National Organizations Survey (NOS), 1996-1997

ICPSRInter-university Consortium for

Political and Social Research

National Organizations Survey (NOS), 1996–1997

Arne L. Kalleberg, David Knoke, and Peter V. Marsden

ICPSR 3190

NATIONAL ORGANIZATIONS SURVEY (NOS), 1996-1997 (ICPSR 3190) Principal Investigators Arne L. Kalleberg, David Knoke, and Peter V. Marsden University of Minnesota Center for Survey Research First ICPSR Version June 2001 Inter-university Consortium for Political and Social Research P.O. Box 1248 Ann Arbor, Michigan 48106

BIBLIOGRAPHIC CITATION Publications based on ICPSR data collections should acknowledge those sources by means of bibliographic citations. To ensure that such source attributions are captured for social science bibliographic utilities, citations must appear in footnotes or in the reference section of publications. The bibliographic citation for this data collection is: Kalleberg, Arne L., David Knoke, and Peter V. Marsden. NATIONAL ORGANIZATIONS SURVEY (NOS), 1996-1997 [Computer file]. ICPSR version. Minneapolis, MN: University of Minnesota Center for Survey Research [producer], 1997. Ann Arbor, MI: Inter-university Consortium for Political and Social Research [distributor], 2001. REQUEST FOR INFORMATION ON USE OF ICPSR RESOURCES To provide funding agencies with essential information about use of archival resources and to facilitate the exchange of information about ICPSR participants' research activities, users of ICPSR data are requested to send to ICPSR bibliographic citations for each completed manuscript or thesis abstract. Please indicate in a cover letter which data were used. DATA DISCLAIMER The original collector of the data, ICPSR, and the relevant funding agency bear no responsibility for uses of this collection or for interpretations or inferences based upon such uses.

DATA COLLECTION DESCRIPTION Arne L. Kalleberg, David Knoke, and Peter V. Marsden NATIONAL ORGANIZATIONS SURVEY (NOS), 1996-1997 (ICPSR 3190) SUMMARY: The 1996-1997 NOS consists of data on 1,002 United States work establishments and was conducted from June 10, 1996, to June 13, 1997, using a stratified random sample from approximately 15 million work establishments in Dun and Bradstreet's Information Services data file. The study concentrated on United States work establishments' employment contracts, applying an interorganizational network perspective to explain two basic human resource practices: how employers interact with other organizations to obtain and train new workers. Topics covered the use of contingent employees and relationships with organizational providers of contingent employees, staffing methods, internal job ladders and promotion chains, high performance work organization, job training programs, and employee benefits and incentives. Additional items gathered basic information about each organization's formal structure, social demography, environmental situation, and productivity and performance. UNIVERSE: Approximately 15 million work establishments in Dun and Bradstreet's Information Services file. SAMPLING: A stratified random sample was used to select 1,002 U.S. work establishments. NOTE: (1) Although missing data codes were created by the principal investigators where appropriate, the archived version of the SPSS portable file did not declare any of these values to be missing. Users should consult the codebook to determine which codes for which variables they wish to treat as missing values. (2) The codebook is provided by the principal investigator as a Portable Document Format (PDF) file. The PDF file format was developed by Adobe Systems Incorporated and can be accessed using PDF reader software, such as the Adobe Acrobat Reader. Information on how to obtain a copy of the Acrobat Reader is provided on the ICPSR Web site. EXTENT OF COLLECTION: 1 data file + machine-readable documentation (PDF) + SAS data definition statements + SPSS data definition statements EXTENT OF PROCESSING: CONCHK.PR/ FREQ.PR/ MDATA.PR/ REFORM.DATA/ REFORM.DOC

DATA FORMAT: Logical Record Length with SAS and SPSS data definition statements and SPSS export file File Structure: rectangular Cases: 1,002 Variables: 720 Record Length: 2,951 Records Per Case: 1

THE 1996-1997 NATIONAL ORGANIZATIONS SURVEY

TECHNICAL MANUAL AND CODEBOOK

Prepared by:

Professor David Knoke Department of Sociology

909 Social Sciences Building University of Minnesota 267 19th Avenue South

Minneapolis, MN 55455

(612) 624-4300 Email: [email protected]

3

Table of Contents

Project Objectives 5 Sample Design 5 Data Collection 6 Technical Information about the Data File 6 Documentation for Use of These Data 7 References 8 Results of MCSR Interview Attempts 9 Codebook 11

5

PROJECT OBJECTIVES The 1996-1997 National Organizations Survey (NOS) is a representative sample of U.S. work establishments, physical sites where paid employment occurs. Principal investigators were Arne L. Kalleberg (Univeristy of North Carolina), David Knoke (University of Minnesota) and Peter V. Marsden (Harvard University). It was sponsored by a grant from the National Science Foundation (SBR-9507914 �Collaborative Research: Interorganizational Networks and the Changing Employment Contract�). The data collection was carried out by the Minnesota Center for Survey Research (MCSR) at the University of Minnesota under the direction of Rossana Armson. Preparation of the 1996-1997 NOS for distribution was done at the University of Minnesota-Twin Cities by David Knoke and Lisa Janoweic-Kurle. These data were released to the public in 2001, to be distributed by the Inter-university Consortium for Political and Social Research. The 19961-997 NOS consists of data on 1,002 U.S. work establishments. The survey concentrated on the establishments� employment contract, applying an interorganizational network perspective to explain two basic human resource practices: how employers interact with other organizations to obtain and train new workers. Items asked about the use of contingent employees and the relationships with organizational providers of contingent employees, staffing methods, internal job ladders and promotion chains, high performance work organization, job training programs, and employee benefits and incentives. Additional items gathered basic information about each organization�s formal structures, social demography, environmental situation, and productivity and performance. These data offer opportunities for researchers to test explanations of interorganizational relationships and impacts on employees, with a representative sample having high generalizability. SAMPLE DESIGN The sampling design was basically a simple one that was capable of providing a current sample of all types, sizes and ages of work establishments. We used the Dun and Bradstreet (D&B) Information Services to select a sample of establishments to be interviewed by MCSR. D&B drew a random sample of establishments stratified by employee size. Stratifying by size is essential because the overwhelming majority of work organizations in the U.S. is small (more than 80% have fewer that 20 employees) and thus are relatively undifferentiated with regard to many important aspects of the employment contract. To ensure that the sample contained many mid-sized and large organizations (which were more likely to train employees internally and to have diverse employment relations), D&B sampled organizations with probability proportional to size. (This design parallels the 1991 NOS multiplicity sample, which used the General Social Survey respondents to identify employers, thus assuring that the NOS establishments were drawn proportional to employee size; see Spaeth and O�Rourke 1996.) The resulting sample is reasonably representative of U.S. profit-making work organizations, since D&B�s file contains nearly 15 million companies (see Kalleberg et al. [1990] for a discussion of the advantages and limitations of this

6

sampling frame). D&B also provided us with a sample of non-profit work organizations, though their coverage of these kinds of organizations is not as exhaustive as the former. For each organization sampled, Dun and Bradstreet�s �Market Identifiers Plus� service provided us several important pieces of information, including: company name, address and telephone number; up to four executive contacts (including the CEO); information on industry affiliation and parent company; banking and accounting firm relationships (a potentially valuable source of network information); size (in terms of number of employees as well as sales volume); year started; business trends for the past three years. In addition, historical information on the sampled organizations is available from the Dun�s Historical Files. This historical information may prove useful for explaining present interorganizational training and other labor contract relations. DATA COLLECTION Based on the results of earlier studies (the 1991 NOS), it was clear that the MCSR data collection effort would be intensive and time consuming. The study design allowed for many more contacts than would be attempted in a standard population sample. Data collection began on June 19, 1996 and continued through June 13, 1997. A median of nine contact attempts were required to complete an interview, with a range of 1 to 111. Twenty percent of completed interviews required more than 20 calls to complete. Since extensive factual data were required, 11 percent of interviews were done with more than one respondent per establishment. The length of the interviews range from 12 minutes to more than 117 minutes, with a median of 47 minutes. Our expectation than data collection would require considerable time and effort was amply borne out. Table 1 shows the outcomes of the 1,835 potential interview attempts. Of these establishments, 56 percent were finalized by telephone (44.6 percent were completed, 3.3 percent were partials, and 8.1 percent refused to be interviewed). Questionnaires were mailed to 44 percent of the establishments (15.9 percent returned completed surveys, and 84.1 percent refused). Six establishments completed both telephone and mail surveys; the six mail surveys were deleted from the data set and six the corresponding telephone surveys were retained. The combined telephone and mail questionnarie completion rate was 54.6 percent of the establishments. TECHNICAL INFORMATION ABOUT THE DATA FILE The data file was subjected to the following cleaning procedure: All the completed mail questionnaires were keyed and verified. Telephone surveys were conducted using Computer Assisted Telephone Interview (CATI), using the CI3 software from Sawtooth Technologies. Data cleaning involved using a computer program to evaluate each case for variables with out-of-range values, in addition the file was examined manually to identify cases with paradoxical or inappropriate responses.

7

A system file was created at the MCSR using the Statistical Package for the Social Sciences (SPSS-X) program for mainframe computers. Raw frequencies were generated for all variables on the file. An SPSS export file was created. The final 1,002-case 1996-1997 NOS data set became publicly available as an SPSS export file (NOS1996.POR). Although missing data codes were created where appropriate, the archived version of the SPSS-X file did not declare any of these values to be missing. Users should consult the codebook in this manual to determine which codes for which variables they wish to treat as missing values. A copy of the codebook for all the variables in the 1996 NOS data is included at the end of this technical manual. DOCUMENTATION FOR USE OF THESE DATA The data set released to the public is the version used by the principal investigators. It is important that the original collectors of this data as well as the distributor of the data not be held responsible for secondary use of the data and for interpretations and findings presented in print by secondary users. The following is a form of a disclaimer that we encourage all users of this data to employ. �The data (and tabulations) utilized in this (publication) were made available (in part) by the archive or agency which distributed the data. The data for the 1996-1997 National Organizations Survey were originally collected by the Minnesota Center for Survey Research at the University of Minnesota. Neither the original sources or collectors of the data nor the distributor of the data bear any responsibility for the analyses or interpretations presented herein.� An appropriate citation for users of the 1996-1997 NOS is:

Kalleberg, Arne L., David Knoke, and Peter V. Marsden. The 1996-1997 National Organizations Survey [machine readable data file]. University of Minnesota [producer] 2001. Inter-university Consortium for Political and Social Research (ICPSR) [distributor] 2001.

Individuals receiving and using these data are strongly urged to inform the distributor of the data of any errors and discrepancies that are discovered during the course of using these data. Users are particularly urged to contact the archive about problems and difficulties which prevented effective and convenient utilization of the data. This information is necessary in order to improve the data and to facilitate more efficient and economic processing of the data. Users are also asked to provide information as to significant subsets and special aggregations of data that are developed in using these data. Finally, in order to provide agencies with essential information about the use of archival sources and to facilitate the exchange of information about research activities, each user is expected to send two copies of each completed manuscript (or thesis abstract) to the distributor:

8

Inter-university Consortium for Political and Social Research Box 1248

Ann Arbor, MI 48106 (313) 764-2570

www.icpsr.umich.edu REFERENCES Kalleberg, Arne L., Peter V. Marsden, Howard E. Aldrich and James W. Cassell. 1990. �Comparing Organizational Sampling Frames.� Administrative Science Quarterly 35:658-688. Spaeth, Joe L. and Diane P. O'Rourke. 1996. �Design of the National Organizations Survey.� Pp. 23-44 in Organizations in America: Analyzing Their Structures and Human Resource Practices, by Arne L. Kalleberg, David Knoke, Peter V. Marsden, and Joe L. Spaeth. Newbury Park, CA: Sage.

9

Results of MCSR Interview Attempts _____________________________________________________________________ ACTIVITY N % _____________________________________________________________________ MCSR INTERVIEW ATTEMPTS 1835 100.0 TELEPHONE INTERVIEWS ONLY 1029 100.0 Refused, No Mail 149 14.5 Completed by Telephone 819 79.6 Partial Telephone 61 5.9 MAIL QUESTIONNAIRES ONLY 806 100.0 Refused 678 84.1 Completed Mail Questionnaire 128 15.9 TOTAL OUTCOMES 1835 100.0 Mail and Telephone Refusals 827 45.2 Mail and Telephone Completed 1008 54.9 Minus six duplicate cases 1002 54.6 _____________________________________________________________________

11

NATIONAL ORGANIZATION SURVEY 1996-1997

SECTION A: ORGANIZATIONAL TYPE, SIZE, PRODUCT TIME INTERVIEW BEGAN:_________:_______ (24 hour clock) A1. NON PROFIT/FOR PROFIT ORGANIZATION

FREQ The following questions are about (ORG) at (ADDRESS). Non profit ........................... 1 292 Is this a NON profit, or a FOR profit organization? For profit ............................. 2 710 A1a. PUBLIC/PRIVATE ORGANIZATION

FREQ (IF NON PROFIT) Is it public or private? Public ................................ 1 201 Private ................................ 2 88 DK ................................ 3 2 NA ...........................-999 711 A1b. LEGAL FORM OF ORGANIZATION

FREQ (IF FOR PROFIT) What is the legal form of Sole proprietorship ............ 1 103 (ORG)? Is it a sole proprietorship, partnership Partnership ......................... 2 51 or limited partnership, franchise, corporation Franchise ............................. 3 17 with publicly held stock, corporation with Corp with public stock...... 4 168 privately held stock, or something else? Corp with private stock .... 5 318 Else (SPECIFY) ................... 6 46 _______________________________________ DK ................................ 7 5 (SPECIFY SOMETHING ELSE HERE) RA ................................ 8 1 NA ...........................-999 293 A2. YEAR ORG STARTED OPERATIONS

FREQ In what year did (ORG) start operations? Min .......................... 1636 [PROBE: At any location] Max .......................... 1996 DK .......................... 8888 85 RA .......................... 9999 6 NA ...........................-999 711 A3. PART OF LARGER ORG/INDEPENDENT

FREQ Is (ORG) in any way part of a larger organization or Part of a larger organization��1 316 is it completely independent? Completely independent��.2 685 (IF INDEPENDENT, SKIP TO 4) DK .................................. 3 1

12

A3a. PART OF LARGER ORGANIZATION FREQ

(IF PART OF A LARGER ORGANIZATION) Headquarters operation...... 1 27 In what way is (ORG) part of a larger organiza- (IF NOT HDQTRS, SKIP TO 3b) tion . . . is it a headquarters operation within a Branch facility....................... 2 47 larger organization, a wholly-owned branch Subsidiary ............................. 3 85 facility, a wholly-owned subsidiary, a locally- Franchise ............................... 4 19 owned franchise, a school in a school system, School .................................. 5 19 a campus in a higher education system, Campus/higher education. 6 6 a governmental unit, or something else? Governmental unit .............. 7 46 Else (SPECIFY) ..................... 8 62 _________________________________________ DK .................................. 88 5 (SPECIFY SOMETHING ELSE HERE) NA -999........................... -999 686 A3a-1. NUMBER OF HQ OPERATING SITES

FREQ (IF HEADQUARTERS) What is the Min ................................ 2 total number of operating sites in (ORG)? Max ............................ 650 DK ............................ 888 7 RA ............................ 999 1 NA ...........................-999 980 A3a-2. NUMBER OF HQ SITES OUTSIDE U.S.

FREQ (IF HEADQUARTERS) Are there any sites Yes ................................ 1 9 outside the United States? No ................................ 2 13 NA ...........................-999 980 A3a-3. NUMBER OF FT/PT EMP AT ALL LOCATIONS

FREQ (IF HEADQUARTERS) Counting ALL Min .............................. 15 locations, about how many full-time and Max ..................... 300,000 part-time employees did (ORG) have as DK ...................... 888888 8 of June 1, 1996? NA ...........................-999 980 (IF HEADQUARTERS, SKIP TO 4) A3b. (IF PART OF A LARGER ORGANIZATION) What is the name of the larger organization? [HEREAFTER REFERRED TO AS (LARGER ORG)] ____________________________________________ A3c. (IF PART OF A LARGER ORGANIZATION) What is its address? STREET ADDRESS: ______________________________________________ CITY, STATE, ZIP: ____________________________________________ COUNTRY, IF OUTSIDE U.S.: ____________________________________

13

A3d. YEARS ORG PART OF LARGER ORG

FREQ (IF PART OF A LARGER ORGANIZATION) Min ................................ 0 How long has (ORG) been part of Max ............................ 199 (LARGER ORG)? DK ................................ 3 59 RA ................................ 4 2 NA ...........................-999 714 A3e. TOTAL NUMBER OF LARGER ORG SITES

FREQ (IF PART OF A LARGER ORGANIZATION) Min 2 What is the total number of operating sites in Max 300,000 (LARGER ORG)? DK ...................... 888888 112 RA ...................... 999999 2 NA ...........................-999 716 A3f. ANY LARGER ORG SITES OUTSIDE U.S.

FREQ (IF PART OF A LARGER ORGANIZATION) Yes ................................ 1 123 Are there any sites outside the United States? No ................................ 2 154 DK ................................ 3 12 NA ...........................-999 713 A3g. NUMBER OF LARGER ORG FT/PT EMPLOYEES

FREQ (IF PART OF A LARGER ORGANIZATION) Min ................................ 3 Counting ALL locations, about how many full-time Max ..................... 800,000 and part-time employees did (LARGER ORG) have DK ...................... 888888 147 as of June 1, 1996? RA ...................... 999999 4 NA ...........................-999 719 A3h. NUMBER OF LARGER ORG EMP AT ALL LOCATIONS

FREQ (IF PART OF A LARGER ORGANIZATION) Min ................................ 0 In total, how many people working at (ORG) Max ....................... 40,000 at (ADDRESS) on a normal business day are DK ...................... 888888 17 employees of (LARGER ORG)? RA ...................... 999999 2 NA ...........................-999 713

14

A4. For each of the following statements, please tell me how strongly you agree or disagree. (READ LIST) Do you strongly agree, agree, disagree, or strongly disagree? VARIABLE LABEL

Item wording

STRONGLY AGREE

1

AGREE

2

DISAGREE

3

STRONGY DISAGREE

4

DK 5

RA 6

-999

A4a. DIFFICULT TO FIND HIGHLY SKILLED WORKERS

It is difficult to find highly skilled workers.

215

488

248

36

6

9

0

A4b. COMPETE BEST BY HOLDING DOWN COSTS

You compete best by holding down costs.

203

535

190

21

36

15

2

A4c. DIFFICULT TO KEEP EMP SKILLS UP-T0-DATE

Your employees have difficulty keeping their skills up-to-date.

26

219

629

104

13

10

1

A4d. COMPETE BY OFFERING HIGH QUAL PROD/SVCS

You compete best by offering HIGH-QUALITY products or services.

517

424

24

3

21

11

2

A4e. WORK CLOSELY WITH SUPPLIERS

You work closely with your suppliers.

322

511

71

10

54

26

8

A4f. CUSTOMERS PARTICIPATE IN DECISIONS

Your customers participate in your design, production, or service decisions.

188

483

225

22

56

22

6

A5. REQUIRED TO REPORT EMP COMP TO GOVT

FREQ Is (ORG) required to report the sex, race, and age Yes ................................ 1 541 composition of its employees to any government agency? No ................................ 2 407 DK ................................ 3 48 RA ................................ 4 3 NA ...........................-999 3

15

A6. REQUIRED TO COMPLY W GOVT REGULATIONS FREQ

Is (ORG) required to comply with governmental health Yes ................................ 1 892 or safety regulations? No ................................ 2 94 DK ................................ 3 11 RA ................................ 4 3 NA ...........................-999 2 A7. TOTAL FT EMPLOYEES ON ORG PAYROLL

FREQ In total, how many full-time employees were on the Min ................................ 0 payroll of (ORG) at (ADDRESS) as of June 1, 1996? Max ....................... 42,000 By "full-time" we mean 35 or more hours per week. (IF NONE, SKIP TO 8) DK ........................ 88888 16 RA ........................ 99999 1 NA ...........................-999 5 a. (IF ONE OR MORE) Of these, about how many were women? (ACCEPT NUMBER OR PERCENTAGE) (IF NONE, ENTER "000") A7a. NUMBER OR PERCENTAGE

FREQ Number ............................... 1 472 Percent ................................ 2 368 NA ...........................-999 162 A7a_n. TOTAL NUMBER FT FEMALE EMPLOYEES

FREQ Min ................................ 0 Max ......................... 9,582 DK ........................ 88888 74 RA ........................ 99999 2 NA ...........................-999 441 A7a_p. TOTAL PERCENT FT FEMALE EMPLOYEES

FREQ Min ................................ 3 Max ............................ 100 NA ...........................-999 614 b. (IF ONE OR MORE) About how many were white? (ACCEPT NUMBER OR PERCENTAGE) (IF NONE, ENTER "000") A7b. NUMBER OR PERCENTAGE

FREQ Number ............................... 1 445 Percent ................................ 2 395 NA ...........................-999 162

16

A7b_n. TOTAL NUMBER FT WHITE EMPLOYEES

FREQ Min ................................ 0 Max ....................... 12,805 DK ........................ 88888 113 RA ........................ 99999 7 NA ...........................-999 472 A7b_p. TOTAL PERCENT FT WHITE EMPLOYEES

FREQ Min ................................ 3 Max ............................ 100 NA ...........................-999 584 c. (IF ONE OR MORE) Were any of these full-time employees temporary workers? A7c. ANY FT EMPLOYEES TEMPORARY WORKERS

FREQ Yes ................................ 1 176 No ................................ 2 656 (IF NO, SKIP TO 8) DK ................................ 3 7 RA ................................ 4 1 NA ...........................-999 162 A7c1. NUMBER OR PERCENTAGE

FREQ (IF YES) About how many were Number ............................... 1 137 temporary workers? Percent ................................ 2 39 NA ...........................-999 826 A7c1_n. TOTAL NUMBER FT TEMPORARY WORKERS

FREQ Min ................................ 0 Max ......................... 2,000 DK ........................ 88888 18 RA ........................ 99999 0 NA ...........................-999 771 A7c1_p. TOTAL PERCENT FT TEMPORARY WORKERS

FREQ Min ................................ 1 Max .............................. 80 NA ...........................-999 951

17

A8. NUMBER OF FT EMPLOYEES VARIES BY SEASON

FREQ To what extent does the number of full-time employees Not at all.............................. 1 669 vary depending on the season . . . not at all, to some To some extent ................... 2 259 extent, or to a great extent? (IF NOT AT ALL/SOME, SKIP TO 9) To a great extent................. 3 64 DK ................................ 4 4 RA ................................ 5 6 A8a. MOST FT EMPLOYEES IN WHICH SEASON

FREQ (IF TO A GREAT EXTENT) When do you Spring ................................ 1 2 have the most full-time employees? Summer ............................... 2 24 Fall ................................ 3 4 Winter ................................ 4 8 Other (SPECIFY) ................ 5 25 NA ...........................-999 939 A8b. NUMBER FT EMPLOYEES IN THAT SEASON

FREQ (IF TO A GREAT EXTENT) About how many Min ................................ 1 full-time employees do you have then? Max ......................... 7,912 (IF NONE, ENTER "000") NA ...........................-999 939 A9. TOTAL PT EMPLOYEES ON ORG PAYROLL

FREQ In total, how many part-time employees were on Min ................................ 0 the payroll of (ORG) as of June 1, 1996? Max ....................... 36,000 By "part-time" we mean less than 35 hours per week. (IF NONE, SKIP TO 10) NA ...........................-999 16 a. (IF ONE OR MORE) Of these, about how many were women? (ACCEPT NUMBER OR PERCENTAGE) (IF NONE, ENTER "000") A9a. NUMBER OR PERCENTAGE

FREQ Number ............................... 1 408 Percent ................................ 2 199 NA ...........................-999 395 A9a_n. TOTAL NUMBER PT FEMALE EMPLOYEES

FREQ Min ................................ 0 Max ....................... 21,500 DK ........................ 88888 60 RA ........................ 99999 2 NA ...........................-999 538

18

A9a_p. TOTAL PERCENT PT FEMALE EMPLOYEES

FREQ Min ................................ 2 Max ............................ 100 NA ...........................-999 789 b. (IF ONE OR MORE) About how many were white? (ACCEPT NUMBER OR PERCENTAGE) (IF NONE, ENTER "000") A9b. NUMBER OR PERCENTAGE

