General Operations Manual - ColStar Alliance

GOM General Operations Manual

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General Operations Manual

American Virtual Airline www.colstaralliance.com

© All rights reserved 2014 – 2020. 15-07-2020

Versions

The revisions added and approved by the ColStar Alliance Staff will then be evidenced,

regulating all alliance processes and their respective subsidiaries.

Version Description Date

1 Previous MGO update 06/08/2020

2 Store regulation 11/12/2020

3 GDPR implementation 21/02/2021

4 Fleet Update 01/01/2021

5 GDPR Corrections 01/01/2021

6 General Corrections 01/01/2021

7 Minimum Flight Hours Reduction 01/01/2021

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Introduction

ColStar Alliance appreciates your interest in belonging to our company.

Below you will find the regulations that apply to ColStar Alliance and its respective

divisions, in accordance with the strategic address aimed at our pilots enjoying a flight

operations simulation experience that is getting closer to reality.

We intend this material to be useful in the flight simulation exercise carried out by our

pilots. In this regard, this Manual has been developed with the collaboration of all staff

members and contains the general provisions applicable to members of our airline.

If you are close to the admission process, it is important that you know the content of

this material, as you will be able to resolve many of your concerns, help you in all the

steps to follow, and you will be able to know your rights and duties.

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TABLE OF CONTENTS

1. AIRLINE ................................................................................................................. 8

1.1. WHO ARE WE? ................................................................................................... 8

1.2. MISSION ............................................................................................................ 8

1.3. VISION .............................................................................................................. 8

1.4. GENERAL OBJECTIVE ......................................................................................... 9

1.5. SPECIFIC OBJECTIVES ........................................................................................ 9

1.6. CORPORATE VALUES .......................................................................................... 9

1.7. ORGANIZATION CHART ...................................................................................... 11

1.8. OUR FLEET...................................................................................................... 12

2. ADMISSION PROCESS ....................................................................................... 14

2.1. MINIMUM REQUIREMENTS ................................................................................. 14

2.2. STATEMENTS ................................................................................................... 15

2.3. STAGES OF THE ADMISSIONS PROCESS .............................................................. 16

2.3.1. Registration ................................................................................................ 16

2.3.2. Theoretical knowledge examination ........................................................... 16

2.3.3. Interview ..................................................................................................... 17

2.3.4. Rating......................................................................................................... 18

2.3.5. Special Admission Provisions - Courtesy Guests ....................................... 18

2.3.6. Special Admission Provisions - Aeronautical Staff ...................................... 19

3. GENERAL RIGHTS AND DUTIES ....................................................................... 20

3.1. RIGHTS ........................................................................................................... 20

3.2. DUTIES ........................................................................................................... 21

3.3. GDPR REGULATION ......................................................................................... 23

4. OPERATIONS REGULATIONS ........................................................................... 24

4.1. STAFF ............................................................................................................. 24

4.2. VIRTUAL PILOTS ............................................................................................... 25

4.2.1. Use of call sign and texture ........................................................................ 25

4.2.2. Ranks and Promotions ............................................................................... 26

4.2.3. Enablement system (type rating) ................................................................ 28

4.2.4. Recurring system ....................................................................................... 28

4.2.5. Flight Reporting System ............................................................................. 28

4.2.6. Holiday Reporting System .......................................................................... 28

4.2.7. Inactivity ..................................................................................................... 29

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4.2.8. Pilot Shop ................................................................................................... 29

5. SANCTIONS......................................................................................................... 30

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Definitions

In order to facilitate the understanding of this Manual, below you will find some concepts

related to the activities carried out on our Airline:

Texture: Paint for different simulators designed by ColStar Alliance.

IVAO: International Virtual Aviation Organization.

VATSIM: Virtual Air Traffic Simulation.

EULA: End User License Agreement.

APA: Pilot Student.

PCA: Commercial Pilot.

ATPL: Line Transport Pilot.

FAA: Federal Aviation Administration (USA).

IVAP: Pilot connection customer to IVAO.

X-PILOT: Pilot connection client to VATSIM

SQUAWKBOX: Pilot connection client to VATSIM.

JEPPESEN: Letters of Aeronautical Navigation Publications.

ATC: Air Traffic Controller.

FS2004: Microsoft Flight Simulator 2004.

FSX: Microsoft Flight Simulator X.

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FS2020: Microsoft Flight Simulator 2020.

P3D: Preparing 3D.

XP10: X-Plane 10.

XP11: X Plane 11.

CARENADO: Aircraft Developer.

PMDG: Aircraft Developer.

FLIGHT FACTOR: Aircraft Developer.

