Annual Review - Royal Naval Benevolent Trust

Annual Review2016/2017

Annual Review 2016/17

Contents

04 View from the Bridge10 Grants and Regular Charitable Payments15 Pembroke House20 Finance24 Grants, Legacies and Donations

Who’s Who in the Royal Naval Benevolent Trust (31 July 2017)

Patron His Royal Highness The Prince of Wales KG KT GCB OM

Vice Patron Mr J W S Thompson MBE BEM

President Vice Admiral Sir Charles Montgomery KBE

Trustees Vice President & Honorary Treasurer Mr J Moulson MBE

Chairman Captain N Fletcher Royal Navy

Trustees Corporal P Barnes Royal Marines

Mrs J Behan

Lieutenant S Clewes Royal Navy

Brigadier M Ellis OBE Royal Marines

Lieutenant Commander T Forer Royal Navy

Mr N Gartside CFA

Mr D Hedges

Captain A Jordan ADC Royal Navy

Mr K Lambert BEM

Colour Sergeant I Michelsen Royal Marines

Mr I Ranscombe

Mrs P Shaw

Mr O W Shread

Warrant Officer (Class 1) S Tripp Royal Marines

Chief Executive Commander R G Bosshardt Chartered FCIPD Royal Navy

Financial Controller Mr R Jesson FCCA

Home Manager, Pembroke House Mrs T Harrison RGN

Registered Office Castaway House, 311 Twyford Avenue, PORTSMOUTH PO2 8RNRegistered Charity Number 206243

Auditors Sayer Vincent LLPInvicta House, 108-114 Golden Lane, LONDON EC1Y 0TL

Investment Managers CCLA Investment Management Limited Senator House, 85 Queen Victoria Street, LONDON EC4V 4ET

Newton Investment Management Limited BNY Mellon Centre, 160 Queen Victoria Street, LONDON EC4V 4LA

Bankers Barclays Bank PLCPO Box 6, PORTSMOUTH PO6 3DH

SolicitorsBlake Morgan Harbour Court, Compass Road, North Harbour, PORTSMOUTH PO6 4ST

The Mission of the Royal Naval Benevolent Trust is to help those who are serving or have served as Warrant Officers and below in the Royal Navy or Royal Marines, and their dependents, in times of need and distress.

View from the Bridge

A Review necessarily looks backwards, and rightly celebrates the successes achieved during the year, and we are proud of our achievements. However, the view from the bridge should always be ahead and not astern, to anticipate where the charity should be heading, to navigate around dangerous waters and to plot a safe course for the future.

‘Interesting times’Confucius said “may you live in interesting times”, and this was a curse not a blessing! Following a number of media stories, public confidence in charities has fallen. Since 2014, average public trust and confidence in charities has deteriorated compared to other organisations or public bodies, and charities have fallen from third place to fifth place. This year has also seen major charities fined by the Information Commissioner over fundraising irregularities. So there is much to be done by charities to regain the public’s trust, and we at RNBT intend to do this by continuing to demonstrate the quiet and efficient delivery of naval benevolence through the most efficacious use of grants, donations and legacies, and the care for older people, focusing firmly on the needs of the beneficiary. Against this backdrop, RNBT has much to celebrate.

‘Quiet and efficient delivery of benevolence’You will see in the following sections of the Report that it has been a busy and successful year. One particular highlight

and efficient delivery, we looked at ways of streamlining the effectiveness of the grant decision-making process, whilst staying true to the core of our charity, which is run by and for sailors and marines. Our very capable and highly experienced Grants Administrators, both with significant Service experience, now have delegated powers of approval, leaving the Grants Committee to focus on the more challenging, complex or costly cases, whilst still having oversight of decisions taken by the Grants Administrators. These changes followed a carefully conducted trial, which proved that changes could be made which improved the agility of response to need whilst retaining the fundamental working ethos of the Charity. But we won’t be standing still, and will be seeking out best practice throughout the military charity sector, benchmarking against comparable charities and seeking to fine tune where appropriate.

has been the establishment of the Beneficiary Support Coordinator post in October. Phil Shuttleworth has made a very significant impact, enabling life changing outcomes beyond the initial resolution of immediate problems. Our thanks go to Greenwich Hospital for part-funding this new post for three years. This theme of supporting the whole person, not just fixing each problem as it comes along, reflects a holistic approach to benevolence that is increasingly at the core of all that we do, both as an individual charity and in partnership with others. One of the great successes locally has been the Veterans Outreach Support programme, with its drop-in sessions held monthly in the Royal Maritime Club in Queen Street. We support this activity proactively, and also by funding our beneficiaries through Veterans Outreach Support. Whichever funding route is the most beneficial will be the one followed; a positive outcome for the beneficiary in the most effective manner determines what route we follow, and each case will be different. On the same theme of quiet

I would like to say “thanks a million to you” for the recent help and support. When I said it was life changing I wasn’t going OTT, it certainly did, I was really up the creek without a paddle. I just did not think to contact any support agencies, the same old thing just plod on and things will sort themselves out but they never do. I cannot put in words how you personally have helped me out of the pit I was in, Cheers.

