business ProcurementExpenses to all Development Officer so that every DevelopmentOfficer can go for aggressive marketing to procure more & morebusiness for LIC.

3. Annual Remuneration should freeze or stagnate when theDevelopment Officer reaches age 50. There should not be anyescalation of cost after age 50.

4. Instead of termination from service as Development Officer due tonon-fulfillment of prescribe expense limit as per amended SpecialRule 2016, he/she should be automatically absorbed in administrativeside (Class-III) with protection of wages.

5. Exclusion of some components which are related to performing ofofficial duties like Fixed Conveyance Allowance, Road Tax and


Insurance Premium of vehicle, MTA, Telephone & Mobile Bills from

cost.

6. There are 810 Female Development officers on roll out of a total of

23281 D.O’s as at 31/03/2016 i.e.3.4% only. There are 6824 female

class 1 officers out of 32842 class 1 officers ( 20.77% )and 16734

female employees out of the total of 58650 class 3 & 4 employees

( 28.53%) in LIC as at 31/03/2016. Thus a total of 23558 female

employees are entitled for Maternity leave in LIC but only 810 females

are not supposed to avail this benefit as there is no provision to

exclude the remuneration paid to a female Development Officer during

maternity leave. We request that the wages paid to the lady

Development Officers during the maternity leave should be excluded

from the cost.

7. The wages of Sundays and national holidays, Medical Leave availed

due to health condition, Election duty days, Natural disasters,

Unforeseen Bands and Riots, Special conditions prevailing in Jammu

& Kashmir, North Eastern States etc have to be excluded from the

calculation of “annual remuneration” to give some relief to the

Development Officers from their ever escalating expense limit.

8. Development Officers should be allowed to develop a stable agency

organisation for LIC without any threat of penalties as per Special

Rules, during the initial five years after confirmation. There should be

only one criterion for first five years and that is average net addition of 5

agents every year.

9. Credit of Business procured by the spouse/close relative of CLIA’s as

supervised agent should be given to the respective Development

Officer for justifying his/her cost-ratio as per Special Rule as CLIA’s are

now being appointed from the existing professional agents recruited,

nurtured and developed by the respective Development Officer.

10. Since introduction of service tax on life insurance premium, we were

demanding for withdrawal of service tax on insurance premium, as a

special case, with the apprehension that it would grossly affect the

total sale of life insurance policies, since life insurance plays an

important role in providing social security. Our apprehension has

already proved in reality as since introduction of service tax on all

plans of LIC with effect from 1st January 2014, total number of sales of

LIC had already slashed down almost 50%. We request you for a

favorable review on the proposed rate of GST on insurance premium

to its lowest slab if at all cannot be waived totally as banking sector,

food grains or other essential commodities are waived of any taxes.

We sincerely request you to consider all the points mentioned above most

sympathetically not only to give some relief to our members but also to

ensure future growth of LIC.

With best regards,

Yours Sincerely,

(Vivek Singh)

Secretary General

Ref: CO/Mktg/FP/26 06.07.2018

The Zonal Manager,

LIC of India,

Zonal Office,

Bhopal/Kolkata/Patna/New Delhi/Kanpur/Chennai/Hyderabad/Mumbai

This is with reference to Memorials/Appeals submitted by

Development Officers/Ex-Development Officers regarding relaxation of

Cost Ratio and Memorials/Appeals against termination order issued as

per the provisions of Life Insurance Corporation of India Development

Officers (Revision of Certain Terms and Conditions) Rules, 2009 i.e.

Special Rules,2009 andAmended Special Rules,2016.

The aforesaid Memorials/Appeals are forwarded to Central Office

either by respective Zonal Offices or directly submitted to Central Office in

the form of "Advance Copy" by concerned Development Officer/Ex-

Development Officers. Such Advance Copies of Memorials/Appeals

are forwarded to Zonal Offices and relevant requirements are called from

respective Zonal office such as Business Performance, specific

Recommendations, relevant office notes, etc. On receipt of all the

requirements from Zonal Offices, the Memorials/Appeals are to be placed

before the Competent Authority i.e. Chairman/Managing Director for

decision as per the provisions of Special Rules 2009/ Amended Special

Rules,2016.

We observe that there is inordinate delay in submitting such

Memorials/Appeals and related requirements of the cases by Zonal

Offices. The Managing Director has taken a serious view of such delay.

In view of the above, you are advised to forward the

Memorials/Appeals along with all the requirements within thirty days from

the date of receipt of the Memorial/Appeal at Zonal Office. '

Kindly also ensure that the above mentioned requirements related

to Memorials/Appeals should reach to Central Office within thirty days

from the date of receipt of communication from Central Office.

Executive Director (Marketing/P.D.)

Re: Memorials/Appeals submitted by Development Officers/Ex

-Development Officers.

Central Office,Marketing Department, 3rd floor,Yogakshema Bldg, West Wing, J.B.Marg,Mumbai - 400 021.Tel. 022-22027527, 022-66598331,Fax.022-22824386


allocated to policy holders as bonus. Now this percentage is 90%.However this allocable percentage of amount is ascertained afterpayment of tax @ 12.50% plus cess to the Govt. as per section 115 Bof Income Tax Act 1961. So when this bonus allocated to the policyholders is again taxed under the provision under section 194 (A), it isactually taxed twice.

LIC has been performing more than expectation of the Govt. since itsformation. It is now the biggest financial PSU and it always act as thesaviour in crises. To wipe out the above mentioned anomalies andinjustices and to bring more and more people under the ambit of LIC tostrengthen further, the provision of taxation on comparatively lower returnsfrom life insurance policies should be immediately withdrawn bywithdrawing section 194(A) of the concerned act.

We sincerely request you to consider all the points mentioned above mostsympathetically to remove the anomalies and to ensure future growth ofInsurance Industry and in particular LIC.With best regards,

Yours Sincerely,

(Vivek Singh)Secretary General

To, Date-07-08-2018Shri. Piyush Goel Ji,Honourable Minister of Finance,Government of India,North Block,New Delhi-110001

Respected Sir,

It is a well known fact that in any society insurance policies are still sold andnot bought. Even in the advanced countries like UK, USA, Germany,Japan etc. the concept holds good. In our country, where social securitymeasures are insufficient and poverty eradication has been an integralpart of all our national programmes, life insurance seems compulsory forall earning citizens.

It is also not deniable that corpus generated out of savings through lifeinsurance policies are never the result of an investment. While the scopeof investments through postal certificates, bank deposits and muchpublicised SIP is there, why should people accumulate money throughinsurance policies? Evidently, the maturity proceed of an insurance policyis a small yield after a long period of time. Therefore it is clear that peopledo not save through insurance policies to profit from investment.

Thus the introduction of section 194 (A) in the Finance Act 2014 for TDSfrom sum payable under the life insurance policies is an injustice to thepolicy holders trying to compensate the absence of national social securityof their own.

Section 10 (10D) of Income Tax Act 1961 does not allow tax exemptedproceed from an insurance policy taken on or after 01.04.2003 but upto31.03.2012 where annualised premium exceeds 20% of actual capitalsum assured. The section also does not allow exempted return frompolicies taken on or after 01.04.2012 where annualised premium exceeds10% of actual capital sum assured. But even if the policy proceeds qualifyunder section 10 (10D), it is taxed under newly introduced section 194 (A)@ 2%, where PAN is available and @20% where PAN is not available.

Points to be remembered here-

1. That section 194 (A) provides deduction of tax on BONUS i.e.dividend and the CAPITAL SUM ASSURED i.e. amount paid by apolicy holder both, which is completely unethical and nowherepractised in the world.

2. Since the premium depends on age and is higher for higher age, insome cases the annualised premium will be below 20% / 10% ofthe capital sum assured for younger ages but above 20% / 10% ofthe same capital sum assured and for the same plan and term forhigher age. It means for the same plan and term and capital sumassured younger policy holders will qualify for section 10 (10D) butthe older policy holders will not. It further means that the elderlypeople will be unnecessary taxed.

3. Earlier 95% of the surplus amount after valuation every year was to be

Sub: Impact of Section 194 (A) of Income Tax Act 1961 on LifeInsurance Market


Ref: IRDAI/Life/Misc/Cir/2o2112/2018 13th Dec 2018

ToAll Insurers

Reference is invited to the provisions of Section 64 VB of Insurance Act,1938 and the circular ref: IRDA/Life/Misc/Cir/06/05/2015 dated 17th May2015 on the issue of acknowledgements on collection of premiums. Inorder to enhance the policyholder protection and information, the followingguidelines are issued under the powers vested with Authority vide Section14(2) of I RDAAct,1999.

Wherever the mobile phone number of the policyholder is available inpolicy records with the Insurer, the receipt of premium by the Insurer undera policy shall be immediately informed to the concerned policyholder onhis mobile phone number by an automatic SMS generated by the system.In case of new contracts, it may be ensured that the correct mobile phonenumber is captured to ensure SMS is sent on receipt of premium by theInsurer.

All Insurers shall put in place systems and procedures to ensure the aboveintimation to policyholders. The above guidelines shall be effective from1st January 2019.

(Dr Subhash C. Khuntia)CHAIRMAN

Sub: Intimation of receipt of premium through SMS by the Insurer tothe Policyholders


officer can give special support and assistance to all of their clubmember agents.Similarly, the MDRT Club is a private non governmental bodyunconnected with LICI in any manner whatsoever. It is a forum forperformers of both Life and Non-Life commission earners andaccords eligibility and recognition on both the criteria. However, asper existing provision, if an agent becomes MDRT in a single year,he/she becomes non-allottable for a period of five years based onhis/her one year performance is also not rational when you havealready relaxed the general condition for allotment of agents on thebasis average EFPI of Rs. 10 lakh during last 3 years.We sincerely feel that any direct agent should not be deprived fromallotment, if he/she has brought average 10 lakh EFPI during last 3financial years. Earlier also we placed our logical view in favour ofextension of allotment of all direct agents who are giving theirconsent for allotment without any restriction of their existing clubmembership status for further development of their career throughcontinuous motivation and guidance from a Dev Officer. Withdecades of experience of dealing with agents it is our firmconclusion that even all the successful agents require assistance,guidance and continuous motivation to excel in their field. While thenew agents require all kinds of hand holding by his/her mentor toestablish in the career, high profile agents like MDRT qualifiers alsorequire

specialised high level technical and marketing knowledge from theirmentors. This reality can further be confirmed through discussionwith such high profile agents also.

We therefore suggest for provision of allotment of all direct agentsregardless of their profile and status if they are interested and willingto be allotted under Development Officers of their choice for furtherprofessional development. This will certainly help LIC to retain theperformances of those agents even after their becoming direct.

LIC itself organises several training and motivational programmesfor all levels of agents fully understanding the need of such trainingand motivation.

There are many concessions given to alternate channels as far asallotment is concerned and we expect that in the long term interestof the Corporation the same parameters should be applicable to all.

We therefore request you to kindly address our aboveconcerns/issues and come out with a positive decision.

