ANNEX A - PPP Center
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Transcript of ANNEX A - PPP Center
Objective
To determine and evaluate PPP Center QMS, need for change, and suitability and continued relevance of existing policies and objectives.
Program of Activities
TIME ACTIVITY RESPONSIBLE PERSONACTION
REQUIRED
9:00 AM Welcome Remarks ED Ferdinand Pecson
ISO Steering Com
Chairperson
9:10 AM Status of Actions from previous Management
Review
Vilma del Rosario
Quality Manager
For information
9:20 AM Results of Internal Audit Lina Caraan
Lead Auditor
For discussion
10:00 AM QMS Updates by Service on:
a) Changes in External and Internal issues
b) Updates on Service Risk Assessment
Matrix
c) Summary of Customer Satisfaction and
Feedback from Stakeholders
d) Issues concerning the performance of
External Providers (if any)
e) Report on change management (if any)
f) Resource needs (Human Resource)
PDS, PDMFS,
PFPEMS, CBKMS, LS,
ADS, CPDD
For information
12:00 Noon LUNCH BREAK
01:00 PM Updating of PPPC Risk Assessment Matrix ManCom/ Participants For discussion
02:00 PM Adjournment
Status of Action from Previous Management Review
AGREEMENTSRESPONSIBLE
UNIT
ACTIONS TAKEN
AS OF AUGUST 31, 2020
1. Revise the Library Policy to include a
provision that will provide the Center the
flexibility of uploading information in the website
without seeking IA’s approval, provide that the
information is not confidential.
KMD
Closed
The PPPC Knowledge Hub: General
Policies and Procedures was revised.
2. File naming conversion
Explore other ways in achieving the objective of
“allowing quick and easy access and retrieval to
digital information to the different members of
the organization.” MISD
Closed
KMD conducted a survey in 2019 to
get the inputs of Services to improve
the guidelines. Minor revisions were
made on the project codes of PDS,
PMD and PED.
Agreed to retain the file naming
convention with the use of
Sharepoint.
3. Non-inclusion of personnel assigned to
ensure nominations for each award category for
the outstanding Public Officials and Employees
to be submitted to the Civil Service Commission HRD
Closed.
Amended PPPC Office Circular No. 8-
2011.
Adoption of applicable provisions of
CSC MC No. 1-2019 relating to
National Awards
Status of Action from Previous Management Review (cont.)
AGREEMENTSRESPONSIBLE
UNIT
ACTIONS TAKEN
AS OF AUGUST 31, 2020
4. Enhance the job description for the new
Supervising Administrative Officer which will
include the preventive maintenance program for
vehicle and its monitoring of compliance.
GSD Closed.
Job description of SAO was
updated.
5. Complete the proper labelling/tags of laptops
and other office equipment.
GSD Closed.
20 remaining assets for tagging
done.
6. Request for additional plantilla positions
Services to provide their list of requests of
additional plantilla positions for HRD to
consolidate it.
HRD/CPDD Closed.
15 priority positions for 2020 were
submitted to DBM for creation .
4 positions are for reclassification
1 position is for transfer
Changes in the management system
Scope of QMS 1. Inclusion of 8.3 Design and Development to the QMS - Upon
review of the applicability of ISO requirement 8.3, there are
processes that apply the requirement (e.g. Policy
Formulation, Capacity Building)
2. Exclusion of 7.1.5.2 requirement - There was no measuring
equipment being used to monitor or measure a process
Audit method 3. On-site and remote audit activities
Audit Plan 4. A focused audit per process (instead of per Service)
5. Inclusion in the audit of the Procurement Process and
Business Continuity Management
Highlights of ISO Internal Audit
• Audit Scope - 17 Processes (Core and Support)
• Audit Method - Remote and onsite
• Audit Period - July 20 to September 8, 2020
• Internal Auditors – 8, 1 LA, 1 IAA
• Positive Findings - all got positive (1 to 5 best practices)
• Opportunities for Improvement – 73 (2 to 7 Clauses)
• Non Conformity – 37 (11 processes)
(6 processes - none)
2020 Internal Audit Findings
Audit Criteria/ISO 9001:2015 Clause8
No. of Process
OFI NC
4.1. Understanding the Organization and its
Context
1
4.2 Needs and Expectations of Interested Parties 5 2
4.4 QMS & its Processes 14 3
6.1 Actions to Address Risks 13 1
6.2 Quality Objectives and Planning 6 1
6.3 Planning of Changes 2
7.1.6 Organizational Knowledge 1
7.4 Communication 1
7.5.2 Creating and Updating of Documented
Information
3 2
7.5.3 Control of Documented Information 10 5
7.5.3.1 Control of Documented Information
(Storage / Labelling)
1
2020 Internal Audit Findings
Audit Criteria/ISO 9001:2015 Clause8No. of Process
OFI NC
8.3.5 Design and Development 1
8.4. Control of Externally Provided Services 1
8.5.2 Identification and Traceability 1
8.5.3 Property Belonging to Customer/External
Client
1
9.1.1 Performance Evaluation 4
9.1.2 Client Satisfaction 6 8
9.1.3 Analysis and Evaluation 1 2
9.3.1 Management Review 1
9.2 Internal Audit 3 8
Status of Corrective Action Report (CAR)
Findings (NC)
CorrectionCorrective
Action
Status of Correction
/ Corrective
Action
Capacity Building 4 4 4 2 Closed
2 Open
Project Development 1 1 Open (Q4)
Provision of Legal
Support
3 3 2 Closed
1 Open
(next
PGBM)
Policy Formulation 1 1 1 Open
(Within
Sept.)
Knowledge
Management
2 2 2 Closed
Status of Corrective Action Report (CAR)
ProcessFindings
(NC)Correction
Corrective Action
Status of Correctio
n / Corrective
Action
Corporate Planning and
Development
8 1 11 For
validation
Physical Resources
Management and
Provision of General
Services
3 3 Open (for
validation
- starting
Sept. 14)
Conduct of Procurement
Activities
2 2 Open (for
validation
- starting
Sept. 14)
Management of
Information Systems
2 2 2 1 closed
1 open
Status of Corrective Action Report (CAR)
ProcessFindings
(NC)Correction
Corrective Action
Status of Correctio
n / Corrective
Action
Management
Responsibility
3
Internal Audit 8 3 4 Open
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
To ensure well-defined
Project Concept Notes
from Implementing
Agencies/ Local
Government Units
Assistance during Project
Development Stage
1st Sem Target: 5
Number of PCNs
Reviewed: 10
January – June
2020
To ensure compliance to
Terms of Reference and
completeness of Pre-
feasibility studies, Full
FS, Business Cases,
including ICC PE-Forms;
and also to ensure
completeness and
soundness of Unsolicited
Proposals
Assistance during Project
Development Stage
1st Sem Target: 4
Number of pre-FS,
full FS, Business
Cases, PE Forms
and Unsolicited
Proposals
Reviewed; and/or
Business Case
Prepared: 18
January – June
2020
Key Result Area: Projects delivered as per expectations
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
To ensure
completeness of
project documents
submitted to relevant
approving bodies
Assistance during Project
Approval Stage
1st Sem Target: 2
Number of JV/
PPP-Vetted
Projects Submitted
to Relevant
Approving Bodies
including Projects
Reviewed that were
submitted directly
to ICC and/or Other
Relevant Approving
Bodies: 5
January – June
2020
To ensure compliance
to BOT Law and other
related framework,
and completeness
and correctness of
tender documents
and contracts
Assistance during Project
Procurement Stage
1st Sem Target: 1
Number of
Approved Projects
with tender
documents and
contracts reviewed:
3
January – June
2020
Key Result Area: Projects delivered as per expectations
2020 1st Semester Major Accomplishments
OUTPUT / ACTUAL ACCOMPLISHMENT DATE ACCOMPLISHED
Number of PDMF application, TORs (TA or IC) reviewed; including
assistance during contract review and approval (including contract
variations): 7
January – June 2020
Inputs/Comments to Policy Instruments, Position Papers and Other
PPP-related Documents: 11
January – June 2020
Meeting with Interested Parties (Investors, Fund Managers, etc.): 8 January – June 2020
No. of Capacity Bldg. Activities attended as Resource Person(s): 14 January – June 2020
No. of MOA signing/execution with New IAs: 5 January – June 2020
No. of Preliminary Market Sounding Activities held: 4 January – June 2020
Others
2020 1st Semester Backlogs
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
BACKLOGS / UPCOMING ACTIVITIES
JUSTIFICATION FOR UNDER-
ACHIEVEMENT
CATCH-UPPLAN
Key Result Area: : Projects delivered as per expectations
No Backlogs
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUTTARGET
DATE
ADDITIONALRESOURCES
NEEDED 2
To ensure well-defined
Project Concept Notes
from Implementing
Agencies/ Local
Government Units
Assistance during
Project
Development
Stage
Number of PCNs
Reviewed
2nd Sem Target: 5
July -
December
2020
To ensure compliance
to Terms of Reference
and completeness of
Pre-feasibility studies,
Full FS, Business
Cases, including ICC
PE-Forms; and also to
ensure completeness
and soundness of
Unsolicited Proposals
Assistance during
Project
Development
Stage
Number of pre-FS,
full FS, Business
Cases, PE Forms
and Unsolicited
Proposals Reviewed;
and/or Business
Case Prepared
2nd Sem Target: 4
July -
December
2020
Key Result Area: Projects delivered as per expectations
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUTTARGET
DATE
ADDITIONALRESOURCES
NEEDED 2
To ensure
completeness of project
documents submitted
to relevant approving
bodies
Assistance
during
Project
Approval
Stage
Number of JV/ PPP-
Vetted Projects Submitted
to Relevant Approving
Bodies including Projects
Reviewed that were
submitted directly to ICC
and/or Other Relevant
Approving Bodies
2nd Sem Target: 2
July -
December
2020
To ensure compliance
to BOT Law and other
related framework, and
completeness and
correctness of tender
documents and
contracts
Assistance
during
Project
Procuremen
t Stage
Number of Approved
Projects with tender
documents and contracts
reviewed
2nd Sem Target: 1
July -
December
2020
Key Result Area: Projects delivered as per expectations
SERVICE QUALITY OBJECTIVE ISSUES & CHALLENGESACTIONS UNDERTAKEN TO ADDRESS THE
ISSUES & CHALLENGES/ LESSON LEARNED/ BEST PRACTICES
a. To ensure well-defined project
concept notes from Implementing
Agencies (IAs)/ Local Government
Units (LGUs)
b. To ensure compliance to Terms of
Reference, and completeness of
Pre-Feasibility Studies; Full
Feasibility Studies; Business Cases
reviewed and/or Unsolicited
Proposals
c. To ensure completeness of project
documents submitted to relevant
approving bodies
d. To ensure compliance to BOT Law
and other related framework, and
completeness and correctness of
tender documents and contracts
e. To timely and accurately respond to
all requests of other services and
offices
• Project continuity
given:
o changes in
leadership
o Internal dynamics
of IAs
• Institutionalized partnership with
local officials via MOA, TAA, etc.
• Partnerships with agencies and
organizations (e.g. NEDA, LCP, etc.)
• Proactive on-boarding meeting with
the new management
• Proposal of concrete next steps for
the projects
• Regular coordination and follow-up,
especially with the top management
• Technical
capabilities
• Formulation of training plan for the
next semester
• Internal knowledge transfer within
PDS via:
o Databank
o Standardized documentation
after each project development
milestone (e.g. bid process
reports, transition memo, etc.)
o Knowledge Sharing Sessions to
be conducted by project
managers who handled
completed projects or projects
with novel / interesting
components that are worth
Issues and Challenges
SERVICE QUALITY OBJECTIVE ISSUES & CHALLENGESACTIONS UNDERTAKEN TO ADDRESS THE
ISSUES & CHALLENGES/ LESSON LEARNED/ BEST PRACTICES
a. To ensure well-defined Project
Concept Notes from Implementing
Agencies/ Local Government Units
• Lack of or limited
knowledge on how
to accomplish the
PCN
• Conducted more PCN workshops
coupled with site visits, interviews and
preliminary data gathering to help IAs
firm up the project scope
b. To ensure compliance to Terms of
Reference and completeness of Pre-
feasibility studies, Full FS, Business
Cases, including ICC PE-Forms; and
also to ensure completeness and
soundness of Unsolicited Proposals
• Lack of experience
in conducting
Business Case
(both IA and PDS-
PM level)
• Community
quarantine limited
our ability to
conduct the
subsequent project
activities that
require physical
presence in the
LGU site
• Tapped expertise from NCs
• PDS led workshops, site visits,
interviews and preliminary data
gathering (pre-COVID)
• Stakeholders consultations were done
online via written feedback (instead of
interviews); site visits were conducted
by LGU counterparts, as guided by
the documents prepared by the PDS
Issues and Challenges
Risk Map
CODE RISK EVENT RISK LEVEL
A Risk Event 1 Risk Level
B Risk Event 2 Risk Level
Likelihood
Imp
act
Legend:
Low Moderate High
1 2 3
12
3
See Example of Risk Map in Slide 13
Service Risk Management Matrix
Risk Event : Delay in complying with some assignments/tasks
Risk Level: 4
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division / Specific
Person)
Issue on improvement and
standardization of processes.
Some procedures and
processes depend on the
availability of employees
Allows direct consultations
with the Director, if necessary
and urgent
The Director must inform the
Service on the types of
services to be provided to the
IAs and LGUs and limitations
of the Service.
Director
Risk Event : Longer turn-around of project reviews to the IAs/LGUs
Risk Level: 4
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division / Specific
Person)
Lack of manpower to shepherd
implementing agencies and
local government units. Current
PMs handle more projects than
the usual load they should take
Request support and
assistance from the top
management on how to
increase plantilla positions in
the PDS
a. Request for new plantilla
positions from the DBM to
address the shortage in PMs
to handle various project
b. Establish process in the
updated Local PPP Strategy
Director/PPP
Center
Service Risk Management Matrix
Risk Event : Adverse effect in the continuity of project development and implementation
Risk Level: 4
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division / Specific
Person)
Change in the specific policy
directions of a new head of a
government agency which influences
changes in an existing project's
structure and scope.
Change in leadership of the LGUs
which may significantly affect the
continuity of the existing projects
especially at the critical stage.
Continues to provide technical
assistance and advisory services
to IAs and LGUs
a. The Director must instruct the
project managers to regularly
communicate with the IAs and
LGUs.
b. The Director must require the
project managers to monitor the
project.
Director/ PPP
Center
Risk Event : Mismanagement of several projects
Risk Level: 4
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division / Specific
Person)
There are various service level
agreements with IAs and LGUs that
may require different types/ levels of
assistance.
a. Continues to provide technical
assistance and advisory services to IAs
and LGUs, depending on the level of
assistance required by the IAs/LGUs
b. Assigns senior PM and junior PM to a
project
The Director must inform the
Service on the types of services to
be provided to the IAs and LGUs
and limitations of the Service.
