Lampiran 1: Lembar Kuesioner · Memberikan bantuan tanggap darurat bagi korban bencana dan juga...
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59 Lampiran 1: Lembar Kuesioner PROGRAM CSR INDOSAT “SATUKAN CINTA NEGRI” CSR atau corporate social responsibility merupakan bentuk tanggung jawab perusahaan untuk meningkatkan kesejahteraan komunitas. Sejak tahun 2009 Indosat telah menjalankan CSR dengan tema “Satukan Cinta Negri” yang merupakan bentuk tanggung jawab Indosat sebagai perusahaan di Indonesia yang peduli dengan kesejahteraan masyarakat dan lingkungan. Berikut ini merupakan 5 bentuk aktifitas Indosat dalam melaksanakan program “Satukan Cinta Negri”. Aktivitas yang dilakukan Indosat Mengadakan workshop peningkatan kompetensi memberikan beasiswa bagi guru-guru SMA & MA di 33 provinsi di Indonesia. Mengadakan kompetisi pengembangan teknologi nirkabel ( wireless). Membangun dan meningkatkan kualitas pembelajaran di Aceh pasca Tsunami. Memberikan pelayanan kesehatan gratis sejak tahun 2007 melalui mobil klinik keliling yang tersebar di 8 kota di Indonesia, khususnya untuk Ibu hamil dan anak-anak. Menggunakan tenaga alternatif untuk mengantisipasi kelangkaan bahan bakar seperti sinar matahari, angin dan biofuel yang berbahan dasar kelapa sawit dan biji jarak di Bali dan Lombok, dan memberikan bantuan perlatan pengepresan biji jarak untuk 25 kelompok tani. Melakukan penanaman pohon di beberapa daerah di Indonesia sejak tahun 2008. Sampai saat ini pohon yang ditanam di Lombok, Blora dan di daerah waduh Jatiluhur berjumlah lebih dari 250.000 pohon. Memberikan bantuan kepada korban bencana seperti Tim SAR, makanan dan obat-obatan. Mengajak pelanggan untuk bersama-sama memberikan donasi bantuan untuk korban bencana. Memberikan bantuan tanggap darurat bagi korban bencana dan juga kegiatan pembinaan komunitaas di daerah yang rawan terjadi bencana, seperti tsunami, banjir, dan longsor.
Transcript of Lampiran 1: Lembar Kuesioner · Memberikan bantuan tanggap darurat bagi korban bencana dan juga...
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Lampiran 1: Lembar Kuesioner
PROGRAM CSR INDOSAT “SATUKAN CINTA NEGRI”
CSR atau corporate social responsibility merupakan bentuk tanggung jawab perusahaan
untuk meningkatkan kesejahteraan komunitas. Sejak tahun 2009 Indosat telah
menjalankan CSR dengan tema “Satukan Cinta Negri” yang merupakan bentuk tanggung
jawab Indosat sebagai perusahaan di Indonesia yang peduli dengan kesejahteraan
masyarakat dan lingkungan. Berikut ini merupakan 5 bentuk aktifitas Indosat dalam
melaksanakan program “Satukan Cinta Negri”.
Aktivitas yang dilakukan Indosat
Mengadakan workshop peningkatan kompetensi memberikan beasiswa
bagi guru-guru SMA & MA di 33 provinsi di Indonesia.
Mengadakan kompetisi pengembangan teknologi nirkabel (wireless).
Membangun dan meningkatkan kualitas pembelajaran di Aceh pasca
Tsunami.
Memberikan pelayanan kesehatan gratis sejak tahun 2007 melalui mobil
klinik keliling yang tersebar di 8 kota di Indonesia, khususnya untuk Ibu
hamil dan anak-anak.
Menggunakan tenaga alternatif untuk mengantisipasi kelangkaan bahan
bakar seperti sinar matahari, angin dan biofuel yang berbahan dasar
kelapa sawit dan biji jarak di Bali dan Lombok, dan memberikan bantuan
perlatan pengepresan biji jarak untuk 25 kelompok tani.
Melakukan penanaman pohon di beberapa daerah di Indonesia sejak tahun
2008. Sampai saat ini pohon yang ditanam di Lombok, Blora dan di
daerah waduh Jatiluhur berjumlah lebih dari 250.000 pohon.
Memberikan bantuan kepada korban bencana seperti Tim SAR, makanan
dan obat-obatan.
Mengajak pelanggan untuk bersama-sama memberikan donasi bantuan
untuk korban bencana.
Memberikan bantuan tanggap darurat bagi korban bencana dan juga
kegiatan pembinaan komunitaas di daerah yang rawan terjadi bencana,
seperti tsunami, banjir, dan longsor.
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Lampiran 1: Lembar Kuesioner (Sambungan)
KUESIONER No. Responden: .........
Responden yang terhormat, dalam rangka penelitian Tugas Akhir, kami
mahasiswi Manajemen Perhotelan UK Petra memohon kesediaan Anda untuk
mengisi kuisioner ini. Judul penelitian kami "Analisa Pengaruh Program
Corporate Social Responsibility (CSR) Indosat “Satukan Cinta Negeri” Terhadap
Corporate Image". Kami harap jawaban-jawaban Anda dapat menjadi tolok ukur
penelitian kami.
Bagian I
Pertanyaan pada bagian I merupakan pertanyaan yg berhubungan dengan identitas
responden. Berilah lingkaran pada jawaban yang Anda pilih.
Usia : ...... tahun
Jenis Kelamin : a. Laki-laki b. Perempuan
Tingkat pendidikan : a. SMP d. S-1
b. SMA e. Lainnya: ............
c. Diploma
Perkerjaan saat ini : a. Pelajar / Mahasiswa d. Wiraswasta
b. Pegawai swasta e. Lainnya: ............
c. Pegawai Negri
Produk Indosat yang digunakan : a. IM2 d. Matrix
b. IM3 e. Star One
c. Mentari
Lama menggunakan Indosat : a. < 3 bulan d. 1 - 2 tahun
b. 3 - 6 bulan e. > 2 tahun
c. 6 - 12 bulan
Bagian II
Bagian II adalah pernyataan yang berkaitan dengan program CSR Indosat yang
mempengaruhi corporate image Indosat. Berilah tanda silang (x) pada salah satu
kolom jawaban yang menurut Anda paling sesuai.
