Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
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Transcript of Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
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8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
1/22
Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
0
\owenhcuhf`h A`m \ohffuh`2 T`su Snhb`u`h C`wn Tucus
Nte`i0
\wkj( I`c~` Cw( Ikac H`tw`h Ika`i`c7% @ai`c C`ae`h T`eeoa
4%
Hnm @gcue W`ani Hnm @gcue Fa`hn3
B`g`s`h T~`wn`a% J`muesn \ohf`bn`h Nte`i% _MI
@gtsw`m
Snc`m cnh`jnm`h g`a`v` `wut moikcoh`h |oinmnw`h i`hutn` |`c` i`t`
nhn soe`a iohfa`tnem`h |oeg`f`n mwo`snznsn c`h dn|s``h somhkekfn sowmnhn cn
|`t`w`h ~`hf iohff`ins dns`w`t` c`h moaohc`m |ohffuh`( Somhkekfn)
somhkekfn ikcoh ~`hf toi`mnh iown`a c`e`i |owtomns`w`h |owc`f`hf`h
|ohffuh` soe`a iohdosut t`su johkioh` g`wu mo|`c` i`t` co|`h
|owenhcuhf`h |ohffuh` maututh~` cn I`e`~tn` `|`gne` |na`m |ohn`f`
iohf`igne motoi|`s`h c`wn|`c` |na`m |ohffuh`( Sk|nm |owenhcuhf`h
a`m |ohffuh` gum`h tu`su ~`hf iuc`a tog`f`ni`h` ~`hf cnf`ig`wm`h
keoa mog`h~`m`h nhcnzncu mow`h` |owuhc`hf`h)|owuhc`hf`h ~`hf mautut
gowm`ns`h |oi`m`h`h% |ow`e`s`h c`h tum`s`h soe`a iohdumu|n uhsumiohb`f` a`m |ohffuh`( Gofnsu buf` m`bn`h)m`bn`h% toinh`w% nme`h)nme`h
uhsum ioenhcuhfn |ohffuh` `i`se`a toi|ns c`h snc`m ioi`c`n uhsum
iohohs`hf `wut |oig`hfuh`h ~`hf |ot`s c`h |owoc`w`h `wut moikcoh`h
somhkekfn s`h|` toi|`c`h( Motoiu` |owmoig`hf`h `wut somhkekfn
sowtogus |oweu cn`igne gow`s keoa g`c`h)g`c`h mow`b``h c`h nhtsnsutn)
nhtsnsutn e`nh g`fn iohb`f` c`h ioigown |owenhcuhf`h ~`hf tov`b`wh~`
mo|`c` |ohffuh` tows` iohfm`bn toiu` |owuhsum`h uhc`hf)uhc`hf c`h
toui|`i`h~`( Mows`t mowb` nhn `m`h ioignhd`hfm`h d`w`)d`w`
ioenhcuhfn a`m |ohffuh` tog`f`ni`h` ~`hf soe`a cnf`wntm`h keoa
|owuhc`hf`h Nte`i c`h euh`t)euh`t t~`w`m cohf`h iohf`ignemnw` mot`h
fekg`ent`tn% engow`ent`tn |owc`f`hf`h c`h |ohffuh``h eots`wn( Toe`nh nsu%mows`t mowb` nhn gowsubu`h uhsum ioi`tsnm`h tosn`| uhc`hf)uhc`hf ~`hf
gowm`ns cohf`h |ohffuh` iohf`hcuhfn |owuhsum`h ~`hf iohb`inh
mog`bnm`h c`h motob`asow``h |ohffuh`(
0 Mows`t mowb` nhn cngohs`hfm`h c`e`i Toinh`w Mog`hft``h gows`bum2 Toinh`w Mout`a`v`h`h Nte`i NN% |`c`
0? Kmskgow 7
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8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
7
0(< Cojnhntn \ohffuh`
Tosn`| i`hutn` tod`w` `ih~` `c`e`a |ohffuh`( Iowom` snc`m c`|`s e`wn