Former Radio Operator

4 www.rnbt.org.uk | Welfare 02392 660296 | Administration 02392 690112 RNBT Annual Review 2016/2017 5

Future needs and opportunitiesWhilst the door remains open for some limited consolidation with other naval charities, as and when the circumstances are right, the reality is that there is genuine collegiate strength across the sector. This manifests itself in the day-to-day coordination between grants teams. This is the process known as ‘almonisation’ 1 which ensures that funding from a number of charities is brought together to produce the best outcome for the beneficiary. This all happens in the background and without the beneficiary having to apply separately; the caseworker’s report is distributed digitally and securely to those charities that need to see it, and decisions are made, recorded and promulgated swiftly. RNBT is in the forefront of work to improve this capability for the future. A further strength is the proximity of kindred naval charities within Castaway House; RNBT acts as ‘landlord’, but we all work together and find strength in sharing knowledge and understanding.

We continue to focus on both current and future needs of our beneficiaries, and to determine how best to serve them, so that we are configured to anticipate the changes which we can predict and anticipate. We know the demographic profile of the serving naval population, and hopefully this will be stable for the next few years. But the profile of the veterans is more

Spreading the wordThe arrival of HMS QUEEN ELIZABETH in Portsmouth in August marked a step change in capability for the Royal Navy, and encourages the Senior Service to look to future operational challenges with confidence. But the Royal Navy and Royal Marines are only as good as our people, and here RNBT can and does play an important part in supporting the moral component of military effectiveness by directly supporting current serving ratings and other ranks and their dependants, as well as supporting them after they leave the Service. RNBT does this quickly, effectively, confidentially and thus without fanfare. But as you will read in some of the tributes which are

1 ‘Almonisation’ refers to the process of sourcing and combining funds from different benevolent organisations to pay them as a single grant.

challenging, with the most recent study estimating an ex-RN/Marine population of some 380,000, declining by 2050 to about 40% of current levels. Numbers of veterans are concentrated between 65 and 85, with some 57,000 former RN personnel aged 85 and over. We need to anticipate the future needs of all of our beneficiaries, in particular those older veterans who are living longer with extended social care requirements. An emerging trend is to assist with living at home through medical equipment (£183,180 – up 44%) and mobility equipment (£143,654 – up 41%). We will also be devoting more time to fine tuning our long-term strategy over the coming year. A component of this process will be to make plans for the centenary of the award of our Royal Charter in 2022 and to look at ways of marking this significant milestone in a practical and enduring manner.

I would like to thank you for the help and advice you have given me, your advice has been second to none and without people like you I don’t know where I would be. I cannot underestimate how having organisations like yourself help people like me.

Former Marine Engineering Mechanic (Mechanical)

shown in this report, the impact of our timely interventions have brought the positive outcomes which make a real difference to our people. This quiet efficiency brings with it a conundrum: how to spread the word about the successes achieved by the Trust in an increasingly voluble society which assumes that if you have good news you will be shouting it from the rooftops? The Trustees are keen to spread our message wider, and I hope that this Review can be part of this strategy. So please use it to inform those both within the Service and beyond of the excellent work that the RNBT undertakes year on year. We recognise that there is a need to improve the awareness of the good works that the Trust undertakes, both


within the serving community and in the broader ex-serving and non-naval community. We don’t always blow our own trumpet, and this can mean that we are something of a well-kept secret, and we have to reverse this trend. We spend only a very modest sum on advertising, preferring to rely on word of mouth. These days this is best facilitated by social media, which is the most efficient means of promulgating news and information. Can I make a plea for you all to follow RNBT on Facebook or Twitter and to ‘like’ the feeds that the team provide. This will ensure that the RNBT message reaches as far and wide as possible.

we would not be able to reach our beneficiaries. So a heartfelt ‘thank you’ for all that you do. Closer to home, our all-volunteer Grants Committee continue their unstinting work in the ‘engine room’ which powers the grant-making organisation. Volunteers also support our stands at various events and fairs around the country, and the Friends of Pembroke House continue their sterling work, adding so much to the quality of life of our residents. Young sailors from Victory Squadron at HMS COLLINGWOOD have played their part in supporting events at Pembroke House, and we continue to seek more serving volunteers to complement our ex-serving and civilian volunteers.

Team changesThis has been a year of change at the top of the charity. Captain Nick Fletcher assumed the role of Chairman in October. Thank you to Admiral Tony Rix for his support and wise counsel during his six years as Chairman. We also said goodbye to Commodore Steve Dainton and Mrs

Funding and SupportRNBT is supported by a number of grant-giving charities, and we thank all of them for their unstinting and significant support. In particular Greenwich Hospital directly supports our Regular Charitable Payments, and we receive substantial support from the Royal Navy and Royal Marines Charity (RNRMC), tailoring our request for support under our Memorandum of Understanding, and Queen Mary’s Roehampton Trust. We also rely on legacies and donations, and we give heartfelt thanks to all of these, and name them individually later in the Review.

