AARP. See American Association of Retired Persons (AARP) ability ...

Index

AA

AARP. See American Association of Retired Persons (AARP)

ability, 353Academic Skills and Abilities

civil engineering, 581computer-aided design, 491computer hardware development,

287educational camp director, 383e-travel, 249food services, 69information technology consulting,

343manufacturing, 157paper manufacturing, 437physical therapy clinic, 635software development, 211

access cards, 207accommodation, for persons with

disabilities, 278, 280accountant, 300accounting

balance sheet, 304for business, 300–301as business function, 102computerized, 305defi ned, 300electronic data interchange (EDI)

and, 300fi nancial claims in, 301–302fi nancial reports and, 301fi nancial statements, 302–305generally accepted accounting

principles (GAAP), 301income statement, 303“language of business,” 301property ownership and control,

301–302questionable, 301statement of cash fl ows,

304–305terms used in, 301–302See also fi nancial plan

accounting equation, 302accounting period, 302accounting software, 143, 300, 303,

304, 336accounts payable, 302accounts receivable, 301Ace Hardware, 393ACORN. See Association of

Community Organizations for Reform Now (ACORN)

action-orientation, of successful entrepreneurs, 77

action plan, for fi nancial goals, 500actual cash value

collision insurance, 606homeowners insurance, 613

actual damages (insurance), 611adaptation to change, 354adaptive technologies, 278ad campaigns, 240additional living expenses insurance,

611, 612addition, of multiple numbers, 512Adecco (employment agency), 359Adobe InDesign desktop publishing

software, 336Advanced Physical Therapy, P.C.,

585, 634–635advertising

bait-and-switch tactic, 410as consumer information source,

429, 431for credit cards, 478cross-cultural, 237defi ned, 103, 235emotional, 396false, 182humor in, 236information in, 396out of state, 182rational, 396slogans, 235studying, by consumers, 396top 10 companies by dollars

spent, 236advertising agencies, 240advertising media

cross-cultural advertising, 237direct-mail, 237directory, 237infomercials, 236magazines, 236mass media, 235newspapers, 235online, 238outdoor, 238print media, 235radio, 237television, 236transit, 238webcasting, 238why companies advertise, 235See also media measurement;

media rates; target marketsadvertising rates. See media ratesAetna, 627

African Americans, in management positions, 279

ageAge Discrimination in Employment

Act, 280baby boom generation, 279, 354of computer users, 314, 315of employees, work permits and,

367life expectancy chart, 622older workers, 259of people uninsured, 628of retirement, working past, 279retirement account balances by,

532of U.S. workers, 279

Age Discrimination in Employment Act, 280

ageism, 280agency bonds, 550aggressive portfolio, 162Agora Partnerships, 100agreements. See business

agreements, protectingagriculture

gross domestic product (GDP) and, 50

subsidies for, 187agriculture-based economy, 39air bags, 595algebra

equations, 18, 106, 122, 146, 154

graphing, quantitative relationships, and, 34

solving for the unknown, 380variables and expressions, 4

algebraic expressions, 4, 74Alienware, 253, 286–287alliances, in trade, 172–173allocation of resources, by

governments, 189allowance (teen income), 500Alternative Board, The (TAB), 118American Association of Retired

Persons (AARP), 259, 397American City Business Journals, 78American Express, 451American Stock Exchange (Amex),

557Americans with Disabilities Act (ADA),

62, 280Amex. See American Stock Exchange

(Amex)

694 Index

694_725 IN-874768.indd 694694_725 IN-874768.indd 694 9/7/06 11:13:08 AM9/7/06 11:13:08 AM

Indexanalysis

fundamental, 140technical, 140See also data analysis

angel investors, 292annual fee, on credit cards, 462annual percentage rate (APR), 447,

461antitrust laws, 182, 408anti-virus software, 321apartment buildings, as investment

property, 570Apple Computer Inc., 329, 408

OS X, 334Windows for, 334

appliancesconsumer protection for, 424loans for, 466, 467

application (job), 259application programs (software),

334–336appositive, 324appraisals, employee (performance),

264APR. See annual percentage rate

(APR)aptitude, 353aQuantive Inc., 242Arbitron Company, 241area, formulas for fi nding, 106, 324,

394ASCII code, 318ASEAN. See Association of Southeast

Asian Nations (ASEAN)Asian demographic, U.S., 279Ask Standard & Poor’s

balance sheet, 270bonds, 4, 388budgeting, 512corporate fi nancial performance

and the effect on credit quality, 544

credit cards, 20credit risk assessment, 586debt, advantages of, 442diversifi cation, 92earnings and the P/E ratio, 254employee stock options, 364fi nancial risk, 36hedge funds, 496industry classifi cations, 232industry surveys, 216insurance, term and whole life,

618insurance, vehicle and property,

602investment alternatives, 162

investment goals, 108investment types, 178investor protection, 420long-term investment strategy, 74professional help with investing,

124researching stocks, 140, 310retirement plan: IRAs, 348savings accounts, 528statistical analysis, 194stock buying strategies, 326stock market fl uctuations, 474taxes and investing, 404time value of money, 52variable and fi xed rate loans, 458venture capital, 292

asset category, 92assets

of business, 296current, 301defi ned, 301fi xed, 301

Association of Community Organizations for Reform Now (ACORN), 397

Association of Southeast Asian Nations (ASEAN), 173

Atlanta, Georgia, housing costs, 569attendance, perfect, of value to

employers, 374attitude, in job search, 369audience, for media types, 241audit, 300Australia, 166, 167, 171Austria, 173authoring tools, 278autocratic leadership style, 132automatic teller machines (ATMs),

315, 521automobiles

eco-cars, 60technology and, 171See also vehicle insurance

autonomous underwater vehicles (AUVs), 610

Avenue A∣Razorfi sh, 242average, 194, 402. See also meanaverage household expenses, 502,

504avoiding risk, 594

BB

baby boom generation, 279, 354background checks, 260, 595bait-and-switch tactic, 410

balance of trade, 166balance sheet, 270, 304balancing a checkbook, 522, 523Baltimore, Maryland, housing costs,

569bank accounts, 198bank credit cards, 451bank failures, 46“bank holiday,” 46bank reconciliation, 523bank route number, 520, 527bankruptcy, 485banks

checking accounts, 199checks, 199collateral, 199commercial, 202credit cards, 200credit risk assessment, 586customer accounts, 198–199cycle of business, 199deposits, 198direct deposit, 199e-banking, 518electronic funds transfer (EFT),

199fee negotiation, 430fi nancial advice from, 200as fi nancial institution, 198full-service, 202functions of, 198–200insurance against loss, 538interest paid and charged, 199investment, 198lending money, 199–200, 452license/charter of, 202loan types, 200money market deposit accounts,

537money storage function, 198profi t earned by, 199, 202safe-deposit box rental, 200savings accounts, 199, 536Swiss, 531transferring money, 199trust departments, 200universal, 202withdrawals, 198See also checking accounts and

checks; savings accountsbank statements, 522banner ads, 151, 238bar graphs, 50, 362, 510Barnall, Bryan, 626Barnes & Noble, 149Barney, Keri, 3, 68–69barriers to trade, 57, 250

Index 695

Indexbarter, 197BBB Wise Giving Alliance, 430bear market, 474behavior, unethical, 55Belgium, 173beliefs, in corporate culture, 275Ben & Jerry’s, corporate culture of,

275benefi ciary, of life insurance policy,

621benefi ts (job), 258Bequelin, Nicholas, 181Better Business Bureau (BBB), 430“Big Four” accounting fi rms, 300billboards, as advertising medium,

238Bill Me Later payment system, 450biometric devices, 329, 340, 520biotechnology, 61“Black Tuesday,” 46bloggers, fi nancial plans of, 500blue-chip stocks, 559board of directors, 97bodily injury liability insurance, 605body language, 369bond discount, 548bond funds, 178bondholders, 544bonds

advantages and disadvantages, 552

agency (federal), 550aim of, 564calling of, 551corporate, 551coupon rate, 548current yield of, 544defi ned, 178, 544, 548discount, 548dividends, 564face value, 548federal, 548–550infl ation and, 552interest rate on, 548maturity date, 548municipal, 551prices, 548prospectus, 564risks, 564secure, 548speculative, 548taxes on, 550, 551Treasury bills (T-bills), 549Treasury notes, 550types of, 388U.S. savings bonds, 550

bonus programs, 262

bookkeeping software, 143Borders Books & Music, 259“borrow until payday” loans,

452–453Boston, Massachusetts, housing

costs, 569boycott, 414brainstorming, 103brand identity, 352branding, sensory, 240brand-name products, 392brands

global, 391local, 10national, 10

Braverman, David, 533Brazil, 393breach of contract, 183break-even point, 222Breed, Allen, 595bribery, 296

defi ned, 55view of, in different cultures, 55,

274brick-and-mortar businesses, 149Bridgestone Corporation, 428broadcast media rates, 243Brobeck, Stephen, 430brokerage fi rms, 204, 537Brunei, 173budget defi cit, 42budgeting, 503

average household expenses, 504budget, defi ned, 504cash fl ow and, 512importance of, 504for IT productivity, 505money management, defi ned, 504software for, 506step 1: set your fi nancial goals,

505step 2: estimate your income,

505step 3: budget for unexpected

expenses and savings, 506step 4: budget for fi xed expenses,

507step 5: budget for variable

expenses, 507step 6: record what you spend,

507step 7: review spending and

saving patterns, 507taxes and, 505

budgetsconsumer, 391, 398defi ned, 391, 504

for fi nancial plan, 298wants and needs and, 10

budget surplus, 42budget variance, 507bulk quantities (buying in), 394bull market, 474bureaucracy, of a company, 276Bureau of Labor Statistics (BLS)

computer use statistics, 145fastest growing occupations

predictions, 45business

competition and, 13computers for, 329–330defi ned, 12employee screening and training

as risk reduction technique, 595factors of production, 23–26functions of, 13government as regulator and

provider, 180–189protection of consumers by,

430–431provisions of, 12risk reduction in, 595

business activities, 11business, defi ned, 12competition, 13elements of, 14profi t, 12

business agreements, protecting, 182–183

business assets, 296business concept, in business plan,

84business culture, 273. See also

culture, in businessbusiness cycle, 43

current assets and, 301defi ned, 44depression, 46model, 44prosperity, 44, 45recession, 44, 45recovery, 47

business decision making, 10employees acting in best interest

of the employer, 57ethical, 58

business ethics, 54, 55focus of, 60summary, 64See also ethics

business etiquette, 274business functions, 99, 101

fi nance and accounting, 102interdependency of, 103

696 Index


IndexCalhoun, John, 495, 580–581calling a bond, 551CAM. See computer-aided

manufacturing (CAM)Cambodia, 173Canada, 393

currency of, 167North American Free Trade

Agreement (NAFTA) and, 172–173

canceled check, 515, 522capacity, in creditworthiness, 463capital

in creditworthiness, 463defi ned, 296equity, 292owner’s equity as, 302start-up, 296venture, 292

capital gain, 555, 562capital goods, 25capitalism, 29capital loss, 555, 562capital resources, 25career, preparation for, 350

adapting to change, 354career, defi ned, 351changing nature of work, 354decisions about work, 351interests, talents, hobbies, 352job or occupation, defi ned, 351online self-assessment, 353self-awareness and, 351–353skills, abilities, aptitudes,

personality, 353values, 353

CareerBuilder.com, 353career clusters, 356career counselors, 356career ladder, 357career path, examples

civil engineering, 581computer-aided design, 491computer hardware development,

287educational camp director, 383e-travel, 249food services, 69information technology consulting,

343manufacturing, 157paper manufacturing, 437physical therapy clinic, 635software development, 211

career plan development, 355career clusters, 356career counselors, 356

management, 102marketing, 102production and procurement, 102

business insurance, 611business management. See

management functions; management structures

business organization types, 94cooperatives, 98corporations, 4, 79, 97, 275franchise, 98nonprofi t, 98partnerships, 79, 96sole proprietorships, 79, 81,

95–96summary, 104See also individual organization

typesbusiness plan, 82, 660–673

checklist for, 83company description, 84competitive analysis, 85contingency plan, 87cover page, title page, table

of contents, and supporting documents, 87

defi ned, 83developing, illustrated, 86executive summary, 83fi nancial plan, 86growth plan, 86industry overview, 85management team plan, 84market analysis, 85marketing plan, 85operational plan, 86organizational plan, 86parts of, 83–87product and service plan, 84as product development stage,

226vision and mission statements,

84business risk, 589business trends, 70–71business types, 99

intermediaries and wholesalers, 101

manufacturers, 100processors, 100producers, 100retailers and service businesses,

101BusinessWeek, 501

BusinessWeek Reader and Case Study

Alternative Board, The (TAB), 118banking fees, 430brand identity and logos, 352China and Internet controls, 181Chinese business relationships

and customs, 220collaboration software, 391converting written words to math,

318copper, as precious resource, 572corporate culture, of Men’s

Wearhouse, 275credit scores of college students,

462digital books, 334electronic payments, 203employee bonus programs, 262employee mobility, 143e-waste (recycling electronic

refuse), 408fi nancial plans of bloggers, 500fi scal fi tness for teens, 533foreign entrepreneurs, help for,

100fund managers, 558Gapminder (global-development

statistics), 24global checking, 517global MBA students, 170health-care coverage, 626identity theft, 482innovation in new businesses, 78insurance coverage, 607investment protection, 594Mindjet software, 14newspapers and the electronic

age, 39super technicians (Japan), 369sustainable development, 60tax preparation, 295television viewing habits,

measurement of, 242writing skills, 132

buyer’s remorse, 516buying on credit, 302, 492–493buying on impulse, 398byte, 332

CC

cable connections, for Internet access, 318

CAD. See computer-aided design (CAD)