Keterangan:
STS = Sangat Tidak Setuju, TS = Tidak Setuju, N = Netral, S = Setuju, SS =
Sangat Setuju
No Pertanyaan STS TS N S SS
1. Sinyal Indosat memiliki jangkauan yang luas.
2. Sinyal Indosat tidak mudah putus.
3. Indosat memiliki produk yang variatif (IM3, Mentari,
Matrix, Star One).
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Lampiran 1: Lembar Kuesioner (Sambungan)
4.
Indosat memiliki paket yang sesuai dengan kebutuhan
konsumen (sms, telepon, internet, paket blackberry,
dll).
5. Staf Indosat dapat dihubungi dengan mudah.
6. Staf Indosat menjawab pertanyaan pelanggan dengan
sopan.
7. Staf Indosat menjawab pertanyaan pelanggan dengan
ramah.
8. Staf Indosat memiliki pengetahuan yang baik
mengenai produk Indosat.
9. Staf Indosat dapat menangani keluhan dengan baik.
10. Staf Indosat dapat memberi solusi dari permasalahan
yang ada.
11.
Workshop yang dilakukan Indosat untuk guru-guru
IPA (Fisika, Kimia, dan Biologi) dan Matematika
merupakan program yang penting bagi peningkatan
mutu pendidikan.
12.
Pembangunan sekolah-sekolah di Aceh yang
dilakukan Indosat merupakan program yang
bermanfaat.
13.
Program pelayanan kesehatan gratis yang dilakukan
Indosat dapat memberikan dampak positif bagi
masyarakat.
14. Program penanaman sejuta pohon oleh Indosat dapat
menciptakan dampak yang baik bagi lingkungan.
15.
Penggunaan energi alternatif yang dilakukan Indosat
merupakan cara yang baik dalam mengatasi
keterbatasan energi yang ada.
16. Indosat melakukan kegiatan-kegiatan sosial bagi
masayarakat.
17. Staf Indosat memiliki kerjasama yang baik.
18. Pelayanan yang diberikan staf dapat memberikan
kepuasan pada pelanggan.
19. Staf Indosat dapat memberikan pelayanan dengan
cepat.
20. Produk Indosat memiliki harga yang sesuai dengan
kualitas produk yang diberikan kepada pelanggan.
21. Kegiatan promosi yang dilakukan Indosat dapat
menarik perhatian pelanggan.
22. Produk-produk Indosat dapat ditemukan dengan
mudah.
KRITIK DAN SARAN:
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Lampiran 2: Validitas dan Reliabilitas Ekonomi
Reliability
Case Processing Summary
N %
Cases Valid 40 100.0
Excludeda 0 .0
Total 40 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.714 10
Item-Total Statistics
Scale Mean if Item
Deleted
Scale Variance if
Item Deleted
Corrected Item-
Total Correlation
Cronbach's Alpha
if Item Deleted
X1.1 30.80 12.062 .315 .708
X1.2 31.20 12.574 .326 .700
X1.3 30.42 13.379 .357 .696
X1.4 30.53 12.820 .325 .699
X1.5 31.48 11.846 .375 .694
X1.6 31.30 11.703 .527 .663
X1.7 31.12 12.317 .608 .661
X1.8 31.03 13.256 .315 .700
X1.9 31.15 13.054 .381 .691
X1.10 31.25 13.423 .325 .699
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Lampiran 3: Validitas dan Reliabilitas Sosial
Reliability
Case Processing Summary
N %
Cases Valid 40 100.0
Excludeda 0 .0
Total 40 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.876 3
Item-Total Statistics
Scale Mean if Item
Deleted
Scale Variance if
Item Deleted
Corrected Item-
Total Correlation
Cronbach's Alpha
if Item Deleted
X2.1 7.97 1.922 .697 .880
X2.2 7.65 1.772 .793 .799
X2.3 7.42 1.533 .807 .786
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Lampiran 4: Validitas dan Reliabilitas Lingkungan
Reliability
Case Processing Summary
N %
Cases Valid 40 100.0
Excludeda 0 .0
Total 40 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.838 2
Item-Total Statistics
Scale Mean if Item
Deleted
Scale Variance if
Item Deleted
Corrected Item-
Total Correlation
Cronbach's Alpha
if Item Deleted
X3.1 4.02 .384 .722 .a
X3.2 4.15 .387 .722 .a
a. The value is negative due to a negative average covariance among items. This violates
reliability model assumptions. You may want to check item codings.
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Lampiran 5: Validitas dan Reliabilitas Corporate Image
Reliability
Case Processing Summary
N %
Cases Valid 40 100.0
Excludeda 0 .0
Total 40 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.813 7
Item-Total Statistics
Scale Mean if Item
Deleted
Scale Variance if
Item Deleted
Corrected Item-
Total Correlation
Cronbach's Alpha
if Item Deleted
Y1 22.10 11.169 .314 .826
Y2 22.52 9.384 .625 .774
Y3 22.52 9.846 .628 .776
Y4 22.72 9.384 .685 .764
Y5 22.20 8.882 .657 .768
Y6 22.40 10.195 .558 .787
Y7 21.82 11.020 .393 .812
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Lampiran 6: Table of Critical Value for Pearson Correlation