AEROSOFT: Aircraft Developer.

CAPTAIN SIM: Aircraft Developer.

FLYJSIM: Aircraft Developer.

AIRFOILABS: Aircraft Developer.

FSLABS: Aircraft Developer.

TOLISS: Aircraft Developer.

IXEG: Aircraft Developer.

ROTATE: Aircraft Developer.

FLYTHEMADDOG: Aircraft Developer.

QUALITYWINGS: Aircraft Developer.

GDPR: General Data Protection Regulation.

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1. Airline

1.1. Who are we?

We are a virtual airline created in 2014, composed of 4 divisions, certified in the virtual

network of VATSIM since 2020.

Created by Colombians, our Airline was born with the purpose of positioning and exceling

in virtual aviation networks, as one of those that worldwide has the highest quality

standards in the training of specialized virtual pilots with a high sense of excellence and

belonging.

1.2. Mission

Train specialized virtual pilots with a great sense of responsibility, belonging, integrity and

high level of technical and operational knowledge in real and virtual aviation.

1.3. Vision

To be the best virtual airline worldwide, achieving recognition for our high-quality

standards in the specialized training of pilots in virtual aviation networks.

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1.4. General Objective

Contribute to the specialized training of virtual pilots, encouraging their constant training

and self-learning.

1.5. Specific Objectives

• Promote training spaces, advice and follow-up to the knowledge acquired by virtual

pilots.

• Provide guidance material for consultation as appropriate the profile of the virtual

pilot (aeronautical or amateur personnel) in order to achieve optimal performance

in operations.

• Promote the proper behavior and use of the image of the Airline by the virtual pilot

in the VATSIM network.

• Promote operational security at all stages of virtual flight.

• Promote good interpersonal relationships between members of the Airline, in order

to ensure a pleasant atmosphere.

1.6. Corporate Values

In accordance with its strategic address, ColStar Alliance bases its operation on the

following values:

• Sense of belonging.

• Teamwork.

• Passion.

• Respect.

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• Excellence.

• Tolerance.

• Honesty.

• Security.

• Commitment.

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1.7. Organization chart

Diagram 1. Organization chart

Source: Own elaboration.

Presidente

CEO

Vicepresidente

Dirección de Operaciones

Dirección de Admisiones y

Entrenamiento

Dirección de Relaciones

Públicas

Dirección de Diseño Gráfico

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1.8. Our Fleet

We have a versatile fleet that allows us to acquire greater knowledge and performance

and provides flexibility to enjoy flight experiences in different operations around the world.

The fleet is composed as follows:

Fleet Developer

Aircraft Type Rating

Requirement

FSX - P3D XP10 - XP11

Beechcraft Baron

58

No Carenado, Asobo Carenado

Beechcraft 200

Super King Air

Yes Carenado Carenado

Beechcraft Super

King Air 350i

Yes Carenado, Asobo Airfoillabs

Saab 340B Yes Carenado Carenado

Airbus 320-214 Yes Aerosoft, FSLabs,

FBW

Flight

Factor/Toliss

Boeing 737-800 Yes PMDG Zibo, LevelUp

Airbus 319-115SL Yes Aerosoft, FSLabs Toliss

Boeing 727-200

Freighter

Yes CaptainSim FlyJsim

McDonnell-

Douglas MD-83

Yes Maddog Rotate

Boeing 767-300

Freighter

Yes CaptainSim Flight Factor

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Fleet Developer

Aircraft Type Rate

Requirement

FSX - P3D XP10 - XP11

Boeing 767-300 Yes CaptainSim Flight Factor

Boeing 757-200 Yes CaptainSim FlightFactor

Airbus A340-600 Yes N/A Toliss

Boeing 747-200 Yes N/A Felis

Boeing 747-8F Yes PMDG, Asobo SSG

Boeing 787-800

Dream)Liner

Yes QualityWings Magknight

Boeing 777-200

Freighter

Yes PMDG Flight Factor

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2. Admission Process

2.1. Minimum Requirements

To participate in the admission process to our Airline, the applicant must meet the

following minimum requirements:

• Be of legal age according to the country of origin. However, in cases where the

applicant does not meet this requirement, the airline staff should be contacted prior to

initiating the process, in order to review their particular case.

• Be a pilot in the VATSIM virtual network with a minimum of 50 flight hours.

• Not be a member of another airline or alliance as a pilot or staff.

• Have no negative history directly or indirectly related to ColStar Alliance.

• Not having been a member of our Airline at least one year before the date of

application for admission. In this case, you may only have one additional opportunity

to join the Airline.