Director/ PPP
Center
2020 1st Semester Major AccomplishmentsSERVICE
QUALITY
OBJECTIVE
PROGRAM/
ACTIVITY/
PROJECT
KRA / MFO / OUTPUT
/ OUTCOME
UNIT/
PERSON
RESPONSIBLE
DATE
ACCOM-
PLISHED
REMARKS
To ensure
well-
defined
Project
Concept
Notes
from
Implement
ing
Agencies/
Local
Governme
nt Units
Assistance
during Project
Development
Stage
Number of PCNs
Reviewed: 10
PDS Director /
Infrastructure,
Social and LGU
Divisions
1st Sem
2020
LIST OF PROJECT CONCEPT NOTES REVIEWED
1st Semester
1. Kennon Road
2. DPWH Central Office Bldg
3. PhilSys O&M
4. Southern Philippines Medical Center (SPMC) Multi-Level Steel Parking
with Dormitory
5. Cold Chain Project
6. Manolo Fortich Slaughterhouse Project
7. Dahican Zone Sewerage and Water Treatment Facility
8. Iloilo Integrated Government Center and Urban Township Project
9. loilo Sports, Recreation and Wellness Hub Project
10.Iloilo Farm Tourism Destination Development Project
2020 1st Semester Major Accomplishments
SERVICE
QUALITY
OBJECTIVE
PROGRAM/
ACTIVITY/
PROJECT
KRA / MFO / OUTPUT
/ OUTCOME
UNIT/
PERSON
RESPONSIBLE
DATE
ACCOM-
PLISHED
REMARKS
To ensure
compliance to
Terms of
Reference and
completeness
of Pre-feasibility
studies, Full FS,
Business
Cases,
including ICC
PE-Forms; and
also to ensure
completeness
and soundness
of Unsolicited
Proposals
Assistance
during Project
Development
Stage
Number of pre-FS,
full FS, Business
Cases, PE Forms
and Unsolicited
Proposals
Reviewed: 18
PDS Director /
Infrastructure,
Social and LGU
Divisions
1st Sem
2020
2020 1st Semester Major Accomplishments
LIST OF PRE-FS, FULL FS, BUSINESS CASES, ICC-PE FORMS AND UNSOLICITED
PROPOSALS REVIEWED
1st Semester
1. Davao Sasa (BOT Unsol)
2. Iloilo-Dumangas Ports (BOT Unsol)
3. Long-term New Water Source Development for Metro Manila Project
4. BGHMC Renal Facility (Final Business Case)
5. CVMC Hemodialysis Center (Final Business Case)
6. QC Ecobridge
7. Tuguegarao City Septage Management Project
8. UP PGH Cancer Care
9. Zamboanga City Seawater Desalination Bulk Water Supply Project (USP reviewed)
10. Unsolicited Proposal for the Modernization of Baguio City Public Market - SM Proposal
11. Unsolicited Proposal for the Modernization of Baguio City Public Market - Robinsons Land Proposal
12. Unsolicited Proposal for the Argao and Delaguete Beach Club Project
13. Unsolicited Proposal for the Zamboanga City CBD Development and Construction of New Airport
14. Iloilo City Slaughterhouse Project (Inception Report)*
15. Iloilo City Markets Redevelopment Project (Inception Report)*
16. Dumaguete Coastal Wastewater Treatment Facility (unsolicited proposal)
17. Bicol University Arcadia Center (unsolicited proposal; new submission)
18. Zamboanga City Waste-to-Value (unsolicited proposal)
2020 1st Semester Major Accomplishments
SERVICE
QUALITY
OBJECTIVE
PROGRAM/
ACTIVITY/
PROJECT
KRA / MFO / OUTPUT
/ OUTCOME
UNIT/
PERSON
RESPONSIBLE
DATE
ACCOM-
PLISHED
REMARKS
To ensure
completenes
s of project
documents
submitted to
relevant
approving
bodies
Assistance
during Project
Approval
Stage
Number of JV/
PPP-Vetted
Projects Submitted
to Relevant
Approving Bodies
including Projects
Reviewed that
were submitted
directly to ICC
and/or Other
Relevant
Approving Bodies:
5
PDS Director /
Infrastructure,
Social and LGU
Divisions
1st Sem
2020
2020 1st Semester Major Accomplishments
LIST OF PROJECTS REVIEWED BY PDS (UNDER EVALUATION BY RELEVANT
APPROVING BODIES)
1st Semester
1. QC No Contact Apprehension
2. Davao Sasa (JV Unsol)
3. San Ramon Port
4. MRT 7 - Katipunan Line (unsolicited proposal directly submitted to ICC)
5. MRT7 - Airport Access North Line (unsolicited proposal directly submitted to ICC)
2020 1st Semester Major Accomplishments
SERVICE
QUALITY
OBJECTIVE
PROGRAM/
ACTIVITY/
PROJECT
KRA / MFO / OUTPUT
/ OUTCOME
UNIT/
PERSON
RESPONSIBLE
DATE
ACCOM-
PLISHED
REMARKS
To ensure
compliance
to BOT Law
and other
related
framework,
and
completenes
s and
correctness
of tender
documents
and contracts
Assistance
during Project
Procurement
Stage
Number of
Approved Projects
with tender
documents and
contracts
reviewed: 3
PDS Director
/
Infrastructure,
Social and
LGU Divisions
1st Sem
20201. Club
Intramuros
Golf Course
2. Balicasag
Island Dive
Resort
3. Lumbo Spring
Bulk Water
Supply Project
2020 1st Semester Major Accomplishments
SERVICE
QUALITY
OBJECTIVE
PROGRAM/
ACTIVITY/
PROJECT
KRA / MFO / OUTPUT
/ OUTCOME
UNIT/
PERSON
RESPONSIBLE
DATE
ACCOM-
PLISHED
REMARKS
To
immediately
and
accurately
respond to all
requests of
other
Services and
Interested
Parties
Assistance to
PDMFS,
PFPEMS,
CBKMS and
other Internal
and External
Clients
Number of PDMF
application, TORs
(TA or IC)
reviewed; including
assistance during
contract review
and approval
(including contract
variations): 7
PDS Director /
Infrastructure,
Social and LGU
Divisions
1st Sem
2020
Others
List of Projects with PDMF Application Documents Reviewed by PDS
1st Semester
1. Ormoc Water Supply
2. MarivelesWellness Center
3. CSU Piat Mixed-Use Tourism Project
4. Bicol Medical Center Reorientation
5. PGH Diliman Project Consultant Selection
6. Iloilo City SWM Project TOR
7. Bislig City Bulk Water Supply and Septage Project TOR
SERVICE
QUALITY
OBJECTIVE
PROGRAM/
ACTIVITY/
PROJECT
KRA / MFO / OUTPUT
/ OUTCOME
UNIT/
PERSON
RESPONSIBLE
DATE
ACCOM-
PLISHED
REMARKS
To
immediately
and
accurately
respond to all
requests of
other
Services and
Interested
Parties
Assistance to
PDMFS,
PFPEMS,
CBKMS and
other Internal
and External
Clients
Inputs/Comments
to Policy
Instruments,
Position Papers
and Other PPP-
related
Documents:11
PDS Director /
Infrastructure,
Social and LGU
Divisions
1st Sem
2020
Others
Policy Instruments, Position Papers and Other PPP-related Documents
reviewed by PDS
1st Semester
1. Review on Manila Bay Sustainable Development Master Plan (MBSDMP)
2. Leganes, Iloilo PPP Code
3. Draft UNECE/EBRD People-first PPP Model PPP Law and Commentary
4. DOE related policies with the PPP/JV processes
5. DILG Memorandum Circular to advocate the EVOSS Act
6. PPP Center Annual Report
7. Climate Change Resiliency Expert – TOR
8. PCC Circular on Unsolicited PPP Projects
9. PCC Circular on NEDA JV Exemption
10.Draft SWM Guide
11.Real Property Valuation & Assessment Reform Act
SERVICE
QUALITY
OBJECTIVE
PROGRAM/
ACTIVITY/
PROJECT
KRA / MFO / OUTPUT
/ OUTCOME
UNIT/
PERSON
RESPONSIBLE
DATE
ACCOM-
PLISHED
REMARKS
To
immediately
and
accurately
respond to all
requests of
other
Services and
Interested
Parties
Assistance to
PDMFS,
PFPEMS,
CBKMS and
other Internal
and External
Clients
Participation to
Capacity Building
Activities as
Resource Person:
18
PDS Director /
Infrastructure,
Social and LGU
Divisions
1st Sem
2020
Others
Capacity Building Activities attended as Resource Person(s)
1st Semester
1. SSS
2. Department of Agriculture
3. Puerto Princesa City
4. PPP Orientation for Manolo Fortich, Bukidnon and San Jose, Camarines Sur
5. Regional JV Rollout
6. Tolosa. Leyte
7. Baguio City
8. PPP Orientation and PCN Workshop for Iloilo Provincial Government
9. PPP Orientation for Dumaguete City Local Government
10. PPP Orientation for Marinduque Provincial Government
11. PPP Orientation for PhilHealth
12. PCN Workshop for NGAs
13. PCN Workshop for Roxas, Isabela
14. PCN Worshop for SWM PPPs (InfaAsia)
SERVICE
QUALITY
OBJECTIVE
PROGRAM/
ACTIVITY/
PROJECT
KRA / MFO / OUTPUT
/ OUTCOME
UNIT/
PERSON
RESPONSIBLE
DATE
ACCOM-
PLISHED
REMARKS
To
immediately
and
accurately
respond to all
requests of
other
Services and
Interested
Parties
Assistance to
PDMFS,
PFPEMS,
CBKMS and
other Internal
and External
Clients
Meeting with
Interested Parties
(Investors, Fund
Managers, etc.):8
PDS Director /
Infrastructure,
Social and LGU
Divisions
1st Sem
2020
Others
Meeting with Interested Parties (Investors, Fund Managers, etc.)
1st Semester
1. Meeting with SGV (walk-in)
2. Meeting with DAP for New Clark City and Pasig Projects
3. Meeting w/ DOST-MIRD
4. Meeting w/ Cest Inc
5. Embassy of Netherlands
6. CAMC Engineering
7. ASEAN Low Carbon Energy Program Team
8. Climate Change Bond Initiative
Special Assignments
Market Sounding
1. Hemodialysis Projects
2. Kennon Road Project
3. Bislig City
4. Iloilo City Integrated SWM Project
MOA Signing with new IAs
1. Baguio City LGU
2. Leganes, Iloilo
3. Tolosa, Leyte
4. Zamboanga City
5. Tuguegarao City
Others
2020 1st Semester Major Accomplishments
SERVICE QUALITY
OBJECTIVE
PROGRAM/ PROJECT/
ACTIVITY
OUTPUT / ACTUAL
ACCOMPLISHMENT DATE ACCOMPLISHED
To ensure available
fund for PDMF
Committee-approved
applications
Procurement Plan
Target: submitted to ADB 30
days after PDMF Committee
approval of project/s
1 Procurement Plan May 18, 2020
ADB submission as part
of the Submission 1A
(RFP for IDCA) Report
To inform IAs of the
PDMF and orient them
on the process of
availing it
Information
Campaign/PDMF Process
Orientation
Target: 2 IAs oriented to the
PDMF process
7 IAs oriented to the
PDMF process
February 20, 2020
Orientation for the PPP
PCN Development
Workshop for NGAs
To ensure that the
PDMF applications
are consistent with the
PDMF Guidelines as
well as related
PPPGB and other
government issuances
Project Screening and
Evaluation
Target: 3 Staff Appraisal Reports
submitted to the DED on
prescribed deadline
6 Staff Appraisal
Reports
January 09, 2020 - (4)
for Ormoc, Iloilo,
CSU-Piat, and BCWD
March 11, 2020 - (2)
for Mariveles and
Kennon
Key Result Area: Projects delivered as per expectations
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATE ACCOMPLISHED
Maintain the
accuracy and timely
submission of
Agenda Folders
Secretariat to the PDMF
Committee
Target: 2 Agenda Folders
sent to PDMF Committee 5
working days before the
scheduled meeting
2 Agenda Folders for the
PDMF Committee meetings
held on January 09, 2020
and March 11, 2020
January 3, 2020
March 4, 2020
To keep the PDMF
processes up-to-
date and consistent
with agreements
with the funding
donor
Amendments to the
PDMF Guidelines &
Processes
Inclusion of the Evaluation
and Negotiation of
Unsolicited/JV Proposals
and Other Amendments
January 22, 2020
Key Result Area: Projects delivered as per expectations
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT DATE ACCOMPLISHED
Maintain the
accuracy and
timely submission
of fund status and
other financial
reports and
supporting
schedules
Fund Management –
UtilizationTarget: 1 Report submitted to
COA
One (1) Semestral Report
submitted to COA
(2019 2nd Sem Report)
February 2020
Fund Management –
DisbursementTarget: Payment processed 5
days from receipt of complete
supporting documents
Processed payments for IC-Clark,
ITS, Laguindingan, and IDB
GoA Disbursement Rate – 88%
(of $18 M)
January 3 - IC-Clark
March 2 - IC- Clark
March 9 - ITS
April 15 - Laguindingan
IDB
Maintain the
accuracy of the
Statement of
Account and
timely preparation
of collection letter
to respective IA
Fund Management –
Reimbursement
Target: Status of Collection
efforts prepared 15 days after
end of quarter
Processed reimbursement from
the following IAs:
1. DOTr – PhP12. 05M
2. PSA – PhP10.75M
6 Collection letters for 17 IDCA
projects
January 3 - DOTr
January 30- PSA
June 3 - PSA
Jan 27 - DOTr
Feb 5 - PSA IC CRS
Feb 26 - DPWH
Feb 28 - DOJ
Feb 28 - PNOC
Apr 15 - MWSS
Key Result Area: Efficient and Effective Processes Implemented
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
To provide project
preparation and
transaction advisory,
independent consultancy,
probity advisory, and
other consultancy
services to PDMF-
approved projects
Recruitment of
Consultant during call-
down assignment
Target: 4 Requests for
Proposals (RFP)
issued
One (1) RFP issued for the Ormoc City
Water Supply System Project
approved by the PDMF Committee on
January 9, 2020
February 21, 2020
• Focus on reporting accomplishments that are “strategic” or those that directly contribute in achieving the PPP Center’s KRAs and Service Quality Objectives.
• Include GAD-related accomplishments (No need to put GAD-related accomplishments in a separate slide)
Key Result Area: Projects delivered as per expectations
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT DATE
ACCOMPLISHED
To provide project preparation and transaction advisory, independent consultancy, probity advisory, and other consultancy services to PDMF-approved projects
Contract
Negotiation and
Execution
Target: 2 new /
amended
Contracts for
Consulting
Services (CCS)
Three (3) new and/or amended CCS duly executed
1. UP PGH in Diliman Project
2. Road Transport IT Infrastructure Project - 7th
Amendment
3. Management of the Competitive Challenge
for the Davao Sasa Port and General Santos
Port Projects - 1st Amendment
March 16, 2020
April 22, 2020
January 10, 2020
• Focus on reporting accomplishments that are “strategic” or those that directly contribute in achieving the PPP Center’s KRAs and Service Quality Objectives.
Key Result Area: Projects delivered as per expectations
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATE ACCOMPLISHED
To obtain PSC/PIC/PMC action on contract variations, claims for payment, and other contract-related concerns
PSC/PIC Resolution
Target: 12 Project
Study/Implementation
Committee Resolutions
issued
Seven (7) PSC/PIC
Resolution submitted to DED
1. Clark IC
a. PIC Resolution Nos. 2020-001 and 2020-002
(approval of outputs) – signed February 4, 2020
b. PIC Resolution Nos. 2020-003 and 2020-004 (first
anniversary price adjustment and approval of outputs) –
pending signature of BCDA and Megawide
c . PIC Resolution 2020-003-A and PIC Resolution No.
2020-005 (recomputation of contract price, et al. and O&M
IC) - for discussion with BCDA, IC, and LIPAD
2. San Ramon
- PSC Resolution Nos. 2020-001 and 2020-002
(extension and clarification of milestone) signed on
January 27, 2020 and April 20, 2020, respectively
3. UP PGH Diliman
- PSC Resolution No. 2020-001 (approval of Inception
Report) signed on May 8, 2020
• Focus on reporting accomplishments that are “strategic” or those that directly contribute in achieving the PPP Center’s KRAs and Service Quality Objectives.
• Include GAD-related accomplishments (No need to put GAD-related accomplishments in a separate slide)
Key Result Area: Projects delivered as per expectations
2020 1st Semester Backlogs
SERVICEQUALITY
OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
BACKLOGS / UPCOMING ACTIVITIES
JUSTIFICATIONFOR UNDER-
ACHIEVEMENTCATCH-UP PLAN
Maintain the
accuracy &
timely
submission of
fund status &
other financial
reports &
supporting
schedules
Fund
Management –
Utilization
For GoA
Contribution - 12%
of USD 18 Million
undisbursed
Delayed approval
on the outputs of
the Consultants
Realignment of GoA
funds to Capacity
Building Component
• After reallocation, only
1% (USD 1.68M) of the
GoA Contribution will
remain undisbursed;
• 100% disbursed by
March 31, 2021
Key Result Area: Efficient and Effective Processes Implemented
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT TARGET DATEADDITIONALRESOURCES NEEDED 2
To ensure available fund for
PDMF Committee-approved
applications
Fund Programming 1 Updated Procurement
Plan or as necessary
July 2020 or as
necessary
To inform IAs of the PDMF and
orient them on the process of
availing it
Information
Campaign/
PDMF Process
Orientation
1 IA to be oriented Q3 or Q4
To ensure that the PDMF
applications are consistent with
the PDMF Guidelines as well as
related PPPGB and other
government issuances
Project Screening and
Evaluation
2 Staff Appraisal Reports
(NEDA-sa-Makati, Bicol
Medical Center, DPWH
Central Office Bldg)
Q3, Q4
Maintain the accuracy and
timely submission of Agenda
Folders
Technical Assistance/
Secretariat to the
PDMF Committee
2 Agenda Folders Q3, Q4
To keep the PDMF processes
up-to-date and consistent with
agreements with the funding
donor
Amendments to the
PDMF Guidelines &
Processes
Review of the PDMF
Guidelines & Processes
in view of the new
normal, as necessary
Q3 or Q4
Key Result Area: Projects delivered as per expectations
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVEPROGRAM/
PROJECT/ ACTIVITY
OUTPUT TARGET DATE
ADDITIONAL
RESOURCES
NEEDED 2
Maintain the accuracy and
timely submission of fund
status and other financial
reports and supporting
schedules
Fund
Management
– Utilization
100% accurate
Monthly Fund and
cash utilization
reports
(For GoA Contribution -
98.78% disbursed by the
end of the year)
5 days after end of
the month
Maintain the accuracy of the
Statement of Account and
timely preparation of
collection letter to respective
IA
Fund
Management
–Reimbursement
8 collection letters
with Statement/s of
account submitted
15 days after end of
quarter
Key Result Area: Efficient and Effective Processes Implemented
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
TARGETPROGRAM/
PROJECT/ ACTIVITY OUTPUT
TARGET DATE
ADDITIONAL
RESOURCES NEEDED 2
To provide project
preparation and
transaction advisory,
independent
consultancy, probity
advisory, and other
consultancy services to
PDMF-approved
projects
Recruitment of
Consultant during call-
down assignment
Target: 3 RFPs issued
Two (2) Request for Proposals
(RFP) issued
Q3 and
Q4 of
2020
Contract Negotiation
and Execution
Target: 2 new /
amended CCS
executed
Two (2) Consulting contracts
signed by PPPC and Consultant
ten (10) working days after
contract negotiation (new CCS)
or issuance of PSC/PIC
Resolution (CCS amendment)
Q3 and
Q4 of
2020
Key Result Area: Projects delivered as per expectations
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVETARGET
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT TARGET DATEADDITIONALRESOURCES
NEEDED 2
To obtain PSC/PIC/PMC action
on contract variations, claims for
payment, and other contract-
related concerns
Project Study
Committee/ Project
Implementation
Committee
(PSC/PIC)
Resolutions
Target: 10 PSC/PIC
Resolutions
10 PSC/PIC Resolution
submitted to the DED fifteen
(15) working days upon
receipt of complete
documents for PSC/PIC
action
Q3 and Q4 of
2020
To determine the PSC/PIC/PMC’s
evaluation of the quality of the
Consultants' services and outputs
and monitor and evaluate the
performance of Consultants
Performance
Evaluation Reports
(PER)
Target: 2 PERs
2 PER submitted to the DED
five (5) working days upon
receipt from IA, with 1
revision
Q3 and Q4 of
2020
• Include Major Program/Project/Activities that are significant to the achievement of the Center’s KRAs and Service Quality Objectives. Also include PPAs with backlog from the 1st Semester. This shall be based on the re-prioritization/ re-programming arising from current situation.
Key Result Area: Projects delivered as per expectations
SERVICE QUALITY OBJECTIVE
ISSUES & CHALLENGESACTIONS UNDERTAKEN TO ADDRESS THE ISSUES &
CHALLENGES/ LESSON LEARNED/ BEST PRACTICES
To ensure that the
PDMF applications are
consistent with the
PDMF Guidelines as
well as related PPPGB
and other government
issuances
Delays in signing the TAA because of IA
internal process and IAs are averse to
reimbursement obligation
• Incorporate IA internal process in project
timelines presented to the PDMF Committee
(e.g. consultant selection)
• Adjustments in the timeline
• Regular coordination with IA to respond to their
concerns• Preliminary market sounding
To ensure that the
PDMF applications are
consistent with the
PDMF Guidelines as
well as related PPPGB
and other government
issuances
Deficient PDMF application, e.g.
