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M a i n S t r e e t C h a m b e r ™announced that it has opened anew local chapter in RanchoCucamonga. It’s the third chap-ter to open in the Inland Empire.The other chapters are inOntario and Temecula.

“When considering where toopen new chapters, we look for

the quality of leadership avail-able and the need forMainStreetChamber services.”said John Bellave, CEO,

Ontario, C

AP

ermit N

o. 1

M A I L T O :

USDOC, Tony Michalski, USDOC Fred Latuperissa, CIEDEC, TimMurphy, U.S. Ambassador David Huebner, Rotary International,

Don Driftmier, CSUSB, Larry Rose (left to right)

SuccessWithoutSacrifice

Pg. 11

Special

What’s Bestfor YourEstate?

Pg. 5

SectionsAT DEADLINE

V O L U M E 2 4 , N U M B E R 2

www.bus jou rna l . com

$ 2 . 0 0 F e b r u a r y 2 0 1 2

The Good, the Better,and the Best!

Restaurant Reviewpg. 34

On the Dec. 29th visit to the Inland Empire region, U.S.Ambassador David Huebner to New Zealand and the independentState of Samoa, encouraged small- and mid-sized businesses to pur-sue overseas trade. The Obama administration has declared a goalof doubling U.S. exports by 2014, and some economists say over-seas markets are the best opportunity for manufacturers to find newcustomers while the domestic economy remains weak. AmbassadorHuebner was a partner at Sheppard Mullin Richter & Hampton,where he headed the law firm’s China practice in international dis-putes practices.

The briefing was a collaboration of partnerships: San BernardinoCommunity College (Economic Development Training), CaliforniaInland Empire District Export Council, California State University,San Bernardino, International Trade Administration of the U.S.Department of Commerce and the Rotary International-Rotary Clubof Ontario.

The President last week laid out his first proposed use of thatauthority by consolidating six agencies into one more efficientagency to promote competitiveness, exports and American business.Currently, there are six major departments and agencies that focusprimarily on business and trade in the federal government. The sixare: U.S. Department of Commerce’s core business and trade func-tions, the Small Business Administration, the Office of the U.S.Trade Representative, the Export-Import Bank, the Overseas PrivateInvestment Corporation, and the U.S. Trade and DevelopmentAgency. Consolidating these agencies along with other related pro-grams will help entrepreneurs and businesses of all sizes grow, com-pete, and hire, leveraging one cohe- continued on page 7

continued on page 3

MainStreetChamberAnnounces New

Chapter in RanchoCucamonga

Norm MacKenzie

THRIVENTFINANCIAL FOR

LUTHERANSCEO: Brad HewittHeadquarters: Minneapolis2010 revenue: $7.53 billionEmployees: 3,004Members: 2.2 millionBusiness: Financial-services

membership organization offer-ing life insurance, annuities,mutual funds, disability incomeinsurance and bank products

Web: thrivent.comInland Empire location:

3333 Concours, Suite 8110Ontario, CA 91764

Todd Sipe, president and CEOof Thrivent Financial Bank,will lead the new Thrivent

Federal Credit Union when itopens.

THRIVENT WILL REPLACE ITSBANK WITH CREDIT UNION

By Jim Hammerand, Minneapolis/St. PaulBusiness Journal

Thrivent Financial for Lutherans plans to convert its bank sub-sidiary into a faith-based credit union.

Minneapolis-based Thrivent is waiting on approval from theNational Credit Union Administration (NCUA) and other regulatorsto allow Thrivent Federal Credit Union, as it is proposed to be called,to open around mid-year. continued on page 3

BUSINESS JOURNAL • PAGE 2 February 2012

BUSINESS JOURNAL • PAGE 3February 2012

MainStreetChamber™ with head-quarters in Las Vegas, Nevada. “InNorm MacKenzie we have found a

visionary leader who has a genuine commitment in helping otherssucceed which is exactly what our mission is atMainStreetChamber™. “He was selected as chapter presidentbecause of his 20 years of establishing strong working relationshipswith cities, counties, special districts, and elected officials and theirstaff. Norm has served as president/CEO of Chambers of Commercefor 20 years.

We are very excited about our newest chapter expansion intoRancho Cucamonga,” Bellave continued. “We believe this chapterwill be a tremendous asset to the community and we encourageeveryone to attend the twice monthly meetings held the first and thirdTuesdays each month. If you are currently in business or are lookingto start your own business, the first step is to joinMainStreetChamber™,” said Bellave

Members of MainStreetChamber™ benefit from extensive net-working with other entrepreneurial business leaders.MainStreetChamber™ is committed to the success of each member’sbusiness and encourages every small- or home-based business ownerto attend the meetings. They are held at Antonino’s RistoranteItaliano on the first Tuesday and at the historic Sycamore Inn on thethird Tuesday. Antonino’s is located in the Thomas Winery Plaza atthe corner of Foothill Boulevard and Vineyard Avenue. SycamoreInn is located at 8318 Foothill Boulevard—both in RanchoCucamonga. The meetings go from 5:00 – 7:00 p.m.

“I’m excited about being chosen to lead MainStreetChamberRancho Cucamonga and helping small business owners finding waysto create business while keeping cost low,” said Norm MacKenzie.“MainStreet Chamber’s business model was designed to meet theneed without charging any fees to the membership. This businessmodel enables local chapter leadership to give each business owner afree lifetime membership to MainstreetChamber. The chapterderives its income from local and national sponsors.

“I encourage every small- or home-based business owner toattend the meetings where they will have the opportunity to meetmembers of the leadership team, network with other business leaders,and learn more about a chamber that is dedicated to the actual needsof small- and home-based businesses,” said MacKenzie

MainStreetChamber™ is a rapidly expanding, national member-ship organization dedicated to helping small business grow andbecome more profitable. As a preferred small business networkingorganization, they are focused on small business professionals, creat-ing fresh opportunities to connect with other entrepreneurs and tomake important business contacts at local, state and national levels.On Dec. 31st last year they grew to 300 chapters and more than100,000 members.

For further information, visit the chamber’s website at www.ran-chocucamonga.mainstreetchamber.net or call 909-204-5706.

MainStreet...continued from pg. 1

The credit union will have assetsof around $530 million and as manyas 40,000 members who are now

bank customers, Thrivent officials said. A credit union of that sizewould rank among the seven largest in Minnesota, according toMinneapolis/St. Paul Business Journal research.

Thrivent expects the NCUA, Federal Deposit Insurance Corp.,the Office of the Comptroller of the Currency and the Board ofGovernors of the Federal Reserve System to approve the move byApril.

The nonprofit predicts it will save up to $2 million annually—orup to 10 percent of the bank’s budget—on tax and regulatory expens-es, Thrivent Financial Bank President and CEO Todd Sipe said.

Credit unions traditionally cost less to run than banks, but regula-tory change was the key driver in the decision, Sipe said. The bankwould have faced higher capital requirements, additional costs and anew regulator under the recently enacted Dodd-Frank financial-reform law.

“In today’s environment, a credit union has a clear advantage inthe marketplace, and we want to bring that advantage to our mem-bers,” said Sipe, who will lead Thrivent Federal Credit Union as itspresident and CEO.

Thrivent does not plan to eliminate or add any services throughthe credit union, but expects to offer lower interest loans, better sav-ings interest rates and fewer fees.

“We’ve stripped a lot of the fee income out, and we’re well-posi-tioned to make the switch to a credit union,” Sipe said. “Who we areand who we serve isn’t changing.”

A bank converting to a credit union is very rare, said MarkCummins, president and CEO of the Minnesota Credit UnionNetwork.

Credit unions are more likely to convert to banks than the otherway around because regulators limit credit union membership (forexample, to individuals that share a common locale or employer) andbanks are unwilling to trade legal compliance costs with a restrictionof their customer base. But Thrivent’s bank conversion makes sensegiven its non-profit structure and

Thrivent...continued from pg. 1

continued on page 27

“In today’s environment, a credit unionhas a clear advantage

in the marketplace, and we wantto bring that advantage to our

members.”—Todd Sipe

BUSINESS JOURNAL • PAGE 4

I N D E XI N D E X

News and Features

What’s Best for Your Estate? A Will, a Trust,or Listing Your Beneficiary’s Name on YourDeeds and Accounts? Attorney William K. Hayesoutlines “probate” and gives us examples of estateplanning. If you don’t plan, the government has a planfor you. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Do the Right Thing—Lessons From the New York Insider Trading Cases What does “doing the right thing” mean to you? Every leader and manager in business and government and for every single person should do “the right thing.”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Success Without Sacrifice: Change Your Way of Thinking Do you believe in having it all? This article will cover two kinds of thinking—one that’s limiting and one that’s empowering. When you learn to embrace a more powerful perspective, you are going to feel like you truly have it all. . . . . . . . . . . . . . . . . . . . . . . 11

Jobless Execs: It’s Time to Dump the Old SchoolAn estimated 32,000 job seekers found work in October, but that still leaves 13.9 million reported unemployed, which means a lot of people are competing for the same job. To find work, you must go digital, recruiting expert says. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Avoiding Death by To-Do List: 15 Ways to Overcome Overload and Work Smarter in 2012 Jason Womack explains how to get a handle on your to-do lists and in-box full of e-mails. Too many of us are overwhelmed, but you can change that reality. . . . . . . . . . . . . . . . . . . . . . 16

Columns

Legal Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

The Lists:

Architectural/Engineering Firms. . . . . . . . . . . . . . . . . . . 6

Residential Real Estate Builders Serving the Inland Empire. 10

Top Commercial/Industrial Contractors. . . . . . . . . . . . . . 18

Banks in the Inland Empire. . . . . . . . . . . . . . . . . . . . . . . 20

Investments and Finance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Diversity in the Workplace. . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Success and Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Human Resources and Recruitment. . . . . . . . . . . . . . . . . . . . 12

Real Estate Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Computer Column. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Organizational Skills. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Sales and Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . 19

Mark Your Calendar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Inland Empire People and Events. . . . . . . . . . . . . . . . . . . . . . 29

Restaurant Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Manager’s Bookshelf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

New Business Lists:

County of San Bernardino. . . . . . . . . . . . . . . . . . . . . . . . 40

County of Riverside. . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Executive Time Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

February 2012

Vol. 24, No. 2, February 2012 --- Inland Empire Business Journal is published monthly by DailyPlanet Communications, Inc., 1801 Excise Street, Suite 111, Ontario, CA 19761. (909) 605-8800.Bulk rate U.S. postage paid, Ontario, CA, permit No. 1. Send address changes to: Inland EmpireBusiness Journal, P.O. Box 1979, Rancho Cucamonga, CA91729. Information in the Inland EmpireBusiness Journal is deemed to be reliable, but the accuracy of this information cannot be guaran-teed. The management of the Inland Empire Business Journal does not promote or encourage theuse of any product or service advertised herein for any purpose, or for the purpose or sale of anysecurity. “Inland Empire Business Journal” trademark registered in the U.S. Patent Office 1988 byDaily Planet Communications, Inc. All rights reserved. Manuscripts or artwork submitted to theInland Empire Business Journal for publication should be accompanied by self-addressed, returnenvelope with correct postage. The publisher assumes no responsibility for their return. Opinionsexpressed in commentaries are those of the author, and not necessarily those of the Inland EmpireBusiness Journal. Subscription payment must accompany all orders for the monthly journal orannual Book of Lists. Copyright 2012 Daily Planet Communications, Inc.

Quotes on the FutureI object to people running down the future. I am going to livethe rest of my life there, and I’d like it to be a nice place.

Charles F. Kettering

The best thing about the future is that it comes only one day at atime.

Abraham Lincoln

Even if I knew that tomorrow the world would go to pieces, Iwould still plant my apple tree.

Martin Luther

The only limit to our realization of tomorrow will be our doubtsof today.

Franklin D. Roosevelt

PUBLISHER’S ADVISORY BOARD

Julian Nava, Ph.D., Former U.S. Ambassador to Mexico

Barbara L. Crouch, Human Resource Consultant

Cliff Cummings, Toyota of San Bernardino

PUBLISHED BY BOARD CHAIRMANDaily Planet Communications, Inc. William Anthony

MANAGING EDITOR ACCOUNT EXECUTIVEIngrid Anthony Mitch Huffman

STAFFTravel Editor: Camille Bounds Art Director: Jonathan Serafin

Consultant: Mel Pervais Sales: Mitch Huffman

CORRESPONDENTS AND COLUMNISTS

Sean Belanger Joelle K. Jay, Ph.D. Colleen Aylward Bill AnthonyJ. Allen Leinberger Jason Womack Ingrid Anthony Diane CiottaHenry Holzman Jim Hammerand Gerard D. MuttukumaruAssemblyman Mike Morrell Attorney William K. Hayes

CONTACT US

William J. Anthony Publisher & Producer [email protected]

Ingrid Anthony Managing Editor [email protected]

Jonathan Serafin Art Director [email protected]


LEGAL NOTESLEGAL NOTES

What’s Best for Your Estate? A Will, aTrust, or Listing Your Beneficiary’sName on Your Deeds and Accounts?

By Attorney William K. Hayes“Probate” is one of those words that most of us know has some-

thing to do with dying and asset distribution, but beyond that we’renot sure what else is involved. Probate is a process to transfer own-ership of the deceased person’s assets to her or his beneficiaries andto make sure that all appropriate debts have been paid.

The new owner of the deceased person’s assets might be a cred-itor, a beneficiary under a will, or (if the decedent dies without a will)

a beneficiary from a pecking order of“intestate heirs” set forth by state law.The term “intestate” applies to estateswhere the deceased person did noestate planning and “testate heirs” arethose who have been specifically des-ignated as heirs in a will or trust.

You are not experiencing your bestanalytical moments if you think thatletting the probate court handle yourestate planning is preferable to creat-ing your own plan. Only the unin-formed believe that intestate probate,also known as “the government’sestate plan for you if you don’t haveyour own,” is preferable to planningahead to protect your family and the

assets that you’ve spent your entire life developing.If you do no estate planning, the government has a plan for you

which it will implement. However, if you should plan for your estate,there are three fundamental goals that you will want to achieve:

(1) To transfer your property to those you designate in a timelyand efficient fashion,

(2) To provide for your own physical needs and the managementof your property if you are physically or mentally unable to do soyourself, and

(3) To minimize the amount of estate taxes imposed by the gov-ernment as your property passes to succeeding generations.

No Estate Planning at All Did you know that you have an estate plan even if you’ve never

made a will or trust? It’s true. The government has prepared a “stand-by estate plan” for everyone who has failed to plan his or her estate.The government’s estate plan is known as “intestate succession”which means that you died without planning.

You’ll usually get a cheer from probate attorneys and the IRSwhen you do this type of non-planning. The IRS will be happy if youhave an estate which may be subjected to estate taxes and probateattorneys will be happy because they get a percentage of your grossestate for handling the probate proceeding.

So in effect you have planned. You just inadvertently planned tohave the IRS and a probate attorney named as your beneficiaries. Itis not unusual that at the end of a probated estate, your heirs receivenothing but the attorney and the administrator get paid their percent-age of the gross value of the estate in accordance with state law.

While having the government continued on page 21

William K. Hayes


N/A = Not Applicable WND - Would not Disclose na = not available. The information in the above list was obtained from the companies listed. To the best of our knowledge the information supplied is accurate as of press time. Whileevery effort is made to ensure the accuracy and thoroughness of the list, omissions and typographical errors sometimes occur. Please send corrections or additions on company letterhead to: The Inland Empire Business Journal, P.O.Box 1979, Rancho Cucamonga, CA 91729-1979. Copyright 2012 by IEBJ.

Architectural/Engineering FirmsRanked By Inland Empire Billings

Firm Billing $ I.E.Offices Types of Services Industries Served Marketing Contact Top Local Exec.Address Inland Empire Co. Wide Title TitleCity, State. Zip Company Wide Headqtrs. E-Mail Address Phone/Fax

E-Mail Address

RBF Consulting $165,000,000 3 Subdivision & Public Works Engineering, Land Private Developers Terryn O’Brien Ron Craig1. 3300 E. Guasti Rd., Ste. 100 $36,000,000 15 Surveying & Planning, Environmental Analysis, Environmental Public Relations Director Senior Vice President

Ontario, CA 91761 Irvine Structural Design & Water Resources Engineering, Public Works (949) 472-3505/974-4004Transportation Planning Municipalities www.rbf.com

Stantec $58,000,000 3 Civil Engineering Land Development, Public Works, na Eric Neilsen2. 22690 Cactus Ave., Ste. 240 $18,200,000 17 Planning/Environmental Industrial Energy/Power, Vice President

Moreno Valley, CA 92553 Costa Mesa Surveying/GPS Telecommunications (949) 923-6001/923-6026

P&D Consultants $26,000,000 1 Environmental Local, State Cyd Brandvein John Kinley3. 999 Town & Country Rd., 4th Floor $6,000,000 6 Civil and Structural Engineering Real Estate Vice President President

Orange, CA 92868 Orange Building and Safety (714) 835-4447/285-0740

TMAD Taylor & Gaines $26,000,000 1 Consulting Healthcare Ileen Rathnam Albert Chu4. 800 N. Ferrari Ln., Ste. 100 $152,000,000 23 Building Engineers Education Director of Marketing CEO/Chairman

Ontario, CA 91764 Pasadena Government (909) 477-6915/477-6916

HMC Architects $23,767,860 1 Architecture, Planning, Education Tracy Black Robert Kain, AIA, LEED5. 3270 Inland Empire Blvd. $75,970,896 10 Interior Design, Master Planning, Healthcare VP of Marketing Exec. Vice President

Ontario, CA 91764-4854 Ontario Renovation, Space Planning Government (909) 989-9979/483-1400

WLC Architects, Inc. $20,000,000 1 Master Planning Educational na Jim Dicamillo6. 10470 Foothill Blvd. $11,000,000 3 Architectural Design Civic President

Rancho Cucamonga, CA 91730 R. Cucamonga Construction Administration Private (909) 987-0909

David Evans and Associates, Inc. $19,400,000 1 Engineering, Surveying, Transportation na Maria Marzoeki7. 4200 Concours St. $151,700,000 22 Landscape Architecture, Architecture Land Development, Energy Vice President

Ontario, CA 91764 Portland, OR Planning and Construction Management and Water Resources (909) [email protected]

Webb & Associates $15,000,000 1 Public Works Engineers Home Builders Steve Webb Matthew E. Webb8. 3788 Mc Cray St. $16,000,000 1 Land Development Engineers Public Agencies Dir. of Business Dev. President

Riverside, CA 92506 Riverside Environmental Analyst Infrastructure Financing (951) 686-1070/[email protected]

Hernandez, Kroone & Associates $14,000,000 1 Civil & Traffic Engineering Transportation Anne Hernandez Richard R. Hernandez, P.E.9. 234 E. Drake Dr. $16,000,000 3 Land Surveying Construction Bus. Dev. Director Principal

San Bernardino, CA 92408 San Bernardino GIS Mapping Planning and Development (909) 884-3222/[email protected]

Psomas $9,000,000 1 Civil Enginerring, GIS, Public Agencies Tom Rider Leni Zarate10. 2010 Iowa Ave., Ste. 101 $130,000,000 10 Survey, Land Planning, Developers, Architects Business Dev. Mgr. Vice President

Riverside, CA 92507 Los Angeles Environmental (951) 787-8421/[email protected]

Associated Engineers, Inc. $8,000,000 2 Construction Management, Governments, Kay Toliver April Morris11. 3311 E. Shelby St. Civil Engineering, Architects, Bus. Dev. Associate President/CEO

Ontario, CA 91764 Ontario Utility Design & Coordination Commercial/Residential (909) 980-1982/[email protected]

Engineering Resources of So. Cal., Inc. $7,500,000 2 Civil Engineering Government, Special Districts, Robert Righetti Matt Brudin12. 3550 E. Flordia Ave., Ste. B $3,500,000 1 Municipal Services Private, Water Resources Marketing Director President

Hemet, CA 92544 Hemet Water/Wastewater (951) 765-6622/342-5489www.erscinc.com

RMA Group, Inc. $6,257,400 1 Geotechnical Engineering, Public Works, Residential, Kerri Craft Slawek Dymerski13. 12130 Santa Margarita Ct. $7,511,700 2 Geology, Transportation, Education, Lead Marketing VP

Rancho Cucamonga, CA 91730 Rancho Cucamonga Construction Inspection, Commercial Retail, Aviation (909) 989-1751/989-4287Materials Testing [email protected]

AEI-CASC Consulting $6,000,000 1 Civil Engineering, Surveying Private Development Amy Ardis Rick Sidor14. 937 S. Via Lata, Suite 500 $8,000,000 4 Environmental Engineering Contractors, Public Works Marketing P.E./President

Colton, CA 92324 Colton Planning Industrial Facilities [email protected] (909) 783-0101/[email protected]

Ludwig Engineering $6,000,000 1 Civil Engineering, Land Development, Jim Fry Glen Ludwig15. 109 E. Third St. $6,000,000 1 Surveying, Transportation, Vice President President

San Bernardino, CA 92410-4801 San Bernardino Land Planning Water Engineering (909) 884-8217/[email protected]

Nolte Associates, Inc. $5,200,000 2 Planning, Public Agencies, Deborah Schroeder Steve Crevoiserat16. 7245 Joshua Lane 2 Civil Engineering, Private Developers Branch Manager Manager

Yucca Valley, CA 92284 Yucca Valley Land Surveying (760) 365-7638/365-2146

Wilson & Company, Inc., Engineers $5,090,446 1 Engineering, Railroad, Public Works, Stephanie Guida Larry Long17. 625 E. Carnegie Drive, Ste. 100 $68,645,162 17 Architecture, Transit Angencies, Marketing Manager Associate Vice President

San Bernardino, CA 92408 Albuquerque, NM Planning, Surveying, Private [email protected] (909) 806-8000/806-8099Mapping Services [email protected]

continued on page. 15


sive Department with one mission:to spur job creation and expand theU.S. economy. Temecula manufac-

turer Roy Paulson has been selected as the inaugural chairman of anewly formed group of Riverside County business executives thatwill develop ways to increase the flow of exported goods from theregion.

Paulson is president and CEO of Paulson Manufacturing, whichmakes plastic shields and other protective gear used by medicalteams as well as police and military forces. His products, used byforeign and domestic riot police, are often seen on televised newsreports.

Kusum Kavia, co-owner of Combustion Associates, a Coronabusiness that makes power generation units manufactured mostly forexport, was named vice chairman. Kevin Floody, international busi-ness manager for automotive part manufacturer K&N Engineering,was named treasurer. John Ryan, president of Canyon Lake-basedRyan Systems, is the secretary. Ryan is developing temperaturemonitoring devices used in the shipment of food.

“Our goal is to increase sales, and when you do that you canincrease employment opportunities,” Paulson said. “RiversideCounty is not taking the path of least resistance here. We want to beforward-thinking on this.”

Many of the county’s more successful manufacturers have foundmarkets overseas, although advocates admit the potential road-blocks, which can run from customs and transportation issues to thechallenge of negotiating with a foreign company or government, canmake it seem like a daunting process.

