PeopleEquipment

MaterialData

PoliciesProcedures

Product or Service

GOAL

Pengembangan workgroup MIS untuk menyediakandukungan terintegrasi bagidepartemen di seluruh perusahaan

Platform teknologiProses bisnis

Misal:PenjualanOperasionalAkuntingdll

StandardizedCarefully controlled changesNeeds systems managementSupports many users and applicationsHas heterogeneous data

Users know and work with one another

At most, several dozen users

At most, 500 megabytes of data

A few entities

One or a few applications

Peripheral system, subfunction of company

Users strangers to one another

Several hundreds or even thousands of users

Several hundred billion bytes of data or more

Dozen of entities

Many different applications

Central business function

Revenue generationPurchasingPersonnel and payrollAsset controlProduct development and planningManufacturingAccounting

CEO

MARKETING SALES DEVELOPMENT CUSTOMER

SUPPORTFINANCE

MARKETING DEVELOPMENT QUALITY ASSURANCE SALES

CUSTOMER

SUPPORT

needs

Spesification Product Tested product Marketed product

Fewer management levelReduced need for staffHigher degree of concurencyRadical and revolutionary redesign of process

EDI (shared transaction)Interenterprise system access (JIT inventory management)Interenterprise process integration (multiparty manufacturing)Knowledge network (technical, managerial, legal, medical)

Entry to new marketEntry to new product categoryTechnology-induced definition of new product categoryTechnology-induced market changes

ProcessesProductsQuality