• Incomplete documentary
requirements
• Project concept need further
development
• Incomplete information in the PDMF
Forms preventing identification of
other potential project issues
• Inconsistencies in project information
as indicated in different parts of the
PDMF Forms
• Revision of orientation materials to
suggest/highlight important
information/requirements consistent with the
PDMF Guidelines and process
• Indicate the documentary/information
deficiencies in every communication to IAs
• Regular coordination with IA to clarify the
project concept and on project issues
• Defer presentation to PDMF Committee until
pending requirements are delivered or
recommend approval with conditions
Issues and Challenges
SERVICE QUALITY OBJECTIVE ISSUES & CHALLENGESACTIONS UNDERTAKEN TO ADDRESS THE ISSUES
& CHALLENGES/ LESSON LEARNED/ BEST PRACTICES
Maintain the accuracy and
timely submission of
payment related
documents
Fund Utilization due to
reliance of disbursements
on approval of output
Revision on the PDMF Guidelines re:
approval on the output
Maintain the accuracy of
the Statement of Account
and timely preparation of
collection letter to
respective IA
Delayed repayment of the
cost of PDMF Support
due to delay in
assessment of the
reimbursable amount
Collection letter to be prepared on a per
project basis. This is to ensure that
those projects without pending issues
with the concerned IAs will be
processed separately and faster as
compared with other projects with
pending issues. Received
reimbursement from DOTr relative to the
Road Sector projects (MVIS, C5).
Issues and Challenges
SERVICE QUALITY OBJECTIVE ISSUES & CHALLENGES
ACTIONS UNDERTAKEN TO ADDRESS THE
ISSUES & CHALLENGES/
LESSON LEARNED/ BEST PRACTICES
To provide project preparation
and transaction advisory,
independent consultancy, probity
advisory, and other consultancy
services to PDMF-approved
projects
Delay in signing of documents (e.g.
SBAC/PSC/PIC Resolutions, CCS
Amendments)
Routing of documents via email and use
of e-signature or digital signatures
Conduct of meetings and public opening
of proposals for consultant selection and
contract management activities
Use of online conference applications
Delay in response of SBAC, PSC/PIC in
consultant selection and contract
management concerns
Close coordination with concerned
project officers to follow up with their
principals
Differing interpretation of RFP and CCS
provisions (e.g. certification
requirements, billable days for time-
based contracts)
Seek ADB guidance
Delay in the review and approval of
timesheets for time-based contracts by
Implementing Agencies
Introduce a more frequent time sheet
(weekly) reporting requirement for
closing validation of services rendered
and outputs submitted
Please list down major issues & challenges and the action/s undertaken to address the issues & challenges.
Issues and Challenges
Risk Map
CODE RISK EVENT RISK LEVEL
A Risk Event 1 Risk Level
B Risk Event 2 Risk Level
Likelihood
Imp
act
Legend:
Low Moderate High
1 2 3
12
3
See Example of Risk Map in Slide 13
E
D
Service Risk Management Matrix
A. Risk Event : Delayed consultant selection and/or mobilization
Risk Level: Moderate
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific Person)
Delays in signing
the TAA because of
IA internal process
and IAs are averse to
reimbursement
obligation
• Incorporate IA internal
process in project
timelines presented to the
PDMF Committee (e.g.
consultant selection)
• Adjustments in the
timeline
• Regular coordination with
IA to respond to their
concerns• Preliminary market
sounding
• Create a proforma PDMF application
letter indicating that the IA recognizes its
possible reimbursement obligation,
and/or a checklist as part of the PDMF
Forms
• Ensure the conduct of pre-Committee
meetings with IAs confirming, among
others, their recognition of possible
PDMF reimbursement and settling any
related issues/concerns
• Preliminary market sounding activity
through PDS (but it should be conducted
prior to submitting a PDMF application or
PDMF Committee presentation; PDS
should assess if the IA has issues on the
possibility of reimbursing the PDMF
cost)
Concerned PMD
officer
Service Risk Management Matrix
B. Risk Event : Delayed processing of application for PDMF support
Risk Level: Low
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific Person)
Deficient PDMF application,
e.g.
• Incomplete
documentary
requirements
• Project concept need
further development
• Incomplete information
in the PDMF Forms
that prevents
identification of other
potential project issues
• Inconsistencies in
project information as
indicated in different
parts of the PDMF
Forms
• Revision of orientation materials
to suggest/highlight important
information/requirements
consistent with the PDMF
Guidelines and process
• Indicate the
documentary/information
deficiencies in every
communication to IAs
• Regular coordination with IA to
clarify the project concept and
on project issues
• Defer presentation to PDMF
Committee until pending
requirements are delivered or
recommend approval with
conditions
• Require PDS PDO to
prepare the usual project
profile to be shared to
PDMFS, which contains
their brief project
description and their initial
assessment of the PPP-
ability of the projects and
possible issues
• Do not present to the
PDMF Committee projects
with deficiencies or with
incoherent project concept
or PDMF Forms
Concerned PMD
officer
Service Risk Management Matrix
D. Risk Event : Sustainability of the revolving fund and its availability in
developing pipeline of viable and bankable PPP projectsRisk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity Owner
Delayed
repayment of cost
of PDMF support
Constant follow-up with IAs and
coordination with DBM and COA (such as
the conduct of consultative meetings with
the finance units of the IAs) to
institutionalize the repayment
mechanism.
Revision of the PDMF Guidelines and
additional provision in the TAA on the
process and timeline of reimbursement of
PDMF cost by the IAs.
More pro-active
coordination with the
finance units of IAs.
FMD
Service Risk Management Matrix
E. Risk Event : Insufficient cash to meet the payment obligations to
ConsultantsRisk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity Owner
Fund transfer to the
Bureau of Treasury
(Cash Sweep) to
support the Social
Amelioration
Measures relative to
COVID-19
Coordination with DBM on the cash
requirements for the PDMF
Enhance collection efforts
on the repayment of
PDMF cost by the IAs
Provide a more realistic
timeline as basis in the
preparation of the
projected disbursement
and update regularly.
Enforce stricter monitoring
of cash availability against
projected disbursements.
FMD
Long turn-around time
from requesting of
replenishment from
ADB to transfer of
cash to imprest
account
Constant coordination with ADB on
the status of the requested
replenishment , and with BTr and
DBM on the transfer of cash to the
imprest account
Service Risk Management MatrixYou may limit the presentation to Risk Events with Risk Level of Moderate and High.
F. Risk Event : Different interpretation of RFP provision among SBAC and SBAC TWG
members (Risk Event No. 3)
Risk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Vague CCS and RFP
provisions
Request guidance from
ADB
Amend / update / clarify
the CCS and RFP
CRD
concerned
project
officer/s
Service Risk Management MatrixYou may limit the presentation to Risk Events with Risk Level of Moderate and High.
G. Risk Event : Delay in signing of resolutions, evaluation reports, among others,
documents required for the preparation of ADB submission documents (Risk Event No. 4)
Risk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Inability to convene a
physical meeting of the
SBAC/PSC/PIC wherein
the resolutions, evaluation
reports, among other
documents can be signed
simultaneously
Allow signing in
counterparts using
digital/electronic
signature
Implement measures to
ensure strict compliance
with health protocols
during physical
meetings.
PPP Center
Service Risk Management MatrixYou may limit the presentation to Risk Events with Risk Level of Moderate and High.
H. Risk Event : Difficulty in reviewing and approving timesheets for time-based contracts
[Risk Event No. 11(c)]
Risk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Delay in the review and
approval of the time
sheets for time-based
contracts by the
Implementing Agencies
Active follow up Introduce a more
frequent time sheet
(weekly) reporting
requirement for closing
validation of services
rendered and outputs
submitted
CRD
concerned
project
officer/s
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
To ensure the
least legal risk
while
promoting
successful
project and
organizational
outcome
Legal Support Legal Review: 37 January 2020 –
June 2020
• Focus on reporting accomplishments that are “strategic” or those that directly contribute in achieving the PPP Center’s KRAs and Service Quality Objectives.
• Include GAD-related accomplishments (No need to put GAD-related accomplishments in a separate slide)
Key Result Area: Efficient and effective processes implemented
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
To ensure the
least legal risk
while
promoting
successful
project and
organizational
outcome
Legal Support Legal Opinion January 2020 –
June 2020
• Focus on reporting accomplishments that are “strategic” or those that directly contribute in achieving the PPP Center’s KRAs and Service Quality Objectives.
• Include GAD-related accomplishments (No need to put GAD-related accomplishments in a separate slide)
Key Result Area: Efficient and effective processes implemented
PDS 10
PFPEMS 7
PDMFS
Others/CBKMS/
ADS10
Total 27
2020 Major AccomplishmentsList of Project Documents Reviewed
I. Airports
1) Bacolod-Silay Airport
II. Rail
1) C5- MRT 10
2) MRT 7
3) MRT 7-Spur
4) Skytrain
III. Sea Ports
1) Davao Sasa
2) General Santos
3) Iloilo Commercial Port Complex
(ICPC) and Port of Dumangas
IV. Energy
1) General Santos Waste-to-Energy
V. Water
1) Baggao Water Supply
2) San Carlos Water District
VI. TIEZA
1) Rizal Park Complex
2) San Vicente Palawan
3) Balicasag Project
4) Club Intramuros
VII. Others
1) Quezon City Ecobridge
2) NHA-Filinvest
2020 Major AccomplishmentsLegal Opinion
1Unsol Proposal of QPAX Traffic Systems Inc. for the No Contact Apprehension Program under a Joint Venture Framework
15 Use of Electronic Signature
2 Bataan Bunker Project 16LGU-awarding of PPP contracts if there is no challenger
3 Philippine Army to enter into PPP Contract 17 Suspension of Procurement
4Potential Impact of Proposed PPP Act provision on LGU powers
18 Mobile Outlet Van
5 Payment of RPT for Unsolicited Projects 19 Lumbo Bulk Water Supply ITB
6RDC III Project/ Diosdado Macapagal Government Center
20 AFD Technical Assistance Grant
7 No Contract Apprehension Project- Common Fund 21 SWITS MAGA v FM on quarantine/pandemic
8Tier 3 of DICT’s Department Circular No. 2017 –002, The Philippine Government’s Cloud First Policy
22 Modified Solicited Modality
9 Dumaguete- Acceptance of Unsolicited Proposal 23Extension of the negotiation period for the unsolicited BOT proposal for NAIA
10 Baggao Water Supply Project -ICC Approval 24 Independent Consultant Cost
11Reasonable Rate of Return in case of unsolicited proposal
25 Setting of price for Bid/Tender Documents
12Long Term Water Source Development for Metro Manila Project-60-40 ownership requirement
26Draft MOA for PPPC collaboration with DENR and BIOFIN
13 Private Practice Opinion 27 PGH Diliman queries14 Reissuance of Laptop Opinion
2020 Major Accomplishments
Service
Quality
Objective
Program/
Project/
Activity
OutputDate
Accomplished
To ensure the
least legal
risk while
promoting
successful
project and
organizational
outcome
Legal
Support
Facilitation of One (1) PPP
Governing Board Meeting
January 22,
2020
Legal Update for the first Quarter April 16, 2020
Key Result Area: Efficient and effective processes implemented
2020 1st Semester Backlogs
SERVICE
QUALITY
OBJECTIVE
PROGRAM/
PROJECT/
ACTIVITY
BACKLOGS /
UPCOMING
ACTIVITIES
JUSTIFICATION FOR
UNDER-
ACHIEVEMENT
CATCH-UP PLAN
To ensure
the least
legal risk
while
promoting
successful
project and
organizatio
nal
outcome
Facilitation
of PPPGB
Meeting
One (1)
PPPGB
Meeting
-No material for
agenda for
meeting
scheduled for April
1, 2020;
-Enhanced
Community
Quarantine in
Luzon
-Conduct of
Virtual Meeting
in August 2020
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT TARGET DATEADDITIONALRESOURCES NEEDED 2
To ensure
the least
legal risk
while
promoting
successful
project and
organization
al outcome
Legal Opinion 20
Legal Review of
Project and Non-
Project Documents
20
Updated Legal
Data Bank
Updated Legal
Data Bank
5 days
after
close of
semester
Facilitation of PPP
Governing Board
Meetings
2
Key Result Area: Efficient and effective processes implemented
SERVICE QUALITY OBJECTIVE
ISSUES & CHALLENGESACTIONS UNDERTAKEN TO ADDRESS THE ISSUES &
CHALLENGES/ LESSON LEARNED/ BEST PRACTICES
To ensure the
least legal risk
while promoting
successful
project and
organizational
outcome
Insufficient number of
available personnel
-Assignment of at least two
lawyers per project (at least 1
DC, 1 AIII) for better monitoring
Limited access to
resource materials due to
COVID19
a. Lex Libris
b. LS Documents
c. Legal Data Bank
a. Coordination with CDAsia for
access to (limited) legal
resources.
b. Coordination with MISD on
setting up temporary cloud
storage for LS files
Issues and Challenges
SERVICE QUALITY
OBJECTIVEISSUES & CHALLENGES
ACTIONS UNDERTAKEN TO ADDRESS
THE ISSUES & CHALLENGES/
LESSON LEARNED/ BEST PRACTICES
To ensure the
least legal risk
while promoting
successful
project and
organizational
outcome
Monitoring of output delivery,
implementation of the
Service Request Form
(SRF)
Strict Implementation, i.e.,
No SRF, No Output
Lack of competence and
experience by PPP-LS
Procuring a legal
consultant (Puno Law and
CMT Law)
Overdependence of NGAs or
LGUs on PPP Center due to
lack of competence
LS involvement should be
limited to revision/review
– no drafting of first
drafts.
LS Commitment will be
clarified in the SRF (for
revision).
Issues and Challenges
Service Risk Management Matrix
Risk Event : Failure to deliver quality outputRisk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division / Specific
Person)
Insufficient
human resources
Working in teams (at
least one Atty III and
one DC per project)
Trainings;
Referral to
external Legal
Consultants
PAD/IOD
Atty. V/Atty. IV/Atty.
III/LAII
Limited and
changing
government
policy
Monitoring and
reviewing current
legislations
Monitoring of
OGCC Opinions,
relevant laws
and Regulations
(Legal Updates)
PAD/IOD
Atty. V/Atty. IV/Atty.
III
LAII
Service Risk Management Matrix
Risk Event : Failure to meet deadlines
Risk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division / Specific
Person)
Insufficient
human resources
Tracking pending work,
SRF, LAII research
work
Trainings; Inform
PMs on setting
deadlines of
requests/managi
ng deadlines
through SRF
PAD/IOD
Atty. V/Atty. IV/Atty.