This association, Paulson said will be able to refer local factoryowners to government resources that exist to smooth out businessdeals such as these,

Fred Latuperissa, the regional director (Riverside and San

U.S. Exports...continued from pg. 1

County Names Leaders ofManufacturer/Exporter Council

Bernardino Counties) for the International Trade Administration,U.S. Department of Commerce said the Inland Empire (Ontario,Ca) U.S. Export Assistance Center (128 commercial offices locatedin U.S. Embassies and Consulates in more than 75 countries) contin-ues to support these efforts through colloboration and partnership.

The U.S. Commercial Service provides assistance for U.S.exporters, through trade counseling, market intelligence, businessmatchmaking, and commercial diplomacy. In addition the SBA isco-located in the center to help develop trade finance and insurancestrategies that align with particular business objectives in complet-ing the export transaction.

For further information: call 909-466-4146 or visit:www.export.gov/inlandempire.

Construction company growingdespite economy’s slow recovery

I.C.E. Builders announced the opening of an Inland Empireoffice to enhance its presence in Riverside and San Bernardinocounties. The new office is located in the city of Ontario. Theadditional office location strategically supports an increased vol-ume of projects and customers in the Inland Empire. Gray-ICEBhas recently been awarded projects in Riverside, Moreno Valley,Pomona and Apple Valley. In addition to local new hires, currentteam members mainly residing in the Inland Empire were relocat-ed from Gray-ICEB’s Anaheim headquarters. According to com-pany President Bob Moore, “We continue to grow in this chal-

lenging economic environ-ment by striving to under-stand our customers’ busi-ness goals and aligning ourstrategic design and con-struction solutions to meetand exceed those goals.Being located nearer to thedistribution and industrial

customers in the Inland Empire increases our ability to add evenmore value for our customers.”

BUSINESS JOURNAL • PAGE 8

DUFF & PHELPS/INLAND EMPIRE BUSINESS JOURNALSTOCK CHART

Duff & Phelps, LLCOne of the nation’s leading investment banking and financialadvisory organizations. All stock data on this page is provided byDuff & Phelps, LLC from sources deemed reliable. No recom-mendation is intended or implied. (310) 689-0070.

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Channell Commercial Corp.

CVB Financial Corp. (H)

EMRISE Corporation

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Hot Topic Inc.

Kaiser Federal Financial Group, Inc. (L)

Outdoor Channel Holdings, Inc.

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Watson Pharmaceuticals, Inc.

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Monster Beverage Corporation 9,752,510

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American States Water Company 1,489,540

D&P/IEBJ Total Volume Month 64,449,680

Ticker 1/20/12 12/30/11 %Chg. 52 Week 52 Week Current P/E ExchangeClose Price Open Price Month High Low Ratio

AWR

CHNL

CVBF

EMRI

MNST

HOTT

KFFG

OUTD

FACE

PROV

WPI

35.68 34.90 2.2 38.10 30.53 15.5 NYSE

0.25 0.18 37.4 0.45 0.02 NM OTCPK

10.97 10.03 9.4 11.22 7.28 14.2 NASDAQGS

0.55 0.43 27.9 1.01 0.20 NM OTCBB

104.52 92.14 13.4 104.75 53.28 36.0 NASDAQGS

7.33 6.61 10.9 8.74 5.05 NM NASDAQGS

13.20 12.82 3.0 14.70 9.58 13.4 NASDAQGS

7.82 7.46 4.8 8.50 5.18 101.6 NASDAQGS

3.00 3.20 -6.3 6.79 2.54 NM NASDAQGS

9.50 9.32 1.9 9.76 6.90 9.9 NASDAQGS

58.14 60.34 -3.6 73.35 53.08 40.0 NYSE

Company Current Beg. of Point %ChangeClose Month Change

Monster Beverage Corporation (H) 104.52 92.14 12.38 13.4%Hot Topic Inc. 7.33 6.61 0.72 10.9%CVB Financial Corp. (H) 10.97 10.03 0.94 9.4%Outdoor Channel Holdings, Inc. 7.82 7.46 0.36 4.8%Kaiser Federal Financial Group, Inc. (L) 13.20 12.82 0.38 3.0%

Company Current Beg. of Point %ChangeClose Month Change

Physicians Formula Holdings Inc. 3.00 3.20 -0.20 -6.3%Watson Pharmaceuticals, Inc. 58.14 60.34 -2.20 -3.6%Provident Financial Holdings Inc. (H) 9.50 9.32 0.18 1.9%American States Water Company 35.68 34.90 0.78 2.2%Kaiser Federal Financial Group, Inc. (L) 13.20 12.82 0.38 3.0%

THE GAINERSTop five, by percentage

THE LOSERSTop five, by percentage

February 2012

City of Desert Hot Springs PlanningCommission Approves Aloha Solar

Energy ProjectThe Planning Commission for the City of Desert Hot Springs

unanimously approved all land use entitlements for the Aloha SolarEnergy project at the commission’s meeting of Jan. 10, 2012.

The Aloha Solar Energy Project will include two (2) projects thatwill generate a combined 2.94 MW of solar energy under theCalifornia Renewable Energy Small Tariff Program (CRESTProgram). The CREST Program was designed by the CaliforniaPublic Utilities Commission (CPUC) in concert with major investorowned utilities to allow for smaller power producers to be competi-tive in the process of providing needed renewable energy within theState of California.

The project will cover approximately 14.4 acres and has a totalproject cost of about $10 million. The project developer indicatedthat it will take a team of about 20 people six (6) months to constructthe project and will add another couple of permanent jobs to maintainthe facility.

In deliberating the project, Planning Commissioner Steve Sobottastated, “…This project creates new local jobs, provides new revenue,is privately funded, no noise, no emissions, no impacts on schools,water or sewer facilities, and with changes we made tonight allimpacts are mitigated. Bring us more of these.”

City of Desert Hot Springs Mayor Yvonne Parks goes further,“Our community set out four years ago to become a vibrant, diversi-fied economic engine. We are continued on page 39


DO THE RIGHT THING - LESSONS FROM THE NEW YORK INSIDERTRADING CASESBy Gerard D. Muttukumaru

The legendary AfricanAmerican film director SpikeLee won an Oscar in 1989 forhis movie “Do the RightThing.” He also won theGolden Globe award for bestdirector. What does this meanfor every leader and managerin business and governmentand for every single personliving on this planet today?What should our schools, col-leges, universities and everycorporate education and train-ing program be teachingtoday?

Raj Rajaratnam, founder ofthe large hedge fund company,Galleon, has been sentencedin New York. Rajat Gupta hasbeen charged with insidertrading. He was the flamboy-ant former managing directorof the world’s most “presti-gious” management consult-ing firm, McKinsey, and for-mer board member of Procterand Gamble, and GoldmanSachs, and co-founder of the“prestigious” Indian School ofBusiness in Hyderabad.Should he have made thatdreadful phone call to hisfriend Raj Rajaratnam, sec-onds after the Goldman Sachsboard meeting disclosing“privileged information?” Wasthis the right thing to do?

In January 2010, RajatGupta's protégé at McKinsey,Anil Kumar, pleaded guilty toinsider trading charges andwas the star government wit-ness in U.S. versusRajaratnam, a case against hisbillionaire friend and GalleonGroup founder RajRajaratnam. What separatedAnil Kumar from the pack?

In addition to being a co-founder of the Indian Schoolof Business, he was the U.S.chairman of India’s largestbusiness lobby, theConfederation of IndianIndustry. As the chairman ofthe Knowledge Center andAsia Center at McKinsey, he

pioneered the concepts ofKnowledge ProcessOutsourcing and BusinessProcess Outsourcing.According to the Londonbased Financial Times “asmuch as Anil Kumar wasadmired for his business abili-ty and sharpness, he also drewfire for what was seen as hisarrogance.” During the dotcom bubble, Anil Kumar head-ed McKinsey’s technologyand Internet operations, wherehe and his mentor, RajatGupta, created a program toallow the firm to accept stockin lieu of consulting fees. Thearrests have now promptedinquiries into McKinsey’s sen-ior leadership and businessmodel.

What is intriguing is thatall these individuals were bril-liant business people whograduated from the world’smost prestigious businessschools. But what did theseinstitutions really teach them?Did they teach them to begood and decent human beingsand to do the right thing? Letus not celebrate their fall fromgrace, but learn the lessonsthat must be learned.

It is interesting to note thatall three of these brilliant indi-viduals are from South Asia!The lead lawyer prosecutingthem for the U.S. governmentis Preet Bharara—from India!I wonder what will happen tothe bigger culprits in the nearfinancial meltdown, most ofwhom are non-Asian! Wouldany of this have happened ifthe people who ran theseorganizations were women?Probably not! I don't know.

Every enterprise must havea business model. Every indi-vidual must have one or morerole models. The core of thismodel must be “to do the rightthing” no matter what the costto our organizational and per-sonal lives.

What does this all mean to

leaders and managers in busi-ness and government and ordi-nary citizens?

Gurus may come and go,but what really changes? Dowe become non-judgmental,compassionate, humble, for-giving and better humanbeings? What really haschanged in organizations?

Many management gurusworked very closely with theleadership of Goldman Sachsand the financial institutionsinvolved in the global eco-nomic crisis. What have theyreally taught them? Theyclearly did not teach them todo the right thing! Right afterthe U.S. taxpayers bailed themout just over a year ago, themanagement gave themselvesmassive bonuses! They con-tinue this practice. The pri-mary function of a board ofdirectors and the top manage-ment of any organization is tolead by example and set the“right” tone. How many dothis? Look how the boards ofthe “most respected” invest-ment bank in the worldGoldman Sachs and the otherleading banks and companiesthat brought the global econo-my to the precipice haveacted? These are brilliant indi-viduals who were taught byIvy League Schools to createthe sexiest of financial instru-ments that almost destroyedthe world as we know it. Theyforgot what must be the firstcourse in any school, collegeor university: LIFE 101: Dothe right thing.

Fortune magazine everyyear lists the world’s mostadmired and respected compa-nies. What are they reallyrespected for? How do theymeasure “respect?” Is “doingthe right thing” at the top ofthe list! It must be.

Personnel departmentswhich focused on the hiring,development and firing ofpeople, have today rebranded

themselves. We now have vicepresidents and directors of tal-ent development, peopledevelopment, humanresources, learning and devel-opment, leadership develop-ment and even chief peopleofficers! What are they reallydoing? Their primary missionmust be to teach their peopleto do the right thing no matterwhat the cost and be decenthuman beings who strive tolive the golden rule.

A few years ago I wrote anarticle published in the globalmedia on “Competenciesneeded for the new globaleconomy.” In the interest ofspace, I selected five compe-tencies. I must confess that Ioverlooked the paramountcompetency; teaching everyleader, manager and employeeto do the right thing no matterwhat the cost. The greatAmerican leader, MartinLuther King, once observed:“What we have to fear is notthe words of our enemies butthe silence of our friends.”What do we do in our homesand in the workplace when wesee something wrong done to afamily member or colleague?What do we do when we knowour employer is not doing theright thing?

The German philosopher,Immanuel Kant, onceobserved: “Two things strikeme with awe; the starry heav-ens above and the moral lawwithin.” We cannot escapethis. The first and greatest les-son that must be taught inevery pre-school, Montessori,high school, professionalinstitute, college and universi-ty, must be a sense of right andwrong. I believe that mosthuman beings deep insideknow what is right and what iswrong. But so often, we do thewrong thing. Why? Becausethe right thing is so damn hardto do. It also often comes at a




Residential Real Estate Builders Serving the Inland EmpireRanked by sales Volume

Firm Sales $ Sales $ Number of Units Single Apts. Condo Year End Top Local ExecutiveAddress 2011 Volume 2012 Projection Constructed in 2009 Family Town Homes Inventory TitleCity, State, Zip Total Phone/Fax

E-Mail Address

KB Home $421,000,000 $334,000,000 1,480 1,709 0 0 32 Steve Ruffner1. 36310 Inland Valley Dr. President

Wildomar, CA 92595 (661) 219-6901/677-2802www.kbhome.com

D.R. Horton $312,000,000 N/A N/A 280 0 N/A 2 Steve Fitzpatrick2. 2280 Wardlow Cir. President

Corona, CA 92880 (951) 272-9000/272-9797www.drhorton.com

K. Hovnanian Homes, Inc. $300,000,000 N/A 720 700 0 51 200 John Jessup3. 13545 Brittle Brush Ct. President

Rancho Cucamonga, CA 91739 (909) 899-4589/899-3027www.khov.com

Richmond American Homes $282,000,000 $309,000,000 489 681 0 0 N/A Leonard Miller4. 5171 California Ave., Ste. 120 President

Irvine, CA 92617 (949) 467-2600/467-2601www.richmondamerican.com

MBK Homes Ltd. $250,000,000 $315,200,000 500 320 0 N/A N/A Tim Kane5. 175 Technology Dr., Ste. 200 President

Irvine, CA 92618 (949) 789-8300/789-9375www.mbkhomes.com

Stratham Homes, Inc. $41,000,000 $51,000,000 200 180 0 0 0 Ali Razi6. 2201 Dupont Dr., Ste. 300 President

Irvine, CA 92612 (949) 833-1554/833-7853www.strathamhomes.com

Fieldstone Communities, Inc. na 210,200,000 N/A 302 0 0 N/A Frank Foster7. 2 Ada St., Ste. 200 President/CEO

Irvine, CA 92618 (949) 790-5400/759-3344www.fieldstone-homes.com

DIVERSITY IN THE WORKPLACEDIVERSITY IN THE WORKPLACE

The (Frustrating) Quest for Gender Diversity: Awareness May Be the KeyBy Caroline Turner

Although women havemade much progress in reach-ing the leadership levels ofbusiness, the progress is disap-pointing—and stalled. What isso stubborn about this issue?Why aren’t more women mak-ing it to (and staying at) thetop? The answer may be inbecoming more aware of whywomen leave and of what theybring to the table.

Women now representabout half of the hiringpipeline, entry-level positionsand total workforce. But ateach level of management,women represent a lower per-centage. According to Catalyst,while women represent 47.6%of today’s workforce, in theFortune 500 in 2011 they repre-sent only 14.4% of executiveofficers, 7.6% of top earnersand 3.2% of CEOs. The profes-sions reflect the same pattern.Catalyst reports, for example,that in law firms women makeup about 45% of associates but

only 19% of partners.Where do women go

between the entry and upperlevels? They leave. Researchconfirms that women havehigher attrition rates than men.Even if women don’t literallyleave, they dis-engage, stall outor just quit climbing. “Leave”is shorthand for all of that.And, when they literally leave,few drop out of the workforce;most go to another employer orstart their own businesses.

There is lots of focus on theissue. Last spring the WSJdevoted several pages of ink tothe question, “Where are all thesenior level women?” A newCatalyst research reportobserves that the problem is notthat women aren’t doing theright things to get promoted.Those who do still lag behindmen. A recent article inMcKinsey Quarterly concludesthat the problem lingersbecause it arises from “invisi-ble mind-sets.” I agree.

The “quit rate” of women ishardly a reason not to hire andsupport women. It is a reasonto try to keep them. The busi-ness case for gender diversityin leadership is compelling.Companies with a balance ofmen and women leaders do bet-ter on most financial meas-ures—return on equity, returnto shareholders, stock price,etc. They tap into a hugewomen’s market. They attractthe best talent from the gender-diverse talent pipeline. Genderdiversity is simply good busi-ness.

To increase retention ratesof women, business leadersneed to understand why women“leave.” The first cause peopletend to name is “work-life bal-ance”—the fact that womengenerally spend more hours aweek caring for children andaging parents. This factor isobviously real. But it isoverblown. First, not wantingto burn bridges when they

depart, smart women often usethe common and acceptablereason, they “want to spendmore time with family,” ratherthan talk about other factors.Second, research shows that“work-life balance” becomesless tolerable when there areother factors at play.

What are those other fac-tors? They are factors thatlower the engagement ofwomen, which lowers reten-tion—and bottom line results.Both Catalyst and the Centerfor Work Life Policy divide thecauses of women leaving thebusiness world into “pull fac-tors” (like family care) and“push factors,” negative ele-ments about the work environ-ment or job. Two major pushfactors involve:

• Acceptance—womennot feeling fully valued oraccepted, and



SUCCESS AND MANAGEMENTSUCCESS AND MANAGEMENT

Success Without Sacrifice: Change Your Way of ThinkingBy Joelle K. Jay, Ph.D.

Do you believe in having itall?

A lot of people have givenup on this idea. They act as iftheir lives are limited to aseries of trade-offs, and theyend up making difficult choicesthey really don’t want to make.

Take Whitney. Whitneywas a leading journalist whoused to travel constantly,worked non-stop and was start-ing to feel bitter and jaded. Inorder to succeed in her career,she thought she had to sacrificeeverything. She ate on theroad, barely got enough sleep,and never had time to relax andenjoy her family and friends.She almost never had qualitytime to herself.

In her mind, this was thesacrifice she had to make. Butthat’s a very limited view.There’s another way Whitneywould be able to approach herlife – one that would be morefulfilling and sustainable,while still making it possible tobe the successful career womanshe wanted to be.

This article will cover twokinds of thinking—one that’slimiting, and one that’sempowering. When you learnto embrace a more powerfulperspective, you are going tofeel like you truly have it all.

Either/Or ThinkingTake a closer look at

Whitney’s assumptions. WhenWhitney was sacrificing her-self, her health, and her rela-tionships for her job, she wasassuming that she had tochoose between different partsof her life to make it all work.

• Either she could get thebreaking story or she could getenough sleep.

• Either she could travelnon-stop or she could give upher career dreams.

• Either she could beknown for her quality journal-ism, or she could have a life.

These are the kinds ofassumptions many of us makeabout our own lives. This isEither/Or Thinking.

Either/or thinking meansthinking in black and white.

• Either I can make a dif-ference or I can make money.

• Either I can be relaxedor I can be accomplished.

• Either I can be happynow, or I can be happy later.

Either/or thinking is anextremely restrictive, yet com-mon, way of viewing theworld. We can box ourselvesinto a corner believing we caneither have this or that, and weforce ourselves to make achoice.

Not so. If you pay attentionto your usual thought patterns,you can learn to change theones that limit you or hold youback.

Both/And ThinkingFor Whitney, the sacrifice

of a high-powered career hadtaken its toll long enough, andWhitney was ready to quit. Shecalled it “retiring,” but anyonecould see Whitney didn’t reallywant to leave the job that sheloved. She just figured if shewanted a better quality of life,she was going to have to makea choice.

What if there was anotherpossibility? What if she couldcontinue to work and excel andalso improve her quality oflife?

When Whitney opened upto this idea, suddenly a newworld of possibilities becameapparent. Maybe she couldlengthen her business trips –even by a day – so she could

both complete her reportingand also have time to catch herbreath and take some time forherself. Maybe she could getsome administrative help soshe could both meet deadlinesand also get out from under therest of the paperwork. Maybeshe could brainstorm creativeoptions for redesigning herschedule (redistribute thework, work from home, get anintern, etc.) so she could bothkeep up with the fast-pacedculture of the business and alsolead the way to a higher quali-ty of work and life.

This is the kind of creativethinking that can free us fromthe sacrifice. This is Both/AndThinking, because it helps yousee new possibilities—possi-bilities in which you can final-ly have it all.

Both/and thinking meanscombining ideas for a morestreamlined, synergisticapproach. Just look at how asimple change in wording canshift your perspective.

Either/or: Either you canwork a less crazy schedule oryou can keep your job.

Both/and: You could bothwork a less crazy schedule andalso keep your job.

Either/or: Either you canretire, or you can stay busy andactive.

Both/and: You can bothretire and also stay busy andactive.

Either/or: Either you canexercise and rest, or you canfulfill your responsibilities.

Both/and: You could bothexercise and rest and also ful-fill your responsibilities.

Just reading these sen-tences, can you see howboth/and thinking opens up the

possibilities? By practicingboth/and thinking, you’ll startto see different aspects of yourlife overlapping to get the realsynergy going. Then themomentum will take on a lifeof its own.

Having it AllYou can learn to practice

more expansive thinking –learning to be more, do more,and achieve more by thinkingin powerful ways. Ask your-self, “How can I pull togetherthe different parts of my life soI can both be a better leaderand also lead a better life?

There’s a simple exerciseyou can use any time you findyourself stuck in Either/Orthinking that will help youthink in more expansiveBoth/And ways.

1. Notice where you areforcing yourself to make adecision. (“Either I can havethis or I can have that.”)

1. Identify the two thingsbetween which you are forcingyourself to choose. (Work orrest? Make money or have fun?Get ahead or enjoy my life?)

1. Bring together thosetwo things in a single sentence.How can I both_______andalso_______?

When you take this kind ofthinking to heart, you will beliving and leading with integri-ty. You will be who you sayyou want to be and doing whatwant to do. In the bigger pic-ture of your life, that amountsto “having it all.”

Please visitwww.TheInnerEdge.com andclick on Newsletter, or [email protected]. formore information.


Jobless Execs: It’s Time to Dump theOld School

To Find Work, You Must Go Digital,Recruiting Expert Says

The nation’s unemployment rate may be inching downward, butthe out-of-work figures have remained in the 9.0 to 9.2 percent rangesince April 2011, according to Bureau of Labor statistics.

An estimated 32,000 job seekers found work in October, but thatstill leaves 13.9 million reported unemployed, which means a lot ofpeople are competing for the same job.

So how do you stand out in that crowd?“It used to be that executives could network their way onto the

CEO’s schedule, maybe on the golf course or a chance meeting atlunch or a ball game,” says Colleen Aylward, a recruitment strategyexpert and author of “From Bedlam to Boardroom: How to Get aDerailed Executive Career Back on Track!”(www.devonjames.net/the-book). “It’s now up to you to gather yourdata, polish it up and position it where people will find you—andthat’s one of the biggest shocks in the executive job seeker’s worldright now.”

It’s a message that unemployed execs in their later years may notwant to hear, but it’s one they need to get their collective arms aroundas the economy tries to rebound. The old-school train has left the sta-tion—permanently—and if 40- and 50-something prospects want tocompete for top-flight executive positions, it’ll mean breaking oldhabits and exiting their comfort zones.

Two words: digital brandAylward says it’s time to become an authority on-line and to cre-

ate a virtual network of business connections so that you can easilybe found.

“Just when they thought their golden years entitled them to being‘served’ by recruiters, members of that older generation now have todo homework and market themselves,” says Aylward, who inter-viewed thousands of jobless executives over 20 years.“They don’twant to hear it, or believe it, but it’s reality.”

According to surveys, 89 percent of employers use a form ofsocial media to identify job candidates, with LinkedIn, Facebook andTwitter the most popular. LinkedIn, with its more than 135 millionmembers, dominates the competition, with 86 percent usage com-pared to just 50 percent for Facebook and 45 percent for Twitter.

Sounds like a good place to start.After embracing social media (even building a personal website),

Aylward has these tips:

• Streamline your strengths with specific examples. It’s notthe interviewer’s job to figure out what your strengths might be; it’sthe candidate’s job. The days of clever cover letters opening doors aregone. Those resumes and on-line profiles better be stronger than everand packed with data and specific accomplishments.