Equally important is the support which we enjoy from our willing band of volunteers. I count SSAFA, the Royal British Legion and the Royal Commonwealth Ex-Services League as ‘our’ volunteers, as without them

Brenda Ryan, and welcomed Captain Andy Jordan and Mr Ian Ranscombe as Trustees. We also said goodbye to Commander Stephen Farrington, who as your Chief Executive has been at the helm of RNBT for ten years, and has steered it unerringly. He leaves a legacy of a Charity that is highly efficient and effective at delivering benevolence, and RNBT is highly regarded both in the wider naval community and in the military charity sector. We send a heartfelt thank you to Stephen, and wish him the very best in his well-earned retirement. Appropriately for Stephen, as the last Commander Engineer of a steam surface warship, his departure from Castaway House was by steam lorry! He has been succeeded as Chief Executive by Commander Rob Bosshardt.

To conclude, can I revert once more to the delivery of benevolence. The details are later in this report, but I highlight the 1,917 individual grants (just 2 down on last year) as well as 991 Regular Charitable Payments worth £980,000. We support The RNBT Family at home and abroad; last year we made payment to members in France, Germany, Thailand, Canada, Malta, Australia, Spain, New Zealand, South Africa, Zimbabwe, Ireland, Cyprus and USA – a truly world-wide operation. Thank you again to all those who have helped us to help The RNBT Family, and I look forward to another successful year ahead.

Sir Charles Montgomery KBE

Thank you for helping me with my deposit and rent, I am no longer on the streets and have a safe bed to sleep in each night. Thank you BSC for the contacts to other charities, I do not feel so isolated now and the therapy is working, you have made the world of difference to me.

Former Air Engineering Mechanic


Grants and Regular Charitable Payments

The delivery of financial assistance through grants to individuals, regular charitable payments and assistance through other organisations remains our core activity.

We continue to seek to improve our quiet and efficient delivery of benevolence, and this year we have made great strides, specifically:

"" updated approvals process leading to improved speed of response

"" the development of more holistic support to beneficiaries

"" enhancing joint working practices

Grants to Individuals Improved speed of response

Following an extensive trial, Trustees agreed in February that the Grant Administrators (GAs) could authorise grants of up to £600, and almonisation of requests in excess of £600. Approximately 60% of applications for assistance to the Trust have been agreed by the two GAs, with grant payments being made daily. This increased speed of response has drawn praise from the casework organisations and has also served to reassure our beneficiaries. The continued use of monies kindly supplied by Barclays Bank PLC under its Armed Forces Transition Employment and

Resettlement scheme has meant that many of our beneficiaries have been able to regain a foothold in the job market and therefore to regain a feeling of pride and self-worth.

Service personnel – a rise in demand

The need for financial assistance continues to rise, with an increase of 24% in comparison to last year, with a rise of £17,266 to £78,931. This reflected the Trust’s ongoing commitment, through the Royal British Legion, SSAFA, Royal Navy and Royal Marines Welfare and other support organisations, to support our serving personnel.

Regular Charitable Payments The Trust spent £980,000 assisting 991 of its beneficiaries on particularly low incomes with a Regular Charitable Payment (RCP), paid quarterly into the individual’s bank account. Of this number, 934 recipients were paid at a rate of £21 per week, with a further 57 on exceptionally low incomes receiving an enhanced payment of £30 per week. Greenwich Hospital generously funded £959,000.

Assistance to The RNBT Family through other organisationsAn annual review is conducted by Trustees to assess uptake and to decide whether ongoing support is required or whether it would be better to allocate it to another organisation which would be able to help more of our beneficiaries. Ten different organisations were assisted through this process with claims for 177 individual beneficiaries assisted totalling £86,000. Costs are reimbursed only on receipt of information confirming service verification details of RNBT beneficiaries who have been assisted.

Beneficiary support – helping beneficiaries to take the next stepsFollowing careful consideration and taking the advice of other charities, the Trust decided to create a new position of Beneficiary Support Co-ordinator (BSC), and filled this position in October 2016. The BSC also supports the Grant Administrators in the approvals process, covering leave periods to ensure continuity and swift response. The BSC offers advice and encouragement to beneficiaries, usually following the award of a grant. The aim is to try to avoid beneficiaries having to re-apply for grants in the future. This additional support takes many forms, but is focused on ascertaining the needs of the beneficiary and then formulating a bespoke plan, signposting and other forms of assistance, thus offering a holistic approach to supporting the Trust’s beneficiaries. The post has been part-funded by Greenwich Hospital for three years, and the Trust gratefully acknowledges this invaluable support.

Having successfully completed my programme of funded courses for work in the offshore industries I am truly delighted to inform you that I have been offered offshore work starting in May in the North Sea. From being released from a position where at times I found there was no way back and I now look to the future and I am filled with renewed hope, energy and positivity. There is no doubt in my mind that without your unfailing help and support and frankly humbling investment I would not be in this position.

Former Royal Marine Barclay’s AFTER Fund


The BSC’s interventions have enabled many beneficiaries to engage with other like-minded individuals and agencies to help them take the next steps towards self-sufficiency, through education or training, employment, financially or socially, assisted by many other agencies or charities. Ongoing support alongside a form of mentoring has increased in importance as many beneficiaries find great value in having someone who can help them navigate and even gently cajole them into making the changes necessary to finding a better life and increasing their resilience. Resolving a feeling of isolation, particularly amongst some Veterans, and ensuring that they are signposted to either the Royal Naval Association or the Royal Marines Association is most important, and the ‘arm around your shoulder’ approach for all The RNBT Family is working well. As household debt is on the increase, access to appropriate and helpful advice about individual and family finances is a vital tool in supporting beneficiaries. Engagement with SAIL (Seafarers’ Advice and Information Line) is essential, and this excellent service is proving to be a major influence which can be a critical component in restoring healthy finances, leading to more successful long-term outcomes.

