Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam

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  • 8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam

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    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

    0

    \owenhcuhf`h A`m \ohffuh`2 T`su Snhb`u`h C`wn Tucus

    Nte`i0

    \wkj( I`c~` Cw( Ikac H`tw`h Ika`i`c7% @ai`c C`ae`h T`eeoa

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    Hnm @gcue W`ani Hnm @gcue Fa`hn3

    B`g`s`h T~`wn`a% J`muesn \ohf`bn`h Nte`i% _MI

    @gtsw`m

    Snc`m cnh`jnm`h g`a`v` `wut moikcoh`h |oinmnw`h i`hutn` |`c` i`t`

    nhn soe`a iohfa`tnem`h |oeg`f`n mwo`snznsn c`h dn|s``h somhkekfn sowmnhn cn

    |`t`w`h ~`hf iohff`ins dns`w`t` c`h moaohc`m |ohffuh`( Somhkekfn)

    somhkekfn ikcoh ~`hf toi`mnh iown`a c`e`i |owtomns`w`h |owc`f`hf`h

    |ohffuh` soe`a iohdosut t`su johkioh` g`wu mo|`c` i`t` co|`h

    |owenhcuhf`h |ohffuh` maututh~` cn I`e`~tn` `|`gne` |na`m |ohn`f`

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    a`m |ohffuh` gum`h tu`su ~`hf iuc`a tog`f`ni`h` ~`hf cnf`ig`wm`h

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    gowm`ns`h |oi`m`h`h% |ow`e`s`h c`h tum`s`h soe`a iohdumu|n uhsumiohb`f` a`m |ohffuh`( Gofnsu buf` m`bn`h)m`bn`h% toinh`w% nme`h)nme`h

    uhsum ioenhcuhfn |ohffuh` `i`se`a toi|ns c`h snc`m ioi`c`n uhsum

    iohohs`hf `wut |oig`hfuh`h ~`hf |ot`s c`h |owoc`w`h `wut moikcoh`h

    somhkekfn s`h|` toi|`c`h( Motoiu` |owmoig`hf`h `wut somhkekfn

    sowtogus |oweu cn`igne gow`s keoa g`c`h)g`c`h mow`b``h c`h nhtsnsutn)

    nhtsnsutn e`nh g`fn iohb`f` c`h ioigown |owenhcuhf`h ~`hf tov`b`wh~`

    mo|`c` |ohffuh` tows` iohfm`bn toiu` |owuhsum`h uhc`hf)uhc`hf c`h

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    gowm`ns cohf`h |ohffuh` iohf`hcuhfn |owuhsum`h ~`hf iohb`inh

    mog`bnm`h c`h motob`asow``h |ohffuh`(

    0 Mows`t mowb` nhn cngohs`hfm`h c`e`i Toinh`w Mog`hft``h gows`bum2 Toinh`w Mout`a`v`h`h Nte`i NN% |`c`

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    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

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    0(< Cojnhntn \ohffuh`

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    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

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    mo|oweu`h nhcnzncu g`fn iohuh`nm`h mo|oweu`h c`h mo|ohsnhf`hh~`0(

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    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

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    Gueosnh \owenhcuhf`h \ohffuh` !gne 07+7

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    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

    :

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    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

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    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

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    `e)@hj``e2 76

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    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

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    10/22

    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

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  • 8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam

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  • 8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam

    12/22

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    07

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  • 8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam

    13/22

    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

    04

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  • 8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam

    14/22

    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

    03

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  • 8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam

    15/22

    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

    0?

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  • 8/8/2019 Perlindungan Hak Pengguna: Satu Tinjauan Dari Sudut Islam

    16/22

    Toinh`w Mout`a`v`h`h Nte`i NN \ownhfm`s Mog`hft``h

    0:

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