• Don’t waste time with external executive recruiters. Theydon’t find jobs for people. You need to get in front of the internal cor-porate recruiters who are searching for you online. So help them dotheir job by researching companies online yourself, as well as locat-ing jobs yourself, introducing yourself to a prospective employer andconversing directly with hiring managers—online.

HUMAN RESOURCES ANDRECRUITMENT

HUMAN RESOURCES ANDRECRUITMENT


SAN BERNARDINO NEIGHBORHOOD CENTER SALEREE-CHARGES INLAND EMPIRE RETAIL INVESTMENTMARKET

In a unique retail sale, a newly developed Ree-Charge ‘N Go ®neighborhood center in San Bernardino traded hands. Built in 2009,the property is not only anchored by 7-Eleven and T-Mobile butoffers a charging station that can re-charge multiple electric vehiclesat once.

According to Jian Torkan, president of ICO Real Estate Group,Inc. who developed this property, “This is the first privately ownedLevel III DC Fast Charging station electric charging station that wasdesigned like a gas station, and provides refueling for electric vehi-cles to the public usage in the United States.”

The sale illustrates the broader movement towards clean energy.Revenue for the hybrid and electric vehicle manufacturing industryis anticipated to increase 6.3% per year to $4.2 billion in the fiveyears to 2016, according to IBISWorld, the nation’s largest publisherof industry research. Expected growth in oil prices will keep demandhigh as more consumers switch to hybrid and electric vehicles.Proactive and forward-thinking developers are meeting this upcom-ing demand wave by building properties that cater to this growingdemographic.

“Due to this unique position, the Ree-Charge ‘N Go ® offeringattracted multiple offers and resulted in an aggressive dollar persquare foot and cap rate,” said of Mehran Foroughi, senior vice pres-ident, who represented the seller and the developer, ICO Real EstateGroup, Inc.

CANADIAN INVESTMENT VENTURE CLOSES $7MILLION INLAND EMPIRE RETAIL BUY

River’s Crossing, a 31.9k-square-foot multi-tenant retail centerlocated in Rancho Mirage, recently sold for $6.8 million ($213/sf).Built in 1991, River’s Crossing is situated on 2.88 acres at 72014-72060 Highway 111 and was 89% occupied at the time of sale.Tenants include Ferguson Enterprises, Goodwill Industries andCalifornia Patio.

The buyer, a private venture based in Canada, was represented byMichael Dyer of Cushman & Wakefield and Dick Bridy of DBIGroup, both of San Diego. The seller, Highpoint Capital LLC, basedin Santa Monica, was represented by William B. Asher and EdwardB. Hanley of Hanley Investment Group. The buyer paid all cash.

“This was one of a very few multi-tenant retail properties thattraded hands in the Coachella Valley in the past year that was a sta-ble and well-occupied investment,” said Asher, managing director atHanley Investment Group. “The buyer acquired an extremely well-located property with a prestigious Rancho Mirage address. River’sCrossing is ideally situated on Highway 111 at the epicenter of theCoachella Valley, just blocks from The River, one of the most well-travelled retail destinations in the desert area.”

“The investment featured an attractive tenant mix,” added Asher.“Ferguson Enterprises is the #1 heating and plumbing distributor inthe world with over $8.1 billion in sales and 1,350 locations in NorthAmerica; Goodwill (of Southern California), the fourth largestGoodwill in the world, featured a brand new 10-year lease; andCalifornia Patio one of the largest outdoor furnishings retailers inSouthern California.”


REALREAL ESTESTAATE NOTESTE NOTES


COMPUTERCOMPUTER

This Week’s Latest and Greatest SmartphoneBy J. Allen Leinberger

This is my third smartphonecolumn in less than a year.Why? Because things changefaster than I can report to you.

Last year when I reviewedthe iPhone 4, I came across sev-eral articles that recommendedthat buyers should wait till theiPhone 5 came out. That wassupposed to be last fall. InsteadSteve Jobs passed away andshortly after we got the iPhone4S. (Coincidence? You decide.)

The 4S looks just like the 4.It is pretty much the same sizeand shape. Like the 4 its down-loadable manual runs to about400 pages. I called Chris Solis atOntario’s Macally and he toldme that there were no plans fordifferent covers or skins for thenew phone. He told me that the4S would fit just fine into thesame holders that the 4 werebeing carried in.

The biggest changes areinternal. The camera function isbetter. You may have read one ofmy reviews of the Canon digitalcameras back when you had 2, 4or 6-megapixal capacities. The4S is much better. It has almostJames Bond ability. You can sur-reptitiously shoot still photos orvideo any time, anywhere. Its

memo recording function canarchive a conference with noone knowing you are document-ing your crazy boss.

Then there is Facetime. Thisis not the videophone of theJetsons or Star Trek or evenDick Tracy. This is somethingentirely different. I cannot beginto tell you what it felt like whenI pushed a button and saw mydaughter live from 2,000 milesaway, just that easily.

Certain functions that I writeof here are now available on theiPod Touch. I got my Touch 2weeks before they came outwith the newer abilities. Oh,well.

Although recent models ofthe iPhone have had a voicecontrol function, the 4S comeswith something (or “someone”)named Siri. It, or she, is sup-posed to respond to you as if shewas your own personal assis-tant. It says right here in thephone that, “Siri helps you getthings done just by asking. Youcan make a phone call, send amessage, dictate a note, or evenfind a restaurant.”

Be warned! Siri connectsyou to Apple where your requestis checked against other info inyour file. And she doesn’t hearvery well. I have had to ask herfor numbers of contacts severaltimes before she catches on. Infact, the people at Apple actual-ly had to do a fix on her becauseshe couldn’t understand

Australian accents.And she’s got a bit of a

smart mouth also. I wouldn’t dothis myself, but friends of minehave used some foul language inresponse to her misdirectedanswers and she comes backwith something like, “This is notabout me, it’s about you.” Or“we’ll discuss that later.” Unlikeother voice response programs Ihave played with, Siri has onlyone voice. You don’t get tochoose.

Some years ago Apple cameout with a concept called “cloudcomputing.” The original ideahad come from some universitystudies I wrote a while back.Jobs had commercialized theconcept under what he called“mac.com.”

It didn’t sell well, so heredid it as “mycloud.” That did-n’t work so it is now called (getthis) iCloud. It holds your infoin that great Ethernet in the sky(actually some servers buriedinside of some EMP securemountain). The best part is thatyour first 5Gs are free. Thatmeans that your files are backedup “out there, some where.”This isn’t bad if you considerthat it transfers these files to allof your (up-to-date) computers.Notes, e-mails, music, etc. allshow up on one computer whenyou load them into another. Andto think, up until now I’ve beenusing a flash drive.

When I wrote about theiPhone 4, I mentioned that it hadpretty well made itself vital tomy daily existence. Thanks tocertain new apps, along with thenew abilities this 4S has, it goeswith me everywhere. An appcalled IMDB lets me find outwhere I have seen a certain actorbefore when they show up onTV. Fox News sends me head-lines as they break. MLB givesme scores on my ClevelandIndians and browses as theyhappen. Honest. I just sit there



COMMUNICATIONCOMMUNICATION

Forget Email, Have Business Class Video Calls on Any Device HandyExpert Says Face-to-Face On-Demand is the Next Tech Trend

Imagine you’re in the UnitedStates, but you speak noEnglish. You fall ill and go tothe hospital but you can’t tell thedoctor that your pain is sharpand radiates from front to back;that you’re allergic to penicillin;that you have a history of asth-ma. You’re being seen in thebest health-care system in theworld, but you can’t access itbecause the doctor doesn’tunderstand you.

You fear a misunderstandingcould kill you, or you’ll diewaiting for them to find some-one who speaks your language.

Your physician pulls out hisiPad and in seconds you’re talk-ing to a professional interpretervia a high-definition video con-ference call. This person can seeyou point to and explain yourpain; she can follow along as thephysician examines you. If yourillness is serious, this phone callmay have just saved your life.

That’s the vision of StratusVideo (www.stratusvideo.com),a company that launched inearly 2011 as the corporate childof a national video relay servic-es provider for the deaf andhard-of-hearing community.The Z, as that service is nowcalled, was the first to offer 24/7availability and is utilized ingovernment agencies and busi-

nesses across the country,including the Social SecurityAdministration, Boeing Corp.and Wal-Mart.

The future of that technolo-gy is one that saves both busi-nesses and consumers time,money and frustration, saysSean Belanger, CEO of StratusVideo, which is already provid-ing on-demand video interpret-ing service for hospital patientswith limited or no English.

“With the enormous successof our products and services, weare moving into a new era ofvideo technology,” Belangersays. “On-demand, high-defi-nition mobile video conferenc-ing linked to a 24/7 call centercan solve life-or-death prob-lems, like the hospital patientwho needs an interpreter fast.And it can make life much sim-pler for both service providersand customers, like the clientwho can’t figure out how toinstall his printer cartridge.”

The technology lays thefoundation for simplifyinglife—for consumers who accesscall centers to resolve problemsand the support people whoanswer those calls, Belangersays.

“We’re not far from a futurewhere your Maytag repairmandials into a call center from the

field for live video support,”Belanger said. “Or the customerherself calls in and is visuallyinstructed on how she canreplace the part herself. Insteadof the customer and the supportperson wasting their time strug-gling to communicate, problemsget resolved quickly.”

The company offers threevideo relay services that lay thegroundwork for that vision:

• ZVRI is a video lan-guage interpretation tool. It’scloud-based and provides on-

demand video interpretation forAmerican Sign Language andspoken languages.

• Video Call Center inte-grates video communicationinto customer service for face-to-face communications, whilemaking it easier for employeesto do their jobs more efficiently.

• ViewME is a cloud-based high-definition videocommunication tool that linksbusiness employees, customersand suppliers.




Architectural/Engineering FirmsRanked By Inland Empire Billingscontinued from page. 6 continued on page. 30


E-Mail Address

Hall & Foreman, Inc. $4,720,000 2 Civil Engineering, Residential, Education, Kelly Teenor Rob Kilpatrick18. 14297 Cajon Ave. $11,300,000 4 Surveying, Land Planning, Commercial, Retail Director of Marketing Project Director

Victorville, CA 92392 Tustin Landscape Architecture Municipal, [email protected] (760) 524-9100/524-9101Industrial [email protected]

MSA Consulting, Inc. $4,500,000 1 Civil Engineering, Public Agencies Roger Galli Robert S. Smith19. 34200 Bob Hope Drive Planning, Utility Building Institutions COO CEO

Rancho Mirage, CA 92270 Rancho Mirage Land Surveying, Environmental (760) 320-9811/[email protected]

KCT Consultants, Inc. $1,500,000 1 Civil Engineering, Industrial, Michele Matzkiw Don Edison20. 4344 Latham St., Ste. 200 N/A Planning, Commercial Office Manager President/CEO

Riverside, CA 92501 Riverside Land Surveying (951) 341-8940/[email protected]

Williams Architects, Inc. $980,000 6 Architecture, Office, Max E. Williams Max E. Williams21. 276 N. Second Ave. Interiors, Commercial, Architect/President Architect/President

Upland, CA 91786 Upland Land Planning Industrial, (909) 981-5188/981-7207Medical [email protected]

Wheeler & Wheeler AIA Architects $850,000 1 Residential, Industrial, Private & Municipal, Paul Wheeler Paul Wheeler22. 133 S. Spring St. Institutional, College Developers AIA CEO

Claremont, CA 91711-4930 Claremont (909) 624-5095/621-7757www.wheelerarchitects.com

Langdon Wilson Arch. Planning Interiors $70,000 0 Architecture Commercial Robert Keeler J.Patrick Allen23. 18800 Von Karman Ave., Ste. 200 3 Planning Institutional Senior Associate Partner Senior Partner

Irvine, CA 92612-1517 Los Angeles Interiors Civic (949) 833-9193/[email protected]

CALTROP Corporation N/A 2 Program Management, Public Agencies, na Alex Hashtroudi24. 1037 W. Ninth St. N/A 10 Project Management, Transportation Agencies, GM

Upland, CA 91786 Upland Construction Management Private Developers (909) 931-9331/931-9222www.caltrop.com

Escalante Architects WND 1 Site Assessment/Selection, Architectural, Commercial, Institutional, Alexander P. Meyerhoff Ana Escalante25. 121 South Palm Canyon Dr., Ste. 222 4 Land Planning, Environmental Planning, Design, Healthcare, Education, Director of Marketing Founder/CEO

Palm Springs, CA 92262 Palm Springs Computer Modeling and Municipal Services Industrial, Residential (760) 910-3289/[email protected]

Hunsaker & Associates Irvine, Inc. WND 3 Planning, Builders, Pam Quenzler Paul R. Huddleston Jr.26. 2900 Adams St., Ste. A-15 6 Engineering, Public Agencies, Office Manager Principal

Riverside, CA 92504 Irvine Surveying Contractors (951) 352-7200/352-8269www.hunsaker.com

L.D. King, Inc. WND 1 Engineering, Residential, na Dale Wintergerst27. 2151 E. Convention Ctr. Way Surveying, Commercial, President

Ontario, CA 91764 Ontario Planning Public Works (909) 937-0200/937-0202www.ldking.com

Pitassi Architects, Inc. WND 1 Architecture, Public Agencies, Peter J. Pitassi, AIA Peter J. Pitassi28. 8439 White Oak Ave., Ste. 105 Planning, Res. Building Industry, Principal Principal

Rancho Cucamonga, CA 91730 Rancho Cucamonga Interiors Commercial Development (909) 980-1361/[email protected]

Rick Engineering Company WND 1 Civil Engineering, Land Development, Joan Mumford CPSM Robert A. Stockton29. 1223 University Ave., Ste. 240 7 Urban Design and Planning, Public Works, Director of Marketing. Principal

Riverside, CA 92507-4563 San Diego Surveying Institutional (951) 782-0707/908-3583www.rickengineering.com

Robert A. Martinez Architect & Ass. N/A 1 Architecture, Commercial, Medical, Veronica Martinez Robert A. Martinez30. 15487 Seneca Rd., Ste. 203 $97,000,000 Planning, Multi-Family, Industrial Office Admin. President

Victorville, CA 92392 Victorville Engineering (760) 241-7858/[email protected]

Smith Consulting Architects WND 1 Master Planning, Manufacturing, Thomas Noto Cheryl Smith31. 78-000 Fred Waring Dr., Ste. 201 WND 2 Architectural Design, Office, Director of Business Development President

Palm Desert, CA 92211 San Diego Interior Design Retail (760) 797-1377/[email protected]

Turner & Associates WND 1 Architectural Design, Commercial, na Rufus Turner32. 661 E. Baseline Rd. 1 Interior Design Institutional, Industrial Owner

Claremont, CA 91711 Upland Healthcare (909) 608-9200/[email protected]

Walling & McCallum/Limited WND 1 Architecture, Residential, Hotel/Restaurant, John C. Walling John C. Walling33. 45-190 Club Dr. N/A Planning, Commercial, Industrial, President President

Indian Wells, CA 92210 Indian Wells Engineering Cities, Recreation, Medical (760) 360-0250/360-0786


ORGANIZATIONAL SKILLSORGANIZATIONAL SKILLS

Avoiding Death by To-Do List: 15 Ways to Overcome Overload and WorkSmarter in 2012

By Jason Womack

If you’re like manyAmericans, you’re dreadingyour first day back after theholidays. Your to-do list andbursting-at-the-(cyber)seamsin-box loom large. I’ll explainhow to get a handle on both—and maybe even find the where-withal to finally change yourlife.

Now that the presents havebeen unwrapped and the hallshave been undecked, it’s backto the daily grind. And whileyou’d love to feel energizedand excited about jumping into2012, instead you’re weigheddown with dread. You know thesecond you step foot in youroffice you’ll be hit with 20+tasks to add to your to-do listand an inbox full of e-mailsbegging for an immediateresponse. You’ll start Jan. 2feeling overwhelmed and inca-pable of getting everythingdone—and 2012 will becomeanother year of wishing thingswere different.

It’s true: For too many ofus, feeling anxious and over-whelmed has become the newnormal. But 2012 can be theyear you finally get a handle onyour to-do list and start work-ing—and living—at your best.

Most of your dread doesn’tcome from the work itself—itcomes from how you thinkabout the work. The psycholog-ical weight of unfinished tasksand unmade decisions is huge.There is a constant feeling ofpressure to do more with less.You can’t change that reali-ty…but you can make peacewith it.

Purge and unsubscribe.When I suggest reducing yourpsychological burden, in somecases that means reducing yourliteral burden. Start 2012 bydeleting and recycling to make

room for the “new” of the newyear. Too many people let abacklog (paper AND digitalinformation) pile up over thelast six weeks of the year.

Get rid of everything youcan and reduce what might becoming in. Unsubscribe from e-mail newsletters, magazines,book-of-the-month clubs, per-haps even the ad-hoc commit-tees you’ve joined recently. Trythe “unsubscription” for threemonths; at the end of those 12weeks, you can re-up if youwant to!

Block out your time andprioritize. Ask yourself this:How much time do I reallyspend each day clickingthrough e-mails and making myto-do list? The answer is proba-bly a lot. When you spend yourday making giant to-do lists orflagging “urgent” e-mails,you’ll never get any real workdone. Instead look at your dayand figure out where you haveblocks of time to really focusand engage on what needs to bedone.

Time blocking and prioriti-zation are two important keysto daily productivity. Look atyour to-do list, figure out whereyou have blocks of time to acton those items, and then priori-tize. I keep my defined “work”actions to 15 to 30 minuteseach. These are the “chunks” oftime I can use to stay focused,minimize interruptions, andwork effectively.

Change how you managee-mail. The moment you clickon your inbox, your focus goesand your stress grows, as youproceed to delete, respond, for-ward, and file the messages youfind there. You see names andsubject lines and suddenly yourmind starts racing; all you canthink of are the latest projects,

the “loudest” issues, and thehigh-priority work that showsup. If you’re not careful, allyou’ll do all day is manageyour e-mail.

Take technology short-cuts. I once had a client whoeasily wasted over three hours aweek organizing her e-mailsinto the 300+ folders she haddown the left-hand column ofher Microsoft Outlook. Andthose three hours didn’t includethe time she knew she’d have tospend catching up—puttingmost of her 7,000 inbox e-mailsin those folders! I shared withher a few specific features(rules and search folders) ofMicrosoft Outlook that wouldenable her to cut down consid-erably the time she spent organ-izing her e-mails.

Break inertia. Ever watcha freight train start to move?That first forward jolt takes themost energy; keeping the trainrolling is much easier. Do somesmall things to get rolling ongetting caught up at the begin-ning of the year. Then paceyourself. You’ll probably findit’s much easier to keep rollingalong at a comfortable clip.

We build up such a sense ofdread that what we have to doseems insurmountable. Onceyou get started with somethingsmall and manageable, youalmost always realize “Hey,this isn’t so tough after all.”And soon you find that you’remaking real progress—and itfeels good.

Keep your BlackBerry outof bed. I worked with a clientwho listed “Check e-mail onBlackberry (in bed)” as part ofhis daily morning routine. Notethat he didn’t do anything aboutthose e-mails while still in bed.He waited until he was com-

muting to work (he had a 40-minute train ride to the officeeach day) to start taking action.Then, he said, he rushedthrough his morning worryingabout the e-mails he had read inbed.

Together, he and I designeda five-day experiment duringwhich period he would leavehis mobile device in anotherroom and use an alarm clock towake up instead of his phone.He would shower, dress, eatbreakfast, and then check e-mail on his train ride to work.Initially, he expressed concernthat he might miss the “think-ing about what I have to thinkabout” time he had built in tothe early part of the day, but hewas willing to give the experi-ment a try.

Always be prepared for“bonus time.” This is a greatstrategy for increasing produc-tivity throughout the year, but itwill be especially helpful in thedays following your holidayvacation (or any break). Bringsmall chunks of work with youwherever you go. Then, whilewaiting for a meeting to start orfor a delayed flight to depart—I call these unexpected blocksof free time “bonus time”—you’ll be able to reply to an e-mail or make a phone call. Inother instances, you might haveenough time to review materi-als for another meeting or proj-ect you are working on. Ifyou’re prepared, you can alsoconfirm appointments, draftresponses, or map out a projectoutline.

I can promise you thatsometime during the nextmonth, someone is going toarrive late for a meeting withyou, cancel a meeting, or other-wise keep you waiting. Whenthat inevitably happens, you



can look over your to-do list andpick something—anything—towork on.

Reduce meeting time lengths. If meetings at your organizationare normally given a 60-minute time length, start giving them a 45-minute time length. You’ll find that what you get done in 60 min-utes you can also achieve in 45 minutes. You’ll also gain 15 extraminutes for each meeting you have.

Figure out what distracts you. It can be extremely helpful todiscern exactly what it is that gets in the way of your focus. Identifywhat is blocking your ability to give all of your attention to whatneeds your attention. Is it the constant ding of e-mails popping upin your inbox? Is it employees or colleagues who need “just aminute” of your time? Once you have this inventory, you can beginto make subtle changes so that you wind up getting more done, inless time, at a higher level of quality.

Divide your projects into small, manageable pieces. Take onestep at a time and don’t worry about reaching the ultimate goal.Make use of small chunks of time. In fact, a great way to approachthis is to break the yearly goals down into quarterly goals. Now thatyou’re back, there are X number of weeks left in the first quarter. Ifyou worked on a goal only two hours each week (perhaps over four30-minute sessions) you’ll have a total of X hours to invest in thatgoal. Set milestones, decide actions, and make progress faster.

Identify the VERBS that need attention. (And here’s a hint:Smaller is better.) Organize your to-do list by verbs in order tomanage your productivity in terms of action, delegation, andprogress. Actions such Call, Draft, Review, and Invite are thingsthat you can do, generally in one sitting, that have the potential tomove the project forward one step at a time.

Learn to delegate clearly (much, much more clearly). Cometo terms with the fact that you can’t get it all done yourself. Identifyexactly what needs to be done and by when. Over-communicate and(if you need to!) track what you have given to whom.

Check back weekly with your “Waiting on…” inventory andfollow up with people who you think may wind up falling behind.Be relentless. After all, if the people you delegate to aren’t produc-tive, you won’t be productive either.

Hold yourself accountable with end-of-day notecards. At theend of each day, for the first 20 or so workdays of January, writedown (on a 3x5 notecard) basic things about each day: Who youmet with. What you completed. Where you went. What you learned.At the end of the month, you can use this “inventory of engage-ment” to identify what you want/need to do more (or less!) of.

Implement a weekly debrief. Take time after every five-dayperiod to stop, look around, and assess where you are in relation towhere you thought you would be. Look at three key areas: 1. Whatnew ideas have emerged? 2. What decisions need to be made? 3.How do I track this information?

Not only does the weekly debrief help you hold yourselfaccountable, it allows you to course-correct if necessary. Thingsusually don’t go the way we expect them to, so these weeklydebriefs give us the opportunity to ask ourselves, Does this stillmake sense? And if not, what does?