The BSC has visited a number of other agencies in the Portsmouth area and wider afield, establishing best working practices. Liaison has also been established with Combat Stress, resulting in access to RNBT premises to allow initial individual assessments to be undertaken by the Community Psychiatric Nurse

2014/15 2015/16 2016/17

Total Grants & Regular Charitable Payments (RCPs)

£2.355m£2.310m£2.319m

2014/15 2015/16 2016/17

Total Applicants Assistedthrough Grants and RCPs

2,9552,9192,908

2014/15 2015/16 2016/17

Average per Applicant Assisted

£797£791£797

2014/15 2015/16 2016/17Over 70 32% 31% 28%

61–70 12% 12% 13%

51–60 20% 18% 17%

41–50 14% 16% 15%

31–40 14% 15% 18%

21–30 8% 8% 9%

Under 21 <1% <1% <1%

Age Distribution of Beneficiaries Assisted

(CPN), and also facilitating a prototype six-week Resilience Workshop, run by an Occupational Therapist and CPN, as well as hosting a naval families’ business training programme for ‘X-Forces’.

Moving forward – enhancing joint working practices

In order to meet the growing challenges to the efficient delivery of naval benevolence it was felt that the sharing of knowledge and protocols was paramount, ensuring our beneficiaries were correctly signposted, assisted or mentored to the most appropriate charities or organisations. A beneficiary support working-level group has been established, hosted by RNBT, to exchange knowledge and enhance joint working practices to prevent overlap and to work seamlessly closer together to deliver naval benevolence. Attendees include: the Royal Marines Charity and the Royal Marines Association, the Royal Naval Association, Greenwich Hospital, the Women’s Royal Naval Service Benevolent Trust, and the Royal Navy and Royal Marines Children’s Fund.

28%

13%

17%

15%

18%

9%

<1%

Over 70

61–70

51–60

41–50

31–40

21–30

Under 21

Thank you for assisting my husband with an amazing holiday at Revitalise. He had the most wonderful time visiting English country gardens and being cared for luxuriously. Being his full time carer I was able to have a rest at home. You cannot imagine how fantastic this has been and how grateful we both are.

Wife of a Former Chief Petty Officer Marine Engineering Mechanic

(Mechanical)


Pembroke House is the only care and nursing home dedicated exclusively to the older members of The RNBT Family, and flies the White Ensign to signify this unique role. Mrs Tarnia Harrison, Care Home Manager, reflects on a busy but highly successful year, supported by the RNBT.

Pembroke House

Pembroke House remains a very special place and it is completely unique; it truly has a family feel to it where like-minded people from The RNBT Family can come together to enjoy their final years.

Major development programmes alongside our rolling improvements The last twelve months have again been extremely busy. Both of our lifts have been totally refurbished as well as completing the windows replacement project. We have also taken delivery of two new minibuses which are crucial in enabling our residents to get out and about within our ever-widening activities programme, and we thank Trinity House, Seafarers UK, Greenwich Hospital, the Royal Naval Association, Medway Mission to Seamen Trust and the Royal Navy & Royal Marines Charity for funding support. We have also had a highly successful unannounced Care Quality Commission (CQC) inspection. Our rolling improvement programme continues to develop the fabric of the Home. As residents’ rooms become vacant we have decorated them in an individual way, making the space

Categories of Need

Category totals Number of payments Average grant

2016/17 2015/16 2016/17 2015/16 2016/17 2015/16

Clothing £9,487 £11,462 48 49 £197.64 £233.92

Convalescent & Respite Holidays

£8,221 £9,301 15 16 £548.06 £581.31

Council Tax & Water Rates

£31,576 £38,234 58 85 £544.41 £449.81

Education £24,459 £29,840 24 38 £1,019.12 £785.26

Employment £56,641 £43,795 62 70 £913.56 £625.64

Energy £15,536 £18,051 40 46 £388.40 £392.41

Food £22,279 £31,938 99 126 £225.04 £253.47

Funerals £181,511 £173,647 130 139 £1,396.24 £1,249.25

Furniture, Furnishings £88,291 £78,798 207 199 £426.53 £395.96

House Adaptations (Medical)

£55,756 £55,573 35 44 £1,593.03 £1,263.02

House Repairs £105,069 £106,001 140 140 £750.49 £757.15

Household goods £89,974 £118,610 250 314 £359.90 £377.73

Legal expenses £17,820 £25,713 39 54 £456.92 £476.16

Medical/Dental(Equip) £183,180 £127,464 240 187 £763.25 £681.62

Medical/Dental(General)

£54,307 £30,263 103 78 £527.25 £387.98

Mortgage £24,105 £13,986 22 23 £1,095.68 £608.08

Removals £31,805 £46,333 63 96 £504.84 £482.63

Rent £139,852 £142,091 219 231 £638.59 £615.11

Telephone £396 £860 2 5 £198.00 £172.00

General/Misc. Maintenance/Sub/Housekeeping

£12,195 £22,512 25 49 £487.80 £459.42

Travel/Accommodation £15,449 £14,851 41 37 £376.80 £401.37

Vehicle Repairs/Driving Lessons

£27,807 £14,216 46 30 £604.50 £473.86

Care Home Top Up fees £5,694 N/A 6 N/A £949.00 N/A

Gen/Miscellaneous/Christmas Gifts (Durnford & Cawthan)