With best regards,

Thanking You,

Yours Sincerely,


NFIFWI/29/2018-20 Date-13-11-2018

To,The Managing Director (Mktg).Life Insurance Corporation of IndiaYogakshema, Mumbai– 400021

Respected Sir,

We are very much thankful for the recent changes introduced in theoriginal circular for allotment of agents (Ref: Mktg./ZD/19/2009dated 10/08/2009) through circular Ref: Mktg./ZD/12/2018 Dated12/06/2018. However, even after those changes, one of our longpending appeals for allowing allotment of all direct agents withoutany restrictions after permanent exit of any Development Officerremains unattended.

At present a good number of our successful Development Officersare going on retirement almost every month leaving behind hugenumbers of MDRT, CM’s, ZM’s & DM’s Club member agents. Thenumbers of retiring Development Officers are also increasingrapidly day by day. Our entire Club member agent remains fullydependent on their respective Development Officer to maintaintheir performance level. Naturally, after exit of Development Officerthey are not only getting demoralized in absence of regular help,motivation and assistance of their Development Officer but alsodeveloping a feeling of insecurity in their marketing activities tosatisfy their valued customers. As a result of which, in most of thecases, the performance of our MDRT, CM’s, ZM’s And DM’s clubmember agents are getting deteriorated. If you kindly analyze theperformance of those agents during last 2/3 years after exist of theirrespective Development Officer you may easily verify theauthenticity of our submission. In most of the cases, due to suddendecline of their performance either they are losing their existing clubmember status and taking entry in lower club causing loss ofbusiness for LIC or remaining stagnant without elevation to higherclub.

Sir, you must appreciate the fact that our near about 1, 25,000 CM’s,ZM’s & DM’s Club Members agents are most professional andproductive agents of our organisation who are contributing almost50% to 60% of LIC’s total New Business every year. Moreover, ournumber of Club Member agents are also not increasing since lastcouple of years rather decreasing. Naturally, we need to maintainour existing strength of Club Member agents at any cost. For thatreason only, in GOIBS 2017, the full SFYPI credit in respect of allclub member agents has been allowed to all Development Officersirrespective of agent’s year of standing so that every Development

Re: Modification needed on circular of allotment of Agents to

Development Officers.



NFIFWI will be considered as anti-organizational activities.

The matter is being viewed seriously by the organization and to

protect the interest of NFIFWI it is decided to act firmly against the

elements who are working with malafide intention to weaken and

tarnish the image of the NFIFWI and acting in a way prejudicial to

interests of the members in general, or affecting or jeopardising the

existence of the National Federation or hampering its progress. The

organization will also be taking legal action against all such

elements.

The manner in which the organization is fighting firmly the cases of

defamation/ litigation against the top leaders and cases against the

decisions of the Organization, filed in courts by some non-

members, the Organization hereby decides that, a Legal Team will

be constituted in next NEC , and will be empowered to function

across the country to fight and to take legal action against all those

non-members or persons who are trying to undermine the

organization through social media by posting or sharing

unwarranted things and making remarks almost daily against the

organization.

The NFIFWI requests all its members to refrain them self from

keeping any kind of organisational relationship with such

unwarranted people, and not to add non members in any groups.

Whenever, any comment is made against the Organization in the

social media posting or through posting on Facebook, we request

the members to immediately take screen shots of the same and

send it to the Divisional Secretary.

All the Presidents and the Secretaries at every level are suggested

to spread awareness among their members to be aware of such

people and ask members to respond in the same manner

immediately whenever they find any nuisance against organization,

being done by any such notorious personality.

Some of our NF leaders, who have been expelled from the

organisation due to financial irregularities and disobedience of

orders of the organization, are also revengefully trying to weaken

this great organization. The petition filed in court also made a

vicious attempt to harass the organization and its leaders have

miserably failed. But today such people who are totally desperate

are using others shoulders to continue their henious attempts

against the organization to weaken the organization and to tarnish

the image of top leaders and organization at large. We need to be

more vigilant and cautious of such bad elements.

Regards.

(Vivek Singh)

Secretary General

NFIFWI/18-19 26th September 2018.

To,All Members of NFIFWI.

Some of non-members who were expelled from the organisationdue to anti Federation activity or disobeying the organisationaldirectives/guidelines issued by the Divisional / Zone / CentralFederation or due to Financial Irregularities done while holding thechair and some of them are not even Development Officers as ondate and some other people who are being members of NFIFWI,are working with a malafide intention to weaken this organizationby writing false & baseless letters to the management and postingsin the social media, Working to upset the top leadership and totarnish the image of top leaders and Organization at large by filling apetition against the Organization in court. We have to keep an alerteye over all such dirty people.

The Social Media postings are hampering the functioning ofNational Federation at all levels and also dividing and weakeningthe Organization by spreading false information. It is also observedthat baseless allegations and personal accusations are beinglevied against the Office Bearers and their functioning tarnishingthe personal image of the Office Bearers, who are working for thecause of N.F.

To curb such activity decision and direction was taken by NFIFWIand informed to all the members of NFIFWI. We reproduce here thedirection of the NFIFWI.

“It was decided that No member/office bearer of N.F shouldpost/comment on any matter which is related to National Federationin the social media, as it is affecting the interest of the N.F. Anymember violating the direction, and posting/commenting in thesocial media will be treated as anti Federation activity. Members aredirected “not to engage in any activity with non-members on thematters of organizational or related issues.”

“Any Organizational issues or Feedback of any nature should begiven in the respective National Federation Forums only and not inSocial Media.All the NEC members were requested to bring it to thenotice of all the members in respective Divisions immediately andmonitor the anti Federation postings in the social media. Actionshould be immediately initiated by the respective Division if there isany violation of the direction and decision of the NFIFWI.”

Inspite of the direction of the NFIFWI, some members are actingagainst the direction and involving in anti Federation activities. TheSecretary General will be constrained to initiate appropriate actionin case of violation of the direction of the NFIFWI.

Henceforth, any kind of relation with non members or, sharing of

postings in the social media posted by such non members, and

circulation of the letters written by them, among the members of



13. Ambulance charges Maxi Rs.5000/-

14. Lasik laser treatment: Maxi. Rs.35,000/- per eye.

15. Maternity Delivery charge Normal: Rs.65,000 and caesarian:

Rs. 125,000/-for 1st two child.

16. Ambulance charges Rs. 5000 maxi. per occasion.

17. Cochlear implant Rs.10 lakh with Rs1.50 lakh co sharing. 18.

Physiotherapy (part of pre/post hospitization) Rs.40,000 per

person per year

19. Thalessima treatment 75% of sum assured.

20. Domiciliary hospitalization 20% of sum assured.

21. Robotic surgery- Allowed only for cancer, brain and spine

cases.

22. Claim intimation: within 7 days of hospitalization to LIC office.

23. Claim submission: within 20 days of discharge from hospital.

24. TPA names ( For cashless)

i. Western, North MD India 18002335588

ii. North central Raksha TPA 18001039533

iii.Central Zone Health India 1800220102

iv.East , East Central Zone Heritage Health 18003453477

v. South Central Zone Medi Assist 18004191154

vi.South Zone Vidal Health 18004258565

Additional requirement for NON CASHLESS CASES:-given

below:

Claim documents required (Basic and Normal case):

a.Claim form

b.Discharge summery (Original)

c. Doctor prescription (Copy only. Duly verified by Class I

officer of LIC),

d.Bills/cash memos and receipts (Original),

e.Diagnostic reports (Copy only. Duly verified by Class I

officer of LIC),

f. Dependent certificate.

g.Contact number, email id, & correspondence address of

claimant.

Colleagues are cautioned that final interpretation as given by New

India Assurance company in their policy document and the policy

terms and conditions as mentioned in the policy document available

with LIC of India and New IndiaAssurance Co Ltd will hold good and

will be supreme for any interpretations.

1. Validity: From 1-4-2018 to 31-3-2019 and anywhere in India

only.

2. Type: Floater.

3. Eligible insured: Self (in service or retired), spouse,

independent children till their marriage, dependent male child

up to age 21 and up to 25 if student; Female dependent child:

Unmarried, widowed or divorced, Dependent parents or

parent- in- laws of an in service employee; Spouse &

dependent children of deceased employee; physically

handicapped or mentally retarded fully dependent children.

Financial dependence means income up to Rs. 9,450/- pm.

4. Types of cover : All illnesses/ diseases/surgeries as approved

as also the following:

i. Maternity, New born child

ii. All pre existing disease covered.

iii. Diagnostic test without hospitalization covered.

5. 1.5% of SA as room charges. Maxi Rs. 7500, Rs5000/- and

Rs. 4000/- per day depending up on the type of city

classification. (Maxi Rs. 8500 per day for Class A with 40 or 50

lakh floater) for ICU NO Capping.

6. Hospital should have mini 15 beds /more than 10 lacs

population and 10 beds for up to 10 lacs population cities.

7. Pre hospitalization expenses up to 30 days payable. Post

hospitalization expenses up to 60 days payable.

8. Cashless : ADMISTRED by TPA as per Zone. E card issued

by TPA with photo identity needed.

9. Diagnostic test covered. Rs. 75,000/- per family payable only

ONCE during policy term per insured.

a. MRI / CT scan,

b. Sonography /Echo test

c. Biopsy( external or internal)

d. Treadmill e. Gastorscopy / colonoscopy f. EEG / EMG and

many more.

10. Surgeon fees and anesthesia fee: limited to 25% of Sum

assured.

11. Cataract Charges: Maxi. Rs.60,000/- per eye.

1 2 . A y u r v e d i c / U n a n i / h o m e o p a t h i c O N LY f r o m

GOVT/NABH/QCA approved institution.25% SA.

HIGHLIGHTS OF LIC STAFF MEDICLAIM 2018-2019


Ref: CO/Mktg/A/ZD/10/2018 Date: 30.05.2018

ToAll Zonal Managers, Regional Managers (Marketing),Sr. Divisional Managers In-charge of Divisions, andZTCs, MDC, STCs &Inspection and Audit Centres

Pursuant to the issuance of IRDAI (Appointment of Insurance Agents),2016, LIC of India (Agents)Regulations, 2017 which came into effect from02.02.2017 and Board Policy on Agency Matterswhich came into effectfrom 01.04.2018, the prevailing rules for Reinstatement of Agency ofTerminated Agents as per CO Circular Ref: Mktg/ZD/26/2009 dated04.09.2009 have been reviewed and the following instructions are issued:-

(A) Who can be reinstated:• Agent's whose Agency has been terminated for failure to bring inminimum business to be secured by an agent.

Care should be taken to ensure that the agency of those agents terminatedon account of a vigilance enquiry, disciplinary action, early claim etc. or forany reason whatsoever under Rule 16 of Agents (Rules) 1972 orRegulations 15 and 16 of Agents (Regulations) 2017 should not beconsidered for reinstatement.