Forecast your future. Open

Avoiding...continued from pg. 16




Top Commercial / Industrial ContractorsListed Alphabetically

Firm # I.E. Proj. Cmmcl. Bldgs. (in I.E.) # of Licensed Contractors Specialties Clientele/Projects Top Local Exec.Address (completed) Indstrl. Bldgs. (in I.E.) Company Headquarters TitleCity, State, Zip 2011 (Sq. ft. completed) Phone/Fax

E-mail Address

Al Shankle Const. Co., Inc. 80 775,000 1 Concrete Tilt-Up, Industrial & Office, Farmer Bros. Coffee, Al Shankle1. 3309 Grapevine St. 2,125,000 Mira Loma Tenant Improvements, Schools United Parcel Service, CEO/President

Mira Loma, CA 91752 Santa Ana Unified School District (951) 727-8882/681-7599

Capstone Construction Co., Inc. 31 185,000 2 Office Tenant Improvements, Tri-City Corp. Center, Tony Andrews2. 3651 Third St. 55,000 Riverside Ground up Division, Riv. Comm. Hospital, President

Riverside, CA 92501 Hospital Division University of Phoenix (951) 682-6225/[email protected]

C.W. Driver Co. 220 1,080,000 3 Commercial, Public, Industrial Maglight, Victoria Gardens, Dana Roberts3. 4200 Concours Dr., Ste. 350 2,540,000 Pasadena Education, Healthcare Cultural Center, American Red Cross President

Ontario, CA 91764 (909) 945-1919/483-1955www.cwdriver.com

Fullmer Construction 79 8,854,420 N/A Commercial, Industrial & Office, Riverside Comm. Investors, Bob Fullmer4. 1725 South Grove Ave. (comm. & indus. total) Ontario Tenant Improvements Stirling Capital President

Ontario, CA 91761 1,760 Bldgs Burlington Coat Factory (909) 947-9467/947-5241www.fullmerco.com

Inland Empire Builders, Inc. 125 N/A 1 Commercial Construction Sacred Heart Church, Rancho Cucamonga Tracy Elefante5. 10271-A Trademark St., Ste. 22 N/A Rancho Cucamonga Fire Station #173, The Roman Catholic President/CEO

Rancho Ccamonga, CA 91730 Bistro of San Bernardino, Glennwood Devle. (909) 945-2450/944-7563www.inlandempirebuilders.com

JG Construction 78 2,100,000 4 Commercial/Retail Buildings, Cad Tree Capital Investment, June Grothe6. 15632 El Prado Rd. 4,500,000 Chino Construction Ground Up, Diamond Plaza, Executive Officer/President

Chino, CA 91710 Tenant Improvements Pan Pacific Retail, Longs, Sav-On (909) 993-9393/[email protected]

K.A.R. Construction Inc. 600 780,000 Concrete, University of La Verne, Kurt Rothweiler7. 1306 W. Brook St. 1,200,000 Ontario General Contracting National R.V., President

Ontario, CA 91762 Rollins Trucking, Union Bank of CA (909) 988-5054/983-4106Empire Towers [email protected]

Mc Carthy Building Companies 2 316,000 14 Healthcare, Parking, Education,Hesperia Police Department Headquarters, Randy Highland8. 20401 S.W. Birch St., Ste. 300 St. Louis, MO Office Buildings, Hotels Hon. Jerry Lewis County of San Bernardino President

Newport Beach, CA 92660 High Desert Government Center (949) 851-8383/[email protected]

Oltmans Construction 12 981,162 2 Commercial/Industrial Projects, Corp. Stater Bros., Joe Oltmans II9. 1701 E. Harry Sheppard Blvd. 2,560,697 Whittier Seismic Retrofit, Inland Empire Gateway, Chino President/CEO

San Bernardino, CA 92408 Tenant Improvements South Industrial (562) 948-4242/[email protected]

Panattoni Construction, Inc. 8 0 1 N/A Hino Motors, Patric Hastie10. 34 Tesla, Ste. 110 639,000 Sacramento AMT, Vice President

Irvine, CA 92618 Panattoni Development, (949) 296-2960/387-4940Piemonte of Ontario www.panattoni.com

Prizio Construction, Inc. 200 29,000,000 3 Comm./Ind. Tilt-Up Constr. Toys R Us of Rialto, David Prizio11. 151 Kalmus Dr., Ste. N1 (Total) Fountain Valley Comm./Ind. T.I. Rehab., Ontario Airport, Goldstar Electronics, CEO

Costa Mesa, CA 92626 Concr. Only/Superfl. Concr. Floors Aetna Insurance, SDCII (714) 543-3366/543-3388www.prizio.com

Ralph Affaitati Construction WND WND OHC Lic. Industrial/Commercial GSA, Ralph Affaitati12. 393 W. Athol, Ste. 2 San Bernardino Federal Government President

San Bernardino, CA 92401 (909) 889-0131/381-3881

Snyder Langston WND WND 8 Industrial/Commercial, Toyota Motor Sales, Sundance Spas, John Rochford13. 17962 Cowan WND Irvine Office, Sekisui TA, Corning, Concours, President

Irvine, CA 92614 Retail Corporate Center (949) 863-9200/[email protected]

Yeager Skanska Construction WND WND WND Freeways, Railroads, Caltrans, Corps of Engineers, William McGuimo14. 1995 Agua Mansa Rd. WND Riverside Flood Control Damage, Streets S.B., Rivers., Orange, LA President

Riverside, CA 92509 Subdivision, Grading Counties, Cities (50), Private(200) (951) 684-5360/684-1644www.yeagerskanska.com

•It’s all about them, not you.Get out of the mindset that matchingyourself for a job or interviewing

for a job is about you. It’s all about what you can do for them. Thatmeans defining your strengths and determining specific areas whereyou can solve their business problems. And be prepared to demon-

strate that you have kept up with technology, industry changes andhow the economy has affected them.

“Embrace change,” Aylward says. “You are still very valuableand worth money for a long time, but you need to make yourself vis-ible -- and viable -- to those who

Jobless...continued from pg. 12



SALES AND CUSTOMER SERVICESALES AND CUSTOMER SERVICE

Customer Satisfaction Requires More Than Satisfactory ServiceBy Diane Ciotta

A traveler attempting tobook a ticket by phone becamefrustrated after choosing from amenu of endless options thenwaiting on hold for 20 minutesbefore eventually being trans-ferred twice, with the secondtime to a dial tone! When shecalled back, the first live personshe connected with got an ear-ful of her frustration about whathad transpired and how poorthe customer service was.

The agent responded with-out hesitation stating, “Oh, wellwe’re not doing that anymore.”“Not doing what?” inquired thecaller. “The customer servicething….we tried that before andit wasn’t working for us!”While the airline representativewas undoubtedly joking in aneffort to make light of a bad sit-uation, his sarcasm is actually aserious assessment of the cus-tomer satisfaction attitude thattranspires all too often.

From clusters of retailclerks engaging in personalconversation while a shopperwaits patiently to be acknowl-edged, to grocery stores havingonly one register open at 5 p.m.on a weekday, customer satis-faction levels decrease whilecustomer frustration levelsincrease. It’s become too com-mon for an employee torespond to an inquiry from acustomer as if their request isan imposition. As a result,potential buyers often feel com-pelled to apologize for theinconvenience their need forassistance has caused or ulti-mately determine their lack ofneed for that product or serviceat that time. It would be an eye-opening statistic to calculatethe dollars in items discardedbefore check-out as a result of acustomer’s perception of notbeing properly serviced.

While not the norm, a focuson the customer’s needs isrefreshing as in the example of

a salesperson searching for anon-essential item as if theywere helping a parent find a lostchild. Perhaps this kind of cus-tomer service is consideredexceptional because it is moreof the exception than the rule.

Ways to improve cus-tomer satisfaction:

Set ExpectationsIt is probably true that com-

mon sense isn’t so common anymore. In the context of cus-tomer satisfaction, that meansthat client service expectationsneed to be established and notassumed. As the world becomesincreasingly more electronic, itis even more important that afocus on personalization is notdeleted from ‘business to end-user’ relationships. Definingappropriate actions and atti-tudes will ensure a clear defini-tion of what is and isn’t accept-able to protect the reputation ofthe company.

Provide TrainingHighlight guidelines that

identify appropriate resolutionsto common issues to assistemployees in both their initiallearning curve as well as part oftheir ongoing development. Anextension of that educationalprocess is to depict examples oftypical scenarios and suitableend results then practice themin hypothetical settings throughsmall group application exer-cises. These activities willenhance long-term behavioralmodification and reduceturnover.

Take ActionIt has been said that there is

no advance without chance andwhere there’s no guts—there’sno glory! Equally true is thatinsubordination requires rami-fication! While it can be diffi-cult to exercise authority fornoncompliance to customer sat-

isfaction expectations, theimpact of not taking action canbe insurmountable. Corporatecomplacency is contagious andwhen one’s lackadaisical atti-tude is overlooked, the interpre-tation by their associates is thatit is acceptable behavior. This isdevastating to any departmentand incredibly difficult toreverse.

Benefits of focusing onexceptional customer satisfac-tion:

Upsell OpportunitiesIt is not the dollar amount

that can be saved that counts oreven the amount that can bepurchased for the amount spent.Ultimately, it is the buyingexperience that mostly impactsthe decision to buy more thanintended. Advertisements areinundated with discounts andmulti-item incentives, but it isthe customer satisfaction factormore than anything else, thatencourages a decision to investin additional items or upgradedfeatures.

Repeat BusinessMore often than not, cus-

tomers will frequent an estab-lishment, even if a comparableproduct or service can be pur-chased for less money and/or ata location that is more conven-ient to get to. Why? Because ofthe service they receive andtheir effortless customer experi-ence. This justifies that thevalue is in the perception, not inwhat figuratively goes home inthe bag.

Word of MouthMarketing

The best compliment is arecommendation and the mostexpensive advertising is a badcustomer experience that isshared with others. The last loafof bread at the mom & popmarket was dated yesterday.When a shopper inquired aboutthe half-price deal on day-oldbread available at the compet-ing grocery store in town, theowner replied that he doesn’t

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N/A = Not Applicable WND - Would not Disclose na = not available. The information in the above list was obtained from the companies listed. To the best of our knowledge the information supplied is accurate as of press time. While every effort is made to ensure theaccuracy and thoroughness of the list, omissions and typographical errors sometimes occur. Please send corrections or additions on company letterhead to: The Inland Empire Business Journal, P.O. Box 1979, Rancho Cucamonga, CA 91729-1979. Researchedby Michael R. Natzic with Crowell, Weedon & Co. / SNL Securities. Copyright 2012 by IEBJ.

Banks in the Inland EmpireRanked by Total Assets

Bank Name Tangible Assets $ % Tangible Capital % Tangible Capital % Risk Based Income $ Top Executive/TitleAddress (Headquarters) % Change ( R.O.A.E.) Ratio Capital Ratio Address (I.E.) if differentCity, State, Zip City, State, Zip

Phone/FaxE-Mail Address

JPMorgan Chase & Co. 2,289,240,000,000 9.71% 5.84% 15.32% 15,248,000,000 James Dimon/CEO1. 270 Park Ave. 7.56% 8108 Milliken Ave,

New York, NY 10017 Rancho Cucamonga, CA 91730(909) 944-2085 /270-1648www.jpmorganchase.com

Bank of America California 2,221,386,576,000 11.21% 7.03% 15.86% 544,531,000 Brian T. Moynihan/CEO2. 100 N. Tryon St. -7.60% 11570 4th St.

Charlotte, NC 28255 Rancho Cucamonga, CA 91730(909) 980-0287

www.bankofamerica.com

Citibank 1,935,992,000,000 8.40% 7.62% 16.89% 10,111,000,000 Vikram Shankar Pandit/CEO3. 399 Park Ave. -4.22% 10590 Baseline Rd

New York, NY 10043 Rancho Cucamonga, CA 91730(800) 274-6660/(909) 948-7618

www.citibank.com

Wells Fargo & Company 1,304,945,000,000 11.67% 8.13% 14.86% 11,762,000,000 John G. Stumpf/CEO4. 420 Montgomery St. 14.36% 5120 Moreno St.

San Francisco, CA 94104 Montclair, CA 91763-1523(888) 249-3302/(415)396-6829

[email protected]

U.S. Bank 319,449,271,000 15.04% 6.82% 12.77% 3,360,788,000 Richard K. Davis/CEO5. 425 Walnut St. 12.06% 2280 S. Grove Ave.

Cincinnati, OH 45202 Ontario, CA 91761(909) 947-8586/930-1375

www.usbank.com

Union Bank, N.A. 83,539,498,000 6.20% 9.62% 14.78% 661,910,000 Masashi Oka/CEO6. 400 California St. 19.72% 3998 Inland Empire Blvd.

San Francisco, CA 94104 Ontario, CA 91764(909) 944-3343/(415) 765-3507

[email protected]

Bank of the West 61,856,897,000 4.63% 11.84% 15.49% 334,944,000 J. Michael Shepherd/CEO7. 180 Montgomery St. 15.73% 8311 Haven Ave., Ste. 100

San Francisco, CA 94104 Rancho Cucamonga, CA 91730(909) 941-2223/765-4858www.bankofthewest.com

City National Bank 22,742,859,000 7.38% 8.44% 14.79% 128,544,000 Russell D. Goldsmith/CEO8. 555 S. Flower St. 10,74% 3633 Inland Empire Blvd.

Los Angeles, CA 90071 Ontario, CA 91764(909) 481-2470/481-2472

www.cnb.com

East West Bank 21,804,923,000 10.86% 9.19% 16.04% 183,397,000 Dominic Ng/CEO9. 135 N. Los Robles Ave. -1.04% 3237 E. Guasti Rd., Ste. 110

Pasadena, CA 91101 Ontario, CA 91764(626) 768-6000/817-8880

[email protected]

First-Citizens Bank & Trust 20,721,767,000 17.39% 9.38% 16.89% 177,027,000 Frank Brown Holding Jr./CEO10. 239 Fayetteville St. Mall -1.45% 3595 Inland Empire Blvd., Ste. 2100

Raleigh, NC 27501 (909) 483-2470/919-7769www.firstcitizens.com

Rabobank, N.A. 11,598,000,000 3.88% 11.31% 15.58% 36,000,000 Ronald Blok11. 3800 Concours, Ste. 350 -0.48% Chief Executive Officer

Ontario, CA 91764 (909) 758-4758www.rabobankamerica.com

FirstBank 11,417,578,000 18.06% 8.04% 18.50% 122,117,000 John A. Lkard/President & CEO12. 12345 W. Colfax Ave. 11.34% 39575 Washington St., Ste. 101

Lakewood, CO 80215 Palm Desert, CA 92211(760) 772-2200/836-3576

www.efirstbank.com

California Bank & Trust 10,938,811,000 8.73% 10.69% 15.17% 103,508,000 David E. Blackford/CEO13. 11622 El Camino Real 5.86% 2009 W. Foothill Blvd.

San Diego, CA 92130 Upland, CA 91786(909) 920-6664/595-4504

www.calbanktrust.com

Citizens Business Bank 6,522,073,000 12.10% 11.48% 18.65% 65,941,000 Christopher D. Myers14. 701 N. Haven Ave. 4.36% Chief Executive Officer

Ontario, CA 91764 (909) 980-1080/481-2135www.cbbank.com

Pacific Western Bank 5,480,122,000 9.80% 10.59% 15.90% 42,662,000 Matthew P. Wagner/CEO15. 401 W. A St. 7.52% 2401 South Grove Ave.

San Diego, CA 92101 Ontario, CA 91761(909) 947-1126/947-9436

www.pacificwesternbank.com

Wilshire State Bank 2,676,745,000 12.81% 13.41% 19.67% -34,824,000 Jae Whan Yoo/President & CEO16. 3200 Wilshire Blvd., Ste. 1400 -0.08% 8045 Archibald Ave.

Los Angeles, CA 90010 Rancho Cucamonga, CA 91730(909) 919-7755/919-7760

www.wilshirebank.com

Community Bank 2,607,564,000 10.72% 9.85% 13.07% 18,459,000 David P. Malone17. 790 E. Colorado Blvd. -1.78% President & CEO

Pasadena, CA 91101 (626) 568-2265/568-2299www.cbank.com

continued on page. 25


decide who gets your propertyand when may at first glanceseem somehow beneficial, theodds are that the governmentwill do the job differently thanyou would have. As with manygovernment programs, the “onesize fits all” mentality of thegovernment’s estate plan fails totake into account your wishes,even though it’s your estate.

For example, you may havewanted all of your separateproperty, or none of it, to go toyour spouse, but with the gov-ernment’s plan, it will likely goone-half to your spouse andone-half to your children. Thisis true even if one child has asubstance abuse problem andthe other is undergoing a messydivorce. Your heirs will receivetheir shares outright if they areat least 18 years old.

On the other hand, you mayhave actually wanted your sepa-rate property to go only to yourspouse, and for your own rea-sons you want none to go toyour children or vice versa.Neither will occur unless youplan for it to happen.

As you can see, if you fail toplan, your wishes don’t muchmatter. Oftentimes a lack ofplanning allows the estate to goto family members that youwould not have wished toreceive any of your hard-earnedassets. Unwanted outcomes aresimply the result of not takingthe time to plan for the assetsthat you’ve accumulated overyour lifetime. If you fail to planyour estate, you will lose theopportunity to protect your fam-ily from an impersonal andcomplex governmental processso that they can ultimatelyreceive your property or what isleft after high fees and costs anda very long waiting period.

Most people will choose oneof the following alternatives astheir method of planning.

Joint Tenancy Joint tenancy is frequently

thought of as a “poor man'swill” because the asset transfers

automatically upon death to thepeople named on the title.

What this technique offersin convenience it loses in pro-tection. Consider the case ofDorothy Schmit vs. the InternalRevenue Service. Mrs. Schmitput her husband, who happenedto be delinquent in his taxes, on“her” property as a joint tenantfor convenience. Mrs. Schmithad to sue all the way to the 9th

Circuit Court of Appeals, anexpensive proposition, to get theIRS to finally accept the “nomi-nal” status of her husband.

Anytime that you put any-one else’s name on your assets,their life becomes your life.Their lawsuits become yourlawsuits. Their tax issuesbecome your tax issues. Theirdivorces become your divorces.Their bankruptcies become your

bankruptcy. You get the picture.Despite your well-intendeddesire to provide for that lovedone, putting their names on yourassets is probably not the bestway to go.

Furthermore, when you putsomeone else’s name on a high-ly appreciated piece of realestate, what you are doing iscreating a highly unnecessary

What’s Best...continued from pg. 5



• Advancement—womenfeeling they can’t advance orsucceed.

There are two drivers ofthese feelings:

1. The “comfort principle”2. An unconscious prefer-

ence for how leadership andexcellence look.

Neither is malicious, inten-tional or usually even con-scious. But they create barriersfor women. Making them con-scious can cause barriers tofall.

The Comfort PrincipleAccess to informal net-

works is key to getting greatwork assignments and there-fore great experience and expo-sure that lead to promotions.The “comfort principle” cancreate a barrier to full accessfor women. It is a natural phe-nomenon; we like to spendtime with people like our-selves. Speaking personally,given a choice, I’d prefer to goshopping or share a bottle ofwine with my women friendsthan play golf or hang out in acigar bar with men. I don’tjudge men for preferring tohang out with men more thanwith me. Gender differences atwork can create discomfortrather than comfort.

But “hanging out” enablesthe development of trust andrelationship. The people whocome to mind when we arehanding out great assignmentsor giving our time as a mentorare naturally those with whomwe are most comfortable. Wecan’t (and shouldn’t) legislateaway the comfort principle.What we can do is bring it tothe conscious level. Leaderscan pause and monitor whetherthe comfort principle is influ-encing to whom they giveassignments, whom they men-tor and to whom they give asecond chance when thingsdon’t go perfectly. Then theycan balance the benefit of

diversity to their team andorganization with their owncomfort. In other words, aware-ness can assure that the comfortprinciple doesn’t result in lessaccess for some groups.

An UnconsciousPreference

The builders of Americanbusiness were primarily men.They got there first. It is natural

that ideas of leadership andexcellence have a more mascu-line than feminine flavor.Studies show that “leadership”is associated with words thatare characteristic of men moreoften than women. In fact,when women exhibit some ofthese traits, they are not favor-ably received. In evaluating awoman, men may find herapproach unfamiliar and may

judge her style rather thanfocus on the results she deliv-ers. Leaders can stop andnotice whether previouslyunconscious preferences areinfluencing how they evaluatea woman. They can take thetime to understand differencesin masculine and feminineapproaches, and the strengthsand limitations of each. Then

The (frustrating)...continued from pg. 10



tax problem. Let’s say that youbought a piece of real estate in 1970at a cost of $100,000.00. In the year

2000, you decide to put your child’s name on the title as a way totransfer ownership upon your death with the intent to avoid theexpense, time delay and public exposure of the probate courtprocess. As the law currently stands, if you die in 2013 and yourchild sells the property which is then worth $500,000.00, your childwill be required to pay capital gains tax on $400,000.00 worth ofappreciation. With proper planning, your child could have avoidedthe payment of that tax entirely. Do not put the names of your chil-dren’s or anyone else for that matter, on your long held real estate.There are other ways to accomplish your desires at much less cost.

WillsMany people think that a will avoids probate. Unfortunately, this

is not the case. A will simply avoids the assets going to the slate ofintestate heirs selected by the state of California and instead passesto the beneficiaries that you designate.

The complexity, cost, and time for probate varies substantiallyfrom state to state. Unfortunately, anywhere you own real propertyyou must have a probate. So, even if your state’s probate process issimpler than others, you may have assets in a different state that hasa more difficult probate process. The probate process typically takesabout a year, sometimes more, sometimes less. In some instances, aprobate can remain open for years due to unforeseen circumstances.In my own office, we recently closed a probate case that had beenopen for 28 years and had seen three estate administrators and twoattorneys die before we were hired.

If you can avoid the probate court process, you will be happy thatyou did. The process is expensive, takes a long time to completebefore assets are distributed and anyone who wants information onwhat assets are in the estate and who will receive them and when, hasonly to make a visit to the courthouse and pull the file.

Living TrustsLiving trusts are the most popular estate-planning tool to allow

families to avoid the expense and delays of probate, lower your taxesand protect the privacy of everyone involved.

But would a living trust be the best strategy in your own partic-ular situation? Let’s take a closer look at the uses and benefits of aplanning strategy that can help build your future—and save yourpast.

The desire to ensure that an heir is provided for materially is themost common reason for creating a living trust. In the case ofminors, a trust allows a parent to provide for a child without givingthe child control over the property. The parent can also mandate howthe property is to be distributed, and for what purposes.

A trust is also a useful tool for taking care of heirs who havephysical or mental impairments or lack investment experience. Thetrust document can establish that all money is controlled by a trusteewith sound investment experience and judgment.

A “spendthrift” provision in a living trust is often used to furtherpreserve the integrity of assets. It prohibits the heir from transferringhis or her interest and also bars creditors from reaching into the trust.Likewise, when the recipient has a history of extravagance, it canprotect the property from an heir’s spendthrift nature as well as fromhis or her creditors.

This is also true of persons who may feel pressure from friends,con artists, financial advisors and others who want a slice of the pie.A living trust can make it extremely difficult for a recipient to directproperty to one of these uses.

