KATHLEEN L. MCFADDEN, Ph.D. - NIU College of Business

KATHLEEN L. MCFADDEN, Ph.D. Board of Trustees Professor & Dean’s Distinguished Professor of OM&IS

Department of Operations Management & Information Systems College of Business

Northern Illinois University Barsema Hall 328X

DeKalb, IL 60115-2854 (815) 753-6374

E-mail: [email protected] Website: http://go.niu.edu/McFadden

EDUCATION: Ph. D. UNIVERSITY OF TEXAS AT ARLINGTON, Arlington, Texas, 6/89 to 8/93 Doctor of Philosophy in Business Administration Major Field: Operations Management / Management Science Minor Fields: Research, Industrial Engineering Dissertation: "An Empirical Investigation of the Relationship Between Alcohol and Drug-Related Motor Vehicle Convictions and Pilot Flying Performance." M.B.A. GONZAGA UNIVERSITY, Spokane, Washington, 6/83 to 12/84 Master of Business Administration Area of Concentration: Operations Management B.A. GONZAGA UNIVERSITY, Spokane, Washington, 8/80 to 5/82 Bachelor of Arts in Economics, Minor Area: Accounting Graduated Magna Cum Laude WESTERN WASHINGTON UNIVERSITY, Bellingham, Washington Attended from Sept. 1978 to June, 1980. Dean’s List, First Honors TEACHING EXPERIENCE:

NORTHERN ILLINOIS UNIVERSITY, DeKalb, IL Department of Operations Management & Information Systems Professor of Operations Management (8/05- present) Associate Professor of Operations Management (8/99-8/05) Assistant Professor of Operations Management (8/93-/99)

Process and Quality Improvement (OMIS 442) Service Operations Management (OMIS 450) Quality Management - MBA Program - (OMIS 642) Operations Analysis (OMIS 327) Business Information Technologies (OMIS 352) Business Core: Lecture (UBUS 310) Business Core: Application Seminar (UBUS 311)

Principles of Operations Management – MBA Program (OMIS 505L) Operations Analysis – MBA Program (OMIS 627t)

mailto:[email protected]

http://go.niu.edu/McFadden

Kathleen L. McFadden,

UNIVERSITY OF TEXAS AT ARLINGTON, Arlington, Texas, 8/89 to 1/90 Assistant Instructor Management Science (POMA 3306)

TEXAS WOMAN'S UNIVERSITY, Denton, Texas, 1/89 to 6/89 Adjunct Assistant Professor Advanced Quantitative Analysis (BUS 5543.01)

UNIVERSITY OF NORTH DAKOTA, Grand Forks, North Dakota, 1/87 to 5/88 Academic Advisor for approximately 125 Business and Public Administration students Faculty Instructor Production and Operations Management (MGT 301) Principles of Management (MGT 300) Organizational Behavior (MGT 310) Elements of Economics (ECON 105)

PARK COLLEGE, Grand Forks, North Dakota , 9/85 to 10/87 Faculty Instructor Production and Operations Management (MGT 375) Senior Seminar in Management (MGT 401) Business Policy (MGT 400) Organizational Behavior (MGT 390) Financial Institutions and Markets (MGT 363) Financial Management (MGT 360) Principles of Accounting I (ACC 201) Principles of Accounting II (ACC 202) Principles of Economics I - macro (ECON 141) Principles of Economics II- micro (ECON 142)

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, Grand Forks, ND, 9/86 to 8/87

Adjunct Instructor III Principles of Economics II (ECO 210)

NORTH DAKOTA STATE COLLEGE OF SCIENCES, Grand Forks, ND, 9/85 to 9/86

Faculty Instructor Principles of Economics I (ECON 101) INTERNATIONAL TEACHING EXPERIENCE: IAE BORDEAUX, Bordeaux, FRANCE, March/April 2010, February/March 2016 Visiting Professor

Operations Management, MBA Program - 20 contact hours ENAE UNIVERSITY, Murcia, SPAIN, April 2014, December 2014 Research Fellowship Workshops to mentor professors on conducting academic research


JOURNAL EDITORSHIPS

Journal of Operations Management Associate Editor (January 2018-present)

Quality Management Journal Co-Guest Editors, Special Issue on Research in Healthcare, 2016-2017. American Journal of Business Associate Editor, 2009-2014. Production and Operations Management

Associate Editor, Special Issue on healthcare operations, 2009. INDUSTRY, GOVERNMENT, NON-PROFIT EMPLOYMENT Symbria Analytics, Health Resource Alliance, Oakbrook, IL Part-time Consultant, 2013 – 2014 Federal Aviation Administration, Oklahoma City, OK Part-time Consultant and Contract Researcher, 1992-1999 Expert Witness, 2005 Okanogan County Health Clinic, Okanogan, WA, 1985 Assistant Administrator North Central Petroleum, Omak, WA, 1984 Inventory Controller PROFESSORSHIPS AND RESEARCH FELLOWSHIPS

NIU Board of Trustee Professorship, Northern Illinois University, 2019-2024. Dean’s Distinguished Professor of OM&IS, College of Business, 2016 - present. MIS Faculty Research Fellowship, OM&IS Department, 2016-2017. Millington OM&IS Faculty Research Fellowship, OM&IS Department, 2015-2016. Global Research Fellowship Award. College of Business, 2014–2015. Anthony & Christine Speiser Faculty Research Fellowship. College of Business, 2014-2015


HONORS AND AWARDS:

Gryna Award presented by the American Society for Quality – for the paper published in 2018 that made the largest contribution to quality management. Paper entitled “An empirical study of U.S. hospital quality: Readmission rates, organizational culture, patient satisfaction, and Facebook ratings” Quality Management Journal, 25(4), 158-170 . Excellence in Faculty Research Award, Department of Operations Management and Information Systems, 2010, 2014, 2015, 2016, 2017, 2018. 1st Place Winner of the Best Lean Enterprise Paper Award “Testing the Moderation Effects of Governance Mechanisms on Strategy, Structure/Processes and Performance in Hospitals, Coauthored with Dobrzykowski and Vonderembse,” Annual Meeting of Decision Sciences Institute, Seattle, WA, 2015. Best Application Paper Award, “An Empirical Analysis of Patient Safety Culture and Hospital Performance Using the Agency for Healthcare Research and Quality Survey on Patient Safety Culture,” Co-authored with G. Stock, Decision Sciences Institute, Seattle, WA, November, 2015 Gryna Award presented by the American Society for Quality – for the paper published in 2014 that made the largest contribution to quality management. Paper entitled “Linking Quality Improvement Practices to Knowledge Management Capabilities (2014), Quality Management Journal, 21(1): 42-58, 2015 Received recognition from the Division of Student Affairs and Enrollment Management as a “faculty member who made a significant impact” on an NIU graduating senior, Fall, 2008; Spring, 2015 College Excellence in Undergraduate Teaching Award, College of Business, Northern Illinois University, 2014. Department Excellence in Undergraduate Teaching Award, Operations Management and Information Systems Department, 2002, 2003, 2004, 2011, 2014. Nominated for the Best Paper Award, “Service Failures in Airline Operations: An Empirical Analysis,” Co-authored with Mellat-Parast and Golmohammadi, Decision Sciences Institute, Tampa, FL., November, 2014. Best Paper Award, “Process Quality and Patient Safety Outcomes in Hospitals,” Co-authored with Stock and Gowen, European Decision Sciences Institute, Budapest, Hungary, June, 2013. Excellence in Faculty Service Award, Department of Operations Management and Information Systems, April 2010. Best Paper Award, “Exploring an Innovative Multidisciplinary Healthcare Curriculum: A Partnership of the Colleges of Business, Law, Engineering, and Health Sciences,” Co-authored


