MCT Requirements Overview

Q. What is required of each MCT in using Metrics That Matter™ (MTM)?

The following is an overview of the MCT requirements regarding MTM. Each of these steps is

explained in detail in the following pages of this guide.

1. Registration: You must receive a login ID and password from Metrics That Matter™ to access the MTM system.

o New Instructors: If you do not have login information to access MTM, then you must register to use the tool and receive login information. To register, access your Microsoft portal page.

o Existing Instructors: Using the Profile Management tool, add your MSP # to your existing MTM account

2. Manage MCT Profile: Log in and modify your profile in this one-time setup step. This must be done for your information to be included in MCT reporting, without which clients will be unable to schedule you for training. This includes updating your MC ID, and your home region.

Microsoft

Worldwide

Learning

Metrics that Matter

Microsoft Certified Trainer(MCT) 2021 Welcome Guide

Essential Metrics That Matter™

Links

Login: www.metricsthatmatter.com

MCT online registration form

MCT Guide

Reporting Overview

Schedule Classes

Ready Reports Training

Data Explorer for Instructors Tutorial

Password Reset

Support: Support@explorance.com

View the latest Webinar: MTM for Certified Instructors: Managing Your Certified Classes and Performance in Metrics That Matter (Click here to view video recording) (Click here to view PowerPoint Deck)

3. Manage Classes: (1 minute per class) Each class will need to be scheduled in the MTM system prior to collecting evaluations. Most classes will be scheduled by the Learning Partner, but we advise you also schedule independent classes through your own profile.

4. Provide students with the URL to submit evaluations: (2 minutes per class) Instructors are responsible for providing all students with the appropriate URL for submitting class feedback. You can find the URL by logging into your account, or the Learning Partner scheduling the class may provide it to you for distribution to your students.

5. Monitor results: (Ongoing) As an MCT you will should monitor all of the feedback entered by students in any class that you teach.

Register for Metrics That Matter™

You must have an MTM login and password to access the Metrics That Matter™ system

1. Go to the MCT Registration Page: https://www.metricsthatmatter.com/NewMCTInMTM/EnrollMCT.aspx

2. Fill in all the required fields: o First Name o Last Name o Email Address – this is where Metrics That Matter™ will send your token o MC ID – This will be checked against data in Microsoft to confirm your

status of existing MCT or new MCT o Region

3. Receive login information in the email you provided. This will likely be an instant email, but could take up to 10 minutes.

4. Using the token provided to you in the email, activate your account within 24 hours.

Only IDs created through this portal will link correctly to official courseware.

If you do not activate your token within 24 hours, you will need to click on the Forgot Password

link on the www.metricsthatmatter.com login page to have another email sent to your address.

Managing your MCT Profile

An MCT’s profile in MTM includes all of the information that will be used to identify the

instructor in the system, both for online reporting features as part of the MCT program, and for

scheduling purposes at a Learning Partner.

It is important that this information is updated as soon as login information is received –

Learning Partner are unable to schedule classes for an instructor until registration is completed

– this information is not available in MTM until updated by the MCT. By providing your name

and MC ID to a Learning Partner you are giving them permission to find your name and

schedule you for training.

How to Start Managing your Profile in MTM:

1. Go to www.metricsthatmatter.com

2. Type in your user name and password

3. Arrive at the Metrics That Matter™ homepage, and from the top right corner, click on your name under Welcome and you will see the User Settings Menu

4. To change your name, email address, and password, select My Profile & Password from the menu

5. If you need to ever change your MCP ID, select My Certifications from the menu. The ID you input during registration will automatically populate on this screen. You can verify what ID is being sent to Microsoft at any time by viewing this screen, and any changes to this ID will be reflected in Microsoft data within a week.

6. To securely log out of MTM, select Logout from the menu

MCT Renewal Issues

* Please note the Metrics That Matter from Explorance provides the evaluation system to

Microsoft, but is not involved in the certification decision. If you have any question regarding

certification program, please discuss the situation with Microsoft directly. You can access to

the information regarding MCT Certification Program here: www.microsoft.com/learning/en-

us/mct-certification.aspx

If you are required to send a proof of data, please send reports below to your RSC Center at

Microsoft: www.microsoft.com/learning/en-us/help.aspx

Please be so kind as to review below on how to become compliant to the MCT program. You

can first ensure your Microsoft profile by clicking your name at profile section > My Instructor

Certifications.