£45,137 £48,742 170 209 £265.51 £233.21

Totals 1,246,547 £1,202.281 2,084 2,265 £598.15 £530.81

Other Assistance

Regular Charitable Payments

£980,381 £1,014,028 991 1,000

personal to each resident, and the ground floor has had a complete make-over. As a departing gift to the Home, CEO Commander Stephen Farrington collated a number of wonderful photographs of some of the older warships and crews which illustrated life on board ship. These have now been placed on the walls of the ground floor. Amazingly one of our visitors was overcome when he noted that his father was in one of the pictures.


The photographs have been a great talking point for the residents, so a very worth while project.

A ‘Good’ CQC inspection, but we aren’t resting on our laurelsPembroke House had an unannounced inspection by the Care Quality Commission from 23rd to 25th August 2016, and we are very pleased and proud to be able to report that we now have a ‘Good’ rating. However, this result does not mean that our work is finished. It is true to say that good care has always been delivered to the residents, but the documentation providing the evidence of that has sometimes been lacking. We now need to develop a fully documented quality improvement programme, shared with staff. We still have some way to go, but following the result of the inspection which recognised staff’s key

and ready for this year’s Remembrance Day. Thank you to the Medway Mission to Seamen Trust who have kindly contributed to the cost of this project.

Residents’ activitiesActivities for residents continue to flourish, with many new ideas being put forward by the residents. The most popular new event is the debate society where our Coordinator puts the residents into two teams, then picks a topic with one side putting arguments for and the other against. It’s wonderful to both watch and listen to and certainly helps the residents to keep their minds active. Trips out have always been very popular and our next big event is the Queen’s Garden Party at Buckingham Palace followed shortly afterwards by a visit to Lloyds of London. The Activities Coordinator has also managed to forge a really good relationship with Gillingham Football Club, where some of our residents were given a VIP tour and afternoon tea with some of the players.

contribution, they now feel that their care and time given have been appropriately recognised, and as a result they are highly motivated to continue to deliver superb care. Our aim is to continue with the improvements and hard work put in by all so that we can justifiably aspire to achieve an ‘Outstanding’ rating at our next inspection.

FeedbackWe very much value resident, relative and staff feedback, and so therefore we continue to survey all those that are part of the Pembroke House experience. We always follow the surveys with meetings so that the management team can answer any specific queries. The residents are also involved in deciding the sessional menus in meetings with the kitchen. Our Activities Co-ordinator also holds residents meetings where the residents can put forward any ideas for any activities that they would like to see on their programme. An example of a resident’s idea which we have taken on is the creation of a Memorial Stone in the gardens of the Home. One of our residents who had always attended the Cenotaph parade expressed his sorrow at not being well enough to attend any more due to ill health. He asked if it were possible for us to have our own memorial here in the grounds of Pembroke House, so that those residents not well enough to make the trip to London could at least have a Remembrance Service here. All agreed that this was a very worthwhile project. The project is well advanced and we plan to have the Memorial Stone in place

I would like to express my praise and deep gratitude to the entire team at Pembroke House. My mother came to Pembroke House with just a few weeks to live and now 7 months later she has stabilised and is extremely comfortable. This improvement in health can only be attributed to the care and consideration that is afforded to all your residents by your staff.

Son of a resident

I am writing to say a very big thank you on behalf of Dad and his family, for the kindness, friendship and sense of family afforded to him while he lived in Pembroke House. You were all unfailingly good to him, helping and encouraging him, drawing him in to activities and making him feel part of a small community.

Daughters of a deceased resident


In memoriamThe following residents passed away between 1st August 2016 and 31st July 2017; we remember them with fondness and pride:

Dorothy Myles 8 September 2016

Lottie Pearton 25 September 2016

David Lenton 9 November 2016

Queenie Lake 4 December 2016

Ronald Chapman 14 December 2016

John Reason 21 January 2017

John Woodward 2 February 2017

Marjorie Ockenden 25 February 2017

Henry Soden 7 March 2017

Claude Houghton 13 March 2017

Herbert Hunt 15 March 2017

Stan Hoare 19 March 2017

William Earley 27 March 2017

Rose Denton 18 April 2017

May Short 20 April 2017

Brian Stitson 16 May 2017

Lily Hodges 16 May 2017

Jack Wells 24 May 2017

They have also been a great support to those residents who can not get out so easily by coming to the Home and teaching them some armchair exercises to help them keep fit. We appreciate this most welcome support.

The Garden Party in July attracted over 300 guests, and the gardens of Pembroke House were outstanding. The gardens are well kept by our hard working full time gardener who has a little help from a part time gardener. The entertainment was wonderful; the barbeque was a great hit along with the plentiful supply of wine ensured that a great time was had by one and all.

Thank you for the floral tribute and the respect paid to Mum at her funeral. Without fail every single one of your staff looked after Mum as if she were their own Mum, it meant so much to the family. Mum was well cared for and safe.