with Chen, Munroe, and Naftzger, Midwest Decision Sciences Institute, Oxford, OH, April 2009. Best Instructional Innovation Award, “Exploring an Innovative Multidisciplinary Healthcare Curriculum: A Partnership of the Colleges of Business, Law, Engineering, and Health Sciences,” Co-authored with Chen, Munroe, and Naftzger Alpha Iota Delta and Midwest Decision Science Institute, Oxford, OH, April 2009. Nominated for Board of Trustee Professorship, College of Business, 2008. Facilitated participation of a group of students in a video contest sponsored by Wiley Publishing Company. The team won $250 for their video of Eagle Ridge Resort & Spa’s inventory management process, spring 2008. Best Application Paper Award, “Effects of Six Sigma and Knowledge Management on Healthcare Organizational Results and Competitive Advantage,” Co-authored with Gowen III and Stock, Decision Sciences Institute, Phoenix, AZ, November 2007. Honored at the Northern Illinois University Red and Black Celebration as an “outstanding faculty” member. Each college submitted two faculty with strong teaching and research achievements to be featured at the university level, October 2007. “Undergraduate Faculty of the Year” Teaching Award, Operations Management and Information Systems Department, 2007. Received recognition from the Division of Student Affairs as a “faculty member who had made a significant impact” on an NIU graduating senior, Fall, 2006. Received the “University Friends Award” from the NIU Center for Access-Ability Resources (CAAR) Office for being “particularly supportive in contributing toward student success. Spring, 2006 Best Instructional Innovation Paper Award, “Are Curricula that Combine Operations Management and Information Systems Adequately Preparing Their Students for the Workforce?” Alpha Iota Delta and Midwest Decision Science Institute, jointly with Silva, Oxford, OH, March 2003. Best Application Paper Award, “Operations Safety, A Study of the Effectiveness of a Commercial Aviation Program,” Decision Sciences Institute, Orlando, FL, November 2000. Best Instructional Innovation Paper Award, “Operations Management Employment Skills: Comparing Student and Employer Perceptions,” Alpha Iota Delta and Midwest Decision Science Institute, jointly with Gabric, Chicago, IL, March 2000 Ideal Industries Excellence in Business Teaching Award, Operations Management and Information Systems Department, Northern Illinois University, 1998-99.


First Place Paper Award. “Matching Perceptions of Skills Between Operations Management Students and Employers,” jointly with Gabric, Council of Logistics Management Competition, 1999. Best Doctoral Dissertation Award, Aerospace Human Factors Association and the Institute of Aviation, University of Illinois, 1994.

PUBLICATIONS: Refereed Journal Articles: 1. Dobrzykowski, D.D., McFadden, K.L.(2020 -in press) “Examining governance in hospital

operations: The effects of trust and physician employment in achieving efficiency and patient satisfaction,”Decision Sciences. forthcoming.

2. Lee, J.Y., Gowen III, C.R. and McFadden, K.L. (2018). “An empirical study of U.S. hospital

quality: Readmission rates, organizational culture, patient satisfaction, and Facebook ratings” Quality Management Journal, 25(4), 158-170 .

3. Gardner, J.W., Linderman, K.W., McFadden, K.L. (2018). “Managing quality crossroads in

healthcare: an integrative supply chain perspective,” Quality Management Journal, 25 (1), 2-17.

4. Lee, J. Y., McFadden, K.L., Gowen III, C.R. (2018) “An exploratory analysis for lean and Six

Sigma implementation in hospitals: together is better?,” Health Care Management Review, 43(3): 182-192.

5. Stock, G. N., McFadden, K.L. (2017) “Improving service operations: linking safety culture to

hospital performance.” Journal of Service Management, 28 (1), 57-84. 6. Dobrzykowski, D.D., McFadden, K.L. and Vonderembse, M.A., (2016). “Examining the

pathways to safety and financial performance in hospitals: A study of lean in professional service operations,” Journal of Operations Management, 42-43, 39-51.

7. Mellat-Parast, M., Golmohammadi, D., McFadden, K.L. Miller, J.M., (2015). “Linking

Business Strategy to Service Failures and Financial Performance: Empirical Evidence from the US Domestic Airline Industry,” Journal of Operations Management, 38, 14-24.

8. McFadden, K.L., Lee, J.Y., Gowen III, C. R. (2015). “Factors in the Path from Lean to Patient

Safety via Six Sigma, Goal Specificity and Responsiveness Capability.” Quality Management Journal, 22 (4), 37-53.

9. McFadden, K.L., Stock, G.N., Gowen III, C. R.(2015). “Leadership, Safety Climate and CQI:

Impact on Process Quality and Patient Safety ,” Health Care Management Review, 40 (1), 24-34. Reprinted in the Journal of Nursing Administration, Vol. 44, No. 10, October 2014 Supplement, pp. S27-S37.


10. McFadden, K.L., Lee, J.Y., Gowen III, C. R., Sharp, B.M., (2014). “Linking Quality Improvement Practices to Knowledge Management Capabilities,” Quality Management Journal, 21(1), 42-57.

11. Towell, E., McFadden, K. L., McCoy, W. C., Buhrow, A. (2012). "Creating an

Interdisciplinary Business Ethics Program," Journal of Academic Ethics, 10 (2), 93-112. 12. Gowen III, C.R., McFadden, K.L. and Settaluri, S. (2012). “Contrasting Continuous Quality

Improvement, Six Sigma, and Lean Management for Enhanced Outcomes in U.S. Hospitals,” American Journal of Business, 27(2), 133-153.

13. McFadden, K.L., Chen, S.J., Munroe, D.J., and Naftzger, J.R. (2011) “Creating an Innovative

Interdisciplinary Graduate Certificate Program,” Innovative Higher Education,” 36 (3), 161-176.

14. Stock, G.N., McFadden, K.L., and Gowen III, C.R. (2010). “Organizational Culture,

Knowledge Management and Patient Safety in U.S. Hospitals,” Quality Management Journal,17 (2), 7-26.

15. McFadden, K.L., Henagan, S.C., and Gowen III, C.R. (2009). “The Patient Safety Chain:

Transformational Leadership’s Effect on Patient Safety Culture, Initiatives, and Outcomes.” Journal of Operations Management, 27(5), 390-404.

16. Gowen III, C.R., Henagan, S.C., and McFadden, K.L.(2009) “Knowledge Management as a

Mediator for the Efficacy of Transformational Leadership and Quality Management in U.S. Health Care,” Health Care Management Review, 34 (2), 129-140.

17. Nyquist, D.C. and McFadden, K.L. (2008). “A Study of the Airline Boarding Problem,”

Journal of Air Transport Management, 14 (4), 197-204. 18. Gowen III, C.R., Stock, G. N. and McFadden, K.L. (2008). “Simultaneous Implementation of

Six Sigma and Knowledge Management in Hospitals,” International Journal of Production Research,” 46 (23), 6781-6795.

19. Stock, G. N., McFadden, K. L., & Gowen III, C. R. (2007). “Organizational Culture, Critical

Success Factors, and the Reduction of Hospital Errors.” International Journal of Production Economics, 106 (2), 368-392.

20. Gowen III, C.R., McFadden, K.L., Hoobler, J. M., Tallon, W.J. (2006). “Exploring the

Efficacy of Healthcare Quality Practices, Employee Commitment, and Employee Control,” Journal of Operations Management, 24 (6), 765-778.

21. Gowen III, C.R., McFadden, K.L., and Tallon, W.J. (2006). “On the Centrality of Strategic

Human Resource Management for Healthcare Quality Results and Competitive Advantage,” Journal of Management Development, 25 (8), 806-826.

22. McFadden, K.L., Stock, G.N and Gowen III, C.R. (2006). “Exploring Strategies for Reducing

Hospital Errors, Journal of Healthcare Management, 51 (2), 123-135.


23. McFadden, K.L., Stock, G.N., and Gowen III, C.R. (2006). “Implementation of Patient Safety Initiatives in US Hospitals, International Journal of Operations and Production Management, 26 (3), 326-347 .

24. Towell, E.R., Thompson, J.B. and McFadden, K.L. (2005).“Introducing and Developing

Professional Standards in the Information Systems Curriculum, Ethics and Information Technology, 6, (4), 291-299.

25. Silva, D. and McFadden, K.L. (2005). “Combining Operations Management and Information

Systems Curricula: Assessing Alumni Preparations for the Workforce.” Decision Sciences Journal of Innovative Education, 3 (2), 307-321.