Two-Tailed Probabilities
N 0.1 0.05 0.01 0.001
4 0.900 0.950 0.990 0.999
5 0.805 0.878 0.959 0.991
6 0.729 0.811 0.917 0.974
7 0.669 0.754 0.875 0.951
8 0.621 0.707 0.834 0.925
9 0.582 0.666 0.798 0.898
4 0.549 0.632 0.765 0.872
10 0.549 0.632 0.765 0.872
11 0.521 0.602 0.735 0.847
12 0.497 0.576 0.708 0.823
13 0.476 0.553 0.684 0.801
14 0.458 0.532 0.661 0.780
15 0.441 0.514 0.641 0.760
4 0.412 0.482 0.606 0.725
16 0.426 0.497 0.623 0.742
17 0.412 0.482 0.606 0.725
18 0.400 0.468 0.590 0.708
19 0.389 0.456 0.575 0.693
20 0.378 0.444 0.561 0.679
21 0.369 0.433 0.549 0.665
4 0.344 0.404 0.515 0.629
22 0.360 0.423 0.537 0.652
23 0.352 0.413 0.526 0.640
24 0.344 0.404 0.515 0.629
25 0.337 0.396 0.505 0.618
26 0.330 0.388 0.496 0.607
27 0.323 0.381 0.487 0.597
28 0.317 0.374 0.479 0.588
29 0.311 0.367 0.471 0.579
30 0.306 0.361 0.463 0.570
35 0.283 0.334 0.430 0.532
40 0.264 0.312 0.403 0.501
45 0.248 0.294 0.380 0.474
50 0.235 0.279 0.361 0.451
60 0.214 0.254 0.330 0.414
70 0.198 0.235 0.306 0.385
80 0.185 0.220 0.286 0.361
90 0.174 0.207 0.270 0.341
100 0.165 0.197 0.256 0.324
200 0.117 0.139 0.182 0.231
300 0.095 0.113 0.149 0.189
400 0.082 0.098 0.129 0.164
500 0.074 0.088 0.115 0.147
1000 0.052 0.062 0.081 0.104
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Lampiran 7: Frekuensi Data Dimensi Ekonomi
Frequencies
Statistics
X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10
N Valid 120 120 120 120 120 120 120 120 120 120
Missing 0 0 0 0 0 0 0 0 0 0
Mean 3.72 3.31 4.04 3.98 3.22 3.45 3.54 3.56 3.49 3.36
Std. Deviation .840 .887 .679 .772 .893 .787 .709 .742 .722 .708
Frequency Table
X1.1
Frequency Percent Valid Percent
Cumulative
Percent
Valid 2 15 12.5 12.5 12.5
3 18 15.0 15.0 27.5
4 72 60.0 60.0 87.5
5 15 12.5 12.5 100.0
Total 120 100.0 100.0
X1.2
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 2 1.7 1.7 1.7
2 21 17.5 17.5 19.2
3 42 35.0 35.0 54.2
4 48 40.0 40.0 94.2
5 7 5.8 5.8 100.0
Total 120 100.0 100.0
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Lampiran 7: Frekuensi Data Dimensi Ekonomi (Sambungan)
Frequency Table
X1.3
Frequency Percent Valid Percent
Cumulative
Percent
Valid 2 2 1.7 1.7 1.7
3 19 15.8 15.8 17.5
4 71 59.2 59.2 76.7
5 28 23.3 23.3 100.0
Total 120 100.0 100.0
X1.4
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 1 .8 .8 .8
2 4 3.3 3.3 4.2
3 19 15.8 15.8 20.0
4 69 57.5 57.5 77.5
5 27 22.5 22.5 100.0
Total 120 100.0 100.0
X1.5
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 4 3.3 3.3 3.3
2 18 15.0 15.0 18.3
3 52 43.3 43.3 61.7
4 39 32.5 32.5 94.2
5 7 5.8 5.8 100.0
Total 120 100.0 100.0
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Lampiran 7: Frekuensi Data Dimensi Ekonomi (Sambungan)
Frequency Table
X1.6
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 2 1.7 1.7 1.7
2 7 5.8 5.8 7.5
3 55 45.8 45.8 53.3
4 47 39.2 39.2 92.5
5 9 7.5 7.5 100.0
Total 120 100.0 100.0
X1.7
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 1 .8 .8 .8
2 3 2.5 2.5 3.3
3 55 45.8 45.8 49.2
4 52 43.3 43.3 92.5
5 9 7.5 7.5 100.0
Total 120 100.0 100.0
X1.8
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 1 .8 .8 .8
2 5 4.2 4.2 5.0
3 50 41.7 41.7 46.7
4 54 45.0 45.0 91.7
5 10 8.3 8.3 100.0
Total 120 100.0 100.0
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Lampiran 7: Frekuensi Data Dimensi Ekonomi (Sambungan)
Frequency Table
X1.9
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 1 .8 .8 .8
2 6 5.0 5.0 5.8
3 53 44.2 44.2 50.0
4 53 44.2 44.2 94.2
5 7 5.8 5.8 100.0
Total 120 100.0 100.0
X1.10
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 1 .8 .8 .8
2 8 6.7 6.7 7.5
3 63 52.5 52.5 60.0
4 43 35.8 35.8 95.8
5 5 4.2 4.2 100.0
Total 120 100.0 100.0
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Lampiran 8: Frekuensi Data Dimensi Sosial
Frequencies
Statistics
X2.1 X2.2 X2.3
N Valid 120 120 120
Missing 0 0 0
Mean 3.75 4.05 4.15
Std. Deviation .791 .708 .741
Frequency Table
X2.1
Frequency Percent Valid Percent
Cumulative
Percent
Valid 2 3 2.5 2.5 2.5
3 47 39.2 39.2 41.7
4 47 39.2 39.2 80.8
5 23 19.2 19.2 100.0
Total 120 100.0 100.0
X2.2
Frequency Percent Valid Percent
Cumulative
Percent
Valid 2 2 1.7 1.7 1.7
3 21 17.5 17.5 19.2
4 66 55.0 55.0 74.2
5 31 25.8 25.8 100.0
Total 120 100.0 100.0
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Lampiran 8: Frekuensi Data Dimensi Sosial (Sambungan)