FREQ Number ............................... 1 412 Percent ................................ 2 195 NA ...........................-999 395 A9b_n. TOTAL NUMBER PT WHITE EMPLOYEES

FREQ Min ................................ 0 Max ....................... 27,000 DK ........................ 88888 93 RA ........................ 99999 3 NA ...........................-999 537 A9b_p. TOTAL PERCENT PT WHITE EMPLOYEES

FREQ Min ................................ 5 Max ............................ 100 NA ...........................-999 790 c. (IF ONE OR MORE) Were any of these part-time employees temporary workers? A9c. ANY PT EMPLOYEES TEMPORARY WORKERS

FREQ Yes ................................ 1 184 No ................................ 2 411 (IF NO, SKIP TO 10) DK ................................ 3 12 NA ...........................-999 395 A9c1. NUMBER OR PERCENTAGE

FREQ (IF YES) About how many were Number ............................... 1 125 temporary workers? Percent ................................ 2 59 NA ...........................-999 818

19

A9c1_n. TOTAL NUMBER PT TEMPORARY WORKERS

FREQ Min ................................ 0 Max ......................... 1,000 DK ........................ 88888 7 RA ........................ 99999 0 NA ...........................-999 817 A9c1_p. TOTAL PERCENT PT TEMPORARY WORKERS

FREQ Min ................................ 1 Max ............................ 100 NA ...........................-999 939 A10. NUMBER OF PT EMPLOYEES VARIES BY SEASON

FREQ To what extent does the number of part-time employees Not at all.............................. 1 575 vary depending on the season . . . not at all, to some To some extent ................... 2 305 extent, or to a great extent? (IF NOT AT ALL/SOME, SKIP TO 11) To a great extent................. 3 107 DK ................................ 4 6 RA ................................ 5 7 NA ................... -999-999 2 A10a. MOST PT EMPLOYEES IN WHICH SEASON

FREQ (IF TO A GREAT EXTENT) When do you Spring ................................ 1 4 have the most part-time employees? Summer ............................... 2 54 Fall ................................ 3 6 Winter ................................ 4 11 Other (SPECIFY) ................ 5 30 NA ...........................-999 897 A10b. NUMBER PT EMPLOYEES IN THAT SEASON

FREQ (IF TO A GREAT EXTENT) About how many Min ................................ 1 part-time employees do you have then? Max ......................... 2,000 (IF NONE, ENTER "000") NA ...........................-999 896 A11. NUMBER FT EMPLOYEES TWO YEARS AGO

FREQ About how many full-time employees did (ORG) have Min ................................ 0 two years ago? Max ....................... 44,000 DK ........................ 88888 86 DK ........................ 99999 2 NA ...........................-999 7

20

A12. NUMBER PT EMPLOYEES TWO YEARS AGO

FREQ About how many part-time employees did (ORG) have Min ................................ 0 two years ago? Max ....................... 27,000 DK ........................ 88888 126 RA ........................ 99999 3 NA ...........................-999 14 A13. NEW JOBS CREATED PAST TWO YEARS

FREQ How many new jobs did (ORG) create during the Min ................................ 0 past two years? Max ......................... 3,500 DK ........................ 88888 86 NA ...........................-999 9 A14. JOBS ELIMINATED PAST TWO YEARS

FREQ How many jobs did (ORG) eliminate in the past Min ................................ 0 two years? Max ......................... 3,000 DK ........................ 88888 63 RA ........................ 99999 6 NA ...........................-999 14 A15. UNION REPRESENTATION OF EMPLOYEES

FREQ Are any of your employees represented by a union or Yes ................................ 1 256 unions? No ................................ 2 740 (IF NO, SKIP TO 16) DK ................................ 3 3 RA ................................ 4 3 A15a. NUMBER OR PERCENTAGE

FREQ (IF YES) About how many of your Number ............................... 1 150 employees are union members? Percent ................................ 2 73 (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 779 A15a_n. NUMBER OF EMP THAT ARE UNION MEMBERS

FREQ Min ................................ 1 Max ....................... 34,000 DK ........................ 88888 19 NA ...........................-999 832 A15a_p. PERCENT OF EMP THAT ARE UNION MEMBERS

FREQ Min .............................. 10 Max ............................ 100 NA ...........................-999 915

21

A16. TYPE OF WORK ORG DOES

FREQ We would like to know about the kind of work Produces a product............ 1 146 that takes place at (ORG). Does (ORG) produce Delivers a service ............... 2 593 a product, deliver a service, or both? Both ................................ 3 247 (IF PRODUCES, DELIVERS, OR BOTH, SKIP TO 17) Neither ................................ 4 15 NA ...........................-999 1 16a. (IF NEITHER) What does (ORG) do? [RECORD VERBATIM REPLY] ________________________________________ ________________________________________ A17. INDUSTRY CODE What is the MAIN (product produced/service provided) Industry Code Min .......... 10 there? [RECORD VERBATIM REPLY] Max ........ 932 [HEREAFTER REFERRED TO AS "CORE PRODUCT OR SERVICE"] ________________________________________________ ________________________________________________ A17a_INT. INTERVIEWER: WAS ORG MAIN PRODUCT CLEAR

FREQ Yes ................................ 1 242 No ................................ 2 20 NA ...........................-999 740 A17a. TYPE OF NON-PROFIT ORGANIZATION

FREQ (IF NON PROFIT AND ANSWER IS Elem/jr high/high school 1 3 UNCLEAR) Is it an elementary, junior high, College/Univ/Jr College.. 2 3 or high school, a college, university, or junior Hospital ............................... 3 7 college, a hospital, a social services agency, Social service agency ......... 4 0 a governmental agency, or something else? Governmental agency ....... 5 6 Else (SPECIFY) ................... 6 1 _______________________________________ NA ...........................-999 982 (SPECIFY SOMETHING ELSE HERE)

22

A18. ORG DOES SUB-CONTRACT WORK

FREQ Does (ORG) do any work on a subcontract basis for Yes ................................ 1 235 OTHER organizations? No ................................ 2 741 DK ................................ 3 24 NA ...........................-999 2 A19. ANY PEOPLE NOT ON ORG PAYROLL

FREQ In the past year, were there any people working for Yes ................................ 1 506 you who were NOT on your payroll . . . for example, No ................................ 2 483 subcontractors or people not paid directly by (ORG), (IF NO, SKIP TO NEXT SECTION) such as temps? DK ................................ 3 7 RA ................................ 4 3 NA ...........................-999 3 A19a. NUMBER OF PEOPLE NOT ON PAYROLL

FREQ (IF YES) How many people worked for Min ................................ 0 you who were NOT on your payroll on Max ......................... 6,500 June 1, 1996? (IF NONE, SKIP TO NEXT SECTION) DK ........................ 88888 102 RA ........................ 99999 2 NA ...........................-999 502 b. (IF ONE OR MORE) Of these, about how many were women? (ACCEPT NUMBER OR PERCENTAGE) (IF NONE, ENTER "000") A19b. NUMBER OR PERCENTAGE

FREQ Number ............................... 1 240 Percent ................................ 2 72 NA ...........................-999 690 A19b_n. NUMBER OF WOMEN NOT ON PAYROLL

FREQ Min ................................ 0 Max ............................ 200 DK ........................ 88888 56 NA ...........................-999 732

23

A19b_p. PERCENT OF WOMEN NOT ON PAYROLL

FREQ Min ................................ 2 Max ............................ 100 NA ...........................-999 922 c. (IF ONE OR MORE) About how many were white? (ACCEPT NUMBER OR PERCENTAGE) (IF NONE, ENTER "000") A19c. NUMBER OR PERCENTAGE

FREQ Number ............................... 1 237 Percent ................................ 2 75 NA ...........................-999 690 A19c_n. NUMBER OF WHITE PEOPLE NOT ON PAYROLL

FREQ Min ................................ 0 Max ............................ 320 DK ........................ 88888 82 RA ........................ 99999 1 NA ...........................-999 735 A19c_p. PERCENT OF WHITE PEOPLE NOT ON PAYROLLFREQ

FREQ Min ................................ 1 Max ............................ 100 NA ...........................-999 918 A20. PEOPLE NOT ON PAYROLL VARIES BY SEASON

FREQ To what extent does the number of people working for Not at all.............................. 1 263 you who are NOT on your payroll vary depending on To some extent ................... 2 125 the season . . . not at all, to some extent, or to a (IF NOT AT ALL/SOME, SKIP TO 21) great extent? To a great extent................. 3 43 NA ...........................-999 571 A20a. MOST PEOPLE NOT ON PAYROLL IN WHICH SEASON

FREQ (IF TO A GREAT EXTENT) When do you Spring ................................ 1 2 have the most people working for you who Summer ............................... 2 19 are NOT on your payroll? Fall ................................ 3 4 Winter ................................ 4 6 Other (SPECIFY) ................ 5 10 NA ...........................-999 961

24

A20b. NUMBER NOT ON PAYROLL IN THAT SEASON FREQ

(IF TO A GREAT EXTENT) About how many Min ................................ 1 of these people do you have working for you Max ......................... 3,000 then? (IF NONE, ENTER "000") DK ........................ 88888 1 NA ...........................-999 962 A21. NOT ON PAYROLL INCR/DECR PAST TWO YEARS

FREQ Has the number of people NOT on (ORG)'s payroll Increased ............................. 1 162 who work there increased or decreased in the past two Decreased............................ 2 90 years? Stayed the same (VOL) ..... 3 113 DK ................................ 4 8 NA ...........................-999 629 A22. NOT ON PAYROLL GET REGULAR FT JOBS

FREQ Do these workers ever get regular full-time jobs Yes ................................ 1 220 there? No ................................ 2 160 (IF NO, SKIP TO NEXT SECTION) DK ................................ 3 2 NA ...........................-999 620 A22a. PERCENT NOT ON PAYROLL GET REG FT JOBS

FREQ (IF YES) About what percentage get regular Min ................................ 1 full-time jobs there? Max ............................ 100 DK ............................ 888 18 NA ...........................-999 791

25

SECTION B: FUNCTIONAL AREAS B1. PEOPLE INVOLVED IN CORE PRODUCT/SERVICE

FREQ We'd like to know about who does various activities at (ORG). For each of the following activities, please tell me whether it is done by (ORG)'s employees, by employees of (LARGER ORG), or by someone else. Let's begin with (CORE PRODUCT OR SERVICE FROM A16a-A17). How many people are involved in Min ................................ 0 (CORE PRODUCT OR SERVICE)? Max ....................... 40,000 DK ........................ 88888 43 RA ........................ 99999 5 NA ...........................-999 4 B2a. CORE PROD/SVC WORK DONE BY EMP ON ORG PAYROLL (IF PART OF A LARGER ORG AND NOT HEADQUARTERS) Is this work done by employees on (ORG)'s payroll, by employees of (LARGER ORG), or by someone else? (IF HEADQUARTERS OR IF COMPLETELY INDEPENDENT) Is this work done by employees on (ORG)'s payroll or by someone else?

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

NA -999

B2a. CORE PROD/SVC WORK DONE BY EMP ON ORG PAYROLL employees on (ORG)'s payroll?

945

42

1 14

B2b. CORE PROD/SVC WORK DONE BY EMP OF LARGER ORG employees of (LARGER ORG)?

105

176

4 717

B2c. CORE PROD/SVC WORK DONE BY SOMEONE ELSE someone else?

95

860

9 38

B2a1. NUMBER OR PERCENTAGE

FREQ (IF EMPLOYEES ON (ORG)S PAYROLL) Number ............................... 1 575 About how many of these are regular full-time Percent ................................ 2 266 employees? (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 161 B2a1_n. NUMBER OF CORE PROD/SVC REG FT EMPLOYEES

FREQ Min ................................ 0 Max ....................... 25,000 DK ........................ 88888 29 RA ........................ 99999 3 NA ...........................-999 427

26

B2a1_p. PERCENT OF CORE PROD/SVC REG FT EMPLOYEES

FREQ Min ................................ 5 Max ............................ 100 NA ...........................-999 736 B2c1. WORK FOR OTHER ORG/SELF-EMP

FREQ (IF SOMEONE ELSE) Do these people work for Another organization........ 1 61 another organization, or are they self-employed? Self-employed..................... 2 25 NA ...........................-999 916 B2c2a. WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ (IF SOMEONE ELSE & ANOTHER ORG) Someone at (ORG) ............. 1 44 Is their work directed by someone at (ORG) or The other organization...... 2 13 by someone at the other organization? Both (VOLUNTEERED).... 3 2 DK ................................ 4 1 RA ................................ 5 1 NA ...........................-999 941 B2c2b. WORK DIRECTED BY SOMEONE AT ORG

FREQ (IF SOMEONE ELSE & SELF-EMPLOYED) Yes ................................ 1 18 Is their work directed by someone at (ORG)? No ................................ 2 6 DK ................................ 3 1 NA ...........................-999 977 (PROBES: Does (ORG) or the other organization tell them what to do? Does (ORG) or the other organization supervise their work?) B2c3. PEOPLE WORK AT ORG OR SOMEPLACE ELSE

FREQ (IF SOMEONE ELSE) Do these people work at Work at (ORG) ................... 1 52 (ORG) or someplace else? Work someplace else ......... 2 27 Both (VOLUNTEERED).... 3 4 DK ................................ 4 3 NA ...........................-999 916 B2c4. WORK FORMERLY DONE BY REG EMPLOYEES

FREQ (IF SOMEONE ELSE) Was any of this work Yes ................................ 1 32 formerly done by your regular employees? No ................................ 2 50 DK ................................ 3 4 NA ...........................-999 916

27

B3. ANYONE INVOLVED IN CLERICAL WORK FREQ

Next, tell me about SECRETARIAL, CLERICAL, OR Yes ................................ 1 892 OTHER OFFICE WORK. Does anyone do this kind of No ................................ 2 105 work for (ORG)? (IF NO, SKIP TO 4) DK ................................ 3 2 RA ................................ 4 1 NA ...........................-999 2 B3a. NUMBER OF CLERICAL WORKERS

FREQ (IF YES) How many people Min ................................ 1 do this kind of work for you? Max ......................... 8,000 DK ........................ 88888 70 RA ........................ 99999 2 NA ...........................-999 110 (IF PART OF A LARGER ORG AND NOT HEADQUARTERS) Is this work done by employees on (ORG)'s payroll, by employees of (LARGER ORG), or by someone else? (IF HEADQUARTERS OR IF COMPLETELY INDEPENDENT) Is this work done by employees on (ORG)'s payroll or by someone else?

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

NA -999

B3a-1. CLERICAL WORK DONE BY EMP ON ORG PAYROLL employees on (ORG)'s payroll?

834

49

0 119

B3a-2. CLERICAL WORK DONE BY EMP OF LARGER ORG employees of (LARGER ORG)?

103

156

1 742

B3a-3. CLERICAL WORK DONE BY SOMEONE ELSE someone else?

98

763

3 138

B3a1a. NUMBER OR PERCENTAGE

FREQ (IF EMPLOYEES ON (ORG)S PAYROLL) Number ............................... 1 528 About how many of these are regular full-time Percent ................................ 2 205 employees? (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 269 B3a1a_n. NUMBER OF CLERICAL REGULAR FT EMPLOYEES

FREQ Min ................................ 0 Max ......................... 3,000 DK ........................ 88888 30 RA ........................ 99999 2 NA ...........................-999 474

28

B3a1a_p. PERCENT OF CLERICAL REGULAR FT EMPLOYEES

FREQ Min .............................. 10 Max ............................ 100 NA ...........................-999 797 B3a3a. CLERICALS WORK FOR OTHER ORG/SELF-EMP

FREQ (IF SOMEONE ELSE) Do these people work for Another organization........ 1 75 another organization, or are they self-employed? Self-employed..................... 2 15 NA ...........................-999 912 B3a3b1. CLERICAL WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ (IF SOMEONE ELSE & ANOTHER ORG) (ORG) ................................ 1 64 Is their work directed by someone at (ORG) or Other organization ............ 2 11 by someone at the other organization? Both (VOLUNTEERED).... 3 0 NA ...........................-999 927 B3a3b2. CLERICAL WORK DIRECTED BY SOMEONE AT ORG

FREQ (IF SOMEONE ELSE & SELF-EMPLOYED) Yes ................................ 1 8 Is their work directed by someone at (ORG)? No ................................ 2 6 DK ................................ 3 1 (PROBES: Does (ORG) or the other organization NA ...........................-999 987 tell them what to do? Does (ORG) or the other organization supervise their work?) B3a3c. CLERICALS WORK AT ORG OR SOMEPLACE ELSE

FREQ (IF SOMEONE ELSE) Do these people work at Work at (ORG) ................... 1 72 (ORG) or someplace else? Work someplace else ......... 2 17 DK ................................ 4 1 NA ...........................-999 912 B3a3d. CLERICAL WORK FORMERLY DONE BY REG EMPLOYEES

FREQ (IF SOMEONE ELSE) Was any of this work Yes ................................ 1 64 formerly done by your regular employees? No ................................ 2 23 DK ................................ 3 2 RA ................................ 4 1 NA ...........................-999 912

29

B4. ANYONE INVOLVED IN COMP SYSTEMS WORK FREQ

And what about design or management of COMPUTER Yes ................................ 1 641 INFORMATION SYSTEMS, such as computer pro- No ................................ 2 351 gramming or database management? Does anyone (IF NO, SKIP TO 5) do this kind of work for (ORG)? DK ................................ 3 2 RA ................................ 4 3 NA ...........................-999 5 B4a. NUMBER OF COMP SYSTEMS WORKERS


VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

NA -999

B4a-1. COMP SYS WORK DONE BY EMP ON ORG PAYROLL Employees on (ORG)'s payroll?

527

107

1 367

B4a-2. COMP SYS WORK DONE BY EMP OF LARGER ORG Employees of (LARGER ORG)?

107

100

0 795

B4a-3. COMP SYS WORK DONE BY SOMEONE ELSE Someone else?

135

484

8 375


FREQ (IF EMPLOYEES ON (ORG)S PAYROLL) Number ............................... 1 347 About how many of these are regular full-time Percent ................................ 2 121 employees? (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 534

30

B4a1a_n. NUMBER OF COMP SYSTEMS REGULAR FT EMP FREQ

Min ................................ 0 Max ......................... 3,000 DK ........................ 88888 23 RA ........................ 99999 2 NA ...........................-999 655 B4a1a_p. PERCENT OF COMP SYSTEMS REGULAR FT EMP

FREQ Min .............................. 50 Max ............................ 100 NA ...........................-999 881 B4a3a. COMP SYS PEOPLE WORK FOR OTHER ORG/SELF-EMP

FREQ (IF SOMEONE ELSE) Do these people work for Another organization........ 1 78 another organization, or are they self-employed? Self-employed..................... 2 31 NA ...........................-999 893 B4a3b1. COMP SYS WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ (IF SOMEONE ELSE & ANOTHER ORG) (ORG) ................................ 1 45 Is their work directed by someone at (ORG) or The other organization...... 2 26 by someone at the other organization? Both (VOLUNTEERED).... 3 5 DK ................................ 4 1 RA ................................ 5 1 NA ...........................-999 924 B4a3b2. COMP SYS WORK DIRECTED BY SOMEONE AT ORG

FREQ (IF SOMEONE ELSE & SELF-EMPLOYED) Yes ................................ 1 22 Is their work directed by someone at (ORG)? No ................................ 2 9 NA ...........................-999 971 (PROBES: Does (ORG) or the other organization tell them what to do? Does (ORG) or the other organization supervise their work?) B4a3c. COMP SYS PEOPLE WORK AT ORG OR SOMEPLACE ELSE

FREQ (IF SOMEONE ELSE) Do these people work at Work at (ORG) ................... 1 52 (ORG) or someplace else? Work someplace else ......... 2 50 Both (VOLUNTEERED).... 3 4 DK ................................ 4 2 RA ................................ 5 1 NA ...........................-999 893

31

B4a3d. COMP SYS WORK FORMERLY DONE BY REG EMPLOYEES

FREQ (IF SOMEONE ELSE) Was any of this work Yes ................................ 1 40 formerly done by your regular employees? No ................................ 2 68 DK ................................ 3 1 NA ...........................-999 893 B5. ANYONE INVOLVED IN ACCOUNTING WORK

FREQ How about ACCOUNTING OR PAYROLL? Does Yes ................................ 1 855 anyone do this kind of work for (ORG)? No ................................ 2 140 (IF NO, SKIP TO 6) DK ................................ 3 2 RA ................................ 4 1 NA ...........................-999 4 B5a. NUMBER OF ACCOUNTING WORKERS


VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

B5a-1. ACCOUNTING WORK DONE BY EMP ON ORG PAYROLL employees on (ORG)'s payroll?

732

112

0 0 158

B5a-2. ACCOUNTING WORK DONE BY EMP OF LARGER ORG employees of (LARGER ORG)?

117

129

1 0 755

B5a-3. ACCOUNTING WORK DONE BY SOMEONE ELSE someone else?

118

706

6 1 171


FREQ (IF EMPLOYEES ON (ORG)S PAYROLL) Number ............................... 1 487 About how many of these are regular full-time Percent ................................ 2 163 employees? (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 352

32

B5a1a_n. NUMBER OF ACCOUNTING REGULAR FT EMP FREQ

Min ................................ 0 Max ......................... 2,200 DK ........................ 88888 22 RA ........................ 99999 2 NA ...........................-999 515 B5a1a_p. PERCENT OF ACCOUNTING REGULAR FT EMP

FREQ Min .............................. 10 Max ............................ 100 NA ...........................-999 839 B5a3a. ACCOUNTING PEOPLE WORK FOR OTHER ORG/SELF-EMP

FREQ (IF SOMEONE ELSE) Do these people work for Another organization........ 1 65 another organization, or are they self-employed? Self-employed..................... 2 29 NA ...........................-999 908 B5a3b1. ACCOUNTING WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ (IF SOMEONE ELSE & ANOTHER ORG) (ORG) ................................ 1 22 Is their work directed by someone at (ORG) or The other organization...... 2 43 by someone at the other organization? NA ...........................-999 937 B5a2b2. ACCOUNTING WORK DIRECTED BY SOMEONE AT ORG

FREQ (IF SOMEONE ELSE & SELF-EMPLOYED) Yes ................................ 1 14 Is their work directed by someone at (ORG)? No ................................ 2 14 DK ................................ 3 1 (PROBES: Does (ORG) or the other organization NA ...........................-999 973 tell them what to do? Does (ORG) or the other organization supervise their work?) B5a3c. ACCOUNTING PEOPLE WORK AT ORG OR SOMEPLACE ELSE

FREQ (IF SOMEONE ELSE) Do these people work at Work at (ORG) ................... 1 23 (ORG) or someplace else? Work someplace else ......... 2 71 NA ...........................-999 908 B5a3d. ACCOUNTING WORK FORMERLY DONE BY REG EMPLOYEES


33

B6. ANYONE INVOLVED IN R & D WORK FREQ

Let's talk next about RESEARCH AND DEVELOPMENT Yes ................................ 1 395 OF NEW PRODUCTS AND SERVICES. Does anyone No ................................ 2 582 do this kind of work for (ORG)? (IF NO, SKIP TO 7) DK ................................ 3 17 RA ................................ 4 3 NA ...........................-999 5 B6a. NUMBER OF R & D WORKERS


VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

NA -999

B6a-1. R & D WORK DONE BY EMP ON ORG PAYROLL employees on (ORG)'s payroll?

328

60

1 613

B6a-2. R & D WORK DONE BY EMP OF LARGER ORG employees of (LARGER ORG)?

80

58

2 862

B6a-3. R & D WORK DONE BY SOMEONE ELSE someone else?

