PENGEMBANGAN SISTEM INFORMASI UNTUK MEMBANGUN BISNIS YANG KOMPETITIF

Prof. MUSTAFID, Ph.D

KULIAH PERDANA, 3 SEPTEMBER 2012

PROGRAM MAGISTER SISTEM INFORMASIUNIVERSITAS DIPONEGORO

�ذ�ي ال ك� ب ر� � م �اس ب أ اق ر�

خ�ل�ق�Bacalah dengan nama Tuhanmu Yang

Menciptakan. (Qu’ran : 96, 1)

Memberikan arti : BACA, KAJI, ANALISIS

MEMBANGUN PENGETAHUAN

FOKUS PEMBAHASAN (1)

Universitas/ lembaga pendidikan, Rumah sakit, Industri, Perusahaan, Super / mini market, Lembaga, dll merupakan enterprise.

Bagaimana dan dengan cara apa untuk mengelola aset berupa kemampuan, kemauan, dan knowledge manusia sebagai pelaku utama enterprise sesuai dengan tujuan bisnis.

FOKUS PEMBAHASAN (2)

Sebagai pengguna (user) komputer, hand phone, atau perangkat elektronika lainnya adalah manusia.

Bagaimana dan dengan cara apa untuk mengelola kemampuan, kemauan, dan knowledge manusia sebagai user produk ICT.

Human Performance Model

Measure Business Challenges,Goals, andStrategies

PerformanceNeeds

Causes• Skills

• Knowledge

• Teamwork

• Goals/KPI’s

• Environment

• Motivation

•Tools

Solutions• Training

• Leadership/Communications

• Performance Management

• Compensation

• Tools

• Processes

Evaluation andMeasurement

ChangeManagement

Optimal orDesiredPerformance

ActualPerformance

SUASANA ENTERPRISE

SOLUSI

Business Intelligence Systems (BIS) Mengelola informasi dalam suatu sistem untuk

membantu individu pelaku bisnis dalam organisasi membuat lebih cerdas, dan membuat keputusan yang lebih lebih cepat.

Business intelligence systems membantu manager dan eksekutif dalam mengelola, mengembangkan dan mengkomunikasikan aset tidak berwujud, seperti informasi dan pengetahuan .

Framework for Business Intelligence

BI architecture Data warehouse : data mining Business analytics : OLAP Business performance

management (BPM)

A Framework for Business Intelligence

Business Performance Management

Business Performance Management (BPM) is…

A real-time system that alert managers to potential opportunities, impending problems, and threats, and then empowers them to react through models and collaboration.

Also called, corporate performance management , enterprise performance management , strategic enterprise management .

Business Performance Management

Business performance management consists of a set of management and analytic processes, supported by technology, that enable businesses to define strategic goals and then measure and manage performance against those goals.

Business Performance Management

Core BPM processes include financial plnning, operational planning, consolidation and reporting, business modeling, analysis, and monitoring of key performance indicators linked to strategy.

BPM involves consolidation of data from various sources, querying, and analysis of the data, and putting the results into practice.

Key performance indicator (KPI)Manage performance according to the standards.

Operational areas covered by driver KPIs Customer performance Service performance Sales operations Sales plan/forecast

Business performance masurement

The future of business intelligence

Business performance information systems,

Business performance analytics.

Internal Business Process Measures

Identify Market

Create Product

Build Product

Deliver Product

Service to Customer

Customer Need Identified

Innovation Process

Operations Process

Post-Sale Service Process Customer Need

Development

Cycle Time

Quality/Defects

(MCE)

Delivery

Cycle Time

SatisfactionSegmentation

Manufacturing Cycle Effectiveness (MCE) = Processing Time / Throughput Time

Throughput Time = Processing time + inspection time + movement time + waiting/storage time MCE closer to 1, implies less wasted time, greater efficiency

Strategy

Objectives

Metrics

Key Process IndicatorsBusiness Analysis:Workout SessionsCatalyst SessionsLeadership PlanningSOAR Planning

Service/ Process DesignStrategic Initiatives Process Improvement Lean/ Waste Reduction Just Do It

2. Strategic Improvement Goals:Based on Key Process IndicatorsTied to Business Metrics

3. Prioritize Opportunities

4. Identify Specific Projects, Resources

Design for Six SigmaMaster Black BeltsBlack BeltsPMOMBB, BB, PMP

Core Six SigmaBlack BeltsGreen Belts8-D, KT Problem SolvingBB, GB or Trained Team Ldr

Lean ThinkingBlack BeltsGreen BeltsKaizenBB, GB or Trained Team Ldr

Six Sigma Select ToolsTrained Team8-D, KT Problem SolvingBB, GB or Trained Team Ldr

1. Balanced Scorecard:FinancialCustomerInternal Business ProcessLearning & Growth

Lean Six Sigma Comprehensive Implementation Model

Bidang kajian pengembangan BIS

Logistic and supply chain management, Marketing intelligence, Education intelligence, Customer Relationship Management, Human Resource Management, Intelligent decision support systems, Enterprise Systems, Business Process Modelling, System Modelling, Artificial intelligence and expert systems, Balanced scorecard, Total quality management, Six Sigma business intelligence, And more .........

19

Chapter 1 Foundations of Information Systems in Business

A BUSINESS AS A SYSTEMS

Information output visualization

6-21

Display of complex data relationships using graphical methods Enables managers to quickly grasp

results of analyses Visual analytics Dashboards Geographic information systems

Dashboards

Dashboards use various graphical elements to highlight important information.

6-22

PENELITIAN TESIS PROGRAM MSI

Original knowledge berupa pengembangan/penerapan

teori, model, sistem.

Dipubilasikan dalam forum seminar, jurnal ilmiah.

KARYA ILMIAH ORIGINAL

Ikuti publikasi jurnal ilmiah yang sedang berkembang untuk membangun

kompetensi

KEPAKARAN (sain & teknologi) + GLOBALISASI + ICT

Amati, Tiru dan Kembangkan, dan dimodifikasi secara original shg menjadi milik sendiri (hak cipta).

Setiap publikasi ilmiah harus memenuhi kaidah ilmiah, norma akademik, dan norma hukum sesuai dg Permen Diknas No. 17 tahun 2010 tentang Pencegahan dan Penanggulangan Plagiat di PT.

PENCEGAHAN PLAGIAT

PUBLIKASI

The 1st International Conference on Information Systems For Business Competitiveness (ICISBC) 2011. Diponegoro University, December 8-9, 2011Website : www.undip.ac.id , www.icisbc.orgE-mail: icisbc@undip.ac.idSekretariat : Program Magister Sistem Informasi UNDIP

Jurnal Sistem Informasi Bisnis (JSINBIS)Sekretariat : Program Magister Sistem Informasi UNDIP

TERIMA KASIH