Frequency Table
X2.3
Frequency Percent Valid Percent
Cumulative
Percent
Valid 2 3 2.5 2.5 2.5
3 16 13.3 13.3 15.8
4 61 50.8 50.8 66.7
5 40 33.3 33.3 100.0
Total 120 100.0 100.0
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Lampiran 9: Frekuensi Data Dimensi Lingkungan
Frequencies
Statistics
X3.1 X3.2
N Valid 120 120
Missing 0 0
Mean 4.28 4.03
Std. Deviation .661 .673
Frequency Table
X3.1
Frequency Percent Valid Percent
Cumulative
Percent
Valid 2 1 .8 .8 .8
3 11 9.2 9.2 10.0
4 62 51.7 51.7 61.7
5 46 38.3 38.3 100.0
Total 120 100.0 100.0
X3.2
Frequency Percent Valid Percent
Cumulative
Percent
Valid 3 25 20.8 20.8 20.8
4 66 55.0 55.0 75.8
5 29 24.2 24.2 100.0
Total 120 100.0 100.0
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Lampiran 10: Frekuensi Data Variabel Corporate Image
Frequencies
Statistics
Y1 Y2 Y3 Y4 Y5 Y6 Y7
N Valid 120 120 120 120 120 120 120
Missing 0 0 0 0 0 0 0
Mean 3.97 3.65 3.60 3.40 3.65 3.72 4.12
Std. Deviation .709 .718 .749 .814 .941 .712 .681
Frequency Table
Y1
Frequency Percent Valid Percent
Cumulative
Percent
Valid 2 2 1.7 1.7 1.7
3 26 21.7 21.7 23.3
4 66 55.0 55.0 78.3
5 26 21.7 21.7 100.0
Total 120 100.0 100.0
Y2
Frequency Percent Valid Percent
Cumulative
Percent
Valid 2 4 3.3 3.3 3.3
3 47 39.2 39.2 42.5
4 56 46.7 46.7 89.2
5 13 10.8 10.8 100.0
Total 120 100.0 100.0
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Lampiran 10: Frekuensi Data Variabel Corporate Image (Sambungan)
Frequency Table
Y3
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 2 1.7 1.7 1.7
2 4 3.3 3.3 5.0
3 43 35.8 35.8 40.8
4 62 51.7 51.7 92.5
5 9 7.5 7.5 100.0
Total 120 100.0 100.0
Y4
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 2 1.7 1.7 1.7
2 10 8.3 8.3 10.0
3 55 45.8 45.8 55.8
4 44 36.7 36.7 92.5
5 9 7.5 7.5 100.0
Total 120 100.0 100.0
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Lampiran 10: Frekuensi Data Variabel Corporate Image (Sambungan)
Frequency Table
Y5
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 3 2.5 2.5 2.5
2 13 10.8 10.8 13.3
3 24 20.0 20.0 33.3
4 63 52.5 52.5 85.8
5 17 14.2 14.2 100.0
Total 120 100.0 100.0
Y6
Frequency Percent Valid Percent
Cumulative
Percent
Valid 2 7 5.8 5.8 5.8
3 31 25.8 25.8 31.7
4 71 59.2 59.2 90.8
5 11 9.2 9.2 100.0
Total 120 100.0 100.0
Y7
Frequency Percent Valid Percent
Cumulative
Percent
Valid 1 1 .8 .8 .8
3 15 12.5 12.5 13.3
4 71 59.2 59.2 72.5
5 33 27.5 27.5 100.0
Total 120 100.0 100.0
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Lampiran 11: Uji Asumsi Klasik
Uji Normalitas
Uji Multikolinieritas
Coefficientsa
Model
Unstandardized
Coefficients
Standardized
Coefficients
t Sig.
Collinearity Statistics
B Std. Error Beta Tolerance VIF
1 (Constant) .990 .331 2.993 .003
X1 .569 .077 .546 7.381 .000 .918 1.089
X2 -.101 .073 -.128 -1.389 .168 .587 1.703
X3 .268 .079 .315 3.397 .001 .583 1.715
a. Dependent Variable: Y
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Lampiran 12: Uji Regresi X danY
Variables Entered/Removedb
Model Variables Entered Variables Removed Method
1 X3, X1, X2a . Enter
a. All requested variables entered.
b. Dependent Variable: Y
Model Summaryb
Mod
el R
R
Square
Adjusted
R Square
Std. Error
of the
Estimate
Change Statistics
Durbin-
Watson
R Square
Change
F
Change df1 df2
Sig. F
Change
1 .646a .418 .403 .39511 .418 27.724 3 116 .000 2.332
a. Predictors: (Constant), X3, X1,
X2
b. Dependent
Variable: Y
ANOVAb
Model Sum of Squares df Mean Square F Sig.
1 Regression 12.984 3 4.328 27.724 .000a
Residual 18.109 116 .156
Total 31.094 119
a. Predictors: (Constant), X3, X1, X2
b. Dependent Variable: Y
80
Lampiran 12: Uji Regresi X danY (Sambungan)
Coefficient Correlationsa
Model X3 X1 X2
1 Correlations X3 1.000 -.139 -.611
X1 -.139 1.000 -.113
X2 -.611 -.113 1.000
Covariances X3 .006 .000 -.004
X1 .000 .006 .000
X2 -.004 .000 .005
a. Dependent Variable: Y
Collinearity Diagnosticsa
Model
Dimensi
on Eigenvalue Condition Index
Variance Proportions
(Constant) X1 X2 X3
1 1 3.964 1.000 .00 .00 .00 .00
2 .019 14.404 .05 .39 .27 .08
3 .009 20.987 .49 .46 .41 .19
4 .008 22.756 .46 .16 .32 .72
a. Dependent Variable: Y
81
Lampiran 13: Tabulasi Data Profil Responden
No. Usia
Jenis
Kelamin Pendidikan Pekerjaan
Produk yang
Digunakan
Lama
Penggunaan
1 1.0 2.0 4.0 1.0 2.0 5.0
2 1.0 1.0 4.0 1.0 3.0 4.0