26. McFadden, K.L., Towell, E.R., and Stock, G. N. (2004). “Critical Success Factors for

Controlling and Managing Hospital Errors,” Quality Management Journal, 11 (1), 61-74. 27. McFadden, K.L. (2003). “Risk Models for Analyzing Pilot-Error at U.S. Airlines, A

Comparative Safety Study, Computers and Industrial Engineering, 44 (4), 581-593. 28. McFadden, K.L. (2002). “DWI Convictions Linked to a Higher Risk of Alcohol-Related

Aircraft Accidents, Human Factors, 44 (4), 522-529. 29. McFadden, K.L. and Hosmane, B.S. (2001). “Operations Safety: An Assessment of a

Commercial Aviation Safety Program, Journal of Operations Management, 19 (5), 579-591. 30. Gabric, D. and McFadden, K.L. (2001). “A Comparison of Student and Employer Perceptions

of Desirable Entry-Level Operations Management Skills, American Journal of Business, 16 (1), 51- 59.

31. McFadden, K.L., and Towell, E.R. (1999). “Aviation Human Factors: A Framework for the

New Millennium,” Journal of Air Transport Management, 5 (4), 177-184. 32. McFadden, K.L., Jansen, B., and Towell, E.R. (1999). “Building OM Curriculum for the New

Millennium: Industry Perceptions” American Journal of Business, 14 (2), 37-45. 33. Towell, E. R., McFadden, K. L., and Lauer, J. (1998). “ISO 9000 Certification in the UK: A

Study of the Role Played by the Information Systems Organization,” Journal of Global Information Technology Management, 1 (4), 3-16.

34. McFadden, K. L. (1998). “Driving While Intoxicated (DWI) Convictions and Job-Related

Flying Performance - A Study of Commercial Air Safety,” Journal of the Operational Research Society, 49,(1) 28-32.

35. McFadden, K. L. (1997). “Predicting Pilot-Error Incidents of U.S. Airline Pilots Using

Logistic Regression,” Applied Ergonomics, 28 (3), 209-212. 36. McFadden, K. L., (1997). "Policy Improvements for Prevention of Alcohol Misuse by Airline

Pilots," Human Factors, 39 (1), 1-8.


37. McFadden, K. L. (1997). “There’s Safety in Numbers,” OR/MS Today, 24 (4), 30-32. 38. McFadden, K. L. (1996). "Comparing Pilot-Error Accident Rates of Male and Female Airline

Pilots," Omega, International Journal of Management Science, 24 (4), 443-450. 39. Towell, E. R., Lauer, J., and McFadden, K. L. (1996). "The Role of the Information Systems

Organization in ISO 9000 Registration," Journal of Global Information Management, 4 (2), 25-33.

40. McFadden, K. L. (1996). “Hospital Policy Changes in Obstetric Patient Movement,”

International Journal of Operations and Production Management, 16 (3), 28-41. REFEREED JOURNAL ABSTRACTS: 1. Dobrzykowski, D.D. and McFadden, K.L. (2016). “The dark side of autonomy: Employee job

design for improving HCAHPS and bottom line,” Journal of Healthcare Management, 61 (6), 467-468.

2. McFadden, K. L., Whiteside, M. M. and Veronneau, S. J. H. (1994). "Accident Rates Among

Airline Pilots With and Without DWI Convictions," Aviation, Space and Environmental Medicine, 64 (5), 454.

MANUSCRIPTS UNDER REVIEW:

1. Dobrzykowski, D.D., McFadden, K.L. “People-centric factorsin hospital operations:

Translating service innovation into financial performance,”Manufacturing & Service Operations Management, Submitted September, 2018.

2. Vogus, T., McClelland, L,E., Lee, Y.S. H., McFadden, K.L, and Hu, H, J. “Leading with

compassion to achieve efficiency and quality in health care delivery,” Journal of Service Management, Revise and Resubmit, June, 2019.

WORKING PAPERS:

1. Examining organizational culture patterns in U.S. hospitals using the competing values

framework (with Lee, Gowen & Lee).

2. Workload, nurse turnover, and patient mortality: Testing an Organization-Level Moderated-Mediated Model (with Subramony, Chadwick, Gowen, & Vogus)

3. Interactive effects of human capital resources and physician turnover on healthcare outcomes

(with Subramony & Gowen)


REFERRED CONFERENCE PROCEEDINGS AND PRESENTATIONS: 1. Dobrzykowski, D., McFadden, K.L.Linking service innocations and financial performance in

hospitals,” Annual Meeting of Decision Sciences Institute, New Orleans, LA November, 2019.

2. Vogus, T.J., McClelland, L.E., Lee, Y.S., McFadden, K.L., Hu, X. “Evolving role of frontline service employees: multidisciplinary perspectives and research directions” Annual Meeting of the Academy of Management, Boston, MA, August 2019.

3. Subramony, M, Chadwick, C, Gowen, C.R, McFadden, K.L., and Vogus, T.J. “Hospital workload, nurse turnover, and patient mortality: A moderated-mediation model” Annual Meeting of the Academy of Management, Chicago, IL. August, 2018.

4. Gowen, C. and McFadden, K.L.”U.S. Hospital Leadership, Hospital Compare Patient Safety

Rates, and Social Media Ratings, Annual Meeting of Decision Sciences Institute, Austin, TX., November, 2016.

5. Dobrzykowski, D., McFadden, K.L, Vonderembse, M., “Testing the moderation effect of

governance mechanisms on strategy, structure/processes and performance in hospitals,” Proceedings of the Annual Meeting of Decision Sciences Institute (DSI), Seattle, WA, November 2015.

6. Stock, G.N., McFadden, K.L., “An Empirical Analysis of Patient Safety Culture and Hospital

Performance Using the Agency for Healthcare Research and Quality Survey on Patient Safety Culture,” Annual Meeting of Decision Sciences Institute (DSI), Seattle, WA, November 201

7. Mellat-Parast, M., Golmohammadi, D., McFadden, K.L. “An Investigation of the Impact of

Service Failures on Profitability in the US Airline Industry: A Neural Network Analysis,” EurOMA Conference, Neuchatel, Switzerland, June, 2015

8. Dobrzykowski, D., McFadden, K.L., “Managing clinical professionals in the face of an

increasing competitive orientation: a study of USA hospitals,” Proceedings of the Annual Meeting of the Production and Operations Management Society (POMS), Washington DC, May, 2015

9. Mellat-Parast, M., Golmohammadi, D., McFadden, K.L. “Service Failures in Airline

Operations: An Empirical Analysis,” Proceedings of the Annual Meeting of Decision Sciences Institute (DSI), Tampa, FL., November, 2014

10. Gowen III, C.L., McFadden, K.L. “Enhancing Patient-Centered Culture by U.S. Hospital Human Resource Management, Quality Practices, Knowledge Management, and Transformational Leadership,” Proceedings of the 20th International Conference of the Israel Society for Quality, Tel Aviv, Israel, November 2014.

11. Gowen III, C.L., McFadden, K.L. (2014). “Improvement of U.S. Healthcare Lean Management

Initiatives with Communication, Goal Setting, and Teamwork for Greater Patient Safety Outcomes,” Proceedings of the 20th International Conference of the Israel Society for Quality, Tel Aviv, Israel, November 2014.


12. Dobrzykowski, D., McFadden, K.L., Vonderembse, M.A., “Lean and Integration for Safety

and Financial Performance,” Proceedings of the Annual Meeting of the Production and Operations Management Society (POMS), Atlanta, GA, May, 2014

13. McFadden, K.L., Stock, G.N. Gowen III, C.R. “Process Quality and Patient Safety Outcomes

in Hospitals,” Proceedings of the Annual Meeting of the European Decision Sciences Institute, Budapest, Hungary, June, 2013.

14. Gowen III, C.R., Kluemper, D.H., McFadden, K.L. “Implementation of Medical Checklists,

Communication, and Teamwork Initiatives for Greater Patient Safety in Healthcare Organizations,” 19th International Conference of the Israel Society for Quality, Jerusalem, Israel, October, 2012.

15. Gowen III, C.R., Kluemper, D.H., McFadden, K.L. “An Examination of Continuous Quality

Improvement, Six Sigma, Lean Management, Goal Setting, and Knowledge Management to Enhance Healthcare Organizations” 19th International Conference of the Israel Society for Quality, Jerusalem, Israel, October, 2012.