Living trusts are easy to update, modify or revoke in most cases


and also do not require any additional tax filings. Living trusts are harder to contest than wills. Part of the reason

for this is that trusts usually involve ongoing contacts with bank offi-cials, trustees and others who can later provide solid evidence of theowner’s intentions and mental state. A living trust that has been inplace a long period of time is less likely to be challenged as havingbeen subjected to undue influence or fraud. And because it is a veryprivate document, the terms of the trust might not even be revealedto family members, allowing less opportunity for challenges to itsprovisions.

The trust provides you the opportunity to give a gift to your lovedones that they cannot otherwise get. If your trust is prepared proper-ly, you can provide distributions to these beneficiaries in such a man-ner such that the inheritance is largely immunized from lawsuits,divorces, bankruptcies and taxes.

You can also build in great incentives into your bequest from thetrust that will encourage your beneficiaries to become better people.

If you are leaving assets to institutions, it is not difficult to set uprevolving scholarships or other funds with your name on them thatwill last for years to come and it doesn’t take as much money as youwould think. Recently we had a music teacher client earmark$25,000 from the sale of her home to create a fund in her name thatwould provide band instruments for the students at the school whereshe taught. That fund will last for decades.

A living trust also avoids the painful ordeal of a probate courtconservatorship proceeding. This occurs when a person is no longercompetent to manage an estate because of a physical or mental dis-ability. Without a living trust, a judge must examine whether you arein fact incompetent, and all of the embarrassing details of yourincompetence are revealed in depth continued on page 37


Banks in the Inland EmpireRanked by Total Assetscontinued from page. 20

Bank Name Tangible Assets $ % Tangible Capital % Tangible Capital % Risk Based Income $ Top Executive/TitleAddress (Headquarters) % Change ( R.O.A.E.) Ratio Capital Ratio Address (I.E.) if differentCity, State, Zip City, State, Zip

Phone/FaxE-Mail Address

Manufacturers Bank 2,006,315,000 1.61% 13.77% 20.00% 3,259,000 Mitsugu Serizawa18. 515 S. Figueroa St. 17.08% Chairman & CEO

Los Angeles, CA 90071 (213) 489-6200/[email protected]

Pacific Mercantile Bank 1,007,327,000 5.30% 9.35% 13.39% 4,655,000 Raymond E. Dellerba19. 3257 East Guasti Rd., Ste. 110 8.40% Chief Executive Officer

Ontario, CA 91764 (909) 937-7260/390-6404www.pmbank.com

Bank of Hemet 446,743,000 20.87% 11.95% 15.41% 8,558,000 Kevin R. Farrenkopf20. 3715 Sunnyside Dr. -4.85% Chief Executive Officer

Riverside, CA 92506 (951) 248-2000/[email protected]

American Security Bank 410,975,000 7.35% 9.95% 13.44% 1,963,000 Tom L. Dobyns/CEO21. 1401 Dove St. -8.86% 2163 Compton Ave.

Newport Beach, CA 92660 Corona, CA 92881(951) 739-7171/(949) 263-1290

www.amsecbank.com

Security Bank of California 397,564,000 5.85% 12.44% 16.57% 1,951,000 James A. Robinson22. 3403 Tenth St., Ste. 100 42.52% Chief Executive Officer


Community Commerce Bank 329,420,000 4.09% 12.05% 14.59% 2,074,000 William M. Lasher23. 390 W. Foothill Blvd. -12.47% Chief Executive Officer

Claremont, CA 91711 (909) 625-7891/265-0342www.ccombank.com

CommerceWest Bank, N.A. 305,903,000 2.50% 13.44% 22.49% 1,004,000 Ivo A. Tjan24. 2111 Business Center Dr. -10.38% Chairman, President & CEO

Irvine, CA 92612 (949) 251-6959/251-6958www.cwbk.com

Commerce National Bank 242,520,000 1.80% 11.54% 18.92% 459,000 Mark E. Simmons/President & CEO25. 4040 MacArthur Blvd., Ste.100 -15.16% 279 E. Orangethorpe Ave.

Newport Beach, CA 92660 Fullerton, CA 92832(714) 451-8650/578-6727

[email protected]

Inland Community Bank, N.A. 240,440,000 -7.01% 11.52% 18.01% 143,000 James S. Cooper26. 3999 E. Inland Empire Blvd. -22.57% Chief Executive Officer

Ontario, CA 91764 (909) 481-8706/[email protected]

Canyon National Bank 210,859,000 -197.73% 1.49% 3.09% 10,008,000 Mark A. Gustasson27. 1711 E. Palm Canyon Dr. -17.80% Chief Executive Officer

Palm Springs, CA 92264 (760) 325-4442/325-1138www.canyonnational.com

First National Bank of California 170,596,000 2.38% 11.57% 16.05% 197,000 John R. Clayton28. 3727 Arlington Ave. -6.74% President & CEO

Riverside, CA 92506 (951) 788-2265/788-9683www.fnbnorcal.com

Premier Service Bank 145,084,000 -4.87% 7.94% 11.15% 1,366,000 Karry L. Pendergast29. 3637 Arlington Ave. -4.32% Chief Executive Officer


Desert Commercial Bank 146,057,000 -12.28% 10.36% 13.77% 1,348,000 Tony J. Swartz30. 44-801 Village Ct. -4.04% Chief Executive Officer

Palm Desert, CA 92260 (760) 340-7595/340-7599www.desertbanking.com

Mission Oaks National Bank 141,257,000 -19.65% 9.67% 13.78% 2,084,000 Gary W. Votapka31. 41530 Enterprise Circle S. -14.99% President & CEO

Temecula, CA 92590 (951) 719-1200/[email protected]

First Mountain Bank 138,485,000 -10.69% 10.66% 12.83% 185,000 John G. Briner32. 40865 Big Bear Blvd. -7.00% Chief Executive Officer

Big Bear Lake, CA 92315 (909) 866-5861/866-9247www.firstmountainbank.com

Palm Desert National Bank 126,239,000 -162.81% 3.26% 5.66% 2,368,000 Richard D. Schneider33. 73-745 El Paso -49.63% Chief Executive Officer

Palm Desert, CA 92260 (760) 340-1145/[email protected]

Golden State Bank 112,825,000 -28.69% 6.67% 10.19% 3,372,000 Tom Byington34. 1080 W. Foothill Blvd. 0.58% Chief Executive Officer

Upland, CA 91786 (909) 981-8000/579-6369www.goldenstatebusinessbank.com.com

Chino Commercial Bank, N.A. 106,025,000 6.85% 9.78% 16.16% 443,000 Dann H. Bowman35. 1551 S. Grove Ave. 5.88% Chief Executive Officer

Ontario, CA 91761 (909) 230-7600/[email protected]

Commerce Bank of Temecula Valley 51,541,000 -1.80% 18.07% 28.73% 212,000 Donald W. Murray36. 25220 Hancock Ave. 39.03% President & CEO

Murrieta, CA 92562 (951) 973-7400/[email protected]

BBVA Bancorner USA na na na na 4,145,000 Eugene H. Wood37. 815 W. Holt Blvd. na President & CEO

San Bernardino, CA 91762 (909) 460-0129/460-0679www.bbvabancomerusa.com

N/A = Not Applicable WND - Would not Disclose na = not available. The information in the above list was obtained from the companies listed. To the best of our knowledge the information supplied is accurate as of press time. While every effort is made to ensure theaccuracy and thoroughness of the list, omissions and typographical errors sometimes occur. Please send corrections or additions on company letterhead to: The Inland Empire Business Journal, P.O. Box 1979, Rancho Cucamonga, CA 91729-1979. Researchedby Michael R. Natzic with Crowell, Weedon & Co. / SNL Securities. Copyright 2012 by IEBJ.


able to be at Casa Colina’s Tributeto Courage on Saturday, Feb. 25th.I’ll be able to share with you some

of my experiences both as a pilot and astronaut, and as a husband andcaregiver,” said Captain Kelly. “As much of a challenge and honorthat is was to be the commander of the space shuttle Endeavour onits final flight to the space station, it is much more of a challengingand humbling experience to see the resilience and determination ofmy wife, Gabrielle Giffords, as she fights her way back to reclaim herlife. I also look forward to hearing the story of Katherine and JayWolf, and being with you all to celebrate what rehabilitation canachieve to help people regain their spirit and their lives.”

Mark Kelly is an American astronaut, retired US Navy captain,best-selling author, and an experienced naval aviator who flew com-bat missions during the Gulf War. The winner of many awards,including the Legion of Merit, two Defense Superior Service Medalsand two Distinguished Flying Crosses, Kelly was selected as anastronaut in 1996. He flew his first of four missions in 2001 aboardspace shuttle Endeavour, the same space shuttle that he commandedon its final flight in May 2011. He has also commanded space shut-tle Discovery and is one of only two individuals who have visited theinternational space station on four different occasions.

“We are truly inspired by the incredible courage, commitmentand dedication demonstrated by Katherine and Jay Wolf as well asCaptain Mark Kelly,” said Dr. Felice L. Loverso, president and CEOof Casa Colina. “It is a privilege for Casa Colina to honor them at theTribute to Courage because they exemplify the courage it takes toconfront and overcome the tremendous obstacles that they wereforced to face. By successfully engaging in the rehabilitation processthey have turned tragedy into opportunity by increasing awarenessabout traumatic brain injury.”

In addition to the Tribute to Courage presentation, those in atten-dance will be treated to dinner, dancing, and live entertainment.Major sponsors are invited to attend a VIP reception immediately fol-lowing the event to meet Captain Kelly and the Wolfs. Captain Kellywill also be signing copies of the couple’s memoir, Gabby.

A hero’s...continued from pg. 44

Mark Your Calendar

Now through Feb. 15thNominations Now Being Accepted Through Feb. 1514th Annual NAWBO-IE Amazing Women of the Inland Empire

Awards BanquetNAWBO-IE is seeking nominations for the Amazing Women

Event (AWE) Awards Banquet to be held on Thursday, April 19, 2012at the Eagle Glen Golf Club in Corona. Deadline to submit nomina-tions is Feb. 15th. The AWE raises scholarship funds to supportfemale college students in the Inland Empire to achieve their educa-tional goals relating to entrepreneurship.

An AWE nominee should be an established business leader witha strong record of innovation in her field, outstanding performance inher business, and/or a clear track record of meaningful communityinvolvement. Nominations will be judged on professional accom-plishments, community leadership as well as awards and milestones.Each of these areas should be addressed in the nomination.

Award Categories:The Legacy Award recognizes a woman who has achieved a truly

amazing goal that will impact her community for years to come.The Trailblazer Award recognizes a woman who has blazed a trail

that others can follow and use to create their own success.The Business Woman of the Year Award honors a woman who

has demonstrated creative initiative in her business--to grow the busi-

ness, create jobs, overcome obstacles, and help her community.Community Bridge Builder Award honors a woman who is

deeply committed to her community and demonstrates an amazingpassion for her particular cause.

The woman who defines the Rising Star Award winner has suc-cessfully been in business at least three years and has shown a com-mitment to the success of her community. She has demonstrated aclear and profitable track record of success.

Visit www.NAWBO-IE.org to nominate a deserving womantoday or to register for the AWE Banquet!

About NAWBO-IE: One of 80 chapters nationwide, NAWBO-IE isthe premier organization for women business owners in the InlandEmpire. The power of their voice on business and economic issuesaffecting women-owned businesses is heard in Sacramento and at thenational level. Their goal is to promote and enhance the growth andprofitability of their member businesses. NAWBO-IE sponsors educa-tional and informational programs and engage in public policyefforts. Events are always informative and provide opportunities forrelationship building. To find out more about the vision and objec-tives of NAWBO-IE, the benefits of joining, or becoming a corporatepartner, please visit www.nawbo-ie.org

Feb. 14th and 15thWells Fargo to Help Inland Empire Customers Facing

Mortgage Payment ChallengesMore than 16,000 homeowners invited to free workshops in

Ontario; several workshops scheduled in 2012 to help thousands ofAmerican families avert foreclosure

Wells Fargo & Company is hosting a free Home PreservationWorkshop in the Inland Empire for continued on page 27


Wells Fargo Home Mortgage, WellsFargo Financial, WachoviaMortgage and Wells Fargo Home

Equity customers facing financial hardships. Wells Fargo has invit-ed more than 16,000 mortgage customers in Riverside, SanBernardino and surrounding counties to the free workshop which willbe held over two days on Tuesday, Feb. 14th and Wednesday, Feb.15th from 9 a.m. – 7 p.m., at the Ontario Convention Center - locat-ed at 2000 East Convention Center Way, Ontario. Parking is free -customers should refer to the event website for instructions.

In addition to the Inland Empire event, Wells Fargo will host anadditional Southern California Home Preservation Workshop onMarch 14th and 15 from 9 a.m. – 7 p.m. at the Los AngelesConvention Center located at 1201 S Figueroa Street, Los Angeles.

“Wells Fargo wants our customers to succeed financially andhelping struggling borrowers find the right solution so families canstay in their homes in this difficult economy is a top priority,” saidDiana Stauffer, Wells Fargo Home Mortgage senior vice presidentand regional servicing director for California. “This workshop givesWells Fargo and Wachovia home mortgage customers, who are facedwith payment challenges, the opportunity to meet face-to-face withour home preservation specialists to explore and discuss the optionsavailable for them.”

Approximately 100 Wells Fargo home retention team members –including bilingual specialists – will be on hand at the upcomingworkshop to assist customers. Where possible, borrowers will receivea decision on a workout, loan modification, or other options, on siteor shortly following the workshop. Options include Wells Fargo’sown loan modification program and the federal government’s HomeAffordable Modification Program (HAMP). The Inland Empire andLos Angeles events will be the fifth and sixth workshops in theSouthern California region since 2010. The company hosted four pre-vious events in Ontario, Irvine, Pasadena and San Diego, wherehome preservation specialists met one-on-one with more than 2,600homeowners facing mortgage payment challenges.

How to register for Wells Fargo’s Inland Empire HomePreservation Workshop

Walk-ins are welcome, but registration is strongly recommendedin order to guarantee the ability to meet one-on-one with a represen-tative. Sign up by Sunday, Feb. 12 at www.wfhmevents.com/lead-ingthewayhome. For more information call 1-800-405-8067.

Feb. 16thPalm Desert Area Chamber of Commerce Announces: The

Annual Palm Desert State of the City & Chamber Luncheon inPalm Desert

What does the future hold for residents and businesses in PalmDesert? What’s next? Budgets? Future development and comingnew businesses? Find out at the Annual Palm Desert State of theCity and State of the Palm Desert Area Chamber at Desert WillowGolf Resort on Feb. 16. Palm Desert Mayor Bob Spiegel and PalmDesert Area Chamber Board Chair Natalie Russo will bring attendeesup to date on: What’s next, and who is opening shop in Palm Desert.Marketing efforts in Palm Desert, how and why? RDA developmentfee updates, and the overall solidarity of the valley’s largest and only5-Star Chamber of Commerce. Start time, 11:30 a.m.

Meet other residents and local business owners at this importantand informative luncheon. Presented by First Foundation Bank, andhosted by the Palm Desert Area Chamber. Sponsorships are avail-able and seats are only $50 each. Call 760.346.6111 for details andregistration, or visit www.pdacc.org and click “registration” to regis-ter and pay easily online.

Feb. 25thA HERO’S WELCOME: FORMER U.S. CONGRESS-

WOMAN GABRIELLE GIFFORDS’ HUSBAND CAPTAINMARK KELLY TO PRESENT AT CASA COLINA’S TRIBUTETO COURAGE

Casa Colina is welcoming former U.S. CongresswomanGabrielle Giffords’ husband Captain Mark Kelly as a special guestpresenter and honoring traumatic brain injury (TBI) survivorKatherine Wolf, and her husband Jay Wolf at its Tribute to Courageon Saturday, Feb. 25th at Pacific Palms Hotel & Conference Centerin Industry Hills. Proceeds from the gala black tie event will benefitCasa Colina Centers for Rehabilitation’s programs and servicesincluding its nationally renowned Brain Injury Program.

The reception begins at 5:30 p.m. and it is then followed by din-ner, dancing and live entertainment at 7 p.m. Major sponsors areinvited to attend a VIP reception immediately following the event tomeet Captain Kelly and the Wolfs. Captain Kelly will also be signingcopies of the couple’s memoir, Gabby. (See Page 44 for additionalinformation on Kathering and Jay Wolf and Captain Kelly.)

For more information on the event, to donate, or become a spon-sor, please contact Casa Colina Foundation at (909) 596-7733 Ext.2223 or e-mail: [email protected].

Mark your...continued from pg. 26

exclusivity to Lutherans and theirfamilies, Cummins said, “They’vealways had that membership aspect

to their institution.”Thrivent Financial for Lutherans was formed in the 2002 merger

of two Lutheran fraternal benefit societies: Aid Association forLutherans and Lutheran Brotherhood. The merger combined threecredit unions and two banks to form Thrivent Financial Bank, anAppleton,Wis.-chartered thrift, which was “absolutely the right deci-sion” at the time, Sipe said. “The world has changed in the last 10years. Bank holding company regulations have changed significant-ly. It’s an issue that most insurance companies that own banks aredealing with now,” Sipe said. “This is new territory....I think we’rethe first stock-savings bank that’s (transferring) to a credit union.”

Having considered the move since early 2011, the boards of pri-vately held Thrivent Financial and Thrivent Financial Bank approvedselling its banking business to the new credit union in November.

Thrivent will keep its trust and investment business (with assetsof about $570 million) in a separate, new sibsidiary—Appleton-based Thrivent Trust Co. Thrivent estimates the credit union couldgrow to more than 220,000 members within the decade and attractmembers to its parent company.

Nearly 2.2 million are Thrivent Financial for Lutherans members.However, less than 17 percent are customers of Thrivent bank, whichis primarily accessible online. More could join the credit union as itexpands brick-and-mortar access through credit union partners.

Thrivent...continued from pg. 3

The dean of the Inland region’s only accredited law school hasresigned, effective immediately.

Allen Easley, dean of the University of La Verne College of Lawin Ontario, had led the college since July 2008, focusing recently onregaining the school’s national accreditation.

The university’s executive vice president has been named interimdean.

In June, the American Bar Association said it would not grantthe college full accreditation or extend its provisional accreditation,citing low passing rates for students taking the bar exam for the firsttime. Since then, the college has been accredited by the State Bar ofCalifornia, also known as Cal Bar.

La Verne College of Law Dean Resigns


BEST, BEST & KRIEGERTAKES 25% OF NEWRIVERSIDE OFFICE

DEVELOPMENTBest, Best & Krieger inked a 10-year lease for 35k square feet at

Citrus Tower, a six-story office building currently under constructionat 3390 University Avenue in downtown Riverside. The dealaccounts for roughly 25% of the building, set to be completed inApril of 2012.

Rich Erickson, Dave Mudge and Tom Pierik, senior vice presi-dents of the Lee & Associates Riverside office, represented the prop-erty owner, Regional Properties Inc. Although the deal value was notdisclosed, we heard it was worth over $14 million.

Aaron Wright and Andy Lustgarten of Studley repped Best Best& Krieger, LLP, one of Riverside’s oldest law firms with more than200 attorneys in eight offices in California and one office inWashington, D.C. The new office at Citrus Tower will be only a fewblocks away from the firm’s original office at Eighth Street andMain.

HEMET RETAIL PROPERTY SELLS FOR $192/SQUAREFOOT

A 50k-square-foot retail property in the city of Hemet sold for$9.6 million ($192/sf) in a recent sale. Situated on 5.61 acres at 220North Sanderson Avenue, just north of Florida Ave, the property isoccupied by LA Fitness. It is near to Home Depot, Target, Staples,Ross, Lowes and other national retailers.

The buyer was a private trust from Beverly Hills who was in a1033 exchange while the seller, Eden Group LLC, was fromPleasanton. The property sold at a 7.6 percent cap rate which, accord-ing to Costar, is the lowest cap rate obtained for a single tenant healthclub-occupied property in the United States since July 2008.

Shaun Riley, director with Faris Lee Investments, represented thebuyer in the transaction. The seller was repped by Marcus &Millichap. The buyer placed long-term financing on the property at240 basis points lower than the cap rate, which provided the buyerwith a 10 percent cash return going in, not to mention future rentincreases.

MURRIETA RETAIL PROPERTY TRADES HANDS IN$8.5 MILLION SALE

Margarita Center, a 60.4k-square-foot retail property in Murrieta,was recently acquired in an $8.5 million ($141/sf) investment buy.The property is located at 39520-40 Murrieta Hot Springs Road, eastof I-215 on the west side of Margarita Road.

The neighborhood shopping center is anchored by Fresh & Easy,and has eight retail suites ranging from 1.3k square feet to 10.7ksquare feet in size. Built in 2008, the center offers excellent leasepotential due to its central location on the southwest corner ofMurrieta Hot Springs Road and Margarita Road.

Todd Holley of Voit Real Estate Services represented the buyer,Mon Mon, LLC. The seller, MS Kearny CPB 3 LLC, was repped byJohn Read, Patrick Toomey and Phillip Voorhees of CB RichardEllis.

SAMPLE PRODUCTS SUPPLIER PURCHASES 100KSQUARE FOOT ONTARIO INDUSTRIAL BUILDING

A 99.5k square foot industrial building in Ontario sold for $6.2million, or about $62/square foot. Located at 4200 MissionBoulevard, north of I-60 and west of Milliken Avenue, the structurewas purchased by Sample Real Estate LLC.

The building will be the new corporate headquarters and manu-facturing facility for American

Real Estate...continued from pg. 12



INLAND EMPIRE People and Events

The non-profit Cathedral Center was presented with a$25,000 grant from the Berger Foundation.

Cathedral Center offers a variety of much-needed activitiesand services which include social, recreational, educational andhealth-related programs to over 1,000 outreach clients and over30,000 other people who are directly involved with the center.

For more information on Cathedral Center call (760) 321-1548 or visit www.cathedralcityseniorcenter.com

Agua Caliente Casino Resort Spa donated $17,000 worth ofclothing from its wardrobe department to Martha’s Village &Kitchen, which serves the homeless in the Coachella Valley.

The donated garments were resort uniforms, including suits,blouses, shirts, ties and pants in colors and styles.

Lorena Landeros, manager of Agua Caliente’s wardrobedepartment, spearheaded the clothing donation. She volunteers atMartha’s Village and said she has seen firsthand the differenceclothing donations makes to help the homeless in Coachella

Six teachers in Palm Springs Unified School District earnedthe prestigious National Board Certification for 2011.

Jaclin Avon, Beverly Bricker, Joan Mathews-Wilcox,Kimberly Moniz, Erin Schroer and Charlotte Silvers were recog-nized by the U.S. Department of Education.

There are now 26 national board certified teachers in PalmSprings Unified.

The rigorous National Board Certification process requiresteachers to analyze their teaching process and demonstrateknowledge of their subject area. It is considered the highest cer-tification a teacher can receive.

For more information on Palm Springs Unified SchoolDistrict call (760) 416-6000 or visit www.psusd.us.

The City of Coachella celebrates 65 years, since 1946, when it became the valley’s third incorporated city. When thecity was incorporated, it boasted a population of about 1,000. It now has approximately 41,000 residents.

The City of Coachella held a special festival to celebrate its birthday with a special musical performance from MichelleGonzalez of Orgullo Azteca Mariachi Group.