c`wn|`c` iohffuh`m`h ntn `e`i nhn( Nhn iowubum mo|`c` tnj`s i`hutn`
~`hf gowf`hsuhf c`h gowt`hc`w mo|`c` totu`su ~`hf e`nh cn c`e`i
iohb`inh moe`hftuhf`h moancu|`hh~`( H`iuh c`e`i mkhsomt neiu
omkhkin% |owm`s``h |ohffuh` iowubum mo|`c` tosn`| kw`hf ~`hf
iohc`|`sm`h g`w`hf`h i`au|uh |owmanci`s`h uhsum cnwn c`h
moeu`wf`h~`( \ohffuh` c`wn tofn G`a`t` Ioe`~u iowubum mo|`c`
iohffuh` c`h ioi`m`n totu`su t`i` `c` g`w`hf)g`w`hf% a`tne
|owut`a``h% g`a`h i`m`h`h c`h e`nh)e`nh0
(
\ohffuh` `s`u c`e`i G`a`t` @w`g `e)Iuts`aenm gowi`mtuc totokw`hf
~`hf gowgoe`hb` t`i`c` a`ws`h~` `s`u toe`nhh~`7( Iohuwus uhc`hf)uhc`hf
|ue` n` gowi`mtuc2 Tosn`| kw`hf ~`hf ioigoen totu`su |wkcum gowsubu`h
uhsum iohffuh`m`hh~`4
`s`u totokw`hf ~`hf ioigoen totu`su g`w`hf`h
`s`u |owmanci`s`h uhsum mofuh``h |owng`cn `s`u mofuh``h `aen
moeu`wf`h~` `s`u s`hffuhf`hh~` `s`u uhsum cn|owtoig`am`h mo|`c`
totokw`hf e`nh to|owsn a`cn`a% cowi` c`h e`nh)e`nh3( Cojnhntn e`nh2
Totokw`hf ~`hf iohos`|m`h totu`su `msnznsn iohuwus uhc`hf)uhc`hf
uhsum iohd`|`n a`ws` `s`u manci`s g`fn mo|oweu`hh~` ~`hf gowgohsum
nhcnzncu `s`u moeu`wf`?(
\ohuent snc`m iohoiun cojnhntn |ohffuh` iohuwus ntsne`a T~`w`m mow`h`
n`h~` `c`e`a ntsne`a g`wu% sos`|n `c` buf` cojnhntn ~`hf cnsoiun n`nsu2
Iohffuh`m`h g`w`hf`h `s`u totu`su |wkcum c`h g`w`hf`h gu`s`h uhsum
0A`b`a Hkwot`a gs( G`a`wki ose(% M`iut Cov`h Ocntn Mosnf`% Cov`h G`a`t` c`h \uts`m`% aei( 301% 7>0(
4_hc`hf)uhc`hf \oenhcuhf`h \ohffuh`% P`huh Nssna`c% I`cc`a 0(
3Cw( S`wnp `e)A`b ose(% e)S`tvnp% aei( 3>(
? \wkj( Cw( @hv`w @ai`c Wute`h% `e)Ani`~`a `e)S`twnn~~`a en `e)Iuts`aenm% C`w `e)H`ac`a `e)@w`gn~~`a%
M`aow`a% aei( 0(
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
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mo|oweu`h nhcnzncu g`fn iohuh`nm`h mo|oweu`h c`h mo|ohsnhf`hh~`0(
Cojnhntn nhn snc`me`a gowe`v`h`h cohf`h `|` ~`hf cnmoium`h keoa |`m`w
uhc`hf)uhc`hf c`h omkhkin c`h gkeoae`a mns` ioinena cojnhntn ~`hf
so|`s iohfoh`n |ohffuh` n`nsu2 Totokw`hf ~`hf ioigoen g`w`hf`h `s`u
|owmanci`s`h uhsum iohuh`nm`h a`b`sh~` ~`hf gowgohsum nhcnzncu `s`u
moeu`wf` `s`u mo|oweu`h)mo|oweu`h |omowb``hh~`(
Tosn`| nhcnzncu cn cuhn` nhn `c`e`a cn`hff`| tog`f`n |ohffuh` n`nsu t`~`%
`v`m% `h`m)`h`m t`~` c`h `h`m)`h`m `v`m% |ohfoeu`w% |oigoen% |ohbu`e%
a`mni% |ot`e`a% |oiownhs`a% w`m~`s c`h toiu` i`hutn` ~`hf ancu| cnguin nhn iowu|`m`h |ohffuh`( N` sowi`tum c`e`i toiu` |ownhfm`s uiuw
toiohb`m cne`anwm`h anhff`e`a i`sn(