3 2.0 1.0 4.0 2.0 2.0 5.0
4 1.0 2.0 4.0 1.0 2.0 5.0
5 1.0 2.0 4.0 1.0 2.0 5.0
6 2.0 2.0 4.0 5.0 5.0 5.0
7 1.0 1.0 4.0 1.0 2.0 1.0
8 1.0 1.0 2.0 1.0 2.0 5.0
9 1.0 2.0 4.0 4.0 2.0 4.0
10 1.0 2.0 4.0 1.0 2.0 3.0
11 1.0 2.0 4.0 1.0 2.0 5.0
12 1.0 2.0 4.0 1.0 2.0 5.0
13 1.0 2.0 2.0 1.0 2.0 4.0
14 1.0 2.0 2.0 1.0 2.0 4.0
15 1.0 2.0 2.0 1.0 2.0 5.0
16 1.0 2.0 4.0 4.0 2.0 5.0
17 1.0 1.0 2.0 1.0 3.0 4.0
18 1.0 1.0 1.0 1.0 2.0 3.0
19 1.0 2.0 2.0 1.0 2.0 3.0
20 2.0 1.0 2.0 4.0 2.0 5.0
21 1.0 2.0 4.0 1.0 3.0 1.0
22 1.0 2.0 2.0 1.0 2.0 2.0
23 1.0 2.0 4.0 1.0 2.0 5.0
24 2.0 1.0 3.0 2.0 1.0 4.0
25 1.0 2.0 2.0 1.0 3.0 5.0
26 1.0 2.0 4.0 1.0 3.0 4.0
27 1.0 2.0 4.0 1.0 2.0 2.0
28 1.0 2.0 3.0 2.0 4.0 2.0
29 1.0 2.0 4.0 1.0 5.0 5.0
30 1.0 1.0 2.0 1.0 1.0 4.0
31 1.0 2.0 4.0 1.0 2.0 2.0
32 1.0 2.0 5.0 1.0 2.0 2.0
33 1.0 2.0 2.0 1.0 3.0 4.0
34 1.0 2.0 2.0 1.0 1.0 1.0
35 1.0 2.0 4.0 1.0 1.0 2.0
36 1.0 2.0 4.0 1.0 2.0 5.0
37 1.0 2.0 2.0 1.0 1.0 2.0
38 1.0 1.0 2.0 1.0 4.0 2.0
39 1.0 1.0 4.0 1.0 2.0 2.0
40 1.0 2.0 4.0 1.0 2.0 2.0
41 1.0 1.0 5.0 1.0 2.0 4.0
42 1.0 2.0 4.0 1.0 2.0 1.0
43 1.0 2.0 4.0 1.0 2.0 3.0
44 1.0 2.0 2.0 1.0 2.0 3.0
45 1.0 2.0 2.0 1.0 2.0 1.0
82
Lampiran 13: Tabulasi Data Profil Responden (Sambungan)
No. Usia
Jenis
Kelamin Pendidikan Pekerjaan
Produk yang
Digunakan
Lama
Penggunaan
46 1.0 2.0 4.0 2.0 2.0 4.0
47 1.0 2.0 2.0 1.0 5.0 2.0
48 1.0 2.0 4.0 1.0 2.0 5.0
49 3.0 2.0 2.0 2.0 3.0 4.0
50 1.0 1.0 4.0 1.0 3.0 3.0
51 1.0 2.0 2.0 1.0 2.0 3.0
52 1.0 2.0 2.0 1.0 2.0 4.0
53 1.0 2.0 4.0 1.0 2.0 4.0
54 1.0 2.0 4.0 1.0 1.0 4.0
55 1.0 1.0 2.0 1.0 2.0 5.0
56 1.0 1.0 4.0 1.0 5.0 5.0
57 1.0 1.0 4.0 1.0 4.0 3.0
58 1.0 1.0 4.0 1.0 1.0 4.0
59 1.0 2.0 4.0 1.0 2.0 2.0
60 1.0 1.0 2.0 1.0 2.0 4.0
61 1.0 2.0 2.0 1.0 2.0 3.0
62 1.0 2.0 2.0 1.0 1.0 5.0
63 1.0 1.0 4.0 1.0 1.0 3.0
64 1.0 2.0 4.0 1.0 2.0 4.0
65 1.0 2.0 2.0 1.0 5.0 1.0
66 1.0 2.0 2.0 1.0 2.0 5.0
67 1.0 1.0 2.0 1.0 1.0 4.0
68 1.0 2.0 4.0 1.0 2.0 5.0
69 1.0 1.0 2.0 1.0 2.0 3.0
70 1.0 1.0 4.0 1.0 5.0 2.0
71 1.0 1.0 4.0 1.0 5.0 1.0
72 1.0 1.0 4.0 1.0 5.0 4.0
73 1.0 1.0 4.0 1.0 5.0 4.0
74 1.0 2.0 2.0 1.0 2.0 3.0
75 1.0 1.0 2.0 1.0 1.0 3.0
76 2.0 1.0 4.0 1.0 2.0 2.0
77 1.0 1.0 2.0 1.0 2.0 5.0
78 1.0 2.0 4.0 1.0 3.0 4.0
79 1.0 1.0 5.0 2.0 2.0 4.0
80 2.0 2.0 2.0 2.0 2.0 5.0
81 1.0 2.0 2.0 2.0 2.0 5.0
82 1.0 2.0 2.0 4.0 3.0 4.0
83 2.0 2.0 2.0 2.0 2.0 4.0
84 1.0 2.0 1.0 2.0 3.0 5.0
85 2.0 2.0 2.0 2.0 2.0 5.0
86 1.0 1.0 4.0 1.0 2.0 5.0
87 1.0 2.0 2.0 1.0 2.0 4.0
88 3.0 1.0 4.0 4.0 1.0 2.0
89 4.0 2.0 4.0 4.0 1.0 3.0
90 1.0 2.0 4.0 1.0 2.0 5.0
83
Lampiran 13: Tabulasi Data Profil Responden (Sambungan)
No. Usia
Jenis
Kelamin Pendidikan Pekerjaan
Produk yang
Digunakan
Lama
Penggunaan
91 1.0 2.0 4.0 1.0 2.0 5.0
92 3.0 1.0 5.0 2.0 1.0 1.0
93 1.0 2.0 4.0 1.0 2.0 5.0
94 1.0 1.0 4.0 1.0 2.0 5.0
95 2.0 2.0 5.0 5.0 5.0 5.0
96 2.0 1.0 4.0 2.0 2.0 5.0
97 2.0 1.0 4.0 2.0 3.0 5.0
98 2.0 1.0 5.0 2.0 5.0 5.0
99 1.0 2.0 2.0 2.0 2.0 5.0
100 2.0 1.0 4.0 4.0 2.0 5.0
101 2.0 1.0 5.0 2.0 5.0 3.0
102 4.0 1.0 2.0 4.0 3.0 4.0
103 1.0 2.0 2.0 1.0 2.0 5.0
104 1.0 2.0 4.0 1.0 2.0 5.0
105 1.0 1.0 4.0 1.0 3.0 5.0
106 1.0 1.0 4.0 1.0 2.0 5.0
107 2.0 1.0 4.0 4.0 5.0 5.0
108 3.0 2.0 4.0 5.0 3.0 2.0
109 2.0 2.0 4.0 2.0 2.0 5.0
110 2.0 2.0 4.0 2.0 2.0 5.0
111 2.0 2.0 4.0 2.0 2.0 3.0
112 1.0 2.0 4.0 4.0 2.0 5.0
113 2.0 1.0 4.0 4.0 5.0 5.0
114 1.0 2.0 4.0 4.0 2.0 4.0
115 4.0 1.0 4.0 2.0 4.0 5.0
116 4.0 1.0 4.0 4.0 1.0 5.0
117 3.0 2.0 4.0 2.0 3.0 5.0
118 1.0 2.0 4.0 1.0 2.0 5.0
119 1.0 2.0 4.0 1.0 2.0 1.0
120 4.0 2.0 2.0 5.0 5.0 3.0
84
Lampiran 14: Tabulasi Data Jawaban Responden
No. X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10
0 X2.1
1 5.0 4.0 4.0 4.0 5.0 5.0 5.0 4.0 3.0 3.0 3.0
2 4.0 3.0 4.0 2.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
3 4.0 3.0 5.0 4.0 2.0 3.0 4.0 4.0 4.0 4.0 4.0
4 4.0 4.0 4.0 4.0 2.0 3.0 3.0 3.0 3.0 3.0 3.0
5 2.0 3.0 4.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 3.0
6 4.0 3.0 4.0 4.0 3.0 3.0 2.0 4.0 2.0 2.0 3.0
7 4.0 3.0 4.0 4.0 3.0 3.0 3.0 4.0 3.0 3.0 5.0
8 3.0 3.0 3.0 4.0 2.0 3.0 3.0 3.0 2.0 2.0 3.0
9 4.0 3.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
10 5.0 4.0 4.0 5.0 4.0 4.0 4.0 4.0 5.0 4.0 4.0
11 4.0 3.0 4.0 4.0 1.0 4.0 4.0 4.0 4.0 3.0 4.0
12 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
13 4.0 2.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
14 4.0 3.0 4.0 4.0 2.0 3.0 3.0 4.0 3.0 3.0 4.0