For more information about the City of Coachella call (760) 398-3502 or visit www.coachella.org.

Valley.“By donating these garments, we can give Martha’s customers

a professional appearance when they go out to job interviews, orwhen they are hired for a job,” said Lorena Landeros.

For more information on Agua Caliente Casino Resort Spavisit www.hotwatercasino.com.



Architectural/Engineering FirmsRanked By Inland Empire Billingscontinued from page. 15


E-Mail Address

Willdan Associates WND 1 Municipal Engineering Public Agencies Crescent Wells Ron Espalin34. 650 Hospitality Ln., Ste. 400 $5,000,000 19 Service Marketing Director Director

San Bernardino, CA 92408-3317 Anaheim (909) 386-0200/940-6300 [email protected]

Sample Company Inc., a nationalsupplier of sample products to thedecorative fabric, hospitality, and

contract fabric trade. It was sold by JW Irvine LP. Jedd Zaun and Bill Garrett of Lee & Associates represented the

seller in the transaction. The buyer was repped by Steve Bellitti andJosh Hayes of Colliers International. “We started marketing thisbuilding last year and we received multiple offers,” said Zaun, not-ing that the buyer opted for a lease, with an option to purchase. “Andwhile buyers are still looking for good deals, we were able to sell thisproperty at a ‘solid price,’ which was great.”

CIP COMPLETES $6.5 MILLION RIVERSIDEINDUSTRIAL BUY

CIP Real Estate (CIP) has just acquired Summit Business Center,a 138k-square-foot business park located at 2002-2010-2020-2030-2038 Iowa Avenue, in the Hunter Park area of Riverside, for $6.5million, or $47/square foot. The property was purchased fromCapmark Bank as an REO asset. CIP plans to invest an additional$3.8 million for capital improvements and interior renovations toupgrade the office park to appeal to government, non-profit and pro-fessional services firms.

“This acquisition represents an unusual opportunity to purchase aquality property in an in-fill location at a great price,” said Robert Y.Strom, principal of CIP Real Estate. “Our low cost basis will allowus to invest in the necessary physical improvements to make the parkcompetitive and facilitate rental rates that will be attractive toRiverside tenants.”

Summit Business Center is currently home for two RiversideCounty operations, Crescent Health Care and AMFM Operating Inc.,which manages KGGI 99.1 (Hip Hop) and Radio Disney stations,subsidiaries of Clear Channel Communications. CIP acquired theoffice project in a joint venture with a real estate investment fundmanaged by Blue Vista Capital Partners (“Blue Vista”). This is thethird venture between CIP and Blue Vista. In 2010, the two firmsacquired an 836.5k-square-foot industrial distribution park in NorthCarolina; in May 2011, CIP and Blue Vista purchased a portfolio ofthree industrial properties in Southern California totaling 188ksquare feet, including the Indiana Business Park in Riverside locatedabout 10 miles from the Summit Business Center.

CIP will manage the property and oversee the extensive capitalimprovement program for the asset. Phil Woodford of CBRE repre-sented Capmark Bank in the sale, while CIP represented itself in thedeal. Woodford and Vindar Batoosingh of CBRE have been retainedas the leasing agents for the park.

JOHNSON CAPITAL ARRANGES $20 MILLION ONONTARIO MULTIFAMILY PROPERTY

Greg Richardson, managing director, and Scott Watson, vicepresident, of Johnson Capital’s Irvine office, have arranged a $19.7

million loan secured by a 168-unit multifamily property calledWoodmere Apartments, located in Ontario.

The FHA loan was provided by Johnson Capital HuntoonHastings and carries an extremely low fixed rate for the 35-year term.Additionally, the loan is non-recourse and open for prepayment at parafter year 10. The debt is being used to refinance the property by theowner, a local investor.

Built in 1986, Woodmere Apartments is a garden-style propertythat consists of 21 buildings. The owner has adopted an aggressiveupgrade plan that includes new fixtures, kitchen appliances, flooring,and an updated lighting scheme throughout the units. The property islocated at 910 W. Phillips Street, near the intersection with MountainAvenue, approximately one half mile south of Holt Avenue and abouttwo miles west of the Ontario International Airport. Commenting onthe transaction, Richardson said, “the FHA financing provided ourclient with capital to significantly improve the asset while locking ina very attractive long-term interest rate.”

SUMMIT MACHINE BUYS ONTARIO INDUSTRIALBUILDING

In an Ontario industrial sale, Summit Machine paid $3.94 millionfor Philadelphia Place Business Park, a 45.9k square foot ($86/sf)property located at 2810 Philadelphia Street, north of I-60 and east ofArchibald Avenue. The property, built in 2000, is considered a ClassA, newer product for its size range. Jeff Smith and John Seoane ofLee & Associates’ Ontario office represented the seller, LampsonBeach Properties, which sold the property based on determinations ofmarket conditions and the opportunity to affect a 1031 exchange fora property that had been of interest. Summit Machine will occupy theproperty for their own operations.

“When we started marketing the property, there were a total offive buildings available for sale and 14 buildings for lease in the 40ksquare feet to 50k square feet range,” said Seoane. “This illustrateshow demand for purchase far exceeds demand for lease, which con-tributed to the seller’s confidence in achieving a premium comparedto recent sales.”

LATEST PHASE AT RANCHO CUCAMONGA MULTI-HOUSING COMMUNITY FINANCED WITH $42 MILLION

Lewis Operating Corp has obtained $42 million in financing forthe fourth phase of Homecoming at Terra Vista, an 868-unit multi-housing community within the master-planned community of TerraVista in Rancho Cucamonga. Completed in 2010, the fourth phase ofHomecoming at Terra Vista consists of 241 units that are 95.8 percentleased. The first phase of the property began construction in 2005.

Don Curtis and Charles Halladay of HFF arranged the nine-year,fixed-rate loan, which was funded by Prudential Mortgage CapitalCompany. The property was previously unencumbered with debt.

HFF also arranged prior financing for Phases I, II and III of theproperty through Freddie Mac. This




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cost which many of us are notwilling to pay. So we live a lifedriven by compromise and expe-

diency.I was invited a few months ago to address 170 selected stu-

dent leaders of two well known boys and girls colleges in Asia on“Developing Future Leaders Today for the New World.” It was acombined session at my request. None of them could think of aleader in their country whom they really trusted and respectedand would follow even in moments of doubt. Two students men-tioned their parents. The others had a blank look on their faces.This was so sad. The core of my message was that as future lead-ers of the nation’s organizations, they must first learn to do theright thing no matter what the cost. They must know right fromwrong.

No good deed erases a wrong deed. If you have wronged aperson, you must ask for forgiveness from this individual. Notfrom “God.” This is too easy. Forgiveness must come from theperson you have wronged. If a person has wronged you, forgivehim or her, and reconcile. Return every phone call. Respond toevery e-mail message from another person. You cannot force aperson to talk to you, but you have done what the “moral lawwithin” requires. How would you feel if a person did not returnyour phone call, respond to your e-mail message or refused tomeet you? Every faith teaches us that we reap what we sow.Corporate Social Responsibility initiatives do not absolve us ofour organizational sins. Organizations must always do the rightthing with all stakeholders; the employee, the customer, suppli-ers, investors and society. Life is not a balance sheet!

Churches, temples and mosques are full of people who arerunning from themselves and others seeking redemption. Othershave buried themselves in causes. Many of us have done wrongthings and want to feel good about ourselves. No good deed eras-es a wrong deed. We must forgive and reconcile with each otherfirst in our homes, families, in our organizations and in society.Only then will our Creator or whatever “greater force” or themoral universe forgives us. “The Kingdom of God is within you,”said one of the greatest spiritual teachers who ever lived. Trueinner freedom comes from repentance and forgiveness; forgivingone another and doing the right thing. There is no escape.

“Do the right thing” always and “Do unto others what youwant done to you.” The operative word is “DO.” Not talk. “Byyour fruits will you be known.” In our churches, temples andmosques, we keep listening to the same message all our lives, butwhat have we done? Have we become better human beings?

“Judge not lest you be judged.” The greatest spiritual teacherwho ever lived directed his anger not at the adulteress and thesinner, but at the arrogant, self-righteous and proud who thoughtthey were better than the others. “There is none righteous, notone,” he said. Help each other wherever you are. Preachers, whatare you preaching? Leaders, how are you leading? Teachers, whatare you teaching? Parents, what kind of children are you raising?

Let us begin teaching this today in every classroom, home,workplace and nation. What kind of leaders and parents do wewant to produce? We must begin by examining each one of ourlives and each one of our organizations. This is the only compe-tency that really matters. “Do the right thing” and “Do unto oth-ers what you want done to you.”

Gerard D. Muttukumaru is chairman, Center for GlobalLeadership Worldwide LLC and Adjunct Faculty, MBA andExecutive Education Programs, California, USA. He can bereached at [email protected]

Do The Right...continued from pg. 9


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is the third transaction HFF hasarranged for Lewis Operating Corpwith Prudential in 2011.

CITRUS FOOTHILL RETAIL CENTERThe Citrus Foothill Retail Center is a 24,624-square-foot center

at 16119 Foothill Boulevard in Fontana. Tenants include Sprint andKiderCare. Property 96 percent occupied at sale, worth $2.9 million.Buyer: Fontana Shopping Plaza LLC of Calabasas. Seller: LosAltos VII, L.P. of Orange County.

SMITH AVENUE CENTERSmith Avenue Center is a 31,663-square-foot center at 508-514 S.

Smith Avenue in Corona. Tenants include Lohdi Market, Chico’s

Bakery, Ely’s Beauty Salon, Ochoa’s Carniceria and Sara’s BridalBoutique. Property 59 percent occupied at sale, worth $2.1 million.Buyer: NSHE CA Leonardo, LLC of Los Angeles. Seller: 508Smith Avenue, LLC of Orange County

GRAND JURUPA CENTERGrand Jurupa Center is a 40,040-square-foot center at 5105-5145

Jurupa Avenue in Riverside. Tenants include Baker’s Burgers,Bryer’s Liquor, Charlie Rokk’s BBQ, Elegant Nails, Jurupa CoinLaundry, Outback Grooming, Papa Joe’s Pizza and Star Donut.Property 54 percent occupied at sale, worth $3.1 million. Buyer: LaPeer Investment, LLC of Beverly Hills. Seller: 5119 Jurupa AvenueLLC of Orange County.



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RESTAURANT REVIEWRESTAURANT REVIEW

The Good, the Better, and the Best!By Bill Anthony

Antonino’s RistoranteItaliano in RanchoCucamonga has been aroundfor about 20 years and always isamazing. My wife claims thisplace has the best vealdishes in SouthernCalifornia. Great forspecial occasions, asmall wedding orwhen you want anight out with Mr. orMrs. Special. Lookfor the owners of thisrestaurant to be open-ing a new restaurantin Upland this month.

The same peoplealso own HaandiIndian Restaurant also inRancho Cucamonga. This isthe place for the best (in myopinion) Indian lunch buffet—and for under $10!

The Bistro inside Fantasy

Springs Casino, in Indio, isonly open for dinner. Greatmenu (even Kobe beef burgerand lobster pizza) and indoor oroutdoor seating. Call for reser-

vations at (760) 238-5654....ordid I mention the juicy rotis-serie chicken?

Billy Reed’s RestaurantBakery & Bar has been openedsince 1975, having served over

15 million meals (I have neverhad a bad anything here). BillyReed’s has an old world atmos-

phere with a very extensivebreakfast, lunch and dinneroffering. It is opened from 7a.m. until 11 p.m. seven days a

week. Choose from 14 sal-ads.....try the fish and chips( h a l i b u t ) . . . h o m e m a d echili....breakfast served all day(over 30 omelets). You will notleave hungry! Billy Reed’s islocated at 1800 North PalmCanyon Drive in Palm Springs(phone number is 760-699-2762).

Pomme Frite is a Belgianbistro in Palm Springs withhost/owner Jean-ClaudeConstant continually surveyingthe tables, kitchen and patronsto guarantee a perfect diningexperience. Choose outdoor-sidewalk patio or main diningroom to enjoy your Europeanexperience. There is no reasonto be thirsty with a wide selec-tion of Belgian beers andFrench or California winesavailable. What a menu!!! I rec-



ommend the seven Frenchescargots at $9.75; rosemary,thyme braised lamb shank at$24; crepes with duck confit at$13.95; Burgundy winepoached d’Anjou pears withvanilla ice cream with chantilly(whipped cream); and onSundays, they serve half a duck

l’orange. Also available arethree-course specials for twopersons at $45 for two. Lunchis served from Wednesdaythrough Sunday from 11:30a.m. until 3:00 p.m. Dinner isserved from 5:00 p.m. until10:30 p.m. They are closed onTuesdays. They are located at256 South Palm Drive in PalmSprings (phone number is 760-778-3727).

Manhattan in the Desertis the closest to the CarnegieDeli in New York City—well,the closest Manhattan deli westof the Hudson River. Bakery islocated on the premises—andthe rye bread the best— againwest of Manhattan in NewYork. Everything is better than“good.” Best of the best is theirbrisket or Ruben sandwich.However, you will not be

unhappy with any of your selec-tions at Manhattan in theDesert. It’s a real “KosherStyle” deli. Also try the break-fast corned beef, pastrami ortongue and eggs. Wow!!!Manhattan in the Desert islocated at 2665 East PalmCanyon Drive in Palm Springs(phone 760-322-3364). It isopen for breakfast, lunch anddinner from 7:00 a.m. until 9:00p.m.

The Chop House in PalmDesert opened in 1992 as partof the Kaiser Group ofRestaurants owned by Kaiser,Lee, Eric and Sue Morcus. Thefamily also owns Kaiser Grill,Chop House Palm Springs, TheDeck Restaurant and Sky Bar,The Big Fish Grill and OysterBar, Grind Burger Bar—alllocated in Palm Springs as well

as The Hogs Breath Inn inCarmel, The Hogs Breath Inn inLa Quinta and Jackalope Ranchin Indio.

OK, now let’s get down tothe Chop House in Palm Desert.Best beef in SouthernCalifornia (in my opinion) andthat includes all the big namesin steakhouses. Start with thelobster bisque with cognac andtruffle oil ($10)—it is addictive(I wound up in the Betty Fordtreatment center three times).Try the 16 oz. rib eye ($39) andwell worth the price, and if youcannot eat it all, take the left-overs home for steak and eggsthe next day. All meat isbutchered in-house. Don’t missthe creamed corn ($3) and saveroom to share their homemadedesserts. An extra added note:there are 3,500 wine choices—easy to pick one or two. Don’tmiss this place on your next tripto the desert. The Chop Houseis located at 74-040 Highway111 at Portola in Palm Desert(phone number is (760) 779-9888).

The Good...continued from pg. 34


Best-selling Business Books

“Intern Nation: How to EarnNothing and Learn Little inThe Brave New Economy,”

By Ross Perlin, Verso Books, Brooklyn, New York;2011; 258 pages; $22.95.

Here are the current top 10 best-selling books for business. Thelist is compiled based on information received from retail book-stores throughout the U.S.A.

1. “Steve Jobs,” by Walter Isaacson (Simon &Schuster…$35.00)(1)*The story of a modern Thomas Edison. 2. “That Used to Be Us: How America Fell Behind in the WorldIt Invented and How We Can Come Back,” by Thomas L.Friedman & Michael Mandlebaum, (Farrar, Straus andGiroux…$28.00) (2)One possible roadmap back to fiscal and market stability.3. “Great by Choice: Uncertainty, Chaos, and Luck-Why SomeThrive Despite Them All,” by Jim Collins(HarperCollins…$29.99)(4)Why some people succeed against all the odds. 4. “Strengths Finder 2.0: A New and Updated Edition of theOnline Test From Gallup’s Now, Discover Your Strengths,” byTom Rath (Gallup Press…$22.95)(3)Discover your strengths and integrate them with your career.5. “The Little Book of Leadership: The 12.5 Strengths ofResponsible, Reliable, Remarkable Leaders That Create Results,Rewards, and Resilience,” by Jeffrey Gitomer & Paul Hersey (JohnWiley & Son…$22.00)(5)A concise look at the fundamental traits of leadership.6. “Reckless Endangerment: How Outsized Ambition, Greed,and Corruption Led to Economic Armageddon,” by GretchenMorgenson (Times Books…$30.00)(6)The why and how of America’s fall from economic grace.7. “Back to Work: Why We Need Smart Government for aStrong Economy,” by Bill Clinton (Knopf Doubleday…$23.00)(9)Why our political system hasn’t done a better job. 8. “The Price of Civilization: Reawakening American Virtue andProsperity,” by Jeffrey D. Sachs (Random House…$27.00)(7)Doing something about the negative impact of globalization.9. “EntreLeadership: 20 Years of Practical Business WisdomFrom the Trenches,” by Dave Ramsey (Simon &Schuster…$26.00)(8)Experienced advice on business leadership.10. “Secret Weapon: How Foreign Enemies Brought Down theU.S. Stock Market and Why It Can Happen Again,” by Kevin D.Freeman(Regnery Publishing…$27.95)**How foreign enemies are planning to sink the American economy._______________________________________________________

*(1) -- Indicates a book’s previous position on the list.** -- Indicates a book’s first appearance on the list.

During the past five years anew subject has grown in read-ership. The book (of which“Intern Nation” is one) “expos-es” business owners and man-agers of non-governmentalorganizations (NGOs). Here’swhy more young people arereading books like this.Employers “hire” young peoplefor little or no money, whichmeans they are walking a nar-row line between offering“training” and being guilty ofclear cut federal and state laborlaw violations.

Actually, internships didn’tstart out as a way to take advan-tage of eager young men andwomen. As author Ross Perlinputs it:

“We are reaching a periodwhen the commanding heightsof American life are alreadydominated, with fewer andfewer exceptions, by formerinterns—senators and cabinetmembers started political life asDC interns, Wall Street’s ‘mas-ters of the universe’ cut theirteeth during collegiate summers,cultural and intellectual elitesbroke in through cozy unpaidgigs, and on it goes. It comes aslittle surprise that these success-ful former interns now perpetu-ate the system that gave them astart and an ‘in’ today—workingyour way up from the mailroomor entering a profession directlyfrom school are almost unheardof by comparison. Like therelentless push for universitydegrees, the mad pursuit ofinternships is justified as pre-cious insurance against a bewil-dering and demoralizing jobmarket.”

For years, internships havebeen equated with apprentice-ships. Author believes than anyrational comparison between the

two is impossible. He com-ments:

“…White collar Americaimagines apprenticeships inmedieval or Victorian carica-ture—blacksmiths and carpen-ters keeping young ruffians inline—and misses the modernpicture entirely. Are internshipswhite-collar apprenticeships?The answer is yes and no: onone hand, internships are clearlypresented in the same spirit, as away to launch young people intotheir careers; on the other handinternships fall far short of themodern apprenticeship model innearly every respect, despite thewealth and sophistication ofwhite-collar firms and indus-tries. Dan Jacoby, a historian ofapprenticeships, sees internshipsby comparison as a chance tolook at an environment ratherthan a chance to learn a job.”

In Chapter 4 of “InternNation,” Perlin raises the spec-tre of a “lawsuit waiting to hap-pen.” He is primarily referringto the Fair Labor Standards Act(FLSA). What has happenedduring the last two or three yearsmarks a departure for bothinterns and full-time employees.A large number of interns arenot receiving any kind of remu-neration and aren’t learning any-thing.

Perlin cites the high frequen-cy of law suits where unpaidinterns are primarily used forcleaning out bathrooms, polish-ing door handles, and runningfor coffee. There was even oneinstance where the intern wasexpected to haul trash from theoffice to another office’s dump-ster a mile or two away.

The most startling differencewas the growing number of full-time employees who were per-suaded to take salary cuts. In

many of these cases, the man-agement’s persuasion includedpointing out that the internswould be used to fill the posi-tions of the full-time people forno or little pay.

And if this isn’t enough toconcern the workforce in theprivate sector, the author goeson to point out that conditionsfor interns in non-governmentalorganizations can be far worse.In a number of cases they arecompletely unpaid volunteersworking in war zones some-times doing tasks that govern-

ment can’t or won’t do.Although the book is inter-

esting and often makes goodpoints, it’s frequently benttoward exposing “the bad guys,”who in many cases are businessowners who aren’t monetarilythat far ahead of their employeesor even their interns.Nonetheless, if you aren’t up todate on the world that internsinhabit, it does give you a differ-ent view of the modern world ofwork is like.

Henry Holtzman

MANAGER’S BOOKSHELFMANAGER’S BOOKSHELF


and it beeps to show me a headline.No more of this Monday morn-

ing, “Hey, did you hear…?”But let me get back to this issue with the cases. I found a compa-

ny called Twelve South that makes something called a Bookbook. Itholds my 4S and looks just like an old leather notebook. The spine isembossed in gold and a red ribbon sticks out of the top. It not onlyprotects the phone, it disguises it. And it makes it look even moreexpensive than it is.

Oh, it has its downside. It covers up the camera completely. It’sawkward to use the phone with it on, unless you use your Bluetooth.And the slots on the inside cover only hold a couple of cards. Themaker claims it replaces a wallet, but I keep my wallet separate andjust put business cards in the slots. I am told it does not wear well,but I’ve had no problem with that, and the open slots on the bottomallow me to charge it overnight. I don’t think it would fit into a deskcharger though.

Nothing in this world is perfect, but the new 4S does a good joband the Twelve South cover makes it look important. Adapt and over-come. That’s what they teach in the military and that’s what Appleand Siri have taught me about the 4S.

And who knows, they may come out with a newer, thinner morepowerful iPhone 5 later this year.

This week’s...continued from pg. 13

Alexander, the spa director, hasbeen working at the resort for manyyears and can assist in choosing the

right treatment that’s perfect for you.Another miracle at this resort is an affordable and wonderful

restaurant. When we visited in October, the Capri Restaurant did notexist, and we were disappointed in the food and the service.However, big changes did wonders for customers who enjoy theirmeals and expect great service. An overhaul was necessary and ChefAnthony Santucci, grandson of founders John Sr. and Julia, did justthat—signature dishes based on classic Italian recipes and specializ-ing in steaks and seafood, homemade Italian sausage and homemadedesserts. All meals are reasonably priced and the portions are large—no disappointments here. The Sunday brunch is a favorite of guestsand locals alike. Dine in the restaurant or the outside patio. Serviceand staff did a good job during our stay.

We did wander next door last October to the Desert Hot SpringsHotel to take a peek at their facility. If it is absolutely necessary tobring along a group of children (who are on the active side), perhapsyou would enjoy this hotel. We did listen to a band playing by thepoolside one afternoon, but when we returned to our hotel, wethought our choice of staying at Miracle Springs was the right one.

The next time I want to heal, restore, replenish and relax mybody, I will definitely return to the miracle of Miracle Springs Resortand Spa again and again.

Miracle Springs Resort and Spa is located at 10625 Palm Drivein Desert Hot Springs. Visit www.miraclesprings.com or call 800-400-4414 for additional information.

The Miracle...continued from pg. 43

in court. The judge will appoint aconservator—even perhaps astranger or a family member that

you would not want to manage your affairs. Conservators act undercourt supervision and often must submit detailed reports, meaningthat the process can become quite expensive.