38

335

9 620


FREQ (IF EMPLOYEES ON (ORG)S PAYROLL) Number ............................... 1 201 About how many of these are regular full-time Percent ................................ 2 81 employees? (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 720 B6a1a_n. NUMBER OF R & D REGULAR FT EMPLOYEES


34

B6a1a_p. PERCENT OF R & D REGULAR FT EMPLOYEES FREQ

Min ................................ 4 Max ............................ 100 NA ...........................-999 921 B6a3a. R & D PEOPLE WORK FOR OTHER ORG/SELF-EMP

FREQ (IF SOMEONE ELSE) Do these people work for Another organization........ 1 23 another organization, or are they self-employed? Self-employed..................... 2 7 DK ................................ 3 1 RA ................................ 4 1 NA ...........................-999 970 B6a3b1. R & D WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ (IF SOMEONE ELSE & ANOTHER ORG) (ORG) ................................ 1 12 Is their work directed by someone at (ORG) or The other organization...... 2 9 by someone at the other organization? Both (VOLUNTEERED).... 3 1 DK ................................ 4 1 NA ...........................-999 979 B6a3b2. R & D WORK DIRECTED BY SOMEONE AT ORG

FREQ (IF SOMEONE ELSE & SELF-EMPLOYED) Yes ................................ 1 5 Is their work directed by someone at (ORG)? No ................................ 2 2 NA ...........................-999 995 (PROBES: Does (ORG) or the other organization tell them what to do? Does (ORG) or the other organization supervise their work?) B6a3c. R & D PEOPLE WORK AT ORG OR SOMEPLACE ELSE

FREQ (IF SOMEONE ELSE) Do these people work at Work at (ORG) ................... 1 13 (ORG) or someplace else? Work someplace else ......... 2 14 Both (VOLUNTEERED).... 3 4 RA ................................ 5 1 NA ...........................-999 970 B6a3d. R & D WORK FORMERLY DONE BY REG EMPLOYEES


35

B7. ANYONE INVOLVED IN MARKETING WORK FREQ

Does anyone do MARKETING OR SALES WORK for Yes ................................ 1 598 (ORG)? No ................................ 2 392 (IF NO, SKIP TO 8) DK ................................ 3 7 RA ................................ 4 1 NA ...........................-999 4 B7a. NUMBER OF MARKETING WORKERS


VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

NA -999

B7a-1. MARKETING WORK DONE BY EMP ON ORG PAYROLL employees on (ORG)'s payroll?

529

57

3

413

B7a-2. MARKETING WORK DONE BY EMP OF LARGER ORG employees of (LARGER ORG)?

84

92

2 824

B7a-3. MARKETING WORK DONE BY SOMEONE ELSE someone else?

37

528

8 429


FREQ (IF EMPLOYEES ON (ORG)S PAYROLL) Number ............................... 1 349 About how many of these are regular full-time Percent ................................ 2 110 employees? (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 543 B7a1a_n. NUMBER OF MARKETING REGULAR FT EMP

FREQ Min ................................ 0 Max ............................ 600 DK ........................ 88888 18 RA ........................ 99999 2 NA ...........................-999 653

36

B7a1a_p. PERCENT OF MARKETING REGULAR FT EMP FREQ

Min ................................ 3 Max ............................ 100 NA ...........................-999 893 B7a3a. MARKETING PEOPLE WORK FOR OTHER ORG/SELF-EMP

FREQ (IF SOMEONE ELSE) Do these people work for Another organization........ 1 20 another organization, or are they self-employed? Self-employed..................... 2 14 NA ...........................-999 968 B7a3b1. MARKETING WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ (IF SOMEONE ELSE & ANOTHER ORG) (ORG) ................................ 1 11 Is their work directed by someone at (ORG) or The other organization...... 2 9 by someone at the other organization? NA ...........................-999 982 B7a3b2. MARKETING WORK DIRECTED BY SOMEONE AT ORG

FREQ (IF SOMEONE ELSE & SELF-EMPLOYED) Yes ................................ 1 8 Is their work directed by someone at (ORG)? No ................................ 2 6 NA ...........................-999 988 (PROBES: Does (ORG) or the other organization tell them what to do? Does (ORG) or the other organization supervise their work?) B7a3c. MARKETING PEOPLE WORK AT ORG OR SOMEPLACE ELSE

FREQ (IF SOMEONE ELSE) Do these people work at Work at (ORG) ................... 1 9 (ORG) or someplace else? Work someplace else ......... 2 25 NA ...........................-999 968 B7a3d. MARKETING WORK FORMERLY DONE BY REG EMPLOYEES

FREQ (IF SOMEONE ELSE) Was any of this work Yes ................................ 1 11 formerly done by your regular employees? No ................................ 2 23 NA ...........................-999 968 B8. ANYONE INVOLVED IN SECURITY WORK

FREQ How about SECURITY SERVICES? Does anyone Yes ................................ 1 414 provide security services for (ORG)? No ................................ 2 575 (IF NO, SKIP TO 9) DK ................................ 3 5 RA ................................ 4 2 NA ...........................-999 6

37

B8a. NUMBER OF SECURITY WORKERS FREQ

(IF YES) How many people Min ................................ 1 do this kind of work for you? Max ............................ 400 DK ........................ 88888 92 RA ........................ 99999 3 NA ...........................-999 588 (IF PART OF A LARGER ORG AND NOT HEADQUARTERS) Is this work done by employees on (ORG)'s payroll, by employees of (LARGER ORG), or by someone else? (IF HEADQUARTERS OR IF COMPLETELY INDEPENDENT) Is this work done by employees on (ORG)'s payroll or by someone else?

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

NA -999

B8a-1. SECURITY WORK DONE BY EMP ON ORG PAYROLL employees on (ORG)'s payroll?

261

149

0 592

B8a-2. SECURITY WORK DONE BY EMP OF LARGER ORG employees of (LARGER ORG)?

45

108

1 848

B8a-3. SECURITY WORK DONE BY SOMEONE ELSE someone else?

153

247

4 598


FREQ (IF EMPLOYEES ON (ORG)S PAYROLL) Number ............................... 1 165 About how many of these are regular full-time Percent ................................ 2 66 employees? (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 771 B8a1a_n. NUMBER OF SECURITY REGULAR FT EMP

FREQ Min ................................ 0 Max ............................ 400 DK ........................ 88888 22 RA ........................ 99999 2 NA ...........................-999 837 B8a1a_p. PERCENT OF SECURITY REGULAR FT EMP

FREQ Min .............................. 30 Max ............................ 100 NA ...........................-999 936

38

B8a3a. SECURITY PEOPLE WORK FOR OTHER ORG/SELF-EMP FREQ

(IF SOMEONE ELSE) Do these people work for Another organization........ 1 125 another organization, or are they self-employed? Self-employed..................... 2 8 NA ...........................-999 869 B8a3b1. SECURITY WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ (IF SOMEONE ELSE & ANOTHER ORG) (ORG) ................................ 1 44 Is their work directed by someone at (ORG) or The other organization...... 2 69 by someone at the other organization? Both (VOLUNTEERED).... 3 5 DK ................................ 4 4 RA ................................ 5 3 NA ...........................-999 877 B8a3b2. SECURITY WORK DIRECTED BY SOMEONE AT ORG

FREQ (IF SOMEONE ELSE & SELF-EMPLOYED) Yes ................................ 1 2 Is their work directed by someone at (ORG)? No ................................ 2 6 NA ...........................-999 994 (PROBES: Does (ORG) or the other organization tell them what to do? Does (ORG) or the other organization supervise their work?) B8a3c. SECURITY PEOPLE WORK AT ORG OR SOMEPLACE ELSE

FREQ (IF SOMEONE ELSE) Do these people work at Work at (ORG) ................... 1 87 (ORG) or someplace else? Work someplace else ......... 2 43 Both (VOLUNTEERED).... 3 2 DK ................................ 4 1 NA ...........................-999 869 B8a3d. SECURITY WORK FORMERLY DONE BY REG EMPLOYEES

FREQ (IF SOMEONE ELSE) Was any of this work Yes ................................ 1 27 formerly done by your regular employees? No ................................ 2 105 DK ................................ 3 1 NA ...........................-999 869 B9. ANYONE INVOLVED IN JANITORIAL WORK

FREQ How about JANITORIAL SERVICES, like cleaning or Yes ................................ 1 736 maintaining the building and grounds? Does anyone No ................................ 2 257 provide such services for (ORG)? (IF NO, SKIP TO 10) DK ................................ 3 4 RA ................................ 4 2 NA ...........................-999 3

39

B9a. NUMBER OF JANITORIAL WORKERS FREQ

(IF YES) How many people Min ................................ 1 do this kind of work for you? Max ............................ 806 DK ........................ 88888 141 RA ........................ 99999 5 NA ...........................-999 266 (IF PART OF A LARGER ORG AND NOT HEADQUARTERS) Is this work done by employees on (ORG)'s payroll, by employees of (LARGER ORG), or by someone else? (IF HEADQUARTERS OR IF COMPLETELY INDEPENDENT) Is this work done by employees on (ORG)'s payroll or by someone else?

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

B9a-1. JANITORIAL WORK DONE BY EMP ON ORG PAYROLL employees on (ORG)'s payroll?

466

259

2 0 275

B9a-2. JANITORIAL WORK DONE BY EMP OF LARGER ORG employees of (LARGER ORG)?

59

169

0 0 774

B9a-3. JANITORIAL WORK DONE BY SOMEONE ELSE someone else?

273

438

2 1 288


FREQ (IF EMPLOYEES ON (ORG)S PAYROLL) Number ............................... 1 308 About how many of these are regular full-time Percent ................................ 2 95 employees? (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 599 B9a1a_n. NUMBER OF JANITORIAL REGULAR FT EMP

FREQ Min ................................ 0 Max ............................ 500 DK ........................ 88888 24 RA ........................ 99999 2 NA ...........................-999 694 B9a1a_p. PERCENT OF JANITORIAL REGULAR FT EMP

FREQ Min ................................ 3 Max ............................ 100 NA ...........................-999 907

40

B9a3a. JANITORIAL PEOPLE WORK FOR OTHER ORG/SELF-EMP FREQ

(IF SOMEONE ELSE) Do these people work for Another organization........ 1 181 another organization, or are they self-employed? Self-employed..................... 2 62 NA ...........................-999 759 B9a3b1. JANITORIAL WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ (IF SOMEONE ELSE & ANOTHER ORG) (ORG) ................................ 1 42 Is their work directed by someone at (ORG) or The other organization...... 2 128 by someone at the other organization? DK ................................ 4 7 RA ................................ 5 4 NA ...........................-999 821 B9a3b2. JANITORIAL WORK DIRECTED BY SOMEONE AT ORG

FREQ (IF SOMEONE ELSE & SELF-EMPLOYED) Yes ................................ 1 39 Is their work directed by someone at (ORG)? No ................................ 2 20 DK ................................ 3 2 (PROBES: Does (ORG) or the other organization RA ................................ 4 1 tell them what to do? Does (ORG) or the other NA ...........................-999 940 organization supervise their work?) B9a3c. JANITORIAL PEOPLE WORK AT ORG OR SOMEPLACE ELSE

FREQ (IF SOMEONE ELSE) Do these people work at Work at (ORG) ................... 1 169 (ORG) or someplace else? Work someplace else ......... 2 67 Both (VOLUNTEERED).... 3 2 DK ................................ 4 4 RA ................................ 5 1 NA ...........................-999 759 B9a3d. JANITORIAL WORK FORMERLY DONE BY REG EMPLOYEES

FREQ (IF SOMEONE ELSE) Was any of this work Yes ................................ 1 71 formerly done by your regular employees? No ................................ 2 168 DK ................................ 3 4 NA ...........................-999 759 B10. ANYONE INVOLVED IN REPAIR/SVC

FREQ How about REPAIRS OR SERVICE OF MACHINERY. Yes ................................ 1 682 Does anyone do this work for (ORG)? No ................................ 2 304 (IF NO, SKIP TO NEXT SECTION) DK ................................ 3 8 RA ................................ 4 4 NA ...........................-999 4

41

B10a. NUMBER OF REPAIR/SVC WORKERS


VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

B10a-1. REPAIR/SVC WORK DONE BY EMP ON ORG PAYROLL employees on (ORG)'s payroll?

488

178

6 1 329

B10a-2. REPAIR/SVC WORK DONE BY EMP OF LARGER ORG employees of (LARGER ORG)?

73

141

1 0 787

B10a-3. REPAIR/SVC WORK DONE BY SOMEONE ELSE someone else?

251

403

8 1 339


FREQ (IF EMPLOYEES ON (ORG)S PAYROLL) Number ............................... 1 301 About how many of these are regular full-time Percent ................................ 2 120 employees? (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 581 B10a1a_n. NUMBER OF REPAIR/SVC REGULAR EMPLOYEES

FREQ Min ................................ 0 Max ......................... 2,000 DK ........................ 88888 34 RA ........................ 99999 3 NA ...........................-999 701 B10a1a_p. PERCENT OF REPAIR/SVC REGULAR EMPLOYEES

FREQ Min .............................. 40 Max ............................ 100 NA ...........................-999 882

42

B103a. REPAIR/SVC PEOPLE WORK FOR OTHER ORG/SELF-EMP FREQ

(IF SOMEONE ELSE) Do these people work for Another organization........ 1 178 another organization, or are they self-employed? Self-employed..................... 2 27 DK ................................ 3 4 NA ...........................-999 793 B10a3b1. REPAIR/SVC WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ (IF SOMEONE ELSE & ANOTHER ORG) (ORG) ................................ 1 57 Is their work directed by someone at (ORG) or The other organization...... 2 101 by someone at the other organization? Both (VOLUNTEERED).... 3 7 DK ................................ 4 9 RA ................................ 5 4 NA ...........................-999 824 B10a3b2. REPAIR/SVC WORK DIRECTED BY SOMEONE AT ORG

FREQ (IF SOMEONE ELSE & SELF-EMPLOYED) Yes ................................ 1 18 Is their work directed by someone at (ORG)? No ................................ 2 9 NA ...........................-999 975 (PROBES: Does (ORG) or the other organization tell them what to do? Does (ORG) or the other organization supervise their work?) B10a3c. REPAIR/SVC PEOPLE WORK AT ORG OR SOMEPLACE ELSE

FREQ (IF SOMEONE ELSE) Do these people work at Work at (ORG) ................... 1 88 (ORG) or someplace else? Work someplace else ......... 2 113 Both (VOLUNTEERED).... 3 5 DK ................................ 4 3 NA ...........................-999 793 B10a3d. REPAIR/SVC WORK FORMERLY DONE BY REG EMPLOYEES


43

SECTION C: MODES OF ATTACHMENT

(IF RESPONDENT ANSWERED THAT WORK IS DONE BY SOMEONE ELSE FOR AT LEAST ONE FUNCTIONAL ACTIVITY -- QB2c, B3b-3, B4a-3a, B5a-3a, B6a-3a, B7a-3a, B8a-3a, B9a-3a, OR B10a-3a -- ASK QC1. OTHERWISE, SKIP TO NEXT SECTION) 1. How important are the following reasons why you use workers from outside (ORG), such as temporary agency workers or subcontractors? (READ LIST) Is this reason not at all important, slightly important, moderately important, or very important for your organization? VARIABLE LABEL

Item wording

NOT AT ALL IMPORTANT

1

SLIGHTLY IMPORTANT

2

MODERATELY IMPORTANT

3

VERY IMPORTANT

4

DK 5

RA 6

NA -999

C1a. USING TEMPS LOWERS YOUR COSTS Using temps or subcontractors lowers your costs since you do not have to pay them fringe benefits.

194

148

122

86

17

12

423

C1b. DEMAND FOR WORK VARIES The demand for the work varies, so you don't need regular employees all year.

148

73

113

216

16

11

425

C1c. TEMPS PROVIDE SPECIAL SKILLS They provide special skills that your regular employees don't have.

152

52

97

251

17

9

424

C1d. SEE HOW PEOPLE PERFORM BEFORE YOU HIRE You can see how people perform before they are offered regular employment.

264

92

86

112

14

11

423

C1e. TEMPS SIMPLIFY ADMINISTRATIVE TASKS Using temps or subcontractors simplifies your administrative tasks.

196

104

130

122

16

10

424

C1f. TEMPS DO WORK EMPLOYEES PREFER NOT TO DO Temps or subcontractors can be hired to do work that regular employees prefer not to do.

316

98

66

70

17

10

425

44

C1g. ORGS LIKE YOURS USING TEMPS MORE OFTEN Organizations like yours are using temps or subcontractors more often.

283

87

97

62

40

9

424

(IF RESPONDENT ANSWERED THAT WORK IS DONE BY SOMEONE ELSE FOR AT LEAST ONE FUNCTIONAL ACTIVITY -- QB2c, B3a-3, B4a-3, B5a-3, B6a-3, B7a-3, B8a-3, B9a-3, OR B10a-3 -- ASK QC2. OTHERWISE, SKIP TO NEXT FUNCTION IN SECTION B)

(WHICH FUNCTIONAL ACTIVITY WAS THE FIRST ONE WHERE RESPONDENT SAID "SOMEONE ELSE"?)

Question # Insert as (FUNCTION) B2c (CORE PRODUCT OR SERVICE) B3a-3 (SECRETARIAL, CLERICAL, OR OTHER OFFICE WORK) B4a-3 (COMPUTER INFORMATION SYSTEMS) B5a-3 (ACCOUNTING OR PAYROLL) B6a-3 (RESEARCH AND DEVELOPMENT OF NEW PRODUCTS/SERVICES) B7a-3 (MARKETING OR SALES WORK) B8a-3 (SECURITY SERVICES) B9a-3 (JANITORIAL SERVICES) B10a-3 (REPAIRS OR SERVICE OF MACHINERY) RECORD FUNCTION FOR THE FOLLOWING SERIES IN THE DATAFILE HERE Fun1. FIRST FUNCTIONAL ACTIVITY

FREQ CATI error 0 6

Core prod/svc 1 84 Clerical 2 64

Comp systems 3 58 Accounting 4 60

R & D 5 10 Marketing 6 11

Security 7 64 Janitorial 8 108

Repair/svc 9 46 NA -999 491

45

C2. FIRST PROV-NUMBER OF ORGS DEAL WITH FREQ

Earlier you said that you use people who are not Min ................................ 0 employees of (ORG) for (FUNCTION). How many Max ............................ 100 organizations does (ORG) deal with for these DK ............................ 888 40 workers? RA ............................ 999 4 NA ...........................-999 497 (IF NONE, SKIP TO NEXT FUNCTION IN SECTION B) 2a. (IF ONLY ONE ORGANIZATION) What is the name of this organization? (IF MORE THAN ONE ORGANIZATION) With which organization do you do the most business? [DESIGNATE THIS ORGANIZATION AS "FIRST PROVIDER" BELOW] _______________________________________________ C3. FIRST PROV-WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ Is the work that these people do directed by someone Someone at (ORG) ............. 1 229 at (ORG) or by someone at (FIRST PROVIDER)? Someone at provider ......... 2 224 Both (VOLUNTEERED).... 3 5 DK ................................ 4 17 RA ................................ 5 2 NA ...........................-999 525 C4. FIRST PROV-WORK AT ORG OR SOMEPLACE ELSE

FREQ Do these people work at (ORG) or someplace else? Work at (ORG) ................... 1 249 Work someplace else ......... 2 212 Both (V0LUNTEERED) ..... 3 2 DK ................................ 4 11 RA ................................ 5 3 NA ...........................-999 525 C5. FIRST PROV-WORK EVER DONE BY REG EMP

FREQ Did you ever do this work with (ORG)'s regular Yes ................................ 1 168 employees? No ................................ 2 299 DK ................................ 3 8 RA ................................ 4 2 NA ...........................-999 525 C6. FIRST PROV-YEARS DOING BUSINESS

FREQ How many years have you been doing business with Min ................................ 0 (FIRST PROVIDER)? Max .............................. 79 DK ............................ 888 83 RA ............................ 999 3 NA ...........................-999 525

46

C7. FIRST PROV-WRITTEN CONTRACT

FREQ Do you have a written contract with Yes ................................ 1 231 (FIRST PROVIDER)? No ................................ 2 183 (IF NO, SKIP TO Q8) DK ................................ 3 60 RA ................................ 4 3 NA ...........................-999 525 C7a. FIRST PROV-CONTRACT TIME PERIOD

FREQ (IF YES) How long a time period does it cover? Min ................................ 1 _______________________________________ Max .............................. 10 Month to month ............... 80 5 Six months......................... 81 3 Open .............................. 82 16 It varies .............................. 83 3 Other .............................. 87 8 DK .............................. 88 64 RA .............................. 99 1 NA ...........................-999 771 C8. FIRST PROV-TIMES MET WITH MGMT ANNUALLY

FREQ During the past 12 months, how many times have Min ................................ 0 people from your organization met with the Max ............................ 260 management of (FIRST PROVIDER)? DK ............................ 888 134 RA ............................ 999 3 NA ...........................-999 525 C9. FIRST PROV-WORKERS CAN MOVE TO PERM POS

FREQ Does your understanding with (FIRST Yes ................................ 1 128 PROVIDER) permit its workers to move No ................................ 2 317 into permanent positions in your organization? (IF NO, SKIP TO Q10) DK ................................ 3 27 RA ................................ 4 5 NA ...........................-999 525 C9a. FIRST PROV-HIRE REG EMPLOYEES

FREQ (IF YES) Have you hired regular employees Yes ................................ 1 90 in this way? No ................................ 2 34 DK ................................ 3 4 NA ...........................-999 874

47

C10. FIRST PROV-OTHER ORG MEET NEEDS AS WELL FREQ

Considering the overall value you place on quality, Yes ................................ 1 229 performance, price, and service, are there other No ................................ 2 176 organizations you know who could meet your DK ................................ 3 69 needs as well as (FIRST PROVIDER)? RA ................................ 4 3 NA ...........................-999 525 C11. FIRST PROV-GETTING THE BEST PRICE How important is (READ LIST) in your deciding which organization to use to obtain these workers . . . not at all important, slightly important, moderately important, or very important? VARIABLE LABEL

Item wording


1

SLIGHTLY IMPORTANT

2


3

VERY IMPORTANT

4

DK 5

RA 6

NA -999

C11a. FIRST PROV-GETTING THE BEST PRICE Getting the BEST PRICE

37

70

167

176

23 4 525

C11b. FIRST PROV-GETTING THE BEST TRAINED PEOPLE

Getting the BEST TRAINED PEOPLE

14

15

78

344

22 4 525

C11c. FIRST PROV-GETTING THE MOST DEPENDABILITY Getting the MOST DEPENDABILITY

11

3

43

396

20 4 525

C12. FIRST PROV-EXP TO HIRE THERE IN FUTURE

FREQ Do you expect that you will hire workers Yes ................................ 1 186 through (FIRST PROVIDER) in the future? No ................................ 2 254 DK ................................ 3 34 RA ................................ 4 3 NA ...........................-999 525 C13. FIRST PROV-EASY TO WORK WITH

FREQ How easy is it for your organization to work with Very easy............................. 1 297 (FIRST PROVIDER)? Is it very easy, somewhat easy, Somewhat easy................... 2 122 not too easy, or not at all easy? Not too easy........................ 3 14 Not at all easy..................... 4 4 DK ................................ 5 38 RA ................................ 6 2 NA ...........................-999 525

48

(IF PEOPLE WORK SOMEPLACE ELSE AND ORG OR BOTH OR DK/RA DIRECTS THEIR WORK, SKIP TO Q20) (IF OTHER ORGANIZATION DIRECTS THEIR WORK, SKIP TO Q18) C14. FIRST PROV-YEARS HIRED THEIR WORKERS

FREQ (IF PEOPLE WORK AT ORG OR BOTH AND Min ..............................<1 ORG OR BOTH OR DK/RA DIRECTS THEIR WORK) Max .............................. 75 How many years have you been hiring DK .............................. 88 35 (FUNCTION) workers through (FIRST PROVIDER)? RA .............................. 99 2 NA ...........................-999 823 C15. FIRST PROV-NUMBER OF DAYS HIRE WORKERS FOR

FREQ (IF PEOPLE WORK AT ORG OR BOTH AND Min ................................ 1 ORG OR BOTH OR DK/RA DIRECTS THEIR WORK) Max ............................ 260 For how many days do you typically hire DK ............................ 888 70 workers from (FIRST PROVIDER)? RA ............................ 999 4 NA ...........................-999 823 C16. FIRST PROV-TIMES HIRED WORKERS IN LAST 12 MOS

FREQ (IF PEOPLE WORK AT ORG OR BOTH AND Min ................................ 1 ORG OR BOTH OR DK/RA DIRECTS THEIR WORK) Max ............................ 260 And how many times have you hired DK ............................ 888 50 workers through (FIRST PROVIDER) RA ............................ 999 3 in the last 12 months? NA ...........................-999 823 C17. (IF PEOPLE WORK AT ORG OR BOTH AND ORG OR BOTH OR DK/RA DIRECTS THEIR WORK) During the last TWO years, did (FIRST PROVIDER) ever:

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

C17a. FIRST PROV-RECRUIT WORKERS FOR YOUR TEMP JOBS Recruit new workers in order to fill temporary vacancies in your organization?