Family of a deceased resident

The day is always finished with the Last Post and Sunset as our White Ensign is lowered. We particularly enjoy the presence of a significant number of young sailors from HMS COLLINGWOOD who attend all day to help with the smooth running of the event, and the residents and staff really appreciate this link with the sailors of today. Could I finally thank all those willing volunteers – the ‘Friends of Pembroke House’ – who give up their time to support us and assist in so many ways. We really do appreciate the time you spend supporting our residents.


Finance

The Trust’s expenditure increased to £5.3 million in 2016/17 providing vital support to 3,000 beneficiaries in their time of need.

IncomeIncome increased by 20% to £5.6 million for the year. We continue to be humbled by the generosity from our loyal supporters who trust us to provide the direct benevolence to The RNBT Family in an ever increasing number of ways.

The Trust continues to enjoy a good relationship with the block grant-making charities such as Greenwich Hospital and The Royal Navy & Royal Marines Charity (RNRMC). They raise income on behalf of the wider naval charitable sector and entrust RNBT to utilise its skills and experience to provide expert welfare support to individual beneficiaries. Last year the Trust received £1.7 million in grants. This included just under £1 million directly from Greenwich Hospital and over £0.6m from joint funding from the RNRMC & Greenwich Hospital.

Donations and Legacies totalled just over £1 million for the year. The money raised by our large base of loyal supporters goes direct to helping those who need it most. This year, donations included £166,000 from The Royal Naval Reserve Benevolent Fund, which decided to entrust its funds to RNBT to provide future support to Reservists and their

Investments play an important role in the Trust’s long term financial sustainability. Investment income amounted to just over £0.8 million for the year. This source of income ensures a certain level of predictable cash inflows, even in uncertain economic times.

Income from the Trust’s care and nursing home (Pembroke House) and almshouse was just over £2 million for the year. Over 90% of this income comes

from residents’ fees. Occupancy at Pembroke House increased to 93%. Fees for privately funded residents increased in line with our increased operating costs. This was due to higher staff costs resulting from the implementation of the National Living Wage. The issue of Local Authority and NHS fees being set at levels well below the actual cost of care continues to be a significant issue for RNBT and the wider care home sector. The increased funding from

2016/17 2015/16

£000 £000

Block Grants 1,672 1,058

Donations and Legacies 1,009 419

Investment Income 829 1,216

Care Home & Almshouse Income 2,046 1,928

Total Income 5,556 4,621

How We Raised the Money in 2016/17

2016/17 2015/16

£000 £000

Grants to Individuals 1,552 1,450

Regular Charitable Payments 1,036 1,067

Care Home & Almshouse 2,670 2,345

Raising funds 86 132

Total Charitable Spend 5,344 4,993

How We Spent the Money in 2016/17

2016/17

30%

18%15%

37%

Block Grants

Donations and Legacies

Investment Income

Care Home and Almshouse Income

Grants to Individuals

Regular Charitable Payments

Care Home and Almshouse

Raising Funds

2016/17

29%

19%

50%

2%

dependants. The RNBT is always happy to utilise its many years’ experience of delivering benevolence to improve the efficiency and effectiveness of the wider naval charitable sector. Legacy income increased significantly in the year to £744,000. We are immensely grateful to those who choose to remember us in their Will. The details of all those who supported the Trust over the last year may be found on pages 24–27.

As a former Royal Marine I have always found it difficult asking for help, preferring to sort out my own challenges. However, since being diagnosed with Motor Neurone Disease, I have had to swallow my pride. In the space of 3 years I have gone from a very fit and active person to one bound to a wheelchair and the future has looked bleak but thanks to the generosity of RNBT and support from the RM family my wife and I are now able to feel more positive.

Former Royal Marine


central government for Adult Social Care services was welcome but does not do enough to address the ever widening funding gap. This issue places even more importance on the donations and grants received by Pembroke House which this year included £70,000 from RNRMC & Greenwich Hospital.

ExpenditureTotal expenditure was £5.3 million. This was a £351,000 increase from the previous year.

Total expenditure on Grants to Individuals was £1.6 million. This included £124,000 of grants to support serving members and their families. Expenditure on RCPs was just over £1 million, a slight reduction from the previous year. Around 1,000 beneficiaries with low household incomes received a much needed weekly payment of between £21 and £30 per week.

Summarised Accounts Summarised Statement of Financial Activities for the year ended 31 March

2016/17 2015/16

Income £000 £000

Block Grants 1,672 1,058

Donations and Legacies 1,009 419

Investment Income 829 1,216

Care Home & Almshouse Income 2,046 1,928

Total Income 5,556 4,621

Expenditure

Grants to Individuals 1,552 1,450

Regular Charitable Payments 1,036 1,067

Care Home & Almshouse 2,670 2,345

Costs of Generating Funds 86 132

Total Expenditure 5,344 4,993

Surplus /(Deficit) for the year 212 –372

Gains/(Losses) on investments 5,036 –752

Fund Balances brought forward 38,279 39,402

Fund Balances carried forward 43,527 38,279

This is a brief summary of the Statement of Financial Activities. The full audited accounts are available on request from the Trust’s Headquarters (address on back cover).