With a living trust, your designated trustee takes over manage-

ment of trust property and must manage it according to your explic-it instructions in the trust document. The terms typically set stan-dards for determining whether you are incompetent or not. Forexample, you may specify that your doctor must declare that you canno longer manage your financial and business affairs.

Of course, eliminating or reducing taxes is one of the primarygoals of estate planning. Trusts allow for a highly flexible approachto taxes. Transferring income-producing assets to a recipient in alower tax bracket can slash income taxes. Unless Congress acts tochange the law for 2013 (and we’re familiar with the current tenden-cy toward Congressional gridlock), the estate tax threshold willreturn to one million dollars, which means that the estate tax (whichwill be as high as 55%) will be applied to estates which exceed thatamount.

In summary, the living trust’s avoidance of probate in the eventof your disability and upon your death are very strong reasons toconsider a trust-based estate plan.

William K. Hayes is a member of the American Academy ofEstate Planning Attorneys. The Hayes Law Firm specializes intrusts, probate and asset protection planning. For free informationor to request a free estate planning seminar for your business orsocial organization, contact Attorney Hayes at 626-403-2292 or visitthe Hayes Law Firm website at www.LosAngelesTrustLaw.com. Thisarticle is provided for educational purposes only and is not meant toprovide legal advice as the circumstances for each individual willdiffer. Please seek the advice of an experienced legal counsel.



California Budget Fact CheckAs I am sure you have

heard, Governor Brown hasreleased his latest budget pro-posal. And the facts haveremained the same: he relies onshifts and transfers but little inthe way of actual reductions.We know that this does notwork.

California is still facing amajor deficit up to $15 billionwith the Governor threatening(again) to cut education andpublic safety dollars. On top ofthat, he is actively trying toraise our taxes to the tune of$35 billion over five years!

Californians already paysome of the highest taxes in thenation:

• State sales tax• Business licenses• Gas taxes• Even our dogs pay

license fees to exist

Why do we need to paymore? Citizens and businessesshould pay fewer taxes. It’s ourmoney and we should decidehow much we invest in ourfamilies and businesses insteadof feeding government mis-management. Government ishere to serve us.

Instead, we must work tocut back our government thathas grown too large and cut thered tape that strangles business-es and forces them to leaveCalifornia for friendlier states.We can do better—we areCalifornia. We must have abalanced budget that fullyfunds public safety and educa-tion; just like my Republicancolleagues and I proposed lastyear.

Remember, California isone of the richest states in our

nation. We are the 9th largesteconomy in the world and ourgross state product is $1.9 tril-lion, or 13% of the US’s grossdomestic product. We are astate of innovation and creativ-ity – we must not let govern-ment drive away the best andthe brightest. With a few strate-gic changes to some of thesebad policies, we can restoreCalifornia to the economicengine of America. That’s whyour budget should reflect thosefacts instead of a bloatedbureaucracy that politicianswant to feed with more andmore tax dollars.

The tax proposal, as cur-rently detailed, will allow statespending to grow by 20% infour years, an average of 7.4%.In other words, citizens arebeing asked to approve taxes(again) that will allow for morerevenue to the state instead ofmaking the necessary cuts to anovergrown government, likethe 500 state agencies, boards,and commissions that governour lives. If these taxes arepassed, it will devastate busi-nesses and leave little left forour family households.

Not only does this budgetrely on more taxes while itgrows state spending, it is giv-ing away even more money tofailing projects like the HighSpeed Rail boondoggle whosecosts continues to rise. Thisbudget would give another$15.9 million to fund the HighSpeed rail when their very ownPeer Review Group says thatthe project is not “financiallyfeasible.”

This budget is filled againwith hidden taxes and fees. Iam concerned about a new tax


14th Annual An Evening AffaireAuto Park at Valley Center

March 4, 20127:00 - 9:30 pm

The Mall of Victor Valley

This March, join our presenting sponsor, the Auto Park atValley Center and the Victorville Chamber of Commerce, alongwith the entire High Desert business community in recognizing andcelebrating our hometown heroes at the 14th Annual “An EveningAffaire” spring gala event showcasing the Best of the Best in theHigh Desert.

Please contact DeAnna Gorgei-Martindale, Special EventsManager at (760) 245-6506 or via email [email protected] for more information.

February 2012 BUSINESS JOURNAL • PAGE 39

www.BergmanWindowWashing.com

“The world has gone video,”Belanger says. “Video phonetechnology adaption is increas-ing at a rapid pace. Every day,23 million Skype users are on-line; YouTube serves more than2 billion videos per day.Personal adaption of video isacross the all age groups, notjust the 14- to 35-year-olds.”

Want to look into the future?It’s face-to-face contact, nowacceptable for business class,on all of your mobile devices.

About Sean BelangerSean Belanger is the chief

executive officer of Clearwater,Fla.-based CSDVRS, the parentcompany of Stratus Video, andCEO of Stratus. A graduate ofVirginia Tech, he has 30 years’experience in the technologyindustry. He previously servedas CEO of the ParadyneNetworks and general managerof 3Coms’network serviceprovider division.

Forget...continued from pg. 14

offer discounts like thatbecause his vendor gives himback 80% on leftovers with thenext day’s order. That $3.00loaf of bread gained 90 centsmore profit from the supplierthan if sold at 50% off to thecustomer. But how much did itactually cost when factoring inthe negative customer experi-ence?

No, the customer is NOTalways right; but the customerdoes always have the right tomake the final buying decision.Therefore, the way a prospec-tive buyer is treated really doesmatter with respect to their ini-tial buy, their future purchaseconsiderations and for the storythey tell of their experience.

For more information,please visit www.thekeynoteef-fect.com, e-mail [email protected] or call 732-672-7942.

Customer...continued from pg. 19

your calendar to 180 days fromtoday. There, write three to fourparagraphs describing whatyou’ll have done, where you’llhave been, and what will havehappened to your personal/pro-fessional life by then. This kindof “forecasting” is good to dofrom time to time, and byspending 10 or so minutes atthe beginning of the year think-ing about the next six months,you’ll put your goals intoaction.

For more information visitwww.womackcompany.com.

Avoiding...continued from pg. 17

need your expertise.”

About Colleen AylwardColleen aylward has led the

executive search firm DevonJames Associates, Inc. for 19years and is founder ofRecruitment, Inc., a spinoff soft-ware product company in theHuman Resources &Recruitment market.

Jobless...continued from pg. 18

actively seeking investments inrenewable energy, industrial,retail and entertainment devel-opment. Our community wel-comes Aloha Energy and theirinvestment in the city of DesertHot Springs.”

The city of Desert HotSprings is nestled against thehills just north of Palm Springs.The community boasts over27,000 residents who enjoyunmatched desert views, world-class health spas and healthybreezes. It was named as theState of California’s FastestGrowing City in 2010 and hasbeen recognized by theCalifornia Association for LocalEconomic Development for itsEconomic DevelopmentStrategic Plan and commitmentto economic growth.

City of Desert...continued from pg. 8

they can appreciate and valueboth.

Both the comfort principleand unconscious preferencesare part of the “invisible mind-sets” named by McKinsey. Thestarting point for removingthese mind-sets and the barriersthey cause is awareness. Bybecoming aware of the barriersand of the strengths of bothmasculine and feminineapproaches to work, leaderscan assure that women and menfeel accepted and valued andfeel they can succeed. Theresult will be higher engage-ment, higher retention and abetter bottom line.

Caroline Turner is theauthor of “Difference Works:Improving Retention,Productivity and ProfitabilityThrough Inclusion.” Book isavailable for purchase onwww.amazon.com and at othermajor online book retailers.For more information, pleasevisit www.differenceworks.com.

The (frustrating)...continued from pg. 22

on employers that is estimatedto cost business owners about$40-$60 per employee. This isnot the time to raise taxes onthe people who create jobs.Therefore, we must continue tofight against any hidden coststo our businesses and anyattempts to make it more diffi-cult to create jobs in California.

This snapshot of the budgetshows how important it is thatour state budget be transparentand open to Californians. Thatis why I introduced our trans-parency bill AB 1437. This billwould require any state budgetto be available on a publiclyavailable website for yourviewing for 72 hours prior toany vote by the Legislature.This means you can view andkeep track of how theLegislature manages yourmoney.

This is a simple bill thatwill help restore fiscal sanity toour state budget because citi-zens will be able to evaluate thebudget and make their voiceheard before legislators cantake a vote. We must holdSacramento accountable fortheir years of fiscal misman-agement and overspending. AB1437 takes the first step inensuring that light is shed onthe budget process. Please joinme in supporting this importanttransparency bill.

California...continued from pg. 38

S u b s c r i b e t o t h e

I N L A N D

E M P I R E

B U S I N E S S

J O U R N A LC a l l

( 9 0 9 ) 6 0 5 - 8 8 0 0

o r v i s i t

w w w . b u s j o u r n a l . c o m


N E W B U S I N E S S County of San BernardinoN E W B U S I N E S S County of San BernardinoREALTORS OF AMERICA3400 INLAND EMPIREBLVD.STE. 200ONTARIO, CA 91764

REALTY WORLD ALLSTARS9821 WHIRLAWAY ST.ALTA LOMA, CA 91737

REYES COIN LAUNDRY2848 W. RIALTO AVE.RIALTO, CA 92376

ROYAL EAGLE SERVICES12938 NEWPORT ST.HESPERIA, CA 92344

RP PROPERTIES2790 BRAWLEY RD.PINON HILLS, CA 92372

RWC AND ASSOCIATES9442 JACK RABBIT DR.STE. 102RANCHO CUCAMONGA,CA 91730

S &M CARPETS2394 DITTO DR.SAN BERNARDINO, CA92407

SAVECO15469 DUPONT ST.CHINO, CA 91710

GIFT & SMOKE SHOP10700 FOOTHILL BLVD,STE 140RANCHO CUCAMONGA,CA 91730

GUS MARKET8922 BEECH AVE.STE. EFONTANA, CA 92335

H&H PERFORMANCE5932 FALLING TREE LN.ALTA LOMA, CA 91737

HEALTH SAFE INFINITYRESOURCE MANAGEMENT6521 SCHAEFER AVE.STE. 0-1CHINO, CA 91710

HOME GUIDE REALESTATE14485 SENECA RD.STE. 101VICTORVILLE, CA 92392

INES BALMORI—JAN PROFRANCHISE OWNER5969 LITTLE OAK CT.RANCHO CUCAMONGA,CA 91739

INFINITE VISIONPIXWIZ MEDIA15330 FAIRFIELD RANCH RD.STE. ECHINO HILLS, CA 91709

INNOVATIVE ESCROW3400 INLAND EMPIREBLVD.STE. 200ONTARIO, CA 91764

JC TRUCKING2772 N BERKELEY AVESAN BERNARDINO, CA92405

GDA HEALTHCARESTAFFING27600 ATLANTIC AVE.STE. 447HIGHLAND, CA 92346

GORRA’S PRODUCE21307 BEAR VALLEY RD.APPLE VALLEY, CA 92308

GVD-GUFFEYPARTNERS II32755 HWY 18RUNNING SPRINGS, CA92382

HAIR RAGE125 CAJON ST.REDLANDS, CA 92373

HEADLINES HAIR DESIGN555 N BENSON STE. AUPLAND, CA 91786

HORNDOGPRODUCTIONS5168 SUNDANCE DR.SAN BERNARDINO, CA92407

INLAND WHOLESALE750 E. CENTRAL AVE.STE. 1SAN BERNARDINO, CA92408

IRON INDUSTRIALORNOMENTAL MEX1288-B MT VERNONCOLTON, CA 92324

L/C SALES14754 FOXFIELD LN.FONTANA, CA 92336

LA COSINITA PAISA1445 E FOOTHILL BLVD.UPLAND, CA 91786

LA SIERRA MOTORS INC814 W VALLEY BLVD.RIALTO, CA 92315

LANDSCAPING 4 LESS16516 RANDALL AVE.STE. BFONTANA, CA 92335

LITTLE LEARNERS FAMILY CHILD CARE1042 N TURNER AVE.STE. 214ONTARIO, CA 91764

M & R AUTO GLASS9406 MANGO AVE.FONTANA, CA 92335

MACS CUSTOMFLOORING310 ALABAMASTE. AREDLANDS, CA 92373

MARCELLE &ASSOCIATES, INC1549 SOUTH LAUREL AVE.ONTARIO, CA 91762

MEMORIES INK 116312 ARROW HIGHWAYFONTANA, CA 92335

ONLINE WHEEL OUTLET12223 HIGHLAND AVE.STE. 226RANCHO CUCAMONGA,CA 91739

ORIGINAL AUTO CENTER17855 FOOTHILL BLVD.FONTANA, CA 92335

PHCA T R&D12401 3RD ST.YUCAIPA, CA 92399

PLANS AND SCHEMES12223 HIGHLAND AVE.STE. 226RANCHO CUCAMONGA,CA 91739

POOL INSPECTOR OFINLAND EMPIRE466 ORANGE ST.STE. 313REDLANDS, CA 92374

SHOE STOP1445 E. FOOTHILL BLVD.UPLAND, CA 91786

SPORTS COURT SERVICES2294 KENDALL DR.STE. F-2SAN BERNADINO, CA 92407

SPRINT WIRELESS4320 E MILLS CIRCLE RD.STE. CONTARIO, CA 91764

STANDARD OF PRACTICE634 N LANCEWOOD AVE.RIALTO, CA 92376-

ATS APPRAISALSFASTRAK APPRAISAL25470 33RD ST.SAN BERNARDINO, CA92346

BANNERS & MORE116 N RIVERSIDE AVE.RIALTO, CA 92376

BARRICADES ETC11662 2ND ST.YUCAIPA, CA 92399

BASSETT HOMEFURNISHINGS4175 E INLAND EMPIREBLVD.ONTARIO, CA 91764

BEST LUBE & TUNE16319 FOOTHILL BLVD.FONTANA, CA 92336

BEST WESTERN YUCCAVALLEY HOTEL & SUITES56525 TWENTYNINE PALMSHWYYUCCA VALLEY, CA 92287

BETHEL CHRISTIANFELLOWSHIP9134 MANGO AVE.FONTANA, CA 92335

BLUE JAY ANTIQUES OFARROWHEAD187 HWY 173LAKE ARROWHEAD, CA92352

CALIFORNIA PROPERTYAPPRAISALS15691 SLEEPY OAK RD.CHINO HILLS, CA 91709

COMPTECH34070 MARIPOSA ST.YUCAIPA, CA 92399

COMFORT CARENON-EMERGENCYMEDICALTRANSPORTATION17705 SHAMROCK AVE.FONTANA, CA 92336

COMPLETE INTERIORSP.O. BOX 8502ALTA LOMA, CA 91701

CREATEUR DESIGN8250 VINEYARD AVE.APT 148RANCHO CUCAMONGA,CA 91730

D’S URBAN DISCOUNT8200 HAVEN AVE.STE. 2114RACHO CUCAMONGA, CA91730

DESERT MANAGEPROPERTYMANAGEMENT13958 COLT CT.VICTORVILLE, CA 92394

DIAMOND CUTS SALON19059 VALLEY BLVD.STE. 114BLOOMIGTON, CA 92316

DOLPHIN BILLINGSOLUTIONS7790 ARROYO VISTA AVE.RANCHO CUCAMONGA,CA 91730

DOMESTIC WORKFORCE9608 BASELINE RD.RANCHO CUCAMONGA,CA 91701

EAGLE EXPRESSTRANSPORTATION1894 CLEMSON ST.SAN BERNARDINO, CA92407

ELITE NAILS10660 S SIERRA AVE.STE. DFONTANA, CA 92337

EMERGENCY VEHICLEMOBILE SERVICE18521 VALENCIA ST.HESPERIA, CA 92345

F.E.I. ASSOCIATESCONSULTING ENGINEERS6372 CHIPOLA CT.CHINO, CA 91710

G&G TOWING AUTOSERVICE19059 VALLEY BLVD.STE. 510BLOOMINGTON, CA 92316

JJ’S FINANCIALSERVICES14144 CENTRAL AVE.STE. DCHINO, CA 91710

GOD’S LITTLE BLESSINGS 1574 N PENNSYLVANIA ST.SAN BERNARDINO, CA92411

GORDOS MEXICAN FOOD16951 FOOTHILL BLVD.STE BFONTANA, CA 92335

HARMONY THROUGHAYURVEDIC HEALING2444 SIERRA DR.UPLAND, CA 91784

HARVEST COMMUNITYBIBLE CHURCH14144 CENTRAL AVE,STE. DCHINO, CA 91710

HERITAGE EDUCATIONPROGRAMS621 W CRESCENT AVE.REDLANDS, CA 92373

HOT DIGGIDY DOGS6934 SAN BRUNO CT.FONTANA, CA 92336

IAPMO R&T LAB5001 E PHILADELPHIA ST.ONTARIO, CA 91761

INLAND EMPIRE HOUSERAFFLE10500 CIVIC CENTER DR.RANCHO CUCAMONGA,CA 91730

A & R HOMEIMPROVEMENT3274 GARDEN DR.SAN BERNARDINO, CA92404

ABOVE IT ALL MARINE256 STATE HWY 173LAKE ARROWHEAD, CA92352

AMERICAN REAPPRAISAL NETWORKINC7365 CARNELIAN ST.STE. 208RANCHO CUCAMONGA,CA 91730

ARROW VALLEYCLEANING ANDMAINTENANCE28850 CEDAR DR.LAKE ARROWHEAD, CA92352

MISTER FISHFERTILIZER6375 LINDA LEEYUCCA VALLEY, CA 92284

MORRIS WELDING360 ANNANDALE DR.LAKE ARROWHEAD, CA92352

NO STRINGS ATTACHEDWIRELESS7373 EAST AVE.FONTANA, CA 92336

PACIFIC CENTRALCAPITAL14665 TEXAS CT.FONTANA, CA 92336

PAVLINA’S CLEANINGSERVICES30597 LIVE OAK.RUNNING SPRINGS, CA92382

QUICK PICK LIQUOR15215 SEVENTH ST.STE. AVICTORVILLE, CA 92395

RALLY MOTOR SALESINC822 W. VALLEY BLVD.RIALTO, CA 92316

ROMANITOS AUTO SALES1511 W. MISSION BLVD.ONTARIO, CA 91762

S & A TOBACCO3045 S ARCHIBALD AVE.STE. GONTARIO, CA 91761

SAM’S LIQUOR &MARKET902 N. CENTRAL AVE.UPLAND, CA 91786-3530

SANTOS AUTOMOTIVE18111-A VALLEY AVE.BLOOMINGTON, CA 92316

SCOTT & SONS784 W MARIANA ST.RIALTO, CA 92376

CALL GEORGE11163 CACTUS AVE.BLOOMINGTON, CA 92316

CASA CAMACHOTAQUERIA1438 W FOOTHILL BLVD.STE. ARIALTO, CA 92376

CHENLA MARKET718 E FOOTHILL BLVD.RIALTO, CA 92376

CLS HYDRO-SWEEP926 W PHILADELPHIA ST.ONTARIO, CA 91762

COLLECTIVEINVESTMENTS6035 MIRA VISTA LN.FONTANA, CA 92336

CONTRACTOR ACCESS2750 EAST MISSION BLVD.ONTARIO, CA 91761

CRESTCO INDUSTRIES7010 PENNY CT.RANCHO CUCAMONGA,CA 91739

CURVES34366 YUCAIPA BLVD.STE. CYUCAIPA, CA 92399

N E W B U S I N E S S County of RiversideN E W B U S I N E S S County of RiversideNEW HORIZON HOMELOANS43402 BUSINESS PARK DR.STE. FTEMECULA, CA 92590

A & M CASKET COMPANY20804 IRIS CANYON RD.STE. 1RIVERSIDE, CA 92508

ELITE FUGITIVE RECOVERY SERVICES3493 DURAHART ST.RIVERSIDE CA 92507

WUHRMAN MANAGEMENTCOMPANY41667 IVY ST. STE. F-6MURRIETA CA 92562

RAINBOW PROPERTYMANAGEMENT24361 POSTAL AVE.STE. 1MORENO VALLEY CA 92553

ONE AND ONLYHANDYMAN39555 LINNIT CIR.TEMECULA, CA 92591

BAD 2 THE BONE MOBILEPET SPA26-356 ERISE SPRING RD.MENIFEE, CA 92584

VIVA LA PET SPA & BOUTIQUE26-356 ERISE SPRING RD.MENIFEE, CA 92584

G&C HOME MAINTENANCE1455 SOUTH STATE ST. STE. 262HEMET, CA 92543

D AND C AUTO TECHS24300 SUNNYMEAD BLVD.STE. A104MORENO VALLEY CA 92553

BEST PRICE BOXES25195 MADISON AVE.STE. 102MURRIETA, CA 92562

24-7 DEALER TRAININGSPECIALISTS1640 SECOND ST. STE. 201NORCO, CA 92860

SOAP DU JOUR27685 EAGLE CREST DR.SUN CITY CA 92585

SCOTT CONSTRUCTIONSERVICES, S.C.S.26527 CHAMOMILE ST.MURRIETA, CA 92562

SKY COUNTRY FEED &HAY26730 STATE HWYSTE. 74PERRIS, CA 92570

ADVANCED MACHINING& ENGINEERING42274 RIO NEDOSTE. 2TEMECULA, CA 92590

J & D MACHINING &ENGINEERING42274 RIO NEDOSTE. 2TEMECULA, CA 92590

CLASS ACTS AUTOBODYINC.375 W 6TH ST.BEAUMONT CA 92223

A.L.S. CONSTRUCTION33775 PARADISE LN.WILDOMAR, CA 92595

LOAP, LLC3825 TANZANITE CT.PERRIS CA 92570

ALETA’S BAREFOOTGARDENS26611 GIRARD ST.HEMET, CA 92544

WELLSPRING ARTGLASS595 W. FOOTHILL PKWYCORONA, CA 92882

WELLSPRING ARTGLASS595 W. FOOTHILL PKWYCORONA CA 92882

LIFE ENHANCEMENTCENTER3595 UNIVERSITY AVE. STE. ERIVERSIDE, CA 92501

RANCHO PLUMBING ANDDRAIN CLEANING2379 SUMMERHILL CT.PERRIS CA 92571

MAGGIE’S HOUSECLEANING10126 KELLER AVE.RIVERSIDE CA 92503

TVALLEY44492 PENBROOK LN.TEMECULA, CA 92592

ONE WORLD PRODUCTS31891 BIRCHWOOD DR.LAKE ELSINORE CA 92532

UNIQUE PRODUCTS31891 BIRCHWOOD DR.LAKE ELSINORE CA 92532

PRETTY GIRL BOUTIQUE600 CENTRAL AVE.STE. 109RIVERSIDE CA 92507

AVANT GARDE5372 PASSERO AVE.RIVERSIDE, CA 92505

SO AWESOME ENTER-TAINMENT41069 COLLEGIAN WAYHEMET, CA 92544,

ALL IN ONE INSURANCESERVICES671 BOSTON ST.HEMET, CA 92545

SHERRY CLEANING SERVICE23380 CHALLIS CT.MORENO VALLEY CA 92553

SO-CAL SURVILLANCESYS.24904 COTTONWOOD AVE.MORENO VALLEY CA 92553

IMAGING SPECIALISTS21791 ATHEA WAYWILDOMAR CA 92595

SO-CAL TREE SERVICE15061 HEATHER LN.LAKE ELSINORE, CA 92530

COLOR ME BOOKS43231 WHITTIER AVE.HEMET, CA 92544

M.E. BOOKS43231 WHITTIER AVE.HEMET, CA 92544

LAURA TRUDELL25620 GARBANIMENIFEE, CA 92584

MAURICE TRUDELL25620 GARBANIMENIFEE, CA 92584

TRUDELL REAL ESTATE25620 GARBANIMENIFEE, CA 92584

DMMS6734 DOOLITTLE AVE. STE. ARIVERSIDE CA 92503

DREW MERSEREAUMOTORSPORTS6734 DOOLITTLE AVE. STE. ARIVERSIDE CA 92503

SAMS RACING6734 DOOLITTLE AVE. STE. ARIVERSIDE CA 92503

M&D CHOP275 PEREGRINE LN.SAN JACINTO, CA 92582

M.D. SHOP275 PEREGRINE LN.SAN JACINTO, CA 92582


N E W B U S I N E S S County of San BernardinoN E W B U S I N E S S County of San BernardinoDE LA CREME INTERIORS12223 HIGHLAND AVE.STE. 226RANCHO CUCAMONGA,CA 91739

