ServiceNow CIS-CS Exam Questions And Answers [June 2021]
-
Upload
davidrauch -
Category
Education
-
view
4 -
download
0
description
Transcript of ServiceNow CIS-CS Exam Questions And Answers [June 2021]
-
https://www.certs2pass.com/CIS-CSM.html
ServiceNowCIS-CSM Exam
ServiceNow Certified Implementation Specialist - CustomerService Management Exam
-
https://www.certs2pass.com/CIS-CSM.html
Version: 5.1
Question: 1
Agents and managers cannot create knowledge articles from Community questions.
A. TrueB. False
Answer: B
Explanation:The ownership group for this knowledge article. An ownership group consists of a group of members anda manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownershipgroups can publish, edit, and retire knowledge articles that they are associated with.Reference:https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.html
Question: 2
Information about a customer’s service contract is found in Knowledge.
A. FalseB. True
Answer: A
Reference:https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_ContractsAndEntitlements.html
Question: 3
From what places in SN can an agent create a case? (Choose three.)
A. Customer Service ApplicationB. ContactC. AccountD. Chat
Answer: A, B, C
https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.htmlhttps://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.htmlhttps://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.htmlhttps://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.htmlhttps://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.htmlhttps://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.htmlhttps://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.htmlhttps://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.htmlhttps://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.htmlhttps://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/
-
https://www.certs2pass.com/CIS-CSM.html
Reference:https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseForm.htmlc
Question: 4
What are the conditions that matching rules are based on? (Choose two.)
A. Agent resources best suited to work on a caseB. Specific routing rulesC. Filters set up in advanced work assignmentD. Specific case attributes
Answer: A, D
Reference:https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_CaseRouting.html
Question: 5
Matching rules enhance assignment capability by ____________________.
A. Matching best agent by availabilityB. Providing dynamic matching of cases to groups or individualsC. Determining if account is a customer or partnerD. Matching best agent by skill
Answer: D
Reference:https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_CaseRouting.html
https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/
-
https://www.certs2pass.com/CIS-CSM.html
Thank You for trying CIS-CSM PDF Demo
To try our CIS-CSM practice exam software visit link below
https://www.certs2pass.com/CIS-CSM.html
Start Your CIS-CSM Exam Preparation
[Limited Time Offer] Use Coupon “20OFF” for special 20% discount onyour purchase. Test your CIS-CSM preparation with actual exam
questions.