Index 697

www.CareerBuilder.com

Indexcareer ladder, 357education and training plan, 359employment agencies, 359entry-level jobs, 357experience plan, 359goal achievement, 359goal setting, 358, 359graduation plan, 358information on careers, 356–357internships, 357job shadowing, 357networks, 356outsourcing, 357plot your career course, 358–359regrouping after job loss, 357skills for success, 356supply and demand and, 357volunteerism, 357written sources of information,

356See also Preparing for a Career—

Self-Assessment ChecklistCareer Profi le. See Real-World

Business and Career Profi lecareers

healthy, job stress and, 358in technology, 145See also specifi c job topics

car loans, 452, 466, 467car sharing, 98cash, digital, 202cash advance, from credit card, 462cash budget, 298cash fl ows, 304–305, 512cash-value insurance, 622catalog shopping, 237, 394catastrophe insurance, 627CD. See certifi cate of deposit (CD)CD-ROM drives, 332celebrity endorsements, 222cell phones, 144Central America, 100centralized organization structure,

116central processing unit (CPU), 331central tendency, measures of, 122,

564certifi cate of deposit (CD)

defi ned, 528, 537infl ation and interest rates, 539interest rate on, 537maturity date, 537penalty for early withdrawal, 533

Chai, Ling, 161, 210–211change, adapting to, in the working

world, 354channel of distribution, 221–222

character, in creditworthiness, 463character and personality traits,

signals ofbody language, 369extracurricular activities, 370personal impression, 370school performance, 370

charge accounts, 450charisma, 130Charles Schwab, 556charter

of banks, 202of corporations, 97

chartscomparison benefi ts of, 36purpose of, 176reading, 456, 562

chat room, 339Check 21 Act (Check Clearing for the

21st Century Act), 520CheckFree, electronic payments

company, 203checking accounts, 199checking accounts and checks, 514,

519account security, 516–517account statements, 521balancing the checkbook, 522,

523bank reconciliation, 523bank statements, 522canceled checks, 515, 522cashing a check, 522check, defi ned, 515Check 21 Act, 520check-handling guidelines, 522check register, 521debit card and, 518deposits, 521–522direct deposit, 516endorsement, 515, 522fi nding errors, 523global checking, 517how checking accounts work, 515interest-bearing account, 516joint accounts, 516online banking (e-banking), 518opening a checking account, 515outstanding checks, 523overdraft protection, 517–518payee, 515, 521regular checking account, 516signature card, 516–517stop payment order, 518summary, 524tracking transactions, 520, 521

writing a check, 521See also savings accounts

checklistsfor new ventures, 83Small Business Administration, 78

check register, 521checks, 199Chicago, Illinois, housing costs, 569Chicago Stock Exchange, 557chief executive offi cer (CEO)

responsibilities of, 63as top-level manager, 113

child labor, 62China

business gift exchange in, 56business relationships and

customs, 220copper needs of, 572Internet controls by, 181

China Corp., 220choices

in a command economy, 30, 31consequences of (opportunity

cost), 502consumers’ responsibilities for,

413decision making and, 391in decision-making process, 9economic, 28in e-tail purchases, 150See also consumer choices;

consumer planning tipschronological résumés, 372–373Chrysler, 197ciphers, 318circle graphs, 98, 216circles, formula for area of, 324circuits, in microprocessors, 331Citigroup, 202, 517Civil Rights Act of 1964, 128Claghorn, Edward, 428claim, in insurance, 608Clayton Act of 1914, 428clearance sale, 397clicks-and mortar businesses, 149closed-circuit TV systems, 592clothing manufacturers, government

labeling requirements of, 407Coca-Cola, 165, 240, 274, 391code of ethics, 56, 57, 281coinsurance, 626collaboration, 225collaboration software, 320, 337,

391collaborative management

(coordination) tools, in groupware, 337

698 Index


Indexcollateral, 199, 292, 452, 467collectibles, investing in, 574–575collection agents, 480collision insurance, 606, 608Colombia, 165command economy, 30–31commerce. See e-commerce

(electronic commerce); interstate commerce; intrastate commerce

commercial banks, 202commercial credit, 446commercial loan, 200commercial property, 570commercial space travel, 187commission, on sale of stocks, 556commodities, 572commodities exchange, 574common stock, 556communication skills, of leaders,

128–129communications software, 335, 336communication tools, in groupware,

337community outreach, 212–213company description, in business

plan, 84comparative advantage, 167comparison shopping, 392, 394compensation, 258competition

benefi ts of, 15business decision making and, 10consumers’ right to choose and,

407defi ned, 13elements of, 13fair, 61in a market economy, 29restriction of, and consequences,

61unethical tactics in, 61See also global competition

competitive analysis, in business plan, 85

complex sentence, 154compound interest, 52

computing, 542credit card debt and, 20defi ned, 534, 541illustrated, 536Rule of 72, 534

compound sentence, 154compound words, 340comprehensive insurance coverage,

606

compulsory insurance law (vehicles), 607

computer-aided design (CAD), 315computer-aided manufacturing (CAM),

315computer-controlled machine tools,

315computer hardware, 328

data storage devices, 332defi ned, 331input and output devices, 332memory, 331microprocessors, 331portable, 331

computer mice, 332computer-related crime, 591computers

accounting and use of, 305age of users, 314, 315benefi ts of, 143for business, 329–330cookies, and user tracking, 320dangers to, 321, 591data protection, 321defi ned, 329desktop, 329importance of, 144, 329in information technology (IT), 313laptop, 329, 331as learning tools (e-learning), 330mainframe, 329in marketing, 329mobile, 313personal (PCs), 329spreadsheets and, 305tablet PCs, 329tasks accomplished by, 329types of, 329usage statistics, 145wearable, 313, 314workstations for, 330

computer software, 333application programs, 335–336groupware, 337offi ce suites, 335operating systems, 334preformatted templates, 336software, defi ned, 334Web site development programs,

337See also software

concept cars, 226condominiums (condos), 568conferencing tools, in groupware,

337confi dence, of leaders, 128confi dentiality agreements, 17

confl ict of interest, 8defi ned, 57exercise in, 111

confl ict resolution, as leadership task, 113

Connecticut, 202conservation of resources, 413conservative portfolio, 162consolidation loan, 485conspiracy to control market, 61consumer advocates, 397, 423consumer awareness, 410Consumer Bill of Rights. See

consumer rightsconsumer choices, 390

buying goods and services, 391comparison shopping, 392deciding how much to pay, 394deciding what to buy, 392deciding when to buy, 392deciding where to buy, 393–394

consumer credit, 445Consumer Credit Protection Act, 429,

478consumer credit protection agencies,

477consumer creditworthiness, 456Consumer Federation of America

(CFA), 423, 430consumer fi nance companies, 453consumer.gov, 409consumer information gathering

(preparing to shop), 396–399consumer movement, 407consumer planning tips, 395

advertisements, 396consumer publications, 397impulse buying, 398labels, 398–399online resources, 409resist pressure and gimmicks,

398sales, 397shopping choices, 397shopping lists, 398warranties, 399

Consumer Price Index for All Urban Consumers (CPI-U), 388

consumer protection, 420advertising as source of

information, 429, 431banking issues, 430BBB Wise Giving Alliance, 430Better Business Bureau (BBB),

430business consumer protections,

430–431

Index 699

IndexClayton Act of 1914, 428Consumer Credit Protection Act,

429Consumer Federation of America

(CFA), 423Consumers Union, 423customer service representatives,

431Fair Packaging and Labeling Act,

429Federal Trade Commission (FTC),

424Food and Drug Administration

(FDA), 425government consumer

organizations, 424–426import regulations, 424magazines as source of

information, 431Major Appliance Consumer Action

Program (MACAP), 424media consumer reporters, 424National Consumers League, 423National Highway Traffi c Safety

Administration, 425nongovernmental consumer

organizations, 423–424price discrimination laws, 428product recalls, 425, 428resolving the matter yourself, 423Robinson-Patman Act of 1936,

428safety belts, 428state insurance commissions,

426state licensing agencies, 426state public utilities commissions,

426testing for safety, 423trade laws, 428truth-in-advertising laws, 430truth-in-lending laws, 429Uniform Commercial Code (UCC),

429U.S. Consumer Product Safety

Commission, 425U.S. Department of Agriculture,

424See also credit laws; warranties

consumer publications, 397Consumer Reports, 397, 412, 423consumer responsibilities, 411

to be informed, 412, 413to choose carefully, 413–414to learn consumer skills, 415to seek a remedy, 415

to speak out, 414to use product safely, 414

consumer rights, 406Consumer Bill of Rights (1962),

407–410to be heard, 409to be informed, 407to choose, 407–408to consumer education, 410to have problems corrected, 409to safety, 408to service, 410

consumersbusiness and, 15complaints get results, 430defi ned, 15, 391

consumer skills, 415Consumers’ Research Magazine, 397,

412Consumers Union, 423contacting potential employers,

374–376contingency plan, in business plan,

87contracts

breach of, 183confi dentiality agreements as, 17credit card application as, 464defi ned, 182employment, 144futures, in investing, 178government enforcement of,

182–183written, verbal, or via handshake,

182controllable risk, 590controlling, as management function,

111, 112, 114convenience stores, 393cookies, 320Cool Business Careers

accountants and auditors, 309actuaries, 633advertising, marketing, and

promotions, 247architects, except landscape and

naval, 363banking, 527bill and account collectors, 457budget analysts, 511computer programmer, 341computer systems analysts, 325cost estimator, 177credit authorizers, checkers, and

clerks, 473customer service representative,

35

economist, 51education administrator, 139fi nancial analysts and personal

fi nancial advisors, 489fi nancial managers, 563human resources, training, and

labor relations managers and specialists, 269

insurance underwriter, 601interpreters and translators, 285jewelers and precious stone and

metal workers, 579loan counselors and offi cers, 209market and survey researchers,

231medical and health services

manager, 123operations research analyst, 91paralegals and legal assistants,

67public relations specialist, 419real estate brokers and sales

agents, 617sales representative, 403science technician, 435securities, commodities, and

other investments, 543state and local government,

excluding education and hospitals, 193

teacher, 381tomorrow’s jobs, 19top executive, 107Web page designer, 155

cooperativeas business organization type, 98as home type, 568

copayment, 626–627copyrights, 183Corel WordPerfect Offi ce, 335corporate bonds, 551corporate charter, 97corporate culture, 275corporations

advantages of, 97board of directors, 97charter for, 97defi ned, 79, 97disadvantages of, 97fi nancial performance and effect

on credit quality, 4government regulation of, 97limited liability of, 97limited liability companies and, 97percentage of, in the United

States, 95revenue generated by, 95

700 Index


Indexgamers, 446grace period, 462identity theft and, 482–483interest on, 451interest rates, 461late- or missed-payment fee, 462as a legal contract, 464lost or stolen, protections against,

478minimum payment, 464multipurpose, 451over-the-credit-limit fee, 462places accepting, 450–451proper use of, 20rate surfers, 446revolvers, 446selection considerations, 461single-purpose, 451travel and entertainment,

451–452user types, 446

credit counseling, 483, 484credit history, 461credit laws, 476

appealing denial of credit, 478, 479

bankruptcy, 485Consumer Credit Protection Act,

429, 478Equal Credit Opportunity Act, 478Fair Credit Billing Act, 480Fair Credit Reporting Act,

478–479Fair Debt Collection Practices Act

(FDCPA), 480federal, 477–480Federal Trade Commission (FTC)

and, 477state and federal regulations, 477summary, 486truth-in-lending laws, 429, 478usury laws, 477

credit limit, 448, 464creditors

bankruptcy and, 485contact, with credit problems, 484defi ned, 63, 302, 445, 477responsibility of businesses to, 63

credit problems, 481combining debts, 485contacting creditors, 484credit card and identity theft,

482–483credit counselors, 484fi ling bankruptcy, 485repairing, 484–485summary, 486

S corporations, 97taxes on, 95, 97

cosignor, for credit card or loan, 462Costa Rica, 173Costco, 394cost of living, 504, 569cost per thousand (CPM), in media

measurement, 241costs

of credit, 461–462of health care, 626–627of homeowners insurance, 613of housing, 569of life insurance, 624of renters insurance, 610of savings accounts, 539of vehicle insurance, 608

Council of Better Business Bureaus Foundation, 430

counselors, for career planning, 356counterfeiting, money and, 198coupon rate, 548coupons, 222, 237cover letter, with résumé, 374–375cover page, of business plan, 87CPI-U. See Consumer Price Index for

All Urban Consumers (CPI-U)CPM. See cost per thousand (CPM),

in media measurementCrate & Barrel, 394creative economy, 78creative properties, protecting

copyrights, 183patents, 183trademarks, 184

creativityinnovation and, in new

businesses, 78of successful entrepreneurs, 77,

79credit, 444, 449, 465

advantages of, 446–447advertisements for, 478amount of loan, 445annual percentage rate for

monthly payments, 447Bill Me Later payment system,

450“borrow until payday,” 452, 453business users, 445–446buying on, 302, 492–493charge accounts, 450collateral, 467commercial, 446considerations before using, 448consumer fi nance companies,

453

consumer users, 445credit history, development of,

461credit limit, 448credit ratings, 446, 447debtors and creditors, 445defi ned, 445denial of, appeal for, 478, 479disadvantages of, 447–448down payment for, 467federal government as user, 446fi nance charge, 467fi xed rate interest, 466gamers, 446impact on consumer’s life, 461installment loan, 452, 466, 467interest on, 445interest rates, 466lender types, 452length of time on loan, 445loan, defi ned, 466maintaining, 468–469mortgage loan, 452, 466, 467pawnshops, 453payday advance services, 453principal on, 467rate surfers, 446revolvers, 446secured loan, 467seller-provided, 453signs of trouble, 469single-payment loan, 452smart cards vs., 451sole proprietorships’ limited

access to, 96sources of, 450–453staying within your income limits,

468unsecured loan, 467usury laws and, 477variable rate interest, 466See also collateral; credit cards

credit bureaus, 479credit cards, 460

applying for, 463banks as issuers of, 200cash advance through, 462cosignors, 462cost of, 461–462credit limit, 464credit ratings, 463creditworthiness (“three Cs of

credit”), 463debt balance, of average American

household, 447debt on, 20fees, 451, 462

Index 701

694–725 IN-874768.indd 701694–725 IN-874768.indd 701 8/29/06 3:30:10 PM8/29/06 3:30:10 PM