59

73

43 4 823

C17b. FIRST PROV-PROVIDE REMEDIAL EDUCATION

Provide remedial education or other general skills to enable its workers to fill positions in your organization?

31

88

56 4 823

C17c. FIRST PROV-PROVIDE REQUIRED TRAINING Provide training to its workers that was required in order that they would be qualified to fill temporary positions in your organization?

41

82

52 4 823

SKIP TO Q20

49

C18. FIRST PROV-TIMES MET WITH TECH/PROF STAFF FREQ

(IF THE OTHER ORGANIZATION DIRECTS THEIR Min ................................ 0 WORK) During the past 12 months, how many times Max ............................ 260 have people from your organization met with the DK ............................ 888 60 technical or professional staff of (FIRST PROVIDER)? RA ............................ 999 3 NA ...........................-999 778 C19. (IF THE OTHER ORGANIZATION DIRECTS THEIR WORK) During the last TWO years, did (ORG) ever:

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

C19a. FIRST PROV-ORG PROVIDED TECH ASSISTANCE Provide technical assistance to (FIRST PROVIDER)?

32

176

16 0 778

C19b. FIRST PROV-ORG RECEIVED TECH ASSISTANCE Receive technical assistance from (FIRST PROVIDER)?

95

111

17 1 778

C19c. ORG/FIRST PROV COLLABORATE ON NEW PROD/SVC Collaborate with (FIRST PROVIDER) in developing new products or services?

38

169

17 0 778

C19d. ORG LOAN EQUIP/MATERIAL TO FIRST PROVIDER Loan equipment or other materials to (FIRST PROVIDER)?

17

191

16 0 778

C19e. ORG FINANCED MATLS/EQUIP FOR FIRST PROVIDER Provide (FIRST PROVIDER) with financing for materials, equipment, or supplies?

18

190

16 0 778

C20. HOW DESCRIBE FIRST PROVIDER

FREQ How would you describe (FIRST PROVIDER) . . . A temporary agency.......... 1 99 would you say that it is a temporary agency, A subcontractor.................. 2 171 a subcontractor, or something else? Something else (SPECIFY) 3 173 DK ................................ 4 31 _____________________________________________ RA ................................ 5 3 (SPECIFY SOMETHING ELSE HERE) NA ...........................-999 525 (SKIP TO NEXT FUNCTION IN SECTION B)

50

(IF RESPONDENT ANSWERED THAT WORK IS DONE BY SOMEONE ELSE FOR A SECOND FUNCTIONAL ACTIVITY -- B3a-3, B4a-3, B5a-3, B6a-3, B7a-3, B8a-3, B9a-3, OR B10a-3 -- ASK QC21. OTHERWISE, SKIP TO NEXT FUNCTION IN SECTION B) (WHICH FUNCTIONAL ACTIVITY WAS THE SECOND ONE WHERE RESPONDENT SAID "SOMEONE ELSE"?) Question # Insert as (FUNCTION) B3a-3 (SECRETARIAL, CLERICAL, OR OTHER OFFICE WORK) B4a-3 (COMPUTER INFORMATION SYSTEMS) B5a-3 (ACCOUNTING OR PAYROLL) B6a-3 (RESEARCH AND DEVELOPMENT OF NEW PRODUCTS/SERVICES) B7a-3 (MARKETING OR SALES WORK) B8a-3 (SECURITY SERVICES) B9a-3 (JANITORIAL SERVICES) B10a-3 (REPAIRS OR SERVICE OF MACHINERY) RECORD FUNCTION FOR THE FOLLOWING SERIES IN THE DATAFILE HERE Fun2. SECOND FUNCTIONAL ACTIVITY

FREQ CATI error 0 21

Core prod/svc 1 0 Clerical 2 26

Comp systems 3 30 Accounting 4 17

R & D 5 12 Marketing 6 9

Security 7 37 Janitorial 8 57

Repair/svc 9 66 NA -999 727

C21. 2ND PROV-NUMBER OF ORGS DEAL WITH

FREQ Earlier you said that you use people who are not Min ................................ 0 employees of (ORG) for (FUNCTION). How many Max .............................. 50 organizations does (ORG) deal with for these (IF NONE, SKIP TO NEXT workers? FUNCTION IN SECTION B) DK ............................ 888 29 RA ............................ 999 2 NA ...........................-999 748

51

21a. (IF ONLY ONE ORGANIZATION) What is the name of this organization? (IF MORE THAN ONE ORGANIZATION) With which organization do you do the most business? [DESIGNATE THIS ORGANIZATION AS "SECOND PROVIDER" BELOW] _______________________________________________ C22. 2ND PROV-WORK DIRECTED BY SOMEONE AT ORG/OTHER

FREQ Is the work that these people do directed by someone Someone at (ORG) ............. 1 95 at (ORG) or by someone at (SECOND PROVIDER)? Someone at provider ......... 2 130 Both (VOLUNTEERED).... 3 2 DK ................................ 4 11 RA ................................ 5 2 NA ...........................-999 762 C23. 2ND PROV-WORK AT ORG OR SOMEPLACE ELSE

FREQ Do these people work at (ORG) or someplace else? Work at (ORG) ................... 1 123 Work someplace else ......... 2 109 DK ................................ 4 8 NA ...........................-999 762 C24. 2ND PROV-WORK EVER DONE BY REG EMP

FREQ Did you ever do this work with (ORG)'s regular Yes ................................ 1 73 employees? No ................................ 2 161 DK ................................ 3 5 RA ................................ 4 1 NA ...........................-999 762 C25. 2ND PROV-YEARS DOING BUSINESS

FREQ How many years have you been doing business with Min ..............................<1 (SECOND PROVIDER)? Max .............................. 80 DK ............................ 888 41 RA ............................ 999 2 NA ...........................-999 762 C26. 2ND PROV-WRITTEN CONTRACT

FREQ Do you have a written contract with Yes ................................ 1 124 (SECOND PROVIDER)? No ................................ 2 88 (IF NO, SKIP TO Q27) DK ................................ 3 27 RA ................................ 4 1 NA ...........................-999 762

52

C26A. 2ND PROV- CONTRACT TIME PERIOD FREQ

(IF YES) How long a time period does it cover? Min ................................ 1 _______________________________________ Max .............................. 25 Month to month ............... 80 2 Six months......................... 81 3 Open .............................. 82 3 It varies .............................. 83 8 Other .............................. 87 6 DK .............................. 88 31 NA ...........................-999 878 C27. 2ND PROV-TIMES MET WITH MGMT ANNUALLY

FREQ During the past 12 months, how many times have Min ................................ 0 people from your organization met with the Max ............................ 300 management of (SECOND PROVIDER)? DK ............................ 888 70 RA ............................ 999 1 NA ...........................-999 762 C28. 2ND PROV-WORKERS CAN MOVE TO PERM POS

FREQ Does your understanding with (SECOND Yes ................................ 1 56 PROVIDER) permit its workers to move No ................................ 2 168 into permanent positions in your organization? (IF NO, SKIP TO Q29) DK ................................ 3 16 NA ...........................-999 762 C28a. 2ND PROV-HIRE REG EMPLOYEES

FREQ (IF YES) Have you hired regular employees Yes ................................ 1 37 in this way? No ................................ 2 18 DK ................................ 3 1 NA ...........................-999 946 C29. 2ND PROV-OTHER ORG MEET NEEDS AS WELL

FREQ Considering the overall value you place on quality, Yes ................................ 1 127 performance, price, and service, are there other No ................................ 2 83 organizations you know who could meet your DK ................................ 3 29 needs as well as (SECOND PROVIDER)? RA ................................ 4 1 NA ...........................-999 762

53

C30. How important is (READ LIST) in your deciding which organization to use to obtain these workers . . . not at all important, slightly important, moderately important, or very important? VARIABLE LABEL

Item wording


1

SLIGHTLY IMPORTANT

2


3

VERY IMPORTANT

4

DK 5

RA 6

NA -999

C30a. 2ND PROV-GETTING THE BEST PRICE Getting the BEST PRICE

17

25

82

100

11 5 762

C30b. 2ND PROV-GETTING THE BEST TRAINED PEOPLE Getting the BEST TRAINED PEOPLE

5

13

36

176

7 3 762

C30c. 2ND PROV-GETTING THE MOST DEPENDABILITY Getting the MOST DEPENDABILITY

4

5

20

201

7 3 762

C31. 2ND PROV-EXP TO HIRE THERE IN FUTURE

FREQ Do you expect that you will hire workers Yes ................................ 1 75 through (SECOND PROVIDER) in the future? No ................................ 2 154 DK ................................ 3 9 RA ................................ 4 2 NA ...........................-999 762 C32. 2ND PROV-EASY TO WORK WITH

FREQ How easy is it for your organization to work with Very easy............................. 1 146 (SECOND PROVIDER)? Is it very easy, somewhat easy, Somewhat easy................... 2 72 not too easy, or not at all easy? Not too easy........................ 3 2 Not at all easy..................... 4 3 DK ................................ 5 16 RA ................................ 6 1 NA ...........................-999 762 (IF PEOPLE WORK SOMEPLACE ELSE AND ORG OR BOTH OR DK/RA DIRECTS THEIR WORK, SKIP TO Q39) (IF THE OTHER ORGANIZATION DIRECTS THEIR WORK, SKIP TO Q37)

54

C33. 2ND PROV-YEARS HIRED THEIR WORKERS FREQ

(IF PEOPLE WORK AT ORG OR BOTH AND Min ..............................<1 ORG OR BOTH OR DK/RA DIRECTS THEIR WORK) Max .............................. 28 How many years have you been hiring DK .............................. 88 15 (FUNCTION) workers through (SECOND PROVIDER)? RA .............................. 99 2 NA ...........................-999 927 C34. 2ND PROV-NUMBER OF DAYS HIRE WORKERS FOR

FREQ (IF PEOPLE WORK AT ORG OR BOTH AND Min ................................ 1 ORG OR BOTH OR DK/RA DIRECTS THEIR WORK) Max ............................ 260 For how many days do you typically hire DK ............................ 888 23 workers from (SECOND PROVIDER)? RA ............................ 999 2 NA ...........................-999 927 C35. 2ND PROV-TIMES HIRED WORKERS IN LAST 12 MOS

FREQ (IF PEOPLE WORK AT ORG OR BOTH AND Min ................................ 0 ORG OR BOTH OR DK/RA DIRECTS THEIR WORK) Max ............................ 260 And how many times have you hired DK ............................ 888 23 workers through (FIRST PROVIDER) RA ............................ 999 2 in the last 12 months? NA ...........................-999 927 C36. (IF PEOPLE WORK AT ORG OR BOTH AND ORG OR BOTH OR DK/RA DIRECTS THEIR WORK) During the last TWO years, did (SECOND PROVIDER) ever:

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

NA -999

C36a. 2ND PROV-RECRUIT WORKERS FOR YOUR TEMP JOBS Recruit new workers in order to fill temporary vacancies in your organization?

23

37

15 927

C36b. 2ND PROV-PROVIDE REMEDIAL EDUCATION Provide remedial education or other general skills to enable its workers to fill positions in your organization?

16

35

24 927

C36c. 2ND PROV-PROVIDE REQUIRED TRAINING Provide training to its workers that was required in order that they would be qualified to fill temporary positions in your organization?

22

34

19 927

SKIP TO Q39

55

C37. 2ND PROV-TIMES MET WITH TECH/PROF STAFF FREQ

(IF THE OTHER ORGANIZATION DIRECTS THEIR Min ................................ 0 WORK) During the past 12 months, how many times Max ............................ 260 have people from your organization met with the DK ............................ 888 33 technical or professional staff of (SECOND PROVIDER)? NA ...........................-999 827 C38. (IF THE OTHER ORGANIZATION DIRECTS THEIR WORK) During the last TWO years, did (ORG) ever:

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

C38a. 2ND PROV-ORG PROVIDED TECH ASSISTANCE Provide technical assistance to (SECOND PROVIDER)?

18

104

7 1 872

C38b. 2ND PROV-ORG RECEIVED TECH ASSISTANCE Receive technical assistance from (SECOND PROVIDER)?

70

53

7 0 872

C38c. ORG/2ND PROV COLLABORATE ON NEW PROD/SVC Collaborate with (SECOND PROVIDER) in developing new products or services?

17

106

6 1 872

C38d. ORG LOAN EQUIP/MATERIAL TO 2ND PROVIDER Loan equipment or other materials to (SECOND PROVIDER)?

12

110

7 1 872

C38e. ORG FINANCED MATLS/EQUIP FOR 2ND PROVIDER Provide (SECOND PROVIDER) with financing for materials, equipment, or supplies?

9

111

9 1 872

C39. HOW DESCRIBE 2ND PROVIDER

FREQ How would you describe (SECOND PROVIDER) . . . A temporary agency.......... 1 24 would you say that it is a temporary agency, A subcontractor.................. 2 112 a subcontractor, or something else? Something else (SPECIFY) 3 94 DK ................................ 4 10 _____________________________________________ NA ...........................-999 762 (SPECIFY SOMETHING ELSE HERE) (SKIP TO NEXT FUNCTION IN SECTION B)

56

SECTION D: ON CALL WORKERS D1. ON-CALL WORKERS AT ORG

FREQ Are there any on-call workers at (ORG)? On-call Yes ................................ 1 251 workers are temporary employees of (ORG) or No ................................ 2 746 (LARGER ORG) who don't have regularly (IF NO, SKIP TO NEXT SECTION) scheduled work but are only called to work as DK ................................ 3 3 needed, for example, substitute teachers. RA ................................ 4 2 D1a. ON-CALL WORK FORMERLY DONE BY REG EMP

FREQ (IF YES) Do these on-call workers do things that Yes ................................ 1 152 your regular employees formerly did? No ................................ 2 90 DK ................................ 3 8 RA ................................ 4 1 NA ...........................-999 751 (IF COMPLETELY INDEPENDENT OR HEADQUARTERS, SKIP TO 2) D1b. ON-CALL WORKERS FROM ORG/LARGER ORG

FREQ (IF YES) Are these on-call workers from (ORG) From (ORG) ........................ 1 78 or (LARGER ORG)? From (LARGER ORG)....... 2 19 DK ................................ 3 6 NA ...........................-999 899 D2. NUMBER OF ON-CALL WORKERS ON NORMAL DAY

FREQ How many on-call workers work here on a normal Min ................................ 0 business day? Max ......................... 2,033 DK .......................... 8888 50 NA ...........................-999 754 D3. NUMBER OR PERCENTAGE

FREQ About how many of the on-call workers are women? Number ............................... 1 144 (ACCEPT NUMBER OR PERCENTAGE) Percent ................................ 2 88 (IF NONE, ENTER "000") NA ...........................-999 770 D3_n. NUMBER OF WOMEN ON-CALL WORKERS

FREQ Min ................................ 0 Max ......................... 1,450 DK .......................... 8888 44 RA .......................... 9999 1 NA ...........................-999 847

57

D3_p. PERCENT OF WOMEN ON-CALL WORKERS FREQ

Min ................................ 7 Max ............................ 100 NA ...........................-999 909 D4. NUMBER OR PERCENTAGE

FREQ About how many of the on-call workers are white? Number ............................... 1 145 (ACCEPT NUMBER OR PERCENTAGE) Percent ................................ 2 87 (IF NONE, ENTER "000") NA ...........................-999 770 D4_n. NUMBER OF WHITE ON-CALL WORKERS

FREQ Min ................................ 0 Max ......................... 1,590 DK .......................... 8888 63 RA .......................... 9999 1 NA ...........................-999 848 D4_p. PERCENT OF WHITE ON-CALL WORKERS

FREQ Min ................................ 2 Max ............................ 100 NA ...........................-999 908 D5. NUMBER ON-CALL WORKERS INC/DEC PAST 2 YRS

FREQ Has the number of on-call workers increased or Increased ............................. 1 101 decreased in the past 2 years? Decreased............................ 2 34 Stayed the same (VOL) ..... 3 100 DK ................................ 4 13 NA ...........................-999 754 D6. PERCENT ON-CALL WORKERS GET REG FT JOBS

FREQ About what percentage of on-call workers end up Min ................................ 0 getting full-time regular jobs in (ORG)? Max ............................ 100 (IF NONE, ENTER "000") DK ............................ 888 39 RA ............................ 999 4 NA ...........................-999 908

58

SECTION E: PLACE EXTERNALIZATION & STAFFING E1. ANY EMPLOYEES WORK PRIMARILY AT HOME

FREQ Do any of the employees on (ORG)'s payroll work Yes ................................ 1 100 primarily at home in a typical week? No ................................ 2 897 (IF NO, SKIP TO 2) DK ................................ 3 3 RA ................................ 4 2 E1a. NUMBER OR PERCENTAGE

FREQ (IF YES) About how many employees work Number ............................... 1 78 primarily at home in a typical week? Percent ................................ 2 5 (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 919 E1a_n. NUMBER OF EMPLOYEES WORK PRIMARILY AT HOME

FREQ Min ................................ 0 Max ............................ 700 DK .......................... 8888 6 RA .......................... 9999 1 NA ...........................-999 908 E1a_p. PERCENT OF EMPLOYEES WORK PRIMARILY AT HOME

FREQ Min ................................ 1 Max ............................ 100 NA ...........................-999 995 E1b. NUMBER OR PERCENTAGE

FREQ (IF YES) About how many of the employees Number ............................... 1 72 who work at home are women? Percent ................................ 2 11 (ACCEPT NUMBER OR PERCENTAGE) NA ...........................-999 919 E1b_n. NUMBER OF WOMEN WORK AT HOME

FREQ Min ................................ 0 Max .............................. 75 DK .......................... 8888 15 RA .......................... 9999 1 NA ...........................-999 914 E1b_p. PERCENT OF WOMEN WORK AT HOME

FREQ Min ................................ 5 Max ............................ 100 NA ...........................-999 989

59

E2. ANY EMPLOYEES WORK PRIMARILY OFF-SITE/ON THE ROAD FREQ

Do any of the employees on (ORG)'s payroll work Yes ................................ 1 283 primarily at an off-site location other than their home No ................................ 2 706 or work on the road in a typical week? (IF NO, SKIP TO 3) DK ................................ 3 8 RA ................................ 4 2 NA ...........................-999 3 E2a. NUMBER OR PERCENTAGE

FREQ (IF YES) About how many employees work Number ............................... 1 231 primarily at an off-site location in a typical week? Percent ................................ 2 19 NA ...........................-999 752 E2a_n. NUMBER OF OFF-SITE EMPLOYEES

FREQ Min ................................ 0 Max ......................... 7,000 DK .......................... 8888 21 RA .......................... 9999 1 NA ...........................-999 744 E2a_p. PERCENT OF OFF-SITE EMPLOYEES

FREQ Min ................................ 1 Max ............................ 100 NA ...........................-999 978 E2b. NUMBER OR PERCENTAGE

FREQ (IF YES) About how many of the employees Number ............................... 1 204 who work at an off-site location are women? Percent ................................ 2 46 NA ...........................-999 752 E2b_n. NUMBER OF WOMEN OFF-SITE EMPLOYEES

FREQ Min ................................ 0 Max ......................... 1,500 DK .......................... 8888 45 RA .......................... 9999 1 NA ...........................-999 771 E2b_p. PERCENT OF WOMEN OFF-SITE EMPLOYEES

FREQ Min ................................ 1 Max ............................ 100 NA ...........................-999 952 (IF NO TO BOTH QE1 AND QE2, SKIP TO 4)

60

E3. PERCENT OFF-SITE EMPLOYEES USE COMPUTERS FREQ

(IF YES TO QE1 OR QE2) Min ................................ 0 Of those employees who work at home or at another Max ............................ 100 off-site location, about what percentage use computers? DK ............................ 888 15 NA ...........................-999 647 E4. ORG COMMITMENT TO AVOID LAYOFFS

FREQ Has your organization made any explicit or implicit Yes ................................ 1 324 commitment to its employees to avoid layoffs, except No ................................ 2 639 in extreme circumstances? DK ................................ 3 25 RA ................................ 4 10 NA ...........................-999 4 E5. LAYOFF WHEN DEMAND FOR PROD/SRV FALLS

FREQ When demand for your product or service falls, do you Lay off ................................ 1 87 lay people off, or do you go to great lengths to avoid Avoid layoffs ...................... 2 844 layoffs? DK ................................ 3 48 RA ................................ 4 14 NA ...........................-999 9

61

E6. For each of the following human resource management strategies, please tell me how strongly you agree or disagree . . . (READ LIST) . . . Do you strongly agree, agree, disagree, or strongly disagree? VARIABLE LABEL

Item wording

STRONGLY AGREE

1

AGREE

2

DISAGREE

3

STRONGLY DISAGREE

4

DK 5

RA 6

NA

-999

E6a. OFFER EMPLOYEES TRAINING AND SKILLS Your organization offers employees training and skills that will help them wherever they may work.

447 468 61 10 16

E6b. HIRING GUIDELINES FOR REG/TEMPS/SUBCONTR You have guidelines for when to hire regular employees, temps, or subcontractors.

307 469 170 34 13 6 3

E6c. STAFF DIV INTO PERM/NON-PERM EMPLOYEES Your human resource management strategy divides the workforce into permanent and non-permanent employees.

132 388 328 112 25 12 5

E6d. ORG IMPROVES PERSONAL/FAMILY WELL-BEING Your organization strives to improve the personal and family well-being of employees.