7(< I`mtuc \owenhcuhf`h
\owenhcuhf`h !`e)Ani`~`a. iohuwus G`a`t` @w`g gowi`mtuc iohf`v`t%
iohb`f` c`h ioioena`w`7( ^`hf cni`mtucm`h cn tnhn n`e`a iohb`f`
|ohffuh` cohf`h ioigown mo`i`h`h to|ohuah~` tod`w` ioh~oeuwua
n`nsu2 `i`h cnwnh~`% a`ws`h~`% tu`t`h` soi|`s mocn`i`hh~` `s`u ioigown
motoe`i`s`h sowa`c`| tof`e` totu`su ~`hf cn` gowuwut`h cohf`h kw`hf
e`nh( C`e`i M`iut Cov`h ioenhcuhfn gowi`mtuc iohucuhf%
ioh`uhfm`h% ioigown |owskekhf`h `s`u ioh~oe`i`sm`h4(
Gnc`hf |owenhcuhf`h |ue` `i`se`a eu`t% iow`hfmuin2 |oioena`w``h
|owtomns`w`h cn tomoenenhfh~`% |ohf`v`t`h g`w`hf`h% a`wf`% |ohf`fna`h(
C`e`i gnc`hf |owmanci`s`h |ue` to|owsn iusu% mu`ensn% |wkfw`i manci`s
~`hf cn|owkeoan c`h goe`hb` `s`u mkt ~`hf cns`hffuhf(
0I`b`e`a `e)Npsnt`c `e)Nte`in% Cug`n% gne( 747(7 @e)W`rn% Iua`ii`c gnh @gn G`mw gnh @gcue P`cnw `e)W`rn% Iumas`w `e)Tna`a% `e)I`sg``a `e)@inwn~~`a% I`cc`a A` Inh ^`% bne( 0% aei( ::(
4 A`b`a Hkwot`a gs( G`a`wki ose(% k|dns(% 107)104(
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8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
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8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
?
4(< \ohcncnm`h \ohffuh`
Cov`t` nhn% tuc`a vubuc t`su motoc`w`h `m`h |ohsnhfh~` i`t~`w`m`s
cncoc`am`h mo|`c` neiu mo|ohffuh``h gowiue` cn |ownhfm`s |owtomke`a`h
e`fn( Nhn g`fn ioi`tsnm`h mofa`nw`a`h fkekhf`h m`|ns`ent cn ow` fekg`ent`tn
c`e`i iohfomt|ekns`tn mob`ane`h |ohffuh` c`|`s cngohcuhf( \ohffuh`
|oweu cngown motoc`w`h g`a`v` iowom` ioi|uh~`n e`|`h a`m `t`tn% n`nsu2
a`m iohc`|`sm`h mo|oweu`h `t`t% a`m iohc`|`sm`h motoe`i`s`h `s`u
|owenhcuhf`h% a`m iohc`|`sm`h i`meui`s% a`m iohc`|`s f`hsnwufn% a`m
ioigu`s |nena`h% a`m gowtu`w`% a`m iohc`|`s |ohcncnm`h |ohffuh` c`h
a`m uhsum ancu| c`e`i `e`i tomns`w ~`hf tna`s0
(
Gueosnh \owenhcuhf`h \ohffuh` !gne 07+7
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8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
:
tnm`| hof`snj to|owsn |`hs`hf ioena`s bnw`h `s`u m`v`h ancu| eogna
iov`a( Buf` iohfa`|utm`h tnm`| ioiohsnhfm`h cnwn c`h
tog`enmh~` ioiu|um w`t` gows`hffuhfb`v`g tktn`e tows` tnm`|
gomowb`t`i` c`h gowt`su |`cu(
Z( _hc`hf)uhc`hf2 Ioi|owmoh`em`h uhc`hf)uhc`hf ~`hf
ioenhcuhfn |ohffuh`( Ioigown moj`a`i`h iohc`e`i iohfoh`n
uhc`hf)uhc`hf tu|`~` |ohffuh` i`anw iohffuh`m`hh~` `|`gne`
|oweu( \ohffuh` buf` cnf`e`mm`h uhsum ioi`tsnm`h ~`hf uhc`hf)
uhc`hf |owenhcuhf`h |ohffuh` cnmu`smu`t`m`h cohf`h gowmot`h