III/LAII/AAIII
Lack of
Resources
Using available online
resources
Subscription to
CD Asia Online
Remote access
of LS
Documents, M:
Drive and
Databank
LAII/AAIII
LAII/AAIII
2020 Mid-Year Assessmentand Planning
June 22-23, 2020
Policy Formulation, Project Evaluationand Monitoring Service
2020 1st Semester Major AccomplishmentsKRA: 4 - Reforms in Legal and Policy Frameworks Adopted
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Policy
recommendations
and instruments
adopted by
concerned
stakeholders
Draft policy instruments that seek
to:
• Address delays in the process
• Implement identified best
practices
• Simplify and streamline the
PPP process
Stakeholder Consultation for SWM PPP Guide
January 28, 2020
Database of Local PPP Codes May 4, 2020
Comments/inputs to policy
instruments requested by
external agencies
Provided comments/inputs to 13 major policy instruments requested by external agencies (Please refer to the next slide for the complete list)
Various dates
Enactment of the PPP Act • Executive – PPPC Approval Ad Referendum for the endorsement of EBV to the INFRACOM-Cabinet Level
• Senate – Draft Substitute Bill for TWG
May 07, 2020
May 26, 2020
COA PPP Audit Guidelines Requested realignment of ADB support for the hiring of PPP Audit Expert
May 07, 2020
2020 1st Semester Major Accomplishments
Provided comments/inputs to the following instruments:
Policy Instruments by the Executive Branch1. DILG-DOE Joint Memorandum Circular No. 2020-01 (Guidelines for LGUs to Facilitate the
Implementation of Energy Projects)2. PCC Draft Memorandum Circular Re: Process Exemption for Compulsory Notification for JV
Projects under the NEDA JV Guidelines3. PCC's Draft Memorandum Circular Re: Process for Exemption from Compulsory Notification in
Unsolicited Public Private Partnership (PPP) Projects4. Final Draft Manila Bay Sustainable Development Master Plan5. Draft Executive Branch Version (EBV) of the Public-Private Partnership (PPP) Act6. Statement of Support for the Real Property Valuation Reform7. PDP Chapter 19 Midterm Update
Policy Instruments by the Legislative Branch1. NEDA Institutionalization Bills filed in the Senate 2. HOR PPP Act Bills3. Waste-to-Energy Bills filed in the Senate 4. Real Property Valuation Assessment Reform Bills filed in the Senate
Other External Policy Instruments1. Draft UNECE/EBRD People-first Model PPP Law 2. Municipality of General Mariano Alvarez’ PPP Code
KRA: 4 - Reforms in Legal and Policy Frameworks Adopted
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Approving authority assisted in evaluating proposed PPP projects
Evaluation of proposed PPP projects submitted to ICC
Assessment of the following proposed projects were submitted to the ICC:• C5 MRT-10• Davao People Mover• LRT-6 Phase 1• Fort Bonifacio-Makati Sky Train• Road Transport IT Phase 2,
including GAD review• San Ramon New Port, including
GAD review
• January 21, 2020• January 21, 2020• January 21, 2020• January 21, 2020• June 10, 2020
• June 10, 2020
PPP Center Project Evaluation Masterlist
• PED Project Database, including information on GAD scores (Version 1)
• May 20, 2020
KRA: 3 - Efficient and effective processes implemented
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Approving authority assisted in evaluating proposed PPP projects
Development of assessment forms for proposed unsolicited PPP projects
• Unsolicited PPP Project Assessment Forms, including validation if GAD review is present in the feasibility study*
• Terms and Conditions (T&Cs) for Negotiation Form*
• March 5, 2020
• April 25, 2020
KRA: 3 - Efficient and effective processes implemented
*May contribute to the achievement of the PPPC’s PREXC (for discussion)
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT DATE
ACCOMPLISHED
PPP projects implemented as expected through monitoring contractual obligations, managing risks; and documenting lessons learned
Conduct of regular monitoring, project meeting and site visits to PPP projects and projects implemented under the NEDA JV Guidelines and Local PPP Code (prior to 2010 and 2010 onwards)
Conducted project site visits• 4 out of 10 PPP projects visited for 1st
Semester 2020• 5 out of 5 follow-up site visits
conducted for 1st Semester 2020
As of June 2020
Managed the database of awarded PPP projects • 30 new projects added to the database
from the list of projects in December 2019
• Updated list of awarded projects in the PPPC website in January 2020
• Expanded strategies for updating the database of awarded PPP projects
KRAs: 3 - Efficient and effective processes implemented5 - Projects delivered as per expectations
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT DATE
ACCOMPLISHED
PPP projects implemented as expected through monitoring contractual obligations, managing risks; and documenting lessons learned
Conduct of regular monitoring, project meeting and site visits to PPP projects and projects implemented under the NEDA JV Guidelines and Local PPP Code (prior to 2010 and 2010 onwards)
Prepared various reports/documents on PPP projects• 2019 Progress Report of Awarded
Projects• Inputs to the PPP Section of the 2021
Fiscal Risk Statement • Report on the potential government
liabilities due to COVID-19 crisis• Proposed language on the 2021 GAA
General Provision on “Multi-year Contracts” to DBM
As of June 2020
KRAs: 3 - Efficient and effective processes implemented5 - Projects delivered as per expectations
2020 1st Semester Backlogs
SERVICE QUALITY
OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
BACKLOGS/ UPCOMING ACTIVITIES
JUSTIFICATION FOR UNDER-ACHIEVEMENT
CATCH-UP PLAN
Policy
recommendations
and instruments
adopted by
concerned
stakeholders
Solid Waste Management PPP Guide*
Revised draft based on comments from inter-agency consultation
• Initial scope of the guidelines was too extensive
• Limited human resource handling numerous policy initiatives
• Revised scope to cover only project development phase; other phases to be added as updates/ additional volumes
• Target Release is 3rd
quarter of 2020
Internal PPP Center Guidelines on Project Evaluation, which includes GAD component*
Revised draft based on comments and suggestion after the internal workshop
The proposed policy instrumentwas sidelined to give priority to the development of ICC evaluation tools (e.g., NEDA ICC Terms and Conditions for Negotiation, NEDA-ICC USP Project and Proponent Assessment Forms and Document Checklist)
Target release is 3rd quarter of2020
Approval of the PPP Act Substitute Bill by the Senate and House Committee on Public Works
• Senate - Revised draft based on comments
• HOR – conduct of CPWH meeting
• EBV - INFRACOM -TB Approval of EBV
• Senate – pending submission of the EBV of the PPP Act
• HOR - waiting for Senate to approve substitute bill
• EBV – pending ad referendum approval of INFRACOM-TB
• Senate – submission of EBV of the PPP Act; and conduct of online TWG/ Committee meetings
• HOR – fast-track approval of Senate Substitute bill
• EBV – monitor ad referendum approval
KRA: 4 - Reforms in Legal and Policy Frameworks Adopted
*Contributes to the achievement of the PPPC’s PREXC
2020 1st Semester Backlogs
SERVICEQUALITY
OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
BACKLOGS / UPCOMING ACTIVITIES
JUSTIFICATION FOR UNDER-
ACHIEVEMENTCATCH-UP PLAN
Approving authority assisted in evaluating proposed PPP projects
Evaluation of proposed PPP projects submitted to the ICC
Project Appraisal Reports (PARs), including GAD review, for the following have yet to be submitted to the ICC:• Baggao Water Supply
Development of assessment forms for proposed unsolicited PPP projects and review of other proposed PPP projects were prioritized
PARs to be released within the 3rd
quarter of 2020
KRA: 3 - Efficient and effective processes implemented
2020 1st Semester Backlogs
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
BACKLOGS / UPCOMING ACTIVITIES
JUSTIFICATION FOR UNDER-
ACHIEVEMENTCATCH-UP PLAN
PPP projects implemented as expected through monitoring contractual obligations, managing risks; and documenting lessons learned
Conduct of regular monitoring, project meeting and site visits to PPP projects and projects implemented under the NEDA JV Guidelines and Local PPP Code (prior to 2010 and 2010 onwards)
6 out of 10 site visits to new projects were not conducted
Conduct of site visits are suspended due to the COVID-19 pandemic.
Site visits shall be continued once the State of Public Health Emergency is lifted.
Note: In lieu of site visits, other targets such as inputs to case studies, and updating of the status of projects in the PPP database, among others, will be prioritized in the second semester.
KRAs: 3 - Efficient and effective processes implemented5 - Projects delivered as per expectations
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT TARGET DATEADDITIONAL
RESOURCES NEEDED
Policy
recommendations
and instruments
adopted by
concerned
stakeholders
Draft policy
instruments that
seek to:
• Address delays
in the process
• Implement
identified best
practices
• Simplify and
streamline the
PPP process
PPP Center Issuances:
Internal PPP Center Guidelines on Project Evaluation, which includes GAD component*
3rd quarter of 2020
Solid Waste Management PPP Guide*
3rd quarter of 2020
Lay out artist; announcement on website re: conduct of public consultation (through written comment)
PPPGB Issuances:
Guidelines on Establishing Project Dispute Resolution Boards in PPP Projects*
4th quarter of 2020
Conduct stakeholder consultations and convene the PPPGB
KRA: 4 - Reforms in Legal and Policy Frameworks Adopted
*Will contribute to the achievement of the PPPC’s PREXC
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUTTARGET
DATEADDITIONAL
RESOURCES NEEDED
Policy
recommendations
and instruments
adopted by
concerned
stakeholders
Draft policy
instruments
that seek to:
• Address
delays in
the process
• Implement
identified
best
practices
• Simplify and
streamline
the PPP
process
PPP Center Issuances:
Concept Note on the Proposed Amendments to NBC No. 564 (DBM Letter of Commitment re: Unsolicited Proposals)
3rd quarter of 2020
Inputs/ advice from inhouse consultants and LS
Concept Note on Health Sector PPP Guide
4th quarter of 2020
Inputs/ advice from inhouse consultants and PDS
PPP Act:
Senate: Finalize draft Substitute Bill for Senate-TWG
4th quarter of 2020
Hiring of PPP Advocacy Consultant
Other Issuances:
Finalize TOR for PPP Audit Expert
4th quarter of 2020
Active involvement of COA, approval of ADB on request for grant of assistance
KRA: 4 - Reforms in Legal and Policy Frameworks Adopted
2020 2nd Semester Major Targets
SERVICEQUALITY
OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUTTARGET
DATE
ADDITIONALRESOURCES
NEEDED
Approving authority assisted in evaluating proposed PPP projects
Evaluation of proposed PPP projects submitted to the ICC
Assessment, including GAD review, of 100% of proposed PPP projects submitted to the ICC and completed within the set timeframe. These shall include:• Baggao Water Supply Project • NLET • Busuanga Airport• Bacolod-Silay Airport• Cebu Monorail• EWRP• MRT-7 Katipunan Line• MRT-7 North Line• CTBEx• TPLEx Extension• NAIAx variation• LTCP variation• C5 MRT-10• MRT-11• Davao People Mover• LRT-6 Phase 1• Fort-Bonifacio Sky Train
2nd semester of 2020
Inputs/ advice from inhouse consultants and LS
KRA: 3 - Efficient and effective processes implemented
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUTTARGET
DATE
ADDITIONALRESOURCES
NEEDED
Approving authority assisted in evaluating proposed PPP projects
Development of assessment forms for proposed solicited PPP projects
Evaluation Assessment Forms,including validation if GAD review is present in the feasibility study, for proposed solicited projects sent to the ICC
August 2020 Inputs from PDS, LS
Organization of project information during approval stage
PED Lessons Learned on ICC-approved and NEDA Board-confirmed Projects prior to Swiss challenge
20 working days after final NB confirmation
PPP projects implemented as expected through monitoring contractual obligations, managing risks; and documenting lessons learned
Compilation of issues and documentation of lessons learned during PPP project implementation
Three (3) inputs to case studies of operational PPP projects to KMD
4th quarter 2020
Inputs/ advice from inhouse consultants, PDS, and LS
KRAs: 1 – Lessons learned from past successes and failures implemented3 – Efficient and effective processes implemented
SERVICE QUALITY OBJECTIVE
ISSUES & CHALLENGESACTIONS UNDERTAKEN TO ADDRESS THE ISSUES &
CHALLENGES/ LESSON LEARNED/BEST PRACTICES
Policy recommendations
and instruments adopted
by concerned stakeholders
Limited human resource to handle numerous policy initiatives, including absence of a Division Chief since November 2019
• Actions Taken: Sought volunteers from other services to
assist/help PFD; Rotating OIC arrangement to help
distribute workload
• Further Actions: Hiring of Chief; Job Rotation
• Lessons Learned: Seek assistance from other Divisions/
Services for the accomplishment of PREXC targets
Delay in the passage of the PPP Act due to the pandemic
• Actions Taken: Shift to online meetings and consultations with Senate staff and other stakeholders
• Further Action: Hiring of PPP Advocacy Consultant
Efficient and effective processes implemented
No indicative schedule of ICC project deliberation
Follow timeframe in reviewing proposed PPP projects, and consistent coordination with the ICC Core Secretariat
Intervening tasks that need to be prioritized
Reassignment of staff within PFPEMS and efficient/effective distribution of tasks among the staff of PED
PPP projects implemented as expected through monitoring contractual obligations, managing risks; and documenting lessons learned
Inability of the PMD staff to conduct site visits and on-site coordination meetings due to the COVID-19 pandemic
Close coordination with the IAs, LGUs, WDs, and other agencies through online communication platforms.
.
Issues and Challenges
Service Risk Management Matrix – INTERNAL ISSUES
Risk Event: Failure to provide policy recommendation/s on the effectiveness of an existing policy instrumentRisk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner (Division / Specific
Person)
Lack of a standard policy M&E mechanism
Conduct of a pilot policy M&E for policy instruments covering relatively simpler topics
Development of a process design for the regular M&E of policy instruments
Directors, PFPEMS; PFD
Lack of capacity of the Service personnel on policy M&E systems
Service Risk Management Matrix – INTERNAL ISSUES
Risk Event: Inability of the PFPEMS staff to deliver targets involving highly technical matters within set deadlinesRisk Level: High
Root Cause Existing Controls Risk Treatment/ Opportunity Owner
(Division / Specific Person)
Limited human resources vis-à-vis expected deliverables and other tasks assigned
• Involvement of inhouse consultants
• Attendance to trainings on relevant topics
• Immersion of staff to other knowledge areas related to PPP and infrastructure projects
• Note lessons learned and reference data from existing project evaluation processes
• Request for additional plantillapositions for PFPEMS
• Volunteers for activities related to the PPP Act requested
• Development of an internal project evaluation guide which may include checklist of issues encountered in previous projects
• Capacity Building on highly technical topics (e.g. sectoral)
PFPEMS
Lack of capacity of Service personnel on highly technical topics
Service Risk Management Matrix – INTERNAL ISSUES
Risk Event: Difficulty in the performance of regular duties during WFH arrangementRisk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner (Division / Specific
Person)
Lack of fast and reliable internet connection at home
• Setting of deliverables and targets during the team meeting at the start of the month
• Provision of communication allowance
• Conduct of online meetings in lieu of face to face meetings
• Recalibration of target outputs in consideration of the “new normal”
PFPEMS
Prohibition on face to face meetings due to the declaration of State of Public Health Emergency
Service Risk Management Matrix – EXTERNAL ISSUES
Risk Event: Delay in evaluation of project for ICC approval Risk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner (Division / Specific
Person)
Incomplete and poor quality of submissions from Implementing Agency/ies
• Initial check and feedback provided to the ICC Core Secretariat to facilitate request of lacking documents for proposed projects for approval
• Development by PED of the USP and SP Assessment Forms as guide in the conduct of review
Adoption by the ICC of USP and SP Assessment Forms which requires the Proponent or the IA (as applicable) to fill out data and provide documents required for the complete review of the project
Directors, PFPEMS;PED
Service Risk Management Matrix – EXTERNAL ISSUES
Risk Event: Delay in evaluation of project for ICC approval, continuedRisk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner (Division / Specific
Person)
Lack of ICC policy on standard terms and parameters for negotiation for unsolicited projects
• Note lessons learned and reference data from previously evaluated projects
• Document and use as reference previous ICC and NEDA Board decisions
• Development of the Terms and Conditions for Negotiation (Form) to serve as guide in discussions during the approval stage.
ICC to standardize parameters, terms and conditions to be approved, as applicable
Directors, PFPEMS;PED
Service Risk Management Matrix – EXTERNAL ISSUES
Risk Event: Projects approved by the ICC have inconsistent approved terms (e.g., GPRAM vs policy decisions) Risk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner (Division / Specific
Person)
No written ICC issuances/guidelines specifically for PPP projects
• Document and use as reference previous ICC and NEDA Board decisions
• Formalize PPPC position on specific inconsistencies in policy application, for consideration of the approving body
ICC to standardize parameters, terms and conditions to be approved, as applicable
Directors, PFPEMS;PED
Service Risk Management Matrix – EXTERNAL ISSUES
Risk Event: Inability to conduct/attend site visits and on site coordination meetings due to the quarantine and declaration of State of Public Health Emergency Risk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner (Division / Specific
Person)
COVID-19 pandemic • Close coordination with the IAs, LGUs, WDs, and other agencies through online communication platforms
• Conduct desk research for newly awarded PPP projects, for updating of the database
• Maintain collaboration with NEDA Central Office for the JV projects implemented by GOCCs, following the NEDA JV guidelines
Inclusion of PPP/JV information in the DILG-LGU profile of the LGPMS for the updating of database
Directors, PFPEMS;PMD
Service Risk Management Matrix – EXTERNAL ISSUES
Risk Event: Stakeholders' negative viewpoint on PPPs due to government payments in the form of penalties arising from unfulfilled contractual obligations by the IAs, and complaints received on the projects from the affected stakeholders Risk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner (Division / Specific
Person)
IAs lack of capacity in undertaking PPP projects, including resolving implementation issues
• Provide assistance in resolving project issues through facilitating coordination activities with concerned stakeholders, issuance of legal opinions, among others
• PPP Center to provide capacity building activities based on IA needs
• Implementing Agencies to establish an implementation unit for PPPs that will manage the project and come up with a contract management plan to ensure timely delivery of obligations
• CL-TWG to issue the Implementing Rules and Regulations for the Risk Management Program
Directors, PFPEMS;PMD
Service Risk Management Matrix – EXTERNAL ISSUES
Risk Event: Stakeholders' negative viewpoint on PPPs due to government payments in the form of penalties arising from unfulfilled contractual obligations by the IAs, and complaints received on the projects from the affected stakeholders, continuedRisk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner (Division / Specific
Person)
Change in leadership within the IA that may result to modifications in the PPP contract/structure
Orientation with the new project management office to familiarize them with the project
Institutionalize Annual Progress Reports (i.e., compilation of monitoring reports per project to serve as transition material to acquaint the new officials on the PPP projects)
Directors, PFPEMS;PMD
Service Risk Management Matrix – EXTERNAL ISSUES
Risk Event: Information provided in the PPP Center database and sitevisit report are incompleteRisk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner (Division /
Specific Person)
Difficulty in requesting project documents due to confidentiality issues raised by the IAs
• Request the IAs for the PPP contract or JV Agreement and other relevant documents, in the letter for the conduct of site visit
• Inform the IAs that the documents provided to the PPPC will not be shared to any third party following DOJ Opinion No. 26 (2017)
• Request for DOJ Opinion on the PPPC's right to access confidential project documents
If DOJ renders a favorable opinion on the PPPC’s request, IAs will be informed that the PPPC has the right to access confidential project documents
Directors, PFPEMS; PMD; LS
Service Risk Management Matrix – EXTERNAL ISSUES
Risk Event: Delay in the passage of the PPP ActRisk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner (Division / Specific
Person)
Inability of policy and
law-making bodies to
agree on a unified PPP
Act
• Development and maintenance by PPP Center officials and employees of good relations with the members of policy and law-making bodies
• Preparation and participation in meetings and consultations on the drafting of the PPP Act
Finalization of the EBV of the PPP Act and submission to the Senate and Congress
PPP Center officials; PFD
Change in leadership of key agencies/bodies
Conduct of briefing for the new official and their staff
Strengthen relations with the new official and their staff
Lukewarm to negative reception by the general public of the PPP Program
Conduct of and participation in activities that promote PPPs to the general public (e.g., fora, RTDs, press interviews and releases)
Coordinate with KMD on the development of a communications plan for PPP Act
Risk Map – INTERNAL ISSUES
CODE RISK EVENT RISK LEVEL
A Failure to provide policy recommendation/s on the effectiveness of an existing policy instrument
High
Likelihood
Imp
act
Legend:
Low Moderate High
1 2 3
12
3
Quality objective: Policy recommendations and instruments adopted by concerned stakeholders
A
Risk Map – INTERNAL ISSUES
CODE RISK EVENT RISK LEVEL
A Inability of the PFPEMS staff to deliver targets involving highly technical matters within set deadlines
High
B Difficulty in the performance of regular duties during WFH arrangement
High
Likelihood
Imp
act
Legend:
Low Moderate High
1 2 3
12
3
Quality objective: Environment necessary for the operation of the Service processes provided and maintained
A
B
Risk Map – EXTERNAL ISSUES
CODE RISK EVENT RISK LEVEL
A Delay in evaluation of project for ICC approval
High
B Projects approved by the ICC have inconsistent approved terms (e.g., GPRAM vs policy decisions)
High
Likelihood
Imp
act
Legend:
Low Moderate High
1 2 3
12
3
Quality objective: Approving authority assisted in evaluating proposed PPP projects
AB
Risk Map – EXTERNAL ISSUES
CODE RISK EVENT RISK LEVEL
A Inability to conduct/attend site visits and on site coordination meetings
High
B Stakeholders' negative viewpoint on PPPs
Moderate
C Information provided in the PPP Center database and site visit report are incomplete
High
Likelihood
Imp
act
Legend:
Low Moderate High
1 2 3
12
3
Quality objective: PPP projects implemented as expected through monitoring contractual obligations, managing risks, and documenting lessons learned
A
B C
Risk Map – EXTERNAL ISSUES
CODE RISK EVENT RISK LEVEL
A Delay in the passage of the PPP Act
High
Likelihood
Imp
act
Legend:
Low Moderate High
1 2 3
12
3
Quality objective: Policy recommendations and instruments adopted by concerned stakeholders
A
SERVICE QUALITYOBJECTIVE ISSUES & CHALLENGES
ACTIONS UNDERTAKENTO ADDRESSTHE
ISSUES & CHALLENGES/
LESSON LEARNED/ BESTPRACTICES
Sustain the good image
and reputation of the
PPP Center as the
champion of the
country’s PPP program
The lock down due to
COVID initially cut us off
from our regular
sources of information
(access to files in
computers/shared drives,
face to face coordination
etc. ) which made content
development a
challenge
Approvals for content
(esp those needing
editing) for knowledge
products can be
deprioritized due to
significant workload of
principals
As soon as the initial shock and
fear from COVID eased, KMD
was able to utilize electronic
alternatives for communication
to continue its tasks through
WFH arrangements.