15 3.0 3.0 4.0 5.0 3.0 3.0 3.0 4.0 3.0 3.0 3.0
16 4.0 3.0 4.0 4.0 5.0 4.0 4.0 4.0 4.0 3.0 3.0
17 4.0 4.0 5.0 4.0 4.0 5.0 4.0 4.0 4.0 3.0 3.0
18 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 2.0 2.0
19 4.0 4.0 4.0 5.0 5.0 4.0 4.0 4.0 3.0 4.0 3.0
20 4.0 4.0 3.0 2.0 2.0 2.0 3.0 4.0 4.0 4.0 3.0
21 5.0 4.0 4.0 5.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
22 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
23 4.0 2.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
24 4.0 5.0 4.0 4.0 3.0 4.0 4.0 3.0 4.0 4.0 3.0
25 4.0 3.0 5.0 5.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0
26 2.0 2.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 4.0
27 5.0 5.0 4.0 5.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
28 2.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
29 4.0 3.0 4.0 4.0 2.0 2.0 3.0 3.0 4.0 4.0 4.0
30 4.0 3.0 4.0 5.0 2.0 3.0 3.0 3.0 3.0 3.0 4.0
31 3.0 3.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
32 2.0 3.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 3.0 4.0
33 2.0 2.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
34 2.0 2.0 4.0 4.0 4.0 2.0 4.0 2.0 4.0 4.0 4.0
35 2.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0
36 5.0 3.0 5.0 5.0 3.0 2.0 4.0 4.0 4.0 4.0 4.0
37 2.0 2.0 5.0 3.0 3.0 4.0 4.0 5.0 4.0 4.0 5.0
38 4.0 4.0 5.0 4.0 4.0 4.0 4.0 5.0 4.0 4.0 5.0
39 4.0 2.0 5.0 3.0 1.0 1.0 3.0 4.0 3.0 3.0 4.0
40 5.0 4.0 4.0 4.0 2.0 3.0 3.0 3.0 3.0 3.0 3.0
41 4.0 3.0 3.0 4.0 4.0 4.0 5.0 4.0 4.0 4.0 3.0
42 5.0 3.0 5.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 3.0
43 4.0 3.0 4.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0
44 3.0 3.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 3.0
45 5.0 5.0 5.0 5.0 4.0 5.0 4.0 4.0 5.0 4.0 5.0
85
Lampiran 14: Tabulasi Data Jawaban Responden (Sambungan)
No. X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10
0 X2.1
46 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
47 4.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
48 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
49 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 5.0
50 4.0 4.0 5.0 4.0 3.0 3.0 3.0 5.0 3.0 3.0 5.0
51 3.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
52 5.0 4.0 4.0 3.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0
53 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 4.0 3.0 4.0
54 3.0 2.0 4.0 3.0 3.0 3.0 2.0 3.0 3.0 3.0 3.0
55 4.0 4.0 3.0 3.0 3.0 3.0 4.0 4.0 3.0 4.0 3.0
56 4.0 4.0 5.0 5.0 4.0 4.0 4.0 4.0 5.0 5.0 4.0
57 3.0 2.0 3.0 5.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
58 4.0 2.0 5.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
59 2.0 4.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
60 4.0 3.0 4.0 4.0 4.0 4.0 5.0 5.0 5.0 5.0 5.0
61 4.0 4.0 3.0 2.0 4.0 2.0 3.0 3.0 3.0 3.0 3.0
62 2.0 2.0 3.0 3.0 4.0 5.0 4.0 4.0 4.0 2.0 3.0
63 2.0 2.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
64 4.0 4.0 4.0 4.0 2.0 3.0 4.0 4.0 4.0 3.0 3.0
65 4.0 3.0 5.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
66 4.0 3.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 3.0
67 3.0 3.0 3.0 3.0 2.0 4.0 3.0 3.0 3.0 3.0 4.0
68 4.0 3.0 3.0 5.0 3.0 3.0 4.0 4.0 4.0 4.0 3.0
69 2.0 4.0 3.0 4.0 4.0 4.0 4.0 4.0 2.0 3.0 4.0
70 4.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 4.0 3.0
71 4.0 4.0 4.0 3.0 3.0 2.0 3.0 4.0 4.0 3.0 4.0
72 3.0 3.0 4.0 4.0 4.0 4.0 4.0 2.0 4.0 4.0 2.0
73 4.0 3.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 3.0 4.0
74 4.0 4.0 5.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
75 3.0 4.0 4.0 4.0 2.0 3.0 3.0 3.0 3.0 3.0 5.0
76 4.0 3.0 4.0 4.0 3.0 4.0 4.0 3.0 4.0 3.0 4.0
77 4.0 4.0 2.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 2.0
78 4.0 5.0 4.0 5.0 4.0 5.0 5.0 5.0 4.0 5.0 5.0
79 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0 5.0
80 4.0 4.0 4.0 5.0 4.0 4.0 5.0 5.0 4.0 4.0 4.0
81 4.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0 4.0 3.0 5.0
82 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 4.0 5.0
83 3.0 3.0 3.0 4.0 4.0 3.0 3.0 4.0 3.0 3.0 3.0
84 4.0 3.0 5.0 3.0 2.0 3.0 3.0 4.0 4.0 3.0 5.0
85 5.0 3.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
86 4.0 3.0 4.0 5.0 3.0 4.0 4.0 4.0 4.0 4.0 4.0
87 3.0 3.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0
88 4.0 2.0 5.0 3.0 2.0 3.0 3.0 3.0 2.0 2.0 5.0
89 4.0 1.0 5.0 4.0 1.0 4.0 4.0 2.0 2.0 2.0 3.0