Indexcredit ratings, 446, 447

defi ned, 463interest rates on, 468maintaining, 468See also credit score

credit reportbureaus providing, 479defi ned, 478

credit riskassessment of, 586defi ned, 564credit sales, 305

credit score, 456for college students, 462factors affecting, 468See also credit ratings

Credit Suisse, 531credit trouble, signs of, 469credit unions, 204

insurance against loss, 538money market deposit accounts,

537savings accounts, 536as source of loans, 452

creditworthinessof bond issuers, 4“three Cs of credit” (capacity,

character, capital), 456crime prevention and risk, 592cross-cultural advertising, 237cultural barriers to trade, 57cultural diversity, 70cultural etiquette, 56, 220culture, in business, 272

business culture, defi ned, 273business etiquette, 274corporate culture, 275culture, defi ned, 273doing business abroad, 274formal culture, 276in a global economy, 273informal culture, 276marketing abroad, 274summary, 282understanding, 96

cultures, differentbusiness customs, 220cross-cultural advertising, 237culture, defi ned, 273ethics variations in, 55

currencydefi ned, 167exchange rates, 168foreign exchange market and, 168

current assets, 301current ratio, 270customer dishonesty, 590

customersbusiness’s responsibility to, 61shoplifting by, 590, 596unethical behavior of, 55

customer satisfaction, monitoring, 114

customer service, 274customer service representatives,

431customer-tracking software, 150customs, 273Cyprus, 173Czech Republic, 173

DD

d3o material, 149DaimlerChrysler, 236Dallas, Texas, housing costs, 569dash (punctuation), 122data analysis

bar graphs, 50circle graphs, 98line graphs, 26mean, median, 34, 268, 308, 402mode, 34range, 34as technology trend, 117

database management software, 335, 336

data interpretation, 232data protection, computers and, 321data storage devices, 332day traders, 326, 558debit cards, 197, 518debt

advantages of, 442bonds as ownership of, 4credit card, 20national, 42safe debt load, 473See also liabilities

debt collection practices, 480debt consolidation, 485debtors, 445

bankruptcy of, 485defi ned, 477

decentralized organization structure, 117

decimal equivalents, fi nding, 10, 42decimals

converting, 370converting percents to, 20, 90,

192, 238, 488, 518, 608, 618, 632

converting to percents, 410

multiplying by, 348on number line, 456similarity of percents and

fractions, 246subtracting, 442

decision makingabout work (career), 351in autocratic leadership style, 132business, 10in democratic leadership style,

133in a formal company, 276in free-rein leadership style, 133in an informal company, 276by leaders, 128personal, 10See also consumer choices

decision-making process, 9decisions

economic, 23, 28evaluating, 9fi nancial risk and, 36

decision science, 117decisiveness, by leaders, 128deductibles (insurance), 608, 624,

628deductions, 505defi cit (budget variance), 507defl ation, 41DeKoszmovszky, Justin, 60delegating, 133–134Dell, Michael, 262Dell Inc., 329Dell Leadership Edge program, 262Deloitte Touche Tohmatsu, 300demand

defi ned, 29illustrated, 30scarcity and, 23See also supply; supply and

demandDeming, W. Edwards, 127democratic leadership style, 133demographics

in business plan, 85in marketing research, 224of the U.S. workforce, 279

Denmark, 173departmentalization, 117department stores, 393dependability, 369deposit

to bank account, 198, 521–522direct, 199

deposit slip, 521depreciation, for insurance purposes,

606

702 Index


Indexeconomic resources, 22

capital resources, 25decisions about, 23entrepreneurial resources, 26factors of production, 23–26labor resources, 25natural resources, 24scarcity and, 23

economic risk, 590economics, 28economic shifts, of the United

States, 39economic systems, 27

command economies, 30–31defi ned, 29economic questions, 28market economies, 29mixed economies, 31supply, demand, and equilibrium,

29, 30economy

American, basis of, 13credit as benefi t to, 447factors affecting, 31government as regulator and

provider, 180–189guiding of, 44natural resources as foundation

of, 24See also business cycle

Eddie Bauer, 394EDI. See electronic data interchange

(EDI)education

civil engineering, 581computer hardware development,

287computer-aided design, 491of consumers, 410educational camp director, 383e-travel business, 249for food services business, 69impact of, for job seekers, 368information technology consulting,

343for manufacturing company owner,

157paper manufacturing company,

437physical therapy clinic, 635for software development career,

211education and training plan, in career

plan development, 359education history, on résumé, 373,

374Edwards, Phil, 594

depression, in business cycle, 44, 46desktop computer, 329desktop publishing software, 336Detroit, Michigan, housing costs, 569digital books, 334digital cash, 202, 207digital security, 329digital subscriber line (DSL), 318digital technology, 85, 143digital workfl ow, 146Diner’s Club, 451direct deposit, 199, 516direct distribution, 221direct-mail advertising, 237directory advertising, 237discipline, as key to saving money,

512disclaimers, on products, 429discounted securities, 549discounts, 268

of bonds, 548fi guring, 410, 418

discount stores, 393disks, 332distribution function, of marketing,

219, 221–222distribution of income

by governments, 189uneven, 29

Distributive Property, 502distributors (wholesalers), 101diversifi cation, in investing, 92, 550,

572diversity, defi ned, 278. See also

culture, in business; cultures, different

diversity, in the workplace, 277benefi ts of, 281cultural, 278impact of, on business, 278–279laws against discrimination, 280managing diversity, 280–281marketplace changes, 279practice project, 288–289programs for, 281workplace changes, 279workplace demographics, 279

dividendson bonds, 564on stocks, 555

divisionof fractions, 58as inverse operation of

multiplication, 284, 616DNA, 520dollar cost averaging, 326domestic trade, 165

Dominican Republic, 173Dominican Republic-Central America

Free Trade Agreement (DR-CAFTA), 173

Dos Passos, John, 50dot-com company, 78double taxation, 97down payment, 467, 568downsizing, 265drawee, of a check, 520drawer, of a check, 520DR-CAFTA. See Dominican Republic-

Central America Free Trade Agreement (DR-CAFTA)

Dreamweaver Web site development program, 337

dress codes, 276drug companies, government labeling

requirements of, 407drug testing, 376duplexes, 568DVD drives, 332

EE

E*Trade, 556earnings

of full-time workers, 368and the P/E ratio, 254

earth-friendly products, 61e-banking (electronic banking), 518eBay, 450, 574eco-cars, 60eco-friendly building, 573eco-friendly packaging, 414e-commerce (electronic commerce),

145, 147basics of, 148–151changing nature of work and, 354consumer online purchases, 148e-tail, 149–150e-tickets, 151importance of virtual business,

148online bill-paying, 203

econometrics, 484economic activity, measuring, 40–42Economic and Monetary Union

(EMU), 501economic concepts, 4

business activities, 11–15wants and needs, 6–10

economic history, of the United States, 38–42

economic indicators, 40

Index 703


IndexEFT. See electronic funds transfer

(EFT)e-learning (electronic learning),

computers and, 330Electromechanical Age, 102Electronic Age, 102electronic bill-paying, 203electronic calendars, 337, 391electronic data interchange (EDI),

300electronic funds transfer (EFT), 199electronic information transfer, 315electronic refuse, recycling of, 408El Salvador, 173e-mail (electronic mail), 144

identity theft through, 482in the workplace, 313

embargos, 172emotional advertising, 396employability skills, 367Employee Benefi t Research Institute

(EBRI), 348employees

acting in best interest of the employer, 57

background checks and references, 260, 592

bonus programs as incentive, 262developing, 261–264diversity management and,

280–281ethical observations by, 56in a formal culture, 276hard skills, 263human resources, defi ned, 257as human risk to business, 591importance of, 257incentive plans for, 114in an informal culture, 276input of, 117interview with, 259–260job application, 259job description for, 257–258mobility availability, 143morale of, 263older workers, 259orientation, 262pay and benefi ts, 258performance appraisal, 264promotion, 264recruitment of, 259résumé, 259screening of, 259separation (leaving the company),

265skills needed by, 259

social responsibility of employers to, 62

soft skills, 263staffi ng needs, 257–260testing of, 260theft by, 596training, 262, 263transfer of, 265turnover, 265See also training

employee stock options, 364employers

potential, contacting, 374–376wants and needs of, 367

employmentby the federal government, 186,

187in technology industry, 145–146

employment agencies, 359employment contracts, 144employment testing, 376endorsements

celebrity, 222on checks, 515, 522

Enlightened Inc., 291, 342–343enthusiasm, of successful

entrepreneurs, 77entrepreneur, 26

defi ned, 77skills strengthening exercises, 87successful, characteristics of, 77

entrepreneurial resources, 26entrepreneurship, 26, 76

challenges of, 80–81defi ned, 77defi nitions in, 77in the global marketplace,

158–159home-based businesses, 80Internet businesses and, 78ownership types, 79rewards of, 79–80small business and, 78See also business plan; small

businessentry-level jobs, 69, 357environmental and pollution liability

insurance, 602environmental issues

biotechnology, 61company examples, 60consumer choices and, 413–414earth-friendly products, 61federal laws and, 183, 184sustainable development, 60

Environmental Protection Agency (EPA), 63

Equal Credit Opportunity Act, 478, 480

Equal Employment Opportunity Act, 280

Equal Pay Act (1964), 62equations

creating, 146defi ned, 18, 162inequalities and, 18order of operations in, 246, 364,

632proportions as, 178writing, 122, 154, 162, 222

Equifax (credit bureau), 479equilibrium price

defi ned, 29illustrated, 30

equitydefi ned, 301, 569owner’s equity, 302stocks as ownership of, 4See also home equity

equity capital, 292equity investors, 292ergonomics, 319, 330Ernst & Young, 300estimation

front-end, 602of income, in budgeting, 505for investment goals, 108by rounding, 474

Estonia, 173e-tail

advantages, 149–150defi ned, 149disadvantages, 150

Ethernet connections, 318ethical decision-making process, 58ethics

consequences of violation of, 57defi ned, 55, 56, 339in different cultures, 55as good business, 57law and, 56nature of, 55questions to ask in decision

making, 58See also code of ethics

Ethics in Businessapplying for a job, 367bribes, 296buyer’s remorse, 516confl ict of interest, 8, 111credit cards, 445employment contracts, 144environmental awareness, 40information collection, 478

704 Index


Indexintellectual property, 330marketing questions, 219money problems, 80out of state advertising, 182product safety, 407psychological testing, 257putting the client fi rst, 551self-insurance, 621workplace conduct, 590

e-tickets (electronic tickets), 151etiquette

business, 274cultural, 56, 220

EU. See European Union (EU)euro, 501Euro Disney, 274Europe, 187European Union (EU), 173Evans, Joni, 334e-waste, 408e-workforce, 145Excel software (Microsoft), 305exchange rate, 168executive summary, in business plan,

83exit interviews, 265expeditiontrips.com, 215, 248–249expenses

of average U.S. family, 502, 504budgeting for, 506–507defi ned, 506fi xed, 507operating, 296start-up, 296unexpected, 506variable, 507

Experian (credit bureau), 479experience, in job search, 368experience plan, in career plan

development, 359exponents, 332exports

defi ned, 165of the United States, 166

expressions, 4, 74express warranty, 399, 429extended coverage (insurance), 611extracurricular activities, as infl uence

in job seeking, 370extranets, 320eye characteristics, in biometrics,

520

FF

face value, of a bond, 548factoring, 340factors of production

capital resources, 25defi ned, 23entrepreneurial resources, 26labor resources, 25natural resources, 24

failureof ad campaigns, 241avoiding, 15of products, 227of savings and loan associations,

203of small businesses, reasons for,

81Fair Credit Billing Act, 480Fair Credit Reporting Act, 478–479Fair Debt Collection Practices Act

(FDCPA), 480Fair Isaac Corporation (FICO), 456,

463Fair Packaging and Labeling Act, 429fair pricing, 428Fannie Mae. See Federal National

Mortgage Associationfarm loans, 452fast-food lawsuits, 412Faulkner, William, 50fax machines, 144, 332FDIC. See Federal Deposit Insurance

CorporationFederal Citizen Information Center,

424federal credit laws, 477–480Federal Deposit Insurance

Corporation (FDIC), 538federal government. See government

topicsfederal income tax, 188Federal National Mortgage

Association, 550Federal Reserve System

defi ned, 44, 204discount rate, 458functions of, 205illustrated, 204

Federal Trade Commission (FTC)antitrust enforcement by, 182mission of, 424, 477, 487truth-in-advertising law, 430truth-in-lending law, 429

FedEx Kinko’s, corporate culture of, 275

fees, on credit cards, 462FICO scores, 456, 463fi nance, as business function, 102fi nance charges, 429, 447, 472fi nance companies, 204fi nancial claims

in accounting, 301–302to property, 301–302

fi nancial forecasts, 297fi nancial information, sources of, 501fi nancial institutions, 201

banks, 198–200brokerage fi rms, 204commercial banks, 202credit unions, 204defi ned, 198Federal Reserve System,

204–205fi nance companies, 204insurance companies, 204mortgage companies, 204requirements for opening, 202savings and loan associations,