399 516 54 11 8 11 3

62

SECTION F: IDENTIFYING THREE FOCAL OCCUPATIONS F1. What are the job titles for the employees who are most directly involved with (CORE PRODUCT OR SERVICE FROM QA15a-A16)? [LIST ALL TITLES OR SPECIFIC DESCRIPTIONS OF JOBS] F2. In total, how many full-time and part-time (JOB TITLE)s worked for (ORG) as of June 1, 1996? [IF ONLY ONE TITLE LISTED, USE AS "CORE OCC" IN REMAINDER OF

QUESTIONNAIRE & SKIP TO Q3] (IF MORE THAN ONE TITLE REPORTED, REPEAT THIS QUESTION FOR EVERY JOB TITLE

LISTED IN RESPONSE TO QF1) TOTAL NUMBER OF FT AND PT WORKERS F1a. JOB TITLE # 1: _____________________________ F2a. ___ ___ , ___ ___ ___ F1b. JOB TITLE # 2: _____________________________ F2b. ___ ___ , ___ ___ ___ F1c. JOB TITLE # 3: _____________________________ F2c. ___ ___ , ___ ___ ___ F1d. JOB TITLE # 4: _____________________________ F2d. ___ ___ , ___ ___ ___ F1e. JOB TITLE # 5: _____________________________ F2e. ___ ___ , ___ ___ ___ F1f. JOB TITLE # 6: _____________________________ F2f. ___ ___ , ___ ___ ___ F2x. (IF MORE THAN ONE TITLE LISTED IN Q1-2) Which job title has the largest number of employees? [RECORD TITLE AND USE AS "CORE OCC" IN REMAINDER OF QUESTIONNAIRE] ________________________________________ VARIABLE LABEL

MIN

MAX

RA 999

NA

-999

F1a. JOB TITLE #1 4 905 6 10

F1b. JOB TITLE #2 1 826 0 343

F1c. JOB TITLE #3 5 889 0 534

F1d. JOB TITLE #4 5 889 1 780

F1e. JOB TITLE #5 5 889 1 863

F1f. JOB TITLE #6 5 889 1 931

63

VARIABLE LABEL

MIN

MAX

DK 88888

RA

99999

NA

-999

F2a. JOB TITLE1 TOTAL FT AND PT WORKERS 1 12,000 76 4 31

F2b. JOB TITLE2 TOTAL FT AND PT WORKERS 1 1,900 63 3 366

F2c. JOB TITLE3 TOTAL FT AND PT WORKERS 1 6,000 45 3 560

F2d. JOB TITLE4 TOTAL FT AND PT WORKERS 1 18,000 27 2 780

F2e. JOB TITLE5 TOTAL FT AND PT WORKERS 1 100 16 2 863

F2f. JOB TITLE6 TOTAL FT AND PT WORKERS 1 500 11 1 931

F2x. JOB TITLE WITH MOST EMPLOYEES 5 905 0 1 13 F3. NUMBER OF FT CORE EMPLOYEES

FREQ The next questions are about only full time employees. Min ................................ 0 In total, how many full-time employees worked as Max ....................... 12,000 (CORE OCC)s as of June 1, 1996? (IF NONE, SKIP TO F6) DK ........................ 88888 66 RA ........................ 99999 5 NA ...........................-999 32 F4. NUMBER OR PERCENTAGE

FREQ About how many of the full-time Number ............................... 1 586 (CORE OCC)s were women? Percent ................................ 2 247 NA ...........................-999 169 F4_n. NUMBER WOMEN FT CORE EMPLOYEES

FREQ Min ................................ 0 Max ......................... 6,319 DK ........................ 88888 87 RA ........................ 99999 4 NA ...........................-999 340 F4_p. PERCENT WOMEN FT CORE EMPLOYEES

FREQ Min ................................ 1 Max ............................ 100 NA ...........................-999 737 F5. NUMBER OR PERCENTAGE

FREQ About how many of the full-time Number ............................... 1 542 (CORE OCC)s were white? Percent ................................ 2 291 NA ...........................-999 169

64

F5_n. NUMBER WHITE FT CORE EMPLOYEES FREQ

Min ................................ 0 Max ......................... 8,085 DK ........................ 88888 133 RA ........................ 99999 5 NA ...........................-999 383 F5_p. PERCENT WHITE FT CORE EMPLOYEES

FREQ Min ................................ 6 Max ............................ 100 NA ...........................-999 691 F6. ANY CORE EMPLOYEES NOT ON YOUR PAYROLL

FREQ Are there any people who are NOT on your payroll Yes ................................ 1 148 who work as (CORE OCC)s, such as subcontractors No ................................ 2 817 or temps? (IF NO, SKIP TO 7) DK ................................ 3 11 RA ................................ 4 5 NA ...........................-999 21 F6a. NUMBER OR PERCENTAGE

FREQ (IF YES) About how many? Number ............................... 1 130 Percent ................................ 2 4 NA ...........................-999 868 F6a_n. NUMBER OF TEMPS WORK AS CORE EMPLOYEES

FREQ Min ................................ 0 Max ............................ 700 DK .......................... 8888 21 NA ...........................-999 863 F6a_p. PERCENT OF TEMPS WORK AS CORE EMPLOYEES

FREQ Min ................................ 1 Max .............................. 15 NA ...........................-999 995 F7_int. INTERVIEWER: WAS CORE OCC A MANAGER

FREQ (INTERVIEWER: WAS "CORE OCC" Yes ................................ 1 128 A MANAGER?) No ................................ 2 735 NA ...........................-999 139

65

F7. ANY MANAGERS/SUPERVISORS/OTHER ADMIN FREQ

(IF "CORE OCC" WAS MANAGER, SKIP TO QF13_INT) The next employee group we'd like to ask about are Yes ................................ 1 637 managers. Were there any managers, supervisors, or No ................................ 2 98 other administrators on the payroll as of May 1, 1996? (IF NO, SKIP TO Q13) NA ...........................-999 267 F8. NUMBER FT/PT MANAGEMENT EMPLOYEES

FREQ How many managers, supervisors, and other Min ................................ 1 administrators were there, including both full-time Max ......................... 4,000 and part-time? DK .......................... 8888 44 RA .......................... 9999 3 NA ...........................-999 365 F9. MANAGER JOB TITLE What is the job title that describes the largest group of managers and other administrators at (ORG)? (RECORD SPECIFIC JOB TITLE OR DESCRIPTION OF DUTIES FOR MANAGERIAL WORKERS) [USE THIS TITLE AS "MANAGER" IN REMAINDER OF QUESTIONNAIRE] ______________________________________________ ______________________________________________

FREQ Min ................................ 1 Max ............................ 843 RA ............................ 999 5 NA ...........................-999 368 F10. NUMBER OF FT MANAGERS

FREQ In total, how many full-time employees worked as Min ................................ 0 (MANAGER)s as of June 1, 1996? Max ......................... 3,200 (IF NONE, SKIP TO F13) DK ........................ 88888 41 RA ........................ 99999 4 NA ...........................-999 365 F11. NUMBER OR PERCENTAGE

FREQ About how many of the full-time Number ............................... 1 539 (MANAGER)s were women? Percent ................................ 2 93 NA ...........................-999 370 F11_n. NUMBER OF FT WOMEN MANAGERS

FREQ Min ................................ 0 Max ............................ 800 DK ........................ 88888 69 RA ........................ 99999 3 NA ...........................-999 463

66

F11_p. PERCENT OF FT WOMEN MANAGERS

FREQ Min ................................ 2 Max ............................ 100 NA ...........................-999 909 F12. NUMBER OR PERCENTAGE

FREQ About how many of the full-time Number ............................... 1 496 (MANAGER)s were white? Percent ................................ 2 136 NA ...........................-999 370 F12_n. NUMBER OF FT WHITE MANAGERS

FREQ Min ................................ 0 Max ......................... 2,000 DK ........................ 88888 86 RA ........................ 99999 4 NA ...........................-999 506 F12_p. PERCENT OF FT WHITE MANAGERS

FREQ Min ................................ 1 Max ............................ 100 NA ...........................-999 866 F13_int. INTERVIEWER: WAS CORE OCC CLERICAL

FREQ (INTERVIEWER: WAS "CORE OCC" CLERICAL?) Yes ................................ 1 32 No ................................ 2 831 NA ...........................-999 139 F13. ANY SECRETARIAL/CLERICAL/OTHER OFFICE STAFF

FREQ (IF "CORE OCC" WAS CLERICAL, SKIP TO NEXT SECTION) Next, we'd like to know about other types of workers Yes ................................ 1 677 at (ORG), those who do secretarial, clerical, or No ................................ 2 149 other office work. Did (ORG) have any such (IF NO, SKIP TO NEXT SECTION) workers on the payroll on June 1, 1996? DK ................................ 3 2 RA ................................ 4 3 NA ...........................-999 171

67

F14. NUMBER OF FT/PT CLERICALS FREQ

How many secretarial, clerical, and office workers Min ................................ 1 were there, including both full-time and part-time? Max ......................... 3,000 DK ............................ 888 49 RA ............................ 999 4 NA ...........................-999 325 F15. CLERICAL JOB TITLE What is the job title that describes the largest group of secretarial, clerical, and office workers at (ORG)? (RECORD SPECIFIC JOB TITLE OR DESCRIPTION OF DUTIES FOR CLERICAL WORKERS) [USE THIS TITLE AS "CLERICAL" IN REMAINDER OF QUESTIONNAIRE] ______________________________________________ ______________________________________________

FREQ Min ................................ 5 Max ............................ 877 RA ............................ 999 5 NA ...........................-999 327 F16. NUMBER OF FT CLERICALS

FREQ In total, how many full-time employees worked as Min ................................ 5 (CLERICAL)s as of June 1, 1996? Max ......................... 2,000 (IF NONE, SKIP TO F19) DK ........................ 88888 55 RA ........................ 99999 4 NA ...........................-999 327 F17. NUMBER OR PERCENTAGE

FREQ About how many of the full-time Number ............................... 1 481 (CLERICAL)s were women? Percent ................................ 2 174 NA ...........................-999 347 F17_n. NUMBER OF FT WOMEN CLERICALS

FREQ Min ................................ 0 Max ............................ 795 DK ........................ 88888 51 RA ........................ 99999 2 521 NA ...........................-999 F17_p. PERCENT OF FT WOMEN CLERICALS

FREQ Min .............................. 15 Max ............................ 100 NA ...........................-999 828

68

F18. NUMBER OR PERCENTAGE FREQ

About how many of the full-time (CLERICAL)s Number ............................... 1 491 were white? Percent ................................ 2 164 NA ...........................-999 347 F18_n. NUMBER OF FT WHITE CLERICALS

FREQ Min ................................ 0 Max ............................ 600 DK ........................ 88888 80 RA ........................ 99999 5 NA ...........................-999 511 F18_p. PERCENT OF FT WHITE CLERICALS

FREQ Min .............................. 10 Max ............................ 100 NA ...........................-999 838 F19. ANY CLERICALS NOT ON YOUR PAYROLL

FREQ Are there any people who are NOT on your payroll Yes ................................ 1 95 who work as (CLERICAL)s, such as subcontractors No ................................ 2 574 or temps? (IF NO, SKIP TO NEXT SECTION) DK ................................ 3 6 NA ...........................-999 327 F19a. NUMBER OR PERCENTAGE

FREQ (IF YES) About how many? Number ............................... 1 90 Percent ................................ 2 5 NA ...........................-999 907 F19a_n. NUMBER OF TEMPS WORK AS CLERICALS

FREQ Min ................................ 1 Max ............................ 200 DK .......................... 8888 17 NA ...........................-999 912 F19a_p. PERCENT OF TEMPS WORK AS CLERICALS

FREQ Min ................................ 1 Max .............................. 50 NA ...........................-999 997

69

SECTION G: FIRM INTERNAL LABOR MARKETS G1. FILL CORE EMP VACANCIES WITH CURRENT EMP

FREQ How often does (ORG) fill (CORE OCC) vacancies with Never ................................ 1 225 people already employed at (ORG) . . . never, rarely, Rarely ................................ 2 347 often, or very often? Often ................................ 3 224 Very often............................ 4 159 DK ................................ 5 19 RA ................................ 6 6 NA ...........................-999 22 G2. DIFFERENT LEVELS OF CORE EMPLOYEES

FREQ Are there different levels of (CORE OCC)? Yes ................................ 1 484 No ................................ 2 485 (IF NO, SKIP TO G3) DK ................................ 3 5 RA ................................ 4 6 NA ...........................-999 22 G2a. IMP FILL CORE EMP VACANCY WITH CURRENT EMP

FREQ (IF YES) When you fill (CORE OCC) jobs above Not important..................... 1 62 the entry level, how important is it to give Slightly important.............. 2 49 preference to someone already employed in the Moderately important ....... 3 102 organization . . . not important, slightly Very important................... 4 265 important, moderately important, or very DK ................................ 5 7 important? RA ................................ 6 2 NA ...........................-999 515 G3. EVER PROMOTE CORE EMP ABOVE CORE EMP

FREQ Is it possible for a (CORE OCC) to be promoted to a Yes ................................ 1 746 level ABOVE (CORE OCC)? No ................................ 2 224 (IF NO, SKIP TO G5) DK ................................ 3 2 RA ................................ 4 7 NA .................................. 23 G3a. HOW OFTEN PROMOTE CORE EMP ABOVE CORE EMP

FREQ (IF YES) How often does this happen . . . Never ................................ 1 33 never, rarely, often, or very often? Rarely ................................ 2 319 Often ................................ 3 288 Very often............................ 4 89 DK ................................ 5 11 RA ................................ 6 1 NA ...........................-999 261

70

G4. THERE IS NO QUESTION G4 ON THIS SURVEY G5. CORE EMP COVERED BY UNION CONTRACT

FREQ (IF NO TO QA15, SKIP TO QG6) Are any (CORE OCC)s covered by a union contract? Yes ................................ 1 182 No ................................ 2 153 DK ................................ 3 5 NA ...........................-999 662 G6. CORE EMP MOVE TO MANAGER POSITION

FREQ (IF NO TO QF7 OR IF (CORE OCC) IS MANAGER, SKIP TO Q9) Is it possible for a (CORE OCC) to move to a Yes ................................ 1 556 managerial position in your organization? No ................................ 2 74 (IF NO, SKIP TO G7) DK ................................ 3 5 NA ...........................-999 367 G6a. HOW OFTEN CORE EMP MOVE TO MANAGER

FREQ (IF YES) How often does this happen . . . Never ................................ 1 32 never, rarely, often, or very often? Rarely ................................ 2 305 Often ................................ 3 160 Very often............................ 4 47 DK ................................ 5 10 RA ................................ 6 2 NA ...........................-999 446 G7. HOW OFTEN FILL MGR VACANCY WITH CURRENT EMP

FREQ How often does (ORG) fill (MANAGER) Never ................................ 1 67 vacancies with people already employed at Rarely ................................ 2 189 (ORG) . . . never, rarely, often, or Often ................................ 3 202 very often? Very often............................ 4 156 DK ................................ 5 13 RA ................................ 6 8 NA ...........................-999 367 G8. IMP FILL MGR VACANCY WITH CURRENT EMP

FREQ When you fill (MANAGER) jobs above the entry level, Not important..................... 1 39 how important is it to give preference to someone Slightly important.............. 2 56 already employed in the organization . . . not important, Moderately important ....... 3 163 slightly important, moderately important, or very Very important................... 4 351 important? DK ................................ 5 21 RA ................................ 6 5 NA ...........................-999 367

71

G9. HOW OFTEN FILL CLERICAL VACANCY WITH CURRENT EMP FREQ

(IF NO TO QF13 OR IF (CORE OCC) IS CLERICAL, SKIP TO NEXT SECTION) How often does (ORG) fill (CLERICAL) vacancies with Never ................................ 1 116 people already employed at (ORG) . . . never, rarely, Rarely ................................ 2 248 often, or very often? Often ................................ 3 194 Very often............................ 4 91 DK ................................ 5 22 RA ................................ 6 3 NA ...........................-999 328 G10. DIFFERENT LEVELS OF CLERICAL EMPLOYEES

FREQ Are there different levels of (CLERICAL)? Yes ................................ 1 277 No ................................ 2 373 (IF NO, SKIP TO G11) DK ................................ 3 20 RA ................................ 4 4 NA ...........................-999 328 G10a. IMP FILL CLERICAL VACANCY WITH CURRENT EMP

FREQ (IF YES) When you fill (CLERICAL) jobs above Not important..................... 1 14 the entry level, how important is it to give Slightly important.............. 2 27 preference to someone already employed in the Moderately important ....... 3 67 organization . . . not important, slightly Very important................... 4 168 important, moderately important, or very DK ................................ 5 1 important? NA ...........................-999 725 G11. EVER PROMOTE CLERICAL ABOVE CLERICAL

FREQ Is it possible for a (CLERICAL) to be promoted to a Yes ................................ 1 510 level ABOVE (CLERICAL)? No ................................ 2 142 (IF NO, SKIP TO G12) DK ................................ 3 18 RA ................................ 4 4 NA ...........................-999 328 G11a. HOW OFTEN PROMOTE CLERICAL ABOVE CLERICAL

FREQ (IF YES) How often does this happen . . . Never ................................ 1 24 never, rarely, often, or very often? Rarely ................................ 2 267 Often ................................ 3 172 Very often............................ 4 39 DK ................................ 5 8 NA ...........................-999 492

72

G12. CLERICAL MOVE TO MANAGER POSITION FREQ

Is it possible for a (CLERICAL) to move to a Yes ................................ 1 465 managerial position in your organization? No ................................ 2 184 (IF NO, SKIP TO G14) DK ................................ 3 21 RA ................................ 4 4 NA ...........................-999 328 G12a. HOW OFTEN CLERICAL MOVE TO MANAGER

FREQ (IF YES) How often does this happen . . . Never ................................ 1 45 never, rarely, often, or very often? Rarely ................................ 2 343 Often ................................ 3 57 Very often............................ 4 11 DK ................................ 5 7 RA ................................ 6 2 NA ...........................-999 537 G13. THERE IS NO QUESTION G13 ON THIS SURVEY G14. CLERICAL EMP COVERED BY UNION CONTRACT

FREQ (IF NO TO QA15, SKIP TO NEXT SECTION) Yes ................................ 1 81 Are any (CLERICAL)s covered by a union contract? No ................................ 2 115 DK ................................ 3 3 NA ...........................-999 803

73

SECTION H: HIGH PERFORMANCE WORK ORGANIZATION

H1. Does your organization have established committees made up of workers and managers who meet regularly to deal with (READ LIST)?

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

H1a. MEET REG TO DEAL WITH NEW TECHNOLOGY The implementation of new technology

527

437

11 1 26

H1b. MEET REG TO DEAL WITH QUALITY CONTROL Quality control or improving quality

656

311

8 1 26

H1c. MEET REG TO DEAL WITH OTHER PROBS Other problems in production or service delivery

645

315

14 1 27

H1d. MEET REG TO DEAL WITH HEALTH/SAFETY Health and safety

675

296

5 1 25

H2.. WORKERS REG MEET BY THEMSELVES

FREQ Do workers regularly meet by themselves, without Yes ................................ 1 331 management, to discuss issues related to production or No ................................ 2 598 service delivery? DK ................................ 3 41 RA ................................ 4 4 NA ...........................-999 28 3. The following questions ask about how the work of (CORE OCC)s is organized and how (CORE OCC)s do their job. H3. CORE EMP INVOLVED IN WORK TEAMS

FREQ First, when (CORE OCC)s do their job, are they Yes ................................ 1 506 involved in work teams? No ................................ 2 445 (IF NO, SKIP TO Q4) DK ................................ 3 14 RA ................................ 4 6 NA ...........................-999 31

74

H3a. NUMBER OR PERCENTAGE FREQ

(IF YES) About how many of the Number ............................... 1 204 (CORE OCC)s are involved in work teams? Percent ................................ 2 259 NA ...........................-999 539 H3a_n. NUMBER OF CORE EMP INVOLVED IN WORK TEAMS

FREQ Min ................................ 1 Max ............................ 910 DK ........................ 88888 28 RA ........................ 99999 1 NA ...........................-999 775 H3a_p. PERCENT OF CORE EMP INVOLVED IN WORK TEAMS

FREQ Min ................................ 5 Max ............................ 100 NA ...........................-999 727 H3b. CORE EMP AVG NUMBER OF WORKERS IN EACH TEAM

FREQ (IF YES) What is the average number of Min ................................ 2 workers in each team? Max .............................. 80 DK .............................. 88 51 RA .............................. 99 3 NA ...........................-999 503 H3c. CORE EMP TEAMS DECIDE WORK METHODS

FREQ (IF YES) Do these teams make decisions about Yes ................................ 1 400 task assignments or work methods? No ................................ 2 96 DK ................................ 3 8 RA ................................ 4 1 NA ...........................-999 497 H3d. CORE EMP TEAMS MEET TO SOLVE PROBLEMS

FREQ (IF YES) Do these teams meet at least once a Yes ................................ 1 361 month to solve work-related problems? No ................................ 2 126 DK ................................ 3 18 NA ...........................-999 497 H3e. CORE EMP TEAMS CHOOSE OWN LEADERS

FREQ (IF YES) Do these teams choose their own Yes ................................ 1 178 leaders? No ................................ 2 305 DK ................................ 3 22 NA ...........................-999 497

75

H4. CORE EMPLOYEES CROSS-TRAINED FREQ

Are (CORE OCC)s cross-trained, that is, trained in Yes ................................ 1 703 skills for more than one job? No ................................ 2 250 (IF NO, SKIP TO Q5) DK ................................ 3 17 RA ................................ 4 2 NA ...........................-999 30 H4a. OVER HALF CORE EMPLOYEES CROSS-TRAINED

FREQ (IF YES) Are more than half of Yes ................................ 1 567 (CORE OCC)s cross-trained? No ................................ 2 125 DK ................................ 3 11 NA ...........................-999 299 H5. CORE EMPLOYEES INVOLVED IN JOB ROTATION

FREQ Are (CORE OCC)s involved in job rotation? Yes ................................ 1 400 No ................................ 2 550 (IF NO, SKIP TO Q6) DK ................................ 3 19 RA ................................ 4 2 NA ...........................-999 31 H5a. OVER HALF CORE EMP INVOLVED IN JOB ROTATION

FREQ (IF YES) Are more than half of Yes ................................ 1 276 (CORE OCC)s involved in job rotation? No ................................ 2 120 DK ................................ 3 4 NA ...........................-999 602 H6. CORE EMPLOYEES INVOLVED IN STAT PROC CTRL

FREQ Are (CORE OCC)s involved in statistical process Yes ................................ 1 232 control? No ................................ 2 671 (IF NO, SKIP TO Q7) DK ................................ 3 59 RA ................................ 4 5 NA ...........................-999 35 H6a. OVER HALF CORE EMP INVOLVED IN STAT PROC CTRL

FREQ (IF YES) Are more than half of Yes ................................ 1 150 (CORE OCC)s involved in statistical No ................................ 2 79 process control? DK ................................ 3 3 NA ...........................-999 770

76

H7. HOW OFTEN CORE EMP TRANSFER TO ANOTHER JOB FAMILY FREQ

How often do (CORE OCC)s transfer to another job Never ................................ 1 211 family, that is, a group of jobs with different skills Rarely ................................ 2 515 and duties . . . never, rarely, often, or very often? Often ................................ 3 196 Very often............................ 4 29 DK ................................ 5 17 RA ................................ 6 2 NA ...........................-999 32 H8. CORE EMP AMOUNT OF CHOICE IN ACCOMP TASK

FREQ How much choice do your (CORE OCC)s have No choice............................. 1 30 concerning the best way to accomplish their A small amount.................. 2 133 assignments . . . no choice, a small amount, A moderate amount........... 3 345 a moderate amount, a large amount, A large amount .................. 4 335 or complete choice? Complete choice................. 5 111 DK ................................ 6 15 RA ................................ 7 2 NA ...........................-999 31 H9. HOW CLOSELY ARE CORE EMPLOYEES SUPERVISED

FREQ Which best describes how closely (CORE OCC)s are No supervision................... 1 63 supervised as they do their work . . . no supervision, A small amount.................. 2 243 a small amount, a moderate amount, a large amount, A moderate amount........... 3 441 or complete supervision? A large amount .................. 4 150 Complete supervision ....... 5 55 DK ................................ 6 16 RA ................................ 7 3 NA ...........................-999 31 H10. CORE EMP PAID USING GROUP INCENTIVES

FREQ Are any (CORE OCC)s paid using group incentives, Yes ................................ 1 152 such as gain sharing? No ................................ 2 802 (IF NO, SKIP TO Q11) DK ................................ 3 13 RA ................................ 4 4 NA ...........................-999 31 H10a. OVER HALF CORE EMP PAID USING GROUP INCENTIVES

FREQ (IF YES) Are more than half of the Yes ................................ 1 133 (CORE OCC)s involved in the program? No ................................ 2 17 DK ................................ 3 2 NA ...........................-999 850

77

H11. CORE EMP PAID FOR LEARNING NEW SKILLS FREQ

Do any (CORE OCC)s receive pay for learning new Yes ................................ 1 285 skills? No ................................ 2 671 (IF NO, SKIP TO Q12) DK ................................ 3 8 RA ................................ 4 5 NA ...........................-999 33 H11a. OVER HALF CORE EMP PAID FOR LEARNING NEW SKILLS

FREQ (IF YES) Are more than half of the Yes ................................ 1 185 (CORE OCC)s involved in the program? No ................................ 2 93 DK ................................ 3 7 NA ...........................-999 717 H12. CORE EMP IN PROFIT SHARING PROGRAM

FREQ Do any (CORE OCC)s participate in a profit-sharing or Yes ................................ 1 358 bonus program? No ................................ 2 602 (IF NO, SKIP TO Q13) DK ................................ 3 4 RA ................................ 4 5 NA ...........................-999 33 H12a. OVER HALF CORE EMP IN PROFIT SHARING PROGRAM

FREQ (IF YES) Are more than half of the Yes ................................ 1 298 (CORE OCC)s involved in the program? No ................................ 2 47 DK ................................ 3 13 NA ...........................-999 644 (IF NO TO QF7 OR IF (CORE OCC) IS MANAGER, SKIP TO H16) The following questions ask about (MANAGER)s. H13. MANAGERS PAID USING GROUP INCENTIVES

FREQ Are any (MANAGER)s paid using group incentives, Yes ................................ 1 132 such as gain sharing? No ................................ 2 472 DK ................................ 3 18 RA ................................ 4 4 NA ...........................-999 376 H14. MANAGERS PAID FOR LEARNING NEW SKILLS

FREQ Do any (MANAGER)s receive pay for learning new Yes ................................ 1 132 skills? No ................................ 2 471 DK ................................ 3 17 RA ................................ 4 6 NA ...........................-999 376

78

H15. MANAGERS IN PROFIT SHARING PROGRAM FREQ

Do any (MANAGER)s participate in a profit-sharing or Yes ................................ 1 282 bonus program? No ................................ 2 324 DK ................................ 3 16 RA ................................ 4 4 NA ...........................-999 376 (IF NO TO QF13 OR IF (CORE OCC) IS CLERICAL, SKIP TO NEXT SECTION) The next questions ask about how the work of (CLERICAL)s is organized and how (CLERICAL)s do their job. H16. CLERICALS INVOLVED IN WORK TEAMS