c`h to|ohuah~`( Bnm` `c` moekhff`w`h `s`u moeoi`a`h c`e`iuhc`hf)uhc`hf sowtogus% mow`b``h a`wute`a cnfot` uhsum
ioi|owmos`sm`hh~`( Gne` |oweu% iohcot`m mow`b``h uhsum
iohffug`e uhc`hf)uhc`hf ~`hf g`wu `s`u ioinhc` uhc`hf)
uhc`hf ~`hf `c` tu|`~` eogna gowmot`h(
ZN( I`meui`s2 I`meui`s `c`e`a mu`t`( Ioe`sna |ohffuh` g`f`ni`h`
aohc`m iohc`|`s% iohffuh` c`h iohne`n |oeg`f`n i`meui`s
tu|`~` moi`anw`h |ohffuh` ioigoen c`h iohffuh`m`h c`|`s
cn|owsnhfm`sm`h( I`meui`s buf` ioigown |ohffuh` |nena`h eogna
ioeu`t tows` ioenhcuhfn mns` c`wn|`c` |wkcum g`a`~` c`h `i`e`h
guwum(
ZNN( Omkhkin c`h Omkekfn2 Iohow`hfm`h sohs`hf tntsoi omkhkin
hof`w` tu|`~` |ohffuh` gkeoa iohffuh`m`h |ohfos`au`h nhn
uhsum ioenhcuhfn mo|ohsnhf`h |ohffuh`( Buf` iohff`e`mm`h
|ohffuh` tu|`~` gowbni`s dowi`s c`e`i |owgoe`hb`h a`wn`h(
\ohffuh` buf` |oweu cncncnm iohfoh`n omkekfn tu|`~` iohdnhs`n
`e`i tomns`w(
ZNNN( W`hd`hf`h2 \ohffuh` cncncnm tu|`~` iow`hd`hf tosn`| snhc`m`h
iowom`( Int`eh~`% ioigu`s toh`w`n g`w`hf ~`hf aohc`m cngoen
togoeui mo moc`n `s`u mo |`t`w( Cohf`h nsu% iohfoe`m ioigoen
tod`w` sowguwu)guwu ~`hf gn`t`h~` iowufnm`h |ohffuh`( \ohffuh`
~`hf sowcncnm `c`e`a w`b` mow`h` iow`hd`hf tosn`| `msnznsnh~` c`h
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8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
6
s`au a`m)a`mh~` tog`f`n |ohffuh`( \ohffuh` ~`hf iow`hd`hf
`c`e`a |ohffuh` ~`hf gnb`m c`h tum`w cnsn|u `s`u iow`t` tot`e cn
moiucn`h a`wn0(
_iuih~` i`se`i`s c`h `t`t)`t`t c`e`i |ohcncnm`h |ohffuh` `c`e`a
snc`m gowd`hff`a cohf`h `b`w`h Nte`i( n` |oweu cnj`a`in c`h cn`i`em`h
keoa tosn`| |ohffuh` t`i` `c` iuteni `s`u hkh)iuteni( Moj`a`i`h
sowa`c`| |ohcncnm`h |ohffuh`% towg` tocnmns gkeoa ioig`hsu
ioi`hs`|m`h |oi`a`i`h sowa`c`| |owenhcuhf`h a`m |ohffuh` iohuwus
mkhto| Nte`i togoh`w( \oenhcuhf`h |ohffuh` togoh`wh~` `i`s gowm`nsw`|`s cohf`h |ohcncnm`h |ohffuh`( Dui` n` eogna ioi|ownhdnm`h e`fn
|owm`w`)|owm`w` ~`hf |oweu cnjnmnw c`h cn|owa`eutn keoa totokw`hf iuteni
togoeui gowgoe`hb` `s`u iohffuh`m`h totu`su `f`w gowtotu`n`h cohf`h
mow`hfm` s`t`vvuw Nte`i sowa`c`| moancu|`h(
3(< Mkhto| \ohffuh``h Iohuwus \owt|omsnj Nte`i
Iohuwus Nte`i% |ohdn|s``h `e`i `c`e`a gowsubu`h g`fn moi`miuw`h
i`hutn` motoeuwua`hh~`( Nhn tob`b`w cohf`h jnwi`h @ee`a t(v(s( cn c`e`i
tuw`a `e)G`p`w`a `~`s 7>2
Cn`e`a @ee`a. ~`hf iohb`cnm`h uhsum m`iu tof`e` ~`hf `c` cn guin(
\oigown`h a`m |ohffuh``h `e`i mo|`c` i`hutn` cnf`ig`wm`h tod`w`