203universal banks, 202

fi nancial management. See accounting; fi nancial plan

fi nancial plan, 294budgets, 298business assets, 296in business plan, 86capital determinations, 296defi ned, 295elements of, 295fi nancial forecast, 297growth fi nancing, 298purpose of, 295records management, 297start-up and operating expenses,

296See also accounting; budgeting;

personal fi nancial planningfi nancial records management, 297fi nancial reports, 301fi nancial responsibility law (vehicle

insurance), 607fi nancial risk, 36fi nancial services companies, 202fi nancial statements

balance sheet, 304defi ned, 302–303income statement, 303statement of cash fl ows,

304–305Financial Times, 501fi nancial transactions. See checking

accounts and checks

Index 705


www.expeditiontrips.com

Indexfi nancing function, of marketing, 219Finansbank (Turkey), 517Fine, Lauren Rich, 39Fine Line Features, 62fi ngerprints, 520fi nished goods, 100Finland, 173fi re insurance, 611Firestone tires defect, 428fi rewall, 321fi rst impressions, 370, 372, 377Fitzgerald, F. Scott, 50fi xed assets, 301fi xed expenses, 507Fixed Heads-Up Display (HUD), 335fi xed rate loan, 458, 466fl ash drives, 332fl uctuations, in the stock market, 474Focus Features, 62Food and Drug Administration (FDA),

61, 184, 425Foot Locker, 13, 393Ford, Antwanye, 291, 342–343Ford, Henry, 257Ford Edsel, failure of, 227“For Deposit Only” check

endorsement notation, 522Ford Motor Company, 236forecasts, 297foreign exchange market, 168foreign markets, trade barriers to, 57foreign stocks, 555formal culture, of a company, 276formal management structures, 117formulas

area of a circle, 324area of a rectangle, 324, 394converting metric and U.S.

customary measurements, 192converting temperature, 155determining interest rates, 464Distributive Property, 502fi nding percents, 92future value, 52mean stock price, 194Pythagorean Theorem, 340simple interest, 208volume of three-dimensional solid,

230401(k) plan, 258Four Ps of marketing (marketing mix),

221–222Fox Searchlight, 62fractions

adding, 139converting, 370converting to a percent, 18

dividing, 58multiply, 208multiplying, 66percents as, 10, 42similarity to percents and

decimals, 246France, 31, 166, 173, 274franchise, 98fraud

awareness of, 575by customers, 590defi ned, 301, 575

free enterprise system, 29right to own property in, 301standard of living and, 40

free-rein leadership style, 133–134free samples, 237free trade, 29

benefi ts of, 172defi ned, 172disadvantages, 172–173trade alliances, 172–173

frequency, in media measurement, 241

front-end estimation, 602FrontPage Web site development

program, 337Fu, Ping, 441, 490–491full-service banks, 202full warranties, 399, 429fundamental analysis, 140funding

of governments, 188for starting a small business, 80

futures contracts, 178future value of starting principal, 52

GG

games, electronic, 335Gapminder, 24garnishment of wages, 469Gemological Institute of America,

573–574gemstones. See precious gems,

investing ingender issues, pay differences, 62General Electric, 78, 197generally accepted accounting

principles (GAAP), 301General Motors Corporation, 236generic products, 392Geomagic, 441, 490–491

geometryarea calculation with, 106conversion of metric and U.S.

customary measurements and, 192

volume measurement in, 138Georgetown Law School, 462Gerber’s baby food, 240Germany, 173

automobile production, 167as a mixed economy, 31

gift cards, 207gift exchange, in different cultures,

55, 56, 274gigabyte, 332Ginnie Mae. See Government

National Mortgage AssociationGirlstart, 347, 382–383give away items, as promotional

technique, 222glass ceiling, 283global competition, 169

embargos, 172free trade, 172–173protectionism, 171–172quotas, 172tariffs, 172trade alliances, 172–173trade barriers, 172trade disputes and, 170trade restrictions, 171

global economybusiness culture in, 273changing nature of work and, 354defi ned, 165

globalization, 70, 158global marketplace, 23, 164

balance of trade, 166currency, 167–168domestic trade, 165exchange rates, 168global economy, 165imports and exports, 165–166,

166international trade, 165outsourcing of knowledge, 78prices, 168small business entry into, 81specialization, 167using resources to specialize, 167world trade, 165

goalsachievement of, 359be specifi c when setting, 358,

359in career plan development, 358,

359

706 Index

Indexin corporate culture, 275defi ned, 499determining, in decision-making

process, 9fi nancial, determining, 499, 505for investing, 108, 547as management responsibility

(controlling), 114management’s help in setting,

111mission statement and, 84, 85motivation and, 128short-, medium-, long-term, 358of successful entrepreneurs, 77

gold, investing in, 572Gonzalez, Nelson, 253, 286–287Good Housekeeping magazine, 431goods

in a command economy, 30defi ned, 8, 100fi nished, 100processed, 100raw, 100wants and needs and, 8goods and servicesbarter and, 197consumer buying of, 391federal government as consumer

of, 187infl ation, defl ation, and, 41public and private, 186

governmentbonds issued by, 388as borrower, 446budgeting by, 504federal, 181insurance on fi nancial institution

accounts, 538local, 181state, 181

government as provider, 185allocation of resources by, 189as consumer of goods and

services, 187as employer, 186, 187funding methods (taxation), 188of goods and services, 186of incentives, to businesses, 189supporting business, 187transfer payments by, 186

government as regulator, 180antitrust laws, 182consumer protection laws,

427–430copyrights and, 183of corporations, 97ethics violations and, 57

laws and, 181levels of government and, 181methods of regulating, 181monopoly and, 182oligopoly and, 182patents and, 183protecting business agreements,

182–183protecting competition, 182protecting creative properties,

183–184protecting the production process,

184of the securities industry, 420trademarks and, 184trusts and, 182See also contracts

government consumer organizations, 424–426

government health insurance, 629Government National Mortgage

Association, 550government securities

agency bonds, 550savings bonds, 550Treasury bills (T-bills), 549Treasury notes, 550U.S. Treasury Department,

548–550grace period, 462grade labels, 424grades, as infl uence in job seeking,

370graduation plan, in career plan

development, 358graphs

algebra, quantitative relationships, and, 34

bar, 50, 362, 510circle, 98, 216generally, 578line, 26, 34, 140purpose of, 176

Great Depression, 46Greece, 173, 517Green, Phil, 149Green Revolution, 12greeting customs, 220Gregoire, Christine O., 408Gross, Bill, 594gross domestic product (GDP)

agriculture and, 50calculating, 40defi ned, 40industry and, 50during recession, 45

during recovery, 47stock market crash of 1929 and,

46gross margin, 310gross pay, 505gross profi t, 232group health insurance, 626,

628–629group training, 263groupware, 337growth, planned, 298growth fi nancing, 298growth investing, 326growth plan, in business plan, 86guanxi (Chinese art of relationship

development), 220Guatemala, 173

HH

H & R Block, 8hackers, 320, 591Haggerty, Cathy, 262Hall, Ken, 3, 68–69handshake, in contracts, 182hands-off leadership style, 133hard drives, 332hard skills, 263hardware. See computer hardwareHawley, Sarah, 352hazard, in insurance, 596heading, on résumé, 373, 374Heads-Up Display (HUD), 335health insurance, 258, 625

coinsurance for, 626copayments for, 626–627defi ned, 597government, 629group, 628–629groups not covered, 628health maintenance organization

(HMO), 629hospital expense, 628hospital stays, costs of, 626individual policies, 626major medical, 627Medicaid, 629medical expense, 628Medicare, 629Medicare coverage Part D, 629online help, 627paying for, 626–627pre-existing condition, 627preferred provider organization

(PPO), 629surgical expense, 628

Index 707


IndexHealth Insurance Portability and

Accountability Act (HIPAA; 1996), 300

health maintenance organization (HMO), 629

health savings account (HSA), 626hearing impaired persons, Web sign

language for, 278hedge, against infl ation, 572hedge funds, 496helmet-mounted Heads-Up Display

(HUD), 335Hemingway, Ernest, 50Hewlett, William, 275Hewlett-Packard, 329

“people fi rst” culture, 275recycling of electronic refuse, 408

hierarchy (chain of command), of a formal company, 276

high-pressure tactics, of salespeople, 398

high school dropouts, 368high-speed connections, for Internet,

318Hill, Rod, 495, 580–581Hispanic demographic, U.S., 279histograms, 50HMO. See health maintenance

organization (HMO)holiday pay, 258Hollender, Jeffrey, 73, 156–157home-based businesses, 80home buying and ownership

equity and, 568, 569home values, 569housing costs, 569loans and down payments, 568manufactured homes, 568multi-unit housing, 568residential property, 567–568single-family homes, 568

Home Depot, 143, 259home equity, 568, 569home improvement loans, 452home loans, 466, 467home mortgage loan, 568homeowners insurance policies, 612home shopping, 394Honda, 60Honduras, 165, 173honesty, 369hospital expense insurance, 628hospital stays. See health insurancehousehold budgets. See budgetshousing costs, 569Houston, Texas, housing costs, 569human relations, 128

human relations skills, 118human resources management

(HRM), 256background checks and

references, 260defi ned, 257diversity management, 280–281employee development, 262–264employee orientation, 262employee status, changes in,

264–265evaluating employees

(performance appraisal), 264human resource management

systems (HRMS) software, 264human resources, defi ned, 257job applicants, consideration of,

259–260job recruitment, 259meeting staffi ng needs, 257–260pay and benefi ts, 258promotion, 264separation, 265training, 263transfer, 265turnover, 265writing a job description, 257–258

Human Rights Watch, 181human risk

computer-related crime, 591customer dishonesty, 590defi ned, 590employees as, 591

humor in advertising, 236Hungary, 173Hurricane Katrina, 207hypertext, 318hyphen (punctuation), 122

II

IBM, 197, 408IBM Lotus Sametime, 320I Bond (Series I Savings Bond), 388ideas, in product development, 225identity theft

defi ned, 482online security, 467precautions against, 483steps upon discovering, 483

Igoe, Sue, 100Illinois Trade Association, 197image

company, 240product, 235

imagination, 78

implied warranty, 399imports

defi ned, 165regulations regarding, 424of the United States, 166

impression, in media measurement, 241

impulse buying, 398incentive plans, 114income, 505. See also distribution of

incomeincome property, 570income risk, 501income statement, 303income tax, 188independence, of successful

entrepreneurs, 77independent fi lm companies, 62India

business etiquette in, 274copper needs of, 572currency of, 167exports from, 165

indirect distribution, 221individual health coverage, 626individual loan, 200individual retirement accounts. See

IRAs (individual retirement accounts)

Indonesia, 173Industrial Revolution, 39industry-based economy, 39industry classifi cations, 232industry, gross domestic product

(GDP) and, 50industry overview, in business plan,

85Industry Surveys (publication), 216industry surveys, for investing

research, 216inequalities (in math), 18, 276infl ation

bonds and, 552causes, 41defi ned, 41, 205, 501, 539as risk, 36

infl ation risk, 501, 539infomercials, 236informal culture, of a company, 276informal management structures, 117information age, 39information-based economy, 39information management function, in

marketing, 219information technology (IT), 312

age of users, 314, 315budgeting for, 505

708 Index

Indexreal estate, 567savings security, 531telecommuting, 314total quality management (TQM),

127trade barriers, 57

international marketing, 250–251International Monetary Fund (IMF),

461International Organization for

Standardization, 451international real estate, 567international trade

about, 165defi ned, 165

Internet, 317accessing, 318ad rates, 243banner ads, 151, 238collaboration software, 320as consumer advocate, 424controls on, by China, 181cookies, 320data protection, 321defi ned, 318e-banking, 518entrepreneurship in the global

marketplace and, 158as fi nancial information source,

501hypertext, 318as intermediary, 222intranets and extranets, 320as job information source, 356jobs created by, 145–146online advertising, 238online security, 467pop-up ads, 238privacy issues, 320–321product information on, 412search engine, 319standards for, 319stock purchases through, 556technology threats, 320–321Web browser, 319webcasting, 238Web site development programs,

337World Wide Web and, 318–319World Wide Web Consortium

(W3C), 319See also online topics

Internet businesses, 78Internet Explorer (Microsoft), 319Internet job services, 146internships, 357interpersonal skills, 19

computer-aided design (CAD), 315computer-aided manufacturing

(CAM), 315defi ned, 313electronic information transfer,

315equipment types, 313history of, 102impact on workplace, 313in manufacturing, 315open-source systems, 314operating systems in, 314role of, 313telecommunications and, 313telecommuting and, 314virtual training, 316wearable computers, 314

Inform Technologies LLC, 318initiative, 128innovation

as key to new businesses, 78during recovery, 47

input device, 332inquisitiveness, of successful

entrepreneurs, 77installment loan, 452, 466insurable risk, 589insurance

defi ned, 589environmental and pollution

liability, 602on fi nancial institution accounts,

537, 538hazards and, 596health, 258, 597insurable risk, 589liability, 597life, 258, 597management liability, 602peril and, 596premium, 596primary casualty, 602“principle of large numbers,” 596property, 597risk and, 596uninsurable risk, 589worker’s compensation, 602See also health insurance; life

insurance; property insurance; vehicle insurance

insurance companies, 204insurance consultants/brokers, 623insurance policy, 597insurer, 605Integrated Management Services

Engineers, 495, 580–581integrity, of leaders, 129

Intel Corp., 331intellectual labor, 25intellectual property, 330Intel Science Talent Search, 558interest

calculating, 208, 292, 542compounding, 20, 52on credit cards, 20, 447, 464on loans, 445paid by banks, to customers, 199paid by customers, to banks, 199Rule of 72, 534on savings accounts, 533–534simple, 208, 534taxes on, 539See also compound interest

interest-bearing checking accounts, 516

interest rate risk, 501, 564interest rates

on agency bonds, 550on bonds, 548on certifi cate of deposit (CD), 537on corporate bonds, 551on credit cards, 461determining, 464fi xed, 466infl ation and, 539on loans, 458on low credit ratings, 468on money market funds, 537notice required before changing,

