Guest Reviews IFrame for Connectivity PartnersLast updated in August 2019

Topics covered● Why are guest reviews important?● Introducing the new IFrame● The Guest Reviews IFrame in action● How to get started

Why are guest reviews important?

● Reviews are a reflection of how well properties are satisfying their guests’ needs.

● Reviews help identify areas of improvement that properties can act on.

● According to our data*, properties with higher review scores perform better on Booking.com.

*Analysis done by Booking.com Data Science and Financial Planning and Analytics Team, July 2018

Why are guest reviews so important?

Introducing the new Guest Reviews IFrame

This allows properties to:

● manage their reviews via your platform

● improve guest experiences by replying to reviews

● help properties improve their service by showing them how they’re doing

With the Guest Reviews API, your properties spend less time clicking in and out of your platform. This creates a better user experience – and more loyal users.

In February 2019, we released the Guest Reviews API.

● All reviews for a specific property.● Highlights from guests liked and

didn’t like.● Overall review score.● Easy replies to guests’ reviews.● Check which reviews haven’t been

replied to yet.

And in August 2019, we released a new version for partners with fewer resources available: the Guest Reviews IFrame

Why the Guest Reviews IFrame might work for you

3.Less hassle.

Properties don’t need to juggle between systems and can use your platform for all

Booking.com’s products.

1.Easy implementation. Much fewer resources needed than the Guest

Reviews API.

2.Useful test.

Check properties’ engagement with new

products on your platform (and then possibly implement

an API later on).

Why the Guest Reviews IFrame might work for you

4.A better overall platform. Your platform benefits from new features and products.

5.Automatic updates.When new features

are added, they appear immediately in the IFrame (no development needed

from your side).

6.No designers needed.

IFrame comes as a pre-designed package, so we

take care of the design.

New! Guest Reviews IFrame

● Easy to implement: two days max.

● Ideal first step to see if your properties are interested in the Guest Reviews API – but with a lot less development time needed.

● Default Booking.com design.

Guest Reviews API

● Aimed at partners with more time and resources available.

● Customisable sections that you can pick and choose – and place wherever you want on your platform.

● Customisable design.

The Guest Reviews IFrame in action

A guest review with the reply functionality

What does the IFrame look like on a partner’s platform?

Example Beds24

Example Kross Booking

How to get started

Read the Guest Reviews IFrame documentation or use the following link:

https://connect.booking.com/user_guide/site/en-US/review-api/access-reviews-iframe/

Thank you!

All references to “Booking.com", including any mention of “us”, “we” and “our” refer to Booking.com BV, the company behind Booking.com™