Lessons learned on KM :
The importance of a secure and
working intranet was highlighted
during this lockdown period.
(successfully addressed by the
project databank document
center)
Significance of readily sharing
vetted information/facts that can
be lodged on current documentcenter and accessed by all.
Issues and
Challenges
Risk
Map
CODE RISK EVENT RISK LEVEL
A Risk Event 1 Risk Level
B Risk Event 2 Risk Level
2
Likeliho
od
Imp
act 2
Legen
d:Lo
w
Modera
teHig
h
1 3
13
See Example of Risk
Map in Slide
13
Service Risk Management
MatrixYou may limit the presentation to Risk Events with Risk Level of Moderate and High.
Risk Event : Delayed approval of Coffee table book
CTPRisk Level: Medium
Root Cause *Existing
Controls
**Risk
Treatment/
Opportunity
Owner
(Divisio
n /
Person)
Missing articles for
approval
Final approval of
CTP
Coordination with
EAs/Secretaries for
reminders/follow-up
One-on-one
coordination with
target principal and
other contributors;
KMD
KMD
establish
hard deadlines for
submission*action or measure you are now doing to reduce, eliminate or prevent the risk
**an action that is taken to manage a risk
ADMINISTRATIVE SERVICE
2020 Mid-Year Assessment and Planning Workshop
June 18, 2020
PPPC - Board Room
OBJECTIVES OF THE PLANNING SESSION
Assess the 1st semester targets, and identify the unaccomplished PAPso Identify issues and challenges
Present strategic action plans to ensure completion of the unachieved 1st semester 2020 targets;
Prepare the 2020 2nd semester work targets
Identify continuous improvement measures
PROGRAM
TIME ACTIVITY IN-CHARGE
8:30am - 9:00am Registration Introduction
Regina Nuestro
9:00am – 9:15am ADS Budget and PPPC Budget Analysis Roselyn A. AdamiBudget Officer
9:15am – 10:00am Strategic Directions Eleazar E. RicoteDeputy Executive Director
9:30am - 10:00am Finalization of the ADS PPMP, and revised APP Aurora P. BatoctoyProcurement Officer
10:00am - 11:00am Presentation of 2020 1st Semester Accomplishment Identification of unfinished tasks/ projects/activities
(backlogs)
Division Chiefs GSD FD HRD
11:00pm - 12:00pm
1:00pm – 1:30pm
SWOT ANALYIS (vis-à-vis new normal situation)
Work-From-Home Tasks and Responsibilities
ADS Director
1:30pm - 3:00pm Presentation of 2020 2nd Semester Targets and back-up plan
Asst. Division Chiefs HRD GSD FD
3:00pm -3:30pm Review of Audit Findings, PBB Requirements, QMS, Service Charter, FOI, others
ADS Director
3:30pm – 4:30pm Synthesis/Moving Ahead All ADS Personnel
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Efficient and judicious
utilization of resources
(human, financial,
physical)
Compliance to reportorial
requirements of regulatory
agencies, and AO 25 2020 PBB
requirements
Certificate of Compliance
for Early Procurement
Activities (EPA) for FY
2020, submitted to
GPPB-TSO
January 29, 2020
(Mandated
deadline)
Annual Procurement Plan
(APPnonCSE) for FY
2020 submitted to GPPB-
TSO
January 29, 2020
(Mandated
deadline)
Procurement Monitoring
Report prepared and
submitted to GPPB -
TSO
January 14, 2020
(Mandated
deadline)
FOI Summary Report
and Registry FY 2019
submitted to PCOO
January 6, 2020
Certificate of 2019
FOI Compliance
received
electronically on
May 13, 2020 from
PCOO
(Mandated
deadline)
Key Result Area1: Efficient and effective processes implemented
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Efficient and judicious
utilization of resources
(human, financial,
physical)
Compliance to reportorial
requirements of regulatory
agencies, and AO 25 2020 PBB
requirements
Agency Procurement
Compliance and
Performance Indicators
(APCPI) for FY 2019,
submitted to GPPB-TSO
Ongoing
consolidation of
report. GSD will
submit 3rd week of
June 2020
Deadline: June 30,
2020
Updated List of Suppliers
for FY 2019 (2nd
semester) posted in the
Transparency Seal
January 9, 2020
• Focus on reporting accomplishments that are “strategic” or those that directly contribute in achieving the PPP Center’s KRAs and Service Quality Objectives.
• Include GAD-related accomplishments (No need to put GAD-related accomplishments in a separate slide)
Key Result Area1: Efficient and effective processes implemented
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Efficient and judicious
utilization of resources
(human, financial,
physical)
Report on the Physical Count of
Property, Plant, and Equipment
for CY 2019 (RPCPPE)
RPCPPE for CY 2019
submitted to COA
January 15, 2020
(Mandated
deadline)
Report on the Supplies and
Materials Issuance (RSMI)
RSMI submitted to FD Every 3nd day of
the month (on the
average)
Inventory Custodian Slip (ICS) ICS submitted to FD Within the day
after receipt of the
semi-expendable
property by the
end-user
Report on the Physical Count of
Inventories (RPCI)
RPCI submitted to COA January 14, 2020
(Mandated
deadline)
Property Insurance for CY 2020
or building contents relative to
fire, typhoon, flood and
earthquake.
Property Insurance
secured from GSIS
November 21,
2019
• Focus on reporting accomplishments that are “strategic” or those that directly contribute in achieving the PPP Center’s KRAs and Service Quality Objectives.
Key Result Area1:
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Efficient and judicious
utilization of resources
(human, financial,
physical)
Clean, safe, orderly workstations
with functional office equipment
and facilities
Clean, safe, orderly
workstations, with
equipment and facilities
in good condition,
sanitized and disinfected
at all times.
Routine
Roadworthy Vehicles 100% of dispatched
PPPC vehicles in good
running condition, and
with approved trip tickets,
sanitized and disinfected
before and after trip.
Daily
Vehicle Registration / Insurance PPPC Vehicles
registered based on
prescribed LTO
Registration Schedule
As scheduled
Transport Services Provision of transport
services to skeleton work
force and delivery / pick-
up of documents and
supplies during
quarantine period
Per approved
request
• Focus on reporting accomplishments that are “strategic” or those that directly contribute in
Key Result Area1:
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Monthly Fuel Consumption Report
(FCR)
Monthly FCR with Report
of Travel reviewed,
consolidated, and
submitted to FD
Every 4th day of
the month (on the
average)
Policy guidelines SO No. 37- Work from
Office
April 21, 2020
• Focus on reporting accomplishments that are “strategic” or those that directly contribute in achieving the PPP Center’s KRAs and Service Quality Objectives.
• Include GAD-related accomplishments (No need to put GAD-related accomplishments in a separate slide)
Key Result Area1:
2020 1st Semester Backlogs
SERVICEQUALITY
OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
BACKLOG / UPCOMING ACTIVITIES
JUSTIFICATION FOR UNDER-
ACHIEVEMENTCATCH-UP PLAN2
Efficient and
judicious
utilization of
resources
(human,
financial,
physical)
Operationalization of
PPPC Business
Continuity Plan
(BCP)
Assessment tool for
the Emergency
Readiness of
Employees
Declaration of State of
Public Health Emergency
due to emerging
infectious disease
(COVID-19 pandemic)
leading to the adoption of
alternative work
arrangement
For implementation
in 2020 2nd
semester
Building Facilities
Management
Government Energy
Management Program
(GEMP)
Declaration of State of
Public Health Emergency
due to emerging
infectious disease
(COVID-19 pandemic)
leading to the adoption of
alternative work
arrangement
For implementation
in 2020 2nd
semester
• Focus on reporting backlogs that are “strategic” or those that directly affects the achievement of the PPP Center’s KRAs and Service Quality Objectives.
• Catch-Up Plan (Column 5) - Details of the solution (with timelines) which the Service intends to implement to ensure that the backlogs get accomplished
Key Result Area1: Efficient and effective processes implemented
2020 1st Semester Backlogs
SERVICEQUALITY
OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
BACKLOG / UPCOMING ACTIVITIES
JUSTIFICATION FOR UNDER-
ACHIEVEMENTCATCH-UP PLAN2
Records
Management
Program
Revised Annual
Records Inventory
Declaration of State of
Public Health Emergency
due to emerging
infectious disease
(COVID-19 pandemic)
leading to the adoption of
alternative work
arrangement
For implementation
in 2020 2nd
semester
• Focus on reporting backlogs that are “strategic” or those that directly affects the achievement of the PPP Center’s KRAs and Service Quality Objectives.
• Catch-Up Plan (Column 5) - Details of the solution (with timelines) which the Service intends to implement to ensure that the backlogs get accomplished
Key Result Area1: Efficient and effective processes implemented
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT TARGET DATEADDITIONALRESOURCES
NEEDED 2
Efficient and
judicious utilization
of resources
(human, financial,
physical)
Office Improvement
Program
Office Configuration -
New Normal Office
Setting
July to
September
2020
Building Facilities
Management Program
PPPC Energy
Management Program
(Approval of SO /
Submission of baseline
reports to DOE)
July 2020 Approval of SD on
the draft guidelines
(already submitted)
Building Facilities
Management ProgramIntegrated Facility
Management Database
EO December
2020
Support of MISD
Reminder: Include Major Program/Project/Activities that are significant to the achievement of the Center’s KRAs. Also include PPAs with backlog from the 1st Semester.
1 - Based on the Center’s Strategy House, identify the KRA where the PPAs contribute2 – Resource needs could be Financial Resource, Human Resource, Supplies/Materials
Key Result Area1: Efficient and effective processes implemented
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT TARGET DATEADDITIONALRESOURCES
NEEDED 2
Records Management
Program
Annual Records
Inventory
EO December
2020
Approval of RMIC
and Head of
Office
Compliance to regulatory
agencies, and AO 25 2020
PBB requirements
Compliance to
procurement reports,
administrative and
reportorial requirements
• One-page FOI
Manual
• Updated
APPnonCSE
• Updated List of
Suppliers
• Procurement
Monitoring Report
for 1st semester
December2020
July 31, 2020
July 15, 2020
July 14, 2020
Approval of SD,
BAC, HoPE and
FDM, as the case
maybe.
Reminder: Include Major Program/Project/Activities that are significant to the achievement of the Center’s KRAs. Also include PPAs with backlog from the 1st Semester.
1 - Based on the Center’s Strategy House, identify the KRA where the PPAs contribute2 – Resource needs could be Financial Resource, Human Resource, Supplies/Materials
Key Result Area1: Efficient and effective processes implemented
2020 1st Semester Issues & Challenges
SERVICE QUALITY OBJECTIVE
DIVISION ISSUES & CHALLENGES
GSD Implication of DBM issuance of NBC 580 dated
April 22, 2020:
• 10% discontinuance in the amounts
corresponding to FY 2020 released
allotments for MOOE i.e., fuel, water and
electricity consumption, other supplies and
materials, and other repair and maintenance
works
• Strict implementation of austerity measures
Continuous process improvement
Challenges to ensure health and safety of the
skeleton work force, contracted personnel, and
employees as a whole, as well as safety in the
workplace amidst the COVID-19 pandemic
2020 1st Semester Issues & Challenges
SERVICE QUALITY OBJECTIVE
DIVISION ISSUES & CHALLENGES
Challenges of the alternative work arrangement
in the delivery of general support services re:
work schedule, coordination for submission and
approvals, internet connection, etc.
Need additional support for BAC Secretariat
Unmet targets / backclog for the 1st semester
Work-life balance in the light of WFH
2020 1st Semester Lessons Learned / Best Practices
SERVICE QUALITY OBJECTIVE
DIVISION LESSONS LEARNED / BEST PRACTICES
GSD Compliance to PBB requirements relative to procurement,
FOI and Transparency Seal
Strong linkage and network with regulatory agencies and
partner agencies for information sharing and
benchmarking
Strong internal support to project implementation
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
To ensure the judicious utilization of financial resources through: a)proper planning, allocation and monitoring of budget
Budget Preparation FY 2021 Budget Proposal submitted
to DBM through OSBPS
June 1, 2020
Budget Execution, Monitoring and Reporting
1st Qtr BFARs submitted thru URS
May 5, 2020
Monthly PMR submitted to DBM
& NEDA
Jan. – 2/10Feb. – 3/6
SAODB sent through email to Services
As of May 31, 2020 – June 11
NBC 580 compliance
April 30, 2020
Key Result Area: Efficient and effective processes implemented
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
b) timely processing of all funded claims received duly supported with the required documents prescribed in COA Circular No. 2012-001 dated June 14, 2012
Processing of Financial Claims
100% of total claims with complete
supporting documents
processed and paid
January to June
338 DVs, 278 ADA, 40 Checks
Salary Administration 6 Regular and 2 Special PayrollsCom Allowance
1st & last salaries
Every 7th & 22nd of the month
Key Result Area1: Efficient and effective processes implemented
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
c) accurate recording and reporting of financial transactions in conformity with the Government Accounting Manual (GAM)
Financial Recording and Reporting
FY2019 Financial Statements
submitted to COA
February 7, 2020
311 JEVs prepared and recorded in
books of accounts
JanuaryFebruaryMarch – (June)
Monthly Financial Reports submitted to
COA
January – Feb. 10; February –March 9
Cashier’s Report from January to May
Jan – Feb 4Feb. – March 3March- May -June 10
Draft Reply to AOM (5)
2-3 days before deadline
Key Result Area1: Efficient and effective processes implemented
2020 1st Semester Backlogs
SERVICEQUALITY
OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
BACKLOGS / UPCOMING ACTIVITIES
JUSTIFICATION FOR UNDER-
ACHIEVEMENTCATCH-UP PLAN
Automation of budget and accounting systems
Adoption of the Budget and Treasury Management System (BTMS)
Readiness of the system administrator (DBM)ECQ
Follow-up DBM
Financial Recording and Reporting
Submission of monthly financial reports for March-May
ECQ Remote access of eNGAS and accounting records
• Focus on reporting backlogs that are “strategic” or those that directly affects the achievement of the PPP Center’s KRAs and Service Quality Objectives.
• Catch-Up Plan (Column 5) - Details of the solution (with timelines) which the Service intends to implement to ensure that the backlogs get accomplished
• Include GAD-related backlogs (No need to put GAD-related backlogs in a separate slide)
Key Result Area: : ______________________
2020 2nd Semester Major Targets
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT TARGET DATEADDITIONALRESOURCES
NEEDED 2
Budget Execution, Monitoring and Reporting
BFARs
90% BUR
85% DUR
2nd Sem
Processing of Financial Claims
DV, ADA, Checks
Salary Administration
Payroll
Financial Recording and Reporting
Monthly/Quarterly
Reports
Sustained Compliance with Audit Findings
30% Implementation of
AAR Recommendation
Key Result Area: _______________
SERVICE QUALITY OBJECTIVE ISSUES & CHALLENGESACTIONS UNDERTAKEN TO ADDRESS THE
ISSUES & CHALLENGES/ LESSON LEARNED/ BEST PRACTICES
ECQ Protocols due to COVID-19Pandemic
Work from home arrangementOn-line processing of financial
claims
Inaccessibility of files/records Remote access in cooperation with MISD
Tasks requiring physical presence
Reporting to office despite risks and hazards
Please list down major issues & challenges and the action/s undertaken to address the issues & challenges.
Issues and Challenges
Risk Map
CODE RISK EVENT RISK LEVEL
A Risk Event 1 Risk Level
B Risk Event 2 Risk Level
Likelihood
Imp
act
Legend:
Low Moderate High
1 2 3
12
3
See Example of Risk Map in Slide 13
Service Risk Management Matrix
You may limit the presentation to Risk Events with Risk Level of Moderate and High.