458on regular savings accounts, 536on savings bonds, 550on Treasury notes and bonds, 550variable, 466

interests, identifying, in career planning, 352

intermediariesas business type, 101in channel of distribution, 222

Internal Revenue Service, 8International Business

adapting to new cultures, 393cross-cultural advertising, 237cultural differences, 96customer service, 274devaluing currency, 165the euro, 501global marketplace, 23import regulations, 424International Monetary Fund (IMF),

461investment banking, 198Lloyd’s of London, 605outsourcing, 353

Index 709

Indexinterstate commerce, 181interview, with job applicants,

259–260illegal questions, 269

interviewing. See Job interviewintranets, 320intrastate commerce, 181Intuit Inc.’s QuickBooks, 336inverse operations, 284investing, 544

alternatives, evaluating, 162balance sheet research, 270banking and, 198bonds, 388budgeting for, 512in collectibles, 547, 574–575in commodities, 574corporate fi nancial performance

and credit quality, 4credit card debt and, 20credit quality and volatility, 564credit risk, 586debt, advantages of, 442defi ned, 547diversifi cation in, 92, 550, 572earnings and the P/E (Price/

Earnings) ratio, 254establishing goals for, 108fi nancial risk, 36fraud awareness, 575goals for, 547hedge funds, 496industry classifi cations, for

information gathering, 232industry surveys, for information

gathering, 216investment protection, 594investor protection, 420investor types, 326IRAs (individual retirement

accounts), 348long- and short-term, 74, 558loss of, 81in precious gems, 573–574in precious metals, 572professional help with, 124researching, 310researching stocks, 140for retirement, 348savings accounts, 528securities, 547short-term strategies, 74in small businesses, 84statistical analysis, 194stock buying strategies, 326stock market fl uctuations, 474taxes on, 404

in technology sector, 85time value of money, 52types of, 178universal life insurance as, 622variable and fi xed rate loans, 458venture capital, 292yield of investments, 547See also bonds; real estate;

savings accounts; stocksinvestment banking, 198investment pyramid, 554involuntary separation, from

employment, 265IRAs (individual retirement accounts)

Roth, 348traditional, 348

Ireland, 173Italy, 173Ivory Soap, 240

JJ

Jackson Hewitt, 8Jacquard, Joseph, 40Japan, 165

automobile production, 167business gift exchange in, 274currency of, 167electronics manufacturing in, 144as a mixed economy, 31monopoly on commercial space

travel, 187natural resources and economy

of, 24oil-use reduction by, 24self-managed team approach in,

134super technicians for

manufacturing, 369total quality management (TQM)

in, 127Wal-Mart in, 393worker shortage, 41

JCPenney, 393J. Crew, 149J.D. Power and Associates, 412, 413Jensen, Jodene, 3, 68–69Jenzabar, 161, 210–211Jetter, Mike and Bettina, 14job application, 376job description, 257–258job interview

defi ned, 376tips for, 377

job leads, 374job objective, on résumé, 373, 374

job offer, accepting, 377job rotation, 263jobs

defi ned, 351entry-level, 118, 357fastest growing occupations

predictions, 45with the federal government, 186full-time, 351loss of, regrouping after, 357recruitment for, 259stress in, 358in technology industry, 145–146See also career topics;

employees; managersjobs, qualifying for, 366

basic skills, 368body language, 369character and personality,

369–370education and, 368employability skills, 367employers’ wants and needs, 367extracurricular activities, 370median earnings of full-time

workers, 368personal impression, 370qualifi cations, 367school performance, 370summary, 378work experience, 368work permits, 367

job search, 371accepting a job offer, 377contacting potential employers,

374–376cover letter, 374–375employment testing, 376fi rst impressions, 372interviewing, 376–377introduce yourself, 375job application, 376job leads, 374market yourself, 373perfect attendance and

punctuality, 374résumé, 372–374summary, 378

job shadowing, 357Jonathan, JoAnne, 585, 634–635Johnson & Johnson, 236joint checking accounts, 516joysticks, 332junk mail, 237

710 Index


Index

KK

Karolinska Institutet, 24Kastner, Ralph, 607Kellogg’s, 392Kennedy, John F., 407keyboards, 332Kight, Peter, 203kilobyte, 332King, Martin Luther, Jr., 128Kingston Technology, 276Kishore, Aditya, 242Kmart, 393Knowledge Economy, 78Kodak cameras, 240KPMG, 300Kroger, 393

LL

labels, productconsumer responsibility to read,

412, 414Fair Packaging and Labeling Act,

429government requirements, 407grade labels, 424reading, importance of, 398–399

laborintellectual, 25organized and unions, 184physical, 25skilled, 25unskilled, 25

labor resources, 25Lammert-Reeves, Ruth, 462Lands’ End, 149Language Across Cultures, 23, 57,

96, 127, 165, 198, 237, 274, 314, 353, 393, 424, 461, 501, 531, 567, 605

Laos, 173laptop computers, 329, 331late- or missed-payment fee, on credit

cards, 462Latin America, 24Latvia, 173law

defi ned, 56ethics and, 56

lawsAge Discrimination in Employment

Act, 280Americans with Disabilities Act

(ADA), 62, 280

antidiscrimination, 280antitrust, 182, 408bankruptcy, 485Check 21 Act (Check Clearing for

the 21st Century Act), 520Civil Rights Act of 1964, 128Equal Employment Opportunity

Act, 280Equal Pay Act (1964), 62e-waste “take-back,” 408Health Insurance Portability

and Accountability Act (HIPAA; 1996), 300

product safety, 408purpose of, for the economy, 181for regulating the production

process, 184Sarbanes-Oxley Act, 63Securities Act of 1933, 420truth-in-lending, 458on vehicle insurance, 607See also consumer protection;

credit laws; government as regulator; warranties

layoffs, 265leaders

communication skills of, 128–129

confi dence of, 128delegating by, 133–134integrity of, 129managing and leading others, 127as mentors, 129motivation and, 128qualities of, 126–130, 136skills development of, 130as team players, 134–135

leadershipdefi ned, 127extracurricular activities as

indicator of, 370in teams, 134–135

leadership skills, developing, 130leadership styles, 131

autocratic, 132democratic, 133free-rein (hands-off), 133–134

leading, as management function, 111–114

learning, lifelong, 582–583legal barriers to trade, 57legal monopoly, 426legal permits, 426legislation, about American

sweatshops, 56lenders, for entrepreneurs, 84

lettersof job acceptance, 377thank-you, following job interviews,

377leverage, 496liabilities, 302liability

limited, of corporations, 97unlimited, of sole proprietorships,

96liability insurance, 605, 611

defi ned, 597in homeowners policies, 612

liability risk, 590license, of banks, 202lie-detector test, 376life expectancy, 622life insurance, 258, 620

benefi ciary of, 621cash-value, 622costs of, 624defi ned, 597, 621life expectancy and, 622proceeds of, 621term, 618, 623–624universal life, 622variable life, 623whole, 618, 622

limited liability, of corporations, 97limited liability companies (LLCs), 97limited-line retailers, 393limited warranties, 399, 429Lindstom, Martin, 240line and staff authority organization

structure, 116line authority organizational structure,

116line graphs, 26

two-dimensional, 34x- and y- axes, 140

line of credit, 200linking, of computers, 329Linux, 314Lions Gate, 62liquid crystal displays (LCDs), 224liquidity

defi ned, 442of savings accounts, 538of stocks, 559

liquidity risk, 36, 501listening, by leaders, 129Lithuania, 173Live Meeting (Microsoft), 319Lloyd, Edward, 605Lloyd’s of London, 605

Index 711


Indexloans

commercial, 200consolidation, 485defi ned, 466fi xed rate, 458home mortgage, 568individual, 200installment, 466line of credit, 200mortgage, 200, 466as profi t maker, for banks, 199secured, 467unsecured, 467variable rate, 458See also credit

local brands, 10local government, as regulator, 181local taxes, 188location, as home-value infl uence,

569location, of business, 221–222Loehmann’s, 393logos, 352, 391Logoworks.com, 352long-term capital gains, tax benefi ts

of, 404long-term goals, 358long-term investments, 74, 326long-term property loan, 568Los Angeles, California, housing

costs, 569Los Angeles Times, 60loss leaders, 397Lotus Notes groupware, 337Lotus Sametime (IBM), 319Lotus SmartSuite, 335Luxembourg, 173Lycos, 319

MM

MacGregor, Rod, 220Macintosh computer systems, 329Macromedia Dreamweaver Web site

development program, 337Macy’s, 393, 451magazines

ad rates, 243as advertising medium, 236as consumer information source,

431as fi nancial information source,

501Magie, Lizzie, 182Maine, 408mainframe computers, 329

Major Appliance Consumer Action Program (MACAP), 424

major medical insurance, 627Malaysia, 173Malta, 173Malthus, Thomas, 12management

defi ned, 111of fi nancial records, 297

management functionsin business, 102controlling, 111, 112, 114leading, 111, 112, 113–114levels of management and, 113organizing, 111, 112planning, 111, 112staffi ng, 112

management levelsmiddle, 113operational, 113organization chart for, 113top-level, 113

management liability insurance, 602management science, 117management structures, 115

centralized organization, 116decentralized organization, 117formal, 117informal, 117line and staff authority, 116line authority, 116

management team plan, in business plan, 84

managersadvantages, 119disadvantages, 119leading by example, 114middle level, 113multiple objectives of, 111operational level, 113skills needed by, 118–119task-orientation of, 118top-level, 113, 119See also management functions;

management structuresmanufactured homes, 568manufacturers, as business type,

100manufacturing, technology in, 315mapping software, Web-based, 145Marino, Gary, 450market, 219market analysis, in business plan, 85market economy

competition and profi t, 29defi ned, 29equilibrium price, 29, 30

price, supply, and demand, 29, 30resources in, 29

marketingbasics of, 219as business function, 102computers in, 329defi ned, 219distribution function, 219fi nancing function, 219functions of, 219–220globally, languages, customs,

tastes, and, 274internationally, 250–251marketing information

management function, 219packaging importance in, 221pricing function, 220product/service management

function, 220promotion function, 220relationship marketing, 220selling function, 220stages, 219See also marketing mix

marketing concept, 224marketing mix

people, 221place, 221–222price, 222product, 221promotion, 222

marketing plan, in business plan, 85marketplace

defi ned, 29diversity issues in, 279unethical behavior in, 61

market quotes, 555market research, 14

consumer information, 224–225defi ned, 224marketing concept and, 224market segmentation and, 225methods for conducting, 225reaching potential customers, 225target marketing and, 225See also product development

market segmentation, 225markets, target, 13. See also foreign

marketsmarket-timing investors, 326mass media, 235MasterCard, 451Mathematics Theory

adding and subtracting multiple numbers, 512

algebra, 4, 18, 34, 74, 106, 122, 146, 154, 380

712 Index


www.Logoworks.com

Indexrounding, 108, 474scatter plots, 542scientifi c notation, 90, 230, 284,

298simple interest, 208, 534solving for the unknown, 380subtracting decimals, 442tables, 448time zones, 184variables

expressions and, 4, 74representing percents, 404representing unknowns, 458,

552volume, fi nding, 230weights and measures, 200word problems, 66, 168, 362,

472, 600writing equations, 122, 154, 162,

222writing numbers, 526

Mattel, 197maturity date

on agency bonds, 550of bonds, 548of certifi cates of deposit, 537of corporate bonds, 551on municipal bonds, 551of Treasury bills, 549of Treasury notes and bonds, 550

McAndrews, Brian P., 242McDonald, John T. “Jack,” 143McDonald’s, 240, 391

corporate culture of, 275customer service philosophy, 274

mean, 34, 122, 194, 268, 308, 402, 564

measurementconversion of metric and U.S.

customary measurements, 192of time, 138of volume, 138

measures of central tendency, 122, 564

Mechanical Age, 102media, as consumer advocate, 424media audiences, 241media measurement, 239, 241, 244median, 34, 122, 268, 308, 402,

564media planning

advertising agencies and, 240defi ned, 240

media rates, 239broadcast, 243defi ned, 242format, 241

area, 106, 324, 394average (mean), 194bar graphs, 510calendar dates, adding of, 480capital gain/loss, 562charts, 456, 562comparison charts, 36credits and debits, 526current ratio, 270data analysis

bar graphs, 50circle graphs, 98graphs, generally, 578line graphs, 26mean, median, 268, 308, 402measures of central tendency,

122mode, 34pie charts, 426range, 34, 308scatter plots, 542

decimalschanging a percent to, 20, 90,

488, 608, 618, 632fractions, percents, and, 246multiplying by, 348

deductibles, 624discounts, 268Distributive Property, 502dollar cost averaging, 326equations, 18, 106, 122, 146,

154, 632estimation by rounding, 108, 474exponents, 332expressing large numbers, 420factoring, 340fi nance charges, 472fractions

decimals, percents, and, 246multiplying, 208

front-end estimation, 602geometry, 106, 138, 192, 340graphs, 34, 140, 176, 216, 362gross margin, 310inequalities, 18, 276interest, calculating, 292interest rates, 464, 542interpreting data, 232inverse operations, 284, 616mean, median, 564measurement

converting metric and U.S. customary, 192

time, 138measures of central tendency,

564mental math, 260, 418

mode, 564multiply fractions, 208multiplying by a decimal, 348net gain, 578number line, 456numbers and operations

comparing numbers, 50decimals and percents, 90dividing fractions, 58fractions, decimals, and

percents, 370mental math, 154multiplying fractions, 66percents, 10, 18, 42scientifi c notation, 90working with large numbers, 90

operationschoosing, 124inverse, 284, 616order of, 246, 364, 632

P/E ratio (Price/Earnings), 254percent discount, 268, 410, 418percents

calculating increase or decrease, 354, 434, 488

changing to a decimal, 20, 90, 192, 238, 488, 608, 618, 632

defi ned, 192fi nding, 92fi nding the unknown, 308fractions, decimals, and, 246greater than 100, 496, 608,