90 4.0 4.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0
86
Lampiran 14: Tabulasi Data Jawaban Responden (Sambungan)
No. X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10
0 X2.1
91 3.0 2.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
92 4.0 4.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
93 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0 4.0 3.0
94 2.0 2.0 2.0 2.0 2.0 2.0 2.0 3.0 4.0 3.0 3.0
95 4.0 2.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0
96 4.0 3.0 4.0 5.0 2.0 3.0 3.0 2.0 3.0 2.0 5.0
97 4.0 4.0 4.0 4.0 3.0 4.0 4.0 3.0 4.0 4.0 3.0
98 5.0 4.0 5.0 5.0 5.0 5.0 5.0 4.0 4.0 4.0 5.0
99 4.0 3.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0
100 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 4.0
101 4.0 3.0 4.0 4.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0
102 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 4.0
103 5.0 4.0 5.0 5.0 3.0 3.0 3.0 3.0 3.0 3.0 5.0
104 2.0 1.0 3.0 4.0 3.0 4.0 3.0 3.0 2.0 2.0 4.0
105 5.0 5.0 3.0 4.0 5.0 5.0 5.0 5.0 5.0 5.0 4.0
106 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0
107 3.0 3.0 4.0 4.0 2.0 3.0 3.0 2.0 3.0 3.0 4.0
108 3.0 3.0 4.0 4.0 3.0 3.0 3.0 4.0 3.0 3.0 4.0
109 3.0 2.0 5.0 5.0 2.0 4.0 3.0 4.0 3.0 4.0 3.0
110 3.0 3.0 5.0 5.0 2.0 3.0 3.0 4.0 3.0 3.0 5.0
111 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 5.0
112 4.0 4.0 4.0 4.0 3.0 4.0 4.0 4.0 4.0 4.0 4.0
113 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0
114 4.0 2.0 4.0 4.0 3.0 4.0 4.0 4.0 3.0 3.0 3.0
115 4.0 4.0 4.0 5.0 3.0 4.0 4.0 4.0 4.0 4.0 5.0
116 3.0 2.0 4.0 3.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0
117 2.0 2.0 4.0 4.0 3.0 4.0 4.0 4.0 3.0 3.0 3.0
118 4.0 3.0 4.0 4.0 3.0 4.0 4.0 3.0 4.0 4.0 4.0
119 4.0 2.0 4.0 4.0 5.0 5.0 5.0 5.0 4.0 4.0 3.0
120 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0
87
Lampiran 14: Tabulasi Data Jawaban Responden (Sambungan)
No. X2.2 X2.3 X3.1 X3.2 Y1 Y2 Y3 Y4 Y5 Y6 Y7
1 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
2 4.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0 3.0 4.0
3 5.0 5.0 4.0 4.0 5.0 2.0 3.0 2.0 2.0 3.0 3.0
4 3.0 3.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0 4.0 4.0
5 4.0 4.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0 4.0 5.0
6 4.0 5.0 5.0 5.0 3.0 4.0 2.0 3.0 3.0 3.0 5.0
7 5.0 5.0 5.0 5.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0
8 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 5.0
9 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 4.0
10 4.0 5.0 4.0 4.0 4.0 5.0 5.0 4.0 5.0 5.0 5.0
11 4.0 4.0 4.0 4.0 3.0 3.0 3.0 2.0 4.0 4.0 5.0
12 4.0 4.0 4.0 4.0 5.0 3.0 3.0 3.0 4.0 4.0 4.0
13 5.0 5.0 5.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0
14 4.0 4.0 4.0 4.0 3.0 3.0 4.0 3.0 4.0 3.0 4.0
15 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 5.0
16 4.0 4.0 5.0 5.0 5.0 5.0 5.0 4.0 5.0 4.0 5.0
17 4.0 5.0 5.0 5.0 5.0 5.0 4.0 4.0 5.0 4.0 5.0
18 2.0 2.0 4.0 4.0 4.0 4.0 3.0 4.0 5.0 4.0 5.0
19 3.0 4.0 4.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0
20 2.0 3.0 4.0 4.0 4.0 2.0 4.0 4.0 5.0 4.0 5.0
21 4.0 5.0 5.0 4.0 4.0 3.0 4.0 4.0 4.0 4.0 3.0
22 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 4.0 4.0
23 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 4.0 4.0
24 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 4.0
25 4.0 3.0 4.0 4.0 3.0 4.0 4.0 3.0 4.0 4.0 3.0
26 4.0 5.0 5.0 5.0 5.0 4.0 3.0 3.0 3.0 3.0 4.0
27 4.0 5.0 5.0 5.0 5.0 3.0 3.0 3.0 5.0 4.0 5.0
28 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0
29 4.0 4.0 4.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0
30 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 5.0
31 4.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0
32 5.0 5.0 5.0 5.0 5.0 4.0 3.0 3.0 3.0 3.0 4.0
33 3.0 3.0 3.0 4.0 4.0 4.0 3.0 4.0 4.0 4.0 4.0
34 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 2.0 2.0 4.0
35 3.0 3.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0 2.0 3.0
36 4.0 4.0 4.0 3.0 3.0 3.0 3.0 2.0 3.0 4.0 4.0
37 5.0 5.0 5.0 4.0 4.0 4.0 4.0 3.0 3.0 4.0 5.0
38 4.0 5.0 5.0 4.0 4.0 4.0 4.0 5.0 4.0 4.0 4.0
39 4.0 4.0 4.0 3.0 4.0 3.0 4.0 2.0 2.0 4.0 4.0
40 4.0 4.0 4.0 3.0 3.0 2.0 2.0 2.0 2.0 2.0 3.0
41 5.0 4.0 5.0 4.0 4.0 5.0 4.0 4.0 4.0 4.0 4.0
42 5.0 5.0 5.0 5.0 5.0 5.0 1.0 3.0 1.0 3.0 3.0
43 3.0 4.0 4.0 4.0 3.0 4.0 4.0 3.0 4.0 4.0 3.0
44 4.0 4.0 5.0 3.0 4.0 3.0 3.0 3.0 2.0 3.0 5.0