(B) No. of occasions on which the agency can be reinstated:

1) Reinstatement can be done on Four (4) occasions (Maximum)from date of appointment, till the Agent becomes eligible forRenewal Commission.

2) Once an Agent becomes eligible for renewal Commission,he/she can be reinstated any number of times provided thereinstatement is done within 24 months from the date oftermination.

(C) Reinstatement of Agency where the Agent is not eligible forRenewal Commission (NERC):

1. Reinstatement of Agency can be considered for 4 occasions(maximum) till the agent becomes eligible for RenewalCommission:

(a) 1stoccasion of Reinstatement :

(i) A terminated agent may be reinstated within 12 months fromthe date of termination. The Competent Authority for allowingsuch reinstatement shall be the Branch In charge.

(ii) A terminated Agent may be reinstated if reinstatement is beyond12 months but within 24 months from date of termination. TheCompetent Authority for allowing such reinstatement shall beMarketing Manager.

(b) 2nd occasion of Reinstatement: A terminated agent may be

Re: Review of the Rules of Reinstatement of Terminated Agentssubsequent to the LIC of India (Agents) Regulations, 2017 and BoardPolicy onAgency Matters 2018-19.

Agency Section, Marketing Department,3rd floor, Central Office "Yogakshema",Jeevan Bima Marg, Mumbai - 400 021.Tel. 022-66598333, 8334 Fax. 22824386E-mail co_agency @licindia.com

reinstated if reinstatement is within 12 months from date oftermination, or beyond 12 months but within 24 months fromdate of termination. The Competent Authority for allowing suchreinstatement shall be the Marketing Manager.

(c) 3rd and 4th occasion of Reinstatement: A terminated agent maybe reinstated if reinstatement is within 12 months from date oftermination, or beyond 12 months but within 24 months fromdate of termination. The Competent Authority for allowing suchreinstatement shall be the Senior /Divisional Manager in chargeonly.

(d) Any occasion of Reinstatement which makes the agency eligiblefor ERC: The Competent Authority for allowing suchreinstatement shall be the Senior /Divisional Manager in charge.

Reinstatements under (c) and (d) above shall be done by Senior /Divisional Manager In charge ONLY, who shall allow the same on meritafter recording the reasons for the same in writing. The reinstatement inagency module shall be allowed only under the password of Senior /Divisional Manager In charge. However, if the situation so warrants,Senior / Divisional Manager In charge can duly authorize in writing anofficer, not below the rank of Administrative Officer, to give effect to thereinstatement in the agency module.

2. Reinstatement after the agent becomes eligible for RenewalCommission: The agent can be reinstated any number of times,provided the reinstatement is within 24 months from the date oftermination.

(a) 1stoccasion of Reinstatement: A terminated agent who isearning renewal commission may be reinstated within 24months from date of termination. The Competent Authority forsuch reinstatement shall be the Branch In Charge.

(b) 2nd and Subsequent occasions of Reinstatement: A terminatedagent who is earning renewal commission may be reinstatedwithin 24 months from date of termination. The CompetentAuthority for such reinstatement shall be the MarketingManager.

For clarity, the same is illustrated in the table below:-

Where reinstatement is considered, where Agent is not eligible forRenewal Commission (NERC)

Number of occasion(s) of Reinstatement Competent Authority

1st occasion of Reinstatement is within12 months from the date of termination.

1st occasion of Reinstatement is beyond12 months but within 24 months fromdate of termination.

2nd occasion of Reinstatement is within12 months from date of termination,or beyond 12 months but within24 months from date of termination.

3rd and 4th occasion of Reinstatement iswithin 12 months from date of terminationor beyond 12 months but within

Branch in charge.

Marketing Manager

Marketing Manager

Senior /DivisionalManager in charge


24 months from date of termination.

Any occasion of Reinstatementbeing considered within 24 months fromdate of termination, which makes theagency eligible for ERC

Where reinstatement is considered after the Agent becomes eligible forRenewal Commission (ERC)

Number of occasions of Reinstatement

1st occasion of Reinstatement within24 months from date of termination.

2nd and Subsequent occasion ofReinstatement within24 monthsfrom date of termination.

(3) Reinstatement in Fifth Agency Year or any subsequent Agency Yearprovided Agent is not eligible for ERC :It is reiterated that reinstatement in the Fifth and subsequentAgency Year which makes the agency eligible for RenewalCommission should be severely restricted. The CompetentAuthority for such reinstatement, namely the Sr./Divisional Managerin charge, will allow the same on merit after recording the reasonsfor the same in writing. Care should be taken to ensure that thereinstatement is not being done merely to make an agent eligible forrenewal commission. The reinstatement in agency module shall beallowed only under the password of Senior/Divisional Manager incharge or an officer, not below the rank of Administrative Officer,duly authorized in writing by Senior/Divisional Manager in Charge.

(D) Reappointment:All such agents who can be reinstated as defined in 'A' above butare not considered for reinstatement either due to exceeding 24months from the date of termination of agency or for any otherreason or agent who had resigned earlier will be considered forreappointment only. Under no circumstances, an agent who hasbeen terminated on account of a vigilance enquiry, disciplinaryaction, early claims, etc should be reappointed. Reappointment willbe considered as a new appointment. The Competent Authority forreappointment shall be Senior/Divisional Manager In charge.Reappointment shall be governed by Regulation 7 of AgentsRegulations 2017 and any such amendments from time to time.• Even if prior to termination/ resignation, he/she was eligible for

renewal commission under the old agency code, then he/she willnot eligible for renewal commission under the new agency codeallotted on Re-appointment in accordance with the provisionsunder the Regulation (7) of LIC of India,(Agents ) Regu la t ion ,2017 which came into effect from 02.02.2017.

• Also, no other benefits of the tenure of the old agency would bemade applicable to the new agency for gratuity, clubmembership etc.

All other provisions and instructions regarding Reinstatement andReappointment of terminated Agents given vide CO Circular Ref:Mktg/ZD/26/2009 dated 04.09.2009 and subsequent circulars thereof,remain unaltered.

The above changes have the approval of the Competent Authority andshall come into force with immediate effect and may please be brought tothe notice of all concerned.

Executive Director (Marketing/PD)Encl: Anne re "A"& Declaration

Senior /DivisionalManager in charge

Competent Authority

Branch in charge.

Marketing Manager

NFIFWI/30/2018-20 Date-14-11-2018

To,The Chairman,Life Insurance Corporation of IndiaCentral office, “Yogakshema”-Mumbai-400021

Respected Sir,

This is further to our letters and discussions on the above mentionedsubject and are compelled to bother you as we consider you as our lastlife line because of the serious nature of our case.

The much needed modification of Special Rules, which were notified bythe Govt. Of India vide Gazette dated 22nd January, 2016 brought a lot ofcheer and consolation to the Cadre of Development Officers. Even thoughthe rules were a solace to many D.O’s, difficulty is being faced by handfulof terminated Development Officers with regard to amendment made toRule 15 “Re-appointment of terminated Dev. Officers” of Special Rulesgiving retrospective effect from 1st August 2015 without giving anytransitional concessions, is drastically affecting Development Officers.

The rule of having worked for at least “7 years” was substituted with “10years” is drastically affecting Development Officers who have beenterminated under amended Special Rules, 2016 and completed more than7 years of service but less than 10 years. Regrettably, the modificationsmeant to ameliorate the sufferings of D.O’s has not fully solved thepurpose and due to the absence of transitional concessions affected thereappointment of Development Officers who have completed 7 years ofservice. Without iota of exaggeration, as we write this letter to you, all suchD.O’s are wallowing in severe depression and abject poverty.

In view of the Explanatory Memorandum in the Gazette and also theprinciples of Natural Justice, we request the Management to see that allthose Development officers who are adversely affected, be safeguardedand absorbed into Class III.

It is in view of the above that we make the observations and prayers. Westrongly believe that you would use your good offices to treat this onhumanitarian grounds, as our well wisher and as custodian of justice,equity and fairness.

We therefore, appeal at this point to hastily come to our aid as this is amajor issue for us and also for the terminated Development Officers,because it is very difficult to sustain furthermore.

We categorically once again mention that no terminated DevelopmentOfficer who had completed more than 7 years of service has moved thecourt of law on their termination under modified Special Rule 2016, nor anysuch type of case is pending in any court of the country. Rather they areliving on the hope that your kind heart would re-appoint them in class IIIcadre.

Once again requesting and hope that you will look into our grievance andtake steps to find remedy to the situation at the earliest.

Thanking You Sir With best regards,Yours Sincerely,


Ref: - Life Insurance Corporation of India Development Officers(Revision of Certain Terms and Conditions of service) AmendmentsRules, 2016 - Reappointment of terminated Dev. Officers (Rule 15)



Ref: CO/CRM/1 140 /23 24th October, 2018.

All Zonal Managers,All Regional Managers (CRM)All Sr. / Divisional Managers,M.D.C., Audit & Inspection Departments

This is with reference to our earlier circulars Ref: CO/CRM/982/23dated 27.07.2015 and Ref:CO/CRM/1020/23 dated 16.04.2016. Onreceipt of clarification from Insurance Regulatory Authority of India on theInsurance Laws (Amendment) Act, 2015, it has been decided tomodify the instructions given in the said circulars. This circular shallreplace the above mentioned circulars.

The applicability of the amendment in Section 45 will be as follows:

1. No policy can be repudiated on any ground whatsoever after theexpiry of three veal from the date of the policy i.e. from the date ofissuance of the policy or the date commencement of risk or the dateof revival of the policy or the date of the rider to the policy,whichever is later.

2. A policy may be repudiated at any time within three years from thedate of issuance of the policy or the date of commencement of riskor the date of revival of the policy or the date the rider to the policy,whichever is later, on the ground of fraud as defined underamended section 45.

A policy may also be repudiated at any time within three years fromthe date of issuance the policy or the date of commencement of riskor the date of revival of the policy or the date of the rider to thepolicy, whichever is later, on the ground that any statement of orsuppression of fact material to the expectancy of the life of theinsured was incorrectly made in the proposal or other document onthe basis of which the policy was issued or revived rider issued.

The decision of repudiation shall have to be communicated alongwith the grounds and the materials on which such decision is madein writing to the insured or the legal representatives or nominees orassignees of the insured.

3. If the policy is repudiated, then the Accident Benefit, Critical IllnessRider, Term Assurance Rider or any other rider shall not be payable.

4. Where policy is repudiated on the grounds of fraud, then nothing ispayable to the insured or nominee or assignee or legalrepresentatives of the insured or legal representatives of thenominees, as the case may be. Even in case of Single Premiumpolicies, where policy is repudiated on the grounds of fraud, nothingis payable on ex-gratia basis.

However, where the policy is repudiated within three years from thedate of revival of the policy on the grounds of fraud, then paid-up

Re: Amendment in Section 45 as per The Insurance Laws(Amendment) Act, 2015.