632less than 1, 388, 518, 528

pie charts, 426, 616place value, 324problem solving

adapting strategies, 81examine knowns and

unknowns, 570ignore extraneous information,

380make a plan, 130operations, 434, 600process of, 114restate the problem in your

own words, 402savings, 510steps in word problems, 66,

168, 472proportions, 178, 316Pythagorean Theorem, 340quantitative relationships, 34range, median, mean, 122rates comparison, 600ratio calculation, 586, 592

Index 713


IndexInternet, 243magazine, 243newspaper, 242prime time, 243print, 242–243radio, 243television, 243

Medicaid, 629medical expense insurance, 628medical payments insurance

coverage, 606Medical School of Wisconsin, 462medical technology, 627Medicare, 629Medicare Part D, 629medium (advertising), 235. See also

advertising mediamedium of exchange, money as, 197medium-term goals, 358megabyte, 332memory (computer hardware), 331men

growth rate, in U.S. workforce, 279

wages of, compared to women’s wages, 62

Mendelsohn, Jeff, 387, 436–437Men’s Wearhouse, 275mental computations, 154mentors, 129Merco Manufacturing, 118Merrill Lynch, 556Merry Maids, 98metric measurements, converting,

192Mexico

business etiquette in, 274currency of, 167North American Free Trade


Miami, Florida, housing costs, 569mice, 332Michael Richards & Associates, 391microchips, 331microprocessors, 331Microsoft

China’s control of the Internet and, 181

Excel software, 305FrontPage Web site development

program, 337Internet Explorer, 319Live Meeting, 320Offi ce, 335Offi ce Publisher, 336Outlook, 336

Windows, 334Word, 335

middle manager, 113Mindjet software, 14mind-mapping, 14minimum payment, on a credit card,

464Minute Maid, 10miscellaneous insurance coverage

(vehicles), 607missed- or late-payment fee, on credit

cards, 462mission statement, in business plan,

84, 85mixed economy, 31mobile homes, 568mobile phones, 144Mobility Car-Sharing, 98Mockingbird PR, 352mode, 34, 122, 564modems, 318moderate command economy, 31moderate portfolio, 162monetary system, 197money

barter distinguished from, 197characteristics of, 198coins, currency, checks, and debit

cards, 197defi ned, 197functions of, 197–198as medium of exchange, 197problems with, 80purpose of, 197as standard of value, 198as store of value, 198summary, 206time value of, 52See also banking; currency;

fi nancial institutions; investingmoney management. See budgeting;

personal fi nancial planningmoney market account, 528, 537money market deposit accounts, 537monitors, 332monopoly

antitrust laws and, 182, 408on commercial space travel, 187defi ned, 182public utilities as (legal), 426

Monopoly, the board game, 182Monster.com, 146, 353Moody’s, 548morale, of employees, 263mortgage, 200mortgage companies, 204mortgage loan, 200, 452, 466, 568

motivationleaders and, 128through incentive plans, 114

movie industry, 62Mozilla Firefox, 319MSN, 319Muir, Rachel, 347, 382–383multi-channel retailer, 149multinational corporation, 165multiple-choice questions, tips for

answering, 19multiplication

by decimal, 348of fractions, 66, 208inverse operation of division, 284,

616multipurpose credit cards, 451multi-unit housing, 568municipal bonds, 551mutual funds, 557, 558

defi ned, 178money market fund as, 537Myanmar, 173

NN

NAFTA. See North American Free Trade Agreement (NAFTA)

NanoMuscle, 220NASDAQ. See National Association of

Securities Dealers Automated Quotations (NASDAQ)

National Association of Securities Dealers Automated Quotations (NASDAQ), 557

National Bank of Greece, 517national brands, 10National Charities Information

Bureau, 430National Climactic Data Center, 591National Consumer Protection Week,

410National Consumers League, 397,

423national debt, 42National Highway Traffi c Safety

Administration (NHTSA), 425, 428, 595

natural disasters, 591, 612natural resources

fi nding, 28nonrenewable, 24renewable, 24

natural risk, 592NEAR Shoemaker, 398needs, 7

714 Index

www.Monster.com

Index

PP

packaged foods, government labeling requirements of, 407

packagingeco-friendly, 414in marketing, 221

Padamonsky, Sheryl, 143Parks, Rosa, 128partnerships

advantages of, 96defi ned, 79, 96disadvantages of, 96percentage of, in the United

States, 95revenue generated by, 95taxes on, 96

passbook savings account, 528Patagonia, 275patents, 183pawnshops, 453pay, net and gross, 505payday advance services, 453payee, on a check, 515, 520PayPal, 450P.B.Loco, 3, 68–69Peachtree software, for accounting,

303, 305pension plan, 258people, in marketing mix, 221Pepsi, 392P/E ratio. See Price/Earnings ratiopercents

calculating, 231converting, 370converting decimals to, 410converting fractions to, 18converting to decimals, 20, 90,

192, 238, 488, 518, 608, 618, 632

defi ned, 10, 42, 192discounts and, 410, 418fi nding, 92fi nding an increase/decrease in,

354, 434fi nding the unknown, 308fractions and decimal equivalents,

10, 42greater than 100, 496, 608, 632less than 1, 388, 518, 528similarity to fractions and

decimals, 246variables representing, 404

Perfi cient, 143performance appraisals, 264peril, in insurance, 596

net gain, 578Netherlands, 173net income/net loss, 303net pay, 505Netscape, 319networking, in career search, 356New Leaf Paper, 387, 436–437newspapers

ad rates, 242as advertising medium, 235as consumer advocate, 424as fi nancial information source,

501New York, New York, housing costs,

569New York Mercantile Exchange, 573New York Stock Exchange (NYSE),

545, 557New York Times, 501Nicaragua, 100, 173niche businesses, 69Nichols, Jim, 482Nielsen Media Research, 241, 329Nike, 165, 392no-fault insurance (vehicles), 607nongovernmental consumer

organizations, 423–424nonprofi t organization, 98nonrenewable resources, 24North American Free Trade

Agreement (NAFTA), 172–173Norway, 274Numerica Credit Union, 482

OO

Occupational Outlook Handbook (OOH), 356

Occupational Safety and Health Administration (OSHA), 56

occupationsdefi ned, 351fastest growing, 45See also career topics; job topics

Ocean Spray, 98Odwalla Inc., 133Offi ce of the Comptroller of the

Currency (OCC), 479Offi ce suites (software), 335off-price stores, 393off-shoring, of knowledge, 78oil resources, 24oligopoly, 182online banking, 518online bill-paying, 203online brokerage houses, 556

online businesses. See e-commerce (electronic commerce)

online collecting, 574–575online health help, 627online media, in advertising, 238, 241online purchases, 148, 394online security, 467online self-assessment, 353online shopping, identity theft and,

153on-the-job training, 263open-source systems, 314operating budget, 298operating expenses, 296operating systems, 314, 334operational manager, 113operational plan, in business plan, 86operations

choosing, 124, 600inverse, 284, 616order of, in equations, 246, 364,

632opportunity cost, 502, 531options. See stock optionsorganizational chart

line and staff authority, 116for management levels, 113

organizational plan, in business plan, 86

organizational structures. See business organization types; management structures

organized labor, 184organizing, as management function,

111, 112orientation (job), 262Origins, 61OS X operating system (Apple), 334outdoor advertising, 238outlet stores, 393Outlook, The, 216output device, 332outsourcing

defi ned, 357of jobs, 353of knowledge, 78

outstanding checks, 523overdraft, 517overdraft protection, 517–518overdrawn checking accounts, 517over-the-counter securities, 557owners

defi ned, 63responsibility of businesses to, 63

owner’s equity, 302ownership types, of business. See

business organization types

Index 715


Indexpermits, 426persistence, of successful

entrepreneurs, 77personal belongings insurance

coverage, 612personal computer (PC), 329personal decision making, 10personal digital assistants (PDAs),

144, 313personal fi nance, 304personal fi nancial planning, 498

defi ned, 499opportunity cost and, 502risk types, 501–502sources of fi nancial information,

501step 1: determine your fi nancial

situation, 499step 2: develop your fi nancial

goals, 499step 3: identify possible courses

of action, 500step 4. evaluate your alternatives,

500step 5: implement a fi nancial plan

of action, 500step 6: review and revise your

plan, 500summary, 508See also budgeting

personal injury protection (insurance), 606

personality, 353. See character and personality traits, signals of

personal property, 610personal risk, 501, 590persuasion, in advertising, 396PetSmart, 393Pfi zer, 236Philadelphia, Pennsylvania, housing

costs, 569Philippines, 173Philips SpeechExec Pro speech

recognition software, 336physical disabilities, enabling

technologies for the workplace, 278

physical labor, 25pie charts, 426, 616Pillsbury, 274Ping, Jonathan, 500place, in marketing mix, 221–222place value, in base 10 number

system, 324planned growth, 298planning, as management function,

111, 112

point-of-service terminals, 592Poland, 173policyholder, 605political barriers to trade, 57pollution, 413polytope, 318pop-up ads, 238, 320portable hardware, 331portable storage devices, 332portfolios (fi nancial)

aggressive, moderate, conservative, 162

diversifi cation of, 92Portugal, 173PPO. See preferred provider

organization (PPO)precious gems, investing in, 573–574precious metals, investing in, 572pre-existing condition (health

insurance), 627prefabricated houses, 568preferred provider organization (PPO),

629preferred stock, 556Premechanical Age, 102premium (insurance), 596, 606, 608,

613, 622, 623premium position, in magazine

advertising, 243Preparing for a Career—Self-

Assessment Checklistcareer habits, 383career path, determining, 69career path design, 287, 581career path satisfaction, 249global marketplace, success in,

157healthful workplace, 635marketplace of ideas, success in,

211professionalism, 343work commitment, 437working with others, 491

prepayment risk, 564presentation software, 335, 336price

in a command economy, 30defi ned, 29determining, 29, 222effect of, illustrated, 30equilibrium, 29exchange rates’ effect on, 168fair pricing, 428in marketing mix, 222supply and demand as factor in,

29unit, 394

Price, Brian, 262price discrimination laws, 428Price/Earnings ratio, 254PricewaterhouseCoopers, 300pricing function, of marketing, 220primary casualty insurance, 602prime time, advertising rates for, 243principal

on a loan, 467starting, future value of, 52

printers, 332Printing Plus, 626print media

ad rates, 242–243defi ned, 235

privacy issuescomputer-related crime and, 591in e-tailing, 150tracking of computer users online,

320–321private enterprise system, 29private goods and services, 186private wants, 7privatization, 186problem identifi cation, in decision-

making process, 9problem solving

adapting strategies, 81examine knowns and unknowns,

570extraneous information, 380mathematically, 66process of, 114restate the problem in your own

words, 402savings, 510several steps needed, 472thinking through your approach,

130See also word problems

problem-solving skills, 118proceeds, of life insurance policy,

621processed goods, 100processors, as business type, 100Procter & Gamble, 78, 236procurement, as business function,

102producers, as business type, 100product, in marketing mix, 221product and service plan, in business

plan, 84product development

step 1: generate ideas, 225step 2: screen ideas, 225step 3: develop a business plan,

226

716 Index


Indexstep 4: develop the product, 226step 5: test-market the product,

226step 6: introduce the product, 227step 7: evaluate customer

acceptance, 227See also market research

product image, 235production

as business function, 102economic questions about, 28

production process, regulating, 184productivity

defi ned, 379as measure of technology’s

economic impact, 505product labels. See labels, productproduct liability, 408product recalls, 425, 428product safety, 407product/service management, in

marketing, 220profession, 361profi t

defi ned, 12, 29as business motive, 12, 29earned by banks, 199, 202in a market economy, 29

profi t and loss statement, 303profi t motive, 12, 29profi t-sharing plan, 258program (software), 334project management software, 337promotion (advertising)

as marketing function, 220in marketing mix, 222

promotion (employment), of employees, 264

promotional sale, 397property

defi ned, 301ownership of, 301

property, for investment, 570property damage liability insurance,

606property insurance, 602, 609

actual cash value, 613additional living expenses

coverage, 611amount needed, 613business insurance, 611costs of, 613defi ned, 597, 610extended coverage, 611homeowners policies, 612liability protection, 611of personal property, 610

premiums, 613of real property, 610renters insurance, 610replacement value, 613riders, 612standard fi re policy, 611

property rights, 301property risk, 590proportions, 178, 316prospectus, 564prosperity, 44, 45protectionism, 171prototypes, 226psychological testing, 257public goods and services, 186public wants, 7punctuality, of value to employers,

374, 377punctuation, sample test, 67, 209,

381, 511pure protection (term life insurance),

623pure risk, 590Pythagorean Theorem, 340

QQ

qualifi cations, for a job, 367quantitative relationships, algebra,

graphing, and, 34QuarkXPress desktop publishing

software, 336QuickBooks software, for accounting,

304, 305, 336quotas, 172

RR

radio advertising, 237radio stations, as consumer

advocate, 424radius, 324Ramazzinni, Bernardino, 319random access memory (RAM), 331range, 34, 122, 308, 324rate of return

on collectibles, 575on savings accounts, 538–539on stocks, 555on Treasury bills, 549

rational advertising, 396ratios

calculating, 586, 592current, 270defi ned, 586, 592

P/E ratio (Price/Earnings), 254percents as, 10, 42

raw goods, 100real estate, 566

defi ned, 567fl uctuation in, 567homes, 567–569income property, 570international, 567See also home buying and

ownershipreal estate agent, 568Real Life Skills

advertising, 247bank accounts, 527in banking, 209bond considerations, 563in business law, 193code of ethics, 67comparison shopping, 419consumer issues and decision

making, 403credit knowledge, 489credit use, 457economics and the law, 633entrepreneurial skills, 91entry-level jobs, 363home-buying skills, 579insurance planning, 617Internet, 155interpersonal skills, 19, 285interviewing, 381interview questions, 269keyboarding, 341leadership, 139loan applicants, learning about,