SO CAL ISLANDS785 S GIFFORDSAN BERNARDINO, CA92416

STRENGTH FOR STEVE15235 BEARTREE ST.FONTANA, CA 92336

TEAM FIRE PROTECTIONCOMPANY, INC7231 BOULDER AVE.STE. 545HIGHLAND, CA 92346

UTOPIA YOGURT57746 29 PALMS HWYYUCCA VALLEY, CA 92284

VETTES & RODS1034 N MOUNTAIN AVE.STE. B194UPLAND, CA 91786

WIC CREDITORS641 AGNES DR.BARSTOW, CA 92311

AREA 54SJB PRODUCTIONS582 W VALLEY BLVD.STE. 12COLTON, CA 92324

ARROWBEAR PROPERTYCARE33469 MUSIC CAMP RD.ARROWBEAR, CA 92382

ARTE4448 FOXBOROUGH DR.FONTANA, CA 92336

ATTITUDES SALON13692 APPLE VALLEY RD.STE. 230APPLE VALLEY, CA 92308

B A HERNANDEZ1039 W CONGRESS ST.SAN BERNARDINO, CA92410

BLUE PALMCORPORATION2329 N. ORANGE AVE.RIALTO, CA 92376

XCELLNT PLUMBING CO7796 PEACOCK AVE.HIGHLAND, CA 92346

A AND C CLEANINGSERVICES15111 PIPELINE AVE.STE.153CHINO HILLS, CA 91709

ALLIED STUDIOS501 MAPLE LNSTE. 1438SUGARLOAF, CA 92386

BONITA GLOSTERREALTY17361 EAST VIEW DR.CHINO HILLS, CA 91709

DEEPVISIONENTERTAINMENT7828 N HAVEN AVE.RANCHO CUCAMONGA,CA 91730

ENGAGE REALTY7201 HAVEN AVE.STE. E-387RANCHO CUCAMONGA,CA 91701

FOOTHILLMORTGAGE2377 W FOOTHILL BLVD.STE. 7UPLAND, CA 91786

FOUNTAIN PLACEHOMEOWNERSASSOCIATION133 E VINE ST.REDLANDS, CA 92373

JK ASSOCIATES13195 BRANT RD.VICTORVILLE, CA 92392

JOE’S CONCRETEPUMPING3423 DYNELO ST.CHINO HILLS, CA 91709

JP’S VILLA MEXICANGRILL7750 PALM AVE.STE. SHIGHLAND, CA 92346

TERRAZAS & SUQUETTEDEVELOPMENT12188 CENTRAL AVE.STE. 597CHINO, CA 91710-2420

KB HOME SOUTHERNCALIFORNIA4431 ONTARIO MILLSPARKWAYONTARIO, CA 91764

LEET STAR DESIGN7486 CIBOLA TR.YUCCA VALLEY, CA 92284

MAC’S CUSTOMFLOORING310 ALABAMA ST. STE. AREDLANDS, CA 92373

MAS MAGAZINE1408 S GROVE AVE. STE. EONTARIO, CA 91761

MAXIMUS NAILSPA4190 E 4TH ST.STE. A-3ONTARIO, CA 91764

MIKE’S FLOORS & MOREJANITORIAL40455 PARADISE VIEWBARSTOW, CA 92311

NICO ELECTRIC754 N LA PALOMA AVE.ONTARIO, CA 91764

O G CABALLO LIFTSERVICES17407 HOLLY DR.FONTANA, CA 92335

PREMIER TAX SERVICE1364 N WATERMAN AVE.STE. 110SAN BERNARDINO, CA92405

REAL ESTATEVALUATION SERVICE12223 HIGHLAND AVE.STE. 572RANCHO CUCAMONGA,CA 91739

RELIABLE DOMAINNAME REGISTRY11832 FAIRWAY DR.YUCAIPA, CA 92399

SAFISTICATED CUTS14425 7TH ST.STE. 5VICTORVILLE, CA 92394

SIMON’S DESIGNGARDENING1104 CONEJO DR.SAN BERNARDINO, CA92410

SUN CARE HOMEHEALTH SERVICES336 S WATERMAN AVE.STE. SSAN BERNARDINO, CA92408

THE COMPUTER SHACK29199 WHITEGATE LN.HIGHLAND, CA 92346

THOMPSON INDOORGARDEN CENTER16537 WALNUT ST.STE. 1HESPERIA, CA 92345

UNITED HYDRAULICSAND MACHINE9558 MARION AVE.MONTCLAIR, CA 91763

A V SMOKE SHOP20783 BEAR VALLEY RD.STE. DAPPLE VALLEY, CA92308

E & L DENTALLABORATORY7977 LIME AVE.STE. 3FONTANA, CA 92336


SIERRACOMMUNICATIONSGROUP1046 WESTBROOK ST.CORONA CA 92880

LIBRERIA CRISTIANA &DISCOUNT STORE16005 GRAND AVE.STE. DLAKE ELSINORE CA 92530

CRISTIANA DISCOUNTSTORE16005 GRAND AVE.STE. DLAKE ELSINORE CA 92530

ST CABINETS CO.256 CLYDESDALE CT.SAN JACINTO, CA 92582

GROW ORGANIC WORLD43905 ANITRA ST.MURRIETA, CA 92562

JIMBO’S MAINTENANCE2247 VERSAILLESSAN JACINTO, CA 92583

DEENY’S DAYCARE1374 BROOKDALE DR.CORONA, CA 92880

PRIMOS AUTO REPAIR29350 HUNCO WAY STE CLAKE ELSINORE, CA 92530

BEAUMONT MASSAGETHERAPY795 E. 6TH ST.STE. KBEAUMONT, CA 92223

INLAND VALLEYMASSAGE795 E. 6TH ST.STE. KBEAUMONT, CA 92223

COFFEE COUTURE25243 RIDGEPLUME DR.MURRIETA, CA 92563

COFFEE HOUSE GALA25243 RIDGEPLUME DR.MURRIETA, CA 92563

RIVERSIDE CO. CLOTH-ING COMPANY7931 CYPRESS AVE.RIVERSIDE, CA 92503

BLACK OPS PROTECTION1041 SANDGROUSE LN.PERRIS CA 92571

EASTERN ANCIENTMASSAGE6709 INDIANA AVE.RIVERSIDE, CA 92506

OMINOUS LIGHTPUBLISHING42896 VIA ALHAMATEMECULA, CA 92592

DOGS GONE STYLIN1030 CHRISTINABEAUMONT, CA 92223,

DOGS STYLIN1030 CHRISTINABEAUMONT, CA 92223

LAVA INTERACTIVEMEDIA8084 MAGNOLIA AVE.RIVERSIDE CA 92504

BLYTHE TRADING POST9021 HOBSONWAYBLYTHE, CA. 92225

VIRTUAL PRODUCTIONS6 CORTE DEL SOLRANCHO MIRAGE, CA92270

HURRICANE B.M.X.RACEWAY32935 DATE PALM DR.CATHEDRAL CITY, CA92234

ELDORADO PROPERTIES46000 FAIRWAY DR.INDIAN WELLS, CA 92210

A + INCOME TAX SCHOOL34116 DATE PALM DR. STE. ACATHEDRAL CITY CA 92234

TERRA STONE84-150 CORREGIDOR AVE.INDIO, CA. 92201

ALL CARING CREMATIONS690 SOUTH VELLA RD.PALM SPRINGS, CA 92264

HORSEDREAMIMPORTERS82610 DOOLITTLE DR.INDIO CA 92201

HORSEDREAMIMPORTERS82610 DOOLITTLE DR.INDIO CA 92201

ERGO CONCEPTS52-115 AVENIDA MENDOZALA QUINTA CA, 92253

ERGO CONCEPTS52-115 AVENIDA MENDOZALA QUINTA CA, 92253

COAST PACKAGING COMPANY3401 ETIWANDA AVEBUILDING 1011AMIRA LOMA CA 91752

COAST PACKAGINGCOMPANY3401 ETIWANDA AVE. STE. 1011AMIRA LOMA CA 91752

MIGUEL’S JR HOMESTYLE MEXICANFOOD39713 AVENIDA ACACIAMURRIETA CA 92563

CALIFORNIA VETERINARYSPECIALISTS25100 HANCOCK AVE.STE. 116MURRIETA CA 92562

SHARPLINE3741 MERCED DR.RIVERSIDE CA 92503

GREEN HAUS ENTER-PRISES23395 BLUE GARDENIA LN.MURRIETA, CA 92562

WORLD CLASS MIXEDMARTIAL ARTS CENTER25208 EL GREGOMORENO VALLEY, CA92553

WORLD CLASS MIXEDMARTIAL ARTS CENTER25208 EL GREGOMORENO VALLEY, CA92553

RESPECT OR FEARCLOTHING12150 PIGEON PASS RD.STE. CC222MORENO VALLEY CA 92557

NEW BEGINNINGS CHRIS-TIAN MINISTRIES19310 KRAMERIA AVE.RIVERSIDE CA 92508

NEW BEGINNINGS CHRISTIAN MINISTRIES19310 KRAMERIA AVE.RIVERSIDE CA 92508

TASTE OF HEAVEN6837 NEW RIDGE DR.RIVERSIDE CA 92506

SAN SIMON13373 PERRIS BLVD. STE. B108MORENO VALLEY CA 92553

ADVANTAGE HEALTHSYSTEMS1525 THIRD ST.STE. A101RIVERSIDE CA 92507

INFINITY WINDOWCOVERINGS6771 BLACKWOOD ST.RIVERSIDE, CA 92506

INFINITY WINDOWCOVERINGS6771 BLACKWOOD ST.RIVERSIDE, CA 92506

ECKSCO35158 ORCHID DR.WINCHESTER CA 92596

PAPER FUNDING1 BETTER WORLD CIR.STE. 120TEMECULA CA 92590

WESCO AUTOMOTIVECAR SALES23659 BUNDY CANYON RD.WILDOMAR, CA 92595

PALEORX2865 KELLOGG AVE.CORONA CA 92881

STARLIGHT41193 CIPRESSO CIR.MURRIETA, CA 92562

JP DENTAL LABORATORY310 E. 5TH ST.CORONA CA 92879

APEX PLUMBING & LEAKLOCATION SPECIALISTS2520 HARRISON ST.RIVERSIDE, CA 92503

SANDBLAST XTREME40554 ALONDRA DR.MURRIETA, CA 92562

XTREME SANDBLASTING40554 ALONDRA DR.MURRIETA, CA 92562

GLACIER TRUCKING22656 CALCUTTACANYON LAKE, CA 92587

DISCOUNT PRINTCENTER27927 TATE RD.SUN CITY, CA 92585

TC MACHINING2451 PINTO LN.NORCO, CA 92860

EAGLE AUTO SALES32859 VALLEY VIEW AVE.LAKE ELSINORE, CA 92530

EAS32859 VALLEY VIEW AVE.LAKE ELSINORE, CA 92530

DVD EXPRESS ENTERTAINMENT12552 LASSELLE ST.MORENO VALLEY CA 92553

UTOPIZZA30571 TEMECULA PKWYSTE. CTEMECULA, CA 92592

KC CONSULTING SERVICES18 CORTE RIVERALAKE ELSINORE, CA 92532

RENDERIZA CONCEPTS25498 BLACKWOOD RD.MURRIETA CA 92563

RENDERIZA CONCEPTS25498 BLACKWOOD RD.MURRIETA CA 92563

VINCES STRUCTURALSERVICES34480 ALMOND ST.WILDOMAR, CA 92595

MTE CONSTRUCTION26164 LARGO PL.HEMET, CA 92544

STEAZ46380 DURANGO DR.TEMECULA, CA 92592

ALL BIG TIME46380 DURANGO DR.TEMECULA, CA 92592

KINGDOM BUILDERSMINISTRIES18885 APPLEWOOD WAYLAKE ELSINORE, CA 92530

KINGDOM BUILDERSMINISTRIES18885 APPLEWOOD WAYLAKE ELSINORE, CA 92530

MISS JUNIOR TEENSOUTHERN COUNTIES2379 ALHAMBRA ST.NORCO, CA 92860

JUNIOR TEEN COUNTIES2379 ALHAMBRA ST.NORCO, CA 92860

CARRICO ENGRAVING &AWARDS41691 SERRANO PL.HEMET, CA 92544,

CARRICO ENGRAVING &AWARDS41691 SERRANO PL.HEMET, CA 92544

DHP LOGISTICS3825 CRESTMORE RD.STE. 421RIVERSIDE CA 92509

S.G.C. LANDSCAPINGSERVICES3825 CRESTMORE RD.STE. 421RIVERSIDE CA 92509

U.S DONUT2621 GREEN RIVER STE. 101CORONA CA 92882

FRESH DONUT2621 GREEN RIVERSTE. 101CORONA CA 92882

WILSHIRE ALLEN41856 IVY ST.MURRIETA, CA 92562

TRAVEL INN23120 SUNNYMEAD BLVD.MORENO VALLEY CA 92553

ALL NATURALWELL-BEING CENTER27315 JEFFERSON AVE.STE. J-31TEMECULA, CA 92590

LOVE: ACTIVE38710 SKY CANYON DR.MURRIETA, CA 92563

FRESH OFF THE GRILL10910 LUMERINA ST.CORONA, CA 92883

VISION CLEAR AS DAY3875 CANE BAY LN.PERRIS, CA 92571

TRYVISION3875 CANE BAY LN.PERRIS, CA 92571

BENJAMIN FRANKLINPLUMBING2712 EAST LA CADENA DR.RIVERSIDE CA 92507

DIAL ONE'S ONE HOURAIR CONDITIONING &HEATING2712 EAST LA CADENA DR.RIVERSIDE CA 92507

SUKI HANA40820 WINCHESTER RD.STE. FC-6TEMECULA, CA 92591

I.C. ELECTRICS2990 TEMESCAL AVE.NORCO CA 92860

LIMITLESS DANCE29992 HUNTER RD. STE. C106MURRIETA, CA 92563

REZA CAFE28975 OLD TOWN FRONTST.STE. 101TEMECULA, CA 92590

SEABOARD REALTYSERVICES21740 VIA LIAGOPERRIS CA 92570

HARVESTON SHORT SALENEGOTIATORS1197 GOLDEN GATE CIR. STE. 206MURRIETA, CA 92562

EURO TRANSPORT11028 THRUSH DR.RIVERSIDE CA 92505

VILLAGGIO FAMLY PETS41493 MARGARITA RD.STE. G-103TEMECULA, CA 92591

BELL TOWN ENERGYCORPORATION14401 ROCK PL.RIVERSIDE CA 92503

EL PRIMO TEST ONLY4220 GLEN ST. STE. BRIVERSIDE CA 92509

DESERT HOT SPRINGSLOCK & KEY74325 FAIRWAY DR.PALM DESERT, CA 92260

BOYS AND GIRLS DAYCARE43470 STONY HILL ST.PALM DESERT, CA 92260

EXPANDERENET.COM65911 CAHUILLA AVE.DESERT HOT SPRINGS, CA92240

BROWN HORNET PESTCONTROL13757 VERBENA DR.STE. ADESERT HOT SPRINGS CA92240

A. RED CARPETCLEANING50660 EISENHOWER DR.STE. 1411LA QUINTA, CA 92253

LIVING THE DREAM74-401 SANTOLINA DR.PALM DESERT, CA 92260

JAN’S TREASURE CHEST43100 PALM ROYALE DR.STE. 617LA QUINTA, CA 92253

UNIQUE AUTO BODY74-849 JONI DR.PALM DESERT, CA 92260

N E W B U S I N E S S County of RiversideN E W B U S I N E S S County of Riverside


E X E C U T I V E T I M E O U TE X E C U T I V E T I M E O U T

The Miracle at Miracle SpringsBy Ingrid Anthony

Recession-proof prices—full-service spas—great restau-rant—banquet facilites—andjust right in our own backyard—that’s the miracle at MiracleSprings Resort and Spa inDesert Hot Springs.

Visited Miracle SpringsResort and Spa in January (dur-ing that hot spell at the begin-ning of the month) and enjoyedvery minute. An added bonus isthat it didn’t break the bank withexcessive prices in food, spatreatments and rooms.

We visited Two BunchPalms also in Desert HotSprings a few years ago, and cansay it was a luxurious weekend,but pricey. Rooms at TwoBunch Palms run from $199 andup for a night and high prices forspa treatments and meals—ifcost is not a factor in makingtravel decisions, then I suggestyou call for reservations. A notehere: If you plan to bring anychildren under 18, hang up thephone because they are notallowed on the property.

However, if your budget is afactor, I recommend MiracleSprings Resort and Spa.Everything at the hotel is not“over the top” in price. We allknow that stress is unhealthy,and to relieve stress, what betterway than to soak in a hot pool,get pampered by spa profession-als and not paying dearly. Noone wants to come home withthe dread of paying a exorbitantcredit card bill. You went torelieve stress, not to get it back amonth later when your state-ment arrives in the mail!

Desert Hot SpringsFor those who are not famil-

iar with the Desert Hot Springsarea, I will give you some back-ground information and thehealth benefits associated withthis part of the country.

Within Desert Hot Springsexists one of the greatest ther-

mal water areas in the world.These natural hot springs havebeen compared to the famoushealing waters of Baden-Baden

in Germany. The very word“spa” means a place providingtherapeutic mineral springs butwhile the number of spas contin-ue to grow in the U.S., very fewoffer the real nature of aspa....the healing restorativepowers of the mineral water.While stress is relieved by thenatural heat, the mineralsabsorbed through the skin reju-venate the body. Used for yearsto relieve sore muscles and treatthe stiffness that accompaniesarthritis, the water in Desert Hot

Springs is also especially rich insilica leaving the skin soft andsmooth.

Travel & Leisure Magazine

2001 states, “The mineral waterhere is some of the best inAmerica....” The water hasbeen voted the best tasting waterin the world in a large number ofcompetitions, most recently bythe International Water TastingCompetition in Berkley Springs,West Virginia. The rich poolsof water beneath Desert HotSprings are both hot and cold.The hot mineral water comesfrom fissures in the earth andvary in temperature and mineralcontent. The cold water in

Desert Hot Springs is a separateaquifer but it is also high in min-erals. This is the region’s drink-ing water. There is absolutelynothing done to this water.Nothing is added and nothing istaken out. The water in DesertHot Springs is consumed in itspure and natural state......just asit comes out of the earth. This isalmost unprecedented in theU.S.

Desert Hot Springs, part ofthe Palm Springs DesertResorts, is located 112 milesfrom Los Angeles in thefoothills of the San BernardinoMountains, overlooking PalmSprings and the CoachellaValley.

Miracle Springs ResortSince spas rule in Desert Hot

Springs, this resort featureseight glistening pools contain-ing natural hot mineral waterdrawn from a well on the hotelproperty. Pool temperaturesrange from 90 degrees to 105degrees. The water comes outof the ground at 140 degrees,mineral rich, pure, and odorless.After the water has been cooleddown, it is streamed into thepools.

Relax and take a long soakin this hot mineral water andthen followup with a massage orother treatments available atMiracle Springs.

All the spa treatments whichinclude massages, facials, bodymasques, wraps, and more areall at reasonable prices. A mas-sage costs $75 for 50 minutes,and you can ask for a partial (25minutes) massage for $40. Themenu is endless—so browsethrough their booklet or visittheir website. My guests and Ienjoyed many skin treatments atMiracle Springs and can agreethat they were performed byexpert therapists and highlyskilled technicians. Helen

A view of the lobby of Miracle Springs Resort & SpaPhoto by Lyne Simon

Miracle Springs Resort & Spa’s relaxing poolsPhoto by Lyne Simon continued on page 37


A HERO’S WELCOME: FORMER U.S. CONGRESSWOMAN GABRIELLEGIFFORDS’ HUSBAND CAPTAIN MARK KELLY TO PRESENT AT CASA

COLINA’S TRIBUTE TO COURAGE, FEB. 25Event to Honor Culver City Residents Katherine and Jay Wolf for Inspiring Story of Her Survival Following

Traumatic Brain InjuryKatherine and Jay Wolf

were college sweethearts. Aftermarrying at the age of 22, theyoung couple lived an idylliclife by the beach in Malibu. Hestudied law at Pepperdine; shebegan modeling and acting.They had a baby boy. On April21, 2008, the unthinkable hap-pened. While their son nappedpeacefully in his crib, Katherinecollapsed on the kitchen floor asshe was making lunch. Jayarrived home and found hisyoung wife in distress. He called911. She was rushed to UCLAMedical Center where doctorsdiscovered she had massivebleeding in her brain caused bya congenital brain defect – anarteriovenous malformation(AVM).

Her doctors performed 16hours of intricate brain surgeryto save her life. They removed60% of her cerebellum.Thankfully, Katherine’s cogni-tion and mental faculties werestill intact. Yet her motor controlwas severely affected and theright side of her face was para-lyzed. She spent 40 days inintensive care at UCLA, thenanother three months in itsneuro-acute rehab unit beforeshe was transferred to CasaColina’s Transitional LivingCenter for its intensive rehabili-tation program. Jay moved intoone of the Casa Colina homesadjacent to the campus withtheir son, so he could be there toattend her therapy sessions andsupport her.

“We don’t have any expecta-tions. We hold onto things verylightly and just go with the flowbecause we know how quicklythings can change,” explainedJay. “All the more reason to cel-ebrate the time we have togetherwith our families, those mile-stones and happy, smallmoments.”

The Tribute to Courage

event also hits extremely closeto home for Captain Kelly,whose wife and former U.S.Congresswoman GabrielleGiffords suffered a TBI as the

result of an assassinationattempt on Jan. 8, 2011. Theyshare similar challenges as theWolfs that are described in theirbest-selling memoir, Gabby, in

which the couple shares with theworld their story of hope andresilience.

“I’m very pleased that I’ll becontinued on page 26

February 2012 - CORE

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