CRM Department, Central Office.5th Floor (Link), "Yogakshema",Jeevan Bima Marg, P.O.Box No.19953,Mumbai - 400 021.Tel : 66598353, Fax : 22825829E-mail co [email protected]

value plus bonus acquired and vested before revival, if any, ispayable to the insured or nominee or assignee or legalrepresentatives of the insured or legal representatives of thenominees, as the case may be. The amount paid for revival of thepolicy and thereafter is not payable. If the policy had not acquiredany paid-up value before revival, then nothing is payable.

5. Where the policy is repudiated on the grounds of misstatement orsuppression of material facts and not on the grounds of fraud, thenpremiums collected on the policy as detailed below shall berefunded to the insured or nominee or assignee or legalrepresentatives of the insured or legal representatives of thenominees, as the case may be, within a period of ninety days fromthe date of such repudiation:

(i) In case of Endowment f Whole Life / Term Assurance / MoneyBack type of plans, the total amount of installment premium(which is inclusive of Basic Premium and maybe extra premium,Accident Benefit premium and all rider premium) received underthe policy is to be refunded.

(ii) In case of Single Premium plans, the full amount of SinglePremium received under the policy is to be refunded.

(iii) In case of ULIP plans,, the gross amount of premium received isto be refunded. However, if the BID Value of the units as on thedate of booking of the liability exceeds the total amount ofpremium refundable, such excess amount should be adjustedtowards respective account code. Similarly, if the BID value ofthe units as on the date of booking of the liability is less than thetotal, amount of premium refundable, such shortfall should bemade good by debiting the respective account code.

(iv) X-charge, outstanding loan and loan interest, if any, should berecovered from the amount to be refunded.

(v) Extra premium, medical fees, administrative expenses andstamp fees should not be recovered from the amount to berefunded. Commission paid to Agent and Credit given toDevelopment Officer should not be recovered / revoked.

6. Where policy is repudiated within three years from the date ofrevival on the grounds of misstatement or suppression of materialfacts and not on the grounds of fraud then the amounts as detailedbelow shall be refunded to the insured or nominee or assignee orlegal representatives of the insured or legal representatives of thenominees, as the case may be, within a period of ninety days fromthe date of such repudiation.

When revival is called in question, the FUP should be shifted to the FUPprior to the date of revival and based on the status of the policy before thedate of revival, the amount to be refunded should be worked out.

(i) Only revival done on the basis of evidence of health (such as DGH,Medical Report, Special Medical Reports) can be called in question.

(ii) If the policy has not acquired any paid-up value before revival, thenthe total premium received under the policy since inception alongwith premium amount received for revival of the policy andthereafter is to be refunded.

(iii) In case of Endowment / Whole Life type of plans where the policyhad acquired paid-up value before revival, paid-up value plusbonus, if any accrued and vested before revival as per planconditions along with premium amount received for revival andthereafter is to be refunded.

(iv) In case of ULIP plans, BID value of units as on the preceding day tothe date of revival along with premium amount received for revival


and thereafter is to be refunded. The user should find out the exactamount of Bid value as on the preceding day to the date of revivalfrom the Fund Summary statement and premium paid under thepolicy from premium history. The amount payable should becompared to the BID value and the excess / shortfall should beaccounted by adjusting / debiting the respective account code.

(v) In case of Money Back plans, where one or more Survival Benefitsare paid before the revival but not by virtue of such revival, thensuch SB is not to be recovered. However, if the policy had acquiredany paid-up value before revival, paid-up value plus bonus, if anyaccrued and vested before revival as per plan conditions along withpremium amount received for revival and thereafter is to berefunded.

(vi) In case of Money Back plans, where one or more Survival Benefithas fallen due by virtue of or after revival, which is subsequentlycalled in question, then such Survival Benefits settled should berecovered from the amount refundable. The amount refundable mayeither be total premiums received under the policy or paid-up valueplus bonus, if any, accrued and vested before revival as per planconditions, along with premium amount received for revival andthereafter.

(vii) In SB-CUM-REVIVAL cases, where the revival is subsequentlycalled in question and treated as NULL & VOID, the total premiumsreceived under the policy or paid-up value plus bonus, if any,accrued and vested before revival as per plan conditions, togetherwith the premium received on revival and thereafter should berefunded. The amount of SB utilized for revival of the policy andbalance SB paid if any of the policy should be recovered from suchrefundable amount.

(viii) If any of the recoverable SB had been paid with penal interest,then such penal interest paid is also to be recovered from therefundable amount.

(ix) If the recoverable SB was earlier adjusted towards recovery of loan,loan interest ,premiums or any other dues, then all suchadjustments should be reversed.

(x) X-charge, outstanding loan and loan interest, if any, should berecovered from such amount to be refunded.

(xi) Extra premium, medical fees, administrative expenses and stampfees should not berecovered from the amount to be refunded.Commission paid to Agent and Credit given to Development Officershould not be recovered / revoked.

7. If on repudiation of a policy the amount payable is less than theamount recoverable from the insured/claimant the amount to berecovered shall be treated as excess payment to policyholders/claimants.

8. Reinstatement of surrendered policies can be treated at par with therevival of the policy.

9. In cases where a claim is reported after the expiry of three yearsfrom the date of issuance of the policy or the date ofcommencement of risk or the date of revival of the policy or the dateof the rider to the policy, whichever is later, the policy cannot bequestioned on the grounds of fraud or suppression/concealment ofmaterial facts. However, such claims have to be investigated toascertain that the claim made is genuine. Wherever, claims are notfound to be genuine (for e.g. cases involving fake death certificate)such cases shall be referred to Fraud Monitoring Committee as perrelevant provisions.

It has to be noted that proof of age can be called at any time if age

is not admitted or if any discrepancy is observed, and no policyshall be deemed to be called in question merely because the terms.of the policy are adjusted on subsequent proof that the age of thelife assured was incorrectly stated in the proposal.

Keeping in view the above, it has been decided to treat death claimswhere claim arises within three years from the date of the policy i.e.from the date of issuance of the policy or the date of commencement ofrisk or the date of revival of the policy or the date of the rider to thepolicy, whichever is later, as given below:

I. Death Claims where Claim arises within 3 years and intimatedbefore the expiry of three years from the date of the Policy:

It has been decided to conduct Claims Investigation in such cases(For the extent of authority to conduct claim investigation and waiverof the claim investigation refer circulars ref: CO/CRM/984/23 dated07th August 2015 and ref: CO/CRM/991/23 dated 30th November2015).

II. Death claims where claim arose within three years but reported afterthe expiry of three years from the date of the Policy:

It has been decided to call for only the abridged, Claim EnquiryReport for such cases as applicable for death in the 4th and 5th yearof the policy. (refer circular ref: CO/CRM/1077/23 dated06.09.2017).

All other requirements as applicable to claims arising within threeyears shall be called for in respect of (1) and (11) above.

Death Claims where Claim arises after 3 years from the date of policy:

All policies where death of the life assured takes place after threeyears from the date of policy i.e. date of issuance of the policy orthe date of commencement of risk or the date of revival of the policyor the date of the rider to the policy, whichever is later is classifiedas Death claims arising after three years from the date of policy.

It has been decided to call for the abridged Claim Enquiry Reportfor such cases where death occurred in the 4th and the 5th year ofthe policy. (refer circular ref: CO/CRM/1077/23 dated06.09.2017)

It has also been decided to call for the certification of death ofpolicyholder from Agent (5 year standing)/ Development Officer /SBA/ Employee for all Non early death claim arising from the 0thyear. (refer circular ref: COICRM/1127/23 dated 10.07.2018)

In the light of revision in our instructions all cases repudiated on orafter 26.12.2014 for which the revised instructions are relevantshould be re-opened and any payment that may be due be paidalong with penal interest.

Section 45 as amended by Insurance Laws (Amendment) Act, 2015 isattached to this circular asAnnexure-1 for ready reference.

Please bring this to the notice of all offices under your jurisdiction.

Executive Director (CRM)


Letterhead:

1. The full name of NF to be printed on letterhead2. Only One Logo at the Top Left Corner of Letterhead3. The Central Federation Letterhead: The NF

Registration Number to be put just below theNF Name in Brackets

4. Then below that Address of Registered Office of theNF.

5. Then below this the NF President’s Name MobileNumber and Email ID on Left Side and the SecretaryGeneral’s Name Mobile Number and Email ID on theRight Side

6. The Upper Border Bold7. The Bottom Border Normal8. The Correspondence Address of Secretary General

and Website Address of NF below the BottomBorder

9. The Colour of Letterheada. The Colour of Logo is fixedb. The Name of NF in Bold Letters in Uppercase i.e.

Capital Letters and in Red Colourc. The names of the President and Secretary

General in Red Colourd. The Post and Other Details in Royal Blue Coloure. The Border Lines:

The Upper Red Colour Bold LineThe Lower Royal Blue Colour Normal Line

10. The Letterhead for the Zonal Federation andDivision Association

a. Below the Title of NF: The Name of theZone/Division and below that “Affiliated to NFIFWIRegistered Number Reg. No. :ALC/KARYASAN-17/11295. to be Written Brackets

b. The Office Address should be mentioned of theconcerned Zone or Division NF Office (only if theyare having NF Office at Zonal/DivisionHeadquarters otherwise the space should be leftblank)

c. Then below that the Zonal President / DivisionPresident Name Mobile Number and Email ID onthe Left Side and Zonal Secretary / DivisionSecretary Name Mobile Number and Email ID onthe Right Side

d. The Correspondence Address of Zonal Secretary /Division Secretary at the Bottom of the Letterhead

Members

Sh. Ashok Patil Vice President AIl India.Sh. S Anand Zonal Secretary South Zone.Sh. S B Ray Zonal Secretary EastZone.Sh. Deepak Vaghela Zonal Secretary Western ZoneSh. Prabhat Kumar Zonal Secretary East Central

Zone

Discussions Held:The Logo

1. The Logo is already registered.2. What should be the colours?

a. The Background: The Upper Half White Colourb. TheBackground: TheLower Half Red Colourc. The Colour of Letters, Hands and Chakra: Blackd. The Colour of The Stick/Handle of Flame: Blacke. The Colour of Flame: Red

3. No Borders around The Logo4. To fix up the Proportion of Dimensions i.e. Proportion

of Height and Width5. Who can use the logo on Letterhead

a. The Central Federationb. The Zonal Federationc. The Divisional Federationd. The Branch Federation

6. Who can use the Logo on Visiting Cards?The President and Secretary of Central FederationZonal Federation and Division Federation and AllRes Secretary#No Other Office Bearers other thanthe above #

7. The use of the Logo for Publication Purpose:The NF Logo will be used only on NF Exclusive andOfficial Publications such as Reports of theSecretary General, The Zonal Secretary and TheDivision Secretary, The Telephone Directory,Souvenirs. Banners, Sign Boards of NF Office,Official Website of NF, Mobile App of NF, the NewsBulletin etc.