Attached are the document to get you started with MTM:

MCT Guide MCT Reopening Survey: entering data beyond survey close date

To generate Instructor Performance Report (Comparative Performance Report by Question

Category) requested by Microsoft:

1. Click Legacy > Legacy Reports > Show All Reports > Comparative Performance.

2. Under Report Type, select "Question Categories".

3. Enter the minimum number of evaluations to '1'.

4. Enter the start date and the end date for the range for your certification. (e.g. June 1, 2015 – May 31, 2016)

5. Apply a filter that limit data to the Content provider: Microsoft and Courseware Library - MS. To create as a new, click Create New Filter.

1. ) Next to the Content Provider, click Filter

2. ) Select "Microsoft" (and "Courseware Library - MS" if any) and move it to the box below.

3. ) Save the item(s)

4. ) Name the filter

5. ) Save and close the pop-up

6. Make sure the filter you created is listed at the bottom of the filter listing and select it.

7. Click Generate Report.

* Custom Reports requires 24 hours before data flows in. If you would need a report within 24 hours of

data submission, you can run a class-based report such as Class Summary Report or Quick Question

Report, which are available within 30 min. of submission. Please note, however, such class reports do

not validate data is Microsoft official.

To generate a Quick Question Report (or Class Summary Report):

1. Navigate to Reporting Tools> Legacy Reports > Show All Report > Quick Question (or Class Summary.)

2. Widen a date range (i.e. May 1, 2017 – April 30, 2018) and click Search.

3. In the search result, click one of the Microsoft classes.

4. Click "PDF" in the report header and save the copy on your desktop.

5. Forward the report to Microsoft.

[Important Considerations]

Q: If there is no data on your account, please schedule a class.

A: If you had a class within 90 days, you can enter the evaluations retroactively. Please refer

to Reopening a past Survey (MCT).

Q: I did not or will not teach any class in 365 days.

A: You would need to discuss this with Microsoft.

Q: I have data, but the class is missing.

A: You may have duplicate accounts in the system. We can merge the accounts if you provide your full

name (including middle name), Microsoft ID and your login email address to Support@explorance.com.

Q: How often does data report to Microsoft?

A: We provide data to Microsoft daily. Please check directly with Microsoft for the timing to reflect in

their system. Typically it takes several days to a week. If you have data in MTM, but still have a problem

renewing online, it is crucial that you speak with Microsoft directly to clarify this issue. You can use the

reports below as proof of your data in MTM.

If you have further questions regarding MTM, rather than MCT program, please send a new

email to Metrics That Matter Team at Support@explorance.com to open a ticket. Please

include your full name, email address and Microsoft ID (and a Comparative Performance report

if that requires research of your data.)

Request Registration In MTM

Thank you for your interest in enrolling within Metrics That Matter (MTM). In order to enroll in

Metrics that Matter, please access this URL:

https://www.metricsthatmatter.com/mtmenrollment/mtmenrollment.htm

We may need to confirm your status as a learning partner with the channel. To this end, you

should hear back about this status within 3 - 5 working days. Once we receive confirmation,

we will create your account and send the Welcome Kit. If you have any questions regarding

registration or after you receive your Metrics that Matter Welcome Kit, please contact us

at Support@explorance.com .

MTM Schedule/Create Private Class

Classes held at CPLS should be scheduled by the CPLS. You can view the classes scheduled by

CPLS by going to Data Collection> Learning Events>Classes>search by a date range.

The MOC classes are acknowledged automatically upon creation. If you are not teaching the

class, you can reject the Acknowlegement by going to Data Collection> Learning Events> Classes

> Gear Icon > Acknowledge Class. This can be done up until the class starts.