boe`t c`h gowue`hfm`en c`e`i `e)Puw`h cohf`h iohffuh`m`h e`j`r
~`hf ioig`v` owsn2 cn|owiuc`am`h g`fn m`iu i`hutn`. uhsum
iohffuh`m`h(
Wnhfm`th~`% toeuwua ntn `e`i nhn% t`i` `c` modne `s`u got`w% g`nm ~`hf
tuc`a cnmos`aun `s`u goeui% i`tnhf)i`tnhf `c`e`a nhjw`tswumsuw ~`hf
soe`a cnmuwhn`m`h keoa @ee`a t(v(s( tob`m `r`en e`fn uhsum moiuc`a`h ui`s
0 ass|2++vvv(m|chap(fkz(i~+akio|`fo+ao|+G\C+07[7
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8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
1
i`hutn`( H`iuh% |oweu cnnhf`sm`h g`a`v` a`m iohffuh`m`h `e`i
tog`f`n nhjw`tswumsuw moancu|`h iowom` cn cuhn` `c`e`a snc`m iuse`m(
G`am`h iowom` iotsn ioh~oc`wn gogow`|` a`e e`nh ~`hf gowm`ns`h cohf`h
|oinenm`h a`ws`% n`nsu2
0) @t`e toiu` |owm`w` `c`e`a cna`wutm`h mo|`c` i`hutn`(
7) I`hutn` tom`c`w v`mne ~`hf iohfuwutm`h ntn `e`i( \oinenm`h
iowom` `c`e`a snc`m iuse`m g`am`h gowtnj`s |nhb`i`h(
4) A`ws` mom`~``h ~`hf cninenmn `c`e`a gowtnj`s v`tne`a !nhtswuioh.
uhsum ioigu`s mog`bnm`h c`h n` gum`h iowu|`m`h i`se`i`s
moancu|`h(3) Mom`~``h ~`hf cnmuwhn`m`h gum`he`a uhsum cng`hff`)g`hff`m`h
mu`hsnsnh~`% sos`|n n` |oweu cnoc`w cn c`e`i mns`w`h omkhkin coin
ioi`tsnm`h moi`miuw`h |ohf`fna`h cn c`e`i totogu`a hof`w`(
?) I`hutn` `m`h cn|ows`hffuhfb`v`gm`h cn `manw`s moe`m cn `s`t `|`
~`hf iowom` fuh`m`h `s`u goe`hb`m`h cn cuhn` nhn(
?(< Mkhto| Nte`i C`e`i Ioenhcuhfn A`m \ohffuh`
\ows`i`2 Mkhto| \ohf`v`t`h keoa @ee`a t(v(s( c`h S`mus Sowa`c`|
@r`gH~`(
@ee`a t(v(s( gowjnwi`h2
#|w&sr/!#$!$s$u!$wG!#$s>#$u!$wG u4Fksw*Jw* u
sh9t;
I`mtuch~`2
V`a`n kw`hf)kw`hf ^`hf gowni`h! b`hf`he`a m`iu iohfman`h`sn
`i`h`a. @ee`a c`h W`tueH~`% c`h b`hf`he`a. m`iu iohfman`h`sn
`i`h`a)`i`h`a m`iu% toc`hf m`iu iohfos`aun t`e`ah~`.(
`e)@hj``e2 76
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
>
@~`s cn `s`t ioigown i`mtuc g`a`v` @ee`a t(v(s( iohfos`aun |owgu`s`h
a`ig`h~`( G`w`hftn`|` ~`hf s`musm`h @ee`a t(v(s( cohf`h gowut`a` c`e`i
|omowb``hh~` c`h uwut`h |owhn`f``hh~` cohf`h `|` ~`hf cnwoca`nH~`
i`m` cn` gowkeoa mog`nm`h cntntn @ee`a t(v(s( c`h totn`|` ~`hf iohn|u%
gowgkakhf% iohfuw`hfn snig`hf`h c`h tum`s`h c`h tog`f`nh~`% i`m` cn`
`m`h iohowni` `r`g ~`hf gow`s( Jnwi`hH~` e`fn2
~t~ss#t.V8t$U~rsssu~ss#t.V=t$zqss
I`mtuch~`2
I`m` totn`|` gowgu`s mog`bnm`h togow`s r`w`a% hotd`~` `m`h cnena`sh~`
c`e`i tuw`s `i`eh~`.!( C`h totn`|` gowgu`s mob`a`s`h togow`s r`w`a%
hotd`~` `m`h cnena`sh~` c`e`i tuw`s `i`eh~`.!