16. McFadden, K.L., Stock, G.N. Gowen III, C.R. (2011). Six Sigma and CQI Implementation to

Enhance Hospital Performance Outcomes, Proceedings of the National Meeting of Decision Sciences Institute, Boston, MA, November, 2011.

17. Gowen III, C.R., McFadden, K.L. (2010). Contrasting the Mediating Effects of Knowledge

Management on the Efficacy of Continuous Quality Improvement versus Six Sigma Initiatives for Healthcare Organizations, Proceedings of the National Meeting of Decision Sciences Institute, San Diego, CA, November, 2010.

18. Gowen III, C.R., McFadden, K.L. (2010). “Business Process Improvement Initiatives for

Enhancing Patient Safety and Hospital Outcomes, Manufacturing and Service Operations Management Society Conference, Haifa, Israel, June, 2010.

19. McFadden, K.L., Chen, S.J., Munroe, D.J., Naftzger, J.R. (2009). “Exploring an Innovative

Interdisciplinary Healthcare Curriculum: A Partnership of the Colleges of Business, Law, Engineering, and Health Sciences,” Invited Session and Proceedings of the National Meeting of Decision Sciences Institute, New Orleans, LA, Nov., 2009.

20. Stock, G.N., McFadden, K.L., Gowen III, C.R. (2009). “Organizational Culture, Knowledge

Management, and Patient Safety Performance in U.S. Hospitals.” Proceedings of the National Meeting of Decision Sciences Institute, New Orleans, LA, November, 2009.

21. McFadden, K.L., Chen, S.J., Munroe, D.J., Naftzger, J.R. (2009). “Exploring an Innovative

Multidisciplinary Healthcare Curriculum: A Partnership of the Colleges of Business, Law, Engineering, and Health Sciences,” Proceedings of the Regional Meeting of Midwest Decision Sciences Institute, Oxford, OH April, 2009.

22. Gowen III, C.R., Henagan, S.C., and McFadden, K.L., (2008) “Current Perspectives and

Future Direction for Quality Management Initiatives, Knowledge Management, and


Leadership in U.S. Healthcare,” Proceedings of the 17th International Conference of the Israel Society of Quality, Jerusalem, Israel, November, 2008.

23. McFadden, K.L., Henagan, S.C., and Gowen III, C.R., (2008) A Systematic Approach to

Improving Patient Safety: The Patient Safety Chain Model,” Proceedings of the National Meeting of Decision Sciences Institute, Baltimore, MA, November, 2008.

24. Gowen III, C.R., McFadden, K.L. and Stock, G.N. (2007). “Effects of Six Sigma and

Knowledge Management on Healthcare Organizational Results and Competitive Advantage,” Proceedings of the National Meeting of Decision Sciences Institute, Phoenix, AZ, November, 2007.

25. Nyquist, D.C. and McFadden, K.L. (2007). “A Study of the Airline Boarding Problem,”

Proceedings of the Regional Meeting of Midwest Decision Sciences Institute, Chicago, IL April 2007.

26. Gowen III, C.R., McFadden, K.L., Stock, G.N. (2006). “Exploring the Mediating Effect of

Knowledge Management for Healthcare Quality Practices, Human Resource Management, Program Results, and Competitive Advantage, Proceedings of the 16th International Conference of the Israel Society for Quality, Tel Aviv, Israel, Nov., 2006

27. McFadden, K.L., Stock, G.N., and Gowen III, C.R. (2006). “Studying Gaps in Healthcare

Delivery,” Proceedings of the Regional Meeting of Midwest Decision Sciences Institute, Indianapolis, IN, March, 2006.

28. Gowen III, C.R., McFadden, K.L., Hoobler, J.M., and Tallon, W.J. (2005). “Exploring

Commitment-Based and Control-Based Human Resource Management Systems, Continuous Quality Improvement, and Healthcare Quality Program Results,” Invited Session and Proceedings of the National Meeting of Decision Sciences Institute, San Francisco, CA, November, 2005.

29. McFadden, K.L., Gowen III, C.R. and Stock, G.N. (2004). “Implementing an Error

Management System for Improving Patient Safety,” Proceedings of the National Meeting of Decision Sciences Institute, Boston, MA, November 2004.

30. Towell, E.R., Thompson, B. and McFadden, K.L. (2004). “Introducing and Developing

Professional Standards in the Information Systems Curriculum, Proceedings of the National Meeting of Decision Sciences Institute, Boston, MA, November 2004.

31. Gowen III, C.R., McFadden, K.L., and Tallon, W.J. (2004). “Effect of Hospital Quality

Program Types, Design Factors, and Human Resource Factors on Program Results and Competitive Advantage: A Dynamic Capabilities Model Study,” Proceedings of the National Meeting of Decision Sciences Institute, Boston, MA, November 2004.

32. McFadden, K.L., Gutierrez, C., Hartley, J.L., and Treleven, M.D. (2004). “Ranking Journals

for Tenure, Promotion and Merit,” Panel Session, Proceedings of the Regional Meeting of Midwest Decision Sciences Institute, Cleveland, OH, April 2004.


33. McFadden, K.L., Towell, E.R., and Stock, G.N. (2003). “Critical Success Factors for Controlling and Managing Hospital Errors,” Proceedings of the National Meeting of Decision Sciences Institute, Washington DC, November 2003.

34. Silva, D. and McFadden, K.L. (2003). “Are Curricula that Combine Operations Management

and Information Systems Adequately Preparing Their Students for the Workforce,” Proceedings of the Regional Meeting of Midwest Decision Sciences Institute, Oxford, OH, March 2003.

35. Petersen, C.G., McFadden, K.L. and Gowen III, C.R. (2003). “Cross-Functional

Undergraduate Business Core: The Northern Illinois University Experience,” Proceedings of the Regional Meeting of Midwest Decision Sciences Institute, Oxford, OH, March 2003.

36. McFadden, K.L. (2001). Operations Safety: Assessing the Risk of an Alcohol-Related

Aviation Accident Among Drunk-Driving Offenders,” Proceedings of the National Meeting of Decision Sciences Institute, San Francisco, CA, November 2001.

37. McFadden, K.L. (2000). “Operations Safety: A Study of the Effectiveness of a Commercial

Aviation Program,” Proceedings of the National Meeting of Decision Sciences Institute, Orlando, FL, November 2000.

38. Towell, E.R. and McFadden, K.L. (2000). “Facing the Risks: A Framework for Studying

Errors in Health Care,” Proceedings of the National Meeting of Decision Sciences Institute, Orlando, FL, November 2000.

39. Gabric, D. and McFadden, K.L. (2000). “Operations Management Employment Skills:

Comparing Student and Employer Perceptions,” Proceedings of the Regional Meeting of the Midwest Decision Sciences Institute, Chicago, IL, March, 2000.

40. McFadden, K. L. and Towell, E.R. (1999). “A Framework for Studying Airline Safety in the

New Millennium,” Proceedings of the National Meeting of the Decision Sciences Institute, New Orleans, LA, November, 1999.

41. Pinney, W.E, Ashley, W., Jones, T. McFadden, K. and Wagner, J. (1999). “Tales From the

Front: Integrating Software and Spreadsheets into the Quantitative Methods Courses,” Proceedings of the National Meeting of Decisions Sciences Institute, New Orleans, LA, November 1999.

42. McFadden, K. L. (1998). “Risk Modeling Methodology for Analyzing Airline Safety Issues,”

Proceedings of the National Meeting of the Decision Sciences Institute, Las Vegas, NV, November, 1998.

43. McFadden, K. L, Jansen, B., and Towell, E.R. (1998). “OM Curriculum: Challenges for the

New Millennium,” Proceedings of the National Meeting of the Decision Sciences Institute, Las Vegas, NV, November, 1998.

44. McFadden, K. L. Lauer, J. and Towell, E. R. (1997). "ISO 9000 Certification in the UK: A

Study of the Role Played by the Information Systems Organization,” Proceedings of the


National Meeting of the Decision Sciences Institute, San Diego, CA, November, 1997, page 1. 45. McFadden, K. L. (1997). “Using Logistic Regression to Support Airline Operations

Management Decisions,” Proceeding of the Regional Meeting of the Midwest Decision Sciences Institute, Indianapolis, IN, April, 1997.