8. Design:The Sample with Proper Colours and ProportionateDimensions will be provided by NF.

Report of Logo and Letterhead Committee Meeting


NFIFWI/21/2018-20 Date-02-10-2018

To All the members of NFIFWI

Dear comrades,

We have been receiving queries regarding the data being collected for the

Group Insurance to be given to P&GS, mode of payment and also the likely

premium to be paid. NFIFWI has given the initial data of the group to be

covered and the other data required by the C.O P&GS department.

The matter has being continuously pursued with them, who in turn where

completing the process, involving Re-insurer. The proposal of the NFIFWI

was for a sum assured of Rs.50 Lakhs without medical, to all members of

the NFIFWI. The initial proposal was taken forward by the C.O P&GS

involving the Re-insurer. As the Development Officers are already having

group insurance cover of Rs.40 Lakhs along with outstanding vehicle

insurance of Rs.5 Lakhs, the reinsurer wanted the income particulars of all

Development Officers, and the other details as per the proforma sent, to

cover for additional Rs.50 Lakhs under non medical. As per the feedback

received from the Zones, the initial proposal of NFIFWI for Rs.50 Lakhs

insurance is modified as Rs.30 Lakhs, Rs.40 Lakhs and Rs.50 Lakhs. The

premium will depend on the group (larger the group, lesser the premium)

to be covered and we are expecting that the premium will be very

competitive and lesser than the other group insurance schemes in vogue.

The other details of the scheme will be known, once the data is given to the

C.O P&GS department, and will be finalized after placing the same, in the

ensuing NEC meeting going to be held on October 25th &

With best regards,

Comradely Yours

(Vivek Singh)

Secretary General

NFIFWI/24/2018-20 Date-28-10-2018

To All the members of NFIFWI

Dear comrades,

We are pleased to inform you that IRDAI has accepted the continuousrequests of our organisation and Corporation, and on 26/10/2018 issuedan exposure draft for Linked and Non linked policies, including very specialpoint for Benifit of lakhs of agents and policyholders, as a policy relateddecision, provisioning revival of policies, issued after 01/01/2014 up to theperiod of 5 years, which are presently being revived within a period of 2years only.

IRDAI advised all the stake holders to give their opinion and comments upto 15/11/2018. After that IRDAI will amend its existing rules and will sendnew rules to all the Insurance companies.

As soon as Organization received this news on 26/10/2018 during NECVadodara, through our RS (IRDAI) Shri Pratap Reddy ji, we haveimmediately placed it with full details before theAugust House of NEC.

It is a humble request to you all to kindly share this vitally importantinformation with all your agents and also tell them about the Organization'shectic efforts regarding this and ask them to inform their all suchpolicyholders whose policies were not getting revived due to prevailingrules, as a good news that, as soon as IRDAI will implement thesedecisions ,their policies could be easily revived with full benefits.

NF ZINDABAD

With best regards,Comradely Yours


Sub: Exposure Draft on IRDAI (Non-Linked Insurance Products)Regulations, 2018 (Revival period extended to 5 years from thecurrent 2 years in respect of non-linked products.)


NO OF AGENTS RECRUITED BY DEVELOPMENT OFFICERS DURING 1.4.18 TO 31.10.18

ZONE

NZ

NCZ

CZ

EZ

SCZ

SZ

WZ

ECZ

ALL INDIA

1-5 6-10 11-15 16-20 21 & ABOVE TOTAL DO

1800

1481

672

1176

1670

1380

2461

1047

11687

381

224

123

204

256

221

422

207

2038

67

54

24

31

47

40

83

31

377

21

11

4

9

15

25

7

101

9

12

10

4

6

6

9

8

65

10

3398

2565

1430

2656

3294

2597

5100

2250

23290

NIL AGENT

1117

785

603

1230

1302

935

2100

950

9022


CONCERN FOR BOTH MANAGEMENT & NFIFWI


To Date: 30th October 2018The ChairmanLIC of India“Yogakshema”

MUMBAI.

Respected Sir,

Owing to the verdict of the Honourable Supreme Court on Aadhar on26.09.2018 after the historic 38 days hearing and subsequent instructionby UIDAI to LIC to cease all operations with respect to Aadhar basedauthentication, LIC withdrew Aadhar as proof of age or identity for thepurpose of new business through the circular dtd. 19.10.2018 underreference CO/NB&R/193/2018.

This step is certainly going to curtail the scope of market expansion ofLIC. Under circular reference U&R/138/2016, Dated 25.06.2016, whenLIC introduced Aadhar as proof of age (Std. & non-std) & identity, thescope of selling LIC policies in the remotest part of the country wasopened. A thorough check will certainly reveal that after 25.06.2018majority of the LIC proposals contained Aadhar as age & identity proofcountrywide. For KYC purpose Aadhar had become the strongest andmost easily available document.

In a country like ours, where literacy rate is very poor in general andmore piteous in case of women, Aadhar has been the only documentavailable with them and our agents could penetrate in those sectors. It isestimated that 400-500 million of Indian people have only Aadhar and noother ID document. But with the ceasing of acceptance of Aadhar asdocument, this sector will again be out of our reach.

On the other hand UIDAI allowed the banks to accept Aadhar for directbenefit transfer (DBT), Govt. subsidy and few other purposes, of coursenot mandatorily. For subsidy purpose new bank accounts can also beopened accepting Aadhar as identity proof. Aadhar use will also continuefor welfare programme, PAN card and I-T returns.

Honourable Supreme Court during the judgement declared thatAadharis constitutional and is a tool of empowerment of the marginalised sectionsof the society. But the problem was with the undue disclosure of all facts ofan individual and unprotected privacy through online sharing ofbiometrics. This problem can be sorted out through offline verification toolslike QR code. This offline procedure will honour the Supreme Courtjudgment, ruling out biometric-basedAadhar authentication.

We therefore earnestly request you to kindly initiate steps to re-introduce Aadhar as document for New Business purpose and thereby toremove the hindrance from making way into a large section of the societyfor uninterrupted progress of LIC. Hope your necessary attention willaddress our concern and Aadhar as valid document will be brought backsoon.

With thanks and regards,Sincerely yours

(VIVEK SINGH)Sec. General-NFIFWI

Sub: Request for re-introduction ofAadhar as document.


Ref.: CO/MKTG/FPT/Agents Help Line 2nd November, 2018

All Regional Managers (Mktg)LIC of India.

Dear Sir,

In our efforts to continuously reinvent ourselves keeping customerpreference in mind and to attune our Field force to changing times, many ITinitiatives have been taken in recent times.

One such initiative is the Agents Help Line Module, which has beenlaunched on 1st November 2018. The Agents Help Line is made availableto active LIC Agents to raise queries regarding any plan sold by LIC ofIndia. The queries raised by theAgents will be answered by the designatedLIC employees.

The Agents can get the access to this module on URLhttps://onlinesales.licindia.in/agentshelpline/ Also a link will be providedon our website, licindia.in, shortly. The Designated employees can getaccess on Jeevan Sanchar > Impor tan t L inks or onhttp://10.240.14.197/agentshelpline/emplogin.do

We have attached herewith a PPT giving all the steps and details of theModule to be accessed by the Agents, to raise the queries and also by theemployees who will answer the said queries.

Also find attached herewith, a write up mentioned as Agents Manual andEmployees Manual. Both these manuals give a thorough step by stepguidance on the working of the Agent’s Helpline. Kindly inform allconcerned and ensure that the agents and employees are trained to usethis facility.

Yours faithfully,

Chief (Marketing)Sd/-

Re: Agents Help Line

CRM Department, Central Office.

CRM Department, Central Office.

Ref.: COICRM11142 /23

ToAll Zonal Managers, All Regional Managers (CRM),

This is further to Circular ref.: CO/CRM/1136/23 dated 4th October, 2018regarding Witness on Discharge Form for payment of Claims.

For making various policy payments such as Survival Benefit, MaturityClaim & Surrender payments to the policyholders we call for dulywitnessed discharge forms.

The matter has been re-examined and it has been decided to dispensewith the witness in the discharge forms for Survival Benefit, Maturity Claimand Surrender Payments. The discharge forms are being modifiedaccordingly and being sent for incorporation in the module.

In cases of policyholders/claimant(s) affixing thumb impression, signatureof attesting official along with the relevant declaration is required.

Needless to add that all these papers should be sent to EDMS for scanningas incremental documentsSd/-

17th December, 2018

Chef (ULIP)

Re: Witness on discharge form for payment of claims and surrender


NFIFWI/31/2018-20. 27th November 2018.

ToThe Chairman,Life Insurance Corporation of IndiaCentral Office, Yogakshema Mumbai-400021

Respected Sir,

We had a meeting of our National Executive Committee at Vadodara on25th & 26th October 2018 where our leadership from entire 8 Zones and112 Divisions were present. During the deliberation, most of our NECmembers expressed their serious concern on increasing number ofpenalties being imposed on our members as per Special Rule 2009/2016in spite of stupendous performance of LIC surpassing TFPI budget for twoconsecutive years. The NEC members also highlighted our other burningissues like long pending reappointment cases of Dev Officers (terminatedafter modification of Special Rule 2016 but marginally missed to complete10 years of service), promoting online selling of policies with differentialpremium rate, appointment of spouse & close relative of CLIA’s assupervised agent, allowing business credit to Dev Officers deposited inany BO/SO within common operational area, simplification of recruitmentprocess of new agents & reappointment of terminated agents with ERC,favorable review of car circulars etc. demanding immediate solution. Theaugust house of NEC/Vadodara has also passed unanimously a goodnumber of resolutions with a request for your appropriate intervention forsolution of all those issues within a reasonable time frame.

We are now appending below the details of the resolutions passed by ourNational Executive for your kind perusal :1. The National Executive Committee of NFIFWI urges upon the

management to initiate the discussion with the NF leadership formodification of Special Rule 2016 without any further delay.

2. The National Executive Committee has expressed its serious concernon non-settlement of appeal submitted by the Dev Officers terminatedas per Special Rule 2016 having service period more than seven yearsbut less than 10 years on the day of termination for re-appointment inClass-III and opined that all those terminated Dev Officers should beimmediately re-appointed in Class-III on humanitarian ground andalso to up hold the spirit of Explanatory Memorandum of GazetteNotification dated 22/01/2016 issued by Ministry of Finance(Department of Financial Services) Government of India.

3. The members of National Executive Committee of NFIFWI in a singlevoice raised objections on selling of on line policies offering differentialpremium rate and demanded that LIC management should notpromote the online marketing channel in a blind manner hamperingthe growth and progress of LIC’s most trusted and time tested tiedagency channel.

4. The National Executive Committee of NFIFWI has resolvedunanimously during its meeting held at Vadodara that managementshould initiate immediate steps for removal of all the hurdles faced bythe Dev officers for recruitment of new agents in a bigger way. The

Re: Resolutions Passed by our National Executive Committee duringits Meeting held at Vadodara on 25th & 26th October 2018.

NATIONAL FEDERATION OF INSURANCE FIELD WORKERS OF INDIA august house further demanded for setting up question Bank for Prerecruitment Test and simplification of procedure for portability ofagents from one insurer to other.