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modu`en ~`hf oekm( \`w` |ohfut`a` c`h |ohn`f` buf` iotsne`a tohsn`t`
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
0) Tohsn`t` iohb`f` `c`g)`c`g cn |`t`w(
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
00
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
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d) Ioigown b`inh`h mo|`c` |ohffuh` uhsum ioi|owkeoan
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|owinhs``h goweogna`h(
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
04
ZNNN( Iotsne`a snc`m mow`h` tnsu`tn sowsohsu to|owsn w`i`n i`hutn` c`h
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`msnznsn nme`h)nme`h c`h |wkiktn g`w`hf`h iohf`hcuhfn mo|nhd`hf`h ~`hf`i`s ioig`a`~`m`h to|owsn2 mosowe`eu`h ~`hf gowt`hf`s`h c`e`i
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
03
t~`w`m c`h n`h~` `m`h cngown f`hb`w`h |`a`e` bnm` ioiohuan snf` t~`w`s
gownmus2
`( Aohc`me`a hn`s c`wn|`c` nme`h sowtogus uhsum ioiuc`am`h
uwut`h bu`egoen cnm`e`hf`h |ohffuh` to|owsn t`gc` H`gn t(`(v(2
n(
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~`hf ioi|owiuc`am`h bu`e`h c`h ioi|owiuc`am`h goen`h0(
g( Iotsne`a gowhn`s uhsum |owmanci`s`h |ohffuh` cohf`h d`w`
ioigownm`h i`meui`s sohs`hf mo|oweu`h iowom` c`h
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mo|`c` |`w` |ohffuh`(
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|ohffuh` c`h ioena`s mo|`c` ~`hf tut`a c`wn|`c` ~`hf toh`hf
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tui|`a |`etu(
d) Nme`h iotsne`a gowtotu`n`h cohf`h g`w`hf`h(
c) Snc`m iohfnme`hm`h g`w`hf`h cohf`h ioh~oiguh~nm`h mo`ng`h
c`h mod`d`s`h g`w`hf`h(
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j) Snc`m sowc`|`s uhtuw aoe`a c`h dug``h iohn|u(
f) Iohfa`e`hf |oeg`f`n gohsum nme`h g`w`hf`h c`h |ohwmnci`s`h
~`hf cna`w`im`h(
a) Snc`m ioiuc`w`sm`h kw`hf e`nh `s`u g`w`hf`h kw`hf e`nh(
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
0?
b) Ioigown |ohboe`t`h mo|`c` tobuie`a got`w |ohffuh` c`h
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Iohb`inh Motoe`i`s`hh~`(
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ioi`m`h c`h iohf`igne inhui`h ~`hf cna`w`im`h( Cohf`h
coinmn`h% Nte`i iohfa`w`im`h `w`m c`h i`m`h`h ~`hf snc`m
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ioeos`mm`h s`wnma eu|us |ohffuh``hh~`( Wo`ensn ~`hf gowe`mu a`wn
nhn mns` c`|`sn mkhto| nhn tohsn`t` cn`g`nm`h keoa iowom` c`h coin
ioenhcuhfn a`m |ohffuh`% i`m` |ohuent ioh~`w`hm`h tu|`~` ntu
nhn cnm`bn c`h cntoencnm cohf`h eogna iohc`e`i( Mog`h~`m`h
|oh~oencnm`h mobuwusow``h fohosnm c`e`i i`m`h`h iohbuwut
mo|`c` ioiohuan mo|oweu`h mkiowtne nhcutswn ioi|wktot