46. Rifai, A., and McFadden, K. L. (1996). “Production Scheduling Through Goal Programming:

The Case of Prioritized Sequential Manufacturing Processes,” Proceedings of the Regional Meeting of Production and Operations Management Association, Midwest Business Administration Conference, Chicago, IL, March, 1996.

47. Towell, E. R., Lauer, J., and McFadden, K. L. (1995). "The Role of the Information Systems

Organization in ISO 9000 Registration,” Proceedings of the National Meeting of the Decision Sciences Institute, Boston, MA, November, 1995.

48. McFadden, K. L. and Huq, F. (1992). "A Markovian Simulation of Proposed Changes in

Obstetric Patient Movement Policies in a Hospital," Proceedings of the National Meeting of the Decision Sciences Institute, San Francisco, CA, November, 1992.

49. McFadden, K. L., and Baker, R. C. (1991). "Variance Control Sampling Plan," Proceedings of

the National Meeting of Decision Sciences Institute, Miami, FL, November 1991. 50. McFadden, K. L., and Huq, F. (1990). "A Multi-Phase Markovian Decision Model for Obstetric

Patient Movement in a Hospital," Proceedings of the National Meeting of the Decision Sciences Institute, San Diego, CA, November, 1990.

CONFERENCE PRESENTATIONS (NO PROCEEDINGS):

1. Lee, J.Y., McFadden, K.L., Gowen III, C.R., Lee, M. “Organizational culture patterns and performance in U.S. hospitals: The competing values framework,” Annual Meeting of Decision Sciences Institute, New Orleans, LA November, 2019.

2. Lee, J.Y., McFadden, K.L., & Gowen III, C.R. “Examining organizational culture patterns in

US hospitals using the competing values framework,”Annual Meeting of Decision Sciences Institute, Chicago, November, 2018.

3. McFadden, K.L. Invited Panel on Innovation and the Future of Quality & Safety in

Healthcare, Annual Meeting of Decision Sciences Institute, Chicago, IL Nov., 2018

4. McFadden, K.L. Invited Panel at Interdisciplinary Forum on Service Management, co-sponsored by the NIU College of Business and the Journal of Service Management, Hoffman Estates Campus, October, 2018.

5. McFadden, K.L. Invited Panel for Mid-Career Faculty Development Consortium, Annual

Meeting of Decision Sciences Institute, Washington DC, November, 2017.


6. Dobrzykowski, D. and McFadden, K.L.Effects of Integration in Healthcare Operations, Annual Meeting of Production and Operations Management Society, Seattle, WA, May, 2017.

7. Dobrzykowski, D. and McFadden, K.L. Job Design: Linking a hospital’s patient-orientation

to patient satisfaction, Annual Meeting of Production and Operations Management Society, Seattle, WA, May, 2017.

8. Damali, U., McFadden, K.L., Field, J. and Dobrzykowski, D.D. Invited Panel on Value Co-

Creation in Healthcare Services, Annual Meeting of Decision Sciences Institute, Austin, TX, November, 2016.

9. Subramony, M., Gowen, C., McFadden, K., “Why human capital matters for healthcare

services: interactive effects of human capital resources and physician turnover on healthcare outcomes,” SERSIG International Research Conference, Maastricht, Netherlands, June, 2016.

10. Lee, J.Y., McFadden, K.L., Gowen III, C.R. “Patterns of Lean and Six Sigma Implementation

in US Hospitals,” Production and Operations Management Society (POMS), Orlando, FL, May, 2016, Invited presentation.

11. Dobrzykowski, D., McFadden, K.L., “The dark side of autonomy: employee job design for

improved HCAHPS and bottom line,” American College of Healthcare Executives (ACHE) Conference on Healthcare Leadership, Chicago, IL, March 2016.

12. Dobrzykowski, D., McFadden, K.L., “The mediating role of patient satisfaction in linking job

design and hospital financial performance: The moderating role of power distribution in professional services,” Conference on Patient-Centric HealthCare Management in the Age of Analytics, Indiana University, Bloomington, IN, Oct., 2015.

13. McFadden, K.L. “Healthcare Challenges: Lessons from Aviation,” Plenary Panel of the

Annual Meeting of European Decision Sciences Institute, Taormina, Italy, May-June, 2015 14. Mellat-Parast, M., Golmohammadi, D., McFadden, K.L. “The Impact of Service Failures on

Airline Profitability: A Neural Network Approach,” Production and Operations Management Society (POMS), Washington DC, May, 2015.

15. McFadden, K.L., Lee, J.Y., Gowen III, C.R “The Role of Lean Management in Patient Safety

via Six Sigma, Goal Setting Specificity and Knowledge Management Responsiveness (Invited). National Meeting of Decision Sciences Institute, Tampa, FL, November, 2014.

16. McFadden, K.L. (Panelist). Best Teaching Case Studies Award Competition Judge/Panelist,

National Meeting of Decision Sciences Institute, Baltimore, MD, November 2013. 17. McFadden, K.L., Lee, J.Y., Gowen III, C.R., Sharp, B. (2013). Quality Management Practices

and Knowledge Management Capabilities: An Empirical Study in Healthcare. National Meeting of Decision Sciences Institute, Baltimore, MD, November, 2013

18. McFadden, K.L., Chen, S.J. Munroe, D.J., Stange, M. A, “Interdisciplinarity: How Can This

Approach Help Resolve the Most Complex Health Care Issues of Our Time,” Regional


Healthcare Workshop, Naperville, IL, October, 2012 19. McFadden, K.L., Gowen, C.R., Lee, J.Y., Sharp, B., “Quality Improvement and Knowledge

Management for Improved Patient Safety,” National Meeting of Decision Sciences Institute, San Francisco, CA., November, 2012.

20. Lee, J.Y., McFadden, K.L., Gowen, C.R. “The Role of Knowledge Management in

Enhancing Hospital Responsiveness and Agility,” National Meeting of Decision Sciences Institute, San Francisco, CA., November, 2012.

21. Gowen III, C.R., McFadden, K.L. “Continuous Improvement, Six Sigma, and Lean

Management Programs in U.S. Hospitals,” POMS National Conference, Chicago, IL, April 2012

22. McFadden, K.L., Stock, G.N. Gowen III, C.R. “The Role of CQI, Leadership and Safety

Climate in Hospital Quality and Safety Performance,” POMS National Conference, Chicago, IL, April 2012

23. New Faculty Development Consortium Panelist, “Building a Successful Academic Career:

Insights for Promotion and Tenure” National Meeting of Decision Sciences Institute, San Diego, CA , November, 2010.

23. McFadden, K.L., and Gowen III, C.R, “Improving Quality and Patient Safety in U.S.

Hospitals,” Northern Illinois Quality Conference, Naperville, IL, November, 2008 24. Gowen III, C.R, McFadden, K.L., “Six Sigma and Knowledge Management in Healthcare,”

Northern Illinois Quality Conference, Naperville, IL, November, 2008. 25. Stock , G.N., McFadden, K.L. and Gowen III, C.R. (2008). “Organizational Culture as an

Antecedent to Knowledge Management,” National Meeting of Production and Operations Management Society, La Jolla, CA, May, 2008.

26. Gowen III, C.R., Henagan, S.C., McFadden, K.L., and Tallon, W.J. (2006). “Impact of

Healthcare Quality Management Practices, Human Resource Management and Quality Program Results on Sustainable Competitive Advantage of Hospitals” National Meeting of Decision Sciences Institute, San Antonio, TX, November 2006.

27. Stock, G.N, McFadden, K.L., Gowen III, C.R. (2006). “Organizational Culture, Critical

Success Factors, and Medical Errors in United States Hospitals,” National Meeting of Decision Sciences Institute, San Antonio, TX, November 2006.

28. Stock, G.N., McFadden, K.L., and Gowen III, C.R. (2005). “Organizational Culture and the

Management of Hospital Errors,” National Meeting of Decision Sciences Institute, San Francisco, CA, November 2005

29. Stock, G.N., McFadden, K.L., and Gowen III, C.R. (2005). “An Error Management System

for Improved Patient Safety,” National Meeting of Academy of Management, Honolulu, HI, August 2005.


30. McFadden, K.L., Stock, G.N. and Gowen III, C.R. (2005). “Exploring Error Management

System Implementation at US Hospitals.” National Meeting of Production and Operations Management Society, Chicago, IL April 2005.