Risk Event : _________________________Risk Level: __________________
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Recruitment, Selection and Placement
400 job applications processed
January-May2020
3 HRMPSP meetings facilitated3 Ad Referendum (Online approval)
January – June 2020
12 Appointment Papers prepared
January – June 2020
3 Endorsements to OP for appointment processed
March 2020
Key Result Area: ______________________
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Learning & Development (L & D)
Orientation conducted:1. 5 sessions - newly hired 2. 1 session - re-orientation
January - June
Organized briefings/ talk on:1. Real Property Valuation
and Assessment Reform2. Talk on Equal Employment
Opportunity and Gender Affirmative Language
January 8, 2020
February 3, 2020
Organized training on:1. Gender Sensitivity2. PPP 101
January 17, 2020
January 22, 2020
Key Result Area: ______________________
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Learning & Development (L & D)
4. Financial Education February 19, 2020
Organized KSS on:1) Training
Evaluation-Measuring Impact of Training
2) Effective Presentation of Statistical Reports
February 12, 2020
Key Result Area: ______________________
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT / ACTUAL ACCOMPLISHMENT
DATE ACCOMPLISHED
Learning & Development (L & D)
1 foreign scholarship processed
2 local scholarships processed
6 local training programs processed
1 foreign scholarship contract prepared
6 Service Contracts processed
4 CDC meetings facilitated6 CDC resolutions prepared
Key Result Area: ______________________
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Performance Management 2019 Individual Performance Commitment ratings consolidated
SPMS Orientation conducted
Prepared Annex A for the 2019 PBB
1st Quarter of 2020
Key Result Area: ______________________
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Performance Management Career Executive Service Performance Evaluation System (CESPES) briefingorganized
Assisted Service Directors in the completion of CESPES rating
Key Result Area: ______________________
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Awards and Recognitions 1 PAIS meeting facilitated
Guidelines on PAIS revised
19 Notice of Step Increment prepared
January – June 2020
1 Notice of Salary Adjustment prepared
March 11, 2020
6 Loyalty Payment processed
January –March 2020
Key Result Area: ______________________
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Health and Wellness Blood Glucose Testing conducted
February 6, 2020
Briefing on Health Maintenance Organization (HMO) organized
February 5, 2020
Yoga Sessions organized
Feb. 13 & March 5, 2020
Key Result Area: ______________________
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
Policy/Guidelines/Issuances PPPC Health and Wellness Program
SO on Limited Practice of Profession
Supplemental Guidelines on PPPC AWA
Guidelines on the Recruitment, Selection and Placement of Third Level
Guidelines on Equal Employment Opportunity
Events Management Women’s Month Celebration
March 2020
Key Result Area: ______________________
2020 1st Semester Major Accomplishments
SERVICE QUALITY OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY OUTPUT / ACTUAL ACCOMPLISHMENT
DATEACCOMPLISHED
HRIS 26 Certificates of Employment processed
January-May2020
4 Service Records processed
January –March 2020
5 GSIS & 2 Pag-IBIG loan applications facilitated
January – May 2020
13 SALN reviewed and submitted to CSC (for new & separated employees)
January –March 2020
Key Result Area: ______________________
2020 1st Semester Backlogs
SERVICEQUALITY
OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
BACKLOGS / UPCOMING ACTIVITIES
JUSTIFICATION FOR UNDER-
ACHIEVEMENTCATCH-UP PLAN
Learning and
Development
Conduct of training
programs and
Knowledge Sharing
Sessions
Due to restrictions
brought about by
current Public Health
Emergency
Facilitation of
the conduct of
online training
programs and
webinars.
• Focus on reporting backlogs that are “strategic” or those that directly affects the achievement of the PPP Center’s KRAs and Service Quality Objectives.
• Catch-Up Plan (Column 5) - Details of the solution (with timelines) which the Service intends to implement to ensure that the backlogs get accomplished
• Include GAD-related backlogs (No need to put GAD-related backlogs in a separate slide)
Key Result Area: : ______________________
2020 2nd Semester Major Targets
SERVICEQUALITY
OBJECTIVE
PROGRAM/ PROJECT/ ACTIVITY
OUTPUT TARGET DATEADDITIONALRESOURCES
NEEDED 2
Recruitment and
Selection
Vacancy Posting
Accurate Appointment
Continuing
Learning and Devt Revised Policy
Briefings/KSS
July
Performance Mgnt Orientation/Re-orientation
Competency Assessment
Continuing
Rewards and
Recognition
Revised Policy
Awarding Program
August
Wellness APE,Briefings, Grab kits Continuing Additional
Budget for APE
Compensation NOSI/NOSA Continuing
PBB Compliance Publication of SALN
Procedure
September
Key Result Area: _______________
SERVICE QUALITY OBJECTIVE ISSUES & CHALLENGESACTIONS UNDERTAKEN TO ADDRESS THE
ISSUES & CHALLENGES/ LESSON LEARNED/ BEST PRACTICES
Connectivity/communication Report to Office
Unavailability of physical files Report to Office/Secure not sensitive documents
Policy restrictions Researched for free webinarsRequested Assistance
No remote access of the HRIS Requested MIS to provideremote access to HRIS
Please list down major issues & challenges and the action/s undertaken to address the issues & challenges.
Issues and Challenges
Risk Map
CODE RISK EVENT RISK LEVEL
A Risk Event 1 Risk Level
B Risk Event 2 Risk Level
Likelihood
Imp
act
Legend:
Low Moderate High
1 2 3
12
3
See Example of Risk Map in Slide 13
Service Risk Management Matrix
You may limit the presentation to Risk Events with Risk Level of Moderate and High.
Risk Event : _________________________Risk Level: __________________
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Outline of Presentation
1. Changes in External and Internal issues
2. Updates on Service Risk Assessment Matrix
3. Summary of Customer Satisfaction and Feedback from Stakeholders
4. Issues concerning the performance of External Providers (if any)
5. Report on change management (Change in processes)
6. Resource needs (Human Resource, Physical Resource, Financial Resource)
Service Internal and External Issues
INTERNAL ISSUES EXTERNAL ISSUES
After intake of new IA for project development
assistance (post CBD workshop, MOA signing,
etc.), the IA communicates that it urgently needs
different kinds of assistance in relation to
project, capacity, and policies which PDS may
not have the capability to attend to.
Changes in specific policy directions from a new
head of government agency which triggers
unplanned changes in existing structure and
scope of projects
Lack of manpower to shepherd and attend to
project development needs of all Implementing
Agencies and LGUs
Change in the leadership of the local IAs which
significantly affects the continuity of the existing
projects, most especially those which are at the
critical stage of development
Lack of experience of project officers in
conducting Business Cases, including technical
writing aspect
Lack of experience in conducting Business
Cases by counterparts in the implementing
agencies
Lack of technical capabilities and knowledge of
project officers in sector-specific aspects of
projects
Implementing agencies and LGUs’ lack of or
limited knowledge on how to accomplish the
project concept note
Managing properly the workload distribution of
different Divisions
Lack of understanding by project officers of
implementing agencies of the entire PPP
process
Limited ability to conduct subsequent project
activities that require physical presence in the
project site due to community quarantine
Service Risk Management Matrix
Risk Event : Longer turn-around of project reviews to the IAs/LGUs
Risk Level: Moderate
Root CauseExisting
Controls
Risk Treatment/
Opportunity Owner
Lack of manpower to
shepherd and attend to
project development
needs of all Implementing
Agencies and LGUs
Current PMs handle more
projects than the usual
manageable work load
Incomplete submission by
IA of requested
documents to facilitate a
complete review by PM to
produce quality output
Request support
and assistance
from the top
management on
how to increase
plantilla positions
in the PDS
Output Review
process under
the PDS Service
Manual
Compliance with
requirements
under ARTA Law
a. Request for new plantilla
positions from the DBM to
address the shortage in PMs
to handle various project;
b. Establish processes on
intake of new clients and
requests from existing ones
for project development
assistance by imposing
mechanisms such as: (i)
need for inclusion of the PPP
project for development in
the PIP, (ii) expectation
setting discussion, and other
assessment processes.
c. Closely monitor equitable
allocation of workload
among employees
PDS Director
PDS Director,
Division Chief,
and Concerned
PDO
PDS Director
and Division
Chief
Service Risk Management Matrix
Risk Event : Inability to maximize the benefits of JV arrangement in the course
of assisting in the preparation and review of a JV Project
Risk Level: Moderate
Root CauseExisting
Controls
Risk Treatment/
Opportunity Owner
Lack of capability of IAs
grounded on
experience in
developing and
structuring of JV
projects
Continuous
trainings/works
hops on JV
Required
review by and
sign off from
Director on all
reports for
conduct of
business case
Timely recommendation for
conduct of targeted and
customized capacity building
workshops upon
identification of the needs of
the IAs
PDS and
CBD
Service Risk Management Matrix
Risk Event : Lack of uniformity in adopting the generally-accepted risk
sharing/allocation in the review of projects
Risk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity Owner
There are deviations from
GPRAM that affect risk
allocations on future
projects and their
commercial viability
Required review by
supervisor per PDS
Service Manual which
involves monitoring the
deviations from GPRAM,
identifying the reasoning
behind the deviation
including relating to the
type of projects where the
deviations are relevant /
happened, and advising /
alerting / preparing the IAs
of projects under
development of these
deviations
Conduct of Project
Updates Meetings where
these are discussed at
length
Ensure review and sign
off by Division Chief
and Director on all Staff
Appraisal Reports and
Project Evaluation
Memorandum
Timely elevation to
PPPC Management
(including other
relevant Services) for
discussion of the
proposed deviation
PDS Director,
Division Chief,
Assigned PDO
PDS Director
and Division
Chief
Report on Customer Satisfaction and Feedback
Service Provided PDS Staff Service
Assessment Period 2nd Sem 2019
Total number of feedback forms sent out 5
Total number of feedback forms received 5
0
1
2
3
4
5
6
Poor Unsatisfactory Satisfactory VerySatisfactory
Outstanding
Knowledge on PPP Responsive
Coordination Timely and relevant advice
Overall
Report on Customer Satisfaction and Feedback
Service Provided PDS Processes
Assessment Period 2nd Sem 2019
Total number of feedback forms sent out 5
Total number of feedback forms received 5
0
1
2
3
4
5
6
Poor Unsatisfactory Satisfactory VerySatisfactory
Outstanding
Request response Accuracy, timeliness, & clarity Overall
Report on Customer Satisfaction and Feedback
Service Provided PDS Staff Service
Assessment Period 1st Sem 2020
Total number of feedback forms sent out 16
Total number of feedback forms received 16
0
2
4
6
8
10
12
Poor Unsatisfactory Satisfactory VerySatisfactory
Outstanding
Knowledge on PPP Responsive
Coordination Timely and relevant advice
Overall
Report on Customer Satisfaction and Feedback
Service Provided PDS Processes
Assessment Period 1st Sem 2020
Total number of feedback forms sent out 16
Total number of feedback forms received 16
0
1
2
3
4
5
6
7
8
9
10
Poor Unsatisfactory Satisfactory VerySatisfactory
Outstanding
Request response Accuracy, timeliness, & clarity Overall
Report on Performance of External Providers
Name Consultant Remarks
Lea R. Odulio Project Finance (ADB-TA) No exceptions noted
Vaughn F. Montes Risk Management Expert (ADB-TA) No exceptions noted
Prakash Rao Project Finance Expert (ADB-TA) No exceptions noted
Manuel A. Omedas Senior Urban Resiliency Infrastructure
Development Engineer (ADB-TA)
No exceptions noted
Johan G. Martinez LGU Infrastructure Engineer/Specialist (ADB-TA) No exceptions noted
Jose Danilo Silvestre Architect/Urban Development Specialist (ADB-TA) No exceptions noted
Ramon Benedicto A.
Alampay
PPP Urban and Tourism Planner (ADB-TA) For replacement
Jose M. Layug Jr. Senior Urban Resiliency Legal and Regulatory
Specialist (ADB-TA)
No exceptions noted
Manuel L. Manaligod, Jr. LGU Legal Specialist (ADB-TA) No exceptions noted
Eric T. Dykimching Joint Ventures Specialist (ADB-TA) No exceptions noted
Jehremiah Wilfred C Asis Legal (ADB-TA) No exceptions noted
Jose Manuel Barroco LGU Project Finance Specialist (ADB-TA) No exceptions noted
Joselito P. Vital PPP Health Specialist (ADB-TA) No exceptions noted
Pura Vita Guia-Pedrosa Environmental Sustainability and Resettlement
Specialist (ADB-TA)
No exceptions noted
For FY 2019 and 1st Semester FY 2020
Report on Change Management
Description Rationale Remark
Updated SAR and PEM templates -
with notations on author, reviewer and
approver
OFI from Internal
Audit
Document
Request Form
submitted
Project Updates Instructions from
ODED
Document
Request Form
submitted
Inclusion of procedures to be followed
in relation to management of the
Technical Assistance Agreement for
Business Case
Non-conformity from
Internal Audit
Correction Action
Report submitted
Ongoing
preparation of
Document
Request Form
Adequacy of Human Resource
PROJECT DEVELOPMENT SERVICE
DIRECTOR IV MARIA LERMA L. ADVINCULA
ADMIN. ASST. MARLAZEL D. VANZUELA
OIC DIRECTOR III JOHN DOMINIC Z. ZAFE
Infrastructure Division Social Division LGU Division
DC: JAN IRISH V. PLATON DC: MA. CRISTINA C.
CLEOFAS
JUSTINE E. PADIERNOS
LISA MARIE B. JACINTO JHOEL G. JORDA KRISTINA AZELA B. DIZA
MARIKRIS FLORENZ N.
GARCIA
LOIDA L. RAMOS IMARI KATE S. GALVEZ
MARY ROSE N. SANTILLAN** HANNAH SHIELA P.
CERVANTES
JANELLA B. SANTIAGO
AARON GABRIELLE M.
TANYAG
MARIA CECILIA C. REYES GEE MAUREEN G. MANGUERA
LUIS B. DELA CRUZ
As of 18 September 2020
Incoming Appointments:1. Nathaniel C. Cachero – indicative start on 01 October 20202. Normal Audric C. Castro – for completion of requirements3. Erwin James G. Caluag – for completion of requirements
19 filled positions out of 24 plantilla*
*Vacant positions – PDO II and Director III**On Study Leave
Adequacy of Human Resource
Requested additional plantilla positions – Technical Advisory Division
Director IV and Director III
Infrastructure Division
Social Division LGU DivisionTechnical Advisory Division
Administrative Assistant
Composition:
One (1) Project Development Officer V
One (1) Project Development Officer IV
One (1) Project Development Officer III
General Function:
The Technical Advisory Service shall provide expertise in the preparation of Feasibility Study,
Business Case, Technical study, etc. for PPP projects identified as priorities of the national
government, including but not limited to those identified in the revised Build, Build, Build Program as
well as the priority projects of local implementing agencies in the sectors of water supply and
sanitation, solid waste management, renewable energies, health, information technology, and tourism.
Existing
Requested
2020 Management Review
September 18, 2020MS Teams Link
Project Development and Monitoring Facility Service
Outline of Presentation
1. Changes in External and Internal issues
2. Updates on Service Risk Assessment Matrix
3. Summary of Customer Satisfaction and Feedback from Stakeholders
4. Issues concerning the performance of External Providers (if any)
5. Report on change management (Change in processes)
6. Resource needs (Human Resource, Physical Resource, Financial Resource)
Service Internal and External Issues
INTERNAL ISSUES EXTERNAL ISSUES
Delays in TAA execution because of IA
internal process and IAs being averse to
reimbursement obligation despite prior
knowledge and explanation on the same.
Lack of sectoral technical expertise in
evaluation of PDMF applications and
crafting of Terms of Reference
Deficient PDMF application, e.g.
• Incomplete documentary requirements
• Project concept need further
development
• Incomplete information in the PDMF
Forms preventing identification of other
potential project issues
• Inconsistencies in project information as
indicated in different parts of the PDMF
Forms
Slow and low Fund Utilization mainly due to
slow approval of output
Service Internal and External Issues
INTERNAL ISSUES EXTERNAL ISSUES
Delayed repayment of the cost of PDMF
support due to delay in the assessment
of the reimbursable amount
Inability to convene a physical meeting of
the SBAC where in the resolutions,
evaluation reports, among other
documents can be signed simultaneously
Delay in signing of documents
(e.g. SBAC/PSC/PIC Resolutions, CCS
Amendments)
Delay in response of SBAC, PSC/PIC in
consultant selection and contract
management concerns
Vague RFP provisions Differing interpretation of RFP and CCS
provisions
Delay in the review and approval of
timesheets for time-based contracts by
Implementing Agencies
Service Risk Management Matrix
A. Risk Event : Delayed consultant selection and/or mobilization
Risk Level: Moderate
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific Person)
Delays in signing
the TAA because of
IA internal process
and IAs are averse to
reimbursement
obligation
• Incorporate IA internal
process in project
timelines presented to the
PDMF Committee (e.g.
consultant selection)
• Adjustments in the
timeline
• Regular coordination with
IA to respond to their
concerns• Preliminary market
sounding
• Create a pro-forma PDMF application
letter indicating that the IA recognizes its
possible reimbursement obligation,
and/or a checklist as part of the PDMF
Forms
• Ensure the conduct of pre-Committee
meetings with IAs confirming, among
others, their recognition of possible
PDMF reimbursement and settling any
related issues/concerns
• Preliminary market sounding activity
through PDS (but it should be conducted
prior to submitting a PDMF application or
PDMF Committee presentation; PDS
should assess if the IA has issues on the
possibility of reimbursing the PDMF
cost)
Concerned PMD
officer
Service Risk Management Matrix
B. Risk Event : Delayed processing of application for PDMF support
Risk Level: Low
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific Person)
Deficient PDMF application,
e.g.
• Incomplete
documentary
requirements
• Project concept need
further development
• Incomplete information
in the PDMF Forms
that prevents
identification of other
potential project issues
• Inconsistencies in
project information as
indicated in different
parts of the PDMF
Forms
• Revision of orientation materials
to suggest/highlight important
information/requirements
consistent with the PDMF
Guidelines and process
• Indicate the
documentary/information
deficiencies in every
communication to IAs
• Regular coordination with IA to
clarify the project concept and
on project issues
• Defer presentation to PDMF
Committee until pending
requirements are delivered or
recommend approval with
conditions
• Request PDS PDO to
share their own Staff
Appraisal Report, which
contains the brief project
description and their initial
assessment of the PPP-
ability of the projects and
possible issues
• Do not present to the
PDMF Committee projects
with deficiencies or with
incoherent project concept
or PDMF Forms
Concerned PMD
officer
Service Risk Management Matrix
C. Risk Event : Sustainability of the revolving fund and its availability in
developing pipeline of viable and bankable PPP projectsRisk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity Owner
Delayed
repayment of cost
of PDMF support
Constant follow-up with IAs and
coordination with DBM and COA (such as
the conduct of consultative meetings with
the finance units of the IAs) to
institutionalize the repayment
mechanism.
Revision of the PDMF Guidelines and
additional provision in the TAA on the
process and timeline of reimbursement of
PDMF cost by the IAs.
Pro-active coordination
with the finance units of
IAs.
FMD
Service Risk Management Matrix
D. Risk Event : Insufficient cash to meet the payment obligations to
ConsultantsRisk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity Owner
Fund transfer to the
Bureau of Treasury
(Cash Sweep) to
support the Social
Amelioration
Measures relative to
COVID-19
Coordination with DBM on the cash
requirements for the PDMF
Enhance collection efforts
on the repayment of
PDMF cost by the IAs
Provide a more realistic
timeline as basis in the
preparation of the
projected disbursement
and update regularly.