The Trust spent £2.7 million providing residential and nursing care for our residents at Pembroke House and enabling our almshouse occupants to live independently. Expenditure increased by £326,000 mainly due to increased staff costs resulting from the implementation of the National Living Wage from April 2016. The Trust took this as an opportunity to modernise employee contracts and welcomed the increased pay and recognition of care home workers who look after the more vulnerable members of our community.

The FutureThe Trust had a surplus of income over expenditure of £212,000 for the year. The increased income in the year enabled the Trust to carry out some much needed capital projects at Pembroke House and Castaway House. The remaining surplus will be used to help fund operating expenditure for the following year. The Trust’s investments performed particularly well during the year, despite the uncertain political context. There was an investment gain of £5 million. Total funds at the end of the year stood at £43.5 million.

My sincere thanks and great appreciation for your wonderfully kind assistance following the death of my brother. Your assistance with the payment for the funeral was very much appreciated at this incredibly difficult time.

Brother of a former Petty Officer

The past year has seen the Trust widen its support to beneficiaries through support for Care Home top-up fees and the establishment of the Beneficiary Support Co-ordinator to provide a more holistic support programme. The Trust will seek to identify further opportunities to help The RNBT Family through both preventative measures and support when it is required.


Grants, Legacies and Donations

The Trust receives its funding from several sources with Grants, Legacies and Donations all very important income streams. Totals received in the 12 months 1 August 2016 – 31 July 2017 in support of the general work of the Trust were:

GRANTS £1,584,992

LEGACIES £536,267

DONATIONS £93,251

We are pleased to acknowledge the following organisations that made general grants to the Trust:

Barclays Bank PLCDurnford & Cawthan Memorial Trust viaHampshire & IOW Community Foundation

Greenwich HospitalQueen Mary’s Roehampton TrustRoyal Navy & Royal Marines Charity

We received legacies from the estates of the following:

Adams DABirkby AEBritland PMDurham WMFurrell K

Hoare SHodgson EHyde-Smith BELenihan IKLovell P

Perry APye PMSamson RScott EMSmith SW

Ulyat PVickers JJWilkey FS

Donations from family and friends received in memory of:

Adams LEAndow GArnold MEBailey VBaker PDBaldwin ABarrett WGBennett JBind MBingham PBingham VPBosworth MJBrowne PJBrowster RE & IBryan RRBurn MrBurton CSCadwallader ECave DChanter KChecketts JClarke RClarke SClarke T

Cole MBCollins MCollinson RASSCrosby SDaniels EDavies BEDavies BPDavies LDay CDay TDevine JGDunn ALEdwards AEdwards DMFarnell JFidler RForrest AFox VFudge JGalloway CEGalloway RGaskell BGreene BGriffithsshaw M

Groves SMHale BHall BWHastings THicks WGHill EWHilton STHobbs BHolden FEHolland RGFHolloway CHughes GHurst DJarvis NJohnson RFJones KKisler ALambird CLawson PRLong ACLyall JRMackenzie AGMailer HAOldbury T

Parker JParsons RJPatterson TPeasland RPenfold PPinnock GPlummer WPonsonby MPriestley TPybus EQuartermaine ARobins PRodney MrRudd MEScothern CScott LMSevern CShepherd MPJShores MSimpson ASivelle HSpeed JSteel RDTaylor AS

Taylor HTempest RJTurner TWalton AHWare ERWarner NWass SWatson FWebster AOWebster NJWhite RWilliams RWilson GRWilson GWWilson RWolstencroft RWoodhouse FWoodward RWoolfenden EWW2 Gunner

Individual donations were received from:

HM The QueenHRH Duke of

EdinburghAdams AAllison KAApted RArmour JArnott-Weeks MAustin PMBakker CBartlett JRBennet GBlackwell ABrock MJBourne NBrookes RB & NBrown CBuerke MBurn RECargill JCash AChidwick KD&RDClay JCole ICollins ECook ACooper TCorbey R & BGCrocker GJ & TKCullum DCutler I

D’all JBDavey CDavidson JDavis DDavis RIDay CDixon SDoyle KJDrinkwater SEden JEdmondson PDEmson GEvans MHFarrant DLFarrington SPFenwick KFontaine EDFowke P & EFraser-Watson DGallini GGartside NGilbert SGodfrey TGolding MGoshai HHalstead JHampson MHarris LHarvey JHewer IAHill A

Holden WHornby MHorne BHoughton DHumphreys AHutchins L&DJackson PJenkins NJesson RJohnson N&BKeeble LKenning DKent-Phillips SKew AKing-Tours JLambird I GLashnar KLaw DLeach ALennon SMLerner MLewarne EJLin WLodder SMagan MJCMajor LMajor SMann NMarshall PMashiter FMcLeish LP

McPartland DMeasures LMicallef CMills SMirren Dame HelenMogridge KWMoore CMorgan AMorrice DMortimer RMoss MNawaz MNey A & MNoble ANorman CNorton AOwens JParker G&APentreath JPepper MPrior SPye DReady TRichards MRiddell JRobertson GRobinson TRobinson WRoss JSaddington SSanter MJ

Scott DShearer JSShepherd VLShuttleworth P&ASimpkins LCSimpson JSmith ADSmith R&GSoper SSparrow DStewart JStokes BJVSutton VOTanner DTeago RThomas PAToms AHTrevena BWake CHWalker JWard E&SWells DAWhelan ISWhetstone AWilkinson AWilliams H&SWilliams LWood GYounger T