31. McFadden, K.L. (2003). “Managing Errors in Health Care,” Regional Meeting of INFORMS

Chicago Chapter, Northwestern University, Evanston, IL, May 2003. 32. McFadden, K.L., Sanders, N., Frohlich, M.T., Salsbury, J. (2003). “Functional Integration in

Undergraduate Business Programs: Lessons Learned, Invited Panel of the National Meeting of Decisions Sciences Institute, Washington DC, November 2003.

33. McFadden, K.L., Russo, N.L. and Gavric, D. (2002). “An Exploration of Gender Differences

in Technological Fields: Student Perceptions of Abilities and Skills,” National Meeting of Decision Sciences Institute, San Diego, CA, November 2002.

34. McFadden, K.L. (2001). “Facing the Risks: A Study of a Commercial Aviation Safety

Program,” National Meeting of INFORMS, Miami Beach, FL, November 2001. 35. McFadden, K.L. (2001). “An Analysis of the Efficacy of a Commercial Aviation Safety

Program, Invited speaker at the Regional Meeting of the Northeastern Illinois Chapter of the American Statistical Association, Chicago, IL, October 2001,

36. McFadden, K.L., and Gabric, D. (1999). “Technical and General Management Skills:

Recruiter vs. Student Perceptions,” National Meeting of INFORMS, Philadelphia, PA, November 1999.

37. McFadden, K. L. (1998). “A Framework for Studying Airline Safety,” National Meeting of

INFORMS, Seattle, Washington, October 1998 38. McFadden, K. L. (1998). “A Risk Model for Analyzing Airline Safety,” National Meeting of

INFORMS, Montreal, Canada, April 1998 39. McFadden, K. L., (1997). “Analysis of Pilot Error Accidents and Incidents,” National

Meeting of INFORMS, Dallas, TX, October 1997. 40. McFadden, K. L. (1997). “Relationship Between DWIs and Job-Related Flying

Performance,” National Meeting of INFORMS, San Diego, CA, May 1997. 41. McFadden, K. L. (1996). “Using Logistic Regression to Predict Airline Incidents,” National

Meeting of INFORMS, Washington, DC, May 1996. 42. McFadden, K L. (1995). "Comparison of the Flying Performance of Male and Female Airline

Pilots," National Meeting of INFORMS, New Orleans, LA, October 1995. 43. Veronneau, S. J. H. and McFadden, K. L. (1994). "Accident Rates Among Airline Pilots with

and without DWI Convictions," National Scientific Meeting of the Civil Aeromedical Association, Phoenix, AZ, September 1994.


44. McFadden, K. L.,(1994). "Analysis of Pilot-Error Accidents," Annual Flight Safety Officers

Conference, Oklahoma City, OK, May 1994. 45. McFadden, K. L., Whiteside, M. M. and Veronneau, S. J. H. (1994)"Accident Rates Among

Airline Pilots With and Without DWI Convictions," National Scientific Meeting of the Aerospace Medical Association, San Antonio, TX, May 1994.

46. McFadden, K. L., Whiteside, M. M., Slinkman, C. W., and Veronneau, S. J. H. (1993).

"Investigation of the Relationship Between DWIs and Flying Performance," 35th Joint National Meeting of TIMS/ORSA, Chicago, IL, May, 1993.

OTHER PROFESSIONAL PRESENTATIONS

1. Featured Speaker, “Cleared for Take-off: Healthcare’s Flight to Safety and Quality.” NIU Rockford Club, Rockford, IL, September 29, 2010.

2. Plenary Speaker, “Implementing an Error Management System,” Annual Meeting of the

American Osteopathic Association, Chicago, IL, 2004. 3. Invited Colloquia Speaker, “Factors Critical to the Success of Reducing Hospital Errors,”

University of Illinois at Chicago, Department of Information and Decision Sciences and INFORMS–Chicago Chapter, Chicago, IL February, 2004.

4. Invited Speaker, “Research on the effectiveness of the DUI/DWI program,” Federal Aviation

Administration, Civil Aeromedical Institute, Oklahoma City, OK, January 13, 2000. 5. Invited Speaker,” Parallels between pilot error in aviation and medical errors in hospitals,”

Central DuPage Hospital, Wheatan, IL January 7, 1999. 6. Invited Speaker, “Efficacy of the drug-abatement program in U.S. commercial aviation,”

Federal Aviation Administration, Civil Aeromedical Institute, Oklahoma City, OK, February 1998.

7. Invited Colloquium Speaker, “Using Logistic Regression to Study Aviation Safety,” Spring

1997 Colloquium Talk, Northern Illinois University, Division of Statistics, DeKalb, IL, February, 1997.

8. Invited Speaker, "FAA Aviation Safety Management Training Course,” Federal Aviation

Administration, Oklahoma City, OK, September 1994. 9. Invited by President Clinton’s appointee, Dr. John Lauber, “NTSB briefing on the relationship

between DWIs and flying performance,” National Transportation Safety Board, Washington DC, May, 1994.

10. Invited by the FAA’s Associate Administrator for Regulation and Certification, Anthony

Broderick, “The relationship between DWIs and flying performance, Federal Aviation


Administration, Washington DC. November 1993. 11. Invited speaker: Operations Research Seminar, Federal Aviation Administration, Washington

DC, June, 1993. 12. Invited by the Manager of the Aerospace Research Division, Dr. Jerry Hordinsky, to make a

presentation on the relationship between DWIs and flying performance, Federal Aviation Administration, Civil Aeromedical Institute, Oklahoma City, OK, June 1993.

CURRENT RESEARCH INTERESTS:

Healthcare Operations, Operations Safety, Quality Management, Service Operations, Process Improvement, Knowledge Management, Human Factors, and Curricular Issues.

RESEARCH GRANTS, LEAVES OF ABSENCE:

Sabbatical Leave. “Improving Patient Safety and Quality in Hospitals: An Empirical Sutdy,” Spring, 2016. NIU Graduate School Summer Research Grant. Exploring the Links of Transformational Leadership, Patient Safety Culture, Continuous Quality Improvement, Six Sigma and Healthcare Outcomes in US Hospitals. Funded by the Graduate School, 2010. NIU College of Business School Summer Research Grant, A Systematic Approach to Improving Patient Safety, Funded by the College of Business, 2008 NIU Graduate School Summer Research Grant, Exploring Error Management System Implementation at US Hospitals, Funded by the Graduate School, 2005. NIU Graduate School Summer Research Grant, Critical Success Factors for Controlling and Managing Hospital Errors, Funded by the Graduate School, 2003. NIU Graduate School Summer Research Grant, “The Risk of an Alcohol-Related General Aviation Accident among Drunk Driving Offenders: A Study of Operations Safety,” Funded by the College of Business, 2001. Sabbatical Leave. “The Relationship Between DUI/DWI Convictions and Alcohol-Related Accidents: A Study of General Aviation,” Fall, 1999. U.S. Department of Transportation, Federal Aviation Administration, "An Analysis of the Efficacy of the DUI/DWI Program in Commercial Aviation," Principal Investigator, Awarded $15,000, July 1998. NIU College of Business Summer Research Grant, “An Analysis of the DUI/DWI Program in Commercial Aviation, Funded by the College of Business, 1998.


NIU Graduate School Summer Research Grant, “Predicting Safety Rates of U.S. Airlines,” Funded by the Graduate School, 1997. NIU Graduate School Summer Research Grant, "Using Logistic Regression to Predict Pilot-Error Incidents at U.S. Airlines,” Funded by the Graduate School, 1996. NIU Graduate School Summer Research Grant, "A Comparison of Accident and Incident Rates of Male and Female Airline Pilots,” Funded by the Graduate School, 1995. U.S. Department of Transportation, Federal Aviation Administration, "Empirical Investigation of the Relationship Between Alcohol and Drug-Related Motor Vehicle Convictions and Pilot Flying Performance," Principal Investigator, Awarded $25,000, August 1992.