Enforce stricter monitoring
of cash availability against
projected disbursements.
FMD
Long turn-around time
from requesting of
replenishment from
ADB to transfer of
cash to imprest
account
Constant coordination with ADB on
the status of the requested
replenishment, and with BTr and
DBM on the transfer of cash to the
imprest account
Service Risk Management Matrix
E. Risk Event : Different interpretation of RFP provision among SBAC and SBAC TWG
members
Risk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Vague CCS and RFP
provisions
Request guidance from
ADB
Amend / update / clarify
the CCS and RFP
CRD
concerned
project
officer/s
Service Risk Management Matrix
F. Risk Event : Delay in signing of resolutions, evaluation reports, among others,
documents required for the preparation of ADB submission documents
Risk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Inability to convene a
physical meeting of the
SBAC/PSC/PIC wherein
the resolutions, evaluation
reports, among other
documents can be signed
simultaneously
Allow signing in
counterparts using
digital/electronic
signature
Implement measures to
ensure strict compliance
with health protocols
during physical
meetings.
PPP Center
Service Risk Management Matrix
G. Risk Event : Difficulty in reviewing and approving timesheets for time-based contracts
Risk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Delay in the review and
approval of the time
sheets for time-based
contracts by the
Implementing Agencies
Active follow up Introduce a more
frequent reporting
requirement (weekly
time sheets) for regular
and closer intervals in
validating services
rendered and outputs
submitted
CRD
concerned
project
officer/s
Report on Customer Satisfaction and Feedback
Service Provided • Provision of Secretariat Services to the PDMF Committee (4)• Evaluation and Approval of PDMF Support Application (1)• Consultant Recruitment (1)
Assessment Period 2nd SEMESTER 2019 (September – December 2019)
Total number of feedback forms sent out 6
Total number of feedback forms received 6
0
1
2
3
4
1. Provided/ presentedcomprehensiveoverview of the process
2. The output/reportexhibited accurateinformation and data
3. Relevant guidelinesand processes werefollowed
4. Responsiveness ofthe output/report to therequirement
5. Relevant queries,clarifications, andconcerns pertaining totheprocesses/guidelineswere addressedappropriately andimmediately
6. Timely delivery/submission ofoutput/report
7. Regular and timelycoordination regardingthe status of theexpected output/report
No
. of
Res
po
nd
ents
P US S VS O
Report on Customer Satisfaction and Feedback
Service Provided • Provision of Secretariat Services to the PDMF Committee (7)• Evaluation and Approval of PDMF Support Application (9)
Assessment Period 1st SEMESTER 2020 (January – June 2020)
Total number of feedback forms sent out 16
Total number of feedback forms received 16
0123456789
101112
1. Provided/ presentedcomprehensive overview
of the process
2. The output/reportexhibited accurate
information and data
3. Relevant guidelinesand processes were
followed
4. Responsiveness ofthe output/report to the
requirement
5. Relevant queries,clarifications, and
concerns pertaining tothe processes/guidelines
were addressedappropriately and
immediately
6. Timely delivery/submission ofoutput/report
7. Regular and timelycoordination regarding
the status of theexpected output/report
No
. of
Res
po
nd
ents
P US S VS O
Report on Performance of External Providers
• Satisfactory performance of ADB procurement advisor
Do you have any external providers? (Consultants, for AdS – Utilities, Guard, Receptionist)Please provide an evaluation of their performance
Report on Change Management
• No changes in the Services Operations Manual and processes.
Are there any changes made on your Service Operations Manual?Changes in your processes?
Please list them down and describe the changes made and the reason for the change.
Adequacy of Human Resource
Plantilla Vacant Proposed Additional (2020)
Proposed Additional (2021)
Director 2 1
Division Chief
3 1 1
Technical Staff
9 1 2
Admin Staff
1 1
Total 15 4
Outline of Presentation
1. Changes in External and Internal issues
2. Updates on Service Risk Assessment Matrix
3. Summary of Customer Satisfaction and Feedback from Stakeholders
4. Issues concerning the performance of External Providers (if any)
5. Report on change management (Change in processes)
6. Resource needs (Human Resource, Physical Resource, Financial Resource)
Service Internal and External Issues
INTERNAL ISSUES EXTERNAL ISSUES
High Volume of Projects attended by the Service
Lack of jurisprudence on legal issues affecting PPP Projects
Insufficient Human Resources Limited and Changing Government Policy
Legal Resources(shift to online lex libris)
Non-disclosure by the Private Sector and IAs/LGUs of issues relating to their projects
Lack of competence and experience of implementing agencies in doing PPPs
Non-compliance by Parties with their undertakings under the PPP contract
Service Risk Management Matrix
Risk Event : Delayed Provision of Legal Assistance
Risk Level: Moderate
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific Person)
High Volume of Projects attended
to by the Service
Reasonable distribution of
workload
Pending request for additional
position
a. Request additional
plantilla positions
b. Submission of list of
pending work on a
weekly basis
LS
All LS staff
Insufficient Human Resources Tracking pending work, SRF,
LAII research work, NC-Legal
(PDS)
Trainings; Inform PMs on
setting deadlines of
requests/managing deadlines
through SRF
LS lawyers
Admin Assistant
Lack of Resources Using available online resources Subscription to CD Asia Online;
Remote access to LS
Documents
All LS staff
Service Risk Management Matrix
Risk Event : Failure to Deliver Quality OutputRisk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Insufficient Human
Resources
Working in teams (at
least one Atty III and
one DC per project)
Trainings; Referral to
NC-Legal (PDS)
LS lawyers
Limited and Changing
Government Policy
Monitoring and
reviewing legal
developments
Monitoring of OGCC
Opinions; relevant laws
and regulations (Legal
Updates)
LS lawyers;
legal
assistants
Service Risk Management Matrix
Risk Event : Inaccurate Legal AdvisoryRisk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Non-disclosure by the
private sector and
IAs/LGUs of issues and
facts relating to their
projects
Provide legal support to
IAs/LGUs undertaking
PPP Projects
Caveat in legal opinion
Close coordination with
the private sector and
IAs/LGUs (and PDS
and PMD) to ensure
openness and full
disclosure.
LS/PMD/PDS
Service Risk Management Matrix
Risk Event : Increased risk of Legal Issues in project
ImplementationRisk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Non-compliance by
IAs/LGUs with its
undertakings under the
PPP contracts
Provide legal support to
IAs/LGUs undertaking
PPP Projects
Close coordination with
the private sector and
IAs/LGUs (with PMD) to
ensure openness and
full disclosure.
LS/PMD
Service Risk Management Matrix
Risk Event : Misappreciation of facts; Inability to address
unforeseen circumstancesRisk Level: Moderate
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Lack of competence and
experience of national
agencies or LGUs in
doing PPPs
Continuous
trainings/workshops
Further appropriate
training and seminars
LS/PDS/CBD
Report on Customer Satisfaction and Feedback
Service Provided Legal Opinion; Legal Review of Documents & Issuance
Assessment Period 1st Semester of 2020
Total number of feedback forms sent out 62
Total number of feedback forms received 62
0
10
20
30
40
50
60
Poor Unsatisfactory Satisfactory VerySatisfactory
Outstanding
Question 1 Question 2 Question 3
Question 4 Question 5 Overall
Report on Customer Satisfaction and Feedback
Service Provided Legal Opinion; Legal Review of Documents & Issuance
Assessment Period 2nd Semester of 2019
Total number of feedback forms sent out 58
Total number of feedback forms received 58
0102030405060
Poor Unsatisfactory Satisfactory VerySatisfactory
Outstanding
Ease of Communication
Clarity of Communication
Ease of Availing the Requested Service/Transacting with LS
Adequacy of Delivered Output
Prompt Conveyance of Expected Deliverable
Overall
Report on Performance of External Providers
Name Consultant Remarks
Jose M. Layug Jr. Legal (ADB-TA) Delay in turnaround
time
Eric T. Dykimching Legal (ADB-TA) Delay in turnaround
time
For FY 2019 and 1st Semester FY 2020
Report on Change Management
Description Reason Remark
Drafted Client Satisfaction and
Feedback Form for evaluation
of Secretariat Services for the
Public-Private Partnership
Governing Board to be
implemented immediately in the
next scheduled meeting and
every meeting thereafter.
Internal Audit
Finding for non-
conformity to
clause 9.1.2
(Customer
Satisfaction) of
LS QMS
Document
submitted
to ISO
Core Team
Revised the SWFP to match
the number of prescribed
PPPGB Meetings as stated in
the PPPGB Protocols
Internal Audit
Finding for non-
conformity to LS
QSM Clauses 4.2
and 8.2.3
Document
submitted
to ISO
Core Team
Adequacy of Human Resource
Plantilla Vacant Proposed Additional (2020) Proposed Additional (2021)
Director 1
Division Chief 2 1 (one additional division for project monitoring)
Technical Staff 8 1 Atty IV1 Atty III (to assume post by last week of September
1 Atty IV (PAD) 2 Atty IIIs
Admin Staff 1
Total 12
2020 Management Review
September 18, 2020
MS Teams Link
Policy Formulation, Project
Evaluation and Monitoring Service
Outline of Presentation
1. Changes in External and Internal issues
2. Updates on Service Risk Assessment Matrix
3. Summary of Customer Satisfaction and Feedback from Stakeholders
4. Issues concerning the performance of External Providers (if any)
5. Report on change management (Change in processes)
6. Resource needs (Human Resource, Physical Resource, Financial Resource)
Changes in External and Internal issues
EXTERNAL ISSUES
• Failure to enact the PPP Act under this Congress
• Change in leadership of key agencies/ bodies
• Incomplete and poor quality of submissions from Implementing Agency/ies to the
ICC
• Lack of ICC policy on standard terms and parameters for negotiation for unsolicited
projects
• No written ICC issuances/guidelines specifically for PPP projects
• Difficulty in gathering data on awarded PPP projects due to restricted travels and
confidentiality issues raised by the Implementing Agencies
INTERNAL ISSUES
• Lack of fast and reliable internet connection at home
• Inability to conduct face-to-face coordination meetings with the stakeholders
Service Risk Management Matrix
Risk Event : Failure to enact the PPP Act under this Congress
Risk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Inability of policy and law-
making bodies to agree on a
unified PPP Act.
(1) Development and
maintenance by PPP Center
officials and employees of
good relations with the
members of policy and law-
making bodies
(2) Preparation and
participation in meetings and
consultations on the drafting
of the PPP Act
Finalization of the EBV of the
PPP Act and submission to
the Senate and Congress
Timeline: Continuous
PPP Center
Officials, PFD
Change in leadership of key
agencies/ bodies
Conduct of briefing for the
new official and their staff
Strengthen relations with the
new official and their staff
Timeline: As needed
PPP Center
Officials, PFD
Service Risk Management Matrix
Risk Event : Delay in evaluation of project for ICC approval
Risk Level: High
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific
Person)
Incomplete and
poor quality of
submissions from
Implementing
Agency/ies to the
ICC
(1) Initial check and feedback provided to the
ICC Core Secretariat to facilitate request of
lacking documents for proposed projects for
approval
(2) Development by PED of the USP and SP
Assessment Forms as guide in the conduct of
review
Once developed USP and SP
assessment forms have been
adopted by the ICC, coordinate with
other units (e.g. PFD, PDS, CBKMS)
in farming out these forms and
capacitating IAs in using these.
Timeline: 1st Sem 2021
Directors,
PFPEMS;
PED
Lack of ICC
policy on
standard terms
and parameters
for negotiation for
unsolicited
projects
(1) Note lessons learned and reference data
from previously evaluated projects
(2) Document and use as reference previous
ICC and NEDA Board decisions
(3) Development of the Parameters, Terms and
Conditions for Negotiation (Form) to serve as
guide in discussions during the approval stage
Once developed Parameters, Terms
and Conditions for Negotiation
(Form) have been adopted by the
ICC, coordinate with other units (e.g.
PFD, PDS, CBKMS) in farming out
these forms and capacitating IAs in
using these.
Timeline: 1st Sem 2021
Service Risk Management Matrix
Risk Event : Difficulty in gathering data on awarded PPP projects (1/2)
Risk Level: High
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific
Person)
Restricted travels
due to COVID-19
pandemic, and
the government's
declaration of
State of Public
Health Emergency
on March 8, 2020,
and imposition of
quarantine
protocols
(1) Close coordination with the IAs, LGUs, WDs,
and other agencies through online
communication platforms.
(2) Conduct desk research for newly awarded
PPP projects, for updating of the database
(3) Maintain collaboration with NEDA Central
Office for the JV projects implemented by
GOCCs, following the NEDA JV guidelines
Request for the inclusion of PPP/JV
information in the DILG-LGU profile of the
LGPMS for the updating of database
Timeline: First semester 2021, subject to
the approval of DILG for the inclusion of
PPP/JV information
As instructed by SKKC, consider issuing a
JMC on monitoring PPP Projs not covered
by the BOT law
Timeline: 2021
Directors,
PMD
Service Risk Management Matrix
Risk Event : Difficulty in gathering data on awarded PPP projects (2/2)
Risk Level: High
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific
Person)
Confidentiality
issues raised by
the Implementing
Agencies
(1) Request the IAs for the PPP contract or JV
Agreement and other relevant documents, in the
letter for the conduct of site visit
(2) Request for DOJ Opinion on the PPPC's right
to access confidential project documents
PMD to inform the IAs that the PPPC has
the right to access confidential project
documents, once the DOJ renders a
favorable opinion
Timeline: Implementation is dependent on
DOJ's action re: PPP Center's request
Service Risk Management Matrix
Risk Event : Stakeholders' negative viewpoint on PPPs due to government payments in the form
of penalties arising from unfulfilled contractual obligations by the IAs, and complaints received
on the projects from the affected stakeholders
Risk Level: Moderate
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific
Person)
IAs lack of capacity
in undertaking PPP
projects, including
resolving
implementation
issues
(1) Provide assistance in resolving project
issues through facilitating coordination
activities with concerned stakeholders,
issuance of legal opinions, among others
(2) Provide capacity building activities
based on IA needs
(1) Advice the implementing agencies to establish an implementation
unit for PPPs that will manage the project and come up with a
contract management plan to ensure timely delivery of obligations;
(2) Request to convene the Technical Working Group on Contingent
Liabilities (CL-TWG) to discuss and finalize the Implementing Rules
and Regulations for the Risk Management Program;
(3) Showcase success stories of PPP projects through knowledge
products, posting project info on PPPC online platforms, capacity
building activities, etc.
Timeline: Continuous
Directors,
PMD
Change in leadership
within the IA that
may result to
modifications in the
PPP
contract/structure
Orientation with the new project
management office to familiarize them
with the project
Strengthen knowledge management through institutionalization of
Progress Reports (i.e. compilation of monitoring reports per project),
to serve as transition materials to acquaint the relevant agencies on
the PPP projects
Timeline: Every close of the year
Report on Customer Satisfaction and Feedback
Service Provided Policy Formulation
Assessment Period 2019 2nd semester
Total number of feedback forms sent out 2
Total number of feedback forms received 2
0
0.5
1
1.5
2
2.5
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission ofoutput is within set
deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Resp
on
den
ts
Report on Customer Satisfaction and Feedback
Service Provided Policy Formulation
Assessment Period 2020 1st semester
Total number of feedback forms sent out 3
Total number of feedback forms received 3
0
0.5
1
1.5
2
2.5
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission ofoutput is within set
deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Res
po
nd
en
ts
Report on Customer Satisfaction and Feedback
Service Provided Project Evaluation
Assessment Period 2019 2nd semester
Total number of feedback forms sent out 3
Total number of feedback forms received 3
0
0.5
1
1.5
2
2.5
3
3.5
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission ofoutput is within set
deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Resp
on
den
ts
Report on Customer Satisfaction and Feedback
Service Provided Project Evaluation
Assessment Period 2020 1st semester
Total number of feedback forms sent out 1
Total number of feedback forms received 1
0
0.2
0.4
0.6
0.8
1
1.2
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission ofoutput is within set
deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Resp
on
den
ts
Report on Customer Satisfaction and Feedback
Service Provided Project Monitoring
Assessment Period 2019 2nd semester
Total number of feedback forms sent out 7
Total number of feedback forms received 7
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission ofoutput is within set
deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Resp
on
den
ts
Report on Customer Satisfaction and Feedback
Service Provided Project Monitoring
Assessment Period 2020 1st semester
Total number of feedback forms sent out 6
Total number of feedback forms received 6
0
1
2
3
4
5
6
7
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission of outputis within set deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Resp
on
den
ts
Report on Performance of External Providers
External Provider Deliverables
Jose Barroco, LGU Project Finance
Specialist
• Assistance in the review and evaluation of project technical documents
• Basic and advanced training on economic and demand analysis
Pura Vita Pedrosa, Environmental
Safeguards & Resettlement Expert
• Comments/inputs to draft sectoral guides
• Consultation on safeguards and environmental matters
Prakash Rao, Project Finance Specialist • Comments/inputs on PPP sectoral guides
• Technical assistance in the development of COA’s PPP Audit Guidelines
• Comments/inputs on unsolicited projects
Vaughn Montes, Risk Management Advisor Consultation on financial matters and VFM
Lea Odulio, Financial Sector Specialist Consultation on financial matters and VFM
Johan Martinez, LGU PPP Infrastructure
Specialist
• Comments/inputs on PPP sectoral guides
• Assistance in the review and evaluation of project technical documents.