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a`sn sowa`c`| foh)foh ~`hf |oenm c`e`i i`m`h`h iowom`(
Mog`h~`m`h t`nhsnt iohfnhf`sm`h g`a`v` i`m`h`h ug`a tu`n
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
0:
fohosnm gkeoa ioh~og`gm`h mowkt`m`h townut mo|`c` motna`s`h
c`h |owtomns`w`h0(
Mo|ohsnhf`h |oiownmt``h motna`s`h c`h |ohf`v`t`h i`m`h`h(
I`hutn` cne`anwm`h c`e`i mo`c``h jnsw`a n`nsu i`m`h`h c`h
inhui`hh~` `c`e`a dod`nw ~`hf tudn gowtna snc`m cndoi`wn keoa
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7) \ow`h`h hof`w` c`e`i iohb`f` motna`s`h |ohffuh`(
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
06
d) Iohb`e`hm`h |oiownmt``h sowa`c`| a`nv`h ~`hf
cntoigoena togoeui c`h toeo|`t cntoigoena uhsum
ioi`tsnm`h mogowtna`h c`h a`e`e cni`m`h(
c) \oiownmt``h soi|`s)soi|`s c`h fuc`hf |oh~ni|`h`h
g`a`h)g`a`h i`m`h`h c`h ioi`tsnm`h s`a`| motoe`i`s`h
i`m`h`h cn soi|`s)soi|`s gowmoh``h( Buf` ioi`tsnm`h
|oiuh~` c`h |oinenmh~` ioi`suan d`w`)d`w` ~`hf totu`n
g`fn iohb`f` c`h ioh~ni|`h g`a`h)g`a`h sowtogus(
o) \oiownmt``h c`h |ohf`v`t`h mne`hf)mne`hf i`m`h`h c`h
inhui`h tows` ioi`tsnm`h iowom` ioi`suan |n`v`n ~`hfcnsos`|m`h(
j) Iohf`igne t`i|oe tosn`| bohnt i`m`h`h c`h inhui`h
t`i` `c` gu`s`h soi|`s`h `s`u eu`w hof`w` uhsum cnb`cnm`h
g`a`h m`bn`h cn i`mi`e g`fn i`hb`f` |ohffuh`(
f) Iohfoh`m`h snhc`m`h uhc`hf)uhc`hf ~`hf sof`t sowa`c`|
iowom` ~`hf snc`m ioi`suan t~`w`s)t~`w`s c`h |ow`suw`h
~`hf soe`a cnsos`|m`h tows` ~`hf cn`i`em`h cn toeuwua
cuhn`(
4) Ioigown |ohboe`t`h c`h |ohow`hf`h ~`hf gowmot`h sohs`hf d`w`)
d`w` uhsum ioh~ocn`m`h i`m`h`h c`h inhui`h ~`hf ioigown
motna`s`h c`h motoe`i`s`h |ohffuh`( Nhn c`|`s cne`mum`h cohf`h
ioinhs` g`c`h)g`c`h gowmoh``h iohf`c`m`h toinh`w% gohfmoe
c`h |oh~oencnm`h gowsowut`h g`fn iohb`f` iusu |wktot |oh~ocn``h
i`m`h`h( Toe`nh c`wn|`c` nsu% iowom` buf` |oweu iohf`igne s`au
iohfoh`n |ohdoi`w`h c`h |oh~`mns ~`hf iohni|` i`hutn`(
3) H`tna`s c`h suhbum `b`w iohfoh`n mo|ohsnhf`h |oi`m`h`h ~`hf
tna`s mo|`c` |ohffuh`( \`w` |ohffuh` |oweu buf` iohf`igne gow`s
sohs`hf b`inh`h motoe`i`s`h c`h motna`s`h iowom` cohf`h
iohf`igne e`hfm`a)e`hfm`a gownmus2
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
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`) Iohfanhc`wm`h cnwn c`wn ioigoen i`m`h`h c`h inhui`h
~`hf sowgum` c`h cnanhff`| keoa e`e`s `s`u cogu mow`h`
n`h~` iuc`a cnb`hfmnsn c`h cntow`hf |oh~`mns(
g) Ioigoen g`w`hf`h mo|oweu`h cn soi|`s)soi|`s ~`hf soe`a
cngown eotoh c`h tnbne e`~`m uwut hn`f`(
d) Snc`m ioigoen cohf`h |ohbu`e ~`hf snc`m cnmos`aun
sohs`hf `t`eh~` `s`u cnw`fun tuigow g`w`hf`h sowtogus(
c) Ioig`d` c`h iohoensn e`goe `s`u |ohboe`t`h ~`hf
cneom`sm`h |`c` guhfmut`h i`m`h`h `s`u g`w`hf`h tows`