• Own one of the following flight simulators: Flight Simulator 2004, Flight Simulator X,

Flight Simulator 2020, Prepar3D, X-Plane.

• Have a minimum of 2 hours each week to operate with the Airline, in its preferred

division.

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2.2. Statements

If admitted, the applicant declares that he knows and accepts that he will start operations

from the first available rank of the Airline, that is, with instructional aircraft, except for the

exceptions expressly provided in this Manual.

Likewise, with the submission of his application for admission, it is understood that the

applicant expressly expresses his interest in participating in the trainings, courses,

monitoring of theoretical and practical knowledge acquired and other activities promoted

by the Airline.

The staff reserves the right of admission to the Airline.

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2.3. Stages of the Admissions Process

2.3.1. Registration

If the applicant meets the minimum requirements set out in numeral 2.1 d of this Manual,

he shallverify that the admissions process is open and to provide the registration form for

his application for admission here.

It is emphasized that, by providing the registration form, the applicant expressly accepts

that he/she knows and accepts the policy of processing the personal data provided.

2.3.2. Theoretical knowledge examination

At the end of the diligence of the registration form, the applicant may take the theoretical

knowledge examination, which will be approved with a minimum rating of 75 points.

This stage corresponds to 70% of the total qualification awarded in the admissions

process.

If this exam is not passed, the applicant will have a single opportunity to submit them

again within 30 calendar days of the initial filing date.

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2.3.3. Interview

The applicant will be scheduled for an interview with the Airline's Admissions and Training

Directorate, provided that he has obtained a result equal to or greater than 75% in the

theoretical knowledge exam.

The interview will be approved with a minimum score of 70 points.

The interview will be conducted by the Discord tool and the interviewer's contact will be

informed to the applicant via WhatsApp or phone call.

The maximum period for conducting the interview is 48 hours counted from the scheduling

made to the applicant, consequently, if it is not carried out within the indicated period, the

applicant must again present the examination of theoretical knowledge.

This stage corresponds to 30% of the total qualification awarded in the admissions

process.

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2.3.4. Rating

According to the scores obtained by the applicant in the theoretical knowledge exam (70%

of the total) and in the interview (30% of the total), an average will be made between them

and it is concluded whether or not the applicant was selected to enter the Airline.

The minimum percentage to be admitted as a member of the Airline is 85%, averaged

between the theoretical exam rating and the interview.

By being favored at the admission stage to the Airline, the new member declares that

he/she knows and accepts the content of this Manual, the terms and conditions of use of

the website and the processing of personal data, as well as the other applicable

internal rules, regarding the conduct and use of material owned by the Airline.

2.3.5. Special Admission Provisions - Courtesy Guests

If you are a complimentary guest, to start the admission process you will only need to

diligence the invitation code in cell "VIP" here. In this case, the applicant must take into

account that he/she will have a maximum period of 24 hours in order to enter the platform.

The invitation code is provided only by a member of the Staff, at events where the Airline

is interested in inviting an external member to be a member, in which case it must meet

all the minimum requirements set out in numeral 2.1 of this Manual, with the exception of

the presentation of the theoretical knowledge exam, from which it will be exempted. The

invitation code will be sent to the guest via WhatsApp or call.

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2.3.6. Special Admission Provisions - Aeronautical Staff

In view of the speciality of the profiles of applicants belonging to the aeronautical sector,

the following special provisions shall apply:

Profile Condition

Aviation Student (Colombian APA

License, PPL FAA)

Starts operation on BE20 aircraft, 50 hours

are approved.

Real pilot Starts operation on SAAB 340 aircraft, 100

hours are approved.

ATPL pilot Starts operation on category M aircraft,

200 hours are approved.

These conditions apply as long as the applicant proves to have any of the profiles

described herein.

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3. General Rights and Duties

3.1. Rights

All members of the Airline, without exception, shall have the following rights:

• Consult the guidance material available on the Airline's platform for the development

of its activities or to which it must be supplied by the instructional staff.

• Request training sessions, mentoring or evaluation of theoretical or practical

knowledge, aircraft enablement.

• Make flights in any of the Airline's divisions.

• Use the Airline's call sign to communicate with ATC dependencies against VATSIM.

• Use the textures owned by the Airline in front of VATSIM.

• Apply in the processes of selection of vacancies of aircraft instructor, provided that it

meets the requirements for this purpose (availability of time, 100 hours flown and not

transferred by approval and technical knowledge on the aircraft to be instructed).

• Share on the official social networks of the Airline, information related to its own

activities, using in all cases appropriate language.

• Know and present your opinion on proposals involving decision-making of the Airline.

