7/23/2019 Today Human Relation

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Efek bandwagon, atau efek ikut-ikutan, adalah efek eksternalitas jaringan positif dimana seorang

konsumen ingin memiliki suatu barang karena seseorang atau sekelompok orang yang lain jugamemiliki barang tersebut. Efek ikut-ikutan sering timbul pada mainan anak-anak atau pada mode

pakaian.

Open and Closed Questions

A closed uestion usually recei!es a single word or !ery short, factual answer. "or e#ample, $Are

you thirsty%$ &he answer is $'es$ or $(o$) $*here do you li!e%$ &he answer is generally the nameof your town or your address.

Open uestions elicit longer answers. &hey usually begin with what, why, how. An open uestion

asks the respondent for his or her knowledge, opinion or feelings. $&ell me$ and $describe$ can also

be used in the same way as open uestions. +ere are some e#amples

  *hat happened at the meeting%

  *hy did he react that way%  +ow was the party%

  &ell me what happened ne#t.  escribe the circumstances in more detail.

Open uestions are good for

  e!eloping an open con!ersation $*hat did you get up to on !acation%$  "inding out more detail $*hat else do we need to do to make this a success%$

  "inding out the other persons opinion or issues $*hat do you think about those changes%$

Closed uestions are good for

  &esting your understanding, or the other persons $/o, if 0 get this ualification, 0 will get a

raise%$  Concluding a discussion or making a decision $(ow we know the facts, are we all agreed this is

the right course of action%$

  "rame setting $Are you happy with the ser!ice from your bank%$

A misplaced closed uestion, on the other hand, can kill the con!ersation and lead to awkwardsilences, so are best a!oided when a con!ersation is in full flow.