FREQ First, when (CLERICAL)s do their job, are they Yes ................................ 1 172 involved in work teams? No ................................ 2 472 (IF NO, SKIP TO F17) DK ................................ 3 16 RA ................................ 4 3 NA ...........................-999 339 H16a. NUMBER OR PERCENTAGE

FREQ (IF YES) About how many of the Number ............................... 1 86 (CLERICAL)s are involved in work teams? Percent ................................ 2 86 NA ...........................-999 830 H16a_n. NUMBER OF CLERICALS INVOLVED IN WORK TEAMS

FREQ Min ................................ 1 Max ............................ 100 DK ........................ 88888 9 NA ...........................-999 916 H16a_p. PERCENT OF CLERICALS INVOLVED IN WORK TEAMS

FREQ Min ................................ 5 Max ............................ 010 NA ...........................-999 916 H16b. CLERICALS AVG NUMBER OF WORKERS IN EACH TEAM

FREQ (IF YES) What is the average number of Min ................................ 1 workers in each team? Max .............................. 80 DK .............................. 88 21 NA ...........................-999 830

79

H16c. CLERICAL TEAMS DECIDE WORK METHODS FREQ

(IF YES) Do these teams make decisions about Yes ................................ 1 146 task assignments or work methods? No ................................ 2 24 DK ................................ 3 2 NA ...........................-999 830 H16d. CLERICAL TEAMS MEET TO SOLVE PROBLEMS

FREQ (IF YES) Do these teams meet at least once a Yes ................................ 1 130 month to solve work-related problems? No ................................ 2 41 DK ................................ 3 1 NA ...........................-999 830 H16e. CLERICAL TEAMS CHOOSE OWN LEADERS

FREQ (IF YES) Do these teams choose their own Yes ................................ 1 67 leaders? No ................................ 2 101 DK ................................ 3 4 NA ...........................-999 830 H17. HOW OFTEN CLERICALS TRANSFER TO ANOTHER JOB FAMILY

FREQ How often do (CLERICAL)s transfer to another job Never ................................ 1 124 family, that is, a group of jobs with different skills Rarely ................................ 2 393 and duties . . . never, rarely, often, or very often? Often ................................ 3 110 Very often............................ 4 22 DK ................................ 5 12 RA ................................ 6 2 NA ...........................-999 339 H18. CLERICALS AMOUNT OF CHOICE IN ACCOMP TASK

FREQ How much choice do your (CLERICAL)s have No choice............................. 1 12 concerning the best way to accomplish their A small amount.................. 2 110 assignments. . . no choice, a small amount, A moderate amount........... 3 218 a moderate amount, a large amount, A large amount .................. 4 251 or complete choice? Complete choice................. 5 55 DK ................................ 6 14 RA ................................ 7 3 NA ...........................-999 339 H19. HOW CLOSELY ARE CLERICALS SUPERVISED

FREQ Which best describes how closely (CLERICAL)s are No supervision................... 1 24 supervised as they do their work . . . no supervision, A small amount.................. 2 206 a small amount, a moderate amount, a large amount, A moderate amount........... 3 303 or complete supervision? A large amount .................. 4 102 Complete supervision ....... 5 13 DK ................................ 6 12 RA ................................ 7 3 NA ...........................-999 339

80

H20. CLERICALS PAID USING GROUP INCENTIVES

FREQ Are any (CLERICAL)s paid using group incentives, Yes ................................ 1 64 such as gain sharing? No ................................ 2 581 DK ................................ 3 15 RA ................................ 4 3 NA ...........................-999 339 H21. CLERICALS PAID FOR LEARNING NEW SKILLS

FREQ Do any (CLERICAL)s receive pay for learning new Yes ................................ 1 127 skills? No ................................ 2 520 DK ................................ 3 13 RA ................................ 4 3 NA ...........................-999 339 H22. CLERICALS IN PROFIT SHARING PROGRAM

FREQ Do any (CLERICAL)s participate in a profit-sharing Yes ................................ 1 210 or bonus program? No ................................ 2 436 DK ................................ 3 14 RA ................................ 4 3 NA ...........................-999 339

81

SECTION I: JOB TRAINING STAFF I1. ORG STAFF TRAIN OTHER ORG EMPLOYEES

FREQ Next, I have some questions about employee training. Yes ................................ 1 408 Does (ORG) currently have any staff whose primary No ................................ 2 461 responsibility is to train other employees? (IF NO, SKIP TO QI1b) DK ................................ 3 3 RA ................................ 4 1 NA ...........................-999 129 I1a. NUMBER OF PERSONS PROVIDE TRAINING

FREQ (IF YES) About how many persons provide Min ................................ 1 this training? Max ............................ 400 DK ............................ 888 18 RA ............................ 999 1 NA ...........................-999 569 I1b. ANY ORG TRAINING STAFF IN PAST TWO YEARS

FREQ (IF NO) At any time during the past two years, Yes ................................ 1 34 did (ORG) have a training staff? No ................................ 2 476 (IF NO, SKIP TO 2) DK ................................ 3 1 NA ...........................-999 491 I1b1. NUMBER OF PEOPLE THAT PROVIDED TRAINING

FREQ (IF YES) About how many persons Min ................................ 1 used to provide this training? Max ............................ 260 DK ............................ 888 1 NA ...........................-999 968 I2. MORE APPROP PERSON TALK TO ABOUT TRAINING

FREQ Is there someone who would be more appropriate Yes ................................ 1 78 for me to talk to about employee training? No ................................ 2 792 (IF NO, SKIP TO NEXT SECTION) DK ................................ 3 1 RA ................................ 4 2 NA ...........................-999 129 2a. (IF YES) Could I have that person's name and telephone number? NAME: ________________________________ PHONE: (__ __ __) __ __ __ - __ __ __ __

82

SECTION J: CORE EMPLOYEE JOB TRAINING J1. CORE EMP REQUIRED SKILLS INC/DEC/SAME

FREQ In the PAST TWO YEARS, have the skills required to Increased ............................. 1 532 perform (CORE OCC) jobs at an acceptable level Decreased............................ 2 15 increased, decreased, or remained the same in your Remained the same............ 3 392 organization? DK ................................ 4 11 RA ................................ 5 6 NA ...........................-999 46 J2. EASE OF HIRING CORE EMP WITH NEC SKILLS

FREQ How easy is it for (ORG) to hire (CORE OCC)s Very easy............................. 1 144 with the necessary skills . . . very easy, Somewhat easy................... 2 299 somewhat easy, not too easy, or not at all easy? Not too easy........................ 3 332 Not at all easy..................... 4 155 DK ................................ 5 25 RA ................................ 6 3 NA ...........................-999 44 3. Do any (CORE OCC)s regularly use computers (READ LIST)?

VARIABLE LABEL Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

J3a. CORE EMP USE COMPUTER FOR WORD PROC For word processing

434

507

6 6 49

J3b. CORE EMP USE COMPUTER FOR INFO RETRIEVAL For recording or retrieving information

571

373

6 7 45

J3c. CORE EMP USE COMPUTER FOR INFO ANALYSIS For analyzing or interpreting information

445

493

9 8 47

J3d. CORE EMP USE COMPUTER FOR WRITING PGMS

For writing new computer programs or applications

146

791

9 6 50

83

J4. ORG USES COMPUTERS TO MONITOR CORE EMP PERF FREQ

Does (ORG) use computers to monitor the job Yes ................................ 1 359 performance or productivity of (CORE OCC)s? No ................................ 2 573 DK ................................ 3 20 RA ................................ 4 6 NA ...........................-999 44 J5. FORMAL ORIENTATION FOR NEW CORE EMPS

FREQ In the past 2 years did you provide any kind of formal Yes ................................ 1 604 orientation program to NEWLY HIRED (CORE OCC)s? No ................................ 2 342 DK ................................ 3 7 RA ................................ 4 5 NA ...........................-999 44 J6. FORMAL JOB TRAINING FOR CORE EMPS

FREQ In the PAST TWO YEARS did (ORG) provide ANY Yes ................................ 1 560 (CORE OCC)s with FORMAL JOB TRAINING? No ................................ 2 385 (IF NO, SKIP TO NEXT SECTION) DK ................................ 3 8 RA ................................ 4 5 NA ...........................-999 44 J7. FORMAL CORE EMP TRAINING REQ BY UNION CONTRACT

FREQ (IF "YES" TO QG5) Was this training required by a Yes ................................ 1 20 union contract? No ................................ 2 130 DK ................................ 3 19 NA ...........................-999 833 J8. CORE EMP TRAINING REQUIRED BY GOVT AGENCY

FREQ Was this training required by a government agency? Yes ................................ 1 160 No ................................ 2 387 DK ................................ 3 5 RA ................................ 4 1 NA ...........................-999 449 J9. FORMAL CORE EMP TRAINING CONDUCTED BY OTHER ORG

FREQ Was any of the formal training for (CORE OCC)s Yes ................................ 1 203 conducted by or in conjunction with other organizations No ................................ 2 355 such as schools or colleges or commercial training (IF NO, SKIP TO J19) companies? DK ................................ 3 1 NA ...........................-999 443

84

J10. NUMBER OF OTHER ORGS CONDUCT CORE EMP TRAINING FREQ

How many different organizations did this training? Min ................................ 1 Max ............................ 200 DK ............................ 888 25 RA ............................ 999 1 NA ...........................-999 801 J11. (IF ONLY ONE ORGANIZATION) Please give me the name of the organization that provides your (CORE OCC) training program. (RECORD VERBATIM REPLY) (PROBE IF UNCLEAR: What kind of organization is this?) (IF MORE THAN ONE ORGANIZATION) Please give me the name of the organization providing the largest (CORE OCC) training program. (RECORD VERBATIM REPLY) (PROBE IF UNCLEAR: What kind of organization is this?) [HEREAFTER REFERRED TO AS "CORE TRAINER"] NAME: ______________________________________ KIND OF ORG (IF UNCLEAR): _________________ J12. CORE EMP TRAINING PROGRAM

FREQ Was the training program provided by Purchased as-is................... 1 102 (CORE TRAINER) for (CORE OCC)s purchased Designed for (ORG)........... 2 85 as-is or was it designed specifically for (ORG)? DK ................................ 3 13 RA ................................ 4 2 NA ...........................-999 800 J13. TYPICAL HOURS OF FORMAL CORE EMP TRAINING

FREQ What was the typical number of hours of formal Min ................................ 2 training provided by (CORE TRAINER)? Max ......................... 8,000 DK ............................ 888 35 RA ............................ 999 1 NA ...........................-999 807 J14. ORG TRAINING STAFF COLLAB FOR CORE EMP

FREQ (IF "NO" TO QI1, SKIP TO QJ15) Did (ORG�s) Yes ................................ 1 99 training staff collaborate with (CORE TRAINER) No ................................ 2 17 in delivering training services to (CORE OCC)s? DK ................................ 3 4 NA ...........................-999 882

85

J15. CORE EMP TRAINING PROGRAM CONTENT DECIDED FREQ

Was the content of the training program decided Completely by you ............ 1 12 completely by you, mostly by you, jointly by you Mostly by you..................... 2 18 and the provider, mostly by the provider, or Jointly by you and provider3 75 completely by the provider? Mostly by provider ............ 4 35 Completely by provider.... 5 57 DK ................................ 6 4 NA ...........................-999 801 J16. CORE EMP TRAINING PROGRAM MONITORED

FREQ Was the training monitored completely by you, Completely by you ............ 1 19 mostly by you, jointly by you and the provider, Mostly by you..................... 2 17 mostly by the provider, or completely by the Jointly by you and provider3 77 provider? Mostly by provider ............ 4 31 Completely by provider.... 5 54 DK ................................ 6 2 RA ................................ 7 1 NA ...........................-999 801 J17. LIKELY TO TURN TO CORE TRAINER AGAIN

FREQ If (ORG) needed further training for its (CORE Not at all likely................... 1 8 OCC)s, how likely is it that you would turn to Somewhat likely................. 2 38 (CORE TRAINER) again . . . not at all likely, Very likely........................... 3 148 somewhat likely, or very likely? DK ................................ 4 5 RA ................................ 5 2 NA ...........................-999 801 J18. ALTERNATIVE CORE TRAINERS AVAILABLE

FREQ Were alternative training providers available in Yes ................................ 1 150 the market? No ................................ 2 43 (IF NO, SKIP TO Q19) DK ................................ 3 8 NA ...........................-999 801

86

J18a. (IF YES) Please tell me why (ORG) chose (CORE TRAINER). For each statement tell me how strongly you agree or disagree. (READ LIST) Do you strongly agree, agree, disagree, or strongly disagree? VARIABLE LABEL

Item wording

STRONGLY AGREE

1

AGREE

2

DISAGREE

3

STRONGLY DISAGREE

4

DK 5

RA 6

NA -999

J18a-1. CORE TRAINER ADAPTED TO SPECIFIC NEEDS (CORE TRAINER) adapted to your specific needs.

76

61

6

3

4 0 852

J18a-2. CORE TRAINER WAS LOWEST BIDDER

(CORE TRAINER) was the lowest bidder.

17

31

54

27

18 3 852

J18a-3. CORE TRAINER WAS HIGHEST QUAL PROVIDER

(CORE TRAINER) was the highest quality provider.

64

68

10

0

8 0 852

J18a-4. CORE TRAINER WAS USED IN THE PAST

You had used (CORE TRAINER) in the past.

66

60

10

6

8 0 852

J19. NUMBER OR PERCENTAGE

FREQ About how many of the (CORE OCC)s were involved Number ............................... 1 213 in ALL formal training activities in the past two years? Percent ................................ 2 281 NA ...........................-999 508 J19_n. NUMBER OF CORE EMPS IN FORMAL TRAINING

FREQ Min ................................ 0 Max ....................... 20,000 DK ........................ 88888 50 NA ...........................-999 771 J19_p. PERCENT OF CORE EMPS IN FORMAL TRAINING

FREQ Min ................................ 2 Max ............................ 100 NA ...........................-999 711

87

J20. NUMBER OR PERCENTAGE FREQ

About how many of the (CORE OCC)s trained were Number ............................... 1 275 women? Percent ................................ 2 219 NA ...........................-999 508 J20_n. NUMBER OF WOMEN CORE EMP FORMALLY TRAINED

FREQ Min ................................ 0 Max ......................... 9,000 DK ........................ 88888 87 RA ........................ 99999 2 NA ...........................-999 709 J20_p. PERCENT OF WOMEN CORE EMP FORMALLY TRAINED

FREQ Min ................................ 1 Max ............................ 100 NA ...........................-999 776 J21. NUMBER OR PERCENTAGE

FREQ About how many of the (CORE OCC)s trained were Number ............................... 1 259 white? Percent ................................ 2 235 NA ...........................-999 508 J21_n. NUMBER OF WHITE CORE EMP FORMALLY TRAINED

FREQ Min ................................ 0 Max ....................... 12,000 DK ........................ 88888 112 RA ........................ 99999 2 NA ...........................-999 726 J21_p. PERCENT OF WHITE CORE EMP FORMALLY TRAINED

FREQ Min ................................ 7 Max ............................ 100 NA ...........................-999 757 J22. WHO SELECTS CORE EMPS FOR FORMAL TRAINING

FREQ In selecting (CORE OCC)s for formal training, do Employees volunteer......... 1 110 employees mostly volunteer or does (ORG) decide (ORG) decides .................... 2 303 who participates? Both ................................ 3 107 DK ................................ 4 5 NA ...........................-999 477

88

J23. MONEY INVESTED IN FORMAL CORE EMP TRAINING FREQ

Over the PAST TWO YEARS, how much Min ................................ 0 money, including staff time and all other costs, Max ................ 12,500,000 did (ORG) invest in the formal training of DK .................. 88888888 288 (CORE OCC)s RA .................... 9999999 14 NA ...........................-999 483 J24. RESOURCES IN CORE EMP TRAINING

FREQ Compared to two years ago, would you say that the Increased ............................. 1 340 amount of resources devoted to (CORE OCC)'s training Decreased............................ 2 23 has increased, decreased, or remained the same? Remained the same............ 3 157 DK ................................ 4 6 NA ...........................-999 476 J25. FORMAL CORE EMP TRAINING PAID BY GOVT

FREQ Was any of the formal training of (CORE OCC)s Yes ................................ 1 121 paid for by federal, state, or local governments? No ................................ 2 395 DK ................................ 3 9 NA ...........................-999 477 J26. CORE EMP PAID HIGHER WAGE AFTER TRAINING

FREQ Were the (CORE OCC)s paid a higher wage or salary Yes ................................ 1 153 after completing their training? No ................................ 2 358 DK ................................ 3 13 RA ................................ 4 1 NA ...........................-999 477 J27. TRAIN CORE EMP TO KEEP SKILLS CURRENT

FREQ To what extent did (ORG) train its (CORE OCC)s to Not at all.............................. 1 18 keep their skills current . . . not at all, to some extent, To some extent ................... 2 239 or to a great extent? To a great extent................. 3 266 DK ................................ 4 3 NA ...........................-999 476 J28. CORE EMP SKILLS USEFUL TO OTHER EMPLOYERS

FREQ To what extent are the skills that (ORG) provides to Not at all.............................. 1 53 (CORE OCC)s also useful to other employers . . . To some extent ................... 2 212 not at all, to some extent, or to a great extent? To a great extent................. 3 256 DK ................................ 4 5 NA ...........................-999 476

89

J29. To what extent was the formal training of (CORE OCC)s used to teach or to provide (READ LIST) . . . not at all, to some extent, or to a great extent? VARIABLE LABEL

Item wording

NOT AT ALL

1

TO SOME EXTENT

2

TO A GREAT EXTENT

3

DK 4

RA 5

NA -999

J29a. CORE EMP TRAINING PROV SPEC SKILLS

Skills or knowledge specific to (ORG)

18

232

272

3 0 477

J29b. CORE EMP TRAINING PROV REMEDIAL SKILLS Remedial skills in literacy, arithmetic, or English language

349

125

46

3 2 477

J29c. CORE EMP TRAINING PROV COMMUNICATION SKILLS Communication or interpersonal skills

96

304

125

0 0 477

J29d. CORE EMP TRAINING PROV TEAM WORK SKILLS Team work skills

65

267

192

1 0 477

J29e. CORE EMP TRAINING PROV COMPUTER SKILLS Computer skills

186

220

116

3 0 477

J29f. CORE EMP TRAINING PROV SAFE EQUIPMT USE

Safe use of equipment or tools

92

182

248

3 0 477

J29g. CORE EMP TRAINING PROV DIVERSITY SENSIT Diversity sensitivity; for example, sexual harassment, race relations, or cultural differences

119

257

147

2 0 477

J29h. CORE EMP TRAINING PROV MANAGEMENT SKILLS Management skills

178

263

83

1 0 477

J30. IMP OF CORE EMP TRAINING IN PROMOTION

FREQ Apart from formal education, how important is formal Not at all important ........... 1 48 TRAINING as a factor in a (CORE OCC)'s promotion Slightly important.............. 2 84 chances . . . not at all important, slightly important, Moderately important ....... 3 203 moderately important, or very important? Very important................... 4 185 DK ................................ 5 5 RA ................................ 6 1 NA ...........................-999 476

90

SECTION K : CLERICAL JOB TRAINING (IF "NO" TO QF13, SKIP TO NEXT SECTION) K1. CLERICAL REQUIRED SKILLS INC/DEC/SAME

FREQ In the PAST TWO YEARS, have the skills required to Increased ............................. 1 354 perform (CLERICAL) jobs at an acceptable level Decreased............................ 2 20 increased, decreased, or remained the same in your Remained the same............ 3 262 organization? DK ................................ 4 9 RA ................................ 5 3 NA ...........................-999 354 K2. EASE OF HIRING CLERICALS WITH NEC SKILLS

FREQ How easy is it for (ORG) to hire (CLERICAL)s Very easy............................. 1 123 with the necessary skills . . . very easy, Somewhat easy................... 2 316 somewhat easy, not too easy, or not at all easy? Not too easy........................ 3 138 Not at all easy..................... 4 44 DK ................................ 5 25 RA ................................ 6 2 NA ...........................-999 354 K3. Do any (CLERICAL)s regularly use computers (READ LIST)?

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

K3a. CLERICALS USE COMPUTER FOR WORD PROC For word processing

563

78

3 4 354

K3b. CLERICALS USE COMPUTER FOR INFO RETRIEVAL For recording or retrieving information

596

46

1 5 354

K3c. CLERICALS USE COMPUTER FOR INFO ANALYSIS For analyzing or interpreting information

476

164

4 4 354

K3d. CLERICALS USE COMPUTER FOR WRITING PGMS

For writing new computer programs or applications

109

530

5 4 354

91

K4. ORG USES COMPUTERS TO MONITOR CLERICAL PERF FREQ

Does (ORG) use computers to monitor the job performance Yes ................................ 1 161 or productivity of (CLERICAL)s? No ................................ 2 474 DK ................................ 3 8 RA ................................ 4 4 NA ...........................-999 355 K5. FORMAL ORIENTATION FOR NEW CLERICALS

FREQ In the past 2 years did you provide any kind of formal Yes ................................ 1 351 orientation program to NEWLY HIRED (CLERICAL)s? No ................................ 2 285 DK ................................ 3 7 RA ................................ 4 4 NA .................................. 355 K6. FORMAL JOB TRAINING FOR NEW CLERICALS

FREQ In the PAST TWO YEARS did (ORG) provide ANY Yes ................................ 1 307 (CLERICAL)s with FORMAL JOB TRAINING? No ................................ 2 325 (IF NO, SKIP TO NEXT SECTION) DK ................................ 3 9 RA ................................ 4 6 NA ...........................-999 355 K7. FORMAL CLERICAL TRAINING REQ BY UNION CONTRACT

FREQ (IF "YES" TO QG14) Was this training required by a Yes ................................ 1 5 union contract? No ................................ 2 41 DK ................................ 3 1 NA ...........................-999 955 K8. CLERICAL TRAINING REQUIRED BY GOVT AGENCY

FREQ Was this training required by a government agency? Yes ................................ 1 29 No ................................ 2 276 DK ................................ 3 2 NA ...........................-999 695 K9. FORMAL CLERICAL TRAINING CONDUCTED BY OTHER ORG

FREQ Was any of the formal training for (CLERICAL)s Yes ................................ 1 133 conducted by or in conjunction with other organizations No ................................ 2 174 such as schools or colleges or commercial training (IF NO, SKIP TO K19) companies? NA ...........................-999 695

92

K10. NUMBER OF OTHER ORGS CONDUCT CLERICAL TRAINING FREQ

How many different organizations did this training? Min ................................ 1 Max .............................. 75 DK .............................. 88 15 NA ...........................-999 870 K11. (IF ONLY ONE ORGANIZATION) Please give me the name of the organization that provides your (CLERICAL) training program. (RECORD VERBATIM REPLY) (PROBE IF UNCLEAR: What kind of organization is this?) (IF MORE THAN ONE ORGANIZATION) Please give me the name of the organization providing the largest (CLERICAL) training program. (RECORD VERBATIM REPLY) (PROBE IF UNCLEAR: What kind of organization is this?) [HEREAFTER REFERRED TO AS "CLERICAL TRAINER"] NAME: ______________________________________ KIND OF ORG (IF UNCLEAR): _________________ K12. CLERICAL TRAINING PROGRAM

FREQ Was the training program provided by Purchased as-is................... 1 95 (CLERICAL TRAINER) for (CLERICAL)s purchased Designed for (ORG)........... 2 31 as-is or was it designed specifically for (ORG)? Both (VOLUNTEERED).... 3 3 DK ................................ 4 3 NA ...........................-999 870 K13. TYPICAL HOURS OF FORMAL CLERICAL TRAINING

FREQ What was the typical number of hours of formal Min ................................ 1 training provided by (CLERICAL TRAINER)? Max ......................... 6,000 DK .......................... 8888 19 NA ...........................-999 870 (IF "NO" TO QI1, SKIP TO QK15) K14. ORG TRAINING STAFF COLLAB FOR CLERICALS

FREQ Did (ORG�s) training staff collaborate with Yes ................................ 1 45 (CLERICAL TRAINER) in delivering training No ................................ 2 27 services to (CLERICAL)s? NA ...........................-999 930

93

K15. CLERICAL TRAINING PROGRAM CONTENT DECIDED FREQ

Was the content of the training program decided Completely by you ............ 1 9 completely by you, mostly by you, jointly by you Mostly by you..................... 2 11 and the provider, mostly by the provider, or completely Jointly by you and provider3 35 by the provider? Mostly by provider 4 26 Completely by provider.... 5 51 NA ...........................-999 870 K16. CLERICAL TRAINING PROGRAM MONITORED

FREQ Was the training monitored completely by you, Completely by you ............ 1 6 mostly by you, jointly by you and the provider, Mostly by you..................... 2 13 mostly by the provider, or completely by the Jointly by you and provider3 39 provider? Mostly by provider ............ 4 31 Completely by provider.... 5 42 DK ................................ 6 1 NA ...........................-999 870 K17. LIKELY TO TURN TO CLERICAL TRAINER AGAIN

FREQ If (ORG) needed further training for its (CLERICAL)s, Not at all likely................... 1 5 how likely is it that you would turn to Somewhat likely................. 2 39 (CLERICAL TRAINER) again . . . not at all likely, Very likely........................... 3 85 somewhat likely, or very likely? DK ................................ 4 3 NA ...........................-999 870 K18. ALTERNATIVE CLERICAL TRAINERS AVAILABLE

FREQ Were alternative training providers available in Yes ................................ 1 114 the market? No ................................ 2 12 (IF NO, SKIP TO Q19) DK ................................ 3 5 RA ................................ 4 1 NA ...........................-999 870

94

K18a. (IF YES) Please tell me why (ORG) chose (CLERICAL TRAINER). For each statement tell me how strongly you agree or disagree. (READ LIST) Do you strongly agree, agree, disagree, or strongly disagree?