• Submit suggestions to the Airline's procedures and services.

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3.2. Duties

All members of the Airline, without exception, must perform the following duties:

• Provide certain, truthful and verifiable information to the Airline.

• To know and strictly abide by the internal regulations of the Airline, as well as the

policies required by VATSIM.

• To know and fully comply with the guidelines proposed by the administration of the

Airline.

• Maintain cordial and respectful communication with the other members of the Airline,

as well as with the people with which you must relate within the operating

environment.

• Refrain from any treatment that affects the morale of your peers.

• Avoid misuse of bad vocabulary on social networks or aviation virtual networks.

• Refrain from bullying to internal or external members related to the Airline.

• Refrain from verbally assaulting or threatening a member of the Airline.

• Stay up-to-date with FAR publications and changes in aeronautical procedures.

• Use ColStar Alliance-owned textures against VATSIM solely on behalf of the

Airline.

• Attend any training assignment, for which it is required by the Staff.

• Inform staff in case of conflicts with any member of the Airline, in order to proceed

with the respective mediation.

• Refrain from transferring, copying, sharing and/or reproducing to third parties

information or material owned and used exclusively by members of the Airline.

• Refrain from remaining inactive on flights for more than 15 calendar days.

• Refrain from performing any kind of sabotage to the Airline.

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• Know and accept the content of the agreement to use the website and process

personal data.

• Meet the minimum required flight hours of 2 hours per week, regardless of whether it

is the same flight or in several.

• Properly diligence flight plans.

• Make flights in real time and local time.

• Refrain from flying with acceleration of more than 1x.

• Fly connected to the virtual network of your choice.

• Comply with the regulations established when flying to other countries according to

routes.

• To attend to the orders and instructions of the active ATCs at the time of the flight.

• Appropriately use aeronautical phraseology to perform operations, in Spanish or

English.

• In the week, each pilot must fly 2 regulatory hours, inactivity or non-compliance will

result in their immediate dismissal from the airline

• Pass the theoretical + practical BE58 exam to continue the career process in case it

does not have approvals.

• Use the aircraft and textures available on the Airline only for the corresponding

purposes.

Instructional staff should specifically provide learning materials to virtual pilots, as well as

follow up during the learning process and keep the documentation for recurring and

instructional material up-to-date.

Failure to comply with any of these duties by the members of the Airline will result in the

imposition of sanctions from verbal warning to expulsion of the Airline, and even the

imposition of sanctions by VATSIM, if they so consider.

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3.3 GDPR regulation

ColStar Alliance has implemented the European Union General Data Protection

Regulation (GDPR) due to certification in the VATSIM virtual network. All ColStar

Alliance pilots, regardless of country or nationality, have the right to access and/or

delete all data collected from them except for the history of suspensions and

dismissals for admission issues.

The data collected from ColStar Alliance members are: first names, surnames,

date of birth, email, CID VATSIM, VATSIM Range, IP Adress, event dates, flight

activity and all information obtained through interaction with the ColStar Alliance

platform.

In accordance with this regulation and protecting the privacy of ColStar Alliance

members regardless of flight network, country or nationality, the display of the

names of the members has been restricted, consisting of this by the first name and

first letter of the first surname, emails are not visible, and it is publicly the

indications of each pilot for each virtual network.

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4. Operations Regulations

4.1. Staff

Staff must be made up of suitable staff with a high level of responsibility, belonging,

commitment, leadership and aeronautical knowledge.

Each staff member has a duty to contribute to the fulfillment of the Airline's mission, vision

and objectives, as well as to ensure impartiality in decision-making that impacts its

structure or functioning and promotes transparency in admission processes.

The CEO and Director of Admissions and Training shall keep up-to-date the airline's

information reported to VATSIM and the Airline's flight system and will be responsible for

reviewing applications for upgrades and approval of manual flight reports.

It is the duty of all Staff to provide software technical support to members of the Airline,

provided that this is possible, and they will also be prohibited from participating as a Staff

or Developer of any type of production of another Airline, subject to being expelled.

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4.2. Virtual Pilots

4.2.1. Use of call sign and texture

Each member of the Airline shall make use of the call sign corresponding to the division

in which he/she is operating, in order to achieve effective recognition of the flight in the

system.

Likewise, each member of the Airline must have unloaded the corresponding texture for

its respective use according to the division with which it is operating and in case of no

material available, must use the texture of the manufacturer in the simulator and in the X-

PILOT or SQUAWKBOX.