RESEARCH GRANT APPLICATIONS:

Agency for Healthcare Research and Quality (AHRQ), Improving Patient Safety in Hospitals: Testing a Safety Culture Model, Co-Investigator with Gregory Stock and Charles Gowen III, $99,185. Submitted application in February, 2014 NIU Graduate School Summer Research Grant, Exploring the Links of Transformational Leadership, Patient Safety Culture, Continuous Quality Improvement, Six Sigma, and Healthcare Outcomes in US Hospitals, Submitted in January, 2011. Agency for Healthcare Research and Quality (AHRQ), Organizational and Managerial Factors Influencing the Quality of Care in United States Hospitals, Co-Investigator with Gregory Stock and Charles Gowen III, $44,163. Submitted application in May, 2010. IBM Almaden Services Research Center, “Organizational Culture, Knowledge Management, and Patient Safety Performance in U.S. Hospitals,” Co-Investigators with Stock and Gowen III. Submitted application in October, 2007. IBM Almaden Services Research Center, “Reducing Errors Through the Patient Safety Chain,” Co-Investigators with Gowen III and Henagan. Submitted application in September, 2007. IBM Center for Innovation, “Organizational Culture and Medical Error Reduction in U.S. Hospitals,” Co-Investigator with Gregory Stock and Charles Gowen III, $20,000. Submitted application in December, 2005. Agency for Healthcare Research and Quality (AHRQ), “Organizational Culture and Error Management Implementation in Hospitals, Principle Investigator, Co-Investigators: Gregory Stock and Charles Gowen III, $119,664. Submitted application in March, 2005, and July 2005. National Patient Safety Foundation, “Developing Effective Error Reporting and Analysis Systems to Improve Patient Safety,” Principle Investigator, Co-Investigator: Gregory Stock, Submitted application in November, 2003.


U.S. Department of Transportation, Federal Aviation Administration, "Child Safety on Commercial Airline Flights," Co-Investigator with S. Motavalli, Submitted application on October 9, 1997. U.S. Department of Transportation, Federal Aviation Administration, "Predicting Safety Rates of US Airlines," Principal Investigator, $68,405, Submitted application on October 15, 1996. U.S. Department of Transportation, Federal Aviation Administration, "A Comparison of Aviation Accident and Incident Rates of Male and Female Airline Pilots," Principal Investigator, $18,508, Submitted application on October 5, 1994. U.S. Department of Transportation, Federal Aviation Administration, "Accident Rates Among General Aviation Pilots with DWI Convictions," Principal Investigator, $23,521, Submitted application on November 18, 1993.

STRATEGIC ALLIANCE ACTIVITIES IBM and Northern Illinois University Strategic Alliance, Team Member, Developing a Services Science Management Engineering (SSME) partnership, Fall, 2006.

Motorola and Northern Illiniois University, Strategic Alliance Board Member, Spring, 2000. Motorola & Northern Illinois University, College of Business, Strategic Alliance Team Member, Forum for Shared Understanding, August 1998. Siemens & Northern Illinois University, College of Business, Strategic Alliance Team Member 1997. Sears & Northern Illinois University, College of Business, Strategic Alliance Team Member, 1997.

PROFESSIONAL SERVICE:

Editorial Review Boards for the following journals - Quality Management Journal, 2005 – present; Journal of Operations Management, 2016 – 2018; American Journal of Business, 2014 – 2018. External Tenure and Promotion Evaluator for the following universities -- Indiana University South Bend, 2006; Thunderbird School of Global Management, 2008; University of Colorado at Colorado Springs, 2008; University of Colorado at Colorado Springs, 2010; Miami University, 2012; Ohio University, 2012, University of Massachusetts at Boston, 2013; University of Colorado at Colorado Springs, 2013. Rensselaer Polytechnic Institute, 2016, Univeristy of Colorado at Colorado Springs, 2016, Oakland University, 2017; University of Houston, 2018; Penn Stte Erie, 2018; University of Texas, 2019 .


Ad Hoc Manuscript Reviewer for the following journals: Journal of Operations Management, Production and Operations Management, Decision Sciences Journal, Manufacturing and Service Operations, International Journal of Production Economics, Quality Management Journal, Health Care Management Review, International Journal of Operations and Production Management, IIE Transactions, International Journal of Service Management, Decision Sciences Journal of Innovative Education, Transportation Research, International Journal of Applied Aviation Studies, Health Affairs, Journal of Nursing Management, Journal of Knowledge Management, Western Journal of Nursing and American Journal of Business - 1996 to present. Scientific Committee Member, European Decision Sciences Institute, Taormina, Italy, May-June, 2015. Committee Member, Awards and Recognition Committee, American Journal of Business, 2012-2014. Track Chair, Health Care Policies and Decision-Making, European Decision Sciences Institute, Budapest, Hungary, June 2013. Nominating Committee, Decision Sciences Institute, 2006 – 2008. Review Committee for the Elwood S. Buffa Doctoral Dissertation Award Competition, Decision Sciences Institute, 2007, 2008. Served on an advisory panel for John Wiley & Sons, 2008. Track Chair, Midwest Decision Sciences Institute, 2004, 2007. Track Chair, National Meeting of Decision Sciences Institute, 2000. Session Chair, Healthcare Track, Production & Operations Management Society, 2008. Session Chair, Healthcare Track, Production and Operations Management Society, April, 2012 Session Chair, Service Operations and Quality Tracks, Decision Sciences Institute, November, 2002, 2003, 2004, 2006, 2008, 2014. Session Chair, Midwest Decision Sciences Institute, 1997, 2002, 2004. Vice President - Student Liaison, Midwest Decisions Sciences Institute, 2003-2004. Discussant, Midwest Decision Sciences Institute, 1996, 1997, 2002, 2003. Discussant, Midwest Business Administration Annual Meeting, Chicago, IL, 1997. Selection Committee for the Stan Hardy Award, for the best paper published in the field of production and operations management, Midwest Decision Science Institute, 2000, 2005.


Committee Chair to Select and Evaluate the Best Student Paper, Midwest Decision Sciences Institute, 2000, 2004. Doctoral Consortium Coordinator, Midwest Decision Sciences Institute, 2000. Organized and Chaired the Aviation Safety Session, INFORMS National Meeting, Fall 1998, Spring 1998, Fall 2001. Chaired the Business Meeting of the Aviation Application Section, INFORMS National Meetings, San Francisco Fall 2001, Paper Reviewer for the following conferences: Decision Sciences Institute, 2000-2014, and Midwest Decision Sciences Institute, 1997, 2004. Member of the Decision Sciences Institute, Production and Operations Management Society (POMS), and Alpha Iota Delta of Decision Sciences.

MEDIA APPEARANCES / INTERVIEWS:

Research on healthcare (co-authored with Dobrzykowski) was mentioned in an article in Hospitals & Health Networks Magazine on March 31, 2016. http://www.hhnmag.com/articles/7042-ache-congress-day---three-hot-topics-in-health-care-management-and-how-the-best-are-responding Interviewed by Megan Kamins, Producer of CBS News this morning with Charlie Rose, Gayle King, and Norah O’Donnell, on my research related to the airline boarding problem. Segment aired on June 2, 2015. Research on the airline boarding process was mentioned in The Seattle Times on June 5, 2015. http://www.seattletimes.com/life/travel/delta-to-preload-some-carry-ons-as-airlines-try-to-speed-boarding/ . Interviewed by Jad Mouawad, New York Times on my research related to the airline industry, October, 2011. Interviewed by Kyle Smith, New York Post on my research related to pilot error and aviation safety, May, 2009. Article on my research pertaining to the airline boarding process appeared in Discovery Channel News on January 20, 2009. http://dsc.discovery.com/news/2009/01/20/airplane-boarding.html Interviewed by Target Magazine on my healthcare process improvement research. The article appeared in 2005. Quoted in an article by Patrick Sinco “Air Course One: What medicine can learn from aviation” The DO Magazine, American Osteopathic Association, April 2004.