VARIABLE LABEL

Item wording

STRONGLY AGREE

1

AGREE

2

DISAGREE

3

STRONGLY DISAGREE

4

DK 5

RA 6

NA -999

K18a-1. CLERICAL TRAINER ADAPTED TO SPECIFIC NEEDS

(CLERICAL TRAINER) adapted to your specific needs.

41

53

13

3

4 0 888

K18a-2. CLERICAL TRAINER WAS LOWEST BIDDER

(CLERICAL TRAINER) was the lowest bidder.

7

37

44

10

16 0 888

K18a-3. CLERICAL TRAINER WAS HIGHEST QUAL PROVIDER

(CLERICAL TRAINER) was the highest quality provider.

32

67

9

0

6 0 888

K18a-4. CLERICAL TRAINER WAS USED IN THE PAST

You had used (CLERICAL TRAINER) in the past.

42

51

15

0

6 0 888

K19. NUMBER OR PERCENTAGE

FREQ About how many of the (CLERICAL)s were involved in Number ............................... 1 171 ALL formal training activities in the past two years? Percent ................................ 2 135 NA ...........................-999 696 K19_n. NUMBER OF CLERICALS IN FORMAL TRAINING

FREQ Min ................................ 0 Max ......................... 1,200 DK ........................ 88888 30 NA ...........................-999 831 K19_p. PERCENT OF CLERICALS IN FORMAL TRAINING

FREQ Min ................................ 5 Max ............................ 100 NA ...........................-999 867

95

K20. NUMBER OR PERCENTAGE FREQ

About how many of the (CLERICAL)s trained were Number ............................... 1 161 women? Percent ................................ 2 145 NA ...........................-999 696 K20_n. NUMBER OF WOMEN CLERICALS FORMALLY TRAINED

FREQ Min ................................ 0 Max ......................... 1,000 DK ........................ 88888 30 RA ........................ 99999 1 NA ...........................-999 841 K20_p. PERCENT OF WOMEN CLERICALS FORMALLY TRAINED

FREQ Min .............................. 30 Max ............................ 100 NA ...........................-999 857 K21. WHO SELECTS CLERICALS FOR FORMAL TRAINING

FREQ In selecting (CLERICAL)s for formal training, do Employees volunteer......... 1 88 employees mostly volunteer or does (ORG) decide (ORG) decides .................... 2 158 who participates? Both ................................ 3 60 NA ...........................-999 696 K22. MONEY INVESTED IN FORMAL CLERICAL TRAINING

FREQ Over the PAST TWO YEARS, how much Min ................................ 0 money, including staff time and all other costs, Max .................. 1,470,000 did (ORG) invest in the formal training of DK .................... 8888888 174 (CLERICAL)s? RA .................... 9999999 10 NA ...........................-999 696 K23. RESOURCES IN CLERICAL TRAINING

FREQ Compared to two years ago, would you say that the Increased ............................. 1 198 amount of resources devoted to (CLERICAL)'s training Decreased............................ 2 9 has increased, decreased, or remained the same? Remained the same............ 3 96 DK ................................ 4 3 NA ...........................-999 696 K24. FORMAL CLERICAL TRAINING PAID BY GOVT

FREQ Was any of the formal training of (CLERICAL)s Yes ................................ 1 59 paid for by federal, state, or local governments? No ................................ 2 246 DK ................................ 3 1 NA ...........................-999 696

96

K25. CLERICALS PAID HIGHER WAGE AFTER TRAINING FREQ

Were the (CLERICAL)s paid a higher wage or salary Yes ................................ 1 70 after completing training? No ................................ 2 232 DK ................................ 3 4 NA ...........................-999 696 K26. TRAIN CLERICALS TO KEEP SKILLS CURRENT

FREQ To what extent did (ORG) train its (CLERICAL)s to Not at all.............................. 1 11 keep their skills current . . . not at all, to some extent, To some extent ................... 2 161 or to a great extent? To a great extent................. 3 132 DK ................................ 4 2 NA ...........................-999 696 K27. CLERICAL SKILLS USEFUL TO OTHER EMPLOYERS

FREQ To what extent are the skills that (ORG) provides to Not at all.............................. 1 20 (CLERICAL)s also useful to other employers . . . To some extent ................... 2 93 not at all, to some extent, or to a great extent? To a great extent................. 3 190 DK ................................ 4 3 NA ...........................-999 696 K28. To what extent was the formal training of (CLERICAL)s used to teach or to provide (READ LIST) . . . not at all, to some extent, or to a great extent? VARIABLE LABEL

Item wording

NOT AT ALL

1

TO SOME EXTENT

2

TO A GREAT EXTENT

3

DK 4

NA -999

K28a. CLERICAL TRAINING PROV SPEC SKILLS Skills or knowledge specific to (ORG)

18

156

131

1 696

K28b. CLERICAL TRAINING PROV REMEDIAL SKILLS Remedial skills in literacy, arithmetic, or English language

208

74

21

3 696

K28c. CLERICAL TRAINING PROV COMMUNICATION SKILLS Communication or interpersonal skills

43

172

90

1 696

K28d. CLERICAL TRAINING PROV TEAM WORK SKILLS Team work skills

62

140

103

1 696

K28e. CLERICAL TRAINING PROV COMPUTER SKILLS Computer skills

19

78

208

1 696

K28f. CLERICAL TRAINING PROV SAFE EQUIPMT USE Safe use of equipment or tools

109

127

67

3 696

97

K28g. CLERICAL TRAINING PROV DIVERSITY SENSIT Diversity sensitivity; for example, sexual harassment, race relations, or cultural differences

79

150

76

1 696

K28h. CLERICAL TRAINING PROV MANAGEMENT SKILLS Management skills

141

138

26

1 696

K29. IMP OF CLERICAL TRAINING IN PROMOTION

FREQ Apart from formal education, how important is formal Not at all important ........... 1 20 TRAINING as a factor in a (CLERICAL)'s promotion Slightly important.............. 2 74 chances . . . not at all important, slightly important, Moderately important ....... 3 114 moderately important, or very important? Very important................... 4 96 DK ................................ 5 2 NA ...........................-999 696

98

SECTION L: MANAGER JOB TRAINING (IF "NO" TO QF7, SKIP TO NEXT SECTION) L1. MANAGEMENT REQUIRED SKILLS INC/DEC/SAME

FREQ In the PAST TWO YEARS, have the skills required to Increased ............................. 1 370 perform (MANAGER) jobs at an acceptable level Decreased............................ 2 9 increased, decreased, or remained the same in your Remained the same............ 3 203 organization? DK ................................ 4 21 RA ................................ 5 3 NA ...........................-999 396 L2. EASE OF HIRING MANAGERS WITH NEC SKILLS

FREQ How easy is it for (ORG) to hire (MANAGER)s Very easy............................. 1 54 with the necessary skills . . . very easy, Somewhat easy................... 2 178 somewhat easy, not too easy, or not at all easy? Not too easy........................ 3 207 Not at all easy..................... 4 113 DK ................................ 5 50 RA ................................ 6 4 NA ...........................-999 396 L3. Do any (MANAGER)s regularly use computers (READ LIST)?

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

L3a. MANAGERS USE COMPUTER FOR WORD PROC For word processing

439

144

17 6 396

L3b. MANAGERS USE COMPUTER FOR INFO RETRIEVAL For recording or retrieving information

499

88

15 4 396

L3c. MANAGERS USE COMPUTER FOR INFO ANALYSIS For analyzing or interpreting information

473

115

14 4 396

L3d. MANAGERS USE COMPUTER FOR WRITING PGMS For writing new computer programs or applications

130

449

22 5 396

L4. ORG USES COMPUTERS TO MONITER MANAGER PERF

FREQ Does (ORG) use computers to monitor the job Yes ................................ 1 177 performance or productivity of (MANAGER)s? No ................................ 2 405 DK ................................ 3 19 RA ................................ 4 5 NA ...........................-999 396

99

L5. FORMAL ORIENTATION FOR NEW MANAGERS FREQ

In the past 2 years did you provide any Yes ................................ 1 295 kind of formal orientation program to NEWLY No ................................ 2 288 HIRED (MANAGER)s? DK ................................ 3 18 RA ................................ 4 5 NA ...........................-999 396 L6. FORMAL JOB TRAINING FOR NEW MANAGERS

FREQ In the PAST TWO YEARS did (ORG) provide ANY Yes ................................ 1 295 (MANAGER)s with FORMAL JOB TRAINING? No ................................ 2 278 (IF NO, SKIP TO NEXT SECTION) DK ................................ 3 23 RA ................................ 4 10 NA ...........................-999 396 L7. FORMAL MANAGER TRAINING CONDUCTED BY OTHER ORG

FREQ Was any of the formal training for (MANAGER)s Yes ................................ 1 137 conducted by or in conjunction with other organizations No ................................ 2 153 such as schools or colleges or commercial training (IF NO, SKIP TO L17) companies? DK ................................ 3 3 RA ................................ 4 2 NA ...........................-999 707 L8. NUMBER OF OTHER ORGS CONDUCT MANAGER TRAINING

FREQ How many different organizations did this training? Min ................................ 1 Max .............................. 30 DK .............................. 88 14 NA ...........................-999 865 L9. (IF ONLY ONE ORGANIZATION) Please give me the name of the organization that provides your (MANAGER) training program. (RECORD VERBATIM REPLY) (PROBE IF UNCLEAR: What kind of organization is this?) (IF MORE THAN ONE ORGANIZATION) Please give me the name of the organization providing the largest (MANAGER) training program. (RECORD VERBATIM REPLY) (PROBE IF UNCLEAR: What kind of organization is this?) [HEREAFTER REFERRED TO AS "MANAGER TRAINER"] NAME: ______________________________________ KIND OF ORG (IF UNCLEAR): _________________

100

L10. MANAGER TRAINING PROGRAM FREQ

Was the training program provided by Purchased as-is................... 1 88 (MANAGER TRAINER) for (MANAGER)s purchased Designed for (ORG)........... 2 43 as-is or was it designed specifically for (ORG)? DK ................................ 3 4 RA ................................ 4 2 NA ...........................-999 865 L11. TYPICAL HOURS OF FORMAL MANAGER TRAINING

FREQ What was the typical number of hours of formal Min ................................ 3 training provided by (MANAGER TRAINER)? Max ............................ 500 DK ............................ 888 12 RA ............................ 999 2 NA ...........................-999 865 L12. ORG TRAINING STAFF COLLAB FOR MANAGERS

FREQ (IF "NO" TO QI1, SKIP TO QL13) Did (ORG�s) Yes ................................ 1 49 training staff collaborate with (MANAGER No ................................ 2 33 TRAINER) in delivering training services to NA ...........................-999 920 (MANAGER)s? L13. MANAGER TRAINING PROGRAM CONTENT DECIDED

FREQ Was the content of the training program decided Completely by you ............ 1 2 completely by you, mostly by you, jointly by you Mostly by you..................... 2 8 and the provider, mostly by the provider, or Jointly by you & provider. 3 56 completely by the provider? Mostly by provider ............ 4 33 Completely by provider.... 5 38 NA ...........................-999 865 L14. MANAGER TRAINING PROGRAM MONITORED

FREQ Was the training monitored completely by you, Completely by you ............ 1 9 mostly by you, jointly by you and the provider, Mostly by you..................... 2 9 mostly by the provider, or completely by the Jointly by you & provider. 3 60 provider? Mostly by provider ............ 4 25 Completely by provider.... 5 33 DK ................................ 6 1 NA ...........................-999 865 L15. LIKELY TO TURN TO MANAGER TRAINER AGAIN

FREQ If (ORG) needed further training for its (MANAGER)s, Not at all likely................... 1 3 how likely is it that you would turn to (MANAGER Somewhat likely................. 2 29 TRAINER) again . . . not at all likely, Very likely........................... 3 102 somewhat likely, or very likely? DK ................................ 4 2 RA ................................ 5 1 NA ...........................-999 865

101

L16. ALTERNATIVE MANAGER TRAINERS AVAILABLE FREQ

Were alternative training providers available in Yes ................................ 1 116 the market? No ................................ 2 15 (IF NO, SKIP TO Q17) DK ................................ 3 5 NA ...........................-999 866 L16a. (IF YES) Please tell me why (ORG) chose (MANAGER TRAINER). For each statement tell me how strongly you agree or disagree. (READ LIST) Do you strongly agree, agree, disagree, or strongly disagree? VARIABLE LABEL

Item wording

STRONGLY AGREE

1

AGREE

2

DISAGREE

3

STRONGLY DISAGREE

4

DK 5

RA 6

NA

.

L16a-1. MANAGER TRAINER ADAPTED TO SPECIFIC NEEDS (MANAGER TRAINER) adapted to your specific needs.

53

46

9

3

4 1 886

L16a-2. MANAGER TRAINER WAS LOWEST BIDDER (MANAGER TRAINER) was the lowest bidder.

10

23

57

17

7 2 886

L16a-3. MANAGER TRAINER WAS HIGHEST QUAL PROVIDER (MANAGER TRAINER) was the highest quality provider.

46

65

1

0

4 0 886

L16a-4. MANAGER TRAINER WAS USED IN THE PAST You had used (MANAGER TRAINER) in the past.

42

63

5

3

2 1 886

L17. NUMBER OR PERCENTAGE

FREQ About how many of the (MANAGER)s were involved in Number ............................... 1 155 ALL formal training activities in the past two years? Percent ................................ 2 139 NA ...........................-999 708 L17_n. NUMBER OF MANAGERS IN FORMAL TRAINING


102

L17_p. PERCENT OF MANAGERS IN FORMAL TRAINING

FREQ Min ................................ 3 Max ............................ 100 NA ...........................-999 863 L18. NUMBER OR PERCENTAGE

FREQ About how many of the (MANAGER)s trained were Number ............................... 1 200 women? Percent ................................ 2 94 NA ...........................-999 708 L18_n. NUMBER OF WOMEN MANAGERS FORMALLY TRAINED

FREQ Min ................................ 0 Max ............................ 250 DK ........................ 88888 44 RA ........................ 99999 1 NA ...........................-999 802 L18_p. PERCENT OF WOMEN MANAGERS FORMALLY TRAINED

FREQ Min ................................ 5 Max ............................ 100 NA ...........................-999 908 L19. WHO SELECTS MANAGERS FOR FORMAL TRAINING

FREQ In selecting (MANAGER)s for formal training, do Employees volunteer......... 1 56 employees mostly volunteer or does (ORG) decide (ORG) decides .................... 2 176 who participates? Both ................................ 3 62 NA ...........................-999 708 L20. MONEY INVESTED IN FORMAL MANAGER TRAINING

FREQ Over the PAST TWO YEARS, how much Min ................................ 0 money, including staff time and all other costs, Max .................. 4,000,000 did (ORG) invest in the formal training of DK .................... 8888888 170 (MANAGER)s? RA .................... 9999999 7 NA ...........................-999 708 L21. RESOURCES IN MANAGER TRAINING

FREQ Compared to two years ago, would you say that the Increased ............................. 1 192 amount of resources devoted to (MANAGER)'s training Decreased............................ 2 17 has increased, decreased, or remained the same? Remained the same............ 3 84 DK ................................ 4 1 NA ...........................-999 708

103

L22. FORMAL MANAGER TRAINING PAID BY GOVT FREQ

Was any of the formal training of (MANAGER)s Yes ................................ 1 55 paid for by federal, state, or local governments? No ................................ 2 234 DK ................................ 3 3 RA ................................ 4 1 NA ...........................-999 709 L23. MANAGERS PAID HIGHER WAGE AFTER TRAINING

FREQ Were the (MANAGER)s paid a higher wage or salary Yes ................................ 1 58 after completing training? No ................................ 2 230 DK ................................ 3 5 NA ...........................-999 709 L24. TRAIN MANAGERS TO KEEP SKILLS CURRENT

FREQ To what extent did (ORG) train its (MANAGER)s to Not at all.............................. 1 7 keep their skills current . . . not at all, to some extent, To some extent ................... 2 142 or to a great extent? To a great extent................. 3 143 DK ................................ 4 1 NA ...........................-999 709 L25. MANAGERS SKILLS USEFUL TO OTHER EMPLOYERS

FREQ To what extent are the skills that (ORG) provides to Not at all.............................. 1 11 (MANAGER)s also useful to other employers . . . To some extent ................... 2 97 not at all, to some extent, or to a great extent? To a great extent................. 3 185 NA ...........................-999 709 L26. To what extent was the formal training of (MANAGER)s used to teach or to provide (READ LIST) . . . not at all, to some extent, or to a great extent? VARIABLE LABEL

Item wording

NOT AT ALL

1

TO SOME EXTENT

2

TO A GREAT EXTENT

3

DK 4

NA -999

L26a. MANAGER TRAINING PROV SPEC SKILLS Skills or knowledge specific to (ORG)

6

151

134

2 709

L26b. MANAGER TRAINING PROV REMEDIAL SKILLS

Remedial skills in literacy, arithmetic, or English language

212

62

15

4 709

L26c. MANAGER TRAINING PROV COMMUNICATION SKILLS Communication or interpersonal skills

24

116

151

2 709

104

L26d. MANAGER TRAINING PROV TEAM WORK SKILLS Team work skills

18

102

173

0 709

L26e. MANAGER TRAINING PROV COMPUTER SKILLS Computer skills

54

157

80

2 709

L26f. MANAGER TRAINING PROV SAFE EQUIPMT USE Safe use of equipment or tools

57

132

101

3 709

L26g. MANAGER TRAINING PROV DIVERSITY SENSIT Diversity sensitivity; for example, sexual harassment, race relations, or cultural differences

30

149

114

0 709

L26h. MANAGER TRAINING PROV MANAGEMENT SKILLS Management skills

10

97

185

1 709

L27. IMP OF MANAGER TRAINIG IN PROMOTION

FREQ Apart from formal education, how important is formal Not at all important ........... 1 15 TRAINING as a factor in a (MANAGER)'s promotion Slightly important.............. 2 55 chances . . . not at all important, slightly important, Moderately important ....... 3 102 moderately important, or very important? Very important................... 4 119 DK ................................ 5 2 NA ...........................-999 709

105

SECTION M: GENERAL TRAINING ISSUES (IF NO FORMAL TRAINING FOR ANY EMPLOYEES, SKIP TO NEXT SECTION) M1. ORG TRAINING PROGRAM SUBJECT TO REVIEWS

FREQ Are any of (ORG)'s training programs subject to Yes ................................ 1 187 periodic reviews by outside accreditation or licensing No ................................ 2 394 organizations? DK ................................ 3 24 RA ................................ 4 1 NA ...........................-999 396 M2. CONSULT W ORG ASSOC IN DEVELOPING TRAINING

FREQ Does (ORG) consult with any association of Yes ................................ 1 325 organizations in developing its training programs? No ................................ 2 261 DK ................................ 3 18 RA ................................ 4 2 NA ...........................-999 396 M3. ORG PAY ATTN TO OTHER ORG TRAINING PRACTICES

FREQ To what extent does (ORG) pay attention to the Not at all.............................. 1 49 training practices of other organizations . . . not at all, Very little............................. 2 100 very little, somewhat, or very much? Somewhat............................ 3 313 Very much........................... 4 141 DK ................................ 5 3 NA ...........................-999 396 M4. ORG TRAINING ACTIVITIES DUE TO TECH CHGS

FREQ To what extent are (ORG's) training activities driven Not at all.............................. 1 47 by changes in technology beyond its control . . . To some extent ................... 2 368 not at all, to some extent, or to a great extent? To a great extent................. 3 180 DK ................................ 4 8 RA ................................ 5 3 NA ...........................-999 396

106

SECTION N: OTHER ORGANIZATIONAL CHARACTERISTICS N1. ORG OFFERS MEDICAL OR HOSPITAL INSURANCE

FREQ Now I'd like to ask you about the kinds of benefits Yes ................................ 1 818 (ORG) provides to its employees. Does (ORG) offer No ................................ 2 127 medical or hospital insurance to ANY of its employees? (IF NO, SKIP TO Q2) RA ................................ 4 4 NA ...........................-999 53 N1a. WHO PAYS COST OF MEDICAL BENEFITS

FREQ (IF YES) Does (ORG) pay the entire cost of (ORG) pays entire cost ...... 1 239 medical or hospital benefits, or do its Employees contribute........ 2 534 employees contribute toward the cost? Both ................................ 3 24 DK ................................ 4 12 RA ................................ 5 6 NA ...........................-999 187 N1b. ORG ENCOURAGED SWITCH TO MANAGED HEALTH CARE

FREQ (IF YES) During the past two years, have you Yes ................................ 1 340 required or encouraged employees to switch No ................................ 2 457 into managed health care programs? DK ................................ 3 19 NA ...........................-999 186 N1c. ORG OFFERS MEDICAL BENEFITS TO RETIREES

FREQ (IF YES) Does (ORG) offer medical or hospital Yes ................................ 1 301 benefits to its retirees beyond an 18 month No ................................ 2 434 transition period? DK ................................ 3 78 RA ................................ 4 2 NA ...........................-999 187

107

N2. Let me ask about some other benefit programs. Does (ORG) offer (READ LIST) to ANY of its employees?

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

N2a. ORG OFFERS ELDER FAMILY MEMBER ASSISTANCE

Assistance in caring for elderly family members

165

758

21 4 54

N2b. ORG OFFERS PENSION/RETIREMENT PROGRAMS Pension plans or retirement programs

634

301

7 6 54

N2c. ORG OFFERS DRUG/ALCOHOL ABUSE PROGRAMS Drug or alcohol abuse programs

515

416

13 4 54

N3. Employers have different ways of permitting their workers to take time off, or arrange their schedules. What about (ORG)? Does (ORG) offer its employees (READ LIST)?

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

N3a. ORG OFFERS PAID PERSONAL DAYS OFF Paid personal days off that employees can take for any reason?

604

337

2 4 55

N3b. ORG OFFERS PAID VACATION TIME Paid vacation time?

853

91

1 3 54

N3c. ORG OFFERS FLEXIBLE HOURS Flexible hours or flextime scheduling?

614

325

4 3 56

N3d. ORG OFFERS PAID PARENTAL LEAVES PAID parental leaves to employees who have just had children?

405

510

25 4 58

N3e. ORG OFFERS UNPAID PARENTAL LEAVES UNPAID parental leaves?