To schedule a class at a non-CPLS location, please follow these steps:

1. Click Data Collection> Learning Events> Classes

2. If necessary, click Create a Client/Customer to add a new location.

3. Choose a Course.

4. Enter the Start and End Date.

5. Select a Learning Methodology.

6. Click Create Class

7. To obtain the survey URL, click Edit this Class. If not, you can click to Add another Class or Manage Classes.

8. Click Gear icon>Summary.

9. Find the survey URL at the bottom of the page and provide it to the students.

How to Schedule Classes in MTM

Scheduling Classes at Certified Learning Partner Locations

In order for a Learning Partner to receive credit from Microsoft for offering the course you will

be teaching, the courses should be scheduled under the Learning Partner’s account.

1. Provide your MC ID to the Learning Partner MTM Administrator. They will use this to identify your user account in MTM. Once the Learning Partner has searched for you, they will confirm your name in the search tool and add your instructor account as an asset for use during class administration

2. Once you’ve been added to a class by a Learning Provider, you will receive an e-mail confirming the scheduling.

Acknowledge Classes in Your Account

At any time, you may review the classes that you’re currently assigned to in Metrics That

Matter™. You may choose to Acknowledge or Reject them based on their accuracy if a class has

yet to collect any data.

1. From anywhere in MTM, select Managefrom the toolbar, and choose Training Assets from the drop-

down

2. From the Training Assets menu, select Acknowledge Class

3. A list of classes in your search ranch will appear

a. If you see no classes in this list, but you have received an email confirming that a class has been scheduled against your user account:

i.Confirm the date range of your search

ii.Ensure that the class end date is within the date range searched

iii.Click search to refresh the page

4. To recognize your review of the class in question:

a. Select the check next to any class name

b. Select the Acknowledge Selected button

c. If only one class is available, the check mark will be grayed out

5. If you see a class that has been scheduled in error,

a. Click Remove under the final column, titled Reject. This will actively remove you as the instructor from that class.

b. If only one class is available, the check mark will be grayed out

Scheduling Classes at Non-Certified Partner Locations

If you’re delivering training at an organization that doesn’t use Metrics That Matter™, at a non-

certified location like a corporate office, or somewhere else where they will not be

administering a Metrics That Matter™ survey for that class, you will be responsible for

scheduling a class for that delivery. Scheduling a class in your account should only be done if a

Learning Partner should not also share credit for the delivery.

1. From anywhere in MTM, select Create New from the toolbar and select Classes

2. From the Create Class screen, click Search & Select Courses. All available courses for Microsoft will be listed in the drop-down list. To quickly find a specific course, enter the course number into the Search box. MTM features responsive search, and will display all courses that match the search

criteria.

3. Select the appropriate Learning Method

4. If this is the first time you're teaching at this location, you'll need to establish a new Client/Customer (skip to 5 if you've previously input a Client)

a. Click +Add New Client/Customer

b. Input the required fields of Client/Customer Name, Site Name, City, and Language. Client/Customer Name must be unique to MTM

c. Input the correct time zone

d. Click Add

5. Available Client/Locations will appear if you click Search & Select Client/Customer

6. Select an accurate Start Date and End Date

7. Click Create Class

How to Review your Class Criterion

1. From any page in Metrics That Matter™, click Manageon the taskbar and select Classes

2. Chose the Start Date for the class you’d like to review

3. Chose the End Date for the class you’d like to review

4. Click Search

5. Once you’ve found the class you’d like to review, click the Gear Icon

a. Select Edit to change information like Course, Methodology or Client

b. Select Summary to review the survey information and find the survey URL

c. Select Audit to review all of the changes associated with the class

d. Select Delete if the class was created in error and no data has been collected yet

How to Add Client/Customer Information

1. From any page in Metrics That Matter™, select Managefrom the toolbar and select Training Assets

2. Once the Training Assets page has loaded, select Clients

3. Once the Manage Clients page has loaded, you can review which clients are associated with your account.

4. Select Add Client / Customer if the client you are using isn’t listed. Include the following information:

a. Site Name

b. City

c. Time Zone

d. Language

How to use MTM in the Classroom