5. The National Executive Committee has expressed its strong anguishon appointment of spouse and close relative of CLIA’s as SupervisedAgent and thereby siphoning the business of own business of CLIA tothe agency of his/her spouse or close relative not only for gettingoverriding commission but also to deprive the Dev Officer from his/herlegitimate business credit. The house in a single voice urges upon themanagement for issuance of a clear cut circular to stop this type ofunhealthy practices with immediate effect.

6. The National Executive Committee of NFIFWI has resolvedunanimously during its meeting held at Vadodara that managementshould immediately restore the earlier practice of re-appointment ofour terminated agents with ERC (Sec-44).

7. The National Executive Committee of NFIFWI in a single voice opinedthat management should immediately review the age old concept of“Visiting Agent” without allowing credit of such business to therespective Dev Officer at a time when entire world has practicallyconverted into a global village due to advancement of InformationTechnology. At present, apart from making joint call, Dev Officers arealso helping/assisting their agent for closing of sale even throughTele/Video Conference. The august house also urges upon themanagement to allow credit of business submitted by the agents toany Branch/SO within common operational area to the respective DevOfficer for all purposes.

8. The members of National Executive Committee of NFIFWI haveexpressed its concern about high percentage of rejection of NACHdeduction in spite of completing all formalities grossly affecting ouragents and Dev Officers. The house in a single voice demanded thatmanagement should ensure 100% deduction of all NACH modepolicies to encourage and motivate our field force to popularize thesystem of NACH amongst our valued customers.

9. The National Executive Committee meeting of National Federation ofInsurance Field Workers of India held at Vadodara on 25th & 26thOctober 2018 has resolved that management should favorably reviewour car advance circular so that at least 80% of our existing Dev Officermay be eligible for the same. At the same time enhancement of theexisting rate of FCA& MTAis also to be done on urgent basis.

10. The National Executive Committee of NFIFWI has resolvedunanimously during its meeting held at Vadodara that managementshould initiate all possible steps to restore the earlier practice ofallowing the revival of lapsed policies( irrespective of date ofcommencement) up to five years from the FUP.

11. The members of National Executive Committee of NFIFWI in a singlevoice demanded for immediate discussion on our Charter of Demandfor settlement of our long pending wage revision due on and from1/8/2017 allowing 100% equitable relief on arrear payment to DevOfficer as early as possible.

We sincerely request you to intervene appropriately to resolve all ourissues within a reasonable time frame. We firmly believe that all issues canbe addressed across the table to ensure more progress of our belovedindustry in an atmosphere of happy and mutually co-operativemanagement-workers relationship.

With Best Regards,

Yours Sincerely,

(Vivek Singh)

Secretary General


MINUTES OF THE MEETING OF THE ZONAL CONSULATIVECOMMITTEE HELD WITH THE REPRESENTATIVE OF NFIFWI ONTHURSDAY 24TH SEPTEMBER, 2018 AT CONFERENCE HALL,WESTERN ZONE, MUMBAI

The following Officials/representatives of NFIFWI were present at the meeting:

Zonal Officials:

Shri Vipin Anand Zonal ManagerShr. Muraleedharan P. Regional Manager (Mktg.)Shri Prasad Dasgupta Regional Manager (Mktg.)Shri Rajeev Sachdev Secretary (SBA)Shri Puneet Kumar Secretary (Mktg.)Smt Sonal Gandhi Asstt. Secretary (Mktg.)

Representatives of NFIFWI:

Shri Vinayak Kamath PresidentShri Deepak Vaghela Zonal SecretaryShri Dilip Pansare Vice PresidentShri Milind Misar Joint SecretaryShri Ramesh Patel Joint SecretaryShri George Fernandes TreasurerShri William Lazarus Resident SecretaryShri Sandeep Wable Organizing Secretary

• Shri Puneet Kumar, Secretary (Marketing) welcomed all theparticipants. The minutes of the last meeting held on 27.02.2018were confirmed. We have noted the correction in the name ofShri. Dilip Pansare in the minutes of meeting held on 27.02.2018.

• Shri Vipin Anand, Zonal Manager welcomed all the representativesand mentioned that the meeting is being held after long festivalseason. He informed that the performance of Western Zone is notvery satisfactory though we are approaching the second half of thisfinancial year. He further added that negative growth of WesternZone is in a way responsible for degrowth of the Corporation. Hesaid that on volume, Western Zone should be undisputed numberone, however other smaller Zones have become more active and itstime for our Zone to wake up. He pointed out that Eastern Zone isjust 100 crores behind us in premium income. He said that duringthe course of deliberations we would find out ways and means tocome out of this situation. He said that though the Western has thehighest exposure to the financial markets, it is not reflecting in theperformance. He expressed his concern over none of ourAgents/Development Officers featuring at the top in the merit listson all India basis. TFPI per Development Officer of Western Zone islower than the all India average. The Zonal Manager furtherinformed that the Corporation has almost doubled the RCA/CCAstipend. He emphasised that all the Development Officers shouldseriously work hard for recruitment of RCA/CCA and exhaustavailable limits. By recruiting RCA/CCA we are generatingemployment.

He further said that the latest GOIB Scheme for DevelopmentOfficers is far better and growth oriented. By bringing one policy theDevelopment Officer gets credit on 6 different counts.

The Zonal Manager further added that the Marketing is sitting before aprospective customer and concluding a sale or canvassing himfor an Agency. He informed that more and more agents should start moving inthe field for which the Development Officers have to startcommunicating with their agents. He also said that more and more agentsshould qualify as members of the various clubs and they should also achievesuch level of performance which would help them retain their existing clubmembership or to move to higher levels. He also shared various statistics such

as Cost ratio and IB earner analysis and advised the Development Officers totake maximum benefit of latest GOIB Scheme to maximize their earnings. Heexpressed his concern over the fact that during the last financial year out of4665 Development Officers :

a. 211 Development Officers are working beyond cost ratio oftermination.

b. 2722 Development Officers are non IB earners.c. 1385 Development Officers have secured less than 250 lives.d. 168 Development Officers have secured less than 10 lacs SFYPI.

• Shri Vinayak Kamath, President thanked the Zonal Office for invitingthe representatives of NFIFWI. He said that all the concerns raisedand the expectations from the Development Officers by the ZonalManager and the Regional Managers (Marketing) would be madeknown to all the Development Officers in Western Zone. Hesuggested that seminars/ t ra in ings to be conducted foreducating/motivating the Development Officers.

• Shri Deepak Vaghela, Zonal Secretary, NFIFWI once again thankedthe Zonal Manager for inviting the representatives of NFIFWI for theICC meeting despite his busy schedule. He said that all theDevelopment Officers are also equally concerned over theperformance of the Zone and efforts would be made to see that theWestern Zone would continue to occupy the number no. 1 positionson all parameters of performance.

Following issues were discussed during the meeting:

• Shri. S S Chandwadkar, Development Officer - Nashik Div - Appealfor reinstatement : We have received an appeal under SpecialRules, 2016. We have called for requirements from Nashik Division.We will put up the case as soon as the papers are received.

• Shri Rudrik Oza and Shri. S Savani, Development Officer,Bhavnagar Division - Absorption in ClassIII : It was informed that the cases are to be decided by CentralOffice and the representatives should take up the matter withCentral Office.

• Shri Nirav Upadhyay, Development Officer, Surat Division -Audit Recovery case : The representatives were informed that theCentral Office has reversed the decision taken by the Western Zoneand has upheld the recovery pointed out by the Audit department.We have again directed Shri. Upadhyay to deposit the recovery infull. After the amount is fully repaid, he may make representation.

• Shri Kamlesh Hun, Ex-Development Officer, Junagadh Branch,Rajkot Division - Absorption in Class III : The representativesinformed that his application for absorption in Class III is stillpending despite being eligible for the same. The representativeswere informed that we will take up the matter with the Sr. DivisionalManager, Rajkot with regard to absorption of the ex-DevelopmentOfficer in Class III.

• Shri Navjotsingh Sisodia, Development Officer, Nashik Division -Duplicate S. R. No. : The issue has been resolved.

• Shri Naresh Jethani, Development Officer, Ahmedabad Division -Early Claim - Appeal pending at the Zonal Office : Therepresentatives requested that the appeal preferred by theDevelopment Officer should be considered favourably. It wasinformed that the matter is under consideration.

• Shri Ketan Jani, Terminated agent, Bhavnagar Division - Appealpending at Zonal Office for reinstatement : The representativeswere informed that Final Order dated 16.07.2018 stands issued.


• Shri Harshad Raval, Terminated agent, Bhavnagar Division - Appealpending at Zonal Office for reinstatement : The representativeswere informed that the case is under consideration and decision willbe conveyed.

• Shri M. Vishwakarma, Ex-Development Officer, Nagpur Division -DCPS amount not yet settled since last 2 years : The

representatives were informed that the OS department, WZO hassent a detailed communication to all the Divisions in this regard on12.07.2018. Further it is informed that the necessary forms i.e.Annexure A1 & A2 have not yet been received from Shri.Vishwakarma through Nagpur Division.

• Shri. Kalpesh Patil, Development Officer, Thane Division - Appealfor reinstatement : The representatives were informed that the caseis under consideration and decision will be conveyed soon.

• Shri. M D Boricha, Agent, Bhavnagar Div - Reinstatement : Therepresentatives were informed that the case is under consideration.

• Gromax issue of Shri. Milind Misar, DO, Nashik Division : Therepresentatives were informed that We have referred the feedbackto Dev Support/SDC, CO IT.

• Development Officers eligible for Minimum Alternative Incentive,their appraisals are not being settled due to technical errors : Therepresentatives were informed that Appraisals were getting settledbut there may be issue with the calculation of amount of MinimumAlternative Incentive. They were asked to provide specific cases sothat we may take up the matter with SDC also. Branch/Divisionshould also send the feedback through module.

• Required patch for refund to Development Officers on account ofmodifications in persistency clause : The issue has been resolved.

• Laptop Advance/Vehicle Advance - Vouchers not getting generatedsince couple of months - Ahmedabad Division : In respect of Laptopadvance, we have referred the matter to CO, Marketing dept. Inrespect of Vehicle advance, the issue has been resolved and theBranches are able to process the advance through Green Voucher.

• Health Insurance Claims pending since long across the Zone : Therepresentatives were informed that new TPA has now beenappointed and will start functioning full fledged to clear all cases bynext month. Zonal Office has also taken up the matter and allpending cases will be cleared shortly.

• Distribution of Prizes of Agents competition should be withdeadlines : Zonal Manager advised Marketing department to seekstatus report on distribution of prizes.

• SSS premium deduction in respect of Zilla Parishad employees :The representatives were informed that the data has been soughtby the CRM department. It was informed that once the data isreceived, the matter would be examined and decision would betaken accordingly.

• Premium Due Statement for 1st & 2nd year to Development OfficersThe representatives stated that the second year premium due wasnot available in the portal. They further informed that the agentswere getting renewal due list. The representatives were informedthat the matter would be taken up with Central Office for makingavailable at least quarterly default list Development Officerwise forfirst and second year lapsation.