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4.2.2. Ranks and Promotions

The following are the minimum ranks and requirements established by the Airline Staff in

any of the divisions:

Badge Range Aircraft Minimum

Hours

Student Beechcraft Baron 58 0 hrs

First Junior Officer Beechcraft 200 Super King Air

Beechcraft Baron 58

Beechcraft Super King Air 350i

Saab 340B

10 hrs

First Senior Officer Airbus 319-115SL

Airbus 320-214

Airbus 321-211

Beechcraft 200 Super King Air

Beechcraft Baron 58


Boeing 727-200 Freighter

Boeing 737-800

McDonnell-Douglas MD-83

Saab 340B

50 hrs

Captain Airbus 319-115SL

Airbus 320-214

200 hrs

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Airbus 321-211

Beechcraft 200 Super King Air

Beechcraft Baron 58


Saab 340B

McDonnell-Douglas MD-83


Boeing 737-800

Boeing 757-200


Boeing 767-300



Airbus A340-600

Airbus A300

Boeing 747-200

Boeing 747-8F

Boeing 787-800 DreamLiner

The system is fully automated, therefore, by meeting experience hours and ratings, if

required, it will generate an automatic upgrade of rank and certification of aircraft.

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4.2.3. Enablement system (type rating)

The Airline has a ratings system for each type of aircraft.

To obtain such qualifications, the virtual pilot must request training from the Director of

Training and demonstrate operational experience on the aircraft that has been operating

at the date on which he requests the training.

For the purposes of pre-enablement preparation and practice, the Airline has provided a

uniquely owned platform designed where the virtual pilot can access to consult

extracurricular material.

4.2.4. Recurring system

The virtual pilot must demonstrate its pro-efficiency in at least one of the ratings obtained.

Consequently, recurring exercises will be carried out every 180 calendar days starting the

calculation from the date on which a particular rating was obtained and the system will

randomly assign the aircraft on which it must demonstrate its pro-efficiency.

4.2.5. Flight Reporting System

The virtual pilot must report flights on the flight network used.

4.2.6. Holiday Reporting System

The virtual pilot may request a holiday period for the term of 30 calendar days, which may

be extended maximum for an equal period, provided that the member requests the

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extension. If you do not request it, the system will automatically change its status to

inactive.

4.2.7. Inactivity

Inactive status will be assigned in the system, when the virtual pilot remains for more than

15 calendar days without flying with the Airline, as a result, if inactivity persists for an

additional 7 days, the pilot will be removed from the system and expelled from the Airline.

4.2.8. Pilot Shop

ColStar Alliance has a store where you can make use of the virtual money generated by

flights and incentives made in the system. This store has several varied applications for

the different simulators in which the virtual pilot will be able to buy such items. The items

of the store are for EXCLUSIVE USE AND PERSONAL USE of the airline's pilots, they

may not be transferred, sold or distributed to third parties that are not part of it, under

penalty of legal action by the airline towards the pilot for infringing on one of the items in

numeral 5 of this document.

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5. Sanctions

The following relates the conduct that causes sanctions to members of the Airline by the

Staff:

Conduct Sanction

Incorrect diligence of two flight plans,

evidenced after review by staff.

Suspension of activities for 2 calendar

days from the day following the

communication of the sanction.

Inappropriate use of social and virtual

networks related to the Airline, for

purposes other than activities related

to its purpose.




Flight inactivity for more than 15

calendar days.




Use of inappropriate vocabulary on

social or virtual networks related to the

Airline.




Bullying to members of the Airline or

operations personnel belonging to

virtual aviation networks.




Verbal assault or threat to a member of

the Airline.

Immediate expulsion from the Airline

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Transfer of Information and/or

exclusive material owned by the

Airline to unauthorized third parties.


Flight inactivity for more than 21

calendar days.


Sabotage to the airline. Immediate expulsion from the Airline

Three written calls of attention made by

the Staff for non-compliance with any

of the duties that the virtual pilot must

attend as a member of the Airline.


Without prejudice to the list of sanctions referred to herein, if deemed necessary the Staff

may impose sanctions that are not expressly set out in this separate from the Manual:

In case of non-compliance or non-compliance with the sanctions applied by the Staff or

the VATSIM network, the virtual pilot will be expelled from the Airline. Accordingly and the

events in which it applies, the Staff may make use of any legal action to which it takes

place.

Finally, it should be noted that, without prejudice to the general and mandatory provisions

laid down in this manual, there are special and additional parameters that must be taken

care of in order to ensure the proper functioning of each of the divisions belonging to the

Airline, which are defined in the directives applicable to them. Consequently, to know its

contents they must be requested from each division as appropriate.

General Operations Manual - ColStar Alliance

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