MKT 502 Lecture 22

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Lecture-22 Syed Far Abid Hossain Data Collection in the Field, Non response Error, and Questionnaire Screening [email protected]

Transcript of MKT 502 Lecture 22

Lecture-22Syed Far Abid HossainData Collection in the

Field, Non response Error, and Questionnaire

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Possible Errors in Field Data Collection

Field worker error: errors committed by the persons who administer the questionnaires

Respondent error: errors committed on the part of the respondent

Errors may be either intentional or unintentional.

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Data Collection ErrorsNew word: Fatigue - weakness

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Possible Errors in Field Data Collection: Field-Worker Errors

Intentional field worker error: errors committed when a data collection person willfully violates the data collection requirements. Interviewer cheating occurs when the interviewer intentionally misrepresents respondents. Example: Our brand is very popular, isn’t it?

Leading respondents occurs when the interviewer influences respondent’s answers through wording, voice inflection, or body language

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Possible Errors in Field Data Collection: Field-Worker Errors

Unintentional field worker error: errors committed when an interviewer believes he or she is performing correctlyInterviewer personal characteristics occurs because of the interviewer’s personal characteristics such as accent, sex etc.

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Possible Errors in Field Data Collection: Field-Worker Errors

Interviewer misunderstanding occurs when the interviewer believes he or she knows how to administer a survey but instead does it incorrectly

mistakes occur when interviewer becomes tired

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Possible Errors in Field Data Collection: Respondent

ErrorsIntentional respondent error: errors committed when there are respondents that willfully misrepresent themselves in surveys Falsehoods occur when respondents fail to tell the truth in surveys

No response occurs when the prospective respondent fails to take part in a survey or to answer specific questions on the survey

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Possible Errors in Field Data Collection: Respondent Errors

Unintentional respondent error: errors committed when a respondent gives a response that is not valid but that he or she believes is the truth Respondent misunderstanding occurs when a respondent gives an answer without understanding the question

Guessing occurs when he or she is uncertain of its accuracy

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Possible Errors in Field Data Collection: Respondent Errors

Attention loss occurs when a respondent’s interest in the survey wanes

Distractions (such as interruptions) may occur while questionnaire administration takes place

Error occurs when a respondent becomes tired of participating in a survey

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Data Collection Errors with Online Surveys

Multiple submissions by the same respondent

Bogus respondents

Misrepresentation

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Nonresponse Error

Non-response: failure on the part of a prospective respondent to take part in a surveyRefusals to participate in survey

Break-offs during the interviewRefusals to answer certain questions

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Question

*** Describe Possible Errors you might face as a researcher in Data Collection.

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