• Problems faced by Development Officers at Satellite Branches : Therepresentatives stated that the SOs cannot provide many servicingto policyholders. It was informed to them that this aspect is beingexamined by the Central Office and very soon this problem would

be addressed. The representatives may also take up the matter withCO.

• Opening up of Karmala SO (CLIA SO) under Pune Div. 2 forDevelopment Officers : The representatives were informed thatthe matter would be looked into.

• Visiting agents’ business credit to Development Officers : Therepresentatives stated that the Development Officers should getcredit of business done by his agent as visiting agents in otherlocation/s. It was informed that the matter falls under the purview ofCentral Office and that the matter should be taken up at the CentralOffices through their All India representatives.

• Posting of Development Officers in Career Agent Branches : Therepresentatives were informed that it is not permitted as per C.O.instructions.

• Issue of EOL in Pune Division II & Nashik Division : Therepresentatives were informed that they may take up the matter withthe Central Office through their All India representatives.

• Bonus commission cycle not done automatically : Bonuscommission is released once the agent fulfills the criteria laid down.We would instruct the Branches to take the review on monthlybasis.

• Allotment of Agents to be done in all Divisions : It was informed thatthe Manager (Sales) of the Divisional Office is the CompetentAuthority for allotment of agents and as such the matter falls underthe purview of respective Divisional Offices. The instructions issuedby the Central Office are clear. The representatives should take upthe matter, if any, at the local level with the respective Sr. DivisionalManagers.

• More Examination Centres by NSEIT : The representatives wereinformed that at present NSEIT has approved 32 centres for “Test inBox”. We will take up matter with NESIT to introduce more centres.

• Club membership on life and lapsation on policies : Therepresentatives were informed that the matter falls under thepurview of Central Office and that they should pursue the matterwith Central Office through their All India representatives.

• ERC commission of Agents after reappointment : It is a policydecision which comes under purview of C.O. The representativeswere informed that and that they should pursue the matter withCentral Office through their All India representatives.

• Leads to be distributed irrespective of their status : At present theprocess of Leads distribution has been discontinued.

• Online registration for recruitment of new agents, lack ofinfrastructure (scanning machine, etc.) to field force across WesternZone : It was informed that providing Scanning Machines to BranchOffices is under purview of Central Office. However, it is possible toclick picture of documents from mobile and upload.

• With new agency registration process we need to use online forwhich data connection/internet is required/internet usage allowance: Payment of Internet usage allowance falls under the purview ofCentral Office and that they should pursue the matter with CentralOffice.

• Samwardhan/Swavalamban - No records available, we demandcopy of statement and details of investment in these Schemes : Therepresentatives were informed that under Samwardhan Scheme,


soft copy of statement is sent to the Branches by concerned P&GSUnit at the end of every year. A sample copy of the statementhas been provided to the representatives. Under SwavalambanScheme, NSDL sends the statement. Also the statement can beenerated online on the basis of PRAN number.

• Difficulties in Policy numbering : The representatives have beenrequested to give their suggestions in the idea box and to pursuethe matter with Central Office.

• ZUS Decision confirmation sought by Manager (NB) only : Therepresentatives were informed that the decision by the Underwritervaries from case to case depending upon the importance ofrequirement. Agents/Development Officers should scrutinize theproposals properly before submission to Branch.

• Propsino Pearl Options on Proposal No. : The representatives wereinformed that the enquiry option at the Divisional Office in PropsinoPearl for proposal enquiry can be done with the help of either theRating Sheet number or Proposal number with Branch code only.However, we will take up the matter for simplification of process.

• Corrections in Policy Document/FPR at N B Stage : We will take upthe matter with Central Office. The representatives were alsoadvised to give make use of Idea Box Scheme in this regard.

• Medical Examination outside the Branch area : The representativesrequested to authorize the Branch Manager I/C to allow the medicalexamination outside the Branch area. Till date no specific instancehas been brought to the notice of Zonal NB. The matter should bereferred for specific cases with adequate justification then we willtake up the matter with Central Office.

• In ZUS and CUS decision PAN Card is called for even if ITRsubmitted. Even in NRI cases PAN Card and Form No 60 is insisted: PAN Card has to be called for as per the AML Policy. In respect ofproposals on the lives of NRIs where PAN Card is not available, F60 is mandatory.

• Extract in old format physically called for in the era of EDMS. : Thematter will be examined.

• NB Completion messages to DOs by SMS & email IDs : Therepresentatives were informed that Feedback already sent to CONB & R.

• Revival with FMR not done at SO : The representatives wereinformed that revivals can be done at SO. There are no restrictionson the same.

• Multiple problems faced by field force-TPA-Ericson-AhmedabadDivision : The representatives were informed that, if there arespecific problems faced by the field force with TPA M/S Ericson inAhmedabad Division, the same should be taken up at Divisionallevel. However, we will also examine this specific case.

• Provident Fund issue of Ahmedabad Division (Branch 852) : Therepresentatives were informed that the matter is being followed up.

• Frequent Breakdown of systems : The representatives wereinformed that whenever there is a breakdown in DC or link failure,immediate action is taken for getting it rectified.

• Separate PC for Development Officers in SO Branch. : Therepresentatives were informed as per the CO, IT, 1 PC and onePrinter is to be provided where conformed Development OfficersHeadquartered at SO are posted.

• Development Officers of SO branches should have access to Efeap module at both places, viz. SO and their parent branch. : Therepresentatives were informed to take up the matter with CentralOffice. We will also take up the matter.

• Cash counter timings - Mumbai Divisions and Thane Division : AllDivisions have been advised to strictly implement timings as perPersonnel Department Circular No. Personnel/A/673 dated25.10.1962.

• Our DOT Matrix printers are obsolete technology, it doesn't print thenumeric figures correctly, so creates a wrong impression about thecorporation. We also suggest to go for digital signatures. : Therepresentatives were informed it is a policy decision and they shouldpursue the matter with Central Office.

• E-feap access to Development Officers to entire appraisal module inread format only. : The representatives were informed it is a policydecision and they should pursue the matter with Central Officethrough their All India representatives. However, in the Update18.40 dated 18.09.2018, new option for sending Final IBCalculation sheet in PDF provided under Print menu of GOIBSModule.

• E-feap access to full details of Policy such as address/mobilenumber/ email id. Under all policies procured under agencyorganization of DOs. : The representatives were informed that wewill look into the matter.

• The exact guidelines for bio-metric equipment in the DO wing.: Therepresentatives were informed that as per instructions from COIT/BPR dated 31.12.2016, one finger print scanner wouldbe issued to each PC available at DO wing.

• Growmax App, Agency details are incorrect. : The representativeswere informed to provide specific cases.

• Deteriorating Policy Servicing. : The representatives were informedthat ZTC/Zonal Office has imparted the training to DivisionalOfficials. Functional training is imparted by Divisional Offices to theBranches and during QMA visits expert guidance is given byDivisional Officials. Letter has been sent to SDM’s in this regard. Weare engaging employees at various levels for enhancing servicedelivery standards. In addition, various trainings are being imparted forimproving technical awareness and capabilities.

• Need for discussion with field force during QMA visit to Branches. :We have already advised our Divisional Officials on the captionedmatter. Development Officers may take up the matter with theBranch I/C / Mktg. Manager of the Division.

• Customer id should have compiled details of KYC, Aadhar Card,PAN etc. Hence such Policyholders need not submit these detailsagain. : The representatives were informed that the matter is underconsideration at CO/CRM deptt.

• PAN Card to be given at several times, BOC, NB registration,Renewal. : The representatives were informed that the matter isbeing taken up with CO/CRM.

• Revival other home branches are often refrained. : Therepresentatives were informed that instructions issued by CO/CRMin this regard are very clear and the option is available.

• PAN card is registered only at Parent branch. : The representativeswere informed that it is being done at other receiving branches also.


• NACH Problems still persisting.: The representatives were informedthat there is an improvement with respect to NACH rejection. Effortsare being made to further streamline the process.

• Revival for new plans exceeding two years. : The representativeswere informed that IRDA guidelines and policy conditions do notpermit this at present.

• Policy Document is not sent to Policyholder after Loan repayment,repeated reminders have to be given. : The representatives wereinformed that Divisional Officials have been instructed in this regard.

• Premium Payment through Credit / Debit Cards. : Therepresentatives were informed that the matter will be taken up withCentral Office.

• Clarification of settlement options of all plans. (Old & New). : Therepresentatives were informed that (CRM department, CentralOffice has issued instructions vide circular CO/CRM/1123/23dated 15.06.2018) as per IRDAI, settlement options are availableonly if the same has been mentioned in the Policy Condition.

• Meeting concluded with vote of thanks by Shri Dilip Pansare, VicePresident, who once again thanked everyone for holding themeeting. He mentioned that the deliberations were very positive. Hesaid that the Corporation’s concerns would be shared with theirmembers down the line. He assured that they will give their 100%and with the collective efforts, the Western Zone would surely topon all counts under the Zonal Manager’s leadership.

On 8th & 9th September 2018 The GB Meet of Asansol Division held in thepresence of all Zonal Office Bearers of EZF and Divisional leadership ofBongaigaon, Jalpaiguri, KSD, KMD-1, Howrah & Burdwan Division. Theaugust house has unanimously Elected Com. Debasisish Bhattacharjya& Com. Sudip Kumar Lahiri as President & General Secretary respectively.

On 8th September 2018 The GB Meet of Raipur Division held in thepresence of SG Shri Vivek Singh ,ZP& ZS CZ.The august house hasElected Com. Santosh Singh & Com. VVS Rajkumar as President &General Secretary respectively.

On 8th & 9th September 2018 The GB Meet of Bhagalpur Division held inthe presence of ZP&ZS ECZ& Com. Gautam Sen Gupta ChairmanCharter Committee . The august house has unanimously Elected Com.Anurag Pathak & Com. Sachin Kumar as President & General Secretaryrespectively.

On 16th September 2018 The GB Meet of Warangal Division held in thepresence of AIP,ZP&ZS SCZ . The august house has Elected Com.Maruthi Raju & Com. Ch.Sunil Reddy as President & General Secretaryrespectively.

On 22nd & 23rd September North Central Zone, Zonal Council meeting isheld on at Varanasi in the august presence ofAIP Shri. M. Vinay Babu, S.GSri. Vivek Singh,AIRS ( Mumbai) Shri. D. P. Yadav ,AI Treasurer Shri. R. K.Tripathi , E.C. Zone Zonal Secretary Shri. Prabhath Kumar and WageCharter Committee Chairman Shri. Gautam Sen Guptha ji. Shri.NaveenJingran and Shri.Sanjay Sahi elected unanimously as President andGeneral Secretary respectively.