Manuel Manaligod, LGU PPP Legal
Specialist
• Comments/inputs on PPP sectoral guides
• Review of draft CA and legal aspects of proposed PPP projects
• Continuous consultation on LGU PPP project issues and concerns
Eric Dykimching, Joint Venture (JV)
Specialist
• Review of draft CA and legal aspects of proposed PPP projects
• Consultation on JV project issues and concerns
Joselito Vital, PPP Health Specialist Technical assistance in the development of PPP Health sectoral guide
Note: Evaluation of the consultants follows the ADB procedures (i.e. c/o ADB)
Report on Change Management
CHANGES DESCRIPTION
Expanded the coverage of core
processes in the Service Operations
Manual, and added the following:
• Formulation of Other Instruments
Involving PPPs
• Submission of Reports Related to
the Implementation of PPP Projects
To harmonize the processes with the external
services listed in the PPP Center’s Citizen’s
Charter
Renamed the following core processes:
• Monitoring and Facilitation of the
Implementation of PPP Projects
• Review and Evaluation of the
Different Aspects of Proposed PPP
Projects
Adequacy of Human Resources
Director IV/III
Policy Formulation
Project Evaluation
Project Monitoring
Secretary
PFPEMS
Service Organizational Structure
PO V
PO IV
PO III
PO III
PO II
PEO V
PEO IV
PEO III
PEO II
PEO II
PEO V
PEO IV
PEO III
PEO III
PEO III
PEO II
PEO II
PEO II
PEO II
PEO II
JUSTIFICATION:
• Need for additional planning officers to
spearhead the PPP Act advocacy and
development of new PPP-related policy
instruments
• Need for additional project officers to
handle the influx of proposed PPP projects
• Need for a separate unit to focus on
monitoring and facilitating the
implementation of existing and upcoming
local PPP projects
PEO V
PEO IV
PEO III
PEO III
PEO II
PEO III
PEO III
PEO II
PEO III
PEO III
PEO II
PEO II
PEO II
Plantilla Vacant Proposed
Additional
(2020)
Proposed
Additional
(2021)
Director 2 0 - -
Division
Chief
3 0 - -
Technical
Staff
17 2 6 7
Admin
Staff
1 0 - -
Total 23 2 6 7
2020 Management Review
September 18, 2020
MS Teams Link
Policy Formulation, Project
Evaluation and Monitoring Service
Outline of Presentation
1. Changes in External and Internal issues
2. Updates on Service Risk Assessment Matrix
3. Summary of Customer Satisfaction and Feedback from Stakeholders
4. Issues concerning the performance of External Providers (if any)
5. Report on change management (Change in processes)
6. Resource needs (Human Resource, Physical Resource, Financial Resource)
Changes in External and Internal issues
EXTERNAL ISSUES
• Failure to enact the PPP Act under this Congress
• Change in leadership of key agencies/ bodies
• Incomplete and poor quality of submissions from Implementing Agency/ies to the
ICC
• Lack of ICC policy on standard terms and parameters for negotiation for unsolicited
projects
• No written ICC issuances/guidelines specifically for PPP projects
• Difficulty in gathering data on awarded PPP projects due to restricted travels and
confidentiality issues raised by the Implementing Agencies
INTERNAL ISSUES
• Lack of fast and reliable internet connection at home
• Inability to conduct face-to-face coordination meetings with the stakeholders
Service Risk Management Matrix
Risk Event : Failure to enact the PPP Act under this Congress
Risk Level: High
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Inability of policy and law-
making bodies to agree on a
unified PPP Act.
(1) Development and
maintenance by PPP Center
officials and employees of
good relations with the
members of policy and law-
making bodies
(2) Preparation and
participation in meetings and
consultations on the drafting
of the PPP Act
Finalization of the EBV of the
PPP Act and submission to
the Senate and Congress
Timeline: Continuous
PPP Center
Officials, PFD
Change in leadership of key
agencies/ bodies
Conduct of briefing for the
new official and their staff
Strengthen relations with the
new official and their staff
Timeline: As needed
PPP Center
Officials, PFD
Service Risk Management Matrix
Risk Event : Delay in evaluation of project for ICC approval
Risk Level: High
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific
Person)
Incomplete and
poor quality of
submissions from
Implementing
Agency/ies to the
ICC
(1) Initial check and feedback provided to the
ICC Core Secretariat to facilitate request of
lacking documents for proposed projects for
approval
(2) Development by PED of the USP and SP
Assessment Forms as guide in the conduct of
review
Once developed USP and SP
assessment forms have been
adopted by the ICC, coordinate with
other units (e.g. PFD, PDS, CBKMS)
in farming out these forms and
capacitating IAs in using these.
Timeline: 1st Sem 2021
Directors,
PFPEMS;
PED
Lack of ICC
policy on
standard terms
and parameters
for negotiation for
unsolicited
projects
(1) Note lessons learned and reference data
from previously evaluated projects
(2) Document and use as reference previous
ICC and NEDA Board decisions
(3) Development of the Parameters, Terms and
Conditions for Negotiation (Form) to serve as
guide in discussions during the approval stage
Once developed Parameters, Terms
and Conditions for Negotiation
(Form) have been adopted by the
ICC, coordinate with other units (e.g.
PFD, PDS, CBKMS) in farming out
these forms and capacitating IAs in
using these.
Timeline: 1st Sem 2021
Service Risk Management Matrix
Risk Event : Difficulty in gathering data on awarded PPP projects (1/2)
Risk Level: High
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific
Person)
Restricted travels
due to COVID-19
pandemic, and
the government's
declaration of
State of Public
Health Emergency
on March 8, 2020,
and imposition of
quarantine
protocols
(1) Close coordination with the IAs, LGUs, WDs,
and other agencies through online
communication platforms.
(2) Conduct desk research for newly awarded
PPP projects, for updating of the database
(3) Maintain collaboration with NEDA Central
Office for the JV projects implemented by
GOCCs, following the NEDA JV guidelines
Request for the inclusion of PPP/JV
information in the DILG-LGU profile of the
LGPMS for the updating of database
Timeline: First semester 2021, subject to
the approval of DILG for the inclusion of
PPP/JV information
As instructed by SKKC, consider issuing a
JMC on monitoring PPP Projs not covered
by the BOT law
Timeline: 2021
Directors,
PMD
Service Risk Management Matrix
Risk Event : Difficulty in gathering data on awarded PPP projects (2/2)
Risk Level: High
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific
Person)
Confidentiality
issues raised by
the Implementing
Agencies
(1) Request the IAs for the PPP contract or JV
Agreement and other relevant documents, in the
letter for the conduct of site visit
(2) Request for DOJ Opinion on the PPPC's right
to access confidential project documents
PMD to inform the IAs that the PPPC has
the right to access confidential project
documents, once the DOJ renders a
favorable opinion
Timeline: Implementation is dependent on
DOJ's action re: PPP Center's request
Service Risk Management Matrix
Risk Event : Stakeholders' negative viewpoint on PPPs due to government payments in the form
of penalties arising from unfulfilled contractual obligations by the IAs, and complaints received
on the projects from the affected stakeholders
Risk Level: Moderate
Root Cause Existing Controls Risk Treatment/ Opportunity
Owner
(Division /
Specific
Person)
IAs lack of capacity
in undertaking PPP
projects, including
resolving
implementation
issues
(1) Provide assistance in resolving project
issues through facilitating coordination
activities with concerned stakeholders,
issuance of legal opinions, among others
(2) Provide capacity building activities
based on IA needs
(1) Advice the implementing agencies to establish an implementation
unit for PPPs that will manage the project and come up with a
contract management plan to ensure timely delivery of obligations;
(2) Request to convene the Technical Working Group on Contingent
Liabilities (CL-TWG) to discuss and finalize the Implementing Rules
and Regulations for the Risk Management Program;
(3) Showcase success stories of PPP projects through knowledge
products, posting project info on PPPC online platforms, capacity
building activities, etc.
Timeline: Continuous
Directors,
PMD
Change in leadership
within the IA that
may result to
modifications in the
PPP
contract/structure
Orientation with the new project
management office to familiarize them
with the project
Strengthen knowledge management through institutionalization of
Progress Reports (i.e. compilation of monitoring reports per project),
to serve as transition materials to acquaint the relevant agencies on
the PPP projects
Timeline: Every close of the year
Report on Customer Satisfaction and Feedback
Service Provided Policy Formulation
Assessment Period 2019 2nd semester
Total number of feedback forms sent out 2
Total number of feedback forms received 2
0
0.5
1
1.5
2
2.5
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission ofoutput is within set
deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Resp
on
den
ts
Report on Customer Satisfaction and Feedback
Service Provided Policy Formulation
Assessment Period 2020 1st semester
Total number of feedback forms sent out 3
Total number of feedback forms received 3
0
0.5
1
1.5
2
2.5
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission ofoutput is within set
deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Res
po
nd
en
ts
Report on Customer Satisfaction and Feedback
Service Provided Project Evaluation
Assessment Period 2019 2nd semester
Total number of feedback forms sent out 3
Total number of feedback forms received 3
0
0.5
1
1.5
2
2.5
3
3.5
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission ofoutput is within set
deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Resp
on
den
ts
Report on Customer Satisfaction and Feedback
Service Provided Project Evaluation
Assessment Period 2020 1st semester
Total number of feedback forms sent out 1
Total number of feedback forms received 1
0
0.2
0.4
0.6
0.8
1
1.2
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission ofoutput is within set
deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Resp
on
den
ts
Report on Customer Satisfaction and Feedback
Service Provided Project Monitoring
Assessment Period 2019 2nd semester
Total number of feedback forms sent out 7
Total number of feedback forms received 7
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission ofoutput is within set
deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Resp
on
den
ts
Report on Customer Satisfaction and Feedback
Service Provided Project Monitoring
Assessment Period 2020 1st semester
Total number of feedback forms sent out 6
Total number of feedback forms received 6
0
1
2
3
4
5
6
7
Delivers courteousservice
Acknowledgesreceipt of emails
Gives clearexplanation in
understanding theoutput
Delivers accurateoutput as requested
Delivers easy-to-understand, concise,and coherent output
Provides promptservice
Submission of outputis within set deadline
Poor Unsatisfactory Satisfactory Very Satisfactory Outstanding
Nu
mb
er
of
Resp
on
den
ts
Report on Performance of External Providers
External Provider Deliverables
Jose Barroco, LGU Project Finance
Specialist
• Assistance in the review and evaluation of project technical documents
• Basic and advanced training on economic and demand analysis
Pura Vita Pedrosa, Environmental
Safeguards & Resettlement Expert
• Comments/inputs to draft sectoral guides
• Consultation on safeguards and environmental matters
Prakash Rao, Project Finance Specialist • Comments/inputs on PPP sectoral guides
• Technical assistance in the development of COA’s PPP Audit Guidelines
• Comments/inputs on unsolicited projects
Vaughn Montes, Risk Management Advisor Consultation on financial matters and VFM
Lea Odulio, Financial Sector Specialist Consultation on financial matters and VFM
Johan Martinez, LGU PPP Infrastructure
Specialist
• Comments/inputs on PPP sectoral guides
• Assistance in the review and evaluation of project technical documents.
Manuel Manaligod, LGU PPP Legal
Specialist
• Comments/inputs on PPP sectoral guides
• Review of draft CA and legal aspects of proposed PPP projects
• Continuous consultation on LGU PPP project issues and concerns
Eric Dykimching, Joint Venture (JV)
Specialist
• Review of draft CA and legal aspects of proposed PPP projects
• Consultation on JV project issues and concerns
Joselito Vital, PPP Health Specialist Technical assistance in the development of PPP Health sectoral guide
Note: Evaluation of the consultants follows the ADB procedures (i.e. c/o ADB)
Report on Change Management
CHANGES DESCRIPTION
Expanded the coverage of core
processes in the Service Operations
Manual, and added the following:
• Formulation of Other Instruments
Involving PPPs
• Submission of Reports Related to
the Implementation of PPP Projects
To harmonize the processes with the external
services listed in the PPP Center’s Citizen’s
Charter
Renamed the following core processes:
• Monitoring and Facilitation of the
Implementation of PPP Projects
• Review and Evaluation of the
Different Aspects of Proposed PPP
Projects
Adequacy of Human Resources
Director IV/III
Policy Formulation
Project Evaluation
Project Monitoring
Secretary
PFPEMS
Service Organizational Structure
PO V
PO IV
PO III
PO III
PO II
PEO V
PEO IV
PEO III
PEO II
PEO II
PEO V
PEO IV
PEO III
PEO III
PEO III
PEO II
PEO II
PEO II
PEO II
PEO II
JUSTIFICATION:
• Need for additional planning officers to
spearhead the PPP Act advocacy and
development of new PPP-related policy
instruments
• Need for additional project officers to
handle the influx of proposed PPP projects
• Need for a separate unit to focus on
monitoring and facilitating the
implementation of existing and upcoming
local PPP projects
PEO V
PEO IV
PEO III
PEO III
PEO II
PEO III
PEO III
PEO II
PEO III
PEO III
PEO II
PEO II
PEO II
Plantilla Vacant Proposed
Additional
(2020)
Proposed
Additional
(2021)
Director 2 0 - -
Division
Chief
3 0 - -
Technical
Staff
17 2 6 7
Admin
Staff
1 0 - -
Total 23 2 6 7
Outline of Presentation
1. Changes in External and Internal issues
2. Updates on Service Risk Assessment Matrix
3. Summary of Customer Satisfaction and Feedback from Stakeholders
4. Issues concerning the performance of External Providers (if any)
5. Report on change management (Change in processes)
6. Resource needs (Human Resource, Physical Resource, Financial Resource)
Service Internal and External Issues
INTERNAL ISSUES EXTERNAL ISSUES
Ability of the Admin Service to readily provide the support services given the Work from Home limitations/challenges
• Need to develop interim work systems, procedures, guidelines
• Delay/timeliness of some procurement activities
• Interpretation and Application of Policies and Guidelines to the current situation Service Obligation for Online
Trainings OT
Declaration of the National Health Emergency due to COVID-19 Pandemic which affected normal work operations
Limited suppliers participating to procurement activities, or to timely respond to market analysis, RFQ, bid submissions, post qualification documents, etc.
Alignment of interpretation with regulatory agencies
Service Internal and External Issues
INTERNAL ISSUES EXTERNAL ISSUES
• Inaccessibility of files to do remote/wfh tasks especially during the ECQ Period
• Volume of work vis-à-vis wfhlimitations have increased stress level-need to enhance Wellness Program to include Socio-psychological-physical components to respond to challenges of wfh; and need to develop other Employee Engagement Programs and capacities
Intermittent or poor internet connectivity
Service Internal and External Issues
INTERNAL ISSUES EXTERNAL ISSUES
Backlog in some 1st sem Targets
Creation of the Integrated Facility Management Database
Conduct of the Emergency Preparedness Assessment Survey
Monthly reports to COA for March-June 2020 due to the inaccessibility of ENGAs
Budget limitations as an effect of DBM NBC 580 where some PAPs are discontinued or 10% of the budget were discontinued
Service Risk Management Matrix
Risk Event : Longer processes due to work from home arrangementRisk Level: 4
Root Cause Existing ControlsRisk Treatment/
Opportunity Owner
Declaration of national health
emergency and imposition of
community quarantine
Implementation of online
processes, digital signatures
Remote or online
processing
FDHRDGSD
Slow or intermittent internet
connectivity
Provision of communication
expense
Provision of
communication expense
reimbursement/internet
connectivity support
allotment
Report to office
physically
FD
Unavailability of
documents/records
Implementation of Interim
Records Management
Remote access to
records/documents
Kknowledge Hub
MISD
Reporting to
Office/Physically
securing files from the
office
SD
Service Risk Management Matrix
Risk Event : Health Risk for Skeleton WorkforceRisk Level: 4
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
COVID-19 pandemic Implementation of the
Report to Office Approval
Enforcement of health,
sanitation and safety
protocols for skeleton
workforce as defined in
the OC on AWA
SD
Procurement and
installation of health and
safety supplies and
materials (sneezeguard,
masks, goggles, hygienic
products, etc)
GSD
Service Risk Management Matrix
Risk Event : Higher Stress Level among staffRisk Level: 4
Root Cause Existing ControlsRisk Treatment/
Opportunity
Owner
(Division /
Specific
Person)
Work limitations due to
COVID-19 pandemic
Adoption of AWA More staff engagement
activities, no work beyond
office hours/weekends
HR, PEO, SD
Limited plantilla position Multi-tasking, OT, carrying
additional workload
Proposal for
organizational
expansion
Set internal deadlines
to allow buffer time
Request for extension
of deadlines
Enhance
capacities/competenci
es of staff
SD
DC
Report on Customer Satisfaction and Feedback
Service Provided For Processing of financial claims through LDDAP-ADA
Assessment Period 1st Semester 2020
Total number of feedback forms sent out 6
Total number of feedback forms received 6
0
1
2
3
4
5
6
7
Poor Unsatisfactory Satisfactory VerySatisfactory
Outstanding
Question 1 Question 2 Overall
Finance Division
Report on Customer Satisfaction and Feedback
Service Provided For Processing of Request for Certification (Received
salaries/remittances)
Assessment Period 1st Semester 2020
Total number of feedback forms sent out 17
Total number of feedback forms received 5
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Poor Unsatisfactory Satisfactory VerySatisfactory
Outstanding
Question 1 Question 2 Overall
Finance Division
Report on Customer Satisfaction and Feedback
4
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
5
5.1
Professionalism Communication Accessibility Responsiveness Process ProcurementDocuments
Payment
Client Satisfaction Survey for Suppliers
Customer Satisfaction Survey for Suppliers 2nd Sem 2019 Customer Satisfaction Survey for Suppliers 1st Sem 2020
General Services Division
Suppliers
Report on Customer Satisfaction and Feedback
Service Provided: HRD Documents
Assessment Period: 2016 to August 2020
Total number of feedback forms sent out: 394
Total number of feedback forms received: 272
Human Resource Division
Report on Customer Satisfaction and Feedback
68
28
30 0
27
19
4
0 00
10
20
30
40
50
60
70
80
Outstanding Very Satisfactory Satisfactory Unsatisfactory Poor
How satisfied are you with the recruitment process?
2019 2020
Report on Change Management
• Development of Interim process flows for HRD, GSD, FD for online transactionsRecords Management Transport Management Property and Supply Management Procurement L&DRSPDelegation of AuthoritiesAlternative Work Arrangement at PPPCOnline Submission of Reports to Regulatory and Oversight AgenciesUploading to the Knowledge Hub Etc.
• Budget and Treasury Management System (BTMS) will be rolled out this October.
• Client Satisfaction Survey Form for GSD
Are there any changes made on your Service Operations Manual?Changes in your processes?
Please list them down and describe the changes made and the reason for the change.
Adequacy of Human Resource
Please provide the number of proposed additional positions
Plantilla Vacant Proposed Additional (2020)
Proposed Additional (2021)
Director 1
Division Chief
3
Technical Staff
14 1 8
Admin Staff
2
Total 20 0 1 8
SD
HRD FD GSD
AA III
Creation of an L & D Division
Creation of a Procurement Unit