45 4.0 5.0 5.0 4.0 5.0 4.0 4.0 5.0 5.0 4.0 5.0
88
Lampiran 14: Tabulasi Data Jawaban Responden (Sambungan)
No. X2.2 X2.3 X3.1 X3.2 Y1 Y2 Y3 Y4 Y5 Y6 Y7
46 3.0 4.0 4.0 3.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0
47 4.0 4.0 4.0 4.0 4.0 3.0 4.0 5.0 3.0 5.0 4.0
48 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
49 5.0 5.0 5.0 5.0 5.0 4.0 4.0 4.0 4.0 3.0 3.0
50 5.0 5.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0
51 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
52 4.0 4.0 5.0 4.0 4.0 4.0 4.0 3.0 2.0 3.0 4.0
53 4.0 4.0 5.0 5.0 4.0 4.0 4.0 3.0 4.0 4.0 4.0
54 3.0 2.0 2.0 3.0 3.0 3.0 3.0 4.0 4.0 4.0 3.0
55 4.0 4.0 4.0 4.0 3.0 4.0 4.0 3.0 3.0 4.0 4.0
56 4.0 4.0 5.0 4.0 4.0 4.0 4.0 5.0 5.0 5.0 5.0
57 5.0 4.0 5.0 5.0 4.0 3.0 3.0 3.0 1.0 3.0 4.0
58 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0
59 4.0 4.0 4.0 3.0 3.0 3.0 3.0 2.0 4.0 2.0 4.0
60 4.0 3.0 4.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0
61 3.0 3.0 4.0 4.0 4.0 4.0 4.0 3.0 4.0 5.0 4.0
62 5.0 5.0 5.0 4.0 4.0 3.0 3.0 3.0 2.0 4.0 4.0
63 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
64 4.0 4.0 4.0 4.0 4.0 4.0 3.0 4.0 4.0 3.0 4.0
65 4.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0
66 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
67 4.0 4.0 4.0 3.0 4.0 3.0 3.0 2.0 3.0 3.0 3.0
68 3.0 4.0 3.0 4.0 5.0 5.0 4.0 3.0 4.0 3.0 5.0
69 4.0 4.0 4.0 4.0 4.0 4.0 3.0 4.0 2.0 4.0 4.0
70 4.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0 4.0 4.0
71 4.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 4.0 4.0 4.0
72 4.0 4.0 4.0 4.0 2.0 4.0 4.0 4.0 4.0 2.0 4.0
73 4.0 4.0 4.0 3.0 4.0 4.0 4.0 3.0 3.0 3.0 5.0
74 5.0 5.0 5.0 5.0 5.0 4.0 4.0 3.0 4.0 4.0 4.0
75 5.0 4.0 5.0 5.0 3.0 3.0 3.0 2.0 5.0 2.0 5.0
76 4.0 4.0 4.0 3.0 4.0 4.0 4.0 3.0 3.0 4.0 4.0
77 3.0 2.0 4.0 4.0 4.0 4.0 4.0 2.0 4.0 4.0 5.0
78 4.0 4.0 4.0 4.0 4.0 5.0 5.0 4.0 4.0 5.0 4.0
79 5.0 5.0 4.0 5.0 4.0 5.0 4.0 5.0 4.0 5.0 4.0
80 4.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
81 5.0 5.0 5.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 5.0
82 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0
83 3.0 4.0 3.0 3.0 4.0 4.0 4.0 4.0 3.0 4.0 4.0
84 5.0 5.0 5.0 4.0 5.0 3.0 2.0 3.0 2.0 3.0 1.0
85 5.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
86 5.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0
87 4.0 4.0 5.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0
88 5.0 5.0 5.0 5.0 5.0 3.0 2.0 2.0 2.0 4.0 5.0
89 3.0 3.0 3.0 3.0 3.0 3.0 1.0 1.0 1.0 2.0 4.0
90 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0 5.0
89
Lampiran 14: Tabulasi Data Jawaban Responden (Sambungan)
No. X2.2 X2.3 X3.1 X3.2 Y1 Y2 Y3 Y4 Y5 Y6 Y7
91 3.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 4.0
92 4.0 4.0 4.0 4.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0
93 5.0 5.0 5.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0
94 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 5.0
95 5.0 5.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
96 4.0 4.0 4.0 3.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0
97 5.0 5.0 5.0 5.0 4.0 3.0 3.0 3.0 3.0 3.0 4.0
98 5.0 5.0 5.0 5.0 4.0 4.0 4.0 4.0 5.0 4.0 4.0
99 5.0 5.0 5.0 5.0 5.0 5.0 4.0 4.0 4.0 4.0 4.0
100 4.0 5.0 5.0 4.0 5.0 4.0 3.0 3.0 4.0 4.0 4.0
101 4.0 5.0 5.0 5.0 5.0 4.0 4.0 4.0 3.0 4.0 4.0
102 4.0 4.0 5.0 5.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0
103 5.0 5.0 5.0 5.0 5.0 3.0 5.0 3.0 4.0 4.0 4.0
104 3.0 3.0 4.0 3.0 2.0 2.0 3.0 1.0 2.0 4.0 3.0
105 4.0 4.0 5.0 5.0 4.0 4.0 5.0 5.0 3.0 4.0 5.0
106 5.0 5.0 5.0 5.0 5.0 4.0 4.0 3.0 4.0 4.0 4.0
107 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 2.0 3.0 4.0
108 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 2.0 3.0 4.0
109 5.0 5.0 5.0 4.0 5.0 4.0 4.0 3.0 5.0 3.0 5.0
110 5.0 5.0 5.0 3.0 4.0 3.0 3.0 3.0 5.0 5.0 5.0
111 5.0 5.0 5.0 4.0 5.0 4.0 4.0 4.0 4.0 4.0 4.0
112 4.0 5.0 5.0 5.0 4.0 4.0 5.0 4.0 4.0 4.0 4.0
113 3.0 3.0 4.0 3.0 4.0 4.0 3.0 3.0 4.0 4.0 3.0
114 3.0 3.0 3.0 4.0 3.0 4.0 4.0 3.0 4.0 4.0 4.0
115 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0
116 4.0 4.0 4.0 4.0 3.0 4.0 4.0 3.0 3.0 3.0 3.0
117 4.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0 4.0 4.0
118 4.0 4.0 4.0 4.0 4.0 3.0 4.0 4.0 4.0 3.0 4.0
119 3.0 3.0 3.0 3.0 3.0 3.0 4.0 4.0 4.0 3.0 5.0
120 3.0 3.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 4.0 4.0