473management, 123penalties on early withdrawal of a

CD, 533, 543personal budget, preparing, 511personal qualities of accountants,

309problem solving, 435skills assessment, 51, 107telecommuting habits and skills,

325uncontrollable risk, 601wise buying, 231working abroad, preparing for, 177workplace skills assessment, 35

real property, 610Real World

accounting, questionable, 301accounting software, 300advertising, 103baby boomers and work, 354

Index 717


Indexbank balance errors, 523bankruptcy laws, 485barter system, 197BBB Wise Giving Alliance, 430bond prices, 548career clusters, 356car sharing, 98celebrity endorsements, 222Check 21 Act, 520collaborative software, 320, 337collectibles, investing in, 575commodities exchanges, 574computers in marketing, 329conserving resources, 24consumer advocates, 397consumer awareness, 410consumer resources, 409consumer responsibilities, 412credit card debt, 447credit card format, 451credit card user types, 446credit ratings, 463cultural etiquette, 56debtors and creditors, 477“depressionproof” jobs, 46diversifi cation, 550earth-friendly products, 61e-banking, 518employee input, 117employee theft, 596employment agencies, 359equal opportunity employers, 280e-tailing and privacy, 150failed ad campaigns, 242Federal Reserve System, 205global brands, 391government budgeting, 504government disaster protection,

597government jobs, 187heroes/heroines of economies,

40home-based businesses, 80home equity, 568homeowners insurance, 613humor in advertising, 236incentive plans, 114independent fi lm companies, 62infl ation, 205insurance consultants/brokers,

623insurance costs, 608job leads, 374job offers, 337local brands, 10Medicare Part D, 629

microprocessors, 331mission statements, 85mock portfolios, 557money handling, 302Monopoly, the board game, 182multinational companies, 165Offi ce of the Comptroller of the

Currency (OCC), 479older workers, 259online health help, 627online self-assessment, 353open-source systems, 314personal fi nance, 304precious metals and gems, 573product failures, 227product recalls, 428quiet leadership, 128regrouping after job loss, 357renters insurance, 610Rule of 72, 534service businesses, 8supply and demand, 29target markets, 13tax advantages of home

ownership, 567teen entrepreneurs, 79teens making money, 500testing for safety, 423tracking the money you save, 537trade sanctions, 172training methods, 262unit prices, 394universal banks, 202weather disasters and risk, 592Web-based mapping software,

145withholding taxes, 505worker shortage, 41work permits, 367workplace safety, 595world currencies, 168

Real-World Business and Career Profi le

Advanced Physical Therapy, P.C. (Jonathan, JoAnne), 585, 634–635

Alienware (Gonzalez, Nelson and Aguila, Alex), 253, 286–287

Enlightened Inc. (Ford, Antwanye; Rogers, Andre), 291, 342–343

Expeditiontrips.com (Royce, Kristy), 215, 248–249

Geomagic (Fu, Ping), 441, 490–491

Girlstart (Muir, Rachel), 347, 382–383

Integrated Management Services Engineers (Calhoun, John; Hill, Rod), 495, 580–581

Jenzabar (Chai, Ling), 161, 210–211

New Leaf Paper (Mendelsohn, Jeff), 387, 436–437

P.B.Loco Holdings (Barney, Keri; Hall, Ken; Jensen, Jodene), 3, 68–69

Seventh Generation (Hollender, Jeffrey), 73, 156–157

reasonable accommodation, as Americans with Disabilities Act requirement, 280

rebates, 222recalls, 425, 428recession, in business cycle, 44, 45records management, 297recovery, in business cycle, 44, 47recruitment, of employees, 259recycling, 413, 414redemption, of savings bonds, 550references (job), 260referral, for a job, 374regular checking account, 516regular savings accounts, 536REITs (real estate investment trusts),

178relationship development, 220relationship marketing, 220remedies, to consumer problems,

415renewable resources, 24rental property, 570renters insurance, 610replacement value (homeowners

insurance), 613repossession, 469research

about stocks, 310market, 14See also market research

residential property, 567–568resources

allocation of, by governments, 189capital, 25conserving, consumer choices

and, 413decision-making process and,

9–10defi ned, 8, 23entrepreneurial, 26labor, 25in a market economy, 29

718 Index

www.Expeditiontrips.com

Indexfunctional areas of business, 107income property purchasing, 579insurance, 617Internet safety, 325interviewing for a management

job, 123investment advice, 563knowing what companies want,

381life insurance, 633management style, 139market economies, 35marketing a product, 231public goods or services, for or

against, 193reducing risk from hazards in the

school, 601saving, 543social responsibility, 67software features, 341ursury law, for or against, 489

Rosling, Hans, 24Rossman, Daryl, 118Roth IRAs, 348rounding, of numbers, 108, 418, 474routing transit number (RTN), 527Royce, Kristy, 215, 248–249RSM Erasmus University, 170Rule of 72, 534Russia, 166

SS

“safe debt load,” 473safe-deposit box, 200safe-driving record, 608safety. See consumer protectionsafety belts, consumer protection

and, 428safety testing, 423Safeway, 393safe working conditions, 62salary, 258sales, 397

credit, 305as promotion technique, 222

sales gimmicks, 398sales tax, 188samples, in direct-mail advertising,

237Sam’s Club, 394Sanctions, on trade, 172Sandler, Chad, 558San Francisco, California, housing

costs, 569Sarbanes-Oxley Act, 63

natural, 24oil conservation, 24scarcity of, 22, 23using for specialization, 167wants and needs and, 8–10See also economic resources

responsibilityfor a small business, 80of successful entrepreneurs, 77

restlessness, of successful entrepreneurs, 77

restrictions on trade, 171résumé, 259

chronological, 372–373defi ned, 372education, 373, 374as fi rst impression, 372heading, 373, 374job objective, 373, 374purpose of, 372skills summary, 373, 374work experience, 373, 374

retailers, as business type, 101retailing

electronic, 149multi-channel, 149types of stores, 393–394See also e-commerce (electronic

commerce); e-tailretirement age, working past, 279retirement, calculating for, 74retirement plans, 258

IRAs (individual retirement accounts), 348

savings issues, 532–533return on investment. See Rate of

returnrevenue

of corporations, 95of the federal government, 186of partnerships, 95of sole proprietorships, 95

Richards, Michael, 391rider (insurance), 612rights, of consumers. See consumer

rightsrights of workers to organize, 62ripple effect, 45risk, 588, 593

in bonds, 548business, 589controllable, 590credit, 564credit risk assessment, 586crime prevention, 592defi ned, 589economic, 590

fi nancial, 36hedge funds, 496human, 590–591income, 501infl ation, 36, 501, 539insurance protection, 589,

596–597interest rate, 501, 564investment protection, 594liability, 590liquidity, 36, 501natural, 592personal, 501, 590in precious gems investing, 573prepayment, 564property, 590pure, 590risk management, defi ned, 589stock market, 74, 559uncontrollable, 590understanding, 501–502,

636–637uninsurable, 589

risk avoidance, 594risk management. See riskrisk reduction, 595risk retention, 596risk-taking, by successful

entrepreneurs, 77risk tolerance test, 162risk transfer, 596Robinson-Patman Act of 1936, 428robots, 315Rockwood Retaining Walls, 262Rodriguez, David, 132Rogers, Andre, 291, 342–343Role Play

accounting department’s function, 309

analyzing economic indicators, 51ATM use, 527budgeting, 511business, importance of, 19business plan, 91career plan development, 363car shopping, 457clicks-and-mortar company, 155community project, 247computer shopping, 403confl ict resolution, 269consumer complaints, 435credit card application, 473currency for an island economy,

209customer service skills, 419customs, 285free trade, 177

Index 719


Indexsaving

defi ned, 531for emergencies, 532importance of, to the economy,

534for major purchases, 532opportunity cost of, 531for retirement, 532–533

savingsbudgeting for, 506compound interest on, 534defi ned, 531Rule of 72, 534simple interest on, 534

savings accounts, 530, 535accessibility of, 528advantages and disadvantages,

538–539advantages of, 528certifi cate of deposit (CD), 528,

537costs of, 539defi ned, 199infl ation and interest rates, 539infl ation risk, 539insurance against loss, 538interest on, 533–534liquidity of, 538low rates of return, 538–539money market funds, 528, 537regular, 536as short-term investment strategy,

74savings and loan associations, 203

insurance against loss, 538money market deposit accounts,

537savings accounts, 536as source of loans, 452

savings bonds, 388, 550scanners, 143, 332scarcity, 21

defi ned, 23as requirement for money, 198

scatter plots, 542school performance, as impact on

job seeking, 370Science/Tech Trends

adaptive technologies, 278air bags, 595asteroids, 398astronaut as career, 372autonomous underwater vehicles

(AUVs), 610biometrics, 520biotechnology, 61budgeting for IT productivity, 505

commercial space travel, 187consumer protection (safety

belts), 428contamination crisis, 133credit scientist, 484decision science, 117digital cash, 202eco-friendly building, 573eco-friendly packaging, 414electronic data interchange (EDI),

300ergonomics, 319fastest growing occupations, 45fl at-screen TVs, 224Green Revolution, 12Heads-Up Display (HUD), 335high-tech clothing, 149human resource management

systems (HRMS) software, 264information technology (IT), 102job stress and healthy careers,

358medical technology, 627motoring technology, 171nanotechnology, 538natural resources, 28online security, 467sensory branding, 240smart cards, 451stock tickers, 557technology sector and investors,

85scientifi c notation, 90, 230, 284,

298S.C. Johnson School of Management,

60S corporations, 97screening, of job applicants, 259,

595“seal of approval” on consumer

products, 431search engine, 319Sears, 393secure bonds, 548secured loans, 467secure socket layer (SSL), 467securities, government, 388Securities Act of 1933, 420Securities and Exchange Commission

(SEC), 420, 554security (investments), 547security (safety)

for checking accounts, 516–517digital, 329

security breach, of computer system, 321

segmentation, of markets, 225

self-assessment, in career planning, 353

self-assurance, of leaders, 128self-awareness, in career planning,

351–353self-confi dence

of leaders, 128of successful entrepreneurs, 77

self-demands, of successful entrepreneurs, 77

self-employment taxes, 505self-managed teams

background of, 134leader in, 134organization of, 135theory behind, 135

seller-provided credit, 453selling, as marketing function, 220seniority, of employees, 264sensory branding, 240sentences

complex, 154compound, 154simple, 154topic, 151, 308

separation (leaving a company), 265Series EE savings bonds, 550Series I savings bonds (I Bond), 388,

550service-based economy, 39service businesses, 101service learning, 212–213Service Merchandise, 394service plan, in business plan, 84services

defi ned, 8wants and needs and, 8

7-Eleven, 393Seventh Generation, 73, 156–157shareholders, 4

defi ned, 63responsibility of businesses to, 63

Shell, 451Shoemaker, Eugene, 398shoplifting, 590, 596shopping. See consumer choices;

consumer planning tipsshopping.com, 150shopping list, importance of, 398short-term debt, 537short-term goals, 358short-term investments, 74short-term liabilities, 302sick leave, 258signature card, 516–517sign language, in Web sites, 278Silicon Alley (New York), 146

720 Index


www.shopping.com

IndexSilicon Forest (Oregon), 146Silicon Hill (Texas), 146Silicon Valley (California), 146simple interest, 208, 534simple sentence, 154simulation, in virtual training, 316simulation software, 330Singapore, 173Singapore Airlines, 240Single European Act of 1986, 501single-family homes, 568single-payment loan, 452single-purpose credit cards, 451Skechers, 13skilled labor, 25skills

basic, for jobs, 368communication, of leaders,

128–129defi ned, 353employability, 367for entrepreneurs, 77, 87hard, 263interpersonal, 19leadership, developing, 130managerial, 118soft, 263workplace, 259, 356See also Academic Skills and

Abilitiesskills summary, on résumé, 373, 374slogans, in advertising, 235Slovakia, 173Slovenia, 173small business

defi ned, 78home-based businesses, 80impact of, 81See also business plan;

entrepreneurshipSmall Business Administration (SBA)

checklist for small businesses, 77purpose of, 78, 187teen business Web link, 79

small claims court, 423, 434smart cards, 202, 451SmartSuite (Lotus), 335socialism, 31social responsibility, 59

business and, 60to creditors and owners, 63to customers, 61defi ned, 60of Patagonia, 275to society, 63values of, 60

Social Security, 186

social welfare, 186soft skills, 263software

accounting, 300, 303, 304authoring tools, 278for budgeting, 506careers in industry, qualifi cations

needed, 211collaboration, 320, 391customer-tracking, 150for data protection, 321defi ned, 334kinds, 143mapping, Web-based, 145for motoring technology, 171simulation, for training, 330for tax preparation, 295voice recognition, 278See also computer software

sole proprietorshipsadvantages of, 95characteristics of, 79defi ned, 79, 95disadvantages of, 96impact of, 81limited access to credit, 96percentage of, in the United