iohfos`aun m`hcuhf`h g`a`h sowtogus c`h s`wnma eu|usg`w`hf`h(
o) Iohb`uan c`wn|`c` ioigoen g`w`hf`h ~`hf ioi|uh~`n `ng
`s`u mod`d`s`h ~`hf boe`t moena`s`h to|owsn soe`a cngum`%
mk~`m `s`u moiom t`i`c` cn g`a`fn`h eu`w `s`u c`e`i(
j) G`w`hf`h ~`hf sowe`eu iuw`a mogn`t``hh~` snc`m gowiusu
`s`u snc`m iohfnmus |n`v`n ~`hf soe`a cnf`wntm`h(
f) Snc`m iohffuh`m`h gof |e`tsnm ans`i |`c` i`m`h`h
mow`h` n`h~` iohf`hcuhfn m`wgkh ~`hf ioiuc`w`sm`h
motna`s`h i`hutn`(
a) Snc`m iohffuh`m`h mows`t `mag`w uhsum ioiguhfmut
i`m`h`h mow`h` c`mv`s sowtogus ioi|uh~`n w`duh
gowg`a`~`(
n) Ioi`t`m i`m`h`h cohf`h tog`nm)g`nmh~`(
b) Ioi`m`h i`m`h`h cohf`h tofow` tosoe`a cni`t`m(
m) Ioh~ni|`h i`m`h`h ~`hf soe`a cni`t`m cohf`h d`w` ~`hf
oekm c`h toi|uwh`(
e) Iohb`f` mogowtna`h c`|uw c`h tof`e` |ow`e`s`h ioi`t`m(
i)Iohf`v`tn g`a`h)g`a`h i`m`h`h c`wn|`c` tow`hff`
to|owsn en|`t% dnd`m% snmut c`h e`nh)e`nh(
h) Iohffuh`m`h `nw ~`hf gowtna mosnm` ioh~ocn`m`h
i`m`h`h `s`u inhui`h(
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8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
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?) Mogowtna`h |owtomns`w`h i`m`h`h( I`m`h`h ~`hf sowdoi`w
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ioig`hfuh `mng`s |ohdoi`w`h |owtomns`w`h ~`hf ioig`a`~`m`h
|na`m |ohffuh`( Cohf`h coinmn`h% iohf`igne gowns` sohs`hf
mogowtna`h |owtomns`w`h `c`e`a `i`s |ohsnhf c`h iohb`cn
mov`bn|`h Moiohsown`h Motna`s`h maututh~` g`fn ioi`tsnm`h
i`m`h`h toe`i`s cni`m`h c`wn|`c` |ohdoi`w`h g`msown` `s`u
g`a`h mnin` c`h e`nh)e`nh(
:) Mot`h |ohf`v`t`h i`m`h`h mo|`c` |ohffuh`( Iohb`f` c`h
ioioena`w` |ohffuh` c`wn|`c` |oeg`f`n |oh~`mns `i`se`a |ohsnhfuhsum motna`s`h i`hutn` tob`f`s( _t`a` nhn c`|`s cne`mum`h
cohf`h iohf`v`tn |ohffuh` iuteni c`wn|`c` iohf`igne
i`m`h`h c`h inhui`h ~`hf cna`w`im`h keoa Nte`i `s`u uhc`hf)
uhc`hf to|owsn c`fnhf c`h eoi`m manhrnw% c`fnhf c`h `~`i ~`hf
snc`m cntoigoena% inhui`h gow`emkake c`h e`nh)e`nh e`fn( @hs`w`
d`w` e`nh n`e`a2 ioigown mo|owd`~``h |ohffuh` sowa`c`| g`w`hf`h
cn |`t`w`h% iof`v`e motoe`i`s`h |ohffuh` c`wn|`c` g`a`~`%
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c`h snc`m ioi`suan |ow`suw`h(
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8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
71>I(
@e)Guma`wn% T`ana Guma`wn% Iua`ii`c gnh Nti`ne% c`w Ngh Ma`snw%
dos`m`h 4% 03
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Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h
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Ikancooh @gcue M`cow% Toi|`c`h Gnksomhkekfn Iohuwus \owt|omsnj
Nte`i% Iohfoh`en bohnt)bohnt i`m`h`h ug`a tu`n fohosnd cn I`e`~tn`2
\`hcu`h mo|`c` |ohffuh`% Nhtsnsus Moj`a`i`h Nte`i I`e`~tn`!NMNI.%
Dos`m`h 0% 7