The following ex-Service Associations made donations:

Defence Equipment & SupportFleet Air Arm Armourers Association KentFleet Air Arm Association YorkshireHMS AURORA ReunionHMS FISGARD AssociationHMS MERMAID ReunionHMS PENELOPE AssociationLascaris (Malta) Communicators Association

Northwood Joint Warfare StaffRNBT Grants Committee Skittles EveningRoyal Naval Electrical & Weapon Engineering

AssociationRoyal Oak Survivors AssociationTon Class AssociationWhite Ensign Association Trowbridge


The following Royal Naval and Royal Marines Associations donated funds:

RNA AberdeenRNA AquitaineRNA AshfordRNA BelfastRNA BirminghamRNA BletchleyRNA CastlefordRNA ChichesterRNA CorkRNA CreweRNA CrosbyRNA DagenhamRNA East AntrimRNA Eastern CyprusRNA Edgeware

& Mill Hill

RNA HanworthRNA HavantRNA LancestonRNA Leamington SpaRNA LichfieldRNA LissRNA MarchRNA Market

HarboroughRNA Mid AntrimRNA Morecombe RNA NewarkRNA Newport SWRNA NorwichRNA OswestryRNA Plymouth

RNA PurleyRNA RamseyRNA RedcarRNA Romford &

HornchurchRNA Rosyth

& West FifeRNA RoydenRNA RugbyRNA RuncornRNA SalisburyRNA SherborneRNA SittingbourneRNA SkiptonRNA South

Gloucestershire

RNA SouthendRNA St IvesRNA St NeotsRNA Stockbridge

& DeepcarRNA StowmarketRNA TyneRNA UttoxeterRNA WarwickRNA WaterloovilleRNA WymondhamRMA North DevonRMA NottinghamRMA Southend on SeaRMA Tyneside

Donations came from the following Service Units & serving personnel:

Defence Academy Fisher 38 DivisionHMS COLLINGWOOD Victory Squadron

HMS NELSONHMS SULTAN

The Submarine Memorial Fund held by the Trust was supported by the following:

Diesel Boat ReunionIn Memory of Haydon TP

Submariners AssociationThe Salters’ Company

Other donations were received from:

AnonymousB&CE BSt LtdBook RoyaltiesBurnside Blairbeth ChurchCharitable Payroll GivingCourt Barn Conservative ClubDefence Equipment & SupportDunnachies Charitable TrustDyers CompanyGore Charity CommitteeKaye S & LabKernow Analytical Technology LimitedLilyvilleLinton on Ouse Primary School

Newton Investment ManagementOrder of the Eastern StarPaypal GivingPen & Sword BooksQueen Victoria SchoolRoyal Public HouseSainsburysSt Ann’s Church PortsmouthSt George’s Church Hinton St GeorgeSt Peter’s Church UgboroughThe Western Front AssociationTRL Technology LtdWaterside Church

Pembroke House

Pembroke House has its own identity and consequently attracts income in its own right. Income specific to the Home amounted to :

GRANTS £100,411

DONATIONS £160,735

The Home received grants from the following:

Medway Mission to SeamenRoyal Navy & Royal Marines Charity

Seafarers UKGreenwich Hospital

Donations in memory of loved ones came from:

Bond SBradley RDixon J Earley W

Fidler R Houghton C Hunt H Myles D

Lake QPearton L Priestley TRedwood H

Woodward J

Individual donations were received from the following:

Allum DBailey EBurdge A&LDavis G & R

Dorrington PFidler LGoode JAHutchins L&D

Kingsley Thomas SMessr SOwens G&JPaffett T

Pilcher PStevens L & JStevens R & WThirgood N

The following Royal Naval and Royal Marines Associations donated funds:

RNA AberdeenRNA Caerphilly

RNA ChelmsfordRNA Hanworth

RNA MarchRNA Ramsay

RNA SuffolkRNA Swaffham

Donations came from the following Service Units and serving personnel:

HMS RICHMOND

The following ex-Service Associations made donations:

Fisgard AssociationFleet Air Arm Armourers Association

Fleet Air Arm AssociationHMS GANGES Association

Other donations were received from:

Coleman & JamesFord AlmshousesLord Charles Beresford Lodge

Medway Mission to SeamenMichael Uren FoundationTrevor Paffett County Lodge


Head OfficeChief Executive, The Royal Naval Benevolent Trust, Castaway House, 311 Twyford Avenue, PORTSMOUTH PO2 8RN

Administration: 02392 690112 Welfare: 02392 660296 Fax: 02392 660852 Email: [email protected]

Pembroke HouseHome Manager, Pembroke House, 11 Oxford Road, GILLINGHAM ME7 4BS

Tel: 01634 852431 Fax: 01634 281709 Email: [email protected]

Selected military images ©Crown Copyright/MOD, from www.defenceimagery.mod.uk Reproduced with the permission of the Controller of Her Majesty’s Stationery Office

www.rnbt.org.uk

Registered Charity Number 206243

Annual Review - Royal Naval Benevolent Trust

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Transcript of Annual Review - Royal Naval Benevolent Trust