http://www.hhnmag.com/articles/7042-ache-congress-day---three-hot-topics-in-health-care-management-and-how-the-best-are-responding

http://www.hhnmag.com/articles/7042-ache-congress-day---three-hot-topics-in-health-care-management-and-how-the-best-are-responding

http://www.seattletimes.com/life/travel/delta-to-preload-some-carry-ons-as-airlines-try-to-speed-boarding/

http://www.seattletimes.com/life/travel/delta-to-preload-some-carry-ons-as-airlines-try-to-speed-boarding/

http://dsc.discovery.com/news/2009/01/20/airplane-boarding.html

http://dsc.discovery.com/news/2009/01/20/airplane-boarding.html


Interviewed by The New York Times on research findings, January, 2003. Interviewed by Dateline NBC on research findings, December 2002 and January 2003. Interviewed by WEWS TV Cleveland, OH, December 2002. Quoted in an article by Ken Ibold “Cocktails to Cockpit,” in Aviation Safety, October 2002. Article on research findings appeared in The Midweek, DeKalb, IL, on October 9, 2002. Also available online at www.midweeknews.com/local/articles/100802-mcfadden.html. Interviewed on research findings by FOX News, At Large with Geraldo Rivera. Program appeared August 4, 2002. Article on research findings appeared in the Northern Today, on August 26, 2002. Article on research findings appeared in the Pittsburgh Post-Gazette on July 14, 2002. Also available online at http://www.post-gazette.com/nation/20020714drunkpilots 0714p2.asp. Interviewed by the Los Angeles Times, Washington Bureau on July 14, 2002. Article on research findings appeared in The Midweek, DeKalb, IL, on February 20, 2002. Also available online at http://www.niu.edu/pubaffairs/RELEASES/2002/ jan/mcfadden.html Provided interview to the Illinois Information Network on research findings, Radio interview held on January 25, 2002 and program aired on January 28, 2002. Interviewed by the Chicago Tribune on research findings, 2002. Quoted in an article by Wes Andre, “Bravado Gone Bad,” AOPA Flight Training, Vol. 25, April 2001. Interview of research findings was aired on ABC News, Channel 7 in Detroit on November 11, 1999. Program dealt with the link between DWI convictions and flying performance. Article on research findings appeared on the front page of the Chicago Sun Times on February 24, 1999. Article on research findings appeared on the front page of the DeKalb Daily Chronicle, January 23, 1999. Research findings on airline safety research appeared in the Kane County Chronicle, January 16, 1999. Article on research findings appeared on the front page of the Aurora Beacon, December 14, 1998.

http://www.midweeknews.com/local/articles/100802-mcfadden.html

http://www.post-gazette.com/nation/20020714drunkpilots%200714p2.asp

http://www.niu.edu/pubaffairs/RELEASES/2002/%20jan/mcfadden.html


Provided multiple interviews to an NIU reporter. Article appeared in Northern Today, October 26, 1998. Chicago Radio Station WMAQ (NBC/CNN Affiliate) discussed research findings on radio broadcast, December 10, 1998. Interviewed by a local reporter on how to apply operations management techniques to the home environment. Quoted in an article that appeared in the Northwest Herald, May 10, 1998. Interviewed by an NIU reporter on aviation safety research. Article appeared in Northern Today, August 22, 1994.

FACULTY ADVISING ACTIVITIES

Faculty Advisor, Delta Sigma Pi, Professional Fraternity for College of Business Students, 1996 - present.

DIRECTION OF THESIS AND DISSERTATION OR EQUIVALENT:

Directed Independent Study of Hannah Johnson, Ph.D. Candidate in Health Sciences. Research entitled "An indept analysis of six sigma practices in healthcare,” Spring 2019 and Fall 2019. Directed Independent Study of Kathleen Abell, MIS student. Research entitled " The relationship between academic performance and career success: males vs females,” Spring 2016. Honors Capstone Advisor of Brandon Nierhoff, undergraduate honors student. Thesis entitled “Analyzing Excess Inventory of Steel Parts at a Forklift Company,” University Honors Program, Spring 2012. Directed Independent Study of Nikki Leary, MBA student. Research project entitled "Woodshire Cabinets Process Improvement Analysis," Fall 2011. Directed Independent Study of Sriranjita Settaluri, MIS student. Research project entitled "Process Improvement Initiatives for Enhanced Patient Safety and Hospital Outcomes," MIS program, Summer 2011. Results published in American Journal of Business Honors Capstone Advisor of Kyle Glenn, undergraduate honors student. Thesis entitled “Exploring the Linkage of Sarbanes-Oxley and Six Sigma on Program Results,” University Honors Program, Spring 2006. Directed Independent Study of David Nyquist, undergraduate student. Research project entitled “Study of the Airline Boarding Process,” Spring 2006. Results published in the Journal of Air Transport Management.


Honors Capstone Advisor of Brad Orsucci, undergraduate honors student. Thesis entitled “Building the Ideal Undergraduate Operations Management Curriculum: A Survey of Employers” Spring 2005. Honors Capstone Advisor of David Silva, undergraduate honors student. Thesis entitled “Are Curricula that Combine Operations Management and Information Systems Adequately Preparing Their Students for the Workforce?” Spring 2002. Results published in American Journal of Business. Honors Capstone Advisor of Daniela Gabric, undergraduate honors student, . Thesis entitled “Matching Perceptions of Skills Between Operations Management Students and Employers,” Spring 1999. Results published in American Journal of Business. Directed Independent Study of Bobbie Jansen, MBA student. Research project entitled “Building OM Curriculum for the New Millennium,” Spring 1998. Results published in the American Journal of Business.

UNIVERSITY SERVICE:

University Committees: - Research & Innovation Advisory Council, 2018-present - Search Committee Member, Director of Innovation & Technology Transfer, 2019 - Panelist, New Faculty Forum, Faculty Develop. & Instructional Design Center, 2017. - Member, Presidential Search Advisory Committee, 2012-2013. - Member, Bold Vision Workshop, 2013 - Member, Multi-College Healthcare Project Team, 2007- 2012. - Member, Vice Provost Search Committee, 2002-2003 - Member, Committee for the Improvement of Undergraduate Education, 1998-2001. - Member, Hearing Panel, University Council, 1999-2000, 2002-2004. - Dean’s Designee, 2000-2001. College Committees: - Member, Associate Dean Search Committee, 2018-2019. - Member, Wieck Faculty Research Fellowship Proposal Committee, 2017. - Member, Strategic Planning Team, Development & Research Impact, 2017. - Member, Business Administration Faculty Committee, 2010 – present. - Member, Summer Research Grant Committee, 1997, 1998, 2009 – 2011. - Member, Strategic Planning Council, One College, One Team, One Focus, 2007. - Member, Cross-Functional Review Project Team, 2006-2007 - Member, Dean Search Committee, 2004-2006. - Member, UBUS 310/ 311 Cross Functional Team, 2001 – 2004. - Member, Assessment Team, Common Business Knowledge, 2001 – 2003. - Member, Assessment Project, ACT-CAAP, Critical Thinking, Spring 2003. - Member, Strategic Planning Council, 1998 – 2001. - Member, Physical Resources Team, Strategic Planning Council, 2001-2002. - Member, Strategic Planning Council, Creating Instructional Excellence, 1999. - Member, Communications Committee, 1998.


- Member, Recruiting Action Group, Strategic Planning Council, 1996. - Member, Faculty Action Group, Strategic Planning Council, 1995. - Representative, College Library Committee, 1995 – 1999. Departmental Committees: - Chair, OM&IS Personnel Committee, 2001- 2004, 2006 - present. - Member, OM&IS Personnel Committee, 1999 - present. - New Faculty Mentor, 2011-2012, 2015-present - Member, OM&IS Faculty Search Committee, 2002, 2010, 2014, 2015-2019 - Member, OM&IS Promotional Video Project Team, 2009 – 2010, 2016-2018. - Member, OM&IS Grade Appeal Committee, 1996, 2000 - 2015. - Chair, OM&IS Faculty Search Committee, 2010 - 2011 - Member, OM&IS Graduate Faculty Committee, 1999 – 2012. - Member, OM&IS Chair Search Committee, 2001, 2007 – 2009. - Member, OM&IS Scholarship Committee, 2009. - Member, OM&IS Curriculum Committee, 1997, 2000, 2001, 2006, 2007. - Member, OM&IS Journal Ranking Committee, 2003-2005. - Chair, OM&IS Curriculum Committee, 1998, 1999. - Member, OM&IS Curriculum Team on Undergraduate Redesign, 1997

KATHLEEN L. MCFADDEN, Ph.D. - NIU College of Business

Documents

Transcript of KATHLEEN L. MCFADDEN, Ph.D. - NIU College of Business