On 22nd & 23rd September 2018 The GB Meet of Kolkata Metro Division-

ORGANISATIONAL ROUND UP

II held in the presence of all Zonal Office Bearers of EZF (except ZonalTreasurer) and Divisional leadership of Jalpaiguri, KSD, KMD-1, Howrah &Burdwan Division. The august house has Elected Com. Parikshit Ghosh &Com. Arindam Guhathakurta as President & General Secretaryrespectively.

On 27th October 2018 The GB Meet of Vadodra Division held in thepresence of AIP,SG,AIJS Shri Punit Bhatt,ZP WZ & ZS WZ The augusthouse has unanimously Elected Com. Chetan Patel & Dharmesh Pandyaas President & General Secretary respectively.

On 4th November 2018 The GB Meet of Shimla Division held in thepresence of ZP,ZS& ZVP NZ. The august house has unanimouslyElected Com.DS Rana & Com. Vridresh Vashisth as President & GeneralSecretary respectively.

On 3rd & 4th November 2018 The GB Meet of Hazaribagh Division held inthe presence of SG Com. Vivek Singh, Ex SG Com. AV Tyagi ji, ZS ECZ&ZVP ECZ. The august house has unanimously Elected Com. SanjaySingh & Com. Rajesh Prasad as President & General Secretaryrespectively.

On 11-11- 2018 The GB Meet of Chennai-2 Division held in the presenceof AIP, AIJS Com Ajay Kumar,ZP SZ & ZS SZ. The august house hasElected Com. GP Vanan & KP Vasudevan as President & GeneralSecretary respectively.

On 17-11-2018 The GB Meet of Udaipur Division held in the presence ofSG Com. Vivek Singh & AIJS Com.Amit Seth. The august house hasunanimously Elected Com. PK Sharma & Com. BR Vaishnav as President& General Secretary respectively.

On 25-11-2018 The GB Meet of Lucknow Division held in the presence ofSG Com.Vivek Singh, Ex SG Com. AV Tyagi ji, ZP & ZS NCZ. The augusthouse has Elected Com. Anurag Shukla & Com. VP Singh as President &General Secretary respectively.

On 28-11- 2018 The GB Meet of Ernakulam Division held in the presenceof AIP, AIJS Com Ajay Kumar & ZP SZ . The august house Elected Com.R. Sreekumar & Com. Jose Antony as President & General Secretaryrespectively.

On 1st & 2nd December 2018 The GB Meet of Patna-2 Division held inthe presence of SG Com. Vivek Singh, ZP&ZS ECZ. The august househas Elected Com. PN Verma & Com. Sanjay Kumar Singh as President &General Secretary respectively.

On 9th December 2018 The GB Meet of Kolhapur Division held in thepresence of AIP,SG,AIVP ZP WZ & Ex AIP Shri Mihir Lokhandwala ji .Theaugust house has unanimously Elected Com. Sunil Joshi & Com. PrasadPotdar as President & General Secretary respectively.

On16th December 2018 The GB Meet of Thane Division held in thepresence of AIRS Com DP Yadav Ji ZP Com Vinayak Kamathji, ZSDeepak Vaghela , Jt. Sec Com Milind Misar ji Res Sec William ji PresidentMDA I & II General Secretary MDA I II & IV.The august house hasunanimously Elected Com Mahesh Sule & Com. Prashant GhumarePresident & General Secretary respectively.

On 16th December 2018 The GB Meet of Jodhpur Division held in thepresence of Secretary General Com. Vivek Singh, AIJS ShriAmit Seth,ZPNZ,ZJS Shri Rupendar Div Sec.Udaipur & Bikaner .The august house hasunanimously Elected Com KVS Rathur & Com. Mahavir Singh DevraPresident & General Secretary respectively.


Ref: CO/NB&R/195/2018

To,All HODs of Central Office,All Zonal Offices,All Divisional Offices,All Branch Offices and Satellite Offices (Through DOs),Audit Depts, Inspection Depts.,MDC, ZTCs, STCs.

It has been decided to introduce a NB Knowledge Bank as a tool toenhance underwriting skills and to resolve the queries pertaining to NewBusiness department. This initiative has been taken to enable ourunderwriters / employees to have complete and updated knowledge aboutunderwriting guidelines which are evolving as per Global UnderwritingPractices.

The NB Knowledge Bank is available on Intranet site of NB&R dept atJeevan Sanchar. This comprises of basic three groups with sub groups asbelow:-1) NB Update:

a) NB Compendium.b) NB Administrative Manuals Vol 1 & 2c) E-forms

2) Underwriting Circulars and Circular letters issued by NB&Rdepartment:All Circulars and Circular letters are available at this location only,instead at NB&R site home page. All circulars and circular letters arecategorized as Topic-wise, Plan—wise and Keyword-wise for theconvenience of the user.

3) NB Express Helpline :Any employee of the Corporation can submit his/her query related toNB department which will be subject-wise ( eg. Financial, Medical,Age Proof etc.)by logging in through his/her e-mail ID and password.Any employee of the Corporation can give their views on the queryraised, through their own log-in ID, in "Other Views". The authorizedofficial at the Division/Zone/Central Office will close the query withhis/her comments. The queries with comments can be viewed byany employee of the Corporation.

In addition to above, following links have also been provided at home pageof NB Knowledge Bank:

a) Actuarial Circularsb) PD circularsc) V VPedia.d) Jeevan Sanchar ande) FP SO

Log-in ID is not required for accessing NB update, Underwriting Circularsand other links provided, however it will be required for entering the NBExpress Helpline.

Following options are available under Admin Menu at home page of NBKnowledge Bank:Administrator:i) CO Administrator: The role of designated CO Administrator is to

create/modify/delete CO users and ZO Administrators.ii) ZO Adminsitrator: The role of designated ZO Administrator is to

create/modify/delete ZO users and DO Users.

Further the role of CO/ZO/DO user is defined as below:iii) CO User: The authorized Official from Central Office, NB&R dept.

will work as CO user. The role of CO user is to give final comment on

14.11.2018

Re: Introduction of NB Knowledge Bank.

Central Office,Yogakshema,J B Marg,PB No. 19953,Mumbai

the query, wherever required, and also to generate MIS throughprovided options.

iv) ZO User : The authorized Official from Zonal Office, NB &Actl. dept.,will work as ZO user. The role of ZO user is to give final comment onthe query wherever required, under their jurisdiction and also togenerate MIS through provided options for respective Office, undertheir jurisdiction. (MIS will be restricted for jurisdiction of respective

Zonal Office)v) DO User : The authorized Official from Division Office, NB dept., will

work as DO user. The role of DO user is to give final comment on thequery, wherever required, under their jurisdiction and also togenerate MIS through provided options for respective Division. (MISwill be restricted for jurisdiction of respective Divisional Office)

Central Office/Zonal Office administrator can also work as CentralOffice/Zonal Office user.

Following options are available under NB Express Helpline at Home Pageof Knowledge Bank:a) Submit Query:- User can submit his/her query through his/her own

log-in ID. User will have an option to put subject-wise query, forwhich a dropdown list is provided with subjects. Writing of query willbe restricted to 50.0 words. After submission of query, autogenerated email wil l be sent to user and control l ingDivision/Zone/CO, on dedicated e-mail IDs for their comments. DOuser has to give his/her comment within 3 working days. If the queryis not closed within 3 working days at Divisional Office level, it will getescalated to respective Zonal Office for their comment, with autogenerated mail to dedicated email ID. Further, if the said query is notclosed at Zonal Office level within 3 working days; it will getescalated to Central Office for their comments, with auto generatedmail to dedicated email ID.

Manager (NB) and RM (NB &Actl.) are to ensure that all the queries raisedin their jurisdiction are closed within stipulated time limit. If DO/ZO is notable to respond to the query, they can escalate the same to higher office.

b) Closed Query: All closed queries will be available for access Datewise, Subject-wise etc.

c) Pending Query: All pending queries will be available for accessDate-wise, Subject-wise

d) Search Your Query:- The User will have an option to search his/herquery through the options provided for Query Number- wise, Subjectwise, S.R. Number —wise search.

Dedicated e-mail IDs have been created for Central Office, ZonalOffices and all Divisional Offices. Default password for DO/ZO isLicindia@123 and same has to be changed on the first log-in.

Dedicated Email ID for Divisional Office:-kbnb.<DO Name>glicindia.come.g. [email protected] Email ID for Zonal Office:-<Zone>_1(bnb(alicindia.com e.g.nz_kbnbitelicindia.com

The option of Express helpline should be regularly viewed by theauthorised DO/ZO users to respond the queries timely to enable quickclarification. Two officials from Zonal Office, NB &Actl. Dept. and DivisionalOffice, NB Dept. each, are designated as ZO User and DO Userrespectively, to respond to the queries and monitor them. It goes withoutsaying that higher office will always have the discretion to reply to a query ifit finds that the same has not been replied correctly by subordinate office.The detailed process flow is enclosed for reference. Anymodification/deletion related to NB Knowledge Bank will be done by theNB&R department, Central Office.Please bring this to the notice of all the concerned officials under yourjurisdiction.

Executive Director (NB &R}


Members at Udaipur GB.

Kolhapur .Divisional Federation GB Members at Kolhapur GB.

Newly elected Office Bearers of Udaipur Division Federation.

Howrah Divisional Federation had organised a Motivational Seminar with more than 400 agentsof Arambagh, Singur, Jangipara & Tarakeswar Branch on 27th November 2018 at Singur.

Members at Thane GB Taking Federation oath.President of Thane Div. Shri B. P. Patil felicitated in GB.He will retire in July 2019.

Printed, Published & Edited by VIVEK SINGH on behalf of NATIONAL FEDERATION OF INSURANCE FEILD WORKERS OF INDIA. Printed at SHRADDHAARTS. A/5, GIRIKUNJ INDUSTRIAL ESTATE, OFF MAHAKALI CAVES ROAD, ANDHERI (EAST), MUMBAI 400 093

and Published from NATIONAL FEDERATION OF INSURANCE FEILD WORKERS OF INDIA, NEW INDIA BUILDING ANNEX, S.V. ROAD, L I C OF INDIA,NEAR NANAVATI HOSPITAL, SANTACRUZ (WEST), MUMBAI 400 054. Editor : VIVEK SINGH

Secretary General & Office Bearers of Varanasi distributingTiffin Box to children.

Secretary General distributing grocery items to poor at Varanasi.

Members at Jodhpur GB.Hon. Minister of State Shri Gajendrasinh Shekhawatji at Jodhpur Division GB.

Kalvitji's Birth Anniversary Celebrations at Varanasi

Children of Varansi Cut the Cake to celebrate S. W. Kalvitji's Birth Anniversary .

General Body Meeting of Hazaribag Divisional Federation - ECZ Flag Hosting at Hazaribag by Shri Anand Tyagi Ex - SG.

Mr. B. Prabhakaran - Div. Secretary - Chennai Div.-I addressingDEC. Shri Vinay Babu -AIP & Shri S. Anand were present.

News Bulletin January 2019.pdf - AIRIEF Website

Documents

Transcript of News Bulletin January 2019.pdf - AIRIEF Website