759

152

29 3 59

108

N4. ORG PROVIDES DAY CARE PROGRAM FREQ

Does (ORG) currently provide a day care program for Yes ................................ 1 83 employees' children, either on-site or elsewhere? No ................................ 2 857 DK ................................ 3 4 RA ................................ 4 3 NA ...........................-999 55 N5. ORG HELPS EMPLOYEES COVER DAY CARE COSTS

FREQ Does (ORG) help employees cover any costs of day Yes ................................ 1 134 care for their children? No ................................ 2 802 DK ................................ 3 9 (IF R ASKS: THIS DOES INCLUDE RA ................................ 4 2 "FLEXIBLE SPENDING") NA ...........................-999 55 N6. ORG PROVIDES INFO ON DAY CARE SERVICES

FREQ Does (ORG) provide information to employees on day Yes ................................ 1 247 care services available in the community? No ................................ 2 684 DK ................................ 3 14 RA ................................ 4 2 NA ...........................-999 55 N7. SEPARATE DEPT FOR PERSONNEL/LABOR RELATIONS

FREQ Next we have a few questions about the organization Yes ................................ 1 542 of work at (ORG). Is there a separate department or No ................................ 2 403 section that has the main responsibility for personnel DK ................................ 3 1 or labor relations? RA ................................ 4 2 NA ...........................-999 54 N8. SEPARATE DEPT FOR HEALTH AND SAFETY

FREQ Is there a separate department or section for health Yes ................................ 1 399 and safety? No ................................ 2 543 DK ................................ 3 4 RA ................................ 4 2 NA ...........................-999 54 N9. SEPARATE DEPT FOR EQUAL EMPLOYMENT OPP

FREQ Is there a separate department or section responsible Yes ................................ 1 288 for Equal Employment Opportunity or Affirmative (IF YES, SKIP TO Q10) Action matters? No ................................ 2 655 DK ................................ 3 2 RA ................................ 4 3 NA ...........................-999 54

109

N9a. PERSON RESPONSIBLE FOR EQUAL EMPLOYMENT FREQ

(IF NO) Is there a person at (ORG) whose job Yes ................................ 1 375 duties include responsibility for Equal No ................................ 2 192 Employment Opportunity and Affirmative DK ................................ 3 1 Action matters? NA ...........................-999 434 N9a. NUMBER OF DEPTS REPORTING TO TOP PERSON

FREQ Overall, about how many separate departments report Min ................................ 0 directly to the person in charge at (ORG)? Max ............................ 300 DK ............................ 888 63 RA ............................ 999 5 NA ...........................-999 71 (IF COMPLETELY INDEPENDENT OR HEADQUARTERS, SKIP TO Q12) N11. We are interested in who is responsible for making different kinds of decisions in your workplace. I am going to read a list of decision areas, and ask you to tell me who actually makes the final decision in each area. Is it someone at (LARGER ORG), the head of (ORG), a middle manager, a supervisor, or someone below? First, who actually makes the final decision about (READ LIST)?

Which new employees to hire?

YES 1

NO

2

NA -999

N11a1. SOMEONE AT LARGER ORG DECIDES WHO TO HIRE 27 243 732 N11a2. HEAD OF ORG DECIDES WHO TO HIRE 118 255 629 N11a3. MIDDLE MGR DECIDES WHO TO HIRE 164 209 629 N11a4. SUPERVISOR DECIDES WHO TO HIRE 90 283 629 N11a5. SOMEONE BELOW DECIDES WHO TO HIRE 13 360 629 N11a6. DONT KNOW WHO DECIDES TO HIRE 5 241 756 N11a7. REFUSE TO ANSWER WHO DECIDES TO HIRE 58 212 756

Using subcontractors?

YES 1

NO

2

NA -999

N11b1. SOMEONE AT LARGER ORG DECIDES TO USE SUBCONTRACTORS

258 212 732

N11b2. HEAD OF ORG DECIDES TO USE SUBCONTRACTORS 144 229 629 N11b3. MIDDLE MGR DECIDES TO USE SUBCONTRACTORS 140 233 629 N11b4. SUPERVISOR DECIDES TO USE SUBCONTRACTORS 24 349 629 N11b5. SOMEONE BELOW DECIDES TO USE SUBCONTRACTORS 12 361 629 N11b6. DONT KNOW WHO DECIDES TO USE SUBCONTRACTORS 14 232 756 N11b7. REFUSE TO ANSWER WHO DECIDES TO USE SUBCONTRACTORS

4 242 756

110

Using temporary workers?

YES 1

NO

2

NA -999

N11c1. SOMEONE AT LARGER ORG DECIDES TO USE TEMP WORKERS 34 236 732 N11c2. HEAD OF ORG DECIDES TO USE TEMP WORKERS 129 244 629 N11c3. MIDDLE MGR DECIDES TO USE TEMP WORKERS 151 272 629 N11c4. SUPERVISOR DECIDES TO USE TEMP WORKERS 54 319 629 N11c5. SOMEONE BELOW DECIDES TO USE TEMP WORKERS 2 371 629 N11c6. DONT KNOW WHO DECIDES TO USE TEMP WORKERS 11 235 756 N11c7. REFUSE TO ANSWER WHO DECIDES TO USE TEMP WORKERS 5 241 756

Evaluating worker performance?

YES 1

NO

2

NA -999

N11d1. SOMEONE AT LARGER ORG EVALUATES WORKERS 11 259 732 N11d2. HEAD OF ORG EVALUATES WORKERS 109 264 629 N11d3. MIDDLE MGR USE EVALUATES WORKERS 150 223 629 N11d4. SUPERVISOR EVALUATES WORKERS 158 215 629 N11d5. SOMEONE BELOW USE EVALUATES WORKERS 7 366 629 N11d6. DONT KNOW WHO EVALUATES WORKERS 2 244 756 N11d7. REFUSE TO ANSWER WHO EVALUATES WORKERS 0 246 756

How to improve the quality of products or services?

YES 1

NO

2

NA -999

N11e1. SOMEONE AT LARGER ORG DECIDES HOW TO IMPROVE QUAL 78 192 732 N11e2. HEAD OF ORG DECIDES HOW TO IMPROVE QUAL 201 172 629 N11e3. MIDDLE MGR DECIDES HOW TO IMPROVE QUAL 173 200 629 N11e4. SUPERVISOR DECIDES HOW TO IMPROVE QUAL 87 286 629 N11e5. SOMEONE BELOW DECIDES HOW TO IMPROVE QUAL 59 314 629 N11e6. DONT KNOW WHO DECIDES HOW TO IMPROVE QUAL 8 238 756 N11e7. REFUSE TO ANSWER WHO DECIDES HOW TO IMPROVE QUAL 0 246 756

Worker schedules and overtime?

YES 1

NO

2

NA -999

N11f1. SOMEONE AT LARGER ORG DECIDES WORKER SCHEDULES 18 252 732 N11f2. HEAD OF ORG DECIDES WORKER SCHEDULES 107 266 629 N11f3. MIDDLE MGR DECIDES WORKER SCHEDULES 155 218 629 N11f4. SUPERVISOR DECIDES WORKER SCHEDULES 143 230 629 N11f5. SOMEONE BELOW DECIDES WORKER SCHEDULES 10 363 629 N11f6. DONT KNOW WHO DECIDES WORKER SCHEDULES 3 243 756 N11f7. REFUSE TO ANSWER WHO DECIDES WORKER SCHEDULES 0 246 756

Production targets and schedules?

YES 1

NO

2

NA -999

N11g1. SOMEONE AT LARGER ORG DECIDES PRODUCTION TARGETS 31 239 732

111

N11g2. HEAD OF ORG DECIDES PRODUCTION TARGETS 153 220 629 N11g3. MIDDLE MGR DECIDES PRODUCTION TARGETS 155 218 629 N11g4. SUPERVISOR DECIDES PRODUCTION TARGETS 83 290 629 N11g5. SOMEONE BELOW DECIDES PRODUCTION TARGETS 15 358 629 N11g6. DONT KNOW WHO DECIDES PRODUCTION TARGETS 11 235 756 N11g7. REFUSE TO ANSWER WHO DECIDES PRODUCTION TARGETS 0 246 756

Whether to offer formal training programs?

YES 1

NO

2

NA -999

N11h1. SOMEONE AT LARGER ORG DECIDES WHETHER TO OFFER TRAINING

66 204 732

N11h2. HEAD OF ORG DECIDES WHETHER TO OFFER TRAINING 174 199 629 N11h3. MIDDLE MGR DECIDES WHETHER TO OFFER TRAINING 154 219 629 N11h4. SUPERVISOR DECIDES WHETHER TO OFFER TRAINING 43 330 629 N11h5. SOMEONE BELOW DECIDES WHETHER TO OFFER TRAINING 16 357 629 N11h6. DONT KNOW WHO DECIDES WHETHER TO OFFER TRAINING 6 240 756 N11h7. REFUSE TO ANSWER WHO DECIDES WHETHER TO OFFER TRAINING

0 246 756

(SKIP TO Q13)

112

N12. We are interested in who is responsible for making different kinds of decisions in your workplace. I am going to read a list of decision areas, and ask you to tell me who actually makes the final decision in each area. Is it the head of (ORG), a middle manager, a supervisor, or someone below? First, who actually makes the final decision about (READ LIST)?

Which new employees to hire?

YES 1

NO

2

NA -999

N12a1. HEAD OF ORG DECIDES WHO TO HIRE 245 329 428 N12a2. MIDDLE MGR DECIDES WHO TO HIRE 249 325 428 N12a3. SUPERVISOR DECIDES WHO TO HIRE 126 448 428 N12a4. SOMEONE BELOW DECIDES WHO TO HIRE 17 557 428 N12a5. DONT KNOW WHO DECIDES TO HIRE 7 567 428 N12a6. REFUSE TO ANSWER WHO DECIDES TO HIRE 4 570 428

Using subcontractors?

YES 1

NO

2

NA -999

N12b1. HEAD OF ORG DECIDES TO USE SUBCONTRACTORS 317 257 428 N12b2. MIDDLE MGR DECIDES TO USE SUBCONTRACTORS 218 356 428 N12b3. SUPERVISOR DECIDES TO USE SUBCONTRACTORS 49 525 428 N12b4. SOMEONE BELOW DECIDES TO USE SUBCONTRACTORS 10 564 428 N12b5. DONT KNOW WHO DECIDES TO USE SUBCONTRACTORS 19 555 428 N12b6. REFUSE TO ANSWER WHO DECIDES TO USE SUBCONTRACTORS

7 567 428

Using temporary workers?

YES 1

NO

2

NA -999

N12c1. HEAD OF ORG DECIDES TO USE TEMP WORKERS 252 322 428 N12c2. MIDDLE MGR DECIDES TO USE TEMP WORKERS 235 339 428 N12c3. SUPERVISOR DECIDES TO USE TEMP WORKERS 100 474 428 N12c4. SOMEONE BELOW DECIDES TO USE TEMP WORKERS 12 562 428 N12c5. DONT KNOW WHO DECIDES TO USE TEMP WORKERS 18 556 428 N12c6. REFUSE TO ANSWER WHO DECIDES TO USE TEMP WORKERS 7 567 428

113

Evaluating worker performance?

YES 1

NO

2

NA -999

N12d1. HEAD OF ORG EVALUATES WORKERS 207 367 428 N12d2. MIDDLE MGR USE EVALUATES WORKERS 233 341 428 N12d3. SUPERVISOR EVALUATES WORKERS 246 328 428 N12d4. SOMEONE BELOW USE EVALUATES WORKERS 23 551 428 N12d5. DONT KNOW WHO EVALUATES WORKERS 5 569 428 N12d6. REFUSE TO ANSWER WHO EVALUATES WORKERS 5 569 428

How to improve the quality of products or services?

YES 1

NO

2

NA -999

N12e1. HEAD OF ORG DECIDES HOW TO IMPROVE QUAL 352 222 428 N12e2. MIDDLE MGR DECIDES HOW TO IMPROVE QUAL 292 282 428 N12e3. SUPERVISOR DECIDES HOW TO IMPROVE QUAL 152 422 428 N12e4. SOMEONE BELOW DECIDES HOW TO IMPROVE QUAL 81 493 428 N12e5. DONT KNOW WHO DECIDES HOW TO IMPROVE QUAL 12 562 428 N12e6. REFUSE TO ANSWER WHO DECIDES HOW TO IMPROVE QUAL 6 568 428

Worker schedules and overtime?

YES 1

NO

2

NA -999

N12f1. HEAD OF ORG DECIDES WORKER SCHEDULES 181 393 428 N12f2. MIDDLE MGR DECIDES WORKER SCHEDULES 242 332 428 N12f3. SUPERVISOR DECIDES WORKER SCHEDULES 214 360 428 N12f4. SOMEONE BELOW DECIDES WORKER SCHEDULES 25 549 428 N12f5. DONT KNOW WHO DECIDES WORKER SCHEDULES 5 569 428 N12f6. REFUSE TO ANSWER WHO DECIDES WORKER SCHEDULES 3 571 428

Production targets and schedules?

YES 1

NO

2

NA -999

N12g1. HEAD OF ORG DECIDES PRODUCTION TARGETS 254 320 428 N12g2. MIDDLE MGR DECIDES PRODUCTION TARGETS 258 316 428 N12g3. SUPERVISOR DECIDES PRODUCTION TARGETS 115 459 428 N12g4. SOMEONE BELOW DECIDES PRODUCTION TARGETS 19 555 428 N12g5. DONT KNOW WHO DECIDES PRODUCTION TARGETS 26 548 428 N12g6. REFUSE TO ANSWER WHO DECIDES PRODUCTION TARGETS 8 566 428

114

Whether to offer formal training programs?

YES 1

NO

2

NA -999

N12h1. HEAD OF ORG DECIDES WHETHER TO OFFER TRAINING 331 243 428 N12h2. MIDDLE MGR DECIDES WHETHER TO OFFER TRAINING 233 341 428 N12h3. SUPERVISOR DECIDES WHETHER TO OFFER TRAINING 57 517 428 N12h4. SOMEONE BELOW DECIDES WHETHER TO OFFER TRAINING 16 558 428 N12h5. DONT KNOW WHO DECIDES WHETHER TO OFFER TRAINING 13 561 428 N12h6. REFUSE TO ANSWER WHO DECIDES WHETHER TO OFFER TRAINING

5 569 428

N13. LEVELS BETW FIRST-LINE SUP/TOP OFFICIAL

FREQ About how many levels are there between a first-line Min ................................ 0 supervisor and the top official in your organization? Max .............................. 20 DK .............................. 88 28 RA .............................. 99 4 NA ...........................-999 63 N14. FORMAL DISPUTE RESOLUTION PROCEDURES

FREQ Are there formal procedures for resolving disputes Yes ................................ 1 605 between employees and their supervisors or coworkers? No ................................ 2 332 DK ................................ 3 4 RA ................................ 4 2 NA ...........................-999 59 N15. Do each of the following documents exist at (ORG)? (READ LIST)

VARIABLE LABEL

Item wording

YES 1

NO 2

DK 3

RA 4

NA -999

N15a. WRITTEN JOB DESCRIPTIONS FOR MOST JOBS Written job descriptions for most jobs?

722

219

2 2 57

N15b. WRITTEN RECORD OF JOB PERFORMANCE A written record of nearly everyone's job performance?

676

265

2 2 57

N15c. EMPLOYMENT CONTRACTS Employment contracts?

351

576

14 4 57

N15d. DOCUMENTS ABOUT DOING PERSONNEL EVALUATION Documents telling how personnel evaluations are carried out?

632

304

6 3 57

N15e. DOCUMENTS OUTLINING HIRING/FIRING PROC Documents outlining hiring and firing procedures?

681

256

5 3

57

115

SECTION O: EXTERNAL ENVIRONMENTS O1a. COMPARE PRODUCTS/SERVICES/PROGRAM QUALITY How would you compare (ORG�s) performance on the following measures over the past TWO YEARS to that of other organizations that do the same kind of work? What about (READ LIST) . . . would you say (ORG�s) performance is much worse, somewhat worse, about the same, somewhat better, or much better over the past TWO YEARS compared to other organizations that do the same kind of work?

MUCH WORSE

1

SOMEWHAT

WORSE 2

ABOUT THE

SAME 3

SOMEWHAT

BETTER 4

MUCH BETTER

5

DK 6

RA 7

NA -999

O1a. COMPARE PRODUCTS/SERVICES/PROGRAM QUALITY

Quality of products, services, or programs

1

16

123

334

438

29 1 60

O1b. COMPARE NEW PRODUCT/SERVICES/PROGRAM DEV

Development of new products, services, or programs

2

27

281

269

293

59 11 60

O1c. COMPARE ABILITY TO ATTRACT/RETAIN EMPLOYEES

Ability to attract and retain essential employees

3

43

310

297

246

37 6 60

O1d. COMPARE CUSTOMER/CLIENT SATISFACTION

Satisfaction of customers or clients

1

12

200

322

375

30 2 60

O2. MAIN GEOGRAPHIC MARKET/SERVICE AREA

FREQ What would you consider to be (ORG's) main Neighborhood/part of a city1 115 geographic market or service area? Is it: a City, county, or metro area. 2 324 neighborhood or part of a city; a city, county, A state ................................ 3 89 or metropolitan area; a state; a region; A region ................................ 4 152 the entire U.S.; or beyond the U.S.? The entire U.S. ...................... 5 130 Beyond the U.S. .................... 6 130 DK ................................ 7 5 NA ...........................-999 57

116

O3. AMOUNT OF COMPETITION IN MAIN MARKET FREQ

How much competition would you say there is in None ................................ 1 73 your main market or service area . . . none, Very little ............................... 2 93 very little, a moderate amount, or a great deal? A moderate amount............. 3 272 A great deal........................... 4 498 DK ................................ 5 6 RA ................................ 6 1 NA ...........................-999 59 O4. AMOUNT OF FOREIGN COMPET IN MAIN MARKET

FREQ How much competition would you say there is in None ................................ 1 502 your main market or service area from foreign Very little ............................... 2 217 organizations . . . none, very little, a moderate A moderate amount............. 3 119 amount, or a great deal? A great deal........................... 4 83 DK ................................ 5 20 RA ................................ 6 2 NA ...........................-999 59 O5. AMOUNT OF COMPETITION PAST 2 YRS

FREQ In the past two years, has the amount of competition Increased................................ 1 498 in your market or service area increased, decreased, Decreased .............................. 2 35 or stayed about the same? Stayed about the same......... 3 392 DK ................................ 4 13 RA ................................ 5 3 NA ...........................-999 61 O6. NUMBER COMPANIES PURCHASE MATERIALS FROM

FREQ From about how many different companies does (ORG) Less than five ........................ 1 127 purchase input materials and supplies . . . less than 5, Between five and ten ........... 2 159 between 5 and 10, between 11 and 20, or more than 20? Between 11 and 20................ 3 121 More than 20 ......................... 4 466 DK ................................ 5 60 RA ................................ 6 5 NA ...........................-999 64 (IF "FOR PROFIT" TO QA1, SKIP TO Q8) O7. AVERAGE ANNUAL BUDGET PAST TWO YRS

FREQ What was your organization's average ANNUAL Min ....................... 40,000 budget for the past two years? Max ........... 6,774,000,000 DK .............. 8888888888 93 RA .............. 9999999999 9 NA ...........................-999 740

117

(IF "NON PROFIT" TO QA1, SKIP TO Q11) O8. CUSTOMERS PURCHASE PROD/SRV PAST 2 YRS

FREQ About how many customers purchased (ORG)'s Min ................................ 0 products or services over the past two years? Max ................ 25,000,000 DK .................. 88888888 224 RA .................. 99999999 7 NA ...........................-999 352 O9. AVERAGE ANNUAL SALES REVENUE PAST 2 YRS

FREQ What was your organization's average ANNUAL sales Min ................................ 0 revenue for the past two years? Max ......... 60,000,000,000 DK ............ 88888888888 206 RA ............ 99999999999 64 NA ...........................-999 350 O10. Compared to other organizations that do the same kind of work, how would you compare (ORG)'s performance over the past TWO YEARS in terms of (READ LIST) . . . much worse, somewhat worse, about the same, somewhat better, or much better?

MUCH WORSE

1

SOMEWHAT

WORSE 2

ABOUT THE

SAME 3

SOMEWHAT

BETTER 4

MUCH BETTER

5

DK 6

RA 7

NA -999

O10a. COMPARE ORGS PROFITABILITY TO OTHER ORGS

Profitability?

12

45

214

212

130

49 8 332

O10b. COMPARE ORGS MARKET SHARE TO OTHER ORGS Market share?

10

46

208

225

105

66 9 333

O11. JOB TITLE

FREQ Finally, I'd like to ask a few questions about you and HR Director......................... 1 247 (your position. What is your job title? Other Director .................... 2 186 Owner.. ................................ 3 306 Staff Support....................... 4 183 Training Staff...................... 5 8 Other�................................ 6 11 RA ................................ 9 1 NA ...........................-999 60

118

12. What are your major duties? ________________________________________________________ 13. Would you please tell me your name? (ASK FOR CORRECT SPELLING) ________________________________________________________ Thank you very much for your cooperation. TIME INTERVIEW ENDED:_________:_______ (24 hour clock) O14. PRIMARY RESPONDENT GENDER

FREQ [Interviewer---ENTER--but do not ask--gender of respondent] Male ....................... 1 472 Female ................... 2 469 NA.....................-999 61 O15. PRIMARY RESPONDENT FROM ORG/LARGER ORG

FREQ Was primary respondent from (ORG) or from (ORG) ................................ 1 211 (LARGER ORG)? (LARGER ORG).................... 2 35 NA ...........................-999 756 O16. PRIMARY RESPONDENT KNOWLEDGE LEVEL

FREQ How would you rate the primary respondent's Very knowledgable.............. 1 600 level of knowledge? Somewhat knowledgable.... 2 198 Not very knowledgable....... 3 22 NA��-999 182 O17. PRIMARY RESPONDENT COOPERATIVENESS

FREQ How would you rate the primary respondent's Very cooperative .................. 1 692 cooperativeness? Somewhat cooperative ........ 2 118 Not very cooperative ........... 3 10 NA��.....................-999 182 O18. SECOND RESPONDENT FROM ORG/LARGER ORG

FREQ Was the second respondent from ORG or from From (ORG)........................... 1 53 (LARGER ORG)? From (LARGER ORG) ......... 2 10 Only one respondent ........... 3 183 NA ...........................-999 756 O19. SECOND RESPONDENT KNOWLEDGE LEVEL

FREQ How would you rate the second respondent's Very knowledgable.............. 1 50 level of knowledge? Somewhat knowledgable.... 2 39 Not very knowledgable....... 3 3 Only one respondent ........... 4 728 NA ...........................-999 182

119

O20. SECOND RESPONDENT COOPERATIVENESS

FREQ How would you rate the second respondent's Very cooperative .................. 1 77 cooperativeness? Somewhat coopertive .......... 2 14 Not very cooperative ........... 3 1 Only one respondent ........... 4 728 NA ...........................-999 182

120

MCSR DATA INCLUDED IN SPSS DATA FILE FROM LABELS ON THE CONTACT RECORD: ORGID. Organization identification number

FREQ Min .................................. 1 Max .................................. 1008 RESPNUM. Respondent identification number

FREQ Min .................................. 4 Max .................................. 1192 NA ...........................-999 122 MID. Master identification number

FREQ Min .................................. 1 Max .................................. 880 NA ...........................-999 122 STATUS. Interview Status

FREQ Mail ................................ 1 121 Phone partial......................... 2 61 Phone complete .................... 3 820 MLEN. Master Interview Length(minutes)

FREQ Min .................................. 12 Max .................................. 117 DK ............................ 888 20 NA ...........................-999 121 SICCODE. Standard Industrial Classification Code

FREQ Min .................................. 1110000 Max .................................. 97119907 NA ...........................-999 121 STRATA. Employee size category

FREQ Min .................................. 1 Max .................................. 39 UNK/BLANK..................... 40 28

121

STATE. U.S. State (alphanumeric codes) ZIP. U.S. Postal zip code

FREQ Min .................................. 1107 Max .................................. 99352 NA ...........................-999 121 MIID. Interviewer number master ID

FREQ Min .................................. 2 Max .................................. 99 NA ...........................-999 121 NUMCOUNT. Number of contacts needed for a completed interview

FREQ Min .................................. 1 Max .................................. 111 NA ...........................-999 121 MDOC. Date of interview

FREQ Min .................................. 102 Max .................................. 1230 NA ...........................-999 121 NUMRESP. Number of respondents

FREQ One respondent .................... 1 802 Two respondents.................. 2 78 Four respondents ................. 4 1 NA ...........................-999 121

National Organizations Survey (NOS), 1996-1997

Documents

Transcript of National Organizations Survey (NOS), 1996-1997