States, 95revenue generated by, 95taxes on, 95unlimited liability, 96

Sony Corporation, 165, 236South America, 393Spain, 173spam, 321speakers, 332specialization, 167specialty stores, 393speculative bonds, 548speculative stocks, 559speech recognition software, 336spelling practice, 193spin-offs, 84spreadsheets, for accounting, 305spreadsheet software, 335Spyder skiwear company, 149spyware, 321SSL (secure socket layer), 467staffi ng, as management function,

112staffi ng needs. See human resources

management (HRM)Standard & Poor’s, 548standard fi re insurance policy, 611Standardized Test Practice

adding fractions, 139algebra, 123, 285, 457

algebraic expressions, 19calculating percentages, 231formulas for converting

temperature, 155fractions, 473, 617, 633geometry, 341interest and computing principal,

489interest earnings, 543letter writing, 51metric measurement, 177multiple-choice questions, 107,

247, 269, 363, 419, 601passive and active voice, 91percents, 435punctuation, 67, 209, 381, 511rounding numbers, 403, 527sentences, 309, 563spelling, 35, 193synonyms, 325, 579

standard of living, 40, 167standard of value, money as, 198Starbucks, 145, 391Star Offi ce (Sun Microsystems), 335start-up budget, 298start-up businesses, Internet, 148start-up capital, 296start-up expenses, 296state government

insurance commissions, 426licensing agencies, 426public utilities commissions, 426as regulator, 181

statement of cash fl ows, 304–305state taxes, 188statistical analysis, 194statistics, 484steel industry, subsidies for, 187Stefan Floridian Waters, 240Steinbeck, John, 50Stein Mart, 393stereotype, 278stock (ticker) symbols, 557stockbrokers, 556stock certifi cate, 554stock exchanges, 556–557Stock Guide, 216stock market crash

of 1929, 46defi ned, 474

stock market fl uctuations, 474stock options, 364Stock Reports, 216stocks, 553

blue-chip, 559buying strategies, 326capital gain/loss, 555

Index 721


Indexcharacteristics of, 554–555common, 556defi ned, 4, 178, 554diversifi cation of, 92dividends, 555foreign, 555investment pyramid, 554liquidity of, 559as long-term investment strategy,

74market quotes, 555mutual funds, 557New York Stock Exchange (NYSE),

545preferred, 556price formula, 194rate of return, 555researching, 140returns on, 555risk and, 559risk of, 554speculative, 559

stock tickers, 557stop payment order, 518storage devices, for data, 332stored-value cards, 451store of value, money as, 198stress, in jobs, 358structural protection insurance

coverage, 612student loans, 452subsidies, 187subtraction

of decimals, 442of multiple numbers, 512

success science, 117Suite (software), 335Sun Microsystems StarOffi ce, 335supaa ginosha (super technicians;

Japan), 369superstores, 393supplementary restraint system

(SRS; air bags), 595supply

defi ned, 29illustrated, 30scarcity and, 23See also demand; supply and

demandsupply and demand

defl ation and, 41job market and, 357price increases, 29

supporting documents, for business plan, 87

surgical expense insurance, 628surplus (budget variance), 507

sustainable development, 60sweatshop, 56Sweden, 31, 173Swiss banks, 531Swiss Federal Banking Commission,

531Switzerland, 98Symbols, in algebra, 74

TT

table of contents, in business plan, 87

tables, reading, 448tablet personal computers, 329Taco Bell, 98, 241Taiwan, 144“take-back” law, for e-waste, 408take-home pay, 505target markets, 13, 225tariffs, 172tax bracket, 404tax breaks, 189taxes

on corporations, 95, 97defi ned, 188to discourage certain behaviors,

189double taxation, 97on investments, 404municipal bond interest exempt

from, 551nonprofi t organizations and, 98on partnerships, 96as payment for government goods

and services, 186preparation of, 295property deductions, 567purpose of, 188on savings account interest, 539savings bond interest exempt

from, 550self-employment, 505on sole proprietorships, 95Tax Freedom Day, 188types of, 188withholding, 505

Tax Freedom Day, 188tax incentives, 189TD Ameritrade, 556teams

groupware software and, 337leadership in, 114, 134–135self-managed, 134–135

technical analysis, 140

technologyadaptive, 278automotive, 171biometrics, 520biotechnology, 61careers in, 145common types, 143, 144digital, 85, 143digital workfl ow, 146economic impact of, 505employment and, 145–146e-workforce and, 145Gapminder (global-development

statistics), 24globalization spurred by, 70,

344–345growth of, as economy sector, 85history of, 142–146as infl uence on business, 143Mindjet software, 14modern, 144new jobs due to, 146newspapers and the electronic

age, 39prosperity and, 45summary, 152technology centers, 146telephones, 144wireless, 143See also e-commerce; information

technology (IT); Internet; Science/Tech Trends; software

technology centers, 146TED (technology, education, design)

conference, 24teenagers

as entrepreneurs, 79fi scal fi tness for, 533knowledge of fi nancial issues,

531telecommunications, 313telecommuting, 314telephones

impact of, on business, 144Internet connection through, 318

television, as advertising medium, 236

audience measurement, 241measurement of viewing habits,

242television, as a home-shopping

medium, 394television stations, as consumer

advocate, 424terabyte, 332termination, from employment, 265term life insurance, 618, 623–624

722 Index


Indextraditional whole life insurance, 618training

Dell Leadership Edge program, 262

group, 263hard skills, 263job rotation, 263on-the-job, 263plan for, in career plan

development, 359simulation software for, 330soft skills, 263See also education

transaction record, of checking accounts, 521

transfer, of employees, 265transfer payments, 186, 189transferring money, 199transit advertising, 238TransUnion (credit bureau), 479travel and entertainment cards,

451–452Treasury Infl ation Protected

Securities (TIPS), 388Treasury bills (T-bills), 458, 549TreasuryDirect (fi nancial services

Web site), 548–549Treasury notes and bonds, 550Treaty of Rome (1957), 501Triangle Shirtwaist Factory Company

fi re, 56Tropicana, 10trust (monopoly), 182truth-in-advertising laws, 430Truth-in-Lending Act, 458, 478truth-in-lending laws, 429Tuff Equipment Rentals, 607Turkey, 517turnover, of employees, 265two-dimensional line graphs, 34

UU

UBS (bank), 531UCC. See Uniform Commercial Code

(UCC)UL. See Underwriters Laboratories

(UL)uncontrollable risk, 590Underwriters Laboratories (UL), 423undeveloped property, 570unemployment

during the Great Depression, 46outsourcing as cause of, 357

unemployment pay, 186unemployment rate, 41, 45

testingfor employment, 376of job applicants, 260psychological, 257

test-marketing, of a product, 226Test-Taking Tip

answering questions of equal worth, 489

anxiety reduction, 247, 563calculators and other electronic

devices, 633changing answers, 209chapter summaries, in textbooks,

51checking answers and solutions,

177concentration to reduce anxiety,

231consider all answer choices, 381essay question focus, 403essay questions preparation, 269evaluate your test-taking savvy,

527family involvement, 511fl ash cards, 601key words in test directions, 363math tests, 435multiple-choice questions, 19, 91,

123nutrition for concentration, 579positive attitude, 457reading the directions, 309relax, 193skipping questions, 107, 473soft lead No. 2 pencil, 285study area, 139studying in small groups, 543studying over period of time, 35,

155, 325take tests seriously, 419time management, 67trick questions, 341

text messages, 144Thailand, 56, 173, 274thank-you letters, following job

interview, 377Thematic Project

buying on credit, 492–493community outreach and service

learning, 212–213consumer movement and

business, 438–439cultural diversity in the business

world, 288–289entrepreneurship in a global

world, 158–159

fi nancial future, building of, 384–385

learning, lifelong, 582–583marketing in a global economy,

250–251risk, understanding, 636–637technology’s infl uence of global

business, 344–345trends in the world of business,

70–71“three Cs of credit” (capacity,

character, capital), 463ticker (stock) symbols, 557time

Measurement of, 138time zones, 184x-axis as representative of, 140

Time magazine, 501time-management skills, 118time management software, 337time value of money, 52Time Warner, 236TIPS. See Treasury Infl ation Protected

Securities (TIPS)title page, of business plan, 87T.J. Maxx, 393tobacco lawsuits, 412topic sentence, 151, 308top-level manager, 113, 119total quality management (TQM), 127touchpads, 332townhouses, 568Toyota Motor Corporation, 41, 60,

165, 236trade (economic)

barriers to, 57, 250defi ned, 165domestic, 165unfair practices, 29world, 165See also balance of trade; free

tradetrade (job), 361trade alliances, 172–173trade barriers, 57, 172trade defi cit, 166trade disputes, 170trade dress, 192trade laws, 428trademarks, 184trade restrictions, 171trade sanctions, 172trade secrets, 192trade surplus, 166tradition, as infl uence on corporate

culture, 275traditional IRAs, 348

Index 723


Indexunethical behavior

consequences of, for employers, 57

of customers, 55legislation resulting from, 56

unexpected expenses, budgeting for, 506

unfair trade practices, 29Uniform Commercial Code (UCC),

429uninsurable risk, 589uninsured/underinsured motorists

coverage, 606UnitedHealth Group, 627United Kingdom, 173United States

automobile production, 167bankruptcy in, 485bribery and, 274changing economy of, 39currency of, 167economic activity of, measuring,

40–42economic history of, 38–42, 48ethnic diversity of, 278–279exports of, 166gross domestic product (GDP), 40imports of, 166infl ation rate, 41as a market economy, 31as a mixed economy, 31monopoly on commercial space

travel, 187national debt, 42North American Free Trade


oil dependency by, 24outsourcing and, 353self-managed team approach in,

134standard of living, 40unemployment rate, 41

unit prices, 394universal life insurance, 618, 622unlimited liability, of sole

proprietorships, 96unsecured loans, 467unskilled labor, 25Uruguay, 274

U.S. Consumer Product Safety Commission, 408, 412, 425

U.S. Copyright Offi ce, 183U.S. Department of Agriculture, 424U.S. Department of Education, 356U.S. Department of Labor, 56, 189U.S. government securities, 388U.S. News & World Report, 501U.S. Patent and Trademark Offi ce,

183U.S. savings bonds, 388, 550U.S. Treasury Department. See

government securitiesusury law, 477

VV

value investing, 326Value Line Investment Survey, 216values

in corporate culture, 275determining, in decision-making

process, 9identifying, in career planning,

353variable expenses, 507variable life insurance, 618, 623variable rate loan, 458, 466variables

defi ned, 4, 74percents represented by, 404representing unknowns, 458, 552solving for, 162

vehicle insurance, 602, 604bodily injury, 605collision, 606, 608comprehensive, 606compulsory insurance law, 607costs of, 608deductibles, 608fi nancial responsibility law, 607insurer, 605laws on, 607liability, generally, 605medical payments, 606miscellaneous, 607no-fault, 607policyholder, 605premiums, 608

property damage, 606uninsured/underinsured

motorists, 606venture, 77venture capital, 292venture capitalists, 292verbal contract, 182veteran’s benefi ts, 186videoconferencing technologies, 278Vietnam, 173virtual business, 78, 81, 148virtual reality, 316virtual training, 316virtual world, 316virus (computer), 321, 591VISA, 451vision, of leaders, 127vision statement, in business plan,

84voice recognition software, 278, 336volume

measurement of, 138of three-dimensional solid, 230

voluntary separation, from employment, 265

volunteerism, 62, 357, 370

WW

wagesdefi ned, 258gap between men’s and women’s,

62garnishment of, 469during prosperity, 45

Wall Street Journal, 501Wal-Mart

as discount store and superstore, 393

globalization of, 393Walt Disney Company, 236, 274wants

defi ned, 7private, 7public, 7

wants and needs, 6economy and, 7of employers, 367goods and services and, 8

724 Index


Indexresources and, 8–10satisfying, 8

warehouse stores, 394warranties

about, 399defi ned, 429types of, 429

Warren, Richard D., 334wearable computers, 313, 314weather disasters, risk of, 591, 592Web-based mapping software, 145Web browser, 319webcasting, 238WebEx, 320WebEx WebOffi ce, 391Web Quest, 12, 28, 45, 61, 85, 102,

117, 133, 149, 171, 187, 202, 224, 240, 264, 278, 300, 319, 335, 358, 372, 398, 414, 428, 467, 484, 505, 520, 538, 573, 595, 610

Web site development programs, 337WellPoint, 627whole life insurance, 618, 622wholesalers, as business type, 101WiFi. See wireless technology

(wireless fi delity; WiFi)Windows operating system

(Microsoft), 334Wireless technology (wireless fi delity;

WiFi), 143, 313withdrawal

from bank account, 198early, penalty for, from certifi cates

of deposit (CDs), 533, 543withholding, for taxes, 505

womengrowth rate, in U.S. workforce,

279in management positions, 279wages of, compared to men’s

wages, 62WordPerfect Offi ce (Corel), 335word problems, 66, 81, 114, 146,

168, 362word-processing software, 335worker participation, 117worker protection laws, 184worker’s compensation insurance,

602worker shortage, 41work experience

in job search, 368on résumé, 373, 374

working conditions, 62work permits, 367workplace

changing nature of, 354demographic changes in, 279older workers in, 279protections in, 56safety in, 595skills for success, 356skills needed in, 259social responsibility of employers

to, 62U.S., demographics of, 279See also diversity, in the

workplace; information technology (IT)

workstations, for computers, 330work values, 353

world trade, 165World Wide Web (the Web), 318–319.

See also InternetWorld Wide Web Consortium (W3C),

319worms (computer), 321, 591written contract, 182, 183

XX

x-axis, as representative of time, 140Xerox, 197X factor, 369

YY

Yahoo!, 319yield

of bonds, 548defi ned, 547

ZZ

ZDNet.com, 150Zimmer, George, 275

Index 725


www.ZDNet.com

AARP. See American Association of Retired Persons (AARP) ability ...

Documents

Transcript of AARP. See American Association of Retired Persons (AARP) ability ...